RMH Teleservices Inc.

[Brother Beer]

1800/mos daw para sa rmh employees


ei clark! pasok ka na ba? saang account ka napadpad?

[illumna]

nilipat yung ibang ts chat agents sa cs kasi over staffed ang chat support. napansin na siguro nila na sobra nang petiks dun sa chat. hehe...

Comment lang po ng konti :).....

Inde naman ganun ka petiks sa chat. Kung tutuusin nga mas mahirap maghabol na metrics dito. QoS, MPI, QM scores. Naka save *** mga interactions namin na anytime pedeng mapull up ng kahit na sino na me access sa tool kaya makikita kagad if okay ka ba maghandle ng session o binababoy mo. Pag me mali kang spelling ( nainterchange mo lang *** 2 letters ng word) ding na kagad un kahit na isa lang ang mistake mo. Mawalan ka ng necessary punctuations sa sentence mo, again, ding na ulit yun sa professional language. Meron pa nga na double space lang patay ka na.

Di rin gnun kadali maka 9 or 8 sa QoS kasi unlike phone, cust can feel how sincere you are in helping them. Sa Chat, extra effort sa lahat ng tinatype mo. Pag hindi nila naramdaman un patay ka na kagad sa QoS mo. Un din siguro *** dahilan kaya mejo mababa ang chat sa area na un.

Sa MPI naman, ganun din. Extra effort. Ang ghost session sa chat, umaabot ng 3 minutes. You have to ping the cust thrice with a minute-sixty-sixty seconds unlike sa phone ma pag ghost call it won't take a minute to know if it is a ghost call.

Transferring... eto po ang madugo sa min. As in it would really take a LOT of time before kami makapag transfer. Yeah, I know gnun din sa Phone pag q-ing kaso mas pina prioritize ang phone over chat. Kaya kung me bakanteng L2 agent at me dalawang agent na naghihintay, 1-phone and 1-chat, sorry ang chat. MInsan naman me mga L2 agent na inde nag a aux6 pagkatanggap ng chat session. Ang siste, tong L1 chat agent na nag iintay na for one and a half hour e babalik na naman sa queue so mas mauuna na si pedro ke juan kasi *** L2 agent nag sorry at nakalimutan daw nya na ipress ang aux6. So it is another hour of unlimited listening to the hold music.

Yup, me mga nalipat na chat agents din from chat. Sabi nila mababa kasi *** metrics. Inde naman namin maconfirm un kasi inde **** pinapakita sa agents *** metrics ng iba. Pero that does not mean na petix sa chat.

Damage din dito sa dito pero keri na rin. Siguro ang konsolasyon lang dito e pede kaming mag ingay while on a chat session kasi inde naman maririnig ng cust iyun.

Yun lang po

[hugobossph]

Mag-aaply ako dito after holyweek. Anong araw ako maganda pumunta and what time. Pahingi ng tips mga friends. Isasama dapat ako dito ng isang friend ko after holyweek sabay kaming mag-aaply kaya lang di na ko kinakausap may gap yata kaya kayo na lang sana tumulong sa akin. Ilang araw ang processing dito? malalaman ba agad kung bagsak ka or pasado?

[havocwreaker_05]

hugoboss, try nyo ng mag-apply sa Monday. Hiring ata sila ngayon. Punta ka lang sa HR. Initial interview muna ang gagawin sayo tapos exam. Mabilis lang yun. Siguro within the day or the next day tapos na. yung results itatawag na lang sayo.

[hugobossph]

^^ may bond ba dito? pano pala pumunta dyan? anong address? di ko alam kung san banda ang abs-cbn. mag MRT ako galing Taft Ave. san ako baba? anong time ako pwede pumunta? madami ba applicant?

[budiluvsbak]

get down at quezon ave. take a tricycle and tell the driver mini-stop sa abs-cbn.

[hugobossph]

get down at quezon ave. take a tricycle and tell the driver mini-stop sa abs-cbn.

okey. pag nasa abs-cbn na ako, ano sasabihin ko sa guard? anong floor ba yong HR mag-susubmit ako ng resume. wala pa nga ako idea kung anong position ilalagay ko na lang customer service rep. sino ba pwede makausap sa inyo? any landline? :)

[theazo]

okey. pag nasa abs-cbn na ako, ano sasabihin ko sa guard? anong floor ba yong HR mag-susubmit ako ng resume. wala pa nga ako idea kung anong position ilalagay ko na lang customer service rep. sino ba pwede makausap sa inyo? any landline? :)

Sa information po ng ABS CBN, sabihin lang na RMH walk in applicant tpos u have to give your ID na din.

Sa 4th floor na po ang recruitment namin so don ka pupunta.

Me Directory Assistance, Collections, Technical Support Rep, Customer Service Rep... (inde na po ako familiar sa iba e )

By the way, me mga posters naman dun with job description / qualification so pede ka magdecide kung anung work *** pede sa u.. :)

Goodluck!!v

[ferkhite]

di ba pwede magapply online dun?

[hugobossph]

di ba pwede magapply online dun?

gusto mo sabay tayo mag-apply sa monday? pag-aaply ako doon kasi wala ako kasama.

[theazo]

di ba pwede magapply online dun?

ang alam ko po.. wala pa... walk in applicants lang po....*** mga nirerefer un tinatwagan nila din po...

[theazo]

di ba pwede magapply online dun?

ang alam ko po.. wala pa... walk in applicants lang po....*** mga nirerefer un tinatwagan nila din po...

[theazo]

di ba pwede magapply online dun?

ang alam ko po.. wala pa... walk in applicants lang po....*** mga nirerefer un tinatwagan nila din po...

[theazo]

Sorry for flooding ^^. Kasi inde ako makapag post kanina e... sabi sa message server busy daw....

[Brother Beer]

Comment lang po ng konti :).....

Inde naman ganun ka petiks sa chat. Kung tutuusin nga mas mahirap maghabol na metrics dito. QoS, MPI, QM scores. Naka save *** mga interactions namin na anytime pedeng mapull up ng kahit na sino na me access sa tool kaya makikita kagad if okay ka ba maghandle ng session o binababoy mo. Pag me mali kang spelling ( nainterchange mo lang *** 2 letters ng word) ding na kagad un kahit na isa lang ang mistake mo. Mawalan ka ng necessary punctuations sa sentence mo, again, ding na ulit yun sa professional language. Meron pa nga na double space lang patay ka na.

Di rin gnun kadali maka 9 or 8 sa QoS kasi unlike phone, cust can feel how sincere you are in helping them. Sa Chat, extra effort sa lahat ng tinatype mo. Pag hindi nila naramdaman un patay ka na kagad sa QoS mo. Un din siguro *** dahilan kaya mejo mababa ang chat sa area na un.

Sa MPI naman, ganun din. Extra effort. Ang ghost session sa chat, umaabot ng 3 minutes. You have to ping the cust thrice with a minute-sixty-sixty seconds unlike sa phone ma pag ghost call it won't take a minute to know if it is a ghost call.

Transferring... eto po ang madugo sa min. As in it would really take a LOT of time before kami makapag transfer. Yeah, I know gnun din sa Phone pag q-ing kaso mas pina prioritize ang phone over chat. Kaya kung me bakanteng L2 agent at me dalawang agent na naghihintay, 1-phone and 1-chat, sorry ang chat. MInsan naman me mga L2 agent na inde nag a aux6 pagkatanggap ng chat session. Ang siste, tong L1 chat agent na nag iintay na for one and a half hour e babalik na naman sa queue so mas mauuna na si pedro ke juan kasi *** L2 agent nag sorry at nakalimutan daw nya na ipress ang aux6. So it is another hour of unlimited listening to the hold music.

Yup, me mga nalipat na chat agents din from chat. Sabi nila mababa kasi *** metrics. Inde naman namin maconfirm un kasi inde **** pinapakita sa agents *** metrics ng iba. Pero that does not mean na petix sa chat.

Damage din dito sa dito pero keri na rin. Siguro ang konsolasyon lang dito e pede kaming mag ingay while on a chat session kasi inde naman maririnig ng cust iyun.

Yun lang po


ei illumna... i agree with you in most of your points. im taking in chat sessions na rin, actually im on the chat split today. mejo mahirap nga pag may chat session ka, ang daming technicalities. hindi ka pa pwede tumawa, o mag "hehe" o "haha" pag nagpapatawa yung cust. hirap magbuild ng rapport. simple steps sa phone support sometimes become cumbersome when its done through chat. pero kahit ganun, petiks parin. 4 hours and 30 mins na akong nakalogin dito pero 1 chat session palang ako. etong mga katabi ko nagmumura na kasi queuing sa phone support, may mandatory OT pa. minsan queuing din sa chat pero its more of an exception than the rule. but im sorry if you feel like i undemined your part of the msn universe. im not dissing you guys. peace out! Ü

[dAWNY]

hello. does anyone have an idea when the next training for the Directory Assistance Agents will start?

[illumna]

ei illumna... i agree with you in most of your points. im taking in chat sessions na rin, actually im on the chat split today. mejo mahirap nga pag may chat session ka, ang daming technicalities. hindi ka pa pwede tumawa, o mag "hehe" o "haha" pag nagpapatawa yung cust. hirap magbuild ng rapport. simple steps sa phone support sometimes become cumbersome when its done through chat. pero kahit ganun, petiks parin. 4 hours and 30 mins na akong nakalogin dito pero 1 chat session palang ako. etong mga katabi ko nagmumura na kasi queuing sa phone support, may mandatory OT pa. minsan queuing din sa chat pero its more of an exception than the rule. but im sorry if you feel like i undemined your part of the msn universe. im not dissing you guys. peace out! Ü


...hehehe.. okei lang po un.. just giving a piece of our share regarding this matter :)

[illumna]

hello. does anyone have an idea when the next training for the Directory Assistance Agents will start?

Maybe you can call the Recruitment to know when is the next training.

[illumna]

Maybe you can call the Recruitment Department to know when is the next training for DA.

[hugobossph]

sabi nila NCO na raw ang name nito hindi na RMH, tama ba?

[theazo]

sabi nila NCO na raw ang name nito hindi na RMH, tama ba?

Ang name po ng company is NCO Group/RMH Teleservices Asia Pacific, Inc. pero mas kilala sya as RMH.

[passionista]

^^ may bond ba dito? pano pala pumunta dyan? anong address? di ko alam kung san banda ang abs-cbn. mag MRT ako galing Taft Ave. san ako baba? anong time ako pwede pumunta? madami ba applicant?

from Taft, baba lang po ng Quezon Ave station then tawid through overpass ng MRT then walk po kayo ng pabalik ng konti, the street at the right side, that's mother ignacia. take a trike, please tell the driver to drop you off at ELJ or ministop.. we are accepting applicants from 9am til 5pm. you'd know the result within the day. if they could no longer accommodate you due to the number of applicants they would ask you to come back or they would sometimes tell you to expect a call for the sked of the next process you have to undergo.;)

[passionista]

Ang name po ng company is NCO Group/RMH Teleservices Asia Pacific, Inc. pero mas kilala sya as RMH.

It was just RMH before, then they merged. We are still known as RMH but this company is now mainly being owned by NCO Group. ;)

[passionista]

[QUOTE=dAWNY]hello. does anyone have an idea when the next training for the Directory Assistance Agents will start?[/QUO TE]

baka in a month.. hintay ka lang ng konti.. :)

[hugobossph]

thanks passionista. meron na din po akong contact sa RMH nag pm sya sa akin. Thanks Geoff, I'll call you bago ako mag-apply sa RMH tapusin ko lang yong application ko sa Dell and JP Morgan kasi mas malapit sya. Probably Tuesday morning makapunta ako dyan :)

[dAWNY]

baka in a month.. hintay ka lang ng konti.. :)

thanks passionista but, woah? in a month? how long does the training run? :confused:

[kofi]

It was just RMH before, then they merged. We are still known as RMH but this company is now mainly being owned by NCO Group. ;)

actually NCO bought RMH last April of 2004. They kept the name RMH since the all papers, licenses etc of the company is under that name. they also kept the original structure and officers, like addison hall (until umalis siya).

[Econ_major]

thanks passionista but, woah? in a month? how long does the training run? :confused:

directory assistance ba ang gusto mong applyan? alam ko, naguumpisa na naman *** bagong wave sa training... so, hintay *** ng about 1 week or 2weeks at most para sa training...

with regards sa training.... it ranges from 3 weeks to 1 month... by the time na nakapasa ka na sa lahat ng training, isasabak ka na sa transition where tlgang ikaw na *** magcacalls... hectic ang calls kci continuous pero basta familiar ka na sa listings, keri na... payo ko ***... pagaralan maigi ang government ng us... hehehehe...

[dAWNY]

Actually, i'm just waiting for my schedule for training, HR said they will call me again, i just don't know when.

US Government? what does it have to do with directory assistance, if i may ask? :)

[Brother Beer]

bump! hehe...

Happy Easter guys!!!

[clark_styx]

till now nde padin ako tinatawagan ng rmh for my ops interview..haay

[Brother Beer]

nyak! ganyan talaga minsan, ako nga inabot ng 1 month bago tawagan for my final interview e. hehe...

[zyra29]

till now nde padin ako tinatawagan ng rmh for my ops interview..haay

ok lang yan clark... wag u mawa2lan ng pag asa ikaw pa.....:) *** pa ang galing galing u... gudluck poh... :)

[yacarob]

tagal pala processing dito... tumatangap ba rito ng galing sa PeopleSupport?

[Leif_Erikson]

Totoo ba ang nabasa ko sa Ayala MRT station na 15000-18000 ang basic pay ng agent sa NCO RMH? Paano kung may call center experience na? 18k na automatically ang basic salary pwera pa allowances and 20% night diff?

[theazo]

Tech Support L1: 15K ang basic salary wala pa pon dun *** night diff. Wala pong allowances pero me unlimited meal ( 3 viands and rice w/ dessert) ang drinks ka po dito. It does not matter if you have a call center experience or none ( well, ito nung time na na hired ako which was last year.. di ko lang po alam ngayon )

Tech Support L2: 18K *** basic salary. Ganun din po... unlimited meal ( 3 viands and rice w/ dessert) and drinks.

