Convergys

[choloy_11]

hi inpinkmode!!!!

yes, im one na!!!! ill be strating my training nmn on feb 14 but i did signed my contract last jan5 pa..tagal nga eh.. by the way, from what account are u dw???

see you there!!

[inpinkmode]

Originally posted by choloy_11
hi inpinkmode!!!!

yes, im one na!!!! ill be strating my training nmn on feb 14 but i did signed my contract last jan5 pa..tagal nga eh.. by the way, from what account are u dw???

see you there!!

hi!
i think it's kinda confidential yata the exact name of the account pero anyway, it's a telecom. :blah2: Ikaw?
actually, had the job interview last Jan. 4, pero i still have a current job kaya i opted for a later start of training... I hope to see ya there when we start our training. dba, lahat ng CCR lang located in Alabang and Makati, TSRs yata pati Ortigas and Commonwealth pero not in Alabang. ayt?
Hey, hope to know ya better. Para ill have a very first friend sa Convergys. Sna it's really fun to work there.

*okay*

[zeroconfig]

Hi, I have a scheduled EXAM later at 3pm in Commonwealth. 13thou lang ba talaga ang basic? How much kapag na-regular na? Yung training ko rin ba sa Commonwealth? Layo naman kasi sa akin kapag sa Alabang pa... :D

[inpinkmode]

Originally posted by zeroconfig
Hi, I have a scheduled EXAM later at 3pm in Commonwealth. 13thou lang ba talaga ang basic? How much kapag na-regular na? Yung training ko rin ba sa Commonwealth? Layo naman kasi sa akin kapag sa Alabang pa... :D

hi ZeroConfig,

kc ako Customer Care, kaya yep, the salary is that. From what i know lang re location, pag Customer Care: Makati & Alabang. If Tech Supp: Makati, Commonwealth, & Ortigas. For what position ka ba?

I'm about to start my training pa lang po on Feb. I honestly can't comment re salary increase and stuff like that.

hope i helped you in a way.

inPINKmode :*)

[choloy_11]

Originally posted by inpinkmode
hi!
i think it's kinda confidential yata the exact name of the account pero anyway, it's a telecom. :blah2: Ikaw?
actually, had the job interview last Jan. 4, pero i still have a current job kaya i opted for a later start of training... I hope to see ya there when we start our training. dba, lahat ng CCR lang located in Alabang and Makati, TSRs yata pati Ortigas and Commonwealth pero not in Alabang. ayt?
Hey, hope to know ya better. Para ill have a very first friend sa Convergys. Sna it's really fun to work there.

*okay*

yeah, same din..its a telecom account..diba after the job offer me pinakinggan na sample calls? same din ba nangyari sayo?? From *** ive heard all CCRs sa alabang & makati. TSRs in ortigas/commonwealth pero d pa yata operational yung commonwealth, bldg plang daw! :D Pero diba lahat ng trainings natin will be held in makati??? :crazy: bahala na basta hope to see there & sana we become friends... :cheers: pero naiinip na talaga ako kc tagal pa almost 1 month pa, tambay lang me sa bahay!:mad: mahigpit din *** noh kc me thorough background investigation pa, totoo kaya un????:confused:

[EcKo_01]

Originally posted by curiousANGEL
tips **** po on how to pass the simulation... cuz i failed it. :( wahhhhhh!!! actually, i finished the first three calls... after that, hinulaan q nlang. sobrang nakakawindang!!! how can u say if the response is the most effective one? how can u say if it's only effective? or somewhat effective???

tnx!

how to pass? hhmm.. madali lang yun ah. ul rate lang kung gaano ka effective yung mga response. you should rate one that corresponds with the situation. minsan kasi asa content yun eh. you should understand muna yung mga responses para you wont get confused. mas madali pa nga yun compared sa email ah. yun ang pamatay! hehehe

[EcKo_01]

Originally posted by choloy_11
mahigpit din *** noh kc me thorough background investigation pa, totoo kaya un????:confused:

totoo po... hehehe

anung account ka? when ka start ?

[red_blood]

Totoo po ba na magkakaroon ng MSN account sa Convergys? im planning to apply kasi kung may MSN..

thanks! =)

[inpinkmode]

yeah, same din..its a telecom account..diba after the job offer me pinakinggan na sample calls? same din ba nangyari sayo?? From *** ive heard all CCRs sa alabang & makati. TSRs in ortigas/commonwealth pero d pa yata operational yung commonwealth, bldg plang daw! :D Pero diba lahat ng trainings natin will be held in makati??? :crazy: bahala na basta hope to see there & sana we become friends... :cheers: pero naiinip na talaga ako kc tagal pa almost 1 month pa, tambay lang me sa bahay!:mad: mahigpit din *** noh kc me thorough background investigation pa, totoo kaya un????:confused:

cool pareho pala tayo. me naman cool with Feb. 28 pa. at least i have ample time to complete the requirements. :naughty: I hope once u start na, you can give me tips for the first few days sa Convergys hehe (madaya ako). Goodluck sayo. HOping to see ya there soon! :blush2:

[inpinkmode]

What branch ka ng Convergys?
Ska what's your position?
ARe there HR peeps of Convergys in the room?

:wave:

[DI10]

tips **** po on how to pass the simulation... cuz i failed it. :( wahhhhhh!!! actually, i finished the first three calls... after that, hinulaan q nlang. sobrang nakakawindang!!! how can u say if the response is the most effective one? how can u say if it's only effective? or somewhat effective???

tnx!

u could check out the first few pages of this thread...madami kang makukuhang tips dun!:)

[EcKo_01]

What branch ka ng Convergys?
Ska what's your position?
ARe there HR peeps of Convergys in the room?

:wave:


Im a CCR sa Insular, Makati. hehehe

san ka report na branch?

[DI10]

and one more thing, though im not a friend of ramie's, i really don't think he deserves this kind of treatment from you guys. Try to get to know him better, before passing judgement oki?

well, apart from the name-calling, if there were any, all the things stated about ramie rosima are true. those comments came from different employees that don't know each other so you can't say those people were ganging up on him. moreover, all their posts were all based from what they experienced with ramie rosima.

btw, respect is earned.

[curiousANGEL]

[QUOTE]

db u can get another simulation from 'em after 45 days? ya think, i should go there and try again? hnd b parang nakakajiya???

[curiousANGEL]

u could check out the first few pages of this thread...madami kang makukuhang tips dun!:)

thankszalot!!! :naughty:

[charmed02]

hi peeps! question ***.. i had my final interview last dec 22..they told me to wait for a call.. eh di na *** 2mawag like for two weeks. So i called them up to follow up my application..they told me nasa active file daw ako. Hmmm... *** does that mean? waiting for replies..thnx..=)

[naia]

hi peeps! question ***.. i had my final interview last dec 22..they told me to wait for a call.. eh di na *** 2mawag like for two weeks. So i called them up to follow up my application..they told me nasa active file daw ako. Hmmm... *** does that mean? waiting for replies..thnx..=)

hehe, pareho tayo ng experiece after ng final interview, no call, no e-mail...yun nga lang d na ako ng follow up pa to check on my status...i think i failed (d ksi ako kinabahan during the final interview which is contrary sa intitial na sobrang kaba ko *paw*

eniweiz, blita ko medjo mahirap daw yung cct nyo? grabe sino ** yung nsa training na 21 silang trainee sa insular (3-11pm)? thanks

[Una_dagmar]

Ewan, happy naman ako dito pero...

[inpinkmode]

Im a CCR sa Insular, Makati. hehehe

san ka report na branch?

Hi EcKo_01

I applied sa Alabang. Hopefully I'll be assigned there. But i think the training will be held in Makati. Tagal pa naman un...

Any tips for newbies? :naughty:

:blush2:
inPINKmode

[EcKo_01]

hhmm.. ako asa CCT training pero 11pm na start ko. mahirap? yeah.. hehehe... kinakabahan na nga ako if i can make i on the D-DAy.. :depressed:

[saranggani]

FYI,

Here are some info for you people who would like to work for convergys, since I have a chance to work with some of the upper management who are already there and people in their HR. I can assure you that you will be getting higher than standard salary and with lots of benefits.

:naughty:

SARANGGANI
ex-HEADSTRONG

[saranggani]

FYI,

Here are some info for you people who would like to work for convergys, since I have a chance to work with some of the upper management who are already there and people in their HR. I can assure you that you will be getting higher than standard salary and with lots of benefits.

SARANGGANI
ex-HEADSTRONG

[Una_dagmar]

FYI,

Here are some info for you people who would like to work for convergys, since I have a chance to work with some of the upper management who are already there and people in their HR. I can assure you that you will be getting higher than standard salary and with lots of benefits.

:naughty:

SARANGGANI
ex-HEADSTRONG


As my title implies, our number one problem with attrition is that the offers of other call centers that are not as stable and big as ours is the moolah and benefits. We are, admittedly, slipping lower and lower.

[DarthScully]

there's word that the salary for the tech acct (ISP) will be getting a boost, from the current 13k to..... what?

is that applicable only to those who are with/ are regular in CVG? how about some of us who are only about to start but has already signed a contract with that package?

[delilah!108]

hmm.. salary increase? wait and see..!

[inpinkmode]

The way i see it, the salary offer for newbies are ok lang, not above the rate compared with other companies... Some would even think it's kinda mababa. (ok na sakin though) I don't even know about the increase kc dun sa contract where i signed, it didn't mention increase after being regularized. I just know there will be quaterly bonus lang.

Any changes?

Sna lang **** pumasa ako sa training (first things first.) :depressed:

:blush2:
inPINKmode

[observer]

ilang days at ano po ba sked ng training? gusto ko kasi mag apply pero baka magkaproblema sa training. i'm still studying kasi and i still have classes MWF 5-7 pm. pwede kaya ang sked ko?

[EcKo_01]

you can ask the HR about the sched.

[choloy_11]

totoo po... hehehe

anung account ka? when ka start ?

grrr...katakot nmn yang background investigation n yan...as if im a criminal! :sweatdrop: di ko pa sure eh, but from what i know, its a telecom account.. sa feb14 pa and start ko..soo000ooo..tagal! :splat: feeling ko nga parang di na atat ako tatawagan sa tagal & yung mga kbatch ko n ngsigned ng contract ngstart na just before pa ng hiring date n nkalagay sa contract nila..but they are for another account. basta naiinip na ako!!! :eyecrazy:

ei, from what account u po ba dun?? :naughty:

[choloy_11]

cool pareho pala tayo. me naman cool with Feb. 28 pa. at least i have ample time to complete the requirements. :naughty: I hope once u start na, you can give me tips for the first few days sa Convergys hehe (madaya ako). Goodluck sayo. HOping to see ya there soon! :blush2:

ei, i have one question, complete mo na ba yung iba mong reqs? like for the PAG-IBIG, Philhealth and stuffs like that?

kasi di ko alm kung pano ako makakakuha ng sa PAG-IBIG, nang pumunta me sa PAG_iBIG office ang sabi sakin, it should be the company ang dpt mag-apply nun not me...& i already got my account before pero sabi ng taga PAG-IBIG once na u changed companies, iba din dw and # mo...uhh!!! ang hirap.. any idea baka mhelp mo ko dito... :depressed: thanks!!!!

[choloy_11]

ilang days at ano po ba sked ng training? gusto ko kasi mag apply pero baka magkaproblema sa training. i'm still studying kasi and i still have classes MWF 5-7 pm. pwede kaya ang sked ko?

ano po ba account u? kasi sabi ng mga nauna sakin 7-3 daw po eh, nagiiba lang *** restday nila... :clown3:

[SmR]

choloy_11 , ako nga sa April pa start ko... kaya nga yung kasabay ko sa job offer hindi agad pinirmahan yung contracts nila kasi 3 months pa... e klangan na nila ng job... pero m not in a hurry naman to work e kaya i signed na at once.... iv no idea kung wht acct ako, dont even know kung san ako iaasign... basta alm ko tech support ako :D

[mikedv]

speaking of HR peeps, grabe I still remember Krissy Maxino! WHAT A BABE!!! YUMMY!!! Kamusta na nga pala yun? YAWZAH!!

[EcKo_01]

info overload!!!

[DarthScully]

The way i see it, the salary offer for newbies are ok lang, not above the rate compared with other companies...
i'd beg to differ (if you dont mind).

the job i'll be doing as TSR for Convergys is exactly the same work i did for another call center i came from.

and i got 16k as the basic.

from the feedback i get from my friends who has worked from the company i came from and is now with Convergys they say they're doing exactly the same kind of work and a little bit more than the previous company we came from.

so logic follows that CVG should pay agents more, specially if they came from a job that's exactly the same.

JMHO.

[EcKo_01]

payday!!! hehehe nyalap!

[MEM2]

i'd beg to differ (if you dont mind).

the job i'll be doing as TSR for Convergys is exactly the same work i did for another call center i came from.

and i got 16k as the basic.

from the feedback i get from my friends who has worked from the company i came from and is now with Convergys they say they're doing exactly the same kind of work and a little bit more than the previous company we came from.

so logic follows that CVG should pay agents more, specially if they came from a job that's exactly the same.

JMHO.
16k basic? may transpo/food allowance na ba yun? or hindi pa kasali? Ilang percent ang night differential? Akala ko 12k lang yung basic pay sa convergys?

[dflauta]

yup, in my case, 16K w/ allowance na yun :depressed:

[DarthScully]

16k basic? may transpo/food allowance na ba yun? or hindi pa kasali? Ilang percent ang night differential? Akala ko 12k lang yung basic pay sa convergys?
read my post again.

i said 16k was my salary from my last job, not with convergys.

the conversation was about justifying an increase for TSR salary at CVG, specially for those whose last job was the exact same function as what we'll be doing for CVG.

13k is a paltry sum for the kind of work CVG demands for. specially if you've got previous experience

[MEM2]

read my post again.

i said 16k was my salary from my last job, not with convergys.

the conversation was about justifying an increase for TSR salary at CVG, specially for those whose last job was the exact same function as what we'll be doing for CVG.

13k is a paltry sum for the kind of work CVG demands for. specially if you've got previous experience
ah so 12k talaga ang basic pay ng convergis for csr and tsr positions?

[Allen Ilino]

Hello people!

Just want to know if there are entry level vacancies for CSRs who want to work in accounts that require both customer support and inbound selling? :) An account that pays commissions for closing a sale aside from the normal salary.

Salamat!

[princess_catya]

gudluck sa increase! i've been here for more than a year and yet i still don't have any annual appraisal. and most of my friends has resigned already, kakaantay sa increase na binibitin bitin. so sad to think na other call center have better compensation. :depressed: super agent na nga mga tech support ** coz i've been thru a lot of changes na. and even if dumadami yung scope of support eh ganun pa din yung salary.

[Travis_21]

my friend told me about the new account that will be open here, IBM is the account. im interested in applying as tech support. any info??? thanks...

[[-c-h-a-]]

My friends and I passed our resumes last week when our school had a job fair. They scheduled us for testing on Monday, 11:30am and asked us to arrive 30 minutes earlier. All they mentioned was that we're gonna undergo call simulation (as you guys mentioned here as well) and then a friend of mine added they're gonna test you on your Math (?) and English proficiency.

What is it that we need to prepare for us to be able to pass the call sim? Are we suppose to listen really really carefully and treat "customers" as kings? This thread xe is too long na, I was able to read up to the 16th page lang.

[RIGOR]

']My friends and I passed our resumes last week when our school had a job fair. They scheduled us for testing on Monday, 11:30am and asked us to arrive 30 minutes earlier. All they mentioned was that we're gonna undergo call simulation (as you guys mentioned here as well) and then a friend of mine added they're gonna test you on your Math (?) and English proficiency.

What is it that we need to prepare for us to be able to pass the call sim? Are we suppose to listen really really carefully and treat "customers" as kings? This thread xe is too long na, I was able to read up to the 16th page lang.


first,you dont have to talk during the call sim,all you have to do is listen carefully and avoid repeating the call as much as possible,another tip is to take your time..20 minutes ata un e mga 10 lang ata *** questions.. ako kse i finished ahead of time e kala ko kukulangin sa oras

bsta wag magmadali..just listen carefully for the account numbers that the callers will give you and all you have to do afterwards is to rate *** responses..bsta madali lang sya..well explained naman *** instructions before the exam..

:no: just remember to listen carefully and take ur time

[SmR]

Hi peeps.... tama ba ang rinig ko sa job offer namin that after 6 months training,
they'll increase your salary naman base on your performance...(or did i just imagined it?)

[Una_dagmar]

I don't want to be the neighborhood police, but please be reminded not to divulge any information about accounts/programs and processes (recruiting, salary, etc.)

[Una_dagmar]

Can anybody confirm what the truth is about salary increase? Sabi ni ganito tuloy daw, sabi ni ganyan, hindi...kainis na. Nobody ever confirms.

[CrazyBoutShady]

got q's.

is the training for part-timers for 8 hours? and how much is their basic pay for part-timers?

thanks!

[choloy_11]

choloy_11 , ako nga sa April pa start ko... kaya nga yung kasabay ko sa job offer hindi agad pinirmahan yung contracts nila kasi 3 months pa... e klangan na nila ng job... pero m not in a hurry naman to work e kaya i signed na at once.... iv no idea kung wht acct ako, dont even know kung san ako iaasign... basta alm ko tech support ako :D

oh my... oh my... :surprised: ganun ba talaga kahaba ang waiting period nila??? Pero actually sMr u will need those times talaga ng pagaantay mo kc sa dami ba naman n dpt mong asikasuhin sa reqs -- the pag-ibig, philhealth and bir na ganun.. me nga kakatapos ko lang last friday na to think jan.5 pa ako ngcontract signing...Pero at least 1 week to go na lang, im off to the challenge na!!!! Yikes, hope ndi mahirap! :nuke:

Pero be ready rin kasi some of my batchmates tinawagan na in advance.. TS ka pala, CCR me eh... e di sa mkati o qc u maaassign? me sa alabang eh...

well goodluck nlang for both of us at sana ok naman....... :blush2:

[[-c-h-a-]]

Thanks for the tips. I pased the Call Sim, Eskill and Splash Screen Exams and is scheduled for the final interview on Monday...

they're right... listen well!

my friends who were interviewed today said wala na daw slots for part timers, currently... so, full timers na lang accept nila right now

[SmR]

oh my... oh my... :surprised: ganun ba talaga kahaba ang waiting period nila??? Pero actually sMr u will need those times talaga ng pagaantay mo kc sa dami ba naman n dpt mong asikasuhin sa reqs -- the pag-ibig, philhealth and bir na ganun.. me nga kakatapos ko lang last friday na to think jan.5 pa ako ngcontract signing...Pero at least 1 week to go na lang, im off to the challenge na!!!! Yikes, hope ndi mahirap! :nuke:

Pero be ready rin kasi some of my batchmates tinawagan na in advance.. TS ka pala, CCR me eh... e di sa mkati o qc u maaassign? me sa alabang eh...

well goodluck nlang for both of us at sana ok naman....... :blush2:

Grabeh sooo true.....sobra daming requirements... and i havent start any of them yet...kakatamad eh...heheh...sana *** nlng ngaasikaso nun for their employees :naughty:

anyway sna either makati or ortigas nlang...too far ang qc e... kung pwede ng alabang na rin lang ako iassign para mas malapit sa min... pero wlang tech sa alabang e...o well... gud luck sa ating laht!!! :)

[driven]

it has been one hell of a roller coaster ride. thanks Convergys for the more than a year's stay in your company but I say goodbye for better career opportunities that you can't provide me. Maybe, we'll see each other again in the future but hopefully not in the near future. Maybe kung maganda na ang management at sweldo at opportunities.

[DarthScully]

Can anybody confirm what the truth is about salary increase? Sabi ni ganito tuloy daw, sabi ni ganyan, hindi...kainis na. Nobody ever confirms.
we've been waiting for the answer to this for several pages now....

[Una_dagmar]

we've been waiting for the answer to this for several pages now....


Yeah, parang to see is to believe na lang ba?

[iceproject]

question lang po
what is the standard pay for csr with no experience? pag probi 12k na ba? may transpo and night diff ba? what if you dont finish the robi period ? may bond ba na need bayaran?



please help am so confused!!!!

[iceproject]

20000 ang bond na kailangan if di mo tatapusin ang training?
ang mahal naman
how long ba to? can anyone please answer?

[satineblue16]

Nagtaas na ang CVG for an xtra 500 for prob peeps. Pag naregular ka its gonna me 15000 raw plus yung 1500 transpo allowance.

Miss ko na thread na ito ah...

[B]Yung mga taga HR ayusing nyo naman yung pagcompute ng sweldo namin!

[visionoflove]

what's the number of convergys batasan HRD?can i inquire about their part-time program(if there is any).thanks in advance

[SmR]

Nagtaas na ang CVG for an xtra 500 for prob peeps. Pag naregular ka its gonna me 15000 raw plus yung 1500 transpo allowance.

Miss ko na thread na ito ah...

[B]Yung mga taga HR ayusing nyo naman yung pagcompute ng sweldo namin!

Really???? True???? may transpo allowance na??? yey!!!!! hapi hapi!!!! :)

[OguRat]

Yeah, parang to see is to believe na lang ba?

I got a firiend in PBCom who says he's getting 17,600 basic plus 2500 meal and transpo allowance, which makes a shade over 20k. Not bad for a level 1 tech agent. :naughty:

[david_james]

please do not compare your rates to the technical reps - they have a higher basic rate to begin with. :splat:

talk to hr for clarification. ok?

[pauster007]

Yung convergys sa enterprise, sang floor located?

[Una_dagmar]

Yung convergys sa enterprise, sang floor located?

Tower One 6th and 7th floor
Tower Two 31st floor


Uhhh, guys, true....please don't compare salaries on this thread. Better safe than sorry. Just to let you know, usually, in most call centers, tech support agents really get higher pay because of the needed skills and knowledge profiled for the tech programs.

[SmR]

Hi... can you guys give me more info regarding SBC account? Kasi dun ata ako iaasign... according to them its an ISP account... yun lang ang alam ko... can anyone give me more info? masaya ba dito? thanks!!! :D

[fresh_start]

Anyone from link2support?
i'd like to apply sna here but i wanna work in their CDO branch, is that possible?
mahirap b mkapasok dun? thanks peeps!

[ryân_ryân_ryân]

whats the email add of the HR of Convergys? i wanna send my resume kasi

[EcKo_01]

sino taga 6th floor dito? i belong to team carlsbad.. hehehehe

[cookiepao]

hello.. nagaaccept po ba ng undergrads ang convergys? *** position po kaya? where do i send my resume in case?

[david_james]

undergrads are ok as long as they've finished 2 years of college education -
communication skills still a premium for getting the job :blush2:

[ryân_ryân_ryân]

ano ba ang ginagawa sa simulation test? at ano pa ang dadaanan ng isang applicant b4 sya ma-hire aside from interview? (ilang interviews nga pala....?)

ano ba ang # ng Convergys sa Commonwealth?

[cookiepao]

undergrads are ok as long as they've finished 2 years of college education -
communication skills still a premium for getting the job :blush2:

great.. so question po ulit, where do i send my resume? can i apply online sa convergys?

[david_james]

yes, you may send it online or you may apply personally at any of our sites

[maganda_yan]

if theres anybody from the hr here, i hope u can give me an answer to this query...
i was offered a job by ur alabang office last january but i declined due to sked issues & requested to be called nalang once they have parttime opening for csr's. i called the other day to find out if there is already an opening for parttimers & i was told that the parttime thing would probably start by march or april yet. question is, can i ask to be reconsidered again for a fulltime position since i cant wait for ever for the parttime opening anymore & if so, will i go through the whole process again? i hope someone can enlighten me on this...thanks

[david_james]

Yes you may, please call HR at 758-1511 and 758-1527 to get more details.

