Convergys

[caRinGURL]

whats the contact # of cvg?

[figureskater]

Weird naman *** balita ko na walang sariling station ang mga CVG agents.
Ganito ba talaga sa call center industry?
Parang trip to Jerusalem?

[DarthScully]

Weird naman *** balita ko na walang sariling station ang mga CVG agents.
Ganito ba talaga sa call center industry?
Parang trip to Jerusalem?
i have yet to find a call center where agents have their own stations.

unsanitary? you bet.

i was thinking if i'd do a masters i'd probably take up Microbiology and do a thesis on how many bacteria there are on the keyboards and mouse with so many different people using them.

[sleepyhead]

totoo yun. pero u have to stick to your team. o dba? hehe! pero kung walang wala na, kalat kalat talaga. minsan di kami naka log-in for a whole hour cause of seating issues.

koleen try calling them na lang muna :)

[klein]

whats the contact # of cvg?

:) 8577689

[c0re21]

I had my fnal intrvw at cvg 1st wk of feb pa. D one who conducted my intrvw told me dat i passed. But unfortunately during dat time, my sked had a conflict with the work shift and i would only be ready by march so she just told me to inform her via email if evr m alrdy available. I did send her email last march 15. Up to now i havnt received any reply frm her yet so i went there personally ysterday but the people there told me that she was out in a meeting. I waited for an hour after i decided to leave. But b4 i left, the security just askd me to sign a slip where i wrote my name and contact #. He told me dat he will be the one to explain to her my ‘case’ when she arrives. No calls yet from cvg up to this moment. *** do you think? *** should i do?


my case is similar since i'm still connected with another company... good thing the one that interviewed me gave me his direct number to inform him when i'll be able to start...


i was thinking if i'd do a masters i'd probably take up Microbiology and do a thesis on how many bacteria there are on the keyboards and mouse with so many different people using them.


hahaha!!! kaya kami dati dun sa call center na pinagtrabahuan ko e kanya kanyang dalang alcohol... kadiri pa minsan kasi walang mga amplifiers yung pe na kabitan ng headsets kaya kahit napunasan na yun ng alcohol e maaamoy mo pa rin yung mga naipong laway!! YUCK!!! tapos yung earpiece, talagang lilinisin ng todo todo kasi minsan may naiiwang ear wax pa!! kadiri talaga!! dapat hindi lang headsets ang kasama sa supplies ng mga agents e, dapat kasama handsets na rin... hmmm... would it be too much to ask for a portable computer?? hehehehe!!! isasauli naman pag nagresign e!! wehehehe!!!

[nat4712001]

klan b ako mageexpect ng tawaagg!!! waaah!!!

[EKZPERTO]

convergys was my first choice and will always be my choice...i resigned to my previous employer and i know im in the greatest time of my life there...nwei before when i working with WCC i wasnt using my head at all...but with cvg i know im going to use my coconut in undergoing my training in cvg...coz even their accent training is tough....but of course when its tough you'll definitely learn a lot from it...

[EKZPERTO]

no hypocrisy but i think cvg is still the best

[caRinGURL]

:) 8577689

thanx for the #.

just wanna ask.. tagal ba talaga mabigyan ng sched for final interview. kasi i passed the simulation naman even the technical test. after that they just told me tatawagan daw ako for final interview but until now wala pa din. hindi ba ako pumasa pag ganun?

'just wanna know guys'

thanx

[bee_jolly]

i am excited about this. i have my schedule for my final interview with convergys - alabang tomorrow. i hope i would land a job. :D

[bee_jolly]

thanx for the #.

just wanna ask.. tagal ba talaga mabigyan ng sched for final interview. kasi i passed the simulation naman even the technical test. after that they just told me tatawagan daw ako for final interview but until now wala pa din. hindi ba ako pumasa pag ganun?

'just wanna know guys'

thanx
mine took a while. i took and passed the exam on march 11. never heard anything from them 'till i got the call last wednesday, march 30. matagal yata talaga, unless you applied for a position at convergys-makati. kasi yung mga kasabay kong nag-exam at pumasa nung march 11 na makati office ang choice, they were scheduled for a final interview right then and there. :)

[sleepyhead]

pumasa ka nun. minsan matagal lang talaga. it depends kasi on the number of people who took the test, kaya kelangan talaga ayusin nila ang sched diba? tsaka final interview naman parang familiarity na lang. tipong titingnan lang nila kung kaya mo talaga and kung interested ka talaga, kaya kelangan lang pa-bibo. :D

[V4Vendetta]

hahaha!!! kaya kami dati dun sa call center na pinagtrabahuan ko e kanya kanyang dalang alcohol... kadiri pa minsan kasi walang mga amplifiers yung pe na kabitan ng headsets kaya kahit napunasan na yun ng alcohol e maaamoy mo pa rin yung mga naipong laway!! YUCK!!! tapos yung earpiece, talagang lilinisin ng todo todo kasi minsan may naiiwang ear wax pa!! kadiri talaga!! dapat hindi lang headsets ang kasama sa supplies ng mga agents e, dapat kasama handsets na rin... hmmm... would it be too much to ask for a portable computer?? hehehehe!!! isasauli naman pag nagresign e!! wehehehe!!!

ako nga gusto ko ng magdala ng sariling keyboard and mouse, kaso yun keyboard di kasya sa locker hehehehehe :D

[aiz]

Guys, do you know if:
1. Does Convergys have a teambuilding and is it MANDATORY?
2. Does Convergys still have openings for an e-mail based account, and which account is this?

[heart4us]

changing shifts ba sa CVG? is there a way to have a stable shift, **** graveyard shift?

[golfer_guy]

i have yet to find a call center where agents have their own stations.

unsanitary? you bet.

i was thinking if i'd do a masters i'd probably take up Microbiology and do a thesis on how many bacteria there are on the keyboards and mouse with so many different people using them.


im working in a call center and we have our own stations :)

[jeni_garner]

I had my fnal intrvw at cvg 1st wk of feb pa. D one who conducted my intrvw told me dat i passed. But unfortunately during dat time, my sked had a conflict with the work shift and i would only be ready by march so she just told me to inform her via email if evr m alrdy available. I did send her email last march 15. Up to now i havnt received any reply frm her yet so i went there personally ysterday but the people there told me that she was out in a meeting. I waited for an hour after i decided to leave. But b4 i left, the security just askd me to sign a slip where i wrote my name and contact #. He told me dat he will be the one to explain to her my ‘case’ when she arrives. No calls yet from cvg up to this moment. *** do you think? *** should i do?


Call the recruitment department. kasi what i know is if your passed your resume will be in active file. minsan you have to make kulit the peeps there in convergys medyo slow sila mag react. i've been there so I know

[r_69_e]

minsan you have to make kulit the peeps there in convergys medyo slow sila mag react. i've been there so I know

There's just so many things to do. not really "slow magreact". not only in convergys but from the other call centers as well. :)

[DarthScully]

im working in a call center and we have our own stations :)

is your call center new? wait till you hire more peeps, when they come that priveledge goes out the window ;)

if it really is permanent.... where do you work? :p

[heart4us]

changing shifts ba sa ConVerGy? is there a way to have a stable shift, **** graveyard shift?

[khakiskrt]

hehe you share stations in CVG and you share headsets... they'll just give you a foamie you can keep in your locker after your shift.. YUCK!! buti pa sa INFONxx, you get your own headset! brand new pa! :P

[heart4us]

changing shifts ba sa ConVerGy?

[DarthScully]

hehe you share stations in CVG and you share headsets... they'll just give you a foamie you can keep in your locker after your shift.. YUCK!! buti pa sa INFONxx, you get your own headset! brand new pa! :P
is that true? ick.

[FRANGIPANNI]

anyone here from convergys alabang??? how is it working there???
and id have to say ... you guys have really professional people at your hrd... thumbs up to you guys!!!
those who are about to take their final interview ... relax its a piece of cake itll only take about 5-15 minutes and youre done!!! hope to see you guys on the floor!!! seeya

[sleepyhead]

heart4us it's convergys po :) and yes, shifting sched talaga. for 3months. so mejo stable naman. buti nga naayos na eh. when we started out every week nagbabago.

DarthScully yes it is :lol: and yes again, ick talaga. pag naiwan mo pa yun foamie nanakawin na ng iba.

FRANGIPANNI i used to. it depends siguro on the account and the whole environment. otherwise, anjan pa ***** ako. hehe!

[c0re21]

yuck!! sharing headsets!! eek!! di ba labis na kakuriputan na yun?? paltan mo man ng foam yun e maiiwan pa rin germs dun!!

[Berries96]

i also passed the exam last friday and chrissy told me that i would be having my final interview soon...however, naubusan sila ng schedule..

i read frm another pexer here that she's also waiting for her final interview..kelan kaya yun? i'm in need of a new job asap. i told them that i'm okay w/ makati or alabang. anybody here who took the exam last wk? waiting pa ** kayo? i hope u guys could also post ur updates here. thank's!

[RIGOR]

sinong training ** para sa chase fraud account?taas ang kamay

[Berries96]

chrissy also told me that they already have a program for me? i wonder when they would call again?

[koleen]

Call the recruitment department. kasi what i know is if your passed your resume will be in active file. minsan you have to make kulit the peeps there in convergys medyo slow sila mag react. i've been there so I know

i dunno. i tried calling them. yung nakausap ko just told me to try calling that number again and look for the person who conducted my intrvw. i did pero talagang di ko mahagilap yung tao. walang sumasagot dun sa line nya.kelangan bang yung ngintrvw **** syo ang hanapin? *** bang iba na pwde kontakin ?

[khakiskrt]

yuck!! sharing headsets!! eek!! di ba labis na kakuriputan na yun?? paltan mo man ng foam yun e maiiwan pa rin germs dun!!

yuck talaga!! we complained about that first day palang namin ( batch 1 ako dun sa CSG, Converygs Makati ) pero they said ganun daw talaga policy ng CVG, share ng headsets ( YEAH NAGTITIPID! ) yuck talaga.. sabi nga namin before, kadiri, kahit may foamie, may germs dun sa headset mismo, sabi nila, may ALCOHOL naman daw.. :eyecrazy: anyway, I'm glad I got out of that hell hole :crazytongue:

[BeePeeOOO]

Interesting find while walking around the makati CBD: Convergys is having its own building constructed at Ayala Avenue right beside the unfinished building owned by JAKA Corporation.

I hope I don't get posted there. Its nice working in a skyscraper overlooking the bay area.

I just hope someday I will be working in a telecom account that pays commissions.

[RIGOR]

cnong ** ang nasa isa sa mga banking accounts ng convergys?taas ang kamay :diablo:

[BeePeeOOO]

Psssssst...mabilis ngayon ang hiring sa CVG dahil kailangan ng mga 3000 more staff till the end of the year.

