RMH Teleservices Inc.

[sharingan]

:hmm: bakit kailangan mag ingat?

this is a forum.. a medium for expressing one's self.. they cannot/SHOULD not hamper the POV's of their employees right?

tao naman tayonh lahat... ^_^ may kanya kanyang mga opinion...

just be careful.

[Milliardo]

ooohh don't get me wrong... of course it isn't. :) that's why i said "as close as I could get" because a dream job for me is an entirely different meaning altogether (like actually being paid to play).. and i know di po ganun sa account nyo, and i merely stated that because the account is of personal appeal to me. :)

Why didn't you apply as GM in any of the MMPORGs out there then?

[LaDY_DaWN]

ooohh don't get me wrong... of course it isn't. :) that's why i said "as close as I could get" because a dream job for me is an entirely different meaning altogether (like actually being paid to play).. and i know di po ganun sa account nyo, and i merely stated that because the account is of personal appeal to me. :)

anyway, it's helpful to know there are possibilities once you are in. ;)

ic.. i stand corrected. *okay*

we are actually ramping up.. siguro nga priority ang MSN over XBOX.. kaya dun ka nilagay.

my bestfriend is an accent trainer here and according to him wala pa daw naka schedule na accent training for XBOX..

just do good na lang sa MSN CS and then when there is an opening in XBOX apply ka na lang.. *okay*

:lol: wala rin akong naitulog...

[LaDY_DaWN]

just be careful.

why po? there must be a reason... can you give me that specific reason?

hindi po ako namimilosopo... i just want to know your reason...

[Econ_major]

imbyerna ako sa isang taga sprint... hindi pa regular pero ang kapal ng mukha... alam nang hahabol sa elevator tpos di pa maghihintay... kapal... sisigaw ka na nga ng wait... grrr... makita ko *** *** babae na iyon.... may attitude

[LaDY_DaWN]

/\ how do you know na taga sprint sya?

saka san kang account... :)

[sharingan]

why po? there must be a reason... can you give me that specific reason?

hindi po ako namimilosopo... i just want to know your reason...

ask brotherbeer

[joey_sixdigit]

any tips with the exam :love: and the interview? may email account pa sila tnx *okay*

[ordinarya]

balita ko may na-promote na sdm jan sa msn na gurl a.
deserving ba?

nakikibalita lang ako dahil dati din akong empleyado dito.

[alingallie]

@alingallie: are you ranting about ppl in RMH?

pinoynetwit: may BOE pa ren kami.. i think all accounts na ang meron...

nde **** lady_dawn... sinasabi ko *** naman ang aking nalalaman at naririnig... bakit, don't tell me iba ang naririnig mo? ;)

[phnomm]

Does RMH have outbound accts? what accounts do they have?

[pinoynetwit]

Merong "collections" account ang NCO-RMH..outbound iyun.

[phnomm]

Merong "collections" account ang NCO-RMH..outbound iyun.


thanks pinoynetwit!

what about sales?

[mitchikoy016]

yes we have outbound accounts here.. and we are defiinitely ramping up... we have sprint, vonage and ACB accounts..

[armirondo]

can u give me more info about the collection acct.. i think sams and walmart credit card ang ni se service nun d b..?

[pinoynetwit]

Wala ako dun kaya no comment ako sa collections account on details.

Masasabi ko land dyan tumino ng malaki yung ulam as compared to the previous concessionaire.

YUNG FREE MEAL ...Unlimited rice, Tatlo ang viands/putahe + soup + desert plus a selection of drinks four seasons, pineapple juice, dalandan, ice tea, pomelo[may kulang pa ba ako?]. Nagkaroon ako tuloy ng indigestion at di ko naubos ang pagkain ko...mahirap tunawin yata yung meat pag graveyard shift.

Malupit ang battery of tests[though relevant to the type of work] dyan pag-nag-apply lalo na yung "CCES" seminar talagang sasalain....nahalata ko lang karamihan nung na-lagpak mga bata..mostly yung mga past 30 to over 60 pumasa. Saw a white-haired retiree[former bank manager] pass. Maraming bagong account po dito kaya don't be scared if you think you can't find an account to fit in[regardless of work background and age]! And yes, a marked improvement in the facilities. I said that the test was relevant so as to show a contrast...I was made to take a test on MS ACCESS in another call center for a CSR post.

Ubos na yung email support class for September[one email support class only].....dunno if there is any next month....oh well..hayyyyy. Mukhang long wait...

[ralliart]

Pasingit lang po, Hi PEXERS! sa mga naghahanap ng work na iba please email me your name and contact number for a new account here in Eastwood City. A very promising package awaits you!


Qualifications:

->6 months call center experience (IT SUPPORT - ISP/HARDWARE)
->Certification is a plus
->IT Graduate
->Knowledge in basic netowrking devices
->Account Netgear
->Starting Basic Range is 15K+2K transpo/meal allowance then upon regularization 18K+
->Plus night differential and allowance
->Plus additional perks will be given
->Workplace is in Eastwood, it would be convenient if you live in QC right?!

If you like it, please send me your name and contact number and you will definitely hear from us.

Huwag pahuhuli! Huwag magstay sa mga work na walang growth!

Send it now!

princetroy_cool@walla.com or PM me here

Ang hindi magsend baka maging ugly! :)


I know this company, Link2support Inc sa technoplaza one. Question lang, yung +2k transpo/meal allowance, JP level ba yan wherein an agent must render 1hour mandatory OT daily + 1 mandatory work on restday per week for you to get +2k allowance? Si Jenelyn Yambing ba may hawak ng Netgear account dyan sa Link2? May 6-month bond pa rin ba?

[LaDY_DaWN]

:drive:

:wave: to all RMH PExers...

[korealm]

guasto kong magapply? im currently working at sykes asia ryt now as a tech support for 16 months na... gusto ko lang ng ibang experience ahehe musta ba mga calls dito?? baha ba ng calls sa lahat nga ccount? about the hiring process mabilis lang po ba??

[korealm]

guasto kong magapply? im currently working at sykes asia ryt now as a tech support for 16 months na... gusto ko lang ng ibang experience ahehe musta ba mga calls dito?? baha ba ng calls sa lahat nga ccount? about the hiring process mabilis lang po ba??

[gothiCAT]

hello lang po sa lahat ng taga RMH pa rin :P wishing you all happines... tagal; na rin akong hindi naka log... nice to hear good things about the company pa rin even if im not there anymore :P

til next time.

[Brother Beer]

heygothiCAT! long time ha. hehe... miss na kita. Ü

@korealm: kung sa quest account ka manggagaling jan sa sykes, eh... hehe... halos kapareho lang ng TS account namin dito un. ako nga nagbabalak na rin lumipat. at akalain mong jan ko naman balak lumipat. hehe... :alcoholic:

[LaDY_DaWN]

/\ aalis ka na? panu na kame? :mecry:

charing! :glee: good luck sa career move Kuya Beer... pa :stolenkiss: nga jan...

[pinoynetwit]

Napansin ko andameng magagandang ladies ngayon sa HR at recruitment ng NCO Group.

[11th_Karma]

meron po bnag accnts ** na mon-fri *** ang work sched? ty!

[Brother Beer]

meron. some outbound/cs accounts only have mon-fri sched.

[iv3rson]

any tips sa exam at interview sa rmh?

[seller06]

meron pa ba ng directory assistance na account nabasa ko po sa first page ng thread!

[LaDY_DaWN]

/\ yes... constant hiring po for directory assistance...

[LaDY_DaWN]

:rotflmao: share ko lang.. namonitor kong call over autopilot... :rotflmao:

Agent: Thank you for calling XBOX Live my name is ******

Customer: my first name is ***** and my last name is ***

(verification steps)

A: so how may i help you today?
C: my console has a funny smell...

A: how funny?
C: WHAT?!

A: how funny is the smell?
C: (customer now sounds irate) its hilarious!!! what the h*ll do you mean how funny?!?! i think my console just shorted itself out

*at this point i was laughing so hard... di ko na pinakinggan yung call... :rotflmao:

[joey_sixdigit]

hi po sa lahat :love: im new here...kaka start lang po...im with xbox live..:rolleyes: sana maganda po dito and would work good for me, hopefully

but i really would like to be in an email support, than a voice account...preference lang po, kasi my previous support was an email support...

pwede po ba yun :rolleyes:

[Brother Beer]

welcome to the family joey! to be transferred to email support would be very unlikely. a lot of email support agents are now being moved to voice support because of the shift in structure of email support. the xbox account is awesome, i'm sure you'll like it there. kaso maraming half pinay jan, ingat ka. hehehe...

[Brother Beer]

:rotflmao: share ko lang.. namonitor kong call over autopilot... :rotflmao:

Agent: Thank you for calling XBOX Live my name is ******

Customer: my first name is ***** and my last name is ***

(verification steps)

A: so how may i help you today?
C: my console has a funny smell...

A: how funny?
C: WHAT?!

A: how funny is the smell?
C: (customer now sounds irate) its hilarious!!! what the h*ll do you mean how funny?!?! i think my console just shorted itself out

*at this point i was laughing so hard... di ko na pinakinggan yung call... :rotflmao:


QC ka na LaDY_DaWN? Awesome! *okay*

[Brother Beer]

:alcoholic:

[bluethehero]

does RMH have an office at makati or ortigas? does it accept part-timers and allow applicants to choose convenient schedules? nag-aaral pa kasi ako at kelangan extra income

[flip2_0]

does RMH have an office at makati or ortigas? does it accept part-timers and allow applicants to choose convenient schedules? nag-aaral pa kasi ako at kelangan extra income

unfortunately, wala silang ibang office elsewhere...

[calm]

Hello po, I've been a lurker in thread for quite a tme na po, ask lang po ako kung meron sa inyo Microsoft Certified na. Pa pm naman po ng details, balak ko kasing magpa-certified rin. Thanks

[flip2_0]

Hello po, I've been a lurker in thread for quite a tme na po, ask lang po ako kung meron sa inyo Microsoft Certified na. Pa pm naman po ng details, balak ko kasing magpa-certified rin. Thanks

Hindi kailangan na MS certified ka dito eh. The accounts current include ISP, gaming consoles and software support etc. so there's really no use for it in the meantime.... or never... if you know what that means :lol: :naughty:

Tanong ka sa upcoming Microsoft Support Center here in Manila, I'm sure meron don, huwag dito...... :rotflmao:

[Brother Beer]

Hello po, I've been a lurker in thread for quite a tme na po, ask lang po ako kung meron sa inyo Microsoft Certified na. Pa pm naman po ng details, balak ko kasing magpa-certified rin. Thanks


hey calm! i remember you from last year. natuloy ka ba dito sa rmh? if you want to be microsoft certified, you can check out mfi, sa may ortigas ave. their site is http://www.mfi.org.ph

[LaDY_DaWN]

:stolenkiss: @ Brother Beer... Janero tayo!! ^_^

[calm]

Brother Beer, hehe, thanks nga pala last year, lapit na ako 2 taon dito sa RMH. Baka nga naging team mates na tayo eh.

@flip2_0
Sensya na po at hindi ata clear yung pagkakatanong ko ng certification. Nangangalawang na kasi yung utak ko eh. Peace:)

[sharingan]

Brother Beer, hehe, thanks nga pala last year, lapit na ako 2 taon dito sa RMH. Baka nga naging team mates na tayo eh.

@flip2_0
Sensya na po at hindi ata clear yung pagkakatanong ko ng certification. Nangangalawang na kasi yung utak ko eh. Peace:)

ako malapit na mcse 2003 kaya lang wala na ako nco :D bakit mo natanong?

[LaDY_DaWN]

gandang madaling araw sa mga taga RMH!

[wenver]

Hi to all agents of Amazon UK account!! wave 1 to 3.. good luck naman sa queing!! hehehe.:bop:

[wenver]

:rotflmao: amazon uk good luck din sa break skeds..file it as o.t.! Auto-in guys!!! 1 million calls waiting harharhar ;)

[emma juan]

i'M TELLING YOU, IF YOU drink beer by 6am and willing to sell your loyalty, close your eyes to whims of some mgt members, then you're in...:rotflmao:

[Brother Beer]

ako malapit na mcse 2003 kaya lang wala na ako nco :D bakit mo natanong?

san mo kinukukuha yung certification mo bro?

[Brother Beer]

:stolenkiss: @ Brother Beer... Janero tayo!! ^_^

ei DaWN! nagpunta ka ba ng party? malamang... waaaaaah... grabe toxic kami ngayon, kulang na kulang sa tao, andun ata lahat e. sayang makakapag inuman na sana tayo. tsk tsk tsk... next time weekend off na ako uli.

