Convergys

[tugmolodun]

Any one here works as TSR-DSL? How's the account? Toxic ba yung account? Can u give us some background naman? I am planning to apply eh.. I heard mataas ang bigay nila.

trying to get any responses? anyone works with the --&- account in ortigas? Hows the account? can u give me some info about the account? Palagi bang queuing?

[yumi_ganda]

ako start na ako ng cct training last week.. so far okay naman eh..

[dell.com]

I am starting also Nov 6 but for tech support account. I heard from a friend and also to other peeps who worked with that account... it's the easiest account daw. I would love to go for that account but kinda hard to resist yung offer nila sa akin for TSR.

May bonus cash pa if you pass the CCT and PST training... sayang din yun.

As far as your question. I think they can... since it's going to be a new contract again.

Good Luck!

thanks!!!!!:)

[fujitsu_accen]

Can apply to Convergys if I'm not a college gradate??

How’s the recruitment process here?

Any tips?

Thanks in advance. :-)

[okiedokie]

Can apply to Convergys if I'm not a college gradate??

How’s the recruitment process here?

Any tips?

Thanks in advance. :-)

I am not yet a graduate student but they hired me. As long as you have 3 yrs or more then that will be ok.

Process -
1) Profiling Test - easy... Computer/Networking Test... if u didn't pass that's ok.... then you have to take the Math Test.... problem solving... <easy>

2) Final Interview - Just be confident and be aware of your proper pronunciation, grammar, etc...

3) Testing - Call Simulation Test and typing (easy) Just listen carefully and read the directions.

4) Job Offer - yipee!*okay*

Hardest part is the interview... Just like I said be confident with your answers... I am sure you can do it!!!

Good Luck!!! *okay*

[fujitsu_accen]

Thanks okiedokie! I will try my luck tomorrow!

[cool25]

hi freshbabe, i will start tomrrow sa convergys, tuesday to saturday b training? so sunday and monday ang off?thanks po

[RIGOR]

kamusta na ang mga tiga chase fraud operations? dugo na ba ang mga tenga?

[<soul_jah>]

buhay pa ba ang mga taga-frodopereyshens? management bulok!!! *peace*

[fujitsu_accen]

Hi okiedokie,

I pass their interview and CAll Sim last Nov 8. But they tell me that I still need to undergo a speech and grammar training for 10 days. They inform that I just need to wait for their call for training schedule. Until now nobody is contacting me. Can I make a follow up on this? What number? I applied at Convergys Ortigas.

Thanks a lot!

[okiedokie]

fujitsu_accen - Congratulations! :) My co-trainee also went through speech training. Don't worry I am sure they will call you! *okay* Try to call them by Thursday, if you didn't hear from them.

Too bad i didn't get a referral.. :rotflmao: Saaaayang!

[Ace_Kn|ghT_9]

kelan ba 13th month natin?

[<soul_jah>]

huwaaatttt???? :surprised: cvg has that kind of system? does it mean na ganun na lang kahirap pumasok sa cvg? wow!

[Ace_Kn|ghT_9]

huwaaatttt???? :surprised: cvg has that kind of system? does it mean na ganun na lang kahirap pumasok sa cvg? wow!


why? nakayanan mo ba makapasok sa cvg?:confused:

[<soul_jah>]

as a matter of fact, i am a former employee of cvg.. *peace*

[Ace_Kn|ghT_9]

^
ah ok...

[BeePeeOOO]

this the elite of the elite call center. accent training pa lang kung kailagang ilagpak ang mahigit kalahati ng class ilalagpak.

clients should not hesitate to check out this contact center since agents are being well-paid here and are well-trained.

[pokerfaced]

Hi People, before anything else, sorry but this is kinda off-the-topic but balita ko kasi maraming basketball addicts dito e :lol: Pls check out this thread nalang po.

http://www.pinoyexchange.com/forums/showthread.php?t=278612

Thanks! *okay*

[ccass]

this the elite of the elite call center.

Kaya pala ang daming lumilipat na taga CVG sa Accenture...and they come in groups! :rolleyes:

[Ace_Kn|ghT_9]

^
op cors...

[Ace_Kn|ghT_9]

anyone na taga Enterprise dito? :)

[mikautada]

bakit ang AT&T(formerly SBC Yahoo) may hazard pay na 2000 for shifts 12-3am? bat ang bellsouth wala??? Unfair!!! grrrrr

[go_black_gold]

bakit ang AT&T(formerly SBC Yahoo) may hazard pay na 2000 for shifts 12-3am? bat ang bellsouth wala??? Unfair!!! grrrrr

depende sa clients yan eh.... galante ang AT&T, medyo kuripot **** ang bellsouth...

[choloy_11]

mukhang lulubog na ata ang CVG alabang this coming december ah???!!! :naughty:

tsk..tsk.. tsk... :rolleyes:

[mikautada]

ok..pero since merged na ang Bellsouth and AT&T this January..sana pareho na ang benefits.:) anong lulubog ang CVG Alabang? pls elaborate ..

[sleepyhead]

bat lulubog ang cvg alabang? dun ako dati eh. hehe!

panalo naman talaga ang cct ng convergys! wala ako masabi!

[nortonantivirus]

mukhang lulubog na ata ang CVG alabang this coming december ah???!!! :naughty:

tsk..tsk.. tsk... :rolleyes:
hello po...tanong ko lang po kung pwede ang mag walk-in dyan sa CVG alabang...balak ko po sana mgwalk-in eh...walk-in pa naman sna ako kaso lulubog na ata CVG alabang...bakit po...?

[freshbabe]

bat lulubog ang cvg alabang? dun ako dati eh. hehe!

panalo naman talaga ang cct ng convergys! wala ako masabi!

PANALO TALAGA CCT NG CONVERGYS...
( di nga ako nakalusot ) :naughty: :rotflmao:

"mumu" sa insular PAMATAY! :lol:

[tugmolodun]

freshbabe... bakit naman di ka nakalusot? mahirap ba? sino trainer nyo? sa phone simulation...ano ba mga tanong dun?:)

[freshbabe]

freshbabe... bakit naman di ka nakalusot? mahirap ba? sino trainer nyo? sa phone simulation...ano ba mga tanong dun?:)

basahain mo na lang ibang previous replies
ko sa thread nato... ( masasagot lahat ng tanong
mo) :rolleyes:

[tugmolodun]

ok ty.. sa "mock calls"/phone simulation..... marami ba nakakapasa dun? ang hirap naman kasi. Do they really pull you out, if you did not pass that and put you to another account?

[freshbabe]

ok ty.. sa "mock calls"/phone simulation..... marami ba nakakapasa dun? ang hirap naman kasi. Do they really pull you out, if you did not pass that and put you to another account?


sa CCT may certain percentage na pwedeng
i-consider for "RE-HIRE" (place you to another account
or same account... CCT ka ulit)

pero sa APPLICATION PROCESS... kung di ka pumasa
"GOODBYE" /

pero may co-trainees
ako na pinag "FUTURE PERFECT"
(training w/ no pay
for 2 weeks, prior CCT)

kasi hindi yata nagustuhan ng
FINAL INTERVIEWER yung grammar niya....
( to be honest ... feeling ko di lang sila feel nung
interviewer "terror" yata yun )
sobrang fluent naman yung pinag-
FUTURE PERFECT...

[the_pull]

Kaya pala ang daming lumilipat na taga CVG sa Accenture...and they come in groups! :rolleyes:


guess they/ youre one of CVG dropouts? hehehehe :mecry:

[Ace_Kn|ghT_9]

sarap tlaga ng petiks.. hehehe

[nortonantivirus]

hi. pwede ba mg walk-in dyan sa CVG ALABANG? Balak ko po sana mg walk in dyan sa CVG Alabang. Wala na po kasi ako time basahin *** threads ng Convergys eh. Thanks po.

[stepehenyan@12]

wala ka time magbasa ng threads ng convergys pero nakapagost ka sa threads ng convergys hmmmm!? kasi kung wala ka time dapat di ka na naglogin sa pex since napakahirap pumasok sa pex lalo na pag bc server.

[freshbabe]

wala ka time magbasa ng threads ng convergys pero nakapagost ka sa threads ng convergys hmmmm!? kasi kung wala ka time dapat di ka na naglogin sa pex since napakahirap pumasok sa pex lalo na pag bc server.

ANG TARAY NI STEPHENYAN.... :lol:

nortonantivirus >>>
pwedeng -pwede ka mag-walk in
don't be afraid :naughty:

[freshbabe]

wala ka time magbasa ng threads ng convergys pero nakapagost ka sa threads ng convergys hmmmm!? kasi kung wala ka time dapat di ka na naglogin sa pex since napakahirap pumasok sa pex lalo na pag bc server.

ANG TARAY NI STEPHENYAN.... :lol:

nortonantivirus >>>
pwedeng -pwede ka mag-walk in
don't be afraid :naughty:

[stepehenyan@12]

di naman nililinaw ko lang kasi sayang naman time and effort di ba nakalogin ka na sa pex na clik mo na convergys thread. the least that you could do is read the previous post of this thread so he or she doesn't need to ask questions regarding a walk-in. unless there's a question about new accounts which I'am aware dahil a friend of mine works in convergys. malay mo prepaid internet card lang gamit sayang naman yung load magtatanong kung pwede mag walk-in ika nga maximize what little resources you have instead of asking questions that are already posted here.

[EKZPERTO]

one of the greatest team leaders in convergys has left..sad to say masakit talaga..i've been with him since transition and last friday he filed his immediate resignation..grabe wala man lang nagawa ang management..as far as i know may malalim na reason kung bakit..grabe talaga..pilay tuloy ang account..pero wala tayo magagawa ganyan talaga ang buhay..pero im not worried dahil alam ko sa galing nya pagkakaguluhan yun ng ibang call center i hope maging som siya..kasi he really deserves it..well BESICALLY..sayang talaga siya..well im hoping for the best for you..and swerte ka dahil ok din ang gf mo..kasi kahit nagalit siya sa akin dati ay help nya pa rin ako sa improvemnt ko for the interview sa position na inaaplayan ko..she's really good no kidding she had come a long long way..at para naman kay BUTCH FRANCISCO..well si Lord na lang ang bahala ***..

[Ace_Kn|ghT_9]

^
anu yan tsong?

[bourbon]

one of the greatest team leaders in convergys has left..sad to say masakit talaga..i've been with him since transition and last friday he filed his immediate resignation..grabe wala man lang nagawa ang management..as far as i know may malalim na reason kung bakit..grabe talaga..pilay tuloy ang account..pero wala tayo magagawa ganyan talaga ang buhay..pero im not worried dahil alam ko sa galing nya pagkakaguluhan yun ng ibang call center i hope maging som siya..kasi he really deserves it..well BESICALLY..sayang talaga siya..well im hoping for the best for you..and swerte ka dahil ok din ang gf mo..kasi kahit nagalit siya sa akin dati ay help nya pa rin ako sa improvemnt ko for the interview sa position na inaaplayan ko..she's really good no kidding she had come a long long way..at para naman kay BUTCH FRANCISCO..well si Lord na lang ang bahala ***..

sang site ng CVG eto? :bashful:

[nortonantivirus]

wala ka time magbasa ng threads ng convergys pero nakapagost ka sa threads ng convergys hmmmm!? kasi kung wala ka time dapat di ka na naglogin sa pex since napakahirap pumasok sa pex lalo na pag bc server.

Para po kay stepehenyan@12. Paumanhin po sa tanong ko. Humihingi po ako ng dispensa. Masyado po bang big deal sa inyo ang tanong ko? Sa inyo na rin po nagmula na mahirap pumasok sa PEX, dahil laging busy ang server. May masama po ba sa katanungan ko? Ang sa akin lang naman po ay nag log in ako sa PEX, nagpunta sa thread ng Convergys, upang magtanong ako kung maari bang magwalk in diyan sa Convergys, para sa susunod na mag log in ako sa PEX, titingnan ko kung meron na pong sumagot sa tanong ko. Alam ninyo po ba kung ilang pahina na mayroon ang thread ng Convergys? nasa ika-95 na pahina na po. Kaya ko po nasabing wala na po akong oras magbasa ng thread na ito. At wala po akong pc sa bahay. Kaya hindi po ako gumagamit ng prepaid cards. Dumaan lang po ako sa internet cafe nang mga panahon na iyon. Pasensiya na po, tao lang na naghahanap ng kasagutan sa mga katanungan ko.