[iceproject]

sana matanggap ako sa alabang.. HR people Jason Icasiano po hahahhaa
sana palusutin nyo na ako....
sayang naman ang 4 yrs ko na medical technology at 4 yrs sa medicne if di nyo ako tatanggapin... hahahahah wala conection....

pero sana matanggap ako.... wink wink with crossed fingers

sana call na marecieve ko on Monday is ---- you're hired (please Lord)

Ciao!!!!
Jason V. Icasiano, M.D.
Future member of the Convergys Team

[maganda_yan]

mr.david_james
sent u a pm po =)

[iceproject]

Hello people from recruitment!!!! How are you gals and guys doing? Do you need anything? Coffee, tea or juice? hahahaha parang steward....

sana wag nyo makalimutan pangalan sa mga pumasa sa interview!!! hehehehe

Jason Icasiano .... heheheheh C Mam Faith ang nag final interview sakin....

sana tanggapin nyo ako...... :)

I plan to stay in your company for about 2-3 years.. matagal tagal din yon
para madagdagan cute sa inyo
hehehe

Jason Icasiano
Aspiring member of the Convergys Team(good luck nalang sakin)
Cant wait na mag Monday na :)

[KahLeeVogue]

may opening ba for TL sa commonwealth office nyo?

[david_james]

yes, convergys commonwealth is currently ramping as well. you are welcome to apply at any office or site, just specify where you want to be assigned.

[DavidAames]

i accepted a job offer from CVG... 13thou base, 1thou food allw, 1.5thou transo. walang night differential sa contract..im really bothered....bakit wala? who knows here? message me naman sa privy...thanks... sana meron....

[sweetyjoy]

hmmmm im working before in cvg and dapat merong nyt diff **** may transpo allownce at least 10percent..*** naabutan ko before is 20 percent nyt diff pero wlang transpo allownce..

[david_james]

yes there is definitely night differential of 20%. like overtime and premium pay, ND is required by the law (although charter only dictates 10%) and is not part of the contract. this will be discussed during your new hire orientation.

the employment contract includes only the basic pay and the allowances covered in your offer. :)

[BeePeeOOO]

Hi CVG people!

I saw the multiple page hiring advertisement of CVG in the CC section of the Manila Bulletin[Feb.27]. The content of Convergys' hiring advertisement has improved since it gives more details on the job description. It also got my thorough attention.


There seems a vacancy for Customer Care Representatives that is related to inbound sales or outbound sales?


Here is the job description["dimension and scope"] with my queries enclosed in parenthesis with a question mark:

Customer Care Representatives[A new account?]-

Interface with customers with customers via inbound or outbound calls[inbound and outbound sales combined?] or the Internet[writing e-mails or Internet order processing?] for the purpose of passively[i.e. order taking] or actively selling products and services. Responsibilities include processing customer orders and sales; providing and receiving information[explaining the benefits of the product?]; up-selling client products[any incentives and commissions for agents?] plus handling miscellaneous customer service and general information via the phone or internet[writing e-mails?].


Thank you CVG HRD for giving out a more detailed description of the work. It got my interest!

I read somewhere here that CVG even pays out a quarterly bonus. Is this true?

Any information on the time of schedule shifts for this account?

Is this account serviced in CVG's Ortigas office? Ortigas is most accessible to me though I got used to working in Makati.

I appreciate any answers to my queries.


Thanks in advance!

[iceproject]

monday na bat di pa ako tinatawagan ng convergys..... sana tanggap ako.....
sa taga RECRUITMENT sa ALABANG..... JASON ICASIANO po... sana tanggapin nyo ako... mwahahahahahahahahah!!!!! kung hindi.... iiyak ako..... :(

[driven]

hi i'd just like to inform everyone to refrain from posting salary information and benefits. this is part of what you signed on your agreement.

[david_james]

I agree, driven. the confidentiality and non-disclosure agreement also includes public forums such as this one. :no:

[iceproject]

hey dba tatawagan ako ng convergys if tanggap me or not?

[iceproject]

tuesday na.... still waiting for your call.. CVG ALABANG...... please :)

[DavidAames]

sorry...confidential...hehehe...my mistake...so...mga HR pala mga nag thread dito...ikaw naman iceproject, if you did well on the screening process...you will be hired...just be patient...you can gauge your performance during the interview..ako, i only have the exam, then the final interview, and the HR officer gave me the sched for my job offer...its was really suprising...i passed the first screening process! hehehe...sana nasa tech na lang ako...mas gusto ko sa tech...


Is there a big possibility that i can transfer from Customer Care Rep to Tech Support???

Thanks! March 3 na ako start! dapat Feb pa...i was just rescheduled...hope to pass the 4 month training period...God bless to all of the CVG Employees!

[BeePeeOOO]

Salamat sa HRD niyo. My major concerns on the account were answered. OK!

[iceproject]

bat ganun la parin call or email from CVG whether am accepted or not

[extraordinaire]

any job openings for fresh grads (or those w/o experience)?

[iceproject]

Anyone from CVG recruitment here?
how do i know if im accepted or not?

[BeePeeOOO]

I applied for CCR position last March 1[in the afternoon] and I took and passed the battery of tests on March 2[afternoon]. Just now, I passed the final interview this March 3[morning]. My orientation and job offer is tomorrow, March 4. I was informed I might be having my first day of training starting Monday[March 7]. "Parang ipo-ipo sa bilis ang application process na dinaanan ko" - best words to describe what happened to my jobhunting at Convergys.

Praiseworthy employment policy of Convergys:
The employment bond amount[pro-rated with your coverage period] and coverage period is reasonable. Convergys also does not impose a non-compete clause that bar you from the whole "contact center" industry like other "contact centers". Kudos to Convergys HRD for such reasonable policies that respects a persons right to employment within the whole BPO industry. Your HRD final interviewer was also meticulous during my final interview-something missed in other centers.

[david_james]

Im glad you had a good experience with our HR Team... :)

[BeePeeOOO]

Remember folks, the employment bond terms/conditions at convergys is "more than fair" in the viewpoint of a CCR! I am familiar with employment bonds and non-compete clauses within the whole BPO industry.

If you can bring your employment clearance from your previous employer please do bring it for your final interview.

Lastly, the terms and conditions of the employment bond will be explained to you in detail during your final interview.

[iceproject]

pm nyo naman me... have important questions

[MnEsArEtE]

i passed my exam at convergys alabang and they told me about the bond and the non-compete clause nga daw. but i didnt know that i had to bring my clearance along on my final interview so im kinda worried ryt now if theyd still call me... what do u think?

[MnEsArEtE]

im really worried right now coz i really wanna work there even though i still have no idea how much the salary is... and i never knew about the non-compete clause until the HR from alabang told me so i reviewed my contract and there it was! i guess it was my fault coz i didnt review my contract before i signed it coz twas my first time to work in a cc before and i was so excited about it.... never knew there would so many hassles...

[MnEsArEtE]

hey beepeeoo which convergys are you talking about coz theres one in makati and alabang and ortigas as welll... which one?

[BeePeeOOO]

Makati.

Remember guys and gals be very thorough in the examination of your non-compete clauses wherever you want to work for. They come in many forms and some are onerous! This onerous contracts ban you from working from the whole "contact center" industry. Imagine this hypothetical situation, a former tech support staff being barred from working as a directory assistance staff in another center! If this happened in the United States, this abuse could have been a major issue.

Understand each word printed and do not rely on what the HRD of that "contact center" says but on how you interpret the wordings. There are "contact centers" that are evasive on explaining the total ban[for a certain period of time] from the whole "contact center industry" so as to make you easily sign such contract. I previously did a lot of study on contracts with my previous work.
Some non-compete clauses may only ban you from direct competitors of the account or the same account where you previously worked for and I find this reasonable. For example, if you worked for a credit card account/client, you are banned to work for the same account or another credit card account in another "contact center". To put it in another way, why train an agent and make him work for your account's competitor or the same account in another "contact center"?

Convergys gives you a reasonable bond and does not bind you to an onerous non-compete clause. Kudos to Convergys top management!

[BeePeeOOO]

MnEsArEtE,

I was not asked to bring my clearance by CVG-HRD; I just thought of bringing it along for good measure.

[MnEsArEtE]

they just rejected my application dahil nga dun sas non compete clause...waaaaaaa!!!!! i applied at alabang.. wave 2 sana me dun... kaso *** na!!! magkano ba salary dun?

[iceproject]

was offered 13800 + 2500 transpo/food + 15% night diff sa ICT.. mataas bato? does convergys offer the same?

[ralphroberts78]

Greetings :kyle: , I'm new to the call center industry so I need a professional advice coming from you guys. I've tried applying with some of the prominent call centers sadly it was a bit intimidating and somewhat nerve-wracking for me since i'm an undergraduate and definitely not that excellent in terms of communications skills and not technical enough, I was turn down twice by etelecare. so i really admire all of you guys for landing a solid job, and take note it takes a lot of perseverance and determination, couple it up with multitasking and diplomatic strategies to say the least to be able to stand firm in that kind of work.coz' that's what i heard from some of my friends working in a call center.

Recently I've applied in clientlogic ortigas and fortunately i was given the job offer for technical support with a starting pay of 12k and 8oo transpo allowance but only to find out that Dell account will not push through another set of batch for training, so my status was left in the waiting list until further notice. then i tried applying in convergys alabang, it was definitely tough, it just shows how competitive the company is compare to others. thank God I passed all the screening and was given the job offer for customer care rep this march 7, then today i got a call from clientlogic telling me that the training will commence also this march 7 but this time a new account and that is sony, so im left here with the question as to what will be the best option for me. will it be clientlogic or convergys. guys i need your opinion on this one. thanks for the time Guys. God Bless.

[subconscious]

grabe ang lakas pala ng cvg sa pex.. i worked at cvg, . 20 plus kme noon sa team,i was one of the first to resign, ***** 7 nalang ata ***.. *** ***? :naughty:

may jologs na tl jan eh,*** tl ng team biscayne..*** may tatoo.. hehe

[subconscious]

hahaha just kidding.. :naughty:

actually my girl works there. 17,500 ang basic nya, tpos 1000 food allowance tpos 1500 transpo tpos 20% nyt dif. tsr sya. *** mga friends ko nmn na csr, 17thou na lahat plus nyt dif.

[Una_dagmar]

Guys, it has been posted in this thread more than once that we are not to disclose confidential information such as compensation and program information. Please comply.

[lb_bullet]

is the directv account based in alabang? sana man lang meron din ** sa makati or somewhere nearer.... im currently working for the dtv account for another call center and im thinking of transferring coz it seems walang future ** sa company na ito...

where do i apply just in case i want to transfer?

:?:

[EcKo_01]

sa CVG. oks naman ang pay. lang problema. madali ang work, oks ang team ko, oks ang TL ko, pati teammates ko. I really love it here! :crazytongue:

[EcKo_01]

same floor here!! trigger.. :)


anung teams nyo po??? :D taga 6th ako eh.. heheheh

[BeePeeOOO]

Ralphroberts78,

Attend CVG's job offer and you will not regret your decision.

[BeePeeOOO]

Ralphroberts78,

The vacation leave and sick leave policy here is "friendly" to probationary employees and recognizes the need for "work and life" balance.

I once did some research on the BPO industry a few years ago and I am very adept at getting researches comparing compensation, benefit, and employment terms within the whole BPO[call center, contact center, medical transcription, back-office processing] industry.

[zer0_c0oL]

Ralphroberts78,

The vacation leave and sick leave policy here is "friendly" to probationary employees and recognizes the need for "work and life" balance.

I once did some research on the BPO industry a few years ago and I am very adept at getting researches comparing compensation, benefit, and employment terms within the whole BPO[call center, contact center, medical transcription, back-office processing] industry.

yeah cool nga kase kahit probi ka pa lang may medical benefits and leave credits na... :diablo:

[zer0_c0oL]

I applied for CCR position last March 1[in the afternoon] and I took and passed the battery of tests on March 2[afternoon]. Just now, I passed the final interview this March 3[morning]. My orientation and job offer is tomorrow, March 4. I was informed I might be having my first day of training starting Monday[March 7]. "Parang ipo-ipo sa bilis ang application process na dinaanan ko" - best words to describe what happened to my jobhunting at Convergys.

