How much should one charge for being a Training Manager in a Call Center?

[pallas_athena]

just curious.

others say 40k, others 60k

i think the range is from 35k-80k

please respond, thanks!

[Una_dagmar]

Wish I could give you solid figures but I'd say it's always negotiable. It's best to name a figure depending on your qualifications and experience. (Of course the other side of me would always go for what is the highest).

[pallas_athena]

harhar..,

HEAR HEAR!!!

[pallas_athena]

Originally posted by Una_dagmar
Wish I could give you solid figures but I'd say it's always negotiable. It's best to name a figure depending on your qualifications and experience. (Of course the other side of me would always go for what is the highest).

i asked because a prosepective employer asked me my rate i said:

it's negotiable

and then i was asked how much i earned to which i replied honestly.

so.. what do you think?

if they still want me, do i tell him how much i really want?

thanks!

[LinuxMandrake]

ako training officer, around 35. go figure. :D

[olechflakez]

Linuxmandrake: where re you working? laki nun ah!
ako din po training officer but not in a call center firm. I guess it depends on your expertise, if it's technical, i think its much higher. Soft skills training kase ako eh-behavioral training.

pallas_athena- I think you have the right range, but of course you might as well know the complete package.

[pallas_athena]

i turned down an offer just yesterday.
they had openings for team leader lang and their non-ngotiable offer:

PhP 18,000 to work for 6 days a week.

no good.

[Brandon96]

Is a training officer simply longhand for "trainer"? How much does an entry-level trainer who is VERY GOOD with English and has an accent and has been a former CSA for 6 months at Etelecare get at such-and-such call centers that you can tell me about? Thanks!

[galit_kay_kuhol]

Originally posted by pallas_athena
i turned down an offer just yesterday.
they had openings for team leader lang and their non-ngotiable offer:

PhP 18,000 to work for 6 days a week.

no good.

saan to? something is not right. i have to investigate.

pm me please

[CiGaWeTte]

Training manager? Definitely more than 40k.

For those who are interested in becoming a trainer, Our company has an opening for an english skills trainer. You can e-mail me your resume at Nalejandrino@ictgroup.com

Basic Function
· Evaluate, recommend, and facilitate communication, accent and American Culture training programs in compliance with all ICT Group and Client standards.
Responsibilities
· Ensure all new and existing employees receive proper communication skills training as required by ICT/Client.
· Ensure all new employees receive American Culture and Idiomatic phrases training.
· Ensure all communication skills training materials are updated and distributed within the contact center.
· Provide internal calibration sessions for all center training programs to ensure effectiveness of programs, and employees.
· Provide weekly reports on adherence to the budget, training hours, test tracking, and major center events.
· Must be available for AM, PM, Weekend shifts and as needed basis for training. Reliability, dependability and flexibility are required to support our TSR/CSR development and client business needs.

· Travel – Minimal travel required to earn training certification for specific client training program and/or support business needs. Travel includes and is not limited to off site locations as defined by the client and/or ICT.
· Other duties as assigned based on departmental requirements
Competencies
· Facilitation and Presentation skills
· Strong knowledge of English grammar
· Organization Skills
· Coaching and feedback skills
· English communication skills
· Commitment to Quality
· Motivates and builds team spirit
Qualifications
· ESL training experience and/or related education is required. Experience in a Call Center environment and / or related education is recommended.

[Leif_Erikson]

Cigawette,

Does ICT impose a bond/penalty and a contract requiring a fixed minimum period of employment with ICT? I am interested but only if the net takehome pay is 20k or more. and provided the ofc isn't in Alabang or further south of Makati.

[sprakinhyt]

pallas_athena, parang lam ko kung san yan ah. TL's salary is only 18k hehehe... that's my former's TL's salary at my previous call center hehehe... emerald ave ba yun? ;)

[galit_kay_kuhol]

nahiya ka pa sprakinhyt, sasabihin mo lang na client logic eh pakipot ka pa. hehe

[Masquerade]

The basic salary must not be lower than 60k.

[Verbl Kint]

Originally posted by Brandon96
Is a training officer simply longhand for "trainer"? How much does an entry-level trainer who is VERY GOOD with English and has an accent and has been a former CSA for 6 months at Etelecare get at such-and-such call centers that you can tell me about? Thanks!

The sad truth is that even if you're William Shakespeare himself, you are still not qualified to become a trainer if you do not have any experience with teaching students or training employees (being a speaker at a seminar doesn't count as well). Good English or a perfect accent does not a trainer make.

[Leif_Erikson]

I think that depends, VerbalKint, on the call center. At Etel the requirements for trainers did not specify prior teaching experience as an absolute requisite. It was just a plus.

[CiGaWeTte]

No bond :)

Offices are in Makati and Ortigas :p

[DI10]

team lead for 18,000 per month? bakit ganyan? baka naman sa mga cable companies yan na customer support o mga ISP?

[galit_kay_kuhol]

Originally posted by DI10
team lead for 18,000 per month? bakit ganyan? baka naman sa mga cable companies yan na customer support o mga ISP?

nope, i know a call center that has an isp account or cable company account that their lead trainer is making 42k

yung 18k a month baka local account call centers

[fallen]

Originally posted by CiGaWeTte
No bond :)

Offices are in Makati and Ortigas :p

Are you still looking for trainers?

[trueplayer]

love ako ni meng