[Brother Beer]

Brother Beer, hehe, thanks nga pala last year, lapit na ako 2 taon dito sa RMH. Baka nga naging team mates na tayo eh.

@flip2_0
Sensya na po at hindi ata clear yung pagkakatanong ko ng certification. Nangangalawang na kasi yung utak ko eh. Peace:)

msnts ka rin ba? hmmm... ako rin nangangalawang na rin e. i would like to take microsoft certification courses nga rin e. kaso kulang sa budget. :mecry:

[sharingan]

san mo kinukukuha yung certification mo bro?

edupro sa makati. pero hindi na ako nag-training, exam lang ng exam.

[dunhillgirl]

pag msn ka, and L1, meron "DA HU?!"

hehe

and one week pa lang asko sa production, na da hu nko..

[emma juan]

it's a typical sweat shop in the 21st century here. whew! para in ka sa mga boss(et!) kelangan mag suot ka:mecry: ng blinders

[LaDY_DaWN]

ei DaWN! nagpunta ka ba ng party? malamang... waaaaaah... grabe toxic kami ngayon, kulang na kulang sa tao, andun ata lahat e. sayang makakapag inuman na sana tayo. tsk tsk tsk... next time weekend off na ako uli.

alaws.. dein din ako nakapunta.. nahaggard ako sa pag decorate ng bay namin sa billing... solo flight ako.. nalosyang ang kagandahan ko.

anywya, one of these days.. mag 1 bucket tayo... miss ko na ren mag alak eh.. :glee: social suicide pala ang mag call center.... :stolenkiss:

[Brother Beer]

pag msn ka, and L1, meron "DA HU?!"

hehe

and one week pa lang asko sa production, na da hu nko..

hehe... i think i know who you are then. its all good. :D

[Brother Beer]

alaws.. dein din ako nakapunta.. nahaggard ako sa pag decorate ng bay namin sa billing... solo flight ako.. nalosyang ang kagandahan ko.

anywya, one of these days.. mag 1 bucket tayo... miss ko na ren mag alak eh.. :glee: social suicide pala ang mag call center.... :stolenkiss:

sinabi mo pa. ikaw pala ang nagdecorate nun! lupit mo a! artistic! *okay*

[kornplakes]

Newbie po ako sa RMH :lol:

Hoy Brother Beer!!!! kala ko di kana naglolog ** bwahahahaha wala lang paparamdam lang ahihihi.meron ba bago ** na pedeng ireto ahihihi :naughty:


hay sarap ng buhay pag-day off sarap uminum a:rotflmao:

[bigbadwolf_pig]

sungit ng mga HR people dito....sarcastic pa...interested pa naman akong mag apply dito...kaso nagbago na isip ko...oh well :D

[LaDY_DaWN]

sinabi mo pa. ikaw pala ang nagdecorate nun! lupit mo a! artistic! *okay*

thanks :bashful:

naubos ang lakas ko dun.. :glee:

nice seeing you sa lung center kanina.. hope to talk to you soon! :stolenkiss:

[zell_ff812]

just wanna ask kung my part time po dto,kc my nkita po akong post sa scul..sa dec daw..tanong ko *** kung lam nyo *** sched kc my pasok pa din ako,..gusto ko *** mgka income bago mgxmas..salamat po sa mgrereply.

[LaDY_DaWN]

/\ xbox is hiring part timers for dec.. 25K for 1 month...

[zell_ff812]

pde po bng hindi *** dec..

[exxentrick]

/\ xbox is hiring part timers for dec.. 25K for 1 month...

pano kung taga msn ka na pero di XBOX?

[flip2_0]

pano kung taga msn ka na pero di XBOX?

sorry ka na lang.... di pwede! :bop:

[LaDY_DaWN]

:lol: xbox is also hiring agents na full time agents... they are holding the interviews and screenings sa DISH

[dynomitemachine]

what's the shift sked for the part-time xbox account? i have a day job from 7am-4pm... what's the training sked na rin?

[bad bread 01]

what's the shift sked for the part-time xbox account? i have a day job from 7am-4pm... what's the training sked na rin?


Ambergris is accepting part-timers for Xbox Account. Currently ramping up to1000++ agents. We have a job fair at glorietta on nov. 20-21, 2006 starting 11am-8pm.

[brad-pogi]

totoo bang laging delayed at madaming discrepancy every pay-day dyan sa RMH? balita ko napadalas na raw some agents di napasukan ng pera sa atm nila. ???

[Brother Beer]

wala pa naman ako naririnig na delayed ang pay. though discrepancies are pretty frequent now. nalulunod na ata yung payroll e. sobrang dami na kasing agents. sana!

[bourbon]

Ambergris is accepting part-timers for Xbox Account. Currently ramping up to1000++ agents. We have a job fair at glorietta on nov. 20-21, 2006 starting 11am-8pm.


Anong sked po ng part time for Xbox? :bashful:

[juls_2002_ph]

hi is it true na may capital one account dyan? kasi *** wife ko galing sya sa capital one account sa sitel nag resign na sya at lumipat sa dell manila(MOA).e parang gusto nya lumipat dyan sa RMH since mas malapit yan sa bahay layo ng MOA eh at may edge na sya dahil galing nga sya cap one account sa sitel..hop 2 hear from u guys....tnx

[purple_witch]

kamusta na mga pipol? hehe, tagal kong nawala. :rotflmao: parang naubos na mga kachikahan ko dati dito...sige, disappear na uli.*okay*

[LaDY_DaWN]

wala pa naman ako naririnig na delayed ang pay. though discrepancies are pretty frequent now. nalulunod na ata yung payroll e. sobrang dami na kasing agents. sana!

:lol: discrepancies are common place... pero walang delayed pay...

[zell_ff812]

ewan ko ***..pro eto yta *** worse na npuntahan ko when it comes to recuitment process..sobrang tagal.

[brad-pogi]

:lol: discrepancies are common place... pero walang delayed pay...

oh i think that's a contradictory statement. when there's discrepancy, it could mean delayed pay. for instance, you're supposed to get P7000 but only to find out your atm balance is P0.00. :lol: so, when will you eventually get paid when there's pay dispute? the next pay day? :( what's RMH' case? coz i heard it first hand from a friend that payroll people suck big time.

[Econ_major]

well... the thing is the accounting's shifty... delayed ang pay slips, hence hindi mo agad nakikita kung magkano ang sweswelduhin mo prior to the payday... the payslips usually come after a week... pero as for delayed pay... having stayed for a year and a month, ala pang delayed pay... pag payday, may pumapasok ****... may isang instance lang na nadelay *** pasok.... around 11 na ala pa pero pumasok ng 1130

as for the discrepancies, pwede namang iaddress ito sa hr e

[korealm]

hiring pa ba xbox?, tuwing kailan lang sila tumatanggap ng walk in applicants?, god since september ko pa balak umalis sa sykes pero di ako makaalis ahehehe.

[bluew0lf]

yup, it's true may CAP1 na ** sa RMH. wave 1 just started last week on the production floor.

[zell_ff812]

cnu po ba connected sa HR dito..kasi i've been calling ur hotline,pro wlang sumasagot..ask ko lang kung meron pang slot for part-time...tnx..kung cnu po pdeng sumagot,kasi good as hired na po ako but when they disclosed the sched for training, conflict sa sched ko sa scul,so mgpart-time nalang sna ko..dba un *** for 1 month lang.tnx..pki pM nlang po ako...kelangn lang po **** ng JOB..sbi nung HR,twag lang ako,pro *** po tlgang sumasagot.tech support po ako for gaming console,nd cyempre Xbox un.

[LaDY_DaWN]

/\ i believe there is only one definite sched for the training.

[Brother Beer]

ano na nga ba talaga ang pangalan ng rmh? is it plain "nco group" nalang? sa ads sa papers kasi nco group nalang ang nakalagay e. ngi wala ngang "rhm" na makikita sa ad e. pati sa bagong company jacket nco group nalang ang logo. nung unang lumabas yung jacket na yan, rmh lang ang nakalagay. tapos nadagdag yun nco with the rhm logo. pero ngayon nco na nga lang. hmmm... matagal ko nang iniisip to e. ano na nga ba talaga kuya? i know the history of rmh, that it was bought by nco. but can we please have a solid name already. ewan ko lang ha, for me, not having a stable name is a sign of an unstable company. now, im not saying that rhm is not a stable company because it is. its just that it is giving that impression. just my thoughts guys.

[LaDY_DaWN]

*shrugs*

si havocwreaker ay taga xbox na ren ba?

[Brother Beer]

nope. he is still with msn. may kamuka ba siya jan?

[phnomm]

How is outbound sales....?
i have been hearing a lot of negative stuff?

any feedback?

[LaDY_DaWN]

@Brotner Beer: ahahahaha.. hindi ba sya taga xbox? may kamukha kasi sya eh.. kalbo na mukhang chinese ren. :glee: there is something desperately wrong with my eyes... *hugz* di na kita masyado kita sa floor ah...

[kofi]

ano na nga ba talaga ang pangalan ng rmh? is it plain "nco group" nalang? sa ads sa papers kasi nco group nalang ang nakalagay e. ngi wala ngang "rhm" na makikita sa ad e. pati sa bagong company jacket nco group nalang ang logo. nung unang lumabas yung jacket na yan, rmh lang ang nakalagay. tapos nadagdag yun nco with the rhm logo. pero ngayon nco na nga lang. hmmm... matagal ko nang iniisip to e. ano na nga ba talaga kuya? i know the history of rmh, that it was bought by nco. but can we please have a solid name already. ewan ko lang ha, for me, not having a stable name is a sign of an unstable company. now, im not saying that rhm is not a stable company because it is. its just that it is giving that impression. just my thoughts guys.


dati kase RMH lang talaga siya. tapos before siya mag one year anniv nabili siya ng NCO groups. pero ang explanation sa amin dati e hinde siya papalitan ng name kase naka register sa pinas as RMH and instead of magpalit ng kung anu-anong papers, they'll keep RMH dadagdagan lang daw ng NCO. Meron ako yung orig na jacket pa, yung may hood. ganun pa rin ba pinamimigay ngayon> yung super bigat na jacket?:bop: :bop:

[zell_ff812]

grabe,pnakapangit *** naging experience ko sa cc na to..pumasa ko for tech support,then i knew na hndi daw pwede sa schedule ko *** training..ewan ko,my interviewer insisted on telling me na what if ganto *** shift,kasi nga enrolled ako *****,pro 2 subjects nalang..
then ngapply nlang ako for part-time, then tnanong ako nung hr kung willing daw ba ko mgstart on this date, ibgay ko lang daw *** contact info ko,after 3 days malapit na *** date na cnasabi nya..*** pa dng calls, *** man lang pasabi kung anu na *** nangyari,hndi mn *** naginform.. then tumwag nalang ako sa sangkatutak na # na wala nmang sumasagot..
at nung my sumagot na,salamat..*** na daw available position..
prang nagbibigay lang *** ng false hopes sa mga applicant nyo...
la ***,just wanna share...

[LaDY_DaWN]

/\ isolated case ka lang po siguro...

[flip2_0]

/\ isolated case ka lang po siguro...

:bop: :rotflmao:

[sharingan]

wala na ako sa RMH.i enjoyed my more than 1 year stay in this CC. pero may sama ako ng loob ngayon kasi after 6 mos, wala pa rin form 2316 ko! and yung backpay ko,nakuha ko after 4 long months! tsk tsk..

[danicalstix]

meh website ba ang RMH Teleservices wherein we can see what accounts it handles and also kung san pwede magemail para magapply :)

[flip2_0]

wala na ako sa RMH.i enjoyed my more than 1 year stay in this CC. pero may sama ako ng loob ngayon kasi after 6 mos, wala pa rin form 2316 ko! and yung backpay ko,nakuha ko after 4 long months! tsk tsk..