Praiseworthy employment policy of Convergys:
The employment bond amount[pro-rated with your coverage period] and coverage period is reasonable. Convergys also does not impose a non-compete clause that bar you from the whole "contact center" industry like other "contact centers". Kudos to Convergys HRD for such reasonable policies that respects a persons right to employment within the whole BPO industry. Your HRD final interviewer was also meticulous during my final interview-something missed in other centers.

mabilis nga parang bagyo....siguro talagang immediate na yung need ng CCR position sa account na paglalagyan sa yo... :diablo:

[acidburn_wild]

anung teams nyo po??? :D taga 6th ako eh.. heheheh

gryphons.. :) ikaw, trigger ka rin??

[zer0_c0oL]

hahaha just kidding.. :naughty:

actually my girl works there. 17,500 ang basic nya, tpos 1000 food allowance tpos 1500 transpo tpos 20% nyt dif. tsr sya. *** mga friends ko nmn na csr, 17thou na lahat plus nyt dif.

yeah comprensation looks cool..by the way yung 17.5K ba is probationary or regular employee's salary...kc i was offered 16K as starting salary eh...but of kors mas malaki pa ring di hamak compared to my present salary kaya by next month eh i'll be starting to work there na rin... :diablo:

[iceproject]

may palakasan ba sa convergys? i took my finals interview last feb 24 in alabang pero no call or email yet... and someone posted that she had her exams , interview and job offer in one week.. ano ba un.. cant they just say if tanggap ka or not?

[subconscious]

mabagal sila magprocess, antayin mu lang. nagtest ako nun dec 2003, feb 2004 pako nakastart magwork.

[DavidAames]

may palakasan ba sa convergys? i took my finals interview last feb 24 in alabang pero no call or email yet... and someone posted that she had her exams , interview and job offer in one week.. ano ba un.. cant they just say if tanggap ka or not?

wala pang one week application ko, tanggap na ako kaagad..mabilis po ang hiring sa CVG subconcious.
alam mo, pag sinabihan ka na they will call you, don't expect a call.you are not accepted.thats reality. ang hit rate pala ng CVG is 4 is to 100 applicants...pero sa PS daw 3 is to 100 applicants...how true?

[BeePeeOOO]

My technique in getting hired is simple; I actually emphasized through coherent and detailed speech to the final interviewer that I work best in a certain industry, and my resume can attest to that. Fortunately it seems, that type of account has a training schedule that starts this coming March 7. Additionally, I thoroughly studied my previous researches on the BPOindustry on what type of candidate profile are hired for a certain account. I always find means of proving to the interviewer that I stand out from other applicants.

Yes "David James", it is normal, for top ranked BPO firms like CVG to hire only 4 out of 100 initial applicants. I was able to read and pore through a lot studies in the local BPO industry[when I was doing corporate research work] and this is within my 3 to 5 percent hiring range. During my stint in the financial industry I was always well-known for my "ka-astigan/armor-plated face" in extracting any information from company presidents, publications, and internet resources on anything about a certain industry or company. "Minsan nga naiisip ko sana nagsundalo at nag-PMA na lang ako nung bata pa ako at nagtrabaho bilang espiya ng pamahalaan."

Take note David James that those hired for training will also have further attrition during their basic training ans subsequently on their product training.

Please take the time to read this article which proves my point on the "hiring rate"[as it is called in "contact center" shop-talk]:

http://www.itnetcentral.com/computerworld/article.asp?id=14001&info=Computerworld&leveli=0


RP Call Center Growth to Drop in 2005
by Gregory Domingo, Undersecretary for Industry and Investments;
Department of Trade and Industry

Issue Date: October 11, 2004


E-mail Article Print Article Send FeedBack


THE headline of this column may come as a big surprise to many people but it seems that the call center industry is headed towards a much smaller growth rate starting next year. The saddest part of it all is that it is not for lack of demand for Philippine call center services. Just recently, the Philippines got another boost from an international survey showing our call centers as among the best rated worldwide. James Hookway wrote last week in The Asian Wall Street Journal that “the Philippines has several advantages over India” for call center services providers.

The problem lies in the Philippines’ inability to provide the appropriate human resources in rapidly increasing numbers to continue to fuel the massive growth rate. We just can’t satisfy demand.

The math is quite simple. Since 2001, the Philippine call center industry has been more than doubling every year.

Year No. of Seats
2001 3,500
2002 7,500
2003 20,000
2004 40,000 (est)

Each seat roughly translates to 1.5 agents which means that for 2004 alone 30,000 agents will be hired by this industry. This is confirmed by estimates that show the industry hiring about 3,000 agents per month today.

[B]The hiring rate, according to several call centers, is between 3% to 5% of applicants. Since the Philippines produces 380,000 college graduates per year, 5% or 19,000 per year would qualify as call center agents. We know that not all college graduates would desire to work as call center agents for one reason or another so the “hireable” college graduates are probably significantly less than 19,000. In order to fill the balance of the 30,000 requirement for 2004, the call center industry hires not only new college graduates but past college graduates (even if already employed) and, in increasing numbers, college students and even plain high school graduates.

These are signs of the industry scraping the barrel. The industry hires non-college graduates not by design but because they do not have a choice. They have targets in terms of growth for Philippine operations and they have to staff up. They are already feeling the human resource constraint and the big danger for the Philippines is that these companies might decide to cut back on the growth of Philippine operations in cognizance of the human resource constraint.

SEEKING SOLUTIONS OFFSHORE
In fact, some home-grown Philippine call centers are already investing in other countries in order to meet demand for their services. For example, eTelecare International recently purchased Phase 2 Solutions, a call center in Scottsdale, Arizona in the US. Hookway wrote, “the expansion of eTelecare into Arizona is just one of a batch of recent acquisitions in the outsourcing industry.” There are more to come.

That’s because it is probably going to be very difficult for call centers in the Philippines as a whole to hire more than 40,000 new agents in 2005 as the pool of past college graduates who are “hireable” dwindles. To maintain a hundred 100% growth rate in 2005, the industry must hire at least 60,000 new agents. Further compounding this problem is the fact that we not only have a small number of college graduates but that only a small proportion of our small number of college graduates have the high level of English proficiency required for the call center industry.

Several initiatives to address the human resource issue have been launched by the private sector, academe and government but none of these initiatives, so far, are of the scale and intensity needed to fully capitalize on this golden opportunity that has dropped on our lap. Even though we have had three fantastic years in this industry, the Philippines has barely scratched the surface of the enormous opportunity given us. It would be mind-boggling if we squander this miracle.

Just to give you an idea of the scale of the contribution of this industry, consider the commercial real estate market over the last three years. Over 300,000 square meters of office space have been leased (about 300 floors of 1,000 square meters per floor) by the industry with a rental value of over P100 million a month. As a result, a construction boom is beginning. In the Northgate Cyberzone, for instance, Convergys has just completed one three-story building, and is contemplating another. APAC occupies one entire four-story building. HSBC is currently constructing a five-story building. There are more to come.

What’s the answer to this dilemma? In the same way that President Gloria Macapagal-Arroyo has identified our fiscal situation to be a matter of utmost urgency, so must our inadequate educational infrastructure be addressed. How? First, public and private schools must be directed to make English-language competency an urgent priority. Too many institutions have resisted the President’s earlier call to make English the primary language of instruction. Now, there should be no choice. Second, investment in the educational sector should be eased to allow foreign institutions to set up fully-owned operations in the Philippines. Third, investment in the educational sector should be incentivized to encourage investors to build institutions here and pay teachers decent salaries.

We’ve had a succession of government officials promising massive job creation over the past decade. So far, only IT-enabled services sectors like call centers are living up to that promise. The issue is not our capacity to create jobs, it is our capacity to fill them. It is our capacity to educate our people, and prepare them for these high-salaried jobs. We have only ourselves to hold responsible for leveraging this opportunity – or letting it pass.

Gregory “Greg” Domingo is now a private citizen having completed his stint as undersecretary of the Department of Trade and Industry last April. Reactions to this column can also be e-mailed to mailbox@computerworld.com.ph.

[BeePeeOOO]

Ralphroberts78,

Convergys pays a very decent training pay as compared to other contact centers.

Antother thing, do not be surprised if the gross pay for CVG non-tech reps can even overshadow the tech-pay of other big call centers.

[BeePeeOOO]

Tapos na nobela ko para sa iyo Ralphroberts78; nasa iyo na ang bola.

[BeePeeOOO]

As for the "palakasan" thing, take note that Convergys is an out-sourcer/third party sub-contractor of business processes; therefore, different accounts have different start dates of trainings and further complicated by different batches within an account with different start dates.

It seems that luck rained down a special gift for me: Going to work on March 7 after an initial interview on March 1, test[PC] on March 2, final interview on March 3, and job offer on March 4.

[DavidAames]

congrats BeePeeOoo...see you at Insular Life Bldg...PM me kung anong shift mo?

[EcKo_01]

gryphons.. :) ikaw, trigger ka rin??


nope carlsbad. hehehehe di ba kayo ata handle ng ng c____ account? di ba?

[DavidAames]

CLP ba yan Ecko?

[EcKo_01]

CLP ba yan Ecko?
:no: secret......

[BeePeeOOO]

Aba nakakalito ito, david_james at DavidAames.

[purgatory]

Hi! I was also at the JO of CVG last Friday, March 4. I'm going to start to work [training] on April since I am still working until March 31. :)

[zer0_c0oL]

Hi! I was also at the JO of CVG last Friday, March 4. I'm going to start to work [training] on April since I am still working until March 31. :)

chong magkano offer ***???

[lizziebare]

does CVG makati accepts walk-in applicants?

[zer0_c0oL]

does CVG makati accepts walk-in applicants?

sa ortigas they do..ewan ko lang sa makati...siguro naman pareho lang yun.... :naughty2:

[BeePeeOOO]

zer0_c0oL
YUNA!!!!

Join Date: Feb 2005
Location: EaStWo0D cT
Posts: 26

Quote:
Originally Posted by purgatory
Hi! I was also at the JO of CVG last Friday, March 4. I'm going to start to work [training] on April since I am still working until March 31.


chong magkano offer ***???

I can't divulge anything about salaries and allowances, but CVG management definitely kept their promise to adjust salaries up to par with industryleaders[who pay well] in the BPO industry. It is also a timely increase due to the creeping inflation.

Gateway Mall center in Cubao - excellent choice! It's linked to the MRT[ A first in the BPO industry] aside from having a shopping mall! Probably the best location for a call center! I hope someday there would be a Convergys site near the "Baywalk" at Roxas Boulevard.

[purgatory]

BeePeeOOO andun ka rin ba sa JO nung Friday? sino ka po dun? nasa harap ako :)

zer0_c0oL sekret! hehehe ;)

[EcKo_01]

does CVG makati accepts walk-in applicants?

yes.... 8th floor/ ent. bldg. tower 1

[zer0_c0oL]

BeePeeOOO andun ka rin ba sa JO nung Friday? sino ka po dun? nasa harap ako :)

zer0_c0oL sekret! hehehe ;)


hehehe...eh di sekret... :naughty2:

[BeePeeOOO]

Patawad na lang po "purgatory" dahil ko po pwedeng ibunyag ang aking pangalan. Ako po ay isang hamak na mamamayan na nasa likod lamang ng mga anino; nguni't may hawak ng mga pisi na "nagpapagalaw" ng manika sa "entabladong naiilawan". naakkkkss bumigkas na ako ng mga katagang tagalog ... ehhh mali.."Filipino" pala.

[MnEsArEtE]

anybody from hrd alabang? bakit dun angbagal ng process and mas strict sila kesa sa cvg at ortigas? pababalikbalikin ka go through all the process and at the end they will turn u down coz of the non compete clause even if you can just get a waiver... anyways its over and done with .... might as well forget it na lang but really ... hr at ortigas is waaaay better than the one at alabang

[lizziebare]

yes.... 8th floor/ ent. bldg. tower 1

thanks po!

[fresh_start]

pwede po ba walk-in sa CVG alabang? do they have entry level position available as of now?