Magmadali na!

By year end 10000 na ang staff ng CVG.

Sabay-sabay ang malalaking ramp-up ng mga big and well-capitaliized Philippine BPO firms.

[ezekielle]

para namang hindi totoo eh... kasi ako, nagapply ako dun.. just last feb. sabi nung nagintrview sa kin pasado daw final interview ko.. sabi tatawagan daw ako for sked ng trainig.. eh ano na ngayon april na!~ anong petsa na hindi pa din ako nagsisimula sa kanila... lokohan lang yata yon.. ewan ko...

[heart4us]

how many exams/steps does convergys have?
initial interview, then computer exam, then?

also, how much is the salary of a TL here?
what is the salary of an OM?

[sleepyhead]

mayaman ang cvg. tinitipid nga lang daw talaga.

[heart4us]

Tips without compromising the purpose of the exam:

Learn how to write business correspondence properly.

Use the scratch paper given to you for taking down dictations.

Listen carefully to what the customers will say to you during the sim.

Practice your typing skills.

Practice basic troubleshooting and navigation[of Windows] of a PC.

is this for the computer assesment after the initial interview?
do i really need to know how to make business correspondences?

[RIGOR]

guys di ba kayo naiinis sa elevator sa insular building?ang bagal no?

[EcKo_01]

ang sama talaga kasi sharing ng headsets... anu ba naman yung may sarilikang headset di ba? it's just like na ur kissing the previous user nung station mo pag napapadikit yung mouthpiece ng headset mo....

[DavidAames]

guys di ba kayo naiinis sa elevator sa insular building?ang bagal no?
inis na inis anong acct mo?

[RIGOR]

inis na inis anong acct mo?


sa chase fraud ako..nag stairs nga ko kaninang umaga..mgssetup pa ko ng workstation e i only have 5 mins left.buti na lang sa rcbc ako maasign

[ralphroberts78]

Guys I just would like to ask, what if you did not pass the PST, Is there a chance that you will be re-trained again or be transferred to another account. In our batch, all of us are having a hardtime passing some of the exams, the passing score is really high. we are constantly pressured everyday and some of us are even thinking of transferring to other account. we are under a telecom account, indeed challenging but the stakes are high. some of us are newbies and it's difficult to cope up but then again the training is the best, we are really learning. I just hope that all of us can make it. moreover, we are troubled by what we've heard, Is it true that if you failed PST, you are going to pay for the bond? anyway thanks guys!

[rafcmptrxprt]

hello guys,

just curious, what is the typical shift schedule of a TSR or CSR agent? Im a Christian, but I really mind working on Sunday mornings. I dont mind afterwards. Do they have shifts that go over Sunday mornings? usually how long is the training? is three months really the norm before shifting?? Are they still the best call center?

Somebody with experience with CVG please answer me.

Thank a lot

[nat4712001]

waahahah for training na ako!!!1 yehey!!! buaks n ako start!!! bayad ba un?

[sleepyhead]

ralphroberts78 ano acct mo? clearpay? hehehe! magcopyahan na lang kayo! alam mo, wala din naman sa training scores yan eh. kse sa transition, mawawala din yun iba. tsaka dun ka pa lang matututo talaga! hehe! basta do your best!

rafcmptrxprt shifting talaga. i'm not sure about the other accounts pero ganito nangyari sakin.. 6weeks training, then 1 week transition. after that, shifting na. pag sundays hanggang 11am lang. tas midnight na ulit ang start ng shift.

nat4712001 yes may bayad na yun! 6 whole weeks of getting paid for just sitting around! san ka pa dba? LOL

[david_james]

anyone here from convergys alabang??? how is it working there???
and id have to say ... you guys have really professional people at your hrd... thumbs up to you guys!!!
those who are about to take their final interview ... relax its a piece of cake itll only take about 5-15 minutes and youre done!!! hope to see you guys on the floor!!! seeya

Thank you very much. :)

[M.Nonpareil]

sinong training ** para sa chase fraud account?taas ang kamay

I am I guess.. I saw that sa attendance sheet next to my name nung Job Offer e.. while some had Bellsouth etc etc...

[BeePeeOOO]

heart4us:

Yes, applicants need to have basic e-mail business correspondence skills - so as to enable them to have more latitude in the accounts that they can be posted by HRD.

I was expecting and prepared for such a test. Consequently, I was given the option to work in an email support account among others, though I opted to work on sales order processing and upselling/cross-selling account[sorry can't disclose the exact name of the account though you may come accross it in foreign business news].

The HRD even told me straight that posting to different accounts depends on work background and test results in the different test categories[thus the offer to me to work in the e-mail support account].

[DarthScully]

are there set shifts here in CVG?

btw, does anybody here know what time training scheds usually start?

[heart4us]

during the training, how much do i get paid?

[sleepyhead]

training scheds start at 5am. so that's 5am-1pm. the latest is 3pm, that's 3pm-11pm.

you get paid the same amount that's on the contract. shempre may tax. and nite diff, kung maabot man.

[[-c-h-a-]]

I am I guess.. I saw that sa attendance sheet next to my name nung Job Offer e.. while some had Bellsouth etc etc...

oh this is me by the way.. my bro forgot to log out...

rigor, chase fraud ba nghhandle ng outbound calls?

[RIGOR]

I am I guess.. I saw that sa attendance sheet next to my name nung Job Offer e.. while some had Bellsouth etc etc...



what wave ka ng chase?

[RIGOR]

']oh this is me by the way.. my bro forgot to log out...

rigor, chase fraud ba nghhandle ng outbound calls?


nope.inbound lang ang chase fraud..chase ka din ba?

[[-c-h-a-]]

nope.inbound lang ang chase fraud..chase ka din ba?

that's good to know... ;) i'm worrying myself a bit cuz kla ng friend ko outbound sha... whew!

yep... chase din ako... training ako on april 14... don't know where and what time pa ako mgrreport.. di pa sila tawag e... pero i've submitted my reqs na nung monday... ikaw? how many days b4 ur supposed training date did they call to inform you san ka mgrreport?

[rafcmptrxprt]

[QUOTE=sleepyhead]

rafcmptrxprt shifting talaga. i'm not sure about the other accounts pero ganito nangyari sakin.. 6weeks training, then 1 week transition. after that, shifting na. pag sundays hanggang 11am lang. tas midnight na ulit ang start ng shift.

thanks sleepyhead so, you are a convergys agent, i suppose? i have been offered the job, but i am really picky about Sunday morning. Is it possible to have Sunday off, once you are inside the company? I really dont mind working with Convergys, however, if they will be little lenient, I hope they can give some consideration... even if I just attend the 9am-12pm service. balita ko pwede daw yun once you are insde the company. is that true?

[rafcmptrxprt]

[QUOTE=sleepyhead]

rafcmptrxprt shifting talaga. i'm not sure about the other accounts pero ganito nangyari sakin.. 6weeks training, then 1 week transition. after that, shifting na. pag sundays hanggang 11am lang. tas midnight na ulit ang start ng shift.

thanks sleepyhead so, you are a convergys agent, i suppose? i have been offered the job, but i am really picky about Sunday morning. Is it possible to have Sunday off, once you are inside the company? I really dont mind working with Convergys, however, if they will be little lenient, I hope they can give some consideration... even if I just attend the 9am-12pm service. balita ko pwede daw yun once you are insde the company. is that true?

[[-c-h-a-]]

a question to all HR peeps...

a friend of mine passed her final interview as both TCCR and CCR... the person who interviewed her said she should wait for their email because they will be evaluating other applicants... she got an email ngyon and said di sha tanggap?? What's up with that?

Sinabi pasado sha sa final interview tapos biglang sa email hindi?? Bakit ganun??

ANG LABO HA!

[warblade2k3]

i passed all the tests and even the final interview, and had my job offer a few days back... the recruitment process is quite good...

and yes, im also supposed to be assigned to the chase fraud account. and start my training on april 14.

whats disappointing is the offer, i never thought that the offer would be that low.... to think that IT IS Convergys that im applying for....

buti na lang i did not sign the contract right there and then...


:no:

[BeePeeOOO]

About the pay and incentives: What you see in the contract is not a complete description of the whole package[like what is practiced at Sykes]. Different accounts have different forms of additional incentives aside from the quarterly performance bonus[for regularized employees].

FYI: Tomorrow April 9[holiday], is 240% pay[from base rate] for 10 p.m. to 6 a.m. shift. Lucky for trainees who are on 12 M.N. to 8 A.M. shift.

Some accounts have both voice and e-mail support.

Convergys also services both the Direct Response TeleVision[DRTV in industry parlance] industry [inbound sales with a respectable pay as compared to other vendors] and Direct TeleVision[DTV industry as compared to DRTV] industry[as in paid TV channels on your TV or PC]. Just browse through the official website of Convergys for the types of accounts serviced since I can only give you the industry category and cannot disclose the name of the company/client serviced.


Today, 01:18 AM #2055
sleepyhead
QUEENtessentiaL


Join Date: Jun 2000
Location: under the stars
Posts: 728

training scheds start at 5am. so that's 5am-1pm. the latest is 3pm, that's 3pm-11pm.

you get paid the same amount that's on the contract. shempre may tax. and nite diff, kung maabot man.



Some training schedules start at 12 M.N.[2400H or 00:00] to 8 in the morning. You can check out the training schedules at the Insular building. Additionally, there are training schedules that start at 10 p.m. and 11 p.m. at night.

[[-c-h-a-]]

BeePee: 240% from base rate? For example your base pay is 10000, is that 10000*2.4? That's quite a lot!

[sleepyhead]

rafcmptrxprt i'm not sure with other accounts. pero samin pwede ka makipag-swap ng sked. bsta kung sino man may off ng sunday. tsaka kung papayagan kaio ng TL.

BeePeeOOO sorry bout that. samin kse nun, kami yun latest. or gnun yun latest.

btw, la na ko sa cvg LMAO

http://cvgtalks.suddenlaunch3.com punta na lang din jan yun ibang may questions about specific accounts :D

[BeePeeOOO]

Cha,

Sorry. not 240% since only 6 hours[instead of 8] of work will be affected by the increased night differential due to the holiday.

[heart4us]

Cha,

Sorry. not 240% since only 6 hours[instead of 8] of work will be affected by the increased night differential due to the holiday.

could we have a sample a realistic sample computation?

[BeePeeOOO]

Here is the electronic resource on how to compute for overtime, premium and holiday pay:

http://www.cvis.net.ph/rtwpb/navigate.htm

[RIGOR]

']that's good to know... ;) i'm worrying myself a bit cuz kla ng friend ko outbound sha... whew!

yep... chase din ako... training ako on april 14... don't know where and what time pa ako mgrreport.. di pa sila tawag e... pero i've submitted my reqs na nung monday... ikaw? how many days b4 ur supposed training date did they call to inform you san ka mgrreport?


they called me a day before my start date..mejo maaga nga e.7am.pro ok naman sya so far...

