RMH Teleservices Inc.

[Brother Beer]

tax refunds? e diba after one year sa company ka lang makakakuha ng tax refunds? sorry ha... mejo alien ako sa mga usaping ganyan e.

[cnong_tatay_mo]

when are we gonna get it??? hmm, any HR peepz there??? i know it's supposed to be given at the end of the year

[n3k0]

dba the tax refunds were given on last 2 previous salary?? tapos meron pa daw ulit on the next payday ..

i dunno kung san pumasok yung "bonus" and the "13th month pay" (if ever na meron nga nun)

[gothiCAT]

nov 18= 1st 1/2 of 13 month
dec 02= 2nd 1/2 of 13 month
dec 16= tax refund (in- offset with the taxes for this pay)

hope that's clear

[gothiCAT]

nov 18= 1st 1/2 of 13 month
dec 02= 2nd 1/2 of 13 month
dec 16= tax refund (in- offset with the taxes for this pay)

hope that's clear


correction lang po. as per payroll, hindi pa daw po tax refund yung dec 16. sa jan. pa raw po lalabas ang refund natin :D

[sharingan]

correction lang po. as per payroll, hindi pa daw po tax refund yung dec 16. sa jan. pa raw po lalabas ang refund natin :D

every first payday of january ang tax refund sa rmh :)

[2lits]

is rmh sucks really big time too?im planning pa nmn to apply jan.
ok ba sa msn na account jan?i mean petix ba?

[sharingan]

is rmh sucks really big time too?im planning pa nmn to apply jan.
ok ba sa msn na account jan?i mean petix ba?

i doubt if you'll pass even the first exam :rotflmao: hindi ka nga maka-construct ng simple sentence eh :lol:

is rmh sucks really big time too? huwag ka na rin mag-apply dito if gusto mo ng trabaho na petix kasi manghahawa ka pa dito ng kabatugan mo *okay*

[Brother Beer]

ang taray ng lola mo! ehehe... :alcoholic:

[2lits]

i doubt if you'll pass even the first exam :rotflmao: hindi ka nga maka-construct ng simple sentence eh :lol:

huwag ka na rin mag-apply dito if gusto mo ng trabaho na petix kasi manghahawa ka pa dito ng kabatugan mo *okay*

ang yabang naman, is there a rule here in your thread that if you will be posting, your grammar should be correct and perfect. *peace*

maybe your one of those TL that they are talking about. no wonder many unhappy agent left your company and found better career somewhere.

petix?com 'on dont tel me your not doing it. every person need a litle rest after talking to irate customers and if its queeing. if your not on to it, why not create a monument on the floor. you're a hero. :drinker: *pharoah*

[cnong_tatay_mo]

hmm, smells like something is about to burn here...hehe, take it easy peepz

[gothiCAT]

taray ah! relax lang...

[Brother Beer]

walaaaaaaa... walaaaaaaaaa... sige laaaaaaaaaaang... nyahahaha! peace! oo nga... pasko pa lang, saka na yang putukan na yan pag bagong taon na! *okay*

ei guys... sino sa inyo ang papasok sa bisperas ng pasko? alam nyo ba kung merong handa sa office nun? HINDI KASAMA YUNG PANTRY FOOD HA... hehe... sana naman meron... kung merong nagbabasa jan na mejo maimpluwensya sa mga nakakataas... a e... :naughty:

[sharingan]

ang yabang naman, is there a rule here in your thread that if you will be posting, your grammar should be correct and perfect. *peace*

maybe your one of those TL that they are talking about. no wonder many unhappy agent left your company and found better career somewhere.

petix?com 'on dont tel me your not doing it. every person need a litle rest after talking to irate customers and if its queeing. if your not on to it, why not create a monument on the floor. you're a hero. :drinker: *pharoah*

TL? upper management ako. and itataga ko sa bato na hindi ka makakapasok dito :grrr:

[pretty_talaga!]

walaaaaaaa... walaaaaaaaaa... sige laaaaaaaaaaang... nyahahaha! peace! oo nga... pasko pa lang, saka na yang putukan na yan pag bagong taon na! *okay*

ei guys... sino sa inyo ang papasok sa bisperas ng pasko? alam nyo ba kung merong handa sa office nun? HINDI KASAMA YUNG PANTRY FOOD HA... hehe... sana naman meron... kung merong nagbabasa jan na mejo maimpluwensya sa mga nakakataas... a e... :naughty:

as far as i know, last christmas and new year meron naman handa, di lang ako sure kung this year din meron. sana...

nga pala, have you guys heard na unlimited na daw yung food sa pantry, i mean pede na kumain kahit ilang beses di katulad dati na kelangan mo pa mag-render ng OT para makakain... sana lang mag-improve na yung food sa pantry para makatipid.. :) :lol: :naughty:

[pretty_talaga!]

walaaaaaaa... walaaaaaaaaa... sige laaaaaaaaaaang... nyahahaha! peace! oo nga... pasko pa lang, saka na yang putukan na yan pag bagong taon na! *okay*

ei guys... sino sa inyo ang papasok sa bisperas ng pasko? alam nyo ba kung merong handa sa office nun? HINDI KASAMA YUNG PANTRY FOOD HA... hehe... sana naman meron... kung merong nagbabasa jan na mejo maimpluwensya sa mga nakakataas... a e... :naughty:

as far as i know, last christmas and new year meron naman handa, di lang ako sure kung this year din meron. sana...

nga pala, have you guys heard na unlimited na daw yung food sa pantry, i mean pede na kumain kahit ilang beses di katulad dati na kelangan mo pa mag-render ng OT para makakain ulit... sana lang mag-improve na yung food sa pantry para makatipid.. :) :lol: :naughty:

[pretty_talaga!]

how many months before pwede ulit mag apply dito sa RMH. i tried last June unfortunately i failed. pa-advise naman.

thanks!

technically pede ka na apply after 6 months. :) kaya kung june ka pa nag-apply safe na mag-apply ka ulit this month since patapos naman na yung taon.. :) good luck! sana this time, pumasa ka na..

[Choy_1979]

I thought its only 4 month? Kasi un ang sabi sa kasabayan ko dati, nalag-lag sa exam. Yuna ng sinabi sa kanya

[gothiCAT]

"officially" ang stand ng company ay six months before you can re-apply. pero minsan it depends on the needs of the company. kung pwede ka naman for another account, as early as 4 months, you can try again.

[n3k0]

@2lits
sharingan has a point .. with that kind of, well, "grammar", they would have a hard time understanding you .. and yes, they have the right to bash you, make fun of you or whatever it is that you have just said .. don't you think that i'd be much better (for reputation as well) that you practice correct english and grammar even though this is just a message board?

@sharingan
well, you were kinda rude to 2lits .. you should have atleast corrected him .. considering that you hold a "good" position in RMH .. is that the kind of attitude that you are showing to your agents?

i guess,no wonder 2lits said no wonder many unhappy agent left your company and found better career somewhere.

.. well, just my thoughts ..

[gothiCAT]

sharigan... sobrang upper management ka na ngayon ha? :)

[Brother Beer]

upper management pala ha... hehehe... :alcoholic:

@pretty_talaga!: dati pa naman unlimited yun food sa pantry ha? o ako lang yun? nyahahaha...

[gothiCAT]

merry christmas and a happy new year :kittycat:

[Brother Beer]

merry Christmas Y'all!!!

I Love You All!!!

Party Na Tooooooooooooo!!!!

Yahooooooooooooo!!!

[scaryfrog]

:) nice company

[purple_witch]

sharingan, easy lang.

to y'all, happy holidays!

whatever's bothering you, forget about it, smile and laugh and enjoy that bottle of beer on your hand. be merry and alive.

[2lits]

TL? upper management ako. and itataga ko sa bato na hindi ka makakapasok dito :grrr:

@sharingan: taga mo pa kahit sa butt mo.:eyecrazy: :bop: your company is not that good para magpumilit akong pumasok jan there are new and better callcenters out there that had lucrative offers and have a very accomodating and friendly admin. :deal:

@n3k0: thanks for the comment. sorry if you had a hard time understanding my grammar, i know that eveybody have the right to bash me. i know how it works. but hearing it from somebody that is working with that company, then upper management pa. omg.....your teaching your agent to be nice with your clients, katakot takot na training about customer service tapos malalaman niyo ugali ng boss niyo,ganun pala. kung ganyan un mga kabaro niya sa higher ups, no wonder sa kangkungan na sila pulutin someday.yan kasi hirap sa "ibang" pinoy, lumaki lang sweldo, umasenso at paenglish english lang trying hard naman, tingin nila sa ibang tao eh mababa. kaya hinde umaasenso.

Merry christmas nalang fellow pexers. :cheers: at k *pharoah* sharingan *peace*

[PolicyRaider]

:(
Sino ba si Sharingan? Upper Management? What kind of attitude meron ka? Alam ba ng boss mo na ganyan ang ugali mo! Hahaha! Hay.. Pinoy ka nga, makapagyabang lang kahit ala ka sa lugar... mayabang pa rin, siguro putot ka no?


@2lits
sharingan has a point .. with that kind of, well, "grammar", they would have a hard time understanding you .. and yes, they have the right to bash you, make fun of you or whatever it is that you have just said .. don't you think that i'd be much better (for reputation as well) that you practice correct english and grammar even though this is just a message board?

@sharingan
well, you were kinda rude to 2lits .. you should have atleast corrected him .. considering that you hold a "good" position in RMH .. is that the kind of attitude that you are showing to your agents?

i guess,no wonder 2lits said no wonder many unhappy agent left your company and found better career somewhere.

.. well, just my thoughts ..

[PolicyRaider]

I got this in my mailbox today. I don't know who wrote this letter but I was informed that this is indeed a real resignation letter submitted to the higher ops of RMH. As I mentioned before, I have false hopes and dreams sa RMH noon, good thing I left the company..

Again, remember these are people and not cattle!!!

===================================================

It is with the greatest satisfaction that I am informing you of my
resignation effective thirty (30) days from now on 14 January 2006.


Why am I resigning? I believe the more appropriate question is, "How could I not resign?" or, "Why didn't I resign sooner," or even, "Why did I ever take this job in the first place?" Since it would take more time and effort than I am willing to spend listing all the reasons for my resignation, I will be listing only my major grievances. They are the following:

(1) The company is incapable of meeting its basic responsibility of paying me right.

(2) The company treats its agents as machines instead of human beings.

(3) The company does not provide the proper tools, facilities, and
resources that we require as agents to fulfill our function as technical troubleshooters.

For the first point, I have never been paid right by this company. Despite the fact that I have filed repeated and numerous disputes, the company has seen fit to ignore the hours of work that I have rendered. I am not the only one experiencing this problem and I would like the company to consider what it does to the morale of its agents whenever this happens. When we are not paid right, we have to look for other ways to compensate for the company's incompetence so we can cope with daily expenses and pay our
bills. Add to this the fact that the company has the sheer and utter gall to demand that its agents render Mandatory Overtime (without sufficient notice) on a daily basis when it cannot even pay them right. Mandatory Overtime definitely does not equate to Mandatory Pay in this company. This, I suppose, is only reasonable since it cannot even correctly compute the Regular Workdays or pay the basic salary, much less any overtime rendered.

For the second point, I know of no other company that asks its agents to render Mandatory Overtime on a daily basis. Also, there are new policies and procedures implemented almost every week which leads me to wonder if the company even knows its own mind or is capable of making a decision and sticking to it. While I understand the need for a process update, one has to give a certain procedure a chance and enough testing time to see if it
proves effective before implementing a new system which, in turn, will be changed a bare few weeks later. Add to this the fact that the information dissemination process appears to consist entirely of floorwalkers shouting certain announcements for certain things such as emerging issues, mandatory overtime, and the like. This is by no means an efficient procedure since agents who are on call are distracted from their customers and thus cannot focus on what their customers and the floorwalker is saying. That is, of course, if the agents are even present at their stations and are not on
break or lunch. Thus, you cannot fault agents for their lack of awareness of certain updates when this is the favored method of communication. Also, many of my fellow agents have been accused by workforce that they are lying when they say they are not trained for a particular medium or that they are on Aux 6 because they are answering e-mail service requests. It is not simply enough that we are supporting mediums and issues that we were neither fully trained (or, in some cases, not even trained at all) nor
getting full support for, we are also being accused of being liars. We are already exhausted from the stress of troubleshooting difficult issues. Add to this the additional demands of rendering mandatory overtime everyday and the demoralizing attitude of workforce towards us and I believe this accounts for a large percentage of the unusually high attrition rate.

For the third point, I accepted this position because I was assured that I would be answering only ##### only to find myself ##### a month later. Suddenly, I find myself supporting mediums that I have not received sufficient training for, not to mention supporting new services such as MSN Web Messenger, Messenger for Mac, and the like. I also find it laughable hat we are supporting Messenger for Mac when there is only one Mac station on the floor and in a very remote area at that, not to mention that only Subject Matter Experts can log in to the Mac and that it doesn't even have
DSL connection. This is particularly trying for those on the mid-shift
since none of us have ever encountered a SME on our shift. This company has the worst facilities that I have ever seen from the air-conditioning system (or lack of it) to printing and photocopying equipment (or lack of it), not to mention the utter lack of certain basics common to other call centers such as free coffee. Of course, the basic things that we need to fulfill our function as technical troubleshooters are not even reliable. If the tools are not down, they are slow. If they are working, we are not allowed access to them. If the tools are upgraded, they work for the worse and
should actually be called downgrades. Needless to say, I believe we should start troubleshooting our own issues before we even have the nerve to start troubleshooting our customer's concerns.

I do not think that you even realize what you are losing in me as an agent the same way you did not realize what you were losing in other agents. The same way you do not realize what is driving your agents away. In my previous company, the Operations Managers and the American clients themselves held monthly formal meetings with agents to discuss issues on the floor for company-wide policies and account-specific standards respectively. This was aside from their informal one-on-one talks with us. They gave us better tools, higher pay, and higher tax-free allowance. Without our even asking for it, they also gave us higher incentives, better prizes and giveaways, special events, a shuttle service that would pick us
up during storms, and a host of other things. In this company, I do not see any effort from upper management to understand the issues and demands that they are placing on their agents who are the backbone of operations and who bear the brunt and the blame for everything.

