(Un)memorable Moments in Customer Service

[KuyaDanny]

Reklamo time, boys and girls!

We all have our anecdotes about lousy customer service. Akala ko ba "the customer is always right?" Well, some people apparently don't think so.

How about sharing your own reklamo/gripe about customer service?

Names are not required. Pero kung gusto nyong sabihin ang pangalan ng tao, bahala kayo. ;)

We can't promise to solve your problems but at least we can wish that your misfortune won't happen to others.

[KuyaDanny]

Allow me to get this ball rolling.

This happened about nine years ago, noong uso pa ang brownout na inaabot ng anim na oras sa maghapon.

Nagpa-develop ako ng film sa isang 1-hour processing place along Taft Avenue. Sabi sa akin bumalik daw ako in 3 hours (duh...?)

Para sigurado, I came back the day after. Siyempre, medyo excited makita ang mga pics - first month yata ng panganay ko (unang baby!)

Upon opening the envelope, napanganga na lang ako at medyo mangiyak-ngiyak...

Kulay blue ang baby ko! Waaaaaahhhh

Nireklamo ko sa tindera: "Miss, bakit naman naging asul ang anak ko?" Yung magaling na photo expert ang tumingin ng picture, and the verdict <;dyarannnnn!!!!>;...

"Sir, sira ho yung camera ninyo."

Aba, ********* ito, ah? Ni hindi nakikita ang camera ko sinisi kaagad. Hindi man lang inisip baka palpak ang trabaho nila.

Needless to say, ang tagal ng away namin doon.

Then, may dumating na ibang customer and, voila! asul din ang pamilya niya. You guessed it, sira din daw ang camera niya.

Ngayon dalawa na ang kaaway nung tindera. Buti na lang dumating yung may-ari (thank God), na siyang nagsabi na pag nag-brownout, lumalamig ang machine. Kailangan painitin muna para huwag maging asul ang mga tao.

Eh, di PALPAK nga sila.

Siguro nabawasan din nang ilang araw ang buhay ko dahil doon.


O, kayo naman.

[blue babe]

hah!!! i have soooo many horror stories... but the best i think involved this bank...

i did a consultancy job thing for some malaysian company. so they were going to remit my pay (in dollars) to any account in the philippines. syempre, wala naman ako dollars so i asked my tita if i can use her account. syempre, i was concerned na baka di ako bayaran, kaya i kept following it up.
one monday morning (take note, monday na monday, umagang umaga), i called again to inquire. yung hinahanap ko, wala. so someone else took the call. mejo masungit sya. pero sige lang.. pasensya. di naman ako war mood eh. so, while i was talking to her, sabi niya wait lang, titingnan daw niya yung computer niya. while tumitingin sya, nag ring yung cell ko. syempre, sinagot ko. i told her naman to hold on while i take the call (malay mo important. kaya ka nga nag cell, para matatawagan ka anytime diba?) anyways, it was just a friend making kamusta. so i told him na i'll talk to him later, i was on the phone.
di alam nung babaeng taga bank na i didn't take the phone away from my ear. kala niya siguro, binaba ko while taking the cell call. so,i heard her mutter : "bastus mo naman... ikaw tatawag sa kin tapos dadaldal ka lang sa cell."
aba... nainis ako. so i asked her "ano sabi mo?" aba! sinagot ako! ang bastus ko daw! syempre niratratan ko! tapos, kinausap niya yung office mates niya in a really loud voice "lukaret talaga to ah... siya na nga yung nambastos, siya pa nagalit!"
whoah!!! i blew my top. when she got back to the phone i asked her if my money came in, asked for her name and her department. that same day, i wrote a 3 page, single spaced, font 10, letter of complaint to the bank's president, the HR dept. head and her dept head. i threatened to send a copy to the PDI. talagang sinermonan ko sila. i told them na banking is service oriented. kung ganun ang personnel nila, wala silang future! if they're so desperate that they have to hire such uncouth persons, make sure na lang na wala sa customer service!!! grabe noh!!!
after that, i got a personal apolgy from the HR dept head. she kept calling me sa office... i swear.. umuusok pa rin ang tenga't ilong ko when i remember that incident.

[KuyaDanny]

Mga cashier na walang barya!

Don't you just hate it when, after waiting in line for 20 minutes *just to pay*, you hand over your hard-earned cash to the kahera and after saying goodbye to your money, you are rudely awakened by...

"Sir, wala ho ba kayong barya?"

Sino ba sa atin ang cashier dito?

Sukli na lang nga hindi pa pagbutihan. :(

[wAgKaNgMaKuLiT]

hahahaha...

wawa naman kayo... buti pa ako, di pa nakaka experience ng ganon... ;)

[CiGaWeTte]

Argh!!! my experienced happened in my skOol canteen... itz not that bigat naman but itz hella irritating!!!!
kse one time i was waiting in line for the breaded chicken thingie and when i finally got there, the lady placed a poor excuse for a chicken breast on my tray... so i jokingly sed "miss, wala na bang mas lalaki pa dito?" and she snapped back at me "EDI WAG KANG BUMILI!!!!" (dAaAmn.. how rude can u get) wala... yun lang... :) juz wanted 2 share

[jepoy]

I remember one time na tumawag ako sa Department of Motor Vehicles para magpa-rehistro ng kotse, at sus! Sobra ang bastos ng mga operaytor! Ganito ang usapan namin..

*ring*
operator: You have reached the Department of Motor Vehicles..
jepoy: Hi! Hello.. how are you today, me? bery pine thank....
operator: ..for your convenience, please have your driver's license number and social security number ready at all times.
jepoy: .. aba may pagka bastos 'tong operaytor na 'toh ah, siya na nga ang kinakamusta eh.. okey m'am, my drayber license is ready.
operator: For english, please press one..
jepoy: m'am, i am knowing of the english language, it's okey po, i do not need to press one..
operator: ...for spanish, press two...
jepoy: Aba loko talaga 'to ah. M'am, i was absent for my ispanish class opten, i hab no abla espanyol, but i can ispeak the english language to you very well.. m'am?!
operator:.. for english, please press one..
jepoy: ay ang kulit ng nanay mo! I said olready that i can enlish to you in an excellent way, don't you think?!
operator:.. for spanish, please press two..
jepoy: dats it!!!.. siyet!!!!.. i am piss out!!! I want to ispeak to your supervisor now!!! at this moment in taym!!!
operator: .. if you need assistance, please stay on the line and someone will be right with you..
jepoy: Are you insulting me?!! Are you deaf?!!! I said i want to ispeak to you supervisor, not you "assistance manager"!!! Ay bwisit!!! *bagsak phone*

[KuyaDanny]

Kgayong binanggit ni jepoy ang kanyang experience,

I nominate all the customer-service-by-telephone services. Yung maraming pinipindot (make a selection, etc), hintay, hintay, hintay.

Tugtog, tugtog, tugtog.

Tapos...mapuputol ang line!

[clawed_out]

kuya danny,

para bang katulad nung sa Globe? 7301000

& yung tech support ng pacific...i forgot the phone num. of that company eh...

& pati yang barya issue na yan...

pati yung mga saleslady dyan sa megamall(particularly yang dept. store ng sm)...kwentuhan lang ng kwentuhan ni ayaw kang asikasuhin, tapos pag hindi ka naka damit ng maayos (yung japorms ba)
eh di ka eentertainin bagkos ay susundan ka na para kang shop lifter.... kainis yun no!

[bing2x]

LOL!! kuyadanny

anyways, mine is not really a customer service story.. it's the annoying telemarketer's who calls you at home making special offers on their credit cards, long distance rates, etc.. at marunong pa silang mag-tyempo - dinner time or pag natutulog ka.. that's why i just let machine answer.

[Mister Dean]

Not to be the devil's advocate, but can we turn it around? Sometimes, we as customers can be pretty rude also.

Frankly, I'm always a victim of rude service (siguro dahil ang pangit ko, nyek), but sometimes the customer can get pretty irritating. I personally hate those people who ride the jeepneys and pay with P100 bills, claiming "walang barya." For God's sake, the ride is P3! Do they expect a jeepney driver to have P97 in change at the start of the morning? Di ba?

[clone]

When I was bagong salta sa U.S, I got upset with the telephone operator. The conversation went something like this:

Op: "Hello, AT&T, may I help you?"
Me: "I want to make a far, far away call."
Op: "Oh, you mean long-distance call?"
Me" "Yes! It is collect over the seas."
Op: "You mean collect 'overseas' call?"
Me: "Yes!"
Op: "Whom do you wish to speak to?"
Me: "Mr. Abaquel"
Op: "Please spell that name for me."
Me: "Capital A, as in big apple.
.... B, as in boy.
.... A, as in small apple.
.... Q, as in Cuba.
.... U, as in Europe.
.... E, as in Illinois.
.... L, as in elephant.

Then she suddenly hung up. HOW RUDE! I still can't imagine why she did that. Can you?

[KuyaDanny]

Of course, Mister Dean, we must be considerate in those cases such as the jeepney drivers in the morning.

But what I cannot forgive are store owners who clean out the cash registers in the evening, leaving nothing at all for change the next day.

Or cashiers who change shifts in the middle of the day. When they do that, they take away all the cash in the drawer, for "control" reasons, leaving the next cashier to deal with the problem of no change.

[clawed_out]

aray mister dean tinamaan ako doon ah! lol!
pero kidding aside, yung sa akin sa fx naman nangyari... i was on my way to school boarding that FX taxi, i gave the driver my bayad (500) eh tanghali na yun..mga 11:30 so i'm expecting na he has a change for that & wala talaga akong barya that time...alam mo pinagawa sa akin...pinark nya yung fx nya (since i was the last passanger left inside) sa tapat ng jollibee & i was expecting na pababaryahan nya, & ginulat ako ng sabihing, eto pera mo bumili ka dyan at tska mo ako bayaran... well wala akong nagawa, napa iling nalang ako ...kainis...sinunod ko siya.... grrrrrrr! see how drivers can get rude sometimes?

clone: LOL!

[KuyaDanny]

And speaking of kuwentuhan, next time you go out, whether to a fastfood place, a supermarket, or a department store, notice how the employees would rather talk to each other than to you.

I would probably be more understanding if the customer did nothing but complain. But it happens even if you're placing an order, or (my God!) PAYING! (Hey, guys...I'm giving you money...would you rather talk to each other or take my money?)