Ask for the 2316 for the previous year 2005 (based on what you said that you've been an RMH employee since last year), it has been ready for pick-up as early as first quarter of 2006. :eek:

FYI: The 2316 for the current year will not be available until the 1st quarter of 2007. ;)

[Econ_major]

dati kase RMH lang talaga siya. tapos before siya mag one year anniv nabili siya ng NCO groups. pero ang explanation sa amin dati e hinde siya papalitan ng name kase naka register sa pinas as RMH and instead of magpalit ng kung anu-anong papers, they'll keep RMH dadagdagan lang daw ng NCO. Meron ako yung orig na jacket pa, yung may hood. ganun pa rin ba pinamimigay ngayon> yung super bigat na jacket?:bop: :bop:

actually, ala na *** hood.... pero mabigat pa rin *** jacket... and may tatak pa rin ng rmh at nco pareho... got mine last september

[LaDY_DaWN]

meh website ba ang RMH Teleservices wherein we can see what accounts it handles and also kung san pwede magemail para magapply :)


just visit us at the 4th floor ELJCC (ABS CBN Compund) Mother Ignacia St.. constant hiring po kami

[Brother Beer]

actually, ala na *** hood.... pero mabigat pa rin *** jacket... and may tatak pa rin ng rmh at nco pareho... got mine last september

mabigat pa nga pero mas ok yung tela. the jackets they rolled out this november only had the nco logo, which looks better than when it had the rmh logo with it. para kasing ginawa lang sa wordart yung logo ng rmh e. :rotflmao:

[danicalstix]

just visit us at the 4th floor ELJCC (ABS CBN Compund) Mother Ignacia St.. constant hiring po kami

just recently, i emailed NCO Group RMH Teleservices my resume, i got the email from www.bestjobs.ph though im not sure kung nachecheck nyo yun. Wala pa akong feedback till now. :)

[LaDY_DaWN]

/\ its better ata na mag walk in ka na lang po.

[greatgwapo99]

pwede ba part-time sa RMH?

[danicalstix]

ok :) magwawalk in na lang ako para maayos na.. ehehe :D

[flip2_0]

pwede ba part-time sa RMH?

TOINK! di nagbabasa kahit sa previous page lang... :bop:

[greatgwapo99]

TOINK! di nagbabasa kahit sa previous page lang... :bop:

What I meant to ask was if I can apply as part-time, as in I work for certain hours every night only. I think what Lady_Dawn means in her post in the previous page, regarding part-timers being accepted, is that I will work for one month only but I still have to work a whole shift. I can't work on a whole shift because I already have a day job. :) I can work a whole shift on Sundays. I hope that is clear. Thanks for referring the previous page, though. :)

[greatgwapo99]

When will the three-week work start for the temps?

[LaDY_DaWN]

musta kayong lahat?

[Econ_major]

not so good... kulang kulang ang sweldo... megadispute lhat ng da agents sa floor... di tama un... im waiting for them to resolve the problem... haay...

[LaDY_DaWN]

there was a memo rolled out. it really was a mistake on their part. but according to them, the balance on our salaries will be posted in our accounts on Monday.

better late than never right? *okay*

[Brother Beer]

yeah, i guess... :alcoholic:

[LaDY_DaWN]

*hugz* @ Brother Beer

chill... relax

[Brother Beer]

ei LaDY_DaWN! ang lufet ng mga part timers nyo ha. PHAT! :rocker:

[LaDY_DaWN]

:lol: PHAT **** :lol:

hay naku.. this Sunday till the temps leave sa 4th floor kami mag calls... :grrr:

[zell_ff812]

cnu kaya c lady dawn dun...nga *** im one of those peeps na mgpermanent..so far masaya, nkakapressure mlapit ng mgcalls..1st time.hehehe
sana my nba na sa xbox,cra kc last time na nglaro ako.

[Brother Beer]

lady dawn would be the queen bee. naks! :rocker:

[LaDY_DaWN]

:lol: @ queen bee...

Brother Beer: asawa mo ba yung kasama mo kahapon?

:yawn: boring!! *sigh* 4th floor here we go!

[Brother Beer]

hmmm... yung sa elevator? nope. we jwust fwewnds. :D

bat kayo pa yung nadisplace? chaka saan sa 4th flr? sa pantry? :rotflmao:

[LaDY_DaWN]

wushuuu fwends ****? :lol:

Tier 2's and T1 Billing were placed sa training Rooms. 4A&B..

naiinis nga ako eh... pag daan ko sa 7th floor... ang kalat.. parang palengke. man.. those temps dont know how to clean up after themselves. they dont even know how to return their seats properly. man.. where did they get those people... sabagay... kelangan lang magaling ka mag ingles... di naman sinabing kelangan marunong ka mag linis... :rolleyes:

i dont want to go back to the 7th floor na

[zell_ff812]

wooahh...sakit..ewan ko pro sa team nmin,malinis ****..unfortunately,i quit. hindi ko nagustuhan *** nangyari nung 26..

[isotope50]

hi!! anong mga accounts meron ang RMH? I worked briefly for sykes a couple of years back. pero ngayon i'm thinking kahit part time lang mag call center ulit... pag part time ba, fixed or flexi ang sched? how many days ang processing ng application? thanks!!

[flip2_0]

wooahh...sakit..ewan ko pro sa team nmin,malinis ****..unfortunately,i quit. hindi ko nagustuhan *** nangyari nung 26..

I may not know what really "happened" a few days ago, but to tell you frankly... that won't be the last time "something" will happen in this company. FYI, A lot of things have happened so I'm sure this wouldn't be the last.... ingat lang kayo and pray na hindi kayo madadamay...

IT'S WHAT THEY DO BEST. :lol:

[zell_ff812]

I may not know what really "happened" a few days ago, but to tell you frankly... that won't be the last time "something" will happen in this company. FYI, A lot of things have happened so I'm sure this wouldn't be the last.... ingat lang kayo and pray na hindi kayo madadamay...

IT'S WHAT THEY DO BEST. :lol:

ei,r u from RMh?
i don't have anythin against them but,just didnt like what they've done,if only i could go back there i would, sayang kaya *** free meal..hehehe..
and pizza flowing all over the place... the account i thnk was so easy, and to thnk that you get to play xbox kapg avail...sayang lapit pa **** sa scul.
mss ko na team ko..
sobrang close na kc nmin,tska *** mga floor support na iba...kudos to u guys!
lalo na trainer namin..galing!

[LaDY_DaWN]

/\ ano po bang kabulastugan ang nangyari? sobrang foul naman ba?

im not trying to defend RMH/XBOX... marami din naman akong kinakainisan sa company natin lalong lalo na ang pay disputes.. but wala namang kumpanyang perpekto.. hindi po ba?

XBOX is a growing account.. and it comes with growing pains. kung kayo nahihirapan mas nahihirapan kaming mga tenured agents... kasi kami yung "magtatagal" dito eh. so tiis tiis muna.

sayang naman po at nag resign ka. but it IS your choice... ^_^ was looking forward to see you pa naman! :)

:yawn:

[Ghostly Embrace]

I’m currently working here at NCO-RMH and I’m from the HR department. We have lots of accounts in here mainly: Microsoft Product Support Teams (i.e. MSN, Office Live and X-Box), GE Collections, and Excell Directory Assistance, Cellphone (i.e. Verizon, Sprint).

Starting salary ranges from 12k to 18k. Perks: “FREE” meal and a bonus after four (4) hours of O.T.; “unlimited” Internet access during free time; recreation area with sleeping quarters, 42” Samsung Projection TV with DVD player and Cable connection, billiard tables, table tennis, and an X-Box; signing bonus; regularization bonus; referral scheme; and night differential.

[arkienuts]

^^ hey, ur from hr and you just divulged all your companies supposed confidential information on the web...

tsk,tsk...have you heard of the non-disclosure agreement in rmh?...

my bad...or maybe ur just a newbie there...if not...that's more shame...

<lurking>

[Ghostly Embrace]

Duh!

Are you a newbie ARKIENUTS??

It's not that confidential you know..

I still haven't disclosed any confidential info.

Please visit our place and you'll know what I'm talkin about.

It's all over the place and in the newspaper too!

Thanks for the feedback!

Ayt!!!

[zell_ff812]

hindi **** foul,degrading ***...
sobrang sayang talaga,hindi man *** kita nkilala lady_dawn..sna nkapagtanong man ***,teir2 kb,
galing ****...
gusto ko ngang bumalik,pro hindi na pde...

mastore kaya *** record ko dun, kc *** **** akong pnasang requirements...
pro ***** nga hindi ko para dun..sayang 1 week nlang,mtapos na *** contract.

[LaDY_DaWN]

/\ care to elaborate what was degradng?

[flip2_0]

/\ ano po bang kabulastugan ang nangyari? sobrang foul naman ba?

im not trying to defend RMH/XBOX... marami din naman akong kinakainisan sa company natin lalong lalo na ang pay disputes.. but wala namang kumpanyang perpekto.. hindi po ba?

XBOX is a growing account.. and it comes with growing pains. kung kayo nahihirapan mas nahihirapan kaming mga tenured agents... kasi kami yung "magtatagal" dito eh. so tiis tiis muna.

sayang naman po at nag resign ka. but it IS your choice... ^_^ was looking forward to see you pa naman! :)

:yawn:

LOL @ growing account. That's been said and done sa MSN TS account and look what happened to it? OR you didn't know? The worst-run CC account I've and will always known. :rotflmao:

FYI: When XBOX was launched in Q1 of 2006, it immediately created massive outcry and "you know what" among MSN TS agents. Why? Ask the FEW people still working there who started the MSN account (Waves 1 to 9, I think) and they should be able to give you a detailed description... :eek:

Lastly, one very Senior XBOX person became lucky that time thanks to that person's "fashion sense" and the ever-reliable "close *toot* ties" with... :bop:

[LaDY_DaWN]

/\ i hope you dont take offense with this..

but..

i seriously dont care kung ano ang mga hinanaing ng ibang tao about the account, nor do i wish to dig up skeletons in the closet. if there are issues within the company and the people running it then so be it. parte po ng pagiging corporate slave at ng iba't ibang korporasyon yan.

in our LOB walang (pa namang) bad vibes.

and it will be much appreciated na sana wag mo naman masyadong ibad-mouth yung company...

so far im enjoying my stay here in NCO-RMH despite the numerous pay disputes, equipment issues and sucky management ... ^_^

[flip2_0]

/\ ano po bang kabulastugan ang nangyari? sobrang foul naman ba?

Now do you remember this? Tell me, who started asking questions? I SERIOUSLY don't care pa ang drama mo... TOINK! Make up your mind, will ya? :rotflmao:

So who wouldn't take offense on that, SERIOUSLY?

Well, I used to NOT badmouth the company... until that same company tried to accuse me of something stupendous while I was a MORE MORE MORE MORE TENURED (and HAPPY/CONTENTED) EMPLOYEE prior to you getting in... and there's a pending case about it in one of our ever-reliable local courts (which of course you can check), how's that? :naughty:

Lastly, getting acquainted with the skeletons in their closet would seem like a background check for a future employer... it's every applicant's right to know everything (like reading the black and white), right? :bop:

[isotope50]

I’m currently working here at NCO-RMH and I’m from the HR department. We have lots of accounts in here mainly: Microsoft Product Support Teams (i.e. MSN, Office Live and X-Box), GE Collections, and Excell Directory Assistance, Cellphone (i.e. Verizon, Sprint).

Starting salary ranges from 12k to 18k. Perks: “FREE” meal and a bonus after four (4) hours of O.T.; “unlimited” Internet access during free time; recreation area with sleeping quarters, 42” Samsung Projection TV with DVD player and Cable connection, billiard tables, table tennis, and an X-Box; signing bonus; regularization bonus; referral scheme; and night differential.

Thanks very much for the info... Are there part time positions available??? Where can I submit my resume?

[brad-pogi]

pay disputes = walang pera companya nyo

[shamiko06]

hello! ask ko lang f what things usually nangyayari f ur a L1 Tech sup ng MSN on the first day? tnx !

[flip2_0]

pay disputes = walang pera companya nyo

hahaha or HR-related ang problema... TOINK ulet!

[kofi]

hello! ask ko lang f what things usually nangyayari f ur a L1 Tech sup ng MSN on the first day? tnx !


binubuhusan sila ng kumukulong tubig saka sinusuotan ng headset:rotflmao:

[shamiko06]

binubuhusan sila ng kumukulong tubig saka sinusuotan ng headset:rotflmao:

ngek! seriously! wala kasi me idea eh first timer kasi. pls!!! tnx

[weepingangel25]

ngek! seriously! wala kasi me idea eh first timer kasi. pls!!! tnx

L1s escalates... L2s do the troubleshooting...

[11th_Karma]

hello! do u accept walk-ins? pan opo ba pumunta sa rmh pag galing ako kamias? thanks!