[eonneonone]

kelan magbubukas commonwealth offices niyo?

[BeePeeOOO]

Supposedly this April; though training would be in the Insular Life building at Makati. FULL PAY on training! No such thing as training pay or training allowance. Premium paid for experienced[call center] applcants. Modest and reasonable training bond[PHP 20k for four months]. Convergys also does not impose onerous non-compete clauses for full-time staff that ban/bar the empoyee from the WHOLE CONTACT CENTER INDUSTRY for a period of time after resigning. EQUAL OPPORTUNITY EMPLOYER.

If interested to work at Convergys, send Private Message to me.

Ramping up to 10,000 employees till year-end. One bloke was even sent to training a few hours after signing his employment contract! I do not expect long waiting periods unlike during the last quarter of 2004.

[DarthScully]

hey, someone called me up to do a validation exam. they said if i didnt make it they can transfer me to another tech acct. huh? i already signed a contract a week ago for TCCR for a certain acct but now they're not sure about me? what is going on?

[miggy14]

Ei, BeePee, could u help me find out what happened to my application? I have passed all the exams and the interview I guess, did I not qualify? Thanks..

[BeePeeOOO]

Miggy14:

Call 857-7600[trunkline of Robinsons-Equitable Tower]. Ask to be connected to recruitment.

I can only access the application status of those applicants referred though me.

[LucKyStriKe]

I got a flyer in our mailbox & it's from Convergys. It's a job fair here in Marikina, Apr 18-20.

I already applied in Convergys but that was a year ago. I already passed the exams, interviews, & I already got my certificate from 77Global for the accent training but didn't receive any call :(

[BeePeeOOO]

LucKyStrike,

If you were referred by a production floor employee it could have been faster. He can even monitor your application status.

[LucKyStriKe]

^^^ a production floor employee by 77Global? tnx!

[BeePeeOOO]

LucKyStriKe:
production floor employee po ng Convergys.

[bummer]

what's the salary range of a TL?

[[-c-h-a-]]

Thanks Rigor! They called me just now and informed me about my training schedule on the 14th...

[nutrilicious]

wats d salary range for a TL? thanks

[nutrilicious]

does anyone know when their commonwealth office will start operations?

[DarthScully]

does anyone know when their commonwealth office will start operations?
it will start very soon if not already. but its just for CS.

they moved the TS back to Makati. rotten luck on my part. :depressed:

[heart4us]

every when is the shifting schedule?
also, do they only shift the time or they shift the days as well?

[EKZPERTO]

good job we passed on our cct and grabe it was a good thing that we were able to pass the mind games of our trainor and we were so happy that we were able to surpass the first challenge im hoping that we would be able to surpass the pst...

[BeePeeOOO]

heart4us,

Some accounts here require work on Saturdays and Sundays. I was assured by Recruitment during my initial and final interview that there won't be any shifting that requires a daily or weekly change in shift from a daylight to a nighttime schedule. Such system was implemented as a way of protecting the employees health.

[heart4us]

do they do shifts such as having rest day on mon and tuesday, then changing it to sunday wednesday>?
also.... if during the final interview, the person conductiong the final interview said that she will email me...but she didnt..what does that mean?

[DarthScully]

can someone explain the shifting scheds please? are there only 3 set schedules?

[sleepyhead]

here's what happened to me when we started out (sa alabang).. every week the scheds would change, either magkadikit or split off. tas lahat kami sa team minsan iba iba ren ang start ng time. nun nov. binago na.. for three months isa lang ang sked namin lahat. tas shempre nagbago na. dati mornin shift kami, ngayon, night shift na sila. wala na kaming midshift, or yun shift na nagsastart ng midnight.

[heart4us]

so they only change the time? not the days?

[BeePeeOOO]

Oh, they do change the days in some accounts. Sometimes the rest days are separate. It depands on the program/account/campaign.

[BeePeeOOO]

Convergys and Ayala Land project:

http://www.mb.com.ph/BSNS2005020327870.html#

[BeePeeOOO]

Merong isang applicant ng CVG nag--first day of training a few hours after his final interview! .

Iyung applicant na iyon nag-apply rin ng People Support at tinawagan na for contract signing....a few hours after attending his first day of training at Convergys! Ofcourse he stayed with CVG because he has a signed the contract.

[chillin_kyle]

guys share ko *** po :) ... WE are ranked 647 out of 1000 companies in the U.S.- Fortune 1000... try to go to the link below and look for the accnt/program that u r with :) enjoy!
http://www.lead411.com/fortune500a.taf

[BeePeeOOO]

FYI: Commonwealth branch nga pala no tech support representative vacancy as of last week.

[james richard]

i already passed all the exams and intervierws but still in doubt if Convergys is a better place for me... maganda ba dyan... dont say it No. 1 *** kc i dont care ...ok ba sila trat ppl...? thanks

[choloy_11]

Guys I just would like to ask, what if you did not pass the PST, Is there a chance that you will be re-trained again or be transferred to another account. In our batch, all of us are having a hardtime passing some of the exams, the passing score is really high. we are constantly pressured everyday and some of us are even thinking of transferring to other account. we are under a telecom account, indeed challenging but the stakes are high. some of us are newbies and it's difficult to cope up but then again the training is the best, we are really learning. I just hope that all of us can make it. moreover, we are troubled by what we've heard, Is it true that if you failed PST, you are going to pay for the bond? anyway thanks guys!


hi! dont you worry no one will actually fail you during your PST training, but do expect the worse scenario come transition. Coz from our batch, 5 were terminated simply bcoz they ddnt made it or they ddnt passed the metrics.. Few tips: just do good in the PST as much as possible absorb everything that you've learned from S-T-A-R (ooopppsss!!! sounds familiar ba?) coz once you get in the transition, you'll actually look for the star! hehehe!! Goodluck guys! :clown3:

[nat4712001]

3 days to go b4 pst hahha.. we dunnohu willpass shucks its so damn hard hehhehe

[RIGOR]

guys may tiga chase fraud ba **?

[BeePeeOOO]

nat4712001
Member

Join Date: Dec 2004
Location: cavite
Posts: 57

3 days to go b4 pst hahha.. we dunnohu willpass shucks its so damn hard hehhehe


Oh yes, Convergys has the most thorough basic skills training. Other companies will not give you full pay for a 12-day basic skills training[probably the longest in the industry].

[[-c-h-a-]]

Can you ask to be transferred to another account even before your PST starts? We're kind of having doubts if we can handle callers for Chase Fraud (wave 4)

[sleepyhead]

ang alam ko, hnde eh.. after 9months pwede na ata. or is it 6? kaya nio yan! basta alam nio sinasabi nio. wag kaio papadala sa customer! kung may mali sila, mali talaga sila. hehe!

[nat4712001]

3 days to go b4 pst hahha.. we dunnohu willpass shucks its so damn hard hehhehe



at nakalimutan ko pang maglogout sa pEx...ayan tuloy may ibang nakagamit ng account ko....hahaha

[BeePeeOOO]

[-c-h-a-]
...


Join Date: Sep 2000
Location: Manila
Posts: 811

Can you ask to be transferred to another account even before your PST starts? We're kind of having doubts if we can handle callers for Chase Fraud (wave 4)

Can't transfer account.

[jenthed1212]

Hi All,

Medyo out of topic lang po pero baka makatulong, if anyone needs additional cash, please call Ms. Jenn @ 813-3413.

Thanks!

[tifosi_1]

malapit na ako mag-resign sa convergys...alabang site nga pala ako

why...?
-regularization increase ko di ko pa nakukuha...
-na-regular ako last feb hanggan ngayon di pa rin ako makapag VL
-napakahirap mag-plot ng vl!! have plan it a month ahead? come on...my previous call center job...kung gusto mo mag VL ipa-plot mo lang a week before...tss...
-i had to be absent for a couple of day due to a very legit family emergency...so pina-file sakin as VL ng tl ko para walang bawas tapos ni-deny un application for VL ng HR...dapat sick leave daw...e wala naman ako sakit nun eh...WTF??!!

kulang pa yan...may pahabol pa...mamaya siguro

hay...convergys...akala ko pa nama tatagal ako dito...

[sleepyhead]

tifosi_1 hehe halos parehas lang tayo ng reason.. la na ko jan eh. *** wave ka? basta saken lang, nag expect kse ako ng sobra. international company eh, dba? oh well..

[vavav00m]

parang nararamdaman ko na ang mga ito ah... ano kaya mangyayari sa magiging bagong convergys? magkakaron na kaya ng sariling headset & station for each agents?!!!hehe

[kenshin_x]

malapit na ako mag-resign sa convergys...alabang site nga pala ako

why...?
-regularization increase ko di ko pa nakukuha...
-na-regular ako last feb hanggan ngayon di pa rin ako makapag VL
-napakahirap mag-plot ng vl!! have plan it a month ahead? come on...my previous call center job...kung gusto mo mag VL ipa-plot mo lang a week before...tss...
-i had to be absent for a couple of day due to a very legit family emergency...so pina-file sakin as VL ng tl ko para walang bawas tapos ni-deny un application for VL ng HR...dapat sick leave daw...e wala naman ako sakit nun eh...WTF??!!

kulang pa yan...may pahabol pa...mamaya siguro

hay...convergys...akala ko pa nama tatagal ako dito...


Huh!? totoo b i2!?! sa lahat b gani2 nangyayari?? o depende *** s TL mo.. mukhang marami ata kups na TL at visor jan... parang nag dadalawang isip 2loy ako jan pumasok.. tsk tsk..

tapos s ibang post sabi, hiraman daw ng headset!!!?!?! *** da?!? akala ko b? ok s convergys kc s pagka rinig rinig ko, this is one of the wealthiest call centers at malaki mag pasahod... tapos share ng headset!?! ok *** sana kung ala k sarili workstation kc, d maiiwasan kung madami **** agents.. pero share ng headset!?! hmmmm :no:

anyway gs2 ko *** mag ask ng few questions hope anyone could help me..

- san b located *** mga tech supports nila? meron b s ortigas??
pano m mllman *** account mo?
- is it possible n relocate k nila s ibang location, for tech sups?
- how many VL days can you file..?
- wats the basic pay again? and dun s may experience n?? ok b incentives?
- ilan months bago k ma regular? or ano mangyari pag nag resign ka b4
6months kc d mo n ***?
- evry quarter b nag tataas *** salary?
- and hows the work? the TL's and sups marunong b mkisama?
- ihi *** b ang pahinga for tech sups, laging may OT or 6th day OT? or petiks ***?

hope this would help others that are planning to apply there as well b4 they regret it...... :splat:

thanks!