[genmacx]

question po. in case ders somebody from HR hir. my husband applied for TM. he passed all d screening but at d end of d day, he was told dat d recruitment manager is not available & they will just call him for an appointment for interview. he didnt get a call. so maybe we thot he didnt qualify for TM coz his experience is as QA. he was QA in Convergys. so now he's wondering if he can be considered for a QA or QC post.

i would really appreciate any answer. he really wants to join the company. we just hope he could be given a chance for an interview. thanks in advance to anybody who'll answer.

[clark_styx]

question po. in case ders somebody from HR hir. my husband applied for TM. he passed all d screening but at d end of d day, he was told dat d recruitment manager is not available & they will just call him for an appointment for interview. he didnt get a call. so maybe we thot he didnt qualify for TM coz his experience is as QA. he was QA in Convergys. so now he's wondering if he can be considered for a QA or QC post.

i would really appreciate any answer. he really wants to join the company. we just hope he could be given a chance for an interview. thanks in advance to anybody who'll answer.

try calling the recruitment team..9817555

[genmacx]

thanks clark styx. HR pips, ask ko lang po if ders an opening for QC hir.

[kofi]

nung panahon ko lahat ng QC internally hired e...ewan ko lang now...

[tsokobot]

okay naman magwork sa RMH, especially if you are from QC (along EDSA) area or north (nova, fairview, bulacan), location-wise, RMH is very accessible. They offer FREE MEALS (dahil wala sila meal allowance), when I started out a year ago mejo parang pagkaing-preso ang food doon and the concesionnaire really sux... pero last december lang naimprove na ang food, 5-6 choices ng ulam, eat all you can (yes kahit ilang beses sa isang araw).. before I left free na rin ang iced tea at lemonade... i just dont know kung naayos na *** 4th floor which will be a recreation area for the employees...

pay-wise, i dont know sa ibang account pero sa tech support, L1 gets 15k for basic and L2 gets 18k.... bi-weekly ang sweldo don (every 2nd friday) at lahat ay taxable....

RMH really does its best to make the agents stay.. ang problema lang e *** management ng account... walang respeto sa mga agents, walang people skills ang mga OMs ng Tech Support account at kakawawain lang kayo sa mga mandatory OTs dahils sa taas ng attrition rate, kelangan magcollapse muna kayo o maka pakita ng signs ng ng near-death para pauwiin kayo at kailangan umiyak kayo ng dugo para payagan kayo mag Sick Leave. Ang rule pa nila pag aabsent ka: basta hindi contagious disease pumasok ka (oo, kahit asthma, cancer atbp sakit na d nakakahawa, pumasok ka). at kahit 40 degrees na ang temperature mo, sasabihin sayo ng nurse na normal lang yan at pwede ka pa mag calls... naalala ko *** isang agent na na hit-and-run on the way to work tapos nung tumawag sa office ang sabi "But we have a Service level to think of..." (wala man lang "okay ka lang? d ka ba napilayan?").. panalo d b?

and btw, sa tech support nila... you support phone, email and chat... no extra compensation, tri-media at malas malas ka pa kung multiple queues ang hawak mo... hehehhe


good luck sa mga mag aapply sa RMH teleservices inc....

edit:
just recently, i heard na may mga changes sa production... now, agent will not only share stations and amplifiers, they will share Headsets as well! Yes, you hear me right... every station has its own amplifiers and headsets... kaya share narin ng kuto/dandruff at earwax... hahaha...

para naman d ako sounding bitter sa pag alis ko sa RMH, in fairness masarap katrabaho mga agents don, close lahat ng tao sa floor lalo na pag pang umaga ka kasi konti lang kayo. Mamimiss ko sana ang mga wavemates ko kung hindi lang nagalisan din lahat.. heheh... 2nd wave ako sa TS account nila at mabibilang nalang ng daliri ang naiwan sa amin... plus *** mga naging TMs ko don sobrang cool at ang babait...

[papoo_notpapoo]

tama si tsokobot.. and you said it very well. RMH is really trying their best naman eh. Yun nga lang, may mga kakaibang elemento talaga in every company hahaha Like dito sa chat, we're really trying our best to meet the required stats for QoS pero nahihirapan kami lalo na sa pagta-transfer sa L2. Priority kasi eh phone. so syempre minsan inaabot kami ng 2-3 hours bago maka-transfer, hanggang sa mabwisit yung customer, o ma-drop na lang yung session. sa MPI pa lang patay ka na. so alam mo yun, bakit wala kaming L2? there are days na walang L2 for this queue so minsan yung ibang customer na for GEST escalation na, anong magagawa namin di ba? or multiple contact na sa MSN pero sasabihin ng webtree, escalate the issue. Pero kahit alam namin ang steps, di pwede kasi fatal ito!!! hehehe pero in fairness naman, we're not putting the blame sa RTA or kung kanino pa man, nakakainis lang yung ganun na stats namin ang maapektuhan dahil sa mga factors na to na BEYOND our control. we want to keep our job and we're taking care of it kaya hopefully,maayos na yung dapat ayusin.

i really don't want to rant here kasi our TM is trying her very best and considerate naman sya samn. What makes me stay here is yung mga tao na rin, my co-agents, mga TM, HR people (u will rarely see friendly hr peepz from other callcenters, pramis) villcare, tokai, mga guards hahaha ebribadi coz they're all nice. you'll love the atmosphere here.

tsokobot. enge naman tsokolet. hehehehe

[tsokobot]

si TM Dianne ba tinutukoy mo? Aba panalo talaga yan! First TM ko *** at super bait (not to mention super ganda) at super cool yan.. kung *** lang TM ko forever d na ko aalis jan... hehehe...


trained din ako ng chat noon, minsan ako lang naiiwan na Client/Install agent sa caht pag naka off *** talgang chat agents... tapos inalis pa ako sa shift nayon.. hehe bahala sila... walang karapatan maging OM *** mga OM don, walang people at management skills, puro pagiissue ng CA ang alam...


kala mo mga hindi nag agent, ang kakapal ng muka nila palibahasa kaya lang napromote kasi mga sipsip....

sana may gawin ang admin ng RMH don kasi lahat kami na nagexit interview sinabi namin lahat ng sama ng loob namin sa HR... anyway, no regrets naman ako sa pag alis, salamat sa kanila i am in a better working environment now...

[arkienuts]

wow buti ka pa tsokobot. so san ka na ngayon?

[arkienuts]

wow buti ka pa tsokobot. so san ka na ngayon? isama mo naman kami sa mga pangarap mo. hehehe.

[arkienuts]

wow buti ka pa tsokobot. so san ka na ngayon? isama mo naman kami sa mga pangarap mo. hehehe.

[papoo_notpapoo]

hahahaha heyow tsokobot.. nde po si TM diane *** TM ko wehehehehe ibang TM to. :-) asan na tsokolet ko???

[lokolokongpinoy]

meron bang taga MSN CS dito? ano na balita doon?

[luder]

If you are living near North of edsa, single or married with parents with degrees in college and who is presently working. RMH is the best cc for you. one of the most acessible call centers. the pay for agents whether first times or not range from 15 - 18 k as per qualification. as of this time, FREE FOOD as many times you like, 3-5 viands. star struck or want to be discovered, this is the place. gimmicks, just along the street.

Just dont be an L2 e-mail support, pays good but you have low chance of being promoted if you do not know friends up high!

!!you will be asked to take calls, write an e-mail or chat all in one day!!!!!-SAME PAY!

and yet they ask you to maintain STATS!! how can you concentrate if you have multiple mediums to support all in one DAY????!!!!!i dont know about other accounts, but this is MSN Tech account!!!

not to mention TM power trips just because his agent was caught browsing while on a call which the agent muted, waiting for the caller to hang up!!!! DIE TM! DIE!

The only place where you are forced to have 2 HOURS MANDATORY OT!!!! w/o 100php/hr!!!

and a place where you can **** managers or OM's to be in a higher position!!!!!


GOOD LUCK!!!

[kwerky]

masyado na daw mahigpit sa TS account ng RMH. Kasi bumagsak sa profficiency exam ang L2s doon, bawal na magcheck ng personal email.

Bakit ganon? Imbes na suyuin nila ang natitirang agents don lalo nila ginagawang miserable ang buhay. ang dame na nga umaalis e ganun parin trato nila. Mga pwe talaga sila.

walang kwenta mga OM don, tama, dapat sipsip ka para mapromote. kasi *** mga OM mismo sipsip yan kaya napromote.

[obranipedro]

Hey guys just got my final interview believe it or not at 12 midnight that is....After earlier I had all the exam passed thankfully!!! They informed me that ill be getting a call within 24 hours to be informed whether i passed and for contract signing or failed!!! Grabeee hirap din pala dto makapasok but still im happy cause its my first time in a call center and I think I'm in the outbound CSR ba yon??? I just hope I'll get the call within 24hrs good or bad....

[sharingan]

lakas mag-bad mouth ng mga MSN agents :rotflmao:

[Glycerin]

Okay na ba pasahod ** ??? Wala na bang delay... ???

[kwerky]

lakas mag-bad mouth ng mga MSN agents :rotflmao:

bigyan muna nila ng dahilan ang mga MSN agents na may masabing maganda tungkol sa management ng MSN Account. *** mga "bad-mouthing" na naririnig mo ay pawang mga katotohanan lamang. Kulang nalang kasi bigyan ka ng CA don pag nakikita kang masaya. Lakas mag power trip ng mga dambuhalang OMs don.

[Econ_major]

Actually, i'm just waiting for my schedule for training, HR said they will call me again, i just don't know when.

US Government? what does it have to do with directory assistance, if i may ask? :)

a lot more than you've expected.... hahaha... basta chill ***... wag maging irate operator

[Econ_major]

tutuo bang tanggal c russ at c merle? di ko na *** nakikita sa 6th floor

[kofi]

wahahaha, kumakalat na pala 'to...ano na bang presscon ng mga opisyales ng kompanya?

[obranipedro]

nyak! ganyan talaga minsan, ako nga inabot ng 1 month bago tawagan for my final interview e. hehe...
Wow grabe ganun katagal:eek: Well for me if they don't call me after a day or so I'll seek life somewhere else dami naman dyn eh, even though I'd love to work for RMH. Kinda like the people so far cool and very nice not to mention the guards are very polite I must say!!!

Ask ko lang after ba ng final interview they told you na they'll call you within 24hrs to inform you wether your in or unqualified? How long did it take them to call after the final interview? Info naman plz anyone!!!!TIA:bop:

[one_shot]

everyone is encouraged to participate in this thread (http://www.pinoyexchange.com/forums/showthread.php?t=252325&page=2) so as just to give potential employees to have an idea what your company can offer them, and also for you guys to know where you are currently standing -- this can be rather helpful to those who are thinking of migrating to other companies *okay*

[Econ_major]

ala pang news... may memo regarding the food... isang beses n *** pwedeng kumain and iba una ugn nakapirma, *** xavier reyes na... what happened? napolitika???

[kofi]

pulitika? pwede. lahat naman may pulitika e...

pero parang iba ang presscon release na napuntahan ko a. ayaw ko manguna baka maling info nasagap ko, mahirap pag hinde ka na directly involved e...ako pa msisi ninyo sa wrong info.

[nas_jo]

Mga katanungan:

1.) May bond ba sa RMH?

2.) Ano sweldo ng L1 doon? or L2?

3.) Do they have a chat support? and email support? ano account?

4.) Will I qualify if I am a inbound call call center agent then will apply for a chat support or email support?

Mga sasagot sa tanong ko salamat in advance!

[luder]

starting may 8 monday only one time nalang po ang kain!!!!
share share parin sa headset and stations!!

[luder]

wlang bond as far as i know
l1 15
l2 18
depende sa qualification
yes they have chat email
technical account (bawal sabihin!)
you should mention your preferred account during hiring procedure

[eenzy]

okay naman magwork sa RMH, especially if you are from QC (along EDSA) area or north (nova, fairview, bulacan), location-wise, RMH is very accessible. They offer FREE MEALS (dahil wala sila meal allowance), when I started out a year ago mejo parang pagkaing-preso ang food doon and the concesionnaire really sux... pero last december lang naimprove na ang food, 5-6 choices ng ulam, eat all you can (yes kahit ilang beses sa isang araw).. before I left free na rin ang iced tea at lemonade... i just dont know kung naayos na *** 4th floor which will be a recreation area for the employees...

pay-wise, i dont know sa ibang account pero sa tech support, L1 gets 15k for basic and L2 gets 18k.... bi-weekly ang sweldo don (every 2nd friday) at lahat ay taxable....

RMH really does its best to make the agents stay.. ang problema lang e *** management ng account... walang respeto sa mga agents, walang people skills ang mga OMs ng Tech Support account at kakawawain lang kayo sa mga mandatory OTs dahils sa taas ng attrition rate, kelangan magcollapse muna kayo o maka pakita ng signs ng ng near-death para pauwiin kayo at kailangan umiyak kayo ng dugo para payagan kayo mag Sick Leave. Ang rule pa nila pag aabsent ka: basta hindi contagious disease pumasok ka (oo, kahit asthma, cancer atbp sakit na d nakakahawa, pumasok ka). at kahit 40 degrees na ang temperature mo, sasabihin sayo ng nurse na normal lang yan at pwede ka pa mag calls... naalala ko *** isang agent na na hit-and-run on the way to work tapos nung tumawag sa office ang sabi "But we have a Service level to think of..." (wala man lang "okay ka lang? d ka ba napilayan?").. panalo d b?

and btw, sa tech support nila... you support phone, email and chat... no extra compensation, tri-media at malas malas ka pa kung multiple queues ang hawak mo... hehehhe


good luck sa mga mag aapply sa RMH teleservices inc....

edit:
just recently, i heard na may mga changes sa production... now, agent will not only share stations and amplifiers, they will share Headsets as well! Yes, you hear me right... every station has its own amplifiers and headsets... kaya share narin ng kuto/dandruff at earwax... hahaha...

para naman d ako sounding bitter sa pag alis ko sa RMH, in fairness masarap katrabaho mga agents don, close lahat ng tao sa floor lalo na pag pang umaga ka kasi konti lang kayo. Mamimiss ko sana ang mga wavemates ko kung hindi lang nagalisan din lahat.. heheh... 2nd wave ako sa TS account nila at mabibilang nalang ng daliri ang naiwan sa amin... plus *** mga naging TMs ko don sobrang cool at ang babait...

tsokobot,

musta nmn tyo jan?3 nlng ata electron no?hay musta mko kina jo at sa mga bagong TMs jan!yihee!!!kanino mo pinamana ang seatplan natin?

[lokolokongpinoy]

wala na magulo na sa rmh. desperado na yung management kung ano ano na ang ginagawa nila para lang mag mukha sila me ginagawa.madami ng agents ang umaalis wala pa ding paki alam management kasi malaki naman salary nila keber nila. yung pag alis ni merl and russ hindi kaya hudyat na to? alam ko kasi si merl advocate yan ng agent rights eh. madaming siyang agent benefits na sinusulong. compensation and stuff. syempre hindi na makakapag power tripping mga OM habang nandyan sya kaya siguro sya tinangal. si russ naman nawala lang sya nawala na yung unlimited food sa pantry and yung 2 years anniv bonus ng mga agents. something is fishy di ba.

[shenanneegan]

Bumaba na rin ang rate nila for outbound/telemarketing agents:

13k minus sss, pagibig, philhealth, tax + commissions
1 meal per day
20% night diff
health benefits
accident insurance

I don't know how far the commissions can go, but di na ako tumuloy. :(

[shenanneegan]

oo nga pala upon regularization, magiging 15k na ang base pay, that's after 6 months i think..

[kofi]

wala na magulo na sa rmh. desperado na yung management kung ano ano na ang ginagawa nila para lang mag mukha sila me ginagawa.madami ng agents ang umaalis wala pa ding paki alam management kasi malaki naman salary nila keber nila. yung pag alis ni merl and russ hindi kaya hudyat na to? alam ko kasi si merl advocate yan ng agent rights eh. madaming siyang agent benefits na sinusulong. compensation and stuff. syempre hindi na makakapag power tripping mga OM habang nandyan sya kaya siguro sya tinangal. si russ naman nawala lang sya nawala na yung unlimited food sa pantry and yung 2 years anniv bonus ng mga agents. something is fishy di ba.

hinde kaya, kaya naghigpit e dahil kay merl at russ? the same reason na kaya sila biglang nawala?:naughty:

[lego]

15 December 2005


TO: Ms. Elizabeth Baylon
Head, Human Resources Department
RMH Teleservices Asia Pacific, Inc.
RE: Resignation Letter for *************


Dear Ms. Baylon,


It is with the greatest satisfaction that I am informing you of my resignation effective thirty (30) days from now on 14 January 2006.

Why am I resigning? I believe the more appropriate question is, “How could I not resign?” or, “Why didn’t I resign sooner,” or even, “Why did I ever take this job in the first place?” Since it would take more time and effort than I am willing to spend listing all the reasons for my resignation, I will be listing only my major grievances. They are the following:

(1) The company is incapable of meeting its basic responsibility of paying me right.
(2) The company treats its agents as machines instead of human beings.
(3) The company does not provide the proper tools, facilities, and resources that we require as agents to fulfill our function as technical troubleshooters.

For the first point, I have never been paid right by this company. Despite the fact that I have filed repeated and numerous disputes, the company has seen fit to ignore the hours of work that I have rendered. I am not the only one experiencing this problem and I would like the company to consider what it does to the morale of its agents whenever this happens. When we are not paid right, we have to look for other ways to compensate for the company’s incompetence so we can cope with daily expenses and pay our bills. Add to this the fact that the company has the sheer and utter gall to demand that its agents render Mandatory Overtime (without sufficient notice) on a daily basis when it cannot even pay them right. Mandatory Overtime definitely does not equate to Mandatory Pay in this company. This, I suppose, is only reasonable since it cannot even correctly compute the Regular Workdays or pay the basic salary, much less any overtime rendered.

For the second point, I know of no other company that asks its agents to render Mandatory Overtime on a daily basis. Also, there are new policies and procedures implemented almost every week which leads me to wonder if the company even knows its own mind or is capable of making a decision and sticking to it. While I understand the need for a process update, one has to give a certain procedure a chance and enough testing time to see if it proves effective before implementing a new system which, in turn, will be changed a bare few weeks later. Add to this the fact that the information dissemination process appears to consist entirely of floorwalkers shouting certain announcements for certain things such as emerging issues, mandatory overtime, and the like. This is by no means an efficient procedure since agents who are on call are distracted from their customers and thus cannot focus on what their customers and the floorwalker is saying. That is, of course, if the agents are even present at their stations and are not on break or lunch. Thus, you cannot fault agents for their lack of awareness of certain updates when this is the favored method of communication. Also, many of my fellow agents have been accused by workforce that they are lying when they say they are not trained for a particular medium or that they are on Aux 6 because they are answering e-mail service requests. It is not simply enough that we are supporting mediums and issues that we were neither fully trained (or, in some cases, not even trained at all) nor getting full support for, we are also being accused of being liars. We are already exhausted from the stress of troubleshooting difficult issues. Add to this the additional demands of rendering mandatory overtime everyday and the demoralizing attitude of workforce towards us and I believe this accounts for a large percentage of the unusually high attrition rate.

For the third point, I accepted this position because I was assured that I would be answering only e-mail messages only to find myself taking in calls a month later. Suddenly, I find myself supporting mediums that I have not received sufficient training for, not to mention supporting new services such as MSN Web Messenger, Messenger for Mac, and the like. I also find it laughable that we are supporting Messenger for Mac when there is only one Mac station on the floor and in a very remote area at that, not to mention that only Subject Matter Experts can log in to the Mac and that it doesn’t even have DSL connection. This is particularly trying for those on the mid-shift since none of us have ever encountered a SME on our shift. This company has the worst facilities that I have ever seen from the air-conditioning system (or lack of it) to printing and photocopying equipment (or lack of it), not to mention the utter lack of certain basics common to other call centers such as free coffee. Of course, the basic things that we need to fulfill our function as technical troubleshooters are not even reliable. If the tools are not down, they are slow. If they are working, we are not allowed access to them. If the tools are upgraded, they work for the worse and should actually be called downgrades. Needless to say, I believe we should start troubleshooting our own issues before we even have the nerve to start troubleshooting our customer’s concerns.

I do not think that you even realize what you are losing in me as an agent the same way you did not realize what you were losing in other agents. The same way you do not realize what is driving your agents away. In my previous company, the Operations Managers and the American clients themselves held monthly formal meetings with agents to discuss issues on the floor for company-wide policies and account-specific standards respectively. This was aside from their informal one-on-one talks with us. They gave us better tools, higher pay, and higher tax-free allowance. Without our even asking for it, they also gave us higher incentives, better prizes and giveaways, special events, a shuttle service that would pick us up during storms, and a host of other things. In this company, I do not see any effort from upper management to understand the issues and demands that they are placing on their agents who are the backbone of operations and who bear the brunt and the blame for everything.

For an organization that has customer satisfaction as its main target, I find myself wondering if the company has ever asked itself or really done something about agent satisfaction. If you ask the agents on the floor, a great majority are staying because they believe they have no other options or that this is the best they can make of a bad situation. At the risk of sounding arrogant, I am not your average agent. An average agent doesn’t finish 45 to 60 service requests a day. An average agent doesn’t work 72-hour work weeks. I have other options and, more importantly, I am not afraid to take them. I have many skills and I am neither afraid of utilizing them nor am I afraid of learning new skills. Unfortunately, unlike the previous companies that I worked with, this company consistently fails to recognize the effort and dedication that I have put in my work. Hence, there can only be one solution as I no longer wish to be associated with a company that I neither trust nor respect since it has never given me cause to do so.

As I write this letter, I am getting a lot of feedback from my fellow agents that I should not render 30 days notice and I must admit their arguments make a lot of sense. That a company that has never been able to pay me properly will be likewise incapable of paying me my separation pay or tax refund. That their previous teammates who resigned were not paid their separation pay. However, despite my problematic financial situation, I have never compromised my principles for money. I believe in due process even if the company has never given me like treatment. I believe in it and I practice it and I am better than this company. Thus, I am giving sufficient notice so that this company can find another unfortunate agent to replace me.

I cannot even say that I enjoyed my time here or that I learned new skills that I can apply to another position because I have not. I cannot think or say anything good about this company and I am not the kind of person who can continue working for a company that I no longer respect. I cannot even expect the company to pay me the correct amount for my separation fee (if at all) seeing as how it cannot even properly pay my basic fee. Let’s not even go into all the overtime that I rendered.

I can no longer live on false hopes and promises. I cannot even work out an accurate budget due to the amount that is always missing from my pay-slip. I have myself to think of and a family to feed. I could go on and on with my list of grievances but I do not wish to waste any more of time on this the same way that I wasted a lot of time filing payroll disputes that were never paid. Since the company has failed time and again to recognize my rights as an employee and as a human being, there can be only one inevitable conclusion.

In summary, I look forward to my freedom with the utmost eagerness and satisfaction.


Sincerely,




********************
A Very Disappointed Agent
L2 E-mail and MSN Messenger
Mediums: E-mail, Phone, Chat
Employee Number: *******
***************@msn.com

[lego]

15 December 2005


TO: Ms. Elizabeth Baylon
Head, Human Resources Department
RMH Teleservices Asia Pacific, Inc.
RE: Resignation Letter for *************


Dear Ms. Baylon,


It is with the greatest satisfaction that I am informing you of my resignation effective thirty (30) days from now on 14 January 2006.

Why am I resigning? I believe the more appropriate question is, “How could I not resign?” or, “Why didn’t I resign sooner,” or even, “Why did I ever take this job in the first place?” Since it would take more time and effort than I am willing to spend listing all the reasons for my resignation, I will be listing only my major grievances. They are the following:

(1) The company is incapable of meeting its basic responsibility of paying me right.
(2) The company treats its agents as machines instead of human beings.
(3) The company does not provide the proper tools, facilities, and resources that we require as agents to fulfill our function as technical troubleshooters.

For the first point, I have never been paid right by this company. Despite the fact that I have filed repeated and numerous disputes, the company has seen fit to ignore the hours of work that I have rendered. I am not the only one experiencing this problem and I would like the company to consider what it does to the morale of its agents whenever this happens. When we are not paid right, we have to look for other ways to compensate for the company’s incompetence so we can cope with daily expenses and pay our bills. Add to this the fact that the company has the sheer and utter gall to demand that its agents render Mandatory Overtime (without sufficient notice) on a daily basis when it cannot even pay them right. Mandatory Overtime definitely does not equate to Mandatory Pay in this company. This, I suppose, is only reasonable since it cannot even correctly compute the Regular Workdays or pay the basic salary, much less any overtime rendered.

For the second point, I know of no other company that asks its agents to render Mandatory Overtime on a daily basis. Also, there are new policies and procedures implemented almost every week which leads me to wonder if the company even knows its own mind or is capable of making a decision and sticking to it. While I understand the need for a process update, one has to give a certain procedure a chance and enough testing time to see if it proves effective before implementing a new system which, in turn, will be changed a bare few weeks later. Add to this the fact that the information dissemination process appears to consist entirely of floorwalkers shouting certain announcements for certain things such as emerging issues, mandatory overtime, and the like. This is by no means an efficient procedure since agents who are on call are distracted from their customers and thus cannot focus on what their customers and the floorwalker is saying. That is, of course, if the agents are even present at their stations and are not on break or lunch. Thus, you cannot fault agents for their lack of awareness of certain updates when this is the favored method of communication. Also, many of my fellow agents have been accused by workforce that they are lying when they say they are not trained for a particular medium or that they are on Aux 6 because they are answering e-mail service requests. It is not simply enough that we are supporting mediums and issues that we were neither fully trained (or, in some cases, not even trained at all) nor getting full support for, we are also being accused of being liars. We are already exhausted from the stress of troubleshooting difficult issues. Add to this the additional demands of rendering mandatory overtime everyday and the demoralizing attitude of workforce towards us and I believe this accounts for a large percentage of the unusually high attrition rate.

For the third point, I accepted this position because I was assured that I would be answering only e-mail messages only to find myself taking in calls a month later. Suddenly, I find myself supporting mediums that I have not received sufficient training for, not to mention supporting new services such as MSN Web Messenger, Messenger for Mac, and the like. I also find it laughable that we are supporting Messenger for Mac when there is only one Mac station on the floor and in a very remote area at that, not to mention that only Subject Matter Experts can log in to the Mac and that it doesn’t even have DSL connection. This is particularly trying for those on the mid-shift since none of us have ever encountered a SME on our shift. This company has the worst facilities that I have ever seen from the air-conditioning system (or lack of it) to printing and photocopying equipment (or lack of it), not to mention the utter lack of certain basics common to other call centers such as free coffee. Of course, the basic things that we need to fulfill our function as technical troubleshooters are not even reliable. If the tools are not down, they are slow. If they are working, we are not allowed access to them. If the tools are upgraded, they work for the worse and should actually be called downgrades. Needless to say, I believe we should start troubleshooting our own issues before we even have the nerve to start troubleshooting our customer’s concerns.

I do not think that you even realize what you are losing in me as an agent the same way you did not realize what you were losing in other agents. The same way you do not realize what is driving your agents away. In my previous company, the Operations Managers and the American clients themselves held monthly formal meetings with agents to discuss issues on the floor for company-wide policies and account-specific standards respectively. This was aside from their informal one-on-one talks with us. They gave us better tools, higher pay, and higher tax-free allowance. Without our even asking for it, they also gave us higher incentives, better prizes and giveaways, special events, a shuttle service that would pick us up during storms, and a host of other things. In this company, I do not see any effort from upper management to understand the issues and demands that they are placing on their agents who are the backbone of operations and who bear the brunt and the blame for everything.

For an organization that has customer satisfaction as its main target, I find myself wondering if the company has ever asked itself or really done something about agent satisfaction. If you ask the agents on the floor, a great majority are staying because they believe they have no other options or that this is the best they can make of a bad situation. At the risk of sounding arrogant, I am not your average agent. An average agent doesn’t finish 45 to 60 service requests a day. An average agent doesn’t work 72-hour work weeks. I have other options and, more importantly, I am not afraid to take them. I have many skills and I am neither afraid of utilizing them nor am I afraid of learning new skills. Unfortunately, unlike the previous companies that I worked with, this company consistently fails to recognize the effort and dedication that I have put in my work. Hence, there can only be one solution as I no longer wish to be associated with a company that I neither trust nor respect since it has never given me cause to do so.

As I write this letter, I am getting a lot of feedback from my fellow agents that I should not render 30 days notice and I must admit their arguments make a lot of sense. That a company that has never been able to pay me properly will be likewise incapable of paying me my separation pay or tax refund. That their previous teammates who resigned were not paid their separation pay. However, despite my problematic financial situation, I have never compromised my principles for money. I believe in due process even if the company has never given me like treatment. I believe in it and I practice it and I am better than this company. Thus, I am giving sufficient notice so that this company can find another unfortunate agent to replace me.

I cannot even say that I enjoyed my time here or that I learned new skills that I can apply to another position because I have not. I cannot think or say anything good about this company and I am not the kind of person who can continue working for a company that I no longer respect. I cannot even expect the company to pay me the correct amount for my separation fee (if at all) seeing as how it cannot even properly pay my basic fee. Let’s not even go into all the overtime that I rendered.

I can no longer live on false hopes and promises. I cannot even work out an accurate budget due to the amount that is always missing from my pay-slip. I have myself to think of and a family to feed. I could go on and on with my list of grievances but I do not wish to waste any more of time on this the same way that I wasted a lot of time filing payroll disputes that were never paid. Since the company has failed time and again to recognize my rights as an employee and as a human being, there can be only one inevitable conclusion.

In summary, I look forward to my freedom with the utmost eagerness and satisfaction.


Sincerely,




********************
A Very Disappointed Agent
L2 E-mail and MSN Messenger
Mediums: E-mail, Phone, Chat
Employee Number: *******
***************@msn.com

[lego]

15 December 2005


TO: Ms. Elizabeth Baylon
Head, Human Resources Department
RMH Teleservices Asia Pacific, Inc.
RE: Resignation Letter for *************


Dear Ms. Baylon,


It is with the greatest satisfaction that I am informing you of my resignation effective thirty (30) days from now on 14 January 2006.

Why am I resigning? I believe the more appropriate question is, “How could I not resign?” or, “Why didn’t I resign sooner,” or even, “Why did I ever take this job in the first place?” Since it would take more time and effort than I am willing to spend listing all the reasons for my resignation, I will be listing only my major grievances. They are the following:

(1) The company is incapable of meeting its basic responsibility of paying me right.
(2) The company treats its agents as machines instead of human beings.
(3) The company does not provide the proper tools, facilities, and resources that we require as agents to fulfill our function as technical troubleshooters.

For the first point, I have never been paid right by this company. Despite the fact that I have filed repeated and numerous disputes, the company has seen fit to ignore the hours of work that I have rendered. I am not the only one experiencing this problem and I would like the company to consider what it does to the morale of its agents whenever this happens. When we are not paid right, we have to look for other ways to compensate for the company’s incompetence so we can cope with daily expenses and pay our bills. Add to this the fact that the company has the sheer and utter gall to demand that its agents render Mandatory Overtime (without sufficient notice) on a daily basis when it cannot even pay them right. Mandatory Overtime definitely does not equate to Mandatory Pay in this company. This, I suppose, is only reasonable since it cannot even correctly compute the Regular Workdays or pay the basic salary, much less any overtime rendered.

For the second point, I know of no other company that asks its agents to render Mandatory Overtime on a daily basis. Also, there are new policies and procedures implemented almost every week which leads me to wonder if the company even knows its own mind or is capable of making a decision and sticking to it. While I understand the need for a process update, one has to give a certain procedure a chance and enough testing time to see if it proves effective before implementing a new system which, in turn, will be changed a bare few weeks later. Add to this the fact that the information dissemination process appears to consist entirely of floorwalkers shouting certain announcements for certain things such as emerging issues, mandatory overtime, and the like. This is by no means an efficient procedure since agents who are on call are distracted from their customers and thus cannot focus on what their customers and the floorwalker is saying. That is, of course, if the agents are even present at their stations and are not on break or lunch. Thus, you cannot fault agents for their lack of awareness of certain updates when this is the favored method of communication. Also, many of my fellow agents have been accused by workforce that they are lying when they say they are not trained for a particular medium or that they are on Aux 6 because they are answering e-mail service requests. It is not simply enough that we are supporting mediums and issues that we were neither fully trained (or, in some cases, not even trained at all) nor getting full support for, we are also being accused of being liars. We are already exhausted from the stress of troubleshooting difficult issues. Add to this the additional demands of rendering mandatory overtime everyday and the demoralizing attitude of workforce towards us and I believe this accounts for a large percentage of the unusually high attrition rate.

For the third point, I accepted this position because I was assured that I would be answering only e-mail messages only to find myself taking in calls a month later. Suddenly, I find myself supporting mediums that I have not received sufficient training for, not to mention supporting new services such as MSN Web Messenger, Messenger for Mac, and the like. I also find it laughable that we are supporting Messenger for Mac when there is only one Mac station on the floor and in a very remote area at that, not to mention that only Subject Matter Experts can log in to the Mac and that it doesn’t even have DSL connection. This is particularly trying for those on the mid-shift since none of us have ever encountered a SME on our shift. This company has the worst facilities that I have ever seen from the air-conditioning system (or lack of it) to printing and photocopying equipment (or lack of it), not to mention the utter lack of certain basics common to other call centers such as free coffee. Of course, the basic things that we need to fulfill our function as technical troubleshooters are not even reliable. If the tools are not down, they are slow. If they are working, we are not allowed access to them. If the tools are upgraded, they work for the worse and should actually be called downgrades. Needless to say, I believe we should start troubleshooting our own issues before we even have the nerve to start troubleshooting our customer’s concerns.

I do not think that you even realize what you are losing in me as an agent the same way you did not realize what you were losing in other agents. The same way you do not realize what is driving your agents away. In my previous company, the Operations Managers and the American clients themselves held monthly formal meetings with agents to discuss issues on the floor for company-wide policies and account-specific standards respectively. This was aside from their informal one-on-one talks with us. They gave us better tools, higher pay, and higher tax-free allowance. Without our even asking for it, they also gave us higher incentives, better prizes and giveaways, special events, a shuttle service that would pick us up during storms, and a host of other things. In this company, I do not see any effort from upper management to understand the issues and demands that they are placing on their agents who are the backbone of operations and who bear the brunt and the blame for everything.

For an organization that has customer satisfaction as its main target, I find myself wondering if the company has ever asked itself or really done something about agent satisfaction. If you ask the agents on the floor, a great majority are staying because they believe they have no other options or that this is the best they can make of a bad situation. At the risk of sounding arrogant, I am not your average agent. An average agent doesn’t finish 45 to 60 service requests a day. An average agent doesn’t work 72-hour work weeks. I have other options and, more importantly, I am not afraid to take them. I have many skills and I am neither afraid of utilizing them nor am I afraid of learning new skills. Unfortunately, unlike the previous companies that I worked with, this company consistently fails to recognize the effort and dedication that I have put in my work. Hence, there can only be one solution as I no longer wish to be associated with a company that I neither trust nor respect since it has never given me cause to do so.

As I write this letter, I am getting a lot of feedback from my fellow agents that I should not render 30 days notice and I must admit their arguments make a lot of sense. That a company that has never been able to pay me properly will be likewise incapable of paying me my separation pay or tax refund. That their previous teammates who resigned were not paid their separation pay. However, despite my problematic financial situation, I have never compromised my principles for money. I believe in due process even if the company has never given me like treatment. I believe in it and I practice it and I am better than this company. Thus, I am giving sufficient notice so that this company can find another unfortunate agent to replace me.

I cannot even say that I enjoyed my time here or that I learned new skills that I can apply to another position because I have not. I cannot think or say anything good about this company and I am not the kind of person who can continue working for a company that I no longer respect. I cannot even expect the company to pay me the correct amount for my separation fee (if at all) seeing as how it cannot even properly pay my basic fee. Let’s not even go into all the overtime that I rendered.

I can no longer live on false hopes and promises. I cannot even work out an accurate budget due to the amount that is always missing from my pay-slip. I have myself to think of and a family to feed. I could go on and on with my list of grievances but I do not wish to waste any more of time on this the same way that I wasted a lot of time filing payroll disputes that were never paid. Since the company has failed time and again to recognize my rights as an employee and as a human being, there can be only one inevitable conclusion.

In summary, I look forward to my freedom with the utmost eagerness and satisfaction.


Sincerely,




********************
A Very Disappointed Agent
L2 E-mail and MSN Messenger
Mediums: E-mail, Phone, Chat
Employee Number: *******
***************@msn.com

[FGR]

hay.....................

simple lang naman yan eh...............

layas na................

dami contact centers dito sa atin eh...
bakit kc ipagsiksikan ang sarili sa mga undeserving companies!!!

[tsokobot]

un *** letter nung nabanggit ko na na hit-and-run...

nagbawas na pala ng benefits.. tsk tsk... kawawa naman sila... pero may RMH IDOL doon, hahaha....

[sharingan]

un *** letter nung nabanggit ko na na hit-and-run...

nagbawas na pala ng benefits.. tsk tsk... kawawa naman sila... pero may RMH IDOL doon, hahaha....

sheesh...how low can you get huh? bitter employee... hope you'll find your way:rotflmao:

[sharingan]

@lego

FYI. matagal ng nasa circulation itong letter na ito at alam na halos ng lahat ng employee dito yung letter na yun.

[recruit4nco]

Hehe... well, a lot of things have changed for the better (including the departure of russ and merl).

And we now have free coffee...

Airconditioning's great on the 5th (brrrr).

After a year and a half here, I can say that I'm still happy.

[recruit4nco]

Alam nyo di lang naman MSN ang account sa RMH... dami pang iba.
MSN TS agents puro reklamo pero sa iba okay naman.

Pede po maging specific kayo?

Kung ayaw nyo sa TM/OM/SDM/GM nyo, i-mention nyo yung account para naman di isipin ng iba na bulok ang buong RMH. kawawa naman *** iba.

Pero kawawa nga rin naman ang MSN TS no? Dami issues dyan. Haaaay. Gudlak.

[FGR]

you said it accurately........... goodluck talaga hehehe

[jories14]

Is there anyone here who knows glenn Capanas? pls pM me its highly important thanks!

[recruit4nco]

Up Rmh!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[Milliardo]

Makikiraan lang...hi pala to Reja. Pakisabi na lang. :)

[Brother Beer]

hehe... kala ko ibabaon na talaga sa limot to e.

ei jories14! bat mo raw hinahanap si glen?

[sharingan]

musta na nco? brother beer,jan ka pa rin ba?

[flip2_0]

DA HU!

This Team Manger is very focused on working HER way up the ladder of success at the expense of HER agents. SHE was also recently transferred to a new Technical Support account from a controversial/dying line of business of a sister account (by of course, HER bosses/friends at the top).

You do the math, Office Politics at its finest.

Initials: D. E.

Please forward to all Call Center Recruiters/HR people (she won't be staying long.... LOL)

[north2871]

RMH.

Experience ko jan sa hiring...i applied at 5pm ang got hired at 2 am

Salary, every other Friday, kaya ok!!!

Food, eat all you can kaya lang may mga dorks na di inuubos ang pagkain and they do conduct weekly evaluation on conssecionaire's services.

CR nila mabaho, especially at nighht kasi di ko pa nakikita yung exhaust system at in flow ng air.

True, very limited ang biobreak, kailangna naman talaga yun

Supervisor ko ok pero yung puting senior ops manager, may pagka-weirdo nag papaagaw ng chocolate bars, at ginagawang dogs ang TLs. May sariling mundo. Di magandang boss, pero yung girl na boss sa another account sa 5th at 7th floor mukhang may patutunguhan yung organization.

[north2871]

Also pala, type in RMH-NCO sa search engine ng yahoo...

you will find interesting items in there...

[Brother Beer]

musta na nco? brother beer,jan ka pa rin ba?

oo naman! hehe... parang ikaw hindi. sabagay, tagal na nga kita hindi nakita. saan ka naman kaya napadpad? :|

[Moneyman12]

I WAS a newly hired agent for the D/A. What I didn't understand was why did my trainer assess me based on HER perception of my character? SHE said I'm too nice for the account. I'm a nice guy so what can I do about it? SHE also said I'm quiet. But the truth is I'm not because it means I'm just thinking things over before I say it, not because I'm shy! Do I still have to repeat the old saying 'you can't judge the book by its cover' ? Do you wanna know who this trainer is? Showbiz Time: Her name has the initials - K.A.

I decided to give up my career in this call center because of my experience during the transition training. I decided to mess it all up because I really want to stay away from this company already - and that includes hanging up the phone. What I don't like during training is that, the callers are actually making fun of you. For me it's an insult because I'm not there for them to make fun of me. I'm there to provide service. I already noticed that from the start of the transition training, the callers are the same people over and over again. Some are actually international D/A Quality agents calling you up! So that means they know the criteria of a good call or a bad call. Why did some of them even bothered to make up stories and telling me this and that and wasting my time? :grrr:

May isang mayabang na Team Leader o Team Manager diyan sa D/A. Mark ang first name pero hindi ko alam ang surname niya. Ang mayabang na ito, papasok pasok sa training room namin, nakasuot ng bulok na plain white t-shirt. Nagtataka pa siya kung bakit daw biglang nagiba ang itsura ng mga mukha namin nung pumasok siya. Nagtanong pa siya sa trainer namin kung naiintimidate ba kami sa kanya? Walang sumagot. Pero para sa akin, hindi ako naiintimidate sa mga katulad niya na pa-KSP. Mababaw lang ang tingin ko sa kanya. At saka, tinuturo sa aming mga agents na if you're a D/A agent, dress like one. Siya Team Leader na o Team Manager na, did he dress like one? at nung nandoon na ako sa floor, nagkaproblema yung station ko so clap hands ako. Buti pa yung mga trainers ko, supportive. Pero malas nga lang kasi tinawag niya si Mark. Sabihin ba naman ni Mark sa akin na kung ano ano daw ba napindot ko? tapos sabay tingin ng pagdududa. Alam mo ba na wala akong lakas ng loob para pindutin ang mga keys na hindi ko naman alam gamitin dahil alam ko ang limits ko! :grrr: :grrr:

When it's time for me to get my paycheck, I called up H/R and they kept on transferring me from one line to the other without notifying me that the person I'm looking for was out for lunch break. Nainis ako doon at sinabi ko dun sa babae na 'PAKItawag lang si Mr.Bodegas'(ang taga-release ng mga specific documents and paycheck), Nagparinig ba naman na antipatiko daw ako? Madali naman akong kausap, kung sinabi lang niya sa akin nung umpisa pa lang na naglunch break na siya, e di sana hindi na niya kailangan pa akong itransfer sa kung kani-kanino at paulit-ulit kong tinatanong sa kung sino-sino kung nasaan ba si Mr. Bodegas! :grrr: at tsaka matino ba yung nagpaparinig na 'antipatiko' daw yung nagfofollowup ng paycheck?! :grrr: Hindi siya bagay magtrabaho sa H/R ng call center dahil hindi siya marunong maghandle ng irate caller. And mind them, Hindi ko kasalanan kung bakit ako naging irate. *******-***** kasi ang isang babae diyan!!! :grrr: :grrr:

Akala siguro ng mga tenured employee na katulad ni Mark at ng H/R na babae na yun, pwede na silang magmayabang dahil regular na sila. Hindi ako desperado. At isa pa, Hanggang call center lang sila diba? Ngayon, masaya na ako sa work ko dahil hindi ko kailangang makisama sa mga 'defective people' na katulad nila.