[Yoshi]

To cut a very long story short, may napalayas na kaming Parker saleslady sa National Bookstore dahil mataray siya. After we told the manager that she was rude, she came to us and cried her heart out and begged for her forgiveness. Pinatawad naman siya at kinausap namin yung manager, pero the next day, wala na siya sa National.

[KuyaDanny]

Gee, Yoshi, you can be ruthless sometimes. ;)

If it were up to me, though, I'd get rid of the manager. Oftentimes they let these newbie salesclerks loose on the floor without any training, and never bother to check up on how they are doing.

[KuyaDanny]

Here's another one - just this morning.

Call somebody at the store, and if he seh/happens to be unavailable, the reply you'll get might be something like this: "Wala pa ho siya, tawag na lang kayo ulit."

Aba, bastos na, tamad pa.

The better thing to do, from a customer service point of view, is to offer to take a message or to have the unavailable person call you back.

When someone uses this trick on you, my suggestion is for you to say (in the rudest tone you can muster): "Hindi! Customer ako at siya ang dapat tumawag sa akin." The other party will be too shocked to react and you'll get a callback. Works for me everytime.

[PePe_LePew]

KuyaDanny: Gosh! never thought of doing that. Magawa kaya next time. :)
Anyway, I was supposed to make a deposit at my former bank a few years back. My mom's the one usually doing the transactions kaya I'm not familiar with the place. So there I was, a scrawny kid looking for help in a bank. And boy, the tellers were a lot of help! Especially the one who introduced me to the guards to show me the door! ANG BASTOS NILA!!! It got me so mad that I got my dad to withdraw all the money in all the accounts that we have in the bank. It's fun to see the manager suck up after, and boy does she have some yummy cookies! :)

[This message has been edited by PePe_LePew (edited 02-12-2000).]

[blue babe]

pepe:
wahahaha... buti nga dun sa bank!! its about time these "customer oriented" establishments realize that all their clients, prospectives included, and even young people, ought to be treated with a little more respect... ;)

[Ada]

I have a friend who walked-out of Friday's (in El Pueblo) without paying the bill after she and her companion asked for it half a dozen times and were ignored (or forgotten?) Their bill was around P1000. Serves the people at TGIF right, dontchathink? ;)

[PePe_LePew]

ADA!!! Kain tayo Friday's, DALI!!!! <;impish grin>; ;)

[cianoy]

Allow me to paste the complaint I sent...

>; My earlier letter focused on difficulties regarding
>; giving feedback to
>; Globe, as well as on Globe's inability to act upon
>; such feedback.
>; Apparently I was right. In a nutshell, I called up
>; Globe last Friday to
>; have a phone number re-connected. The number was
>; disconnected due to
>; unpayment of fees, which in turn was brought about
>; by the lack of any
>; billing statements. Within a two-week period, the
>; customer repeatedly
>; asked for a copy of the past and current billing
>; statements. None were
>; given.
>;
>; Moving forward, the overdue amount was paid and that
>; came with an urgent
>; request for reconnection. That was last Thursday
>; (Feb 9). The customer
>; service representative said that reconnection would
>; take place within
>; the day. It is now February 13 and the line has not
>; been reconnected
>; yet. And oh, did I mention that I also asked for a
>; copy of the bill
>; before it was paid. I didn't get one either.
>;
>; If by tomorrow, the scenario does not improve, I
>; will set my fax modem
>; to send out this complaint via fax to Globe the
>; whole day if need be
>; until they reply with an apology.

[Ada]

Pepe_LePew: Sure, as long as you pay for the bill. I'm not so confident that we can walk out just like my friend did. <;g>;

cianoy: Nice one. Let us know what the Globe people do, 'k?

[KuyaDanny]

Here's one from gerry@pldt.com, posted without permission. I hope Gerry forgives me.

GLOBE HANDYPHONE -QUICK ON SALES, BUT TO HELL WITH LONG TERM CUSTOMERS WHO
NEED ASSISTANCE. I have been trying to get to talk to Globe as my Globe
handyphone has been getting abusive text messages from some demented person/s.
What to do? Call Globe Service, right? They ask for a fax of the messages.
Take note, I cannot forward my text as they "have no capability" to accept
it. DUH. So I fax it. They now claim, after my fourth telephone call this
morning to Globe's customer hotline, that there are NO supervisors
available to talk to me. First excuse- they are all in a meeting. Second
excuse, they are not around. Third excuse, and this takes the cake- the
girl on the other end says "wala na ang globe dyan sa problema
mo". DUH? I have given them all the evidence they need up to the exact
minute of the text messages and they cant help me? Hey Globe, don't start
getting a PLDT attitude towards your customers. It does not pay off. You
do NOT treat a customer that way, no matter who the hell you think you are
in this industry.

[KuyaDanny]

Natulog na rin itong thread na ito.

Minsan yung cashier nakikipag-telebabad. Hindi tuloy ma-verify ang credit card ko kasi iisa lang ang phone line sa tindahan nila.

Tapos sinasabi pa ng cashier sa kausap "mag-text ka naman sa cellphone ko." Eh, may cellphone ka pala, yun na lang kaya ang gamitin ninyo?

[XTCboi]

bluebabe: ur story reminded me of this one.. nangyari din saken a few years back.

i was gonna close my account in this big bank that recently got merged with a bigger bank(buti nga!). i went to the branch and went to the teller. nung tumayo ako sa harap nya.. she was reading a tabloid! she looks at me.. then goes back to her reading.. pinahintay nya ko ng mga two to three mins siguro bago nya binaba yung paper and got my bankbook etc.. nakasimangot pa sya!!! sheesh inis na inis ako nun coz nakadouble park lang yung car sa labas. these tellers should learn better manners.

[VaMpeEh]

my ISP... grabe! POOOOOOOOOR billing system... they always cut me off (suspend my account due to hi-five, and they always have me make this letter wherein i list down all the numbers i use to connect to the Net... bago daw nila ireconnect ang account ko... sheeeesh

this month i'm switching ISPs! :D

[lupuS]

Out of Stock!

That seems to be the favorite expression of our salesgirls/men in department stores.

Ask to see something, anything...and this is what you'll hear.

Never mind that they don't bother to check the stockroom, they just know! (Really?)

[BODACIOUS]

Has anyone tried calling Globe 211?

This i guess is the worst customer service I have ever encountered in all my life!

1. They do not even know their office address nor their supervisors?
2. They do not speak English properly
3. They do not seem to understand what being a CSR means.
4. Most of them are rude!

[lupuS]

Apparently, there have been several instances of rudeness, etc at a cellphone dealer in Greenhills.
http://www.pinoyexchange.com/Forum9/HTML/000313.html

[KuyaDanny]

This happened last Saturday when I ordered pizza for delivery from Little Ceasar's.

After letting me know how much my pizza would cost, the girl asked if I had exact change. I said I only had a P500 bill. "OK, sir, we'll bring change for P500."

Dumating ang pizza boy. Walang change! Magpapapalit daw na lang muna. Paki-pirmahan na lang ang receipt. Wala siyang dalang ballpen!!!!!

Ano ba yan?

[KuyaDanny]

Hi, denslim. Welcome to PinoyExchange.

hehehe... i'm thinking of cut-and-pasting the whole thing here hehehe... what do you think???

Thanks, but no thanks. I think the people here would rather hear from someone else. How about sharing your experiences?

grabe from the days of BBS... we are now on the net... haaay..


Many of our BBS friends are here, too, dens. Stick around and you'll find them, even if they're hiding behind strange names. :)

I'll visit your website one of these days.

[denslim]

bossing Dannyj! gosh you know i realized who you are because they are the exact complaints you shared with us a Qzar BBS.. take note... 3 years and 1 month ago!!! hehehe... i'm thinking of cut-and-pasting the whole thing here hehehe... what do you think???

ngayon ko lang nalaman na investor ka pala... visit our website www.philstocks.net (http://www.philstocks.net) expert stock analysis guaranteed bossing..

grabe from the days of BBS... we are now on the net... haaay..

[This message has been edited by denslim (edited 06-28-2000).]

[denslim]

my complaints?? well i think most of the post are the most common complaints...no stock.. no sukli...tamad...masungit... however.. come to think of it i just realized that i live a relatively complaint-free life. hehe... but actually i had a lot to complain about before.. i just try avoid situations where i know i'll do some complaining in the end.

for example i was disappointed with pacific net. before they opened my account with them i had to pay the monthly fee in advance. then after ilang days na terminate account ko... for non-payment. eh gabi ko na yun nalaman... for sure sasabihin nila yung accounting dept nila hanggang 6pm or 5:30 lang tawag na lang uli bukas. why should i call them pa when i know very well i'll just be disappointed? that's one way i avoid being irritated. next day call.. ayos ayos.. ok i got my account back... after a week or something... billing statement... sus maryosep di pa rin reflected my payment... solution: emailed pacific, told them my angst , instructed them to cut my subscription until the date of my billing and that's it. ma foforsee mo naman na pag ganyan lagi yan pag matagal na you'll be making payments na hindi nila ma cocount... then you get double billed... you realize that afterwards and then raise hell... for me... no need to wait for that situation to happen... siempre yung iba they don't like the hassle of changing email addys and stuff.. but then hey daming free services.. i use www.mail.com... (http://www.mail.com...) and just redirect my mails there to whatever email addy i have current... pero ako naman ever since sky internet... actually mga **** ang mga yan. late rin billing... mas magulo pa.. but then hindi naman ako na cucut nang internet basta basta... so oks lang... on my part... i pay large amounts when i can.. easy to track bec konting payments lang na malalaki...

and ako when i encounter something i don't like complain agad... hala sige.. and after that wala na i get it off my system.. may mga ibang tao kasi they complain to themselves eh. (di ako nagpapatama hehe.., baka may maka misunderstand)... it's common in our culture... ang tawag yata rian amor propio (?)... yun bang nahihiya tayo lagi magsalita... one time i ate at subway sa iloilo.. bagong bukas.. di ko alam may pila.. eh wala namang signs... tinanong ko sa waiter.. dito ba order? he was preparing a sandwich kasi and he answered me with... sa inyo itong sandwich? hindi... and then deadma... instead of getting pissed off tanong uli sa ibang tao.. pila.. ok.. and "then saan manager nio?" (calmly pa eh) wala eh.. pero nandito mayari (duh...) ok betterer.. complain agad.."may hearing problem yata yung isa rian" and relate my complaint. bago lang raw.. "not reason enough you should train your employees.." after that i don't go back there for a long time... hay daming resto... hehe... why should i go to a place i "know" i'm gonna get pissed off..?

pamasahe rin.. well i just try to be prepared... what hassle is it to have 3 pesos.. or 10... or 20..?? lagi kasi akong nagpapasukli like say 46 pesos i give 50 or 100 the change i bring home ipon sa piggy if i withdraw atm i withdraw 100 then 400 kasi pag fastcash na 500 minsan 500 buo.. so pag may binili i keep my denominations to hundreds may barya laging sukli.. ipon .. when i need to commute (pag coding yung car or tune up) i have enough coins.. pag kelangan mag tip sa mga kanto boys or guard sa mga resto i have coins... small hassles pero what greater inconvenience it avoids me.

basically i just avoid establishments, situations that consistently disappoints me.