For an organization that has customer satisfaction as its main target, I find myself wondering if the company has ever asked itself or really done something about agent satisfaction. If you ask the agents on the floor, a great majority are staying because they believe they have no other options or that this is the best they can make of a bad situation. At the risk of sounding arrogant, I am not your average agent. An average agent doesn't finish 20 to 26 service requests a day. An average agent doesn't work 72-hour work weeks. I have other options and, more importantly, I am not
afraid to take them. I have many skills and I am neither afraid of
utilizing them nor am I afraid of learning new skills. Unfortunately,
unlike the previous companies that I worked with, this company consistently fails to recognize the effort and dedication that I have put in my work. Hence, there can only be one solution as I no longer wish to be associated with a company that I neither trust nor respect since it has never given me cause to do so.

As I write this letter, I am getting a lot of feedback from my fellow
agents that I should not render 30 days notice and I must admit their arguments make a lot of sense. That a company that has never been able to pay me properly will be likewise incapable of paying me my separation pay or tax refund. That their previous teammates who resigned were not paid their separation pay. However, despite my problematic financial situation, I have never compromised my principles for money. I believe in due process
even if the company has never given me like treatment. I believe in it and I practice it and I am better than this company. Thus, I am giving sufficient notice so that this company can find another unfortunate agent to replace me.

I cannot even say that I enjoyed my time here or that I learned new skills that I can apply to another position because I have not. I cannot think or say anything good about this company and I am not the kind of person who can continue working for a company that I no longer respect. I cannot even expect the company to pay me the correct amount for my separation fee (if at all) seeing as how it cannot even properly pay my basic fee. Let's not
even go into all the overtime that I rendered.

I can no longer live on false hopes and promises. I cannot even work out an accurate budge due to the amount that is always missing from my pay-slip. I have myself to think of and a family to feed. I could go on and on with my list of grievances but I do not wish to waste any more of time on this the same way that I wasted a lot of time filing payroll disputes that were never paid. Since the company has failed time and again to recognize my rights as an employee and as a human being, there can be only one inevitable conclusion.

In summary, I look forward to my freedom with the utmost eagerness and satisfaction.

[Milliardo]

Merry Christmas! Pakisabi rin kay Reja Merry Christmas. :D

[gothiCAT]

@Milliardo
will do when I see her

@PolicyRaider
thank you for giving me something to wait for on Jan 14 :kitty:

[gothiCAT]

@2lits
i'm so sorry you feel that way. all call centers (or any company for that matter) have their ummm, shall we say, shortcomings.it's just a simple matter of choice. we are all given free will to choose. choose where we live, our friends, our line of work, where to go, what to do... there are tons of choices. and.. there are drawbacks to these choices as well. it's just up to you to decide if for example working in makati when you live in tandang sora is a smart choice given the same salary if you'd rather not work with people like sharigan, for example. it's all a matter of choice.

[tjac19]

guys,merry xmas and a happy new year!

may question pala me about the tax refund..almost 2 years na me ** sa RMH, am I still entitled sa tax refund by Jan? nakakuha me ng tax refund for 2005 pero mag wa one year palang me nun sa fe.16
may makukuha *** me for jan 2006?

[christina415]

I’m relatively new in RMH and it does take some getting used to compared to my previous employer that “babied” me. I left my old company because the pay was not good enough for me (although they made sure that the benefits will be more than enough to keep most people happy) and I’m deciding to stick with RMH because of the salary, the free food (hehehehe), and my TM.

RMH is not unlike other call centers in the country where you’ll meet excellent HR people along with people that just make you want to go ARRGGGHHHH. There are considerate RTA employees and at the same time those that have no compassion (bato, bato, sa langit…). But I like MOST everyone that I’ve met in this company especially the people that sit next to me (iba-iba ata araw-araw, so you make new pwends ebriday), my wave mates that I e-mail almost hourly, my teammates, the trainers, TMs, QCs, SMEs, and TLs that I get to interact with on a daily basis. The emphasis here is the word “MOST” kasi meron at meron ka rin namang nde makakasundo sa isang kumpanya, pero you need to try and get along with them para hindi masira groove mo (hahaha).

I’m with a TM that cares. Naks! If only he knows how big a difference he makes in our lives in RMH. He walks around 6 days a week (my ever dedicated boss usually just has a day off) to ask us how we’re doing, if we need anything, or if we basically just need to talk. If you can’t make it for work because you’re sick, you had to bring your mom to the hospital, your wife just had a baby, etc., all you need to do is tell him. Sure RTA may ask you to do a half-day shift but then again it all boils down to the fact that it’s your TM that gives you the permission to GO! I especially like the fact that he makes us FEEL IMPORTANT, that the company needs us, and that he makes it a point to emphasize where we are doing great and just nudges us a bit to improve the areas where we are lagging behind.

The administrators may suck and the company policy may not be as pro-employee as you want, but if your IMMEDIATE BOSS is the ONE… You STAY! *okay*

[hardworker7]

guys,merry xmas and a happy new year!

may question pala me about the tax refund..almost 2 years na me ** sa RMH, am I still entitled sa tax refund by Jan? nakakuha me ng tax refund for 2005 pero mag wa one year palang me nun sa fe.16
may makukuha *** me for jan 2006?

Sa pagkakaintindi ko, Tax Refund yearly eh. So Iba *** Tax Refund mo nung Feb 2005 at Ngayon Jan 2006. Kaya ang filing ng tax yearly so refund is also yearly.

Pero depende rin kasi mukhang *** Tax natin with RMH eh adjusted na. Para di na kalakihan ang refund. Hassle nga naman di ba kung rerefund pa ng malaki. so palagay ko, gawa nila... ini-exact or kung di man, at least CLOSE dun sa due tax mo.

Hope this helps...

[gothiCAT]

tax refund will be released on the 29th. :kittycat:

[hardworker7]

gothiCAT, Dec 29 or Jan 29? Sure thing na ba ito?

[Lord_Boom]

hi guys...i sent an email sa rmh..pero bakit laging bumabalik automatically yung email?

[yacarob]

i heard a lot of not-so-good things about this company!

[gothiCAT]

gothiCAT, Dec 29 or Jan 29? Sure thing na ba ito?

nung Dec 29 po ang release nya

[gothiCAT]

Happy New Year!!!! And More Blessings To Come!!!

[hime]

as far as i know this company sucks... :bop: leaves are supposed to approved that you have filed it on the approprate dates right?... oh well, stupid RTA will always hit you by surprise by your leaves denied and the reason? staffing??? to hell with it...

that is the reason why it is called advised absents??? so they can adjust the people working for the specific shifts...

oh well... some are just easily fooled by heresays... but this one - proven.

you even need to file it a thousand years before nila i-approve!!!! :grrr:

[yacarob]

ewww! that sucks big time

[kofi]

as far as i know this company sucks... :bop: leaves are supposed to approved that you have filed it on the approprate dates right?... oh well, stupid RTA will always hit you by surprise by your leaves denied and the reason? staffing??? to hell with it...

that is the reason why it is called advised absents??? so they can adjust the people working for the specific shifts...

oh well... some are just easily fooled by heresays... but this one - proven.

you even need to file it a thousand years before nila i-approve!!!! :grrr:


harhar! :rotflmao: sino ngayon ang apektado? yung management or ikaw? nakakatawa talaga minsan mga tao, kung san san nilalabas sama ng loob. leave the company if you so hate it. i did. *peace*

[hardworker7]

Yep yep, thats right. Leave the Company if you hate it... Hehehe!

[n3k0]

harhar! :rotflmao: sino ngayon ang apektado? yung management or ikaw? nakakatawa talaga minsan mga tao, kung san san nilalabas sama ng loob. leave the company if you so hate it. i did. *peace*

well, she's just furious, i guess .. :)
i really don't find it funny when you said "nakakatawa talaga minsan mga tao, kung san san nilalabas sama ng loob" .. trust me, lahat ng tao me sama ng loob .. you have your own way of letting off steam and she has her way also .. *peace* :bop:

atleast, me idea na yung mga gustong mag-apply how the HR/RTA (or even the company) treats their employees .. :naughty:

[gothiCAT]

as they said. leave the company if you hate it. there other companies.

[lh3n]

TL? upper management ako. and itataga ko sa bato na hindi ka makakapasok dito :grrr:

astig, upper management na pala IT support dyan. Dati kse part sya ng support group. Congrats dude!

:superevil:

Peace out!

[sharingan]

astig, upper management na pala IT support dyan. Dati kse part sya ng support group. Congrats dude!

:superevil:

Peace out!
:rotflmao:

[sharingan]

TL? upper management ako. and itataga ko sa bato na hindi ka makakapasok dito :grrr:

happy new year people!

sorry sa mga naka-away ko dito :bashful: hindi na po mauulit :)

to n3k0 ,2lits :love:

kidding aside 2lits, ang aming kumpanya ay hindi perpekto katulad ng iba ring call center.mga mga flaws pa rin dito kahit malapit na mag-3 yrs ang RMH. hindi mo maalis din na may mga ma-reklamong mga empleyado dito na walang ginagawa kundi mag bad mouth sa rmh. kahit ang mga well-established call centers,may mga nag-rereklamo pa rin.if gusto mo ng maayos na pamamalakad ayon sa gusto mo, wala kang makikitang ganon.

naway mahanap mo ang kumpanya na babagay sa iyo at ika-sisiya mo kapatid. happy new year! :)

[sharingan]

at sa iba pang reklamador dito sa rmh, HAPPY NEW YEAR! naway maging masaya na kayo sa ating kumpanya. ginagawa ng mga big boss dito ang lahat ng kanilang makakaya para maging masaya ang lahat. unlimited meal na nga diba? atleast kahit minsan sablay pa rin ang ulam, busog ka naman :)

[gothiCAT]

:rotflmao:

:lol: :lol: ! buking!!! :D

[hime]

@ kofi:
oh well... i am trying to look for a job. mind you, if i just don't need the money, i will not be staying here.

@ n3ko:
thank you. hopefully i'll be outta here before my anniversary date.. :)

[hime]

@ sharingan:

well, if you have a company that sucks this bad- don't tell me that you will not react one way or another.. and please don't brag about the stupid pantry food.. i know too well on how to be grateful for the blessings that I receive..

and after all, this is a forum? so you can speak out?? funny you tell that we are just plain reklamadors..

[pardina]

message me or please email your resume : kbautista@daksh.com.ph

please enter your subject as : SUPER APPLICANT. FULL TIME

profile: our company has three accounts. airlines, technical and telecommunications.

THE PAY : basic is P12,500 -- if you do not have experience (fresh grad / wala talagang katraba-trabaho). Salaries for people who have experience may range from 15,000 to18,000 WITHOUT the commission.

I am under the telecommunicatons account and we do upselling which is NOT that difficult to do because clients will call you in for the product itself. Commission basis 'to kaya kung malupit ka magbenta,yayaman ka talaga.

[pinoynetwit]

Mga taga-RMH, meron bang opening yung email support ng tech account niyo for this coming feb? ex-RMH voice tech support ako.

How about the telecom account that is customer service plus upselling may opening din ba? Nung pumunta ako dyan sa HRD last November in training na yung batch one. - I find that account better paying than Sprint -PCS.

ganda advertisement ng RMH last Sunday - relevant information that agents need instead of some companies that promotes their name pero barya lang ang pay. MAbuhay kayo mga RMH peeps!

[kofi]

^ows? anong ad? anong klaseng relevant info?

[Choy_1979]

Hello just want to verify if you're still open for application for CSR or Directory Assistance?

[sharingan]

@ sharingan:

well, if you have a company that sucks this bad- don't tell me that you will not react one way or another.. and please don't brag about the stupid pantry food.. i know too well on how to be grateful for the blessings that I receive..

and after all, this is a forum? so you can speak out?? funny you tell that we are just plain reklamadors..

so kelan ka aalis dio sa bulok na kumpanya namin? if our company really sucks,then why the hell are you still here? :rotflmao:

wala ka kasing mahanap na malilipatan kasi kung ganyan pa rin ang attitude na dadalhin mo sa susunod mo lilipatan, eh good luck na lang sa career mo :lol:

[gothiCAT]

@ sharigan:

akala ko ba bagong taon bagong buhay?

[sharingan]

@ sharigan:

akala ko ba bagong taon bagong buhay?

sorry brod :D

[hime]

@ sharigan:

oh.. let me tell you this... i'll be long gone even before you know it... and i really do believe why n3ko said that there would be lesser people in this company... it is because of the rude people in the mngt. like you.

well, unlike you who always bites on other people's neck whenever rmh is being ridiculed, i do wish you well...

but take this.. you give the company a very bad name.

[The_simpsons]

?? Kapag absent ka ng payday double hit tama ba? tapos babawasan ka ng pay mo ng isang araw or something like that... Sana may mgmt na nagbabasa, GET READY FOR NLRC, case filed, DOLE case filed, may nagsama sa akin dun kasi dahil galit sa practices nyo, sabi ko. ey-"sama lang ako pero *** ako alam dayan ha, hehehe" heads up RMH...

[kofi]

^ oo nga! double hit...pero binabawasan na pala ngayon yung pay? OA na ha!

[gothiCAT]

sorry brod :D

sis po... :D

[gothiCAT]

^ oo nga! double hit...pero binabawasan na pala ngayon yung pay? OA na ha!

umm... di ba absent? di ba tama lang na bawasan?

[sharingan]

@ sharigan:

oh.. let me tell you this... i'll be long gone even before you know it... and i really do believe why n3ko said that there would be lesser people in this company... it is because of the rude people in the mngt. like you.

well, unlike you who always bites on other people's neck whenever rmh is being ridiculed, i do wish you well...

but take this.. you give the company a very bad name.

thank you :)

[kofi]

di ba magkaiba yun "unpaid" sa "babawasan"? hahahaha~

[sharingan]

?? Kapag absent ka ng payday double hit tama ba? tapos babawasan ka ng pay mo ng isang araw or something like that... Sana may mgmt na nagbabasa, GET READY FOR NLRC, case filed, DOLE case filed, may nagsama sa akin dun kasi dahil galit sa practices nyo, sabi ko. ey-"sama lang ako pero *** ako alam dayan ha, hehehe" heads up RMH...

double hit sa occurence :) sympre absent ka kaya unpaid yun

[Econ_major]

buti dumami *** choices ng pagkain... pero pareho pareho halos pa rin ng lasa

[abc.shadow]

?? Kapag absent ka ng payday double hit tama ba? tapos babawasan ka ng pay mo ng isang araw or something like that... Sana may mgmt na nagbabasa, GET READY FOR NLRC, case filed, DOLE case filed, may nagsama sa akin dun kasi dahil galit sa practices nyo, sabi ko. ey-"sama lang ako pero *** ako alam dayan ha, hehehe" heads up RMH...