[Econ_major]

well im from da... and kilala ko *** mga taong nirerefer mo... Mark IS my team manager.... sorry if he rubbed you the wrong way but what can I say is that your perception of him is so way of base... kasabay ko yan c Mark sa pagstart ko ** and tlgang ganyan *** ***... so what if he wears a bulok white shirt... wag kang magbigay ng words kung di mo rin naman kilala *** cnong inaaway ko... i've been to 3 tm's already and i'm really satisfied with my tm...

As for the callers being the same... hulaan ko... XCL ka no... dapat mong intindihin na corporate accounts ang gumagagamit sa XCL... kaya nga maraming clients ito... that's why, halos pare-pareho *** callers... coz they do checks on these people and see if they really exist

im sorry na hindi naging maganda exp mo sa rmh... pero, at least i'm happy... and being an agent of 8 months and counting... i could say that im happy with the camaraderie of my team, my mates and all those people on the floor... kailangan *** raise sa sweldo

and as for the people calling you up to assess... that's what we term as "TEST CALLS"... ginagawa ito to assess if you really know what you are doing... and madalas *** naman magtest call ay ang isa sa clients sa XCL na sobrang pihikan pero pinaka-ingat ingatan coz ang laki ng bulk nito sa da...

just to set the issue straight

[ccluvspink]

Hahaha :rotflmao: kilala ko itong nakablind item na ito. I sure hope that's what happens in the future. :grrr:

[cheekissh]

hhhaayyy... nakaka-lungkot naman... :mecry:

[Econ_major]

well... opening na ng 4th floor... kaso... mukhang kaloka kung tokai pa rin *** magseserve ng food ko

[pretty_talaga!]

excited lang ako sa shower rooms para pag malapit ka na ma-late pede nang magbyahe tapos ** nalang maligo.. :)

[pretty_talaga!]

I WAS a newly hired agent for the D/A. What I didn't understand was why did my trainer assess me based on HER perception of my character? SHE said I'm too nice for the account. I'm a nice guy so what can I do about it? SHE also said I'm quiet. But the truth is I'm not because it means I'm just thinking things over before I say it, not because I'm shy! Do I still have to repeat the old saying 'you can't judge the book by its cover' ? Do you wanna know who this trainer is? Showbiz Time: Her name has the initials - K.A.

I decided to give up my career in this call center because of my experience during the transition training. I decided to mess it all up because I really want to stay away from this company already - and that includes hanging up the phone. What I don't like during training is that, the callers are actually making fun of you. For me it's an insult because I'm not there for them to make fun of me. I'm there to provide service. I already noticed that from the start of the transition training, the callers are the same people over and over again. Some are actually international D/A Quality agents calling you up! So that means they know the criteria of a good call or a bad call. Why did some of them even bothered to make up stories and telling me this and that and wasting my time? :grrr:

May isang mayabang na Team Leader o Team Manager diyan sa D/A. Mark ang first name pero hindi ko alam ang surname niya. Ang mayabang na ito, papasok pasok sa training room namin, nakasuot ng bulok na plain white t-shirt. Nagtataka pa siya kung bakit daw biglang nagiba ang itsura ng mga mukha namin nung pumasok siya. Nagtanong pa siya sa trainer namin kung naiintimidate ba kami sa kanya? Walang sumagot. Pero para sa akin, hindi ako naiintimidate sa mga katulad niya na pa-KSP. Mababaw lang ang tingin ko sa kanya. At saka, tinuturo sa aming mga agents na if you're a D/A agent, dress like one. Siya Team Leader na o Team Manager na, did he dress like one? at nung nandoon na ako sa floor, nagkaproblema yung station ko so clap hands ako. Buti pa yung mga trainers ko, supportive. Pero malas nga lang kasi tinawag niya si Mark. Sabihin ba naman ni Mark sa akin na kung ano ano daw ba napindot ko? tapos sabay tingin ng pagdududa. Alam mo ba na wala akong lakas ng loob para pindutin ang mga keys na hindi ko naman alam gamitin dahil alam ko ang limits ko! :grrr: :grrr:

When it's time for me to get my paycheck, I called up H/R and they kept on transferring me from one line to the other without notifying me that the person I'm looking for was out for lunch break. Nainis ako doon at sinabi ko dun sa babae na 'PAKItawag lang si Mr.Bodegas'(ang taga-release ng mga specific documents and paycheck), Nagparinig ba naman na antipatiko daw ako? Madali naman akong kausap, kung sinabi lang niya sa akin nung umpisa pa lang na naglunch break na siya, e di sana hindi na niya kailangan pa akong itransfer sa kung kani-kanino at paulit-ulit kong tinatanong sa kung sino-sino kung nasaan ba si Mr. Bodegas! :grrr: at tsaka matino ba yung nagpaparinig na 'antipatiko' daw yung nagfofollowup ng paycheck?! :grrr: Hindi siya bagay magtrabaho sa H/R ng call center dahil hindi siya marunong maghandle ng irate caller. And mind them, Hindi ko kasalanan kung bakit ako naging irate. *******-***** kasi ang isang babae diyan!!! :grrr: :grrr:

Akala siguro ng mga tenured employee na katulad ni Mark at ng H/R na babae na yun, pwede na silang magmayabang dahil regular na sila. Hindi ako desperado. At isa pa, Hanggang call center lang sila diba? Ngayon, masaya na ako sa work ko dahil hindi ko kailangang makisama sa mga 'defective people' na katulad nila.


mukhang ikaw nga ang nagyayabang e! kung ayaw mo na dito sa RMH, mabuti pa nga at nawala ka na! dahil mas ayaw namin ang katulad mo na hindi marunong magtake ng constructive criticism. at mind you, ang mga HR people namin ** sa RMH, madaming mapupuntahan na hindi pang call center lang. they just CHOSE to stay here dahil masaya sila dito!

[jories14]

brother beer jan ka ba ha?

[Econ_major]

mukhang ikaw nga ang nagyayabang e! kung ayaw mo na dito sa RMH, mabuti pa nga at nawala ka na! dahil mas ayaw namin ang katulad mo na hindi marunong magtake ng constructive criticism. at mind you, ang mga HR people namin ** sa RMH, madaming mapupuntahan na hindi pang call center lang. they just CHOSE to stay here dahil masaya sila dito!

korek.... directory assistance doesn't need that type of people... anyway, pretty_talaga, are u from da? and if ever, anong team mo?

[Brother Beer]

brother beer jan ka ba ha?

oo. bakit ha?


pinapasabi ko na kay glenn yung sinabi mo.

[jories14]

Thanks brother beer.. sang account ka po ba? technical?

[Brother Beer]

Thanks brother beer.. sang account ka po ba? technical?

yep, sa TS ako. speaking of which... yo DA guys! may internet access ba kayo sa floor? i mean nakakapag browse ba kayo sa floor?

[pinex]

Hi,

I would like to invite you to join our prestigious list of candidates who have joined various companies from different industries here and abroad.

We are currently looking for interested candidates to join a BPO (Business Process Outsourcing) company located in Makati and Pampanga.

I will personally be working with you on how you will be able to get the job. Apart from this, we also offer other jobs which may interest you.

If you are interested, feel free to reply to this message, or you can also email me at: qdconsultancy@gmail.com or text me at 09275154054.

Hope to hear from you soon!

QD

[jories14]

brother hi ulit ano ba sabi ni glenn?

[flip2_0]

I know Ayu .. he's the SAM of a TS Account in Makati ... I can give you his IM address but I need your help muna.

I want you to find a way in making sure that the message below would reach DELL HR (penny_bongato@dell.com; gemma_lustre@dell.com; tootsie_salumbre@dell.com); then I'll give you his IM, ok?

====================================================
To whom it may concern.

I apologize for the anonymity but this would benefit both DELL and us.

I'm bringing this to your attention knowing that appropriate action would be taken immediately. Please look into the application of a certain individual to be hired as QMT Lead; she has a pending case @ NCO Group and RMH Teleservices for forging CSAT (Customer Satisfaction) results.

Please look into this grave threat. Hoping for positive results.


Thanks

========================================================

Found this in the Sykes Thread....

Now of all places, why the Sykes thread? Dahil ba maraming nalipat from Sykes Asia sa MSN TS Account under Cambria model of RMH???? Feeling ko tinutulungan na pabagsakin ng mga ex-Sykes Asia people ang MSN TS under RMH by putting them in higher positions... tsk tsk tsk

Mga taga Sykes Asia talaga oh!!!! Pinapasukan ng pulitika ang ibang call centers!!!! BWAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHA

[Brother Beer]

hahaha... tigas ng muka nyan a. hayup talaga yan. buong team nya tigbag dahil sa kanya. tsk tsk tsk... muntik pang mapullout *** msn dito dahil sa kanya.


@ jories14: hindi pa kami nagpapangabot ni glenn.

[ajoyride]

where is this call center located?directory assistance lang ba sya?hiring pa rin ba?

[mosi_mosi]

where is this call center located?directory assistance lang ba sya?hiring pa rin ba?

hiring pa rin... check mo sa mga papers every sunday kung may whole-page ad na malabo ang resolution... i think open pa rin in the future weeks kasi they will open new accounts.. they need more "machines" to make more money.

visit 4F ELJComm Center (mother Ignacia Tower Entrance).

[rglumboy]

hi! final day of product training tommorow. hope i pass the 5 call assessment.

the trainors were very nice and pleasant, even the guards and pantry attendants were very polite. free food and some stuff.

accent training was a breeze cuz our trainor was kinda cool and nutty at the same time. her names jenan btw half syrian-pinoy. plus norman. if u know them hats off to them, add to that mirriam and fram of product training.

the only negative stuff i encountered is the habit of typing the backspace button on the ctrl key, cuz da's use a special keyboard:rotflmao:
backspace at the bottom:bop:

so far so good hope i pass

[flip2_0]

Time and Again people, if you decide to work for this company, please please please reject any job offer for their Technical Support account (MSN) at all costs... unless you want overflowing drama in your life then go ahead.

One moment you're extremely happy with work and everything's just perfect (or okay), the next moment, you realize a lot of people are leaving for the same reason/s and it might include you (with or without your consent).

[Brother Beer]

hi! final day of product training tommorow. hope i pass the 5 call assessment.

the trainors were very nice and pleasant, even the guards and pantry attendants were very polite. free food and some stuff.

accent training was a breeze cuz our trainor was kinda cool and nutty at the same time. her names jenan btw half syrian-pinoy. plus norman. if u know them hats off to them, add to that mirriam and fram of product training.

the only negative stuff i encountered is the habit of typing the backspace button on the ctrl key, cuz da's use a special keyboard:rotflmao:
backspace at the bottom:bop:

so far so good hope i pass

good luck sa floor! Ü makulit talaga yun si jenan. kakapromote lang nyan. kayo ang test subjects nya. hehehe... she used to be with msnts. kayo ba yung tinour niya last week. i think i met you guys sa elevator. ok naman bang trainer yun?

[LaDY_DaWN]

noobie at RMH here...

XBOX Wave 1 CS :cheers:

*** around the 7th floor!

[pexchange]

Hi,

I would like to invite you to join our prestigious list of

candidates who have joined various companies from different industries

here and abroad.

We are currently looking for interested candidates to join a BPO

(Business Process Outsourcing) company located in Makati and Pampanga.

I will personally be working with you on how you will be able to

get the job. Apart from this, we also offer other jobs which may interest

you.

If you are interested, feel free to reply to this message, or you

can also email me at: qdconsultancy@gmail.com or text at 09205142605.

Hope to hear from you soon!

QD

[anapatvilla]

Found this in the Sykes Thread....

Now of all places, why the Sykes thread? Dahil ba maraming nalipat from Sykes Asia sa MSN TS Account under Cambria model of RMH???? Feeling ko tinutulungan na pabagsakin ng mga ex-Sykes Asia people ang MSN TS under RMH by putting them in higher positions... tsk tsk tsk

Mga taga Sykes Asia talaga oh!!!! Pinapasukan ng pulitika ang ibang call centers!!!! BWAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHA

dude.. lahat ng tao umiikot lang sa mga call centers.. from sykes, cvg, e-tel, dell, RMH. mga naging boss mo, siguro boss ko din dati or mga naging boss nila, sa inyo na. parepareho lang mga tao umiikot sa industry na ito.

Pero sa totoo lang, napahamak talaga nung girl ang RMH to the point na muntik na ipull out ng MS ang accounts nila, hindi lang account nya. it's a BIG deal talaga, kaya siguro ayaw ng iba mangyari ito sa ibang call center. ayaw nila mapahamak ng girl na yun ang ibang center.

[flip2_0]

dude.. lahat ng tao umiikot lang sa mga call centers.. from sykes, cvg, e-tel, dell, RMH. mga naging boss mo, siguro boss ko din dati or mga naging boss nila, sa inyo na. parepareho lang mga tao umiikot sa industry na ito.

I am actually smart enough to know that (thank you very much) but clearly DUDE, that's not the point. THE REAL POINT is why not e-mail the Dell Recruiters or just post the message to the Dell thread directly about this very sensitive information instead and not just share it with the SYKES people (which I think is her/his (your) colleague/s)?? :naughty:

Anong bang maganda ang maidudulot nito kung mga taga Sykes ang makakaalam? Natatakot din ba siya na gawin ito kaya iaasa na lang niya sa iba ang dirty work?? Kung ganun, eh bakit hindi niya inisip na matakot na magpost ng ganitong message, which is BAD enough as it is?? :grrr:

Pero sa totoo lang, napahamak talaga nung girl ang RMH to the point na muntik na ipull out ng MS ang accounts nila, hindi lang account nya. it's a BIG deal talaga, kaya siguro ayaw ng iba mangyari ito sa ibang call center. ayaw nila mapahamak ng girl na yun ang ibang center.