[denslim]

on the other hand let's look at situations from the other side... actually a lot of consumers are also at fault. one time at kfc haba nang pila... so hintay hintay... next na ako.. customer in front orders ewan ko kung ano iniisip at kung san san tumitingin.. lady repeats his order.. he nods... lady presents the bill... nagtaka ang **** .. bakit malaki yung bill yun pala mali yung order... eh teka inulit yung order sa iyo you nodded eh... lalo tuloy tumagal yung pila... when we talk to waiters or any CSP, we want their attention... i think we should give them ours too.

another situation .. i got a spam mail before.. complain ang customer dating raw sila sa California pizza kitchen as a group.. they should be 20(?) but then may advance na mga half or less pa lang dumating to reserve seats... so hintay sila and order while waiting ... after hlf hr or so pinagalitan raw sila nang manager kasi pag di raw dumating yung kasama nila the tables will be given to other people... they raised a fuss pa sending this complaint over the internet.. for me it's simple, if your friends can't arrive on time sorry na lang... what if i arrive there and puno... puno because you occupied space for non-existing 10 people...??? and for half an hour hintay ako... eh when i eat at resto i don't dilly dally... eat, alis.. eh i could've eaten in that span of time and baka di pa rin dumating yung kasama nio... eh that time eh lagi puno and CPK... i think delikadesa lang..

another instance i sold a computer to a client of mine... AMD yung chip. before the sale they were saying wala silang alam.. what should they buy... sabi ko yun can buy and intel based PC or if you want to save money you can get an AMD based PC. sabi ko mas mura AMD by this much but the industry leader is intel... o ayan familiar raw sila sa intel.. ano raw amd.. sabi ko competitor nang intel... pareho silang processor bero ibang brand... simple thing to understand.. ah sige eto AMD na lang mas mura.. the deal was made... after a few days complain si **** pinacheck nia sa pamangkin raw nia hindi raw intel yung processor... (yung pamangkin taga intel)... as in i got a lot of flak from that person... susumbong raw ako sa DTI.. but then sino mali..??

on the other hand... ay naku wag na AMD, intel na lang lahat pag di marunong sa computer at least sikat yun kahit mas mahal... but then may nag complain.. bakit ko raw sia tinaga kasi raw may nag quote mas mura... akin na quotation... pag tingin ko... AMD processor... shessh...

sometimes iniisip ko rin baka naman kasi masungit yung ibang tao is because they have to put up with stupid customers the whole day and alam niyo we aren't immune to irritation... there's a "boiling point" sila rin naman naiinis same as we are... so when i know i'm going to be makulit with a saleslady.. pipiliin ko yung kukulitin ko heheh... give em a break hehe... but then think of it... what if we all become "good" customers... the chances for these people to be masungit will be less... the better service they can provide... (but then there's no excuse for tellers reading newspapers and letting you wait... salesladies prefering to gossip... and Customer service people refusing to provide adequate service.)

if you look carefully, the phrase "customer is always right" ISN'T always right hehe ... let's try to see things the other way... maybe we can do our part to avoid supposedly "bad" custumer service.

[denslim]

langya... nobela na pala ang nasulat ko reminds me of threads sa NS BBS before with KY na super super super haba

[Rambus]

I suppose a little levity is welcome here?

It was mealtime during a trip on a small airline in the Northwest.

"Would you like dinner?" the flight attendant asked the man seated in coach.

"What are my choices?" he asked.

"Yes or no," she replied.

Have a nice day! :)

[art]

haay, bakit ngayon ko lang ito nakita...

anyways, i have 2 unmemorable experiences with regards to customer service..

1- i want to open an account, so i went to the bank near my office. it was lunch time (syempre di naman ako pwedeng umalis ng office kung hindi break time) around 12:30.. the thing is i went inside the bank, the guard opened the door and *whalla* no one's in the teller, and there's nobody in the "new account" section... it's like "hello anybody home". they are all eating at the corner of the bank and they just all look at me, no one even ask me anything, they just blantly stare and continue eating.. i said "what kind of bank is this? e kung magsara na lang kaya kayo tuwing lunch time? then i left the stupid bank.. i know they're eating but i also know that they are not supposed to eat at the same time!!! hay nako weird bank...

2- i'm at the mall with my father when suddenly i had this cravings for chocolate.. so we went to the candy store and i started to "dad i want this, i want that, oh no not that, i like this better.. and so on" when that b***h sales lady said "pwede ba bilisan mong pumili kase maglilinis pa ako!"... grrrr... okay lang sya e wala pa nga syang ibinigay dun sa mga tinuro ko!!! grrr... magalit sya kung kinuha nya na yung mga chocolate tapos sinoli ko at may nagustuhan akong iba (gets?!) grrrr... then my father asks her with a tone in his voice "where's your manager?" then the manager came and after we said our complaint, sorry ng sorry yung manger and yung sales lady... sobrang asikaso kami afterwards.. pero when we left the store, we saw the manager is scolding the sales lady. HAH BUTI NGA SA KANYA!




[This message has been edited by art (edited 07-21-2000).]

[runaway]

Room Service: Morny, rune sor-bees.
Hotel Guest: Oh sorry, I thought I dialed room service.
Room Service: Rye, rune sore-bees. Morny. Jewish to ordor sunteen?
Hotel Guest: I'd like some bacon and eggs.
Room Service: Ow July then?
Hotel Guest: What?
Room Service: Aches. Ow July then? Pry, boy, pooch..?
Hotel Guest: Oh, the eggs! How do I like them? Sorry, Scrambled please.
Room Service: Ow July thee Baycome? Crease?
Hotel Guest: Crisp will be fine.
Room Service: Okay. An Santos?
Hotel Guest: Ugh.....I don't know....I don't think so.
Room Service: No? Judo one toes?
Hotel Guest: Look, I really feel bad about this, but I just don't know what judo- one toes means, I'm sorry.
Room Service: Toes! Toes! Why Jew Don Juan toes? Ow bow eengligh mopping we bother?
Hotel Guest: English Muffin! I've got it! Toast! You were saying toast! Fine. An English Muffin will be fine.
Room Service: We Bother?
Hotel Guest: No, just put the bother on the side.
Room Service: Wad?
Hotel Guest: I'm sorry. I meant butter. Butter on the side.
Room Service: Copy?
Hotel Guest: I feel terrible about this, but ....
Room Service: Copy. Copy, tea, mill.
Hotel Guest: Coffee! Yes coffee please. And that's all.
Room Service: One minnie. *** rune torino-fie, strangle aches, crease Baycome, tossy eengligh mopping we bother honey sight, and copy. Rye?
Hotel Guest: Whatever you say.
Room Service: Okay, Tenjewberrymud.
Hotel Guest: You're welcome.

hihihihi. http://smilecwm.tripod.com/fk/cheer.gif i got this from somewhere. forgot the website. sheessh. sorry. sorry.

[lupuS]

I don't know how many of you pay for gasoline with a credit card, but at the Caltex station (EDSA and Boni Avenue, Mandaluyong), they take credit cards. They have 12 pumps, and exactly *one* ballpen! So expect to be delayed because the other customers aren't finished signing. :(

[KuyaDanny]

Ice Burn has just had an unfortunate encounter with Semicon, the authorzed service facility of Ericsson cellphones.

Read more about the incident here:

Don't buy, patronize or have your phone fixed at SEMICON!!! (http://www.pinoyexchange.com/forums/showthread.php3?threadid=28037)

[lupuS]

I've just returned from a miserable encounter with the atang folks at this newly-remodeled store. It seems they've expanded their old space by about six times, and so I decided to take a look. I figured the best way to see what kind of service I'd get would be to appear interested in a very expensive product. So I hung around a P130,000 Acer notebook, the second most expensive model they had on display.

It turns out this display model had a built-in CD-RW, but no floppy drive, so I decided to ask someone a very basic, and honest, question: "Where is the floppy drive?"

These wonderful people took almost 20 minutes to answer my question. No one knew, and everyone was asking everyone else. No one bothered to check the box, manual, or whatever material they had. After questions were passed around by about 10 people, the inquiry reached the manager, who also didn't know the answer.

To his credit, the manager gets on his Nextel and radios someone for advice. The answer seems to be: I need to use a USB floppy drive, and it isn't included in the price.

How much extra to get one? They didn't have any in the store. Could they at least TELL me what the price was? Manager gets on the Nextel again, and I'm waiting 10 more minutes until I decide to leave. I wonder how much the drive costs...

Product knowledge is important, especially for computer store employees. This place doesn't get it at all. I advise you all to avoid it.

[KuyaDanny]

This is not a complaint. In fact, I'd like to commend two stores which I visited yesterday afternoon. The service I witnessed makes me think that there is still hope for Philippine retailing.

a) Mobile 1, Park Square, Ayala Center - a young lady by the name of Jaimee (I think) attended to me. I didn't buy anything. I wanted to know how to configure my Ericsson phone to use the Smart WAP service. I didn't buy the phone from them. Jaimee said they didn't have the info on hand, but it was available from customer service. She offered to talk to them for me, and judging from the look on her face, it was not a good experience. After about half an hour (not her fault, by the way), she received a fax from Smart containing the config instructions. She asked if I wanted her to config my phone for me, and I said I would do it myself. I asked her to fax the instructions to my house, which she gladly did. Now my WAP works, thanks to her.

