RMH Teleservices Inc.

[sharingan]

ask ko lang po... does RMH ever have an opening for a trainer?

yes,just recently.apply na!

[alexza]

ano ba mga tech accounts ng RMH? thankz

[Brother Beer]

hinde manegerial si sharingan, feeling GM lang...hahahaha!

ako feeling OM...joke!

bakit mga agents may increase kami wala? **** na malagkit!

hehe... kala ko ba may raise ang mga RTA? 5 digits pa nga ata. :D parang kilala na kita purple_witch. :D kinonek ko lang yung nick mo sa look ng isa sa mga rta. :eyecrazy:

si sharingan parang kilala ko na rin. mejo semical siya noh? hehe... :naughty:

[Brother Beer]

IceKnight & alexza
bawal po sabihin ang mga sagot sa tanong nyo e. pro for alexza, try backreading this thread, baka nabanggit na yung account. malamang may nadulas. hehehe... :naughty: d ko lang sure. :D

[IceKnight]

brother beer: anong account ka? tech? l1 or l2? ano difference nung 2? hehe. tenkyu. curious *** ako. :D

[Brother Beer]

L2 ako for the tsr account. difference? hmmm... L1s act more like a triage for the L2s. they direct customers to the proper L2 queue. pro they also do some troubleshooting, minor nga lang. d hamak na mas madali ang job ng L1, pero in time (sabi ng ibang L1) nakakabobo daw. mas ok ang L2, mas may freedom sa troubleshooting, chaka mas malaki ang sweldo shempre. hehehe... :D

[sLiveR_KinG]

active ba *** website ng rmh?

[IceKnight]

would there be a new batch of trainees for l2 this june 6? just asking. :D

[tjac19]

L2 ako for the tsr account. difference? hmmm... L1s act more like a triage for the L2s. they direct customers to the proper L2 queue. pro they also do some troubleshooting, minor nga lang. d hamak na mas madali ang job ng L1, pero in time (sabi ng ibang L1) nakakabobo daw. mas ok ang L2, mas may freedom sa troubleshooting, chaka mas malaki ang sweldo shempre. hehehe... :D

buti pa nga L2 malaki sweldo,pero balita ko na parang d mo rin maramdaman ang increase bcoz of the taxes.Sarap maging L2 sa cl**nt at ins***l noh? P200 per hour ang OT nila..haaay buhayyyy....

[globalhegemon]

I took advantage of the job fair jan 2 weeks ago. Umabot ako sa exams and then the 2nd interview conducted by a guy whose name escapes me. And he told me na expect a call from him before a certain time, say 9 pm. kasi daw gagawan nila ng rankings and stuff. Kaso I didn't receive a call, so is it safe to say na I fell short, or is it still worth to at least follow-up on my application? La lang, just asking, kasi I know RMH is a good company. :)

[Brother Beer]

buti pa nga L2 malaki sweldo,pero balita ko na parang d mo rin maramdaman ang increase bcoz of the taxes.Sarap maging L2 sa cl**nt at ins***l noh? P200 per hour ang OT nila..haaay buhayyyy....

magkano ba ang increase? drawing ata yan e. pamatay **** kasi dun sa C&I kaya malaki ang OT pay. pero malamang pag pasok ng mga bagong L2 for that queue, e wala na yung spiff na yun. more than 20 agents will hit the floor on monday. pero sana wag tanggalin ang OT spiff. :D kung ako lang, mas gusto ko sa E&M kesa C&I queue. petiks mode dun e. hehehe... ano pala queue mo? pm mo nlang sakin if you like. :D

[tjac19]

magkano ba ang increase? drawing ata yan e. pamatay **** kasi dun sa C&I kaya malaki ang OT pay. pero malamang pag pasok ng mga bagong L2 for that queue, e wala na yung spiff na yun. more than 20 agents will hit the floor on monday. pero sana wag tanggalin ang OT spiff. :D kung ako lang, mas gusto ko sa E&M kesa C&I queue. petiks mode dun e. hehehe... ano pala queue mo? pm mo nlang sakin if you like. :D


hehehe..L1 lang po ako..escalation specialist (hehehe)..ayaw ko ng L2..parang msyado kumplikado buhay nila..pero un ay 4 me lmang since d **** me techy na person..ano wave mo at saang queue ka?
alam mo,sana nga wag nlang nla tangalin *** OT pay na additional..mlaking help din un....

[purple_witch]

ha?! nag assume ka kung sino ako? heehee~ sige approach mo nga ako tapos tell me na ikaw si brother beer...anong queue mo!

walang increase...mas malaki basic ng L2 agents sa RTAs...

[Brother Beer]

akoy isang hamak na berdeng mansanas sa tawagang central na ito. kasama po ako sa panglimang alon ng mga ikalawang palapag. ako sampu ng buo naming samahan ay ibibilang sa kliente at... instolente? :confused: hehehe... haaaaaaaaaay... pamatay. sa lunes kami ay aabayin na. patnubayan nawa kami ng puong maykapal.

hehe... tama na... corny na e. mas malaki ang basic ng L2? wohooooooooooooh...? i thought it was the other way around. purple_witch im pretty sure ikaw yun. chaka may nagbenta na sayo e. ehehe... :beam:

[purple_witch]

ha? may nagbenta sa akin? like how? teka anong shift ba kayo sa abay?

[Brother Beer]

i mean may nagsabi na ikaw nga si purple_witch. kinda... hehe... im still not 100% sure na ikaw nga yun, i just have a gutt feel. pero sige, lalapitan nlang kita. :D kaso d kita nakita the last couple of days,baka night shift ka or off mo. anyways, sa abay, 6pm-3am kami. ok narin yun, para petiks mode muna sa simula ng shift. ang hirap naman pag kauupo pa lang namin e queuing na agad.hehe... ***, ano ba shift mo nxt week? magaabot ba tayo sa floor?

[amPOGIko]

just asking, how much is the basic for l2 agents? :D

for l1 its either 15k or 16.5 k..for l2 agents its 18 or 19..depende sa performance..if you apply, try to go for the morning sked para wala ka shado calls...

[purple_witch]

ha? sinabi ko sayo na ako si purple_witch? oh well...mag-aabot tayo!

[IceKnight]

got the job offer yesterday for l2. :D batch 8-neo.

(nice batch name. lol) looks like im gonn enjoy it here. :D

[Brother Beer]

IceKnight sabi na nga ba kasama ka sa next wave kaya ka nagtatanong kung may papasok na L2 wave sa june 6 e. hehe... see you around dude! :D

purple_witch baka d na tayo magabot, pinalitan ni pao yung abay sked namin. ginawang 6am-3pm. sana d na mashado mabigat ang call volume nun. :D

[purple_witch]

mwahahaha! naisahan kayo ni pao...maraming calls by 7am mnl time. heehee~ hinde na ako RTA nun pero makikita ko kayo...

[Brother Beer]

IceKnight kasama ka ba dun sa mga nagorientation/tour nung friday?

purple_witch naks! promoted na ba? :D bigat a! TL na ba? :D feeling ko nga mataas ang call volume from 6am-10am. ngaragan to the max to! goodluck nalang samin. :D

[purple_witch]

promoted? hinde, RTA pa rin, ayoko mg apply sa ibang positions e. what i was trying to say was that I wont be the RTA on duty by then but i'd still be around the floor by that time bilang isang ordinaryong mamamayan na nakikipagkulitan sa mga reps. heehee~

[sanctus]

anyone po!!! newbie hir! ask ko lang po kung may opening pa for directory assistance hanggang july.. im planning to apply po kasi sa RMH kaya lang baka sa july pa po. thanks so much po! :mconfused:

[IceKnight]

Brother Beer: yeap. andun ako thursday 8 pm and friday 2 pm. we start training monday, 8 am. :D

[MommyAngel20]

badasschick
mag walk-in ka na lang, hiring pa rin sila... you'll know within a week if you get in or not...

mommyangel20
kamusta naman ang application mo? nag-start ka na ba?

yep i'm in fact i've started with the product specific training this week. :bashful: ok yung trainer strict pero mabait. i'm just disappointed because of the fact that rmh does not provide allowances(the untaxable ones). so kahit malaki ang base pay, liit pa din kasi laki din ng tax and may mga deductions pa. :mecry: but all in all, it's ok. *okay* though yung [B]"walang bond policy"[B] no longer applies in my case. may 3 month bond na silang policy, 30K po.

[sharingan]

yep i'm in fact i've started with the product specific training this week. :bashful: ok yung trainer strict pero mabait. i'm just disappointed because of the fact that rmh does not provide allowances(the untaxable ones). so kahit malaki ang base pay, liit pa din kasi laki din ng tax and may mga deductions pa. :mecry: but all in all, it's ok. *okay* though yung [B]"walang bond policy"[B] no longer applies in my case. may 3 month bond na silang policy, 30K po.


who's your trainer? i think i know kung sino ka :rotflmao:

[Droc]

galing ako jan kanina...uwi din ako kagad...hahaha...talo ako...

[Brother Beer]

:alcoholic: toxic sa abay!

[purple_witch]

mwahahahaha~ hinde ako nakakadaan sa ABAY ng L2 e. sa L1 lang ako nkakatambay pag gabi.

[MommyAngel20]

who's your trainer? i think i know kung sino ka :rotflmao:



a---kilala na din kita!!! :naughty:

[IceKnight]

hirap ba abay? were into 2nd week of accent neut pa *** e. :D with reja as our trainer

[sharingan]

hirap ba abay? were into 2nd week of accent neut pa *** e. :D with reja as our trainer


dami bang magaganda sa batch niyo?night shift kasi ako kaya hindi ko nakikita *** class ni reja e *okay*

[Brother Beer]

last day na ng abay! yahoo! ok lang ****, 1st day lang yung ngaragan. kaso ang daming lola calls! meron nga dito change home page lang inabot ng 2 hours e. :rotflmao:

c reja ba trainer nyo IceKnight? crush ko yan e. :D san kayo nagttrainng? bat d ko kayo nakikita?

purple_witch dalawa pala yung rta. kala ko yung isa lang, yung andun sa gitna ng floor. dun ka ba?

[Brother Beer]

hi MommyAngel20! welcome to the family! :D

[tazelle888]

abay na kami next week...
:rotflmao: *okay*

[mastahswabe]

peeps, bat ganun pasado ako lahat pati exams.. i saw my paper and it was even endorsed sa level 2 tech support,

pero bagsak ako pag dating sa operational interview :((

[girl_in_pink]

ano yung operational interview? gusto ko din kasi apply sana RMH..

[mastahswabe]

final interview after hr interview and mga test...

[purple_witch]

purple_witch dalawa pala yung rta. kala ko yung isa lang, yung andun sa gitna ng floor. dun ka ba?

sa gitna ng floor? saan? sa CS area or sa harap ng entrance? hinde ako pareho dun! mwahahahaha! sabi na nga ba, mali ka e.

grabe ang ABAY...lakas sa aux usage!~

[IceKnight]

Brother Beer: sa 7th floor kami training, 8-5pm. dayshift. kainis. :(

Sharingan: konti *** babae sa amin, 6 *** sila, may asawa pa *** 3. :D

[sixmiles]

Iceknight: tanong ko lang ba't ayaw mo ng dayshift?

[lazy_agent]

do you guys offer transpo allowance? i mean do RMH offers that?

[james richard]

helo Liv of Smi Services... wazzup? i have found out you are working ** sa RMH.. sabi ni master joy... musta na c william? bye...