[nat4712001]

kung sino man *** mga nasa training sa insular magkita kita **** tau hheheh

[tempuser]

Huh!? totoo b i2!?! sa lahat b gani2 nangyayari?? o depende *** s TL mo.. mukhang marami ata kups na TL at visor jan... parang nag dadalawang isip 2loy ako jan pumasok.. tsk tsk..

tapos s ibang post sabi, hiraman daw ng headset!!!?!?! *** da?!? akala ko b? ok s convergys kc s pagka rinig rinig ko, this is one of the wealthiest call centers at malaki mag pasahod... tapos share ng headset!?! ok *** sana kung ala k sarili workstation kc, d maiiwasan kung madami **** agents.. pero share ng headset!?! hmmmm :no:

anyway gs2 ko *** mag ask ng few questions hope anyone could help me..

- san b located *** mga tech supports nila? meron b s ortigas??
pano m mllman *** account mo?
- is it possible n relocate k nila s ibang location, for tech sups?
- how many VL days can you file..?
- wats the basic pay again? and dun s may experience n?? ok b incentives?
- ilan months bago k ma regular? or ano mangyari pag nag resign ka b4
6months kc d mo n ***?
- evry quarter b nag tataas *** salary?
- and hows the work? the TL's and sups marunong b mkisama?
- ihi *** b ang pahinga for tech sups, laging may OT or 6th day OT? or petiks ***?

hope this would help others that are planning to apply there as well b4 they regret it...... :splat:

thanks!

*** ***** sasagot jan s mga tanong mo... pero marami nag ssbi n totoo daw yan...

[BeePeeOOO]

Kenshin-X

4-months po ang employment bond dito. Kaya ako kumagat agad though I am not sure at that time if I will be posted in my favored campaign/account/client/program. Kahit hindi ko gusto iyung account[OK na rin account ko, hehehe] na papasukan ko hindi matagal ang commitment kaya fair na rin. Wala pa akong non-compete clause[ weeeee yipeeee!]. Kaya kung ayaw ko na rito, pwede ng mag-eject in 4 months with clearance and backpay at hindi AWOL o may nakaposas na non-compete clause up to one year.

Kaya kung tingin mo toxic ang account mong napasukan o nakita kang mas less stressful at higher paying company, di kumalas ka after 4 months. Bond po rito PHP20k lang at reduced proportionately as you reach the 4th. month.

Sa Ortigas tech support[TCCR] lang.

May mga bagong accounts dito in training that I know of since March.

Relocation? basahin mo ang thread na ito merong pag-uusap ukol dyan.

Pay? iba-ibang account iba-ibang pay and incentives. Basta ako masaya dahil full base pay on training [plus minimal deductions on my allowance and I got night differential] ako although I only spent a few days on my first pay cycle[para na rin akong naambunan ng signing bonus in a way].

VL dito mas mahaba pa sa government mandated VL at pati probi may VL din.

Sulit ang basic at product training dito. Hindi salaula ang ugali ng trainor o tamad. Hindi pa sila napipikon sa pagiging matanong ko sa maliliit at detalyadong mga bagay. Ibig sabihin alam nila trabaho nila.


PM ka na lang sa akin kung interesado kang mag-apply dito.

[BeePeeOOO]

nat4712001. anong room kayo sa Insular. Tingin ko yang sina Rigor nasa room 16 ng Insular.

[bastarg_gurl]

ang gusto ko po sana magapply sa convergys...pano po ba *** mga test..how does it go? ilang test ba? mahirap ba? tech support sana gusto ko kasi comp sci fresh grad ako...tips naman po jan...thanx po

[nat4712001]

room 1 *** sa 6th floor ng insular

[buRNinKonfyuSt]

apartment For Rent!!!


Near Buendia Bel-air

Office - Residence 2 Br 0 Sqm

Pls Call
8444878/8442531 Look For Andring

Or Text

09154347295/09223026929/09182174497

Thanks!

[BeePeeOOO]

Convergys to triple Asian workforce. From 6,500 to 20,000 employees by end-2005:

http://www.hrmarketer.com/home/newsviewer.php?ppa=6prjo%60ZlkghjlqZTgd%7D38%7Dbfek%5Cv

[gheri]

guys, may part time ba convergys??? and do they have an office hir in ortigas??? thanks a lot!...

[funlove]

hi, mejo OT ata itong post ko... sensha na po.

I was wondering if someone here (working at Convergys) knows someone i've been looking for, for quite a long time now. i wouldn't exactly want to divulge her name in this thread. so if anybody is willing to help me, could you pls send me a private message so i can give her name. we're supposed to be having our 10-year high school reunion, and she's one of the few that we've lost contact with. 'hope anybody can help us. thanks!

[SEXY_LOLA]

pwede malaman ang available scheds?

[BeePeeOOO]

gheri
Member


Join Date: Apr 2005
Posts: 8 part time?? meron??

--------------------------------------------------------------------------------

guys, may part time ba convergys??? and do they have an office hir in ortigas??? thanks a lot!...

Opo. Sa Robinsons Equitable Tower, ADB Ave., Ortigas Center. Sa Ortigas po at Makati[sabi ng batch mate ko] may part-time.

[gheri]

Opo. Sa Robinsons Equitable Tower, ADB Ave., Ortigas Center. Sa Ortigas po at Makati[sabi ng batch mate ko] may part-time.

thanks....pero do they accept kaya applicants on saturdays??....and how many hours kaua yung training?...*** days?? thanks a lot!.....

[BeePeeOOO]

Gheri,

Maikli pa po ang one month training sa Convergys. Pag na-interview ka na malalaman kung ilang oras per day ang training ng part-time.

[tazelle888]

hi!
will you be at the job fair this sat at robinsons galleria?
will undergrads be entertained in their applications?
:)

[god_of_all]

hmmmm... conv accepts undergrads and part timers? thats good news.

gusto ko rin kasi magapply eh!

pano ba?

[Una_dagmar]

Hi everyone! Musta na? Wala na ba tayong mapag-uusapan aside from recruitment concerns etc.?

O ito: Saan ang outing ng program/department nyo?

[EcKo_01]

Huh!? totoo b i2!?! sa lahat b gani2 nangyayari?? o depende *** s TL mo.. mukhang marami ata kups na TL at visor jan... parang nag dadalawang isip 2loy ako jan pumasok.. tsk tsk..

tapos s ibang post sabi, hiraman daw ng headset!!!?!?! *** da?!? akala ko b? ok s convergys kc s pagka rinig rinig ko, this is one of the wealthiest call centers at malaki mag pasahod... tapos share ng headset!?! ok *** sana kung ala k sarili workstation kc, d maiiwasan kung madami **** agents.. pero share ng headset!?! hmmmm :no:

anyway gs2 ko *** mag ask ng few questions hope anyone could help me..

- san b located *** mga tech supports nila? meron b s ortigas??
pano m mllman *** account mo?
- is it possible n relocate k nila s ibang location, for tech sups?
- how many VL days can you file..?
- wats the basic pay again? and dun s may experience n?? ok b incentives?
- ilan months bago k ma regular? or ano mangyari pag nag resign ka b4
6months kc d mo n ***?
- evry quarter b nag tataas *** salary?
- and hows the work? the TL's and sups marunong b mkisama?
- ihi *** b ang pahinga for tech sups, laging may OT or 6th day OT? or petiks ***?

hope this would help others that are planning to apply there as well b4 they regret it...... :splat:

thanks!



there will be 6 months bago ka ma regular. u have for months para sa 2ok bond mo. regarding TLs, oks naman TL ko.. inde kups. kaya nga he's respected by other agents and fellow tls as well. kaya siguro we're number 1 now sa buong acount for ____ branch :D
environment? oks naman. unlike sa iba na magulo. kaya lang resign siguro yung iba eh dahil they want to seek greener pastures. :p
happy ako dito!

[[-c-h-a-]]

nat4712001. anong room kayo sa Insular. Tingin ko yang sina Rigor nasa room 16 ng Insular.

Room 16 din kme ;)

[bastarg_gurl]

tips naman saintervw at exam dito :)

[BeePeeOOO]

Mga taga-CLP,trigger dyan magkwento naman kayo sa akin ukol sa hirap at kabutihan sa acct. niyo through PM.

Remember that we are entitled to a lateral transfer every nine months.

Our company has many accounts in diverse industries and if you want to experience a continuous learning environment, it is important to consider having a lateral transfer to other accounts.

[BeePeeOOO]

Why Convergys wants to double its workforce in 2005:

http://www.expresscomputeronline.com/20030602/opinion2.shtml

“Philippines is on par with India”

John C Freker, president, Customer Management Group at Convergys, talks to Abhinav Singh about the global outsourcing market, its potential, and about Convergys’s global expansion plans

How large is the global outsourcing market and what are the growth projections this year? What changes do you see in the ITES sector in the long run?
The global market for outsourcing for our type of contact centre business is estimated to be over $200 billion. Though it was expected to grow at a rate of 15-20 percent every year, due to global economic uncertainties it is now expected to grow by about 8-10 percent during the next financial year. Of the total global outsourcing segment we have a market share of about 8 percent and about 15-20 percent in the United States market. I feel that the sector has immense potential for growth, and momentum will continue steadily during the next few years.

Do emerging ITES players like China, Philippines, Thailand and South Africa have the potential to overtake India?
Of the other markets, I feel that Philippines has the maximum potential due to its strong pro-business government policies, English education and low cost, quality labour. I feel the Philippines is on par with India in this and can give good competition. As far as China and Thailand are concerned, although there is a large labour pool, there is this English language problem. Although the governments in these countries are taking key initiatives in English language training, it will be a long time before they are on par with India. As far as the South African market is concerned the operational costs are much higher when compared to India and the Philippines.

Attrition rates amongst the ITES workforce are quite high. Many of them do not want to take it on as a full-time career due to night shifts, monotony of the job and slow growth in terms of career prospects. How does Convergys deal with this problem?
Attrition rates among call centre workers [in India] are of course lower than in the West, but it is estimated that the attrition rate is highest during the first 90 days, which includes the training period. We have a very scalable structure that allows our employees, even from contact centres, to rise high up the ladder in our other departments as well. Moreover, to break the monotony of work, we have regular training sessions and programmes. We also promote workers to work in multiple locations across countries for more exposure. Of course, one possible reason for attrition is due to night shifts.

There has been a backlash against outsourcing in the West. How do you see it affecting your business in India in the long run?
We don’t feel that it would affect our business at all in the long run as most of the legislation that was raised has been shot down. This legislation is against government outsourcing, which forms only a minor chunk of our business. Besides this, our clients in the United States are driving us to outsource and open more and more contact centres abroad. Moreover, the layoffs in the US have been more due to the economic downturn rather than outsourcing.