[budiluvsbak]

^^take a jeep going to timog rotunda. get off at the imperial suites building. walk a bit towards the ti-sikad or tricycles waiting. ask them to bring you to abs-cbn (mother ignacia entrance). get off in front of mini-stop.

[cvgt2]

may part time positions ba dito?

[flip2_0]

^^take a jeep going to timog rotunda. get off at the imperial suites building. walk a bit towards the ti-sikad or tricycles waiting. ask them to bring you to abs-cbn (mother ignacia entrance). get off in front of mini-stop.

or baba ka sa starbucks side ng ELJ, mas malapit dun galing timog.

[Econ_major]

well... depended kung saan ka galing... if ur from edsa, find the mcdo panay and ride the trike say ministop sa abs... or from quezon av, baba ka ng examiner or hitop and ride a trike as well... or if athletic, lakarin mo

[Rachel Lane]

Hi! I have a question- what does an analyst in a call center do? Salary range? Thanks!

[shamiko06]

L1s escalates... L2s do the troubleshooting...

thank you very much, weepingangels25!

[nellycious]

hi! im a newbie here, and i just wanna ask kung ano yung number ng HR ng NCO...i was employed there october 04 till january 05 and my current employer needs to conduct a background check yata.

i was an L2 MSN Client/Install agent back then...can anyone who was there at the time recall any TM names? I can't remember my TM's name, mejo matangkad na guy, droopy eyes, may balbas and kept saying "nonetheless" all time... hehe...

[lynx_statix]

Ambergris is accepting part-timers for Xbox Account. Currently ramping up to1000++ agents. We have a job fair at glorietta on nov. 20-21, 2006 starting 11am-8pm.

Tama, naghire nga nang sangkatutak.. napasubo naman at pumalpak ang forecast... ayan tuloy.. nagbabawas na ng mga tao at pinaglilipat sa mga ibat ibang account.. Sa RMH ba ***** din ang management?

[chazin_dawn]

no comment with nco, phils co'z i haven't been hired by that site
so far. management has been fair here @ nco canada

[zell_ff812]

Tama, naghire nga nang sangkatutak.. napasubo naman at pumalpak ang forecast... ayan tuloy.. nagbabawas na ng mga tao at pinaglilipat sa mga ibat ibang account.. Sa RMH ba ***** din ang management?

yeah..i was one of the folks na hinire for part-time..and the management ***** big time!

[kofi]

^ in fairness naman, sabi ng friend ko from sykes na dating naghandle ng mga microsoft accts e palpak lagi ang forecasts na binibigay ng client. so malamang palpak ang vendor.

[11th_Karma]

^^take a jeep going to timog rotunda. get off at the imperial suites building. walk a bit towards the ti-sikad or tricycles waiting. ask them to bring you to abs-cbn (mother ignacia entrance). get off in front of mini-stop.

or baba ka sa starbucks side ng ELJ, mas malapit dun galing timog.

well... depended kung saan ka galing... if ur from edsa, find the mcdo panay and ride the trike say ministop sa abs... or from quezon av, baba ka ng examiner or hitop and ride a trike as well... or if athletic, lakarin mo

Thank you guys. :) What's the best time and day to walk-in po ba? Or what days at times sila nag-eentertain ng mga walk-in applicants? :bashful: ty!

[heyheyhey01]

Hi! Im just new in this thread and would like to know more about RMH/NCO. Im about to apply for L2 pos and would like to know the salary range they offer. Anyone care to give any info? It would really be appreciated. :)

[darcyfancy]

tanong ko lang po kung stressful ba ang directory assistance account sa NCO? may mga irate callers din ba?

[r_yan_hindi_n]

QUESTIONS:

1. pwede ba part-time dito?
2. ilang hours ba kapag full-time? and ano yung mga shift? kasi let's say ang pasok ko sa school is 10am-3pm, do you think kakayanin magfulltime?

thanks!!

[amPOGIko]

wow.buhay pa pala nco group. hehe. how's the management doin? balita ko free food and madami na daw ulam and all. does it compensate for the company's..errr...u know. i mean nadadaan ba sa pagkain yung kabadtripan jan? just curious.

[jeruel1977]

Tanong ko lang po paano ang hiring process po sa RMH, gusto ko po kasing mag apply. Tumatanggap ba sila ng undergrad kasi 2nd year 1st sem lang ang nakumpleto ko. Kung mag-aapply naman ako ako pwede ba i-refer mo na lang ako Brother Beer..

[Brother Beer]

Hey jeruel1977! Undergrads are very much welcome here. You don't need my referral or anybodies. kailangan talaga ng tao dito. kahit nga hindi ka mashado marunong magenglish ok lang. Ü oh by the way... aalis na ako dito. last week ko na on the floor this week. goodbye guys! kitakits sa libis! Ü

[Ajinomoto]

I took there exam and interview last Thursday for the TSR position, sabi tatawagan na lang daw ako, hanggang ngyon wala pa silang tawag.

Anyone of you guys know the number of the HR Department?

Thanks

[danicalstix]

heyo! i believe the number of RMH's HR is 981-7564 and 981-7586 :D

[purple_witch]

oh by the way... aalis na ako dito. last week ko na on the floor this week. goodbye guys! kitakits sa libis! Ü


san sa libis? ako din aalis na.

dumaan lang para magpaalam. :mecry: madami akong mami-miss. pero hinde connected sa work ko at department ko. hahaha:bop: *peace*

[pinoynetwit]

^^^
Uyyy biglang sumingkaw si Purple Witch!

[baileys979]

my brother works there e. Call center agent. undergrad sya.

[jeruel1977]

Hello there...

Hiring ba ngayon sa RMH? Sino po pwedeng mag refer sa akin? Maraming salamat po!!!

[ryan_blitz]

Hi there!

I have applied on this company last week of January. I have pass the exam except that they want me to start on the following day. I told them that Im still rendering my resignation still with my current company to at least show appreciation. They told be that they'll be calling me back a week after. Unfortunately I havent receive a call from them.

Ganito ba talaga yung HR nila?

[Brother Beer]

san sa libis? ako din aalis na.

dumaan lang para magpaalam. :mecry: madami akong mami-miss. pero hinde connected sa work ko at department ko. hahaha:bop: *peace*

kasama ko sila neptune (former msn rta)! Ü baka naman dun ka rin?


***hindi connected sa work at sa department? hmmm... matagal naman nang wala si sharingan. nagkaroon ba ng kapalit sa puso ni purple_witch si sharingan? i guess we'll never know. :rotflmao:

[Brother Beer]

Hi there!

I have applied on this company last week of January. I have pass the exam except that they want me to start on the following day. I told them that Im still rendering my resignation still with my current company to at least show appreciation. They told be that they'll be calling me back a week after. Unfortunately I havent receive a call from them.

Ganito ba talaga yung HR nila?

yep, ganyan talaga. malamang tawagan ka nila kung magsstart na yung next wave sa account na ilalagay ka. could take a month.

[ryan_blitz]

Ganun ba Brother beer... Kailangan ko na pala hanap ng work kasi last day ko na ngayon dito sa work ko. Kala ko may opening na sila at least 2 weeks from now... Thanks anyway... By the way, open ba sila for follow-ups? kasi Im trying to call on there # that is posted on the daily news ala naman sumasagot...

[worcestershire]

Eyo!!!!frst Post Ever At Sympre Sa Kumpanyang To Na!!
Well...rmh Is... Rmh!!hahaha..been Here For Almost A Year Na..
Ok Lang..carry Na...sori..parang *** Kayong Mahita Sa Post Ko...
Ok Naman Lang Kasi Dito...its Not Great Pero Not That Bad As Well..
Try Nyo Na Lang Po...

[Ajinomoto]

Waaa di pa rin nila ako tinatawagan kung pumasa ba ako o hinde..

[purple_witch]

kasama ko sila neptune (former msn rta)! Ü baka naman dun ka rin?


***hindi connected sa work at sa department? hmmm... matagal naman nang wala si sharingan. nagkaroon ba ng kapalit sa puso ni purple_witch si sharingan? i guess we'll never know. :rotflmao:

so natuloy paglipat ni neppy sa libis? hmmm, si hens kaya naiwan sa kabila? hinde ako dun, sa competitor. :bop: start na ako sa monday. orientation ko kahapon.

at teka, san nagsimula ang drama about me and sharingan here?:rotflmao: pero tamang-tama, nagtext yun sa akin, gusto mag apply sa lilipatan ko.*okay*

[donz1228]

hi...

i applied last january as TL, passed, was offered good basic salary, signed JO and was supposed to start last Feb 6. Unfortunately, i did not go push through with NCO. nagdalawang isip kasi ako sa over-all package nila (TL post). but now, parang nanghinayang naman ako... hehe.

[oxypidae]

Hi bago lang po ako **. Nagapply po kasi ako TSR LVL2 Tinawagan po kasi ako ng RMH. Meron po daw ako training sa feb.28 Communication Skills daw po ata un. Meron Trainor. Ano po ba gagawin namin doon?

Thank you.

[stepehenyan@12]

pasok na ako rmh-nco. I was surprised that i passed and got the job offer.

[swoofs_music]

if i we're you peepz, just apply on the company I'm in... 12k starting salary, plus 2k rice and transpo allowances, 20% night diff pay, after 6 months of probationary status you'll get an increase depending on your performance plus medical benefits including family members, insurances then on the first year of your stay at the company another increase is instore plus 10 vacation and 10 sick leaves. There are also referral bonuses, 2k if your referral passed the screening process and attended the training then 4k if they passed the probationary period. Just txt me your name and number at 09184734030.

[flip2_0]

Hi bago lang po ako **. Nagapply po kasi ako TSR LVL2 Tinawagan po kasi ako ng RMH. Meron po daw ako training sa feb.28 Communication Skills daw po ata un. Meron Trainor. Ano po ba gagawin namin doon?

Thank you.


LOL Eh bakit ang balita ko (sa mga nandyan pa rin na mga friends ko), wala na daw Accent training (at direchong Client Specific training na wala ring kwenta) ngayon kaya lagpak ang mga TSRs sa spokening english????

Can somebody clear this out to everyone who wishes to apply here?
:bop:

[stepehenyan@12]

sa amin me apat na araw na accent training then product training. magsisimula pa lang.

[venus.gospel]

:grrr: apply ako L2 sa RMH according to jobsdb.com 18 k ang starting. i made it through the application and btw buong araw ako andon hanggang 10pm ng gabi mula 9am. amp!!! when the job offer came. 15k ang binibigay as proby den 18k pag regular. so na disappoint ako. kaya yon.. someone told me may cisco account sa people support na aabot 27k ang salary. im going to find that out and post updates. hehe :D


share ko na lang experience sa RMH to give a heads up sa mga may gusto.

1st,listening skill exam. you'll be in a room den may answer sheet sa harap nyo makikinig kayo short conversations den may question after each. just pick the right answer.

2nd,reading comprehension. total of three essays then may mga questions after each. what i did was i read first the questions and looked for the answers sa essay. (whichever you prefer) time limit of 15 min,

3rd, group interview. tatlo kami den you'll speak for about a minute about yourself (syempre english) after that they'll gonna ask a question like "what would you do if you were invisible?" just to check how fast can you think.

4th, examinations. first exam was spelling (which was easy) second was typing exam. third exam is about the internet(pero kayang kaya nyo yan. (bonus: find out out the differnece of "http" and "https" )). fourth exam was regarding xbox (just questions about gaming consoles, games etc. ex. what is an RPG) 5th exam was much like the internet. (halos pareho lang mga tanong. may dag dag lang konti. Nde naman masyado technical . ok lang.

after that Interview with the operations manager. then job offer.

P.S. WALA ACCENT TRAINING ANG L2. ANG BINIBIGYAN NILA NG ACCENT TRAINING AY BAGSAK SA GROUP INTERVIEW (i think)

GOOD LUCK. *okay*

[flip2_0]

:grrr: apply ako L2 sa RMH according to jobsdb.com 18 k ang starting. i made it through the application and btw buong araw ako andon hanggang 10pm ng gabi mula 9am. amp!!! when the job offer came. 15k ang binibigay as proby den 18k pag regular. so na disappoint ako. kaya yon.. someone told me may cisco account sa people support na aabot 27k ang salary. im going to find that out and post updates. hehe :D


share ko na lang experience sa RMH to give a heads up sa mga may gusto.

1st,listening skill exam. you'll be in a room den may answer sheet sa harap nyo makikinig kayo short conversations den may question after each. just pick the right answer.

