Starting Salary Of Call Center Agents? How Much?

[Dominic Reyes]

Starting Salary of Call Center Agents? How much? What is the usual take home pay of people working in Ambergis, Etel, PeopleSupport, Convergys, INFOXX, etc?

[leftwinger]

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[LinuxMandrake]

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[cupcake]

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[OliverWood21]

... :D

[Ellheym]

? :glee:

[OliverWood21]

Bakit walang sumasagot?? :glee:
Puro tuldok na lang ba tayo? :D

[cupcake]

eh kasi secret eh......:glee:

si Ellheym di naan tuldok eh, sha ang sumira sa record...haha.....:rocker:

niwei eto totoong sagot, mga 12K-20K starting salary sa call center DAW, di ko alam kung saang call center......

[Burberry_gurl]

yeah... it usually ranges from 12 - 20...

pero tip lang ndi porket malaki yung starting eh ok... kasi minsan sa benefit nagkakatalo... may alam ako 17 ata yung starting pero 5 vacation/sick leave lang a year.... wag na noh....

[cupcake]

naku naman, kahit mataas ang sweldo kung ganun rin naman ang VL/SL mo....wag na nga lang talaga!!! mahilig pa naman ako magbakasyon....hehe....

[ruroni]

hmmm sa IT career 15 VL/SL eh hindi naman magamit kasi tambak ang work

[aajao]

...

[leftwinger]

.......confidential?

...remember the confidentiality clause we signed?

[leftwinger]

Originally posted by Burberry_gurl
yeah... it usually ranges from 12 - 20...

pero tip lang ndi porket malaki yung starting eh ok... kasi minsan sa benefit nagkakatalo... may alam ako 17 ata yung starting pero 5 vacation/sick leave lang a year.... wag na noh....

wag na lang, sa kanila na lang yung 17-20K nila. ayokong mamatay at maburo. :D

[bronze_freak]

may yearly increase ba *** sweldo :?:

[Pin@tubo]

there's a thread on call center salaries a few months ago. di ko ma-search, but i have copied the posts from there dati. here they are. i dunno how updated these are though:

Convergys - 12K for fresh grad, 15K with call center exprerience (+ 1K allowance)
Sykes, Asia - 10K (+ 1k voice support allowance,+ meal/transpo allowance, + hazard pay, depending on your schedule and location)
PeopleSupport - 12K (+ meal/transpo allowance)
InfonXX - 10K
Link2Support - 9K (+ night allowance, + proficiency allowance depending on employment status)
eTelecare - 12K (for techsupport, don't know for customer service and don't know their allowances either)
C3 - 11K
GlobalStride - 10K

Salaries are for probationary employees only, upon regularization, siempre may increase. Night differential rate varies from 10% - 30%.
16K daw sa iTouchPoint for people with call center experience. For fresh grads 14K. Not so sure about this though.
My friend got 17T as a starting salary in Itouchpoint with lots of other bonuses. I think his salary there right now is almost 27T since he was promoted to a shift supervisor.
Itouchpoint and Convergys gives out the highest entry level salaries for those with call center experience.

Actually sa SYKES, depende sa project account yung basic salary
10K pero yung iba like yung sa MCI 11K yung sa iba, yung tech support, 12K and this is true: (+ 1k voice support allowance,+ meal/transpo allowance, + hazard pay, depending on your schedule and location)

PeopleSupport - 12K (+ meal/transpo allowance)

INFOnxx - 10K + 3.5 allowance

eTelecare - 12K for techsupport like sa Dell Account plus 1.1K pag graveyard shift ka pero allowed mag overtime kaya mataas gross pay nila. yung mga first few batches, basic salary nila, 15K talaga, pero ngayon, 12K na lang.

APAC Customer Services - 12K basic salary up to 16K depending on your sales volume. outbound sales kasi.

ePacific Global Contact Center - 12K basic salary pero yung taxable lang is yung 9K. the remaining 3K is non-taxable meaning makukuha mo talaga ng buo yun.

may bagong call center, Sterling Global Call Center - 12K basic salary plus SPIF / comission depending on your sales volume. outbound sales din kasi.

sa Ambergris, di ko lang sure, pero approximately, 12.5K yung basic salary pero pag na assign ka sa inbound sales, may commission din depending on your sales volume.

yun lang. yung iba kasi, 10K lang yung basic salary kasi katulad ng ContactWorld, PCSI, SMiService, AirRelay, SVIConnect, Vertex Solutions, etc. pero may commission din sa sales volume. Masarap kasing mag outbound sales keysa mag technical support, customer service, or directory assistance kasi rewarding yung salary at mapapatunayan mo talagang magaling kang Call Center Agent.

quote:

Originally posted by contactagent
eTelecare - 12K for techsupport like sa Dell Account plus 1.1K pag graveyard shift ka pero allowed mag overtime kaya mataas gross pay nila. yung mga first few batches, basic salary nila, 15K talaga, pero ngayon, 12K na lang.



Sa outbound naman ng Etel, starting is PhP10T pero as stated above attractive yung night diff & overtime p ay plus a similar "hazard" add-on.