What potential does your company see in the Indian outsourcing market? What are your expansion plans in India and abroad?
We are looking forward to considerable expansion in the Indian market and have opened our second contact centre in Bangalore besides the one that we already have in Gurgaon near Delhi. We plan to scale up to two more centres during the middle of next year. Our plan is to increase headcount to 6,500 people from the present 3,500 by the end of this year. We service around 14 clients from our contact centres in India. Globally we have more than 40,000 employees in the contact centre business and we plan to open six more contact centres across the globe by mid-2004. We are also aiming for double-digit growth during the next financial year.

[BeePeeOOO]

Another reason why US companies are outsourcing to the Philippines is to take advantage of the incentives under the Foreign Investments Act for IT- enabled services. Here is a list of government incentives that I have gathered:

1. The Philippine government is giving 4 to 8 years income tax holiday.
2. Special 5% tax rate after the lapse of income tax holiday for economic locators[Information Technology processing zones like RCBC Plaza building, PBcom Tower building, and The Enterprise Center building]
3. Tax and duty exemption on imported capital equipment, unrestricted use of consigned equipment,
4. Additional deduction for labor expense up to 150 percent, additional deductions for training up to 150%.
5. Exemption from wharfage dues and employment of foreign nationals.

[nutrilicious]

pls answer.....if after the interview the HR says we'll just email u the result.. does that mean i didnt make it???

[EcKo_01]

nutrilicious: maybe.... we dont know.. baka yan na ang practice nila ngayun... ako kasi dati eh sa mismong interview na ako binigayn ng job offer

[nutrilicious]

Ok...thanks EcKo_01 :)

[[-c-h-a-]]

product specific training na kme bukas... whew!!

[EcKo_01]

']product specific training na kme bukas... whew!!

congrats
who was your cct trainer? do good in your PST ha!

[star_surfer]

may tatanong lang ako..nagtest na kase kao sa convergys last april 18,till now,wala pa ring tawag from them.after nung test kase,binigyan kame n gpaper where we were asked to indicate our available dates for our final interview..so yon,pero hagngang ngayon,wala pa ren talaga.

does this mean na i didn't make it? was htis their way of telling us that we failed eventhough the hr said "we would just call you for your final interview.this could be as soon as tomorrow."

i hate it..ang labo..ano ba talaga meaning nito?nasa denial stage ata ako..ganito ba procedure sa convergys?

[BeePeeOOO]

star_surfer,

I suggest you call the trunk line of the recruitment center were you where given your tests. That is the only way to know. If you fail, take note of the period of time that should elapse before you can re-apply - and consider re-applying. This is because there are lots of accounts being outsourced to Convergys and you may eventually find an account where you would fit in.

[nat4712001]

o eb tau *** mga tga pex heheh 6-2pm shift ko hehehe,, tr 1 ako. tue-sat sked ko pm m nlng ako hehe

[RIGOR]

mga dudes,*** ba chase fraud **?ang hirap ng pst...

[RIGOR]

']Room 16 din kme ;)


room 8 kami ng insular...

[[-c-h-a-]]

congrats
who was your cct trainer? do good in your PST ha!

it's Vineet... indian guy... pero he's ok! Naiintindihan naman namin lessons...

[[-c-h-a-]]

room 8 kami ng insular...


lumipat kme room 7 lolz... pero balik din kme room 16 sa thursday xe another class will be using TR 7 e

[DarthScully]

is anybody here scheduled to start their training on May9?

have you been given the training schedule yet? because nobody has called me about that yet again.

(if you observe my posts here, i've been wainting for this gig for the past 5 months but keps getting delayed. i'm starting to think i'm not meant to be at this company.)

[nat4712001]

call mo hr reagrding that

[BeePeeOOO]

Pagdating niyo na sa certification.....ang pinaka exciting....live calls! Tip: A neutrally accented English and clear voice with proper intonation that shows empathy/sympathy to client helps in calming down irate clients. It also lessens the expression of annoyance[by the clients] during upsells/crosssells that irritate most clients. Rarely use ma'm and sir when addressing the caller; use their last names almost thoughout the conversation...it helps in making them feel important and valued.

Darthscully,

Try calling HRD up. That is what I did when I asked for my rescheduled start date. Sayang..I did not ask for the email account offered to me. Addict pa naman ako in writing.

Rigor,
Importante matanong ka during the PST training short of subjecting the trainer to tactical interrogation...like what we did in during our PST training[pati information system ng client pinipintasan namin sa trainer para maintindihan namin]. Remember that the various Information systems of the client may have features that are not friendly to the agent. This is where note-taking and asking even the tiny details from your trainer helps. Mababawasan ang unpleasant surprises once you get on the production floor and take in live calls.

[nat4712001]

edtious ang pst sa totoo ***. good thing medyomadli account namin. kahit n medyo nakakabwiset ang pst ehehhe.... 1 week to go nlng kami

[cinjin]

QUESTION: i was from epldt.. i heard di to nag hihire from epldt..
just thinking pwede kaya na idoctor ko *** resume ko.. nag babackground check ba sila...hehe:)

[EKZPERTO]

mga dude tips naman jan..kasi we're going to undergo our transition on monday...pano ba makakapasa sa certification?

[nat4712001]

just be a good employee. its time to put what you have learned in pst into action. :)

[BeePeeOOO]

si nat4712001 mukhang taga CSG?

[BeePeeOOO]

cinjin,
Tingnan mo ang kontrata mo sa EPLDT. May noncompete-clause ba? Ano ang duration? Ano ang pagkakasaad o wordings?

[dcrit]

hi. just had my final interview. I was told to just wait for a call tom, that is if il be receiving any. I f**ked up the whole time, I don't know what's gotten into me. Nakakainis, alam ko kasi na i didn't do well.
My interviewer asked about situations that may be relative to a call center job. this is my first-entry job in a call center, so what did she expect? Ewan ko, i made up stories, pero may iba dun totoo. I just don't know if il get through with this.
Meron ba dito nakapag-final interview na? May hints ba para malaman kung pasok ka?

[CSAT]

Mga dude! If you're under CPY acct and will be having your TRANSITION PERIOD next week, the only thing that you will do is to FOLLOW THE BASIC CALL FLOW and you will pass your transition period with flying colors,k? Siguro naman tinuro na sa inyo during your PST Training ang tamang BASIC CALL FLOW? Please, please please, don't forget to ASK FOR ADDITIONAL ISSUES before you solve the problem or concern of the customer. And never ever to forget to RECAP. If ever you will see the RECAP button on the PREMIERE, please don't forget to click it! And last thing, please, please, please don't forget to ask CSAT (dat's where I got my user name, hehehehe). You have to ask if the customer was satisfied or not with the kind of assistance or service you have provided,k? GOOD LUCK mga dude and I'm from Wave 9! Bahala na kayong magtanong ng identity ko kung medyo curious lang naman kayo! :eyecrazy: :)

[CSAT]

dude, better call up the HR Dept. to know if you still waiting for something or nothing. masyadong busy ngayon ang HR ng Convergys kaya minsan, nakakalimutan na nilang tumwaga sa applicant,k? but, don't lose hope dude at malay mo, biglang tumawag sila wihtin the week foe the job offer,k? GOD Bless!

[CSAT]

dude, read mo na lang yung post kong message about passing the certification during transition period,k? Good Luck and GOD Bless!

[DarthScully]

Darthscully,

Try calling HRD up. That is what I did when I asked for my rescheduled start date. Sayang..I did not ask for the email account offered to me. Addict pa naman ako in writing.
i gave them a call. i was given the runaround.

again.

is CVG really like this? makes you sign contracts but forgets to give your training sched?

its like a sick joke isnt it?

[nat4712001]

hi. just had my final interview. I was told to just wait for a call tom, that is if il be receiving any. I f**ked up the whole time, I don't know what's gotten into me. Nakakainis, alam ko kasi na i didn't do well.
My interviewer asked about situations that may be relative to a call center job. this is my first-entry job in a call center, so what did she expect? Ewan ko, i made up stories, pero may iba dun totoo. I just don't know if il get through with this.
Meron ba dito nakapag-final interview na? May hints ba para malaman kung pasok ka?


my interviewer told that i passed and she connfirmed that i will be receiving a job offer. after 3 or 5 days i think, the called. they informed me 2 days before the actual offer. you could always ask hr if u r on active file or not. if u r, chances are they are just waiting for a vacnt seat for you to be placed on.

[S3venthHell]

i gave them a call. i was given the runaround.

again.

is CVG really like this? makes you sign contracts but forgets to give your training sched?

its like a sick joke isnt it?

i had the same experience. i had my final interview and supposed job offer on nov 2, 2004. but by that time, i was still covered by people support's non compete clause. after the non compete clause expired, i called them up to ask if i could just go ahead with the contract signing or to reapply again since technically, my application did not pushed through. i got the runaround. nauna pa yung friend ko na nag apply lang last march. it's sad because ako ng build up sa kanya nung company and i was left behind. HR said that the person who interviewed me will be the one who has the final say re; my application, turns out mataas na daw position nia.pag ganun ba iwanan na sa ere no? sa awa ng diyos, natapos na ang 6 mos period so.... i can reapply na lang. life sux sh1t happens.

drats.

[EcKo_01]

Importante matanong ka during the PST training short of subjecting the trainer to tactical interrogation...like what we did in during our PST training[pati information system ng client pinipintasan namin sa trainer para maintindihan namin]. Remember that the various Information systems of the client may have features that are not friendly to the agent. This is where note-taking and asking even the tiny details from your trainer helps. Mababawasan ang unpleasant surprises once you get on the production floor and take in live calls.


korekek!!! hehehhe.. not all info will be fed sa pst.. kumbaga, himayin mo pa... hehehe pero sarap pag pst esp pag cutie yung trainer. damn, i miss tuloy my crush.. :blush2:

[BeePeeOOO]

Ako bitin sa product training. Kulang ang hands-on simulation..too short[by my standards]...I even badgered the trainer to let me do self study on the clients computer system, pero it seems it is not allowed during off-training hours. Anyway, the employment bond terms are reasonable and there is no onerous non-compete clause.

Meron ba dyang day-shift na account[voice/email]. Paki-PM naman. Need some help.

[[-c-h-a-]]

puh-lease! Wait for their call regarding your training schedule! More often than not, wala pang schedule na naayos so pano nila ibibigay sa inyo yun non existent sked nyo in the first place?

They usually call you 1 or 2 days before training. So tatawag yan today or tomorrow (Sunday). I got a call 2 days before my training started!

Darth, they're not giving you the run around. Just be patient and wait for their call...