[sharingan]

do you guys offer transpo allowance? i mean do RMH offers that?

no. free meal only. mataas na kasi ang basic kaya wala ng mga allowances

[Brother Beer]

sa gitna ng floor? saan? sa CS area or sa harap ng entrance? hinde ako pareho dun! mwahahahaha! sabi na nga ba, mali ka e.

grabe ang ABAY...lakas sa aux usage!~

ay ganun!? yung sa may entrance yung sinasabi ko. so sa TS rta ka? hmmm... 1st day namin sa floor ngayon. ok **** yung calls. sarap mag OT! :D gusto ko nga sana magrestday OT e. hehehe... malaki pangangailangan! :lol:

sa 7th floor pala kayo IceKnight, kaya pala d ko nakikita si reja sa 6th. kitakits nlang sa floor! hehehe... dumadami na pexers sa RMH a. *okay*

[sharingan]

ay ganun!? yung sa may entrance yung sinasabi ko. so sa TS rta ka? hmmm... 1st day namin sa floor ngayon. ok **** yung calls. sarap mag OT! :D gusto ko nga sana magrestday OT e. hehehe... malaki pangangailangan! :lol:

sa 7th floor pala kayo IceKnight, kaya pala d ko nakikita si reja sa 6th. kitakits nlang sa floor! hehehe... dumadami na pexers sa RMH a. *okay*

dami na ngang bagong agents,wala namang magaganda :mecry:

[Brother Beer]

hehehe... oo nga. pero merong isa kaso nasungkit na ni afro man. ang tinik talaga nun!

[IceKnight]

Iceknight: tanong ko lang ba't ayaw mo ng dayshift?

I dont like the heat and the sun. I go :splat: when I go out during the day. :D

Im a :vamp: hehehe.

[sharingan]

hehehe... oo nga. pero merong isa kaso nasungkit na ni afro man. ang tinik talaga nun!

ay hindi ko type beauty nya. pag nakita mo syang walang make-up,mukha lang syang panabla :D

[Brother Beer]

nyhaha... pero isa nga yan sa mga napansin ko pag pasok ko sa rmh e. kokonti ang hot chick. :shakehead: as in mabibilang mo lang talaga.

[mastahswabe]

sabi ng friend ko marami daw... though nung nakita ko mga d.a. may mga hot chix dun when i applied there,

naka pag apply ka na ba girl_in_pink ?

[purple_witch]

peeps, bat ganun pasado ako lahat pati exams.. i saw my paper and it was even endorsed sa level 2 tech support,

pero bagsak ako pag dating sa operational interview :((


operational inerview...hmmm...yan yung interview na with the TS managers or OMs...basically they just check whther you have what it takes to be on the floor. usually pag may experience, pasok na agad....pag hinde ka natipuhan, wala na...

[sharingan]

sabi ng friend ko marami daw... though nung nakita ko mga d.a. may mga hot chix dun when i applied there,

naka pag apply ka na ba girl_in_pink ?

naku bilang lang as in wala pa sa sampu or lima?! :naughty:

1.product trainer sa cs kaya lang may boyfriend na(hindi talo kasi tropa yung lalake e)
2.product trainer sa da (barkada ko to way back kaya hindi rin talo)
3. sales agent(kaya lang chicks to ni OM kaya hands-off)

ay tatlo lang pala :rotflmao:

[sharingan]

operational inerview...hmmm...yan yung interview na with the TS managers or OMs...basically they just check whther you have what it takes to be on the floor. usually pag may experience, pasok na agad....pag hinde ka natipuhan, wala na...


rta,hindi na tayo magkikita for one month kasi AM shift na ako :mecry:

[girl_in_pink]

sabi ng friend ko marami daw... though nung nakita ko mga d.a. may mga hot chix dun when i applied there,

naka pag apply ka na ba girl_in_pink ?

hindi pa e..iniisip ko pa..ksi im considering kung ok ba yung career growth sa RMH..help naman..mahirap ba pumasa dian?

[girl_in_pink]

may day shift ba sa inyo? ano sked nyo?

[purple_witch]

sa TS account at DA 24X7, kaya yes, may day shift...

AM ka? hmm...dati midshift ako..nalipat akong night shift 3 weeks ago...saya yan, walang call afternoon...toxic ngayong gabi a, launch ng CAP.

[ghurlalu]

hi.. i just want to ask kung how much ang sweldo ng recruitment associate sa inyo???

[sharingan]

buti na lang hindi natuloy yung paglipat ko sa technion,kasi nagsara na sila last saturday!

[sanctus]

mga pipz! pasagot naman po nung question ko... "anyone po!!! newbie hir! ask ko lang po kung may opening pa for directory assistance hanggang july.. im planning to apply po kasi sa RMH kaya lang baka sa july pa po. thanks so much po!" padagdag na din po ng isa pa! ano po ba dapat kong isuot sa pagaapply? pwede na po ba yung short sleeves na polo o kailangan pa nka long sleeves. sana po may cute na sumagot. :)

[purple_witch]

as far as i know continuous hiring ang lahat ng accts, including DA. short sleeves should do. hinde ganun kahigpit sa dress code during interviews e.

[mastahswabe]

girl_in_pink : seryosohin mo lang yung test, papasa ka, mabilis lang tumaas position kase dami nyang bagong acct, sana mapunta ka sa MSN

[ryam]

TECHNICAL SUPPORT TEAM MANAGER

The Technical Support Team Manager is responsible for the success and quality of a team of Technical Support Representatives (TSRs). This role requires coaching, training and development, and mentoring. The Team Manager must have a clear understanding of the current issues affecting the business and an action plan to address them.

Qualifications:

•One or more years experience as a Technical Support Team Manager in a call center company.
•Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience.
•Analytical problem solving skills; linear and logical troubleshooting skills.
•Ability to handle difficult or irate customers effectively.
•Excellent organizational and interpersonal skills.
•Demonstrated multi-tasker with ability to work in a fast-paced environment.
•Ability to work independently as well as in a team.
•Coaching experience is highly desirable.
•Must have a thorough knowledge of and experience with dial-up connections, modem settings, and the ability to troubleshoot Internet connectivity issues, email configurations and software upgrades.
•Must be available to work flexible hours including weekends and holidays.

TECHNICAL SUPPORT REPRESENTATIVES (LEVEL 1 and 2)

· Must have effective written and oral communications skills and be able to handle multiple priorities
· Analytical, results-oriented and a team player
· Computer literate
· Willingness to work on a shifting schedule and extended hours is essential.
· Ability to work independently and in a group environment
· Ability to handle multiple projects with varying priorities in a fast paced environment
· Strong customer service orientation with ability to probe/inquire to meet customer needs
· Minimum typing speed of 35 wpm

CUSTOMER SUPPORT REPRESENTATIVES

JOB OBJECTIVES:

Under the direction of the Support Managers, the primary objective of the Customer Support Representative is to effectively respond to customer calls or email inquiries by following the techniques provided and approved by training within established periods. They are to track and report processes aimed at identifying specific service issues resulting in quick resolution of concerns and customer satisfaction.

QUALIFICATIONS:
·Excellent verbal and written communication skills.
·Knowledgeable in MS Office software, Window-based and Internet-based programs.
·Knowledge on Basic PC troubleshooting
·Excellent problem solving skills, high ethics and good overall judgement.
·Must have high attention to details and self-motivated.
·Ability to type at least 35 wpm.
·Able to work on rotational shifts with high adherence to schedule, including evenings, weekends, holidays and
overtime as necessary.

TECHNICAL SUPPORT OPERATIONS MANAGER

Qualifications:

• Excellent performance and attendance in current role
• Excellent organizational, time management, communication and interpersonal skills
• Demonstrated multi-tasker with ability to work in a fast-paced environment
• Ability to work independently as well as in a team
• At least three (3) years related experience and/or training; or equivalent combination of education and experience
• Must have a strong customer service background
• Must have a thorough knowledge of and experience with dial-up connections, modem settings, and the ability to troubleshoot Internet connectivity issues, email configurations and software upgrades.
• Must be available to work flexible hours to support hours of operation.



Visit us at our office:

RMH TELESERVICES ASIA PACIFIC, INC./NCO GROUP MANILA
Human Resources Group
5/F ELJ Communications Center
(ABS-CBN Compound)
Mother Ignacia Street, Quezon City
Tel Nos: 920-8030

Or EMAIL your resume to:

manilarecruitment@ncogroup.com
You can also apply on line

We will respond to qualified applicants only.

[ryam]

Just wanted to share with you some of the perks of being an employee of RMH/NCO.

1. Free Food
2. Above Average Compensation (as published in ads, it's anywhere between 15K to 18K)
3. Quick hiring process
4. Great HR processes
5. You get to see Movie and TV stars during lunch and yosi breaks coming from their tapings. ^_^
6. You can drop by some of the bars near the office (there are dozens!) before shift. (Just make sure that u dont reek! LOL)
7. The company is on the verge of huge growth, so there is great promise for faster career advancement.

Yahoo!!!

[mastahswabe]

yeah maganda sya actually, ang lapit pa sobra saken,

dun kung san ako natanggap, must higher pay even sa level 2 techsupport, kaya nga lang ang layo, yung convenience nawawala... try ko apply after 6 months hopefully mapasok na ako :)

[girl_in_pink]

thanks..i'll try to apply this week..ano ano po ba mga new accounts niyo??
girl_in_pink : seryosohin mo lang yung test, papasa ka, mabilis lang tumaas position kase dami nyang bagong acct, sana mapunta ka sa MSN

[-zAr-]

oi!

RMH or NCO group of companies is now hiring technical support agents & i think even customer service reps. ive been in this company for 1 year & 2 months already. i think starting for tech support for Level 1 is 15,000 for Level 2 is 18,000 as for customer service reps im not really sure but it'll be around 14 or 15 thousand too. free meal & people here are cool & gimikero! ehehehehe... you'll enjoy it here...

apply at the 5th floor of ELJ tower mother ignacia ave. (ABS CBN compound)
or e-mail your resume at manilarecruitement@ncogroup.com

[geekhead]

any QA openings?

[sharingan]

any QA openings?

internal hiring only ang qa/qc.

[Brother Beer]

good luck sa mga magaabay this week! :dance:

[tazelle888]

toxic ang abay last week, naabutan pa kami ng transition from ph---ix to cap, wala kaming kaalam-alam sa cap basta sugod ng 12am (wed), kakalito :mecry: ... salamat at naka-survive kami, great help sila pao (yung 3), nev at jack... napaka-supportive ng mga trainors at qa dito...
*okay*

[girl_in_pink]

how much po ang net pay nyo every pay day?

[sharingan]

how much po ang net pay nyo every pay day?

st*p*d queston ito :bop:

[B!Tch HunTer]

my BOND b sa RMH??? saka my mga b!tches b? *** mga malulupet ****?

[MommyAngel20]

my BOND b sa RMH??? saka my mga b!tches b? *** mga malulupet ****?

i'm just curious... baket ka po naghahanap ng *****es? :D

anyway, for your other question, yes may bond na po sa rmh of 30,000.00 PHP for 3 months lang naman. kakaimplement lang nila ng policy na yun at i'm part of the first groups na tinamaan... hehehe... ok lang naman.

any very promising nga ang company kasi it's fast growing so if you're aiming for a higher position, it'll be very easy to apply lalo kung performer ka... o db?! :love:

[sharingan]

my BOND b sa RMH??? saka my mga b!tches b? *** mga malulupet ****?


another st*p*d question :bop:

[girl_in_pink]

st*p*d queston ito :bop:
Ang taray naman ng mga tao dito.. just asking a question..puwede naman hindi sagutin nalang

[underbridge1983]

mag open b ang call center na to sa cebu ct???

[IceKnight]

my BOND b sa RMH??? saka my mga b!tches b? *** mga malulupet ****?

WTF?? :bop:

[n3k0]

Ang taray naman ng mga tao dito.. just asking a question..puwede naman hindi sagutin nalang

kasi pag sinagot nya, well, you know .. a stupid question and you'd expect a stupid answer? joke . *peace*

***** hunter >> i guess, all companies (not only RMH) have their share of bi@tch(es) and a-holes .. d naman maiiwasan yun eh ..

[purple_witch]

pagpasensiyahan si sharingan, ganyan tlaga yan. troubled e. heehee~

[dimps_dc]

Hello!