[ralphroberts78]

Yes CVG Alabang accepts walk in applicants, you can just go there and submit your resume, immediately you'll be interviewed and will be scheduled for the exam. CVG Alabang is in Northgate,Cyberzone. :)

I just had my first training day today, and it was really awesome, it’s really nice to be a part of convergys. The whole day we are all just having one heck of a good time getting to know each other. In addition, we have learned a lot about the company and the wide range of opportunities for a career growth. BRAVO CVG :)

[Brother Beer]

tanong lang po...
diba may BS FastAccess ang CVG? in which center/branch is this located? dati ko kasing accnt to sa ibang callcenter. i would like to handle it again. thanks! :)

[purgatory]

Patawad na lang po "purgatory" dahil ko po pwedeng ibunyag ang aking pangalan. Ako po ay isang hamak na mamamayan na nasa likod lamang ng mga anino; nguni't may hawak ng mga pisi na "nagpapagalaw" ng manika sa "entabladong naiilawan". naakkkkss bumigkas na ako ng mga katagang tagalog ... ehhh mali.."Filipino" pala.

Wehek.. sge po.. sabi mo po e.. :) madami naman *** sa harapan..

[EcKo_01]

nakakapagooodd.......

[BeePeeOOO]

Glad you made the intelligent choice Ralphroberts78! I am intricately familiar with regards to how BPOs compensate their staff. You would also notice that the leave policy here gives you the necessary means to avoid a job burnout unlike in other contact centers that will "drive you up the wall" - you feel like you're "expendable"[military lingo] and the management is conspiring to keep probationary agents from ever getting regularized. It proves that CVG has a sense of social responsibility.

I hope CVG would enable me to work in a DRTV client. Its a humble but fulfilling and fun account to service. besides, I am a salesperson by profession.

Like Sykes, CVG has many accounts, if you've read business news from the US. It is just a matter of time and I can jump into my favored campaigns.

[BeePeeOOO]

To CVG upper management:

Please get more email support[more dayshift work!] accounts for us. Also, inbound accounts[voice or e-mail] that pay commissions whether sales processing plus upsell or customer support plus upsell would also attract veteran sales people. And please let me know about these so that I can work in them!

CVG has the resources to give "economies of scale" to the client and overrun underfunded and "slave driver" call centers. BIG is BETTER!

[choloy_11]

hi guys....

nice to be back here... its been a long time since my last visit here. Kinda busy pero oks naman. Nga pala for those ppl na laging nagtatanong about CVG especially for the newbies, good choice! Nga pala im on my 2nd part training here at CVG Alabang. Im done with the 1st part & hell yeah!!!! Good thing I did survived. As for the CVG peeps in INSULAR they are great.. In fairness, Ive seen a lot of good things about CVG. They'll take care of everything for their agents. They'll give everything that you'll need plus the fact that most of the trainors here are really good! :naughty:

Till next time na lang coz papasok na ako!!!! :crazytongue:

[DiyosA]

ei guys totoo ba na may increase na ang base pay?*** ata ko naalala na transpo allowance..food allowance lang meron ako..hay..cant wait to start this april..

[jaysnmig]

guys. just want to know. any tips and advice with cvg exam? coz ill be taking the exam this month.
thanks in advance..

[BeePeeOOO]

Tips without compromising the purpose of the exam:

Learn how to write business correspondence properly.

Use the scratch paper given to you for taking down dictations.

Listen carefully to what the customers will say to you during the sim.

Practice your typing skills.

Practice basic troubleshooting and navigation[of Windows] of a PC.

[satineblue16]

[I] Hey you guys! First time that i post my msg here was there 2 days before my exam.
After almost 6 months, 5 days na lang mareregular na ko...... (sana)
I've been suspended, got a written warning. But Thank God i made it through.

Truth:
Mahirap
Hindi nakakaboring, kasi ang dami mu ginawa...multitasking in one call....
Masaya kasi u have your friends to talk to.
------------------
Your life in this company lies (tama ba splng) sa mga friends mu and sa team leads mu. team leads can throw you down or canlift you up.
------------------
Stats and Sales and CSAT is the main thing here.

------------------

INSPIRATION.

So you guys na magaaply goodluck! dahil nag push na *** bagong sweldo!!!! mataas na hehehehe 15500-17500!!!! unlike before its 13500!!!!!!

[dflauta]

tanong lang po...
diba may BS FastAccess ang CVG? in which center/branch is this located? dati ko kasing accnt to sa ibang callcenter. i would like to handle it again. thanks! :)


hey there, BS dial up ako, FastAccess is located in PBCom bldg (makati) and they are planning to relocate in CVG commonwealth

[kate_bop]

im planning to apply in CVG commonwealth, but can i submit my resume here in ortigas??? dali lang ba pumasa dyan...i only have 6mos of TSR experience, will they accept that??? or they need more experienced applicant.

[kate_bop]

*** if you didnt pass in TSR position or your not qualify, will they give you considerations like putting you to chat/email support???

[dflauta]

@kate_bop, i have no call center experience, but i passed CVG as a TSR, the exam is quite easy, and just impress the interviewer :) , you could pass your resume in ortigas.....
good luck!! :)

[Brother Beer]

hey there, BS dial up ako, FastAccess is located in PBCom bldg (makati) and they are planning to relocate in CVG commonwealth


ganun ba. ok, thanks ha. punta ako dun sa monday, sana sa BSFA ako ilagay.yun ay kung matanggap ako. :naughty: kaso problema yun pag lumipat sila ng commonwealth. sige bahala na.

bdw, musta yung facilities ng CVG? i mean may game room ba, sleeping room and the likes? ehehe... :)

[zer0_c0oL]

hey there, BS dial up ako, FastAccess is located in PBCom bldg (makati) and they are planning to relocate in CVG commonwealth


pero di pa sure kung kelan lilipat di ba???mejo nga mahirap kase i can't find a place in makati dahil baka biglang lumipat sa commonwealth yung acct...

[ftian_boy]

peeps ano sa tingin nyo dapat kong gawin, nag sign na ko ng contract sa convergys , kaso di ko sinabi na galing na me sa call center na may non compete clause, sa tingin nyo ba malalaman nila yung background ko tungkol don? sa tingin nyo ba dapat ko pa ituloy to? tnx

[zer0_c0oL]

peeps ano sa tingin nyo dapat kong gawin, nag sign na ko ng contract sa convergys , kaso di ko sinabi na galing na me sa call center na may non compete clause, sa tingin nyo ba malalaman nila yung background ko tungkol don? sa tingin nyo ba dapat ko pa ituloy to? tnx

dude mahirap nga yan...malalaman at malalaman nila kung san ka nanggaling...they do background check kase pa alamin kung totoo ba yung mga sinabi mo sa resume at interview and para malaman kung may materminate ka ba forced to resign o may bad record sa dati mong company...right from the start nung una kong phone interview the recruiter from their HR asked me if i do remember any non-compete clause in the contract ko sa aalisan kong company...unfortunately wala...kaya tuloy na paglipat ko sa convergys...bout ur scenario naman di ka naman sasabit dun unless pag-aksayahan nung dati mong company na itrace kung san ka pumunta and idemanda ka if ever which i don't think they would do...so siguro ok *** din wala namang pakelam convergys dun ikaw lang sasabit if ever dahil they hired you thinking you acted in good faith in telling na walang non-compete clause yung contract mo sa dati mong call center..

but like what i have said earlier i don't think your present company would waste their time sueing you for violating the non-compete clause... :kyle:

[RIGOR]

peeps ano sa tingin nyo dapat kong gawin, nag sign na ko ng contract sa convergys , kaso di ko sinabi na galing na me sa call center na may non compete clause, sa tingin nyo ba malalaman nila yung background ko tungkol don? sa tingin nyo ba dapat ko pa ituloy to? tnx


well i dont think that they would waste time to see if you signed a non compete clause with your previous call center..e sa hirap ba naman ng h.r ng paghire nila sayo,di na nila pagaabalahan pa kung may non compete ka dati. ituloy mo lang...sang call center ka ba dati?

[BeePeeOOO]

Ako meron alam na dalawang call center na muntik ng "magsalpukan" dahil sa non-compete clause. Iyung inosenteng staff kasi na gustong lumipat, pumirma sa isang non-compete clause na banned siya sa buong BPO industry for a period of one year pagkatapos ng kanyang resignation. Ang nagpagalit dun sa dati niyang employer e lumipat siya sa isang account na kapareho ng account na pinagtrabahuhan niya. Sa madaling salita...DIRECT COMPETITION DUE TO SAME ACCOUNT AND CAMPAIGN which will really damage the interest of his previous employer. Kung lumipat siya sa isang account na di kapareho/ibang industriya ng BPO baka hinayaan pa siya dahil pwede itong maging national issue sa national media at dahil hindi naman mapipinsala ang kapakanan ng dati niyang employer.


I don't want to mention names. Iyung iba sa inyo na top management sa mga call centers monitoring my posts know this incident.

[dflauta]

ganun ba. ok, thanks ha. punta ako dun sa monday, sana sa BSFA ako ilagay.yun ay kung matanggap ako. :naughty: kaso problema yun pag lumipat sila ng commonwealth. sige bahala na.

bdw, musta yung facilities ng CVG? i mean may game room ba, sleeping room and the likes? ehehe... :)

may sleeping room, pero walang game room, kanya-kanyang laro na lang sa mga online games :no:

[focus_award]

i know somebody who i working in convergys as an agent na dating trainor ng isang call center na may non compete clause with convergys. nagtatago sya bilang isang agent. hihi. hay, kaartehan tlaga ang call centers.

[mindreader]

hi peeps. I'd advice that during ur final interviews, disclose everything na rin, like incidents of suspension or any disciplinary actions. kc sa pagkakaalam ko, magaling ang BI process ng CVG, khet gano pa ka-busy ang HR nila. khet 3 mos ka na sa floor, pag nalaman nilang u didn't disclose some of those info, they'd send you a letter asking you to explain ur side.

btw, m assigned in alabang and from my experience, hindi naman mabagal ang Recruitment dun. nga lang, pag may waiver ka, kelangan mag-submit ka ****. pare-pareho lang ang recruitment process khet saan kang center mag-apply. depende din siguro kung gaano kaayos *** kausap mong interviewer. kc sobrang mabait *** nka-usap ko dati eh.

[BeePeeOOO]

Heto pa po ang aking iba pang mga kuntil-butil sa ukol sa usapin ng "non-compete clause" sa industriya ng himpilan ng tawag o "call/contact center".

Sa pagkakaalam ko, iyung ibang "call/contact" center ay ipinagbabawal lang sa "non-compete clause" ang paglipat sa isang kapwa "call/contact center" na kung saan magkapareho ang "account/client/program/campaign" na pinanggalingan at paglilipatan ng isang "csr". Iyan daw ang ibig nilang sabihin ng kanilang "direct competition" - paliwanang ng "recruiter".

Mayroon din akong alam na himpilan ng tawag o "call/contact center" na kung saan iniiwasan na ipaliwanang sa aplikante ang tunay na kahulugan ng kanilang "non-compete clause" para lang mapapirma kaagad ang nabanggit na aplikante.

Iyun lang at salamat.

[ftian_boy]

thanks sa mga replies nyo, bad trip kasi tong non compete clause, may bond na nga meron pa nito. Actually di ko nga alam na kasama pala to sa contract till nagresign ako saka lang pinaalala sa kin. Anyone else who can share something about non-compete clause?

[themildbrew]

hi peeps. I'd advice that during ur final interviews, disclose everything na rin, like incidents of suspension or any disciplinary actions. kc sa pagkakaalam ko, magaling ang BI process ng CVG, khet gano pa ka-busy ang HR nila. khet 3 mos ka na sa floor, pag nalaman nilang u didn't disclose some of those info, they'd send you a letter asking you to explain ur side.

btw, m assigned in alabang and from my experience, hindi naman mabagal ang Recruitment dun. nga lang, pag may waiver ka, kelangan mag-submit ka ****. pare-pareho lang ang recruitment process khet saan kang center mag-apply. depende din siguro kung gaano kaayos *** kausap mong interviewer. kc sobrang mabait *** nka-usap ko dati eh.


ano pong waver? para po saan? thankies.