RMH practices "no work, no pay" policy... and hindi lang RMH ang nagpra-practice ng ganitong policy, even other centers do...

:enlightened:

[abc.shadow]

FYI... the employee who authored this letter is still an active employee...

makes one wonder why said employee is still working at RMH :confused:

[kofi]

^ that, my friend, is the right question...

[underbridge1983]

any plans of opening a site here in cebu????

[gothiCAT]

no plans for cebu as far as i know... pero isang hamak na empleyado lamang po ako. pag meron, papatransfer kaagad ako... hehe

@abc.shadow

what letter?

[Brother Beer]

malamang hindi nakaabot sayo yun, kasi sa tech account yung gumawa nun e. just back read and you'll see a copy of that email posted here. Ü come to think of it... do you guys from other accounts have your own "spam mail system" as well? sana meron para masaya. hehe... ngayon nga parang meron naring message board dun samin e. pero hush hush lang yun. hehehe... walang magsusumbong ha! Ü

[kazade]

gusto ko yung email supprt or ANY account na walang INTERACTION sa customer... basta ayoko na ng LIVE calls.. meron ba nun 2 sa RMH? maf friens kasi ako jan email lang daw work nya at ok ang sahod.. can anyone enlighten mw abt this? im just soooo sick and tired of irate dumb american callers...

[Brother Beer]

meron pero hindi ko lang alam kung hiring pa sila for that medium of support. kasi as far as i know they just crosstrain or transfer agents pag may need for email support agents e. mejo lugi nga kaming mga phone agents sakanila kasi pantay lang sweldo namin pero di hamak na mas petiks sa kanila. pero ok lang, kasi bihira or actually wala pa akong narinig na email support agent na umangat ng position. usually dun lang sila sa maliit nilang mundo. hehe... pero i guess that works for some. a job with less stress, less worries with a "good" (subjective) pay.

[zareka]

hello!

tumatanggap ba ang rmh ng undergrad?

[DJ_yAn]

are they accepting college students who are willing to work in graveyard shifts? or if not, are they accepting part-timers? what are the accounts here in RMH? THank YOu

[Econ_major]

they're accepting undergraduates... with regards to sched... sabihin mo n *** agad during the interview process... they're quite flexible naman with the scheds

[underbridge1983]

any plans of opening a site here in cebu???

[Brother Beer]

alam ko wala. pupunuin muna namin lahat ng empty floors dito sa ELJ bago kami lumabas. hehe... :alcoholic:

[kofi]

empty floors kamo? or puro empty na?

[bigbrotherph]

marami yata umaalis dito

[lolo inosentes]

Econ_major, are you sure about RMH being considerate about schedules?

The first time i applied at RMH, my application was denied because i said i'm still studying (tingin ko un *** dahilan).

The next time i applied, i did not tell them i still plan to go back to law school, application accepted. Pero dahil sobrang tagal nuon ng job offer, sa teleperformance na lang ako nagwork.

Now, I wanna try RMH again. But having serious doubts about telling them that i plan to go back to law school for fear that my application may be denied yet again because of it : )

[n3k0]

@bigbrotherph
dami na talaga nag-alisan sa RMH .. hmm, bakit kaya? ;)

[Mathew]

edi kahit saang callcenter ang daming umaalis...... Nag hahanap ng mataas na sweldo o maybe the environment di maganda...

Pero bakit nga ba ang daming nag reresign dyan sa RMH? may problema ba doon? Pero naka adds sila ngayon needing 500 agents w incentive bonus agad.... so they are in need of agents talaga....

[kofi]

^ galing sa bubwit ko, may new accounts daw e. DAW ha. wala akong tiwala sa mga bubwit e.

[amPOGIko]

grabe..dami na posts dito a..tagal ko na di nachecheck yung board kase im very very happy i got out of rmh. di pa din pala nagbabago..panget pa din ang management at kups pa din ang "upper management" . sadly, madaming nangangailangan ng pera kaya madali masilaw sa 15000..grabe..malaki pa jan kinikita ko ngayon e.to think mababa ang basic namen.bawi bawi naman. isang kinsenas ko lang yang mga basic nyo e. to those who got out, congrats! to those still in rmh, sana magising na kayo. to those planning to apply, think twice, baka magsisi ka.

[sharingan]

grabe..dami na posts dito a..tagal ko na di nachecheck yung board kase im very very happy i got out of rmh. di pa din pala nagbabago..panget pa din ang management at kups pa din ang "upper management" . sadly, madaming nangangailangan ng pera kaya madali masilaw sa 15000..grabe..malaki pa jan kinikita ko ngayon e.to think mababa ang basic namen.bawi bawi naman. isang kinsenas ko lang yang mga basic nyo e. to those who got out, congrats! to those still in rmh, sana magising na kayo. to those planning to apply, think twice, baka magsisi ka.


bad blood ah

[kofi]

actually, pag kinsenas sweldo mo akala mo talaga mas malaki pera e. kase hinde siya 10 days lang minsan...sometimes 11 day period siya or more. depende sa cut-off.

[Brother Beer]

reklamador-dor-dor-dor-dor....!!!! nyahahaha!!!

olats nga naman talaga yun rmh... noon! right now its still far from being perfect pero atleast ok naman yung improvements. its almost free from its "birthing pains" then next will come the "growing pains". thats life... if you only care about yourself and not for the company, you will ALWAYS ALWAYS find things to pick on any company.

in fairness kay russ (yung bagong country manager), malaki rin ang pinagbago ng rmh nung siya na naghandle ng rmh... chaka nung hindi na si "X" ang "SDM" ng account namin. hehe... the food benifit for one is DA BOMB! imagine eat all you can plus 4-5 choices of viands. may times na olats yung ulam pero overall ok naman. the food surveys would prove that. ang laking tulong din nun sa bulsa. you can eat 3 times a day and not spend a thing. magkano rin matitipid mo dun. ATLEAST 200 pesos a day. ang laki narin nun! i also overheard russ chatting with his wife (i think) sa elevator about his plans for the "5th flr would be rec room". sabi nya it would be the best rec room. the wife even asked russ kung it would be better than _______. hehe... hind ko na maalala kung saan nya kinompare pero im sure swabe yung rec room na pinagcocomparan nya nun. pero shempre all that remains to be seen. Ü now with regard to the swedo, i earn about 8-10k every 2 weeks. pag sinipag ako umaabot pa ng 14k per payout, and im only an agent. i would say na thats not bad.

anyways, if you are an employee of rmh or a jobseeker... rmh is a young company, magthithree years palang siya this may ata. for a company this young, i'd say its not bad. so if your looking for a company who will baby you, this company is not for you. if your looking for a company to grow with and help build your character, this company would be good for you. i have my share of horror stories here in rmh...but thats life, its not and will never be perfect. its all a matter of perspective, attitude and priorities.

bottomline, rmh is not for everybody. to all who left and will leave. i wish you guys well! to those who will stay and to those who's only about to enter... well... i wish you guys well too! hehehe...


naks! mejo napahaba to a. hehe... and to think na kanina mejo tinatamad pa ako magreact kasi nakakasawa na. hehe...

oo nga pala... pasok nanaman ang isa pang microsoft account! lufet nun! Ü

[Leif_Erikson]

This is my first time on the RMH thread! :)

1) Ano po ang mga accounts dito sa RMH?

2) Meron po bang bond sa RMH?

3) Magkano ang salary ng agent kung meron na akong 10 months call center agent experience? Pwede na ba akong mag-TL? Magkano sweldo ng TL? Please indicate gross basic salary, night diff, and allowances, and magkano ang NET TAKEHOME pay after taxes and SSS are already deducted.

Interested ako sa RMH kasi gumanda na raw ang salary scales dito tsaka mukhang simple ang mga cust service account, di gaya ng dati kong acct dito sa Libis na puro migraine inaabot ko pag uwian!

[sharingan]

reklamador-dor-dor-dor-dor....!!!! nyahahaha!!!

olats nga naman talaga yun rmh... noon! right now its still far from being perfect pero atleast ok naman yung improvements. its almost free from its "birthing pains" then next will come the "growing pains". thats life... if you only care about yourself and not for the company, you will ALWAYS ALWAYS find things to pick on any company.

in fairness kay russ (yung bagong country manager), malaki rin ang pinagbago ng rmh nung siya na naghandle ng rmh... chaka nung hindi na si "X" ang "SDM" ng account namin. hehe... the food benifit for one is DA BOMB! imagine eat all you can plus 4-5 choices of viands. may times na olats yung ulam pero overall ok naman. the food surveys would prove that. ang laking tulong din nun sa bulsa. you can eat 3 times a day and not spend a thing. magkano rin matitipid mo dun. ATLEAST 200 pesos a day. ang laki narin nun! i also overheard russ chatting with his wife (i think) sa elevator about his plans for the "5th flr would be rec room". sabi nya it would be the best rec room. the wife even asked russ kung it would be better than _______. hehe... hind ko na maalala kung saan nya kinompare pero im sure swabe yung rec room na pinagcocomparan nya nun. pero shempre all that remains to be seen. Ü now with regard to the swedo, i earn about 8-10k every 2 weeks. pag sinipag ako umaabot pa ng 14k per payout, and im only an agent. i would say na thats not bad.

anyways, if you are an employee of rmh or a jobseeker... rmh is a young company, magthithree years palang siya this may ata. for a company this young, i'd say its not bad. so if your looking for a company who will baby you, this company is not for you. if your looking for a company to grow with and help build your character, this company would be good for you. i have my share of horror stories here in rmh...but thats life, its not and will never be perfect. its all a matter of perspective, attitude and priorities.

bottomline, rmh is not for everybody. to all who left and will leave. i wish you guys well! to those who will stay and to those who's only about to enter... well... i wish you guys well too! hehehe...


naks! mejo napahaba to a. hehe... and to think na kanina mejo tinatamad pa ako magreact kasi nakakasawa na. hehe...

oo nga pala... pasok nanaman ang isa pang microsoft account! lufet nun! Ü


well said beerbelly boy*okay* brotherbeer pala *okay* AMEN!

[Brother Beer]

yabaaaaaaaaaaaaaang! hehe... palibhasa ala machete na katawan mo. hehehe... ilang bwan ka na ba nagggym? kakastart ko lang last week pero dun ako sa taas, mas tipid e. Ü baka pwede mo naman ako bigyan ng tips. Ü lang hiyang beer belly talaga to! yung ibang parte ng katawan ko may results na agad, kaso pahirapan pag dating sa tiyan. hehe...

[Leif_Erikson]

This is my first time on the RMH thread!

1) Ano po ang mga accounts dito sa RMH?

2) Meron po bang bond sa RMH?

3) Magkano ang salary ng agent kung meron na akong 10 months call center agent experience? Pwede na ba akong mag-TL? Magkano sweldo ng TL? Please indicate gross basic salary, night diff, and allowances, and magkano ang NET TAKEHOME pay after taxes and SSS are already deducted.

Interested ako sa RMH kasi gumanda na raw ang salary scales dito tsaka mukhang simple ang mga cust service account, di gaya ng dati kong acct dito sa Libis na puro migraine inaabot ko pag uwian!

Please answer these questions, mga ginoong mainstays ng RMH. Thank you!

[amPOGIko]

actually, pag kinsenas sweldo mo akala mo talaga mas malaki pera e. kase hinde siya 10 days lang minsan...sometimes 11 day period siya or more. depende sa cut-off.
good point..pero talgang 20-28 ang nakukuha ko isang month e..less deductions na yun..and to think im only an agent..at hindi pa voice support. :)

[amPOGIko]

reklamador-dor-dor-dor-dor....!!!! nyahahaha!!!

olats nga naman talaga yun rmh... noon! right now its still far from being perfect pero atleast ok naman yung improvements. its almost free from its "birthing pains" then next will come the "growing pains". thats life... if you only care about yourself and not for the company, you will ALWAYS ALWAYS find things to pick on any company.

in fairness kay russ (yung bagong country manager), malaki rin ang pinagbago ng rmh nung siya na naghandle ng rmh... chaka nung hindi na si "X" ang "SDM" ng account namin. hehe... the food benifit for one is DA BOMB! imagine eat all you can plus 4-5 choices of viands. may times na olats yung ulam pero overall ok naman. the food surveys would prove that. ang laking tulong din nun sa bulsa. you can eat 3 times a day and not spend a thing. magkano rin matitipid mo dun. ATLEAST 200 pesos a day. ang laki narin nun! i also overheard russ chatting with his wife (i think) sa elevator about his plans for the "5th flr would be rec room". sabi nya it would be the best rec room. the wife even asked russ kung it would be better than _______. hehe... hind ko na maalala kung saan nya kinompare pero im sure swabe yung rec room na pinagcocomparan nya nun. pero shempre all that remains to be seen. Ü now with regard to the swedo, i earn about 8-10k every 2 weeks. pag sinipag ako umaabot pa ng 14k per payout, and im only an agent. i would say na thats not bad.

anyways, if you are an employee of rmh or a jobseeker... rmh is a young company, magthithree years palang siya this may ata. for a company this young, i'd say its not bad. so if your looking for a company who will baby you, this company is not for you. if your looking for a company to grow with and help build your character, this company would be good for you. i have my share of horror stories here in rmh...but thats life, its not and will never be perfect. its all a matter of perspective, attitude and priorities.

bottomline, rmh is not for everybody. to all who left and will leave. i wish you guys well! to those who will stay and to those who's only about to enter... well... i wish you guys well too! hehehe...


naks! mejo napahaba to a. hehe... and to think na kanina mejo tinatamad pa ako magreact kasi nakakasawa na. hehe...

oo nga pala... pasok nanaman ang isa pang microsoft account! lufet nun! Ü

yup..well said..no one can deny that the savings on food would be a lot.. :)
regarding yung rec room..sana matuloy..since time immemorial pa ata yun e.hehe. waw..wala na pala yung mga ulupong na sila x at whoever..muka ngang magiging ok na..pero meron pa ding mga feeling na "upper management" e.hehe.joke lang.

[Brother Beer]

This is my first time on the RMH thread! :)

1) Ano po ang mga accounts dito sa RMH?

2) Meron po bang bond sa RMH?

3) Magkano ang salary ng agent kung meron na akong 10 months call center agent experience? Pwede na ba akong mag-TL? Magkano sweldo ng TL? Please indicate gross basic salary, night diff, and allowances, and magkano ang NET TAKEHOME pay after taxes and SSS are already deducted.

Interested ako sa RMH kasi gumanda na raw ang salary scales dito tsaka mukhang simple ang mga cust service account, di gaya ng dati kong acct dito sa Libis na puro migraine inaabot ko pag uwian!