I just want to ask regarding the hiring process of RMH. A cousin of my had her initial phone interview the other day and her exams last night. Right after the exams, she was advised that they will call within the week to advise their status. Does this mean that after the deliberation of the results of the exam, if she passed the exams, she will be called for final interview? Will they really call within the week? Or does it depend on the number of agents required by the account she will be endorsed to? And if she doesn't pass, will they also advise her the status of her application?

Based on the majority of call centers here, it takes a long time before they give you call. Just want to know if RMH does realy have a fast hiring process.

Thanks in advance :)

[MindGames]

Fast hiring? Sheeeesh... Yeah, I guess it only takes a day (literally 1 whole day!) plus a few hours when you do get to sign that contract a day or two post the final interview. But man do you have to wait looooooong, loooooong, loooooong hours.

Tip: Get to stay in line 'til late at night and you're in. If you get sent home early, sorry.

[ryam]

Fast hiring? Sheeeesh... Yeah, I guess it only takes a day (literally 1 whole day!) plus a few hours when you do get to sign that contract a day or two post the final interview. But man do you have to wait looooooong, loooooong, loooooong hours.

Tip: Get to stay in line 'til late at night and you're in. If you get sent home early, sorry.

Mindgames, yes it's literally one whole day and i think a lot of applicants wouldn't mind versus being sent home to wait for a call (i.e., fare, food, stress of waiting for THE call). Mind you, Ive been to other call centers who have also taken a whole day to process my application (interviews et al, back when i was still applying as an agent). An Example was Etel...i came in at 8AM and went home at around 9PM.

Honestly, i wouldn't mind staying for the entire day if it meant increased possibility of getting the job.:)

[ryam]

Hello!

I just want to ask regarding the hiring process of RMH. A cousin of my had her initial phone interview the other day and her exams last night. Right after the exams, she was advised that they will call within the week to advise their status. Does this mean that after the deliberation of the results of the exam, if she passed the exams, she will be called for final interview? Will they really call within the week? Or does it depend on the number of agents required by the account she will be endorsed to? And if she doesn't pass, will they also advise her the status of her application?

Based on the majority of call centers here, it takes a long time before they give you call. Just want to know if RMH does realy have a fast hiring process.

Thanks in advance :)

I wouldn't really know coz im from ops, but i think that ur friend is placed on active file and waiting for openings suitable for her. :) But she can always call to make sure.

[dimps_dc]

I wouldn't really know coz im from ops, but i think that ur friend is placed on active file and waiting for openings suitable for her. :) But she can always call to make sure.

She's my cousin po :) But thanks for the reply, will just advise her and tell her to make a follow up call on her status when the 1 week advisory is up :)

[MindGames]

Maybe you misunderstood me. I said, 1 day, literally. Most of the people in my wave had to wait more than 20 hours for the whole thing to be over and done with. Oh well... Least waiting for a whole day is a whole lot better than being a bum again, eh?

[ryam]

Guys,

We are still in need of Customer Support and Technical Support reps.
Our address is:

5/F ELJ Center
(ABS-CBN COMPUND)
Mo. Ignacia Street
Quezon City

If commuting, you can take the MRT and get off at the Quezon Ave station.
There are some tricycles at the corner of Mo. Ignacia and Edsa, just tell them na sa ministop kayo (may ministop kasi sa may entrance ng building). :)

Bring your resume. Good luck!

[Brother Beer]

oo nga... lalo na yung mga magaganda jan, magapply na! :D pero atleast may konting improvement sa mga bagong waves. hehehe... :D

[ghurlalu]

oo nga... lalo na yung mga magaganda jan, magapply na! :D pero atleast may konting improvement sa mga bagong waves. hehehe... :D
bakit naman..before ba puro mukhang nene yung mga nag-aaply??

ask ko lang sana..marami bang fresh grads na nag aaply??? or lahat sila puro ma cc experience na?

[sharingan]

bakit naman..before ba puro mukhang nene yung mga nag-aaply??

ask ko lang sana..marami bang fresh grads na nag aaply??? or lahat sila puro ma cc experience na?

eh kasi konti lang mga girls dito tapos.... :rotflmao:

anyways,about your question. marami rin fresh grads dito,marami ring my experience na.pero mas gusto nila yung mga fresh grads kasi hindi pa matitigas ang ulo

[charistar]

hi ryam or anyone here working at RMH! just wanna ask how one determines if he's qualified for level1 or level2 TSR. thanks. ü

fyi, i'll email my resume po. thanks again.ü

[sharingan]

hi ryam or anyone here working at RMH! just wanna ask how one determines if he's qualified for level1 or level2 TSR. thanks. ü

fyi, i'll email my resume po. thanks again.ü

depends on the results of the technical exams given by the recruiter. dont email your resume sa manilarecruitment@ncogroup.com .,hindi pa kasi ako naglilinis ng mailbox eh. :lol: send mo sakin then i'll forward it sa hr.

kat69ers@yahoo.com

[charistar]

depends on the results of the technical exams given by the recruiter. dont email your resume sa manilarecruitment@ncogroup.com .,hindi pa kasi ako naglilinis ng mailbox eh. :lol: send mo sakin then i'll forward it sa hr.

kat69ers@yahoo.com

sent.

thanks sharingan! see u soon.ü

[ghurlalu]

eh kasi konti lang mga girls dito tapos.... :rotflmao:

anyways,about your question. marami rin fresh grads dito,marami ring my experience na.pero mas gusto nila yung mga fresh grads kasi hindi pa matitigas ang ulo

ay ganun ba?? ano yung tapos... :)

so mas marami ang fresh grads sa inyo ngayon???

[ghurlalu]

do you still have openings for reps??

[Brother Beer]

madaming openings for reps. :D

chaka wag mo nang tanonging kung ano yung kasunod ng "tapos..." hehehe...

what position are you targeting pala?

[ghurlalu]

madaming openings for reps. :D

chaka wag mo nang tanonging kung ano yung kasunod ng "tapos..." hehehe...

what position are you targeting pala?

gusto ko sana ng TL, but i don't think you accept people na wala pang TL exp..so siguro start from scratch nalang ako...night diff and free meal lang talaga??? wala ng allowances?? :)

[Brother Beer]

gusto ko sana ng TL, but i don't think you accept people na wala pang TL exp..so siguro start from scratch nalang ako...night diff and free meal lang talaga??? wala ng allowances?? :)

yep, meal and night diff lang talaga. bilisan mo na magapply, by today wave 11 na ang papasok for TS L2. kung gusto mo mapromote agad, e bilis bilisan mo na po. :D baka matabunan ka na. :mecry:

[girl_in_pink]

yep, meal and night diff lang talaga. bilisan mo na magapply, by today wave 11 na ang papasok for TS L2. kung gusto mo mapromote agad, e bilis bilisan mo na po. :D baka matabunan ka na. :mecry:
hi! ask ko lang if up to what wave ang iha-hire nyo?

[Brother Beer]

e1 ko sakanila... sabi nga nila kami na yung last wave ng L2 na ihahire nila externally. e wave 11 na nga, ako wave 5 pa. :D

[sharingan]

sent.

thanks sharingan! see u soon.ü

punta ka na lang dito this week.

9am
1030 am
130pm

ang schedule ng screening.pm me na lang so that you can get my name so that i can endorse you

[MindGames]

FYI Wave 6 TS L2 hasn't even hit ops yet. Gives you a clue on how heavy ramping is here, eh? Yeah, I'm from Wave 6 that's why I know.

[ps6379]

asteeg! *okay* ambilis ah... ako wave 6... training palang kami... :bashful:

[amieljay]

apply sana kami ng friend ko kaya lang undergrads kami e pwede ba?
pahinga muna sa school.

[landleydouvan]

ha? may nagbenta sa akin? like how? teka anong shift ba kayo sa abay?

Mud... Ikaw ba ito? weird may kagaya kang username...

[IceKnight]

apply sana kami ng friend ko kaya lang undergrads kami e pwede ba?
pahinga muna sa school.

yeah. as long as you are fluent in english, you can work here. or any other call center, for that matter. :D

[amieljay]

i got a call kanina from RMH. Sabi punta ako sa office nila . eh I applied for Directory Assistance online pero sabi pwede rin daw ako TSR level 1 anyway punta daw ako mamaya 6pm.

sana makapasok ako para naman di na tambay sa bahay.

[corn]

tanong ko lang po... may allowance ba ang training sa RMH?

[BluePinay]

RMH i think pays your regular salary. Anyone care to confirm? :naughty:

[sharingan]

RMH i think pays your regular salary. Anyone care to confirm? :naughty:

training allowance? ano yun?! :lol: regular salary na agad :bop:

[ryam]

training allowance? ano yun?! :lol: regular salary na agad :bop:

it's not the regular rate... but it's substantial...

[ryam]

Guys,

Feel free to walk in and apply... Continuous hiring po for now...and there's a new TS acct starting in about a month's time...

Again, the address is

5/F ELJ Center
ABS-CBN Compund
Mo. Ignacia St
Quezon City

[purple_witch]

Mud... Ikaw ba ito? weird may kagaya kang username...

err...Mud? nope...not me. i'm taong putek...joke lang po.

[cinjin]

hi!
whats the diff bet the cs levels, tsr levels? in the ads they have level 1, etc...
do they have premiums for those with cc exp?
thanks!

[MovieBuff]

im interested to apply here. first time ko po sa call center career, bale first job din, if ever. help me naman on how the application and hiring process goes. ano mga tips to be aware of para mas malaki chances to get hired. madali lang bang mahire? tapos kumusta yung mga accounts nila? mahirap ba? sorry makulit ako.... im bit nervous kasi wala akong background on the call center biz. i need a job badly sa hirap ng buhay....thanks...

[ryam]

hi!
whats the diff bet the cs levels, tsr levels? in the ads they have level 1, etc...
do they have premiums for those with cc exp?
thanks!

Two levels for TS: Level 1 and Level 2
I think Level 1 TSRs do generic troubleshooting and sort if the customer's problem can be resolved at their level, however, if the problem persists then they transfer the calls to Level 2 reps trained to handle more complicated issues.

Not too sure though coz im with sales.

:)

[ryam]

^
|
|
|

I think CS works the same way.

[amPOGIko]

wow..dami na nagbago a..may bond na?kase naman ang bilis ng turnover jan sa rmh e..balita ko dami daw nagreresign a?pero it's good to hear dumadami din ang accounts.. may gm na ba kayo na bago? o acting gm parin?how about the food?last time i visited lumala daw ang quality. hahaha.or malamang nagsawa lang yung pinagtanungan ko kase paulit ulit daw.balita ko may forced OT pa rin araw araw. sabi nila dati aalisin na yun nung march pa ata diba? what happened? what else is new? yung 7th ba ok na?may quarters na ba ang guys?attainable na ba ang BOE sa TS?ayun..ewan..magiisip pa ko ng tanong..

[purple_witch]

matagal nang walang mandatory OT sa L1, wala na ring mandatory OT sa L2, nagrereklamo nga mga agents, kase dati my P200 on top of their ot pay (per hour). so wala na yung P300+ na ot pay nila...

may new GM na rin, from what i heard from Epix...pero no confirmation pa so far.

the food, same ****, hahaha!

ang saya ng 7th floor~! super laki, masaya kase sa wakas hinde na magkukulang ng seats for the TS account, sobrang dami nang agents e, minsan hinde ko na alam san ko papaupuin.

saka nakakatawa, 4 na batchmates ko from AT&T care (batch 1 kami) are coming back. weird kase naka[aglibot na sila sa iba't ibang call center around ortigas, yung isa trainer na nga, tapos bumalik dito as agent...ganun ba? so i guess, hinde ganun kasama ang company na to compared sa iba di ba?

[bella_florry01]

i was an applicant in this company few weeks ago with my friends. i was able to have an interview with the only straight guy in recruitment (i forgot his name, basta payat at medyo istrikto). ok *** yung mga tnong nya, manageable ****. pro i found out n mas madali *** ang mga interview questions nung iba. kc 2 kming nainterview ng friend ko (same interviewer), ang daming pagkakaiba ng mga tanong namin. unlike dun s 2 friends ko pa at s isang nksabay nmin, believe it or not, pare-pareho ang tanong (that is so cool and easy diba) pwede mong tnunging yung question s friend mo tpos practisin mo n yung mga sagot.

this is a good company. promising.

ingat kyo dun s lalaki. medyo tricky yung questions nya e. mukha yatang nahuli ako s mga sgot ko. hahaha. istriko pero funny rin kc nkikipatawanan sya sa mga guards nila pti sa mga agents din yta yun. i find him good and talagang quality interviewer.

sa ibang call center, hindi ako knabahan ng ktulad sa mga tanong nung guy. waaaaaaa!!! hindi mahirap yung mga tanong kso i find it tricky ****.

goodluck to all!!!!

[hedonism]

miss ko na rmh.. i don't think i will have any chance of coming back there.. i wasn't able to get my clearance kasi di ko natapos yung process and i didn't have my exit interview.. pero, the best talaga rmh.. sa recruitment dept., ok sina christian and nino.. hehe..

[IceKnight]

i think the whole HR department of RMH is really good compared to other centers. whenever you have (or need) something from them, they really try to help you out. specially christian and nino.

like this one time, i had a question about lateral transfers, i approached the HR manager (rhodora, i think) sa waiting area (and this was during the job fair ha, kaya ang daming tao and sobrang busy sila)... she immediately escorted me to her mini-office sa 5th and made time to answer all my questions. i was like, wow! great employee treatment! two thumbs up to them. :D

[otakusenshi]

well... so far mukha namang maganda ang mga nababasa ko re: RMH, coz, honestly, i'm having second thoughts applying in RMH but most of my colleagues who are now under RMH are being trained as L2 since we all came from the same account from another call center in CVG... so far ang gingawa ko nag reresearch... at based sa pinoyexchange at isa pang forum na nabasa ko, food lang ang prob.... ANY OTHER PROBLEMS with RMH? please Private Message me... i'm trying to look at my options which CC have lesser evil... we all know that politics is everywhere, almost any other CC have their on **** on mgt, massive shifting of schedules, etc. etc. etc...

[otakusenshi]

any other benefits other than food? how bout transpo? rice subsidy? perfect a10dance? performance pay? quarterly bonus/es? etc? I'm not trying to set an expectation to other pexers, i just wanna know... one reason maybe is because i had 2 call center experiences , one in global city and the other is in robinsons tower ortigas...

[Brother Beer]

avaya down time!!! nyahahaha!!!! chalap chalap!!! yahooooooo....!!!

[crazykalbo]

hello guys! RMH thread! cool! im new here (in PEX and in RMH). i hope that I will enjoy my stay here cuz Im planning to be here for about 5 years. :D

[sharingan]

hello guys! RMH thread! cool! im new here (in PEX and in RMH). i hope that I will enjoy my stay here cuz Im planning to be here for about 5 years. :D

5 years :rotflmao: by that time.,QC ka na! :lol:

[crazykalbo]

hehe. by that time? well if ever. i want to be a part of IT too. :)

[crazykalbo]

i think the whole HR department of RMH is really good compared to other centers. whenever you have (or need) something from them, they really try to help you out. specially christian and nino.

like this one time, i had a question about lateral transfers, i approached the HR manager (rhodora, i think) sa waiting area (and this was during the job fair ha, kaya ang daming tao and sobrang busy sila)... she immediately escorted me to her mini-office sa 5th and made time to answer all my questions. i was like, wow! great employee treatment! two thumbs up to them. :D

oo nga, astig *** HR ng RMH. kudos to Christian and Nino, very friendly sila! :) ang ayaw ko lang sa RMH eh yung lady guard sa 6th FLOOR. may aura ng pagka-bossy sa mga baguhan or trainees pa lang.

[purple_witch]

hahaha, the lady guard with a reputation...may email agent ako dati angrereklamo about her. lagi raw siyang hinaharang...sabi ko bakit siya sa rta nagrereport, ano magagawa ko? pero cool yun, lambingin niyo lang lagi.

marmaing incentive sa production. may friend ako sa L1 may 3K din sa incentive last payday. pwede na.

[purple_witch]

hay, pagpasensiyahan ang typo ko. ***** yung keyboard ko e.

[crazykalbo]

ok lang po :) so i guess TL ka? what account? :)

[sharingan]

hehe. by that time? well if ever. i want to be a part of IT too. :)

:lol: :lol: :lol: :lol:

[purple_witch]

ok lang po :) so i guess TL ka? what account? :)

ako ba tinatanong mo? RTA po ako, hinde TL...from TS acct.

[otakusenshi]

ayus *** sa rmh eh.. wahehe... ilang waves na po meron sa L2?

[crazykalbo]

ako ba tinatanong mo? RTA po ako, hinde TL...from TS acct.

RTA? ano po yung RTA? newbie ako eh. sorry :confused: :)

[BeePeeOOO]

Ok pala dyan, may email support account din sa tech support.

May taga-ex-Convergys nag-test dyan at comment sa akin...mas mahirap daw kaysa Convergys ang testing system at kitang kita na konti na lang ang natitira for final interview. Maraming may callcenter experience na lumalagpak sa tests niyo sabi sa akin. PILING-PILI ang pumapasa.

Sabi sa akin, mas maganda daw ang performance bonus and incentive schemes niyo.

Madali po ba dyan para sa isang probationary o senior CSR na lumipat to a different account?

Mayroon pa daw bagong customer care account[different from customer support] na telecom company na may customer care and UPSELLING requirement -INTERESTING! I see $$$$$ in UPSELLING. Totoo ba meron ng ganitong account? Salamat po.

[tazelle888]

Ok pala dyan, may email support account din sa tech support.

May taga-ex-Convergys nag-test dyan at comment sa akin...mas mahirap daw kaysa Convergys ang testing system at kitang kita na konti na lang ang natitira for final interview. Maraming may callcenter experience na lumalagpak sa tests niyo sabi sa akin. PILING-PILI ang pumapasa.

Sabi sa akin, mas maganda daw ang performance bonus and incentive schemes niyo.

Madali po ba dyan para sa isang probationary o senior CSR na lumipat to a different account?

Mayroon pa daw bagong customer care account[different from customer support] na telecom company na may customer care and UPSELLING requirement -INTERESTING! I see $$$$$ in UPSELLING. Totoo ba meron ng ganitong account? Salamat po.


hello BeePeeOOO!
kamusta na?
:)

[BeePeeOOO]

Eto, mapili pa rin. Maganda feedback ukol sa RMH. May mga bagong accounts.

[IceKnight]

hmm... telecom account na may upselling... d ko alam un a.. makapagimbestiga nga. baka naman *cough*_ci*cough*? *** nagpullout sa isang call center sa ortigas? hehehe. :D

[sixmiles]

at may nalalaman narin si BeePeeOOO sa RMH :D

[lolo inosentes]

tanong lang mga apo...

sabi sa akin ng HR, tanggap na kami sa rmh. that was on july 07. kaka-resign ko lang sa work ko (call center din). alam niyo ba kung gaano katagal bago tumawag ang rmh sa mga "assured" na of getting the job?

ayaw ko kc mabakante ng matagal. suggestions?

salamat!

[Brother Beer]

it depends lolo... may job offer na po ba kayo? pag wala pa, pwededeng umabot ng ilang araw o linggo yan. pero pag may joboffer na, sindali nalang. :D

[lolo inosentes]

wala pa ko job offer eh.

pero talagang tumatawag naman sila pagka sinabi nilang pumasa yung applicant?

parang feeling ko ngayon, sana nagpa level 1 ts na lang ako. kc *** nakasabay namin sa final interview (with the same interviewer),pinabalik ng 5pm last friday,tapos nalaman ko sa kanila na sa monday na ang start ng training nila.

samantalang kaming mga level 2, parang hanging pa din.

bakit kaya ganun? :mecry:

[IceKnight]

lolo-- level2 techs start training every OTHER week. level1 techs have new waves every week. :D dont worry. theyll call you.

[lolo inosentes]

lolo-- level2 techs start training every OTHER week. level1 techs have new waves every week. :D dont worry. theyll call you.

every other week? YEHEYY!!! :D

Pero gusto ko mag sure kaya apply muna ako teleperformance at convergys. *** convergys kasi sobrang lapit sa bahay ko,sa may UST lang daw un,eh dito lang ako sa laloma. :lol:

sana pasa din ako dun para may pagpipilian ako.

iceknight, pwede ba tumaas dyan sa 18k ang level 2 ts (sa job offer pa lang)? and pwede ba pumili ng sked, yung tipong forever graveyard? sked kasi nagiging reason ko sa pagdadalawang isip ngayon, i wanna keep my options open for going back to school...matanda na kc c lolo di pa din tapos ng kurso niya :rotflmao:

[tazelle888]

ano na ang latest wave sa L1?
:)

[Nico_]

guys im going to pass resume sa RMH in a while.. im currently employed sa isang Call Center din sa ortigas pero im resigning na by the end of the week. is it possible mag exam na ako today or interview?

[lolo inosentes]

recruitment lang pala *** convergys sa espana. wow mali!

nico, ang alam ko mabilis hr sa rmh. natapos ko lahat in a day (literally a day ha) maliban sa final interview.

pasa mo na, punta ka maaga, para matapos ka din maaga. pray ka lang na wag ka pauwiin kaagad, kasi pag nagkaganuon, denied na malamang ang application mo.

*** teletech ko, mababa pay compared sa l2 ng rmh. pasado na ko lahat, kaso background check pa daw ako sa previous call center ko. pwede kasi pumili ng sked duon kaya duon ko sana ****,kaso ang layo naman sa akin.mas malapit pa din rmh - actuallly, pinakamalapit pa din rmh sa akin.kaya baka rmh na lang ako...hehehe.

sana tumawag na sila sa akin for the J.O. and sked of training......

[cinjin]

pwede pumili ng sked dito? 24/7 ba sila? :)

[Nico_]

hi guys.. there were 12 of us kanina and 2 lang nakapasa sa initial exams and luckily isa ako dun sa dalawa na yun. nag test ulit kami sa computer around 5-5:30pm and i was given like a speech exam.. pag di daw sila tumawag from 9-10am tomorrow ibig sabihin di daw ako tangap.. hayyy! sana naman makapunta ako sa isang level ng recruitement.. ito na ang pinaka comfortable na place of work dahil malapit lang ako dito nakatira. btw, nino pala name nung nag interview sa akin kanina.

[lolo inosentes]

pwede pumili ng sked dito? 24/7 ba sila? :)

oo nga! pwede ba pumili ng sked dito? kasi para sa akin sked na lang perfect na itong call center na ito, di ko na ipagpapalit sa kahit ano pang call center!

PROMISE!!! :bop:

[Nico_]

wahhhh! 11:30 na di pa tumatawag RMH.. sabi 9-10am daw tatawag.. so i guess i didnt make it.

nakakalungkot..

[otakusenshi]

every other week? YEHEYY!!! :D

Pero gusto ko mag sure kaya apply muna ako teleperformance at convergys. *** convergys kasi sobrang lapit sa bahay ko,sa may UST lang daw un,eh dito lang ako sa laloma. :lol:

sana pasa din ako dun para may pagpipilian ako.

iceknight, pwede ba tumaas dyan sa 18k ang level 2 ts (sa job offer pa lang)? and pwede ba pumili ng sked, yung tipong forever graveyard? sked kasi nagiging reason ko sa pagdadalawang isip ngayon, i wanna keep my options open for going back to school...matanda na kc c lolo di pa din tapos ng kurso niya :rotflmao:


mababa ang offer sa teleperformance compared sa CVG at sa RMH... pero kung tech ang pupuntahan mu sa CVG... wahehehe :confused: magdalawang isip ka... ei, hindi ko sinisiraan ang kabila... un lang po...

[lolo inosentes]

otakusenshi, thanks sa reply. pwede ba pili sked sa RMH? kung pwede, paano ba procedure duon?

CVG? hehehe

[sharingan]

otakusenshi, thanks sa reply. pwede ba pili sked sa RMH? kung pwede, paano ba procedure duon?

CVG? hehehe

makikiusap ka muna sa akin :naughty:

[lolo inosentes]

makikiusap ka muna sa akin :naughty:

hehehe

seriously, posible ba talaga makarequest ng sked? **** ko talaga request ng sked para maisingit ko studies ko. :bungi:

o baka naman pwedeng daanin na lang ito sa inuman?nyehehehehe :rotflmao: :cheers: :rotflmao:

[sixmiles]

mababa ang offer sa teleperformance compared sa CVG at sa RMH... pero kung tech ang pupuntahan mu sa CVG... wahehehe :confused: magdalawang isip ka... ei, hindi ko sinisiraan ang kabila... un lang po...


mas mababa sa teleperformance pero ang normal na sahod po w/ commision ng mga agents dun e more or less basic nyo na w/o taxes :)

[sharingan]

hehehe

seriously, posible ba talaga makarequest ng sked? **** ko talaga request ng sked para maisingit ko studies ko. :bungi:

o baka naman pwedeng daanin na lang ito sa inuman?nyehehehehe :rotflmao: :cheers: :rotflmao:

seryoso kaya ako :)

[otakusenshi]

otakusenshi, thanks sa reply. pwede ba pili sked sa RMH? kung pwede, paano ba procedure duon?

CVG? hehehe

wahehehe... unfortunately ndi p po ako nagapply ***** sa rmh... baka 1st week of august or last week of july pa...

[BeePeeOOO]

sixmiles,

Pag kinarga mo ang incentives sa tech support account sa RMH talo pa ang kinikita ng isang average staff sa TP-Sprint with comm..

Hindi pa kasing irate ang average client.

Trust me....Farmer kasi ako...I PLANT everywhere.

[otakusenshi]

ilang waves na ba ang L2 ng RMH and is it possible na sa chat or email ako mapunta? kasi i've been taking in calls (voice support) for more than 2 years... wahehehe curious lang

[IceKnight]

mas mababa sa teleperformance pero ang normal na sahod po w/ commision ng mga agents dun e more or less basic nyo na w/o taxes :)
but rmh has it as BASIC. meaning un *** pinaka mababang matatanggap mo. and the incentives for performing on the floor isnt included yet.

how about trip for 2 to boracay, all expenses paid--3 days 2 nights. --as an incentive this sept? :D

commish based earning depends on agent's skill and luck. personally, id rather have a stable pay out than a fluctuating one. :D

[IceKnight]

ilang waves na ba ang L2 ng RMH and is it possible na sa chat or email ako mapunta? kasi i've been taking in calls (voice support) for more than 2 years... wahehehe curious lang
chambahan *** bro (or sis). wave 9 is slated for email support and wave 13 (or 14?) is for chat support.

unfortunately, applicants cant choose.

[otakusenshi]

awwww.... but thanks. bro here :)
hay.. kasi may mga friends me dyan, tpos sa chat support sila nilagay.. natatakot lang ako magka sore throat kung voice support, eh *** acct eh.. qing diba? correct me if i'm wrong... ehehhe

although, its been 2 yrs since huli ako nag karoon ng grabing sore throat at ayoko na mangyari ulit iyon... sobrang grabe wahehehe...

[lolo inosentes]

OMG!!! sobrang nakakainip maghantay ng tawag...kaya heto, PEX n *** ako - to the maxxxx!

sixmiles, now i know why u'r not with TP anymore.

FARMER pala c beepeeooo, daming bubwit! nyahahaha. di pa ko nakahawak ng sprint account, pero naka-handle na ako ng competitor nila, and tama ka. grabe ang mga calls dun sa mga ganung accounts, ang daming irate callers - nakakabaklaaaahhhh! i've been through 4 call centers prior to handling a telco account, pero sobrang nahirapan pa din ako sa kanila. grabeh talaga... *** pagiging irate nila, minsan nakakahawa pa. kahit ayaw mo pa-apekto, maa-apektuhan ka pa din talaga. kaya hayun, napa-resign ako ng di oras.

on TP vv RMH, antay n *** ako sa RMH, sana lang wag masyado matagal, meaning next week training na ako. naiinip na kasi ako talaga. ganun pala kalaki ang difference ano? TP pay with commish halos equal na ng basic ng TS sa RMH. cyempre RMH n ako (tawag na kayo RMH pleaassseeeee).

iceknight, "commish based earning depends on agent's skill and luck." tama ka dun pre! there's a saying in outbound sales campaigns, "you're just as good as your last sale." so it's really luck. pero sometimes the comish also depends on the agent's INTEGRITY... mangloko ng customer para taas commission. SLAM and SCAM, para todo commission ***. di ko kaya un.

"how about trip for 2 to boracay, all expenses paid--3 days 2 nights. --as an incentive this sept?" uy! meron bang ganun? nyehehehehe ang saya saya nun!

iceknight, will your basic depend on whether u'll be chat, email, or voice support? my final interviewer told me he'll be endorsing me for level 2 TS. i don't know what that actually means. may mga level 2 TS din ba sa email and chat support? sana di masyado mababa ang maging offer sa akin (if and when i finally get a job offer).

SHARINGAN! magkikita din tayong dalawa. at pag nagkita tayong dalawa! ASAHAN MO! makikiusap ako sayo...nyehehehe

walang magawa si lolo... waaahhhhhhhh :mecry:

[IceKnight]

otakusenshi: hmmm... 10-15 calls for peak hours ang queuing dito. lean hours will give you avail time of around 1 hour. hehehe. (this is for l2 tech--not sure about L1)

lolo: about the boracay package -- offered yun this sept ***. paiba iba sila ng incentives e. last time kasi, 15,000 cash for the best agent on the floor. (OT incentives are ok din -- P100 per hour + regular OT pay)

as long as youre L2, youll have same basic. malas nga ng batch namin napunta kami sa 3 hardest queues. samantalang *** iba, sa 2 easiest queues, same pay *** kami. :( pero k ***. kahit *** hardest queue e hindi naman din ganun kahirap. :)

[lolo inosentes]

lolo: about the boracay package -- offered yun this sept ***. paiba iba sila ng incentives e. last time kasi, 15,000 cash for the best agent on the floor. (OT incentives are ok din -- P100 per hour + regular OT pay)

at nangarap na po ang inyong lolo... :sleeper: shalap shalap naman ng boracay, shalap shalap naman ng 15k, shalap shalap naman ng Php 100 on top of ur OT pay... haaayyyyy...SHALAP SHALAP!!! :rollingeyes: :lol:

[lolo inosentes]

peepz,

i just called RMH. i was told that it may take about a month for them to get back to me on my application. naghihintay daw kc sila ng word from their client or something. haaaayyyyy, di ako umabot sa cut off.

but chris (of hr) said that i am being considered for L2 TS, is that suppose to give me a glimmer of hope about starting early with them? :depressed:

[otakusenshi]

1hr avail time? astig! wahehehe hay, sha sha.. baka next week, kasama ko mga friends ko dyan... kita kits nlang - if may mangyari.. wahehehe

ayus... "SHARINGAN" - usapang naruto ito..

[BeePeeOOO]

para pa lang mga inbound sales na may commission ang paycheck ng taga-L1 at L2 ayun sa aking mga bubwit scout units. Ang galeeenggg ng RMH. Ipagbunyi ang RMH!

Ang Philhealth ni-reremit ng RMH di tulad ng ibang call center na ISANG TAON ka ng empleyado WALA SILANG MAIPAKITANG PHILHEALTH NUMBER WHEN YOU TEXT OR CONTACT PHILHEALTH THROUGH THE PHONE OR WALK-IN OR EVEN CHECK THE COMPANY HRD. Ibig sabihin merong mga companies na NINANAKAW ANG PHILHEALTH premiums ng mga empleyado. Mabuhay ang HRD ng RMH dahil binibigay niyo sa mga empleyado ang PHILHEALTH number nila DI TULAD ng IBA! ...remember I am the FARMER - a special farmer.

Kayong mga more than 6 months employee na call center agents sa iba't-ibang himpilan ng tawag tumawag o pumunta sa Philhealth to check on your premium remittances.

[lolo inosentes]

para pa lang mga inbound sales na may commission ang paycheck ng taga-L1 at L2 ayun sa aking mga bubwit scout units.

sir / ma'am, maaari niyo po ba itong bigyang liwanag? :D

[otakusenshi]

hay nku... biktima ako nyan... galing me sa ePLDT, its been almost 2 yrs... at wala sila maipakita sa akin.. nakakatamad ayusin dahil ang laki ng oras na uubusin sa aking nito...

[sixmiles]

sixmiles,

Pag kinarga mo ang incentives sa tech support account sa RMH talo pa ang kinikita ng isang average staff sa TP-Sprint with comm..

Hindi pa kasing irate ang average client.

Trust me....Farmer kasi ako...I PLANT everywhere.


sabi ko nga ibang klase talaga *** OT pay nila na tinanggal na (sad sad :()

lolo inosentes: ano naman yun nalalaman mo?:D

grabe nga yung mga irate callers ng telco accounts, pero masasanay ka din and you'll learn to pretend that u care at di ka borats sa kanila in time :lol:

kung ako tatanungin niyo mas piliin ko din RMH over TP. dahil sa mas malaki ang basic (sulit ang overtime at NightDiff) atsaka ang wowowee ng day shift nila :D :D

[otakusenshi]

promise? so far ang gaganda ng feedback na naririnig ko sa rmh ha.. infairness...

my friends and i might walk-in on monday

[IceKnight]

hmm.. i think the ramp up has stopped na. they got 8 batches for l2 during the ramp up process.

oh and about the HR of RMH, they are the best. pag may sinabi sila, gagawin talaga nila. d sila katulad ng iba na puro promises. you can count on them. im speaking from experience. specially with christian and nino (sila kasi *** naghandle sa batch namin--job offer, papers,requirements, etc)

[lolo inosentes]

hmm.. i think the ramp up has stopped na. they got 8 batches for l2 during the ramp up process.

oh and about the HR of RMH, they are the best. pag may sinabi sila, gagawin talaga nila. d sila katulad ng iba na puro promises. you can count on them. im speaking from experience. specially with christian and nino (sila kasi *** naghandle sa batch namin--job offer, papers,requirements, etc)

apat lang kami na na-assure na pasok sa selection process, mukhang hindi nga kami umabot sa ramp up. but i'm still optimistic that i'll get in. i'm keeping my fingers crossed...

mabait nga hr nila...makulit akong tumawag sa kanila (si chris lagi nakakasagot), pero di naman siya nakukulitan sa akin :lol:

[IceKnight]

chris is the HR person tasked to handle the Tech Account. so responsibility ka nya. dont worry, mabait un. very accomodating and professional. and may isang salita. pero, youll have to understand na their also swamped with a lot of things to do so sometimes, nahuhuli sila ng pagtawag seio for confirmations, JOs and the like. ok *** naman na every week kinukulit mo sila e. hehe. :D

[BeePeeOOO]

Totoo ba na may disenteng perfect attendance bonus ang RMH?

Sabi ng bubwits ko WALANG ONEROUS NON-COMPETE CLAUSE ANG RMH DI TULAD SA IBANG CALL CENTERS. Sa madaling salita-Hindi kayo gagaguhin sa employment contract. SA TOTOO LANG PO ILLEGAL ANG BROAD-COVERAGE NON-COMPETE CLAUSES - na GINAGAWA NG IBANG CALL CENTERS.

Kung kayo ay non-tech person pero bihasa sa paggamit ng "search" function ng Windows OS at paggamit ng iba't ibang combination ng internet search engines may chance na maging Level 1 tech kayo sa RMH. Yan ang masayang balita ng aking special bubwit units.

Ingat lang daw - merong mga beteranong agents WHO FAILED the exams! Sasalain kayo to the max! Para kayong dumaan sa butas ng karayom -maraming grammatically-challenged veteran call center agents ang lumagpak.

Ang gaganda ng mga kinikita ng mga TSR -parang payslip ng mga telco inbound sales agents ayon sa aking bubwits.

Lolo inosentes - he po ako - barakong ... "magsasaka".

Masarap ba libreng pagkain sa RMH. Dapat na bang palitan ang inyong caterer? Nagtatanong lang po.

Mapagpalayang araw sa inyong lahat!


-BeePeeOOO - farmer only ...I plant....

[The_simpsons]

hi guys, m waiting for a schedule for the final interview sa RMH, bakit kaya ang tagal, akala ko rush ang needs? anyway, *** po ba ang expat nyo sa MSN? sana naman ma interview na ko, the anxiety is killing me, "the expectation of death is harder thatn death itself,"

[sharingan]

hi guys, m waiting for a schedule for the final interview sa RMH, bakit kaya ang tagal, akala ko rush ang needs? anyway, *** po ba ang expat nyo sa MSN? sana naman ma interview na ko, the anxiety is killing me, "the expectation of death is harder thatn death itself,"

kasi medyo wala na akong nakikitang schedule of training.medyo na reach na namin *** projected waves for MSN this quarter. dont worry,marami kaming account na magbubukas :)

[sharingan]

hi guys, m waiting for a schedule for the final interview sa RMH, bakit kaya ang tagal, akala ko rush ang needs? anyway, *** po ba ang expat nyo sa MSN? sana naman ma interview na ko, the anxiety is killing me, "the expectation of death is harder thatn death itself,"

kasi medyo wala na akong nakikitang schedule ng training.medyo na reach na namin *** projected waves for MSN this quarter. dont worry,marami kaming account na magbubukas :)

[IceKnight]

oo nga. the ramp up is over na ata. since d na ganun ka toxic ang HR in holding their almost weekly job fair. hehe.

BPO: about the food... emm... i think we have to change the caterer. hehe. thats actually one of my gripes. ang konti nila magbigay, and nakakasawa pa. im into my 2nd month and parang ayoko na nung pagkain nila. :D

sharingan: rta ka pala... neo ako. were just done with 1st week abay. under ops na kami bukas. :D

[lolo inosentes]

dont worry,marami kaming account na magbubukas :)

hello sharingan! medyo nakakatamad na panoorin ang naruto ngayon. teka muna, kung ikaw ang ika-anim na hokage, sino *** pang-lima? diba di pa tapos *** series sa japan?

balik sa rmh...

1. kasing competitive kaya ang compensation package ng mga bagong accounts compared to msn?

2. kailan kaya start ng bagong accounts? (sabi kasi sa akin chris baka daw 2 weeks bago nila ako tawagan, so...)

[BeePeeOOO]

Tingin ko lalong mapapabuti ang kalagayan ng bulsa mo Lolo Inosentes sa pagsulpot ng bagong account come August.

[lolo inosentes]

Tingin ko lalong mapapabuti ang kalagayan ng bulsa mo Lolo Inosentes sa pagsulpot ng bagong account come August.

sana nga BeePeeOOO, sana nga...haaayyyyy...ang sarap mangarap... :lol:

pero, bakit mo naman nasabi iyon? kaunting info naman diyan ayon sa iyong mga bubwit kagalang-galang na BeePeeOOO :lol:

at saka, advise naman diyan (kahit medyo decided na ako), kasi may pending application na din ako sa TP. dalawang beses ko na pinapa-resked ang final interview ko sa kanila dahil nga hinihintay ko RMH. tingin ko papasa ako sa TP, pero ayaw ko naman sila iwanan bigla kung tumawag na sa akin finally ang RMH. medyo masama na ang record ko sa mga call center, nakakalima na akong call center eh, pagod na ako magpalipat-lipat, at mahirap din magpaliwanag kung bakit ganun ang nangyayari...sorry sa mga, nakukulitan sa akin. pagpasensyahan na ninyo ang inyong lolo. baka meron diyang mga naka-experience na pareho ng TP at RMH, share naman...hehehe

[sharingan]

oo nga. the ramp up is over na ata. since d na ganun ka toxic ang HR in holding their almost weekly job fair. hehe.

BPO: about the food... emm... i think we have to change the caterer. hehe. thats actually one of my gripes. ang konti nila magbigay, and nakakasawa pa. im into my 2nd month and parang ayoko na nung pagkain nila. :D

sharingan: rta ka pala... neo ako. were just done with 1st week abay. under ops na kami bukas. :D

*okay* hindi ako rta

[sharingan]

hello sharingan! medyo nakakatamad na panoorin ang naruto ngayon. teka muna, kung ikaw ang ika-anim na hokage, sino *** pang-lima? diba di pa tapos *** series sa japan?

may 5th hokage na...hinihintay mo kasi yung sa channel 2 eh. episode 143 na ako :)

balik sa rmh...

1. kasing competitive kaya ang compensation package ng mga bagong accounts compared to msn?

2. kailan kaya start ng bagong accounts? (sabi kasi sa akin chris baka daw 2 weeks bago nila ako tawagan, so...)

walang idea si cris regarding sa mga bagong accounts :D sa amin muna dadaan yun before sa kanila *okay*

[lolo inosentes]

may 5th hokage na...hinihintay mo kasi yung sa channel 2 eh. episode 143 na ako :)

TALAGA?!? Kwento naman diyan! nyehehehehe sino ba *** pang limang hokage? si naruto ba? si sasuke ba? si tsunade? haaayyyyy... di ko kasi alam kung saan kukuha ng episodes ng naruto, sumusubok lang ako sa limewire pero dial up lang ang connection ko kaya di din ako maka-download (or kung makahanap man ako, soooobbraaaaaannnnggggg tagal ng download). mamaya punta ako ng recto hahanap ako ng mga piratang naruto, baka may mahanap ako. hehe
may 5th hokage na? :confused: pero tuloy tuloy pa din ang series? wow! ang saya nun! :bop:

BACK TO REGULAR PROGRAMMING...

walang idea si cris regarding sa mga bagong accounts :D sa amin muna dadaan yun before sa kanila *okay*

pwede kaunting info dito? kunti la-ang.... gaya ng kailan kaya sila papasok sa RMH? (para may idea ako kung hanggang kailan pa ako hantay ng J.O. : ) )

[BeePeeOOO]

Nakakalimang call center - normal lang iyan -maraming mabuting dahilan kung bakit nagkakaganyan ang isang empleyado. Importante hindi ka gumawa ng fraud nung handoon ka sa kanila. Meron ngang call center gusto nila wag tumagal mga empleyado nila - paano - tinantaasan ang metrics para may excuse sa termination ng empleyado. Meron rein akong alam na pinaiikli ang product training para makatipid, kaya ayun resign ang empleyado in frustration dahil kulang training.

Kung sa TP ka nag-apply - remember MAIN contractor ang Daksh sa Sprint account. Kausapin mo si Dakshman kung gusto mo sa Sprint. Basta hindi ka grammatically-challenged sa "read and write" palagay ko lusot ka sa Daksh.

Tip ko sa iyo: UMIWAS KA SA MGA CALL CENTER NA MAY NON-COMPETE CLAUSE THAT HAS BROAD COVERAGE! Sa RMH walang KAGAGUHAN NA non-compete clause. Hindi niyo ba alam na non-disclosure clause ang practice sa US call centers[ako alam ko] at hindi ang broad-coverage non-compete clause [which is ILLEGAL].

BeePeeOOO - farmer only

[sixmiles]

[QUOTE=lolo inosentes]TALAGA?!? Kwento naman diyan! nyehehehehe sino ba *** pang limang hokage? si naruto ba? si sasuke ba? si tsunade? haaayyyyy... di ko kasi alam kung saan kukuha ng episodes ng naruto, sumusubok lang ako sa limewire pero dial up lang ang connection ko kaya di din ako maka-download (or kung makahanap man ako, soooobbraaaaaannnnggggg tagal ng download). mamaya punta ako ng recto hahanap ako ng mga piratang naruto, baka may mahanap ako. hehe
may 5th hokage na? :confused: pero tuloy tuloy pa din ang series? wow! ang saya nun! :bop:

si tsunade po :D

ano ba *** bagong account? tsika naman jan

[lolo inosentes]

si tsunade po :D

tsunade ka diyan sixmiles! hmmp! *peace* :rotflmao:

[The_simpsons]

Tlaga may mga bagon accounts? may lead po ba kayo kun ano yun mga bagong yan? sana namna magkatrabaho na me, ayoko na forever petiks, huhuhu

[sharingan]

tsunade ka diyan sixmiles! hmmp! *peace* :rotflmao:

tsunade nga :)

[Brother Beer]

TALAGA?!? Kwento naman diyan! nyehehehehe sino ba *** pang limang hokage? si naruto ba? si sasuke ba? si tsunade? haaayyyyy... di ko kasi alam kung saan kukuha ng episodes ng naruto, sumusubok lang ako sa limewire pero dial up lang ang connection ko kaya di din ako maka-download (or kung makahanap man ako, soooobbraaaaaannnnggggg tagal ng download). mamaya punta ako ng recto hahanap ako ng mga piratang naruto, baka may mahanap ako. hehe
may 5th hokage na? :confused: pero tuloy tuloy pa din ang series? wow! ang saya nun! :bop:

sa galeria meron. sa top level, *** shop sa gitna nung pet store dun chaka nung kids barbershop. ang linaw pa nung dvd copies nila. :D

[r_69_e]

pareng sharingan. magkakaroon daw RMH ng gaming account? :D

[IceKnight]

pareng sharingan. magkakaroon daw RMH ng gaming account? :D

hehe. no comment. :D

[sharingan]

pareng sharingan. magkakaroon daw RMH ng gaming account? :D


balita ko nga rin eh :D nag pull-out daw sa ambergris :rotflmao:

[r_69_e]

ewan ko dun... bomalabs sila.. ganda naman ng performance ng mga tao dito. mahina middle man namen saka mas magiging comportable daw sila dyan in terms of transaction whatsoever :glee:

[sharingan]

ewan ko dun... bomalabs sila.. ganda naman ng performance ng mga tao dito. mahina middle man namen saka mas magiging comportable daw sila dyan in terms of transaction whatsoever :glee:


ahem.,.ahem.,.

what about the OS support? *okay*

[r_69_e]

I am talkin about the OS support. :D

[lolo inosentes]

anong account ang nag pull out?

hmmm.... mukhang sa account na nagpull out na lilipat sa RMH ako ma-aassign eh, sa 1st week of august daw yata ang start ng training namin.

[sharingan]

I am talkin about the OS support. :D

they're planning to put all microsoft's account in RMH. msn ia sa sykes,hanggang december na lang. baka ikaw gusto mo na rin lumipat sa amin? medyo kailangan namin ng recruiter eh ;)

[sixmiles]

balita ko nga rin eh :D nag pull-out daw sa ambergris :rotflmao:


wow. swabe to, nakakatempt lumipat. mwahahaha :D :D :D

balibalita naman jan. hanggang december na lang daw iyon.

[IceKnight]

anong account ang nag pull out?

hmmm.... mukhang sa account na nagpull out na lilipat sa RMH ako ma-aassign eh, sa 1st week of august daw yata ang start ng training namin.

if you get to join training for "that gaming account", trust me, its one of the best accoutns there is. :D

[lolo inosentes]

if you get to join training for "that gaming account", trust me, its one of the best accoutns there is. :D

sana nga makasama ako duon :lol:

at pag napabuti na ang kalagayan ng bulsa ko sa RMH... bibilhin ko LAAHHHHAAAAAAAAAATTTTTTTTTT ng NARUTO dvd! Ayus! :rotflmao:

[n3k0]

pareng sharingan. magkakaroon daw RMH ng gaming account? :D

Xbox Live po .. :)

[n3k0]

Totoo ba na may disenteng perfect attendance bonus ang RMH?

Sabi ng bubwits ko WALANG ONEROUS NON-COMPETE CLAUSE ANG RMH DI TULAD SA IBANG CALL CENTERS. Sa madaling salita-Hindi kayo gagaguhin sa employment contract. SA TOTOO LANG PO ILLEGAL ANG BROAD-COVERAGE NON-COMPETE CLAUSES - na GINAGAWA NG IBANG CALL CENTERS.

Kung kayo ay non-tech person pero bihasa sa paggamit ng "search" function ng Windows OS at paggamit ng iba't ibang combination ng internet search engines may chance na maging Level 1 tech kayo sa RMH. Yan ang masayang balita ng aking special bubwit units.

Ingat lang daw - merong mga beteranong agents WHO FAILED the exams! Sasalain kayo to the max! Para kayong dumaan sa butas ng karayom -maraming grammatically-challenged veteran call center agents ang lumagpak.

Ang gaganda ng mga kinikita ng mga TSR -parang payslip ng mga telco inbound sales agents ayon sa aking bubwits.

Lolo inosentes - he po ako - barakong ... "magsasaka".

Masarap ba libreng pagkain sa RMH. Dapat na bang palitan ang inyong caterer? Nagtatanong lang po.

Mapagpalayang araw sa inyong lahat!


-BeePeeOOO - farmer only ...I plant....


maraming incentives but you have to meet the requirements at halos lahat ng incentives mo eh mapupunta lang sa tax ..

about sa free food, minsan ok, minsan nde ..

lilipat na sa 7th floor ang MSN .. everything's new .. buong MSN ang nasa 7th floor ..

[IceKnight]

Xbox Live po .. :)

AND hardware actually. sorta like 2 accounts in one.

[r_69_e]

Xbox Live po .. :)

I know... :D ;)

[lolo inosentes]

halos lahat ng incentives mo eh mapupunta lang sa tax ...

hehe... may nagtanong na nito before eh, pero tanong ko pa din:

about how much is the tax per pay out? :bashful:

[BeePeeOOO]

Ayon sa aking bubwit, "annualized" daw ang withholding tax table sa RMH habang sa ibang call centers ay quarterly like what I have. Resulta - mas malaki ang deductions sa RMH as compared to Convergys which uses a quartely withholding tax table. Totooo ba ang annualized system sa RMH? Anong buwan ba nakukuha ang tax refund niyo for excess deductions?

[otakusenshi]

anu qualifications ng team manager? are they strict when it comes to hiring supervisory positions? like IF for EX. i have been an Asst. TL for let's say... less than a year, maybe 8 mos... what are the chances of getting the position?

[sharingan]

anu qualifications ng team manager? are they strict when it comes to hiring supervisory positions? like IF for EX. i have been an Asst. TL for let's say... less than a year, maybe 8 mos... what are the chances of getting the position?

more than 1 yr solid experience ang minimum qualification ng TM :) .they are very strict sa mga supervisory level post.

[otakusenshi]

i see.. thank you po :d anyway, talk about Naruto - Anime, bitin *** 136 episode :((

[lolo inosentes]

talk about Naruto - Anime, bitin *** 136 episode :((

ha!? :confused: bitin pa din *** ganun kadaming episodes?! bakit bitin? hehehe
may nakita na akong bilihan, sa bidshot.com nga lang, 16 Pesos daw per disc, tatlong episodes kada disc. baka bumili na ako next month...hehehe :bop:

[ryam]

Ayon sa aking bubwit, "annualized" daw ang withholding tax table sa RMH habang sa ibang call centers ay quarterly like what I have. Resulta - mas malaki ang deductions sa RMH as compared to Convergys which uses a quartely withholding tax table. Totooo ba ang annualized system sa RMH? Anong buwan ba nakukuha ang tax refund niyo for excess deductions?

We are paid every two weeks. Tuwing friday. Thus our taxes are deducted biweekly. This also means na minsan tatlong beses ang sweldo sa isang buwan (kasi nga every other FRI ang sweldo). Lagi kang may pera sa weekend. Wahihihihi!

Kaya mas malaki ang nababawas na tax sa amin kasi mas malaki ang basic dito. The higher the income, mas mataas ang bracket.

There will be a detailed orientation regarding compensation and benefits upon hiring. You will be provided with a tax table and sample computation of your salary and deductions. Kaya kaya mo rin compute ang lalabas na net salary mo.

Sali ko na rin...

We are hiring for a new account coming in by AUG. It's for a gaming console (sabi nga nila).

Again...

We are at the 5th floor of ELJ Center (ABS CBN Compd), Mo. Ignacia St. QC

:)

[lolo inosentes]

if you get to join training for "that gaming account", trust me, its one of the best accoutns there is. :D

iceknight, why do u think it's "one of the best accounts there is"?

peepz, do u have any idea about the technical support account of Vision X? They're just about to start with this account (i might get in din kc). Share naman :D

[IceKnight]

iceknight, why do u think it's "one of the best accounts there is"?

i dont think its one of the best accounts... i KNOW. :D

...i came from that account. hehe

[-zAr-]

oi!

sino mga taga RMH dito? meron ba dito MSN TS Level 1? *okay*

[lolo inosentes]

if you get to join training for "that gaming account", trust me, its one of the best accoutns there is. :D
i dont think its one of the best accounts... i KNOW.
...i came from that account. hehe

teka muna, nakakalito yata yun ah. parang conflicting *** dalawang posts mo. :confused:
pwede explain? :D

[IceKnight]

i said, i dont "THINK" na its one of the best. ALAM ko na its one of the best. kasi galing ako dun. so im speaking from experience, and hindi nanghuhula or nagoobserve ***.

[lolo inosentes]

i said, i dont "THINK" na its one of the best. ALAM ko na its one of the best. kasi galing ako dun. so im speaking from experience, and hindi nanghuhula or nagoobserve ***.

lolo, ito ang bagay sa iyo :spank: :lol:

sorry...hindi ko agad na-gets eh :lol:

[IceKnight]

hehehe. good luck on training. i heard its 1st week of aug. :D

[Brother Beer]

oi!

sino mga taga RMH dito? meron ba dito MSN TS Level 1? *okay*

*** ba si zhar from L1? hehe... :D

[tazelle888]

oi!

sino mga taga RMH dito? meron ba dito MSN TS Level 1? *okay*


used to be... but now chat support na...

[mastahswabe]

wow aliw ang chat support, prehas lang ba sweldo dun sa tsr level 1?

[princesssa]

kanina lang yung final interview ko. sabi i'll just wait for a call for the next process daw..but that i'm in.. i wonder what it means.. really confusing. hehe..

[lolo inosentes]

princessa, welcome to the club apo! hehehe pareho tayo ng situation, ako mga july 08 pa pumasa, pero wala pa din JO. pero don't worry, sabi nila training daw starts first week of august so most probably next week na ang JO. wait na lang tayo. :D

i just turned down a JO earlier for tech support from another call center, gusto ko kc RMH. i really hope it's worth it.

RMH peepz, gaano katagal ang breaks dito sa RMH? sa previous work ko kc, tatlong breaks pero 15 min, 30 min, and 15 min. so total one hour. *** ibang call centers na napasukan ko, 15 min, 60 min, 15 min. total of 1.5 hours ang break. 47 hours per week pa iyon, pero wala namang overtime duon. unlike sa ibang call center.

may nakaka-alam ba ng "data migration" technical support? ganun kc yung JO ko kanina, i wanted to keep them as a back up so i told them i'll call them before end of July if i change my mind.

[lolo inosentes]

rumors rumors rumors

is it true that the salary for the new account would just be the same as Level 1 Techs' of MSN even if your qualified for Level 2 TS?

hmmm...show stopper

[otakusenshi]

yup.. ang nkuha ko lang eh 136 episodes ng naruto kulang kulang... pero hanggang 136 pa lang daw... Kulang talaga...

ang alam ko, *** sa VXi eh AOL account, bago acct ng VXi... wala ako idea re compensation or package...

yang gaming account po ba eh... kelangan mahilig k sa games? wahehehe.. hindi kasi ako mahilig maglaro eh...

[lolo inosentes]

nyehehehe...hindi din ako mahilig sa games eh...pero mahilig ako mag troubleshoot ng PC. kahit wala na ako sa tech support, ginagawa kong sideline *** natutunan ko sa dell tech support.

sana may JO na next week para alam ko kung tanggapin ko RMH or hindi...hirap kc ng bum :lol:

[princesssa]

hmmm...di pa rin nga tumatawag. mga 10 kame nag final interview kahapon. none of us were called pa regarding the JO or about the "requirements" as the team manager told us. they told us kahapon daw tatawag. "within the day", pero after the day na wala pa rin.. iniisip tuloy namin kung tanggap ba talaga kame or what..

[princesssa]

halos lahat ng kasabayan ko yesterday for the final interview were called na. ako na lang ata hindi.. tsk. i tried calling up their landline pero no one is answering. confused tuloy ako. sabi nila kahapon i'm good to go. tapos bakit di pa sila tumatawag? hay.. :(

[lolo inosentes]

tawag ka ulit, between 5pm to 7pm. after office hours, may tao pa din sa HR nila. usually pag tumatawag ako, nakakausap ko si chris, siya handle ng mga tech support accounts. confirm mo sa kanya kung talagang in ka, ako kasi ganun ang ginawa ko - in naman daw tlaga ako. the way i understood him is that the only reason they're taking a while to come up with a job offer for me is they're (somewhat) seriously considering me for L2 tech support.

are u for level 2 tech support also?

i usually get to talk with them at 9817549. tawagan mo.

[lolo inosentes]

i just talked to chris, tinanong ko sa kanya kung bakit yung ibang nag-apply ngayong week na ito ay tinawagan agad nila pero yung mga pumasa the previous week ay di tinawagan...sabi niya *** mga tinawagan this week ay for L1 position. *** mga waiting, for L2 naman, sa bagong account. hehehe... medyo guminhawa ang paghinga ko sa narinig ko sa kanya. (whew!)

for L2 daw talaga *** mga waiting...

sana makatulong sa mga waiting itong info na ito...

mga apo, antay lang tayo, mukhang maganda naman ang kalalabasan nitong application natin...

(hoy! matandang hukluban! sinong kinakausap mo diyan ha? hehehe :rotflmao: )

maraming salamat chris! (ano ba ang hitsura ni chris? nyehehe. pa-pm na lang po mga apo)

[sharingan]

wow...kakagulat nangyari dun sa isang account natin...

[crazykalbo]

geee... i found some very ugly facts about RMH.. hope this changes or ill end up looking for another job sometime in the future...

in my previous work with etelecare, all you have to worry about is your DAILY CALLS. sa RMH aba wala ka pa sa office, di ka pa nagcacalls, may inaalala ka na, stress na agad! at ano namang stress un? eh di yung sa workstation plotting. bakit? yung agent pa ang responsible sa paghanap ng sariling workstation. parang makikipag-unahan ka, agawan, tipong trip to jerusalem na laro. absurd naman nyan. are they for real?! hehe! ramp up sa agents pero ang panget ng planning or management nila to accomodate the new agents. sa last call center ko which im proud to say is ETELECARE, eh may specific plotting of workstations reserved for each team, tapos tabi tabi kayo ng teammates - team leader - and team L2/floorwalker sa RMH, tapos walang ibang tao or team na pde umupo sa stations nyo if its your shift. sa RMH naman, good luck, go find your own seat, do or die. ganun?! then add to that is the fact that your headset's amplifier is not readily available on the workstation. you have to get it from RTA. nyak! sa tingin ko, papayat ang mga agents dito eh.. takbo dito takbo dun... hanap station kuha amplifier. corny, absurd, funny, ridiculous, nakakainis, dagdag stress, and so on... kalokohan naman to...

and then we have teams. we are assigned to different teams. whats the purpose of that if you and your teammates, your team manager arent together on one specific area of workstations (this is related to first issue, workstation plotting). some arent even aware of how their teammates look like. wow thats crazy! haha! sa etelecare, katabi mo teammates, tl and team l2 nyo. and ang effect is real time support from the supervisor (corporate and client policies which is handled by the tl and technical/troubleshooting/product support from team l2). this results to good customer service. sa RMH, may support nga pero ang ratio ata is 1:20 or more agents. haha, what a nightmare! and then we have the work schedule. magkakaiba kayo ng teammates and team manager mo. nilagay ka pa sa team. duh. ano to, para masabi na may teams din sa rmh tulad sa ibang call center? a team which dont really work together? a team in terms of an email distribution list? geeeeeee.....