Salamat kay freshbabe na laging nandiyan para sagutin lahat ng katanungan ko tungkol sa callcenter. Hindi katulad ng iba diyan na sa halip na makatulong sa ibang tao upang sagutin ang kanilang mga katanungan, ay magtataray pa at kung anu-ano pa ang isasagot. Simple lang naman po, nagtatanong lang naman po ako. Ang pagkakamali ko lang po ay sana hindi ko na lang nilagyan ng...'Wala na po kasi ako time basahin *** threads ng Convergys eh'...iyong tanong ko.tsk, tsk, minasama pa tuloy ang tanong ko. Sabagay, lahat po tayo ay may kani-kanyang opinyon.

...peace bro *peace*

[stepehenyan@12]

peace din po!!!

[kittykittylala]

Hi ask ko lang po sa mga employee ng cvg anu po *** LOWP deduction sa payslip? and also does anyone receive a letter from chinatrust?

[go_black_gold]

Hi ask ko lang po sa mga employee ng cvg anu po *** LOWP deduction sa payslip? and also does anyone receive a letter from chinatrust?

elo po....

kung LWOP po yun eh... leave without pay po... hth.

[kittykittylala]

elo po....

kung LWOP po yun eh... leave without pay po... hth.


Salamat po! :) go_black_gold

[Ace_Kn|ghT_9]

DEc 6 na ang 13th nmonth!!! woohhhooo!!!! :glee:

[<soul_jah>]

one of the greatest team leaders in convergys has left..sad to say masakit talaga..i've been with him since transition and last friday he filed his immediate resignation..grabe wala man lang nagawa ang management..as far as i know may malalim na reason kung bakit..grabe talaga..pilay tuloy ang account..pero wala tayo magagawa ganyan talaga ang buhay..pero im not worried dahil alam ko sa galing nya pagkakaguluhan yun ng ibang call center i hope maging som siya..kasi he really deserves it..well BESICALLY..sayang talaga siya..well im hoping for the best for you..and swerte ka dahil ok din ang gf mo..kasi kahit nagalit siya sa akin dati ay help nya pa rin ako sa improvemnt ko for the interview sa position na inaaplayan ko..she's really good no kidding she had come a long long way..at para naman kay BUTCH FRANCISCO..well si Lord na lang ang bahala ***..

ang drama mo naman bigboy bugoy hehehehe... :D :D :D

[RIGOR]

one of the greatest team leaders in convergys has left..sad to say masakit talaga..i've been with him since transition and last friday he filed his immediate resignation..grabe wala man lang nagawa ang management..as far as i know may malalim na reason kung bakit..grabe talaga..pilay tuloy ang account..pero wala tayo magagawa ganyan talaga ang buhay..pero im not worried dahil alam ko sa galing nya pagkakaguluhan yun ng ibang call center i hope maging som siya..kasi he really deserves it..well BESICALLY..sayang talaga siya..well im hoping for the best for you..and swerte ka dahil ok din ang gf mo..kasi kahit nagalit siya sa akin dati ay help nya pa rin ako sa improvemnt ko for the interview sa position na inaaplayan ko..she's really good no kidding she had come a long long way..at para naman kay BUTCH FRANCISCO..well si Lord na lang ang bahala ***..


ang drama mo naman Big Boy, hyaan mo pagpapalain si TL natin kung san man sya mapunta,ibig sabihin nyan,wag ka na umasang mapromote jan.lumipat ka na din.hehehehe

[tigerpawz]

tagal naman ng feedback dito - im an applicant, 2 weeks na wala pa tumatawag...

[Haloperidol]

anung name nung company/account sa health care ?
sana matanggap kami ng mga friends ko :)

[^Cross^]

tagal naman ng feedback dito - im an applicant, 2 weeks na wala pa tumatawag...

Did you submit your resume / application online? If so, then I apologize for the delay on behalf of the company since I work in Convergys.

But, please take into consideration that our recruitment people literally sift through thousands of resumes MONTHLY. If you are highly interested in joining Convergys, my suggestion is that you walk in to any of our sites (Alabang, Commonwealth, Robinsons Tower in Ortigas, Enterprise, Insular and PBCom in Makati, Cebu, or Convergys1 bldg along Ayala) so you have your application processed faster.

Walking in is actually what I would suggest to all the pexer's interested in beginning a career with Convergys.

[EcKo_01]

tagal naman ng feedback dito - im an applicant, 2 weeks na wala pa tumatawag...

want it faster ? send me your resume. ace.clutch.16@gmail.com *okay*

[DarthScully]

CVG is starting to loose its luster.

[msbles]

I heard CVG has plans of putting up a daycare center within the workplace. Anybody know if that has happened already in CVG Commonwealth?

[DarthScully]

I heard CVG has plans of putting up a daycare center within the workplace. Anybody know if that has happened already in CVG Commonwealth?

i'm not aware of any daycare area for CVG CMW

[^Cross^]

I heard CVG has plans of putting up a daycare center within the workplace. Anybody know if that has happened already in CVG Commonwealth?

likewise... I havent heard anything within the company Will confirm this, although unlikely.

But, it does bring up a good point.

[DarthScully]

DEc 6 na ang 13th nmonth!!! woohhhooo!!!! :glee:

is it the 6th? or the 5th?

[pinoynetwit]

40K na daw ang bond sa Convergys?????? I have very high regard for the training given to CVG CSRs...di ka isasabak ng hilaw sa production floor...ilalagpak ang dapat ilagpak sa CCT, product training at transition....unlike some well-known companies.

[^Cross^]

40K na daw ang bond sa Convergys?????? Andame kong kasama rito na CVG sa Accenture. I have very high regard for the training given to CVG CSRs...di ka isasabak ng hilaw sa production floor...ilalagpak ang dapat ilagpak sa CCT, product training at transition....unlike some well-known companies.

As much as we want to fill up our production floor, we cannot sacrifice the quality of our service by letting those who (unfortunately) fail to pass CCT to make it just because we need to make the numbers headcount-wise.

And yes, I have heard of other centers who ask their trainers (or something to that effect) to pass unqualified trainees just so they can meet their headcount commitments. I actually learned of this practice from a Trainer of one of the bigger centers just recently.

Though this already sounds too patronizing, but even if I were an outsider, I would still find this admirable in a company and their business ethic / Integrity

[pinoynetwit]

I even know of companies who impose a bond on their staff who are not well-versed in tech support....put them in a tech support account that require hardware and networking skills but the recruits were not even subjected to a technical exam when they applied...they are then put into technical training that is less than half the length of time of what people with more tech background receive, even sending expat floor walkers who do have a technical background but do not understand the intricacies of the customer management system of the client[the "blind floorwalkers" leading the "blind CSRs"].....result...poor customer service....frustrated agents who are mocked and insulted by customers due to their incompetent training....the agents then later discover that they are required to pay a big bond even if they fail their metrics....non-tech CSRs being subjected to an onerous employment contract.

More profit for an outsourcer that sacrifices proper training in the altar of corporate greed and at the expense of the CSRs[who were deceived into signing an onerous contract], customers of the client and ofcourse the interest of the client.

Just imagine the major rival of this outsourcer even sending the pioneer team to the United States for knowledge transfer while this other company cuts in half the length of the technical training it gives for recruits for its poineer batches who mostly have no technical background! Unethical and an immoral practice!

I think the HR senior people and insiders know this. I do not need to mention names.

[msbles]

The feedback on CVG's training is really impressive. That's one reason why I'm applying at CVG Commonwealth on January, even if it doesn't have the highest basic pay (and no daycare center :) )

Sana matanggap ako!

[tigerpawz]

Did you submit your resume / application online? If so, then I apologize for the delay on behalf of the company since I work in Convergys.

But, please take into consideration that our recruitment people literally sift through thousands of resumes MONTHLY. If you are highly interested in joining Convergys, my suggestion is that you walk in to any of our sites (Alabang, Commonwealth, Robinsons Tower in Ortigas, Enterprise, Insular and PBCom in Makati, Cebu, or Convergys1 bldg along Ayala) so you have your application processed faster.

Walking in is actually what I would suggest to all the pexer's interested in beginning a career with Convergys.

Im applying for a non-agent position, I know they don't entertain walk in applicants for those posts. I have recruiting background, that's why I know. I applied thru jobstreet, CVG has only 30 applicants for that vacancy, I can't imagine why they can't attend to my application. I am confident that I'm qualified for this post I'm interested in.

Can somebody help me with this? Maybe you can refer me.

[tigerpawz]

want it faster ? send me your resume. ace.clutch.16@gmail.com *okay*

are you from recruiting dept? it's a support post.

[Ace_Kn|ghT_9]

is it the 6th? or the 5th?

alam ko 6th eh ;)

[Ace_Kn|ghT_9]

are you from recruiting dept? it's a support post.

ic.. ang alam ko kasi they're for internal applicants lang...

[choloy_11]

ang sabi-sabi me email na dw pinalabas at confirmed by HR CVG ALA na sa 6th daw ang comish at qrterly bonus... sa 10th dw ang 13th month???

last year 7th eh... eh kung sa 10 sunday kaya UN??? :rolleyes:

can someone confirm this????;)

[Ace_Kn|ghT_9]

^ depende sa account siguro...

[conquistador]

may account ba for spanish speaking agents sa CVG? if there's one, how much is the starting salary? :)

[BeePeeOOO]

I even know of companies who impose a bond on their staff who are not well-versed in tech support....put them in a tech support account that require hardware and networking skills but the recruits were not even subjected to a technical exam when they applied...they are then put into technical training that is less than half the length of time of what people with more tech background receive, even sending expat floor walkers who do have a technical background but do not understand the intricacies of the customer management system of the client[the "blind floorwalkers" leading the "blind CSRs"].....result...poor customer service....frustrated agents who are mocked and insulted by customers due to their incompetent training....the agents then later discover that they are required to pay a big bond even if they fail their metrics....non-tech CSRs being subjected to an onerous employment contract.

More profit for an outsourcer that sacrifices proper training in the altar of corporate greed and at the expense of the CSRs[who were deceived into signing an onerous contract], customers of the client and ofcourse the interest of the client.

Just imagine the major rival of this outsourcer even sending the pioneer team to the United States for knowledge transfer while this other company cuts in half the length of the technical training it gives for recruits for its poineer batches who mostly have no technical background! Unethical and an immoral practice!

I think the HR senior people and insiders know this. I do not need to mention names.


The company you mentioned is infamous in the US for overcharging their customers and then saving up on the training expense by hiring people of the wrong fit for the job. It is also infamous for undertraining people who do not have the correct work background! Check the working Filipino thread on this company on how they hired programmers who were not given training for their project but putting a bond on them. I suggest that you do not just let this go unnoticed and prove to us your 'connections'. This company's biggest rival is the complete opposite in terms of giving training to people who do not have the proper work background but show promise and initiative! :bop:

The accounts of this company are in Sykes and Convergys. have you asked how long the CSRs of Sykes and Convergys were trained for the tech accounts? You will be shocked on how short is the product training they give!

[cvgt2]

email resumes to me markangas@gmail.com

[msbles]

The company you mentioned is infamous in the US for overcharging their customers and then saving up on the training expense by hiring people of the wrong fit for the job. It is also infamous for undertraining people who do not have the correct work background! Check the working Filipino thread on this company on how they hired programmers who were not given training for their project but putting a bond on them. I suggest that you do not just let this go unnoticed and prove to us your 'connections'. This company's biggest rival is the complete opposite in terms of giving training to people who do not have the proper work background but show promise and initiative! :bop:

The accounts of this company are in Sykes and Convergys. have you asked how long the CSRs of Sykes and Convergys were trained for the tech accounts? You will be shocked on how short is the product training they give!

Do I understand correctly that the company you are talking about, who gives their employees very short training, is NOT a call center, but a call center client?

So how long are the tech account training periods in CVG and Sykes? (I haven't asked, but I'm asking now :) )

[BeePeeOOO]

Their product training period at their own call center is less than half of what people in Sykes go through.

[cvg_jersey]

From the lotus email I have received, 13th month pay will be given on Dec 5. :bashful:

[pinoynetwit]

Their product training period at their own call center is less than half of what people in Sykes go through.

