C O N T A C T W O R L D . . . home thread

[aina_crazy_girl]

Please post freely, but not rudely..

Kasi, we're one bug happy family!

Corny :rolleyes:

[potatochips]

this is good, no more rude comments :D

[hack__you]

dumadami maganda sa floor ah......
dami ko kras hehe..

[aina_crazy_girl]

Originally posted by hack__you
dumadami maganda sa floor ah......
dami ko kras hehe..

hehehe! ikaw, ha!

saang floor?

btw, correction lang sa post ko: one BIG happy family tayo. :D

[^mhelay^]

Hello sa mga taga CW ako ay kapitbahay niyo!!! :D
Sino may kakilala kay Nina Girl dito? :hmm:

[aina_crazy_girl]

Originally posted by ^mhelay^
Hello sa mga taga CW ako ay kapitbahay niyo!!! :D
Sino may kakilala kay Nina Girl dito? :hmm:

as in nina the former receptionist?

[Apolpay]

ganda ng batang yun :) " Nina "
kaya lang isip bata :)

[aina_crazy_girl]

Originally posted by Apolpay
ganda ng batang yun :) " Nina "
kaya lang isip bata :)

seventeen lang kaya yun! :glee: hehehe!

[mirage_xii]

Hello, Folks. How's everything going with CW? How about the compensation, benefits, the environment, the people, etc? Thanks in advance.

[aina_crazy_girl]

Originally posted by mirage_xii
Hello, Folks. How's everything going with CW? How about the compensation, benefits, the environment, the people, etc? Thanks in advance.

one thing i learned from years of watching "Bambi"...

if you have nothing good to say; don't say anything at all

in less than two months the pioneer team willbe here for a year already...

and still no Performance Appraisal, promotion or raises.

just stating one of the few facts. :rolleyes:

[shi_zilin]

hi, guys! great to be here. it's break time.
thanks, aina_crazy_girl for creating this thread!

"ther wüza time when people hädaway with wordz..."

:cool:

[shi_zilin]

The american accent and culture training was fun! and we really enjoyed! We're now into technical training.
So far, so good. the latest batch (batch 13) is doing fine.

:sunny:

[hack__you]

Problem:
Techs didnt received night diff/Missing pay slips

Description:
Lot's of techs working in the night shift are complaining about their night differential, transpo allowances, and missing pay slip....hmmm seems like there is a problem in our HR dept.

Solution:Vpace/Toade/Tarp/Ecy

Issue Type: Others
Category: Escalation
Component: Esc: Internal Caller
Reason: Policy Question
Cause: Policy Question

[hack__you]

I pity those L2's

Now...they are required to take calls
..........they should help L1's
..........their head's are on the line every dispatch b/c of approval
..........and most of all
.
.
.
.
SAME SALARY AS L1's
.
tsk..tsk..tsk..tsk
.
a demotion indeed!!

[aina_crazy_girl]

this company is gonna lose alot of really good people ifthey don't change their management strategy.

actually.. i think pati individual campaign management mga problematic din eh!

[hack__you]

i'm gonna be audited later......[heart pounding]
lord have mercy...give me a good call :glee:

[lambchop]

Originally posted by aina_crazy_girl
this company is gonna lose alot of really good people ifthey don't change their management strategy.

actually.. i think pati individual campaign management mga problematic din eh!

without a doubt!!! :shakehead:

batch 1 pa and until now our salary is still the same. napromote na as L2 wala man lang increase kahit P100. I'm really disappointed with our company!!! They have so many demands without even considering the scenerios. Laging down DELLSERV, sobrang bagal ng system. My golly gulay sila kaya maging tech. Ilan na lang ba sa batch 1 ang nandito pa rin? We started almost 200 ewan ko kung meron pang 70 na natira!

and for god sake pls alisin si black H at AF! ibalik na lang si scott. yung nangyari nung sunday ewan ko pero sana karma yun sa kanila!!!

nakakatawa kasi may incentive na prinesent and I do believe ***** 3 lang ang nakakuha since may. yung tshirt di pa gawa. YES Tshirt po yung incentive at yung cash ang hirap pong makuha! naglagay ata sila nun para di makuha. At yung mga gift nung recognition day SM gift checks. tapos yung mug na binigay sa team player kinuha din pag baba ng stage. Such a shame MUG lang di pa makabili. No wonder why their motto is [b]"Legendary Service @ lower COST"[b] :shakehead:

haaay hangang this year na lang ako dito. Hindi ko na talaga matiis mga bwiset dito! na trauma na ata ako sa call center. Ganito din kaya sa iba? Considering the work that we do, we don't deserve this kind of treatment. Such a good way to motivate us!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! :bash:

Mahirap na trabaho ang baba pa ng sahod!

[hack__you]

i'm thinking of leaving the company na rin e...

how can you maintain 15 sec acw and 17 minutes of call time
if dellserv and dsn is so slow??

how can you attain a 100% dsn usage when dsn is always down?

how can you minimize exclusion when most of the calls are wrong company numbers...because the phone list and the *8 phone transfer codes are almost always wrong!!!

many times a customer called in to ask a number for certain department....then after 15 minutes the customer will callback again stating that the phone number you gave is not working anymore. YOU'RE HIT!!!

I remember using dsn a week ago about a certain problem.....the answer of dsn is "ASK YOUR L2 OR MANAGER"....watdapak
My manager and my L2 are taking calls for god's sakes

My suggestion is.....

If dellserv is down....

1. The entire site should not take calls.....why??
Because the customer was on hold for about 45 minutes on the phone waiting for a technician to answer, then you will tell them, " I apologize for the inconvinience but the system is currently updating at the moment" , If you're the customer, what will you feel? They will become frustrated and irate with the tech...and the only thing an L2 or a manager can say is "CONTROL THE CALL"...........crap

Let all calls be rerouted to a site where the tools (dellserv,dsn,knowledge base) are up so that the problem of the customer can be addressed as soon as possible.....AND THAT'S CUSTOMER EXPERIENCE FOR YOU!!!

[aina_crazy_girl]

I hope that upper management can read this so they know our plight.

I have no problems kina Mr. Dan Reyes, Raymond Hernandez, Caloy De Vera or amyone from admin.

IT and Telecoms do their best!

There are some issues with HR, though. And I speak for almost everyone here.

IT seems they don't really care about us or cannot support us. And how can they?

They are SO understaffed!

Just think: We keep on ramping people up almost every month. And there are prolly over a thousand of us already.

pero MS. CHE DAEZ is nagiisa at nagtatanging payroll person.
hullo! we don't even have proper software for her job! Manual labor lahat, man! And she is so kawawa every payroll and cut-off day! How about that? She works really hard and needs help and a raise!

And ITKA sucks!


It seems as if HR doesn't care about us at all! WE ARE contactworld! Not just servicezone! We are working for Contactworld! They should have a say sa atin! They never checked if we did have a performance appraisal onour sixth month, did not give us surveys sheets to check on us.. they don't even make themselves readily available to hear everyone's grievances!

And what about yung mga naunang mag-apply for various postions? No feedback whatsoever.

These are complaints I keep hearing and listening to as well as a personal observation.

It isn't Contacworld's management that has issues.. it's servicezone's!

LAMBCHOP

si H baka pwede pa but AF (if i guessed right) has no fault in this. he is just doing what he is told. the incentives he can give out are limited by other people or another person. don't blame him. he's just like us. marami din siyang ginagawa and if you think that he was promoted or was given a raise.. i think you're mistaken (i think lang,ha).

thanks you guys for your feedback. i hope soemthing postitve comes out of this.

God bless!

[hack__you]

sarap mag-pex sa pantry :glee:

[aina_crazy_girl]

Originally posted by hack__you
sarap mag-pex sa pantry :glee:

tsk!

wag! may cameras doon! ito talaga!

:glee:

[anubistate]

ang dami rin palang CZ na pexer dito... buti na lang napadaan ako dito...

[compgurl]

ganun *** dun???!!!! buti na *** i read this thread... im planning p naman to submit my cv on mon. Maybe i should forget about it.... thanks to you guuuyyyzzzz!!!! mmmmwwwwaaaahhh!!!!!

[taylorwilson]

oy mga contact world - help ko lang boss ko mag-recruit kasi dami namin kulang sa group ! hahaha! free advert. naman dito diba. apply nlang kayo ambergris, lapit lang naman - discovery lang naman. ok naman don. if read mo yung thread dito, super sama ng mga iba nag-post pero super happy naman kami mga 10plus friend ko don. good management naman sila, ok naman hr nila, hirap interview - englihs sobra sobra baon mo dapat. pero - ganda ng office, may beds pa for employees mag rest, dami pa nila give away. try mo lang,. k naman don. salary - mga 15 total na , may review ka pa sa 6 months basta meet mo criteria ng handle time, etc.

[_TweeZ_]

Originally posted by hack__you
Problem:
Techs didnt received night diff/Missing pay slips

Description:
Lot's of techs working in the night shift are complaining about their night differential, transpo allowances, and missing pay slip....hmmm seems like there is a problem in our HR dept.