Yes, it REALLY is a BIG DEAL, salamat at muntik lang talaga ang nangyari. But did you ever think that you're way too harsh in judging this person and completely dismissing everything else without concrete proofs to back them up? Naisip mo (niyo) rin ba na marami ang pwedeng naging dahilan kung bakit nagkaroon ng ganitong gulo na hindi niyo alam? I'm sure hindi mo ito naisip at hindi ka talaga nag-iisip bago makisawsaw sa usapan ng iba (which I think is your specialization). :lol:

TRUTH BE TOLD, I pity and thank you for posting this message. PITY dahil UNA, walang naitulong at THANK YOU dahil PANGALAWA, pinalakas mo lang ang theory ko na mga taga SYKES ang isa sa mga unti-unting nagpapabagsak ng MSN TS sa RMH ngayon.

Bakit sila (or kayo)?? Kasi nanggaling ang message na ito sa thread nila (ninyo), at nagsimulang gumulo ang pamamalakad sa MSN TS nung Q4-2005, the time na nilipat ang MSN (fully?) sa RMH, kasabay ng mga taga SYKES. :bop:

[dphx]

May hiring pa ba sa XBox?

Magkano compensation ng Directory Assistance?

[Brother Beer]

yep, hiring parin sa xbox, pero puro L1 lang ngayon. pag dating ng mga kano, saka paguusapan kung pwede na lagyan ng L2 sa site na 2.

i dont know much about DA. pero 12k ata ang sweldo run. maybe the DA guys can shed more light into that.

sobrang magalayo/magkaiba yung accounts na interested ka ha. curious.

[budiluvsbak]

to apply sa xbox, do you have to be an xbox player?

[Brother Beer]

hahaha... nice question. no you dont, that's where the training comes in. mostly puro referral lang naman dun e. chaka walang games support, puro console or hardware support lang. kadalasan pa ipapadala mo yung unit sa depot para iparepair. magsasawa ka sa xbox dun. ang laki ng tv dun plus play all you want pa. may xbox 360 na nga e. ang lupit men. hehe

[Brother Beer]

noobie at RMH here...

XBOX Wave 1 CS :cheers:

*** around the 7th floor!

WELCOME LaDY_DaWN!!! *okay*

Welcome na rin to the rest of the noobs! *okay* *okay*

See you guys on the floor! *okay* *okay* *okay*

[LaDY_DaWN]

/\ hey! thanks for the welcome...

actually floor na kami... tagal na namin nag start...

bulag na nga ako kakalaro ng xbox... :glee:

Brother Beer: would it be ok if i asked what account you are in? or "for security purposes, its company policy that you cannot divulge your present location?"

[LaDY_DaWN]

to apply sa xbox, do you have to be an xbox player?

nope... but its a plus factor kasi you can use it for small talk sa clients when youre finishing a ticket... :glee: ganun ginagawa ko eh.. lalo na pag ubod kg kupad (than the usual) ang tools namin.

:glee:

[Brother Beer]

/\ hey! thanks for the welcome...

actually floor na kami... tagal na namin nag start...

bulag na nga ako kakalaro ng xbox... :glee:

Brother Beer: would it be ok if i asked what account you are in? or "for security purposes, its company policy that you cannot divulge your present location?"

security purposes? roflmao :rotflmao: that's funny. Ü

dito lang ako sa kabilang side. sa msn ts side. Ü asa floor ka ba ngayon? dumaan ako dun sa side nyo ha. hmmm... sino ka kaya dun. oo nga pala, pakawalan nyo naman na yung dead or alive. palaro rin naman kami. :mecry: hehehe...;)

[LaDY_DaWN]

/\ wahahahaha.. ang daya!! nang o-one way ka ha!!! :glee: pakilala ka naman... madali lang kasi ako makilala eh... kakaiba kasi akong nilalang. pag sinabi ko ***, malamang makilala mo ako kaagad...

nag aadik kami sobra sa DOA ngayon... master na master ko na yung mga moves nila Ayane.. :glee:

anu ba tsura mo?

saka ano ka sa MSN TS?

:bounce2:

[Brother Beer]

/\ wahahahaha.. ang daya!! nang o-one way ka ha!!! :glee: pakilala ka naman... madali lang kasi ako makilala eh... kakaiba kasi akong nilalang. pag sinabi ko ***, malamang makilala mo ako kaagad...

nag aadik kami sobra sa DOA ngayon... master na master ko na yung mga moves nila Ayane.. :glee:

anu ba tsura mo?

saka ano ka sa MSN TS?

:bounce2:

aha! parang makikilala na nga kita pag bumalik ako dun. halaaaaaaa... hehe... judging from your nick, and what you just said, mukang madali ka nang iplace. :naughty:

L2 ako dito. sige pakilala ako sayo, next time. Ü may isa pang pexer jan sa area na yan ha. RTA siya, her nick is purple_witch. kaso hindi na siya nagpepex e, sobrang busy ata sa boyfriend. hehehe...

[LaDY_DaWN]

/\ salbaheeeeeeeeeeeeee!! :glee:

karma lang yan... queing naman ***.., :lol:

kami petix to the nth pwer... hehehehe

!fish!

ganito na lang pag daan mo dito sa stations namin.. kaway ka.. kakaway ren ako... :glee:

[dphx]

yep, hiring parin sa xbox, pero puro L1 lang ngayon. pag dating ng mga kano, saka paguusapan kung pwede na lagyan ng L2 sa site na 2.

i dont know much about DA. pero 12k ata ang sweldo run. maybe the DA guys can shed more light into that.

sobrang magalayo/magkaiba yung accounts na interested ka ha. curious.

Hi Brother Beer! Nabuhay kang muli. Hehe.

Interested pa rin ako mag-apply. PM kita. Antayin mo.

[LaDY_DaWN]

*night shift signing on*

hmmm... san kaya si Brother Beer?

:bounce2:

isang gabing malupit na XBOX-an nanaman ito.. :lol:

[Brother Beer]

@DaWN: hahaha... kaway pala ha. sobrang avail rin kaya dito saamin ngayon. Ü lupit ng posts mo a, almost 4k na. ang tagal mo na siguro dito sa pex. hiramin namin *** DOA mamaya ha. :naughty:

@dhpx: nagreply na ako sa pm mo. what cc ka ba galing? parang nakita ko na yung nick mo sa ibang cc threads e. i just cant put my finger on it. :confused:

[LaDY_DaWN]

/\ baba pa nga nyang number of posts ko eh... kasi August 2000 pa ako member ng PEx.

pakilala ka na... :lol: avail ka pala eh.. mag e-time ka na lang.. tapos laro tayo! Forza na yung laro namin ngayon! sawa na kami sa DOA eh.. hehehehe...

til what time shift mo? til 1pm pa ako eh.. :yawn:

am bored!

:bounce2:

[Brother Beer]

/\ baba pa nga nyang number of posts ko eh... kasi August 2000 pa ako member ng PEx.

pakilala ka na... :lol: avail ka pala eh.. mag e-time ka na lang.. tapos laro tayo! Forza na yung laro namin ngayon! sawa na kami sa DOA eh.. hehehehe...

til what time shift mo? til 1pm pa ako eh.. :yawn:

am bored!

:bounce2:

till 9 am lang ako.
sige tignan ko kung makadaan ako jan mamaya.
ayaw kaya kaming bigyan ng etime ng tm namin.
till 1 ka pa pala, so daan ka kaya dito pag lunch mo.
lakad ka dito sa gitna, pero dapat kita yung xbox lace mo *** alam ko kung ikaw yun. Ü dito ako malapit sa wangwang.

[sunshine892]

hmmmm.... sino ka kaya dito? am shift ka ba? anong queue mo? :rotflmao:

[LaDY_DaWN]

/\ hahahhahhaha

yuku nga.. baka i-one way mo ko... :glee: (arti ko... hehehe kala mo naman ang ganda ko... :rotflmao: )

lung center lang ako ngayon 730-8 lunch break ko...

hehehehehe

later!

btw, am the one sa XBOX with the red hair.. ayan ha nag pakilala na ako.. :glee:

[Brother Beer]

patay! bat ka nagpakilala!? minomonitor ito ng mga higher ups. huli ka ngayon, browsing! halaaaaaaaaaa... ;)

[LaDY_DaWN]

muwahahahaha... itchokey... ala naman akong calls eh... muwehehehe itsch my break!

:bounce2:

anu suot mu? :lol: para naman ma-identify kita mamaya pag daan ko jan... MSN TS L2 ren ang kafatid ko eh...

[Brother Beer]

cci ako, phone/chat support. Ü
im wearing a green shirt, kaso pauwi na ako e.till 9 lang me. catch ya later! Ü

[LaDY_DaWN]

/\ awryty... ingats po!

:bounce2:

[maxelyjr]

aha! sa nagtanong knina kung magkano starting sa DA, it's 11k. may level certification kami kaya tumataas din ang salary pag nameet mo ang standards for certification. 4 levels, each corresponds to a certain increase in salary.

we're still growing kaya continuous hiring. a lot of non-agent positions are also open or will be opened again because of the growth.

hi sa mga PExers ng RMH. ;)

[LaDY_DaWN]

:bop: Brother Beer :bop:

pasaway ka.. nagulat ako *** kanina... :lol:

*night shift signing on*

:bounce:

:wave: maxelyjr... DA ka?

[dphx]

Paano ba recruitment process dito? Mag-sign na ba ng contract within the day?

[Brother Beer]

:bop: Brother Beer :bop:

pasaway ka.. nagulat ako *** kanina... :lol:



hehe... sorry ha. *** kaya ang pasaway, e nagkalat pa naman ang mga OM dun sa area nyo. Ü

[LaDY_DaWN]

Brother Beer: hahahahaha... ok lang samin yun... basta walang calls pwede po kami mag browse...

taeng site visit to... required tuloy kami suotin yung I am Microsoft tshirt... pfftt

[Brother Beer]

ay kayo ba yun? box office hit kasi kanina sa pantry. tapos ang daming naka uniform na white shirt with a green stripe. kala ko tuloy may nag field trip dito satin na mga college students e. kayo lang pala yun. hahaha... :rotflmao:

[LaDY_DaWN]

sorry.. hindi ako kasali dun... i didnt comply with that... ang baduy kaya.. pfftt... im wearing my Steve Nash shirt...

:bounce:

[Brother Beer]

awesome! as my uncle used to say... only dead fish go with the flow. :rocker:

this has been a reeeeeeeally long day. thank God its already my off. whoooh!

[Brother Beer]

Paano ba recruitment process dito? Mag-sign na ba ng contract within the day?

pumunta ka nalang. pwedeng in a day or in two months. Ü

[LaDY_DaWN]

/\ :bop: hahaha nagulat ako *** kanina sa elevator... pasyensya na at hindi kita napansin... sabog na sabog na ako... 10 days straight na ako nag tatarabaho eh..

see ya around the 7th parekoy...

:yawn:

[Brother Beer]

etong si DaWN ang suplada pala. hehe... pero now i know your name. ;)

[dphx]

pumunta ka nalang. pwedeng in a day or in two months. Ü

Harhar........

[havocwreaker_05]

Brother Beer Strikes Again!!!

[nat4712001]

gs2 ko sa xbox account!! paano mag apply dun? saka magkano sweldo?? >_<

[LaDY_DaWN]

15K ang sweldo namin nat

[ma_joanna]

ano pong work pag sa xbox account? may mga voice calls din po ba dito? sensya na po ha, no idea po kasi ako...pero interesado ako sa xbox account...

[nat4712001]

paano mag apply? ano requirement?

[Brother Beer]

Brother Beer Strikes Again!!!

lang hiya! buhay ka pa pala havoc!? ayusin mo yung training mo ha. sayo nalang ako magtatanong pag nangamote ako sa chat. :naughty:

[Brother Beer]

@ nat4712001 & ma_joanna: Voice support parin po yun. Just drop by the 4th floor of the ELJ Communication Tower, ABS-CBN Compound, Mother Ignacia, Quezon City. It would be best if you come before 9am. No college deploma required. Its the skills that matter here. Just bring your CV, a lot of english and a whole lot more wit and self confidence. Ü See you on the floor.

[kofi]

L2 ako dito. sige pakilala ako sayo, next time. Ü may isa pang pexer jan sa area na yan ha. RTA siya, her nick is purple_witch. kaso hindi na siya nagpepex e, sobrang busy ata sa boyfriend. hehehe...


huwat??? may bf na labs ko? sino to, bugbugin ko:bop: crush ko yung RTA na yun e.:naughty:

[LaDY_DaWN]

:lol: @ Brother Beer... parekoy, ilang beses na tayo nagkakasalubong at nakakapag usap.. hindi ko pa ren alam ang pangalan mo... :lol:

badtwip.. may pumapasok nang calls..

:yawn:

[sLiveR_KinG]

RMH guys, I applied last week for the research agent position. Just wondering... I was offered to have the "communication skills training" (for 3 days), HR told me that they will call for the schedule. 'Til now wala pa rin..

[LaDY_DaWN]

/\ ahh... kasama ka sa pre-hire class... what account did you apply for?

[Brother Beer]

huwat??? may bf na labs ko? sino to, bugbugin ko:bop: crush ko yung RTA na yun e.:naughty:

hahaha... patay tayo jan! :rotflmao:

[Brother Beer]

:lol: @ Brother Beer... parekoy, ilang beses na tayo nagkakasalubong at nakakapag usap.. hindi ko pa ren alam ang pangalan mo... :lol:

badtwip.. may pumapasok nang calls..

:yawn:


ah eh... sige next time. Ü sarap nung down time no? Ü buti nga ngayon avail parin e. nakiki-sona rin ata yung mga kano. hahaha... :rotflmao:

[LaDY_DaWN]

/\ gandang gabi bro...

grabe.. antok na antok na ako.. super bed weather kasi.

gusto ko na mag absent...

:yawn:

pwede kayang mag aux4... :glee: agent down.. hahahaha...

