Call Center Peeps and Aspirants

[yadida]

:cheers: You're all welcome to share your ideas and experiences in a call center! As well as questions from aspiring (or curious) call center peeps! HOP ON!:smokin:

[Una_dagmar]

Originally posted by yadida
:cheers: You're all welcome to share your ideas and experiences in a call center! As well as questions from aspiring (or curious) call center peeps! HOP ON!:smokin:

Hey, great thread!After all, we are a growing tribe...

The kick I get in working in a call center is the above average salary and working in the night shift (no traffic issues!).

Sharing lang po:

As a kid, people used to call me "alien" because I couldn't speak a word of Filipino (Sa'ng planeta daw ako galing?). I grew to speak the language only through my classmates. Now, I find my American accent to be a major advantage!

[VersionTwo]

i submitted my resume to people support a couple of weeks back. as i wait, i find myself getting more and more nervous because i hear stuff like there are typing tests, and vocabulary and grammar tests. i used to be quite confident about my skills but now...hehehe...i'm not quite sure anymore! maye if i didn't think about it so much, then maybe i'd calm down. hehehe :D

[invisibleheck]

the test in peoplesupport is very easy.
first its a written exam. vocabs. grammer. basic internet. about 100 items as far as i remember.

if you pass that then you go to typing test. 30 words per minute.

if you pass typing test. interview.

[_nu_]

Personally, I enjoy working in a call center. I only have to deal with traffic going home, and that's a big thing. The above average pay is definitely good.

It's also nice coz as a friend of mine said, you piss people off, it's perfectly legal, and you get paid for it.:p

I also love the culture where I work. eTelecare rocks! I just love the atmosphere, the people, everything. I love it when at the end of the day, everyone talks about the day, or even about the past. You'd hear the funniest, silliest lines used on customers.

It's all good.

[yadida]

hey!!! yup yup don't really worry bout the tests just don't go mental block! sometimes, because you think it's easy, that's the time you go ballistic thinking you would fail an easy test. Get to know the NATURE of the call center you're applying for and equip yourself with knowledge, skills and abilities needed in performing an agent's job and voila! you're on your way to being a call center persona!! ... don't forget THE ART OF COMMUNICATION SKILLS!!! good luck everyone and keep this comin!!! i'll be droppin by to give you as much as I know bout these call centers!!!:)

[davenport`]

I applied at PeopleSupport, passed their tests, and had the interview where we did that thing...they then told me that they were gonna give me a call back.

Are they really going to call back, or is it their way of telling that I'm not hired? To those who works for PS, can you please tell me this is also what happened (they sent you home and called you again offering you a job). Coz in some call centers, they never gave me a call back so I'm curioused if I made it at PS. thanks!

[thehitman]

For PeopleSupport, HR people normally tell the applicant when they will call, and they provide a specific time frame. If two weeks pass and you haven't received a call, kindly follow-up on your application.

:cool:

[yadida]

you know any peeps wanting part-time jobs?
:angel: :angel:

[jologsmagdangal]

i have worked for a call center b4, indeed i have been on the call center industry for a year now, im out of job ryt now.

can you help me tips on how to get a job at sykes. i always wanted to work there. i was called for a phone interview, then i pass and requested me to take the exam, it is so easy so i passed, then i went under interview with the hr. he asked me about my resume (work and education). now 3 weeks from that interview i did not hear a call from them.

*** have i done wrong, i think i am much capable for the work because i am an it grad from a reputable school and i have worked for microsoft tech support for over 6 months or less.

may barkada ako who are working there now, he told me that after a month before the 1st interview he was called for the 2nd and last interview. ganun ba talaga katagal?

[i-cud-b-d-one]

me! me!

i need a part time stint! i need a job!!!

ur_langga@yahoo.com

[MessyMistique]

... PART-TIME
you know any peeps wanting part-time jobs?

yadida,
yes i need a part time job, i've got 3yrs of exp in a call ctr catering to local clients.
i know most of the clients in call ctrs are foreign based, but who cares, im willing to undergo training and all that a new job may entail............in case i get hired. :) greengrin2002@yahoo.com

[TT BOY]

Originally posted by jologsmagdangal
i have worked for a call center b4, indeed i have been on the call center industry for a year now, im out of job ryt now.

can you help me tips on how to get a job at sykes. i always wanted to work there. i was called for a phone interview, then i pass and requested me to take the exam, it is so easy so i passed, then i went under interview with the hr. he asked me about my resume (work and education). now 3 weeks from that interview i did not hear a call from them.

*** have i done wrong, i think i am much capable for the work because i am an it grad from a reputable school and i have worked for microsoft tech support for over 6 months or less.

may barkada ako who are working there now, he told me that after a month before the 1st interview he was called for the 2nd and last interview. ganun ba talaga katagal?


pareho pala tayo ng case.... ako rin the hr told me that they will definitely call me.. i took the test and interview last week of may but unitl now.. no calls or response from sykes!!!!

I hope they call me..

[sweet6ethng]

SMi SERVICES,INC. IS A ****** CURSED PLACE!
damn! ive been there and worked as a "training" sales manager...probably the one in SM manila may be under a good management but the one in salcedo? thats worst than hell...i know its not good to bad mouth your previous job, but i just want to warn those who are planning to transfer and apply there...
in salcedo, the former name of SMi SERVICES INC. IS U.S. ASIA SOLUTIONS, INC. and i must say that it was a high paying job..happy working environment ...not until that JOEY RAMOS came...the new call center director....dont know if he's gay or what but i must say he's so unprofessional...if he doesn't like your ways, he'll easy dehire you right there and then.....
we were in good terms in the beginning ...but when i got involved with one of the other managers, he got in the way and made paki alam!....he dehired me THRU TEXT...and when i asked what were his grounds for dehiring me, they cant say a thing...so why would i insist, right? i believe i have my talents ...thats not the only call center in the world!!! i transfered......
they've been deducting TAX from our salaries and when some of my officemates checked it at BIR, they found out that they werent putting the money under our account....
even CHANNEL 7 went to that ****ing office in salcedo for an ambush interview but they were too COWARD to face them....
now, im planning to sue them and have ABS-CBN take charge because they put my income tax return on hold! they wont give me my check!!!
and its even on our contract that they cant easily dehire SENIOR AGENTS or the pioneers of the company!.....

and they hire those who speak well in english? I DOUBT IT! they only want enthusiastic poeple even if you dont know how to construct your grammar! IF YOU PLAY DUMB , YOU'LL EARN MORE MONEY..thats their policy...because as an agent, your only role is to pitch the client and the managers are the one who will close the deal......

PEOPLE THERE NOW SUCK! UNLIKE BEFORE!! MANAGEMENT IS SO UNPROFESSIONAL>>>>ESP WHEN THAT JOEY RAMOS OR THAT JOSE RIZAL RAMOS CAME...thats his complete name....

so if you want a stable job, think twice...
they have so many KALTAS, COMMISSIONS wont be given on the said date.....UNPROFESSIONAL PEOPLE, BAD MANAGEMENT and the call center DOESNT HAVE ANY AIR CONDITIONING SYSTEM!!! so hot......

its along salcedo st in makati so beware....7th/f 180 salcedo st.

[kikaykrasher]

I have a qusetion for everyone working for call centers with US-based clientele:

How do you think this (http://www.donotcall.gov/) will affect the industry?

[_nu_]

Originally posted by kikaykrasher
I have a qusetion for everyone working for call centers with US-based clientele:

How do you think this (http://www.donotcall.gov/) will affect the industry?

It's tough to gauge exactly how big the impact it will make on call centers. I'm sure a lot of people will register for that. But then again, several states already have a do not call list. The change in the amount of available leads in those states shouldn't be drastic.

I'm sure we all know that lots of people are just pissed at telemarketers. However, there are many who 'tolerate' us, and there are some who even welcome phone offers. I guess the total net effect of the national do not call law will depend on how many of those who tolerate telemarketers will actually go out and register their numbers in the do not call list.

I should prepare myself to go inbound... :D

[scuzzy]

hi! i was wondering if anyone of you could help me in getting employed in a nice call center. southerner po ako, may alam ba kayong malapit na call center kahit sa alabang lang?

-where is this peoplesupport located?
-how much is the average salary?
-what time does the working hours start? is it on a shifting basis?

i hope anyone of you could answer me. thanks!;)

[LanaLang]

I used to work with PS (parang ages ago na...). Okay sya. The people are really nice and accomodating. Wag ka nga lang maging masyadong familiar sa superiors mo.

Anyway, last I heard, PhP12K-15K ang starting nila. I started with PhP12K, then upon Regularization (6 months) you get a PhP3K increase, plus all the legal perks (Sick Leave, Vacation Leave). You also get an Aetna Full Medical Insurance for yourself and your legal dependents. You get 20% Night Differential if you work between 10PM and 6AM.

Their Accounting of your Salaries and Deductions are clearly stated in your Payslip, and Withholding Income Taxes are properly filed, as reported to the BIR.

I got hired within the week I submitted my Resume. Well, that was ages ago, like I said.

Their office is located at the 14F Philamlife Tower in Paseo De Roxas. Very good facilities and very conducive to work. They have Network Gaming Stations, a WideScreen TV and a Pool Table at the rec room. You can also get free coffee and hot chocolate from the Nescafe Vendo. It's very nice to work there.

[callcenterdude]

Originally posted by TT BOY
pareho pala tayo ng case.... ako rin the hr told me that they will definitely call me.. i took the test and interview last week of may but unitl now.. no calls or response from sykes!!!!

I hope they call me..


they call me na kanina umaga. they told me to proceed to the ortigas office for the 2nd interview. i did come there, i was there early, the interviewer came late, they told me na sa email support daw ako ilalagay. tapos sabi if i pass this interview, wait for the call ng hr for schedule ng contract signing and training. does it mean na pasado na ako? i wish

[diana_anne]

hi guys!

im on my last screening stage in convergys and i do hope that i get in..but then im quite nervous about taking on the job of a customer service representative..

i've heard stories about CSRs who had been yelled and cursed at by ther callers.. kinakabahan talaga ako pag naiisip ko na ako na yung makakaranas ng ganun.. ako pa naman, kapag nape-pressure ako, nagstammer ako...

anyway, sana may magpost pa ng experiences nila sa call center dito. how do you feel when the person calling you is furious?what do you do kapag di mo ma-sufficiently answer yung query nung customer.. feeling ko kasi na yung nga clients, they really really expect you to have answer to all their questions. paano kapag nalito ka... would you be an easy candidate for job termination? napa-paranoid na tuloy ako...

[NCAA HERO]

im working in sykes..

if you not heard anything from them after two weeks... it means that you didn't pass the interview... kasi normally, application here last only for a week....

[reignedeer]

I also used to work in a Call Center. Minsan mache-tyempuhan mo na irrate client ang mapunta sa iyo. Gawin mo lang, calm down and try to reason out. Cool ka lang. Hindi mo naman sila nakikita at hindi ka rin naman nila ikaw nakikita, so kahit anong gawin mo hindi nila alam as long as you keep your voice cool.

Pwede mong duru-duruin ang CallMaster mo or press the "Mute" button and curse them to hell, tapos pag balik mo sa kanya calm and collected kuno. Okay nga yun eh. It comes as a challenge to your patience and to your ability to act as if you're calm and collected, when you want to panic.

[callcenterdude]

Originally posted by NCAA HERO
im working in sykes..

if you not heard anything from them after two weeks... it means that you didn't pass the interview... kasi normally, application here last only for a week....


TALAGA ur working with them na? e bat ganun exacly one month ako bago tinawagan for the 2nd interview. tapos sabi sakin nun team lead sa ortigas ' sykes will contact me for the schedule of contract signing' . does it mean na pumasa na ko? gano na naman katagal ako maghihintay?

[NCAA HERO]

Originally posted by callcenterdude
TALAGA ur working with them na? e bat ganun exacly one month ako bago tinawagan for the 2nd interview. tapos sabi sakin nun team lead sa ortigas ' sykes will contact me for the schedule of contract signing' . does it mean na pumasa na ko? gano na naman katagal ako maghihintay?

hmm... masyadong matagal na...

pero if they told you na may contract na... then good for you.. sykes has four centers in manila... one in ortigas.. two in makati... one in cebu...

[lacroix]

Originally posted by kikaykrasher
I have a qusetion for everyone working for call centers with US-based clientele:

How do you think this (http://www.donotcall.gov/) will affect the industry?

yap, dami ng nag apply and it will be effective sometime in Oct. Sorry peeps but telemarketers are annoying.

[Una_dagmar]

For those who want to work for the world's best call center Convergys, just email me...una_dagmar@yahoo.com

Have you ever had your vowels and consonants mixed up (nabulol) while on a call, or uttered some words without a sound coming out because of talking too much(paos)?

[yadida]

Originally posted by MessyMistique
... PART-TIME
you know any peeps wanting part-time jobs?

yadida,
yes i need a part time job, i've got 3yrs of exp in a call ctr catering to local clients.
i know most of the clients in call ctrs are foreign based, but who cares, im willing to undergo training and all that a new job may entail............in case i get hired. :) greengrin2002@yahoo.com

hi! you may wanna check out the 22F of IBM Plaza there's a good call center in there. good pay! as long as ur English is ok! :) :) good luck!

[hermetica]

Originally posted by reignedeer
I also used to work in a Call Center. Minsan mache-tyempuhan mo na irrate client ang mapunta sa iyo. Gawin mo lang, calm down and try to reason out. Cool ka lang. Hindi mo naman sila nakikita at hindi ka rin naman nila ikaw nakikita, so kahit anong gawin mo hindi nila alam as long as you keep your voice cool.

Pwede mong duru-duruin ang CallMaster mo or press the "Mute" button and curse them to hell, tapos pag balik mo sa kanya calm and collected kuno. Okay nga yun eh. It comes as a challenge to your patience and to your ability to act as if you're calm and collected, when you want to panic.

right on! hheehehe call control daw ba :p

pero minsan pag irate it's better to raise ur voice a bit and reason out at the customer's pace. nung una mahirap pero carry din :D

[joey_sixdigit]

im also looking for a job right now.

pero im still working for a call center, but the management have decided that half of its employees would be retrench :angry: . and may matitira kaso magiging contractual

ayaw ko naman ng ganun. mga ang baba na ng trabaho mo pag nangyari pa yun. :mad:

hope all of you can help me.

[yadida]

Originally posted by joey_sixdigit
im also looking for a job right now.

pero im still working for a call center, but the management have decided that half of its employees would be retrench :angry: . and may matitira kaso magiging contractual

ayaw ko naman ng ganun. mga ang baba na ng trabaho mo pag nangyari pa yun. :mad:

hope all of you can help me.

ey dude! seems that call center of yours is getting the better of you... get outta there now, i'm tellin ya. try out call centers in IBM Plaza (three of them there), Citibank Square, others in the Eastwood area. Try call center consulting firms too if you're really up to a career path in call centers i.e. the ones in makati stock exchange tower 1 (makati), etc...

go job hunting with less expense. good luck and i think you deserve better than waiting for retrenchment.
:smokin:

[joey_sixdigit]

yah your right!, :(

if you can only imagine the atmosphere dito sa opis :grrr: :bigcry:

as in talagang ang panget ng decision ng management

[Tigger]

Any thoughts or comments about this call center called INFONXX? It's in the RCBC Bldg....

[gu3n1v3r3]

Originally posted by yadida
:cheers: You're all welcome to share your ideas and experiences in a call center! As well as questions from aspiring (or curious) call center peeps! HOP ON!:smokin:

I don't know if what I went through is usual with other call center peeps....=).

I went hopping from one call center to another, from Makati to Ortigas, from US-owned to locally-owned and finally I settled with one for a year and a half now. Mind you, the hopping was done in less than a year time. Good thing, di pa medyo uso yung bond nun. And it was a bit advantageous din kse lumawak ang networks ko.

Good points:
-Easy money, especially for entry levels. Ang dami pang perks and fringe benefits. I don't know a call center that does not give meal/transpo/night allowances.
- Responsibility is not really heavy, coz your work is exclusive to the time you spend on your ACD phone, in contrast to an 8AM-5PM job where it's very probable and at times imminent that you have to take your job home.
- Mabilis ang promotion (ata?)
- May training muna bago ka i-deploy.

Not so good points:
- Mahirap mag shift ng career when you're from the call center industry.
- Your schedule is very erratic.
- There will come a time that you will get bored.

my 2 cents.

[mirage_xii]

Warmest Hello, Everybody!

I'm new here, I'm glad I dropped by to check again. Several times before, I just took a peek and left off. But now, the topic is absolutely interesting. And you're all very interesting too. Hehehe. Hope you won't mind me suddenly butting in.

I'm MiRaGe, male and like most of you, I'm into this wonderful world of Customer Care or Service or Call Center or whatever you prefer to call it. Currently, I'm with an ISP (Internet Service Provider) so my work scope ranges from the Basic Customer Support to the more interesting Technical side of the Internet and Cross-functioning. My work is really a rich learning experience though the pay is below my financial necessities. And soon, our company will be restructuring which will challenge us to better heights so that means our Team will have to upgrade skills and capabilities. Looking at the good side of it, it's an excellent opportunity for us (we'll also get a raise because of the improvement). I'm a College undergraduate but I always strongly believed that I can do as good, if not better, than the graduates. For me, limits are self-imposed so at times, I'm bound to break it for the better if necessary. Experience, performance, skills, outlook towards the job and life... these are more essential and critical than just a degree. Btw, I'm also into Computers especially Hardware and the Net. It's my first love (ever watched Electric Dreams?!?). =]

Before working with an ISP, I was able to work for other Call Centers/Customer Service Dept/Etc. From Paging to Pizza Hut, from Data Center to ISP. Hehehe... For a person with a positive outlook in life, the Customer Service Industry is something to feel wonderful about. In this Industry, one can find a profession that touches other people's lives (even if we are not aware of it). Hmmm... parang commercial. If you don't like the idea of dealing with people, then, you are not really for this kind of work because one has to have very good understandings and reasons for doing his/her job. Anyway, what is the greatest and most valuable assets of any company?!? It's its Clients/Customers or Consumers, whatever you prefer to call it. Without them, no company can ever survive! If you still haven't realized the reason for existence of people in the Customer Service Industry - they are there to take care of the Clients/Customers! What a purpose! It's so fulfilling to be able to help a Client successfully and afterwards, would thank you so much. Everytime I experience that, I tell myself... "That's a job well done, Sir!"... Of course, it's not always without the rude and arrogant ones. Nevertheless, it's another challenge! Control is something we also have to learn in life... control of temper... control of anger... patience, patience & patience. I have also learned that getting even with an irrate Client is never a good idea. They deserve all the special treatments we can afford and we can also answer back at them nicely. My share of story?!? I experienced a steaming mad Client before and I still did my job. Guess what happened at the end? He even thanked me and calmed down. That was enough to make me smile and feel so good. Who says this profession is boring?!? It really depends on the one looking at it. You are right with what you are thinking, things are not always perfect. What is or who is? There are also times when I know I've done all that can be done and I did my work to the best of my knowledge and yet a Client would be unnice and be unlikely. That's all part of the job... rejection, being yelled at, being cursed... there's nothing personal about it, aside from the fact that we just can't please everyone, there are really those kinds of people. Don't let it consume you. Those experiences make us (my colleagues and I) laugh knowing the reality and we're not on the losing end. Nothing is perfect in this world and it's up to us to make the best of what there is.

I'm in the process of moving to another Company. I've always believed that sharing similar goals, desires, objectives, etc. with the Company I'm working for would contribute greatly to my success and of course, would make me contribute more to the growth of the Company... Boss Una_dagmar, hope to get in touch with you. I may send you an e-mail. Thanks in advance.

Another thing: my communication skills improved because of my profession as I communicate frequently on a regular basis. Now, I know I'm better than when I wasn't into this Industry.

Wish you the best of the best. Keep up the good work!


:D



... What goes around, comes around... sometimes, wraps around. Hehehe...

[InevitablyMe]

a wannabe

hi..thanks guys for all your messages here...i'm actually one of the wannabe's when it comes to being a customer service representative/agent or whatever you want to call it...the very first call center company i've applied to was asia call center link, (well that was after i graduate, last year) i've got sets of grammar & vocabulary exams, an interview, typing test etc...but i wasn't able to make it=( i always stammer kasi when it comes to interviews... so after that di na ko nag-try ulet

i'm currently employed with one of the local IT companies, but I'm thinking of moving out. I started passing my application with some of the call centers (linksys and sykes), and i haven't attended their interview invitations yet, coz i'm having second thoughts about it. di ko kasi alam kung may promotions ba talaga sa mga call centers, coz i've got this negative comments with some of my friends that there's no growth working on this kind of companies. pero i think na meron **** siguro, depends nga lang sa performance talaga and the kind of company na papasukin. but i want to hear it from you guys, na nagwowork na sa call centers...i want to improve my communication skills din kasi, and i enjoy dealing with different kinds of people...somehow i could say na i know how to control my emotions (which i think is a must in this kind of profession)

another thing lang medyo hesitant din ako mag-try kasi sometimes nagii-stutter **** ako...i want to prepare muna before i take the exams and interviews...

how should i prepare myself?i know na this kind of career would focus more on how i communicate...kaya lang medyo kinakabahan ako because i'm not that fluent in english...what should i do?

can you guys, give me advice?

[hermetica]

erm.. i got excited--and i'm being bum-me-phobic. it's my first job and i was such a newbie then. they called me even before graduating, tapos phone interview agad. i was even exhausted from barkada gimmick and then filed the application,resume and took the qualifying exams the following day and they offered the contract immediately which left me really confused --i wouldn't even know the position i was applying for if they hadn't told me. i have no idea about the client. all i know is they want a tekki >yakiudon< and madaldal person.

i guess i was lucky upon grabbing this opportunity, after a few weeks i found out that there are now semi-qualifying exams for comm skills. when they hired our batch, we were all considered as regular employees agad. kaya mas pressured ang mga repapips ngayon. dun-dun-dun-dun.

owshige ang daldal ko... the best advice, i must say is:

empower yourself :D



Originally posted by InevitablyMe
a wannabe

hi..thanks guys for all your messages here...i'm actually one of the wannabe's when it comes to being a customer service representative/agent or whatever you want to call it...the very first call center company i've applied to was asia call center link, (well that was after i graduate, last year) i've got sets of grammar & vocabulary exams, an interview, typing test etc...but i wasn't able to make it=( i always stammer kasi when it comes to interviews... so after that di na ko nag-try ulet

i'm currently employed with one of the local IT companies, but I'm thinking of moving out. I started passing my application with some of the call centers (linksys and sykes), and i haven't attended their interview invitations yet, coz i'm having second thoughts about it. di ko kasi alam kung may promotions ba talaga sa mga call centers, coz i've got this negative comments with some of my friends that there's no growth working on this kind of companies. pero i think na meron **** siguro, depends nga lang sa performance talaga and the kind of company na papasukin. but i want to hear it from you guys, na nagwowork na sa call centers...i want to improve my communication skills din kasi, and i enjoy dealing with different kinds of people...somehow i could say na i know how to control my emotions (which i think is a must in this kind of profession)

another thing lang medyo hesitant din ako mag-try kasi sometimes nagii-stutter **** ako...i want to prepare muna before i take the exams and interviews...

how should i prepare myself?i know na this kind of career would focus more on how i communicate...kaya lang medyo kinakabahan ako because i'm not that fluent in english...what should i do?

can you guys, give me advice?

[3sha]

hi.. tamang tama i saw this thread.. just wanna ask u guys if u know the call center in qc.. my friend told me it was featured in unang hirit last tuesday ata.. its a new call center pero hindi nya natandaan yung pangalan.. they're hiring daw talaga kase new pa lang sila..

[ambertookme]

3sha,

i dont know if ur mom watched news central over studio 23/breakfast or unang hirit but i know there's a call center in the Lopez' bldg of ABSCBN.i think it's called HMR,i cant recall eh. directory assistance yan same with itouchpoint and infonxx but they have other campaigns as well.they're hiring now.some of my friends emailed their resume's last week and got interviewed the same week.i dont have their email addy yet but once i have that info,i'll share it on this thread. by the way,the office i think is at the 3F of ELJ center.

[hermetica]

Originally posted by 3sha
hi.. tamang tama i saw this thread.. just wanna ask u guys if u know the call center in qc.. my friend told me it was featured in unang hirit last tuesday ata.. its a new call center pero hindi nya natandaan yung pangalan.. they're hiring daw talaga kase new pa lang sila..

ows? kami nasa libis quecee:p

heheh, palagi naman hiring samin. isa pa, magkakalapit lang ang call center dun

[3sha]

Originally posted by ambertookme
3sha,

i dont know if ur mom watched news central over studio 23/breakfast or unang hirit but i know there's a call center in the Lopez' bldg of ABSCBN.i think it's called HMR,i cant recall eh. directory assistance yan same with itouchpoint and infonxx but they have other campaigns as well.they're hiring now.some of my friends emailed their resume's last week and got interviewed the same week.i dont have their email addy yet but once i have that info,i'll share it on this thread. by the way,the office i think is at the 3F of ELJ center.

sige.. thanks in advance, hihintayin ko info mo... magtatanong tanong din ako... :)

hermetica --> i dont think nasa libis un e.. dame nga dun, pero malayo sa house namin.. :)

mirage --> hi! i read ur post.. parang maganda yung callcenter nyo a, yung isp.. san un?

[mirage_xii]

Hello, Folks!

If you happen to have a list of Call Centers locally (if you can also refer for overseas, it'd be better), please post it here. I have a partial list which I'd share in a day or 2. It'd be of extreme help to those who are eyeing the possibility of working in the Industry. Thanks in advance. Have a wonderful day, Everybody!





... What goes around, comes around... sometimes, wraps around. Hehehe...

[mirage_xii]

Hello, 3sha!

I'm in the process of leaving my present work but I've got 2 find a replacement 1st. You know, sometimes, we have 2 move on and progress... the company I'm now working for can't help me w/ my necessities anymore though my work enabled me to gain so much technicalities expecially w/ regards to the Net. I'm a Customer/Technical Support Specialist and it's a marvelous work since I love everything about computers so much (especially the Net) and I also enjoying working w/ different people.

I've sacrificed good salary for learning and now, I'm all geared-up for better challenge.

What's keeping you bz aside from the Net, 3sha?

Catch you around. Take it ez.

[yadida]

Originally posted by InevitablyMe
a wannabe

hi..thanks guys for all your messages here...i'm actually one of the wannabe's when it comes to being a customer service representative/agent or whatever you want to call it...the very first call center company i've applied to was asia call center link, (well that was after i graduate, last year) i've got sets of grammar & vocabulary exams, an interview, typing test etc...but i wasn't able to make it=( i always stammer kasi when it comes to interviews... so after that di na ko nag-try ulet

i'm currently employed with one of the local IT companies, but I'm thinking of moving out. I started passing my application with some of the call centers (linksys and sykes), and i haven't attended their interview invitations yet, coz i'm having second thoughts about it. di ko kasi alam kung may promotions ba talaga sa mga call centers, coz i've got this negative comments with some of my friends that there's no growth working on this kind of companies. pero i think na meron **** siguro, depends nga lang sa performance talaga and the kind of company na papasukin. but i want to hear it from you guys, na nagwowork na sa call centers...i want to improve my communication skills din kasi, and i enjoy dealing with different kinds of people...somehow i could say na i know how to control my emotions (which i think is a must in this kind of profession)

another thing lang medyo hesitant din ako mag-try kasi sometimes nagii-stutter **** ako...i want to prepare muna before i take the exams and interviews...

should i do?

can you guys, give me advice?

Hi! I guess one very GOOD way of practicing your communication skills is sit down in front of the mirror and pretend you're being interviewed!! Express yourself in fluent English and whenever you're at a loss for words, try jotting down your ideas and later on check the dictionary and pick up the words you were supposed to use. AND REMEMBER! Choose the simplest yet words which expresses your thoughts directly!!

Hope this works! ;)

[yadida]

Originally posted by 3sha
hi.. tamang tama i saw this thread.. just wanna ask u guys if u know the call center in qc.. my friend told me it was featured in unang hirit last tuesday ata.. its a new call center pero hindi nya natandaan yung pangalan.. they're hiring daw talaga kase new pa lang sila..

Hi 3sha!

If you're referring to the call center in the ABS CBN Compound, it's called RMH.

If you are interested in call centers in QC area, there are lots in Eastwood. Specifically:
1. iTouchPoint - 22 Flr of IBM Plaza (Directory Assistance)
2. Globalstride - 29 Flr of IBM Plaza (sales)
3. Air Relay - 18th Flr of IBM Plaza (sales)
4. eTelecare - Citibank Square (multi-clients - sales, tech support, etc.)
5. C3 (c-Cube) - has its own place after IBM and Megaworld buildings (multi clients - sales, customer service)
6. Link to Support - is in iCite further after McDo (tech support)

Hope I've helped you somehow :*)
though why don't you try iTouch :angel:

[kobe20]

hi guys,,


sino may idea dito kung magkano salary and benefits sa rmh kasi nag apply ako dun eh nasa last procedure na ako ng application...am already done with the phone interview, essay exam, typing and spelling exam, initial and final interview...last step will be the diction and pronunciation exam...sana makapasa na ako pero i still have to know their offer....


kung sino man ang may nakakaalam kung maganda sa rmh...please let us know here...thanx...

[InevitablyMe]

the best advice, i must say is:empower yourself



Hi! I guess one very GOOD way of practicing your communication skills is sit down in front of the mirror and pretend you're being interviewed!! Express yourself in fluent English and whenever you're at a loss for words, try jotting down your ideas and later on check the dictionary and pick up the words you were supposed to use. AND REMEMBER! Choose the simplest yet words which expresses your thoughts directly!!

ei guys thanks a lot..i'm grateful to hear your advice...anyway, I'll try doing those things...and hopefully it wud work...
thanks :glee:

[bushi_princess]

Originally posted by diana_anne
hi guys!

im on my last screening stage in convergys and i do hope that i get in..but then im quite nervous about taking on the job of a customer service representative..

i've heard stories about CSRs who had been yelled and cursed at by ther callers.. kinakabahan talaga ako pag naiisip ko na ako na yung makakaranas ng ganun.. ako pa naman, kapag nape-pressure ako, nagstammer ako...

anyway, sana may magpost pa ng experiences nila sa call center dito. how do you feel when the person calling you is furious?what do you do kapag di mo ma-sufficiently answer yung query nung customer.. feeling ko kasi na yung nga clients, they really really expect you to have answer to all their questions. paano kapag nalito ka... would you be an easy candidate for job termination? napa-paranoid na tuloy ako...

hi diana_anne! i just wanna ask kung *** ngyari s iyo nsa convergys?hinde ko pa rinkc natatanggap *** next schedule for simulation eh. kakatakot . wish ko ngang makpasok s convergys eh.

hi una_dagmar! nagpasa na ko sa convergys ng resume saka sa seven seven global biz nag email ang hr ng convergys s akin and they told me na i disregard ko daw *** unang email. kc sa unang email may schedule n ako dapat for simulation kaso hinde ako nkapagtext agad kc kailan ko *** naman nabasa. so nagtext ako sb wait n *** daw for their next text. lungkot na ako kasi may nabasa ako sa thread ng convergys n naka schedule n *** isa tom for simulation. ako hinde ko pa rin natatanggap email nila.:( sana matanggap ako s convergys.

[contactagent]

kendrickpeps@yahoo.co.uk

[Ernestina]

ok ba dun sa GLOBAL STRIDES?! napanood ko sa Jessica Soho Reports kanina.


and im just wondering, if you have a graveyard shift like 2AM, how do you guys go to your office when you dont have a private car?

[3sha]

Originally posted by yadida
Hi 3sha!

If you're referring to the call center in the ABS CBN Compound, it's called RMH.

If you are interested in call centers in QC area, there are lots in Eastwood. Specifically:
1. iTouchPoint - 22 Flr of IBM Plaza (Directory Assistance)
2. Globalstride - 29 Flr of IBM Plaza (sales)
3. Air Relay - 18th Flr of IBM Plaza (sales)
4. eTelecare - Citibank Square (multi-clients - sales, tech support, etc.)
5. C3 (c-Cube) - has its own place after IBM and Megaworld buildings (multi clients - sales, customer service)
6. Link to Support - is in iCite further after McDo (tech support)

Hope I've helped you somehow :*)
though why don't you try iTouch :angel:


thanks sa info.. btw.. me email add ka ba ng hr dep of RMH.. un kase pinakamalapit sakin.. yung mga nasa libis, sobrang layo e.. pero thanks na rin.. :shy:

[yadida]

Originally posted by 3sha
thanks sa info.. btw.. me email add ka ba ng hr dep of RMH.. un kase pinakamalapit sakin.. yung mga nasa libis, sobrang layo e.. pero thanks na rin.. :shy:

Hi 3sha!
I don't have the HR email add nor their contact numbers but I've browsed their website www.rmh.com and they do have several email addresses you can contact re: jobs here in the philippines.

i'm sure there are kind-hearted pexers out there who may know the about rmh recruitment etcs. :wave: :wave: yooooohooo!

[yadida]

Originally posted by bushi_princess
hi diana_anne! i just wanna ask kung *** ngyari s iyo nsa convergys?hinde ko pa rinkc natatanggap *** next schedule for simulation eh. kakatakot . wish ko ngang makpasok s convergys eh.

hi una_dagmar! nagpasa na ko sa convergys ng resume saka sa seven seven global biz nag email ang hr ng convergys s akin and they told me na i disregard ko daw *** unang email. kc sa unang email may schedule n ako dapat for simulation kaso hinde ako nkapagtext agad kc kailan ko *** naman nabasa. so nagtext ako sb wait n *** daw for their next text. lungkot na ako kasi may nabasa ako sa thread ng convergys n naka schedule n *** isa tom for simulation. ako hinde ko pa rin natatanggap email nila.:( sana matanggap ako s convergys.

hi bushi_princess!
let this be a learning process for you. advise ko sa yo, if you're applying for a call center - ALWAYS KEEP YOUR CELLPHONES OPEN AND CHECK EMAILS ALWAYS!! If you're on a tight budget, allocate more on your mobile connection - cell and email. You'll never know when the recruiter's gonna call you. And since there are hundreds of peeps applying, the schedule is usually filled up for the week, thus if you miss your slot, it's gonna be a waiting period again.

Don't despair though .:rolleyes: keep your spirits up! Just always be available to your recruiters especially if you are actively applying :angel:

[Altwegg]

Has anyone of you heard about Epic something call center?

[spidervein]

im also interested in working for a call center. can people who work in call centers with great working environments and good compensation please tell us more about the company that they work for? also, im a bit wary about the "bond" that most call centers are reportedly requiring of their new employees - so that if you fail to stay for a certain period of time with the company you will have to pay a large amount of money as a "fine."

please explain to us wannabes more about these things! :)

[lh3n]

Altwegg: I think that's Epixtar. They're into sales - both inbound and outbound.

spidervein: I work in a technical support call center situated at Eastwood City. Our company does have a bond for probationary employees equal to a month's worth of salary. Frankly speaking, compensation here is not really attractive as compared to the other call centers, however the working environment is superb. We have all sorts of indoor games free for all, we also have a lounge where you can sleep as long as you're not on duty. Some agents practically live in the office!

[SUTIL]

hello..may mga taga-sykes ba dito? kasi po i have tried submitting my resume thru jobstreet...nakita ko under consideration naman na ang status nya pero until now i havent receive any calls..bakit kaya?

[observer]

hi! i'd like to try working in a call center but i'm still studying. do you know of any call centers who accept undergrads? and are all employees required to work for 8 hours? are there shorter shifts like 5-6 hours? can i choose my sked so i can be sure my classes are not affected????

[beefeater]

Originally posted by observer
hi! i'd like to try working in a call center but i'm still studying. do you know of any call centers who accept undergrads? and are all employees required to work for 8 hours? are there shorter shifts like 5-6 hours? can i choose my sked so i can be sure my classes are not affected????

The trend is, most call centers accept undergrads nowadays unlike a year ago when they were still strict with the college degree requirement. And I know most undergrads who work in call centers, they stick it out with the night shift. Just give it a try if you want; it would really depend on you if you want to get in there.

One center that I know of which hires undergrads is Etelecare.

[MsLoriBarbero]

Ang sumasagot ng telepono sa bahay namin mga katulong. Marunong rin ba kayo maglaba?

[cmax]

Originally posted by MsLoriBarbero
Ang sumasagot ng telepono sa bahay namin mga katulong. Marunong rin ba kayo maglaba?

kaya mo bang magbayad ng at least P15000 para sa sasagot ng telepono mo?

[Nobody's GurL]

Originally posted by scuzzy
hi! i was wondering if anyone of you could help me in getting employed in a nice call center. southerner po ako, may alam ba kayong malapit na call center kahit sa alabang lang?

-where is this peoplesupport located?
-how much is the average salary?
-what time does the working hours start? is it on a shifting basis?

i hope anyone of you could answer me. thanks!;)

meron actually sa alabang i think that call center's name is APAC tapos there's also one in laguna kaya lang shempre provincial rate lang ang offer nila.

[beefeater]

Originally posted by Nobody's GurL
meron actually sa alabang i think that call center's name is APAC tapos there's also one in laguna kaya lang shempre provincial rate lang ang offer nila.

The one in Laguna is All Asia, and ang starting dun is P8T. the company usually practices hiring by agencies though (VR, Linkstaff, etc)

As for Apac, it's both inbound and outbound, though mostly outbound like Etel.

[vandarkala]

How could anyone aspire to be a call center agent? Why would anyone aspire to be just that? Not that it's not a noble profession in itself. Oh well,

[spidervein]

Originally posted by vandarkala
How could anyone aspire to be a call center agent? Why would anyone aspire to be just that? Not that it's not a noble profession in itself. Oh well,

hey vandarkala, it's not what you do, but how well you do it. let's not look down on other people's aspirations. if all of us did the same thing, this world would not run smoothly. if you only stopped to think and look at how each and every person plays a role in the grand scheme of things, i guess you wouldnt be going around tossing rhetorical questions that serve no other purpose but to ever so delicately demean what other people want to do - or be. :rolleyes:

haaayyy....STOP ME!!! :rotfl:

[mauve_2002]

i have some thoughts about stuff like this but...

how do you see the call center in 2 years' time?

and if an out-of-line person like me ( i am into research)
shift a career to that of working in a CC environment,
how will it be if I try to apply in 2 years' time?

hope someone answers. :)

[Nobody's GurL]

Originally posted by beefeater
The one in Laguna is All Asia, and ang starting dun is P8T. the company usually practices hiring by agencies though (VR, Linkstaff, etc)

As for Apac, it's both inbound and outbound, though mostly outbound like Etel.

All Asia also welcomes direct applicants yun nga lang at the moment their concentrating on projects for the makati operations. Agencies VR-Mandaluyong, Transman-makati, Aedan-Las Piñas/Alabang, SL Temps-Makati. Sa Laguna operations they only have local accounts

[taylorwilson]

apply kayo sa ambergris - growing sila, over 1200 employees ata daw last i heard. 2 plus months na ko don- like it a lot naman. pay nila ok naman , may increase pa afetr 6 motnhs then nag announce lang sila na change ng benefits, may vacation and sick leave na after 6 months, dati yata tagal ng wait, ngayon supvisor ko told me how many days meron ako upon regular ko. easy lang test nila - may essay on customer serice - then english verbal test, then grammar. wag ka lang mag tagalog sa interview, ok lang no american accent basta perfect grammr ka lang sa interview. 1 month training nila - then dami nila fun stuff, like may "talks with ceo" ka meeting mo batang batang ceo nila, then may meet the hr - educational naman din, pero the best is may lookforward ka to fridays kasi may "friday treats: sila , some times food lang, sometimes company gieveaways. no matter kung ano, its the thought that counts, biro mo more than 1000 employees bigyan nila ng friday treat, ok din yon.
dami nila accounts - siguro kaya every sunday nag advertise sila sa newspaper. apply ka - walk in ok lang daw anytime.

hoenstly, i think any call center you go to - kahit saa company ka pumunta, pereho pareho lang - may office politics, sometimes may management na pangit, tyempo tyempo lang, all partof the real world outside of college diba.

[beefeater]

APAC Customer Services -- inbound/outbound sales
Northgate Cyberzone, Alabang, Muntinlupa City
http://apaccustomerservices.com

Air Relay -- mostly outbound sales
18/F IBM Plaza, Eastwood City Cyberpark, Libis, QC
http://www.airrelay.biz

Ambergris Solutions -- inbound customer service/sales (they did away with outbound)
31/F Discovery Suites, ADB Ave., Ortigas Center, Pasig City
http://www.ambergrissolution.com

Contact World (Servicezone) -- inbound tech support
22/F Wynsum Corporate Plaza, Emerald Ave., Ortigas Center, Pasig City
http://www.contactworld.com.ph

Convergys -- inbound customer service/partly sales
7/F Tower II, The Enterprise Center, Ayala Ave. cor Paseo de Roxas, Makati City
http://www.convergys.com

Customer Contact Center (C3) / Source One Asia -- inbound CS/sales
#1 Eastwood City Cyberpark, Libis, QC
http://www.c-cubeservices.com

Expercs Direct Communications (?)
Pasig Blvd, Pasig City
http://www.expercsdirect.com

Globalstride (formerly Webservasia) -- pafrtly inbound CS/mostly outbound sales
29/F IBM Plaza, Eastwood City Cyberpark, Libis, QC
http://www.globalstride.com

HelloCorp Philippines -- tech support for Microsoft (?)
35/F Robinsons-Equitable PCIBank Tower, ADB Ave., Ortigas Center, Pasig City
http://

IBM Solutions Delivery Philippines, Inc. (?)
2-4/F IBM Plaza, Eastwood City Cyberpark, Libis, QC
http://www.ibm.com/ph

Infonxx Philippines -- inbound directory assistance
11/F Tower II, RCBC Plaza, Ayala Ave., Makati City
http://www.infonxx.com

Link 2 Support -- inbound tech support
5/F TechnoOne Plaza, Eastwood City Cyberpark, Libis, QC
http://www.link2support.com/

One Call Outsourcing Solutions, Inc. (?)
18/F Strata 2000, Emerald Ave., Ortigas Center, Pasig City
http://

Pacific Contact Systems Inc. (PCSI) -- partly inbound/mostly outbound sales
25/F Prestige Tower, Emerald Ave., Ortigas Center, Pasig City
http://www.pcsicallcenter.com

Parlance Systems (ePLDT) -- inbound/outbound
http://www.epldt.com/parlance.html

People Support Philippines -- inbound CS & tech support
12/F Philamlife Tower, Paseo de Roxas, Makati City
http://www.peoplesupport.com

Q Interaction (?) {side note ito na ba yung Eperformax?}
2/F Yupangco Bldg, Sen. Gil Puyat Ave., Makati City
http://www.qinteraction.com

SM iServices, Inc. (SM Group of Companies) -- outbound sales
7/F Centro Bldg, Salcedo St., Legaspi Vill., Makati City
http://www.smiservice.com/call_center.asp

SVI Connect -- outbound sales
5/F The Orient Square, Emerald Ave., Ortigas Center, Pasig City
http://www.sviconnect.com

Sterling Global Call Center -- outbound sales
15/F Raffles Corporate Center, Emerald Ave., Ortigas Center, Pasig City
http://www.sterlingglobal.com

Sykes Asia -- inbound CS & tech support; iilan na lang ang outbound sales
4/F SMPPI Center, St. Francis Ave., Ortigas Center, Mandaluyong City 28/F Robinsons Summit Center, Ayala Ave., Makati City
http://www.sykes.com

Teleperformance Global Telemarketing and Teleservices Solutions -- outbound sales
10/F Octagon Plaza, San Miguel Ave., Ortigas Center, Pasig City
http://www.teleperformance.com

Vertex Solutions -- mostly outbound sales
33/F Wynsum Corporate Plaza, Emerald Ave., Ortigas Center, Pasig City
http://www.vertexcrm.com

Vision X (Philippines), Inc. -- outbound sales
16/F Tower II, RCBC Plaza, Ayala Ave., Makati City
http://www.vxiusa.com

Vocativ (ePLDT) -- inbound CS, tech support & sales
Fort Bonifacio Global City, Taguig, MM
http://www.epldt.com/vocativ.html

ePacific Global Contact Center -- outbound (?)
14/F The Orient Square, Emerald Ave., Ortigas Center, Pasig City
http://www.epacificglobal.com

eTelecare International -- inbound CS/sales/tech support but lately is putting premium on outbound sales
20/F Citibank Square, Eastwood City Cyberpark, Libis, QC 14/F PBCom Tower, Ayala Ave., Makati City
http://www.etelecare.com

iTouchpoint -- inbound directory assistance/sales
24/F IBM Plaza, Eastwood City Cyberpark, Libis, QC
http://www.itouchpoint.com

RMH Teleservices Inc. -- inbound directory assistance, CS & sales
ELJ Communication Center, ABS-CBN Compound, Mother Ignacia Avenue, QC

[AiSugiyama]

For those residing near alabang or in the south area like Laguna, aside from APAC, AIG-BPSI in Madrigal Business Park has openings for call center positions as well. Previous call center experience is a big plus and must have very good communication skills.

For any queries, just send me a PM.

[LINGGIT^F]

Originally posted by ambertookme
3sha,

i dont know if ur mom watched news central over studio 23/breakfast or unang hirit but i know there's a call center in the Lopez' bldg of ABSCBN.i think it's called HMR,i cant recall eh. directory assistance yan same with itouchpoint and infonxx but they have other campaigns as well.they're hiring now.some of my friends emailed their resume's last week and got interviewed the same week.i dont have their email addy yet but once i have that info,i'll share it on this thread. by the way,the office i think is at the 3F of ELJ center.

hey there! i think youre referring to RMH TELESERVICES ASIA-PACIFIC call center..yup its located at ELJ BUILDING at mother ignacia avenue, qc. there's a separate thread for that here at this forum..try to click at this link:

http://www.pinoyexchange.com/forums/showthread.php?s=&threadid=138401

[LINGGIT^F]

FOR THOSE INTERESTED TO WORK AT EPLDT:

Just email your resume at jobs@epldt.com

(for VOCATIV & PARLANCE)

WE ARE 100% OWNED BY PLDT

======================

ePLDT is the information and communications technology company (ICT) of telecommunications giant Philippine Long Distance Telephone Company (PLDT). A wholly-owned subsidiary of PLDT, it is the principal corporate vehicle for the PLDT Group's ICT assets and investments. ePLDT is envisioned to the premier ICT company and business integrator in the country.

ePLDT's main business is the operation of VITRO™ Data Center, the Philippines' first ISO 9001:2000 certified Internet data center (IDC). Granted pioneer status as an IDC by the Philippine Board of Investments, VITRO™ is also the country's first industrial strength IDC.

On its own or through its subsidiaries and agreements with its partners, ePLDT provides enabling infrastructure and services focusing on next-generation communications, content and multimedia applications to consumers and businesses. These services include data center providing e-business infrastructure and managed services, Internet access using various last-mile options, call centers, digital certificate processing center, e-governance projects, IT education centers, a business-to-business e-marketplace, IT helpdesk support services and Internet cafés.

ePLDT offers a whole range of ICT services necessary for the sustainable growth of Information Technology in the Philippines. Its expanded range of products and services allows it to provide solutions to a largely underserved client base, at a significant cost advantage over other providers.

ePLDT was incorporated on August 14, 2000 and has an authorized capital stock of four billion pesos, with one billion subscribed. The company's management is headed by Manuel V. Pangilinan as chairman, Ray C. Espinosa and Ariel A. Roda as co-managing directors, Ignatius Yenko as executive vice president, George H. Tan as chief finance officer and Emmanuel P. Dizon as chief technology officer. Takashi Togawa of NTT Communications Corporation is chief IT adviser of ePLDT.

http://www.pldt.com.ph/images/epldt_icon_btn.gif http://www.epldt.com/images/logo_vocativ.gif

Vocativ Systems, Inc. (VSI) is a pioneer in the Philippines' customer service outsourcing industry. This call center facility provides customer interaction center services for TeleTech Holdings, Inc., a leading global provider of customer relationship management services.

VSI has a telephone, data and computer system designed to receive large volumes of data communications, voice calls, e-mails, web chat sessions, web co-browse sessions and other information delivered through electronic means. The system is manned in accordance to pre-defined customer service guidelines as agreed upon with the outsourcing client.

VSI's 500-seat facility is capable of expanding up to 800 seats, and has recently lauched full commercial operations.

http://www.pldt.com.ph/images/epldt_icon_btn.gif http://www.epldt.com/images/logo_parlance.gif

Parlance Systems, Inc. (PSI) is a 100 percent owned ePLDT call center facility that exclusively services dedicated clients. PSI started commercial operations in June 2002. This 500-seat call center facility provides inbound billing support to a US company with eight million subscribers.

[lans_ph]

ano ba balita about INFONXX?? sabi daw nila madali lang daw there ang makapasok? is that true?

[lans_ph]

thats true?

[LinuxMandrake]

share lang ako ng experience ko dito kung maaari...

i tried to work in etelecare before. wala akong idea about call centers pero kelangan ko ng job dati... they told me dati that they're not accepting undergrads daw. i was so frustrated kasi nga undergrad ako.

then my first brush with a call center was with sykes... not to brag, pero i got a perfect score sa test nila (50/50 i remember it well) then i got the job after only one interview. related kasi *** account sa autocad, which was integrated into my curriculum sa csb. i was hired wednesday, came in late on thursday, and got sacked on friday. pero blessing in disguise din kasi i told them that i was a grad kahit hindi. baka mabutasan pa ko.

tapos i was hired by c3 (source one asia) sa libis. the pay then was around 11k pero kinagat ko na kasi they were the first company to hire me regardless of my educational background, being an undergrad and all, pero they didn't care. un nga lang, i wasn't able to pass the certification test, sacked again. then naghanap sila ng reps to go to people support for a joint account, an internet security account. sacked again after 2 weeks... wala na namang trabaho. sacked again... went back to c3 for a local account na mas mababa pa ang sweldo kesa driver ng kumpanya.

then came infonxx. i was proud to be a member of batch 1 there, being one of the core group. kaso it didn't work out with me and some of the people there... sacked for the nth time.

i came to itouchpoint august of last year... another gamble with a start-up company, so batch 1 na naman. eventually God has a plan for all of us and siguro eto *** plan nya para sakin...

now i'm a training officer with itouchpoint in eastwood, making at least 3-4 times than that of my first call center job. i was promoted to trainer after only 2 months as a directory assistance rep, and to training officer a year after i first started. i was even sent to bangalore to supervise the first 2 batches of reps there, and train batches 3 and 4.

when i look back to those times when i was desperate for work, i'm happy na din things turned out that way. kasi talagang eventually makukuha din ang swerte. dasal lang at tiyaga ang kelangan. they have a saying, if you can't make it, fake it. kung hindi ka marunong, pagtiyagaan mo lang. may training naman eh. ganun ang naging experience ko with call centers. everytime we have a new batch, i tell them about my experience whenever i get the chance to talk to them during the first days of training. nakakatuwa kasi talaga palang may chance ang undergrads to excel and earn decent money.

[Hendrix]

Originally posted by LinuxMandrake
share lang ako ng experience ko dito kung maaari...

i tried to work in etelecare before. wala akong idea about call centers pero kelangan ko ng job dati... they told me dati that they're not accepting undergrads daw. i was so frustrated kasi nga undergrad ako.

then my first brush with a call center was with sykes... not to brag, pero i got a perfect score sa test nila (50/50 i remember it well) then i got the job after only one interview. related kasi *** account sa autocad, which was integrated into my curriculum sa csb. i was hired wednesday, came in late on thursday, and got sacked on friday. pero blessing in disguise din kasi i told them that i was a grad kahit hindi. baka mabutasan pa ko.

tapos i was hired by c3 (source one asia) sa libis. the pay then was around 11k pero kinagat ko na kasi they were the first company to hire me regardless of my educational background, being an undergrad and all, pero they didn't care. un nga lang, i wasn't able to pass the certification test, sacked again. then naghanap sila ng reps to go to people support for a joint account, an internet security account. sacked again after 2 weeks... wala na namang trabaho. sacked again... went back to c3 for a local account na mas mababa pa ang sweldo kesa driver ng kumpanya.

then came infonxx. i was proud to be a member of batch 1 there, being one of the core group. kaso it didn't work out with me and some of the people there... sacked for the nth time.

i came to itouchpoint august of last year... another gamble with a start-up company, so batch 1 na naman. eventually God has a plan for all of us and siguro eto *** plan nya para sakin...

now i'm a training officer with itouchpoint in eastwood, making at least 3-4 times than that of my first call center job. i was promoted to trainer after only 2 months as a directory assistance rep, and to training officer a year after i first started. i was even sent to bangalore to supervise the first 2 batches of reps there, and train batches 3 and 4.

when i look back to those times when i was desperate for work, i'm happy na din things turned out that way. kasi talagang eventually makukuha din ang swerte. dasal lang at tiyaga ang kelangan. they have a saying, if you can't make it, fake it. kung hindi ka marunong, pagtiyagaan mo lang. may training naman eh. ganun ang naging experience ko with call centers. everytime we have a new batch, i tell them about my experience whenever i get the chance to talk to them during the first days of training. nakakatuwa kasi talaga palang may chance ang undergrads to excel and earn decent money.

Sobrang inspiring naman ng story mo LinuxMandrake,:) its a good thing na nabasa ko to. Kasi medyo gusto ko nang maggive up sa pagaapply sa mga call centers... Im a fresh graduate (April 2003 ComputerScience), right after graduation Ive applied in a local call center for a telemarketing job, I was hired but it was project based kind of work, so 1 buwan lang ako don.

Right after that nagstart na ko magapply sa Libis and Makati, naipapasa ko naman *** initial interviews and exams,(Link2, Etel and Vocative in Fort Bonifacio) pero siyempre series of interviews un, i dunno kung ano nangyayari at hindi ako nacoconsider. Convergys natry ko rin pero hindi ko naipasa *** simulation exam nila , kala ko ok na kc prior to that simulation, marami na kong dinaanan. Kaya hanap uli ako, until i was consider in this co. for tech support (na 3 wks kong hinintay *** tawag) and nagtraining na, kala ko ok na dahil training na nga, pero may mga series of exams pa, *** last exam ko nung 2nd week of training, I failed.

Until now, nagbabakasakali pa rin ako, kanina I took my exam in Sykes, pero the interviewer told me that they would still assess my qualifications and I have to wait for 2 weeks pa. So imagine,4 months na, still aspiring call center agent p rin.*****, sang call center na naman kaya ako magaapply?ganon ako kadesperado.

Siguro nga hindi ako para sa call centers pero marami talaga kong natutunan kahit sa pagaapply ko lang, kaya hindi ako sumusuko.Sa dami ng mga grumaduates ngaung taon at sa dami ng magagaling sa Pinas, ano nga kaya ang chance ko?Though confident naman ako sa sarili ko.

Maybe God has greater plans for me.Yun ang lagi kong iniisip, kaya nagtyatyaga ako considering na sa Bulacan pa ko nangagaling pag nagaapply.Right now, ipinagdadasal ko na sana wag naman umabot ng pasko na wala pa kong trabaho. Sana Lord....

Wala lang gusto ko ring ishare sa inyo to,kasi nainspire talaga ko sa story ni LinuxMandrake, and it gave me a lot of hope na lalo pang magtyaga...un lang. :):*)

[shrimpo]

Hay naku! pareho tayo ng situation Hendrix kaya lang hindi ako taga-bulacan,taga-pasig lang ako pero hindi naman ako kasing sipag mo mag-apply.dami kong calls to a different company pero after all i've done, exams and interview wala pa rin nangyayari.hinihiling ko lang na magkaroon na tayo ng formal na job before christmas.maybe God has a better plans for us.malay natin sa showbusiness tayo mapunta or modelling kase yun talaga hilig ko eh.pero wala pang oppurtunity.:)

[LinuxMandrake]

hendrix, buti naman at nakatulong kahit papano. tiyaga lang talaga... un lang masasabi ko... dasal at tiyaga... dati gusto ko ng tumalon sa ilog pasig because of frustration, dahil wala talagang tumatanggap. kaya lang i'd rather try and try kesa naman wonder all my life what might have been. dude, if an undergrad like me made it, lalo na ang mga grads, like you. right now, my sister's also working in a call center. sa etel, dito din sa libis. pag may tanong sya sakin, nasasagot ko kahit papano. hehehe... ang mga questions nya tungkol sa call center, i answer to the best of my ability, to help her out. kung pano dumiskarte, pano umangat without kissing someone's... yeah you know what. gusto ko marating din ng utol ko *** narating ko, kasi ako *** sakit sa ulo dati eh. hehehe... basta ganun na lang igan. subok lang ng subok. ganyan talaga... pero eventually makukuha mo din yan. anyway i can help, just let me know. para lahat tayo yayaman! wahoohoohoo!!!

[LinuxMandrake]

hendrix, kung kaya mo tech support, try out teletech, sa fort bonifacio din. i've got a friend there, a good buddy of mine. rasty espiritu ang name nya. maybe you can try and reach him. rebirit74@yahoo.com. kasi kinukulit na din akong pumasok dun pero masaya pa ko sa itouchpoint, and besides mcafee ang account nila. pccillin ang gamit ko eh. hehehe... sabihin mo you were referred by alan cruz, tapos hingi ka ng instructions sa kanya kung pano ang process dyan. medyo hindi ko din kabisado eh. good luck with your job hunting dude! if he doesn't reply thru email, i'll give you his contact number, pero with his consent dapat. personal number un eh. oks?

[mark_mark]

my friends sort of looked down at me when i told them i was now working for a call center. my undergrad was business with some legal aspects on it and a bit of marketing as well. sabi ko naman, hindi ha, it's worth it. yes, sila they're there na nga, but still they are on the same field etc etc ako, i have proven that i can do other things. ako kasi when i applied for this call center, i specifically asked for a challenging account kaya even though i did not have an IT background, i insisted at sobrang inaral ko siya. knowledge in IT is something that not everyone has.

[ooooooooooooooo]

I'm working at a call center ngayon pero nagdo-doubt ako if stable nga na career path ito. So now I'm asking for some advice, can you say na someday kapag nagkapamilya ka kaya mong suportahan ang pamilya mo with this job? And what about the rumors na hindi daw magtatagal ang call center industry? Hindi ba kayo natatakot? Kasi after this job anong pwede pang lipatan? What if 35 yrs old ka na and then biglang nag-slump ang call center industry saan ka pwedeng pumunta?

And (last na) my course is Comp. Sci. and talagang dumaan ako sa butas ng karayom para makatapos. Ngayon nanghihinayang ako kasi halos wala namang koneksyon sa course ko yung trabaho ko. So don sa mga walang connect sa course ang trabaho, hindi ba kayo nanghihinayang? Kasi sayang ang potential e.

[joey_sixdigit]

Originally posted by Hendrix
Sobrang inspiring naman ng story mo LinuxMandrake,:) its a good thing na nabasa ko to. Kasi medyo gusto ko nang maggive up sa pagaapply sa mga call centers... Im a fresh graduate (April 2003 ComputerScience), right after graduation Ive applied in a local call center for a telemarketing job, I was hired but it was project based kind of work, so 1 buwan lang ako don.

Right after that nagstart na ko magapply sa Libis and Makati, naipapasa ko naman *** initial interviews and exams,(Link2, Etel and Vocative in Fort Bonifacio) pero siyempre series of interviews un, i dunno kung ano nangyayari at hindi ako nacoconsider. Convergys natry ko rin pero hindi ko naipasa *** simulation exam nila , kala ko ok na kc prior to that simulation, marami na kong dinaanan. Kaya hanap uli ako, until i was consider in this co. for tech support (na 3 wks kong hinintay *** tawag) and nagtraining na, kala ko ok na dahil training na nga, pero may mga series of exams pa, *** last exam ko nung 2nd week of training, I failed.

Until now, nagbabakasakali pa rin ako, kanina I took my exam in Sykes, pero the interviewer told me that they would still assess my qualifications and I have to wait for 2 weeks pa. So imagine,4 months na, still aspiring call center agent p rin.*****, sang call center na naman kaya ako magaapply?ganon ako kadesperado.

Siguro nga hindi ako para sa call centers pero marami talaga kong natutunan kahit sa pagaapply ko lang, kaya hindi ako sumusuko.Sa dami ng mga grumaduates ngaung taon at sa dami ng magagaling sa Pinas, ano nga kaya ang chance ko?Though confident naman ako sa sarili ko.

Maybe God has greater plans for me.Yun ang lagi kong iniisip, kaya nagtyatyaga ako considering na sa Bulacan pa ko nangagaling pag nagaapply.Right now, ipinagdadasal ko na sana wag naman umabot ng pasko na wala pa kong trabaho. Sana Lord....

Wala lang gusto ko ring ishare sa inyo to,kasi nainspire talaga ko sa story ni LinuxMandrake, and it gave me a lot of hope na lalo pang magtyaga...un lang. :):*)



shrimpo & Hendrix,

mukhang pare-parehas tayo. napaka malas sa trabaho ako nga mag 5 months ng naghahanap ng work. i'm an engineering graduate pero nag tatry mag call center kasi uso daw. kaso di pa rin matanggap tangap sa trabaho. puro exam at interview lang. nakakasama ng loob. lalo na pag sinasabing "your time would come" - kailan kaya yung time na yon :rolleyes:


LinuxMandrake, buti pa ikaw. talagang maganda yung nangyari sayo. napaka inspiring nga para sa mga katulad namin. well, ang masasabi ko lang, its wortht the wait for you.

sana kami rin :D :yum: :D

[joey_sixdigit]

Originally posted by LinuxMandrake
hendrix, kung kaya mo tech support, try out teletech, sa fort bonifacio din. i've got a friend there, a good buddy of mine. rasty espiritu ang name nya. maybe you can try and reach him. rebirit74@yahoo.com. kasi kinukulit na din akong pumasok dun pero masaya pa ko sa itouchpoint, and besides mcafee ang account nila. pccillin ang gamit ko eh. hehehe... sabihin mo you were referred by alan cruz, tapos hingi ka ng instructions sa kanya kung pano ang process dyan. medyo hindi ko din kabisado eh. good luck with your job hunting dude! if he doesn't reply thru email, i'll give you his contact number, pero with his consent dapat. personal number un eh. oks?



can i also try in here. :rolleyes:

tnx

[donnerwetter]

heya. which call centres offer part-time work? saka ano naman rates nila sa salary if ever? cuz i'm plannin to get a second degree and i need some moolah to help finance it. :)

[craxtech18]

Magtrabaho nlng kayo sa US, salary would range from 2000-3500 a month. we will be opening an agency na nagrerecruit ng mga tao sa US based on ORtigas. You could visit us sa strata 100 pag tapos na yung ofis dun tksa nalakad na lahat ng papers. you could mail me craxtech18@yahoo.com if you are interested. Ill inform you agad kung bukas na at mga contact numbers.

[Hendrix]

Originally posted by shrimpo
Hay naku! pareho tayo ng situation Hendrix kaya lang hindi ako taga-bulacan,taga-pasig lang ako pero hindi naman ako kasing sipag mo mag-apply.dami kong calls to a different company pero after all i've done, exams and interview wala pa rin nangyayari.hinihiling ko lang na magkaroon na tayo ng formal na job before christmas.maybe God has a better plans for us.malay natin sa showbusiness tayo mapunta or modelling kase yun talaga hilig ko eh.pero wala pang oppurtunity.:)

OO nga shrimpo baka nga pangshowbiz tau, hinihintay lang madiscover!:D Matry ko ngang magpaVTR minsan para sa mga horror movies, extra sa commercial o kaya kaya kahit stuntman.Pero kahit yata magpatumbling tumbling ako jan, hindi ako matatanggap.;) Wala, idinaan ko na lang sa tawa ang lahat.Hindi naman pala ko nagiisa sa mga hinanakit ko sa buhay, marami pala tau .:~( (Bigat non ha!)Pero guys may pag-asa pa nga kaya talga dito sa Pinas? Kc if I just have the moolah na pangabroad, hindi ako magiging matyaga sa pagaaply, biruin nyo pagaapply aabutin ka na ng isang buwan, application pa lang un, tapos training pa bago *** actual job. Malupit talaga dito satin.

[Hendrix]

Originally posted by LinuxMandrake
hendrix, kung kaya mo tech support, try out teletech, sa fort bonifacio din. i've got a friend there, a good buddy of mine. rasty espiritu ang name nya. maybe you can try and reach him. rebirit74@yahoo.com. kasi kinukulit na din akong pumasok dun pero masaya pa ko sa itouchpoint, and besides mcafee ang account nila. pccillin ang gamit ko eh. hehehe... sabihin mo you were referred by alan cruz, tapos hingi ka ng instructions sa kanya kung pano ang process dyan. medyo hindi ko din kabisado eh. good luck with your job hunting dude! if he doesn't reply thru email, i'll give you his contact number, pero with his consent dapat. personal number un eh. oks?
Salamat po, cg itatry ko iemail to.Ive heard of that teletech company, sa manila bulletin may ad ***,nagapply ako online sa kanila pero wala reply or call.
Pahinga lang muna ko, baka next wk magapply pero kung wala talagang mangyayari sa call center Ill ** na lang kung may magandang opening dito sa SM City Marilao, bagong mall na magoopen by Nov ** sa Bulacan, para at least kahit maguwian ako malapit lang dito samin. Yun nga lang ***** compare sa call center hindi ganon kalaki *** compensation/salary. No choice, kailangang magsimula sa mababa.
Pero dude maraming salamat talaga, alam ko, hindi lang ako ang natuwa sa kuwento mo, marami jan, nabuhayan ng loob, alam mo un, kc pag narereject ka sa trabaho, nakasama talaga ng loob. Pero panalo *** kuwento mo.
In the end I know kung magiging successful akong gaya mo, talagang masarap balik balikan *** mga pinagdaanan at kung paanong nagsimula ka sa wala.:)

[TiNyCuTiE]

linux, you're lucky you have experienced good things in some call centers...whereas i, well...i dunno maybe these days i'm having second thoughts on continue applying at call centers coz i dunno if there's stability there although experience is good..i'm an education grad and i'm not so sure i'll pursue my real occupation and call centers gives good salaries rather than teaching..

well anyway, for those people who were undergrads in college i have friends who were undergrads and working in call centers: 1 in vision x ( he works at sm i services b4), 1 in itouchpoint, 1 in infonxx before (she's currently in ict) and there's promotion in call centers...if you do good as call center rep and has an excellent good english skills

[Hendrix]

Originally posted by joey_sixdigit
shrimpo & Hendrix,

mukhang pare-parehas tayo. napaka malas sa trabaho ako nga mag 5 months ng naghahanap ng work. i'm an engineering graduate pero nag tatry mag call center kasi uso daw. kaso di pa rin matanggap tangap sa trabaho. puro exam at interview lang. nakakasama ng loob. lalo na pag sinasabing "your time would come" - kailan kaya yung time na yon :rolleyes:


LinuxMandrake, buti pa ikaw. talagang maganda yung nangyari sayo. napaka inspiring nga para sa mga katulad namin. well, ang masasabi ko lang, its wortht the wait for you.

sana kami rin :D :yum: :D
Hey, dude, hope u read my PM. nagtrain rin kc ko jan kung san ka nagwowork now, tyagain mo lang, wag mo na clang ibadmouth uli ha, lagot ka hehe.Tapos pag ok ka na jan, lipat ka sa iba.Buti ka nga naconsider, eh ako ni hindi umabot sa floor, sakit di ba. Ok naman *** iba jan, un nga rin isa pang masakit, nagkaroon na *** ng bonding ng mga cotrainees mo tapos matatanggal ka pala.Buti kung trabaho lang talaga masakit, pero emotional bonding iba un eh hehe.Anong batch ka nga pala?Ahead ka yata sakin eh.:)

[Hendrix]

Originally posted by TiNyCuTiE
linux, you're lucky you have experienced good things in some call centers...whereas i, well...i dunno maybe these days i'm having second thoughts on continue applying at call centers coz i dunno if there's stability there although experience is good..i'm an education grad and i'm not so sure i'll pursue my real occupation and call centers gives good salaries rather than teaching..

well anyway, for those people who were undergrads in college i have friends who were undergrads and working in call centers: 1 in vision x ( he works at sm i services b4), 1 in itouchpoint, 1 in infonxx before (she's currently in ict) and there's promotion in call centers...if you do good as call center rep and has an excellent good english skills
Tinycutie U also apply in convergys ryt?Sabay sabay tau, galing ng sevenseven.*** *** unang natapos sa simulation ryt?Katabi ko *** maliit na girl na nakapsa sa simulation, kasama ko sa hindi nakapasa hehe.Musta k n?San k n now?Call center k n b?:)

[shobe007]

Originally posted by diana_anne
hi guys!

im on my last screening stage in convergys and i do hope that i get in..but then im quite nervous about taking on the job of a customer service representative..

i've heard stories about CSRs who had been yelled and cursed at by ther callers.. kinakabahan talaga ako pag naiisip ko na ako na yung makakaranas ng ganun.. ako pa naman, kapag nape-pressure ako, nagstammer ako...

anyway, sana may magpost pa ng experiences nila sa call center dito. how do you feel when the person calling you is furious?what do you do kapag di mo ma-sufficiently answer yung query nung customer.. feeling ko kasi na yung nga clients, they really really expect you to have answer to all their questions. paano kapag nalito ka... would you be an easy candidate for job termination? napa-paranoid na tuloy ako...

pag si caller, sumigaw...tone down ang boses mo. the more mataas ang boses nya, do the opposite. be confident. hinga ng malalim then talk. that is the most effective way to deal with an irate caller.

i handle inbound sales now at a call center here in libis and if i dont know the answer, i tell them to call customer service or technical support for their questions. kasi kahit alam ko, di ko sinasabi kasi mawiwili sila to press the prompt for sales coz they know, mas mabilis *** kesa sa customer service pero sori na lang.:)

[LinuxMandrake]

ooooooooooooo, ganito lang yan... working in a call center in the states pays somewhere around $8 an hour. imagine that! if you were the capitalista of the company, you would find another place where you can get the same accent americans have. where would you go? syempre sa pinas! dito english is integrated into the curriculum of students as early as elementary pa lang, so malaking advantage talaga satin un. now going back to the capitalist thing, you go here to get the same quality of service, mababait pang mga tao (filipinos are polite by nature), and an english accent na ang tatalo lang ay kano.

if you were to pay $8 an hour to an dude there in the states, at 8 hours of work, you pay one agent $64 a day. multiply it by 26 days (sundays off) you pay one agent there almost $1600 a month. pagdating mo sa pinas, an agent does the same work for $200 a month, basic starting. syempre kung ikaw ang capitalist, dun ka sa mas mura di ba?

the trend right now is sa call center talaga if ur not queasy about working, as long as it provides for your family. believe me when i say, call centers are most likely here to stay.

the only thing is, kelangan mong mag-ipon. bihira ang call center na nagbibigay ng retirement benefits. ako mismo wala akong alam na nagbibigay ng ganito, pwera na lang siguro kung talagang mataas ang position mo. pero in terms of pay, i'd rather work in a call center earning 12-15k kesa work sa office na 8 hours a day, extended pa madalas kasi most of the time you bring your work at home, for a measly 6-8k a month. do the math. hehehe... cheers!

[spidervein]

Hendrix ano ang nakalagay sa ad ng Teletech sa Manila Bulletin? are they looking for tech support people or CSRs? do they need previous call center experience?

i was scheduled for an interview with them about a month ago, but i was told by the recruitment agency that they are not interviewing at the moment (my interview schedule was postponed til further notice).

thanks for any info you can provide. :D

[Hendrix]

Originally posted by spidervein
Hendrix ano ang nakalagay sa ad ng Teletech sa Manila Bulletin? are they looking for tech support people or CSRs? do they need previous call center experience?

i was scheduled for an interview with them about a month ago, but i was told by the recruitment agency that they are not interviewing at the moment (my interview schedule was postponed til further notice).

thanks for any info you can provide. :D

If I remember it well, maraming positions na nakalagay sa ad. Bago lang yung company and walang nakalagay na address nung company, only the website and the email addresses if youll gonna apply.Try to visit www.teletech.com for more infos .I believe they r currently looking for CSRs and TSRs.

[Hendrix]

Sir LinuxMandrake, I tried to email ur friend the other day regarding the openings for TSR position in teletech but no response yet. BTW, r u also from Bulacan?

[joey_sixdigit]

Originally posted by Hendrix
Hey, dude, hope u read my PM. nagtrain rin kc ko jan kung san ka nagwowork now, tyagain mo lang, wag mo na clang ibadmouth uli ha, lagot ka hehe.Tapos pag ok ka na jan, lipat ka sa iba.Buti ka nga naconsider, eh ako ni hindi umabot sa floor, sakit di ba. Ok naman *** iba jan, un nga rin isa pang masakit, nagkaroon na *** ng bonding ng mga cotrainees mo tapos matatanggal ka pala.Buti kung trabaho lang talaga masakit, pero emotional bonding iba un eh hehe.Anong batch ka nga pala?Ahead ka yata sakin eh.:)

dito pa rin ako. ang hirap kasi umalis kapag walang malilipatan. kaya kunting tiyaga. after kung mag renew ata ng contract dito, naghahanap na ako ng work. kaso wala pa rin.

:D ahead ako sayo ng batch. higher batch :*) . anung batch ka ba? sayang kung yung exam lang binagsak mo.

may sagot ako dun e :D

paki post naman yung ad ng teletech dito. di ko kasi nakita sa ads eh. kailangan ba nila ng tsr.

linux, pwede ko rin bang iemail friend mo. tnx

[LinuxMandrake]

joey, sige lang ng sige. he will direct you sa proper channel to go through, kasi ako din hindi ko alam ang systema nila dun eh. ayun. sige good luck sa inyong lahat!

[TiNyCuTiE]

Originally posted by Hendrix
Tinycutie U also apply in convergys ryt?Sabay sabay tau, galing ng sevenseven.*** *** unang natapos sa simulation ryt?Katabi ko *** maliit na girl na nakapsa sa simulation, kasama ko sa hindi nakapasa hehe.Musta k n?San k n now?Call center k n b?:)


hehehe..e2, d pa rin call center eh hehehhe...*** san kna?
sino ka nga ba sa mga guys na d pumasa? kilala ko yata yung maliit na girl kasabayan ko talaga yun eh

wala lang baka d na ako magko-call center naubusan na ata ako lolz hehehehhe..ewan basta

[LinuxMandrake]

try nyo to, vertex solutions. sana hindi ako magbigay ng false hopes, pero you can try us out, itouchpoint technologies dito sa libis. or teletech sa fort bonifacio, kung IT ang inaral nyo. i can also try to hook you guys up with vertex solutions, kilala ko *** QA manager dun, baka makatulong din.

hendrix, tatanungin ko lang *** friend ko kung pwede ko bigay *** cel number nya sayo, kasi medyo personal un eh. baka magalit sakin. anyways, u can reach me thru 09179238579 kung interested ka, to remind he to ask him kung pwede. dami kasing work eh.

ayun lang... again no false hopes, pero gusto ko lang eh people, especially pexers get a chance to hook up with a call center. saya kasi dito eh. cheers to all!

[TiNyCuTiE]

Originally posted by LinuxMandrake
try nyo to, vertex solutions. sana hindi ako magbigay ng false hopes, pero you can try us out, itouchpoint technologies dito sa libis. or teletech sa fort bonifacio, kung IT ang inaral nyo. i can also try to hook you guys up with vertex solutions, kilala ko *** QA manager dun, baka makatulong din.



omg...vertex as in vertex solutions? that's where i came from!
sinong qa manager na dun? sowee but what i know is that there are some accounts that are project-based...

my friend told me maganda sa itouchpoint, kaka-hire lang nya dun eh..kaya yaya nya ako na apply ulit ako kasi pumalya ako sa phone-in interview..ang tanong, can i re-apply at itouch?

anyway, i'll keep my options open for call centers even if i passed my board exams...;)

[LinuxMandrake]

@tinycutie, ah ganun ba? *** friend ko lilipat dun kasi eh. pero if you say na hindi maganda, then i'd hafta go with you. anyways, i'm still in itouchpoint. try sending ur resume again, place my name sa referral mo, baka lang lumusot.

love, peace and menudo grease!

alan cruz

[joey_sixdigit]

LinuxMandrake, may tsr ba sa inyo.

:D :D :D

[LinuxMandrake]

@joey, sorry wala eh. merong position available for inbound sales. it's for a broadband phone company. all the answers are inside the site (answers to customer's questions, hindi *** entrance test namin, hehehe...) just try to apply, itouchpoint technologies, 22/f IBM Plaza. sa lahat ng interested, wag na kayong magpaalam, pass nyo na din ang resumes nyo.

[Johnston]

info naman about GT Solutions?

[joey_sixdigit]

Originally posted by LinuxMandrake
@joey, sorry wala eh. merong position available for inbound sales. it's for a broadband phone company. all the answers are inside the site (answers to customer's questions, hindi *** entrance test namin, hehehe...) just try to apply, itouchpoint technologies, 22/f IBM Plaza. sa lahat ng interested, wag na kayong magpaalam, pass nyo na din ang resumes nyo.


last sunday nakalagay sa add that your company is looking ofr technical support staff. ano ba ito?

[nwebediseotso]

is there an opening for directory assistance job at itouchpoint? dali *** b pumasok **?

[yadida]

Originally posted by donnerwetter
heya. which call centres offer part-time work? saka ano naman rates nila sa salary if ever? cuz i'm plannin to get a second degree and i need some moolah to help finance it. :)

iTouchPoint offers part-time

22nd floor IBM plaza eastwood cyberpark libis

[TiNyCuTiE]

Originally posted by LinuxMandrake
@tinycutie, ah ganun ba? *** friend ko lilipat dun kasi eh. pero if you say na hindi maganda, then i'd hafta go with you. anyways, i'm still in itouchpoint. try sending ur resume again, place my name sa referral mo, baka lang lumusot.

love, peace and menudo grease!

alan cruz

ah ganun ba? i dunno but that was almost a year ago..i dunno what happened to their campaigns now...btw, pwede kaya handcarry ko na lang ang resume ko since nagpupupunta na rin ako sa ibm? then i'll put your name on it...

anyway thanks;)

[wishiwashi]

Join http://pinoycallcenter.proboards24.com/

[noparanoia]

Hi guys! I'm thinking of applying to a call center. I have a few questions...

Nahirapan ba kayo magadjust sa thick super slang American accent? What do you do when you're having a hard time understanding what your customer is saying? I'm assuming you can pass the call to someone else? I've lived in the States kasi and that's one of the problems I've encountered there... guess it takes some getting used to.

Yung calls ba na narerecieve nyo pretty much pare-pareho lang so kabisado nyo na siguro what you're gonna tell them beforehand, right? Mas madali ba talaga yung directory assistance kesa customer service? Siguro the hardest ay yung outbound ba yon? Is it the same as telemarketer? Yung ikaw yung tatawag and isesell mo yong product right?

Anyway, pinaka interested ako dun sa local call center. Ano-ano ba local call centers here in the Phil.? Also, what companies offer chat and email support? Pwede ka bang mag-apply specifically for those?

Please help me guys! I think I've read every single thread about call centers here and di pa rin nasagot lahat ng questions ko eh. :)

[lanibabe]

hi there! Im new here and also sa call center job... Im still undergoing a training.. nag aadjust pa ko at inaantok ako sobra. :p

[TiNyCuTiE]

Originally posted by lanibabe
hi there! Im new here and also sa call center job... Im still undergoing a training.. nag aadjust pa ko at inaantok ako sobra. :p

san ang work mo? ganun talaga..pero katagalan..sanayan lang yan =P

Originally posted by noparanoia
Hi guys! I'm thinking of applying to a call center. I have a few questions...

Nahirapan ba kayo magadjust sa thick super slang American accent? What do you do when you're having a hard time understanding what your customer is saying? I'm assuming you can pass the call to someone else? I've lived in the States kasi and that's one of the problems I've encountered there... guess it takes some getting used to.

Yung calls ba na narerecieve nyo pretty much pare-pareho lang so kabisado nyo na siguro what you're gonna tell them beforehand, right? Mas madali ba talaga yung directory assistance kesa customer service? Siguro the hardest ay yung outbound ba yon? Is it the same as telemarketer? Yung ikaw yung tatawag and isesell mo yong product right?



ako sometimes hirap...sometimes they don't understand me kasi daw i have this accent eh...lalo na kung may sipon ka..sasabihin sayo you're breaking up....

the hardest of them all is being a telemarketer..its part of being an outbound call center agent ..soobrang hirap kasi kelangan ng sobrang convincing powers before you sell...pag mahina ang loob mo wag ka **!

anyway..i'm a telemarketer heheheh

[noparanoia]

hi lanibabe! thanks for answering TiNyCuTiE! so, galing pala convicing powers mo ha! :p

Do you guys know anything about Pilipinas Teleserv, Inc.? Local call center ba yon? Ok ba don?

[edching908]

Originally posted by ooooooooooooooo
I'm working at a call center ngayon pero nagdo-doubt ako if stable nga na career path ito. So now I'm asking for some advice, can you say na someday kapag nagkapamilya ka kaya mong suportahan ang pamilya mo with this job? And what about the rumors na hindi daw magtatagal ang call center industry? Hindi ba kayo natatakot? Kasi after this job anong pwede pang lipatan? What if 35 yrs old ka na and then biglang nag-slump ang call center industry saan ka pwedeng pumunta?

And (last na) my course is Comp. Sci. and talagang dumaan ako sa butas ng karayom para makatapos. Ngayon nanghihinayang ako kasi halos wala namang koneksyon sa course ko yung trabaho ko. So don sa mga walang connect sa course ang trabaho, hindi ba kayo nanghihinayang? Kasi sayang ang potential e.

I'm now contemplating on a call center career after being out of work for 3 months due to company cost-cutting measures. Of all the call centers I've applied for, only Ambergris responded. I have gone through three interviews (phone, 1st personal and 2nd personal), and am awaiting a third one.

My views are the same as yours. What if call centers suddenly slumped??? Another thing, I haven't been in this field before, and I've haven't tried "burning the midnight oil" so to speak, the thought of working in the middle of the night, and even have to miss out on your regular church worship on Sundays since they don't have a fixed work schedule.

I'm already 38, approaching my early 40s. It has been tough for me to look for a job. After reading all of your views, I now have a better idea how a call center operates, and what to anticipate. Basically, its a good career path for me, but then.... considering my age, this could be one big obstacle for me to overcome.

I don't know what you guys think here. Have you come across a call center applicant of my age???

[LinuxMandrake]

edching, try mo samin... baka lang makalusot... nga pala, people who want to apply, i can't help you guys anymore. as i'm here in india, andami daw nabago, parang nagbago na daw ang HR dun, so baka wala na *** mga kilala ko. don't even bother to place my name there kasi hindi ako kilala nung mga bago. i think naghire sila ng jan, and i was sent here december. sorry peeps. pero try nyo pa din, baka lang makachamba. as of now, i think the company's not hiring, pero malay mo naman mawaiting list ka. cheers!

[TiNyCuTiE]

Originally posted by edching908
I'm now contemplating on a call center career after being out of work for 3 months due to company cost-cutting measures. Of all the call centers I've applied for, only Ambergris responded. I have gone through three interviews (phone, 1st personal and 2nd personal), and am awaiting a third one.

My views are the same as yours. What if call centers suddenly slumped??? Another thing, I haven't been in this field before, and I've haven't tried "burning the midnight oil" so to speak, the thought of working in the middle of the night, and even have to miss out on your regular church worship on Sundays since they don't have a fixed work schedule.

I'm already 38, approaching my early 40s. It has been tough for me to look for a job. After reading all of your views, I now have a better idea how a call center operates, and what to anticipate. Basically, its a good career path for me, but then.... considering my age, this could be one big obstacle for me to overcome.

I don't know what you guys think here. Have you come across a call center applicant of my age???

hmmm...try here at air relay...have peeps here who are almost the same age as my father..like...49+ ..that's it...

[noparanoia]

Which is easier, directory assistance or customer service?

Any info on RMH Teleservices Inc.?

Thanks.

[TiNyCuTiE]

Originally posted by noparanoia
Which is easier, directory assistance or customer service?

Any info on RMH Teleservices Inc.?

Thanks.

thanks sa papuri..heheh.pero ang hirap talaga sa telemarketing...

i think madali sa directory assistance kasi you're just telling the clients the address & directions, not like in customer service you should prepare answers coz the questions are out of the blue..so dapat may knowledge ka sa product of whatsoever...

rmh? sa may abs-cbn yan..may directory assistance & inbound/outbound customer service...

[rabbaddal]

Call center openings for:

MANAGERS who possess the following:

1. Experienced in customer service and call center management and familiar with the development and maintenance of service level agreements.

2. Deep knowledge in any of the following areas of responsibility:

a. Oversee the operations and performance of a call center sub-contractor.

b. Lead vendor management activities for the sub-contractor, while working closely with the client and our people to operate the enhanced customer interaction environment.

c. Collaborate with consulting professionals, third party
contractors and vendor personnel to develop client relationships and opportunities.

3. Areas of capability:

a. Deep call center experience (high volume inbound)
b. Skilled in Vendor Management
c. Excellent Communication skills both verbal and written
d. Skilled in Industry Acumen (Telecom or Technical Support)
e. Strong ability to dig in / know data

4. Strong Leadership and problem-solving skills

SPECIALISTS who possess the following:

1. Graduates with 2-4 years of call center or customer service experience to help manage the performance of a call center sub-contractor.

2. Deep knowledge in any of the following areas of responsibility:

a. Provide analytical support to ensure that the sub-contractor achieves service level agreements.
b. Familiar with data analysis and service level maintenance, and know how to work with consulting professionals, third party contractors and vendor personnel.

3. Areas of capability:

a. Deep call center experience (high volume inbound)
b. Skilled in Vendor Management
c. Excellent Communication skills both verbal and written
d. Skilled in Industry Acumen (Telecom or Technical Support)
e. Strong ability to dig in / know data

DENNIS V. VALENCIA
Accenture - Manila Delivery Centre
9/F 6750 Ayala Avenue, Makati City
PHILIPPINES 1200
Tel: +63 2 841 0111 Ext. 2404

[PrinceKassad]

I would like to work sa call centers. Working environment kasi ang una kong tinitignan, at dun sa nakikita kong pictures ng call center, I just love the gadgets and the office.

Pero ang habol ko is technical support. Anu-ano po bang call centers ang naghahanap ng technical support? Nag-aaply na ako through jobstreet at through DLSU job fair pero until now wala pang tumatawag sakin for interview or exam.

[TiNyCuTiE]

Originally posted by PrinceKassad
I would like to work sa call centers. Working environment kasi ang una kong tinitignan, at dun sa nakikita kong pictures ng call center, I just love the gadgets and the office.

Pero ang habol ko is technical support. Anu-ano po bang call centers ang naghahanap ng technical support? Nag-aaply na ako through jobstreet at through DLSU job fair pero until now wala pang tumatawag sakin for interview or exam.

you can try link2support & trend micro & at eastwood city...& other call centers who are looking for tech support like etel, peoplesupport..etc.

[otakusenshi]

Teletech is a good call center although no transitions allowed sa amin Vocativ employees... kasi, teletech started in Fort Boni pero lumipat na sila sa Roxas Blvd...
Isang acct lang ang iiwan nila sa Fort tpos the rest of the accts will continue in Roxas Blvd. sabi ng mga friends ko sa ibang acct na nalipat dun eh sobrang ganda dahil lahat ng reklamo namin sa Fort eh tinupad nila sa Roxas. like may garden sa loob ng bldg, may shower room, kama sa quiet room, ewan ko lang kung may recreational... pero ayuin... lau nga lang talaga...

[vampirella]

Originally posted by diana_anne
hi guys!

im on my last screening stage in convergys and i do hope that i get in..but then im quite nervous about taking on the job of a customer service representative..

i've heard stories about CSRs who had been yelled and cursed at by ther callers.. kinakabahan talaga ako pag naiisip ko na ako na yung makakaranas ng ganun.. ako pa naman, kapag nape-pressure ako, nagstammer ako...

anyway, sana may magpost pa ng experiences nila sa call center dito. how do you feel when the person calling you is furious?what do you do kapag di mo ma-sufficiently answer yung query nung customer.. feeling ko kasi na yung nga clients, they really really expect you to have answer to all their questions. paano kapag nalito ka... would you be an easy candidate for job termination? napa-paranoid na tuloy ako...


hi! tumawag convergys sakin kanina, they told me na i'll be having the second intervie on monday. what do i have to expect sa second interview? kinakabahan kse ako e

[DI10]

what do u mean second interview? nag interview ka na ba after ng simulation?

[oblique_tease]

may i ask u to help me with my thesis? i posted questions on this thread:

http://www.pinoyexchange.com/forums/showthread.php?s=&threadid=162483

its short and simple. please please, i desperately need ur help. there arent much books on call centers at present and so the bulk of my paper relies on survey and periodicals.

other comments aside from those covered by the questions are very much welcome and appreciated. thank u so much.

[otakusenshi]

if customer would curse me, i just press the mute button and curse them in return.. or just laugh on them... during the interview its either u pretend that ur patient OR you may tell them that ur an IMpatient person BUT you only keep it to yourself... its a safe and real way of answering questions about yourself...

goodluck!

[noparanoia]

Tanong lang peeps...

I heard may 3 call centers daw sa RCBC Plaza. Ano-anong call center ba yon? Ok ba dun?

Thanks.

[hugs]

noparanoia: INFOnxx, Vision-X, ICT, Hotel Intercon..baka more pa nga e!

[one_shot]

hi all... theres a PEx thread with an article concerning us guys working in call centers. React naman kayo dyan by clicking here (http://www.pinoyexchange.com/forums/showthread.php?s=&threadid=164402) ;)

[t a m i z Z z ™]

Originally posted by PrinceKassad
I would like to work sa call centers. Working environment kasi ang una kong tinitignan, at dun sa nakikita kong pictures ng call center, I just love the gadgets and the office.

Pero ang habol ko is technical support. Anu-ano po bang call centers ang naghahanap ng technical support? Nag-aaply na ako through jobstreet at through DLSU job fair pero until now wala pang tumatawag sakin for interview or exam.

it would be better if apply ka directlysa mga call centers who accept walk in applications. mas mabilis *** processing ng papers mo.

u could try ccube in eastwood city libis.. it is an inbound sort of company and ang alam ko they are focused on technical support.
if you are qualified you could sign contracts with them in the afternoon agad.. ganon kabilis..

ako kse i applied sa outbound sort of call centers kaya okay naman.. anyway i plan to focus on the field of marketing anyway..

[otakusenshi]

mas mabilis sa jobsdb.com.ph kung online ka.. .pero d best is walk in.. .kasi madalas aasikasuhin k agad...

[t a m i z Z z ™]

i have experience with jobstreet and jobs db

its sorta slow tho

the best nga walk in ^^

[DI10]

may job fair daw ang convergys sa enterprise tower 1 (?) ah... sa wednesday ata (not sure baka sa thursday)... pero i'm sure this week... and the monday and tuesday of next week...

[vampirella]

Why do u wanna be a CSR/CSA/EREP? i need ur point of views..


DI10: after ng fon interview, simulation pala un.. ano usually ginagawa sa simulation?

[otakusenshi]

kung nasa interview ka at yan ang tinanong, bolahin mu na u want to enhance ur communication skills coz if one is not a good communicator then one will not be able to express his point....

tama ba parang mali ata sagot ko ah... ewan

[martinjg]

add ko lang... WAG na WAG mong sasabihin na STEPPING STONE mo un kc almost they want their employees to grow with them... not only in call center industry but almost ALL companies... kung gagawin mo silang stepping stone, meaning... pag naka-step ka na sa stone (literal ba?? hahaha!).... aalis ka na sa kanila.... dba? tama ba? ewan.... basta un *** tingin ko.....

tama c otakusenshi.... u wanna enhance ur communication skills, etc. etc. bola lang katapat... hahahaha! :D

[otakusenshi]

korek!!! tignan niyo si martinjg.... pasok sa west!!!

[martinjg]

hahaha! @ otakusenshi.... naku chamba lang yan noh... lolz! nyahahahah! ** me ngayn office... :D

[martinjg]

at para *** dun sa may mga bond.... pag tinanong *** na kung ok ba sa inyo *** may bond ekek.... let's say 6mos *** bond nila... eto ang pamatay na sagot:

"Well, i guess i won't be having a problem with that, coz I wanna stay with (state company name) for more than six months."

hahahahah! nagamit ko na rin yan.... mukhang nagwork naman! hehehe :D

[martinjg]

Originally posted by vampirella
ano usually ginagawa sa simulation?

u'll be given a script.... parang CSR ka talga... role playing.... let's say ur an agent of a ABC company... so they will call u from another local phone then act like one of ur customers/callers... that's it.... give ur best during simulation.... minsan may twist *** conversation... kunwari irate caller sya.... inaaway ka.... ganun... lolz :D

[rabbaddal]

I have the following questions. Would appreciate input from those who may know.:

1. How do Contact Centers charge their clients? (ex. $ per call, per seat, etc.)

2. Is there a minimum volume of calls that the client has to forecast before the contact center agrees to do the job? (ex. what about small businesses?)

3. If possible, what are the current Peso or US$ rates that contact centers charge for their services? (ex. $ per call, $ per head, etc.)

The purpose will be for personal home desktop support to client's customers.

[anne_373]

Originally posted by vampirella
Why do u wanna be a CSR/CSA/EREP? i need ur point of views..


DI10: after ng fon interview, simulation pala un.. ano usually ginagawa sa simulation?

ayos! well becos of $$$$$$$$$$$ and being cool compared to other professionals wearing corp attire!

[samantha_jones]

Well...I am venturing out on the call center career path...wala lang just trying it out. Okay lang ba kung super out there yung course ko...for example...fine arts? And how do you pass your resume like how do you approach these call centers...I tried going to Asia Partnership but ang tagal ng process nila...oh yeah i didnt get into Convergys. A word on this? :D

[cstolentino]

If you've been wondering why you have been failing in the entrance exams, call simulations or interviews, we at Lingua Franca can help. Just drop by our office in the 22nd floor of PBCom Tower, Ayala Avenue corner Rufino St. (formerly Herrera) and we can offer the following services:
1. Assess your qualifications as benchmarked against the standards set by the top 10 call centers in the Philippines (eTelecare, Convergys, Sykes, Peoplesupport, ICT Group, Ambergris, INFONxx, Teletech, Contact World/Client Logic, and C-Cubed)
2. Provide consulting services that will help you identify what you need to do, learn or study in order to bridge your qualification and the minimum qualification acceptable in the top 10 call centers
3. Offer the English Proficiency Workshop, an affordable crash course that can actually improve your English communication skills, in order to improve your chances of passing exams and interviews from the usual 20% (1 out of 5) to an unbelievable 70% (almost 4 out of 5)
4. Offer FREE orientations where entrance exams, call simulations, and interviews are explained in detail for a selected number of call centers (it's like finding our what it takes to pass these exams and interviews)
5. FREE headhunting services - where we find the right employer for you, given your set of qualifications - so that you don't have to work too hard in looking for a job vacancy, we'll do the looking (NOTE: This assumes that the applicant is willing to work hard in preparing for the interview and exams based on the advice given by our assessors and trainors; search period ranges from 1 week to 2 months, depending on the set of qualifications)
Sounds too good to be true? Well. I suggest you try it first before you disregard this offer. Our office numbers are 815-9826 and 816-0914. Just look for Reg or Anna and say you're interested in getting hired in a call center and would like to find out more from Lingua Franca about what it takes to get hired.

[kyut_kreizi_kul]

i had my last interview kanina and the interviewer told me that based on their assesment i would be qualified daw for a customer service associate...uhm nu b un? i mean is that any different from a CSR? sorry i don't have much knowledge bout these kind of things pa eh. tas i'll be takin the med and drug test and then HR will call me daw.
that's positive right? does that mean na i'm hired? n ai just have to go through those pre-employment hooplas?
unfortunately may sinat ako now do you think it will affect my tests? kazar **** if yun lang yung reason *** bumagsak ako. will it b safe to take paracetamols *** mawala trangkaso ko?
please enlighten me abouth these matters..thanks so much!

[orangef1]

pare-pareho lang ba yung mga simulations ng mga call centers?

[J-X91]

Originally posted by orangef1
pare-pareho lang ba yung mga simulations ng mga call centers?

it depends...as for me, i never had any phone simulation test when i applied for the job. i just took the test on written form, which was supposed to be on the computer and then i took an essay exam and then i had my final interview...all in the same day and they asked me kung kelan ako available for the job. i told them that i'll be available by mid-june kasi it was may 29 that time that i applied and i still wanted to be a bummer for a few weeks.:p

[emancipat3d]

may medical exam ba?inhouse?ngek,pano kung may high blood pressure ka,syempre,failed kaagad di ba?pano kung may cyst ka?makaaffect din ba yun?

[la_bamba]

hello sa inyong lahat... isa po ako sa mga naghahangad na matanggap sa call center... i choose this industry because of its CRM and of course, high paying.. the problem is that i really can get through with regards to application... student pa po ako... at gusto ko talagang ma-pursue ang studies ko so im hoping to be employed in a company like call centers... mga mahal ko, hingi lang po sana ako ng tips or how can i penetrate in this industry ;)...sana kung may alam pa kayong call center na tumatanggap ng student eh om nyo po ako or kahit here lang sa forum... salamat and God bless everyone and good luck (sa akin din)!!!!

[la_bamba]

i mean PM po... thanks God bless...