[MnEsArEtE]

mindreader
nope thats not true... i went to one call center at ortigas... 1:30 pm and i admit there were several interviews and exams and you really have to wait pero free coffee naman (not sure if twas free coz *** ibang applicants kumukuha e di nakigaya na me hehe)
that very same day 7 or 8 pm na yata they called us 5 kami na nkpasa and offered us the contract right then and there!!!!

what i mean is di lahat ng callcenters ganon katagal ang process!!!
***** nga malas me dun sa final interviewer ko at alabang but super cool **** ng interviewer dun sa call center sa ortigas!!! they were nice na, ambilis pa ng process!!! no need to wait for a call hangang paranoid ka na if you passed or hindi!!!

[MnEsArEtE]

themildbrew
waiver regarding sa non compete clause allowing you to work in another call center even if you signed it

[[-c-h-a-]]

Signing of contract ako tomorrow ng 8pm at Ortigas...

nung nag apply ako, I stated na either TCCR or CCR ako... but I don't know san ako tanggap... nung final interview ko, sabi naman nung nagiinterview sakn na pagttroubleshoot ng computers and other networking stuff ang ginagawa nila... does that mean I'm a TCCR?

Naguguluhan **** ako... pwde kayang iask ko na *** which position I'm qualified for tomorrow?

[choloy_11]

dude mahirap nga yan...malalaman at malalaman nila kung san ka nanggaling...they do background check kase pa alamin kung totoo ba yung mga sinabi mo sa resume at interview and para malaman kung may materminate ka ba forced to resign o may bad record sa dati mong company...right from the start nung una kong phone interview the recruiter from their HR asked me if i do remember any non-compete clause in the contract ko sa aalisan kong company...unfortunately wala...kaya tuloy na paglipat ko sa convergys...bout ur scenario naman di ka naman sasabit dun unless pag-aksayahan nung dati mong company na itrace kung san ka pumunta and idemanda ka if ever which i don't think they would do...so siguro ok *** din wala namang pakelam convergys dun ikaw lang sasabit if ever dahil they hired you thinking you acted in good faith in telling na walang non-compete clause yung contract mo sa dati mong call center..

but like what i have said earlier i don't think your present company would waste their time sueing you for violating the non-compete clause... :kyle:


hey guys, i have a question... what are the companies ba n me non-compete clause contract with convergys. im here at CVG alabang & from what i heard sa trainer namin sa account ko ang me non-compete nila for my account is Daksh that is because of the same account nga. Another one is People-Support and i think there are a lot. Im just curious coz ang dami ko ng nababasa sa thread na 'to, worries about "non-compete". Anyway, just wanna ask what are the other companies ba na have this said agreement with convergys? :eyecrazy:

And another thing, i dont remember na nag-signed ako for whatever "non-compete clause contract" when I was hired in CVG alabang. Unless na lang na di ako aware sa pinirmahan ko w/c is very unreasonable nmn for me to do that.. Hmm.... meron nga bang pinapapirmhan ang CVG for that? I cant even recall na kasi. Please help...:depressed:

[choloy_11]

may palakasan ba sa convergys? i took my finals interview last feb 24 in alabang pero no call or email yet... and someone posted that she had her exams , interview and job offer in one week.. ano ba un.. cant they just say if tanggap ka or not?

from what i know, they'll tell you right away if you're hired coz on the same date they'll give you JO. Now for those nmn who failed, they'll give you second chance to retake the exams and i think after 30 days. Kc *** kbatch ko CVG alabang Wave 17 she failed on her 1st try (kc kbatch ko din cxa nung initial & exams eh) but she had a retake and made it. :blush2:

[choloy_11]

']Signing of contract ako tomorrow ng 8pm at Ortigas...

nung nag apply ako, I stated na either TCCR or CCR ako... but I don't know san ako tanggap... nung final interview ko, sabi naman nung nagiinterview sakn na pagttroubleshoot ng computers and other networking stuff ang ginagawa nila... does that mean I'm a TCCR?

Naguguluhan **** ako... pwde kayang iask ko na *** which position I'm qualified for tomorrow?

Yeah, you can ask them about ur position & actually thats ur right. Saka makikita mo naman un sa contract bago ka mag-signed & they'll explain everything pa for you. :blush2:

[choloy_11]

wala pang one week application ko, tanggap na ako kaagad..mabilis po ang hiring sa CVG subconcious.
alam mo, pag sinabihan ka na they will call you, don't expect a call.you are not accepted.thats reality. ang hit rate pala ng CVG is 4 is to 100 applicants...pero sa PS daw 3 is to 100 applicants...how true?


yeah, true ka dyan! :naughty:

but then you still have to pass their trainings coz i know for a fact me mga bumabagsak sa CCT or sa PST: Transition. Or recommended for re-hire after 9 mos at me tinatawag din sila na conditional pass wherein you will join the another set of batch if you didn't make it to your batch...:sweatdrop:

Pero if you're g00d, you'll pass. :clown3:

[mindreader]

choloy_11:

Nope, walang non-compete ang CVG. Un nga ang maganda sa company na ito eh. They don't have those restriction measures. kaya *** galing sa iabang call centers, khet magaling ka, kapag may non-compete, hindi **** natatanggap sa CVG unless they are able to presenta waiver. ganun ang paliwanag sken nung final interviewer ko.

[themildbrew]

themildbrew
waiver regarding sa non compete clause allowing you to work in another call center even if you signed it


MnEsArEtE, thanks. :) ..

pexers, 'am planning to join the call center industry.

tanong lang po:

ano-ano po ba ang mga openings at CVG?
where can i pass my resume?
how much po ang entry-level salary?

marami pong salamat sa lahat ng sasagot :blush2:

[jaysnmig]

question. regarding the sim exam at cvg.
can anyone give me a complete details about it. coz i am planing to take the exam nextmonth. thanks in advance..

[sweetiepot]

where can i pass my resume? :)

[lizziebare]

guys, since napapag-usapan yang background check, I have a friend na after two days she got absorbed sa call center na pinapasukan niya, she filed a resignation, pinayagan naman siya and valid naman yung reason niya pero hanggang nagyon eh di pa niya alam kung napirmahan na resignation letter niya... tinatamad asikasuhin ng supervisor niya so hindi niya pa makuha yung exit clearance niya... she plans kc na di na niya babanggitin yung previous employer niya since two days after her training ended nagresign na siya... wala pa naman siyang pinapass na kahit anong tin, pag-ibig form, etc... maraming agent dun several months na di pa rin nagpapass ng requirements kc di naman kinukuha nung company...

nasa listahan kaya ng ccap yung name niya as a listed employee ng call center na yon?

[khakiskrt]

CONVERGYS wahahahahaha... :splat: :diablo:

[ftian_boy]

hey does anyone of you guys know someone who is currently an employee of convergys who came from a call center with unexpired non-compete clause? you dont have to name them though just inform me about what happened

[bummer]

hi! just wanna ask what's the salary range of a TL in convergys? thanks!

[choloy_11]

question. regarding the sim exam at cvg.
can anyone give me a complete details about it. coz i am planing to take the exam nextmonth. thanks in advance..

all u need to do is just listen very carefully, that what i did & i passed. You can take down notes if you're not that good in speed typing.. The exam approximately would take you like 3 hours. Goodluck!!!! :blush2:

[loves21]

MnEsArEtE, thanks. :) ..

pexers, 'am planning to join the call center industry.

tanong lang po:

ano-ano po ba ang mga openings at CVG?
where can i pass my resume?
how much po ang entry-level salary?

marami pong salamat sa lahat ng sasagot :blush2:

Since you are a starter for the call center industry, I would suggest that you either customer service representative or technical support representative (if you are a tech savvy).

Convergys has 3 offices: Alabang, Enterprise Center in Ayala, Makati (8th flr, Tower 2), and at the Robinsons building in Ortigas.

Salary starts at 13,000 up. :)

[satineblue16]

CVG SALARY IS IMPROVING...



May mga bagong accounts pa... :)

Ciempre ndi maiiwasan ang office politics, lage naman meron eh....

[themildbrew]

loves21, thankies :)

[christina415]

I took the battery of tests today. I was told that Im qualified for a TechSupport position but still have to go through one more screening stage. Im not sure what test that is coz they told me that they still had to purchase the materials needed for the exam from the States. :bookworm:

Ano po kayang material yun at anung test ba yung susunod or was that just their "nice" way of telling me that I won't be hired? :confused2:

[khakiskrt]

CVG SALARY IS IMPROVING...



May mga bagong accounts pa... :)

Ciempre ndi maiiwasan ang office politics, lage naman meron eh....

hmmm... from what I've heard.. yun BATCH ONE sa Enterprise.. ganun pa din ang sweldo.. wala man lang yearly raise :eyecrazy:

[Una_dagmar]

hmmm... from what I've heard.. yun BATCH ONE sa Enterprise.. ganun pa din ang sweldo.. wala man lang yearly raise :eyecrazy:

Mali po yung narining mo...

[loves21]

themildew...no problem...:) if u have any additional questions, pm na lang po or email ka na lang..

khakiskrt..mali nga *** input mo..lahat kasi nagkaron ng raise sa ngayon. :)

[subconscious]

jologs ng convergys ipupul out daw bellsouth kc hindi nila maabot *** expectations.. san ngayon pupulutin mga agents nila? dami pa nmn nun.. tpos *** mga tsr daw pag may 3 failing METrIC sibak na daw, hindi *** overall grade ha, as in PER MEtrIC!! so kung bagsak *** servey syo dis month, adherence next month, tpos aht dis month tanggal kna. daming natanggal na tl ngayon sa sbc> WATS HAPPENING?

[BeePeeOOO]

RED TAPE AT THE BIR!


Mama mia! Ang diwara pala ng form 2305 ng BIR[change of employer form] went to Pasig[Pasig, palengke area] to file. Told me I have to go back to Manila RDO. I then was asked to fill-up form 1905[change of RDO from Manila to Pasig]. Even have to prepare affidavit because I did not file ITR since my previous income comes from family enterprise and not through a wage.

I later discovered that form 1905 is unnecessary and that form 2305 should be filed in the RDO where a person is registered[certainly not Pasig in my case] through the official BIR website:

http://www.bir.gov.ph/birforms/form_cer.htm#2305

BIR Form No. 2305
Download

(Zipped Excel) | (PDF)
Certificate of Update of Exemption and of Employer's and Employee's Information

Description

A Certificate to be accomplished and issued in case of increase or decreases in exemption, change of status, change in the person of employer, change in the type of employment, acquiring employment after having registered as engaged in business or exercise of profession, change in the working status of the spouse, execution of the "waiver to claim the Additional Exemption" by the husband, or revocation of the previously executed "waiver to claim the Additional Exemption" by the husband.

Filing Date

File this form with the RDO where the taxpayer is registered, within ten (10) days after such change or event. (This form is given to the main employer, copy furnished the secondary employer).

Take note of highlighted phrase. Which means yup don't have to file it in Pasig RDO if you are not registered in Pasig! The BIR is saying one thing but posting a different story in their website. Such inefficieny!!!

Look at this story:

http://www.gov.ph/forum/thread.asp?rootID=6250&catID=13

header body BIR mabwibwisit ka sa services • (2814 bytes)
Posted: 2/28/2003 • 17:47 GMT+8

By:
Donna
registered: 2/28/2003
member
Philippines
Nagkaroon ng Programa ang RDO 39, sa aming Company,kung saan nagpunta ang mga BIR employees sa naturang company upang i accomodate ang lahat ng employees sa kanilang mga BIR concerns. Dalawang beses nagpunta sa aming company ang mga taga BIR RDO 39 dahil noong una ay wala silang dala undi puro forms at pag tinanong mo sila tungkol sa registration ng VAT for professionals IBA IBA sila ng sinasabi.

Sana bago sila pinapunta dito, ay na ORIENT sila ng mabuti para iisang statement lang o Instructions ang binibigay nila sa TAO, nakakagigil na pinagmumukha kang t@nga, to think na ikaw na nga ang willing magbayad,perwisyo pa sa oras mo. Di nila alintana na dahil IBA IBA ang sinasabi nila naaabala ang trabaho mo. (hay naku)

Nung una nang makausap ko ang mga taga BIR na ito sabi nila sa akin subject ako sa VAT, kahit na kinakaltasan pa ako ng Withholding tax on COMPENSATION, tapos nung ma fill up pan ko na yung form at iba na ang BIR employee na nandoon, sabi nya nung magbabayad ako na di naman ako subject to VAT, dahil di naman expanded withholding tax ang binabawas sa akin ng employer ko kundi withholding on COMPENSATION

O diba, isa yan sa conflict na sinsabi nila, kundi ka manggigil (grr) ewan ko na lang.