[sLiveR_KinG]

/\ ahh... kasama ka sa pre-hire class... what account did you apply for?

pre-hire class? I think after the class I need to undergo another interview, after that JO na ba? I'm not really sure about the account but I applied for the research agent position.

[Brother Beer]

/\ gandang gabi bro...

grabe.. antok na antok na ako.. super bed weather kasi.

gusto ko na mag absent...

:yawn:

pwede kayang mag aux4... :glee: agent down.. hahahaha...


nakupu! hehehe... wag, sayang. +30% tayo ngayon. *okay*
umuwi ka kaya at magpahinga paminsan minsan. pag pasok at paguwi ko andito ka lagi. :hmm:
if you want you could stay at my place, walking distance lang ako dito. :naughty:

[LaDY_DaWN]

pre-hire class? I think after the class I need to undergo another interview, after that JO na ba? I'm not really sure about the account but I applied for the research agent position.

i meant the three day thing is a pre-hire class... and when you pass it JO na po

[LaDY_DaWN]

if you want you could stay at my place, walking distance lang ako dito. :naughty:

housemates mo ba sila Woody?

i'd love to take you up on that offer... nahihirapan na rin kasi ako mag commute..

ok lang ba instead of me paying for rent, ako na lang mag lalaba at mag lilinis at mag luluto?

:umbrella:

[Brother Beer]

hahaha... that's funny. bat parang kalat ang lola mo...? hehe... pano mo naman nakilala sila woody? hmmm... we're not housemates, although meron pa ngang bakante sa kanila na isa pa. you will be rooming with an msn level 1 agent. girl din shempre. i live alone by the way. moody kasi ako pag nagising ng wala sa oras e. hehe...

[LaDY_DaWN]

/\ i dont know Woody personally.. na-kyu-kyutan kasi ako sa kanya. Hawig kasi nya si Drew Arellano.. kasing liit din nya.. :glee: saka kaya ko kilala si Woody kasi i told you dba my bro is an L2 TSA. dunno if you know him.. si Tim.

ok lang ba na mag stay jan? kasi i have another friend na gusto na rin lumipat... layo din kasi ng bahay nya.

if you know any apartment ** thats near our ofc, refer mo naman sakin.. nahihirapan na ren kasi ako mag commute.

pero kung may available space jan sa place mo.. why not? share na lang po kami sa rent, saka pag luluto na ren kita at pag lilinis.. and why not... i'll even do the laundry... (wag lang underwear... :glee:)

keep me posted po..

enchu!

:umbrella:

Dear Lord,

sana po umulan ng Beer...

Amen

[havocwreaker_05]

naku lady_dawn, mag-ingat k dyan kay bro. beer...
ang tindi ng kamandag nyan. :lol:

nga pala, am an also an L2 from MSN TS. kasabay kong pumasok dito yang si brader kaya kilalang kilala ko yan.

bro. beer, pati b naman Xbox e sinakop mo na? :rotflmao:
about the chat training, madali lang namang gamitin yung NetAgent e... lagi mo lang gamitin para masanay k.

@sliver_king: ano trabaho ng research agent?

[LaDY_DaWN]

/\ ox lang parekoy...

ang tanong jan.. tatalab ba? wehehehe... :naughty:

ano pong account mo?

[LaDY_DaWN]

dobol post

[Brother Beer]

naku lady_dawn, mag-ingat k dyan kay bro. beer...
ang tindi ng kamandag nyan. :lol:

nga pala, am an also an L2 from MSN TS. kasabay kong pumasok dito yang si brader kaya kilalang kilala ko yan.

bro. beer, pati b naman Xbox e sinakop mo na? :rotflmao:
about the chat training, madali lang namang gamitin yung NetAgent e... lagi mo lang gamitin para masanay k.

@sliver_king: ano trabaho ng research agent?

ah eh... "am an also an L2 from MSN TS"? bwahahahaha... :rotflmao: hanggang dito ba naman... tsk tsk tsk...

@DaWN: i live in a small studio type appartment that's very near the area. we might not fit, you me and your friend. you can sleep over sometimes if you want tho. i dont bite. :naughty: hehe... peace! Ü oh by the way, yeah i know your bro. may niligawan siya nung college na bestfriend ng friend ko. hehe... friend din siya ng kabatchmate namin niyang si havoc.

[LaDY_DaWN]

/\ thanks for the offer... i might take it up one if these days... ^_^

lumiliit ang mundo ko... kabit kabit na.. :glee: parang friendster lang... 6 degrees of separation...

Dear Lord,

sana po umulan ng beer

Amen

:umbrella:

[havocwreaker_05]

ahem.... mr. beer? hanggang dito ba naman e pinapansin mo pa rin ang mga pagkakamali ko? parang di ka nagkakamali ah... :grrr:

nga pala, umayos ka na, parekoy... may nababalitaan na naman ako tungkol sayo. :naughty:

@dawn: magkasama po kami ni beer sa MSN L2 TS. siguraduhin mo lang na di ka tatablan at baka sa huli ay magkamali ka't magsisi.... :lol:
di bale, mabait naman yang si beer, wag ka lang pabola. :D
kilala ko rin yang kapatid mo, gaya ng sabi ni beer.
nga pala, hindi ba magkakaroon ng chat support ang Xbox?
sa account namin nagdadagdag na sila ng agents na dedicated for chat dahil sa paglabas ng bagong chat tool

[luna_tech]

meron bang email /chat support dyan??

[LaDY_DaWN]

@havoc: thanks for the advice bro... wag ka mag alala... babae ren gusto ko...:glee: joksh!! dahan dahan yata nilang pinapasok ang supports namin dito sa XBOX, kasi sabi ng TM ko.. may chat support ang XBOX... sa Sykes kasi meron... baka next year meron na...

:hmm: ano kayang pangalan nyong dalawa? kasi kahit si Parekoy Beer hindi ko alam ang pangalan... :hmm:

saka sana makita na ren kita... :naughty: si Kuya Beer na-meet ko na... daan ka naman sa station ko... i have red hair... :glee:

sweldo na mamaya!!! :toohappy:

[kornplakes]

@Brother Beer: from what skul ka galing? wahehehe nakikipost lang po :D

[bad bread 01]

chat and email support for xbox is with ambergris...and they ar ramping up to 1000 agents.. =)

[pinoynetwit]

Sabi nung kakilala ko tuloy daw ang X-Box account sa RMH. Hinihintay niya lang ang tawag ng HR ng RMH para makalipat.

Masarap na ba ang ulam dyan sa cafeteria? Nung panahon ko , magkakaroon kayo ng arteriosclerosis sa klase nang ulam at bitin pa ang serving size. Napalitan na daw yung epal na concessionaire.

ex-MSN IA ako dyan sa RMH last year.

[havocwreaker_05]

@dawn: mukha ngang magraramp up ang XBOX ah... gusto ko sanang lumipat kung pareho pa rin ang sweldo, kaso hindi. :(

meron ba kayong bagong wave? may mga bagong TMs din for XBOX, gaya nila VJ Aurelio at AB Yambao. actually, mga dating TMs sila ng MSN TS. bumalik lang sila. I think they're for XBOX CS.

makikita mo rin ako. papakita ako one of these days. :rolleyes: sa ibang workstation na ko umuupo kasi nung lumabas yung bagong tool for chat support e kinelangan kaming ilipat. bad trip nga e. pero mas malapit na ko sa area nyo. hehe :naughty: pero gusto kong bumalik sa dati kong station kung pwede.

kalbo rin ako tulad ni beer... :lol: you'll know our names... soon. ;)

@pinoynetwit: anong wave mo sa MSN IA dati? matagal na ring may XBOX sa RMH. dumadami na nga ang agents dun e.

mas nag-improve naman yung ulam sa cafeteria, dahil nga sa bagong concessionaire. yun nga lang, d maiiwasan na may ilang araw na pare-pareho ang putahe at magsasawa ka rin.

@luna_tech: saang account ba yung tinatanong mo, sa MSN TS o XBOX?

[pinoynetwit]

ako 15, alam ko may planong expansion pa dyan sa X-Box.

[LaDY_DaWN]

@havoc: TM namin si Boss V.J. "Papa Vic" Aurelio... :glee: kainis kayo ha.. di nyo sinasabi ni Kuya Beer ang inyong names... :naughty: may tinataguan kayo noh? teka nga pala.. bakit uso ang kalbo senyo? si Boss Chico, Si Boss Vince, etc.. dami daming kalbo sa floor... :lol: makes me think of... bowling pins :naughty:

@bad_bread01: taga sykes ka noh.. :lol: kilala mo ba si Walter Caramat?

[bad bread 01]

@lady dawn
oo...taga sykes ako dati at kilala ko walter...TL ko sya sa sykes...
nasa ambergris ako...same tayo ng account... =P

[Brother Beer]

Yo yo yo… Wait a minute, kaping maninit! :D There is too much information leaking out on this thread. Pati ang “Drew Areliano” ang MSNTS e nahulaan na kung sino ako. Patay tayo nyan! Hehehe… Let us let the spirit of anonymity flow back into this thread. It’s more fun that way anyways… Let’s bring back the blind items! bwahahaha… :rotflmao: Chaka mamaya may mga stalkers yung mga nini-namedrop natin dito e mapahamak pa natin sila. :hmm: Pero shempre, we can always lay out our personal information at our own risk. ;)

Hi Wilson! Hi Ingrid! Bwahahaha... Ü Puro kayo boso, mag post kaya kayo. :bop:

[Brother Beer]

Lalo ka na havocwreaker_05!!! *peace*

[LaDY_DaWN]

si Brother Beer si...

bulong...bulong...bulog...

:glee:

fish tayu kuya Beer!

[LaDY_DaWN]

dobol post!

:lol:

[luna_tech]

hVOC WREAKER
@luna_tech: saang account ba yung tinatanong mo, sa MSN TS o XBOX?


pareho....clueless me ano msn ts???thanks

[Brother Beer]

si Brother Beer si...

bulong...bulong...bulog...

:glee:

fish tayu kuya Beer!


hehe... obvious ba na may tinataguan ako. nyak nyak nyak... :bashful:

[Brother Beer]

@Brother Beer: from what skul ka galing? wahehehe nakikipost lang po :D

Anya ngay, kabsat? Anjan ka na pala... hehe... Welkam to da pamili! :D

[LaDY_DaWN]

/\ ayaw pahuli na browsing.. wahahahaha :glee:

gandang umaga pala senyong lahat

:umbrella:

[kofi]

mag-iingat kayo..maraming nagbabasang mga non-agent dito

[LaDY_DaWN]

/\ non agent ka po ba? ^_^

[flip2_0]

***NEED A JOB?***, IF U HAVE THE TECHNICAL SKILLS AND IF U WANT TO WORK IN AN ISP ACCOUNT, THEN KINDLY SEND UR RESUME TO THIS EMAIL ADD: sykesasia@hotmail.com AND I WILL GIVE U SOME TIPS ON A SURE WAY IN. THNX

Lahat ng mga taga SYKES na sumugod at ginulo ang RMH, sige... hakutin mo ulit lahat!!! *okay*

Hahahahahahahahahahahahahahahaha :rotflmao:

[LaDY_DaWN]

:mecry:

2 lang kaming closer ngayon sa XBOX... :mecry:

[sharingan]

kumusta na mga rmh peeps? tagal na ako hindi nakadalaw sa office nyo.sana kayo lahat ay masaya.miss ko na mga friends ko jan

[Greenfire]

may opening po ba ang workforce analyst **?
**** ko kc mag apply hope someone will answer my question .

salamat poh!!

[LaDY_DaWN]

/\ wala po kaming posting for workforce analyst eh... sowee.. pero you could try to pass a resume though...

:toohappy:

[kofi]

meron. magbasa ng jobstreet at jobdb. may posting po for wf. nakita ko.

[LaDY_DaWN]

/\ ay ang choray... :glee:

edi meron... wahahahaha... choray.. pramis.

:glee:

[Brother Beer]

^hehe... miss na kita dawn ha. i have not seen you lately sa floor.

kumusta na mga rmh peeps? tagal na ako hindi nakadalaw sa office nyo.sana kayo lahat ay masaya.miss ko na mga friends ko jan


:love: we miss you too, sharingan :love:

[Brother Beer]

may opening po ba ang workforce analyst **?
**** ko kc mag apply hope someone will answer my question .

salamat poh!!


as of today, wala na. oh, and priority ang internal applicants for workforce posts.

operations manager and accent trainers meron. Ü apply ka. Ü

[LaDY_DaWN]

^hehe... miss na kita dawn ha. i have not seen you lately sa floor.


:bashful: awww i miss you too... :bashful:

off ko ng sat/sun.. saka closer na ang shift ko... 4am-1pm.. nasasanay na rin ako mag byahe ng late so maybe thats the reason you dont see me hanging around the floor that much.

miss seeing you around too.. elevator mostly.. :glee:

:cheers: tayo minsan.. Janero.. :lol: isang whappak lang

[LaDY_DaWN]

up ko lang tong thread...

miss ko na si Brother Beer.. :bashful:

[bizboy20]

gusto ko mag-apply **...totoo ba yung mga benefits dito o chuva lang?

[flip2_0]

gusto ko mag-apply **...totoo ba yung mga benefits dito o chuva lang?

chuva lang... huwag na mag-apply... :grrr:

[LaDY_DaWN]

gusto ko mag-apply **...totoo ba yung mga benefits dito o chuva lang?

what benefits did you hear about.. ?

[Dakshman]

heard that RMH is somewhat in trouble of losing some of its accounts... just wondering if there are people here who would like to move on to greener pastures. please contact me. tnx!

[LaDY_DaWN]

/\ :glee:

:naughty:

:glee:

[bizboy20]

chuva lang... huwag na mag-apply... :grrr:

nyak nagalit....:lol:
sori ah....

[bizboy20]

what benefits did you hear about.. ?

like the free meal.... every shift ba yun? ayus ba yung fud?
signing up bonus?

may nagalit tuloy sa chuva....:rotflmao:

[LaDY_DaWN]

@bizboy we get one free meal per shift... additional pag may OT

as for the sign up bonus... wala ata.. coz when i signed in.. wala naman.. dunno now though..

try to apply... coz the XBOX accnt is ramping up and we'll be hiring wave 1 for XBOX LIVE and wave 2 for XBOX billing... dunno about Hardware for v1 and 360 though...

no harm in trying right?