[nat4712001]

korekek!!! hehehhe.. not all info will be fed sa pst.. kumbaga, himayin mo pa... hehehe pero sarap pag pst esp pag cutie yung trainer. damn, i miss tuloy my crush.. :blush2:


sinong trainer? heheheh there's a biatch trainer here ehe eheheh sino siya? well.. hulaaan n ***

[BeePeeOOO]

trainer na ganda babae eheheheheheh. kayo talagang mga taga-insular.

[BeePeeOOO]

ako maski na bakulaw, halimaw, or "a face only a mother could love" ang trainer ko basta may komisyon o madali ang account na ipag-training ko ok lang. HHAHAHAHAHA.

[RIGOR]

Pagdating niyo na sa certification.....ang pinaka exciting....live calls! Tip: A neutrally accented English and clear voice with proper intonation that shows empathy/sympathy to client helps in calming down irate clients. It also lessens the expression of annoyance[by the clients] during upsells/crosssells that irritate most clients. Rarely use ma'm and sir when addressing the caller; use their last names almost thoughout the conversation...it helps in making them feel important and valued.


Rigor,
Importante matanong ka during the PST training short of subjecting the trainer to tactical interrogation...like what we did in during our PST training[pati information system ng client pinipintasan namin sa trainer para maintindihan namin]. Remember that the various Information systems of the client may have features that are not friendly to the agent. This is where note-taking and asking even the tiny details from your trainer helps. Mababawasan ang unpleasant surprises once you get on the production floor and take in live calls.

e ang problema sa mga wavemates ko mahilig magtanong ng no brainer questions..
just passed out pst..transition na on monday.yehey!!!

[dunnabebe]

operational na kaya ang commonwealth? balak ko magapply pag di ako pumasa sa teletech, kasi un ang top priority ko now. kakatuwa kasi for me dati ang call centers lang SYKES, ETELECARE AND CONVERGYS! pero nagkandarapa ako sa TELETECH ngayon kasi yon ang pinakamalapit. bka mabilis din promotion. NOva kasi ako eh. so sana ayos na ang convergys commonwealth para dun me apply? totoo bang 13K na lang basic **? alam ko kasi dati convergys 18k basoc tapos unti ng perks. so parang pantay lang sila ng SYKES.

[BeePeeOOO]

dunabebe,

Operational na po ang Commonwealth. Puro non-tech account sa Commonwealth. Dito po iba ang base pay ng tech at non-tech[basahin mo ang thread para magkaroon ng hinuha]. May tax free allowances pa besides the base pay. Remember may mga kanya-kanyang performance incentives[individual and team based] ang bawat account na hiwalay pa sa base pay, allowances, quarterly performance bonus.

5 months po rito pwede ka ng maging TL. Maraming bagong nagsusulputang mga accounts dito ngayon....sana nga dun nalang ako sa bagong account napunta buhuhuhuhu.

TAKE NOTE: Ang training venue po for Commonwealth CCRs ay sa Insular building sa Makati[mataas ang training pay dito-maski na ilang araw lang ang tinamaan ng unang pay cycle!].

Kung interasado ka PM me. We have an employee referral program so as to assist any interested people who we meet. Yung una kung ni-refer mabilis na tinawagan[within 3 days].

[BeePeeOOO]

new information:

Commonwealth branch now hiring technical customer care representatives!

Must possess bachelor's degree in any field
Interest and or knowledge in troubleshooting computers is a plus

[vladimir_archer]

my hiring po ba inbound now?
tnx po...

[sLiveR_KinG]

i took the call simulation exam.. kaso ngarag naman ako (galing lamay...) hayyy... kahit na di ako pumasa atleast nakita ko si
Ms. crissy! (danda-danda!)

[nat4712001]

yeah crissy hahahaha

[BeePeeOOO]

vladimir_archer, maraming inbound vacancies dito. Mahuhulog ka sa upuan mo sa dami ng kailangang tao rito. Problema konti lang ang pumapasa. Pati sa pagsala ng tao pati empleyado na di HRD kasama na sa pag head hunt kaso mo mahirap kumuha ng tao who is up to the job so to to speak. Karanasan ko rin yan sa paghanap ng tao who could pass the exams and fit in.

Just one tip. Take extra good care of your health when working in the night shift...andaling magkasakit. Dahil ito ay taliwas sa circadian rhythm o natural body-clock.

[Simulant]

job offer na mamaya... training din mamaya... what usually happens on the initial training day?

[vladimir_archer]

nakapasa na me nung sept d lang *** tumuloy nung clasmates ko dhil nging bz sa school...
ska may 3months na po ako experience sa inbound-sales 12midnyt nga to 9am sked ko e..
heheh...
tnx po BeePee000

[BeePeeOOO]

Vladimir_archer

Masarap ang 12 MN schedule!

[BeePeeOOO]

http://www.marroxas.com/

RP CALL CENTERS SEEN TO RAKE IN $960 MILLION THIS YEAR

Mar Roxas urges firms to tap part-time labor to meet brisk demand for more agents

The country’s information technology-enabled services industry, led by call centers, is expected to rake in some $960 million in revenues this year, up 50 percent from the $640 million it generated last year, according to Sen. Mar Roxas, chairman of the Congressional Oversight Committee on the Electronic Commerce Law.

"Just to have an idea as to how fast and big the industry has grown, it is now generating foreign exchange equal to over 10 percent of the aggregate amount of dollars remitted by our overseas workers each year," Roxas pointed out.

Roxas said the call center sector alone is projected to fully employ 96,000 Filipinos by yearend, an increase of 50 percent from 64,000 last year.

This, as call center seats are expected to hit 60,000 by yearend, up 33 percent from the 40,000 seats at the end of 2004.

Five years ago, the call center sector had only 1,500 seats, 2,400 employees and posted only $24 million in revenues.

Roxas, meanwhile, urged call centers to strive to innovate in order to cope with the growing global demand for their services.

"If call centers are having problems finding qualified full-time customer service representatives or agents, then they should start tapping the part-time labor market," Roxas said.

The senator said call centers would not have a problem getting qualified part-time employees willing to work for at least four hours daily.

"We have more than enough college graduates that are either unemployed, or partially employed and still actively looking for more work," Roxas said.

Call centers are now aggressively looking to recruit some 3,000 agents and 300 supervisors every month. However, at present, less than five percent of call center job applicants get hired.

Roxas led the first IT-enabled services mission to the United States in 2001, when he was still Secretary of Trade and Industry.

The mission paved the way for the entry into the Philippines of several US-based investors in IT-enabled services, including call centers and other business processing outsourcing (BPO) contractors.

In BPO, foreign-based firms, in order to reduce operating costs, turn over many back-office functions to contractors in offshore destinations such as the Philippines.

[BeePeeOOO]

From my favorite "hit man":

http://money.inq7.net/columns/view_columns.php?yyyy=2005&mon=01&dd=17&file=6

Heard through the grapevine

RUSTANS plans to sublease the space vacated by its department store and its pioneering "superstore" in Cubao's Araneta Center, most likely to a call center.

The block-long structure is owned by Rustans, while the lot is being leased from the Aranetas, which decided to extend the lease for an undetermined number of years.

[nat4712001]

damn... hirap maghanp ng papasa for convergys. i had 10 resumes pero *** hhehehe...

yehey ganda tl;ga ng alabang

outing pa sa lunes

[BeePeeOOO]

Sa mga nagpadala ng PM but were returned due to my full inbox. Please send it again. I just realized today that my inbox is full and had to delete old messages. Sorry for any inconvenience.

nat4712001,

Saan ka nga pala napadpad na account paki-PM naman. Nung nabanggit mong madali, it got my attention.

[[-c-h-a-]]

outing din ang chase sa sunday to monday :D

yesterday ska today we went to the floor and watched the agents "in action"... nood nood lang and sulat sulat ng notes... ok naman... nakakatuwa pag may nahuhuling fraudster hehe!

[V4Vendetta]

new information:

Commonwealth branch now hiring technical customer care representatives!

Must possess bachelor's degree in any field
Interest and or knowledge in troubleshooting computers is a plus

can you give more info on this po? ano po nature ng biz ng client? OEM po ba sya? ISP? ano po?

[BeePeeOOO]

V4Vendetta,

Hindi ko pa alam kung ano ang overview/scope/dimension ng tech support account[s] sa Commonwealth. Bagong balita lang kasi yan last week.

[nat4712001]

next week alabang na ako. hay naku ill miss insular. really. hehehe la na ring glorietta wakekek

[pauster007]

Tanong ko lang po sa mga Convergys peeps, lalo na yung mga nagwowork sa Enterprise. Tuwing kelan po ang sahod niyo? Tsaka totoo po bang IBank nacrecredit ang sahod niyo?Tsaka is there such a thing as ATD (Auto Deduct) *** ipapaauto deduct sa salary ng isang employee pag may utang siya. May binebenta kasi akong mga items sa mga ilang Convergys employees, then yung kakilala (Convergys agent)ko yung parang taga benta dun. Medyo nagkakaproblema sa singilan kesyo hindi daw sila nag aabot ng shift kaya ipapa auto deduct niya na lang daw sa salary. Gusto ko lang iverify kung totoo. Sana po may sumagot, thanks.

[nat4712001]

i dunno about that

[BeePeeOOO]

Ngayon ko lang narinig iyang auto deduct sa salary pag may binebenta na hindi related sa official functions namin.

[BeePeeOOO]

nat4712001,

mas masuwerte ang mga taga-Ortigas, andaming mall at Shopping complex na nakapaligid sa kanila pang masa hanggang pang mayaman.

Nadaan ako sa Insular kumakailan, may mga bagong magagandang trainees!

[nat4712001]

madming mganda now. hehehhe... too bad, today is my last day here.

[V4Vendetta]

V4Vendetta,

Hindi ko pa alam kung ano ang overview/scope/dimension ng tech support account[s] sa Commonwealth. Bagong balita lang kasi yan last week.
is it related po ba sa CS account nyo sa Commonwealth?

[BeePeeOOO]

V4Vendetta

Palagay ko hindi. Iba.

[_JR_]

I am an undergrad (final year, 3 more terms to go) who wants to make use of my free time, so I tried applying for a call center with a good location (near my house). I read in PEX that Convergys accepts undergrads so I went to try my luck there.

Within a minute of walking into the building, I submitted my resume and was asked if I wanted to wait to have my initial interview, which I got called for after about 5 minutes.

The initial interview lasted about 10 minutes and then around 2 minutes after, I was handed a letter telling me I passed and that I am scheduled on the same day for a call center simulation.

It had a computer-based part and a written part. The whole thing took about 3 hours. After the simulation, I was told that I passed and was due for a final interview and was made to fill out a job application form.

