Convergys

[sibilly316i]

hey peeps....

i signed my contract last week @ CVG Ortigas but I still lack 2 requirements (PhilHealth & TIN). The HR there asked me to pass the remaining requirements last monday, but due to some reasons, I wasn't able to pass them... I plan on submitting it to them maybe next week pa.

i just want to know if this could be a ground for them not to consider me for the job anymore? my starting date is june 23 pa naman... could i still pass the requirements next week or will they not accommodate it anymore? pls shed some light... quite clueless about how things go here eh.. :) Thank you very much...


Don't worry ..... you can submit your requirements even during the 1st week of training just be sure to tell HR. As long as all the information you gave during your interview is accurate you have nothing to worry about*okay*

[sibilly316i]

Hi to all guys who works in BPO Industry!!

Is there an age limit when someone applies for a job in a call center?
Does it really need to work in a shifting time? Beyond 8hrs working time is already overtime, right? Is the compensations worth in the long run?

I hope someone could help me, I might be able to change my mind working in BPO Industry.;)

No there is no age limit.....as long as your over 18, completed at least your 2nd year of college and capable of doing the job your more than welcome here....

The schedules are shifting....theres pretty much nothing anyone can do about that....and a shift is 9hrs including lunchbreak....so its 8hrs of work with 2 15min breaks and an hour lunchbreak. If you work beyond that it is overtime and CVG pays OT per minute:bashful:

[bongskype]

Ohh that's great!*okay* Where can I submit my resume sibilly316i?

I would like to work in Cebu branch, as I don't want to leave my home.:bop:

[HansMon]

we very rarely hire externally for support positions....but no harm in sending your resume....email me your cv and I'll see what I can do....:) sibilly316i@yahoo.com

On the contrary, we ARE open to external candidates for support positions.

[Gerd017]

Guys ano b requirements pag magaaply ako dito?..Fresh Grad kasi ako kaya wala pa ako Experience sa JOB Hunting..Thanks sa makakatulong..

[HansMon]

Minimum 2-year course or has completed 2 full years of college. Must be at least 18 years old. Average English communication skills and basic computer skills. Must be able to type about 30-50 WPM. Open to working the graveyard shift, possible days off may not be on weekends, open to working during holidays.

Good luck.

[happyh0lic]

@ renzo_upd and sibily316i

oh thanks for clarifying this up. i got a call from them just this morning but i wasn't able to answer it because i was still sleeping... wooohh.... wonder why they called... haha! maybe i'll just call them up tomorrow.. thanks again!!!! been a great help!

[Gerd017]

Im from Commonwealth and if I want to apply in Convergy's Commonwealth do i need to apply in a assigned recruitment office or i'll just go directly in their office here in Commonwealth.Guys Im really sorry for asking so many questions I'm a Fresh Grad that is why i don't have any experiences in Job hunting.

[HansMon]

You may proceed directly to the Convergys Commonwealth branch. That site has their own recruitment office and it is open 9-6pm, Monday to Friday. Bring 2 hard copies of your resume and a ballpen. Suggest you go in the morning because the recruitment process does take anywhere from 3-5 hours depending on the number of applicants. Be prepared for interviews and a computer based call center simulation exam. Suggest you also bring something to snack on in case you get hungry while waiting.

Good luck.

[Gerd017]

Ok thanks for the Tips and when you say Resume what does it include?

[HansMon]

For a fresh grad like yourself: College Educational attainment (pls do not include High school or elementary), achievements/awards received in college, organizations joined, any work experience (whether summer job or practicum or if you were a working student), at least 3 character references (not related to you).

Please do not include irrelevant information such as Marital status, weight, height, religion, names of parents, names of children or hobbies.

Good luck.

[Gerd017]

Do I also Need a NBI Clearance, Tin Number, And SSS? I friend of mine told me other call centers also require those documents.

[HansMon]

Yes you will be asked to present these but only AFTER you have passed the entire recruitment process. If you already have them with you, then by all means, bring them when you apply. But if you do not have them yet, it does not disqualify you from applying. If you pass and are told that you will be hired, you will be given a list of documents that you need to submit prior to being presented with a formal job offer. Focus on passing the recruitment process first. You will be given time to put those documents together afterwards anyway.

Good luck.

[tshinitzz]

^^ hehe sigh nagccalls na kami pakonti konti nakakakaba pero mejo sanay na din ang bad trip lang before kami nagtake ng calls for no reason chineck ko yung spiel for verbally abusive cus. and lo and behold the minute i answered the call mura na inabot ko.... sup call pa. argh:( nakakadepress talaga:(

wavemate!
weeh cnu ka?
freebie addict?

[ako si..]

hi CVG people!!!

any ER people here? KUDOS to you guys!!!! we had a really great time during the SUMMER GRIND (june5-6 batch). looking forward to more great company events!

:bounce:

[buzeemom]

they said it's very dreaded applying here? very meticulous in every single english word? got a miscall last day from the company but im afraid of pursuing the application.... any advices from you guys?

[ako si..]

^^ hi buzeemom! :wave:

naku wag ka matakot mag apply.. go lang ng go! :bounce:
just be natural when you're being interviewed. relax, pace your sentences, breathe and smile. di naman sila naghahanap ng applicant na perfect agad pronunciation at enunciation ng words. syempre napag aralan naman natin sa school yun SV agreement so i guess okei na yun di ba?

and the interview is just about you. how are you as an employee, what are your dreams, what accomplishments you want to have.

i guess the secret is not to try too hard in impressing your interviewer like you pretend to be this kind of employee when you're not because during the course of the interview they would know if it's the truth or not.

[happyh0lic]

hi... i just want to ask kung ok lang tumawag sa covergys-ortigas ngayong sat? open ba ng sat office? =)

[qreux]

Hi guys, i will be signing my contract on tuesday with cvg cmw. Uhm, i just have this question:

During my final interview, i was asked if there was any company that i did not include in my resume (for my work history) and i said, Yes. it was actually a fast-food chain and i thought it was not relevant to include in my resume since i am applying for tsr position. And so the interviewr put the name of that company in my resume and the year that i worked there (it was 2004). However, i had a hard time remembering the year that i worked there and so i told him that it was 2005.

Do i need to correct this? I'm going to cvg cmw this tuesday to sign my contract.

[epaloid06]

Hi guys, i will be signing my contract on tuesday with cvg cmw. Uhm, i just have this question:

During my final interview, i was asked if there was any company that i did not include in my resume (for my work history) and i said, Yes. it was actually a fast-food chain and i thought it was not relevant to include in my resume since i am applying for tsr position. And so the interviewr put the name of that company in my resume and the year that i worked there (it was 2004). However, i had a hard time remembering the year that i worked there and so i told him that it was 2005.

Do i need to correct this? I'm going to cvg cmw this tuesday to sign my contract.

you might want to inform the facilitator of the job offer to make the necessary changes on your forms. at least pag pina-run for a background check, tama yung info na nakalagay aat lesser chance na ma-ding ka :)

[ako si..]

hi... i just want to ask kung ok lang tumawag sa covergys-ortigas ngayong sat? open ba ng sat office? =)

i think closed sila, baka receptionist lang yun makausap mo

Hi guys, i will be signing my contract on tuesday with cvg cmw. Uhm, i just have this question:

During my final interview, i was asked if there was any company that i did not include in my resume (for my work history) and i said, Yes. it was actually a fast-food chain and i thought it was not relevant to include in my resume since i am applying for tsr position. And so the interviewr put the name of that company in my resume and the year that i worked there (it was 2004). However, i had a hard time remembering the year that i worked there and so i told him that it was 2005.

Do i need to correct this? I'm going to cvg cmw this tuesday to sign my contract.

you just need to inform the person so that they can correct what's on your record

[itt]

wavemate!
weeh cnu ka?
freebie addict?

wahahaha secret:) hehe

[jumbohaladoggy]

The schedules are shifting....theres pretty much nothing anyone can do about that....and a shift is 9hrs including lunchbreak....so its 8hrs of work with 2 15min breaks and an hour lunchbreak. If you work beyond that it is overtime and CVG pays OT per minute:bashful:

If I remember right: nine hour shift but NO OT paid if your last call happens to get extended because it was a sup call or required you to fix something about the customer's account.

You can also add to that your teams pre-shift or post-shift meetings which can last upto an hour depending on the TL - most of them are insensitive: they don't care if you are dead tired and sleepless.

There is also that thing which they call split-shift which means you might go on break for more than one hour so that extends your shift to cover for times when they need more people without them paying for OT (they might provide you a small allowance to cover for that compared to a real OT pay).

On top of it all, to make things worse when you already overworked underpaid and shortchanged - you'll find that sometimes you'll have deductions in your payslip for NCNS/lates even if you had perfect attendance. To comfort you, your TL will probably tell you that he's had more discrepancies in his pay before - that makes sense :bop:.

Convergys is notorious for these. So think about it before you sign that contract.

[taropuffgirl]

is it true na magtatayo ang convergys ng branch sa sta.rosa, laguna?

[orionspear]

^ yes.. meron din sa glorietta5 and updil..

[rubylight]

You may proceed directly to the Convergys Commonwealth branch. That site has their own recruitment office and it is open 9-6pm, Monday to Friday. Bring 2 hard copies of your resume and a ballpen. Suggest you go in the morning because the recruitment process does take anywhere from 3-5 hours depending on the number of applicants. Be prepared for interviews and a computer based call center simulation exam. Suggest you also bring something to snack on in case you get hungry while waiting.


I'm also considering applying here..kaso, I'm an undergrad..pwede ko po ba mlaman kung anu ilalagay sa resume ko sa pag-apply po? ahm..I'm sorry for asking this..I'm really a newbie sa pag-aapply..

[ichabaud08]

yehey! i'm officially part of convergys family. i just signed my contract yesterday in cvg cmw site. i can't wait to start working here. wish me luck peeps.

[qreux]

yehey! i'm officially part of convergys family. i just signed my contract yesterday in cvg cmw site. i can't wait to start working here. wish me luck peeps.


really? i also signed my contract with cvg cmw yesterday! hehe. kelan start mo? ako sa july 28 pa.. ang tagal nga eh. huhu!

bakit ganun ang tagal-tagal pa? dapat june 16 ako. sabi nung HR na-move daw lahat ng training dates... is it true?

[ichabaud08]

really? i also signed my contract with cvg cmw yesterday! hehe. kelan start mo? ako sa july 28 pa.. ang tagal nga eh. huhu!

bakit ganun ang tagal-tagal pa? dapat june 16 ako. sabi nung HR na-move daw lahat ng training dates... is it true?

you have to checked with them. when did you sign your contract? you're right! originally it was set for June 16 but when i came back there in their office last friday for my contract signing they told me it was moved to July 28. i didn't sign yet on the contract then since i was having second thoughts because of the long wait that I will have endure before i start working. it took me the long weekend to decide if i should take their offer. came tuesday morning june 10 that's when i decided to take their offer. so i went back to their office and there i was told that it was changed again to July 21.

[qreux]

you have to checked with them. when did you sign your contract? you're right! originally it was set for June 16 but when i came back there in their office last friday for my contract signing they told me it was moved to July 28. i didn't sign yet on the contract then since i was having second thoughts because of the long wait that I will have endure before i start working. it took me the long weekend to decide if i should take their offer. came tuesday morning june 10 that's when i decided to take their offer. so i went back to their office and there i was told that it was changed again to July 21.

i think july 28 (they told me that it is the earliest possible date that they could give me) is not bad at all. i get to play my psp more before gettin to work! LOL

[happyh0lic]

hello everyone!

i am soo happy that my starting date was moved to june 16 from the original june 23 as indicated in my contract. Yipee! i also got my sched today and geezz... it is from 3pm-11pm. Waahh.. how am i suppose to go home at this time. :(

anyhoo, i just want to ask how long would CCT take? is it fun??? what could i expect in CCT and how is it different from the PST? thanks in advance! :)

[sibilly316i]

hello everyone!

i am soo happy that my starting date was moved to june 16 from the original june 23 as indicated in my contract. Yipee! i also got my sched today and geezz... it is from 3pm-11pm. Waahh.. how am i suppose to go home at this time. :(

anyhoo, i just want to ask how long would CCT take? is it fun??? what could i expect in CCT and how is it different from the PST? thanks in advance! :)


It really depends on your account....its either 10 days or 12.....CCT is Communication and Culture Training....it focuses more on your commskills and how to deal with american customers,this is fun....you play lots of games and mostly activities that would help you express yourself better... PST on the other hand is Product Specific Training this is when you learn the ins and outs of your Account....this is where things get a bit more serious...

[moonlightrain]

At last, after my 5-day training in Innovate, I passed the final validation. The interviewer gave me a hard time but fortunately and by the grace of God I passed the final interview.

She already gave me the list of requirements. I just want to ask about some of the requirements:

-I already have TIN, but it says here in the list that I have to submit 2305 form and have it stamped. Do I still have to do this? I'm just a fresh-grad ( with no working experience yet)

-Another, Do I have to apply for Philhealth number by myself or can Convergys do that for me already?

-About my TOR, it will take 1 month before I can finally get my copy. Can I just pass my ID, Reciept of TOR Request, and certificate of graduation? Thanks.

I really want to sign the contract already and be part of CVG family...

I'm just soooo happy....:)

[wrenz]

hi CVG people!!!

any ER people here? KUDOS to you guys!!!! we had a really great time during the SUMMER GRIND (june5-6 batch). looking forward to more great company events!


Thank you for being part of the recently concluded summer outing! Glad to know that you had a great time. It wouldn't be 99.9% successful if there are no employees like you who support the company's effort to engage their employees. Don't forget to answer the surveymonkey! ;)

[kangkangkunis]

EOP still applies to this thread.. LOL.. paging Convergys Sprint Peeps!!!!!

[moonlightrain]

Ei guys... With regards on submitting the list of requirements at CVG, are they quite strict?

-I don't have any Philhealth number right now, can i just pass the M1a form instead? Do I still need to go to the Philhealth office or can I just fill-up the M1a form and pass it on CVG.

-With regards to BIR, Is TIN not enough as a requirement? Do I really still have to get the form 2305 in BIR eventhough I'm just a fresh-grad?

I'm also wonderin' when I'll have my medical exam. After or before contract signing?

Sorry if I asked too many things...Thank you for your patience....

I hope to be a part of CVG family officially...

[orionspear]

EOP still applies to this thread.. LOL.. paging Convergys Sprint Peeps!!!!!

kaloka! pati ba naman dito sa thread? hehe.. :bop:

hi AT&T DSL peeps! our batch had a couple of y-jacking sessions na.. cool sa floor ah.. sana lang makapasa kami.. sa tuesday na kasi ang judgement day namin, then wednesday na ang transition..

wish us luck! :)

P.S. may mga cute na guys sa floor ah.. i find jeff of team mila cute.. dami ba cute sa floor? :bashful:

[bohemian]

Woohoo! Just got paid last friday! Today officially marks my first month of employment with Convergys GCS! Our wave joined the summer outing even when we were still in training! It was loads of fun! Looking forward to the next big event!

P.S.: Anybody from Enterprise? Hope to see you guys on the floor! :)

[orionspear]

huwat? buti pa kayo nakasama sa summer outing.. kami inde na.. :(

[bohemian]

huwat? buti pa kayo nakasama sa summer outing.. kami inde na.. :(

Yeah. We got lucky. I'm glad that Convergys goes to some lengths to keep its employees, regularized or not, feel like part of the family.

[godsent]

Yesterday was the last day of our 1-week near hire training. It was fun and surely did build up our confidence. We had a mock interview yesterday morning before they sent us back to Convergys in the afternoon for the post-training evaluation.

And so I went straight to Convergys after the training, the "Friday the 13th" superstition did not stop me in going for the final interview. My interview went very smoothly and I did pass.:) I was then endorsed to take the computer based exam and later after that I had my job offer. I already signed my contract yesterday and I requested to be assigned in Alabang which is practically 10 minutes away from where I live. They endorsed me to an account which does customer service for a satellite tv company.;) My training starts this July 18 and I am so glad to be part of Convergys!

[kobe20]

kailan kaya magbukas ang San Lazaro branch?gusto ko dun mag work kasi walking distance lang yun from our house =)

[dame]

Ano posible reason na ma-ding ka(hindi Dingga)? I am not yet officially part of convergys family. Trying to complete my requirements and having prob producing copies of educ stuffs. Recently moved and still looking for the folder. Wag sana nabasa ng ulan.
Pwede kaya to-follow yun?
Last May22 pa yung final interview ko pro di ko pa submit requirements kasi di kumpleto.
Anyway, i can't wait to start working here. Si Mike tapos na rin final interview and requirements na rin.
wish us luck peaps.

[gurl_taray18]

kaloka! pati ba naman dito sa thread? hehe.. :bop:

hi AT&T DSL peeps! our batch had a couple of y-jacking sessions na.. cool sa floor ah.. sana lang makapasa kami.. sa tuesday na kasi ang judgement day namin, then wednesday na ang transition..

wish us luck! :)

P.S. may mga cute na guys sa floor ah.. i find jeff of team mila cute.. dami ba cute sa floor? :bashful:

daming cute guys??? asan??? bakit nung andun ako, wala naman!:lol: all i'm sure is madaming gays! lalo na sa 50th floor.ahahaha welcome to the world of converGAYS!:D o ayan ha, kahit isa nakong ex-CON(vergys) ni-welcome pa din kita. :D masaya dyan sa AT&T pbcom, pero isang malaking goodluck ang ibibigay ko sa'yo.you'll know what i mean pag nasa floor ka na :naughty:

[ako si..]

is it true na magtatayo ang convergys ng branch sa sta.rosa, laguna?

yup sa nuvali, sta rosa laguna

I'm also considering applying here..kaso, I'm an undergrad..pwede ko po ba mlaman kung anu ilalagay sa resume ko sa pag-apply po? ahm..I'm sorry for asking this..I'm really a newbie sa pag-aapply..

maraming patterns for a resume but major points since you're a fresh grad would be the school where you graduated college, work experience (if any, like ojt or part time work) and any skill/s that might be related to the position you're applying for

yehey! i'm officially part of convergys family. i just signed my contract yesterday in cvg cmw site. i can't wait to start working here. wish me luck peeps.

congrats!! welcome to the CVG family :wave:

hello everyone!

i am soo happy that my starting date was moved to june 16 from the original june 23 as indicated in my contract. Yipee! i also got my sched today and geezz... it is from 3pm-11pm. Waahh.. how am i suppose to go home at this time. :(

anyhoo, i just want to ask how long would CCT take? is it fun??? what could i expect in CCT and how is it different from the PST? thanks in advance! :)

san ka ba nakatira? maaga pa naman yan oras na yan.. marami ka pang masasakyan.. hopefully yun village kung san ka nakatira eh may masasakyan ka pa.

CCT is so soooo fun!!! it's all about communication training, speech and grammar will be developed.

[ako si..]

At last, after my 5-day training in Innovate, I passed the final validation. The interviewer gave me a hard time but fortunately and by the grace of God I passed the final interview.

She already gave me the list of requirements. I just want to ask about some of the requirements:

-I already have TIN, but it says here in the list that I have to submit 2305 form and have it stamped. Do I still have to do this? I'm just a fresh-grad ( with no working experience yet)

-Another, Do I have to apply for Philhealth number by myself or can Convergys do that for me already?

-About my TOR, it will take 1 month before I can finally get my copy. Can I just pass my ID, Reciept of TOR Request, and certificate of graduation? Thanks.

I really want to sign the contract already and be part of CVG family...

I'm just soooo happy....:)

good job in passing and congrats as well. *okay*

about your TIN, if your TIN is not the same RDO code as with CVG then you need to have it changed so that they can remit your taxes to the correct RDO (regional district office) check with CVG (whatever site you will be assigned) what's their RDO code and compare it with yours

for your other questions, im not really familiar so you can ask our friendly HR peeps for any concern/s

Thank you for being part of the recently concluded summer outing! Glad to know that you had a great time. It wouldn't be 99.9% successful if there are no employees like you who support the company's effort to engage their employees. Don't forget to answer the surveymonkey! ;)

sureness... i'll check if we have the link already. :D by the way, do you know anything about the under the sea vistamar resort 06/28/08 event?


Yesterday was the last day of our 1-week near hire training. It was fun and surely did build up our confidence. We had a mock interview yesterday morning before they sent us back to Convergys in the afternoon for the post-training evaluation.

And so I went straight to Convergys after the training, the "Friday the 13th" superstition did not stop me in going for the final interview. My interview went very smoothly and I did pass.:) I was then endorsed to take the computer based exam and later after that I had my job offer. I already signed my contract yesterday and I requested to be assigned in Alabang which is practically 10 minutes away from where I live. They endorsed me to an account which does customer service for a satellite tv company.;) My training starts this July 18 and I am so glad to be part of Convergys!

congrats to you as well.. dapat talaga hindi naniniwala sa friday the 13th na yan *okay*

[moonlightrain]

Thanks ako si...

I really hope to be a part of convergys family...

Congrats also to godsent...

And to all others who also passed the final interview, congrats to all... Have a blessed day....

[qreux]

Yesterday was the last day of our 1-week near hire training. It was fun and surely did build up our confidence. We had a mock interview yesterday morning before they sent us back to Convergys in the afternoon for the post-training evaluation.

And so I went straight to Convergys after the training, the "Friday the 13th" superstition did not stop me in going for the final interview. My interview went very smoothly and I did pass.:) I was then endorsed to take the computer based exam and later after that I had my job offer. I already signed my contract yesterday and I requested to be assigned in Alabang which is practically 10 minutes away from where I live. They endorsed me to an account which does customer service for a satellite tv company.;) My training starts this July 18 and I am so glad to be part of Convergys!



hmp. daya naman. sana mapaaga yung start ng training ko. geez.

may flu shots ba sa convergys?

[ako si..]

^^ i believe we have but just check with the clinic kung kelan available

[voltaire1224]

Ei, guys ask me lang kong convergys consider applicants with termination record in their resume?:confused::mecry:

[wrenz]

sureness... i'll check if we have the link already. :D by the way, do you know anything about the under the sea vistamar resort 06/28/08 event?


It's the Summer Outing of Cebu I2. :)

[HansMon]

kailan kaya magbukas ang San Lazaro branch?gusto ko dun mag work kasi walking distance lang yun from our house =)

Mid to late 2009.

[HansMon]

Ei, guys ask me lang kong convergys consider applicants with termination record in their resume?:confused::mecry:

Why were you terminated? You don't have to answer that in this thread but think twice about how you will answer that when interviewed because we WILL do a background check on you and if the reason you gave us is different from the reason we get on the BI, that automatically ends your chances of acceptance.

We would prefer an honest applicant so if you were terminated due to performance, admit it and say you will strive to do better. If you did not resign properly and thus, were "terminated" in the system of your previous company, be prepared to explain why you did so and again, admit to the error and say now you know better.

The people that get a 2nd chance are the people that admit to their mistakes and that kind of maturity can be spotted by the recruiter.

Now if you're a "hopper" and are just looking for a higher salary or a better company, the reality you have to accept is that eventually, your salary will not seem enough or the company may not be good enough for you and you will always find reasons to leave.

[metadreamerboy]

im planning on applying for a TSR post sa Commonwealth but my friend told me its Bellsouth...mahirap ba yung account na to? ala kasi ako alam sa netwotking/net connection troubleshooting....

[ako si..]

It's the Summer Outing of Cebu I2. :)

ah okei.. kala ko may another outing uli dito sa CVG 1 (he..he.. adik sa outing) thanks ha! *okay*

im planning on applying for a TSR post sa Commonwealth but my friend told me its Bellsouth...mahirap ba yung account na to? ala kasi ako alam sa netwotking/net connection troubleshooting....

ikaw lang ang makakapagsabi kung mahirap ang isang account or hindi. just like me, i worked for a bank (chinabank) for 5years, then i transferred to another callcenter and applied for a financial account (retail banking) and when i transferred here in CVG, im profiled for a tech account. kahit wala akong background sa networking and stuff, go lang, aaralin naman yan at ituturo during PST. now im doing good sa floor. so no regrets na nag-apply ako for something na wala akong background before :D

[gingerspike]

im planning on applying for a TSR post sa Commonwealth but my friend told me its Bellsouth...mahirap ba yung account na to? ala kasi ako alam sa netwotking/net connection troubleshooting....

Hewwuuuhh! Try mo pa rin mag-apply. I'm in my 3rd week of PST training and all I can say is, it's soooo much fun! :lol: We don't do anything at all, pero grabe nosebleed pa rin. :depressed: Actually, I'm not a techie person and I originally applied as a CSR in Commonwealth but fortunately, I passed the Technical exam so I signed my contract as a TSR. It's okay if you don't actually "know" everything because that's what training is for. Go for it or end up feeling sorry... :bop:

[-babieyteazer-]

chat nlang tau ***** im sooo sleepy na.... :sleeper:

[gingerspike]

chat nlang tau ***** im sooo sleepy na.... :sleeper:

teka, pagtapos ng assessment, hahaha! pasilip ng sagot... :naughty:

[-babieyteazer-]

ngek! pasilip ka jan! heheheh.. i want to go home already..

[gingerspike]

^ me also... Tara, clock out na tayo! ^_^ Nang-iistorbo na tayo ng thread... :D

[Aces_21]

Ei pals... is it true na pag naka 5 years ka sa convergys may parang 100k or 200k bonus ka??? and what's the catch? Pls answer coz im contemplating on kung lilipat bako hre or hindi. tnx

[HansMon]

After 5 years, you are 50% vested. This means that if you choose to leave Convergys after working here for 5 years, you are entitled to a half-month's salary for every year of service. The salary that will be used is the salary you are earning at the time you resign. If you stay for 10 years, you are entitled to a full month's sualary for every year of service.

Take note, you MUST work a full, continous 5 years.

Makes you think twice about hopping from one call center to another doesn't it?

[i am me]

hello poh...

pwede poh mgtanong??..

bakit madameng pmapasok sa mga call center?

[moonlightrain]

Thank God at least after waiting for 3 months, I already had a job!

With the least company I am expecting that I will be hired, surprisingly, I was now hired at Convergys...

I can't believe it... I was really elated and overwhelmed...

I just signed my contract awhile ago (June 17). My training starts on July 4 on its new site in UP Parkway...

By the way, is UP Parkway the one located in Philcoa? Is it beside HSBC and Manulife Building? I just want to have some clarifications.... ;)

I am just sooo happy to be part of Convergys family....*okay*:rotflmao:

After all the waiting, it was really all paid off...

Thank God...

[moonlightrain]

I am really happy that offficially I am now part of the best call center in the Philippines!

Being hired at CVG is never such an easy thing.... You have to go some rigorous process.... I take the long road but I am happy that at last I reached the final stop....

[metadreamerboy]

open ba ang hr to salary negotiations o fixed talaga salary sa mga agents?:)

[qreux]

Why were you terminated? You don't have to answer that in this thread but think twice about how you will answer that when interviewed because we WILL do a background check on you and if the reason you gave us is different from the reason we get on the BI, that automatically ends your chances of acceptance.

We would prefer an honest applicant so if you were terminated due to performance, admit it and say you will strive to do better. If you did not resign properly and thus, were "terminated" in the system of your previous company, be prepared to explain why you did so and again, admit to the error and say now you know better.

The people that get a 2nd chance are the people that admit to their mistakes and that kind of maturity can be spotted by the recruiter.

Now if you're a "hopper" and are just looking for a higher salary or a better company, the reality you have to accept is that eventually, your salary will not seem enough or the company may not be good enough for you and you will always find reasons to leave.

What if you already signed the contract and the BI results were bad?

[qreux]

Thank God at least after waiting for 3 months, I already had a job!

With the least company I am expecting that I will be hired, surprisingly, I was now hired at Convergys...

I can't believe it... I was really elated and overwhelmed...

I just signed my contract awhile ago (June 17). My training starts at July 4 on the new site in UP Parkway...

By the way, is UP Parkway the one located in Philcoa? Is it beside HSBC and Manulife Building? I just want to have some clarifications.... ;)

I am just sooo happy to be part of Convergys family....*okay*:rotflmao:

After all the waiting, it was really all paid off...

Thank God...

Geez. i signed my contract June 10 yet i'm gonna start my training at July 28! *sigh*

[HansMon]

What if you already signed the contract and the BI results were bad?

Were you honest about your past? Because if you were, then the recruitment and HR team may be more accepting of that. If you lied about it or did not disclose fully, then I will refer to the paragraph in your contract that states:

Your continued employment is contingent on the results of your background investigation.

This means that if it is discovered that you did not disclose certain details on your interview, Convergys has the legal right to rescind the contract.

[striderhiryu88]

hi peeps! na-hire ako for a part-time TSR post sa CVG Commonwealth, at nakaschedule ako for training sa July 7.

curious kasi ako kung may salary na ba ako nun pagdating ng 15th of July? kung wala, kailan ko kaya makukuha? please advise me para may idea lang ako kung kelan... thanks!

[epaloid06]

open ba ang hr to salary negotiations o fixed talaga salary sa mga agents?:)

salary's fixed but competitive. there are also a lot of added incentives and benefits so you might want to look into that. some people would just like to get a higher salary and are somewhat blinded by the fact that they're going to earn more, not really looking into the added perks and benefits, so when they learn that the company cannot give them what they want, nagreresign nalang sila.:)

[gingerspike]

hi peeps! na-hire ako for a part-time TSR post sa CVG Commonwealth, at nakaschedule ako for training sa July 7.

curious kasi ako kung may salary na ba ako nun pagdating ng 15th of July? kung wala, kailan ko kaya makukuha? please advise me para may idea lang ako kung kelan... thanks!

Nah, you will have your salary in the second cut off, which is July 30.
*okay*

[moonlightrain]

Ei guys I just want to ask does Convergys give signing bonus?

I just signed my contract yesterday. I was wondering if they'll give signing bonus like what other call centers do...

Thank you so much....

Convergyz baby...

[bohemian]

I think they did during the summer. Although AFAIK that was only for full-time TSR positions. :)

[rubylight]

Hi! ask ko lang po if hiring pa rin ba convergys commonwealth branch? and kung anu po open...

[ako si..]

I am really happy that offficially I am now part of the best call center in the Philippines!

Being hired at CVG is never such an easy thing.... You have to go some rigorous process.... I take the long road but I am happy that at last I reached the final stop....

congrats moonlightrain and welcome to the convergys family :bounce:

open ba ang hr to salary negotiations o fixed talaga salary sa mga agents?:)

im not from HR but i guess if you have extra skills that you can offer then maybe you can negotiate.

Ei guys I just want to ask does Convergys give signing bonus?

I just signed my contract yesterday. I was wondering if they'll give signing bonus like what other call centers do...

Thank you so much....

Convergyz baby...

if the account offers a signing bonus then you would know that as soon as recruitment let's you know that you're going to be given a job offer.

[ako si..]

@rubylight: continuous hiring naman po kaso im just not sure kung anu yun mga positions available dun. check mo na lang with recruitment *okay*

[dark_justice]

salary's fixed but competitive. there are also a lot of added incentives and benefits so you might want to look into that. some people would just like to get a higher salary and are somewhat blinded by the fact that they're going to earn more, not really looking into the added perks and benefits, so when they learn that the company cannot give them what they want, nagreresign nalang sila.:)

true, but when the salary is really low beyond expectations that would be a factor. salary is important, because the "added perks and benefits" wont really bring food to the table, would they? And when you said that "when they learn that the company cannot give them what they want, nagreresign nalang sila", that is precisely what negotiations are for..where talking here of pre-employment, not in the middle of some god d a mn forsaking career. capisch?

[^Cross^]

salary is important, because the "added perks and benefits" wont really bring food to the table, would they? capisch?

He might be referring to "added perks and benefits" as something that is monetary on top of the basic salary.

Examples of such are: X% night differential, overtime pay, meal allowances, rice allowances, transportation allowances, performance bonuses and / or commissions (for sales accounts).

And btw, it's Capisce. Capisce? *peace*

*okay*

[gurl_taray18]

^ night differential & overtime pay is not considered as a "benefit" 'cause all employees are entitled to get ND and/or OT pay, as per the labor law.

[HansMon]

For the purposes of internal equity, the salaries and benefits we offer are what they are. These are not open to negotiation.

The benefits such as meal and transportation allowance are non taxable and are in point of fact, added income. So is the overtime and the night differential as is the rice allowance. All these go back into your payroll. All these can be used to "bring food on the table".

[Chuck Norris]

I'm curious about the supposed 'forced OT' that Convergy's is known for - are all agents pretty much required to render OT? How does this work exactly? Is this account dependent? Isn't OT up to the employee?

Also, assuming this is true, why is this? Isn't it cheaper to hire more agents and pay them regular pay rather than pay the OT rate?

I'm interested in applying with Convergy's (Ayala), as I live less than 10 minutes away - but my own time is very important to me, and I'm only looking for the standard 40 hour work week if at all possible.

Thanks.

[bohemian]

For everyone's information, the name of our company is Convergys, not Convergy's. There is no one named Convergy who owns the company so there is no need for the possessive suffix. Thanks.

[ako si..]

@chuck: as far as i know walang forced OT sa cvg, well i can only speak for our account. we have open OTs and we try to have an average OT hours per agent but it's never forced, in fact may mga perks for rendering OT para maencourage din naman kami kasi nga they cannot force us.

[tonzkie02]

employee ako ng cvg under training then naka hold ang salary ko after i pass cct kasi natransfer ako ng account sa pst then napa absent ako 1 time ncns tapos they pull me out sa training then iterterminate yung contract ko ,bakit ko kailangan bayaran yung bond kong terminated ako??ang dating parang ayaw lang bayaran yung sweldo ko na hold for 1month wala kong hiring walang due process kahit nag pa sa ako ng explanation letter....if you gonna terminate my contract thats ok.... gusto ko lang makuha yung sweldo ko naka hold pinagtrabahuhan ko na yun for 1month........

[gurl_taray18]

^ unfair...yah you already worked the whole month so you should get the salary.besides, it's not your fault that you were transferred to another account (i am assuming that it is not ur fault.hehe). and why terminate after 1ncns??? i ddnt know they were that strict in training...if i remember it right, you only get terminated if you have 2-3 consecutive ncns....and yes, if they terminate your contract then you dont need to pay the bond.

[sibilly316i]

employee ako ng cvg under training then naka hold ang salary ko after i pass cct kasi natransfer ako ng account sa pst then napa absent ako 1 time ncns tapos they pull me out sa training then iterterminate yung contract ko ,bakit ko kailangan bayaran yung bond kong terminated ako??ang dating parang ayaw lang bayaran yung sweldo ko na hold for 1month wala kong hiring walang due process kahit nag pa sa ako ng explanation letter....if you gonna terminate my contract thats ok.... gusto ko lang makuha yung sweldo ko naka hold pinagtrabahuhan ko na yun for 1month........

Just a question.....after you passed CCT were there any assessments or exams that you did not pass? what was the reason why you had to be transferred to a different program?

[qreux]

employee ako ng cvg under training then naka hold ang salary ko after i pass cct kasi natransfer ako ng account sa pst then napa absent ako 1 time ncns tapos they pull me out sa training then iterterminate yung contract ko ,bakit ko kailangan bayaran yung bond kong terminated ako??ang dating parang ayaw lang bayaran yung sweldo ko na hold for 1month wala kong hiring walang due process kahit nag pa sa ako ng explanation letter....if you gonna terminate my contract thats ok.... gusto ko lang makuha yung sweldo ko naka hold pinagtrabahuhan ko na yun for 1month........

bakit kaya nila hinold yung sahod mo?

off topic: pag ba nakapirma na ng contract and hindi pa nagsstart ang training, pwede bang umayaw na? hehe. just curious.

[moonlightrain]

I wanna ask if Convergys is strict with the result of medical examination?

Panu if ever bumagsak ka sa medical exam. Will they terminate your contract? or you'll just have to re-do the medical exam...

I don't have problems because I don't smoke, drink liquors, neither do drugs but what's bothering me is my eye vision. I'm near-sighted kc and medyo mataas grado ko (280). Makaka-affect kaya yun...

I also had some skin problems kc because I used to be an obese when I was still a child so I developed some severe stretch marks all over body. WIll it affect kaya my status?

Good thing is I already signed my contract with CVG, but they still have the authority to terminate my contract anytime they want...

I hope they will see nothing wrong with the result of my medical exam.

I hope everything will be ok and turn out right....

[ako si..]

off topic: pag ba nakapirma na ng contract and hindi pa nagsstart ang training, pwede bang umayaw na? hehe. just curious.
di na pwede, kasi you signed already. breach of contract kung di ka tutuloy

I wanna ask if Convergys is strict with the result of medical examination?

Panu if ever bumagsak ka sa medical exam. Will they terminate your contract? or you'll just have to re-do the medical exam...

I don't have problems because I don't smoke, drink liquors, neither do drugs but what's bothering me is my eye vision. I'm near-sighted kc and medyo mataas grado ko (280). Makaka-affect kaya yun...

I also had some skin problems kc because I used to be an obese when I was still a child so I developed some severe stretch marks all over body. WIll it affect kaya my status?

Good thing is I already signed my contract with CVG, but they still have the authority to terminate my contract anytime they want...

I hope they will see nothing wrong with the result of my medical exam.

I hope everything will be ok and turn out right....

they are strict yes, but kung di naman ganun kagrave yun sakit mo they won't terminate you. if you're physicall fit to go to work bibigyan ka naman ng pass for that. but kelangan iretake mo yun med exam kung san ka di pumasa. just like me, i was already in training, then pinatawag ako sa clinic, sabi nun nurse yun result sa blood test ko nakita na mataas sugar ko so im suspected to be diabetic, so they just want to make sure kaya i have to go to a specialist and have the test again and i need to submit the result to them. so ngayon, nasa cvg pa naman ako and still working.

kasi stressful and trabaho natin so they just want us to be fit. mahirap yun pinipilit ang katawan magtrabaho dahil tayo rin mahihirapan, laging absent sa work wala rin sweldo.

[tonzkie02]

i pass the cct kaso nalaboan ako kasi nung nag apply ako umander go ako sa versant test then i pass kaya ako nilagay sa aacount then pinag under go ako ulit and thats the time na di ko na abot yung goal so transfer ng account ang solution nila base sa contract u need to pass cct and pst wlang versant dun....... then ok na ncns ako 1 time i need due process or hiring regarding sa case ko even....before termination.... ok terminated kung terminated na lang di pa rin nila binibigay yung termination paper ko nakailang balik na ko sa hr....and bakit ko kailangan magbayad ng bond im just asking for my salary lang naman eh lalabas nito ako pa ang may utang sa kanila??? ...labo diba........

[tonzkie02]

hinold nila kasi tratransfer daw ako ng account..

[gingerspike]

^ I'm not sure tonzkie02 pero may ka-workmate din ako and he was transferred to our account. Nagkasakit kasi siya and he was transferred to our account after 2 weeks time. Yung salary niya, di pa niya nakukuha pero malapit na raw and it's 3 cut-offs daw (ka-ching!):bop:. So I guess hino-hold talaga nila yung salary if you're going to be transferred. Pero yung ncns mong once lang, I don't think it's a valid reason to terminate you.

[tonzkie02]

actualy yun yung hinihingi ko sa hr dept. nila to reschedule ako sa training kasi pang 2weeks ko na sa pst then ground daw yung ncns sa termination and last na punta ko sa hr naka print na yung termination paper ko di nila binigay sakin ....... then nagtanong ako about my pending salary di ko na daw makukuha kasi sa bond lalabas magkakautang pa ako di nila alam kong anong itatag sa status ko job abondonment daw .... eh after kong mag absent nagpakita ako sa hr then hiningan nila ako ng written explanation sa ncns ko di ba dapat may due process ako or hiring?....

[orionspear]

BS-DSL ka no? may versant-versant pa kasing nalalaman after CCT.. hehe..

anyway, sa mga taga-AT&T, ang cute ng pagiging animated ni TL Chak.. pati, his 'dating' is not a Top40 hit na agad-agad mong makikita.. kumbaga, kailangan ng 'repeated listenings' bago mo ma-appreciate.. hehe

katakot ang first calls namin kagabi! tips naman jan! T___T

[jonathan_evan]

gud luck na lang sa mga bagong hire dahil ako nagresign ako dyan dahil laging may discrepancy sa sahod. yes, bellsouth at&t account ko dyan sa pbcom to be exact. closing shift kami, 3am to 12noon. tapos nung sumasahod kami, laging may deduction na 2500 dahil daw sa vgh(voluntary go home) ganung di naman kami umuuwi at 8hrs kami dun na nagwowork. eto pa, ang tl namin eh natanngal na yata ngayong wee lang.

[arvinmbautista]

ako rin nagresign ako last june 1 because of legal matters pero xempre dahil din sa salary. magkabatch yata tayo jonathan eh. kasi may kaltas din akong 2500 dahil daw sa vgh ganon closing shift ako. laging ganun ang nangyayari. at mukhang kilala ko ang tl na sinasabi mo na natanggal. may fgd yata mamya mga officemates ko about dyan

[liamtoh]

Question po.. ang pre employment medical check up po ba ng Convergys as in literal na nakahubad? hindi kse ako sanay ng ganun eh para mapag handaan ko na in case ma hire nila ako.. and kasama na ba sa pre employment yung DENTAL check up?

[bohemian]

Question po.. ang pre employment medical check up po ba ng Convergys as in literal na nakahubad? hindi kse ako sanay ng ganun eh para mapag handaan ko na in case ma hire nila ako.. and kasama na ba sa pre employment yung DENTAL check up?

Nah. bum lang. ikaw pa hahawak sa sarili mo para no harassment ****. hehe.

[liamtoh]

Nah. bum lang. ikaw pa hahawak sa sarili mo para no harassment ****. hehe.

huh? sorry medyo slow lang.. heheh

[ako si..]

^^ what he meant was yun buttocks lang ang titignan.. and nde nila hahawakan yun para walang case of harassment

@ tonkzie (? tama ba spelling?) as far as i know, NCNS is a terminable offense especially for trainees but please check your handbook, wala kasi akong hawak ngayon eh.

[sugar_rush]

gud luck na lang sa mga bagong hire dahil ako nagresign ako dyan dahil laging may discrepancy sa sahod. yes, bellsouth at&t account ko dyan sa pbcom to be exact. closing shift kami, 3am to 12noon. tapos nung sumasahod kami, laging may deduction na 2500 dahil daw sa vgh(voluntary go home) ganung di naman kami umuuwi at 8hrs kami dun na nagwowork. eto pa, ang tl namin eh natanngal na yata ngayong wee lang.

Ma retro naman yun e. So you'll be paid back sa next paydates.
Pag may discrepancy sa actual pay ma ta-track naman yan ng hr/payroll. So file na agad ng dispute form ;)

[dark_justice]

He might be referring to "added perks and benefits" as something that is monetary on top of the basic salary.

Examples of such are: X% night differential, overtime pay, meal allowances, rice allowances, transportation allowances, performance bonuses and / or commissions (for sales accounts).

And btw, it's Capisce. Capisce? *peace*

*okay*

Ok i stand corrected on that. But still, you guys are not getting my question. I am NOT asking about the added perks and benefits. I am asking about the basic salary. Okay????

[JayR28]

meron paden ba backpay at clearance kahit term na for whatever reasons pa? just wondering ^_^

[ENCORE]

Magkano salary na offer sa convergys pag tech support?
With experience po fo 3 years na sa call center

[gurl_taray18]

^^ what he meant was yun buttocks lang ang titignan.. and nde nila hahawakan yun para walang case of harassment

@ tonkzie (? tama ba spelling?) as far as i know, NCNS is a terminable offense especially for trainees but please check your handbook, wala kasi akong hawak ngayon eh.

even if NCNS is a terminable offense (let's just assume that it is), it is still unfair that cvg ask him to pay the bond and put the agent's status as "job abandonment"...it's clear in tonzkie's post that he reported to hr & gave an explanation, so why the hell are they going to put in "job abandonment"??? tsktsk, buti na lang **** i resigned na from cvg.

[gurl_taray18]

gud luck na lang sa mga bagong hire dahil ako nagresign ako dyan dahil laging may discrepancy sa sahod. yes, bellsouth at&t account ko dyan sa pbcom to be exact. closing shift kami, 3am to 12noon. tapos nung sumasahod kami, laging may deduction na 2500 dahil daw sa vgh(voluntary go home) ganung di naman kami umuuwi at 8hrs kami dun na nagwowork. eto pa, ang tl namin eh natanngal na yata ngayong wee lang.

hmmm...sino yang tl na yan ha? paki-pm nga saken!:lol:

honestly, i'd say na it's good na rin that you resigned. i have information kase na mag-pst daw lahat ng bellsouth at&t peeps cause magiging at&t uverse na raw *** acct tas andaming LOBs...so ang magulong bellsouth e lalo pang gugulo.:lol:

[orionspear]

ah, dahil ba sa uverse yun? lam kasi namin, dahil sa voip..

anyway, saya ma-stranded sa office dahil sa bagyo.. sana nga di nalang muna ako umuwi..

[Happy_U.S.RN]

Hello everyone. I had my final interview at CVG Commonwealth last Friday. I am so happy that I passed. :)

May I ask for advice? The interviewer gave me two choices. A full time technical account or a non-technical account. I do not have a choice yet. Can you please give me some background information about the two to help me make my final choice? I can adapt to any of the two so it's really hard to choose. I have to make a decision asap, I have all the required documents, I just need to submit them and make my final choice.

Any advice would be greatly appreciated. Thank you very much. God bless us all. :)

[ragnarokx001]

SOBRANG STRICT SACONVERGYS, if you call in sick, you have to call the SLC Desk/Reception , then call your supervisor, AND CALL your MANAGER to get an approval code , so that you wont be tagged as NCNS (Nocall,No Show)


SODAPAT MARAMI KANG LOAD! dahil di mo pwede itext lang yung TL at OM mo!

[ragnarokx001]

BAWAL FLIP-FLOPS SACONVERGYS

bawal shorts or jogging pants KAHIT NA DRESSDOWN OR HOLIDAYS,

KAHIT BUMABAGYO OR baha na

[epaloid06]

BAWAL FLIP-FLOPS SACONVERGYS

bawal shorts or jogging pants KAHIT NA DRESSDOWN OR HOLIDAYS,

KAHIT BUMABAGYO OR baha na

at san ka ba pupunta? sa palengke?

[p_m_s]

HI visit nyo po ito.., www.pinoytech.forum0.net, if you have time to spare please register at mag share..salamat

[qreux]

at san ka ba pupunta? sa palengke?

Haha! Natawa ako dito, pramis! haha.

Pero as in flip-flops di pwede? Kung shorts sana ang ibawal maiintindihan ko pa. Pero nung nagpunta ako sa cvg1 may nakita akong naka flip-flops. HR YATA yun, kasi siya yung nagbibigay ng tech exams. saturday yun eh, baka dressdown.

And nung nagpunta naman ako sa cvg cmw to sign my contract, may nakita naman akong babae (agent YATA siya) na nakashorts and naka-sleeveless and naka-tsinelas. Mukha na siyang nanay, medyo may pagkachubby. Grabe napatingin **** ako dun! I know empleyado sya kasi meron siyang id.

[qreux]

BAWAL FLIP-FLOPS SACONVERGYS

bawal shorts or jogging pants KAHIT NA DRESSDOWN OR HOLIDAYS,

KAHIT BUMABAGYO OR baha na

bakit yung nagbibigay ng orientation sa mga applicants sa cvg1 nakita ko nakajogging pants? friday yun.

[arvinmbautista]

yan din ang nabalitaan ko na uverse na at di na bellsouth. anyway regarding sa tl, tl ko un! resigned ako for legal matters and at the same time discrepancy, although maibabalik sa payday, next payday kinukuha nila uli *** discrepancy. wahahahaha. ang gulo. sa dresscode naman, formal formalan talaga sa convergys unlike other call centers, kaso formal formalan din ang salary. hehehehe. kaya gud luck sa new hire, at sa mga tenure, gud luck sa training ng uverse :lol::lol::lol::lol::lol:

[ako si..]

anyway, saya ma-stranded sa office dahil sa bagyo.. sana nga di nalang muna ako umuwi..

nastranded ka rin ba? ha..ha.. kami rin sabay libre ang food sa pantry.. pwede na! :bungi:

Hello everyone. I had my final interview at CVG Commonwealth last Friday. I am so happy that I passed. :)

May I ask for advice? The interviewer gave me two choices. A full time technical account or a non-technical account. I do not have a choice yet. Can you please give me some background information about the two to help me make my final choice? I can adapt to any of the two so it's really hard to choose. I have to make a decision asap, I have all the required documents, I just need to submit them and make my final choice.

Any advice would be greatly appreciated. Thank you very much. God bless us all. :)

if you can adapt naman to any of the two, magtech account ka na.. may premium pay ka pa.

SOBRANG STRICT SACONVERGYS, if you call in sick, you have to call the SLC Desk/Reception , then call your supervisor, AND CALL your MANAGER to get an approval code , so that you wont be tagged as NCNS (Nocall,No Show)

SODAPAT MARAMI KANG LOAD! dahil di mo pwede itext lang yung TL at OM mo!

kung pala absent ka eh mauubos talaga ang load mo sa kakatawag pero kung paminsan lang siguro naman ayus lang yun kapalit ng makakapagpahinga ka dahil may sakit ka.

BAWAL FLIP-FLOPS SACONVERGYS
bawal shorts or jogging pants KAHIT NA DRESSDOWN OR HOLIDAYS,
KAHIT BUMABAGYO OR baha na

bawal talaga flipflops kasi sa opisina ang punta mo at nde palengke/bahay/beach, shorts pwede naman, as long as it's a walking shorts and not short shorts, again sa opis ang punta mo
jogging pants? hmm.. di ko alam kasi ang alam ko pwede yan eh

kung bumabagyo.. magdala ka ng tsinelas pero magdala ka rin ng spare shoes may locker naman para mapaglagyan ng tsinelas once magpalit ka di ba?

[gurl_taray18]

yan din ang nabalitaan ko na uverse na at di na bellsouth. anyway regarding sa tl, tl ko un! resigned ako for legal matters and at the same time discrepancy, although maibabalik sa payday, next payday kinukuha nila uli *** discrepancy. wahahahaha. ang gulo. sa dresscode naman, formal formalan talaga sa convergys unlike other call centers, kaso formal formalan din ang salary. hehehehe. kaya gud luck sa new hire, at sa mga tenure, gud luck sa training ng uverse :lol::lol::lol::lol::lol:

alam ko na kung sino yung TL!:lol:

[JayR28]

meron paden ba backpay at clearance kahit na term na for whatever reasons pa? just wondering ^_^

[magnabash]

Meron po bang email support representative sa Convergys?



Meron po bang website ang Convergys Philippines?



:confused:

[motoGP adik]

hi there.. I've been with Convergys for a year now, and yes,, we have an email support account. We are handling US domestic shipments for FedEx.. un nga ***, *** opening, coz relatively, its a small account. Pero, meron bgong open n account plang s enterprise, Wal-mart,, email support din un.. try mu ndin and see if they are hiring. You can drop by s convergys makati, along ayala to.. or, if it is more convenient, dito s robinsons equitable tower- ortigas.. :)

[tonzkie02]

Whooo... natangap ko na yung termination paper mali ang nakalagay dun 2 absent na ncns eh isa lang absent ko ha senend lang sakin by mail... and i need to pay the bond daw(KAPAL) Bayaran nyo muna ako sa pinasok ko!!..... 1 1/2 months yung utang nyo sakin!!!::grrr: i think i need legal action ......ako pa may utang potek!! :grrr:....

[zaza19]

After 5 years, you are 50% vested. This means that if you choose to leave Convergys after working here for 5 years, you are entitled to a half-month's salary for every year of service. The salary that will be used is the salary you are earning at the time you resign. If you stay for 10 years, you are entitled to a full month's sualary for every year of service.

Take note, you MUST work a full, continous 5 years.

Makes you think twice about hopping from one call center to another doesn't it?
but is it true that once an agent decides to resign after 5 years, are subject to sign a non-compete contract for 2 years? meaning, they can't apply to another call center after leaving cvg?

[ako si..]

i think kahit naman nde pa 5years eh.. as long as you resign/retire may 2years na NCC

[magnabash]

Meron po bang email support representative sa Convergys?



Meron po bang website ang Convergys Philippines?



:confused:

hi there.. I've been with Convergys for a year now, and yes,, we have an email support account. We are handling US domestic shipments for FedEx.. un nga ***, *** opening, coz relatively, its a small account. Pero, meron bgong open n account plang s enterprise, Wal-mart,, email support din un.. try mu ndin and see if they are hiring. You can drop by s convergys makati, along ayala to.. or, if it is more convenient, dito s robinsons equitable tower- ortigas.. :)



May website po ba ang Convergys Philippines?



:confused:

[ako si..]

^ i think wala kasi before i started working here i was also trying to check there website for vacancies but it's just their global website that can be searched.

[gurl_taray18]

i think kahit naman nde pa 5years eh.. as long as you resign/retire may 2years na NCC

huh? what do you mean? ang alam ko wala namang NCC.my ex-ofcmate who worked in cvg for more than 3yrs transferred to 24/7 within a month after she resigned, and now she's in tp.

[ako si..]

^^ im not sure about that kaya nga may word na think eh

[moonlightrain]

Ei ako si i'm back..

I just want to ask, after finishing my medical examination, do I have to go back to COnvergys again and report that I'm already done with the medical examination? DO I have to give them my personal/employee's copy of my physical examination?

I'm just wonderin' why other people still resign. I know all companies have flaws and imperfections. Why do they stil have to leave? Maybe sooner or later I will know the answers to my question..

Well all I can say is I'm happy to be part of CVG family...:rotflmao:

[magnabash]

i think kahit naman nde pa 5years eh.. as long as you resign/retire may 2years na NCC

^ i think wala kasi before i started working here i was also trying to check there website for vacancies but it's just their global website that can be searched.



What I would like to know.



What does NCC mean?


:confused:

[zaza19]

What I would like to know.



What does NCC mean?


:confused:
Non-Compete Contract/Clause - meaning di ka pwede magwork sa list ng call centers na competitor ng CVG

[vainlass]

*** referral payout ng bf ko, d pa bnbigay! regular na *** 3 nmen nirefer, *** pa din. Paging recruitment of cvg!!

[g0th_princess]

Non-Compete Contract/Clause - meaning di ka pwede magwork sa list ng call centers na competitor ng CVG

wow.. meron pala neto? balita ko mga dating oms ng cvg kasi ang may hawak ng mga biggest accounts ***** sa 24/7.. take note.. eto *** mga oms na umalis dahil di sila masaya sa management.. and actually, if i have to switch companies, id probably go there cuz the pay out is big--un nga lang, walang qpb, walang appraisals.. at least thats what ive heard..

[striderhiryu88]

hi peeps! na-hire ako for a part-time TSR post sa CVG Commonwealth, at nakaschedule ako for training sa July 7.

i received a call from cvg commonwealth hours ago, saying that i have to take a "pen-and-paper exam" until Friday, June 27. i asked them if it will affect my employment, and i was told that if i fail, my training date will be moved (later date yata), otherwise it will commence on July 7.

what is this "pen-and-paper exam"? is this necessary? can the Company move my training date even though i already signed a contract stating that it will start on July 7 (assuming there are no problems generally in the training schedules)?

please advise me. i really appreciate it. thanks very much!

[ichabaud08]

hi peeps! na-hire ako for a part-time TSR post sa CVG Commonwealth, at nakaschedule ako for training sa July 7.

i received a call from cvg commonwealth hours ago, saying that i have to take a "pen-and-paper exam" until Friday, June 27. i asked them if it will affect my employment, and i was told that if i fail, my training date will be moved (later date yata), otherwise it will commence on July 7.

what is this "pen-and-paper exam"? is this necessary? can the Company move my training date even though i already signed a contract stating that it will start on July 7 (assuming there are no problems generally in the training schedules)?

please advise me. i really appreciate it. thanks very much!


i think so... they may move it because i too have received a call from them yesterday afternoon. my original training date was set towards the end of july. they told me if ever i pass the pen & paper exam, my training may start as early as july 7 but if i don't i'll start on the agreed date. i'll be going in their office today to take the test. hopefully i'll pass. btw when do you plan to take the exam?

[liamtoh]

Ei ako si i'm back..

I just want to ask, after finishing my medical examination, do I have to go back to COnvergys again and report that I'm already done with the medical examination? DO I have to give them my personal/employee's copy of my physical examination?

I'm just wonderin' why other people still resign. I know all companies have flaws and imperfections. Why do they stil have to leave? Maybe sooner or later I will know the answers to my question..

Well all I can say is I'm happy to be part of CVG family...:rotflmao:

moonlightrain:: sabi mo tapos kana medical examination ANUNG COVERED NG MEDICAL, ANU ANU CHECK NILA? tsaka saan yun? manggagaling pa kase ako laguna.

[mybenj]

just droppin by =) from tower one here.

[qreux]

i think so... they may move it because i too have received a call from them yesterday afternoon. my original training date was set towards the end of july. they told me if ever i pass the pen & paper exam, my training may start as early as july 7 but if i don't i'll start on the agreed date. i'll be going in their office today to take the test. hopefully i'll pass. btw when do you plan to take the exam?

Sana tawagan din nila ako for that exam. i want to get started with my training asap! Ü

[ako si..]

Ei ako si i'm back..

I just want to ask, after finishing my medical examination, do I have to go back to COnvergys again and report that I'm already done with the medical examination? DO I have to give them my personal/employee's copy of my physical examination?

I'm just wonderin' why other people still resign. I know all companies have flaws and imperfections. Why do they stil have to leave? Maybe sooner or later I will know the answers to my question..

Well all I can say is I'm happy to be part of CVG family...:rotflmao:

yup you have to submit the other half of the form and kung complete na rin yun ibang requirements might as well submit those

What I would like to know.
What does NCC mean?
:confused:
Non-Compete Contract/Clause - meaning di ka pwede magwork sa list ng call centers na competitor ng CVG

yan na po yun sagot *okay*

wow.. meron pala neto? balita ko mga dating oms ng cvg kasi ang may hawak ng mga biggest accounts ***** sa 24/7.. take note.. eto *** mga oms na umalis dahil di sila masaya sa management.. and actually, if i have to switch companies, id probably go there cuz the pay out is big--un nga lang, walang qpb, walang appraisals.. at least thats what ive heard..

yeah we are aware of that kasi yun iba eh nasa account naman namin. well as far as my lurking is concerned, before happy sila and that's good but now, politics is taking over and career growth is in question, 2 or 3 lang ang accounts ng kabila so mahirap maglateral transfer unlike w/ cvg na marami ka pwede puntahan.


just droppin by =) from tower one here.

hi there :wave: from CVG1 here

[g0th_princess]

wow.. tsr accounts in training for cvg cmw.. cool!! more seatshort.. more vgh for us.. heheh.. :rotfl:

[keriole28]

bt karamihan sa mga tga cvg ,,mga mgaganda??hmmm....hehehee....*** *** compliment *** nmn......

[bohemian]

just droppin by =) from tower one here.

kapitbahay! tower two here! :)

[spanishpinoy]

guys magkano ba ang basics sa convergys? may matrix din ba sila kung may experience ka

[ako si..]

^^ yup they do have bracket/s or matrix as you call it. as far as i know they start at 14k w/o experience.

[magnabash]

Magkano naman po yung basic salary, without experience, for email support representative?



:confused:

[elaine_1119]

just droppin' by..

i'm from tower2, cvg-enterprise..

[motoGP adik]

Whooo... natangap ko na yung termination paper mali ang nakalagay dun 2 absent na ncns eh isa lang absent ko ha senend lang sakin by mail... and i need to pay the bond daw(KAPAL) Bayaran nyo muna ako sa pinasok ko!!..... 1 1/2 months yung utang nyo sakin!!!::grrr: i think i need legal action ......ako pa may utang potek!! :grrr:....

hi there... i can't understand where ur coming from.. i hate to say this, but did you do some critical thinking on what you've done? nag-sign k nlng b ng kontrata without reading it? because it was clearly stated there **** n bwal mgabsent especially during the training,, cct or pst man yan.. very strict *** dun, xe ndi uulitin ang topic for your benefit alone,. once you've missed it, you've missed it.. becoz of ur absence, kea ur asked to pay the bond, even if you've already rendered a month and a half to work.. ang explanation ata dun kea may bond xe they've exposed the company procedures, and they've paid na your trainer, the place, the materials, and all the other arrangements, prior to the training session.

[moonlightrain]

Ei guys I'm starting my training this July 4 at Insular Life (Paseo De Roxas). Can someone please help me with the directions. I'm not really familiar to that destination places.

From Commonwealth, what should I ride? Where should I take off? Thanks...

[moonlightrain]

My account is a cable company. Any advice and feedbacks on this account? IS it hard to handle? Thanks.

Right now, I'm actually enjoyin it. Hope to stay here for a long long time at CVG...

[qreux]

Ei guys I'm starting my training this July 4 at Insular Life (Paseo De Roxas). Can someone please help me with the directions. I'm not really familiar to that destination places.

From Commonwealth, what should I ride? Where should I take off? Thanks...

I think you can take a bus going to AYALA-Leveriza and stop by RCBC PLaza. from there kita na ang cvg, tumawid ka na lang. Yun ang alam ko. :D

[magnabash]

Magkano naman po yung basic salary, without experience, for email support representative?



:confused:



Sana, may sumagot sa tanong ko.



*peace* :bop: *okay*

[ako si..]

Ei guys I'm starting my training this July 4 at Insular Life (Paseo De Roxas). Can someone please help me with the directions. I'm not really familiar to that destination places.

From Commonwealth, what should I ride? Where should I take off? Thanks...

you can check kung may FX services dyan but you can take the bus LRT-AYALA-LEVERIZA and you can go down infront of RCBC Tower

My account is a cable company. Any advice and feedbacks on this account? IS it hard to handle? Thanks.
Right now, I'm actually enjoyin it. Hope to stay here for a long long time at CVG...

cable company ka? like D**? sa CMW ka naka assign di ba?

Sana, may sumagot sa tanong ko.
*peace* :bop: *okay*

pasensya na pero im not familiar

[bohemian]

just droppin' by..

i'm from tower2, cvg-enterprise..

Me too! What account?

@moonlightrain are you part-time?

[moonlightrain]

Ei.. thanks at least I'm now more aware how to go to Insular Life..

Bohemian, I'm a full-time agent just startin my training this july 4 in Makati.

Yeah Ako si..., I'm from Commonwealth but I will be placed in CVG"s new site in UP Parkway (Philcoa).

My account is Satellite DISH (cable account). I was already given some reading materials to review and for me to be aware with the flow of the company.

THANKS ALOT AKO SI...

[ichabaud08]

Sana tawagan din nila ako for that exam. i want to get started with my training asap! Ü

did they call you already? I'm done with the exam. i took it last thursday & luckily i passed. now i will start my training this july 7. i really can't wait for that day but i'm kinda nervous. i hope things will turn out great. anyways, ciao.

[c2cool]

I think you can take a bus going to AYALA-Leveriza and stop by RCBC PLaza. from there kita na ang cvg, tumawid ka na lang. Yun ang alam ko. :D

umm... {fillers ito.. hehehe} insular building is actually located at the corner of paseo de roxas and ayala ave... the one across rcbc is actually CVG1... all trainings, especially CCT is in Insular... If you will be coming from the MRT station or somewhere in that direction, pag nakita mo yung monument ni ninoy aquino at may jollibee and starbucks sa tabi, dun ka bumaba... its on the right side... hope i was able to help... and WELCOME TO CONVERGYS!!!

[gurl_taray18]

I think you can take a bus going to AYALA-Leveriza and stop by RCBC PLaza. from there kita na ang cvg, tumawid ka na lang. Yun ang alam ko. :D

bakit sa RCBC plaza nyo pinapababa? e di ang layo pa nun.:bop: yung bus going to ayala/lrt/leveriza, after ng paseo de roxas baba ka dun sa unloading station.nasa right side sya, landmarks there are RS building, i-bank,7-11...sasabihin din naman ng bus conductor na dun na yung babaan, either "herrera/rufino/paseo" yung sasabihin nya then make sure na bumaba ka na kse bawal ang unloading sa may lkg/smart tower.

[moonlightrain]

yah... I already know how to go there in insular life. Basta after siya sa makati stock exchange..

Grabe ang layo pala nang lalakarin pag pauwi. Andaming connections pero ansaya... Mall trippin! Going to Greenbelt, Landmark, then to Glorietta....

I'm gettin excited... Sinamahan ko ng ate ko kanina kung panu pumunta sa insular life. At least now I'm more aware with the place...

[magnabash]

In general, saan po mas maganda mag-work, sa Ortigas area, or sa Makati area?



:confused:

[qreux]

bakit sa RCBC plaza nyo pinapababa? e di ang layo pa nun.:bop: yung bus going to ayala/lrt/leveriza, after ng paseo de roxas baba ka dun sa unloading station.nasa right side sya, landmarks there are RS building, i-bank,7-11...sasabihin din naman ng bus conductor na dun na yung babaan, either "herrera/rufino/paseo" yung sasabihin nya then make sure na bumaba ka na kse bawal ang unloading sa may lkg/smart tower.

Kaya nga diba sabi ko "I think..." AND "Yun ang alam ko." Eto oh:

I think you can take a bus going to AYALA-Leveriza and stop by RCBC PLaza. from there kita na ang cvg, tumawid ka na lang. Yun ang alam ko. :D

Okay? Cheers. :)

[call_releaser#9]

HI okay po ba **?

[bourbon]

In general, saan po mas maganda mag-work, sa Ortigas area, or sa Makati area?



:confused:



Para sa kin... mas okay ang Ortigas... hindi stressful. Not like in Makati ang daming Great Pretenders, hehehe :bashful:

[ill.fated.guy]

ask ko lang kung anong mga tech account ang meron sa Convergys?

Pinapirma ako ng contract sa Etel last Month pero up to now hindi pa rin nagStart ang training which is supposedly last June9.

Pwede ba malaman ang employee's benefits (specially yung sa financial side) dyan sa convergys so that maiCompare ko rin sa etel?

lastly, sa mga dating taga-Etel na nasa CVG na ngayun, ano masasabi nyo? maraming salamat...

[ako si..]

ah sa insular ba yun direction? sorry naman kaya pala may nagreact na may matching :bop: pa eh noh.. :lol:

kung insular, you can ask the driver na ibaba ka sa bus na sa may paglagpas lang nun citibank na branch. di kasi ako madalas bumaba dun kasi di ko kabisado. basta pagsumigaw si manong konduktor ng paseo! paseo! yun na yun

@ill.fated.guy > we have dsl and cable internet yan yun alam kong tech account, im not sure kung may iba pa.

magandang hapon :wave:

[ill.fated.guy]

@ako_si...

Thanks for the info! How 'bout dun sa benefits?
Nga pala, would you know kung gano katagal hiring process
and yung start ng training after magSign ng contract? Thanks!

[ako si..]

@ill.fated.guy: hiring process would be just for one day.. as long as you started out early. kung di naman at least within 2days dapat tapos na

start ng training it depends on what account you're going to be assigned. my batching kasi yan so they will tell you when

some of the benefits would be the quarterly allowances, incentives (account based), retirement, educational assistance (if you want to study again) for the rest you can just ask HR *okay*

********************************
may question nga pala ako for our friendly HR people.. di ba we have a new law na ot pay, holiday pay, night diff and hazard pay are no longer taxable.. do we have any update as to when this will be implemented?

correct if im wrong, my understanding of the newly signed law is that if you are a minimum wage earner then you are tax exempt but everybody is qualified for the non taxable OT, holiday pay, night diff and hazard pay. did i understood it correctly?

thanks *okay*

[ako si..]

thanks to godsent for this.. http://ciudadista.wordpress.com/2008/06/17/republic-act-9504-tax-exemptions-for-minimum-wage-earners-and-increased-tax-exemptions/

mali pala ang pagkaintindi ko.. :bungi:

[godsent]

here's a link to a very informative site i found a while ago:
http://ciudadista.wordpress.com/2008/06/17/republic-act-9504-tax-exemptions-for-minimum-wage-earners-and-increased-tax-exemptions/

it seems that only minimum wage earners are completely exempted on taxes imposed on OTs. but the non-minimum wage employees will also benefit due to increased tax exemptions. it says that from the old law the maximum tax exemption is only P20,000 per year, but now in the new law the maximum tax exemption per year is increased to P50,000. in effect, this should lower the withholding taxes imposed on our salaries which should roughly translate to around P400-P600 increase in net take home pay (per month) for an average earning call center agent.

the law was signed last June 17, 2008 and according to the rule, "it shall take effect fifteen (15) days following its publication in the Official Gazette or in at least two (2) newspapers of general circulation.” well, it was published on the same day the law was signed by the president (June 17, 2008) and should take effect starting tomorrow, July 2, 2008. As to how and when it will be reflected on Convergys' payroll is still a hanging question, i hope someone from HR could enlighten us.

[nickah_gurl]

hi i just signed in as partimer :) woopee.

i applied in cvg commonwealth, would it be possible for me to transfer to another site, say cvg in philcoa? thanks.

[magnabash]

I applied once at Convergys, if I don't mistaken, January of last year, for customer representative related position.



Is it possible to apply at Convergys for email support repsentantive?



:confused:

[ako si..]

hi i just signed in as partimer :) woopee.

i applied in cvg commonwealth, would it be possible for me to transfer to another site, say cvg in philcoa? thanks.

congrats *okay* if an account in the philcoa site will offer part time, i believe you can do a lateral transfer

I applied once at Convergys, if I don't mistaken, January of last year, for customer representative related position.
Is it possible to apply at Convergys for email support repsentantive?
:confused:

yeah, why not? bkit pala nde ka nagtuloy nun? di mo type yun acct?

[orionspear]

am very excited sa mangyayari sa BS-DSL.. ^__^

sino pala dito from AT&T? no team niyo? am from Team Karlo, eh..

[sugar_rush]

Orionspear :)

Hold it. hehehe.

[magnabash]

yeah, why not? bkit pala nde ka nagtuloy nun? di mo type yun acct?



Sablay ako sa aking English.



:bop: *okay*

[ako si..]

ah okei.. oh well since ang gusto mo naman is email support try mo ulit *okay*

[orionspear]

Orionspear :)

Hold it. hehehe.

am doing my best.. hehe.. kinda sucks nga lang kasi am not included sa first two batches.. T__T

here's a link to a very informative site i found a while ago:
http://ciudadista.wordpress.com/2008/06/17/republic-act-9504-tax-exemptions-for-minimum-wage-earners-and-increased-tax-exemptions/

it seems that only minimum wage earners are completely exempted on taxes imposed on OTs. but the non-minimum wage employees will also benefit due to increased tax exemptions. it says that from the old law the maximum tax exemption is only P20,000 per year, but now in the new law the maximum tax exemption per year is increased to P50,000. in effect, this should lower the withholding taxes imposed on our salaries which should roughly translate to around P400-P600 increase in net take home pay (per month) for an average earning call center agent.

the law was signed last June 17, 2008 and according to the rule, "it shall take effect fifteen (15) days following its publication in the Official Gazette or in at least two (2) newspapers of general circulation.” well, it was published on the same day the law was signed by the president (June 17, 2008) and should take effect starting tomorrow, July 2, 2008. As to how and when it will be reflected on Convergys' payroll is still a hanging question, i hope someone from HR could enlighten us.

well, we just had our meeting with HR & Payroll a week ago, and according to them, they will implement it as soon as they receive the guidelines from BIR.. not really an answer to your hanging question, though..

[magnabash]

ah okei.. oh well since ang gusto mo naman is email support try mo ulit *okay*



May requirements ba sa email support representative?



:confused:

[magnabash]

May requirements ba sa email support representative?



:confused:



Sana, may sumagot sa tanong ko.



*peace* :bop: *okay*

[g0th_princess]

hala.. oriospear.. shush.. madaming corporate spies dito.. :rotfl:

haha.. pareho tayong account.. cmw ako though..

[sugar_rush]

May requirements ba sa email support representative?



:confused:

magnabash, what do you mean requirements anyway? All applicants goes through the same process. na po-profile lang depending on your competency level kung para saan kang account.

[smiffer]

I just had my requirements passed a couple of days ago and was told to just wait for a call regarding the schedule of when my contract signing will be. I find this pretty odd but I'm glad to be considered so I'll wait then.

[itsonsms]

I applied in CVG Ortigas and the interviewer handed me a regret letter after the first interview palang saying that I had errors in enunciation and reasoning. :confused: Hello? Me? Baka siya. Honestly parang Wowowee lang yung style nung pag salita nung interviewer, parang mang mang lang mga kausap niya which I didn't mind at first but it got irritating after a while.

Yung mga kasabayan ko sa interview, no offense meant, pero can't speak or pronounce a word of English to save their lives. Tapos sabay sabay kami bingiyan ng regret letter.:rotflmao: Yung iba hindi ma take at nakipag tampuhan pa sa interviewer at nahiya naman ako sa kanila, ako nga na may sesame street bred accent hindi na nangahas.

Hindi ko talaga maintindihan bakit ganun nangyari. Dahil ba nursing ako or may toyo lang talaga yung nag interview kasi sa lahat ng inapplyan ko nagpapa job offer na agad. (Yes, Nagto tour ako ng call center. Hahaha. :rotflmao: IBM, Sykes, eTelecare, PeopleSupport and Convergys. Ok naman, tinitignan ko kung ano pinaka magandang company)

Ayun, I FELT SO INSULTED that I applied in CVG Makati the following day! (Bawal ba yun? :rolleyes: Diba may one month na waiting period? Pero bahala na. Hahaha. :rotflmao:) I got hired the SAME day. and apparently I aced everything and I didn't have to read the tongue twisters.

OnStar yung account ko, billing and finances daw. I know what OnStar is, I've seen the ads, pero ano ba to talaga? Masaya ba dito? Gusto ko ng General Motors na merchandise! Hehehe. Or kahit SAAB lang.

[magnabash]

magnabash, what do you mean requirements anyway? All applicants goes through the same process. na po-profile lang depending on your competency level kung para saan kang account.


Kung sa CSR ay good/above average/excellent communication skill/s, ano naman sa email support representative?

[nevermore]

hi guys! I just wana ask a couple of questions about CVG

1. kasama ba sa non-compete clause nila ang telus? (i'm currently working at telus kc & m planning to work for CVG)

2. Do they allow applicants to apply at their hub even if those applicants currently has a job but would like to work for CVG?

3. What TSR acct do they have?(pls list those acct)

4. How much Tech premium do they have in a TSR acct?

5. Toxic ba work sa TSR acct?

6. How much do they usually offer ppol who have call center background experience?( pls state basic salary)

7. Pano recruitment process nila?


*paki answer nalang po coz interesado po talaga ko mag apply sa CVG. Salamat ng marami :)

[ako si..]

^^ hi nevermore.. i think those questions of yours would be best answered when you apply because the recruitment people will be able to answer it. kapag dito ibat ibang info ang makukuha mo and some of your questions are confidential in nature. even recruitment are not allowed to disclose that (secrecy of account).

for the hiring process, if someone can refer you it's better. but if not then just walk in then the process would start, from filling up the application form, taking the test, interviews and then job offer (the part where you can make your decision)

you may also backread, a lot of information in this thread are already repeatedly posted *okay*

[magnabash]

Kung sa CSR ay good/above average/excellent communication skill/s, ano naman sa email support representative?



Sana, may sumagot sa tanong ko. *peace* *okay* :bop:



Napansin ko, hindi nagparticipate ang Convergys kanina sa job fair sa Glorietta.

[gurl_taray18]

^ kung email support, malamang ang kelangan mo dyan is typing skills.shempre kelangan pa den ang comm skills kase panget naman kung mali-mali ang grammar & sentence construction nung email.

[magnabash]

^ kung email support, malamang ang kelangan mo dyan is typing skills.shempre kelangan pa den ang comm skills kase panget naman kung mali-mali ang grammar & sentence construction nung email.



Ok, thanks.



Tulad ng post ko, hindi ko napansin, na wala ang Convergys sa job fair kanina sa Glorietta.



*peace* :bop: *okay*

[liamtoh]

ok ba ang CITI account? dun kse ako ilalagay eh. grabe sobrang strict nila when it comes to screening of their agents.. may Unit manager validation interview pa after passing everything from intial interview up to the final including exams. Tapos after validation mag background investigation pa sila..hayy hopefully masama ako sa july 21 batch of trainees rather than aug8 napaka tagal pa nun. at parang hindi uso ang premiums for experienced employees. I came from a competitor been there for 4 years hindi man lang ako binigyan ng premium ng cvg. I heard they are giving 16k for that financial account.. pero parang mas ok na din kesa sa Onstar SBT na account 14k lang ang starting. grrr.. Im starting to feel guilty of leaving my previous employer.. hayyy..

[ako si..]

strict tlaga ang screening process kapag financial account.

as for the pay, well i dont have an answer for that. but goodluck.. sana mas maaga ang training date mo *okay*

[smiffer]

ok ba ang CITI account? dun kse ako ilalagay eh. grabe sobrang strict nila when it comes to screening of their agents.. may Unit manager validation interview pa after passing everything from intial interview up to the final including exams. Tapos after validation mag background investigation pa sila..hayy hopefully masama ako sa july 21 batch of trainees rather than aug8 napaka tagal pa nun. at parang hindi uso ang premiums for experienced employees. I came from a competitor been there for 4 years hindi man lang ako binigyan ng premium ng cvg. I heard they are giving 16k for that financial account.. pero parang mas ok na din kesa sa Onstar SBT na account 14k lang ang starting. grrr.. Im starting to feel guilty of leaving my previous employer.. hayyy..

so i guess magiging account mates tyo sa CITI. fraud dept diba? kung naipasa mo na agad ang mga non-negotiable requirements mo, mas malaki na ang chances mo na mapasama sa batch na sa 07/21 ang start date. same thing din ang dinaanan ko sa recruitment process. strict na kung strict pero at the end of it all para lang tayong nakipagkuwentuhan sa kanilang lahat hehehe. goodluck and see you around!

[sibilly316i]

strict tlaga ang screening process kapag financial account.

as for the pay, well i dont have an answer for that. but goodluck.. sana mas maaga ang training date mo *okay*


The Fraud program is a Tier2 account so you get the same basic pay as Tech Agents;)

[liamtoh]

so i guess magiging account mates tyo sa CITI. fraud dept diba? kung naipasa mo na agad ang mga non-negotiable requirements mo, mas malaki na ang chances mo na mapasama sa batch na sa 07/21 ang start date. same thing din ang dinaanan ko sa recruitment process. strict na kung strict pero at the end of it all para lang tayong nakipagkuwentuhan sa kanilang lahat hehehe. goodluck and see you around!


yup FRAUD dept nga.. i have submitted my non-negotiable requirements completely.. according to the pre emp coordinator theyll put my file on at hot starter just in case those people who wer scheduled to have the training on the 21st will not show up I will take their place if not I will be part of the aug8 class.. hmmm.. anyway Im still waiting for their call about the result of their Background Investigation. Then will be followed by the contract signing. CHEERS!

[ako si..]

The Fraud program is a Tier2 account so you get the same basic pay as Tech Agents;)

ah okei.. fraud pala ang citi account sa atin.. well just add 2500 non tax on your pay then liamtoh *okay*

[nevermore]

^^ hi nevermore.. i think those questions of yours would be best answered when you apply because the recruitment people will be able to answer it. kapag dito ibat ibang info ang makukuha mo and some of your questions are confidential in nature. even recruitment are not allowed to disclose that (secrecy of account).

for the hiring process, if someone can refer you it's better. but if not then just walk in then the process would start, from filling up the application form, taking the test, interviews and then job offer (the part where you can make your decision)

you may also backread, a lot of information in this thread are already repeatedly posted *okay*

*sigh* kala ko makakakuha na ko ng sagot sa mga tanong ko... :mecry::mecry:
pero ok ***..nabasa ko na halos lahat ng comment sa thread na to & i guess karamihan puro question and answers for the new applicants..cge po try ko nalang mag apply (isip ko *** kc bka pangit ang management nila compared sa work ko *****.:):)

[nevermore]

naisip ko *** kc na bka pangit din yung management nila kagaya samin kaya nag dadalawang isip ako mag apply tsaka may training bond kc don sa kanila *** isa rin yun sa inaalala ko like what if pag nakapasok na ko & may training bond na then in the middle of my training career for the company nalaman ko na pangit/corrupt pala yung management.. so pag ganon e d ako rin kawawa sa huli... T_T

or ***** paranoid *** ako.. :) pero reality check db may possibility na mangyari yon??:)

[ako si..]

@nevermore.. reality is kahit saan ka magpunta may possibility yan. so kahit saan ka magapply andun yun risk.

kahit sabihin ko na maganda/pangit dito sa cvg, maniniwala ka ba agad? mapapatunayan mo lang yan kung mag aapply at magtratrabaho ka. it applies to any company din.

goodluck sa paghanap ng company *okay*

[bongskie]

anyone here from CVG-Commonwealth?:)

anong account ba dito? e-mail support ba or more on calls din?:bashful:

yung HR kasi dito ang kulit sabi ko na hindi na ko interested pero tawag pa din sha ng tawag siguro 2 weeks na sha twag sa celfone ko,landline pati na din sa text..mukhang kulang na kulang ang tao dito inaamin ko hindi ako magaling mag-english pero yung tumatawag sken nangangapa din kaya nagkakaintindihan kami. :rotflmao:

[bongskie]

sa mga nag-apply sa CVG-CMW pano ang application process dito?

gusto ko rin i-try.

[moonlightrain]

Ei guyz... i'm back...

I just started my training last Friday (July 4) at Insular Life...

At first, it's really nerve-wracking thing especially when you get to see your trainer... Whooo it's like what I am doin' here?! But since I'm already here, I'll just work my butt off and prove that I deserved in this position...

It's really quite hard on my part because I'm just a newbie in a CC industry and my other colleagues already have some call center experiences so I have to raise the bar higher and try to cope up as fast and as much as I can do...

We're now takin' CCT and we'll be back at Commonwealth after 12 days...

By the way, my account is DirecTV, it's a cable account. They say 95% of the calls here in ur account deals about "billing statements" so expect already receiving a lot of iRate callers.. (well goodluck to me...)

I'll be based in CVG UPNorth Science...

To all new hires like me, congrats to us and I hope we will all be regularized....:rotflmao:

[chei chei]

ya thats what they told us.. 12days cct training in makati then balik cwealth..
but guess what we spent r whole training there 35days.. luging lugi sa pamasahe.. T_T
sabi kasi samen gngawa pa daw yung training rum kaya makati muna kami pero nalaman n lang nmen yun nung nakpirma kami..
sana iniform na kami ng mas maaga big deal yun samen indi biro ang araw2 na pamasahe papuntang ayala sa kakarampot na sweldo ng isang part timer lang..

[ako si..]

@moonlightrain: i hope you will enjoy your training.. sino pala ang trainer nyo?

[gingerspike]

Ei guyz... i'm back...

I just started my training last Friday (July 4) at Insular Life...

At first, it's really nerve-wracking thing especially when you get to see your trainer... Whooo it's like what I am doin' here?! But since I'm already here, I'll just work my butt off and prove that I deserved in this position...

It's really quite hard on my part because I'm just a newbie in a CC industry and my other colleagues already have some call center experiences so I have to raise the bar higher and try to cope up as fast and as much as I can do...

We're now takin' CCT and we'll be back at Commonwealth after 12 days...

By the way, my account is DirecTV, it's a cable account. They say 95% of the calls here in ur account deals about "billing statements" so expect already receiving a lot of iRate callers.. (well goodluck to me...)

I'll be based in CVG UPNorth Science...

To all new hires like me, congrats to us and I hope we will all be regularized....:rotflmao:

Lemme guess who your trainer is... Is it Ed Katigbak? :naughty:

[moonlightrain]

ya thats what they told us.. 12days cct training in makati then balik cwealth..
but guess what we spent r whole training there 35days.. luging lugi sa pamasahe.. T_T
sabi kasi samen gngawa pa daw yung training rum kaya makati muna kami pero nalaman n lang nmen yun nung nakpirma kami..
sana iniform na kami ng mas maaga big deal yun samen indi biro ang araw2 na pamasahe papuntang ayala sa kakarampot na sweldo ng isang part timer lang..

Naku wag naman sana kc mejo masakit sa bulsa kung 35 days ang training sa Makati. I spend 140/day just for transportation fare (food not included)....

Well my trainer is Eric Panganiban? Do you know him?

He seemed quite strict but he seems ok....*okay*

I'm really enjoyin my training as of this time.... Hope I can pass all the training...;)

Marami bang bumabagsak sa training?:confused:

[moonlightrain]

Well if ever I failed the training, do I have to pay the bond?

Just wonderin'......

[magnabash]

Please help me on email representative support/agent position.



What are the basic requirements for esp?



:confused: *peace* :bop: *okay*

[benj_luv06]

I am planning to apply here on Wednesday.

do they have email/chat support????

im a fresh graduate and im just newbie in this industry if ever, pa refer naman jan.... pm nu name nu and hati tau sa referal huh?! hehehe

[ronaldong]

Ronald here.

Undergrad newbie po. :)

Passed the final interview and looking forward to the training on july 21. Tech rep part time po apply ko. sobrang thanks po kay Mam Ann, Mam jihan, sir alvin, sir hermie, at sa laaht ng tumulong. At pansin ko lang sa thread is, sobrang picky ng mga tao ****. Bakit di n lang do your job, and do it well. Wala po taung mararating kung puro reklamo, specially *** di pa nag aaply at andami nang stereotyping na ginagawa. Trabaho lang po. Understood naman na may mga flaws ang isang company, pero kahit na anu pa yang flaws, kung gusto tlgang mag pursigi, kakayanin.

Simple lang naman ang rule. If u want something, go get it. No excuses.

SAna pumasa ako sa training at tumagal sa company, I really like this company. First interview/ First application/ First part time job/ First company. I will definitely do my best. Amen. hehe. *okay*

[moonlightrain]

Yeah speaking of MS. Jihan, she's attending our training right now. SHe's really kind and very down-to-earth.

I remember Ms. Jihan when I submitted to her my requirements, I didn't even know that I'll get to know her better...

Well to all new hires like me, congratulations....

Welcome to CVG family :)

[moonlightrain]

I am planning to apply here on Wednesday.

do they have email/chat support????

im a fresh graduate and im just newbie in this industry if ever, pa refer naman jan.... pm nu name nu and hati tau sa referal huh?! hehehe

As far as I know, you have to be an agent for at least 6-8 months first before you can apply in an e-mail/chat support....

And Ms. Jihan said to us, you can apply to a non-agent position after your 11 month in the company....

Actually, I wanna work in HR or Finance Department.... So hopefully someday if time will allow, I will be placed there... I just have to face the crucial stage which is the first 6 months.....

[itsonsms]

I'll be starting in July 24. OnStar account. Anyone familiar with this? Sa Billing or Finance daw, not sales. Toxic ba?
I didn't know na may Bayer sila sa same building and mas malaki daw ang starting because medical daw, Sayang. I guess I'll ask the HR person who is going receive my requirements.

Sa lahat ng call center na nag apply ako CVG pinaka maganda in anyway. Except wala gym but magkakaroon na daw sa Glorietta 5 na site? Is this true? and Sept daw ang start ng operations there? If yes then CVG is perfect na in my eyes. Hahaha.

[chei chei]

Naku wag naman sana kc mejo masakit sa bulsa kung 35 days ang training sa Makati. I spend 140/day just for transportation fare (food not included)....

Well my trainer is Eric Panganiban? Do you know him?

He seemed quite strict but he seems ok....*okay*

I'm really enjoyin my training as of this time.... Hope I can pass all the training...;)

Marami bang bumabagsak sa training?:confused:


hmm hehe ndi po eh..

sa wave namen walang bumagsak sa cct tho mahigpit talaga..

prepare for berlitz tho sa pst nu pa ** itatake, sa wave namen me bmgsak dun.. its like fluency language test, ul talk to an american sa phone and chika chika.. tas igauge niya yung fluency mo.. if you fail that they'll pull you out of training..

[hp_luna]

CVG peeps help naman. i am planning to apply at the makati branch. my gf kasi works for PS, kinukulit niya ako mag apply sa kanila pero parang mas trip ko ang CVG.

tumatanggap ba sila ng newbies? and is it true na corporate attire is required everyday? TIA

[orionspear]

tumatanggap ba sila ng newbies? and is it true na corporate attire is required everyday? TIA

well, hindi naman corporate corporate.. more like, semi-formal.. pati depende rin sa account mo yun, kung magpapa-dress down sila, or kung may incentive na nakuha ang team niyo para makapag-dress down kayo..

pakilala niyo naman ako kay j***l.. bet ko siya, eh.. :bashful:

PBCom here.. alam niyo na ang account.. :lol:

[g0th_princess]

nyahah.. btw.. u guys in pbcom are soo lucky..

anyway.. just bumping this up..

paramdam lang.. mwahah

[gurl_taray18]

PBCom here.. alam niyo na ang account.. :lol:

ahahaha...alam na alam, dyan ako galing e.:lol:

[magnabash]

Please help me on email representative support/agent position.



What are the basic requirements for esp?



:confused: *peace* :bop: *okay*



Sana, may sumagot sa tanong ko.



*peace* :bop: *okay*

[gurl_taray18]

nyahah.. btw.. u guys in pbcom are soo lucky..



pano naging lucky ang mga taga-pbcom???

[orionspear]

^^ onga? i mean, okay nga dun.. pero bakit lucky?! ?___?

[itt]

our batch had our cct and pst sa makati... good luck sa pamasahe namin ehehe:) asa floor na kami ngayon though:) sana maging okay lahat:) dun sa mga nagttrain congrats:) at enjoy:)

[Nightwing05]

^^ onga? i mean, okay nga dun.. pero bakit lucky?! ?___?

err..
great view..?

yun lang alam kong dahilan eh..
hehehe..

[hp_luna]

guys, pag maga-apply ba sa cvg makati dapat naka semi-formal? la kasi akong leather shoes. =)

pano ba application process dito? ty sa mga mag rereply

[tonzkie02]

hi there... i can't understand where ur coming from.. i hate to say this, but did you do some critical thinking on what you've done? nag-sign k nlng b ng kontrata without reading it? because it was clearly stated there **** n bwal mgabsent especially during the training,, cct or pst man yan.. very strict *** dun, xe ndi uulitin ang topic for your benefit alone,. once you've missed it, you've missed it.. becoz of ur absence, kea ur asked to pay the bond, even if you've already rendered a month and a half to work.. ang explanation ata dun kea may bond xe they've exposed the company procedures, and they've paid na your trainer, the place, the materials, and all the other arrangements, prior to the training session.


yeah naiintindihan ko yun so pag umabasent ka di mo na makukuha yung pinaghirapan mo ng ilang buwan at may utang ka pa??? ganun ba yun???

[immortalscythe]

to all cvg peeps:

is it true that the boat is sinking for sprint peeps? that's the main issue on cvg alabang right now.... sprint are pulling up their account on other call centers...

[motoGP adik]

yeah naiintindihan ko yun so pag umabasent ka di mo na makukuha yung pinaghirapan mo ng ilang buwan at may utang ka pa??? ganun ba yun???

nbigyan k b ng memo? xe db mei chance k mgpass ng written formal explanation s hr after?,,, gnwa mu b yun?...

[sibilly316i]

yeah naiintindihan ko yun so pag umabasent ka di mo na makukuha yung pinaghirapan mo ng ilang buwan at may utang ka pa??? ganun ba yun???

Just a question....dun sa isat kalahating buwan na "naghirap" ka....did you actually work already? diba training ka palang nun? So you did not contribute in revenue in any way.....and pwede naman umabsent pag super important...your entitled to one absent....kailangan mo lang magsabi....since you mentioned NCNS ka I assume di mo rin nagawa yun.......and if I got it correctly they gave you a second chance since you failed a certain exam during training dun sa una mong account, and instead of being thankful for the 2nd chance given to you aabsent ka ng di man lang nagsabi....tapos nung na term ka dahil sa NCNS galit na galit ka dahil sa bond...it seems you put yourself in that situation....

[bohemian]

CVG peeps help naman. i am planning to apply at the makati branch. my gf kasi works for PS, kinukulit niya ako mag apply sa kanila pero parang mas trip ko ang CVG.

tumatanggap ba sila ng newbies? and is it true na corporate attire is required everyday? TIA

Yup they do accept new hires, and monday to friday are business casual days, not really corporate attire.

[bohemian]

guys, pag maga-apply ba sa cvg makati dapat naka semi-formal? la kasi akong leather shoes. =)

pano ba application process dito? ty sa mga mag rereply

siguro sa initial interview hindi pa kailangan, pero sa final interview better siguro kung business casual ka. Just drop by sa CVG1, bring your resume and take it from there. :)

[magnabash]

Please help me on email representative support/agent position.



What are the basic requirements for esp?



:confused: *peace* :bop: *okay*



Sana, may sumagot sa tanong ko.

[ronaldong]

question lang, umm
business casual = leather shoes + slacks (black) + short sleeves or long sleeves? with tie?

sorry newbie here, just wondering what to wear for my july 21 training :hmm:

[elaine_1119]

ronaldong,,
short sleeve is fine and ther is no need for a tie. bka magmukha kang TL. hehe.. (",)

[sibilly316i]

question lang, umm
business casual = leather shoes + slacks (black) + short sleeves or long sleeves? with tie?

sorry newbie here, just wondering what to wear for my july 21 training :hmm:

Slacks, leather shoes and anything with a collar:)

[gurl_taray18]

Sana, may sumagot sa tanong ko.

di ba binigyan na kita ng idea about this last week??? can't you do some research on your own? try mo kayang mag-surf sa website ng mga cc then check mo kung may opening sila for email support.from there, check mo yung requirements...o ayan ha, binigyan na naman kita ng idea.:bop:

GOOGLE it :bop:

[liamtoh]

Hayy.. yesterday somebody from recruitment called me it up asking If I will be part of the july 24 training for OnstarSBT This has been an issue from the start of my application initially they wanted me to be part of Onstar project then they said class was full already for july 24 so they transferred me to a financial account had the validation submitted the requirements then now waiting for the Background Investigation result training will start july21 then next batch will be aug8.. Then today sum1 from recruitment called me up again asking If I would like to be part of the july 24th class for Onstar.. like duh?? anu ba talaga? kala ko ba organized ang recruitment ng CVG tapos ganito nangyayari.. Sbi ko na lang sa tumawag I would like to just wait for the result of background investigation and be part of the financial team kse pag lumipat nnman ako ng Onstar mag dadagdag nnman ako ng requirements eh settled na requirements ko for the Financial account. Sana lang maayos na toh at makapag training nako! grrrr:grrr:

[magnabash]

di ba binigyan na kita ng idea about this last week??? can't you do some research on your own? try mo kayang mag-surf sa website ng mga cc then check mo kung may opening sila for email support.from there, check mo yung requirements...o ayan ha, binigyan na naman kita ng idea.:bop:

GOOGLE it :bop:



Naninigurado lang po.



*peace* :bop: *okay*

[ako si..]

UP! UP!

goodmorning cvg peeps :wave:

[Una_dagmar]

I don't know if it's just me, but CVG's starting to smell, feel, act, think like the ETelecare I left. Politics, cut-throat business, and all...:mecry:

[gurl_taray18]

^ hindi ka nag-iisa...yan ang isang reason kung bakit ako nag-resign from cvg...pero ganyan talaga ang buhay, kahit naman saang industry may politics.haayyyy........

[ronaldong]

question lang uli,

sa training ba may compensation na or wala?

nka limutan ko *** sinabi ng Hr.. =p

[smiffer]

Had signed the contract na kanina. It took a lot longer than expected. 28 pa ang start tho. At least dame pang time lumandi hehehe.. As how we have it in our circle of friends, GANUN TALAGA... pag boyband! Hehehe

[hp_luna]

Had signed the contract na kanina. It took a lot longer than expected. 28 pa ang start tho. At least dame pang time lumandi hehehe.. As how we have it in our circle of friends, GANUN TALAGA... pag boyband! Hehehe

how was the application process? are you a newbie or do you already have cc exp?

[sibilly316i]

question lang uli,

sa training ba may compensation na or wala?

nka limutan ko *** sinabi ng Hr.. =p

During training you get you basic salary, allowances and night diff....pati health plan mo active na:)

[sibilly316i]

question lang uli,

sa training ba may compensation na or wala?

nka limutan ko *** sinabi ng Hr.. =p

During training you get your basic salary, allowances and night diff....pati health plan mo active na:)

[ronaldong]

thanks po. =). Sana mapasa ko training. pag bubutihan ko :)

anu ba fatality rate sa training mataas ba? on average? mga 3 out of 10? :mecry:

[smiffer]

how was the application process? are you a newbie or do you already have cc exp?

application process is the same i think. you get interviewed, you take an exam then you get interviewed again and so on and so forth depending on how well you are on these processes and also depending on what their plans are regarding which account they think would best suit your skills. of course all of these are progressive. altho they are more keen in just about anything than the other companies i've heard about. i do have cc exp btw. just put it this way, you gotta make your interviewer understand you clearly because if you don't, how much more those americans you gotta be dealing with everyday? market yourself well, that's the best advice i can give you.

[itt]

pano pag late na ayos yung toto punch? pero nabigay na salary? kasi ilan din kami sa wave ganun:) hehe. maayos pa naman yun diba?

[tonzkie02]

nbigyan k b ng memo? xe db mei chance k mgpass ng written formal explanation s hr after?,,, gnwa mu b yun?...


yup nag pass ako sa hr ng letter..... walang memo....... ako pa nga namimilit na ibibigay na yung termination paper ko.... kay eto nag file na lang ako ng reklamo sa labor.....:grrr:

[ako si..]

@itt: yup maayos pa yan toto punches as long as you let your TL adjust it for you *okay*

[itt]

@itt: yup maayos pa yan toto punches as long as you let your TL adjust it for you *okay*

kaso nakuha ko na yung pay eh:(

[joekristoffer]

totoo ba na ang AT&T Bellsouth account sa CVG PBCom, pinull-out na?