kala ko pa naman all praises ako dito sa RMH. di pala. huhuhu! it makes me wanna go back to etelecare... kahit sobrang hirap ng DELL. *sigh* :(

[sharingan]

geee... i found some very ugly facts about RMH.. hope this changes or ill end up looking for another job sometime in the future...

in my previous work with etelecare, all you have to worry about is your DAILY CALLS. sa RMH aba wala ka pa sa office, di ka pa nagcacalls, may inaalala ka na, stress na agad! at ano namang stress un? eh di yung sa workstation plotting. bakit? yung agent pa ang responsible sa paghanap ng sariling workstation. parang makikipag-unahan ka, agawan, tipong trip to jerusalem na laro. absurd naman nyan. are they for real?! hehe! ramp up sa agents pero ang panget ng planning or management nila to accomodate the new agents. sa last call center ko which im proud to say is ETELECARE, eh may specific plotting of workstations reserved for each team, tapos tabi tabi kayo ng teammates - team leader - and team L2/floorwalker sa RMH, tapos walang ibang tao or team na pde umupo sa stations nyo if its your shift. sa RMH naman, good luck, go find your own seat, do or die. ganun?! then add to that is the fact that your headset's amplifier is not readily available on the workstation. you have to get it from RTA. nyak! sa tingin ko, papayat ang mga agents dito eh.. takbo dito takbo dun... hanap station kuha amplifier. corny, absurd, funny, ridiculous, nakakainis, dagdag stress, and so on... kalokohan naman to...

and then we have teams. we are assigned to different teams. whats the purpose of that if you and your teammates, your team manager arent together on one specific area of workstations (this is related to first issue, workstation plotting). some arent even aware of how their teammates look like. wow thats crazy! haha! sa etelecare, katabi mo teammates, tl and team l2 nyo. and ang effect is real time support from the supervisor (corporate and client policies which is handled by the tl and technical/troubleshooting/product support from team l2). this results to good customer service. sa RMH, may support nga pero ang ratio ata is 1:20 or more agents. haha, what a nightmare! and then we have the work schedule. magkakaiba kayo ng teammates and team manager mo. nilagay ka pa sa team. duh. ano to, para masabi na may teams din sa rmh tulad sa ibang call center? a team which dont really work together? a team in terms of an email distribution list? geeeeeee.....

kala ko pa naman all praises ako dito sa RMH. di pala. huhuhu! it makes me wanna go back to etelecare... kahit sobrang hirap ng DELL. *sigh* :(

you're a goner ;)

[IceKnight]

geee... i found some very ugly facts about RMH.. hope this changes or ill end up looking for another job sometime in the future...

in my previous work with etelecare, all you have to worry about is your DAILY CALLS. sa RMH aba wala ka pa sa office, di ka pa nagcacalls, may inaalala ka na, stress na agad! at ano namang stress un? eh di yung sa workstation plotting. bakit? yung agent pa ang responsible sa paghanap ng sariling workstation. parang makikipag-unahan ka, agawan, tipong trip to jerusalem na laro. absurd naman nyan. are they for real?! hehe! ramp up sa agents pero ang panget ng planning or management nila to accomodate the new agents. sa last call center ko which im proud to say is ETELECARE, eh may specific plotting of workstations reserved for each team, tapos tabi tabi kayo ng teammates - team leader - and team L2/floorwalker sa RMH, tapos walang ibang tao or team na pde umupo sa stations nyo if its your shift. sa RMH naman, good luck, go find your own seat, do or die. ganun?! then add to that is the fact that your headset's amplifier is not readily available on the workstation. you have to get it from RTA. nyak! sa tingin ko, papayat ang mga agents dito eh.. takbo dito takbo dun... hanap station kuha amplifier. corny, absurd, funny, ridiculous, nakakainis, dagdag stress, and so on... kalokohan naman to...

and then we have teams. we are assigned to different teams. whats the purpose of that if you and your teammates, your team manager arent together on one specific area of workstations (this is related to first issue, workstation plotting). some arent even aware of how their teammates look like. wow thats crazy! haha! sa etelecare, katabi mo teammates, tl and team l2 nyo. and ang effect is real time support from the supervisor (corporate and client policies which is handled by the tl and technical/troubleshooting/product support from team l2). this results to good customer service. sa RMH, may support nga pero ang ratio ata is 1:20 or more agents. haha, what a nightmare! and then we have the work schedule. magkakaiba kayo ng teammates and team manager mo. nilagay ka pa sa team. duh. ano to, para masabi na may teams din sa rmh tulad sa ibang call center? a team which dont really work together? a team in terms of an email distribution list? geeeeeee.....

kala ko pa naman all praises ako dito sa RMH. di pala. huhuhu! it makes me wanna go back to etelecare... kahit sobrang hirap ng DELL. *sigh* :(

very ugly facts??? lol. honestly, you can never satisfy everyone. *sigh* have you heard of the 7th floor? have you seen it during training? do you even know were about to go up there and occupy the WHOLE floor just for the microsoft account? geez.

ive been with convergys and amber... both tech accounts... they have the same setup as RMH. team managers (and team mates) with different scheds that you rarely see them anymore. do you have any idea how our scheds work?? alam mo naman siguro na wala tayong workforce na gumagawa ng sched for us. microsoft itself makes the scheds. so kahit gustuhin man ng RTA na pagsabay sabayin ang sched ng bawat team, MASHADONG KONTI ang mga agents to do that. dont worry, as soon as nagkaroon ng enough agents sa floor, im sure yan ang aayusin nila.

is that so much an issue? a couple of batchmates actually like the shortage of amplifiers since they get to go on AUX 4 pag naubusan. :D

if you b*tch about things as simple as that, like what sharingan has said... youre a goner.

[IceKnight]

wow...kakagulat nangyari dun sa isang account natin...

share naman!! off ko e. what happened? :D

[purple_witch]

you do know what you're getting into crazykalbo, ayt?

goodluck with you dude. my only advice is leave if ur not happy. if you have better chances of being "ok" with another company then do so, but don't go on blabbing about things you just don't understand.

[sharingan]

very ugly facts??? lol. honestly, you can never satisfy everyone. *sigh* have you heard of the 7th floor? have you seen it during training? do you even know were about to go up there and occupy the WHOLE floor just for the microsoft account? geez.

ive been with convergys and amber... both tech accounts... they have the same setup as RMH. team managers (and team mates) with different scheds that you rarely see them anymore. do you have any idea how our scheds work?? alam mo naman siguro na wala tayong workforce na gumagawa ng sched for us. microsoft itself makes the scheds. so kahit gustuhin man ng RTA na pagsabay sabayin ang sched ng bawat team, MASHADONG KONTI ang mga agents to do that. dont worry, as soon as nagkaroon ng enough agents sa floor, im sure yan ang aayusin nila.

is that so much an issue? a couple of batchmates actually like the shortage of amplifiers since they get to go on AUX 4 pag naubusan. :D

if you b*tch about things as simple as that, like what sharingan has said... youre a goner.

AMEN *okay*

[otakusenshi]

geee... i found some very ugly facts about RMH.. hope this changes or ill end up looking for another job sometime in the future...

in my previous work with etelecare, all you have to worry about is your DAILY CALLS. sa RMH aba wala ka pa sa office, di ka pa nagcacalls, may inaalala ka na, stress na agad! at ano namang stress un? eh di yung sa workstation plotting. bakit? yung agent pa ang responsible sa paghanap ng sariling workstation. parang makikipag-unahan ka, agawan, tipong trip to jerusalem na laro. absurd naman nyan. are they for real?! hehe! ramp up sa agents pero ang panget ng planning or management nila to accomodate the new agents. sa last call center ko which im proud to say is ETELECARE, eh may specific plotting of workstations reserved for each team, tapos tabi tabi kayo ng teammates - team leader - and team L2/floorwalker sa RMH, tapos walang ibang tao or team na pde umupo sa stations nyo if its your shift. sa RMH naman, good luck, go find your own seat, do or die. ganun?! then add to that is the fact that your headset's amplifier is not readily available on the workstation. you have to get it from RTA. nyak! sa tingin ko, papayat ang mga agents dito eh.. takbo dito takbo dun... hanap station kuha amplifier. corny, absurd, funny, ridiculous, nakakainis, dagdag stress, and so on... kalokohan naman to...

and then we have teams. we are assigned to different teams. whats the purpose of that if you and your teammates, your team manager arent together on one specific area of workstations (this is related to first issue, workstation plotting). some arent even aware of how their teammates look like. wow thats crazy! haha! sa etelecare, katabi mo teammates, tl and team l2 nyo. and ang effect is real time support from the supervisor (corporate and client policies which is handled by the tl and technical/troubleshooting/product support from team l2). this results to good customer service. sa RMH, may support nga pero ang ratio ata is 1:20 or more agents. haha, what a nightmare! and then we have the work schedule. magkakaiba kayo ng teammates and team manager mo. nilagay ka pa sa team. duh. ano to, para masabi na may teams din sa rmh tulad sa ibang call center? a team which dont really work together? a team in terms of an email distribution list? geeeeeee.....

kala ko pa naman all praises ako dito sa RMH. di pala. huhuhu! it makes me wanna go back to etelecare... kahit sobrang hirap ng DELL. *sigh* :(


I am sorry if you feel this way and now you are having regrets leaving eTel.

I am unemployed and I am not a pro-rmh, but in Convergys, the Company have these so-called issues you are having. They keep on hiring agents na kelangan na ata ng 2 agents per 1 computer (2 is to 1?!), agents have to share the headsets - share pgkatpos ng shift mu, ako naman... weekly ang scheduling kaya there will come to a point that you will have 10 days straight or work dahil magkabilang dulo ang off mu - although "IDEALLY" puede ka mag request sa tL mu mag pag shift variation change/swap, nasa-OM ang decision, malas nga lang ng team lalu na kapag dahil plastic OM namin at inggiterro kaya hindi ma-approve approve ang swapping of off/s sa CVG. There was a even a time na sa isang team, like 4 ex., your team is on the night shift, and isa sa mga kateam mu eh nasa morning shift... d ba? napakakawawa mu naman kung ikaw lang magisa sa umaga... pero mas ok nga problema mu kasi unti lang... hindi katulad sa mga sinabi ko...

Anyway, hindi na naman daw problem ***** sa CVG ang station dahil kahit i-lock mu pa *** computer after your shift, once you get back the next day, its still locked - y? - wahehehe sa unti nlang ng agents nila...

anyway, my point is that you can never please everybody...
its not having about having ALL you want but rather its wanting what you have... (sh*t, parang may mali ata sa sinabi ko... wahehehe)

stress is not a just matter of thinking negative waves of thought, but how well you can handle it... nobody is immune to stress - remember that pexers...
strees is not the danger itself, but rather is how you think about it - positive or negative?

world peace sa lahat

[sixmiles]

stop whining like a girl. bumalik ka na dun sa etel mo para dagain ka na :D daming reklamo nakakainis (kahit di naman ako kasali) :lol:

may mga problema talaga ang bawat kumpanya, aayusin naman siguro yan nila sharingan :D

[purple_witch]

yup, i agree sixmiles, lahat ng kumpanya may problema. let's just say that we know the problems you guys are encountering and we're trying our best to meet up. it's not an easy task to attend to every person's whim sa floor. let's be a bit patient, i've worked sa ibang centers ganun din, unahan sa station, walang sariling headset, walang silya (nagcacalls ako with headsets na walang foam at nakatayo! and that's one of the biggest and well known cc ha!) so i think you just have to consider what you have instead of what you don't have for the meantime.

[areUin]

will there be new accounts on RMH?

[IceKnight]

ooooh. new accounts daw. meron actually. 2 from what i know. :D the gaming account starts on 1st week of august. :D