When I was done filling it out, I was asked if I wanted to wait to have the final interview, which I agreed to and after a quarter of an hour, I was interviewed (it lasted about 40 minutes).

Finally, they told me they would either email me or call my contact numbers for the results. I got into the building around 1 pm and left about 6 pm. Talk about fast processing (everything is done in one day if you come early enough).

Today, I was told that no later than 5 pm, I'd either get a call or an email telling me if I made it or not.

Is this a polite way of saying "Sorry, you didn't make it. Please try again after 6 months?"

[BeePeeOOO]

_JR_ ,

No, we have a lot of accounts here and they are trying to find a "fit" for you.


nat4712001,

Sa referral program di pala tayo pwede mag-recruit ng part-time...sayang an dami kong part-time inquiries...mga beterano pa naman.

[nat4712001]

well all of the friends that i'll be referring are willing to go full time

[sleepyhead]

hmmmm.. yun ni-refer ko, part time sha. tanggap naman, nagstart na nga sha eh.

[SPICY_MANGO]

not a good company to join.

[god_of_all]

^ows? hmmmmm...

pero gusto ko itry magapply dito sa Convergys. saan ba ko dapat pumunta? walk-in applicant...

[_JR_]

BeePeeOOO,

Thanks for reassuring me. :)

------

god_of_all,

Commonwealth temporary space: Rm 410 Verde Oro Bldg. Commonwealth Ave. Q.C. (beside Our Lord's Grace Montessori)

Ortigas: 24th flr., Robinsons Equitable Tower, ADB Ave., Ortigas Center, Pasig City. (Located behind Robinsons Galleria)

Makati: 7th flr. Tower 2, Enterprise Bldg. Ayala cor. Paseo de Roxas Ave. Makati City

Alabang: Blk 44 Northgate Cyberzone Alabang, Muntinlupa City (near Bellvue Hotel)

Taken from: http://ph.jobstreet.com/jobs/2004/9/c/20/277477.htm

[V4Vendetta]

V4Vendetta

Palagay ko hindi. Iba.

ah ok.

hiring na po ba kayo for that account? kung di pa po, when?

[BeePeeOOO]

OPO, hiring na po. Meron akong mapagtatanungan na eksperto sa buong Convergys accounts[dahil alam nila nag-rerecruit ako as side income]. Kaya lang busy ako kaya hindi ko maayos temporarily ang mga referral for the next one week. Meron rin po sa amin tech support na email-based. Maganda sa amin dahil maraming nagsusulputang accounts kaya lang mahirap makakuha ng qualified staff to man the seats. Remember di ka mababagot sa Convergys dahil andaming accounts.

[gurlaloo]

How will you know ba kung rejected ka? They'll send you an email or letter saying na ur rejected???!!

[cynd_05]

guys...:wave:

ask ko lang..
san pwede mag email ng resume???

im interested din kc..

[_JR_]

How will you know ba kung rejected ka? They'll send you an email or letter saying na ur rejected???!!

I believe they will call your cellphone or landline or email or mail you (snail mail) the results. But what was said to me is that they will be emailing me or calling my cellular phone.

[dimps_dc]

How will you know ba kung rejected ka? They'll send you an email or letter saying na ur rejected???!!

A friend told me, actually bro ng friend ko who works at CVG Commonwealth, said that they will tell you right after the interview if you passed then give you a JO tapos they will also email ata the results of your preliminary screening tests. But if you were told to wait for the call or email, it's a 50%-50% chance of passing, they will deliberate the results from the past screening tests and final interview if you will be in or out.

Although, I'm not sure if this goes to all who applied, who passed, who did not passed and the like.

[BeePeeOOO]

Totoo yan dimps_dc yan ang ibig sabihin ko ng they will find a "fit" for you.

[gurlaloo]

I believe they will call your cellphone or landline or email or mail you (snail mail) the results. But what was said to me is that they will be emailing me or calling my cellular phone.



Same tayo. They said they'll call within the day after my interview or the next day but they didn't call..what's up with that?

[infinity_ph]

hey there!

i pass through all there process but the problem is u really have to wait for there call especially if for makati/ortigas ok..they will find a account and wen training starts they will call u..but that can take 1-2months e..keep waiting..

[_JR_]

Same tayo. They said they'll call within the day after my interview or the next day but they didn't call..what's up with that?

To paraphrase BeePeeOoo, they're trying to find the right place for us (i.e. technical\non-technical, day shift\night shift\graveyard shift, credit card account\isp account\food & beverage\telephone account\other accounts).

I believe they're going to time it with training dates. Even those who immediately get entry-level job offers because of their call center experience but still have to be retrained still have to wait until the next session of product training is conducted (unless they have very good timing, meaning their job offer was made just before the start of the next session of training or, in rare cases, they do not need to be retrained at all).

At least that's what's been said. I don't know if any of what I stated here is 100% true until I get a chance to confirm it myself.

[MommyAngel20]

To paraphrase BeePeeOoo, they're trying to find the right place for us (i.e. technical\non-technical, day shift\night shift\graveyard shift, credit card account\isp account\food & beverage\telephone account\other accounts).

I believe they're going to time it with training dates. Even those who immediately get entry-level job offers because of their call center experience but still have to be retrained still have to wait until the next session of product training is conducted (unless they have very good timing, meaning their job offer was made just before the start of the next session of training or, in rare cases, they do not need to be retrained at all).

At least that's what's been said. I don't know if any of what I stated here is 100% true until I get a chance to confirm it myself.

that's pretty much true _JR_, coming from cvg myself, i was lucky enough that my training started just over a week after i got my job offer.

To everyone who's interested in applying for the company, do go ahead. CVG is 'numero uno' and i cannot see any other company that would offer great compensations to you. :depressed: I am really disappointed with myself when i resigned just last month (mostly because i've gotten to know a lot of people there who have become my friends) but because it's hard to look for another company who'd offer you 17-20K which was my salary when i left them. But i'd most likely reapply after 6 mos. they're really good in handling people no question about it! :blush2:

[nat4712001]

basra ako.. masya ako sa alabang heheheh.. dami cute at maganda... lalo na sa third floor hehehe

[_JR_]

My CONVERGYS Job Application Experience

First off, it's true, they will call you.

Ms. Kat called me today and she said the training in Makati lasts 15 days. I'm supposed to report @ their Makati Office this Wednesday. The schedule is good, training is from 5 am to 2 pm and the job is from 6 am to 12 noon.

The problem is that I'm going to be trained for an outbound, non-technical part-time position and it'll be in Makati! This defeats my main objective, which is to work @ a place near my home.

Ms. Kat said I could get a full-time the Alabang branch (where I applied in the first place) BUT I'd have to postpone my studies because the schedule is going to be rotating (meaning I may have graveyard, night shift, and morning shift) and I can't postpone my studies, unfortunately.

However, I will still probably go to Makati for the job orientation offer just to see how much a part-timer (6 hours, including breaks) would make and how many days a week and of course, the biggest reason, to check out if there are more aesthetically pleasing members of the female specimen than in Alabang. :D

-----

nat4712001, Ms. Kat, if you know her, reminds me of Scarlett Johanson (In Good Company), man is she hot! It really sucks that I have to give up my studies if I want to work @ Alabang (only hiring full-time personnel right now, according to my gorgeous interviewer).

[vanilla smile]

Help! Just heard you do have chinese and korean accounts.. how can i apply for QA post and my sis for agent post, sowee to ask but how much do you offer?

[nat4712001]

wahaeheh ** ako now sa labang ym

[BeePeeOOO]

nat4712001,

Sana meron ng account mo sa Makati. Balita ko marami pang magsusulputang accounts as the workforce is doubled.

[sMalLv!lLe]

Hi everyone...

I wonder if there's anyone here who is working in the recruitment department..i have a cousin who is badly in need of a job right now..

please let me know so I can email her resume..

Thanks a lot!! :)

[CSAT]

that's right dude! just like my GF, she passed the initial and the simulation exams for both CCR & TCCR but she did't make the final interview (sabi daw ng HR ha), she was sent an e-mail informing her that she didn't make it....grabee!!!!

[angel_11]

hei guys! i took d cvg exam in ortigas last may 5. they said i passed, actually i was with my friends and they also passed. they said that they'll just call us for the final interview schedule but until now they're not calling us.

what am i gonna do now?
will i contact them to follow up my application?
oh, i don't even know their number!

somebody help me please! :depressed:

[dimps_dc]

hei guys! i took d cvg exam in ortigas last may 5. they said i passed, actually i was with my friends and they also passed. they said that they'll just call us for the final interview schedule but until now they're not calling us.

what am i gonna do now?
will i contact them to follow up my application?
oh, i don't even know their number!

somebody help me please! :depressed:

Hi! I also took the exams last May 13 at their Makati office and passed it. As far as I know, as long as you gave them your contact numbers, they will give you a call for your final interview. It takes about a week, 2 weeks or a month or so before they call because the next person who will interview you will either be the account manager, supervisor of the account you will be assigned to. They might still be looking for an account where you will be hopefully assigned. Just wait for the call.

I also filled up a sheet where it was stated that no follow up calls were needed because they assured me that I will be called for that interview. And may God help me that I pass that final interview when I get there :)

What branch did you choose? Makati? Ortigas? Alabang? Commonwealth? Because they might have endorsed your papers already to your chosen branch and the peeps there will be the one to call you and your friends for the final one.

Hope this helps!!! :)

[angel_11]

Hi! I also took the exams last May 13 at their Makati office and passed it. As far as I know, as long as you gave them your contact numbers, they will give you a call for your final interview. It takes about a week, 2 weeks or a month or so before they call because the next person who will interview you will either be the account manager, supervisor of the account you will be assigned to. They might still be looking for an account where you will be hopefully assigned. Just wait for the call.

I also filled up a sheet where it was stated that no follow up calls were needed because they assured me that I will be called for that interview. And may God help me that I pass that final interview when I get there :)

What branch did you choose? Makati? Ortigas? Alabang? Commonwealth? Because they might have endorsed your papers already to your chosen branch and the peeps there will be the one to call you and your friends for the final one.

Hope this helps!!! :)


Thanks dimps_dc!

i'll just wait for their call and i hope it would not take forever. i chose Makati or Commonwealth. I heard that Commonwealth branch is for tech support only, is it true?

[sleepyhead]

dba ang commonwealth non-tech? kse puro tech naman talaga ang cvg. well now, except for cvg alabang.

[nat4712001]

sa mga sinabhian na mayroong final interview o tatawagan.. MAGAANTAY lang po kayo!!!

tatawag un o kaya they will inform you

[sylver]

Ei ! are you still in ccebu? you can also apply in CVG Cebu, that somewhere in banawa

guys...:wave:

ask ko lang..
san pwede mag email ng resume???

im interested din kc..