1) may tech, customer service, collections, directory assistance and sales... cant say the account names e, sorry.

2) as far as i know walang bond sa RMH

3) no premiums for cc experience here (i think). ang pay depende shempre sa account and position. "bi-weekly" ang sweldo dito, meaning every two weeks ang sweldo (every other friday). the salary will range from 12-18k for agents. TMs or TLs di ko alam, chaka bawal ata sabihin e. yung net pay is around 23% less than your gross for that payout (based sa sweldo ko yan ha). Ü night diff is the usual 20%. allowance... di ko alam yung ibang accounts pero samin wala. pwede ka magapply ng TL/TM but your chances would be slim. kasi sa nakikita ko, either they hire from the ranks or experienced TL/TMs ang kinukuha nila e. kasi nga naman, kung kukuha rin lang sila ng walang experience e di yung galing na sa loob atleast alam na yung account and knows the culture as well. thats my point of view lang bradikoy. Ü

paging rmh_jobs!!! youre the one who could answer these things better. Ü

[hardworker7]

This is my first time on the RMH thread! :)

1) Ano po ang mga accounts dito sa RMH?

2) Meron po bang bond sa RMH?

3) Magkano ang salary ng agent kung meron na akong 10 months call center agent experience? Pwede na ba akong mag-TL? Magkano sweldo ng TL? Please indicate gross basic salary, night diff, and allowances, and magkano ang NET TAKEHOME pay after taxes and SSS are already deducted.

Interested ako sa RMH kasi gumanda na raw ang salary scales dito tsaka mukhang simple ang mga cust service account, di gaya ng dati kong acct dito sa Libis na puro migraine inaabot ko pag uwian!

Madaming account sa RMH, MSN Technical Support, Voice, phone and chat. MCI, vonage, Directory assistance, Customer Service, Collections.. Meron pa ata, hindi ko lang sure alam kung ano pa yung iba eh. :lol:

Bond? As far as I know, 30thou ata for 3 months. Sa Wave namin yun ang naabutan namin eh. So, i guess, goes with the same waves as well. :rotflmao:

Salary is basically the same no matter how long you are with the call center industry. L1 is 15K basic and L2 18K basic. We have our incentive that can go up to max of 1600 every 10 days. Kasi Bi-weekly ang sweldo sa RMH. You can earn as much as 14-18 thousand every payday as TS. Depende sa sipag mo mag overtime kasi as of now, they have the Overtime incentive na 100 on top of evey hour you render overtime. So, kung masipag ka, malaki sweldo mo. Yun nga lang, ngayon, pababa na ang bulk of calls, so medyo less na ang overtime, so balik 7800-8200 per payday 10 days na lang ulit. :(

After almost a year with the company. I decided to leave.. I have my own share of ups and downs sa company. Siguro it's just that hindi ko nakita ang hinahanap ko sa company with RMH, I have good memories though... Basically for starters, okay ang RMH as training ground. They always say bata pa at baby pa ang RMH compared to other call center, it's just sad though na di ko maiintay mag-binata or mag-dalaga ang RMH hehehehe... :bop:

I'm leaving the compny with a smile and with memories to look back to... *okay*

[sharingan]

yabaaaaaaaaaaaaaang! hehe... palibhasa ala machete na katawan mo. hehehe... ilang bwan ka na ba nagggym? kakastart ko lang last week pero dun ako sa taas, mas tipid e. Ü baka pwede mo naman ako bigyan ng tips. Ü lang hiyang beer belly talaga to! yung ibang parte ng katawan ko may results na agad, kaso pahirapan pag dating sa tiyan. hehe...

almost 1 year na ako. pa-assist ka kay edil,magaling yun.sya FT ko ng sa fitness advantage pa ako eh. regarding sa beer belly mo, minimize mo lang ang rice intake mo and you'll see the results.syempre do a lot of cardio ,mga 20 -30 mins a day. nakikita mo ba dun si aloja montano? eh si apriel tolentino? :D

[sharingan]

Madaming account sa RMH, MSN Technical Support, Voice, phone and chat. MCI, vonage, Directory assistance, Customer Service, Collections.. Meron pa ata, hindi ko lang sure alam kung ano pa yung iba eh. :lol:

Bond? As far as I know, 30thou ata for 3 months. Sa Wave namin yun ang naabutan namin eh. So, i guess, goes with the same waves as well. :rotflmao:

Salary is basically the same no matter how long you are with the call center industry. L1 is 15K basic and L2 18K basic. We have our incentive that can go up to max of 1600 every 10 days. Kasi Bi-weekly ang sweldo sa RMH. You can earn as much as 14-18 thousand every payday as TS. Depende sa sipag mo mag overtime kasi as of now, they have the Overtime incentive na 100 on top of evey hour you render overtime. So, kung masipag ka, malaki sweldo mo. Yun nga lang, ngayon, pababa na ang bulk of calls, so medyo less na ang overtime, so balik 7800-8200 per payday 10 days na lang ulit. :(

After almost a year with the company. I decided to leave.. I have my own share of ups and downs sa company. Siguro it's just that hindi ko nakita ang hinahanap ko sa company with RMH, I have good memories though... Basically for starters, okay ang RMH as training ground. They always say bata pa at baby pa ang RMH compared to other call center, it's just sad though na di ko maiintay mag-binata or mag-dalaga ang RMH hehehehe... :bop:

I'm leaving the compny with a smile and with memories to look back to... *okay*


good luck pre :D sa de** ka ba or siem**s?

[recruit4nco]

Hmmm...

Sa ngayon -
MSN Technical Support
MSN Customer Support
Collections (Outbound)
Directory Assistance - Excell Services
MCI Customer Service - Commercial
Vonage Outbound Sales
Applied Card Bank

Sa dadating pang mga buwan -
XBox Technical Support
Aegon Travel Insurance (Outbound)
MSN Proactive Technical Support (Outbound ito)
Vonage Welcome (Outbound)
Vonage Sales Conversion (Outbound)
Fizz Telecom (Outbound - UK)

Goodluck sa non-disclosure...hahahaahhahaah :rotflmao:

[Brother Beer]

sa dell yang si hardworker7. Ü goodluck pare!

[hardworker7]

sa dell yang si hardworker7. Ü goodluck pare!

Pare ka dyan! hahaha! yap yap yap.. DELL ako. Thanks...

[Brother Beer]

nyek! wrong mistake ba? hahaha! gurl ka ba o happy & gay? Ü chaka kala ko ba hindi ka sa msn tech? mababa na rin ba bulk of call nyo? or you were just referring sa msn tech?

[hardworker7]

gurl po, babaeng babae... hahaha! MSN Tech, mababa ang bulk ng calls? medyo, compared sa mga nakaraang buwan. Ewan ko ba, super queing, super manda OT 2 hours pa!

[Brother Beer]

haha! 2 hours manda OT nga daw. dapat rest day OT ako ngayon pero sobrang queing kaya hindi na ako tumuloy. nyahaha... sorry! Ü every weekend lang **** ang queing ngayon e. ewan ko nga kung kulang lang sa staffing o talagang marami lang tawag pag weekends. tsk tsk tsk... teka... you're at work? hindi weekend ang off mo? ay kawawa... hahaha! :rotflmao:


joke!
peace! :D

[da_BomB]

you are right, brotherbeer, 2 hours mandaOT pero for CCI lang po un... so ***'s up with all the stuff i've been reading here? mukhang madaming may tinatagong bitterness sa rmh... well, *** can i say, no call center is perfect, we just have to make the most of what we can get, at kung pde mo pang batasin to get more, y not?

brotherbeer, L1 ka po ba or L2? just asking?

[Brother Beer]

L2 CCI for MSNIA & MSNIS at RMH-NCO in ABC-CBN. Ü

***? talagang first time mo ba dito sa pex o nagtatago ka lang? hehehe...

[tjac19]

Hmmm...

Sa ngayon -
MSN Technical Support
MSN Customer Support
Collections (Outbound)
Directory Assistance - Excell Services
MCI Customer Service - Commercial
Vonage Outbound Sales
Applied Card Bank

Sa dadating pang mga buwan -
XBox Technical Support
Aegon Travel Insurance (Outbound)
MSN Proactive Technical Support (Outbound ito)
Vonage Welcome (Outbound)
Vonage Sales Conversion (Outbound)
Fizz Telecom (Outbound - UK)

Goodluck sa non-disclosure...hahahaahhahaah :rotflmao:



hope u can help me w/ this..
im from the TS dept.,i would like to transfer sana sa collections..i spoke w/ recruitment na pero they told me to ask our OM about it..as of now,they're still reasoning na staffing daw pero i hope by march e h makalipat na me..
i came from AT&T sales kaya i would like to transfer to another account
(hopefully sales din) lalo na that there are a lot of accounts coming in..sana makasama me sa pioneer batch nila...tnx!

[popo_potato]

Malaki ang Tax ng RMH!!! I used to be a tech support with 18k gross but paying more than 3k to tax and every 2 weeks and they are taxing you for 30 days kaya hindi mo ramdam sweldo... kalaban ng agents and workforce because they are so rude... free food kaya no allowance... pero agents are great but the money is not

[kilobytes]

so popo potato magkano na ang inaabot ng net mo every 2 weeks? as a tech support.. thanx pm mo na lang po kung ayaw mo divulge..

[da_BomB]

sensya na brother beer, talagang first time ko lang po dito... naaliw nga ako kase andami palang taong sobrang frustrated sa RMH.... L2 din kase ako... hmmmm.... sino ka kaya dun???

nice posts, by the way, keep it coming...

sa inyong lahat, hello...

[da_BomB]

FYI lang po... RMH 4F will be open na next week kase they are closing down the 5F for construction, haven't gone there yet pero balita ko ok daw... so much for unfulfilled promises... sa tingin ko, unti unti nang inaayos ang mga broken promises na yan...

regarding pantry food, they have 2 lines na especially sa breaks na always madami ang tao, although the food today sucks, as far asi heard from friends who ate today... ahhhh well, everyday can;t be your birthday, right?

[gothiCAT]

Malaki ang Tax ng RMH!!! I used to be a tech support with 18k gross but paying more than 3k to tax and every 2 weeks and they are taxing you for 30 days kaya hindi mo ramdam sweldo... kalaban ng agents and workforce because they are so rude... free food kaya no allowance... pero agents are great but the money is not


people are not taxed on a 30 day basis. we are using the fortnightly tax table. gross tax is always dependent on your gross salary for that period minus all the government deductibles i.e. sss, nhip and hdmf. hope that clears things up

[Brother Beer]

sensya na brother beer, talagang first time ko lang po dito... naaliw nga ako kase andami palang taong sobrang frustrated sa RMH.... L2 din kase ako... hmmmm.... sino ka kaya dun???

nice posts, by the way, keep it coming...

sa inyong lahat, hello...


haha... anong wave mo? ikaw ba, wala ka bang frustrations sa work? ilabas mo na rin. hahaha... treat this like your own freedom board. hehe...

weebee gothiCAT! hahaha... gawin bang chat ito. :rotflmao:
oo nga pala... correct ka jan. nung una nagtataka rin ako at nakakabadtrip talaga. pero when i had a good friend (has a masteral degree from the asian institute of management) check it out... ok naman daw. kung ok di ok. pero ewan ko nga ba kung bakit parang malaki talaga ang kaltas. o parang malaki lang ang kaltas kasi parang maliit ang swedo kasi nga bi-weekly tayo. lately ok naman ang sweldo ko kaya wala akong reklamo. pag lumiit uli, ayan, magrereklamo nanaman ako. nyahahaha...

sino kaya ako sa floor? basta kalbo ako. hahaha... goodluck diba. everyweek ata nadadagdagan ang nagpapakalbo sa msn e. sobrang toxic siguro.nyahahaha... Ü

ako nga rin toxic na e... tawa ako ng tawa... nyahahaha... :rotflmao:

[gothiCAT]

haaay ganyan lang talaga... we just don't want the people getting the impression na tinutulungan natin ang gobyerno hehehehe just kidding. :)

[sugarbabes]

ei brother beer, from what account ka?

alam ko wala. pupunuin muna namin lahat ng empty floors dito sa ELJ bago kami lumabas. hehe... :alcoholic:

[kofi]

fresh from my other outsider bubwit...may plans daw ata sa cebu...

[sugarbabes]

hi brother beer, i agreee with you....

mag2 years na me sa rmh...it's true na maraming umaalis, taas ng attrition rate sa technical support, pero kasi iba-iba din naman kais tayo ng gusto di ba....in fairness kay russ, may mga improvements na talaga at makikita mo naman...sa ngayon, ginagawa na rin nila yung 4th floor....saka yung unlimited free meals, laki ngang tulong non, with free iced tea or juice pa....o di ba, kahit pamamsahe lang dalhin mo araw-araw....medyo malaki din sinasahod ko pag payday pag may rest day ot ako, yun nga lang, pag walang ot, as in absic lang talaga...i started at 15 k way back inbound sales pa....then abtch 1 ako sa ts l2, ginawa nilang 18 k nung transfer kami sa ts, then ginawang 19k, then this coming perfomance appraisal, madadagdagan na naman...i admit na di **** perfect ang company pero may perfect nga bang compnay....madami nga lang epal na iba pero kasi ako napapaisip din akong lumipat sa iba kasi nga nakikita ko yung improvements nung nandito na si russ; it seems that ang dami nyang plans for the company, besides, being in chat support is not stressfil at all, nakaupo ka lang, then bibigyan ng ilang calls, o di ba okay na...so magdadalawang isip ka din na lumipat sa iba....kung agent ka lang din naman sa iba, e di dito na muna

reklamador-dor-dor-dor-dor....!!!! nyahahaha!!!

olats nga naman talaga yun rmh... noon! right now its still far from being perfect pero atleast ok naman yung improvements. its almost free from its "birthing pains" then next will come the "growing pains". thats life... if you only care about yourself and not for the company, you will ALWAYS ALWAYS find things to pick on any company.

in fairness kay russ (yung bagong country manager), malaki rin ang pinagbago ng rmh nung siya na naghandle ng rmh... chaka nung hindi na si "X" ang "SDM" ng account namin. hehe... the food benifit for one is DA BOMB! imagine eat all you can plus 4-5 choices of viands. may times na olats yung ulam pero overall ok naman. the food surveys would prove that. ang laking tulong din nun sa bulsa. you can eat 3 times a day and not spend a thing. magkano rin matitipid mo dun. ATLEAST 200 pesos a day. ang laki narin nun! i also overheard russ chatting with his wife (i think) sa elevator about his plans for the "5th flr would be rec room". sabi nya it would be the best rec room. the wife even asked russ kung it would be better than _______. hehe... hind ko na maalala kung saan nya kinompare pero im sure swabe yung rec room na pinagcocomparan nya nun. pero shempre all that remains to be seen. Ü now with regard to the swedo, i earn about 8-10k every 2 weeks. pag sinipag ako umaabot pa ng 14k per payout, and im only an agent. i would say na thats not bad.

anyways, if you are an employee of rmh or a jobseeker... rmh is a young company, magthithree years palang siya this may ata. for a company this young, i'd say its not bad. so if your looking for a company who will baby you, this company is not for you. if your looking for a company to grow with and help build your character, this company would be good for you. i have my share of horror stories here in rmh...but thats life, its not and will never be perfect. its all a matter of perspective, attitude and priorities.

bottomline, rmh is not for everybody. to all who left and will leave. i wish you guys well! to those who will stay and to those who's only about to enter... well... i wish you guys well too! hehehe...


naks! mejo napahaba to a. hehe... and to think na kanina mejo tinatamad pa ako magreact kasi nakakasawa na. hehe...

oo nga pala... pasok nanaman ang isa pang microsoft account! lufet nun! Ü

[Brother Beer]

ei sugarbabes... pareho tayo ng account pero sa phone support ako. they wanted to crosstrain me for chat pero umayaw ako, wala lang, i just want things to be simple. hehe... batch 1 ka sa ts l2? e di nagflofloorwalk ka na?hmmm...sino ka kaya dun?hehehe...pero teka, yung floor walker ba ng chat is TM's lang o kung sino ang floorwalker ng email/mes yun din ang sa chat?isang floor nga lang tayo pero parang iba kasi yung mundo nyo e.hehe... ;)

[Brother Beer]

oo nga pala! HAPPY VALENTINES DAY!


sa mga single na katulad ko... HAPPY SINGLES AWARENESS DAY!


nyhahahaha!!!! *okay*

[gothiCAT]

happy valentine's RMH people. i'll miss seeing everyone!

[Brother Beer]

iiwan mo na kami? :(

[gothiCAT]

March 1. :( :sad: :bawl: but i'll still be around PEX, don't worry. ;)

[kilobytes]

*** gusto magreferral sakin hahaha aaply ako sa RMH..

[Brother Beer]

just tell the hr personel that you were referred by xavier reyes. Ü

[kofi]

pm mo ako, refer kita! hahahahaha~

[sugarbabes]

ay ewan, parang nawawalan na naman me ng gana sa rmh...ewan ko ba....di me nagflo-floor walk, ayoko ng complicated e....basta, tagal na ko rmh, di din ako nag-a-apply ng any position kasi ayoko dagdagan yung ibang tao....

[Brother Beer]

March 1. :( :sad: :bawl: but i'll still be around PEX, don't worry. ;)

thats so sad. but im sure you'll be moving on to greener pastures so good for you! Ü singapore? hehehe... :D

[gothiCAT]

not singapore... somewhere much closer to home...

[passionista]

hi guys! who are the good looking people of RMH? =)

[greyside]

Hi san ba pwede mgsend ng resume? sa email?

[Leif_Erikson]

Question: At MRT Ayala Station I saw this large RMH ad saying that the (basic?) gross salary they offer is 15k-18k. Totoo ba ito? Since I have 10 months call center experience, I will get 18k, right? Tapos 20% night diff, so may additional pang 3,600 pesos, pwera pa ang hazard pay or allowances. So ang net takehome pay after taxes and SSS and Philhealth, etc. is 18,600 pesos, right?

Sabi ng friend kong dating taga-RMH na the 15k-18k applies only to Tech Support; pag CSR daw eh 12k lang daw. Ano ba talaga?

[passionista]

To Leif_Erikson: kasi po it depends to what program you will be joining to. that's why they put the range of 15k-18k it doesn't mean you'll get 18k if you're an experienced rep. wala pong ganun sa RMH... ;)

[passionista]

how do you find the NCO/RMH's newsletter? :) i like their most wanted thing, it's cool.. :p

[passionista]

to greyside: you may send your resume to manilarecruitment@ncogroup.com. but if i were you, i'll go walk-in..

[Econ_major]

grabe... expanding *** acct ng da, ala nang etime... nakakainis...

[Bongsi]

Eclipse 24-hour fitness is now open in Malate Manila. We have some of the most sophisticated cardio machines not found in top gyms in Manila. Plus knowledgeable coaches to guide and give you the results that you are expected to have.

Eclipse 24/7 Fitness Center is offering a corporate rate of 1,750 for a minimum of 10 employees in one company. A 250 discount from our regular Gold Unlimited membership of 2,000. Corporate mermbership is an unlimited membership which you have access to all the amenities like steam room, hot and cold shower, lockers, cardio equipment, group exercises, spinning, trainer and 24-hour use. Also we offer this to groups of 3 as well. We require no membership fees nor any other fees. Active Fitness First members who will transfer to Eclipse will have a 500 pesos discount. We also have student rates starting at 800 pesos.

For more details please call 5249322. Or visit our website www.ironpinoy.com/eclipse for other rates, and pictures of the gym. Or visit us at G/f Le Mirage Condo, 2126 A. Mabini St., Malate, Manila.

Bong Pico
General Manager, Eclipse 24/7 Fitness Center

[recruit4nco]

Hey guys and gurls,

Just thought you might be interested in knowing about some developments in our growth.

Our Outbound Sales team is on a massive ramp. Vonage is growing to 200 seats within the next 2 months. We're adding three other outbound accounts to our portfolio... Nextel, Fizz (UK) and another UK acct (nakalimutan ko name eh).

Xbox is confirmed. They're planning to occupy the fifth floor. Our MSN Online Services has been awarded 100% of volume (yehey!). Pretty soon, we'll have majority of the Passport volume (chat and email) as well.

We're continuing to grow CS, TS and DA. (Verizon i'm not sure)

We're looking at a lot of growth soon that we had to lease out the 8th and 12th floors as well. Wow! That's going to be a total of 6 floors (with approximately 500 to 800 seats per floor) !!!

[DJ_yAn]

1. Do they accept currently enrolled college students?
2. Do they accept part-timers? iand if willing to work full time, are shifts negotiable?
3. What are the accounts here in RMH?

[jan_tre']

ei guys, am a newbie hir. juz like to ask.. i had my final interview wid someone from msn account but according to the hr i kinda 'fall short' on the requiremnts wid that account and that they'l be refering me wid another account named mci. can u give me an info on this? plus that was 2 weeks ago. until now i havent rcvd a col. dya think i should follow up on my application? i get accepted olredi in another colcenter but i really wanted to work in rmh. please enlighten me. tnx.:confused:

[Brother Beer]

Hey guys and gurls,

Just thought you might be interested in knowing about some developments in our growth.

Our Outbound Sales team is on a massive ramp. Vonage is growing to 200 seats within the next 2 months. We're adding three other outbound accounts to our portfolio... Nextel, Fizz (UK) and another UK acct (nakalimutan ko name eh).

Xbox is confirmed. They're planning to occupy the fifth floor. Our MSN Online Services has been awarded 100% of volume (yehey!). Pretty soon, we'll have majority of the Passport volume (chat and email) as well.

We're continuing to grow CS, TS and DA. (Verizon i'm not sure)

We're looking at a lot of growth soon that we had to lease out the 8th and 12th floors as well. Wow! That's going to be a total of 6 floors (with approximately 500 to 800 seats per floor) !!!


damn! awesome! *okay*

[DJ_yAn]

1. Do they accept currently enrolled college students?
2. Do they accept part-timers? iand if willing to work full time, are shifts negotiable?
3. What are the accounts here in RMH?

can anyone answer give me details? thanks.

[Brother Beer]

1. Do they accept currently enrolled college students?
2. Do they accept part-timers? iand if willing to work full time, are shifts negotiable?
3. What are the accounts here in RMH?


1: yep yep
2:no part timers, as far as i know. but i do have co-workers who still go to school and their shift is set to accommodate their school schedule.
3: madami e. almost all kinds of account andito na (magbackread* ka lang dito sa thread na to, may post jan na nilista lahat ng accounts sa rmh) including all mediums (phone, email and chat), ang wala lang siguro is yung sa horoscope o sa psychic hotline or something like that. hehe... Ü

ok na ba sir? Ü

what kind of account ka ba interested?


*magbasa ng previous posts:D

[Brother Beer]

ei guys, am a newbie hir. juz like to ask.. i had my final interview wid someone from msn account but according to the hr i kinda 'fall short' on the requiremnts wid that account and that they'l be refering me wid another account named mci. can u give me an info on this? plus that was 2 weeks ago. until now i havent rcvd a col. dya think i should follow up on my application? i get accepted olredi in another colcenter but i really wanted to work in rmh. please enlighten me. tnx.:confused:

minsan talaga matagal sila tumawag, ako rin ganyan e. ifollow up mo lang yung application mo. ano ba yung last step na naabot mo sa application process?

[DJ_yAn]

Thanks brother beer. im interested in e-mail support or chat support. :)

[tjac19]

ei guys, am a newbie hir. juz like to ask.. i had my final interview wid someone from msn account but according to the hr i kinda 'fall short' on the requiremnts wid that account and that they'l be refering me wid another account named mci. can u give me an info on this? plus that was 2 weeks ago. until now i havent rcvd a col. dya think i should follow up on my application? i get accepted olredi in another colcenter but i really wanted to work in rmh. please enlighten me. tnx.:confused:


if i were you,id be happy at napunta ka sa MCI instead of MSN..
money-wise,d msyado mganda **..unlike sa iba na umaapaw ang knilang incentives and bonuses...basta,magaganda accounts ng RMH,u could call HR or recruitment and ask them *** status ng application mo..accomodating naman *** eh..

[Brother Beer]

Thanks brother beer. im interested in e-mail support or chat support. :)

the last wave that hit the floor was for email support so baka matagal pa bago may email wave uli. pero try mo lang. Ü

[DJ_yAn]

the last wave that hit the floor was for email support so baka matagal pa bago may email wave uli. pero try mo lang. Ü

thanks sir. baka mag drop by ako sa office. saan po ito located? sorry di ko po mahanap sa mga previous post *** address :(

[Brother Beer]

thanks sir. baka mag drop by ako sa office. saan po ito located? sorry di ko po mahanap sa mga previous post *** address :(

Recruitment is at the 5th flr of the ELJ Building, ABS-CBN compound, Mother Ingacia St., Quezon City. From Quezon Ave MRT Station, ride a tricycle or pedicab and tell them sa ministop ka. May ministop kasi dun sa ground floor ng ELJ Bldg e. dont worry, alam na ng tricycle o pedicab driver yun. Ü

Goodluck!

[DJ_yAn]

Thanks sir brother beer :)

[kofi]

5F? akala ko wala na 5F? friend ko yung isa sa mga contractor ng RMH e, sabi naglipat na raw ang mga taga 5F to 4F kase aayusin na ang 5th.

[clark_styx]

try ko uli magapply rmh,ill just have to finish my contract first..

[Brother Beer]

5F? akala ko wala na 5F? friend ko yung isa sa mga contractor ng RMH e, sabi naglipat na raw ang mga taga 5F to 4F kase aayusin na ang 5th.

ginagawa pa yung 4th floor. sa 4th ilalagay yung training, hr, recruitment, sleeping quarters ng men at iba pa. sabi nila matatapos yun by march, di ko lang sure kung anong week. madalaw nga mamaya kung ok na. hehe... :D

[Econ_major]

nakaka-distract *** *** noises nung gumagawa lalo na duon sa directory assistance floor... nagtatake ka ng calls tpos may biglang barena.... most of the time di ko maintindihan *** callers ko.... pero in fairmart... i can't wait for the sleeping quarters for men... may recreation room daw?

[Brother Beer]

nakaka-distract *** *** noises nung gumagawa lalo na duon sa directory assistance floor... nagtatake ka ng calls tpos may biglang barena.... most of the time di ko maintindihan *** callers ko.... pero in fairmart... i can't wait for the sleeping quarters for men... may recreation room daw?


mejo maingay nga dun sa may 6th. minsan natutulog ako sa may lobby tapos may maririnig akong parang may tinitibag na pader. :confused:

the rec room still remains to be seen. kahit simple lang ok na. basta may videoke machine, billiards and foosball tables chaka pc's for games and browsing. ok na yun! hehe... *okay*

im off to baguio for the weekend! yahooooooooooooo!!! 12 degrees daw dun ngayon... grrrrrrrrrr... sarap nun! cant wait to be back home! :D catch you guys next week! *okay*

[passionista]

:) hi guys! recruitment is at 4th floor now since last week of feb pa ata. 5th flloor is under construction for production. RMH is growing talaga! sooner or later, bka tenant na lang ang abscbn dito.. hehehe..:lol:

Brother_Beer, ang ganda naman ng weekend, you'll get to spend it in baguio, wow!! well, enjoy!! pero ako next week... beach!!! summer na!!! ang saya saya!!! hehe :D

jan_tre', you were endorsed to msn then you didn't make it kaya ka nila pinasa sa mci? for what acct ka ba supposedly, msn CS or TS? if you're just new to call center din and you're not used to multi task, i don't recommend mci because of their tools. but if you're looking for everyday challenge, you may go for it. if you think you can SELL naman and you're also after money, you may want to try out SALES. kasi alam ko rin na malaki kita dun. but if you're into customer service and pressure applies only to required metrices such as quality monitoring scores, call handling time, csat if an account has it, i highly recommend msn.. you may also want to try out DA.. :)

[dunnabebe]

im curretly employed in teletech. *** isang kawave ko lumipat jan. Collections sya...he earning 30k..nde bababa..sabi nya base pay nya 20k na daw. nde pa sya regular non. pinakamataas nyang komisyon 60k.

parang gusto ko lumipat. wave 1 ako **. wlang process and pagpopromote nila...halos magtumbling na ko. TSR kami for Verizon. marami napromote pero *** application ko lagi nilang winawala. 4 months na ko hintay tapos nghire pa sila sa ibang account!

gusto ko lang munang makasigurado kung ganon ba talaga kalakas ang kitaan sa collections.

[Brother Beer]

im curretly employed in teletech. *** isang kawave ko lumipat jan. Collections sya...he earning 30k..nde bababa..sabi nya base pay nya 20k na daw. nde pa sya regular non. pinakamataas nyang komisyon 60k.

parang gusto ko lumipat. wave 1 ako **. wlang process and pagpopromote nila...halos magtumbling na ko. TSR kami for Verizon. marami napromote pero *** application ko lagi nilang winawala. 4 months na ko hintay tapos nghire pa sila sa ibang account!

gusto ko lang munang makasigurado kung ganon ba talaga kalakas ang kitaan sa collections.


since when pa yung friend mo dito sa rmh? kasi as far as i know, hindi na kasing laki yung incentives sa collections as before. just ask your friend again kung ok pa, pag sabi nya ok parin, di go ka na. *okay*

[Brother Beer]

:) hi guys! recruitment is at 4th floor now since last week of feb pa ata. 5th flloor is under construction for production. RMH is growing talaga! sooner or later, bka tenant na lang ang abscbn dito.. hehehe..:lol:

Brother_Beer, ang ganda naman ng weekend, you'll get to spend it in baguio, wow!! well, enjoy!! pero ako next week... beach!!! summer na!!! ang saya saya!!! hehe :D

jan_tre', you were endorsed to msn then you didn't make it kaya ka nila pinasa sa mci? for what acct ka ba supposedly, msn CS or TS? if you're just new to call center din and you're not used to multi task, i don't recommend mci because of their tools. but if you're looking for everyday challenge, you may go for it. if you think you can SELL naman and you're also after money, you may want to try out SALES. kasi alam ko rin na malaki kita dun. but if you're into customer service and pressure applies only to required metrices such as quality monitoring scores, call handling time, csat if an account has it, i highly recommend msn.. you may also want to try out DA.. :)

ei passionista! you're from what account?

[Pexadviser]

heres another call center forum

http://www.*****************

[dunnabebe]

mejo nde nga ako sure dun sa friend ko...hay
wave 2 sya pero *** last na sweldo nya 30k eh
help namna kung lilipat ako...
ngyn kasi nawala na anaman nila resume ko for promotion
tama ba yon?
bulok talaga HR **

[passionista]

ei passionista! you're from what account?

-im from msn cs..;) hihi..

[passionista]

mejo nde nga ako sure dun sa friend ko...hay
wave 2 sya pero *** last na sweldo nya 30k eh
help namna kung lilipat ako...
ngyn kasi nawala na anaman nila resume ko for promotion
tama ba yon?
bulok talaga HR **

-you may try... kasi from what i've hear, sa collections amount ang quota, for ex.10 dollars a day.. tapos whoever with the highest amount collected may bonus sya.. sa ngayon yata wala pang collections na open, kakatapos lang yata..

[LazyJuantamad]

hi.
i'm still an undergrad student.(or a college dropout)
i took 2 years of college education at a certain university (engineering course), transferred to another school (with a different course) (also finished almost 2 school years there). and then i stopped.
would i be qualified enough for any job positions here? like in the csr or email support?
would like to know this first, before i do a "walk-in".

[LazyJuantamad]

hi.
i'm still an undergrad student.(or a college dropout)
i took 2 years of college education at a certain university (engineering course), transferred to another school (with a different course) (also finished almost 2 school years there). and then i stopped.
would i be qualified enough for any job positions here? like in the csr or email support?
would like to know this first, before i do a "walk-in".

[LazyJuantamad]

hi.
i'm still an undergrad student.(or a college dropout)
i took 2 years of college education at a certain university (engineering course), transferred to another school (with a different course) (also finished almost 2 school years there). and then i stopped.
would i be qualified enough for any job positions here? like in the csr or email support?
would like to know this first, before i do a "walk-in".

[LazyJuantamad]

hi.
i'm still an undergrad student.(or a college dropout)
i took 2 years of college education at a certain university (engineering course), transferred to another school (with a different course) (also finished almost 2 school years there). and then i stopped.
would i be qualified enough for any job positions here? like in the csr or email support?
would like to know this first, before i apply...

[LazyJuantamad]

argh. thought i haven't posted my reply..
got an error message while clicking on the post button.. so i clicked on it a lot of times..

hope the admins will delete my other posts..

[Brother Beer]

^walang problema jan.
^walang problema jan.
^walang problema jan.
^walang problema jan.

basta ok ka sa english at confident, malaki chances mo. hindi important ang educational background for entry level positions.
basta ok ka sa english at confident, malaki chances mo. hindi important ang educational background for entry level positions.
basta ok ka sa english at confident, malaki chances mo. hindi important ang educational background for entry level positions.
basta ok ka sa english at confident, malaki chances mo. hindi important ang educational background for entry level positions.

Ü
Ü
Ü
Ü

[clark_styx]

i applied there yesterday around 9 pm,i was able to pass all the screenings however theres no opening for tsr position so the interviewer asked me if im willing to be assigned for a csr postion and so i said yes..reight now im just waiting for the schedule of my operations interview,1 week before the training starts..hmmm..i cant wait..

[Brother Beer]

^sa tech account ba dapat gusto mo? sayang... mas ok sana sa ts pag techy ka, baka maburaot ka lang sa cs. pero sabagay, dami naman maganda dun. hehehe...


ei guys... napadpad ako sa pantry kanina, lima na pala yung choices ng juice sa pantry. nice one! Ü kaso nga lang ang lakas ng kapit ng amoy ng pantry pag labas mo. tsk tsk tsk...

[clark_styx]

^sa tech account ba dapat gusto mo? sayang... mas ok sana sa ts pag techy ka, baka maburaot ka lang sa cs. pero sabagay, dami naman maganda dun. hehehe...


ei guys... napadpad ako sa pantry kanina, lima na pala yung choices ng juice sa pantry. nice one! Ü kaso nga lang ang lakas ng kapit ng amoy ng pantry pag labas mo. tsk tsk tsk...


yup gusto ko talaga sa tech acct..pero for the meantime,try ko na din muna sa csr..anong acct ka ba? msn? may friend ako dun sa L2..len name nya..balita ko nga mas madami daw magaganda na csr...lolz

[yaniyahniyanee]

Hi everyone. :)

Are there QA/TL openings in RMH?

Thanks!

[clark_styx]

Hi everyone. :)

Are there QA/TL openings in RMH?

Thanks!
i dont think so,try mo magdropby sa office nila sa 4th flr ng elj bldg sa abs cbn

[passionista]

^walang problema jan.
^walang problema jan.
^walang problema jan.
^walang problema jan.

basta ok ka sa english at confident, malaki chances mo. hindi important ang educational background for entry level positions.
basta ok ka sa english at confident, malaki chances mo. hindi important ang educational background for entry level positions.
basta ok ka sa english at confident, malaki chances mo. hindi important ang educational background for entry level positions.
basta ok ka sa english at confident, malaki chances mo. hindi important ang educational background for entry level positions.

Ü
Ü
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ayos ka brotherbeer ah!:rotflmao: may friend ka kamo sa msn cs L2 na len ang name?? do you know her last name?? hmm..

[passionista]

yup gusto ko talaga sa tech acct..pero for the meantime,try ko na din muna sa csr..anong acct ka ba? msn? may friend ako dun sa L2..len name nya..balita ko nga mas madami daw magaganda na csr...lolz

oh im so sorry BrotherBeer, si clark_styx pala yung may friend!! :lol: sorry,antok na kasi eh.. :D :bop:
*** pa talaga dw kasi tech support eh. san ka na-endorse na acct? ttawagan ka na lang once open na ulit..

[kofi]

anong balita? tagal kong walang balita ah, until a few days ago at may nagkwento sa akin na maraming nalilipat paalis ng ts acct? magsasara na ba? tanong lang.

[gothiCAT]

haaay... grabeh na to... miss ko na RMH. it's been a while since the last time i was around... kamusta kamusta kamusta!!! ok pa ba? hehehehe... with brother beer around, im pretty sure, everything is just alright. hala, sharigan, nasan ka na ngay? parang hindi na kita nakikita dito...

[mayofour]

may naririnig ba kayo na bagong papasok na accounts? like *** MCI/X box/Sprint together w/Nextel/MSN TV, Ad Center/Amazon? Ask ko lang kasi nagwowork ako sa NCO Surrey... napasok kami ng union kaya baka ilipat daw *** ibang accounts jan sa Manila site nila... hnd ko alam kung tinatakot lang kami o ano...may naririnigrinig ba kayo? salamat :)

[clark_styx]

oh im so sorry BrotherBeer, si clark_styx pala yung may friend!! :lol: sorry,antok na kasi eh.. :D :bop:
*** pa talaga dw kasi tech support eh. san ka na-endorse na acct? ttawagan ka na lang once open na ulit..
dunno exactly kung ano acct..isp acct ata..sumthing like that..aion..:rotflmao:

[Neo_Rage]

i work sa rmh, compared to other call centers, eto yung hindi sobra yung pressure and still ur earning sumthing, d nga tulad ng iba na malaki *** offer pero patayan naman yung trabaho. we are a growing company, take the experience wala naman mawawala sayo e!!!!!! it is your attitude towards the job hindi dahil sa account na hinahandle mo.

[Brother Beer]

anong balita? tagal kong walang balita ah, until a few days ago at may nagkwento sa akin na maraming nalilipat paalis ng ts acct? magsasara na ba? tanong lang.

nilipat yung ibang ts chat agents sa cs kasi over staffed ang chat support. napansin na siguro nila na sobra nang petiks dun sa chat. hehe...

[Brother Beer]

haaay... grabeh na to... miss ko na RMH. it's been a while since the last time i was around... kamusta kamusta kamusta!!! ok pa ba? hehehehe... with brother beer around, im pretty sure, everything is just alright. hala, sharigan, nasan ka na ngay? parang hindi na kita nakikita dito...

nyak! ilokana ka gothiCAT? musta ngay? anya ti aramiden mo? wag ka magreply ng ilokano kasi isa lang yan sa limang sentence/phrases na alam kong ilokano. hehe... so ano na nga ginagawa mo ngayon? Ü

[Brother Beer]

ayos ka brotherbeer ah!:rotflmao: may friend ka kamo sa msn cs L2 na len ang name?? do you know her last name?? hmm..

hehe, si clark nga yun... chaka L2 TS ata yung friend nya. Ü
question lang passionista... anong ginagawa ng L2 CS?

ei clark! may kilala akong len na L2 TS. oh and yes, MSN TS ako. sinabi mo ba sa recruitment na siya nagrefer sayo. sana sinabi mo para hati kayo sa referal incentive. *okay*

[Brother Beer]

i work sa rmh, compared to other call centers, eto yung hindi sobra yung pressure and still ur earning sumthing, d nga tulad ng iba na malaki *** offer pero patayan naman yung trabaho. we are a growing company, take the experience wala naman mawawala sayo e!!!!!! it is your attitude towards the job hindi dahil sa account na hinahandle mo.

ei neo! msn ts ka ba?

[Brother Beer]

may naririnig ba kayo na bagong papasok na accounts? like *** MCI/X box/Sprint together w/Nextel/MSN TV, Ad Center/Amazon? Ask ko lang kasi nagwowork ako sa NCO Surrey... napasok kami ng union kaya baka ilipat daw *** ibang accounts jan sa Manila site nila... hnd ko alam kung tinatakot lang kami o ano...may naririnigrinig ba kayo? salamat :)

NCO Surrey? hmmm... yung iba jan sa nabanggit mo balibalita nga na papasok dito. saan yang NCO Surrey? sa Surrey? :hmm: hehe... saan yun?

[sharingan]

NCO Surrey? hmmm... yung iba jan sa nabanggit mo balibalita nga na papasok dito. saan yang NCO Surrey? sa Surrey? :hmm: hehe... saan yun?


Canada yan brotherbeer. musta naman workout mo?lumiit na ba tummy?;)

[clark_styx]

hehe, si clark nga yun... chaka L2 TS ata yung friend nya. Ü
question lang passionista... anong ginagawa ng L2 CS?

ei clark! may kilala akong len na L2 TS. oh and yes, MSN TS ako. sinabi mo ba sa recruitment na siya nagrefer sayo. sana sinabi mo para hati kayo sa referal incentive. *okay*

yup si lenne po yung kakapanganak lang..sya lang siguro len sa msn ts l2..dbuh 3k *** referal bonus? ang nilagay ko yung name nung friend ko na nag ttraining sa DA acct..brotherbeer,tootoo po ba na madaming chikas sa csr??:naughty:

[kofi]

NCO Surrey sa CANADA po yun...may kamag-anak ako dun.

di ba dati pa yun referral bonus? refer niyo ako, balik ako tapos hati tayo!

[Brother Beer]

Canada yan brotherbeer. musta naman workout mo?lumiit na ba tummy?;)

hmmm... may mga pinoy din pala sa canada call centers... pwede! :naughty:


nakakatamad magabs e. got good gains sa lahat except sa abs, tho lumiit na siya ng konti. hehe... ang panget nga e. panira ng view yung tyan ko. pero aayusin ko na. ill do abs after every workout and ill focus on cardio and abs during the weekends, that would be my "rest" session. taas pa ng body fat ko e, asa 26% pa. got to trim that down.

[clark_styx]

gud morning guys..daan langpow..sana naman maging ok na tong pex..