Ito pa isang classic na PALPAK na service nila, nais kong kumuha ng TIN ID, kaya mega pila ako sa TIN verification nila. Aba di mahanap ang Name ko sa database, sabi baka wala pa akong TIN number, sabi ko nga ANO!!!, eh 6 1/2 years ko na ginagamit ang TIN ko, at 6 1/2 years na rin akong nagbabayad ng Tax, tapos sasabihin mo sa akin wala akong TIN.

Since, di nya makita ang name ko sa database, nag suggest ako na i search nya na lang name ko using my TIN number, ayun na search nya na nga, pero ang nasa database nila MAIDEN name ko pa, samantalang nag update ako ng ikasal ako,nag fill up ako ng update form nila at nag attach pa ako ng marriage contract.

Tapos di na update yung database nila anong klaseng serbisyo yan. Ang kinakainis ko, nakaapat na employer na ako and everytime magpalit ako ng employer nag papa update ako, balewala lang pala lahat ng efforts ko na sumunod, kasi di nila ni re reflect ang changes sa database ng BIR. Tapos pati birthdate ko mali din (ay ka simpleng bagay,kaya pala di ma search)

So sabi ko anong gagawin ko para ma update ang database ko, sabi sa akin mag fill up ako ng form 1905 tapos, ilagay ko yung changes na dapat.

When i had finished filling up the forms and submitted it, the girl who updates the database told me na dapat 2305 form ang ginamit ko at ayaw nyang tanggapin ang form ko. Sa akin lang sila ang nagkamali sa dapat sila ang mag ayos, kaso sila pa ang galit, kung di lang mawawala ang pag ka edukado ko papatulan ko na in public ang mga BIR employees na ito.

Sana ayusin nila ang services nila.


-In my previous formal employments with other offices, I did not have to go through this form 1905. One office even did not require me a form 2305 and yet my withholding taxes were remitted!

[BeePeeOOO]

I hope other staff even in other call centers can comment on this form 2305 and form 1905 hassle. Where you required to fill-out a form 1905 aside from form 2305?

[khakiskrt]

sure mga dudes and dudettes.. pero yan ang sabi sakin ng mga friendships ko dun :)
from 17,200 lang po ang sweldo nila..tumaas lang daw nung nag 6 months sila from start date.. :D pati nga yung mga batch 1 na TL's na naregular allowance pa rin daw.. hu hu hu wawa naman.. :D

[Una_dagmar]

I hope other staff even in other call centers can comment on this form 2305 and form 1905 hassle. Where you required to fill-out a form 1905 aside from form 2305?

I went through the same horrendous experience when I got married. I even had to back home to Baguio for a change in RD.Hanggang ngayon, di ko pa nga tapos pag-aasikaso ko.

1905 is for moving RD. The reason why you might need to move RDO is because you are moving or Convergys needs to you to be in their central RDO which is in Pasig so that your taxes will be computed properly.

[[-c-h-a-]]

just signed with CVG... training starts on april 14

[sleepyhead]

ang gulo ng payroll ng cvg! yun ibang nagresign nakakuha pa ng pay for 2 whole months! yun iba nag resign ng cut off, la na natanggap nung sweldo!

[-c-h-a-] i-enjoy mo ang two weeks of culture & comm training mo! boring na sa product training pero enjoy mo na ren! LOL

btw, sa mga mag-aapply sa convergys, better na sabihin nio ng buo employment history nio. meron naunang batch sakin, di snabi na galing sha sa isang call center sa makati.. na termi! ewan ko ba, parang andami ren nia naging issue eh. oh well!

[BeePeeOOO]

NAku Una Dagmar,

My registered address[residence] is still the same. Even if they don't deduct taxes it properly, huli naman sa yearly filing. I worked with another company and did not update. My taxes were properly deducted. In other call centers walang 2305. Basta may TIN ka OK na! Tingnan mo sa link na supplied ko on BIR forms. Sabi ng webisite ng BIR You can file 2305 and incomew tax in your residence RDO! BIR is confusing. Wala akong ITR for several years since I was running family business of parent. Gagawa pa ako ng affidavit kung bakit ako walang ITR. Sa BIR website pwede mag-file sa residence RDO pag punta mo sa BIR dapat daw sa company RDO. Nakuuu

Kung may iba kang kaibigan sa ibang call center, wala ng 2305, basta mag-file ng tama yearly.

[EcKo_01]

CVG SALARY IS IMPROVING...



May mga bagong accounts pa... :)

Ciempre ndi maiiwasan ang office politics, lage naman meron eh....

heheheh kaya nga im so happy hehehe... nadagdagan kahit konti but im still satisfied.. hehehehe

[chillin_kyle]

ang gulo ng payroll ng cvg! yun ibang nagresign nakakuha pa ng pay for 2 whole months! yun iba nag resign ng cut off, la na natanggap nung sweldo!

[-c-h-a-] i-enjoy mo ang two weeks of culture & comm training mo! boring na sa product training pero enjoy mo na ren! LOL

btw, sa mga mag-aapply sa convergys, better na sabihin nio ng buo employment history nio. meron naunang batch sakin, di snabi na galing sha sa isang call center sa makati.. na termi! ewan ko ba, parang andami ren nia naging issue eh. oh well!


sleepyhead, you have to coordinate with hr about the payroll issues. In fairness medyo efficient naman *** as compared sa iba :) actually we have now a different "payroll group"- tama ba term ko hr peeps? kung napansin nyo iba na itsura ng ating mga payslips :)

I agree with you dun sa mga na terminate sa ibang company. it's true guys, you have to tell hr everything about ur employment history kasi sobra mag bi or ci ang cvg, kayo din :)

[chillin_kyle]

jologs ng convergys ipupul out daw bellsouth kc hindi nila maabot *** expectations.. san ngayon pupulutin mga agents nila? dami pa nmn nun.. tpos *** mga tsr daw pag may 3 failing METrIC sibak na daw, hindi *** overall grade ha, as in PER MEtrIC!! so kung bagsak *** servey syo dis month, adherence next month, tpos aht dis month tanggal kna. daming natanggal na tl ngayon sa sbc> WATS HAPPENING?


JOLOGS? subconscious, wer di you get that information? for what "we" knw, bellsouth is coping up naman na last month and this month. kaya its a no no for you to say na magpupull out na ang bellsouth. agents need not to worry about their job KUNG okay naman ang metrics nila. LAHAT ng programs may metrics na kailangan mameet and if some agents will get a FAILING mark, sorry pero GOODBYE. Pati rin TLs pwedeng masibak if they are not performing well. d *** yan nangyayari dito sa CVG pati din sa ibang company.

[lb_bullet]

i wanna apply sana for the directv account pero i found out na its located at alabang pala.... ang layooooooooooooo

[BeePeeOOO]

Ako rin gusto DirectTV pero kung sa Alabang...malas. Malay mo, magbigay ng relocation allowance para sa mga makukulit na gustong magtrabaho para sa DirectTV.

[DarthScully]

a question to the HR/ Recruiting folks

i signed up with CVG last December and agreed to wait till March 28 for the start of the training since i opted to be assigned to Commonwealth. i called them up March 1st inquiring about some requirements and asked about the training schedule but they said i'll be given a call regarding that 2 weeks before start of training. well March 28 is less than 10 days away and i havent heard a thing from them. am i still hired by CVG?

[miles_davis]

darthscully,

sa tingin ko wala na yun, yun din ang naging experience ng GF ko eh, nakalimutan na nila ang application mo

IMHO

[BeePeeOOO]

Darthscully,

If you signed a contract, you should inform their HRD at Pasig site.

[Gummy_Bear]

Parang gusto ko din mag-try apply dito ah.... Currently employed din ako as Tech support... Ano b mga accounts dito sa TTCCR?

[deviljomz]

totoo ba yun...sabi sa thread pag sinabi ng HR na tatawagan ka nila you are not actually hired? That's cool...knowing i passed all exams. Oh well.....thats ok. Just had a hard time kasi passing the exams, and when i did hndi pala ako hired. Hay....

[[-c-h-a-]]

[-c-h-a-] i-enjoy mo ang two weeks of culture & comm training mo! boring na sa product training pero enjoy mo na ren! LOL


Thanks! I will! :D

Just wanted to ask... if you got hired as a CCR but gusto mo maging TCCR after sometime (kung kelan ka magsawa sa pagiging CCR and provided regularized ka na), is it possible? Is there a procedure ba?

and outbound calls ba ang account ng Chase Fraud? I saw this xe sa attendance sheet nung job offer namin... *** iba Bellsouth DSL, Bellsouth Dial Up... tapos I saw nga Chase Fraud... i just assumed it's an account hehe! If it is, outbound or inbound calls ba ang hnhandle nila?

[choloy_11]

[QUOTE='[-c-h-a-]']Thanks! I will! :D

Just wanted to ask... if you got hired as a CCR but gusto mo maging TCCR after sometime (kung kelan ka magsawa sa pagiging CCR and provided regularized ka na), is it possible? Is there a procedure ba? .....


opo, there are a lot of opportunities in here once you're already in but of course before u can do that u have to stay in the company for i think 9 mos ata. Saka they do have internal hiring nmn regularly, u really need to check out the bulletin boards regularly. :blush2:

[choloy_11]

... btw, sa mga mag-aapply sa convergys, better na sabihin nio ng buo employment history nio. meron naunang batch sakin, di snabi na galing sha sa isang call center sa makati.. na termi! ewan ko ba, parang andami ren nia naging issue eh. oh well!


meron akong kilala batchmate ko she confessed to me na galing cxa sa colcenter but i havent told her yet about sa sinabi mo.. Just wanted to ask like how long i she on the floor na when they did found out? And Did they followed the legal steps on terminating her? Curious lang.... Thanks! :depressed:

[loves21]

wow..totoo ba yun? pwede po bang malaman kung anong account nia sa convergys? mahirap talaga yun, kasi sa interview pa lang mahigpit na abt non-complete clause e, yung iba nga pinapadala talaga yung contract para sure na out of the non-complete clause na nga e...sablay talaga pag nagsinungaling pala cia.

[deviljomz]

may reasons naman ***** sya to lie. Malay mo, naterminate sya for absences:) Tapos yung absences nya valid naman..syempre pag sinabi mo sa HR na naterminate ka kahit anong reason bad sa kanila, kahit maghapon ka pang magpaliwanag hehe. I believe if wala namang non-compete clause he/she have the right to tell kung galing sya sa ibang call center or not. It wouldnt matter naman. Pag probi naman la namang non compete clause sa ibang call center, kaya ok lang yun. Dami pa kasi hahanapin *** ng HR like clearance etc pag galing ka sa iba. Basta pag walang non compete its ok to lie:P Bad infulence noh...

[mindreader]

a question to the HR/ Recruiting folks

i signed up with CVG last December and agreed to wait till March 28 for the start of the training since i opted to be assigned to Commonwealth. i called them up March 1st inquiring about some requirements and asked about the training schedule but they said i'll be given a call regarding that 2 weeks before start of training. well March 28 is less than 10 days away and i havent heard a thing from them. am i still hired by CVG?

Yes, you do need to inform the Recruiters from either Ortigas or Commonwealth, I guess. Once you have signed the contract during Job Offer kc, they already reserved a slot for you in that particular training sched. Remember, CVG has an on-going ramp, so they as many people as they can get. Di nila basta kakalimutan un, lalo na kapag nag-sign up ka na. :)

[rafcmptrxprt]

Hey guys! I've been reading up here 2 days in a row, I just finished my preliminaries today, and am scheduled for final interview tomorrow.

What do you think it usually contains?

Some insight would be much appreciated.

[Una_dagmar]

i wanna apply sana for the directv account pero i found out na its located at alabang pala.... ang layooooooooooooo

As far as I know we also have a Commonwealth and another Makati site under construction.

AGAIN...PLEASE REFRAIN FROM MENTIONING PROGRAM NAMES!

[DarthScully]

BeePeeOOOO and mindreader

funny thing is the person i talked to in early March was from the Ortigas CVG branch, she sounded so confident that they'd give me a call, took my name, had it spelled and all that.

i'll try to give them a call, but the last time it was quite an exercise since i was given quite the runaround.

i also have another question, is it possible to delay my training schedule? say instead of March 28, that i be included for whichever is the next training date?

[[-c-h-a-]]

i also have another question, is it possible to delay my training schedule? say instead of March 28, that i be included for whichever is the next training date?

yes you can... sa job offer before you sign their contract, pwde mo naman pakiusapan un HR na ngcconduct ng JO nyo... that's what I did... I was supposed to start on March 31 but I asked if it's possible to move it to a later date... and she did. My employment date now starts on April 14

[coolsexythug03]

wow..totoo ba yun? pwede po bang malaman kung anong account nia sa convergys? mahirap talaga yun, kasi sa interview pa lang mahigpit na abt non-complete clause e, yung iba nga pinapadala talaga yung contract para sure na out of the non-complete clause na nga e...sablay talaga pag nagsinungaling pala cia.


tabi tabi po.. :)
correction lang po.. NON-COMPETE clause po yun..

peace ha.. :naughty2:

[DarthScully]

']yes you can... sa job offer before you sign their contract, pwde mo naman pakiusapan un HR na ngcconduct ng JO nyo... that's what I did... I was supposed to start on March 31 but I asked if it's possible to move it to a later date... and she did. My employment date now starts on April 14
hey, that's good to know. gotta question for you, check your PMs :)

[nat4712001]

newbie here... i just passed the exams. 3 hours kami dun grabe and 10 lang kami natira. ang ganda pa ng administrator namin! si chrissy! hehehe anyways, for final interview na ako sa 29. ano kaya sa final interview ang mga tanong? sana makapsa ako at magkatrabaho

[loves21]

wow..good luck nat... final interview? hmmm...mostly about what you have in your cv..schools, affiliations, etc...also your abilities and what you can bring to the company...mga ganon2 lang. :)

[sweetiepot]

Now, question :D

tumatanggap ba sila ng walk-in applicants? can anyone give me the exact address of Convergys, either in Makati or Ortigas (basta kung san tumatanggap ng walk-in)..

Thanks :)

[loves21]

sure..

here in Makati, just go to 8/f Tower 2, The Enterprise Center (Ayala Ave cor Paseo de Roxas)

sa Ortigas, I'm not sure, but I think it's at the 24/f of The Robinson's Tower (back of Galeria)

good luck po! :)

[jonpacey]

ello question *** po... is it true na magkakaron ng cvg sa gateway mall? kelan po magsstart ang hiring and pano po yung process? thnx =)

[nat4712001]

]

sana nga miss loves21 i want to be here in convergys. ah gnun ***. im actually reviewing my resume from time to time. what can i bring to cvg? mrami. ako *** uubos ng kape at tsokolate nila!! hehehhe

dahil lhat ng tanong nila puro yes sagot.... r u willing on shifts? ot? graveyeardshifts.... name it yes lahat ng sagot ko hhehehehe. which was wuite bad hhehehe. pano pag psukan na?

bhala na si batman...


walk-in lang ako. i was interviewed the same day i gave my resume. and the next day i was scheduled for a computer test na pagkahabahba peero enjoy dahhil maganda naman *** administrator. *** alagi ako nagtatanong sa kanya hahaha.....

[sleepyhead]

']Thanks! I will! :D

Just wanted to ask... if you got hired as a CCR but gusto mo maging TCCR after sometime (kung kelan ka magsawa sa pagiging CCR and provided regularized ka na), is it possible? Is there a procedure ba?

and outbound calls ba ang account ng Chase Fraud? I saw this xe sa attendance sheet nung job offer namin... *** iba Bellsouth DSL, Bellsouth Dial Up... tapos I saw nga Chase Fraud... i just assumed it's an account hehe! If it is, outbound or inbound calls ba ang hnhandle nila?

ang alam ko hindi outbound, pero pag may fraud case ang Chase, dun ita-transfer ang call. ***** if there's a need to call the customer back, magiging outbound. pero usually TL gumagawa nun. or hingi ng permission sa TL.

pwede ka din pa transfer ng account (CCR to TCCR) after 9months. you have to fill out a form ata eh.

[sleepyhead]

meron akong kilala batchmate ko she confessed to me na galing cxa sa colcenter but i havent told her yet about sa sinabi mo.. Just wanted to ask like how long i she on the floor na when they did found out? And Did they followed the legal steps on terminating her? Curious lang.... Thanks! :depressed:

five months yata? basta hindi na lang sha ni-regularize. arang ganun. i'm not sure kung pano talaga nangyari eh. may experience ako sa HR, and talagang todo background check sila. sa ibang comapnies nga eh, meron pa talagang private investigator. ***** it's best talaga na sabihin na kagad kesa yun malalaman pa ng company kung kelan naka start ka na.

[aidandbedan]

just asking...
is convergys accepting applicants for team leader from outside the company... because i'm really interested... and if so, what are their qualifications?
thanks

[david_james]

yes, we do external hiring for Team Leaders - but you must already be working under the same capacity from another company. We always put a very high premium on work experience and leadership capability.

[Artemio]

Convergys called me, sabi nakapasa daw ako sa tests and interview, binigyan ako
ng contract to sign 19k a month, no allowance straight up. sabi ko, i'll think about it. kasi, ang dami ng responsibilities, marami daw trabaho out of office. I still have the contract Unsigned.

[[-c-h-a-]]

ang alam ko hindi outbound, pero pag may fraud case ang Chase, dun ita-transfer ang call. ***** if there's a need to call the customer back, magiging outbound. pero usually TL gumagawa nun. or hingi ng permission sa TL.

pwede ka din pa transfer ng account (CCR to TCCR) after 9months. you have to fill out a form ata eh.

whew... that's REALLY good to know... i don't know xe if I can do outbound calls... pero shempre, if dun ako iaassign, wala akong choice but kayanin db :blush2: pero in terms of liking, ayaw ko **** outbound

thanks sleepyhead!

[RIGOR]

ei guys balita ko adjusted na ang base pay sa cvg...mgkano na ba sa tech account?13500 lang offer when i signed my contract

[[-c-h-a-]]

ei guys balita ko adjusted na ang base pay sa cvg...mgkano na ba sa tech account?13500 lang offer when i signed my contract

adjusted na nga :D dun sa job offer xe may 5 na tccrs and un namention nila na offered salary sknla are much higher than 13,500php

i have another question... I have NO idea what time and where ang training ko... when am i supposed to know about the details of my training? when I submit my pre-emp reqs? or convergys will call me to inform me ***? or ako un tatawag sa main office?

medyo malapit na xe april 14 and nagwworry *** ako since all I know is when I'm starting... but what time and where should I report, wala na! :depressed:

[zer0_c0oL]

']adjusted na nga :D dun sa job offer xe may 5 na tccrs and un namention nila na offered salary sknla are much higher than 13,500php

i have another question... I have NO idea what time and where ang training ko... when am i supposed to know about the details of my training? when I submit my pre-emp reqs? or convergys will call me to inform me ***? or ako un tatawag sa main office?

medyo malapit na xe april 14 and nagwworry *** ako since all I know is when I'm starting... but what time and where should I report, wala na! :depressed:


buti ka nga april 14 pa start mo eh...ako april 4 pero di ko pa lam sked ng training ko hahahaha....april 14???ndi ba april 11 dapat...kase lam ko every monday start ng training eh....

[sleepyhead]

[-c-h-a-] ayusin mo na requirements mo para submit mo na sa first day. tatawagan ka naman nila kung san training mo eh. umabot na ba ng 17 ang offer sayo? :D

zer0_c0oL that's not always the case. i started on a thursday ren. kse first two days orientation, etc. the following monday, training na talaga.

enjoy cct! :D

[tin28]

hey...

took the exam yesterday, then kanina yung final interview ko with maan...malalaman ko pa bukas ng 5 pm kung tanggap na ako...


sana i'll get through....

[sMalLv!lLe]

hi..i wonder if there's anyone from the HR of Convergys who can possibly provide me with an answer to my inquiry..

i'd just like to know if the company is in need of a local IT support..sort of helpdesk staff...if so, can I ask for some basic details about the job?

just so you know, im currently workin in a US based law firm as one of the global helpdesk analysts...the job is actuallu good but i feel underpaid for the workload..

hope to hear any response regarding my inquiry..thanks... :)

[kenshin_x]

Hi all! just need sum info

i need to know how much is the basic entry level salary there at convergys and how much for the experienced one's... convincing **** po b?

ok po b jan mag work? hindi **** po b mashadong pulitika jan??
or mashado kng pa pagurin na parang robot,, lagi nlng OT..? o *** walang pahinga s calls, CR *** ang pahinga..... ?

how many vacation leaves can they offer?

and lastly ano ang sinusupport ng tech???

any info will be gr8ly appreciated.

thanks!

[[-c-h-a-]]

zero_cool: yun mga kasabay ko na iba april 4 din start ng training :D tech support sila... actually, march 31 nga dapat start ko kaso parang ang aga so pinamove ko hehe!

sleepyhead: i'm actually finished na with my requirements ;) papasa ko na sana this week or early next week... i was thinking dun na magtanong when i pass my pre emp reqs... but tatawagan naman ***, so I guess di na ako mgttanong... m only a ccr but same lang yun offer satin (*** before and sakin ngyn... un tccr na kasabay ko, yep may umabot ng 17k... pero di lahat)

[sleepyhead]

[-c-h-a-] ang starting ko non 12.5 plus 1k na allowance. ganun pa din yun sayo? or sinama na nila un transpo?

sa mga tga CVG jan.. punta na dito sa forum na to --
http://cvgtalks.suddenlaunch3.com hehe! :D

[Job_Seeker]

Hello,
Para sa mga may posisyon sa Convergys
Ano po ba ang openings ngayon sa Convergys?
Tech Support at saka yung CSRs
Kung pwede po sana yung para sa mga fresh grads at walang Call Center experience.

Update po sa Job Openings
Thanks

[nat4712001]

ayus psado na ako sa interview n final. and ms hr rtold me that i should expect i call. pero gaano katgal/? bka atapos n *** summer eh *** pa ako work? hehehe carry *** yan. pde n sana ako magwork kaso commnwealth ang alok na hired agad eh cavite p ako kaya tumanggi ako. ill be waiting for slots at makati or alabang huhuhu pki tulungan **** ako maenlfghten **!!!1

[kenshin_x]

Hi all! just need sum info

i need to know how much is the basic entry level salary there at convergys and how much for the experienced one's... convincing **** po b?

ok po b jan mag work? hindi **** po b mashadong pulitika jan??
or mashado kng pa pagurin na parang robot,, lagi nlng OT..? o *** walang pahinga s calls, CR *** ang pahinga..... ?

how many vacation leaves can they offer?

and lastly ano ang sinusupport ng tech???

any info will be gr8ly appreciated.

thanks!

and also the shifting schedule, how is it implemented? :)

[DarthScully]

hey question lang, is sit true that the tech account for Commonwealth was pulled out and transferred to Makati? puro CS lang daw yun para sa Commonwealth?

[betamax]

saang site ang bs fastaccess account ng convergys? and sbc? may iba pa ba kayong dsl tech support maliban sa bs at sbc? salamat!

[lb_bullet]

san ba ang site ng directv account? sa alabang ba talaga or sa commonwealth??? anyone?

[koleen]

I had my fnal intrvw at cvg 1st wk of feb pa. D one who conducted my intrvw told me dat i passed. But unfortunately during dat time, my sked had a conflict with the work shift and i would only be ready by march so she just told me to inform her via email if evr m alrdy available. I did send her email last march 15. Up to now i havnt received any reply frm her yet so i went there personally ysterday but the people there told me that she was out in a meeting. I waited for an hour after i decided to leave. But b4 i left, the security just askd me to sign a slip where i wrote my name and contact #. He told me dat he will be the one to explain to her my ‘case’ when she arrives. No calls yet from cvg up to this moment. *** do you think? *** should i do?