[dimps_dc]

Thanks dimps_dc!

i'll just wait for their call and i hope it would not take forever. i chose Makati or Commonwealth. I heard that Commonwealth branch is for tech support only, is it true?

No prob!

Same tayo, I also chose Commonwealth. Sana nga pinili ko din Makati and Ortigas kasi madali din lang ang transpo, para at least kahit san sa 3... Oh well!

Yung sa commonwealth branch alam ko CCS lang pero open na din ata for tech support, no idea pa kung ano na operational dun. I can ask yung bro ng friend ko to confirm, nagwork na sya dun eh.

Malay mo, when we do pass the interview, magkita tayo :)

Anyways, gudlak to us who passed the initial interview and exams... pray that we also pass the final one and work there in the near future :)

[nat4712001]

outing ngayon hehehhe

[mysteree]

hi. just wanted to ask if you have outbound sales and/or directory assistance. i'm planning to explore working for a call center. sales and/or customer service would be my forte. hope anybody here could help.

thanks in advance.

[BeePeeOOO]

As far as I know...Wala pong outbound sales dito[Philippine operations]. We do have an outbound account doing surveys BUT not sales. No DA account here[Philippine operations]. Eperformax and RMH has DA account. Sales here is inbound not outbound[at least 2 programs to my knowledge] that also involves customer support. I can't name the accounts but I can only describe them in a limited way due to confidentiality issues.

If you want to know more about the programs/accounts here see the website:

www.convergys.com

[mysteree]

thank you so much. appreciate your help.

[angel_in_disguise]

We actually have an account that's outbound but that's for part-time only and currently, we don't have an immediate need for it. Don't worry we do call/email people to provide them feedback regarding their application. Honestly, if you want your application to be processed faster just walk-in in any of the CVG offices and bring your resume with you. Just wait for around 30 mins. and you'll be interviewed ASAP. It is preferred that you do walk-in at the branch where you prefer to work (i.e., Ortigas, Commonwealth, Makati, Cebu, Alabang). Tech accounts are based in Ortigas/Makati and the other centers (including Makati) have non-tech accounts. However, if you don't qualify for the tech account then it is understood that you'll be screened for the general customer service accounts. By the way, the turn-around time also depend on the volume of applicants that a center process. Usually you should alot a week for your application process like in Alabang, we usually process the application of our candidates with in 2-3 days. It really depends... Anyway, good luck to everyone!

[victor_wood]

We actually have an account that's outbound but that's for part-time only and currently, we don't have an immediate need for it. Don't worry we do call/email people to provide them feedback regarding their application. Honestly, if you want your application to be processed faster just walk-in in any of the CVG offices and bring your resume with you. Just wait for around 30 mins. and you'll be interviewed ASAP. It is preferred that you do walk-in at the branch where you prefer to work (i.e., Ortigas, Commonwealth, Makati, Cebu, Alabang). Tech accounts are based in Ortigas/Makati and the other centers (including Makati) have non-tech accounts. However, if you don't qualify for the tech account then it is understood that you'll be screened for the general customer service accounts. By the way, the turn-around time also depend on the volume of applicants that a center process. Usually you should alot a week for your application process like in Alabang, we usually process the application of our candidates with in 2-3 days. It really depends... Anyway, good luck to everyone!


Once one resigns from CVG,how many months must one wait to apply back but with a different client this time?

[BeePeeOOO]

6 months Victor Wood.

[crybaby_chic]

ngaply ako s convergys may13 and nakaabot ako s final interview...d ako pumasa pero d p rn bagsak..pnagiimprove ako confidence..tense consistency at fluency..tpoz email *** ni janie(HR) bout my improvements..she responded once s email ko but i havent received any email from her since that..sbi nya start ng training is may26 e may24 n 2day..i dont know kung anu n status ng application ko..huhuhu.. *** s inyo ang employee n s convergys..mhrap b **** training? i heard mhrap daw..can anybody give me an idea how d training goes?

[BeePeeOOO]

Depende po sa account ang degree ng hirap. Depende rin kung ang client database ay user friendly sa mga call center agents. Maraming factors...

May malalagpak sa basic training, sa product training, sa certification, may ma-teterminate while on the floor. It happens in the whole industry. If you have a stable job with modest pay...it gives you second thoughts UNLESS you can get back to your previous employment or has side income like me. Kaya kung sa akin okey lang ang sumugod dito sa industriya..walang mawawala at matututo pa ako sa iba't-ibang client ng Convergys.

[Nightstalker]

a friend of mine applied for a TL position in commonwealth. they were supposed to call/e-mail her yesterday regarding the status of her application, but they never did. is it ok if we call up their office in commonwealth to confirm the status of her application? could i have the contact number/s of their commonwealth office? thanks very much

[BeePeeOOO]

I also did that. I called up Ortigas to follow-up.

[marco_1]

may kilala kayong trainer na si Grace Roska?

[marco_1]

may training sila sa Insular Makati

[nat4712001]

ei victor wood. meron tayong non compete clause. 1 year po at hindi 6 months. *** six months eh mangilan ngilan *** yun sa listhan.
pero most of them are 1 year bago ka mkaapply uli

[james richard]

TO HR,
Can i still apply as partime in your company? I didnt undergo English Proficiency Training in Global because the training conflicts with my work so i decided to stay with the company. And besides i worked in another call center but it is a different call center coz we handled medical fields only.. I want to earn addtl income and i am a good seller ...

[BeePeeOOO]

nat4712001
Member


Join Date: Dec 2004
Location: cavite
Posts: 78 ei victor wood. meron tayong non compete clause. 1 year po at hindi 6 months. *** six months eh mangilan ngilan *** yun sa listhan.
pero most of them are 1 year bago ka mkaapply uli

nat4712001,
Sa kontrata ko, wala akong non-compete clause[no mention of 6 months or 1 year or anything that prevents from working with another call center after leabing Convergys]. Pwede akong lumipat sa ibang call center immediately after resigning/termination.

Baka ang tinatanong ni Victor wood kung gaano katagal bago bumalik uli[re-apply] sa Convergys which is different from a non-compete provision[if you can work at another call center after resigning from Convergys].

[Una_dagmar]

Just a question for those who have friends in other call centers:

What do you see as the regular workload and compensation of:

a. Supervisors/TL's?

b. Trainers?

I just need your take on this because, honestly, I have an eerie sense that we're kinda overworked and underpaid...I repeat...an eerie sense.

[mindreader]

may kilala kayong trainer na si Grace Roska?

Ako meron. Why po? :naughty:

[angel_in_disguise]

6 months Victor Wood.

Actually after 4 months you can re-apply... the 6 months waiting period only applies to applicants who failed the screening process. Just write a formal letter of intent to Peny Bongato HR Director. I just like to clarify that you can't choose your account.

[[-c-h-a-]]

tapos na first week ng transition namin... whew! so far ok naman... at pasado ang AHT ko! Whee!!! :D

2nd week starts on tuesday...

rigor, I assume transition ka na rin? Ano ba wave mo? Baka nagkikita na tyo sa floor hehe!

[lksj2005]

[B]kapag po ba nagresign na sa convergys pede pa rin ba ulit mag apply? anyone pleeezzzz...thanks.

[mindreader]

[B]kapag po ba nagresign na sa convergys pede pa rin ba ulit mag apply? anyone pleeezzzz...thanks.

yes you can...I think Recruitment will be asking for a feedback from ur TL (check in performance, basically). It will also ddepend on ur reason for resignation. Goodluck! :)

[BeePeeOOO]

Mag-apply uli?. Pwede, basta naayos niyo yung clearance.

May mga magsusulputang magagandang accounts....sana telecoms na landline. Nangangarap araw-araw.......

[thesis_gal]

I have a question.. i recently passed the simulation exam of convergys, the HR girl told me to wait for their call for the final interview... How soon would they call kaya? naiinip na ko eh and im worried na bka theyve fogotten na my application... :sweatdrop:

[nat4712001]

weheheh tarnstion babies hehehe... wekekeke.. nailipat n akong wave eh basat nasa alabang *** ako sa 1st floor at masyaa dun hehehehe

[BeePeeOOO]

http://www.gutom.org/article-573-thread-0-0.html


Convergys Corp. to expand its operations in RP(corrected copy)

The world’s largest call center Convergys Corp. today informed President Gloria Macapagal-Arroyo of its plan to increase its call center seats in the Philippines from the current 5,300 to 8,000 by year-end.

Convergys senior vice-president of the customer management group Frank Kelly, vice-president and country manager Marife Zamora, and customer management group senior director for operations Terry Seaford met with President Arroyo shortly before noon today at the Music Room of Malacañang to convey their company’s expansion plans in the country.

Convergys is a global leader in integrated billing, customer care, employe care and transaction management software and services. Among its long list of clients are government entities and top companies in telecommunications, internet, cable and broadband services, technology, financial services and other industries in more than 40 countries.

President Arroyo was pleased to hear of Convergys’ expansion plans, as it would help attain her administration’s program of creating 10 million jobs in six years.

The Ohio-based company currently has seven call center facilities in the Philippines, six of which are in Metro Manila and one in Cebu. It is set to open its eighth call center in the Philippines by the fourth quarter of 2005, to be located along Ayala Ave. in Makati City.

Apart from the current workforce of 5,300 in the Philippines, Convergys has also tapped its first Filipino expatriate to serve the company’s office in Jacksonville, Florida.

Filipina Malu Ros, who served as senior manager in the Philippine office, is now the director for global communications and culture training of Convergys.

"Convergys is committed to expansion and growth and wants to translate this to employment opportunities in the country. We are rallying with government institutions and the academe to ensure that we continue to have a steady stream of highly-skilled, quality people," Zamora said.

Apart from providing employment opportunities to Filipinos, Convergys and the Department of Education have also trained 330 public school teachers in English skills improvement to enable the school system to produce more fluent English speakers who could serve in contact centers.

Reference:
Ms. Patricia Ann V. Paez
Consul (Press and Information)
Tel.No. 202-467- 9400
E-mail: pvpaez@aol.com
Or Mr. Gerald Gloria
E-mail: rppress@verizon.net
Tel. No. 202 –467- 9432

[Battousai1]

I would like to be sure if I failed or not. I applied at Convergys Ortigas branch three days ago it was Wednesday and had my initial interview on that same day (fortunately I passed it), the next day (yesterday) I had my exam (and fortunately I passed again), and today I had my final interview.

I really don’t know if I still have to expect a call from Convergys, my interviewer told me that she will still be showing my files/resumes and test results to her colleagues and review it, and that I have to wait for their call two days after the final interview if I passed, she also said that if I don’t receive any calls then my file will be put on to the "active file" (which also means that I failed)

What can you say?