[halller]

vxi...malaki commission di mo na iintindihin ang basic mo na 10 thou kung non regular at 12 thou kung regular.PERO....PERO...at PERO pa ulit!bababa ang tingin mo sa sarili mo dahil kayod kalabaw ka talaga!:grrr:

11 hours PER DAY, 5 days a week at 30 MINUTES lang ang lunch break!split pa ang days off....masaya kasi malaki talaga ang sweldo every other fridays pa ang swelduhan....pero pag nagtagal iisipin mo kung tama ba ang ginagawa sa yo sa kumpanya....iisipin mo kung tama pa ba ang trato sa iyo na walang pakundangan magtatanggal ng mga empleyadong regular na walang proper reason...asan na ang karapatan ng mga empleyado?!pag holidays na dapat pribilehiyo mo na off set pa!masaya ba na kumikita ka nga ng malaki para lang sa ikamamatay mo?!ano yun nagiipon ka para sa pagpapagamot mo?!para sa pagpapalibing mo?!


maganda kung titignan na nasa rcbc isang prestihiyosong bldg sa ayala pero natatakpan ba talaga ng bldg at sweldo ang karapatan ng mga empleyado?ganun na ba tayo kadesperado?!:eek:

totoong malaki ang pasweldo sa call centers pero ganito ba talaga sa call center at ang ehemplo ay ang vxi?VXI...VISION-X!!!!! ang vxi na wala pang rehistro sa SEC? tama ba na pinapayagan ang ganitong kumpanya dahil sa pera? at tama ba na matapakan pati karapatan ng mga empleyadong pinoy dahil din sa pera?NASAAN NA ANG TULONG NG GOBYERNO?ASAAN ANG DOLE?ASAAN ANG MGA PAHINA SA LABOR CODE NA NAGSASABI AT NAGLALAHAD NG KARAPATAN NG BAWAT EMPLEYADO...ANG PARA SA EMPLEYADO AT DI LAMANG PARA SA KUMPANYA?

i just hope we all think about this....and as for vxi...hindi man natuloy ang pagbubulgar sa 128 agents na tinanggal ninyo sa isang araw take note ISANG ARAW LANG,at sunod sunod pang pagtanggal sa iba pang empleyado regular man o hindi,tenured or not...may araw pa rin kayoNG namananagot para sa unti unting ninanakaw ninyong karapatan ng bawat empleyado sa inyong kumpanya....sana ay wala ng magpaloko sa ganitong klase ng pamamalakad....sana ay magising at wag na tayong matulad sa napakaraming empleyado na nawalan ng trabaho sa loob ng isang araw lamang....wala ng work ethics,wala ng rules and regulations,wala ng kontrata na nagpoprotekta sa karapatan ng empleyado at kumpanya...palagi na lamang kumpanya...


di ba kayo nagtataka bakit walang nagsusulat tungkol sa vision-xcam?dahil 11 hours ang trabaho nila sa bawat araw,30 minutes lang ang lunch break at di pa nabibilang ang long huddles ng mga tl's at no overtime pay pa!dahil kesa isulat pa nila ang nangyayari sa loob,ipapahinga na lamang nila....ikaw,kaya mo ba magtagal sa ganitong klase ng pagtrato? ang kayod kalabaw at walang kasiguruhan kung hanggang kelan ka magtatagal sa kumpanya?ikaw naintindihan mo ba ang naranasan at nararanasan pa ng mga tao sa loob ng 15th,16th,26th floors sa rcbc tower 2?ikaw kaya mo bang sikmurain ito?

[clark_styx]

any csrs here?
anu2x po ba accts sa csr?

[gothiCAT]

nyak! ilokana ka gothiCAT? musta ngay? anya ti aramiden mo? wag ka magreply ng ilokano kasi isa lang yan sa limang sentence/phrases na alam kong ilokano. hehe... so ano na nga ginagawa mo ngayon? Ü

hehe hindi naman po, pero my father's ancestry hails from pangasinan... studied in baguio so picked up a few ilocano words along the way... :)

[Brother Beer]

this "server too busy" thing is starting to get to me. grrrrrrrr...

pareho palang taga pangasinan yung mga ninuno natin. Ü sa baguio rin ako natuto ng ilokano, ng konting konti. hehe...

[Brother Beer]

this "server too busy" thing is starting to get to me. grrrrrrrr...

pareho palang taga pangasinan yung mga ninuno natin. Ü sa baguio rin ako natuto ng ilokano, ng konting konti. hehe...

[Brother Beer]

this "server too busy" thing is starting to get to me. grrrrrrrr...

pareho palang taga pangasinan yung mga ninuno natin. Ü sa baguio rin ako natuto ng ilokano, ng konting konti. hehe...

[Brother Beer]

ayan kasi! nakupuuuuuuuuuuuuuu...!!! arrrrrrrrrrrrrrgggggggggh!!!

[chicky_sherlock]

may chat/email support ba dito sa rmh and hiring ba? tnx!

[Brother Beer]

meron pero hindi hiring e. what their doing now is crosstraining the top performers sa phone support to chat support. yung ibang agents na naghahandle ng chat tinangal kasi sobrang pasaway. kaya ayun, phone support na sila for life. olats! hehe...

[gothiCAT]

this "server too busy" thing is starting to get to me. ---ako rin!!!

brother beer- kelan ka nagbaguio??? :)

[Brother Beer]

sa baguio ako from 2000 to 2004. pero almost every summer andun kami ng family ko. well that was before nung nagaaral pa ako. ngayon paakyat akyat nalang ako kung my time. saan ka nagaral dun?


malapit na raw magopen ang XBOX! sana maaprove yung transfer ko! :spinhalo:

[dphx]

May XBOX account? Asteeg! Pwede ba ako mag-apply dyan?

Ano pang accounts ang open?

[kofi]

tagal na ng Xbox na yan a. pero oo nga aw tuloy na raw this time. 50 agents? tama ba ang rinig ko?

[clark_styx]

haay..anyone,may idea ba kayo kung kelan start ng training for csrs? sabi kasi sakin mga 1st wik of april daw pero nde pa daw sure..eion xcited nako..im stll waitin for their call for my ops interview..

[Brother Beer]

^wait ka lang men. minsan yung ops interview is 2 or 1 day before the start of training.

yep tuloy na tuloy na ang Xbox. nagpost na nga ng internal hiring for TMs e.

apply ka lang dphx! Ü

nakupu! lalo nananaman hahaba ang pila sa pantry nito! woooooh! Ü

[clark_styx]

haha..excited na talaga ko pumasok sa rmh..sana maging happy ako jan..ü

[passionista]

i work sa rmh, compared to other call centers, eto yung hindi sobra yung pressure and still ur earning sumthing, d nga tulad ng iba na malaki *** offer pero patayan naman yung trabaho. we are a growing company, take the experience wala naman mawawala sayo e!!!!!! it is your attitude towards the job hindi dahil sa account na hinahandle mo.

wow! i really like that attitude! that's true, i agree! *okay*

[passionista]

hehe, si clark nga yun... chaka L2 TS ata yung friend nya. Ü
question lang passionista... anong ginagawa ng L2 CS?

ei clark! may kilala akong len na L2 TS. oh and yes, MSN TS ako. sinabi mo ba sa recruitment na siya nagrefer sayo. sana sinabi mo para hati kayo sa referal incentive. *okay*

regarding your question about CS L2 - before nung IA/IS pa lang ang queues they are taking escalation calls lang or minsan they are taking both queues, L1 and L2. pero since ngayon may iba ng queues like OS and BC, they are taking those as well, meaning to say multiple (5) queues na sila. sila rin ang nakikipagcoordinate sa L4.

[passionista]

hmmm... may mga pinoy din pala sa canada call centers... pwede! :naughty:


nakakatamad magabs e. got good gains sa lahat except sa abs, tho lumiit na siya ng konti. hehe... ang panget nga e. panira ng view yung tyan ko. pero aayusin ko na. ill do abs after every workout and ill focus on cardio and abs during the weekends, that would be my "rest" session. taas pa ng body fat ko e, asa 26% pa. got to trim that down.

eh true naman bang from NCO Surrey ang isa dyan?:D :bungi: :eek_tongue:

[clark_styx]

regarding your question about CS L2 - before nung IA/IS pa lang ang queues they are taking escalation calls lang or minsan they are taking both queues, L1 and L2. pero since ngayon may iba ng queues like OS and BC, they are taking those as well, meaning to say multiple (5) queues na sila. sila rin ang nakikipagcoordinate sa L4.

ah ganun..so ano2 po ba accts sa CS? mahirap ba? mga ilang calls per day?

[Brother Beer]

regarding your question about CS L2 - before nung IA/IS pa lang ang queues they are taking escalation calls lang or minsan they are taking both queues, L1 and L2. pero since ngayon may iba ng queues like OS and BC, they are taking those as well, meaning to say multiple (5) queues na sila. sila rin ang nakikipagcoordinate sa L4.

grabe. mas toxic ata jan ha. :hmm:

[Brother Beer]

ei clark! sa cs ba talaga gusto mo? kung gusto mo parin magTS, try mo tumawag sa recruitment tapos tanong mo kung may opening na sa ts, xbox ka mapupunta malamang. Ü

[havocwreaker_05]

ei clark, alam ko MSN lang may CS acct sa RMH. tama c brother beer, magTS ka na lang, mas mataas ng konti yung sweldo. pwede ka ring magSALES. maraming sales accts dito... try your luck, bro.

[sgt_sagara]

just got a job offer from RMH last friday.. L2 TS 1st time ko to e.. bukas na simula training.. -- monday hmmmnnn?? mukhang masaya to!!

[havocwreaker_05]

sgt.. L2 TS ang position mo? MSN daw ba? la bang nabanggit sa inyo about Xbox?

[bitterjuice]

Kung gusto nyo ng totoong L2, Resolution Specialists also known as L2 sa Dell is open since Feb 13. Mag apply na kayo sa www.dell.com/manila dahil isasara na nila ang posisyon sa July. Ang sweldo 27,000 basic hindi pa kasama ang overtime at night diff dahil kailangan nanjan ka hanggang matapos ang last agent sa team mo sa calls nya. Wala pong taking ng calls ang L2 sa Dell. 2 1/2 months ang "petiks" training. Marami rami na ring RMH/NCO na L2 na RS dito sa Dell.

[havocwreaker_05]

ikaw, bitterjuice, ano ba position mo? balak ko rin sanang mag-apply sa Dell pero sabi nila mahirap ang interviews at exams para sa L2. nga pala, may Floorwalker position din dun d b? Is it the same as L2?

[cvgt2]

cno2 ** galing convergys na lumipat sa RMH.. need you feedbacks about your experience tsaka comparisons vs convergys...

[sgt_sagara]

sgt.. L2 TS ang position mo? MSN daw ba? la bang nabanggit sa inyo about Xbox?

wala pa ko balita about sa xbox.. MSN live ang support namin. E-mail support. Sub account ng MSN.

[Brother Beer]

ei guys... if you want to invite peeps to your call center on this thread, thats no problem at all. open naman tong thread na to 2 all e. but, if you wanna talk or inquire about that particular call center, how to apply and the requirements and all that... it would be greatly appreciated if you talk about it sa thread ng call center na yun or through pm nalang. Ü we all have our own threads naman e diba. amen!? hehe...

[dphx]

To the RMH peeps,

Would anyone be kind enough to give me some details on applying at RMH? Text me at 09183459097.

Thanks.

[havocwreaker_05]

i don't see anything wrong with talking about another call center in this thread. we have the freedom to share our views and ambitions about the call centers we work at and those we plan to transfer to. it's really unavoidable that we compare these call centers.

anyway, i think Microsoft Xbox will be ramping up in a few weeks and they will externally hire 50 agents, but they're currently looking for Team Managers. you guys might want to check it out.

[Brother Beer]

guilty? hehehe... :D if you want to compare, then go; if you want to aire out your plans sa ibang call centers or for the future, then goo; if you want to diss other call centers, then gooo; if you want to diss this call center, then goooo; if you want to sell your dog, then gooooo. im all for all of that. however, thats not my point, my point is, if you want to inquire about other call centers, then do it sa thread ng call center na yun. ayt!? chaka hindi ko naman sinasabi na yun ang ginagawa mo o ng sino man, nagpapaalala lang. Ü baka kasi dun na mapunta yung usapan nyo. un lang po sir. hindi naman ako nagbabawal e, hindi naman ako ang batas at hindi ako nambabatas dito (sa calls lang!) hehe... but try not to think about it in terms of mali ba to o hindi, try to think about it in terms of respecting the thread and its posters. Ü

[Brother Beer]

la lang.... nadoble uli e. tsk tsk sk

[clark_styx]

ei clark! sa cs ba talaga gusto mo? kung gusto mo parin magTS, try mo tumawag sa recruitment tapos tanong mo kung may opening na sa ts, xbox ka mapupunta malamang. Ü

ah talaga pwede tumawag? hmmm..anu pong number ng recruitment?sana pwede pa po ko..:bashful:

[havocwreaker_05]

well, we'll just have to respect each other then. no one's dissing anyone or anything. we have the freedom to say anything so just let it be.

dphx, tawag ka lang sa 981-7555 and inquire about job openings. i think there are a lot of available positions at the moment.

[havocwreaker_05]

para sayo pala, clark, yung message ko about the tel. no. ng rmh. basta tawag ka lang at mag-inquire.

[Econ_major]

actually... punta ka *** ng recruiting area tpos sabihin mo *** positions na ure applying... *** naman *** maglalagay sa iyo sa tama mong acct

[cvgt2]

any ex-convergys ppl here? need to know your experience comparing cvg and rmh.. thanks!

[fibia]

LOOKING FOR 1 FEMALE ROOMMATE (preferably from call centers in makati) ASAP


i am looking ASAP for 1 female call-center roommate to share my room. the room is inside a 4BR unit at KIngswood Condo in Pasong tamo cor. V.Cruz, near Shopwise Makati. the 4br condo unit is already furnished with ref, stove, sala and dining set, etc.Said room is carpeted, has own cr, aircon, cabinets, bed, good for up to 4 people , but im only looking for 1 female room mate para hindi hassle masyado.


room rent is P8,000/mo; inclusive of dues, exclusive of utilities; 2 months deposit, 1 month advance. i think this is cheap na considering the prime location and great amenities of the condo.

we'll split the the rent. im moving in by first week of april. for those interested please email me at pfb82@yahoo.com

[Sporty98]

Hey guys! You might wanna checkout this new call center, Electraserv Phils. Inc.

Website: www.electraServ.com

Email: jobs@electraServ.com

Landline: (02) 751-7070

Address: 6/F BA Lepanto Bldg.
8747 Paseo De Roxas, Salcedo Village
Makati City 1226

Spread the word! Thanks! Ciao!

[passionista]

ah ganun..so ano2 po ba accts sa CS? mahirap ba? mga ilang calls per day?

i can say that cs is bit tough. mataas kasi ang standard ng account. aside from the main acct., may ibang sub accts din ang hinahandle ng cs.

[passionista]

grabe. mas toxic ata jan ha. :hmm:

medyo toxic nga dito compare to L1. L2 kasi diba major troubleshooting?

[passionista]

ei clark, alam ko MSN lang may CS acct sa RMH. tama c brother beer, magTS ka na lang, mas mataas ng konti yung sweldo. pwede ka ring magSALES. maraming sales accts dito... try your luck, bro.

rmh has other cs accounts as well. yep, we have several outbound accounts too. :D

[passionista]

well, we'll just have to respect each other then. no one's dissing anyone or anything. we have the freedom to say anything so just let it be.

dphx, tawag ka lang sa 981-7555 and inquire about job openings. i think there are a lot of available positions at the moment.

rmh is still immediately in need of tech support and cs people. refer lang ng refer, may incentive naman tayo eh.. ;) :D

[clark_styx]

i called the recruitment team last march 29 to inquire if theres an opening for tsr position,i was still waiting for the call for the ops interview for csr position..i asked the personnel if they could just reconsider my application for the tsr postion since the interviewr (i think her name is mella)told me that if they would have an opening for tsr position,they would just reaasign me,however by that time..march 10 ata nun,only csr/da/sales position wer open..sabi nung tinawagan ko sa recruitment,theyll just call me back..hmmm..i cant wait...any advice?

[theazo]

cno2 ** galing convergys na lumipat sa RMH.. need you feedbacks about your experience tsaka comparisons vs convergys...


cno2 ** galing convergys na lumipat sa RMH.. need you feedbacks about your experience tsaka comparisons vs convergys...


Ako.. galing CVG now working here in RMH.

Okay ang CVG sa employee care nila like *** Medicard ( Fortune na yata sila ngayun ) upon training, meron na kagad. Salary, ganun din, upon hiring. Nung time ko, starting is 12,500 plus 1,000 meal allowance tpos me increase ka pag naging regular ka. Before ako maregular, nagkaroon rin ng salary increase na 1,000. Ngayon, inde ko lang alam kung magkano na ang total salary ng mga agents dun. Balita ko, nasa 17K tapos me mga allowances sila like meal, transpo. Me mga incentives din like pag nakakuha ka ng mataas sa POSE ( CSAT dito sa RMH ), Pay for Performance ( BOE naman dito ). Inde ko pa alam kung anu pa *** mga dinagdag nila kasi inde ko nakakausap *** mga barkada ko dun e.

RMH- training allowance lang pag ala ka pa sa production floor. Medicard upon regularization lang.

Working environment, eto ang inde ko gusto. Mga agents dun, CVG, kanya kanya. Walang pakialam sa isa't isa. Pag di kayo magkakilala, inde kayo magkakilala. Minsan sa isang team, inde magkakasundo. Mga burgis pa ang mga agents dun. As in sobrang pasosyal. Pag di ka in, ala ka. Buti lang kung me mga true frends ka na makikita dun. Pag pumapasok ako ng building, taena, amoy na amoy ang stress! Di ka pa nagko calls, stressed ka na.

RMH-Di katulad dito sa RMH, kahit na sabihin mo na inde kayo magkakateam, magkakakilala kayo. Okay ang bonding ng mga agents. You can talk to your TM pati sa mga QCs nyo. Sa CVG, inde mo nga nakikita *** mga QAs. Nasa "aquarium" lang sila. Hehehehe.

Sobrang hirap ng trabaho sa account ko nun. As in q-ing lalo na pag nyt shift ka. As in ihi lang ang pahinga mo. Maswerte na rin ako napunta ako dito kasi kahit nagq- q-ing sa phone, ala pa rin yan kung nasa CVG - SBC account ka. Kahit sabihin mo na me manda OT, ala pa rin yan sa CVG kung hirap ang usapan.

Sa kin lang, aanhin ko naman *** mataas ang salary kung sobrang pagod ka naman and pressured, inde ka masaya sa working environment mo, u do not feel important because of your TL kasi me sarili syang favorites.

Kahit sabihin natin na me mga inde ring maganda na nangyayari dito, un lang naman ang problem e. I gained a lot of friends here, I love my TM, I love my wavemates ( sa CVG kaya, sayang saya pa ako nung nag production kami kasi inde ko na makikita *** mga burgis kong ka wavemates! ), pati *** place kasi malapit lang din sa min. So, san ka pa? Sana lang, magtagal ako dito :)

Mabuhay!

[arkienuts]

ako galing din cvg...

ewan ko dun sa nasa taas ko ^^ pero para sa kin, mas ramdam ang team spirit sa cvg. unang-una, sa troubleshooting pa lang, kasama mo ang mga team mates mo. bukod sa magkakatabi kayo sa row na malapit sa station ng tm nio, eh meron pa kmeng quickcomm (parang messenger dito). so yung buong team pwedeng mag-usap during troubleshooting. andun din yung TL to give feedbacks kung may question ka or something. tas, kung avail (lalo na during mid-shift) eh wala kayong ibang gagawin kundi mag-usap sa quickcomm. ang saya. hehe. kung anu-anung trip tuloy ang nabubuo sa quickcomm.

tapos pa, sa cvg, regular ang mga team meetings. so you really gets to know your team mates. lumalabas pa kme ng team namin every for team-building almost every month. dito sa rmh, hindi ko naramdaman yun khet kelan. nakilala ko nga lang ang mga team mates ko sa after na 'kong maregularize. never kseng nag-team meeting dito e. pa-isa-isa ang meeting sa TM.

pero one thing which is so true sa cvg is queueing! sobra! pamatay! saka sobrang hirap ng stats. napaka-unfair pa ng POSE (CSAT dito na QOS na raw ngayon) dahil it will really be taken against you kapag sumablay ka. it's all or nothing kse yun e. pag 10 okay pero pag nde, lagot ka. ganun dun.

saka pala sa sbc (cvg ortigas), magandang facilities. malamig, maluwag ang mga workstations (yung dalawang station sa rmh isang station pa lang dun), may sleeping room, may shower room, may xerox for agents, may fax, may phone for outside calls (mga TL stations), etc. nde nga lang free food pero ok lang yun, may allowance naman e. saka ako nun, sa 14500 ko na basic e kulang-kulang 9,000 ako every kinsenas samantalang dito eh 18000 nga, pay slip mo naman maswerte nang umabot sa 7K (wapak!)...

ask me why i'm here? proximity reasons plus free food plus it's in abscbn...i can go to my raket just after work. :)

[arkienuts]

ako galing din cvg...

ewan ko dun sa nasa taas ko ^^ pero para sa kin, mas ramdam ang team spirit sa cvg. unang-una, sa troubleshooting pa lang, kasama mo ang mga team mates mo. bukod sa magkakatabi kayo sa row na malapit sa station ng tm nio, eh meron pa kmeng quickcomm (parang messenger dito). so yung buong team pwedeng mag-usap during troubleshooting. andun din yung TL to give feedbacks kung may question ka or something. tas, kung avail (lalo na during mid-shift) eh wala kayong ibang gagawin kundi mag-usap sa quickcomm. ang saya. hehe. kung anu-anung trip tuloy ang nabubuo sa quickcomm.

tapos pa, sa cvg, regular ang mga team meetings. so you really gets to know your team mates. lumalabas pa kme ng team namin every for team-building almost every month. dito sa rmh, hindi ko naramdaman yun khet kelan. nakilala ko nga lang ang mga team mates ko sa after na 'kong maregularize. never kseng nag-team meeting dito e. pa-isa-isa ang meeting sa TM.

pero one thing which is so true sa cvg is queueing! sobra! pamatay! saka sobrang hirap ng stats. napaka-unfair pa ng POSE (CSAT dito na QOS na raw ngayon) dahil it will really be taken against you kapag sumablay ka. it's all or nothing kse yun e. pag 10 okay pero pag nde, lagot ka. ganun dun.

saka pala sa sbc (cvg ortigas), magandang facilities. malamig, maluwag ang mga workstations (yung dalawang station sa rmh isang station pa lang dun), may sleeping room, may shower room, may xerox for agents, may fax, may phone for outside calls (mga TL stations), etc. nde nga lang free food pero ok lang yun, may allowance naman e. saka ako nun, sa 14500 ko na basic e kulang-kulang 9,000 ako every kinsenas samantalang dito eh 18000 nga, pay slip mo naman maswerte nang umabot sa 7K (wapak!)...

ask me why i'm here? proximity reasons plus free food plus it's in abscbn...i can go to my raket just after work. :)

[theazo]

ako galing din cvg...

ewan ko dun sa nasa taas ko ^^ pero para sa kin, mas ramdam ang team spirit sa cvg. unang-una, sa troubleshooting pa lang, kasama mo ang mga team mates mo. bukod sa magkakatabi kayo sa row na malapit sa station ng tm nio, eh meron pa kmeng quickcomm (parang messenger dito). so yung buong team pwedeng mag-usap during troubleshooting. andun din yung TL to give feedbacks kung may question ka or something. tas, kung avail (lalo na during mid-shift) eh wala kayong ibang gagawin kundi mag-usap sa quickcomm. ang saya. hehe. kung anu-anung trip tuloy ang nabubuo sa quickcomm.

tapos pa, sa cvg, regular ang mga team meetings. so you really gets to know your team mates. lumalabas pa kme ng team namin every for team-building almost every month. dito sa rmh, hindi ko naramdaman yun khet kelan. nakilala ko nga lang ang mga team mates ko sa after na 'kong maregularize. never kseng nag-team meeting dito e. pa-isa-isa ang meeting sa TM.

pero one thing which is so true sa cvg is queueing! sobra! pamatay! saka sobrang hirap ng stats. napaka-unfair pa ng POSE (CSAT dito na QOS na raw ngayon) dahil it will really be taken against you kapag sumablay ka. it's all or nothing kse yun e. pag 10 okay pero pag nde, lagot ka. ganun dun.

saka pala sa sbc (cvg ortigas), magandang facilities. malamig, maluwag ang mga workstations (yung dalawang station sa rmh isang station pa lang dun), may sleeping room, may shower room, may xerox for agents, may fax, may phone for outside calls (mga TL stations), etc. nde nga lang free food pero ok lang yun, may allowance naman e. saka ako nun, sa 14500 ko na basic e kulang-kulang 9,000 ako every kinsenas samantalang dito eh 18000 nga, pay slip mo naman maswerte nang umabot sa 7K (wapak!)...

ask me why i'm here? proximity reasons plus free food plus it's in abscbn...i can go to my raket just after work. :)

swerte ka lang siguro kasi napunta ka sa maaayos na team. *** 3 teams na napuntahan ko masasabi ko na wala talagang nangyari samin. San ka pa ba kung sa team ninyo e 3-4 na tao lang ang pinapakinggan ng TLs mo. Nakakababa ng morale pag gnun di ba?

Gnun **, nagpapa team building din *** TL ko dun sa CVG.. madalas din un... mga labas namin ng team. Me motibo kasi *** TL ko. Kasi gusto ng TL ko na lagi kasama *** Girl TL na kinakarir nya though me boyfriend na ito at me asawa naman ang TL ko. O di ba? Yun ang dahilan! Pakita pa samin *** pagtataksil nilang dalawa! Hehehehehe!!!!!!Hahahahahahaaha!!!! Hohohohohohoohooo!!!!

Pasaway pa ang HR. Winala *** SSS digitized ID ko. Bago ko pa nakuha *** sickness benefit ko e inabot ng 5 months at muntikan ng mawala rin. Dahilan nila: "Kasi nagresign na *** nag hahandle nun dito e. Inde naman samin sinabi kung saan nya tinatago *** mga papers. Hindi sya nag turn over ng mga files nya."

Potah! Tama ba un????? Okei na dahilan di ba???

Siguro nga swertihan lang kung mapupunta ka sa maaayos ns team. Pero sabi ko nga napaka coincidence na lahat ng team na nalipatan ko, together with my 3 wavemates-friends, e ala tlgang kwenta.

Yeah, I know Quickcomm. Nung time ko, pag alng TLs dun humihingi ng escalation approval sa QSPs ( SME dito sa tin ) which takes a lot of time bago ka makahingi ( goodluck sa AHT ), pede rin na conference chat ng team. Pag me mga updates, dun din nila pinapadala. Sana meron din dito nun.

Maganda din dun sa CVG, pag absentee call ka, they would simply ask ur name, ur shift, ur TM and the reason why you will be absent. Tapos nun, ayus na! Ala nang cheche bureche. Di tulad dito, makikipag away ka pa sa RTA, di ba?

Sa clinic, gnun din. Pag alam talaga nila na di mo kaya mag calls ( cause they know that you won't be able to perform ur job if you are not feeling well. stressful na nga *** work e di lalo ka pa mai stress, mas lalala pa *** sakit mo. ) papauwiin ka na nila. Pero of course, advised to go home ka if only na assess nila na talga me sakit ka kasi *** iba nagdadahilan lang naman. Then, tatawag *** nurse sa workforce at ipagpapaalam ka sa TL mo tsaka sa workforce na advised to go home ka na.

Ewan ko, **** gnun na ok ang facilities, etc., etc., mas naging organize *** pagiging call center agent ko dito kesa sa CVG. I found new friends and nice TM, QCs. Ewan ko lang sa mga OMs. Pero I owe it din naman sa CVG, *** knowledge ko about troubleshooting. Marami din ako natutunan dun, un nga lang medjo di maganda experience ko dun.

Yun lang po. Sana I can have the best of both worlds... kaso malabo :(

[passionista]

that's what we call "survival of the fittest"... :naughty: :D ;)

although we still have to admit rmh's imperfections dahil wala naman talagang perfect world di ba.. ang gusto ko dito homey.. people are friendly.. free food.. and everytime na may corporate party ang saya saya! like now, im looking forward to our 3rd year anniv celebration,and im sure na ang saya saya na naman!!! hard rock kaya ulit...? or party central?... hihihi...:naughty:
galing ng "events" eh (uy si ms.loucelle...hehe :D ), they contribute vibrant colors to our lives during parties...:D

[theazo]

that's what we call "survival of the fittest"... :naughty: :D ;)

although we still have to admit rmh's imperfections dahil wala naman talagang perfect world di ba.. ang gusto ko dito homey.. people are friendly.. free food.. and everytime na may corporate party ang saya saya! like now, im looking forward to our 3rd year anniv celebration,and im sure na ang saya saya na naman!!! hard rock kaya ulit...? or party central?... hihihi...:naughty:
galing ng "events" eh (uy si ms.loucelle...hehe :D ), they contribute vibrant colors to our lives during parties...:D


AY korek ka jan. Me mga flaws din naman ang management pero at home talaga ako dito. Dami kong friendships and isa pa nakakalabas ako after work kasi inde naman masyadong pagod. Inde katulad dun sa CVG na sa sobrang q-ing e windang windang na ang buhay mo.. mwawalan ka talaga ng social life dahil masakit na ulo mo pati lalamunan mo kaka calls. Free unlimited food un nga lang sandamakmak ang luya, hehehehe!!! Pero pede na, pangtawid gutom :rotflmao:

Plus me free drinks pa di ba?? Coffee na lang ayus na!!! Lapit pa sa min!! marami pang stars!! heheheheeeee !!!!

[DEATHWALK]

Is it true na 50% off the monthly rates ang rmh peeps sa fitness first?

[clark_styx]

Is it true na 50% off the monthly rates ang rmh peeps sa fitness first?
1800/mos daw para sa rmh employees

[hugobossph]

^^ wow, mag-aaply nga ako dito after holy week sana matanggap ako.