2nd,reading comprehension. total of three essays then may mga questions after each. what i did was i read first the questions and looked for the answers sa essay. (whichever you prefer) time limit of 15 min,

3rd, group interview. tatlo kami den you'll speak for about a minute about yourself (syempre english) after that they'll gonna ask a question like "what would you do if you were invisible?" just to check how fast can you think.

4th, examinations. first exam was spelling (which was easy) second was typing exam. third exam is about the internet(pero kayang kaya nyo yan. (bonus: find out out the differnece of "http" and "https" )). fourth exam was regarding xbox (just questions about gaming consoles, games etc. ex. what is an RPG) 5th exam was much like the internet. (halos pareho lang mga tanong. may dag dag lang konti. Nde naman masyado technical . ok lang.

after that Interview with the operations manager. then job offer.

P.S. WALA ACCENT TRAINING ANG L2. ANG BINIBIGYAN NILA NG ACCENT TRAINING AY BAGSAK SA GROUP INTERVIEW (i think)

GOOD LUCK. *okay*

Bakit ka pa lalayo eh may Sykes Asia nang tinatayo paglabas mo sa Quezon Ave (near Hi-Top Supermarket)!!!!

I think they're putting up that other site (mainly) to get back that DREADED TS account they lost almost two years ago... :bop:

[stepehenyan@12]

balita balak daw magexpand ng NCO masyado na daw cramped sa elj. ganyan din exams ko at interviews ko just like venus.gospel said except that she was applying for a different position with more exams to take. In my case I was told to come back the next day for the final interview. but the interviewer was unsure and that she would call me. so i was thinking i didn't make it, so i applied in another call center, but by night time i was surprised someone called from NCO and said that i passed and i should see gelli the next day.

[venus.gospel]

just got the job offer yesterday sa people support about sa account na sinasabi ko.

all i have to say is I'm so happy about the offer ;)

..sa May pa start though..

[stepehenyan@12]

DST will start early 2nd week of march it was legally approved in the United States is this true for all call centers as well and it will end come november of lastweek?

[VeNuS9]

I can see the frustration of my boyfriend since XBOX offered him a job at their account telling him there is a high chance of getting a higher position in just a short span of time. He was from Collections but I won't say where in Collections because a lot people know him at NCO.

He started training at Hardware and started taking calls without even having the chance to touch an XBOX console. Why? Because they only gave 2 consoles for around 200 trainees to play around with and know what an XBOX console actually is. They started taking calls but when Supervisors were asked on what to do on certain calls, they give different answers or don't even know what to say at all.

He became a cross agent from Hardware and Billing but no extra pay for that. He worked 18 days straight from the start of year 2007 but most of his OTs were never paid and he's got so many OTs especially on holidays and his off days. He helps his co workers when they have questions regarding client calls and then those co workers were promoted to be Supervisors? He is supposed to be trained at Sales and he's been waiting for it for weeks now but then he was not included in the training because "they cannot train them all at once". They did not even consider his good records compared to the once they chose to train. He was asked why he has so many absences, halfdays and lates when most of them are days when the clinic asked him to home or the log in stuff is not working or his pc is not working.

I also heard stories from him that his co workers with good records are also not given what they deserve. I hate the fact that they offered him a job at XBOX but won't even take care of him or treat him accordingly. He's not some random people who badly wanted to be in XBOX. He was doing fine at Collections and was having fun when they made that tempting offer.

/end rant

[flip2_0]

I can see the frustration of my boyfriend since XBOX offered him a job at their account telling him there is a high chance of getting a higher position in just a short span of time. He was from Collections but I won't say where in Collections because a lot people know him at NCO.

He started training at Hardware and started taking calls without even having the chance to touch an XBOX console. Why? Because they only gave 2 consoles for around 200 trainees to play around with and know what an XBOX console actually is. They started taking calls but when Supervisors were asked on what to do on certain calls, they give different answers or don't even know what to say at all.

He became a cross agent from Hardware and Billing but no extra pay for that. He worked 18 days straight from the start of year 2007 but most of his OTs were never paid and he's got so many OTs especially on holidays and his off days. He helps his co workers when they have questions regarding client calls and then those co workers were promoted to be Supervisors? He is supposed to be trained at Sales and he's been waiting for it for weeks now but then he was not included in the training because "they cannot train them all at once". They did not even consider his good records compared to the once they chose to train. He was asked why he has so many absences, halfdays and lates when most of them are days when the clinic asked him to home or the log in stuff is not working or his pc is not working.

I also heard stories from him that his co workers with good records are also not given what they deserve. I hate the fact that they offered him a job at XBOX but won't even take care of him or treat him accordingly. He's not some random people who badly wanted to be in XBOX. He was doing fine at Collections and was having fun when they made that tempting offer.

/end rant


I'm so sorry to hear/read this... but you know exactly what your boyfriend needs? A RESIGNATION LETTER...

And to the people who wishes to work here...
see how they make people change, err I mean treat them like robots (and make them do one thing and do a complete opposite thing the next time) that easily around NCO???

Gagawin daw kayong versatile agents... LOL would you even consider transferring to Sales (which you like) to Tech (which you have no clue about) or vice versa (as her bf's example) if given the chance?

That happened last year too (from MSN to the nw-defunct account they had... FIZZ out about 3-4 months after the launch... ang saya nila di ba? Ü

[swoofs_music]

if u wanna be in the call center industry, go for the best like where I'm in right now.... 12k starting salary plus 2k (rice and transportation) allowance. after 6 months you are entitled to a healthcard benefit. and after a year, you are given a 10 vl and 10 sl are credited. accent is not an issue as long as you know how to communicate well with customers. inbound calls lang ** and wlang ere mga tao. just email your resume to swoofs_music@yahoo.com and i will refer u to our h.r. okie.

[weepingangel25]

if u wanna be in the call center industry, go for the best like where I'm in right now.... 12k starting salary plus 2k (rice and transportation) allowance. after 6 months you are entitled to a healthcard benefit. and after a year, you are given a 10 vl and 10 sl are credited. accent is not an issue as long as you know how to communicate well with customers. inbound calls lang ** and wlang ere mga tao. just email your resume to swoofs_music@yahoo.com and i will refer u to our h.r. okie.

hindi ba dapat pag naregular ka (usually after 6 months), together with healthcard eh may sl and vl ka na?? what the heck is this? so ibig sabihin if i join your company, i have to wait a year before i could ever file a vl with pay?????? :grrr: :grrr: :grrr:

[otakusenshi]

well ganyan din sa work ko *****... you get your sL after 6mos, pero *** vL you get it after one year... pero 20sl/20vl...

[flip2_0]

well ganyan din sa work ko *****... you get your sL after 6mos, pero *** vL you get it after one year... pero 20sl/20vl...

eh bakit sa amin 3 months lang? :D

[papoo_notpapoo]

hi fliP! here at IBM daksh, you're entitled to paid leaves as soon as you're hired ;-p

[kofi]

hi fliP! here at IBM daksh, you're entitled to paid leaves as soon as you're hired ;-p

i think they've changed that already. check with your TL.

[KnightofLetran]

LOL Eh bakit ang balita ko (sa mga nandyan pa rin na mga friends ko), wala na daw Accent training (at direchong Client Specific training na wala ring kwenta) ngayon kaya lagpak ang mga TSRs sa spokening english????

Can somebody clear this out to everyone who wishes to apply here?
:bop:

Tama ka diyan. Just to let you know, May friend ako sa nco, nagstart siya ng training last january for MSN L1.walang accent training, straight sa 2 wks,product(5hrs pa), after that calls na for the whole shift,3 support nila sa floor, minsan isa lang, that's for the whole batch of 29. ang gulo pa ng sked, bumaligtad nga daw araw niya kasi minsan 6am -2pm, bukas 10pm-6am,pano ka daw matututo sa training eh inaantok ka..walang kuwenta training(para daw minadali). Dubious pa payroll, 6*** lang natanggap niya for the whole month?????.sabi ng hr sa contract signing, for 2wks, min wage lang, after that normal na ang pay.pero for the whole month, nung natanngap niya pay niya min wage lang, wala pang night diff.Usapan duon na pag di mo nameet ang req, eh forever ka nang min wage, at may right ang mgt to give you that pay at their discretion??? .Magulo management, para daw niloloko ang mga agents. May aaply sana ako dito pero wag na lang.

[stepehenyan@12]

what MSN account was he in? and what wave?>KnightofLetran when you say last january was it this year or last year?

because we have accent training for one week before you proceed to product training.

[KnightofLetran]

what MSN account was he in? and what wave?>KnightofLetran when you say last january was it this year or last year?

because we have accent training for one week before you proceed to product training.


L1 voice support for MSN premium software and dial up internet. Just this year, 2007.Maganda rin daw sana yung mga account dito,pero its the management that has a problem.

[dell.com]

Tama ka diyan. Just to let you know, May friend ako sa nco, nagstart siya ng training last january for MSN L1.walang accent training, straight sa 2 wks,product(5hrs pa), after that calls na for the whole shift,3 support nila sa floor, minsan isa lang, that's for the whole batch of 29. ang gulo pa ng sked, bumaligtad nga daw araw niya kasi minsan 6am -2pm, bukas 10pm-6am,pano ka daw matututo sa training eh inaantok ka..walang kuwenta training(para daw minadali). Dubious pa payroll, 6*** lang natanggap niya for the whole month?????.sabi ng hr sa contract signing, for 2wks, min wage lang, after that normal na ang pay.pero for the whole month, nung natanngap niya pay niya min wage lang, wala pang night diff.Usapan duon na pag di mo nameet ang req, eh forever ka nang min wage, at may right ang mgt to give you that pay at their discretion??? .Magulo management, para daw niloloko ang mga agents. May aaply sana ako dito pero wag na lang.

What do u mean when you say "MINIMUM REQUIREMENT" ? Are u referring to the pre employment requirements, like NBI and Medical? Or the diploma/transcript? OR worse , di pumasa sa product training pero pinayagan mag floor?

ANSWER PLEASE! Coz I'm currently doing Accent Training with this company.

THANK YOU!

[VeNuS9]

I'm so sorry to hear/read this... but you know exactly what your boyfriend needs? A RESIGNATION LETTER...

And to the people who wishes to work here...
see how they make people change, err I mean treat them like robots (and make them do one thing and do a complete opposite thing the next time) that easily around NCO???

Gagawin daw kayong versatile agents... LOL would you even consider transferring to Sales (which you like) to Tech (which you have no clue about) or vice versa (as her bf's example) if given the chance?

That happened last year too (from MSN to the nw-defunct account they had... FIZZ out about 3-4 months after the launch... ang saya nila di ba? Ü

After a week of being suspended because his Manager took so much time in submitting his letter to prove that his attendance record is not accurate, my boyfriend is finally resigning.

The suspension letter said when he is proved right, they will pay him for the days he was absent because of the suspension, but turns out they are not paying him and when my boyfriend told them about that they can't say a thing. He also told them he can sue them for making him work for 3 weeks straight and still they have nothing to say. After the conversation he said he is resigning if that is the case.

I actually want him to sue them. They can't continue with this kind of treatment to their employees.

I think people should be warned about this company.

[stepehenyan@12]

if your bf sues the company he won't be able to work in another call center word will spread out like butter. chances are your bf may not be able to work in this industry ever.

[stepehenyan@12]

VeNuS9 >>why?was your boyfriend suspended? paki detalye naman from the beginning.

KnightofLetran >> regarding doon sa training schedule na 6-2pm na naging 10pm-6am i think it has something to do with the availability of the training room that would probably explain why your friend is pissed. Which is the same case that our wave is having a problem right now we were supposed to be in the afternoon shift but due to the lack of rooms our trainer was forced to get the only available room with the available schedule. That's one of the problems of NCO since we are cramped inside elj bldg which is also the office of abs-cbn. The only floors that we are occupying are the 4th, 5th, 6th and 7th (correct me if I'am wrong) and I saw the country manager doing a tour with a prospect client for a new account and I'am wondering how the hell would we all fit in.

about the payroll? we haven't received our salary. but that is a major concern If your friend says about the dubious payroll.

regarding the training madali lang sya if only the software is working because you need to talk at the same time you need to type the report and it has to be documented. It's not only our wave that is dissapointed even the product trainer as well. According to him the last batch for the whole week the software wasn't working and they have to visualize. kaya puro handouts tsaka spiels for every scenario and issues. not to mention the american client for the account will be training with us.

I think what KnightofLetran meant was the clients requirements(Quality calls, good audits, cst,aht) inorder for a trainee to become a tenure agent not the minimum requirements.

[KnightofLetran]

What do u mean when you say "MINIMUM REQUIREMENT" ? Are u referring to the pre employment requirements, like NBI and Medical? Or the diploma/transcript? OR worse , di pumasa sa product training pero pinayagan mag floor?

ANSWER PLEASE! Coz I'm currently doing Accent Training with this company.

THANK YOU!

I'm referring to the qa stats

[KnightofLetran]

Stephenyan- the token account for msn was given to them after the training.When they hit the floor, he really had a hard time troubleshooting and probing for the concern of the cust.Also, what nco should do is be straightforward to their agents, during contract signing and be specific in what will happen at the floor. I have read his contract and it clearly states that the min. wage is only for 2weeks training, and after that its reg. wage + ND. After you have received your salary, can you verify for me what my friend told me regarding his salary?If you will also get 6,*** for the whole month and the stories floating around at the floor, about not meeting the qa, regarding the min. wage payment? Bec. I don't want to believe that he received only 6,+++ for 1 whole month, since this is a call center.

[stepehenyan@12]

wtf?! our training is only 3weeks don't know about abay and abay+ according to our trainer after you become a tenure agent you get 600++ (not sure) but for training from my understanding 400 sumthin. He got only 6k no f**kin way! I'll let you know if i pass the training and will be regularized it's really hard to believe what your friend got.

[flip2_0]

After a week of being suspended because his Manager took so much time in submitting his letter to prove that his attendance record is not accurate, my boyfriend is finally resigning.

The suspension letter said when he is proved right, they will pay him for the days he was absent because of the suspension, but turns out they are not paying him and when my boyfriend told them about that they can't say a thing. He also told them he can sue them for making him work for 3 weeks straight and still they have nothing to say. After the conversation he said he is resigning if that is the case.

I actually want him to sue them. They can't continue with this kind of treatment to their employees.

I think people should be warned about this company.


SUING the company is a great idea! :rotflmao: :naughty:

I bet a lot of people would even invite your boyfriend to join their BIG CIRCLE for that specific agenda in mind... :bop:

[flip2_0]

if your bf sues the company he won't be able to work in another call center word will spread out like butter. chances are your bf may not be able to work in this industry ever.

How is suing a company FOR A LEGITIMATE REASON be sufficient ground for THAT STUPIDITY? If I would apply (but not in the near future) and I get that kind of "feeling" from a certain call center company, I would think they're up to something... ILLEGAL or INHUMANE (ahem*previous*post*ahem) perhaps...

di ba? LOL

[flip2_0]

I'm referring to the qa stats

Pati initial offer sa sweldo pinapaliit na because of bad metrics????? Di ba for regularization, performance bonus/es and pay increase/s lang dapat ibabase ang metrics????

*sings* Lalong tumatagal.... LALONG BUMUBULOK.... :rotflmao:

[VeNuS9]

I have to say Stepehenyan is quite right. When a company learns my you sued the last company you worked for they will think you are a threat to them. It's stupid but it's reality. I think my boyfriend is going to stick to his field from now on.

As to the question why he was suspended. It was because of his absences/lates/halfdays.

There were times when the clinic told him to go home and the HR recorded that as NCNS. There was a time when he failed to go to work because he didn't know he was supposed to go to work because they didn't give his schedule. There was also a time when he was told it was his OFF so he went to Baguio and when he got there he was told to go to work, and so he did. His lates were mainly because he thinks it is unfair to log in then set up his workstation while the others are already taking calls so he makes it a point to set up his station first before logging in. His half days were mainly because his computer failed to work so all he did was support the Hardware guys.

No matter, he already proved he was not guilty of the accusations in the 15 minute meeting they had (mind you he had to wait a week of "investigation" before that meeting meaning no work for a week). But after the meeting he was asked to sign a paper saying he was the one at fault and if he doesn't sign it he won't be able to go to work. It was a mistake on his part to sign it.

Last I heard, the service level of Billing went down when he left and when another one good agent left. They hired around 20 agents but they still cannot up the service level.

Oh well, enough of this. My boyfriend loved that company because it allowed him to work here in Manila and be close to me at the same time. He made good friends there. He was loyal and fair to the company. It was just really sad that this thing happened.

[kofi]

^it's always good to know who lost who in the process. marami namang kumpanya ang ganyan e. they won't know what they lost. tingin kase sa atin minsan madaling mapalitan. yan din naramdaman ko nun. i left the company a loooooong time ago. pero sympre, andun pa rin yung regrets kase kahit san ako mapunta, iba yung samahan ng mga nakilala ko sa rmh.

goodluck sa bf mo!

[mitchikoy016]

hayyy..nakaklungkot man isipin..aalis n ako..paalam RMH..hello PS.

sobrang dami kong memories dto. marami ako natutunan..mamimiss ko to..kung babalik man ako, sa rmh at rmh *** ako, wala ng iba..may rason ako kung bakit ako aalis.. mas malaki offer s iba.. pero alam mo yun...nagdalawang isip ako, comfort ba, o asenso, kaso kelangan ng pamilya ko.


mahal ko kayo..

yun ***.

[g_2787]

kelangan ko ng trabaho tulungan nyo ako pm me pls anyone

[stepehenyan@12]

^
di uso palakasan dito. pero me nakakalusot nakakapagtraining ewan ko lang kung nagiging tenure agent sya sa huli. Punta ka sa elj bldg leave your ID at the front desk and proceed to the 4th floor me kwarto na marami applicants pag tinawag pangalan mo exam agad sa isang room. pagkatapos nun malalaman mo resulta.paano?! pag tinawag pangalan mo at lumabas ka sa kwarto ibig sabihin nun better luck next time. yun di tinawag pasado yun. tapos me interview na tell something about yourself and then english proficiency assesment tapos pag tinawag ka sa labas ng interview room at kinausap ka na kumain ka ng lunch ibig sabihin magexam ka uli tatlong beses and then wait yung maginterview sa yo para sa account na papasukan mo. yung iba inaabot ng madali araw ako pinabalik ako ng kinabukasan ng umaga pinakamatagal na dalawang araw kung pipirma ka ng kontrata o hindi. pag lumampas ka doon at di ka tinawagan sa telepono goodbye. ako kasi tinawagan sa phone kasi yung final interview ko di pa daw sure assessment pa . dapat 9am andito ka na para mabilis process.

[new_mamon]

is it true some mgt people here at nco/rmh got fired for sexual harrasment issues and are now working as mgt for a new center in qc?

[mace22]

my apologies if my message is not of any relevance to the ongoing discussion but i just want to share MY side of story regarding RMH Teleservices and more on specifically with its payroll employees.

I heard and read a lot of negative comments and violent reactions here in PEX and inside the premises of RMH office as well about their recruitment which of course is under the Human Resources Department. Well, my side of story is quite refreshing here since my "recruitment experience" was not that bad after all. The recruitment happened so instantly which was an advantage for me since I needed a job and purchasing power badly. It was the last week of January last year, and I went to ELJ building at exactly 10 in the morning eagerly hoping that I would get THE job because:
-it is near my place.
-it is a big company.
-and based from the "misleading advertisement" which was posted on the walls of ayala MRT station last year...the company initially offers Php 18,000 for their call center agents. ---and some benefits as well. like free food, etc.

Of course, me and my boyfriend would not be able to get in not passing the "reception booth". So we did pass it, and there, 3 not-so-accomodating ladies were giving out IDs or stickers as pass inside the building. I always thought that "reception people" would be happily of assistance, but then, I was proved wrong. So from there, I decided not to ruin my day and move on with their kind SERVICE. I went up and told the guard on duty that I am an applicant. I then was instructed to put my CV on the table and wait to be called. So I did. After less than 20mins, me and 10 other people were called inside a room. Then on, recruitment was in process the whole day-literally. There were 4-5 people who gladly accomodated us (applicants) and I was pleased because they (HR-recruitment) were really polite and sincere. Anyways, after passing all tests and interviews, I was ordered to stay and wait for a Team Manager to complete the recruitment process and perform the "final interview". So again, we stayed. time check... it was already 9 in the evening and after 2 hours of waiting, a Team Manager finally showed up.

As you can see my "recruitment experience" was rather nice.

A day passed and HR-recruitment called and informed me that I am hired and they would like to present me with the "job offer". I was ecstatic and so I went to RMH office immediately, signed the job offer and from then, we (my batch) were oriented with payroll, with our superiors, with the job and so on and so forth. Training then at once started 2 days after having signed the job offer.

I was good in their 1 month training, so I passed it as well and went from trainee to probationary agent. 6 months later, I was regularized with flying colors. But, I was dissatisfied with my position, stressed out with the callers and some policies of the company, but still, I can honestly say that I did my work competently and admirably. I met my manager's expectations, as well as that of the company from me.

After 1 year of employment I decided to resign. And as soon as being officially unemployed I directly went with my clearance and my exit interviews. Everything went on smoothly and dramatically. Then as I went out the "Payroll Department area", someone gave me a number to call (that is regarding my backpay) --saying: "call us after 2 months".

GREAT. 2 months of waiting is not that long isnt it?
So, as I was instructed, I waited. Im very obedient as you can see.

2 months passed and as I was INSTRUCTED I called. Enthusiastically anticipating the money that I have worked on. Well... the bad experience began. I placed 5 calls yesterday, patiently waiting for someONE to answer. No one did. So I thought... hmmm, i'll just call tomorrow.

Tomorrow's a good time PROBABLY.

I called again PAYROLL, a girl answered (at last!), the conversation went:

PAYROLL: hello?

ME: hello! Good morning! I'll just ask if my backpay has already been processed?

PAYROLL: Can i get your name please..

ME: ( I then stated my name CLEARLY)

PAYROLL: One moment Ma'am. (with the sound of her typing the keyboard)

Can you please hold?

ME: (obedient me said:) sure.

AFTER 30 LONG annoying MINUTES at the end of the line. I decided to hang up and call again ---maybe they forgot that I was at the other end of the line, or maybe they intentionally made me wait for 30 long minutes. --SEE, I gave myself 2 choices. I called again for the nth time---that was 10 times actually.. no one still answered. I called the other number for HR that was given to me during training and obviously, I was accomodated BUT the one who answered was not happy entertaining my call and my right to KNOW what's up with the payroll department not answering phone calls.

And just like that, I was shoved off, after professionally working for them. Clearly, my question left unanswered which can be easily responded with only two (2) options:

OPTION 1: YES Ma'am it's already processed.
OPTION 2: NO Ma'am, Im sorry it still is in process.

GOD!!!! are these lines hard enough to be uttered or maybe MEMORIZED?!?!

-IS IT NORMAL FOR EMPLOYEES IN AN OFFICE NOT TO ATLEAST ANSWER A PHONE CALL AGAIN WHEN SOMEONE ALREADY ANSWERED IT?
-DO THE PAYROLL DEPARTMENT TAKE DAY-OFFS DURING WEEKDAYS AND TAKE BREAKS DURING OFFICE HOURS?
-ARE THEY REALLY DOING WHAT THEY ARE SUPPOSEDLY BE DOING?
-IS THEIR SOMEONE REALLY ASSIGNED UNDER PAYROLL?

I just want them to know that payroll department does not give out good and satisfying service. It sucks knowing that they are not performing their job well.

I hope to see, hear and feel changes. But as long as they (PAYROLL) are not properly educated regarding work ethics, I think we would just undergo their horrible service.

[Econ_major]

ang hirap ng non-fraternization... waaah... iiyak n ako... huhuhu...

[stuka87]

wtf?! our training is only 3weeks don't know about abay and abay+ according to our trainer after you become a tenure agent you get 600++ (not sure) but for training from my understanding 400 sumthin. He got only 6k no f**kin way! I'll let you know if i pass the training and will be regularized it's really hard to believe what your friend got.

6,??? lang matatanggap mo for the whole month???? parang di ka nagtrabaho sa cc center niyan ha.is this true?

[Brother Beer]

ang hirap ng non-fraternization... waaah... iiyak n ako... huhuhu...

ahaha... MSN L1 TM ka ba?

[phnomm]

my apologies if my message is not of any relevance to the ongoing discussion but i just want to share MY side of story regarding RMH Teleservices and more on specifically with its payroll employees.

I heard and read a lot of negative comments and violent reactions here in PEX and inside the premises of RMH office as well about their recruitment which of course is under the Human Resources Department. Well, my side of story is quite refreshing here since my "recruitment experience" was not that bad after all. The recruitment happened so instantly which was an advantage for me since I needed a job and purchasing power badly. It was the last week of January last year, and I went to ELJ building at exactly 10 in the morning eagerly hoping that I would get THE job because:
-it is near my place.
-it is a big company.
-and based from the "misleading advertisement" which was posted on the walls of ayala MRT station last year...the company initially offers Php 18,000 for their call center agents. ---and some benefits as well. like free food, etc.

Of course, me and my boyfriend would not be able to get in not passing the "reception booth". So we did pass it, and there, 3 not-so-accomodating ladies were giving out IDs or stickers as pass inside the building. I always thought that "reception people" would be happily of assistance, but then, I was proved wrong. So from there, I decided not to ruin my day and move on with their kind SERVICE. I went up and told the guard on duty that I am an applicant. I then was instructed to put my CV on the table and wait to be called. So I did. After less than 20mins, me and 10 other people were called inside a room. Then on, recruitment was in process the whole day-literally. There were 4-5 people who gladly accomodated us (applicants) and I was pleased because they (HR-recruitment) were really polite and sincere. Anyways, after passing all tests and interviews, I was ordered to stay and wait for a Team Manager to complete the recruitment process and perform the "final interview". So again, we stayed. time check... it was already 9 in the evening and after 2 hours of waiting, a Team Manager finally showed up.

As you can see my "recruitment experience" was rather nice.

A day passed and HR-recruitment called and informed me that I am hired and they would like to present me with the "job offer". I was ecstatic and so I went to RMH office immediately, signed the job offer and from then, we (my batch) were oriented with payroll, with our superiors, with the job and so on and so forth. Training then at once started 2 days after having signed the job offer.

I was good in their 1 month training, so I passed it as well and went from trainee to probationary agent. 6 months later, I was regularized with flying colors. But, I was dissatisfied with my position, stressed out with the callers and some policies of the company, but still, I can honestly say that I did my work competently and admirably. I met my manager's expectations, as well as that of the company from me.

After 1 year of employment I decided to resign. And as soon as being officially unemployed I directly went with my clearance and my exit interviews. Everything went on smoothly and dramatically. Then as I went out the "Payroll Department area", someone gave me a number to call (that is regarding my backpay) --saying: "call us after 2 months".

GREAT. 2 months of waiting is not that long isnt it?
So, as I was instructed, I waited. Im very obedient as you can see.

2 months passed and as I was INSTRUCTED I called. Enthusiastically anticipating the money that I have worked on. Well... the bad experience began. I placed 5 calls yesterday, patiently waiting for someONE to answer. No one did. So I thought... hmmm, i'll just call tomorrow.

Tomorrow's a good time PROBABLY.

I called again PAYROLL, a girl answered (at last!), the conversation went:

PAYROLL: hello?

ME: hello! Good morning! I'll just ask if my backpay has already been processed?

PAYROLL: Can i get your name please..

ME: ( I then stated my name CLEARLY)

PAYROLL: One moment Ma'am. (with the sound of her typing the keyboard)

Can you please hold?

ME: (obedient me said:) sure.

AFTER 30 LONG annoying MINUTES at the end of the line. I decided to hang up and call again ---maybe they forgot that I was at the other end of the line, or maybe they intentionally made me wait for 30 long minutes. --SEE, I gave myself 2 choices. I called again for the nth time---that was 10 times actually.. no one still answered. I called the other number for HR that was given to me during training and obviously, I was accomodated BUT the one who answered was not happy entertaining my call and my right to KNOW what's up with the payroll department not answering phone calls.

And just like that, I was shoved off, after professionally working for them. Clearly, my question left unanswered which can be easily responded with only two (2) options:

OPTION 1: YES Ma'am it's already processed.
OPTION 2: NO Ma'am, Im sorry it still is in process.

GOD!!!! are these lines hard enough to be uttered or maybe MEMORIZED?!?!

-IS IT NORMAL FOR EMPLOYEES IN AN OFFICE NOT TO ATLEAST ANSWER A PHONE CALL AGAIN WHEN SOMEONE ALREADY ANSWERED IT?
-DO THE PAYROLL DEPARTMENT TAKE DAY-OFFS DURING WEEKDAYS AND TAKE BREAKS DURING OFFICE HOURS?
-ARE THEY REALLY DOING WHAT THEY ARE SUPPOSEDLY BE DOING?
-IS THEIR SOMEONE REALLY ASSIGNED UNDER PAYROLL?

I just want them to know that payroll department does not give out good and satisfying service. It sucks knowing that they are not performing their job well.

I hope to see, hear and feel changes. But as long as they (PAYROLL) are not properly educated regarding work ethics, I think we would just undergo their horrible service.


mace22 i totally agree, hr/payroll people suck..... i have been trying to get my back pay from RMH, no one is answering the freakin phones!!!!

i tried going there to sort things out, but payroll/hr people, dont seem to exist.....?????

what kind of company it this?:grrr: :angry:

[stepehenyan@12]

let me clear that again for the three weeks training Iam suppose to get 5k but their was a discrepancy in the salary and i only got 3k++ when one of the trainees complained that the first week of accent training should be computed and included in our training so now hr admitted their was a mistake so what happens it will be added to the next payroll date.

[stuka87]

let me clear that again for the three weeks training Iam suppose to get 5k but their was a discrepancy in the salary and i only got 3k++ when one of the trainees complained that the first week of accent training should be computed and included in our training so now hr admitted their was a mistake so what happens it will be added to the next payroll date.


So its true after all, that their payroll department is bogus. kaya pala lagi silang may jobfair, eh andaming nag-aawol at nagreresign. correct me if i'm wrong, so for 3 weeks, 5k lang. so malamang kung 4 weeks/1month, eh makukuha mo eh mga 6,300, around that figure. Mabuti naman at na enlighten ako. Lugi ka ata dito, kasi magpupuyat ka, katakot-takot na stress, for that lousy pay??, pang 15 days lang yan sa ibang cc's,for agents na under training din. eh di mag dadayshift na lang siguro sa bangko, kasi min. wage na ngayon is 9,000, normal rate. may narinig akong balita sa isang agent, eh 4 months na siya sa rmh-nco, ganyan parin sweldo niya, 6,??? .:eek:

[stuka87]

[QUOTE=venus.gospel;18898442]:grrr: apply ako L2 sa RMH according to jobsdb.com 18 k ang starting. i made it through the application and btw buong araw ako andon hanggang 10pm ng gabi mula 9am. amp!!! when the job offer came. 15k ang binibigay as proby den 18k pag regular. so na disappoint ako. kaya yon..


balita ko eh misleading talaga itong rmh-nco. sa contract signing, ganito sasabihin sayo, pag nasa training, ayun patay, iba na ang mangyayari.:(

[stepehenyan@12]

meron nga ako nakausap sa accnt ko closer ang shift nya mga 11k nakukuha nya 4am-1pm. eh pagtyatyagaan ko na lang i need the experience and since it's convenient from where i live saka na lang ako lilipat pag me ibubuga na ako di naman ako makahanap ng papasukan na day job. kaya i was wondering about the 15k that there talking about.

[MANDATE]

To Whom It May Concern:

We, Employees At Nco Quezon City Philippines Are Being Overworked But Underpaid. We Are Filing A Lot Of Disputes Regarding Salary Every Payday, But The Workforce And Payroll Department Does Not Take The Necessary Actions To Solve The Problem. Salary Disputes Has Piled Up And Still Un-addressed Until Some Of Us Had No Choice But To Resign To Escape Being Rob Continously. If This Kind Of Malicious Intent To Rob Employees Of Their Hard-earned Money Continues, We Have No Choice But To File A Lawsuit / Class Action Suit Against Your Company At The Same Time Dessiminate Information In All Forms Of Media Exposing Your Company's Incompetence, Abuse And Stealing. Please Do Something About This Asap!

[Brother Beer]

Hay nako, kalokohan talaga yung sweldo jan. I have now moved to another call center with an similar salary system, the bi weekly system. di hamak na mas malaki ang sweldo ko dito sa bagong company na to pero mas maliit yung tax na kinakaltas sakin. may mali talaga tax computation ng rmh. matagal ako jan sa rmh and i have been a loyal workhorse. nakakadismaya talaga.

[stepehenyan@12]

what's the number of the hr payroll?

[iyah-kin]

dami disputes pala dito sa nco ..

buti na *** hindi ako natuloy dito ..

misleading ads ..

sa salary question .. tanungin ba naman .. how low can you go ??

dba meron nagfile ng lawsuit dito??

and they won naman .. ang laki ng nakuha ..

[bad bread 01]

ako i just stayed there for 6 months...puro *** promises. i just gotten my regularization bonus then sibat na sa ibang call center... =P

[kofi]

dami disputes pala dito sa nco ..

buti na *** hindi ako natuloy dito ..

misleading ads ..

sa salary question .. tanungin ba naman .. how low can you go ??

dba meron nagfile ng lawsuit dito??

and they won naman .. ang laki ng nakuha ..

iba ata yung lawsuit na yun:bop: hinde sa salary:D

[flip2_0]

To Whom It May Concern:

We, Employees At Nco Quezon City Philippines Are Being Overworked But Underpaid. We Are Filing A Lot Of Disputes Regarding Salary Every Payday, But The Workforce And Payroll Department Does Not Take The Necessary Actions To Solve The Problem. Salary Disputes Has Piled Up And Still Un-addressed Until Some Of Us Had No Choice But To Resign To Escape Being Rob Continously. If This Kind Of Malicious Intent To Rob Employees Of Their Hard-earned Money Continues, We Have No Choice But To File A Lawsuit / Class Action Suit Against Your Company At The Same Time Dessiminate Information In All Forms Of Media Exposing Your Company's Incompetence, Abuse And Stealing. Please Do Something About This Asap!

SANA MABASA NI "WHOM IT MAY CONCERN"... TOINK! :bop:

[spartan300]

isumbong nyo kay IMBESTIGADOR Mike Enriquez. kalaban ng Dos yan eh. hehe korny. my ex-gf works for RMH, 6 months na siya now. at first di me naniniwala laging may pay-dispute every pay day dyan sa NCO na yan. hindi pala siya sinungaling. :depressed:

[FutureFilmMaker]

ako i applied online for T1 tech supp last march thru jobsdb. I had a phone call on a sunday afternoon asking me for a job interview. I was set for a 630 pm appointment and I was the last person to be interviewed. I went over the process so fast because there were no longer any peeps aside from me. I was then interviewed by Dianne Estrellas, an Operations Manager and within 2 hours I got a job offer. I was told to report for the training the next day. I went back home by 830 pm and so far, that was the quickest application i've ever been to.

Ok naman ang training. Xbox 360 ang account and to tell you people, after 1 month of immersion to the account, pwede ka ng maggantsilyo sa sobrang dali ng account. Daming avail time and pwede ring maglaro ng xbox habang nasa floor. Easy money for a short term career (na pwede mong iprolong).

Maganda rin facilities, spacious pantry, free meal, spacious rec. room. Medyo mababait din tao. Sa pay, wala pa ko masasabi kasi wala pa ako 1 month, pero anlaki ng kaltas.

May opening pala for Xbox 360 account and next week na ang training. Kung gusto nyo ng details, text me at 09166460413. :)

[bad bread 01]

Sa pay, wala pa ko masasabi kasi wala pa ako 1 month, pero anlaki ng kaltas.

talagang malaki ang kaltas dyan...nde ko nga alam kung pano nila na-cocompute yun eh...wait until malapit ka ng mag 6 months...then you will feel yung mga kaltas at mga discrepancies sa pay. =)

[juls_2002_ph]

hi i just wana know if RMH has opening for TM position.if yes,do they require experience as a TM? please let me know thanks guys!

[geraldo3]

kamusta ang basic nila ?

[flip2_0]

ako i applied online for T1 tech supp last march thru jobsdb. I had a phone call on a sunday afternoon asking me for a job interview. I was set for a 630 pm appointment and I was the last person to be interviewed. I went over the process so fast because there were no longer any peeps aside from me. I was then interviewed by Dianne Estrellas, an Operations Manager and within 2 hours I got a job offer. I was told to report for the training the next day. I went back home by 830 pm and so far, that was the quickest application i've ever been to.

Ok naman ang training. Xbox 360 ang account and to tell you people, after 1 month of immersion to the account, pwede ka ng maggantsilyo sa sobrang dali ng account. Daming avail time and pwede ring maglaro ng xbox habang nasa floor. Easy money for a short term career (na pwede mong iprolong).

Maganda rin facilities, spacious pantry, free meal, spacious rec. room. Medyo mababait din tao. Sa pay, wala pa ko masasabi kasi wala pa ako 1 month, pero anlaki ng kaltas.

May opening pala for Xbox 360 account and next week na ang training. Kung gusto nyo ng details, text me at 09166460413. :)

LOL @ Dianne Estrellas. OM na siya and why am I not surprised... :naughty:

[berzerkx]

Favor peeps. I just need help interpreting a clause in my job offer:

...During the probationary period, you will be paid a gross monthly basic salary of (Salary A) covering the training period from April 2, 2007 to April 13, 2007...
...Upon successful completion of the training period, you will be paid a gross monthly basic salary of (Salary B).

Just one question:
How long will I be paid a basic salary of (Salary A)?

Thanks!

[flip2_0]

Favor peeps. I just need help interpreting a clause in my job offer:

...During the probationary period, you will be paid a gross monthly basic salary of (Salary A) covering the training period from April 2, 2007 to April 13, 2007...
...Upon successful completion of the training period, you will be paid a gross monthly basic salary of (Salary B).

Just one question:
How long will I be paid a basic salary of (Salary A)?

Thanks!

FYI: Both of them are within probationary period.

Salary A is what they call "Training Allowance" on a per hour basis (which I think is only for one pay period, 10 work days or two weeks).

Salary B on the other hand, is your month salary (as stipulated on the job offer).

[flip2_0]

Favor peeps. I just need help interpreting a clause in my job offer:

...During the probationary period, you will be paid a gross monthly basic salary of (Salary A) covering the training period from April 2, 2007 to April 13, 2007...
...Upon successful completion of the training period, you will be paid a gross monthly basic salary of (Salary B).

Just one question:
How long will I be paid a basic salary of (Salary A)?

Thanks!

FYI: Both of them are within probationary period.

Salary A is what they call "Training Allowance" on a per hour basis (which I think is only for one pay period, 10 work days or two weeks).

Salary B on the other hand, is your month salary (as stipulated on the job offer).

[bonsai_demon]

I heard that they have a tech support account for a web hosting service. Can anyone confirm? Thanks.

[berzerkx]

Yes, they have tech support account for a web hosting service.

Question guys, wala ba talaga Transpo Allowance sa RMH???

[bad bread 01]

Question guys, wala ba talaga Transpo Allowance sa RMH???

wala, i ask dati yan, they answer was they don't give transpo allowance kse ang hinahire nila yung malapit sa center nila. ewan ko lang ngayn...:)

[geraldo3]

how much ang basic dito ? for TSR?

[dell.com]

hi guys! i'm with GE Collections, ok sana ang basic, 18k (all collection agents have the same basic regardless of call center experience) but the thing is, we dont know how they compute our net pay. we dont know why an individual would get more from those who are in the same batch, same basic, same number of hours worked, same tax status, same sked (which is the basis for night diff) and all of us dont get commisions yet so, theres no way that the excess would come from commission. nakakaloka talaga PAYROLL dito, pero as long as walang masyadong malaking discrepancy sa pay ko ( within a few hundreds), i'll stay.... i really love the job... i've been in the call center industry for more than a year now(financial- customer service - inbound), but this is the first time that i always get excited of doing calls (outbound). everyday i look forward to exceeding my EP count (electronic payment). why not? coz if you'll just be complacent with the job, you're just a month away from termination. and i dont wanna loose my dear job, not for the salary but for the challenge and adrenalin that it gives me.

[weepingangel25]

haaay babawasan daw sahod this ayday kasi nagkamali ng computation ang payroll...

[merryjazz]

magkano basic ng tech support sa XBOX kapag tier/level 2?

saka may iba pa bang technical account sa RMH?

[stepehenyan@12]

meron! but as of the moment there is no opening. for xbox there is an opening.

[kittykitten]

They have another technical support. MSN Technical Support. I was with them before...uhmm....TAX deduction is OVERKILL....NAUUBOS ANG SWELDO KO SA TAX...MAS MATAAS PA YUNG TAX KO SA SWELDO NG KATULONG NAMIN...

BUT...DO NOT APPLY SA MSN...IF YOU WANT TO GET PROMOTED...KAILANGAN MAGPAALILA KA SA MGA...YOU KNOW WHAT...HEHEHEHE

[LaDY_DaWN]

lapit na ako mag resign!! yippeeee.... i love XBOX... kaso.. kaka uta na. ^_^ my 30 days start on May 18

[Econ_major]

kung hindi lang dahil sa mahal ko, tagal ko na umalis dito... pero i have to endure for him... hehehe...

[qafdude]

hay! it's too bad to hear that the company who has been my home for more than a year turned out to be like this. :( sure we had issues with payroll during our time but everything was okay. back in our days and that was in 2005, accent training was for 2 weeks and product training was for 2 weeks also but we never had issues about salary a and salary b because upfront we were offered the basic pay. management has really turned to the worst with in the middle of the first quarter of 2006. we had a CM who was pro agent but rumor has it that he was chased off from his post by an anti-agent CM and his gang. :bah: what's left of that pro agent CM's legacy however short it was is the new pantry, recreation room and sleeping quarters for the men. but life goes on for those who left this company. we all have our own share of great memories as well as bad memories. i'm just proud that this company had taught me a lot about survival in the call center industry.

hmm...sounds like a eulogy but from what i heard from my ex-coworkers and the messages here, things have changed a lot. :unhappy:

[mamaSara]

hay. ok naman dito. but i resigned last march. masaya yung sa dati kong accnt sa outbound sales kahit hirap ako bumenta. and i have no regrets working there. but when i got transfered to another account sa inbound sales... madali nga bumenta pero i didnt enjoy it naman. for me kasi, mas maganda *** teamwork at support ng co-agents dun sa dati kong account. *** tipong maglo-logout pa *** sa computer just to help u kahit d ka nila kilala. kaya kahit stressful, ok lang. e dun sa napaglipatan ko. hay nako. di mo makausap pag may call at di rin *** masyadong approachable at helpful. kaya nung first day ko sa floor on that account, hay nako! gusto ko magwalk out! la man lang tumulong sa min! day off pa naman *** tm namin. nakakaloka. sabi nga nung isa kong kasamahan sa dating account, *****, kung d me nalipat ng account, d ako nagresign ng maaga...

anyway, oo nga taas ng kaltas dito! almost 2k nga nababawas sa kin e. nagkadispute pa sa sweldo ko and i found out the day i informed my tm about my resignation! kaya naubos pera ko kakapabalikbalik sa abs. sabi ng tm ko, makukuha ko daw un sa backpay ko 45days after resignation date. but then, sabi sa hr, napull out daw *** check ko kasi nasobrahan *** amount na nalagay sa check kaya iaadjust pa raw. inform na lang daw nila ako pag ok na. iniisip ko lang, baka it has something to do sa dispute sa sweldo ko, at kinaltas pa nila *** dapat sa kin! sana mali *** iniisip ko. naiinip n nga ako e. more than a week na ko naghihintay. ang bagal. kaloka talaga payroll!

[pinoynetwit]

Binabati ko nga pala yung SME niyo dyan sa MSN si Penny!

[theazo]

Binabati ko nga pala yung SME niyo dyan sa MSN si Penny!

Masama naman daw ugali nun e....

[purple_witch]

^bakit mo naman nasabi yun?

[_1Kahig1Tuka_]

feeling nyo taga ABS CBN kayo e hamak na call center lang naman kayo.,.?..... HAHAHAHAHAHAHHAHA.

ANG PAPANGIT NG ACCOUNTs NYO.

ang YAYABANG Nyo pa feeling astista na kayo........,,.


NEVAHHHH>>>

[flip2_0]

feeling nyo taga ABS CBN kayo e hamak na call center lang naman kayo.,.?..... HAHAHAHAHAHAHHAHA.

ANG PAPANGIT NG ACCOUNTs NYO.

ang YAYABANG Nyo pa feeling astista na kayo........,,.


NEVAHHHH>>>

LOLOLOLOLOLOL

[stepehenyan@12]

1Kahig1Tuka_ >>>>>>feel namin taga abs-cbn kami? i could careless about that company besides rmh-nco is just renting the building and i believe some of the abs-cbn employees are resigning from the company and applying at rmh. contractual na trabaho sa kanila imagine after years of working na regular gagawin sila contractual. baka naman di ka nakapasa sa test kaya bitter ka sa rmh sure the company isn't that perfect me salary discrepancy issues we just have to move own.

[hackedfists]

Sino si 1Kahig1Tuka. siraan_ng_buhay, kulasa_callgirl? sya si freshbabe (READ)

kung inyo pang naaalala si 1Kahig1Tuka sya lang naman ang isang bobo na hindi marunong gumamit ng PEX. ***** sa sobra nyang katangahan unti unti na xiang nahuhulog sa aking bitag.


gumagamit ito ng maraming pangalan katulad ng 1Kahig1Tuka, _1Kahig1Tuka_, siraan_ng_buhay, kulasa_callgirl... ngunit ang hindi nya alam ay ibinuko niya ang kanyang sariling impormasyon sa akin.

sino ang nag mamayari ng mga nickname na ito? WALANG IBA kung hindi si freshbabe


sino ba si freshbabe
siya lang naman ang isang hopeless na aplikante ng mga call centers ** sa pinas, matagal na itong na dedeny sa mga call center, sa bawat apply nya hindi sya pumapasa, pumapasa man pero hanggang training lang pagkatapos noon bagsak! ouch!, isang aplikante na ***** ay mukhang "naghahanap" parin ng trabaho O meron na yatang tumanggap sa kanya... gusto nyong malaman kung anong kumpanya? (wag muna ***** hehehehe) kawawa naman kse yung ibang empleyado doon. Sa kaniyang pinaggagagawang katangahan at walang ka eduedukasyong kagaguhan pati malalapit na kaibigan nya nanganganib mabulgar ang identities.

dahil sa kanyang masasamang experiences sa mga call center ganito lang ang kayang nyang gawin sa mga ito MANIRA! sa mga call centers na ibinagsak ng utak langgam na ito.

Sayang pa naman at maraming tumulong kay freshbabe... hindi na sya nahiya at ganito pa ang isusukli nya sa mga ito.

dahil ginusto mo ang mga bagay na ito 1Kahig1Tuka+1Kahig1Tuka+siraan_ng_buhay+kulasa_callgirl = freshbabe ... cge pagbibigyan kita...

heto ang number ng BOBO na ito 09189243237


heto ang mga halimbawa ng mga posts nya, hanapin ang pangalang freshbabe at 1Kahig1Tuka

http://www.pinoyexchange.com/forums/showthread.php?t=294991


http://pinoyexchange.com/forums/showthread.php?t=132033&page=105


una pa lang yan sa aking PASABOG!

kapag hindi ka tumigila sa kabobohan mo ipopost ko ** ang RESUME mo kasama ang pangalan ng kumpanya mo, at baka kasama ang mga nicknames ng mga kaibigan mo.

***** kapag talagang ayaw mo pang tumigil? we will see what'll happen :)


*okay*

"nakikita ko bawat galaw mo"
hackedfists

[1Kahig1Tuka]

Pasensya na kayo dyan sa copycat kong si _1Kahig1Tuka_ ha...
Kasi medyo napikon ko yata sya sa Convergys thread kaya trying hard na gayahin akong mang-okray sa ibang thread... Medyo fake lang ang posts nya... walang style, walang patama... basically, bara-bara...

At watch out din kayo kay hackedpwets este hackedfists kasi iisang tao *** yan... My Obssesed FAN...

Cheers to RMH... dami kami friends dyan! :)

ay naku....
Baka gamitin ni hackedfists ang information na yun....
Patay! lagot.....

Nyerk! Goodluck!

[freshbabe]

1kahig1tuka.... Stop It Na....

Dahil Nadadamay Ako....

Sino Ka Ba??? Para Mang-trip Ng Pexer???

I Mean .... Sana Ma Karma Ka....

Kasi This Is Damaging.... Kapag Nagalit Na Talaga
Si Hackedfists....

At Gumawa Siya Ng Steps Na Pati Ako Na Walang
Ka-malay2x... Eh Masisira Pa Dahil Lang Sa Childish...

Na Bangayan Niyong Dalawa....

Please Stop It... Hindi Ako Nagagalit Kay

Hackedfists Kasi... Napansin Ko Na Ikaw Naman Nagpapa
Simula Ng Childish Nonsense Post Mo...

Just Stop It... Na... Masyado Ka Ring Negative...