This store is going to get plenty of business from me. If you need any help, ask for Jaimee, who by the way, looks a lot like uptowngirl.

b) Radio Shack, Park Square, Ayala Center - a young man by the name of Ronald attended to me. I was looking for a digital multimeter and saw one on display. It wasn't quite what I wanted. Ronald recommended another model, which they did not have in stock. He shows me the catalog, where the specs are listed, and told me that they would have the item available in two weeks. Ronald suggested I leave my phone number so he could call me when the meter arrived.

This morning, Ronald called and said there were three units of what I wanted, already in the store. Did I want him to hold one for me?

Ronald has mastered the art of "underpromising and overdelivering" - a great way to make customers happy.

To Jaimee and Ronald, may your tribe increase.

[^GWAPITO]

Just this afternoon i bought a PLDT fonkard at ABJ cellular center. I was to call my mom in abroad for this purpose. When i tried to use the damn thing, the phone booth said "CARD REJECTED"!. Three booths rejected my card so i thought to tell the people there at ABJ to replace it. the problem is they gave me a lot of crapy reasons like "its not our responsibility, just call PLDT" and "try other booths" (is three not enough?). whats worse when i left (i left the door open by the way) the lady that closed the door shouted at mesaying "a**hole!". now is that the right way to treat a customer?

post ur bad experiences here and we'll all know that we're not the only vistims.

(just in case you'd like to know ABJ is found at the corner of Pasong Tamo and Montojo St. in Makati.

[KuyaDanny]

^GWAPITO has just had a bad experience with ABJ cellular center in Makati. Read about it here:

Sales person with attitude problems (http://www.pinoyexchange.com/forums/showthread.php3?threadid=32571)


[Edited by KuyaDanny on 01-03-2001 at 12:51 PM]

[benjiep]

There was this store:

I finally find what I want...
look for a cashier, finally see an open one...
but have to line up, wait 5 min...
pay cash, watch while...
2 clerks sign separate receipts (red tape medley)...
then the package is wrapped elsewhere, wait 5 more min...
they staple the shopping bag, in case I might steal...
after which a guard checks the bag contents , because I might be a crook...

Finally, I'm off - having been treated as a no-good gypsy in my own country. That was Shoemart, BTW.



Edited: name of offending establishment is now in bold letters.









[Edited by KuyaDanny on 01-03-2001 at 12:49 PM]

[mac_bolan00]

don't you just hate it when banks invent all sorts of excuses to keep you from closing your (substantial) deposit account? things like id, signature, etc. PNB has got to be the worst. to close my mother's account, they had me shuttle back and forth from my house to the bank. on the third visit, they pulled my mother along. for their charade. main issue: my mother's signature had a "sligth" slant from normal.


Edited: name of offending establishment is now in bold letters.

[KuyaDanny]

While this is not a Philippine case, I am mentioning it here because I think it is famous and worth remembering as an example of how badly customers can be treated. Besides, many of us fly Northwest Airlines, even in the winter.


EAGAN, Minn. — Northwest Airlines agreed Tuesday to pay $7.1 million to settle a class-action lawsuit with more than 7,000 passengers stranded at the Detroit airport during a January 1999 blizzard. The airline admitted no wrongdoing in settling the class-action lawsuit. More than a dozen Northwest planes were stranded on snow-covered taxiways and tarmacs as a storm pounded the Midwest on Jan. 3, 1999. Passengers waited up to 11 hours on board and in some cases were subjected to overflowing toilets and a lack of food. Northwest, the nation's fourth-largest airline, has since changed some of its emergency procedures. It now has a policy that says passengers must not be stuck on grounded planes for more than three hours.

http://www.usatoday.com/money/biztravel/bt0136.htm

[ForJake69]

Diyan sa FEBTC (wala na yata ito ngayon). LP Branch, nagbakasyon kami last two years ago. Nag-withdraw kami sa dollar account at magdedeposit ng peso. So tanghaling tapat... mainit... at daldalan lang ang aabutin mo sa loob.

Ang siste, eh mahaba na nga ang pila pag-dating mo sa turn mo... biglang mag-be-breyk! tapos wala pang kapalit. Kinausap ko ang manager... sabi ko: "Ganito ba ngayon dito? ang mga customer ay naghihintay! at the mercy ng mga tellers ninyo?" Sabi ng manager.... pasensiya na kayo kasi po pagod na sila eh! ah ganoon! suggestion ko: "Ilipat ninyo sila ng departamento...yung walang tao para hindi sila mapagod. o kaya sa loob sila... yung taga-tally ng mga vouchers. Hindi pa iyon! Akala ninyo tapos na ano? Eh di dumating na ang teller... at nagpupunas pa ng nguso... sabi sa amin " eh sir, hindi po puwede dito iyan...doon po sa isan teller.---tapos sabay turo sa nguso niya ang isang teller. Hay naku! sabi ko kung babae ako...natuyuan na ako sa hapong iyon.

jake

[Spartan]

I would like to show the other side of the coin. Some people are just plain stupid. I have worked in Retail for only 3 years and I have found out that there are too many idiotic people out there. Here are some of my experiences:

I was closing my register the other day. I had shut of my light and there was no one in my line. I pulled out my drawer and started putting away the charge slips, bills, change, ect. Then a guy walks into my line. I say, "Sir, I'm sorry, but I'm closed." He loses his temper and throws toilet paper at me. I was asked if I wanted to file assault charges.

A woman comes through with a TV. It rang up for about 170 odd dollars. She yells at me saying the Clearance sticker on it says $15. I looked at it peeled it off to reveal the real price tag. She threatens to call my manager. I said I'll get her myself.

I was on my lunch break, carrying my food back to the break room. I did not have my uniform on and it would have looked like a regular customer. But a guy stops me and asks if I could show him which entertainment center was on sale. I tell him and proceed on my way. Then he says "bring it up to the front" I tell him on my break but tell him I would call someone over. He insists that I should help him anyway because "The customer is always right". I told him,"Tell it to the person who's on the clock and cares."

I was working in the garden shop, you know where it's generally dirty. A woman comes up with a tons of clothes. It was just a pure waste of time, because I could not lay the clothes on the counter or handle them. I had to tell her out to get the security strips off. She inevitably drops a white shirt on the ground and raises hell because it got dirty. All I could think is "What do you expect in an area that depends on dirt!"

A man came back trying to return underware. He had his reciept and barcode wo we had to accept it. However, he had not washed them. Apparently, the man can't wipe himself as well. The poor sales desk lady had to handle them with a stick.

A man came back to the Cafe with a couple of pizzas. He wanted a refund. He claimed that they no longer tasted good. We found out they were frozen for a couple days. The cafe lady refused, and the manager was called. I don't know what my boss was on, but after dealing with winny and sly customers all day, he had us give him his refund. Needless to say, if he comes back, he will find more than just toppings on his pizza.

Comming from retail, I have a certain respect for all retailers. While yes, it is inconvinient to wait in lines, or if there is a certain item out of stock, but I will NEVER yell or blame the person who is serving me. I do not know the circumstances of the problem, but there usually is an understandable reason.

[sugar_overdose]

biktima ako ng mga sales lady sa mga Record Bars na hindi man lang alam kung ano yung mga binebenta nilaa!!!! argg!!!
dati kasi, i asked kung mei album sila ng ALL SAINTS.. aba ang sabi nung babae.. "eh tapos na po yon.." .....omigaaaadddddd....
National Bookstore, numero unong tariray ang mga sales lady lalo na sa ballpen counter.. aba.. nagmarunong pa sa mga mata ko! I asked for the red pen na mejo nasa taas (pero helo kasalanan ko bang ilagay nila yung mga pen nila sa taas..) aba nagdabog sha habang kinukuha yung ladder nila!! tapos sabi pa nya, "eh wala naman tlaga e..", tapos ibang girl yung kumuha.. e merong nakuha na red ballpen.. ano sha.. e di tameme sha don sa corner! kaya kayo.. ingat kayo sa mga sales lady na yan.. ang susungit!!!

[aticus]

Spartan, while I'd normally agree with you (I've also been on the other side of the counter dealing with unreasonable customers), I do have to agree with the others that SOME salespeople are just too much. I think the key word here is "balance."

There has to be some way to objectively assess who is right in a given situation. However, since most transactions are intensely personal, the only real criterion is "who needs the money more." In this case, the seller does. The buyer does not have to buy the product and/or patronize the service. In which case, I must say that the onus is on the salesperson to treat the customer right. There will always be unreasonable and stupid customers, but by and large the more unforgivable sin is an unreasonable and stupid salesperson. You see, the unreasonable customer is the exception. But one bad salesperson will affect ALL customers equally. And that's not a good thing.

[soul12]

Originally posted by clone
When I was bagong salta sa U.S, I got upset with the telephone operator. The conversation went something like this:

Op: "Hello, AT&T, may I help you?"
Me: "I want to make a far, far away call."
Op: "Oh, you mean long-distance call?"
Me" "Yes! It is collect over the seas."
Op: "You mean collect 'overseas' call?"
Me: "Yes!"
Op: "Whom do you wish to speak to?"
Me: "Mr. Abaquel"
Op: "Please spell that name for me."
Me: "Capital A, as in big apple.
.... B, as in boy.
.... A, as in small apple.
.... Q, as in Cuba.
.... U, as in Europe.
.... E, as in Illinois.
.... L, as in elephant.

Then she suddenly hung up. HOW RUDE! I still can't imagine why she did that. Can you?

:D :D :D Wow! What a good laugh! :D :D :D

[NoisyCricket]

I GOT SO FREAKING PISSED OFF WITH CITIBANK BEFORE. THAT WAS LAST NOVEMBER 2000 WHEN ONE INEPT OFFICER JUST DIDN'T KNOW HOW TO FORWARD A FAX, WHICH WOULD HAVE REVERSED P6,000+ ON MY CREDIT CARD.

You should see the NASTY *** FAX I SENT THEM..

They EVENTUALLY cleared the charges, but if they DIDN'T, I never would have TOUCHED CITIBANK AGAIN.

As far as I'm concerned, they're still on my PROBATION list. Actually, for the SH|T they put me through, they should be THANKFUL I haven't cancelled my card. YET. I'm NOT going to take another SCREW UP from them.

Want to see the nasty fax I sent them? Hehehehe :evilgrin: I was really pissed.. and pity the MORON who I implicated...

CITIBANK clients, BEWARE. CITIBANK employees, I've FORGIVEN, but NOT FORGOTTEN. :grrr:

[planetary]

January 20, 2001
3:30p.m.
Pacific Internet Katipunan

We went to Pacific Internet Katiupnan to activate an account. It turns out that the requirements we brought were incomplete. One was another form that we were still supposed to fill up and another was a photocopy of an ID card. We asked over the phone about what the requirements were and the customer service person did not mention the above items.

The worst part about it was that the sales reps were totally disinterested and didn't care. As I said, there were two forms, one yellow promo form and a white general info form. We only had the yellow promo form because the last time we went to that same branch, we were only given that yellow form without the white one. Through all our complaints, the sales reps just kept on shrugging without helping us at all. We told them that they should improve their customer service and they just shrugged.

It was a slow day because it was right after edsa 2 so they had no excuse such as having a difficult time handling many customers etc. Pacific Internet people, if you're reading this, do something about those sales reps. The time, date and place are listed above.

[lechon 5]

Don't deal with GOVERNOR'S TRAVEL AGENCY, especially with that doofus, Miguel, who'd rather eat lunch then deal with clients. You don't stop business at lunch time, especially if you're trying to attract new customers. You don't win them over by putting them off until a later time or date. You accomodate their requests, and provide them with the information they need when they need it, in the proper manner that it should be given.

I don't want to remember the incident, but it involved his rude remark to "call at 1:15 because I'm eating now".

I said, "So you are not willing to take my call at this time? Because if you aren't, I'll just have to find someone else who will. I'm only available now. Do you understand?"

He said, "Yes sir, but can you call back at 1:15. I'm having my lunch."

I said, "No, I'm not willing to call back at 1:15. I'm only free now. Listen, Miguel, do you have this information for me or NOT?"

With a loudly audible sarcastic tone of voice, the doofus says, "OK, siiiiiiir. When will you be leaving...?"

I said, "You know, I don't like your tone of voice, and I *certainly* DON'T want to talk to you, Miguel, is there anyone else in the office who can help me?"

"No siiiiir, I'm the only one."

"Well, then, that's too bad. I don't want to talk to you, Miguel. I don't like your tone of voice. You've really pissed me off."

"What, sir?"

I said, "You've really pissed me off."

"What, sir?"

I SAID, "YOU'VE REALLY PISSED ME OFF!! YOU DON'T TURN AWAY CUSTOMERS, MIGUEL, THAT'S REALLY BAD BUSINESS. I WILL TELL ALL OF MY ASSOCIATES NEVER TO DEAL WITH YOUR ORGANIZATION."

"OK, siiiiiiir. When will you be leaving...?"

"Oh so NOW, it's MY fault for INTERRUPTING YOUR LUNCH? Goodbye, Miguel."

That's the last time I or any of my associates will be dealing with Governor's.

[lupuS]

I did not experience this incident first hand, but merely read about it in the business newspapers. But it should be worth mentioning here because it could happen to you.

Over a 55-minute period on 31 January 2001, a technical glitch on the United Airlines website caused many of its published fares to get "zeroed out". This resulted in many customers booking flights online to be charged only for taxes and miscellaneous fees and leading them to believe that they were getting deals of a lifetime.

Tickets for round-trip flights from San Francisco to Paris were selling for as little as $24.98.

A United Airlines spokesman is now saying that the airline will not honor any tickets sold at the rock-bottom prices. According to him, "Anyone who thought they could fly from LA to Paris for $27 should have known better." He likens the situation to a bank error when the teller hands a customer a $1,000 bill instead of $100. "You don't get something for nothing."

United is now contacting all customers who bought the cheap tickets to let them know what the correct fare is. The customers can choose whether to pay the difference or to cance their bookings at no charge.

Mistake or no mistake, some customers are still fuming. Apparently, United has sent out some email confirmations of the low fares, which they now refuse to honor. They believe the airline has a responsibility to accept the tickets because the mistake was theirs, not the customers'.

In another case, a customer who received email confirmation on a low fare found out his credit card was charged anyway for the correct (higher) fare without prior notice. He is still awaiting a response from United Airlines customer service.

[tigrillo]

Originally posted by denslim
my complaints?? well i think most of the post are the most common complaints...no stock.. no sukli...tamad...masungit... however.. come to think of it i just realized that i live a relatively complaint-free life. hehe... but actually i had a lot to complain about before.. i just try avoid situations where i know i'll do some complaining in the end.

for example i was disappointed with pacific net. before they opened my account with them i had to pay the monthly fee in advance. then after ilang days na terminate account ko... for non-payment. eh gabi ko na yun nalaman... for sure sasabihin nila yung accounting dept nila hanggang 6pm or 5:30 lang tawag na lang uli bukas. why should i call them pa when i know very well i'll just be disappointed? that's one way i avoid being irritated. next day call.. ayos ayos.. ok i got my account back... after a week or something... billing statement... sus maryosep di pa rin reflected my payment... solution: emailed pacific, told them my angst , instructed them to cut my subscription until the date of my billing and that's it. ma foforsee mo naman na pag ganyan lagi yan pag matagal na you'll be making payments na hindi nila ma cocount... then you get double billed... you realize that afterwards and then raise hell... for me... no need to wait for that situation to happen... siempre yung iba they don't like the hassle of changing email addys and stuff.. but then hey daming free services.. i use www.mail.com... (http://www.mail.com...) and just redirect my mails there to whatever email addy i have current... pero ako naman ever since sky internet... actually mga **** ang mga yan. late rin billing... mas magulo pa.. but then hindi naman ako na cucut nang internet basta basta... so oks lang... on my part... i pay large amounts when i can.. easy to track bec konting payments lang na malalaki...

and ako when i encounter something i don't like complain agad... hala sige.. and after that wala na i get it off my system.. may mga ibang tao kasi they complain to themselves eh. (di ako nagpapatama hehe.., baka may maka misunderstand)... it's common in our culture... ang tawag yata rian amor propio (?)... yun bang nahihiya tayo lagi magsalita... one time i ate at subway sa iloilo.. bagong bukas.. di ko alam may pila.. eh wala namang signs... tinanong ko sa waiter.. dito ba order? he was preparing a sandwich kasi and he answered me with... sa inyo itong sandwich? hindi... and then deadma... instead of getting pissed off tanong uli sa ibang tao.. pila.. ok.. and "then saan manager nio?" (calmly pa eh) wala eh.. pero nandito mayari (duh...) ok betterer.. complain agad.."may hearing problem yata yung isa rian" and relate my complaint. bago lang raw.. "not reason enough you should train your employees.." after that i don't go back there for a long time... hay daming resto... hehe... why should i go to a place i "know" i'm gonna get pissed off..?

pamasahe rin.. well i just try to be prepared... what hassle is it to have 3 pesos.. or 10... or 20..?? lagi kasi akong nagpapasukli like say 46 pesos i give 50 or 100 the change i bring home ipon sa piggy if i withdraw atm i withdraw 100 then 400 kasi pag fastcash na 500 minsan 500 buo.. so pag may binili i keep my denominations to hundreds may barya laging sukli.. ipon .. when i need to commute (pag coding yung car or tune up) i have enough coins.. pag kelangan mag tip sa mga kanto boys or guard sa mga resto i have coins... small hassles pero what greater inconvenience it avoids me.

basically i just avoid establishments, situations that consistently disappoints me.

if i will guess it right, you are a proactive person with strong self-awareness traits. to guess further you are a practioner of the 7 habits of highly effective people principles.

you exhibit a right attitude in avoiding situations that could cause you further irritations. that is an admirable attitude worth emulating by other customers as well as sellers.

[lupuS]

Naomi Campbell Banned From Store


Naomi Campbell has had her membership to an exclusive London boutique revoked after she was allegedly rude to staff.

The model was told she was no longer welcome at the Voyage store in Fulham, after she reportedly shouted at staff and accused them of not recognizing her.

Rocky Mazzilli, whose parents Tiziano and Louise own the store, says all his customers are expected to show a degree of respect to the staff.

The incident occurred when she turned up at the exclusive store and rang the doorbell to gain entry.

Receiving no reply she returned to her car to wait. Shortly afterwards another customer appeared and gained immediate entry.

Mr Mazzilli says Campbell then entered their shop and complained that she should not have been made to wait.

"She was saying that we should recognise her and let her in directly. She was making such a big, big fuss," says Mr Mazzilli.

"At first we apologised and tried to smooth things over but she just wanted to pick an argument. My sister Tatum was serving a customer and she could hear this commotion.

"Naomi was saying that we should have let her in straight away because of who she is. My sister asked her to leave and then we rang her model agency and said her membership was being revoked."

He added that Campbell would no longer will be welcome at their store.

(It obviously has to work both ways)

Source: Mystique Magazine

[lupuS]

Our good friends at Technology Today are quite forcefully not endorsing Dreamchum, a computer retailer:

ok bang bumili sa dreamchum? (http://www.pinoyexchange.com/forums/showthread.php3?threadid=38164)

[11# UST_guard'98]

Actaully nangyari sa Fiance ko ito..
My Fiance is a helpdesk specialist/LAN administrator..so here's the story..

Yon manager ng CREDIT dept. tumawag sa helpdesk sabi niya hindi day gumagana yon computer niya naka ON naman daw yon CPU... pero black parin daw yon screen...so my fiance chk it out...
YON pala his monitor switch is OFF.

[Jennifer]

This happened 5 years ago pero 'til now, whenever we mention Infocom at home, my mother gets mad.

5 years back, my dad and I went to Greenhills to subscribe to an ISP. Apparently, my dad was already chums with an owner of a computer shop and he inquired already about a suitable ISP. Nung weekend, it was a Sunday, my dad brought me with him kasi he wanted me to pick out the ISP I wanted. First, we went to this guy who owns this shop pero we didn't get the subscription form from Infocom kasi ayaw ko doon. We settled for another ISP.

The thing is, come March (February kami nagpakabit), may bill kami from Infocom. Syempre nagtanong sa akin ang mom ko kasi alam nya iba yung ISP namin. So sabi ko, baka nagkamali lang and I told her that we didn't even get the subscription form, much less fill it up. So tumawag sya sa Infocom to tell them na wala kaming account sa kanila.

Eto namang Infocom, tangengot. The next month, meron nanaman kaming bill from them, tapos nag-accumulate na yung babayaran! Syempre, naimbyerna na ang nanay ko... so pinabalik nya yung account statement. Ang mga lokong taga Infocom, pinadala nanaman ulit! Sa sobrang inis ng nanay ko, tumawag sya, tapos tinanong nya dun sa sumagot na tignan nga sa computer nila kung ilang oras na ang nagamit namin sa "supposed" account namin. Ang bruha, sumagot na wala. Eh di syempre sinabihan ng nanay ko na "O *****, wala naman pala eh, eh bakit pinapadalhan nyo kami ng bill?"

Akala mo titigil na sila diba. Aba! Hindi pa ren! Nag-send pa rin ng billing statement tapos nung binalik ng nanay ko, sinulatan nya ng pentel pen yung billing statement tapos ang nakalagay "**** off!"

[Jennifer]

I am really irritated with the sales people who follow you around the store and looking at you like you're going to steal stuff from them.

Lalo na dito sa Bobo House at Robinson's Place, Ermita. Yung mga sales lady dun, kung makabuntot akala mo prized products yung binebenta nila... kaya ginagawa naming friends ko, naghihiwalay kami tapos binubutingting namin karamihan ng benta nila pero we wouldn't buy a single thing!

[LoneWoolf]

I agree! There's this shop in SM Manila (I forgot the name of the store but it's one of the stores in the uppermost level selling cellphones). I mean the moment I got in there this saleslady began following me around AS IF I would steal anything! I tested this theory by walking around the store and turned around unexpectedly to find her tailing me. These people definitely have the word "Subtlety" conked out of their heads! Grrr!!!! :mad::mad::mad:

[benjiep]

BESA's leather repair at Shangri-La Mall

They lost a purse I was having repaired, and they don't even have a good explanation. Beware!

[mupheza]

Originally posted by KuyaDanny
Here's one from gerry@pldt.com, posted without permission. I hope Gerry forgives me.

GLOBE HANDYPHONE -QUICK ON SALES, BUT TO HELL WITH LONG TERM CUSTOMERS WHO
NEED ASSISTANCE. ...

Home Cable is another company like that. Can hook you up within the day for a premium channel (kinda pay-per-view) but can't do anything about disconnecting the damned, tasteless channels (tinawag pa nilang premium channel! *bleach*) for more than a month!

[oyii]

ang hidni ko maintindihan.. bakit natitiis ng mga security guards sa glorietta na papilahin ang mga tao sa may entrance na malapit sa landmark.. halimbawa: madaming nakapila sa side ng mga babae.. pero wala namang nakapila sa side na naka designate para sa mga lalaki.. nde naman sila nag body frisk (tama ba yun?).. papano na kung sangdamakmak na babae ang papasok sa mall at walang lalaki? aba eh baka makarating na ang pila sa pasay road at mapagod na ang lady guard eh nakatunganga pa din ang security guard sa kabilang side..

ang gulo ko na naman..

[CaRaMBa]

What I hate most about restaurants is when the waiters see you already, and then they don't mind you or act as if they haven't seen you. This happened to us at Superbowl of China at SM Megamall. It actually happened three times! We waved at the waiters, they didn't approach us. HELLO!!!

There was a time when I waved to any waiter na lang - I ended up waving to the waiter at the counter who was pouring iced tea. Since he saw me, I expected him to call another waiter - I didn't even expect him to be the one to approach us since he was at the counter. He ended up talking to three waiters, two were just there, but no one approached us. DUH.

Wala lang, it doesn't help that we waited an hour before we could get a table. But I don't really mind that because that's beyond their control. They're really in demand. But the service inside the place they can do something about.

One waitress made parinig by saying "Bakit ba kulang tayo?" That happens, and I don't expect the waiters to be available at any given time. But to do what you're doing with a smile, that doesn't require much, right? Also, they've seen us wave at them, but they still don't approach - okay lang sana if they were really busy but they were just near the counter.

Yeah, yeah, sure, they have good food. But if I'll go through this every time I go there, never mind! I'll stick to the Jupiter branch.

Buti pa yung guard, he was really really nice to us and he was smiling the whole time.

[Mymnosene]

I can relate to the people who hate being hounded by salespeople. Once, I was at the Landmark toy section with my mother, who was currently paying for something at the counter. I wandered off, and immediately, a sales guy began tailing me. I stood at the Sailor Moon toy display for a while before he called another guy to stand with him. Now, i'm a small girl, and i doubt that even if i had stolen anything that it would take *both* of them to subdue me. I had gotten so annoyed that I turned around and asked, in a saccharine voice, "excuse me, mukha ba akong magnanakaw?" To which the S.O.B. replied, "Oo." :grrr:

Super raise to the heavens ang kilay ko! And to think I WAS IN MY SCHOOL UNIFORM!!!! I was so shocked and insulted that all i could say was "P***n**na, ang bastos mo, a!" I wanted to slap him across the face. I was supposed to pick out a doll for myself (gift from my mom), but ended up stalking off. In hindsight, i now know that I should have called the manager...but I am NEVER ENDORSING THE LANDMARK EVER AGAIN! :grrr:


Another incident was at A&W Plaza Fair, Makati. There was this salesgirl who, upon being told that we were having the chicken, told us that it would be a 10-minute wait. We said okay, but she insisted, saying, "e sigurado ho ba naman kayo?" I was like, 'hello, this is just chicken, not a lifetime committment here!' But I was in a good mood so i simply said yes, that would be alright. Ang ga*a, ang sagot ba naman sa akin, "Aba, sige, ikaw bahala."

Nagpanting na yung tenga ko...but i decided to let it slide again. The final straw came when my friend asked for condiments and straws. The girl snorted and said, "ayan, o. kung gusto mo, kumuha kayo." Oh, that was it. I demanded to see her manager. Again, I was in school uniform, and my friend with me was a management trainee from another fastfood establishment. Napikon na talaga ako and told the manager that this girl was rude and and undiciplined and lazy, and that it was shameful that the establishment kept her. I wanted to know just what he was going to do about it. I wrote a scathing letter right then and there, demanding that he give it to his superiors and that he make an incident report or else I'd write to all the major dailies. He was polite, and said that he'd talk to her.

later i found out that she was fired...dami na daw masyadong complaints sa kanya, according to a friend who worked for the same establishment.:(

[KuyaDanny]

This information was provided to me by people in the retail business, and who have had experience in dealing with shoplifters and the police system.

To build a good case for shoplifting, the shoplifter must be caught with unpaid merchandise OUTSIDE the store premises. The common tactic is to apprehend the suspect right outside the exits. Walking around with merchandise in the store is not shoplifting, and neither is putting stuff in your pockets or bags while still in the store. You must be OUTSIDE the store before you are guilty.

[Mymnosene]

hey, KD, you know, that happened to a friend of mine once. This time, he actually *was* guilty (I HAD NOTHING TO DO WITH THIS, HA!!!), but they let him off because of that technicality. hehehehe.

[Yummybabe]

I’m a Smart subscriber and I used to pay for my bill at their telecenter in Makati. I was used to paying it using my Mastercard. One time, I decided to pay in cash..not knowing that, if u’ll be paying in cash..you just have to proceed to their ‘payment machines.’ Since I proceeded to their Cashier, that girl who was in charge there gave me ‘a look.’ Seemed like she was irritated because she was on the phone..obviously flirting with some guy..she was talking and giggling for like 2 mins already until I asked her if she could process my payment 1st. I was like ‘duh’! She said in an irritationg tone, “Cash yan..sa machine nyo bayaran!” I was really in a hurry at that time (I was supposed to meet a client and I’m late already!) so as much as I would like to call the attention of her immediate superior, I didn’t have the time to do so. However, I did remember her 1st name. It’s LOTA. I heard her ofcmate address her through this name. The thing that really pisses me off is that she wasn’t even bothered that she made me wait for quite some time while she was on the phone without even asking 1st if she could assist me.

I wrote a letter and have tried sending it thru fax but I didn’t get any feedback or any apology from whoever is in charged. I have narrated the whole incident and even sited the name of that discourteous girl from the cashier(Lota). The fax # was given to me by their CS whom I have spoken over their hotline (*888). I’m not really sure if my letter have reached the person who’s suppose to take action on it. Hopefully, somebody from the Personnel Dept or Customer Svc of Smart would get to read this.

I’ve noticed from this threads that there are several complaints from Globe employees but I think Smart is also guilty of hiring the wrong kind of people. I’m not generalizing all of Smart employees but most of my friends..who are also Smart subscribers have a lot of complaints about their frontliners (customer svc ppl). They say that their fronliners are also discourteous when it comes to handling their concerns, complaints. Seems like they were place in the wrong department!

This girl from the cashier is definitely not a service oriented person. She’s not being paid to make telebabad during work hours. And she should’nt behave that way (discourteous) towards the company’s customers.
:mad:

[dudung]

I recently flew back to Manila. I decided to take a Nissan Airport Taxi from NAIA to my house in Quezon City, kasi sabi ko sa mom ko, 'wag na akong sunduin sa airport. So after I paid the bill (which amounted to about Php600), lumabas na ako doon sa arrival area and was waiting for the Nissan cab.

Kaso, biglang naka-receive ako ng text message from my mom who told me na nasa arrival gate na pala sila at susunduin na niya ako. Tinanong ko iyong guy doon sa labas kung pwede ba akong mag-refund dahil dumating na iyong sundo ko. Magalang namana siya, sabi niya kausapin ko daw staff nila doon sa loob.

Hayun, bumalik ako doon sa Nissan Airport Taxi booth sa loob ng airport. Sinabi ko doon sa girl na bantay doon sa booth kung pwede ba akong mag-refund dahil dumating na iyong sundo ko. Nagdabog ba naman sa harapan ko tapos she was acting as if it's one big hassle. Tapos hayun tinanong niya iyong kasama niya. Parang hindi pa sila sigurado sa sagot nila dahil nagkatinginan sila ng matagal bago nakapagbigay ng definite answer. Until finally sinabi nila, may cancellation fee daw tapos nag-compute-compute kunwari iyong isang girl using her calculator. Tinanong nila ako kung okay lang daw. Sabi ko na lang sa sarili ko, may magagawa ba naman ako regarding their cancellation fee? Biniro ko na lang sila (kasi ayoko nang mabuwisit after not being back for such a long time sa 'Pinas). As long as may maibabalik pa sa akin eh sige na, bahala na kayo. Hayun, they charged me 25% of the total bill.

Buti na lang I already braced myself for that kind of "highway robbery." (Ibig sabihin, bago pa man mag-land sa Manila iyong eroplano, meron na akong hunch na merong ganung mangyayri sa airport!) Welcome to the Philippines. I'm finally back. Walang duda, nasa Pilipinas na nga ako! ;)

N.B. Same din actually nangyari sa akin noong paalis na ako. Sabi noong taxi driver, boss, pwede ho bang pakidagdagan na lang iyong bayad papuntang NAIA? Hindi naman ma-trapik papunta doon pero iyong pabalik na, doon matrapik. Buti sana kung may pasehero ako. (Talking to myself: Bakit kasalanan ko ba magka-trapik sa Manila tsaka wala kang pasahero?). Pero just the same eh dinagdagan ko na lang iyong bayad para wala nang mahaba pang usapan. Ayoko lang mabwisit paalis ng 'Pinas! :)

[zimdude]

Ice Burn talks about Chris Sports Shop in Ever Gotesco Commonwealth in the "Violation of Consumer Rights" thread in the Local and Foreign Issues forum. (http://www.pinoyexchange.com/forums/showthread.php3?s=&threadid=69471 ).

[edge_]

Just recently, we had our pldt dsl account activated by two of the most stupid servicemen I've ever met. I don't know why but they didn't know how to install the damn thing! My bro had to call their office to ask what to do. The man on the other line told my bro to press certain buttons...and in the process had some of our files erased! Now our sound card isn't working. Sheesh!

Worse, doubt they'll be fixing this problem. If I lose any important files or shell out any money to get this fixed, I'll raise hell :verymand:

[bong]

My wife and I make it a point to support Filipino businesses here in the US, but time and time again, we run into bad/non-existent services.

When we were buying a house, we shopped around for mortgage brokers and we made it a point to visit Filipino establishments first.

So we called a Filipino business and set up an appointment at 1:00pm. We were at their office at 12:45. The secretary received us and showed us the waiting area. So we sat and waited. We can hear that the agent is with a client at that moment. At 1:00pm, the client that the agent was talking to left. The agent walked the client passed us to the door. The agent then walked pass us back to his office again, no 'hi' or anything. 1:10 came and somebody walked in the door, must be an old client. The secretary accompanied them to the agent's office. She walked pass us, too, without giving us any information why the agent has not seen us yet and when she expects the agent to be done with the current client. 1:20 came and still no agent or at least an explanation. So we stood up and left, and told the secretary a pointed comment that our time is important, and that a very important decision in our life deserves a very good service.

[ginia]

There are so many inconviniences that we Pinoys are so accustomed to that a lot of us just take it as a way of life dito sa Pinas.

This shouldn't be the case though, especially when there are laws that protect us as consumers. It's very frustrating to find that even when we bring up our concerns with the people concerned, nothing gets done. I think if there are more people who actually speak up and take a little effort to make themselves heard someone might sit up and take notice.

I'll give an example. I'm certain many of us have experienced being turned down by cab drivers who don't want to drive to our point of destination, especially during the recent holiday rush.

Happened to me twice in a span of 10 days. It was so frustrating! It's against the law for these drivers to refuse passengers, also its against the law for them to set a "fixed" price as they are required to use the meter. An LTO person mentioned to me that they can lose their licence if someone actually brings it up to the LTFRB. I really regret not taking down the cab operatior's name and the plate number.

If this happens to you (or other public transportation related matters), the LTO person suggested to take note of the following:

1. date and time
2. Operator or Franchise name (it's usually painted on the door of the cab)
3. if you can, the franchise number (also required by law to be visible)
4. again if you can, the drivers name (they sometimes have their IDs visible in front)
5. plate number of the vehicle

[ninna__]

hi ginia! oi, whats up?!! guess who... ;)

[stine]

asar lang yong GLOBE & SMART kasi binawasan na naman nila free text. wala naman tayong magawa kasi wala naman tayong ibang choice na network. tapos deadma pa sila don sa proposal na i cha charge ang phone calls kada 6 seconds and not the usual 1 minute. AN DAYA ANO?!

sabi ng SMART kaya daw bawasan ang free text kasi pambayad don yon sa expansion ek-ek nila, e di ba dapat kasama sa service nila yo? bat sa consumers i cha charge?


tapos nalulugi daw sila, e balita ko hanggang 16th month ang bonus ng mga employees nila! asus!

wala lang, ginia. sino ba pwede nating lapitan dito?

[boggy]

Yup it works... the taxi drivers get their licenses revoked for a couple of months for their first violation and so on but i think on their third violation it gets revoked permanently. It's time to fight back :chainsaw: How else are we going to change our society if we always keep mum :wonder: It's time for all you complainers out there to do something more than just talk about it:lurker: Speak your mind! Let's PEx our way to change :glee:

Oh and btw, every government office has their own customer complaints and they really don't like getting any formal complaints coz they get into some pretty deep shreks when they do. So, if you guys want to cut through a lot of red tape just file a suit and get mad! :mad: get loud! :verymad: Remember they are public servants! we are the public... and guess who they are:ahh:

[zimdude]

Those reading the SOS "Save on Surplus" ads in the papers would do well to read this thread (http://www.pinoyexchange.com/forums/showthread.php?s=&threadid=89267).

[the_BuGs]

Heheh eto isa sa hinde ko malilimutan eh yung Jollibee sa Valenzuela sa Tapat ng Planta ng San Miguel....

Dinner time shempre magmamadali ako sa pagkain kaya kelangan ko sa fast food kumain dahil sarado na canteen s san miguel....so shempre mahaba pila so mga crew na nag aasikaso ng order... so binigay ko order ko... sabi ko Champ Meal.... at sinabi ko na ring pakisabi sa cook nyo gawin nyo na yung Champ at para pagdating ko sa counter eh makuha ko na agad.. (made to order ata champ nila) so shempre after 20 mins sa pila pagdating ko sa teller sinabi na nyang yung champ sa akin... aba yung kabilang cashier umorder ng Champ at yung Champ na pinagawa ko agad eh binigay dun sa isang customer... tapos sabi nung teller na nag asikaso sa akin "uy kay sir yang Champ" aba ang sabi ba naman eh "Sorry nauna ako eh kaya sa kanya na to..eh sir maghintay na lang ulit kayo sa sa Champ ulit" Aba... wrong timing yun sakto mainit ang ulo ko... bigla akong sumigaw sa Jollibee "Ang bastos mo ah..... alam mo naman palang ako naunang mag order dyan at ibibigay mo....at tama ban pagsabihan na maghintay ako.. ikaw na magaleng me tanong ako sa iyo... di ba Fast Food tong Jollibee" sagot nya yes sir.. "O bakit kelangan pa kaming mga costumer maghintay para sa Champ na yan ha.... di ba dapat pag order namin kelangan andyan na dahil FASTFOOD kayo ha" sabay balibag ng tray eheheh bigla na lang lumapit manager sa akin nag sorry.. at nag sorry din ako.. ehehe actually kaya mainit ulo ko nun nagtalo kame ng boss ko sa sanmiguel eh lumabas din lang ako para magpalamig tapos yun pa maabutan ko... ehehehhehe



kuyadanny nag BBS ka pala... me kilala ka bang Hamburger at Pong Pagong sa BBS???

[the_BuGs]

Meron pa sa bus... aba yung conductor ng bus eh ang dami daming baryang papel na hawak sa kamay... so shempre susuklian ako sa 100 pesos ko.... kaya nagbayad ako... sabay tanong ang konduktor "Ser wala ba kayong barya??" at bigla ko ring sinagot ... "Sa tingin mo ba kung me barya ako eh eto ang ibabayad ko????" napailing na lang yung driver at sinuklian na lang ako......

[the_BuGs]

Eto pang isa sa Globe naman..... nagtatanong kse ako sa customer service nila itatanong ko kse kung pano mag enroll sa Internet para sa 9210 ko... dahil gusto ko ng mag internet sa phone ko.. aba ang sabi ba naman sa akin eh "Eh sir kelangan nyo mun a bayaran yung balance nyo para mkapag Globe Office kayo...Ok next please" samanttalang ako eh nakatunganga lang
sabay sabi sa akin eh "Sir ok na po kayo andyan na po yung isang customer" ... tsk tsk wawa ako nun buti na lang eh maganda yung babaeng yun

[the_BuGs]

Originally posted by CaRaMBa
What I hate most about restaurants is when the waiters see you already, and then they don't mind you or act as if they haven't seen you. This happened to us at Superbowl of China at SM Megamall. It actually happened three times! We waved at the waiters, they didn't approach us. HELLO!!!

There was a time when I waved to any waiter na lang - I ended up waving to the waiter at the counter who was pouring iced tea. Since he saw me, I expected him to call another waiter - I didn't even expect him to be the one to approach us since he was at the counter. He ended up talking to three waiters, two were just there, but no one approached us. DUH.

Wala lang, it doesn't help that we waited an hour before we could get a table. But I don't really mind that because that's beyond their control. They're really in demand. But the service inside the place they can do something about.

One waitress made parinig by saying "Bakit ba kulang tayo?" That happens, and I don't expect the waiters to be available at any given time. But to do what you're doing with a smile, that doesn't require much, right? Also, they've seen us wave at them, but they still don't approach - okay lang sana if they were really busy but they were just near the counter.

Yeah, yeah, sure, they have good food. But if I'll go through this every time I go there, never mind! I'll stick to the Jupiter branch.

Buti pa yung guard, he was really really nice to us and he was smiling the whole time.

eh madame moderator baka madami lang kseng tao dun sa super bowl ehehehhe kme rin nkakaranas ng ganyan oero di na lang namin pinapansin... teka di ba taga binan ka saan ka pa la sa binan?

[the_BuGs]

Originally posted by lechon 5
Don't deal with GOVERNOR'S TRAVEL AGENCY, especially with that doofus, Miguel, who'd rather eat lunch then deal with clients. You don't stop business at lunch time, especially if you're trying to attract new customers. You don't win them over by putting them off until a later time or date. You accomodate their requests, and provide them with the information they need when they need it, in the proper manner that it should be given.

I don't want to remember the incident, but it involved his rude remark to "call at 1:15 because I'm eating now".

I said, "So you are not willing to take my call at this time? Because if you aren't, I'll just have to find someone else who will. I'm only available now. Do you understand?"

He said, "Yes sir, but can you call back at 1:15. I'm having my lunch."

I said, "No, I'm not willing to call back at 1:15. I'm only free now. Listen, Miguel, do you have this information for me or NOT?"

With a loudly audible sarcastic tone of voice, the doofus says, "OK, siiiiiiir. When will you be leaving...?"

I said, "You know, I don't like your tone of voice, and I *certainly* DON'T want to talk to you, Miguel, is there anyone else in the office who can help me?"

"No siiiiir, I'm the only one."

"Well, then, that's too bad. I don't want to talk to you, Miguel. I don't like your tone of voice. You've really pissed me off."

"What, sir?"

I said, "You've really pissed me off."

"What, sir?"

I SAID, "YOU'VE REALLY PISSED ME OFF!! YOU DON'T TURN AWAY CUSTOMERS, MIGUEL, THAT'S REALLY BAD BUSINESS. I WILL TELL ALL OF MY ASSOCIATES NEVER TO DEAL WITH YOUR ORGANIZATION."

"OK, siiiiiiir. When will you be leaving...?"

"Oh so NOW, it's MY fault for INTERRUPTING YOUR LUNCH? Goodbye, Miguel."

That's the last time I or any of my associates will be dealing with Governor's.


eh ikaw naman me kasalanan eh alam mo na nga kumakain yung tao at sinabi na nyang 1:15 ka tuwmawag eh... sa susunod eh tumwag ka b4 12 nagugutom din ang tao... at di lahat ng oras eh kelangan pagsilbihan ka umintindi ka naman...

[Leigh]

I called 211 (Globe customer service) the other day - around 2 weeks ago. Then i was asking about their personal plan, i called at around 4pm and the person explained to me all about the personal plan. I said, i'll just call them again later when i have decided to upgrade my plan.

/me thinks about it and decides to upgrade my plan.

at 5:30pm, i called them again, and said i wanted to upgrade my plan from advantage to personal, then the customer service person told me that they don't offer that anymore but instead offer the G-text, G-mik plans. ah...i told her i called over an hour ago and the person told me all about the personal plan. so...nuninuni... :D

funny experience.

[zimdude]

http://www.iarchitect.com/images/acidiot.gif

[KuyaDanny]

I have been a subscriber to Sky Guide (the TV guide magazine published by the Lopez group) for more than five years now.

Today I got a call from somebody in their circulation department apologizing in advance for the late delivery of their May issue. *okay* Wow.

I asked them how I was supposed to get program information in the meantime.

They volunteered to fax me the entire program schedule for the first week of May. *okay* Wow, again.

To whoever thought of this idea, I tip my hat to you. You guys are doing something right. :handsdown:

[sarin]

this happened to a friend of mine

he goes to KFC. he orders a meal and says "miss, gusto ko breast".

sabi nung girl "ano po, sir?"

"breast, kung pwede."

sabi nung girl, who's blushing by now "ahh, sir, bawal po sexual harassment dito."

:lol: galing.

[noserider]

happened a couple of yrs back.. my friend and i were looking for a CD of mad season (side project of layne staley of alice in chains).

it was hard to find that time so we checked out cd warehouse sa vira mall. wala rin. pumunta kami ng record bar sa national bookstore just to try our luck. nilapitan ko yung isang grupo ng sales lady na nagchichismisan.. tinanong ko yung isa dun kung meron sila.. she has no idea what i was talking about.. sabay hirit yung isang katabi niya ahh alam ko yan.. i'm like wow great puwedeng patingin.. after about 5 mins the lady came back with 2 CDs! na excite kami nung friend ko kasi ang hirap hanapin kahit sa cd warehouse wala.. with a smile she gave me the cds.. pagkakita namin sa cover natawa kami right there kasi binigay niya na CD marco sison! HA HA HA

[mark_mark]

worst is Globe and PLDT.

PLDT, when i first signed up with them, it took them forever to install my phone line at home.

what was so annoying was that they could not give me a definite time/hour as to when were they coming. paano na??? eh, i live alone and i am working. my God, nakakainis talaga sila

GLOBE, my and my friends signed up last August 1, their Gen text cards arrived but mine did not...i called them a dozen times, made promises, no one seems to know what happened!


the best ~~ SHARP!!! ok talaga. my TV got busted and it was still under warranty. they gave me a definite time and day as to when the tech would go to my house and fix it.

when he arrived, he was on time! plus mabait pa talaga. prior to that, Sharp's customer service department called me pa on my mobile at 830pm to confirm.

grabe, bait sobra.

i called up Sharp and told the supervisor to give her a raise. i also wrote them a thank you letter. i also gave the Sharp tech a tip plus pang snacks din.

how come other customer service depts of other companies cannot do the same thing? feeling ko parang wala silang priority doon sa company.

[mickaela]

me & my bf went to shakey's sa centerpoint to eat..

at first nagtatalo kame kung thin o thick crust.. i won so order na kame: shakey's special thick crust, mojos, soup and 2 bottomless iced tea...

pagdating ng pizza... thin crust. ayyy.. gutom pa man din ako.. pero sige... pwede naman papalitan diba?!? kso ntay ka ulit 20 mins.. wag na.. kain na kame... paubos na *** iced tea namin sabi ni bf dun sa waitress.. "miss, parefill naman oh!"

sabi nung waitress.. "eh sir, nde bottomless *** baso niyo?"

"huwattt?!?" sabi ko inorder namin bottomless...

"ah, ganon ba.. kso nde bottomless *** baso"

duh! baso lang yan.. pwede mo naman siguro refillan diba???

*** bf ko nagngingitngit sa galit... pinagbigyan na nga siya dun sa thick crust eh.. pati ba naman *** bottomless iced tea??? hay naku..

ewan ko lang kung t*nga lang talaga sya o bagong salto sa shakey's... walang common sense.. kakapikon..

good thing, another waiter saved her ***.

pero kami, wouldn't bother to eat there again.. kahit ba masarap ang mojos.. =)

[pallas_athena]

dati smart ako.. lache yang addict na yan
ngayon.. globe na ako

pero you guys are right, globe's custoemr service and sales reps suck in Rockwell Power Plant Mall

[enhancement]

Naaalala ko noon kumain kami ng tatay ko sa foodcourt ng Megamall. Nakalimutan ko yung pangalan ng tindahan dahil ang tagal nang nangyari yun eh. Anyway, nakita namin yung food display ng palabok ang daming sauce, puno yung plato at maraming sahog. Ang sarap tingnan at na-enganyo kami kaya yun ang inorder namin. Pagdating ng palabok, kaunti lang yung sauce at sahog, tapos yung noodles mga 2/3 lang nung nasa display. Kaya nagkatinginan kami ni erpat at nag-init ang mga ulo namin.

My father then demanded that the meal served to us should be like the one on the display! Puzang inang tindera sabi ba naman "sir, mali ho yang nasa display" kaya si erpat talagang nagalit at napasigaw ng "eh niloloko niyo lang pala ang mga tao eh ang dami ng nasa display tapos sa totoo ganito lang!" sabay pinagtabi yung display at yung sinerve sa amin. Ako naman sumigaw na din! "Oo, dapat kapareho nun yung ibigay niyo sa amin! Hindi pupuwede yan!" Yung mga ibang taong nakapila nakisali na din at sumasang-ayon sa amin. Kaya yung lalaking kasama ng tindera, natauhan at sinabi: "Sige po sir, dadagdagan na lang po namin yan" sabay ang daming noodles, sauce at sahog na nilagay. Laking pasasalamat siguro sa amin ng tatay ko ng mga ibang nakapila dahil talagang sinunod ng tindera yung inadvertise nila sa mga pagkatapos namin.

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Originally posted by mickaela
me & my bf went to shakey's sa centerpoint to eat..

at first nagtatalo kame kung thin o thick crust.. i won so order na kame: shakey's special thick crust, mojos, soup and 2 bottomless iced tea...

pagdating ng pizza... thin crust. ayyy.. gutom pa man din ako.. pero sige... pwede naman papalitan diba?!? kso ntay ka ulit 20 mins.. wag na.. kain na kame... paubos na *** iced tea namin sabi ni bf dun sa waitress.. "miss, parefill naman oh!"

sabi nung waitress.. "eh sir, nde bottomless *** baso niyo?"

"huwattt?!?" sabi ko inorder namin bottomless...

"ah, ganon ba.. kso nde bottomless *** baso"

duh! baso lang yan.. pwede mo naman siguro refillan diba???

*** bf ko nagngingitngit sa galit... pinagbigyan na nga siya dun sa thick crust eh.. pati ba naman *** bottomless iced tea??? hay naku..

ewan ko lang kung t*nga lang talaga sya o bagong salto sa shakey's... walang common sense.. kakapikon..

good thing, another waiter saved her ***.

pero kami, wouldn't bother to eat there again.. kahit ba masarap ang mojos.. =)
Sa Shakeys Ermita may masamang experience na kami sa waiter diyan dati. Kasi pasko nun at kaming magkakapamilya kasama yung mga pinsan ko kumain dun pagkatapos mag-carnival. Siyempre masayang masaya ang mood namin until... gaya ng experience ni Mickaela, MALI din yung order na binigay nila. Kaya yung tatay ko tinawag yung waiter at sinabing paki-palitan yung order dahil mali nga. Eh yung waiter na mukhang Konyo hindi maganda yung attitude at nagdadabog pa. Para bagang gusto pa ng away. Kaya tinawag ng tatay ko yung manager at sinabing mukhang nagrereklamo ata yung waiter niya. Aba, ang tigas ng mukha ng waiter at sabing "ano?" tapos lumapit sa table namin, pinasok yung daliri niya sa tenga niya at tumingin ng masama. Mukha kasing anak mayaman yung waiter na yun kaya may attitude. My mother then said: "Are you people trying to ruin our Christmas?" so my father had no choice but to stand up and yell: "kung ayaw mo magtrabaho dito mag-kutsero ka na lang ha!" Tinginan lahat ng tao at kami ng mga pinsan ko gusto na namin sapakin yung waiter. Buti at magaling mag-handle ng sitwasyon yung manager at sorry ng sorry Mukhang hiyang hiya siya. Tapos nun, pinauwi na lang yung waiter. Nalaman namin afterwards na yung waiter na yun pala ayaw magtrabaho ng Pasko pero pinilit siya ng management dahil magiging understaffed sila kung hindi sya pumunta. Kaya pala bugnutin nung araw na yun pero hindi dapat niya ibinaling sa customer ang galit niya.