*okay*

[flip2_0]

nyak nagalit....:lol:
sori ah....

heard that RMH is somewhat in trouble of losing some of its accounts... just wondering if there are people here who would like to move on to greener pastures. please contact me. tnx!

Every Sunday I see the RMH full-page ad, its Nth time JOB FAIR in months.... now if only I can disclose the number of people who left (or been kicked out of) that TS account since January... hahahaha

Why Sorry? I've moved on so it's okay... I only worry that people who still want to apply might not be able to handle what we've been through... BASTA HUWAG TECH SUPPORT... =) kahit higher management nga gusto umaalis sa RHM eh.

Totally not worth it, just a tip. *okay*

[kumagcow]

Pasingit lang po, Hi PEXERS! sa mga naghahanap ng work na iba please email me your name and contact number for a new account here in Eastwood City. A very promising package awaits you!


Qualifications:

->6 months call center experience (IT SUPPORT - ISP/HARDWARE)
->Certification is a plus
->IT Graduate
->Knowledge in basic netowrking devices
->Account Netgear
->Starting Basic Range is 15K+2K transpo/meal allowance then upon regularization 18K+
->Plus night differential and allowance
->Plus additional perks will be given
->Workplace is in Eastwood, it would be convenient if you live in QC right?!

If you like it, please send me your name and contact number and you will definitely hear from us.

Huwag pahuhuli! Huwag magstay sa mga work na walang growth!

Send it now!

princetroy_cool@walla.com or PM me here

Ang hindi magsend baka maging ugly! :)

[pinoynetwit]

Lady Dawn,

Totoo yan ramping up ang X-Box yung isa kong kaibigan tinimbrihan na na mag-report as TL for X-boX. Ang sweldo ay MALAKEEEEEEEEEE Basta MALAKEEEE sa TL ahihihiihih.


basta mahirap dyan sa tech yung L2....

[pinoynetwit]

Lady Dawn,

Totoo yan ramping up ang X-Box yung isa kong kakilala tinimbrihan na na mag-report as TL for X-boX. Ang sweldo ay MALAKEEEEEEEEEE Basta MALAKEEEE sa TL ahihihiihih.

basta mahirap dyan sa tech yung L2....

[bizboy20]

[b]

no harm in trying right?

*okay*

no worry...
i will...*okay*

[LaDY_DaWN]

@bizboy awrytie... good luck.. masaya naman dito sa RMH eh.

@pinoynetwit: check.. saya dito sa XBOX

:bounce:

[higher_111]

@ Lady Dawn

Totoo ba na marami pay dispute sa Xbox?

[pinoynetwit]

Nami-miss ko na ang Panaderia Pantoja sa harap ng RMH. ahihihihi

Malaki ba ang incentives sa MCI-CS?

Ang gusto ko lang dyan pwede ko makatabi maski na hindi ka-team mate.

[LaDY_DaWN]

@ Lady Dawn

Totoo ba na marami pay dispute sa Xbox?

hahaha OO!

i swear.. kaso puro sa mga closing shift lang... yung mid shift saka openers namin ok yung pay... pakur nga eh... :angry:

pero sakin ok lang.. basta babalik at aayusin naman nila bakit hindi... SDM naman na yung lumalakad nung disputes namin.. so its awryt... at least bina-back-up-an kami ng SDM namin n TM's.. *okay*

[pinoynetwit]

Lady Dawn may opening ba sa email support ng MSN. Dati akong L1 dyan pero ang problema hirap makapasok sa email support.

Salamat for any info.

[LaDY_DaWN]

meron ata.. kasi yung friend ko na accent trainer.. may training sya na 7 peeps for email support. try mo kaya? :)

[pinoynetwit]

Salamat 8 months naman ako nagtrabaho for email support and back office.

Kamusta pa ba ang performance incentives given every pay cycle dyan? Ok pa rin ba o tinaas pa? DAti kasi meron silang "band of excellence" sa MSN-TS...kamusta na ngayon? Ako nakaka top sa certain metrics kaya lang walang natanggap dahil wala talagang incentives sa account ko wahhhhhhhhh. Nakakahiyang banggitin yung katiting na incentives sa pinanggalingan ko nakakainsulto sa human dignity.

Ang ganda work station sa RMH kesa mga nalipatan ko. Ang gusto ko dyan may performance bonus bawa't pay cycle.

[alingallie]

may mga non-agents dito na kakaiba mag trip!!!

una, bawal daw ang browsing subalit datapwat ang mga non-agents ayon sa aking mga sources at panay ang browse ng mga "kalaswaan" at mga "kababuyan". Gusto ng karamihan na i-usal ang salitang banyaga subalit sila din ay di kinakaya.May mga alituntunin na di nasusunod at sila nag numero unong pasimuno.may mga alintutunin na dapat ay sila ang nakakaalam subalit iba iba sila ng mga pananaw sa mga ito.

at eto pa, kung sa iba madaling umakyat sa hagdan ng tagumpay dahil sa koneksyon. di mo akalain eh may lugar ding di mo maaarok ang tagumpay dahil sa mga taong humahadlang kahit pa karapatdapat ang isang nilalang na ito kasi kapitan ba naman ang aherm.kumusta naman yon! ayon sa aking mga sources, di na baleng hindi karapat-dapat ang niluluklok basta ba hindi ka daw makakahadlang sa kanya.kawawa naman ang mga nilalang na ito na mas karapatdapat na tamasain ang tagumpay kung di lang pinigilan.at ang mga kawawang nilalang ay mga walang kamu-ang mu-ang at pawang ang alam lang ay hindi sila ang naging karapatdapat subalit sila naman talaga ang dapat na nasa rurok ng tagumpay. ngunit subalit datapwat... dadating ang araw at malalaman din ng mga kawawang nilalang ang mga pangyayare at ang katotohanan sa mga kababalaghan na naganap. or should i say alam na ng mga taong ito at siwalat na rin ang katotohanan! mabuti nga at malaman na ng buong sambayanan at ng malaman nila kung sino ang mga totong tao sa mundong ito!

[LaDY_DaWN]

@alingallie: are you ranting about ppl in RMH?

pinoynetwit: may BOE pa ren kami.. i think all accounts na ang meron...

[mitchikoy016]

guys daan ***!! hello sa lahat ng outbound managers!! hi s mga outbound people!!hehe ciao c yah around..

[psychosonicindy]

Hi RMH peeps--does anyone know a Mr Untalan here?Dpat ka-batch ko siya (Batch 6) over at IP Relay---pakamusta niyo ako sa kanya if anyone knows him...2 years na kami at IP.... ask him to PM me... thx soooo much... have a good 1!

[pinoynetwit]

Mula Jobsdb.....yes RMH can pay 40-45k for a supervisor.

16 Aug 06 Telecom Provisioner Operations Manager RMH Teleservices Asia Pacific Inc. 3 PHP 75K - PHP 85K
16 Aug 06 Telecom Provisioner Supervisor RMH Teleservices Asia Pacific Inc. 1 PHP 40K - PHP 45K
16 Aug 06 Telecom Provisioner Agents (Php 19, 000 - 20, 000) RMH Teleservices Asia Pacific Inc. -- PHP 19K - PHP 20K

[iv3rson]

any tips sa exam? balak k kc mag apply eh ty in advance :D

[pinoynetwit]

Rigid exam dyan...The tech exam is realistic though and is meant to test your ability in navigating windows and using the internet to get answers. Dati pati Level 2 tech exam nakalusot ako.

Meron pa ba ditong 100 pesos per hour of additional overtime bonus?

Basta dati suki ako ng mga RTA dyan for e-time, e-out, e-day ahihihihihihihihi.

[Greenfire]

Meron pa ba ditong 100 pesos per hour of additional overtime bonus?

Etelecare po 100 per hour ang OT

10 minutes minimum OT pedi mo i file as OT *** postshift etc.
la lang share lang

balita ko magnda rin ** sa RMH may mga taga RMH ** sa Etel ganda naman ng feedback nila sa RMH.
free food daw cool!!!

[pinoynetwit]

Ibig ko sabihin on top of the 130percent overtime pay sa RMH meron pang 100 pesos additional....see.

Nakita ko si si Purple Witch sa peyups forum.

[LaDY_DaWN]

yah.. uso pa ren dito yung 100 na OT pay...

:yawn:

[mitchikoy016]

aside dyan sa 100 ot pay may food pa if you exceed 4 hours..although sana unlimited n ulit..hi ulit sa mga outbound peeps...

[pinoynetwit]

Hello RMH pipol,
Meron ba dyang L2 tech na email based ang gawain? Kasi 18k ang base pay ng L2 voice di ganun din ang L2 email...tama ba. Dati kasi pumasa ako sa L2 exam. Baka kasi mabalik ako sa RMH.

Salamat po!

[LaDY_DaWN]

ramping up ang XBOX...

we need people...

apply kayo!

we need 100 agents

[Brother Beer]

pati msn ramping up. magsasara na kasi yung isang msn site sa central america e. buti nalang, at napaka pasaway nung mga yun. sigurado lalong bubuhos ang mga tawag dito. sana lang madagdagan pa ang mga araw na ganito. TOOLS DOWN! bwahahahaha... :alcoholic:

sayang LaDY_DaWN at off mo. ang saya sana. hehe...

[LaDY_DaWN]

/\ ay hindi ko off!! :lol:

nag eenjoy ako sa fetix mowd! :doze:

*hugz* Brother Beer... i missed you... miss ko na hangkyut mong fez! :stolenkiss: hangkyut pala ng real name mo... :naughty:

[pinoynetwit]

Ahhhh, magsasara na yung El Salvador site ng MSN na outsourced sa Sykes. ibig sabihin tuloy ang 100 pesos additional OT pay on top of the 130 percent government mandated rate.

[pinoynetwit]

Basta mas masarap kausap ang mga customer ng MSN kaysa other ISPs. Hindi pa sila galit sa akin pag nalaman na taga-Pilipinas ako, nakiki-chika pa sila! Masaya pa sila at maganda service dito! Malay mo pati India site magsara?!

[Brother Beer]

@ pinoynetwit: ah eh... hindi po yung el salvador ang magsasara. yung isa yung magsasara. Ü ok lang naman yung el salvador site e. mas ok parin ang pinas shempre. we're #1 sa lahat ng msn sites! *okay*


@ LaDY_DaWN: a ok... hehe... sorry ha, hindi kita nakita e. i did not see your awesomely red steaked hair when i passed by your area e. so alam mo na pala yung real name ko. hehe... Ü

[Brother Beer]

Basta mas masarap kausap ang mga customer ng MSN kaysa other ISPs. Hindi pa sila galit sa akin pag nalaman na taga-Pilipinas ako, nakiki-chika pa sila! Masaya pa sila at maganda service dito! Malay mo pati India site magsara?!


tama ka bro. galing na ako sa ibang isp account, bellsouth. grabe ang kakupalan ng mga customers dun. mas ok nga yung mga msn customers. lalo na yung mga dialup customers. kasi most of them live on wellfare or live out on the boondocks or just cannot afford broadband. so they really cant be that picky. chaka generally ok naman ang mga L2 agents dito. may mga pasaway din pero konti lang. ehehe... chaka pag sinusumpong. :naughty:

[LaDY_DaWN]

@ LaDY_DaWN: a ok... hehe... sorry ha, hindi kita nakita e. i did not see your awesomely red steaked hair when i passed by your area e. so alam mo na pala yung real name ko. hehe... Ü

:bashful: @ "awesomely red streaked hair"

nway, yeah my bro told me your real name... :glee: its unique.. parang yung nick name mo... *hugzz* miss na kaya kita.. ehehehe... kopi tau minsan.. or inom tayu... whichever... im amenable **** eh.. ^_^

pakilala mo ko ke havoc minsan.. ^_^

saya ng downtime.. kaso wala na.. :depressed: up na ang CAP ulet...

gandang umaga nga pala ***.. :stolenkiss:

[bizboy20]

nag-apply aku kanina...
kasu di ku na naituluy...

ang dami applicants...
me work pa kc ku *****...

[pinoynetwit]

Kung mag-eexpand ang MSN...mag eexpand din ang email queues for the various sub-groups. X-box kaya may email support din ahihihihihihi.

[puttaneska]

LaDY DaWN:

hi there. i have a question.. was wondering if you could give me some tips...

i applied a couple of weeks ago for call center agent in rmh, and i wanted so baaadly to get a position in the xbox account. instead, i got placed in msn customer service. i was kinda disappointed in myself kasi i gave my best, but i still didn't make the xbox account. :(

is there no way i could get transferred into xbox? i'm heavily into gaming, and working with this account is as close as i could get to having a dream job. (hehe, babaw ko)

thanks in advance :)

[sharingan]

just be careful sa mga i-popost nyo dito. maraming non-agents ang nagbabasa dito

[LaDY_DaWN]

LaDY DaWN:

hi there. i have a question.. was wondering if you could give me some tips...

i applied a couple of weeks ago for call center agent in rmh, and i wanted so baaadly to get a position in the xbox account. instead, i got placed in msn customer service. i was kinda disappointed in myself kasi i gave my best, but i still didn't make the xbox account. :(

is there no way i could get transferred into xbox? i'm heavily into gaming, and working with this account is as close as i could get to having a dream job. (hehe, babaw ko)

thanks in advance :)

just because you are into gaming, doesnt mean you fit the profile for the account.

IMHO: from what i know, priority and profiling is the reason why you get placed in a specific account.

baka pang CS ka talaga... either that or top priority lang **** ang needs ng MSN CS...

as for the XBOX account.. hindi naman po fun and games all the time yung account...

ok na yun, as long as youre in the company, it would be easy to transfer na... just wait for an opening...

[LaDY_DaWN]

just be careful sa mga i-popost nyo dito. maraming non-agents ang nagbabasa dito

:hmm: bakit kailangan mag ingat?

this is a forum.. a medium for expressing one's self.. they cannot/SHOULD not hamper the POV's of their employees right?

tao naman tayonh lahat... ^_^ may kanya kanyang mga opinion...

[puttaneska]

as for the XBOX account.. hindi naman po fun and games all the time yung account...

ooohh don't get me wrong... of course it isn't. :) that's why i said "as close as I could get" because a dream job for me is an entirely different meaning altogether (like actually being paid to play).. and i know di po ganun sa account nyo, and i merely stated that because the account is of personal appeal to me. :)

anyway, it's helpful to know there are possibilities once you are in. ;)