[aajao]

:wow: way above the basic pay that bank employers offer. although in banks, panalo ka sa benefits! *okay*

okay, moving on to the topic...

[otakusenshi]

salary issues "...remember the confidentiality clause we signed?" was there any confidentiality clause on this? hmm... not that i'm aware of... but we have a non-compete clause for 1yr... imagine?!!!! but i know it doesn't happens with other agents who have moved on to a different career...

ahehehe....
may call center naman sa Global City na ganito ang salary

Trainee 10.5k
Proby 12k
REg 15k

plus 30% night diff... night diff applies from 10pm to 6am
then upon regularization rice sub of 500
15vl/sl
basic sutff and some benefits...

although i don't like the account im into...

[cupcake]

buti pa sa mga call centers mas mataas ang sweldo..kesa sa ibang IT companies.....na ang job title eh "programmer"......hay.....

[Sweetkay]

Anyone know the salary of ICT?

[bronze_freak]

Originally posted by cupcake
buti pa sa mga call centers mas mataas ang sweldo..kesa sa ibang IT companies.....na ang job title eh "programmer"......hay.....

i totally agree....:bah:

[raged]

Originally posted by bronze_freak
i totally agree....:bah:

but i think in general IT firms still offer much higher salary than call center plus the fact that it's really hard to work in night shift at call center on a regular basis!

[Burberry_gurl]

Originally posted by leftwinger
.......confidential?

...remember the confidentiality clause we signed?

its up to the person naman kung sasabihin nya or not eh... anyway... were not disclosing naman anything since range naman yung binibigay (i-justify ko daw ba! hehehehe)

[leftwinger]

i wasn't serious about my statement naman eh. he he he

Dominic Reyes, how come you want to know about such sensitive info like this? (serious na me) ha ha ha

[cybernaut]

bump

more info naman about starting salary of call centres

[CiGaWeTte]

I know the salary range of my company, ICT Group..

For entry-level agents, it's ...

For Agents with experience, it's ....

as for my salary, basic is ... plus night differential of ... then we also have allowance of ... and also the Bonus of ... every...


:D

[anne_373]

hmm i have afriend na TSE sa .. basta... wahh taas sweldo nya(19k-basic palang ha)!! ima apply nga for TSE hehehe

[allertsek]

sa etel, pag tsr:

provi: 12k
tsr1: 15k
tsr2: 18k
tsr3: 21k

lahat po yan may 3k na allowance, tas may night diff pa.

pag csr, provi is 10. pero may commission ng 100 kada 1 sale per day. plus pa *** night diff tsaka *** 3k na allowance

basta take note lang ha... hindi porke malaki sweldo, ok na. ang hirap hirap mapromote!

[sixflat]

So, what benefit or advantage does one get being a callboy or a callgirl? Petty fixed salary, confined, sedentary and unhealthy work environment, stagnant mind. Nothing really, except that one wouldn’t bother about what he wears at work. Sa mga fresh grad: Get actual training in more profitable and enriching jobs, like selling (particularly insurance and real estate), and learn from other’s business ventures and put up your own business. Unless you want to grow old dull and talkative, and wanted to spend much of your productive life like a bird in a cage and fed with the same scoop of seeds everyday, there is no life for you in call centers.

[claire_taylor]

Startting salary depends on the account that you're going to be with. I'm blessed because the account I'm in right now gives 14k for every regular CSR (14k is for basic only) plus other allowances. If you total the basic pay plus other allowances, each CSR in my account gets at least 16,800 pesos per month.

Technical Support Engineers in my account get 20k (at least for probationary employees) plus other allowances. So, a probationary Tech Support Engineer gets 24K to 26K per month.

Our senior Technical Support Engineers get 30K to 50K per month (still, depends on the lenght of service).

[code4thyear]

Originally posted by cupcake
naku naman, kahit mataas ang sweldo kung ganun rin naman ang VL/SL mo....wag na nga lang talaga!!! mahilig pa naman ako magbakasyon....hehe....


gusto mo lagi mag-vacation? mag-ESCORT ka sa mga pulitiko ate! :D :bash:

[code4thyear]

Originally posted by cupcake
buti pa sa mga call centers mas mataas ang sweldo..kesa sa ibang IT companies.....na ang job title eh "programmer"......hay.....


programmer ka? :)

[manila]

EPIXTAR starts at 13,500 +++

[Verbl Kint]

Originally posted by claire_taylor
Technical Support Engineers in my account get 20k (at least for probationary employees) plus other allowances. So, a probationary Tech Support Engineer gets 24K to 26K per month.

Our senior Technical Support Engineers get 30K to 50K per month (still, depends on the lenght of service).

Wow! I can certainly understand why a lot of IT guys are moving to call centers instead. What call center do you work for? I know a lot of qualified personnel who'd really be interested with the kind of numbers your posted.

[boost69]

ano difference ng Technical Support Engineers sa Technical Support Representatives?

[claire_taylor]

No difference at all. We just call our technical support representatives as engineers. Besides all of 'em are Certified Software Engineers.

Hope this helps!

[sharingan]

claire_taylor,what call center do you work for?

[hack__you]

what's environmental sanitary engineer(ESE)? is it the same as ECE? :glee:

[paulgilbert80]

may salary bang umaabot sa 30k to 40k sa call center ? ( o rdinary employee lang on ly )

[Chaos_Flux]

Originally posted by claire_taylor
No difference at all. We just call our technical support representatives as engineers. Besides all of 'em are Certified Software Engineers.

Hope this helps!


anong company po ninyo???

[demented me]

Originally posted by claire_taylor
No difference at all. We just call our technical support representatives as engineers. Besides all of 'em are Certified Software Engineers.

Hope this helps!

WHAT COMPANY IS THIS?? :)

[claire_taylor]

i am not going to divulge the company name, rest assured that i am working in one of philippines biggest call centers.

[the_End_sHIFT]

Originally posted by claire_taylor
Startting salary depends on the account that you're going to be with. I'm blessed because the account I'm in right now gives 14k for every regular CSR (14k is for basic only) plus other allowances. If you total the basic pay plus other allowances, each CSR in my account gets at least 16,800 pesos per month.

Technical Support Engineers in my account get 20k (at least for probationary employees) plus other allowances. So, a probationary Tech Support Engineer gets 24K to 26K per month.

Our senior Technical Support Engineers get 30K to 50K per month (still, depends on the lenght of service).


drawing!:rolleyes:

[claire_taylor]

To the_End_sHIFT,

It's up to you if you do not want to recognize the fact that we, call center agents, are receiving renumeration more than what some Managers receive.

I will assure you that all figures I posted are ABSOLUTELY CORRECT! Are you working in a call center? If you do, you will find out that those figures are not impossible. My account is not a SALES account, so we do not have commisions. We do software trouble shooting, fix networking issue, address server concerns, provide step by step solutions on how to handle hardware crash and even kernel panic.

Cheers!

[Brandon96]

Can someone please tell me which call center gives its non-IT CSAs a NET TAKEHOME pay of not less than P20,000 a month? I have someone here on my end who wants to return to call center work becuz he wants out of his day job that wears him out with 12 to 14 hour workdays, including Saturdays. Please help naman daw! However, he wants to make sure he will make the same pay he makes at his day job before returning to call center work.

[dragonrower]

just to add;

SM ventures 8k gross, no OT pay, no night diff pay, no allownances! anybody here from DOLE? :) ....this is no joke

Originally posted by Pin@tubo
Convergys - 12K for fresh grad, 15K with call center exprerience (+ 1K allowance)
Sykes, Asia - 10K (+ 1k voice support allowance,+ meal/transpo allowance, + hazard pay, depending on your schedule and location)
PeopleSupport - 12K (+ meal/transpo allowance)
InfonXX - 10K
Link2Support - 9K (+ night allowance, + proficiency allowance depending on employment status)
eTelecare - 12K (for techsupport, don't know for customer service and don't know their allowances either)
C3 - 11K
GlobalStride - 10K SM ventures

[dragonrower]

this is true, some of my agents surpass my salary from time to time

Originally posted by claire_taylor
To the_End_sHIFT,

It's up to you if you do not want to recognize the fact that we, call center agents, are receiving renumeration more than what some Managers receive.

I will assure you that all figures I posted are ABSOLUTELY CORRECT! Are you working in a call center? If you do, you will find out that those figures are not impossible. My account is not a SALES account, so we do not have commisions. We do software trouble shooting, fix networking issue, address server concerns, provide step by step solutions on how to handle hardware crash and even kernel panic.

Cheers!

[dragonrower]

sa sales siguro he can receive that much in NET, for CSAs, depends, im not sure but kailangan you know how to speak other foreign languages to reach more than that at NET

Originally posted by Brandon96
Can someone please tell me which call center gives its non-IT CSAs a NET TAKEHOME pay of not less than P20,000 a month? I have someone here on my end who wants to return to call center work becuz he wants out of his day job that wears him out with 12 to 14 hour workdays, including Saturdays. Please help naman daw! However, he wants to make sure he will make the same pay he makes at his day job before returning to call center work.

[Brandon96]

Since Convergys pays 15k gross per month to people who worked na in a call center before, how much is the TAKEHOME pay kasama na ang benefits and allowances?

My friend is really anxious to know. :D

[claire_taylor]

Hello Brandon96!

I have some friends in Convergys and they receive 6,500 pesos (daw). There are mandatory deductions that are taken from their salary, so instead of receiving complete 15,000, they only receive P13,000/mo.

Hope this helps!

Cheers!

[dragonrower]

Originally posted by Brandon96
Since Convergys pays 15k gross per month to people who worked na in a call center before, how much is the TAKEHOME pay kasama na ang benefits and allowances?

My friend is really anxious to know. :D

it's like your gross is also your net....almost, because of all the allowances you get plus the night diffs, it is like your allowances & night diffs are your payments for your taxes