Solution:Vpace/Toade/Tarp/Ecy

Issue Type: Others
Category: Escalation
Component: Esc: Internal Caller
Reason: Policy Question
Cause: Policy Question

NYAHAHAHAHA! :) Count me in! I'm also from CW. Hello to all of you!

[makoy11]

I'm also working at CWORLD... buti na lang ok campaign namin dun...mas malaki pa incentives minsan kesa basic pay....

[shi_zilin]

Originally posted by hack__you
sarap mag-pex sa pantry :glee:

Originally posted by hack__you
tsk!
wag! may cameras doon! ito talaga!:glee:

Bawal ba? I check my email and do PEx posts at the pantry. I assumed the PC was put there so employees can use it (not the PCs on the floor) for personal matters. So far, everybody's doing
it. Dami nga ako nakitang accessed email sites sa History folder. :)

:sunny:

[shi_zilin]

Originally posted by anubistate
ang dami rin palang CZ na pexer dito... buti na lang napadaan ako dito...

Sayang naman kung di mo susubukan. It's easy to get hired especially if you have good qualifications.. average spoken english and basic PC tech proficiency.
As far as training is concerned, my first month at CWI is a positive one. Enjoy ang batch namin during the Accent Training; while the Tech training is well-informative and brain-busting! If you want to learn a lot, go for it!
I think CWI is just experiencing a fast growth syndrome --- the organization is shaking up because a lot of vertical expansions are being made. Imagine --- from 700 agents in the Dell campaign, management is aiming for 1000! Things maybe tough, but I'm here for the experience.
But still, work here fits certain types of people. Besides, you'll never really know if you'll like it here unless you try it. Just think of the salary (starting of P12T) and training.
:sunny:

[aina_crazy_girl]

sorry! hindi bawal anf mag-pex sa pantry..

i read that wrong..

so...

mag PEX tayo palagi!

[shi_zilin]

PEx for life!!! :sunny:

[Ellheym]

i miss CW!

[hack__you]

i WILL miss CW!.....kapag ganyan parin ang problema sa sweldo

kala ko ba rotation ang sched....maglilimang buwan na kaming panggabi ah

from 1-6 am all tools down....langya pano ka magtro-troubleshoot

bad trip tuloy si ma'am aina kanina ;)

[Jarael]

If you want to apply here just for the experience, then go ahead...but if you want to work and build a career here, you're in for a lot of BS! Ask ppl here where it's gonna come from. And to think you're expecting to work with them someday. HAH!!!!!

[creammson]

question lang...do you patronize the vendo machines?

[aina_crazy_girl]

Originally posted by hack__you
i WILL miss CW!.....kapag ganyan parin ang problema sa sweldo

kala ko ba rotation ang sched....maglilimang buwan na kaming panggabi ah

from 1-6 am all tools down....langya pano ka magtro-troubleshoot

bad trip tuloy si ma'am aina kanina ;)

uy! pano mo alam! hmm.. sino kaya ito?

hehehe! honga! kasi naman, how can i finish my work kung ganun di ba? i need outsource pa naman. tapos kawawa naman yung mga tech ni neil and the other techs on the floor as well.

about the sweldo thing.. lemme guess.. you heard about the bad email, no?

[Jarael]

As stated at the end of the contract: "Welcome to the wonderful world of Contact World!" :evilgrin: :evilgrin: :evilgrin: :evilgrin: :evilgrin:

[AnDrOid_007]

COunt me in!?!? Am working here too (az trainees though??!)! tsk...tsk...tsk....

[aina_crazy_girl]

az trainees?

wassat?

[Johnston]

hey guys, where can i submit my CV? graduating next week :wink:

[AnDrOid_007]

Originally posted by aina_crazy_girl
az trainees?

wassat?


Am on training ryt now as tech... =)

[hack__you]

AZ....stands for?
Apple and Zulu? :glee:
.
.
.
.
bad email?...yeah
and....pag nag-logout ka raw nde maka-count sa pasweldo yun?
pano outbound calls?.....can you explain that Miss Aina?
.
.
..by the way me cute sa 11th floor ah....***** 11-8 sched nun
meron din sa 4-1......*** kaya liligawan ko? hehe

[shi_zilin]

Johnston:
Congrats!
You can submit your CV to our HR dept. at the 22nd Flr of Wynsum Building, Emeral Ave., Ortigas Center, Mandaluyong.
Good luck!
If you have other questions, just post here. We'll help.

:sunny:

[shi_zilin]

Talaga bang grabe na ang situation sa CWI? I'm on transition right now, and it worries me to know that there are problems in this company.

[Johnston]

:lol: @ aina_crazy_girl

i'm just trying my luck to different companies.

[aina_crazy_girl]

Originally posted by hack__you
AZ....stands for?
Apple and Zulu? :glee:
.
.
.
.
bad email?...yeah
and....pag nag-logout ka raw nde maka-count sa pasweldo yun?
pano outbound calls?.....can you explain that Miss Aina?
.
.
..by the way me cute sa 11th floor ah....***** 11-8 sched nun
meron din sa 4-1......*** kaya liligawan ko? hehe

that's why we have ITKA bulok daw.

well, you'll need veriffication from your coach, if your coach is not around, anohter coach who is aware of your plight will do. OT forms yan.

also, supervisors can put it naman on their reports, eh.
it really depends on how meticulous your coach is.

Aina

[aina_crazy_girl]

bump

[camron]

Johnston, dont bother. CW sucks big time, just apply to some other call centers

[EDSON_BOZO]

Wag na kayo mag-apply dito, im sure hinde magtatagal ang kumpanyang ito.

Maraming kapalpakan dito mga kapatid

I'll be filing a complaint sa DOLE about sa mga kalokohan dito, im just completing my evidences

EDZON GOZO b@kl@ ka!!!

Bakit mo pipiliting pumasok ang mga tech sa araw ng pahinga nila? G@go ka ba? Yun na nga lang ang araw nila sa pamilya nila pipilitin mo pang pumasok! Buti sana kung nagbabayad kayo ng maayos e, ngayon kung nde pumasok sa REQUIRED OT na yan ia-IR mo? Saka ayus-ayusin mo pag-iischedule ng pasok nila. Yung mga tech 6 na buwan ng panggabi, yung iba 6 na buwan ng pang-umaga, halata namang unfair diba. Pwede nyong gawin yan kung maayos ang sistema at palakad nyo. Naranasan mo na bang tumanggap ng calls? Wag pagsisisipsip lang ang atupagin mong bading ka, isipin mo rin kapakanan ng mga techs mo. Isipin mong me mga pamilya yang nagmamahal sa kanila nde katulad mong malungkot ang pagkabata :glee: Sisiguraduhin kong magsisisi ka.

[aina_crazy_girl]

Originally posted by EDSON_BOZO
Wag na kayo mag-apply dito, im sure hinde magtatagal ang kumpanyang ito.

Maraming kapalpakan dito mga kapatid

I'll be filing a complaint sa DOLE about sa mga kalokohan dito, im just completing my evidences

EDZON GOZO b@kl@ ka!!!

Bakit mo pipiliting pumasok ang mga tech sa araw ng pahinga nila? G@go ka ba? Yun na nga lang ang araw nila sa pamilya nila pipilitin mo pang pumasok! Buti sana kung nagbabayad kayo ng maayos e, ngayon kung nde pumasok sa REQUIRED OT na yan ia-IR mo? Saka ayus-ayusin mo pag-iischedule ng pasok nila. Yung mga tech 6 na buwan ng panggabi, yung iba 6 na buwan ng pang-umaga, halata namang unfair diba. Pwede nyong gawin yan kung maayos ang sistema at palakad nyo. Naranasan mo na bang tumanggap ng calls? Wag pagsisisipsip lang ang atupagin mong bading ka, isipin mo rin kapakanan ng mga techs mo. Isipin mong me mga pamilya yang nagmamahal sa kanila nde katulad mong malungkot ang pagkabata :glee: Sisiguraduhin kong magsisisi ka.

hey, kapatid!

wag naman below-the-belt...

tama ba namang maglagay ng pangalan dito?

not that i'm making super sipsip or kampi...

we all answer to our respective bosses or supervisors.
edson is the same. don't blame him entirely, he is trying his best. in fact, from my point of view (a couple of feet away from him); he's doing most of the work of the sponsors.

paano naman kasi, pwera si bespren doods, panay bago and kinuhang sponsors. syempre, they don't know what to do. they have to get edson's approval even before signing an IR. (ask coach Nani Papas)

if the isses are about work and God knows even I have issues concerning management, then tirahin lang natin yung mga hinanakit natin about work.
it's very unfair to hit anyperson below the belt by BRINGING HIS FAMILY OR HIS CHILDHOOD INTO THIS MESS walang kinalaman yun dito. nakaraan na yun. lahat tayo may mga pinagdaanan. maybe a person's past can be a a factor in his endeavors today, but not entirely.

edson IS my boss...he has been for almost a year now. and if there's a coach under him who understands him most and has the most amount of patience for him, it's me. over six months kaming magkatabi nyan. i know how hard he works. i know where he is coming from. and i know how he plays politics. tahimik lang ako.

don't put all your angst, frustrations and all the blame on him. MESSENGER LANG SIYA ng bad news. he was brave enough to take the flak from all of us. kahit naman ako, sasama loob ko. but we should stop and take a moment to think and understand the whole situation. is HE really the one who comes up with these oppressive ideas? i don't think so.

lastly, wag naman tayong prejudiced and mababa by calling a person bakla. whether a person truly is homosexual or not, we have no right to degrade that person or do anything or say anything about his or her sexual preferences. parang sa Muslim, we have no right to be meanies about their spiritual preferences... nasa constitution yan, my friend.

anyway, i hope this whole thing ends soon. alam kong there is hope for me yet. i don't know about SZ manila. again, take a minute to think your hinanaings over.. maybe we are all barking up the wrong tree here.

Sincerely,
Aina

[aina_crazy_girl]

:P double post sowwie

[AnDrOid_007]

Is this True?!?! parang i wanna back out na?!?!? HAr har har!!!!

[Johnston]

guys, my schoolmate works here.. sa tech siya.. anyone who knows dave?

[EDSON_BOZO]

i'm not degrading him by calling him BAKLA
i'm merely stating a FACT here ;)
if he's only a messenger of BAD NEWS,
why hire a SPONSOR when you can hire a MESSENGER for a quarter of his salary.
if he's really that USELESS, then we don't need a sponsor!
diba "Legendary Service at Lower Cost" then why pay him to be that useless, since you're saying that he cant do anything about our "hinaings" and that he's only a "messenger".
He should be our "voice" in the management and not a management's pawn.

to EDSON,
have a delicadeza pare or should i say "mare", kung talagang wala kang magagawa sa hinaing ng mga coaches at techs, mag-resign ka na lang. gusto mo bang habang-buhay ka na lang tau-tauhan ng management?! magreklamo ka rin, kung hinde para sayo, para samin naman! alam mo kung ano tingin sayo ng 90% ng tao sa CW.."MAKAPILI". Magsuot ka na lang ng bayong sa ulo mo tuwing pumapasok ka para maitago mo ang kahihiyan mo.

[aina_crazy_girl]

Originally posted by EDSON_BOZO
i'm not degrading him by calling him BAKLA
i'm merely stating a FACT here ;)
if he's only a messenger of BAD NEWS,
why hire a SPONSOR when you can hire a MESSENGER for a quarter of his salary.
if he's really that USELESS, then we don't need a sponsor!
diba "Legendary Service at Lower Cost" then why pay him to be that useless, since you're saying that he cant do anything about our "hinaings" and that he's only a "messenger".
He should be our "voice" in the management and not a management's pawn.

to EDSON,
have a delicadeza pare or should i say "mare", kung talagang wala kang magagawa sa hinaing ng mga coaches at techs, mag-resign ka na lang. gusto mo bang habang-buhay ka na lang tau-tauhan ng management?! magreklamo ka rin, kung hinde para sayo, para samin naman! alam mo kung ano tingin sayo ng 90% ng tao sa CW.."MAKAPILI". Magsuot ka na lang ng bayong sa ulo mo tuwing pumapasok ka para maitago mo ang kahihiyan mo.

you know, kapatid.. until you wrote all of this, i was not fully aware about the way most people on the floor really felt about edson.

thanks for the feedback

[Jarael]

i'm just curious...so what if you've "finally" known how most of the techs, L2s and coaches feel about him? is that gonna change anything that would benefit the people involved?

[Jarael]

Originally posted by EDSON_BOZO
i'm not degrading him by calling him BAKLA
i'm merely stating a FACT here ;)
if he's only a messenger of BAD NEWS,
why hire a SPONSOR when you can hire a MESSENGER for a quarter of his salary.
if he's really that USELESS, then we don't need a sponsor!
diba "Legendary Service at Lower Cost" then why pay him to be that useless, since you're saying that he cant do anything about our "hinaings" and that he's only a "messenger".
He should be our "voice" in the management and not a management's pawn.

to EDSON,
have a delicadeza pare or should i say "mare", kung talagang wala kang magagawa sa hinaing ng mga coaches at techs, mag-resign ka na lang. gusto mo bang habang-buhay ka na lang tau-tauhan ng management?! magreklamo ka rin, kung hinde para sayo, para samin naman! alam mo kung ano tingin sayo ng 90% ng tao sa CW.."MAKAPILI". Magsuot ka na lang ng bayong sa ulo mo tuwing pumapasok ka para maitago mo ang kahihiyan mo.

kung sino ka man at kung saang batch ka man galing, marami kang taong mapapasaya diyan kung magkakaroon ng petisyon laban sa mga di kanais-nais na tao diyan.

[anubistate]

Sino kaya tiga 10FLR dito ???? lahat ba dito tech support.

[shrimpo]

buti na lang di ako 2muloy sa last interview as tech support kung magsisisi rin pala ako kapag na-hire na me.nagkataon kase na nagkaroon ng conflict yung schedule ko kaya di ako natuloy.

[FuzzyGray]

ey.., saan ba located ang Contact World?

[hack__you]

meron daw opening sa 10th flr....kulang sa nagbebenta ng ulam :glee:

[anubistate]

Originally posted by FuzzyGray
ey.., saan ba located ang Contact World?

sa ortigas sya... wynsum corporate tower

[kilusang_szm]

I remember shelly told us
"You guys are </b>important</b> to us, cause you're the ones who makes the money"
OHHHHH..... really know???
Well then if we're important then....
Why is it our salary is not fair compared to the other call centers that outsource DELL? huh? tell me then...
Wag nilang sabihing... "Kulang sa budget eh"
Bah cut the fxcken crap! Ambergris na lang... they beat us by 1%... imagine! 1% 500 pesos! that counts alot! Eh nak ng ****... how m uch does Dell pay for every tech?? MALAKI DI BA? eh **** yung mga trainer dyan na puti nung kamakailan (sina eastwood etc.) eh .. L1/L2 lang yun eh.. meaning???? MALAKI DI BA?! baket.. wag sabihing HIWALAY ang payrol ng SZM at kung saan mang SZ? washooo malabo.. ang income nyan pagsasamahin!
Eh yang ambergris Customer Care lang yan... eh ang dali dali lang nun... sa atin? we ****EN IMAGINE EACH AND EVERY MOMENT yung nakikita ng tao. Eh **** pala sila eh... tignan mo yung mga ibang Techs dyan.. may iba dyan ni HINDI PA NAKAKAKITA NG SIMM/DIMM. Papachassis tear down nyo yung mga baguhan na hindi man lang nakakita ng LIKOD ng Dimension system in person? ISIPIN NYO NA LANG KUNG GAANO KATAGAAAAAALL makakadopt ang transition team agad... sayang napanahon... sayang... Okay sasabihin nilang, nagdaan na kami dyan... oh nag daan na pala eh... kelan? NOON DI BA? so the changes is HUGE you mader hamper... crap crap crap...
teka...
the word "IMPORTANT" if we ARE important to SZ or lemme say CW na lang.. di ba nila naisip na.... MAJORITY ng nag reresign dahil sa EVIL sched? I think there's two best way to solve this I.M.H.O.
1.) *a bit expensive way* HAZARD PAY... actually this should be standardized since there's alot of tech lalo na sa desktop ang nasa gabi to madaling araw... ilan ba ang namamatay sa isang araw na bigla na lang nasasaksak o nag papatripan? lets say na at least 500 pesos... **** pangtaxi na yun... laking tulong na! fewf taena ni di nga nag aapear eh!
2.) Shuttle Service... in this way I think this is the best... kasi you would feel secure kasi alam mo yung mga kasabay mo papunta sa office at alam mong may masasakyan ka... yung iba dyan galing pang cavite... or dulo ng maynila... or bulacan.. or dulo ng marikina... Majority nasa graveyard **** ALAM naten to...

So bale magiging IMPORTANT tayo, or mapapansin yung IMPORTANCE naten pag me namatay? ganun ba?

Raise... yung mga 1 taon na dyan.. may raise ba? PANO MAG KAKAROON NG MAGANDANG FTR kung ang mga MAGAGALING MAG TURO AT EXPERIENCED MAWAWALA? cut cost ba? then they're going to ****EN EXPECT a Good FTR and Low Exclusions... pano GAGANAHAN ang iba dyan para tulungan ang tech.. eh kung
"Sus wag na.... mababa ftr mataas ftr mababa exclusion mataas exclusion ganun din naman"
What DIFFERENCE DOES IT MAKE? I KNOW WE COULD DO BEST BUT WE GOD DAMN LACK ENCOURAGEMENT OR SUCH and SUCH

for example...
I've got ALOT of COMMENDATION... May mapupuntahan ba?? WALA?! wala mang lang ka KUNSWELO DE BOBO... wala! walang trophy... KALOKOHAN... unlike sa Convergys for example... they get some INCENTIVES for doing such a GREAT JOB!
SO MEANING!

You do a great job or NOT... its the same for THEM! OHHHH CRAP!!!!!!! what a mess... and I KNOW FOR SURE MARAMING NAKAKARANAS NG COMMENDATION... wag sabihing "DEPENDE SA COACH" ha I understand the coaches.... naiintindihan ko point of view nila kasi alam nilang WALANG PUPUNTAHAN...
feeling ko... taena SUPER PALAKASAN SYSTEM TO EH... kalokohan...

Eto pa.... LAGI NA LANG NAGBABAGO YANG PUNYETANG SYSTEMA... oks lang mag bago pero yung BOOOOOOM!!! biglaan watapak?!! are you nuts?? have they heard of pacing?? Maiiwasan yan KUNG!:::::::*nasa baba*

Yung IBANG sponsor dyan... MANHID... HINDI PEOPLE PERSON... ANO TO MILITARY?? *A10ZUN!*...

TOOLS ARE DOWN ALL THE TIME... baket??? siguro cost cutting.... at BAKET KO NALAMAN.... Simple.... before PER Workstation has an UNCAPPED I-net connection... meaning... 30KBps-50KBps... but now? BAH! taena 5KBps... so ano to cost cutting? *Cause the higher the downstream/upstream the bigger the bill*

IT IS POSSIBLE TO HAVE THE HIGHEST FTR and the LOWEST EXCLUSION IN THE ENTIRE DELL CAMPAIGN HOWEVER MOST OF US DON'T FEEL IMPORTANT... WE CAN'T SEE ANY GOAL NOR TROPHY WHATEVER GREAT JOB WE'VE DONE. EVERYTHING IS POSSIBLE BUT THIS POSSIBLITY KEEPS GETTING FAINTER EVERYDAY IF THIS WON'T BE HEARD.... I KNOW FOR SURE THAT THERE'S SOMEONE CLOSE TO HIM THAT HE/SHE COULD TELL THEM. and I know sasabihin mong/nyo na "baket di ikaw ang magsabi" eh ***** ka pala at kalahati *kung may magcomment man na ganun*

PILIPINAS TO HINDI TO KATULAD NG IBANG BANSA. We all know that one Filipino will ONLY listen to his CLOSEST FRIENDS/RELATIVES etc...

Its like playing a strategy game.... or an amry... all I/we want that we would be treated FAIR, HONEST, TRUE, OPEN & RESPECT and I BELIEVE THAT SZM/CW will be the best at hindi magiging mala EDSA DOS ang mga empleyado kung ganyan BALANCE lahat ang pamamalakad, pamamaraan, pagtingin at pagtanggap sa lahat... szm is almost like our GOV'T dadag dag pa sila?

[shi_zilin]

naknampucha! makapag resign na lang! buwahahaha! :devil:

[Jarael]

contact world is one of those places where a filipino is treated shabbily by foreigners and their lackeys in the name of profit and sound management pretensions..tsk tsk..mag-isip isip na sana kayo diyan.

[pallas_athena]

interesting read...

bump

[AnDrOid_007]

:lurker: haaaaaaaaaayyyyyyyyyyyyyy.....

[hack__you]

kumusta na mga contactworld pipol? mukhang nde na-kayo makagpex at makapag-friendster no hehe...grabe ** higpit, para kang nasa munti.

pero sabi nga nila..

if there's a will, there's a way.....kaya balik pex at friendster ulit :glee:

[Apolpay]

:)

[pallas_athena]

isn't your management aware of your plight? if they are, aren't they doing something about it?
and, why don't you just leave?

[hack__you]

leaving your job is a short term solution to a problem that can be solved by other means...

malamang iniisip rin ni kilusang szm na mahirap maghanap ng trabaho, siguro gusto din nya mag-resign pero kelangan nya ng pera. madaming factors na dapat i-consider......para sakin, ang dapat na mag-resign e yung me kasalanan kung bakit ganito sa contactworld.

[pallas_athena]

Originally posted by hack__you
leaving your job is a short term solution to a problem that can be solved by other means...

malamang iniisip rin ni kilusang szm na mahirap maghanap ng trabaho, siguro gusto din nya mag-resign pero kelangan nya ng pera. madaming factors na dapat i-consider......para sakin, ang dapat na mag-resign e yung me kasalanan kung bakit ganito sa contactworld.

yes, hack_you, I have to agree.

and my reaction to your last statement was :lol: LOL!

anyway, why don't you guys just start sending out your resumes to other companies? you can do it online, you know.

try www.jobstreet.com or ask your friends.

btw, do you also want to leave?

[hack__you]

actually....ako nag-apply na at tinawagan na rin ng company na inaplayan ko.
sabi ko i'll just finish this year para makuha ko 13 month pay...akalain mong pumayag :glee:

[Si_AbuSo]

So sad naman jan sa CW. I was endorsed there by jobsdb. But fortunately/unfortunately...I didn't follow up my application after the last interview. I don't know kung ok ba ang interview or not. Feeling ko napatong ng iba yung aking file. :)

Ganun talaga pag separate yung isipan ng management and employees. Talagang wawa yung nasa baba. Ipit lagi eh. If your an employee and wanted to quit. Saan ka pupunta, kung ala pang kompanya na hihire sa inyo. Pumalagi na lang jan muna, at least may sweldo. The next day your gonna go to your hell again. No choice eh. :(

[pallas_athena]

okay, so is your management aware of these things and what are they doing about it?

[desh19]

------------------------------
"pero MS. CHE DAEZ is nagiisa at nagtatanging payroll person.
hullo! we don't even have proper software for her job! Manual labor lahat, man! And she is so kawawa every payroll and cut-off day! How about that? She works really hard and needs help and a raise!"
-------------------------------


Hey guys! if you want we are selling a payroll software. this is good. if you can help us sell it to your company, then all of us will benefit. :D

[hack__you]

mabuti naman at nagkaroon na ng konting pagbabago since the survey results :glee:

[pallas_athena]

Originally posted by kilusang_szm
I remember shelly told us
"You guys are </b>important</b> to us, cause you're the ones who makes the money"
OHHHHH..... really know???
Well then if we're important then....
Why is it our salary is not fair compared to the other call centers that outsource DELL? huh? tell me then...
Wag nilang sabihing... "Kulang sa budget eh"
Bah cut the fxcken crap! Ambergris na lang... they beat us by 1%... imagine! 1% 500 pesos! that counts alot! Eh nak ng ****... how m uch does Dell pay for every tech?? MALAKI DI BA? eh **** yung mga trainer dyan na puti nung kamakailan (sina eastwood etc.) eh .. L1/L2 lang yun eh.. meaning???? MALAKI DI BA?! baket.. wag sabihing HIWALAY ang payrol ng SZM at kung saan mang SZ? washooo malabo.. ang income nyan pagsasamahin!
Eh yang ambergris Customer Care lang yan... eh ang dali dali lang nun... sa atin? we ****EN IMAGINE EACH AND EVERY MOMENT yung nakikita ng tao. Eh **** pala sila eh... tignan mo yung mga ibang Techs dyan.. may iba dyan ni HINDI PA NAKAKAKITA NG SIMM/DIMM. Papachassis tear down nyo yung mga baguhan na hindi man lang nakakita ng LIKOD ng Dimension system in person? ISIPIN NYO NA LANG KUNG GAANO KATAGAAAAAALL makakadopt ang transition team agad... sayang napanahon... sayang... Okay sasabihin nilang, nagdaan na kami dyan... oh nag daan na pala eh... kelan? NOON DI BA? so the changes is HUGE you mader hamper... crap crap crap...
teka...
the word "IMPORTANT" if we ARE important to SZ or lemme say CW na lang.. di ba nila naisip na.... MAJORITY ng nag reresign dahil sa EVIL sched? I think there's two best way to solve this I.M.H.O.
1.) *a bit expensive way* HAZARD PAY... actually this should be standardized since there's alot of tech lalo na sa desktop ang nasa gabi to madaling araw... ilan ba ang namamatay sa isang araw na bigla na lang nasasaksak o nag papatripan? lets say na at least 500 pesos... **** pangtaxi na yun... laking tulong na! fewf taena ni di nga nag aapear eh!
2.) Shuttle Service... in this way I think this is the best... kasi you would feel secure kasi alam mo yung mga kasabay mo papunta sa office at alam mong may masasakyan ka... yung iba dyan galing pang cavite... or dulo ng maynila... or bulacan.. or dulo ng marikina... Majority nasa graveyard **** ALAM naten to...

So bale magiging IMPORTANT tayo, or mapapansin yung IMPORTANCE naten pag me namatay? ganun ba?

Raise... yung mga 1 taon na dyan.. may raise ba? PANO MAG KAKAROON NG MAGANDANG FTR kung ang mga MAGAGALING MAG TURO AT EXPERIENCED MAWAWALA? cut cost ba? then they're going to ****EN EXPECT a Good FTR and Low Exclusions... pano GAGANAHAN ang iba dyan para tulungan ang tech.. eh kung
"Sus wag na.... mababa ftr mataas ftr mababa exclusion mataas exclusion ganun din naman"
What DIFFERENCE DOES IT MAKE? I KNOW WE COULD DO BEST BUT WE GOD DAMN LACK ENCOURAGEMENT OR SUCH and SUCH

for example...
I've got ALOT of COMMENDATION... May mapupuntahan ba?? WALA?! wala mang lang ka KUNSWELO DE BOBO... wala! walang trophy... KALOKOHAN... unlike sa Convergys for example... they get some INCENTIVES for doing such a GREAT JOB!
SO MEANING!

You do a great job or NOT... its the same for THEM! OHHHH CRAP!!!!!!! what a mess... and I KNOW FOR SURE MARAMING NAKAKARANAS NG COMMENDATION... wag sabihing "DEPENDE SA COACH" ha I understand the coaches.... naiintindihan ko point of view nila kasi alam nilang WALANG PUPUNTAHAN...
feeling ko... taena SUPER PALAKASAN SYSTEM TO EH... kalokohan...

Eto pa.... LAGI NA LANG NAGBABAGO YANG PUNYETANG SYSTEMA... oks lang mag bago pero yung BOOOOOOM!!! biglaan watapak?!! are you nuts?? have they heard of pacing?? Maiiwasan yan KUNG!:::::::*nasa baba*

Yung IBANG sponsor dyan... MANHID... HINDI PEOPLE PERSON... ANO TO MILITARY?? *A10ZUN!*...

TOOLS ARE DOWN ALL THE TIME... baket??? siguro cost cutting.... at BAKET KO NALAMAN.... Simple.... before PER Workstation has an UNCAPPED I-net connection... meaning... 30KBps-50KBps... but now? BAH! taena 5KBps... so ano to cost cutting? *Cause the higher the downstream/upstream the bigger the bill*

IT IS POSSIBLE TO HAVE THE HIGHEST FTR and the LOWEST EXCLUSION IN THE ENTIRE DELL CAMPAIGN HOWEVER MOST OF US DON'T FEEL IMPORTANT... WE CAN'T SEE ANY GOAL NOR TROPHY WHATEVER GREAT JOB WE'VE DONE. EVERYTHING IS POSSIBLE BUT THIS POSSIBLITY KEEPS GETTING FAINTER EVERYDAY IF THIS WON'T BE HEARD.... I KNOW FOR SURE THAT THERE'S SOMEONE CLOSE TO HIM THAT HE/SHE COULD TELL THEM. and I know sasabihin mong/nyo na "baket di ikaw ang magsabi" eh ***** ka pala at kalahati *kung may magcomment man na ganun*

PILIPINAS TO HINDI TO KATULAD NG IBANG BANSA. We all know that one Filipino will ONLY listen to his CLOSEST FRIENDS/RELATIVES etc...

Its like playing a strategy game.... or an amry... all I/we want that we would be treated FAIR, HONEST, TRUE, OPEN & RESPECT and I BELIEVE THAT SZM/CW will be the best at hindi magiging mala EDSA DOS ang mga empleyado kung ganyan BALANCE lahat ang pamamalakad, pamamaraan, pagtingin at pagtanggap sa lahat... szm is almost like our GOV'T dadag dag pa sila?

i have to admit, from all your posts...

your company sucks BIG TIME!

[AnDrOid_007]

Question lang pow?!? bawal daw ba mag-resign?! and may bond daw na P30,000.00 for the insurance na kailangan i-pay pag mag-re2sign?!? is this true??!! tnx!!!

[david061000]

Contact world. so far so good. I love my team. they are great. my coach, barkada. pero pag work, work talaga. la personalan. but as of now medyo kabado ako kasi d ko pa alam kung ma reregular ako. sana nga ma regular.

[pallas_athena]

so... is everything ok there now?

[Road Dogg]

napadaan lang... wala lang... :glee:

[Jarael]

FYI, the one who started the thread has already been terminated by the aforementioned company...

[AnDrOid_007]

for real?!?

[makoy11]

yeah.....

[pallas_athena]

i don't believe you.
for what reason?
as far as i know, matagal na siya nag-resign and was even applying in other company's before she left, eh.

besides, she seems very intelligent, articulate and a huge asset to anyone who employs her.

where did you get that erroneous chismis naman?

[Jarael]

i'm sorry..the decision was downgraded to forced resignation..

[pallas_athena]

Originally posted by Jarael
i'm sorry..the decision was downgraded to forced resignation..

i don't believe that either.

if that is true, for what reason? and where did you get tha information?

i'm just puzzled kasi, after reeading her different posts, i just can't believe what you're saying.

[Jarael]

Suit yourself..

[AnDrOid_007]

Hiyah peeps.... Favor *** po....
am in DEll account.

bigay naman *** ng jobs description ng job natin..... urgent *** po... tnx sobra!!!!

[altec]

Originally posted by Jarael
As stated at the end of the contract: "Welcome to the wonderful world of Contact World!" :evilgrin: :evilgrin: :evilgrin: :evilgrin: :evilgrin:

parang dun sa beavis and butthead ah :) pag nagse-serve ng burger si beavis (burgerworld) kailangang sanihin "welcome to the world" :lol:

[Ellheym]

miss ko na CW, hindi ko yata akalain na ganito na pala situation diyan.. well... minsan nagkikitakita pa rin kami ng mga friends ko dyan.. 2nd batch sila.. if you know armz, alex, jon alabot, jen and mike archangel. :)

balak ko pa naman bumalik diyan.. pero sa nabasa ko siguro wag na lang.. tama na sa akin na minsan magkasama kami ng mga friends ko.. wag lang bumalik sa bulok na co. :)

[mirage_xii]

I apologize for butting in... I just didn't like the response of aina_crazy_girl on my prior message though I didn't say anything offensive.

My prior message:

Hello, Folks. How's everything going with CW? How about the compensation, benefits, the environment, the people, etc? Thanks in advance.

... Do you find my question illegitimate or stupid? I was asking because I was supposed to join CW and good thing.... good thing... I didn't.

aina_crazy_girl's response:

one thing i learned from years of watching "Bambi"...
if you have nothing good to say; don't say anything at all
in less than two months the pioneer team willbe here for a year already...
and still no Performance Appraisal, promotion or raises.
just stating one of the few facts.

.... Does it make sense?

No offense... If you are looking for an alternative company to work with, why not try another one.... aina_crazy_girl, FYI... I am now with Convergys, the Global Leader in the Industry. Eat your heart out, Lady! What you say reflects your reputation. -0.0-

[aina_crazy_girl]

Originally posted by mirage_xii
I apologize for butting in... I just didn't like the response of aina_crazy_girl on my prior message though I didn't say anything offensive.

My prior message:

Hello, Folks. How's everything going with CW? How about the compensation, benefits, the environment, the people, etc? Thanks in advance.

... Do you find my question illegitimate or stupid? I was asking because I was supposed to join CW and good thing.... good thing... I didn't.

aina_crazy_girl's response:

one thing i learned from years of watching "Bambi"...
if you have nothing good to say; don't say anything at all
in less than two months the pioneer team willbe here for a year already...
and still no Performance Appraisal, promotion or raises.
just stating one of the few facts.

.... Does it make sense?

No offense... If you are looking for an alternative company to work with, why not try another one.... aina_crazy_girl, FYI... I am now with Convergys, the Global Leader in the Industry. Eat your heart out, Lady! What you say reflects your reputation. -0.0-

now, yes this question and reply is illegitimate, stupid and not very well thought-out. a very apt reflection of YOU. :D

i already RESIGNED last november and (finally) have been out of the inane and short-lived call center industry and have been working in a much better and prestigious company.

i do not envy you... kasi, hanggang call center ka lang. what can i do? eh, b0b0 ka and not assertive.

my response to your first post meant that since i didn;t have anything good to say about contactworld/serviczone, i was gonna keep my beautiful and witty trap shut.

ganun lang yun, you imbecile.


and yes, i agree that what i say reflects my reputation.

i have a good reputation that everyone who envies tries (without success) to tarnish.

so there.

sa susunod, mag-isip ka muna, ok?

[aina_crazy_girl]

you are a liar. :D

unless you can tell us just what "offence" (of which there is none) and show proof.

you are a pathological, insignificant, envious liar.

mabulok ka na lang diyan sampu ng iba mo pang mga kasama. and btw, i'm pretty sur ei know who you are.. especially since you're from email support.

been really busy being successful kaya ngayon lang kita pinatulan. even if you don't really deserve my attention.

wala lang, i just wanted to expose you for the fraud that you are.

:D

[KuyaDanny]

Ladies and gentlemen,

Nakakatanda na po kayo at may hanapbuhay na. Siguro naman pwede niyong pag-usapan ang mga pagkakaiba ninyo sa pamamagitan ng PM. Wala namang kinalaman sa ContactWorld yung ibang mga sinasabi ninyo.

Salamat.

[Ellheym]

peace :glee:

[Jarael]

Originally posted by aina_crazy_girl
C O N T A C T W O R L D . . . home thread
Please post freely, but not rudely..

Kasi, we're one bug happy family!

Corny



[QUOTE]Originally posted by aina_crazy_girl
you are a liar. :D

unless you can tell us just what "offence" (of which there is none) and show proof.

you are a pathological, insignificant, envious liar.

mabulok ka na lang diyan sampu ng iba mo pang mga kasama. and btw, i'm pretty sur ei know who you are.. especially since you're from email support.

been really busy being successful kaya ngayon lang kita pinatulan. even if you don't really deserve my attention.

wala lang, i just wanted to expose you for the fraud that you are.

:D

kinain mo rin sinabi mo..and in a major way at that! for a person who willingly and proudly claim to have resigned, well, the previous replies you made against us had too much angst..i'd welcome the feedback that i was already separated from the company in any way kung talagang ayoko na dun sa kumpanya. fyi, nauna pa akong tumiwalag kesa sa yo at mas mataas posisyon ko sa yo, na ni-reject ko rin eventually dahil ayoko na run. tsk tsk..back to the topic na

[aina_crazy_girl]

Originally posted by Jarael
kinain mo rin sinabi mo..and in a major way at that! for a person who willingly and proudly claim to have resigned, well, the previous replies you made against us had too much angst..i'd welcome the feedback that i was already separated from the company in any way kung talagang ayoko na dun sa kumpanya. fyi, nauna pa akong tumiwalag kesa sa yo at mas mataas posisyon ko sa yo, na ni-reject ko rin eventually dahil ayoko na run. tsk tsk..back to the topic na

yeah.. sure.. right.

once a liar like you always a liar.

grabe na yan, ha. magpatingin ka na at nasisiraan ka na ng bait.

[Road Dogg]

kilala nyo ba si jolex saka si jose vic?

[AnDrOid_007]

:lurker:

[kennster]

Road Dogg: yep c JOLEX PACIS ba?? hehehe

[Road Dogg]

aba kilala mo yun ah. :glee: is he a pexer?

[LINGGIT^F]

nakikisingit lang sa thread LOL bat nagkagulo gulo na dito :lol: diba ang CW its 60% owned den ng ePLDT? (wala lang..la lang ako matanong LOL)

[kennster]

Road Dogg: di yta PEXER si Jolex a.k.a. RoboRat.. hehehe

[Road Dogg]

roborat ampucha... :lol:

gustung-gusto sabihin niyan nung college eh utak-sabaw saka sobrang hilig sa dance dance rev... :glee:

anyways, pakisabi na lang hi saka advance happy birthday (jan. 1)... :)

[kennster]

Bday ni jolex sa Jan. 1??? d ko alam un ah.. :)

[Road Dogg]

oo tol... magpapakain daw siya. sagot niya daw lahat. tapos magpapakain pa sa bahay nila. *okay*

pakisabi hi galing kay albert.

[kennster]

ok no problem dude.. :)

[wishiwashi]

Join http://pinoycallcenter.proboards24.com/

[marlonilda]

Hi people!

I'm a tech and unfortunately NAGTITIIS P RIN AKO!
One of my friends (** rin s contact) is of course, may tax deduction. But guess what, WALANG MAIBIGAY N T.I.N. ANG H.R. S KANYA.
One other thing. Nagkakasweldo k **** n absent k s araw n yun tpos matataranta k kc ANDAMI MONG ABSENT S SUSUNOD N SWELDO... paliwanag nila "IN-ASSUME NAMIN N PUMASOK K NUNG ARAW N YUN." ANO TO JOKE?
besides, NAGBABAGO SILA NG CUT-OFF DATE TPOS MGKAKAGULO S SWELDO. D MUNA IPALIWANAG KUNG BAKIT BINAGO CUT-OFF & KUN PANO MANGYAYARI KPG NAIMPLEMENT UN. EVEN COACHES CANNOT EXPLAIN WHY... KAHIT SILA NALILITO!
AND MY L2 HAS NOT RECEIVED HIS O.T.'s FOR I THINK 3 MONTHS & HIS 13th MONTH UNTIL NOW.

By the way, a cust asked me "HOW MUCH ARE YOU BEING PAID... A DOLLAR AN HOUR?" ***is that an insult?*** YES WE ARE BEING PAID POORLY YET DELL HAS THIS BUNCH OF POLICIES TO BE FOLLOWED AND METRICS TO BE MET. I mean HELLOOO... DELL (or CONTACT WORLD) EXPECTS US TO WORK HARD BUT THE PAY IS NOT GOOD... AT PANGIT P PAMAMALAKAD NILA... WALANG CONSISTENCY!

Ask the people sent to "Metric Bay", HINDI NILA ALAM KUN BAKIT SILA IPINADALA DUN. AND TAKE NOTE, MAY I.R. K PANG MATATANGGAP. THEY'LL BE SENDING TECHS TO METRIC BAY INSTANTLY THEN ISSUE AN I.R. TO THEM NA HINDI MAN LANG IPINAPALIWANAG KUNG BAKIT K DINALA DUN (for FTR daw, or AHT, or EXCLUSIONS, or KAPAG D RAW SATISFIED UN CUSTOMER). E KUNG IPADALA KAYA NATIN ANG CONTACT WORLD SA DOLE & BIR DAHIL S MGA REKLAMO NATIN INSTANTLY... BAKIT UN D PEDE?

DOES ANYONE KNOW THAT KAPAG MY HAPPENINGS (i.e. RECOGNITION) after ng celebration, TAKE CALLS.
Especially nung Christmas Party, after that TAKE CALLS. ACCORDING TO POLICY & CONTRACT, BAWAL DAW ANG PUMASOK UNDER THE INFLUENCE OF ALCOHOL... PERO PINAPASOK P RIN KAMI KAHIT KARAMIHAN S MGA TECHS AND COACHES & L2's AY MGA LASING!

***CONTACT WORLD SUCKS***

[pallas_athena]

Originally posted by marlonilda
Hi people!

I'm a tech and unfortunately NAGTITIIS P RIN AKO!
One of my friends (** rin s contact) is of course, may tax deduction. But guess what, WALANG MAIBIGAY N T.I.N. ANG H.R. S KANYA.
One other thing. Nagkakasweldo k **** n absent k s araw n yun tpos matataranta k kc ANDAMI MONG ABSENT S SUSUNOD N SWELDO... paliwanag nila "IN-ASSUME NAMIN N PUMASOK K NUNG ARAW N YUN." ANO TO JOKE?
besides, NAGBABAGO SILA NG CUT-OFF DATE TPOS MGKAKAGULO S SWELDO. D MUNA IPALIWANAG KUNG BAKIT BINAGO CUT-OFF & KUN PANO MANGYAYARI KPG NAIMPLEMENT UN. EVEN COACHES CANNOT EXPLAIN WHY... KAHIT SILA NALILITO!
AND MY L2 HAS NOT RECEIVED HIS O.T.'s FOR I THINK 3 MONTHS & HIS 13th MONTH UNTIL NOW.

By the way, a cust asked me "HOW MUCH ARE YOU BEING PAID... A DOLLAR AN HOUR?" ***is that an insult?*** YES WE ARE BEING PAID POORLY YET DELL HAS THIS BUNCH OF POLICIES TO BE FOLLOWED AND METRICS TO BE MET. I mean HELLOOO... DELL (or CONTACT WORLD) EXPECTS US TO WORK HARD BUT THE PAY IS NOT GOOD... AT PANGIT P PAMAMALAKAD NILA... WALANG CONSISTENCY!

Ask the people sent to "Metric Bay", HINDI NILA ALAM KUN BAKIT SILA IPINADALA DUN. AND TAKE NOTE, MAY I.R. K PANG MATATANGGAP. THEY'LL BE SENDING TECHS TO METRIC BAY INSTANTLY THEN ISSUE AN I.R. TO THEM NA HINDI MAN LANG IPINAPALIWANAG KUNG BAKIT K DINALA DUN (for FTR daw, or AHT, or EXCLUSIONS, or KAPAG D RAW SATISFIED UN CUSTOMER). E KUNG IPADALA KAYA NATIN ANG CONTACT WORLD SA DOLE & BIR DAHIL S MGA REKLAMO NATIN INSTANTLY... BAKIT UN D PEDE?

DOES ANYONE KNOW THAT KAPAG MY HAPPENINGS (i.e. RECOGNITION) after ng celebration, TAKE CALLS.
Especially nung Christmas Party, after that TAKE CALLS. ACCORDING TO POLICY & CONTRACT, BAWAL DAW ANG PUMASOK UNDER THE INFLUENCE OF ALCOHOL... PERO PINAPASOK P RIN KAMI KAHIT KARAMIHAN S MGA TECHS AND COACHES & L2's AY MGA LASING!

***CONTACT WORLD SUCKS***

if it's really that bad and you know that what they are doing is illegal, thne go on ahead and report them to DOLE.

[marlonilda]

That's what I'm working on. But of course, they might just trash my complaints if I will be the only ONE who's gonna complain. I have another option though, report them on a T.V. program like "Imbestigador" or "Isumbong Mo Kay Tulfo".

[pallas_athena]

Originally posted by marlonilda
That's what I'm working on. But of course, they might just trash my complaints if I will be the only ONE who's gonna complain. I have another option though, report them on a T.V. program like "Imbestigador" or "Isumbong Mo Kay Tulfo".

well, i'm sure there are a whole lot more present and former employees who have huge grievances.

get them ad then ALL of you go to DOLE to complain.

you dont even have to pay for your lawyer.

[^mhelay^]

Originally posted by Road Dogg
kilala nyo ba si jolex saka si jose vic?
ako kilala ko sila:lol: bilib ako sa dalwang yan small but terrible ang bagay sa kanila. :D

[_TweeZ_]

Sige ipa-DOLE na! hehehehe!!!

[wildflower13]

I guess its much better if you get signitures of those people you know that will support your complain. lotza employees here are head of the families that`s why they dont have the gutz to complain the mere fact that its`s hard to look for a job nowadays... pls we do have non-compete clause that means you cant move to another call center after 1 year on the date of your resignation. well i just hope that they will realize that.

[hack__you]

tsk tsk tsk

[marlonilda]

that's another thing. I'm trying to contact DOLE to ask if it is legal that contact world would add to the contract that we are not allowed to apply into another call center 1 year after we resign.

[pallas_athena]

have you gone to the DOLE website? the link also has information about how you can text them your complaint either via SMART or GLOBE.

i think the link is: http://www.dole.gov.ph

good luck!

i think you can forgo that clause because they didn't keep their of the bargain.

that's called breach or non-compliance of contract...

if i read the posts here correctly.

[wildflower13]

hay naku they bloacked that site too bad... Ahm can u give me comment about the transition?how`s the coaches there?

[singit_lang]

About the "No Compete Clause" - you can file your inquiry/petition or complaints to the Public Assistance and Complaints Unit of the DOLE with email address ls@dole.gov.ph, state in your petition that these practice prohibits your right for a valid source of income, also you may state in your petition that there is a Labor standard dispute that needs to be investigated.

Furhter, Labor relations is at its worst, you can also raise your SSS or BIR deductions just make sure or verify that you there are deductions and that BIR is not receiving any of it.

Just remember, a contract is only valid if both party upholds the agreement, once any of the points or clause has been violated or has been changed without undergoing the proper protocol such contract is render null and void. Review your contracts and pay close attention to small details particularly to your benefits, there may be some that you think is too small to raise.... but this is enough to render your contract void.

[~sistine~]

na endorse ako jan before..
buti nalng hindi ako natanggap kundi magsisisi din ako.
hehehe..

[Jareth]

this company sux!

period

[hack__you]

comma....:glee:
bawal kumain ng lunch pag dami calls
salary deduction and 13th month pay
san ka pa?!
dito lang nangyayari yan

[pallas_athena]

Originally posted by hack__you
comma....:glee:
bawal kumain ng lunch pag dami calls
salary deduction and 13th month pay
san ka pa?!
dito lang nangyayari yan

advice : bring it up with DOLE already it wont cost you anything! even lawyers' fees!

[wildflower13]

call volume 300+
agent staff 120.

pls defer lunch until further notice

[president gao]

pambihira naman magsialis na kayo sa CONTACTWORLD! alang kwento dito. dyan ako galing 2 years ago. kala ko pa naman nag-improve na. OLATS PA DIN PALA DITO!!!

[hack__you]

sa mga nawawalan ng pag-asa sa paghahanap ng trabaho...apply kayo **, malamang matanggap kayo!

naghahanap sila parati ng bagong mauuto e

dami kc nagreresign, kahit mga coaches umaalis na

sila kc napapasama sa mga techs kahit na nde sila me kasalanan

nde nagbabayad ng tin...tsk tsk

last week nagcheck ako ng sss contribution
last na hulog nila e NOVEMBER

[kennster]

:confused:

[kennster]

just a question. ive been working in cw for almost a year now and last week, i asked the HR for my tin #. the HR told me na inaasikaso pa din daw nila so meaning wala pa. so this is my question, where did all my taxes go? :confused:

[wildflower13]

kenster,

di ko rin alam...hahahaha


yeah, have you noticed kaunti na lang yata yung team lead from batch 1? bakit kaya no?

[wildflower13]

hay naku buhay ko ** parang life....

[cw_salbakulaw]

kundi ba naman mga ***** yang nasa management e!

[president gao]

hello! it's me again. andyan pa ba sa CW sila carmeli, reggie, raymond, katit, lois, luna, joel et al? kumusta na kayo dyan? miss ko na din contactworld. dyan ako 2 years ago. ala pa masyadong clients nun. wag na kayong magtyaga dyan. ang daming mga call centers na nagkalat dyan na mas mataas magpasweldo. andyan pa rin ba si Caloy?

[potatochips]

Originally posted by kennster
just a question. ive been working in cw for almost a year now and last week, i asked the HR for my tin #. the HR told me na inaasikaso pa din daw nila so meaning wala pa. so this is my question, where did all my taxes go? :confused:

hi, can't help but notice your post. been an hr practitioner for a couple of years now so i may be able to answer your question. your tax contribution goes to a pseudo number. once you're assigned with a tin, all your contributions will be transfered there.

as for the sss contribution. if i'm not mistaken, quarterly ang pag-post ng contributions ng sss. so mga end of feb or march mo makikita yung iba pa.

[bushi_princess]

is it true na binubulsa daw ng hr *** back pay?

[_S_H_I_N_M_A_]

basta, this call center should be avoided at all cost!

[wildflower13]

wala na ngan batch 1 coaches yata ** eh

[hack__you]

BOOK THREE

CONDITIONS OF EMPLOYMENT

Title I
WORKING CONDITIONS
AND REST PERIODS

Chapter I
HOURS OF WORK

ART. 82. Coverage. - The provisions of this Title shall apply to employees in all establishments and undertakings whether for profit or not, but not to government employees, managerial employees, field personnel, members of the family of the employer who are dependent on him for support, domestic helpers, persons in the personal service of another, and workers who are paid by results as determined by the Secretary of Labor in appropriate regulations.
As used herein, "managerial employees" refer to those whose primary duty consists of the management of the establishment in which they are employed or of a department or subdivision thereof, and to other officers or members of the managerial staff.
"Field personnel" shall refer to non-agricultural employees who regularly perform their duties away from the principal place of business or branch office of the employer and whose actual hours of work in the field cannot be determined with reasonable certainty.
ART. 83. Normal hours of work. - The normal hours of work of any employee shall not exceed eight (8) hours a day.
Health personnel in cities and municipalities with a population of at least one million (1,000,000) or in hospitals and clinics with a bed capacity of at least one hundred (100) shall hold regular office hours for eight (8) hours a day, for five (5) days a week, exclusive of time for meals, except where the exigencies of the service require that such personnel work for six (6) days or forty-eight (48) hours, in which case, they shall be entitled to an additional compensation of at least thirty percent (30%) of their regular wage for work on the sixth day. For purposes of this Article, "health personnel" shall include resident physicians, nurses, nutritionists, dietitians, pharmacists, social workers, laboratory technicians, paramedical technicians, psychologists, midwives, attendants and all other hospital or clinic personnel.
ART. 84. Hours worked. - Hours worked shall include (a) all time during which an employee is required to be on duty or to be at a prescribed workplace; and (b) all time during which an employee is suffered or permitted to work.
Rest periods of short duration during working hours shall be counted as hours worked.
ART. 85. Meal periods. - Subject to such regulations as the Secretary of Labor may prescribe, it shall be the duty of every employer to give his employees not less than sixty (60) minutes time-off for their regular meals.
ART. 86. Night shift differential. - Every employee shall be paid a night shift differential of not less than ten percent (10%) of his regular wage for each hour of work performed between ten o’clock in the evening and six o’clock in the morning.
ART. 87. Overtime work. - Work may be performed beyond eight (8) hours a day provided that the employee is paid for the overtime work, an additional compensation equivalent to his regular wage plus at least twenty-five percent (25%) thereof. Work performed beyond eight hours on a holiday or rest day shall be paid an additional compensation equivalent to the rate of the first eight hours on a holiday or rest day plus at least thirty percent (30%) thereof.
ART. 88. Undertime not offset by overtime. - Undertime work on any particular day shall not be offset by overtime work on any other day. Permission given to the employee to go on leave on some other day of the week shall not exempt the employer from paying the additional compensation required in this Chapter.
ART. 89. Emergency overtime work. - Any employee may be required by the employer to perform overtime work in any of the following cases:
(a) When the country is at war or when any other national or local emergency has been declared by the National Assembly or the Chief Executive;
(b) When it is necessary to prevent loss of life or property or in case of imminent danger to public safety due to an actual or impending emergency in the locality caused by serious accidents, fire, flood, typhoon, earthquake, epidemic, or other disaster or calamity;
(c) When there is urgent work to be performed on machines, installations, or equipment, in order to avoid serious loss or damage to the employer or some other cause of similar nature;
(d) When the work is necessary to prevent loss or damage to perishable goods; and
(e) Where the completion or continuation of the work started before the eighth hour is necessary to prevent serious obstruction or prejudice to the business or operations of the employer.
Any employee required to render overtime work under this Article shall be paid the additional compensation required in this Chapter.
ART. 90. Computation of additional compensation. - For purposes of computing overtime and other additional remuneration as required by this Chapter, the "regular wage" of an employee shall include the cash wage only, without deduction on account of facilities provided by the employer.

Chapter II
WEEKLY REST PERIODS
ART. 91. Right to weekly rest day. - (a) It shall be the duty of every employer, whether operating for profit or not, to provide each of his employees a rest period of not less than twenty-four (24) consecutive hours after every six (6) consecutive normal work days.
(b) The employer shall determine and schedule the weekly rest day of his employees subject to collective bargaining agreement and to such rules and regulations as the Secretary of Labor and Employment may provide. However, the employer shall respect the preference of employees as to their weekly rest day when such preference is based on religious grounds.
ART. 92. When employer may require work on a rest day. - The employer may require his employees to work on any day:
(a) In case of actual or impending emergencies caused by serious accident, fire, flood, typhoon, earthquake, epidemic or other disaster or calamity to prevent loss of life and property, or imminent danger to public safety;
(b) In cases of urgent work to be performed on the machinery, equipment, or installation, to avoid serious loss which the employer would otherwise suffer;
(c) In the event of abnormal pressure of work due to special circumstances, where the employer cannot ordinarily be expected to resort to other measures;
(d) To prevent loss or damage to perishable goods;
(e) Where the nature of the work requires continuous operations and the stoppage of work may result in irreparable injury or loss to the employer; and
(f) Under other circumstances analogous or similar to the foregoing as determined by the Secretary of Labor and Employment.
ART. 93. Compensation for rest day, Sunday or holiday work. - (a) Where an employee is made or permitted to work on his scheduled rest day, he shall be paid an additional compensation of at least thirty percent (30%) of his regular wage. An employee shall be entitled to such additional compensation for work performed on Sunday only when it is his established rest day.
(b) When the nature of the work of the employee is such that he has no regular workdays and no regular rest days can be scheduled, he shall be paid an additional compensation of at least thirty percent (30%) of his regular wage for work performed on Sundays and holidays.
(c) Work performed on any special holiday shall be paid an additional compensation of at least thirty percent (30%) of the regular wage of the employee. Where such holiday work falls on the employee’s scheduled rest day, he shall be entitled to an additional compensation of at least fifty per cent (50%) of his regular wage.
(d) Where the collective bargaining agreement or other applicable employment contract stipulates the payment of a higher premium pay than that prescribed under this Article, the employer shall pay such higher rate.



TO THE UPPER MANAGEMENT: YOU'VE BEEN WARNED

[wildflower13]

hahaha sana matakot na sila

[_TweeZ_]

Ano na ba nangyayari sa ClientLogic(Former CW)? bat di na sila nagha-hire? Pabagsak sa yata yung company eh!

[QuincyJoi]

>>is it true Client Logic na company name ng CW? how about the employees? same management padin ba? meron na narin bang new thread for grievances to this :walkman:call center?

>>(((hack__you))) after posting those labor code chuvaneska...la lang...o sya! "auto in...guys" *pexadik*

[brigitts]

ang labo at ang daya ng company na to!!!!!! biro mo, iibahin LAGI ang cut-off period?!?!? tapos hindi naman babaguhin sa payslip yung date ng bagong cut-off para di mo mapakitang proof against sa maling ginagawa nila. hello!!! meron pong mga tao na umaasa sa kinsenas na sweldo nila. pag laging pinapalitan ang cut-off, tendency eh may times na maliit sweldo mo. PANO NA YUNG MGA MAY KAILANGAN BAYARAN NA RENT, UTILITY AT IBA PANG BILLS????? tapos sa sobrang LAGI pa nilang pagbabago ng cut-off, di mo namamalayan, may mga araw na pala NA HINDI KA NABABAYARAN!!!!!

[president gao]

client logic? akala ko ba servicezone na contactworld?

[wildflower13]

servicezone was bought by client logic.

management people: same pa rin. :D

well ganun tlaga, they keep on changing their cut off but the pay-roll period in the payslip is still the same.

I guess they are hiring again. Madame kasing umaalis and nagbabalak umalis.

[QuincyJoi]

is it the same policies...metrics...? from CW/SZ--->Client Logic.

probably yung mga tech na nag-stay pa dyan...they're still having a great time...enjoy lang!

[FPJ_45]

for those people who want's change on this company take charge, report them so they will know we are serious. I'm still consolidating the violations in this company. I'm not mad at this company, actually I'm greatfull because they gave me the opportunity to do what I do best to provide computer support. I don't want this company to close down and do their bussiness elsewere like India, but we want changes, we want improvement, we want them to follow the "People First Policy". To ever one who's disgrunted help me improve the company to report the to the proper authorities like DOLE or even Client Logic US. Thank you

[wildflower13]

as long as they dont change the management people the environment will still be the same.

[ibaloi]

I'm a newbie here and this would be my first post ...now to the query: I heard that they will put up a call center in Baguio at the Export Processing Zone. Can anyone confirm this and any information on the culture, pay and client?What are the job openings if ever they would start operations?I would appreciate it. Thanks in advance! I used to work at a call center way back in 2001 and I had been out of touch for a couple of months in the call center news department.

[wildflower13]

go to the contact world home thread

[Una_dagmar]

Originally posted by ibaloi
I'm a newbie here and this would be my first post ...now to the query: I heard that they will put up a call center in Baguio at the Export Processing Zone. Can anyone confirm this and any information on the culture, pay and client?What are the job openings if ever they would start operations?I would appreciate it. Thanks in advance! I used to work at a call center way back in 2001 and I had been out of touch for a couple of months in the call center news department.

Where exactly did you get this info? Man...you're waaaay ahead. From what I know, it's just in the stage where Client Logic is still scouting the area. There is not any final word about it yet. If you're excited to have a call center in Baguio, imagine mine (makakauwi nakooo...)

[one_shot]

hi all... pa-commercial lang huh? theres a PEx thread with an article concerning us guys working in call centers. React naman kayo dyan by clicking here (http://www.pinoyexchange.com/forums/showthread.php?s=&threadid=164402) ;)

[Jareth]

kahit maka ilang palit sila nang name- o kahit gaano nila kaganda ipackage...

manure- even though beautifully gift-wrapped- is still manure :D

and calling rotten fish - filet mignon won't change the fact that it's still rotten fish :p

[The_Seeker]

i'm also from Contact World/Service Zone/Client Logic. all the BAD THINGS posted here are very true! now i'm embarking my career in another call center in Makati. WE WERE OVERWORKED YET UNDERPAID! I CONDEMN CONTACT WORLD! :grrr: :grrr: :grrr:

[hack__you]

to the tune of OVERJOYED

Overworked...underpaid
Deffered breaks...no more lunch

[Pasensyoso]

mag-WEST na lang kayo! good compensation+good management. :D

mag-WEST na lang kayo! good compensation+good management. :D

mag-WEST na lang kayo! good compensation+good management. :D



*okay* west WEST west WEST west WEST west WEST ! ! ! *okay*

[Pasensyoso]

one of the sensitive positions in Client Logic (contact world whatever) will be vacant in the next month possibly. this person will transfer sa kabilang building, sa ambergris. REASON : COMPENSATION.

[hack__you]

WHO?

[luckyenriquez]

hi guys im an account sup in sykes. my account is currently looking for tech support engineers. i can guarantee that pay is good as well as the incentives. gross ng isang tse for 1 pay period is around 19k depending on the performance. if interested please send your resume to my email add at jonilyn.osorio@man.ph.sykes.com and i'll see what i can do. do not PM me kase this is my bfs username... :)

[hack__you]

what's the account?

[FPJ_45]

Originally posted by luckyenriquez
hi guys im an account sup in sykes. my account is currently looking for tech support engineers. i can guarantee that pay is good as well as the incentives. gross ng isang tse for 1 pay period is around 19k depending on the performance. if interested please send your resume to my email add at jonilyn.osorio@man.ph.sykes.com and i'll see what i can do. do not PM me kase this is my bfs username... :)

Yo Lucky... you should post this at the employment section... But Im interested... :*)

[FPJ_45]

Originally posted by Pasensyoso
mag-WEST na lang kayo! good compensation+good management. :D

mag-WEST na lang kayo! good compensation+good management. :D

mag-WEST na lang kayo! good compensation+good management. :D



*okay* west WEST west WEST west WEST west WEST ! ! ! *okay*

Pre me kanta na kayo:o

"Go west life is peacefull there"

[FPJ_45]

Originally posted by Pasensyoso
one of the sensitive positions in Client Logic (contact world whatever) will be vacant in the next month possibly. this person will transfer sa kabilang building, sa ambergris. REASON : COMPENSATION.

Ahhh good a guessing game :D is there a letter "S"

[kennster]

oi additional clue naman jan.. :lol: onga pala.. might as well lock this thread, may bago na eh.. look for the CLIENTLOGIC thread.. :lol: