How many call centers are there in the Philippines?

[black_death]

Can anyone give a figure or a list of all the call centers in the Philippines? Thanks!

[mark_mark]

40

[FendeR_21]

i saw in the papers that there is close to 20000 seats na and theres no sign of stopping... Cebu (and Davao )is the next destination, expect the number to increase

[Una_dagmar]

It's different to give out just the names of the various centers here than giving out the number of seats. Most Customer Contact Centers have more than 1 site.

[mark_mark]

basta ang alam, there are 40 call centers in the phils already. i'm sure of that. d ko alam kung anu-ano sila.

:brush::brush::brush:

[KuyaDanny]

If you believe this article (http://www.cbsnews.com/stories/2003/12/09/national/main587601.shtml), the figures are different:


The company is among 45 Filipino and foreign players in the Philippines' booming call center business, which has generated 30,000 jobs in just five years here - new local employment at the expense of American workers.

[KuyaDanny]

Here's more data from another source (http://www.citem.com.ph/iccm/news2.htm):


The Philippine contact center industry is the fastest growing industry in the world, surpassing China and India. With an impressive 100% annual growth rate-the highest in the world-it employs close to 32,000 Filipinos in more than 200 contact centers, and generates some US $ 328-Million in revenues every year. Consequently, it has also consistently lead all other major Philippine IT services offerings to the global market, among them animation, medical transcription, and business process outsourcing, in revenues.

[zimdude]

Someone should put up a directory.

[black_death]

That's a great idea, zimdude! Thanks for the replies! Keep them coming! :)

[mark_mark]

dami na pala! =)

[Krakista]

45 in this article (http://www.itmatters.com.ph/news/news_02092004a.html)

[mark_mark]

wow :macho:

[SaintLuci]

50+ na po as per DTI... I would tend to believe the 200 sites since most of them have multiple sites...

[Jareth]

Based on your opinion, hearsay, and/or experience what are the best and worst call centers here in the Philippines today?

And why?

my pick:

Top 5

1) Convergys - Good pay, stable company, stable accounts- woohoo- top of the heap!

2) Etelecare - Good training, good culture, good benefits (30% night diff, etc)

3) Sykes - Good training, good work environment

4) Ambergris - Good accounts, good facililities, good training

5) C Cubed - Has improved significantly since the Lopezes pulled out- good training


Bottom 5

here's my bottom feeders list

1) Air Relay - Broken promises- low pay, delayed salaries- coupled with bad management (stupid American GM who sucks)- forget it!

2) Contact World Low pay, contractual employment- unstable account- forget it!

3) All Asia - contractual employment, low pay, bad management... thanks but no thanks.

4) Epixtar - uh.. epixtar = bad news- it's a scam. and most of the senior management came from the now defunct i-call (unfortunately- epixtar rehired the idiots who mismanaged i-call).

5) Eperformax - bad management, poor business direction- i'll pass

[chinghe]

Originally posted by Jareth
Based on your opinion, hearsay, and/or experience what are the best and worst call centers here in the Philippines today?

And why?

my pick:

Top 5

1) Convergys - Good pay, stable company, stable accounts- woohoo- top of the heap!

2) Etelecare - Good training, good culture, good benefits (30% night diff, etc)

3) Sykes - Good training, good work environment

4) Ambergris - Good accounts, good facililities, good training

5) C Cubed - Has improved significantly since the Lopezes pulled out- good training


Bottom 5

here's my bottom feeders list

1) Air Relay - Broken promises- low pay, delayed salaries- coupled with bad management (stupid American GM who sucks)- forget it!

2) Contact World Low pay, contractual employment- unstable account- forget it!

3) All Asia - contractual employment, low pay, bad management... thanks but no thanks.

4) Epixtar - uh.. epixtar = bad news- it's a scam. and most of the senior management came from the now defunct i-call (unfortunately- epixtar rehired the idiots who mismanaged i-call).

5) Eperformax - bad management, poor business direction- i'll pass


mwe he he he he. dinedma lang tong thread na ginawa mo about this one ah? paulit-ulit na kasi to. kumusta nga pala application mo sa convergys rocks?

[geekhead]

ei jareth!:D you from air dude? You seem to know a lot about how things work. hehehe

[Masquerade]

I think there are already about 60 call centers now in the Philippines.

[black_death]

Tnx for the replies... I hope someone can post a directory... tnx! :)

[chinghe]

this might help you:
http://www.e-servicesphils.com/industry.php?iid=4&co=y

[chinghe]

Accallade International
Business process outsourcing, customer acquisiton, retention and support services. Our Philippines contact center offers you the added advantage of a highly skilled, university educated workforce and a veteran US operations team, ready to help you increase your bottom line. In addition, we maintain an experienced client management team headquartered in the US to respond to your requirements - Salt Lake City, UT and Ortigas Center, Pasig City.
http://www.accallade.com
(Added: Tue Jul 29 2003 Hits: 312 Rating: 0.00 Votes: 0) Rate It Review It
Advanced Contact Solutions
...transcending traditional telephone based operations by offering multimedia customer management services and solutions through our contact centers... Torrance, CA, Salcedo Village, Makati City, and Cabuyao, Laguna.
http://www.acspacific.com
(Added: Wed Jul 30 2003 Hits: 272 Rating: 0.00 Votes: 0) Rate It Review It
Ambergris Solutions
Ambergris Solutions is a leading, Philippine-based provider of offshore customer care solutions to US-based clients in the utilities, IT, travel & hospitality, telecommunications and financial services industries. By locating its contact centers in the Philippines, and leveraging massive investments in new broadband infrastructure, Ambergris allows its clients to staff customer care desks with highly-trained, university-educated customer interaction professionals, for a fraction of the price of operating in-house help desks, or of outsourcing to stateside service bureaus - Pasig City and Grand Rapids, MI.
http://www.ambergrissolutions.com
(Added: Mon Aug 11 2003 Hits: 193 Rating: 0.00 Votes: 0) Rate It Review It
C3 Customer Contact Center, Inc.
Customer Contact Center, Inc. or C-Cubed is a B2B organization in the business of providing end-to-end contact center solutions. We’re the biggest and fastest growing contact center operator in the Philippines with a network of four contact centers spread out in multiple locations in Metro Manila - Libis, Quezon City.
http://www.c-cubeservices.com
(Added: Mon Dec 30 2002 Hits: 386 Rating: 0.00 Votes: 0) Rate It Review It
Call Center Academy
The premier training center for customer service - Pasig City.
http://www.callcenteracademy.com.ph
(Added: Mon Apr 28 2003 Hits: 316 Rating: 0.00 Votes: 0) Rate It Review It
Contact Center Association of the Philippines
We are committed to the promotion of the Philippines as the country-of-choice for outsourced contact center services. Together, we will tap, hone and guide towards productive ends the skills, talents and traits for which the Filipino is known worldwide: our friendly attitude and innate warmth as a people, the high literacy and education of our workforce, their technical prowess, innovation, multi-lingual capability and dedication to work.
http://www.ccap.ph
(Added: Mon Apr 28 2003 Hits: 302 Rating: 0.00 Votes: 0) Rate It Review It
Contact Philippines
Contact Federation Philippines. Its mission is to promote the Philippine Contact Center Industry in becoming a major player in the world market by competitively delivering high quality services - Legaspi Village, Makati City.
http://www.contactph.org
(Added: Mon Apr 28 2003 Hits: 284 Rating: 0.00 Votes: 0) Rate It Review It
CQuadrant Customer Care Contact Center
A high-value added customer contact management company. We own and operate call/contact centers which utilize next generation contact management technologies that can offer web-enabled applications on a global scale - Makati City.
http://www.cquadrant.com
(Added: Tue Jun 26 2001 Hits: 387 Rating: 0.00 Votes: 0) Rate It Review It
Cyber City Teleservices, Ltd.
We are a dedicated CRM center. Our CSR`s are strictly dedicated to your business they will not handle any other customers activity at any time. Our services range from the traditional inbound call center services, to web enabled platforms including live help desk support, techsupport e-mail, live chat and browsing assistance 24 hours a day - Hackensack, NJ; call center operations are in Clark Field, Pampanga.
http://www.cctll.com
Read 1 Reviews
(Added: Mon Apr 28 2003 Hits: 251 Rating: 8.50 Votes: 2) Rate It Review It
Easycall Communications Philippines, Inc.
Contact center services, Internet services and facilities management services - Mandaluyong City.
http://www.easycall.com.ph
(Added: Wed May 14 2003 Hits: 204 Rating: 0.00 Votes: 0) Rate It Review It
ePERFORMAX
The customer contact center that pioneered performance maximization. Our core competency is taking care of your customers. We've partnered with leading technology providers to build state-of-the-art customer contact centers. We've developed our own Performance Maximization(TM) - Makati City and Cordova, TN.
http://www.eperformax.com
(Added: Sat Sep 20 2003 Hits: 158 Rating: 0.00 Votes: 0) Rate It Review It
Equicom Systems Management, Inc.
ESM, as we are commonly known, provides information technology solutions to organizations especially those in the Telecommunication, Insurance, and Financial Industries. Our key service areas are in Call Center Solutions; Document Processing Services; e-Commerce, Internet, Mainframe Applications Development, Maintenance and Support; and Systems Integration and Consulting.
http://www.esm.com.ph
(Added: Mon Apr 28 2003 Hits: 231 Rating: 0.00 Votes: 0) Rate It Review It
eTelecare International
Operates world-class customer contact centers in the Philippines to serve U.S. and multinational corporations. We have become a leading provider of outsourced contact center services by integrating the best people, best practices and best technologies at significant savings over our competitors - Monrovia, CA and Libis, Quezon City.
http://www.etelecare.com
(Added: Mon Jun 25 2001 Hits: 303 Rating: 10.00 Votes: 1) Rate It Review It
Fine Line Process Integrated Outsourcing Solutions
Fine Line is a one-stop provider of high quality, time bound and cost effective web development, data encoding, transcription, business solutions and call center operations. We have a staff of reliable, highly qualified experienced operators and are ready to take long-term project or short-term jobs and one-time assignments - Pasig City.
http://www.finelineprocess.com
(Added: Wed May 14 2003 Hits: 229 Rating: 0.00 Votes: 0) Rate It Review It
Globalstride
Vision is to be the leading customer care provider in the world. With superior CRM services and a unique offshore value proposition, Globalstride (formerly Webservasia) offers an excellent outsourcing solution that allows companies to exceed the demands of their customers without squeezing their margins - Glendale, CA and Quezon City.
http://www.globalstride.com
(Added: Thu Jul 19 2001 Hits: 348 Rating: 0.00 Votes: 0) Rate It Review It
HelloPNI
HelloPNI is a leading Philippines based call center and customer contact solutions provider. We specialize in providing solutions to US and UK companies who wish to outsource their call center operations.
http://www.hellopni.com
(Added: Sat Nov 29 2003 Hits: 82 Rating: 10.00 Votes: 1) Rate It Review It
Immequire
IQ for hire. mmequire is a provider of 24x7 contact center and customer support services. Immequire, LLC is a Virginia-based company providing outsourced call-center services for North American clients. Immequire operates one of the fastest growing contact centers in the Philippines, where the company employs bright, service-oriented, college-educated agents. Contact center is in Salcedo Village, Makati City.
http://www.immequire.com
(Added: Mon Apr 28 2003 Hits: 267 Rating: 0.00 Votes: 0) Rate It Review It
INFOnxx
Superior information systems serving a huge database, and the latest-generation switching gear for reliable connections, make INFONXX the leader in the enhanced information service industry. Philippine call center is in Makati City.
http://www.infonxx.com
(Added: Mon Apr 28 2003 Hits: 213 Rating: 0.00 Votes: 0) Rate It Review It
Peoplesupport
The power of experience - enables companies to offer multi-channel web-supported customer care with a complete view of customer interactions through its CRM platform. We can provide clients with complete outsourcing services or help them achieve this in their own contact centers with our hosted technology and Human Capital Practice - Los Angeles, CA, St. Louis, MO and Makati City.
http://www.peoplesupport.com
(Added: Mon Jun 25 2001 Hits: 281 Rating: 0.00 Votes: 0) Rate It Review It
Philippine IT Offshore Network
Philippine IT Offshore Network, Inc. (PITON) is the leading Information Technology (IT) offshore networking and consulting firm in the Philippines. We currently represent our country's top 20 IT offshore vendors, including software development firms and call centers, with an overall workforce of more than 3,000 IT professionals - Ortigas Center, Pasig City.
http://www.piton-global.com
(Added: Sun Oct 06 2002 Hits: 306 Rating: 10.00 Votes: 2) Rate It Review It
Pilipinas Teleserv Inc.
Your Total Teleservices Solutions Partner is a newly-established company with traditional business values. The company is run by experienced management. We focus on the effective system design and the application of new call-center technology coupled with customer-centered service principles to help our clients’ operational efficiency and effectively - Quiapo, Manila.
http://www.teleserv.com.ph
(Added: Wed May 14 2003 Hits: 241 Rating: 0.00 Votes: 0) Rate It Review It
Source 1 Global Resources
Co-sourcing means you partner with Source One to build and manage the customer service programs your business requires. It also means we are as committed to your success as you are. Working together, we draw on your expertise about your company's customers to shape the best program for serving them. And you take advantage of the advanced technology, expert professionals, and customer service experience of a contact center specialist - Makati City.
http://www.sourceoneglobal.com
(Added: Wed Jul 30 2003 Hits: 165 Rating: 0.00 Votes: 0) Rate It Review It
SVI Connect
Software Ventures International (SVI), a world leader in systems solutions and Information Technology services, takes a step further to serve you better through its Call Center Services. We provide you a quality alternative but competitive solution for order processing, customer care, technical support and telemarketing services - Ortigas Center, Pasig City.
http://www.sviconnect.com
(Added: Mon Apr 28 2003 Hits: 267 Rating: 0.00 Votes: 0) Rate It Review It
Sykes
Globally integrated, expert services for total customer interaction management - Tampa, FL and Amsterdam and Philippine office is in Makati City.
http://www.sykes.com
(Added: Tue Jun 26 2001 Hits: 283 Rating: 0.00 Votes: 0) Rate It Review It
Tridel Technologies Inc.
Tridel offers much more than just fast Internet access. We take time to understand the underlying needs of each business customer, and tailor Internet-based communications services to meet its needs: web design and applications, ICT hardware and software, videoconference, business center, enterprise outsourcing, seminars and trainings - Pasig City and Quezon City.
http://www.tridel.net
(Added: Sat Sep 20 2003 Hits: 197 Rating: 0.00 Votes: 0) Rate It Review It

[black_death]

Tnx for the directory...

[TiNyCuTiE]

Originally posted by Jareth
Bottom 5

here's my bottom feeders list

1) Air Relay - Broken promises- low pay, delayed salaries- coupled with bad management (stupid American GM who sucks)- forget it!

2) Contact World Low pay, contractual employment- unstable account- forget it!

3) All Asia - contractual employment, low pay, bad management... thanks but no thanks.

4) Epixtar - uh.. epixtar = bad news- it's a scam. and most of the senior management came from the now defunct i-call (unfortunately- epixtar rehired the idiots who mismanaged i-call).

5) Eperformax - bad management, poor business direction- i'll pass

hmm...:rolleyes: totoo yan sa air relay...lagi may discrepancies sa sweldo..one time kulang ako ng almost 2000 pesos eh...saka bwiset mga utaw (sa mngmnt) kung minsan...ok lang sa akin yung mga employees but not all (heck, you can't please everybody!) saka wlang spiffs..d naman natutuloy...well...i'm giving myself before my probation ends apply na ako sa iba baka maging bum na kasi ako nito..

about epixtar? kaya nga d ako nag-aaply jan kahit malapit sa amin...eh rip-off ng icall na yan eh! nagtraining ako dun tapos after that, kung d ka pumasa...tsugi na...no pay pa!

[TiNyCuTiE]

o nga pala buti wala na jan yung sm i service...yan ang pinaka-malala sa lahat ng call center...bad management kasi!

[geekhead]

So i guess your from air.:) what shift?

[TiNyCuTiE]

Originally posted by geekhead
So i guess your from air.:) what shift?

yup =) y? u frm air too? i'm frm the 1st shift (graveyard)

[geekhead]

yup! :) Who's your sup?

[geekhead]

:)

[otakusenshi]

top 5... etel and ambergris?! my god... really... i know a lot of friends who have resigned from these companies due to very poor management... isn't it?

like etel have a 45k bond and 2yrs non compete clause... ambergris... tama na... baka humaba pa ang issue...

[TiNyCuTiE]

Originally posted by otakusenshi
top 5... etel and ambergris?! my god... really... i know a lot of friends who have resigned from these companies due to very poor management... isn't it?

like etel have a 45k bond and 2yrs non compete clause... ambergris... tama na... baka humaba pa ang issue...

ang alam ko may problems dyan sa ambergris..my former ofcmate in my previous company told me that this company sucks...

about etel? soobra ngang laki ng bond..it used to be the best call center in the phils..pero napag-iiwanan na ng ict & convergys..aight?

Originally posted by geekhead
yup! :) Who's your sup?

oi! pareho ba tayo ng shift...heheheh...kay mommy lou ako..*** kanino ka? pakilala ka na jan tol! =P

[geekhead]

QA dept ako dude! :)

[TiNyCuTiE]

Originally posted by geekhead
QA dept ako dude! :)

heck! qa ***??? hmm...baka si weng ito..d ***????san ka ba sa first o sa 2nd?

[bLuEb0o]

ey, which of these callcenters don't have work contracts?

[DI10]

wadya mean work contracts?

[Jareth]

work contracts = bonds

you'll have to stay with a company for a certain period of time (usually 1 to 2 years) in exchange for the "training" you'll get from them

If you resign before the period specified in your contract- you'll have to pay them a certain amount OR the company garnishes an amount from your salary, and deposits it in the bank- when you resign before your contract ends- the company keeps the money- if you fulfill your contract- they give it back (wise :p)

[otakusenshi]

i dont think there are call centers that offer good pay without any bond for at least 6mos... it there is such company then i havent heard anything bout it nor heard such company's name...

besides, call center industry is in demand, why would they provide such training without them having any security that you can stay with the company for at least 6mos, 1yr or 2.

sa tagalog, bkit kita bibigyan ng pagagalingin kung tatakasan mu lang ako at gagamitin sa iba?!