Hi Bok,

Friend was able to show contract to a high ranking executive[D.P.] of a media network for examination on its legal aspect. Yes, the contract was based indeed "in bad faith" as the lawyer put it. Pwede daw gawing grounds to terminate the employment contract. Also confirmed my assertion that the contract can be used against the company to sue for financial damages and that such contracts NEVER won a single case at the NLRC. Buti na lang nakahingi ako ng "augmentation" sa mga kaibigan....was brooding on it for weeks on end. Yes, I was "COUPking" something just in case. Mahilig kasi kumuha ng matataas na IQ at mga may diverse work background ayan tuloy....ahihihi. Even senior HRD officers of several outsourcers confirmed my assertion that it is unprecendented in its deception and harshness.

Nakadaan ka ba sa:

http://timawa.net/forum/index.php?PHPSESSID=56488e59a18c4bb3080c3b1d71e6d570&topic=6088.0

http://www.ipmsphilippines.com/

[Ace_Kn|ghT_9]

From the lotus email I have received, 13th month pay will be given on Dec 5. :bashful:

correct.. mali ako.. hehehe

[ccass]

I even know of companies who impose a bond on their staff who are not well-versed in tech support....put them in a tech support account that require hardware and networking skills but the recruits were not even subjected to a technical exam when they applied...they are then put into technical training that is less than half the length of time of what people with more tech background receive, even sending expat floor walkers who do have a technical background but do not understand the intricacies of the customer management system of the client[the "blind floorwalkers" leading the "blind CSRs"].....result...poor customer service....frustrated agents who are mocked and insulted by customers due to their incompetent training....the agents then later discover that they are required to pay a big bond even if they fail their metrics....non-tech CSRs being subjected to an onerous employment contract.

More profit for an outsourcer that sacrifices proper training in the altar of corporate greed and at the expense of the CSRs[who were deceived into signing an onerous contract], customers of the client and ofcourse the interest of the client.

Just imagine the major rival of this outsourcer even sending the pioneer team to the United States for knowledge transfer while this other company cuts in half the length of the technical training it gives for recruits for its poineer batches who mostly have no technical background! Unethical and an immoral practice!

I think the HR senior people and insiders know this. I do not need to mention names.

Diretsuhin mo na....ACN ba yan???:grrr:

[pinoynetwit]

^^^
Relaks ka lang, I love speaking in "parables". There is an objective in my doing all of these things....reform the industry.

[Ace_Kn|ghT_9]

xmas party? :glee:

[choloy_11]

13th month was given 2 days ako... marami ng nagresign... overflowing na ang calls namin di na kami makahinga... :mecry:

[bourbon]

^^^
Relaks ka lang, I love speaking in "parables". There is an objective in my doing all of these things....reform the industry.

as if???... :rotflmao:

[bourbon]

13th month was given 2 days ako... marami ng nagresign... overflowing na ang calls namin di na kami makahinga... :mecry:

TSR ka ba Choloy? Ortigas site? :bashful:

[KdFL1980]

is it true? nagtaas n raw ng basic uli ang CVG

[dynomitemachine]

Magkano na ang basic?

[pinoynetwit]

Pagkaalam ko rin tinaas na naman.

[msbles]

^^^
Relaks ka lang, I love speaking in "parables". There is an objective in my doing all of these things....reform the industry.

I, for one, would like to know which company this is so I can avoid applying there. Industries take years to reform, if they ever do. (Pag government agency, it never will :P )

[onewasteddevil]

just got the job offer earlier and I WAS REALLY **CKIN DISAPPOINTED. base pay didn't even reached 15K, it's for a new account called "citi cards legacy". Inbound sales for less than 15K? tsk. HR girl asked me if I wanted to be on a tech account or inbound sales, (since i have exp on tech and sales from previous job) so i said i would rather be in a tech account, finally, here comes the job offer and ayun, talo... cos mas mtgal "daw" exp ko sa sales *** dun ako nilagay sa inbound sales, namput.. e bat nya pko tinanong kung san ko gs2? ok n *** ibang benefits, only problem is the BASE PAY. kung naging 18K-up pede sana.. salamat nlang.

[ccass]

^^^
Relaks ka lang, I love speaking in "parables". There is an objective in my doing all of these things....reform the industry.

Lagot ka kay Leslie,Bernie & John Screws!!!:bop: :bop: :bop:

[pinoynetwit]

^^^
I have faced far greater dangers than the thing you mentioned because of my principles and I have always believed in unpholding what is right. That is how much I value my job in this industry. Same reason why I posted a lot of industry articles here and even in other international BPO/contact center forums where I have been a long time member.

Posting those articles do not really bother me as I have even posted a lot of articles which I have researched in far more sensitive forums relating to stock brokerage, government and military reform/counter-insurgency operations due to my diverse background. Even got PMs from other forums coming from mid-top level police, military, media and government officials commending me for far more controversial posts in other far more "sensitive" forums. PEX is like a "pond" for me as compared to other far more sensitive/dangerous forums which I consider as my "lake".

I now realize why you asked me if it was possible for a new hire to ignore a signed job offer in another thread. It was "loaded".

[pinoynetwit]

Lagot ka kay Leslie,Bernie & John Screws!!!:bop: :bop: :bop:

Magaan na loob ko to leave after extensive consultations[lawyer, senior HRs, media] and can even file for damages. I should have examined PEX more thoroughly on this company before I got in... Sometimes I am still shocked na kung palagi na lang ako ang kailangan pang mag-initiate ng complaint regarding contracts, pay dispute etc... in behalf of my batchmates.

[BeePeeOOO]

Magaan na loob ko to leave after extensive consultations[lawyer, senior HRs, media] and can even file for damages. I should have examined PEX more thoroughly on this company before I got in... Sometimes I am still shocked na kung palagi na lang ako ang kailangan pang mag-initiate ng complaint regarding contracts, pay dispute etc... in behalf of my batchmates.


I suggest that you make yourself famous by making your discoveries public by requesting help from your friends who handle investigative journalism. Court litigation and asking for financial damages is not enough ! THE PUBLIC MUST BE PROTECTED. THIS ISSUE IS A PUBLIC MATTER...ILLEGAL EMPLOYMENT CONTRACTS ARE A PUBLIC MATTER; and thus overrides any confidentiality agreement stipulated in the contract.

IT COULD BECOME A BIG INTERNATIONAL EMBARASSMENT TO THIS COMPANY! ALAM RIN NAMAN PALA YAN NG MGA KAIBIGAN MO DI TARAKAN NIYO NA!

[pinoynetwit]

I suggest that you make yourself famous by making your discoveries public by requesting help from your friends who handle investigative journalism. Court litigation and asking for financial damages is not enough ! THE PUBLIC MUST BE PROTECTED. THIS ISSUE IS A PUBLIC MATTER...ILLEGAL EMPLOYMENT CONTRACTS ARE A PUBLIC MATTER; and thus overrides any confidentiality agreement stipulated in the contract.

IT COULD BECOME A BIG INTERNATIONAL EMBARASSMENT TO THIS COMPANY! ALAM RIN NAMAN PALA YAN NG MGA KAIBIGAN MO DI TARAKAN NIYO NA!

Thanks for the advice, will ponder these things over...kailangan may long term "game plan". Ayaw ko lang padalos-dalos. *okay*

Merong BPO na ang style sasabihan ka na may bond sa job offer na pwede mo pang iuwi para basahin pero pag OK ka na sa job offer at bumalik na para pumirma sa contract ay madidiskubre mo na pag nalagpak ka pala sa metrics o "below expectation" ang performance ay pwede kang singilin ng bond. Problema magkahiwalay na page ang provisions sa bonds at nung mga dahilan para ma-terminate ka for "cause"[including poor performance, below expectation, below peer group] na kung saan pwedeng gamitin na dahilan para singilin ka ng bond....di mo basta-basta mahahalata ang provision na ito sa contract. Yung company rin na ito ay notorious sa poor basic and product training na binigay sa mga CSRs for a technical account. mantakin mo 22 days and product training sa isa nilang vendor samantalang sila nagbigay ng 12-days product training sa inhouse CSRs nila!

Kung ikaw ay bonded na pero gustong umalis dahil nabiktima ng poor training at pwede kang singilin ng bond kung di mo ma-meet ang metrics, consider my advice:

A case arising from an employer-employee relationship is a labor case and can be filed only with a labor court or the NLRC. Your contract is a labor contract as it establishes your relationship with your company So, it will be filed in a Labor Court[NLRC], you will have less worry because labor contracts are always interpreted in favor of labor. Remember, a case in a civil court[RTC] is not proper and maybe dismissed outright since the issue involved is a labor issue.

Our law considers any contract to be binding between the parties only if it is not contrary to law, public policy, morals or good custom, and made freely and voluntarily by the parties concerned.

Paano kung ikaw ay nahirapan sa account mo at lumagpak tapos sabi sa kontrata mo pwede kang singilin ng bond? Opo, nasa panig mo ang batas...at ang media...kung kailangan mong ikasa!

Eto nga pala yung crux ng aming contention regarding the contract:

REPUBLIC ACT NO. 386
AN ACT TO ORDAIN AND INSTITUTE
THE CIVIL CODE OF THE PHILIPPINES

BOOK IV

OBLIGATIONS AND CONTRACTS

Title. I. - OBLIGATIONS
CHAPTER 9
VOID AND INEXISTENT CONTRACTS

Art. 1409. The following contracts are inexistent and void from the beginning:
(1) Those whose cause, object or purpose is contrary to law, morals, good customs, public order or public policy;
(2) Those which are absolutely simulated or fictitious;

(3) Those whose cause or object did not exist at the time of the transaction;

(4) Those whose object is outside the commerce of men;

(5) Those which contemplate an impossible service;

(6) Those where the intention of the parties relative to the principal object of the contract cannot be ascertained;

(7) Those expressly prohibited or declared void by law.

I am ready to rock and roll!*okay*

Kailangan ko ng bakasyon to work on projects like these:

http://timawa.net/forum/index.php?topic=6183.0

http://timawa.net/forum/index.php?topic=6147.0

_________________________________________________________________

Quoteable quote:

“Alam kong tama ako e. Sino ang matatakot kung ang sasabihin mo ‘yung tama? ‘Yung pagsabi ko ng katotohanan e reflective ng sentiments at ‘yung ideas ng karamihan sa Armed Forces,”
-Lt. Col. Alexander Balutan PN[M]

[Ace_Kn|ghT_9]

any news about the appraisal? :D

[ccass]

IT COULD BECOME A BIG INTERNATIONAL EMBARASSMENT TO THIS COMPANY! ALAM RIN NAMAN PALA YAN NG MGA KAIBIGAN MO DI TARAKAN NIYO NA!

Malapit-lapit na!:grrr: Hihintayin lang namin 13th month pay and meal & transpo allowance...delayed pare!:angry:

[pinoynetwit]

Malapit-lapit na!:grrr: Hihintayin lang namin 13th month pay and meal & transpo allowance...delayed pare!:angry:

ALAM MO BA ARAW ARAW GINAGAWA KO NANG PARANG HSI AT KCENTER YUNG GOOGLE SA PAG-TROUBLESHOOT. hahaha OO ang galing ng Google!
sa screen ko 22 windows ang naka-minimize HARHARHARHAR!

Sabi nung lawyer na kinunsulta namin sleazy ang contract at worded in "bad faith". Ano po ba ang bad faith in legal parlance....we can understand what is bad faith when we know the definiton of good faith in legal parlance:


The concept of dealing "in good faith" is one of the fundamental
principles upon which a contract is predicated. The Court may scrutinize every contract to ensure that it was made in good faith and is not
"unconscionable", of bad faith, or created with the intent to defraud the other party. The law permits the courts to resolve issues of unfairness
explicitly, without legal fiction or reference to obscure rules. The court
checks for evidence that the negotiations were fair, the important terms
of the agreement were not deceptively buried in fine print, and the
terms were reasonable rather than exorbitant. The intent of contract
should not be to take unfair advantage of the other party, but rather to
come to mutually beneficial arrangements.

CCASS - ikunsulta mo sa lawyer yung binabanat ko sa detalye ng contract....kumpleto naman yung mga pi-nost kong legal basis kung paano titirahin kung inipit ako. We then compare notes.

[Ace_Kn|ghT_9]

Balita ko sa mga SS ng chase fraud eh mga sexy... true?? :glee:

[iamlica]

just have to ask, ano ba tawag dun sa accounts na instead of answering phone calls from clients, you answer emails instead? NON VOICE kasi tawag sa Teletech, Im not sure if it applies to all.

And meron ba nito sa CVG? Do the requirements differ from the regular CSR? Mas mahirap ba makapasok sa ganito?

Thanks :D

[r_yan_hindi_n]

pwede ba dito part-timers??

and *** sa convergys commonwealth, ok ba dun magapply?
thnx!

[nortonantivirus]

hello peepz, tanong ko lang po...pano pagpunta sa Convergys Commonwealth,sa may Quezon City po yun di ba??? tinawagan po kasi ako eh...e for final interview daw po ako...patulong naman



Magmumula pa po ako kasi ng Laguna eh
... sakay ako ng Cubao...pagtapos po nun...ano na po..san po ako bababa...ano po uli sasakyan ko????


Maraming Salamat po!!!

[msbles]

hello peepz, tanong ko lang po...pano pagpunta sa Convergys Commonwealth,sa may Quezon City po yun di ba??? tinawagan po kasi ako eh...e for final interview daw po ako...patulong naman



Magmumula pa po ako kasi ng Laguna eh
... sakay ako ng Cubao...pagtapos po nun...ano na po..san po ako bababa...ano po uli sasakyan ko????


Maraming Salamat po!!!

Dyoskoh! Bakit naman sa commonwealth ka nag-apply??? Ang layo nun sa inyo!!! Meron namang Convergys sa Alabang, sa HSBC building...

Oh well, it's a bit too late to tell you that, I think.

From Cubao, take a Fairview bus. Sa Convergys na ang baba mo. Note the following landmarks: Philcoa, Iglesia ni Cristo (Central Church, mukhang castle), Ever Gotesco (mukhang castle din), St. Peter Church (big gray church). Katabi nun Convergys building.

You can also get a Fairview bus from SM Megamall. You can get a Fairview jeep from the following locations: Quiapo, Quezon City Hall, UST, and Quezon Ave, among others.

Goodluck! Pag pumasa ka, let us know. I'm having my interview on January 25! *okay*

[alyssafox]

musta na convergys
miss ko ito sa enterprise bldg me ng cvg
4 months din akong callgirl dito..hehheheh
maganda dito convergys maayos ang palakad
pero mas masarap work ko ngayon as a callgirl in japan...hehehhe 20X na mas malaki kita...hehehhehee :rotflmao:

[ron_pacman]

saan po pwede magwalk-in application sa cvg??? san po ba HR nila kung sa cvg na malapit sa makati med ko gusto magwork?

[nortonantivirus]

Dyoskoh! Bakit naman sa commonwealth ka nag-apply??? Ang layo nun sa inyo!!! Meron namang Convergys sa Alabang, sa HSBC building...

Oh well, it's a bit too late to tell you that, I think.

From Cubao, take a Fairview bus. Sa Convergys na ang baba mo. Note the following landmarks: Philcoa, Iglesia ni Cristo (Central Church, mukhang castle), Ever Gotesco (mukhang castle din), St. Peter Church (big gray church). Katabi nun Convergys building.

You can also get a Fairview bus from SM Megamall. You can get a Fairview jeep from the following locations: Quiapo, Quezon City Hall, UST, and Quezon Ave, among others.

Goodluck! Pag pumasa ka, let us know. I'm having my interview on January 25! *okay*



hi there...hey thanks for giving me the direction...well...oo nga po eh...sobrang layo po nito from laguna...the hr of cvg called me twice...the first one was last December 28. They told me that since I am from laguna...they'll forward my resume in CVG Alabang, tapos po ng 1 week tumawag sila ulit,tapos yun pinapupunta nila ako sa CVG Commonwealth, sabi naman po nung ng refer sa akin eh pwede kong sabihin kung saan location po ako ppwede...if ever they'll hire me...kung sakali man po...cvg Alabang pipiliin ko...


anyways..maraming salamat po msbles*okay* *okay* *okay*

[sugar_rush]

saan po pwede magwalk-in application sa cvg??? san po ba HR nila kung sa cvg na malapit sa makati med ko gusto magwork?

you can walk in to that bldg. the main recruitment office is located there

[Yolanda--]

just got the job offer earlier and I WAS REALLY **CKIN DISAPPOINTED. base pay didn't even reached 15K, it's for a new account called "citi cards legacy". Inbound sales for less than 15K? tsk. HR girl asked me if I wanted to be on a tech account or inbound sales, (since i have exp on tech and sales from previous job) so i said i would rather be in a tech account, finally, here comes the job offer and ayun, talo... cos mas mtgal "daw" exp ko sa sales *** dun ako nilagay sa inbound sales, namput.. e bat nya pko tinanong kung san ko gs2? ok n *** ibang benefits, only problem is the BASE PAY. kung naging 18K-up pede sana.. salamat nlang.

so what benefits were offered? hehe do you get a credit card app din ba? :lol:

[c2cool]

hi! i am scheduled for a screening with convergys ortigas this tuesday but i'm not that familiar with the venue so can anyone point out some landmarks for me? and another thing, i'm not sure if i'm supposed to go there in business attire or if casual clothing will do. a friend of mine said that for the screening, they will just give me a couple of test and that it is ok to go there in casual clothes, but that was several years ago. are they still following the same procedure? thanks a lot!

[msbles]

^For my interview, they told me to go in "casual business attire". So I guess that means slacks, closed shoes, collared top with sleeves.

I'm applying at CVG Commonwealth, kaya lang advance hiring lang pala sila, wala pang open, so if I pass, malamang sa Ortigas din ako ma-a-assign *shrug*

Can anybody tell me kung pwede akong magpa-transfer to Commonwealth as soon as may slot dun, kahit naka-assign na ako sa Ortigas?

[^Cross^]

hi! i am scheduled for a screening with convergys ortigas this tuesday but i'm not that familiar with the venue so can anyone point out some landmarks for me? and another thing, i'm not sure if i'm supposed to go there in business attire or if casual clothing will do. a friend of mine said that for the screening, they will just give me a couple of test and that it is ok to go there in casual clothes, but that was several years ago. are they still following the same procedure? thanks a lot!

Convergys Ortigas is located (for applicants) on the 24th and 25th floors of the Robinsons Equitable Tower. RET is the green tinted building with silver metallic linings beside the Holiday Inn. From EDSA, just walk along the street between Poveda and Galleria and RET will be at the corner; or pass by Ortigas avenue heading to Rosario then turn right at the 1st corner from EDSA (where Crown Plaza is at the corner); else, pass through the Galleria Mall and head to the ADB ave. exit (where TGIF and Gold's are) then turn right.

Business Casual Attire:

For Men: Long or short sleeved button down shirt, slacks or khakis and leather shoes

For Women: Blouse / tops with sleeves, skirt or slacks and closed toe shoes

NO JEANS! NO SNEAKERS!

Hope this helps

[wils0n15]

guys i just registered. hope you can help me... i sent them my resume last tuesday, and i've indicated that I'm applying for the position of a "TECHNICAL CUSTOMER CARE REPRESENTATIVE"

Now they've been calling me twice whether if im still interested to go to an interview or not but still im not giving them a direct answer.

My problem is what do i really need to be fit in that position? I'm an undergrad college student from De La Salle - College of St. Benilde. took up hotel, restaurant, and inst. management, and then shifted to Multimedia arts for some reasons.

Note:
This is my very first professional job if ever

I do have basic home pc troubleshooting skills just like any other computer savvys out there, now is that enough? I really want to make sure I am qualified before I go for an interview. Please do help me.

p.s. it will be a great help if someone here is working or have worked as a tech rep from convergys and will give some infos.. kindly indicate the duties, thank you very much.

[c2cool]

Convergys Ortigas is located (for applicants) on the 24th and 25th floors of the Robinsons Equitable Tower. RET is the green tinted building with silver metallic linings beside the Holiday Inn. From EDSA, just walk along the street between Poveda and Galleria and RET will be at the corner; or pass by Ortigas avenue heading to Rosario then turn right at the 1st corner from EDSA (where Crown Plaza is at the corner); else, pass through the Galleria Mall and head to the ADB ave. exit (where TGIF and Gold's are) then turn right.

Business Casual Attire:

For Men: Long or short sleeved button down shirt, slacks or khakis and leather shoes

For Women: Blouse / tops with sleeves, skirt or slacks and closed toe shoes

NO JEANS! NO SNEAKERS!

Hope this helps



wow! thanks a lot!!!!

another question, as i have said in my previous post i have a screening in ortigas, if ever, they accepted my application (keeping my fingers crossed), can i ask them to assign me to their makati office? because i am from makati. or should i just apply to the makati office directly? that's all for now... thanks again!:)

[beingvane]

i want to personally apply this saturday. kaso gusto ko sana may kasabay :)

[^Cross^]

guys i just registered. hope you can help me... i sent them my resume last tuesday, and i've indicated that I'm applying for the position of a "TECHNICAL CUSTOMER CARE REPRESENTATIVE"

Now they've been calling me twice whether if im still interested to go to an interview or not but still im not giving them a direct answer.

My problem is what do i really need to be fit in that position? I'm an undergrad college student from De La Salle - College of St. Benilde. took up hotel, restaurant, and inst. management, and then shifted to Multimedia arts for some reasons.

Note:
This is my very first professional job if ever

I do have basic home pc troubleshooting skills just like any other computer savvys out there, now is that enough? I really want to make sure I am qualified before I go for an interview. Please do help me.

p.s. it will be a great help if someone here is working or have worked as a tech rep from convergys and will give some infos.. kindly indicate the duties, thank you very much.

Actually, it will not hurt you to go in for the interview. First and foremost, it will give both sides (you and Convergys) the chance to get a feel for one another. You can ask what the job's specific requirements are but most likely whatever technical skills you may have up to this point will be undoubtedly be augmented by the training that will be provided PRIOR to taking in actual calls.

Second, after the interview and like any other job application process, you may be given a test which will actually gauge if you will be a fit for the actual job role.

Also, your HRM studies might actually get you a leg up since being a TSR means providing quality customer service which I would assume was taken as a basic course in that program.

All in all, whatever that will be required from you to perform your job (if ever you do pursue and get accepted) will be provided by training and support from your Team Leader and other support staff.

[kittykittylala]

Hi peeps! Ask ko lang kung pang ilan beses na naging first rank / best si agent si.... naku nakalimutan ko name nya! anubah!!! Benj ba ang name?? SBC Yahoo account ha!

[^Cross^]

wow! thanks a lot!!!!

another question, as i have said in my previous post i have a screening in ortigas, if ever, they accepted my application (keeping my fingers crossed), can i ask them to assign me to their makati office? because i am from makati. or should i just apply to the makati office directly? that's all for now... thanks again!:)

I'm applying at CVG Commonwealth, kaya lang advance hiring lang pala sila, wala pang open, so if I pass, malamang sa Ortigas din ako ma-a-assign *shrug*

Can anybody tell me kung pwede akong magpa-transfer to Commonwealth as soon as may slot dun, kahit naka-assign na ako sa Ortigas?

Last I know, you can ask to be assigned to a different site during your interview. It's better to get that out ahead of time, rather than accept the job offer from a site where you wont be happy and therefore productive.

If you really want to be part of Convergys, ask these types of questions since it also shows that you are already thinking past the job offer and forward into where you want to work to maximize your time and productivity.

[kittykittylala]

Ask ko din po.... anu din po ang NTE?

[11th_Karma]

From Cubao, take a Fairview bus. Sa Convergys na ang baba mo. Note the following landmarks: Philcoa, Iglesia ni Cristo (Central Church, mukhang castle), Ever Gotesco (mukhang castle din), St. Peter Church (big gray church). Katabi nun Convergys building.

eh ask ko *** kung saang side banda ang convergys building? sa right or left ba, if i'll be coming from philcoa? I'm not even familiar with st peter's parish din po kasi. salamat! :)

kano po *** and basic pay for a csr position (no experience)? Kahit hindi definite, I just need the minimum or range. ty!

[11th_Karma]

sorry for the double post, my connection's acting weird. to the mods, pls delete this. ty!

[nymph tonks]

Nasa right side ang Convergys kung galing ng Philcoa, pati St. Peter's Parish saka Ever Gotesco. Goodluck!

[msbles]

Hey! I had my "one-day processing" today! Applied at Commonwealth but was assigned at Ortigas (at my request) kasi dun lang may TSR slot na pwede start immediately.

The TSR test was much more technical than I expected, so I was so surprised when I passed it(ano kaya ang passing score???). I asked them pa nga a couple of times if they're sure that I passed kasi talagang wala akong sure na sagot, puro "educated guess" :P

Anyway...

Yehey!!! I'm back to work!!!

[^Cross^]

Hey! I had my "one-day processing" today! Applied at Commonwealth but was assigned at Ortigas (at my request) kasi dun lang may TSR slot na pwede start immediately.

The TSR test was much more technical than I expected, so I was so surprised when I passed it(ano kaya ang passing score???). I asked them pa nga a couple of times if they're sure that I passed kasi talagang wala akong sure na sagot, puro "educated guess" :P

Anyway...

Yehey!!! I'm back to work!!!

Congratulations and welcome to Convergys!

[panjie_nicole]

hay..sadly, i'm outta convergys...waaaaaaaaaahhhhhh........:mecry:

hay, i had to resign because,the om wouldn't give me a 3 week-long leave..because of the reason i would be getting married..i had 11 vls pa na sinave ko para dito..grabe talaga..though i understand the point...waaahhhh...business reasons..ewan..hay..aun..kaya nag-resign na ko, kesa materminate pa ko sa pag-absent ko..badtrip..:angry:

hay..musta na lang sa mga fraud peepz..swerte nyo, taas na sweldo ngayong year..hay..kalungkot..

[beingvane]

pwede ba magwalk-in sa makati on a saturday? what time sila nagstart? :)

[xtiansy]

I am really disappointed with Convergys Ortigas. I got terminated for taking care of my new born baby.

Here's the story...

December 17, 2006 was the birth date of my new baby. I'm not married. I asked my supervisor that I need to file LOA so I could take care of the baby as well as the mother. I can't avail of Paternal Leave (not married) nor Single Parent Leave because I don't have the so called "Single Parent ID" from DSWD. I wasn't given a chance to file the LOA because the supervisor wouldn't want to, instead had me use my VLs for it. I started to leave work as early as December 10 or 11 because I have to be with the mother. The baby's expected to come first or second week of December according to the OB. We experienced several false alarms at that time until the 17th.

The 12th day of my VL fell on the 25th of December. I was told by the supervisor that I need to report to work on that day. So I did. 26th was a rest day, then took the 12th VL 27th.

Now I need some more time off work because there were some complications on the mother's side. She had blood transfusion, took some antibiotics and so on...

So I asked the supervisor again if I could file LOA. And a big "NO" slapped on my face.

Honestly I lost interest of coming back to work after the situation. I got no support from the immediate supervisor and the company, the fact that she knows my situation. I asked for options on how I could leave work without me getting kicked off because of absences. I took care of the baby the following days until January came. Since I had a very hard time going to work because of lack of sleep, I had a few absences after December 27th (my last VL for the year 2006). Whenever I send an advise to the supervisor that I wouldn't be able to report to work, I get no replies- ALWAYS (I don't know why she's not getting my messages but my teammates does)(this is the same issue with my teammates who wants to report to the supervisor if he/she can't go to work). So I always contact my teammates specially the one assigned for the team attendance so that it wouldn't be marked as NCNS. January, again I asked for LOA and still got a "NO". Since I got no choice, afraid of being terminated and need to leave work immediately because I really need more time taking care of my baby and the mother, I came up with the decision to send an immediate resignation letter to the supervisor on the 15th of January. But the supervisor was not around, on leave. I know for a fact that the letter was SENT to her the same day by the "in-team QSP"! After I sent the resignation letter I never came back to work. I know there's no such thing as immediate resignation but it depends on the situation. I thought my situation is enough, I'm afraid not- for them!

I came back 2 days after...December 17. I was shocked to hear that I was already terminated. Tried to send a message to the supervisor but got no replies.

January 18 or 19 I came back at the office. My teammate who has just resigned was talking to the supervisor on the phone. I had a chance to talk to the supervisor on the phone after she has talked to my teammate and said that I just need to give the clearance form to her and will not accept my resignation letter.

Early morning today I talked to the Operations Manager, not begging for reconsideration but just to hear my side. The OM said that if the resignation letter was forwarded or presented to him by the supervisor and was told about the situation, they would've accepted my immediate resignation. But the sad thing is...I NEVER got any replies from the supervisor after sending the resignation letter.

Same day today, waited for the supervisor so we could talk personally just like what the OM suggested. Now it's up to the supervisor if it would be a termination or a resignation.

The supervisor was firm about the decision and wouldn't bother to hear my side and wouldn't consider my situation.

Sadly, I left the building with the clearance form on my hand with the signature of the Supervisor and the Operations Manager. TERMINATED.

[lee_cutiepie]

my team mate is a single mom of two kids a 3 mos old baby and a 6 yr old boy. she filed for LOA last dec 23,2006 - january 3, 2007 because her yaya needed to go to the province for the xmas season. the leave was granted but she was asked by the OM to sign a waiver that if she would be on SL once, she is automatically terminated. she did sign. tsk...tsk...tsk...

[kumagcow]

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*PERFECT ATTENDANCE REWARDS
*COMPETITIVE NIGHT DIFFERENTIAL AND ALLOWANCE
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Requirements:

* Candidate must possess at least a background in IT or any computer-technology related course or IT support training
* Applicants must be willing to work in Libis, Quezon City
* At least 6 months work experience in technical support
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TECHNICAL SUPPORT REPRESENTATIVES- Eastwood City, Libis


Requirements:

* Candidate must possess at least a Bachelor's/College Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science/Information Technology or equivalent.
* Required skill(s): Computer hardware troubleshooting, Networking skills , Excellent communication skills.
* Applicants must be willing to work in Quezon City.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.
* To provide technical support through voice, e-mail, and chat on installing networking devices to address customer concerns and provide quality customer service.

[msbles]

my team mate is a single mom of two kids a 3 mos old baby and a 6 yr old boy. she filed for LOA last dec 23,2006 - january 3, 2007 because her yaya needed to go to the province for the xmas season. the leave was granted but she was asked by the OM to sign a waiver that if she would be on SL once, she is automatically terminated. she did sign. tsk...tsk...tsk...

You mean she was allowed to use her VL on the condition that she cannot use her SL anymore? That doesn't seem to make sense, and looks bad for the company.

Could somebody here explain exactly what Convergys' policy on extended leaves are? For example, can I use my 15 VLs and 15 SLs all at once? (One month leave, for example.)

[V4Vendetta]

PASINGIT LANG PO SINCE MAY TECH ACCT ANG CVG....HIHIH

Do you thrive in a fast-paced, challenging work environment that offers best-in-class professional training programs, broad opportunities for financial reward and professional growth?
Join an industry leader that allows you to achieve your full potential while you learn and earn ! Join our NEW ACCOUNT that is a world leader in providing high-technology network devices and peripherals.

ENJOY THESE BENEFITS AND MORE!

*COMPETITIVE COMPENSATION PACKAGE
(ENTRY LEVEL GROSS MONTHLY CASH COMPENSATION OF P17,000)
*INTERNAL PROMOTION SYSTEM
*MERIT INCREASE SYSTEM AND REGULARIZATION INCREASE
*COMPANY PERFORMANCE-BASED BONUSES
*INDIVIDUAL PERFORMANCE-BASED MONTHLY/QUARTERLY INCENTIVES
*PERFECT ATTENDANCE REWARDS
*COMPETITIVE NIGHT DIFFERENTIAL AND ALLOWANCE
*REFERRAL BONUS PROGRAMS FOR EMPLOYEES AND APPLICANTS
*PAID COMPUTER TECHNOLOGY TRAINING
*MEDICAL & LIFE INSURANCE
*LOYALTY PROGRAM
*COMPANY LOAN PROGRAMS
*PROFESSIONAL and FUN WORKING ENVIRONMENT

TECHNICAL SUPPORT ENGINEER


Requirements:

* Candidate must possess at least a background in IT or any computer-technology related course or IT support training
* Applicants must be willing to work in Libis, Quezon City
* At least 6 months work experience in technical support
* 90 Full-Time positions available
* Excellent oral communication skills
* Strong customer service orientation
* Willing to work on flexible hours

Just PM me your Name and Contact number....or email your resume princetroy_cool@walla.com...don't hesitate just send it now!

THIS MIGHT BE THE OPPORTUNITY YOU HAVE BEEN WAITING FOR...
GRAB IT WHILE IT'S HOT! :eek:


IF YOU HAVE NO EXPERIENCE YET....IF YOU NEED AND ENTRY LEVEL JOB..... THIS ONE IS FOR YOU!!!!

TECHNICAL SUPPORT REPRESENTATIVES- Eastwood City, Libis


Requirements:

* Candidate must possess at least a Bachelor's/College Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science/Information Technology or equivalent.
* Required skill(s): Computer hardware troubleshooting, Networking skills , Excellent communication skills.
* Applicants must be willing to work in Quezon City.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.
* To provide technical support through voice, e-mail, and chat on installing networking devices to address customer concerns and provide quality customer service.


what company is this po? ano scope of support? pa PM na lang po :bashful:

[Ace_Kn|ghT_9]

You mean she was allowed to use her VL on the condition that she cannot use her SL anymore? That doesn't seem to make sense, and looks bad for the company.

Could somebody here explain exactly what Convergys' policy on extended leaves are? For example, can I use my 15 VLs and 15 SLs all at once? (One month leave, for example.)

of course you can use all 15 VLs as long as you already earned them.. *okay*

[msbles]

of course you can use all 15 VLs as long as you already earned them.. *okay*

Of course :)

But what is that waiver that lee_cutiepie's team mate was asked to sign?

my team mate is a single mom of two kids a 3 mos old baby and a 6 yr old boy. she filed for LOA last dec 23,2006 - january 3, 2007 because her yaya needed to go to the province for the xmas season. the leave was granted but she was asked by the OM to sign a waiver that if she would be on SL once, she is automatically terminated. she did sign. tsk...tsk...tsk...

And why wasn't panjie_nicole allowed to take her 11 VLs?

(I'm just curious. It's always nicer to know policies regarding these things so that one knows what to expect.)

[Reiyha]

miss ko na convergys. hayz... eto ko *****. nagttrabaho sa ibang call center. pero bilib ako sa convergys. ni minsan indi ako nadisappoint sa kung papano sila maghandle ng agents nila. i stayed there for a year and a half and until now, if given a chance, i'd like to re-apply. hahahaha... in all fairness to convergys. tama sila. they don't care if wala silang makuhang tao. they cant sacrifice the quality of work dahil lang sa headcount. before i left the company. tumambay muna ko sa recruitment lobby ng ortigas site. nakakalungkot kasi dun ko nakita kung gaano kahirap pumasok sa isang call center na gaya ng cvg. i stayed there for 3 hours. 20 batches ng panel interview ang sinubaybayan ako. its sad na maraming batch ang wala man lang nakuha ni-isa. that was hard since as an employee back then, i know na kelangan na talaga namin ng tao yet sinasala parin nila talaga *** mga applicants.
i admire this company so much. its true, the PST is not enough para ma22nan mo lahat ng kelangan mo esp if its ur first time. 1st time ko sa call center nun kasi kakagrad ko lang and sa tech account pa ko napunta kahit indi nmn talaga ako masyadong technical na tao.
[i]dun nga *** sa nagsabi na walang technical exam, meron po. may technical exam ako... that was 2 yrs ago.[i]
but they were able to teach all the basics. at least the basics. anyway ma222nan mo lahat sa floor and makikita mo lahat ng kelangan mo sa agent support databse. magagaling din ang mga floor walkers (floor support team). sa training bond nmn. keilangan un e. the best and CCT nila. and kung talagang indi ka pwedeng isabak sa floor, indi ka isasabak sa floor. convergys is pay-for-performance. so if you are performing well. you will get your monetary rewards. hindi rin sila nanghihinayang na magtanggal ng tao if kailangan. kasi naniniwala sila na mas marami pang tao na mas matino at mas fit sa job. customer satisfaction comes first. kaya kung *********** agent ka, you better think twice.
anyway, i wanted to thank this company for everything i've learned. you taught me a lot. more power! u guys are the best! :)

[DarthScully]

^ ok, so uhm... whydya leave? ;)

[beingvane]

hi guys!

Anybody who had undergone a 1-day processing at Convergys?

I just received a call this morning from an Convergys HR rep inviting me for a one-day processing at Commonwealth area.

I'm just curious how this process works . . .

share please . . .

[msbles]

hi guys!

Anybody who had undergone a 1-day processing at Convergys?

I just received a call this morning from an Convergys HR rep inviting me for a one-day processing at Commonwealth area.

I'm just curious how this process works . . .

share please . . .

Here's my experience:

My interview was at 10 a.m. I was told to arrive at 9:30 to fill-in a personal data sheet, so I did. After I filled it up, at 10 a.m. I had my one-on-one interview. Then, wait a little (15 minutes) then go to the computer for E-skills (typing, email composition) which took about 40 minutes, i think. Then, pen-and-paper tech skills test, about 5-10 minutes. Then, Call Center Simulation, approx 50 minutes.

There was supposed to be an "Ordinate" test, but I didn't get it, I don't know why.

After the tests, wait a while (about 30 minutes) for results. Then, job offer. Then, contract signing.

After it was done, I had lunch. I got home at about 3:00 p.m.

Today, I went for my medical check-up at one of their partner clinics, and got my NBI clearance. I'm submitting my requirements tomorrow. I start training on Feb.5.

Yes, it's really fast. I'm very impressed!

[Ace_Kn|ghT_9]

Of course :)

And why wasn't panjie_nicole allowed to take her 11 VLs?

(I'm just curious. It's always nicer to know policies regarding these things so that one knows what to expect.)

Working with CVG in the past 2 years, wala akong nabalitaan na may same situation. I guess that would depend kung sino ang TL and OM mo. I got a teammate who used all her 13 earned VLs without sigining any waiver. Weird... With panjie _nicole, di kaya tinamaan yung blackout dates? di ka talaga papayagan pag ganun. Or, mahina ang TL niya dumiskarte... *okay*

[msbles]

(double post)

[msbles]

Thanks for clarifying that. Yes, I know there are supervisors/managers who are unreaasonable, or just plain mean, and that's something we inevitably meet at least once in our lifetimes. Yeah, it sucks big time, but that's life.

Of course, some of us are idealistic and diligent enough to fight for their rights, but... that's just some of us :) (myself no longer included. I've grown old and had kids.)

Oh, by the way, what's a "blackout date"?

[^Cross^]

Thanks for clarifying that. Yes, I know there are supervisors/managers who are unreaasonable, or just plain mean, and that's something we inevitably meet at least once in our lifetimes. Yeah, it sucks big time, but that's life.

Of course, some of us are idealistic and diligent enough to fight for their rights, but... that's just some of us :) (myself no longer included. I've grown old and had kids.)

Oh, by the way, what's a "blackout date"?

Blackout dates are days / weeks wherein petitioned VLs and / or SLs are most likely to be disapproved due to:

1) The expected heavy inflow of calls to the center. Especially for accounts whose clients tend to call most on these dates (example is for a cable TV account during Super Bowl season)

2) The expected number of potential leaves due to the season or occasion. Examples being Christmas, Valentines, Holy Week, and Summer seasons

But those are only for leaves, regular rest days are excluded and can be availed.

[francois08]

Hey guys! Where can I submit my resume via email? I wanna apply in their Alabang site.

[^Cross^]

Hey guys! Where can I submit my resume via email? I wanna apply in their Alabang site.

My suggestion and as attested to by msbles is for you to walk-in instead. Convergys will process your application as you walk-in from initial interview through testing, final interview and job offer within 4-5 hours.

Convergys, like all other call centers, literally receives thousands of emailed resumes and it takes time to sift through those.

[francois08]

My suggestion and as attested to by msbles is for you to walk-in instead. Convergys will process your application as you walk-in from initial interview through testing, final interview and job offer within 4-5 hours.

Convergys, like all other call centers, literally receives thousands of emailed resumes and it takes time to sift through those.

:hmm: Alright then. I'll just drop by their office tomorrow. Anyway, do you know what's next after the initial interview and call simulation?

[francois08]

Here's my experience:

My interview was at 10 a.m. I was told to arrive at 9:30 to fill-in a personal data sheet, so I did. After I filled it up, at 10 a.m. I had my one-on-one interview. Then, wait a little (15 minutes) then go to the computer for E-skills (typing, email composition) which took about 40 minutes, i think. Then, pen-and-paper tech skills test, about 5-10 minutes. Then, Call Center Simulation, approx 50 minutes.

There was supposed to be an "Ordinate" test, but I didn't get it, I don't know why.

After the tests, wait a while (about 30 minutes) for results. Then, job offer. Then, contract signing.

After it was done, I had lunch. I got home at about 3:00 p.m.

Today, I went for my medical check-up at one of their partner clinics, and got my NBI clearance. I'm submitting my requirements tomorrow. I start training on Feb.5.

Yes, it's really fast. I'm very impressed!

Now I know. :D

Congratulations msbles! *okay*

By the way, was the final interview a panel interview?

[fujitsu_accen]

How much rate ng programmer **? I saw a programmer post in jobstreet last week.

Thanks!

[zell_ff812]

ei,just want to ask kng merong opening for part-time *****?tnx...

[DarthScully]

there's a programmer post open? where?

[jm12x26]

san po ang office nila sa libis?...exact address po sana...thanks...

[^Cross^]

san po ang office nila sa libis?...exact address po sana...thanks...

We do not have an office in Libis, the closest sites to Libis that we have that you can walk-in to apply are in Robinsons Equitable Tower or Commonwealth (see below)

You can walk-in to any of the following sites:

1) CVG1
Convergys One, Building 6796 Ayala Ave.,
cor. Salcedo St.Legaspi Village, Makati City
(Ayala Ave. cor. Salcedo St., across RCBC building and GT Tower; with Jollibee, 7-11, North Park, Coffee Bean and Tea Leaf, etc)

2) Pasig
24th floor Robinsons Equitable Tower
4 ADB Avenue corner Poveda Street
Ortigas Center, Pasig City
(Located behind Robinsons Galleria)

3) Commonwealth
2nd floor Diliman Commercial Complex
46 Don Mariano Marcos Avenue
Diliman, Quezon City

4) Alabang
Block 44 Northgate Cyberzone
Alabang, Muntinlupa City
(near Bellevue Hotel)

5) University Belt
Level 1 St. Thomas Square
1150 España Boulevard corner Padre Campa Street
Sampaloc, Manila

Good luck!

[jm12x26]

^^^ many thanks po...(",)

[francois08]

Now I know. :D

Congratulations msbles! *okay*

By the way, was the final interview a panel interview?

Bump, bump, bump!

[msbles]

Bump, bump, bump!

If you're NOT walk-in, the initial interview IS the phone interview. And when they invite you to their office, the one single interview you get there is the FINAL interview.

And no, as far as i know, it's NOT panel. One-on-one only.

I think the "ordinate" test which i did not get is given only to walk-ins since they don't know yet how you sound on the phone. But I'm not sure. Somebody please correct me if i'm wrong.

[Reiyha]

^ ok, so uhm... whydya leave? ;)

--> sabihin nlng natin na i needed to take a break. i was too attached w/ the company/account that i was in the office for more than 10 hrs. i needed a break kasi napapagod na ko.. not just physically but mentally and psychologically. they wont let me have a LOA kasi im physically fit. (you need to get a certification from a doctor para makapagLOA ka for a month). i cant use my VL kasi there's a possibility na indi ma-approve. and besides, i needed to take a break asap. kasi i was starting to get bored bec of the monotony. that's not possible kung VL lang kukunin ko kasi un nga. pwedeng di ma-approve tsaka you have to file it 4 weeks before your leave date. and it was already affecting my focus. hahahaha... kaya i resigned. it was good nmn kasi i wont have to work for 2 and a half months. sa feb 19 pa ko magstart sa next job ko na mas challenging than what i had w/ cvg. hahaha... kaya napapaisip 2loy ako kung tama bang nagresign ako or tiniis ko nlng sana. :rotflmao:

[wanderer826]

Here's my experience:

My interview was at 10 a.m. I was told to arrive at 9:30 to fill-in a personal data sheet, so I did. After I filled it up, at 10 a.m. I had my one-on-one interview. Then, wait a little (15 minutes) then go to the computer for E-skills (typing, email composition) which took about 40 minutes, i think. Then, pen-and-paper tech skills test, about 5-10 minutes. Then, Call Center Simulation, approx 50 minutes.

There was supposed to be an "Ordinate" test, but I didn't get it, I don't know why.

After the tests, wait a while (about 30 minutes) for results. Then, job offer. Then, contract signing.

After it was done, I had lunch. I got home at about 3:00 p.m.

Today, I went for my medical check-up at one of their partner clinics, and got my NBI clearance. I'm submitting my requirements tomorrow. I start training on Feb.5.

Yes, it's really fast. I'm very impressed!


i suppose this experience is also in commonwealth?

[nat4712001]

wen sl conversion?

[epaloid06]

^^ feb5 ata...

[beingvane]

Can anyone please tell me how to go to COnvergys COmmonwealth? I'm coming from Buendia Taft. :(

thanks!

[msbles]

Can anyone please tell me how to go to COnvergys COmmonwealth? I'm coming from Buendia Taft. :(

thanks!

I'm not sure if you can get a Fairview bus from Taft. If not, do you know how to go to Manila City Hall or UST? I'm sure you can get a fairview jeep/bus there. Sa Convergys na baba mo, right side.

Landmarks: Philcoa Jollibee (right), UP Diliman Entrance(right), Iglesia Ni Kristo (left), Our Lord's Grace Montessori (left), Diliman Preparatory School (right), Ever Gotesco (right), St. Peter's Church (right), Convergys Building (may malaking sign that says "Convergys").

[beingvane]

^ thanks a lot!

when will you start?

[kittykittylala]

Hi! I Hope someone can enlightened me on this situations:

1.) If someone get accused in doing "call avoidance" during shift. What is the policy of the company about this? Is this a ground for dismissal or termination?

2.) If you were under a preventive suspension, how long does this suspension last? 48 hours or 1 month?

3.) If you are under a preventive suspension in the case of call avoidance, will cvg allow the accused to exit gracefully during the investigation or the accused shall wait for the HR decision. And if HR decided to terminate the accused, will the accused have the chance to file a resignation instead of termination?

* I know its not proper to divulge company policies however, advises in this matter would really be a great help. * Thanks.

[still_sane]

avail?? :D
at&t tech support

[beingvane]

Hi!

A friend of mine was interviewed in Makati branch. She was told to wait for another call for validation of her 10-day communication training.

What does that mean? Does she still have to wait or it means that she is not qualified for the position? Does anybody from you here experienced the same situation?

Thanks!

[Ace_Kn|ghT_9]

Hi!

A friend of mine was interviewed in Makati branch. She was told to wait for another call for validation of her 10-day communication training.

What does that mean? Does she still have to wait or it means that she is not qualified for the position? Does anybody from you here experienced the same situation?

Thanks!
Sort of 50/50..
probably it would be one way to measure up the applicant if she could qualify for that position. *okay*

[qwertyness]

pag magreresign, pano yung clearance? may kelangan ba ibigay or something? salamat

[beingvane]

according to the interviewer the training doesn't guarantee that my friend would be able to get in.

may nakatry naba sainyo ng training nato?

[msbles]

according to the interviewer the training doesn't guarantee that my friend would be able to get in.

may nakatry naba sainyo ng training nato?

Well, of course, if your friend doesn't pass the training, that means he/she can't really do the job properly, so they'll have to terminate him/her.

[HansMon]

hi guys!

Anybody who had undergone a 1-day processing at Convergys?

I just received a call this morning from an Convergys HR rep inviting me for a one-day processing at Commonwealth area.

I'm just curious how this process works . . .

share please . . .


One day processing means you come in, do a final interview to assess your comm skills, and then take the ETC exam which is a computer based call center simulation. If you pass both, you automatically get a job offer.

Hope that helps.

[HansMon]

--> sabihin nlng natin na i needed to take a break. i was too attached w/ the company/account that i was in the office for more than 10 hrs. i needed a break kasi napapagod na ko.. not just physically but mentally and psychologically. they wont let me have a LOA kasi im physically fit. (you need to get a certification from a doctor para makapagLOA ka for a month). i cant use my VL kasi there's a possibility na indi ma-approve. and besides, i needed to take a break asap. kasi i was starting to get bored bec of the monotony. that's not possible kung VL lang kukunin ko kasi un nga. pwedeng di ma-approve tsaka you have to file it 4 weeks before your leave date. and it was already affecting my focus. hahahaha... kaya i resigned. it was good nmn kasi i wont have to work for 2 and a half months. sa feb 19 pa ko magstart sa next job ko na mas challenging than what i had w/ cvg. hahaha... kaya napapaisip 2loy ako kung tama bang nagresign ako or tiniis ko nlng sana. :rotflmao:

You can re-apply provided you had no infractions during your previous employment. We are looking for returning employees.

Come back when you are ready.

[bourbon]

You can re-apply provided you had no infractions during your previous employment. We are looking for returning employees.

Come back when you are ready.


Hi, HansMon, are you with CVG HR? Am a former CVG employee... If I would re-apply for the same position and get hired, would I still have to undergo all the trainings, (CCT and PST)...

Thanks much... :bashful:

[epaloid06]

Hi, HansMon, are you with CVG HR? Am a former CVG employee... If I would re-apply for the same position and get hired, would I still have to undergo all the trainings, (CCT and PST)...

Thanks much... :bashful:

^^ hi bourbon, you may reapply six months after your resignation date,provided that you have been cleared by cvg hr, and when hired, you need to undergo all the trainings. you have to provide a letter of intent, recommendation letter from your previous supervisor and a copy of you resume and submit it to recruitment for evaluation.hope this helps :D

[HansMon]

Hi, HansMon, are you with CVG HR? Am a former CVG employee... If I would re-apply for the same position and get hired, would I still have to undergo all the trainings, (CCT and PST)...

Thanks much... :bashful:

Yes, am with HR. You would basically go through a short validation interview with Operations and then from there, depending on how long ago you were with CVG, you will either be asked to redo CCT or if your comm skills are still up to date, be sent to PST. It also depends on the account you were with, and if you plan to re-enter that account or go to a new one.

Hope that helps.

[beingvane]

^ Just want to ask how many percent of those who undergo this 5-day communication training get the job offer?

[HansMon]

^ Just want to ask how many percent of those who undergo this 5-day communication training get the job offer?

Which 5-day training are you referring to? Both CCT and PST are much longer than that. And if you are already in CCT that means you have ACCEPTED the job offer. You are already a Convergys employee during CCT which means you are salaried and are enjoying all the benefits.

[b_9904]

I.

guys, ask ko lang kung ano feedback nyo sa marketing research na account ng cvg for the part timers?

II.

actually, one day hiring ang cvg unless gumaya kayo saakin... i went there mag 5pm na kaya interview lang ako then pababalikin ka nalang for the exams.

pero pag maaga kayo dumating baka one day lang din kayo.

III.

pansin ko lang nung 2003 nag apply ako sa cvg at nbigyan ng offer. during that time CVG never gave out booklets on how to pass the exams. now, i was given by my interviewer a booklet (actually more like a pamphlet) giving certain details of the exams and how to pass them.

hmmm...

IV.

also is it normal for CVG HR to use two interviewers per applicant?

last time only one person interviewed me (for the initial interview). but now there was an initial interviewer and later another interviewer, after the first one left the room, for the same initial interview (actually the interviewer said it was the final interview... wow sabay pala initial and final hehe cool).

[spickle]

question...

situation...supervisor files an Incident Report against an agent but unable to prove allegations....

it turns out...allegations are false...

what can we do? can we file a counter charge...for false allegations?

[vladimir_archer]

hi.. ask ko lang po if there are news on salary increase..
thanks po..

[RIGOR]

Now I know. :D

Congratulations msbles! *okay*

By the way, was the final interview a panel interview?


francois08, ayaw mo na ip relay?hhehe,galing ako convergys,maganda benefits at training..

[beingvane]

@HansMon - no job offer yet. :( it's an english fluency training I think.

[beingvane]

I will file a leave for this 5-day fluency training. And i hope that after that I can pass the final interview. :(

[otakusenshi]

vladimir_archer hi.. ask ko lang po if there are news on salary increase..
thanks po..

If I am not mistaken, there will be a re-alignment this March

spickle question...

situation...supervisor files an Incident Report against an agent but unable to prove allegations....

it turns out...allegations are false...

what can we do? can we file a counter charge...for false allegations?

I've heard of this story somewhere... we'll i'm not updated with CVG employee handbook, have you tried asking HR about it?

[HansMon]

I will file a leave for this 5-day fluency training. And i hope that after that I can pass the final interview. :(


When you say you have to file a leave, I am assuming you are employed elsewhere?

[spickle]

really? u already heard about this issue...
hmmmm...

anyways, already verified with HR...they said it is possible to file a counter charge...but what for...the issue is..well..petty...
they said it's up to us if we would want to make "patol"....

by the way, thanks.

[otakusenshi]

well, i didn't just hear it... i've been informed ;) uhm.. ndi pa po ba kayo nasasabihan?

about the sup, i guess you just have to let it be and hope for someone better.. a reshuffling of team or the agent getting promoted... hehe i dunno...

[DarthScully]

you know what as a serving lesson to all of Middle and Upper Management not to abuse their power (which is prevalent in this industry), maybe the agent should file counter charges.

it only takes one to blaze the trail.....

[beingvane]

@HansMon - yes sir i'm currently employed. :)

[HansMon]

@HansMon - yes sir i'm currently employed. :)

Your chances of securing a job offer upon completion of English Proficiency Training are dependent on two things: Your communication skills and the EPT provider where you took your course. If you are in a 5-day course, chances are you already have passable comm skills that just need to be honed and sharpened. If you are in a 10 day course, then there are greater areas for improvement that need to be addressed.

Do not focus too much on sounding American but give more effort to being able to communicate your thoughts clearly and in proper English.

Good luck to you sir.

[beingvane]

^ I was endorsed by HR to a 5-day training only.

I think I can express myself well in English, its just that I tend to interchange the letters f and p, v and b in some words.

Thanks for your help. :)

[c2cool]

^ I was endorsed by HR to a 5-day training only.

I think I can express myself well in English, its just that I tend to interchange the letters f and p, v and b in some words.

Thanks for your help. :)

i was also endorsed by cvg ortigas for a 5 day proficiency training here in legaspi village, makati. so far, tapos ko na yung 5 days ko but i still attend the class everyday. i intent to finish the whole 10 days kasi para hindi naman hanging yung mga classes, besides, i have nothing to loose naman by attending. medyo tiring nga lang kasi from 9am to 6pm yung classes, from monday-friday.well sa mga susunod na batches, good luck!!!

[souljah_boy]

Sino dito sa CIS/KMS account?

[EKZPERTO]

wow..after 2years of handling insane and crazy customers of chase..they had decided to wrap it up w/ cvg..well i dont feel its cvg's loss..i dont think that chase can directly train good people..well thats biz...

[RIGOR]

wow..after 2years of handling insane and crazy customers of chase..they had decided to wrap it up w/ cvg..well i dont feel its cvg's loss..i dont think that chase can directly train good people..well thats biz...

BIG BOY,sinawimpalad pala kayo pag pull out ng frodoperayshens,tawag nga ng twag yan e...sabi ko no way,anyways, good luck sayo., sa citibank ka na pala mapapadpad,naway pagpalain BIG BOY

[beingvane]

@c2cool : really? how was it? when is your sched for final interview?
please update me if you make it upto the job offer. i'll really appreciate it. Thanks!

[stepehenyan@12]

if i were you spickle I wouldn't file a counter allegation against a supervisor just let it go. It's for your own good try not to be a hero.

[c2cool]

@c2cool : really? how was it? when is your sched for final interview?
please update me if you make it upto the job offer. i'll really appreciate it. Thanks!

my sched for the reevaluation will be at wednesday ata, hindi pa ko sure kasi yung training center ang magsched sa amin. so far okay naman yung training. mabait yung mga instructors and parang refresher english course lang. although medyo kinakabahan yung buong batch namin kasi yung batch ahead sa amin, mababa ang passing rate sa convergys (i dont want to divluge the exact numbers). as i've said, medyo tiring coz 9am-6pm with an hour break for lunch. mon-friday... pero saya naman sya lalo na pag medyo magkakakilala na kayo ng batchmates mo. karamihan sa class namin, from convergys makati, iilan lang kaming from ortigas. honestly, medyo kinakabahan na rin ako kasi sa wednesday na nga yung reevaluation namin... so i'm keeping my fingers crossed...:lol: i'll post here the result of that final, final interview as soon as i can... good luck on your training!

[c2cool]

and to all convergys peeps there, what can you tell me about the ENCORE account? parang dito ata kasi ako mapupunta pag nagkataon e. the interviewer told me that its an outbound gig where one will call up those people who haven't paid their credit cards for more than 3 years. it's my first time working for a call center so i'm still kinda lost about all these things pa. tsaka how much po kaya ang starting, wala kasing nabanggit yung interviewer e, tsaka i was told before that the interviewee shouln't bring up the topic of salaries and let the interviewer to mention it instead so i did ask muna... hehehe... thanks!

[Ace_Kn|ghT_9]

wow..after 2years of handling insane and crazy customers of chase..they had decided to wrap it up w/ cvg..well i dont feel its cvg's loss..i dont think that chase can directly train good people..well thats biz...

I don't think citibank and citicards are with the same company.
I guess citibank is under citigroup financial.:confused:

[msbles]

and to all convergys peeps there, what can you tell me about the ENCORE account? parang dito ata kasi ako mapupunta pag nagkataon e. the interviewer told me that its an outbound gig where one will call up those people who haven't paid their credit cards for more than 3 years. it's my first time working for a call center so i'm still kinda lost about all these things pa. tsaka how much po kaya ang starting, wala kasing nabanggit yung interviewer e, tsaka i was told before that the interviewee shouln't bring up the topic of salaries and let the interviewer to mention it instead so i did ask muna... hehehe... thanks!

No, there's nothing wrong about asking what the starting salary is. It all depends how you put it. For example, you can say, "Ma'am, I hope you don't mind me asking, but just in case I DO get hired, may I please know what the starting rate would be?"

Of course, you mention this near the end of your interview, not at the start.

Anyway, it's no secret to anybody that most of us who work in Contact Centers do it for the money, primarily. In fact, in nearly ALL jobs, the salary is THE primary motivation. This is true even in your interviewer's case. (You think she does it just because it's fun?) So what's the point of pretending you don't care how much you'll get paid?

[beingvane]

@c2cool: goodluck to your final interview!!!

did you finish both the e.skills and simulation exam? I'm already done with that as well as the technical exam for TSR. I think I passed them all.:) I really need to pray for the final interview.

don't forget to update us .. . thanks!

[beingvane]

do they impose bond? :confused:

[c2cool]

oops... sorry there's a typo in my previous message. what i meant was i DIDN'T ask muna not did. sorry....

@beingvane: thanks! medyo kinakabahan na nga ako for wednesday e...i did pass both the e.skills and simulation exams, as well as their technical exam, although i am not applying for a techinical job. the facilitator told us that it is their SOP for every applicant to take the tech exam.

regarding the bond, are you refering to convergys or the training center's?

[cfmmf]

i miss cvg! :)

[<soul_jah>]

BIG BOY,sinawimpalad pala kayo pag pull out ng frodoperayshens,tawag nga ng twag yan e...sabi ko no way,anyways, good luck sayo., sa citibank ka na pala mapapadpad,naway pagpalain BIG BOY

wow..after 2years of handling insane and crazy customers of chase..they had decided to wrap it up w/ cvg..well i dont feel its cvg's loss..i dont think that chase can directly train good people..well thats biz...

wow big boy!:toohappy: natanggap ka sa citigroup? galeng ah. akala ko magiging bum ka dahil pulled-out na ang chase sa cvg. galeng naman ni big boy bugoy, hehehe.:rotflmao:

[<soul_jah>]

hey mga friends sa frodopereyshens, now that jpmorgan has finally decided to pull it's operations out of cvg, ano na raw mangyayari sa inyo?

[vladimir_archer]

is everyone required to undergo this 10 day proficiency training???
im planning to refer some of my friends and im not sure if they will like that program..

replies will be appreciated..

[vladimir_archer]

If I am not mistaken, there will be a re-alignment this March



I've heard of this story somewhere... we'll i'm not updated with CVG employee handbook, have you tried asking HR about it?
thanks a lot po..

[beingvane]

@c2cool: im referring to convergys na mismo. gudlak to your interview tomorrow.

@vladimir: i don't think that everyone is required to undergo this training. It is intended only for those applicants who needs improvement in their communication skills.

[bryan_wafu]

ei peeps i just wanna ask how much starting salary ng tech support dito sa convergys? mag apply sana aku after ng graduation ko this march and ask ku sana kung mabilis din ang process ng pag aaply like other call centers. thanks po.

[jovhelle]

pull out na ba talaga?? Chase kasi hubby ko sa makati CVG eh.... naglilipatan na nga ka-team nia sa JP morgan e...

[hbnow]

I have an interview in CVG Ortigas tomorrow. I hope I'll do well. I really want to be part of this company.

[vladimir_archer]

@c2cool: im referring to convergys na mismo. gudlak to your interview tomorrow.

@vladimir: i don't think that everyone is required to undergo this training. It is intended only for those applicants who needs improvement in their communication skills.

ok..
thanks a lot...

[Kingswood.condo]

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[c2cool]

@c2cool : really? how was it? when is your sched for final interview?
please update me if you make it upto the job offer. i'll really appreciate it. Thanks!

i just had my re-validation this morning and yey, i passed!!! i was interviewed in ortigas but i got transfered to makati per my request... i'm going to start na on monday! yey again! good luck on attending the training..:D

[panjie_nicole]

Working with CVG in the past 2 years, wala akong nabalitaan na may same situation. I guess that would depend kung sino ang TL and OM mo. I got a teammate who used all her 13 earned VLs without sigining any waiver. Weird... With panjie _nicole, di kaya tinamaan yung blackout dates? di ka talaga papayagan pag ganun. Or, mahina ang TL niya dumiskarte... *okay*




hay..napag-usapan pala me dito..hehe..hay..i would just want to clarify things kahit na-clarify na din ni ace_knight..thanx by the way..

i'm not against cvg or anything..as i've said, i do understand the om's business reasons ika nga..it's just that nakakasama nga lang talaga ng loob after all that time na inipon ko *** leave na un and i had a 2-page detailed itinerary why i was asking that leave..i dunno kung mejo tinamaan ang black-out dates..xe off me during the xmas and new year days that time..

pero tapos na un..and actually di mahina *** sup ko..sobrang bait nya nga cause he's really doing the best he could during that time..un nga lang..tinanggihan ko na rin *** option na binibigay nya sa akin xe i can't compromise everything we have already prepared for para sa mga ganon..so i had to make the choice of resigning instead of being absent..

but here's the thing..my om and my sup are still willing to accept me..di lang talaga nga ***** pwede un hiniling kong leave non..kaya nga sabi ko, i do understand..pero masama lang din talaga loob ko..aun..la lang..nagpapaliwanag lang..ehehehe..ayoko lang din xe bumaho cvg sa paningin ng iba..coz i still love this company..hehe..nambola pa ko..wahaha..la pa xe last pay ko..

aun..kumusta na lang sa mga cvg peepz..:)

[beingvane]

i just had my re-validation this morning and yey, i passed!!! i was interviewed in ortigas but i got transfered to makati per my request... i'm going to start na on monday! yey again! good luck on attending the training..:D

wow! nice to hear that! it's a really good news! congrats!!! now i'm convinced to attend the fluency training . . . I will attend the last batch because I still need to finish some papers in my current work.


how was the training? what are the questions asked in the interview? care to share some tips? :D

[msbles]

ei peeps i just wanna ask how much starting salary ng tech support dito sa convergys? mag apply sana aku after ng graduation ko this march and ask ku sana kung mabilis din ang process ng pag aaply like other call centers. thanks po.

It depends on your experience. I, for example, have no previous call center experience and no IT background, so ndi masyadong mataas, pero if compared to my old salary as a teacher, mataas na! Para na akong may mid-year bonus every month! :rotflmao: Ndi pa kasama transpo and meal allowance dun.

And even better, I can look forward to a pay raise as soon as I'm regularized! I love this company :)

Oh, and from what I've heard in other forums, Convergys has THE fastest processing of applicants among all call centers. Kaya lang, mahirap daw makapasok. Only 5-7 out of every 100 applicants pass.

But try mo pa rin. One day process lang naman, nothing to lose. In case you don't pass, at least nakapag-practice ka na ng interview at test-taking :)

[donz1228]

nag-apply din ako sa convegys last jan. as TL. passed the initial interview and the interview with the OMs. They called be coz i have to take the computer skill exam (un ata un). unfortunately, hindi na ako nakapunta or nakatext because i lost my phone :( sayang naman... nahiya na ako mag-follow-up...

[SLiCK08]

anyone here from cvg alabang?

I have a question po, cvg made a shift from iBank to Banco de Oro recently, however, my friend thought it was just an option to switch, so she opted to stay with iBank. now the feb 15 pay went through Banco de Oro. she went AWOL feb.17 or 18 i think.

is there any chance that she can get the 15th pay? if so, how?

[b_9904]

nag-apply din ako sa convegys last jan. as TL. passed the initial interview and the interview with the OMs. They called be coz i have to take the computer skill exam (un ata un). unfortunately, hindi na ako nakapunta or nakatext because i lost my phone :( sayang naman... nahiya na ako mag-follow-up...


follow up mo tol sayang yun!!!

[b_9904]

Oh, and from what I've heard in other forums, Convergys has THE fastest processing of applicants among all call centers. Kaya lang, mahirap daw makapasok. Only 5-7 out of every 100 applicants pass.



dude,

totoo ito. nag apply ako and andami kong kasabayan ako lang at yung isang babae ang nakg-fill up ng employment form.

at totoo yung 5-7 people lang ang natatangap out of 100.

CVG needs more agents pa nga eh... may balak atang mag expand itong company na ito hehehe

[oinkyboo]

hi CVG people!
just wanna ask how much is the basic pay? thanks.

[KnightofLetran]

mayroon bang email,chat support dito? kung meron, anong account at hiring pa ba? thanks.

[msbles]

mayroon bang email,chat support dito? kung meron, anong account at hiring pa ba? thanks.

There's email support in Ortigas, but I *think* it's for internal hiring only. My trainer told us you can apply for it after you've been on the floor for at least five months.

[DarthScully]

There's email support in Ortigas, but I *think* it's for internal hiring only. My trainer told us you can apply for it after you've been on the floor for at least five months.

which account is that? :confused:

[msbles]

which account is that? :confused:

No idea. I just saw the sign on the area that says "For Email Support Only," so I presume there's email support. It would be strange to reserve computers for an account that does not exist, wouldn't it? And my trainor DID confirm that there was, but she didn't mention which. I'll ask tomorrow :)

[otakusenshi]

let's just put it this way.. may isang account sa cvg ortigas na lalagay ka nila sa voice support... then after a couple of mos. either magstay ka dun or mapunta sa sa email support of the same account... or puede din na sa L2 kna ng account na un...

[bourbon]

No idea. I just saw the sign on the area that says "For Email Support Only," so I presume there's email support. It would be strange to reserve computers for an account that does not exist, wouldn't it? And my trainor DID confirm that there was, but she didn't mention which. I'll ask tomorrow :)

AT&T po iyan... may e-mail support and L2 ang account na iyan :bashful:

[msbles]

AT&T po iyan... may e-mail support and L2 ang account na iyan :bashful:

What's L2?

[bluishtintin]

may part tym ba ***** sa CVG ortigas?

[HansMon]

dude,

totoo ito. nag apply ako and andami kong kasabayan ako lang at yung isang babae ang nakg-fill up ng employment form.

at totoo yung 5-7 people lang ang natatangap out of 100.

CVG needs more agents pa nga eh... may balak atang mag expand itong company na ito hehehe


You are correct sir. We ARE expanding both in Manila and provincially.

[HansMon]

It depends on your experience. I, for example, have no previous call center experience and no IT background, so ndi masyadong mataas, pero if compared to my old salary as a teacher, mataas na! Para na akong may mid-year bonus every month! :rotflmao: Ndi pa kasama transpo and meal allowance dun.

And even better, I can look forward to a pay raise as soon as I'm regularized! I love this company :)

Oh, and from what I've heard in other forums, Convergys has THE fastest processing of applicants among all call centers. Kaya lang, mahirap daw makapasok. Only 5-7 out of every 100 applicants pass.

But try mo pa rin. One day process lang naman, nothing to lose. In case you don't pass, at least nakapag-practice ka na ng interview at test-taking :)

Posts like this really make my day. Nice to see that the changes we've made in our applicant processing time are recognized and appreciated. We are actually still trying to reduce that time from 4 hours to about 2 hours.

By the way, if you fail the ETC (computer based exam), you may take it 2 more times, whether within the same day or if you want to come back the next day.

[b_9904]

may part tym ba ***** sa CVG ortigas?

alam ko sa makati lang e

[b_9904]

You are correct sir. We ARE expanding both in Manila and provincially.

yeah, kaso ang lungkot ng wave ko. 8 lang kami hahahaha

[b_9904]

Cvg Honchos:

Balita Ko Magkakaroon Tayo Ng Xbox Account. Totoo Ba Ito?

[HansMon]

Have not heard anything about an Xbox account. If so, that would probably be technical in nature.

[b_9904]

guys,

what is the address for the mycvg portal?

[HansMon]

Its https://mycvg.convergys.com

[bourbon]

guys,

what is the address for the mycvg portal?

ay, tama ba itanong iyan dito... as far as I can remember for CVG employees lang ang portal... :lol:

[msbles]

ay, tama ba itanong iyan dito... as far as I can remember for CVG employees lang ang portal... :lol:

Well, if they're not employees, they can only go as far as the login page anyway :)

[bourbon]

Well, if they're not employees, they can only go as far as the login page anyway :)

Yeah, right... pero sana itanong na *** sa TL, QSP or sa seatmate mo sa floor at hindi na kailangan pang mag-post dito sa PEX :rotflmao:

[DarthScully]

AT&T po iyan... may e-mail support and L2 ang account na iyan :bashful:

L2 i can confirm, email support? we've never heard there was one :confused:.... unless they've been hiding it from the agents here :grrr:

[otakusenshi]

nyahaha... na miss ko yang portal na yan ah... pero d na active id ko jan... anyway... DarthScully.. i don't think they are hiding the e-mail support... it is only open for those TCCR in voice support.. kasi if you don't pass the CSAT sa e-mail eh puede ka nila ibalik sa voice support...

[dead_meat]

LOB's for AT&T
HN UPSELL Select L2 email

easiest LOB - select! number 1 for... i dont know... since it all started? ;)

[DarthScully]

so is that like a lateral transfer?

[Kingswood.condo]

u cn check this out guys:

http://kingswood.condo.makati.googlepages.com/home

peace!*okay*

[b_9904]

Yeah, right... pero sana itanong na *** sa TL, QSP or sa seatmate mo sa floor at hindi na kailangan pang mag-post dito sa PEX :rotflmao:

may point ka... but IT is easier to ask it here in PEX. hehehe

[<soul_jah>]

sa mga taga chase frodopereyshens.. ano account nyo sa citicard? applications? punta na lang kayo sa citiroup bps, hehe..

[^Cross^]

sa mga taga chase frodopereyshens.. ano account nyo sa citicard? applications? punta na lang kayo sa citiroup bps, hehe..

dude, low blow na yan... outright tampering for poaching :D

[Kingswood.condo]

u might be interested in this: cheap condo sharing in makati.

http://kingswood.condo.makati.googlepages.com/home

[msbles]

Hay.

Proficiency test na namin sa Monday (DSL Home Networking). I can't imagine how I will pass. May natutunan naman ako; when we started, I didn't even know what a router was, and now, I do. But how will i troubleshoot over the phone with 2.5 weeks of LECTURE???

If I fail proficiency, will I be transferred to a different account?

[-=chihiro=-]

mabilis nga application nila, maayos pa. :D

i wanna have a part-time job sa kahit anong cc para matuloy ko pa sya kahit nagstart na class na june. sayang **** kung maudlot sya this summer, ayoko magbyad ng bond :D.

any tips for part-time slots?

[feverish102]

kelan vl conversion?? and ilang vl macoconvert? assuming wala ka nagamit

[reality_bites23]

Hay.

Proficiency test na namin sa Monday (DSL Home Networking). I can't imagine how I will pass. May natutunan naman ako; when we started, I didn't even know what a router was, and now, I do. But how will i troubleshoot over the phone with 2.5 weeks of LECTURE???

If I fail proficiency, will I be transferred to a different account?

anu po DSL account ng cvgs? san po site tsaka kanu po starting ng entry at ng may 6mos exp? thanks.. :bashful: