Top 5 and Bottom 5 Call Centers here in the Philippines

[LucKyStriKe]

Yahoo account in West walang calls :D

[pinoynetwit]

"contact center" ang technical slang sa mga BPO sites na may chat email at phone support.

[Fusid]

jawac0rnelius sige nga? kung email ang support nila ano tawag sa kanila? email center? pano naging call center ang hindi nagte'take ng calls?

stupid! i saw a "board" that can answer your questions.. here - www.pinoyexchange.com/stupidquestions.php :-)

[xxii]

kahit na anong call center, kukuha parin kayo ng call!!! san ka nakakitang call center na hindi nag ca'calls?

I am working in a call center but instead of taking calls, Im taking e-mails ^___^ meron na din Remote Assistance or chat support.

[emancipat3d]

is there a directory somewhere of where i can find the addresses of all those centers mentioned in the top 5?specifically the centers where agents actually work?thanks

[Noglues]

is there a directory somewhere of where i can find the addresses of all those centers mentioned in the top 5?specifically the centers where agents actually work?thanks

The different CCs have their own threads in PEx. The big ones like Convergys, Etelecare, Sykes, PS & etc. have websites. (eg. www.xxxxxxxxxx.ph)

Most of them are located along Ayala and Buendia Makati. Sykes HR in Ortigas.

What position are you interested in? Prev CC experience? I can refer you to one . PM me for details if interested. Good luck. ;)

[supersleepy]

jawac0rnelius sige nga? kung email ang support nila ano tawag sa kanila? email center? pano naging call center ang hindi nagte'take ng calls?

stupid! i saw a "board" that can answer your questions.. here - www.pinoyexchange.com/stupidquestions.php :-)

tama ka .. kala nila walang call centre na walang voice.. ehehe :bop: sykes kaya meron! dati na pala.. wala na msn eh.. :depressed:

[supersleepy]

jawac0rnelius sige nga? kung email ang support nila ano tawag sa kanila? email center? pano naging call center ang hindi nagte'take ng calls?

stupid! i saw a "board" that can answer your questions.. here - www.pinoyexchange.com/stupidquestions.php :-)

tama ka .. kala nila walang call centre na walang voice.. ehehe :bop: sykes kaya meron! dati na pala.. wala na msn eh.. :depressed:

[gungrust]

yes.... jawac0rnelius.... meron contact center na walang calls per se ....

at sa AskMeNow, we cater to cellphone users especially blackberry users. customers send a question, via email, text, or call a question in (which they really rarely use) and then we research it and send back the answer to them.

The best description of this service will be like horoscope or kapamiltext that globe or smart is offering to cellphone users here

[boy_toy]

are there any call centers that has a normal working sked? like 8am to 5pm? if yes, what are they and do they give good pay?

[EcKo_01]

i think its funny because agents always talk about Convergys being the best or being the top call center.... kung alam nyo lang :-)... i think convergys is good; dipende nlng kung saang account ka mapupunta... kung sa mga special accounts ka nila mapunta malas mo... pag sa telecoms or networking accts mas astig :-)... wud u believe i know a trainer na hindi fluent mag english?...


but i think cvg is good


I guess there will be no astig accounts for now.. halos the same lang. yung mapupuntahan mong account will be based on your simulation exam. *okay*

[Fusid]

I guess there will be no astig accounts for now.. halos the same lang. yung mapupuntahan mong account will be based on your simulation exam. *okay*





i think nyope :love: it will not based on your simulation "thats so lame" ... you should be on the right place at the right time.. if they dont have any openings for the training of a certain acct they'll gonna put you kung saan may openings.. syiempre theyll not going to train 3 to 5 agents only :D .. and if you can have a great deal to your recruiter eh di mas maganda

[autogenerated]

Nobody wants to work in a call center. They are forced to apply because of the cash and benefits and were attracted to full page ads in every sunday newspaper.

The purpose of ranking call centers is to encourage attrition.

[tidus1203]

I wouldn't say NO ONE WANTS TO WORK THERE. Some people like to help customers. Pero I agree na if there was a better day job with the same pay then they would rather have it.

[jesal711]

at teletech roxas, we work 7.5 hrs/day @ 5 days /wk. ganda ng place. parking. kahit 3 wheels mo sabay sabay. the place is not hi-rise unlike your 2xth flr. we can afford 2 sticks of yosi per 15 min brk. and man, what a place to party pag meron occassions. what's more SM Bay Area will be THE place to gimmick when SM Mall of Asia and the rest are completed...BTW, kasama na kami sa PBL

[puloy]

at teletech roxas, we work 7.5 hrs/day @ 5 days /wk. ganda ng place. parking. kahit 3 wheels mo sabay sabay. the place is not hi-rise unlike your 2xth flr. we can afford 2 sticks of yosi per 15 min brk. and man, what a place to party pag meron occassions. what's more SM Bay Area will be THE place to gimmick when SM Mall of Asia and the rest are completed...BTW, kasama na kami sa PBL
Interesado ko jan! La ba e-mail support jan? At magkano ba ang starting pay?

[10326251]

nakakataba daw ang email support?

ang stupid ng tanong 'no? less stressful nga naman kasi ang pagreply via email/chat rather than handling calls na 50-80% of the time e irate...

anyway, my top 5... random order:

Teletech (syempre unahin ko *** company namin)
Convergys
HSBC (ano bang tawag sa contact center nila?)
Daksh
PeopleSupport

[10326251]

at teletech roxas, we work 7.5 hrs/day @ 5 days /wk. ganda ng place. parking. kahit 3 wheels mo sabay sabay. the place is not hi-rise unlike your 2xth flr. we can afford 2 sticks of yosi per 15 min brk. and man, what a place to party pag meron occassions. what's more SM Bay Area will be THE place to gimmick when SM Mall of Asia and the rest are completed...BTW, kasama na kami sa PBL

talaga? PBL? as in basketball? kung san merong Toyota Otis na team?
nyayks... ang hirap pumili ng susuportahan... hehehehe...


nga pala, may tie-up ang Gold's Gym at TeleTech a... cool...

[autogenerated]

My top and bottom three call centers

Top

1. Not working on a call center
2. Working in a company that is more people/employee oriented than pure profit oriented
3. Working in a company that doesnt have stupid QA policies

Bottom

1. Working in a company that forces an agent to upsell even if the account is non-sales and purely technical
2. Working in a company with stupid QA policies and with QA auditor that set her own rules in auditing
3. Working in a company that is desperate to have a workforce with an HR staff spreading leaflets like a Family First or a First Quadrant agent.

[Trace-z]

sige nga? kung email ang support nila ano tawag sa kanila? email center? pano naging call center ang hindi nagte'take ng calls?

Stupid reasoning :grrr:

[Trace-z]

jawac0rnelius sige nga? kung email ang support nila ano tawag sa kanila? email center? pano naging call center ang hindi nagte'take ng calls?

stupid! i saw a "board" that can answer your questions.. here - www.pinoyexchange.com/stupidquestions.php :-)

I agree!!! *okay*

[halller]

vxi...malaki commission di mo na iintindihin ang basic mo na 10 thou kung non regular at 12 thou kung regular.PERO....PERO...at PERO pa ulit!bababa ang tingin mo sa sarili mo dahil kayod kalabaw ka talaga!

11 hours PER DAY, 5 days a week at 30 MINUTES lang ang lunch break!split pa ang days off....masaya kasi malaki talaga ang sweldo every other fridays pa ang swelduhan....pero pag nagtagal iisipin mo kung tama ba ang ginagawa sa yo sa kumpanya....iisipin mo kung tama pa ba ang trato sa iyo na walang pakundangan magtatanggal ng mga empleyadong regular na walang proper reason...asan na ang karapatan ng mga empleyado?!pag holidays na dapat pribilehiyo mo na off set pa!masaya ba na kumikita ka nga ng malaki para lang sa ikamamatay mo?!ano yun nagiipon ka para sa pagpapagamot mo?!para sa pagpapalibing mo?!


maganda kung titignan na nasa rcbc isang prestihiyosong bldg sa ayala pero natatakpan ba talaga ng bldg at sweldo ang karapatan ng mga empleyado?ganun na ba tayo kadesperado?!

totoong malaki ang pasweldo sa call centers pero ganito ba talaga sa call center at ang ehemplo ay ang vxi?VXI...VISION-X!!!!! ang vxi na wala pang rehistro sa SEC? tama ba na pinapayagan ang ganitong kumpanya dahil sa pera? at tama ba na matapakan pati karapatan ng mga empleyadong pinoy dahil din sa pera?NASAAN NA ANG TULONG NG GOBYERNO?ASAAN ANG DOLE?ASAAN ANG MGA PAHINA SA LABOR CODE NA NAGSASABI AT NAGLALAHAD NG KARAPATAN NG BAWAT EMPLEYADO...ANG PARA SA EMPLEYADO AT DI LAMANG PARA SA KUMPANYA?

i just hope we all think about this....and as for vxi...hindi man natuloy ang pagbubulgar sa 128 agents na tinanggal ninyo sa isang araw take note ISANG ARAW LANG,at sunod sunod pang pagtanggal sa iba pang empleyado regular man o hindi,tenured or not...may araw pa rin kayoNG namananagot para sa unti unting ninanakaw ninyong karapatan ng bawat empleyado sa inyong kumpanya....sana ay wala ng magpaloko sa ganitong klase ng pamamalakad....sana ay magising at wag na tayong matulad sa napakaraming empleyado na nawalan ng trabaho sa loob ng isang araw lamang....wala ng work ethics,wala ng rules and regulations,wala ng kontrata na nagpoprotekta sa karapatan ng empleyado at kumpanya...palagi na lamang kumpanya...


di ba kayo nagtataka bakit walang nagsusulat tungkol sa vision-xcam?dahil 11 hours ang trabaho nila sa bawat araw,30 minutes lang ang lunch break at di pa nabibilang ang long huddles ng mga tl's at no overtime pay pa!dahil kesa isulat pa nila ang nangyayari sa loob,ipapahinga na lamang nila....ikaw,kaya mo ba magtagal sa ganitong klase ng pagtrato? ang kayod kalabaw at walang kasiguruhan kung hanggang kelan ka magtatagal sa kumpanya?ikaw naintindihan mo ba ang naranasan at nararanasan pa ng mga tao sa loob ng 15th,16th,26th floors sa rcbc tower 2?ikaw kaya mo bang sikmurain ito?

[mystique26]

Convergys is overrated. I have some friends who are now resigning from that company due to office politics and mismanagement issues.


To balck_death: you're right I know someone very close to me who works there and is dying to get out. Politics. Yes. Pero in fairness, siguro depende sa program. I really dont know about other programs. I know that this program(clue: wireless provider sa U.S. Cant give info cuz I might get into trouble), really sucks.

[mystique26]

My top and bottom three call centers

Top

1. Not working on a call center
2. Working in a company that is more people/employee oriented than pure profit oriented
3. Working in a company that doesnt have stupid QA policies

Bottom

1. Working in a company that forces an agent to upsell even if the account is non-sales and purely technical
2. Working in a company with stupid QA policies and with QA auditor that set her own rules in auditing
3. Working in a company that is desperate to have a workforce with an HR staff spreading leaflets like a Family First or a First Quadrant agent.

To autogenerated: I agree and I couldnt have said it better :)

[mystique26]

resigned na me from convergys. sa wakas ala na ko sa call center.

anyways, convergys for me is overrated. Being number one in the industry in the U.S. (or in the world) doesn't mean being number one in all aspects).

For me it's still:

1) PS and Sykes.
2) eTelecare.

nothing follows.


Buti ka pa wala na sa CVG...

[mystique26]

Nobody wants to work in a call center. They are forced to apply because of the cash and benefits and were attracted to full page ads in every sunday newspaper.

The purpose of ranking call centers is to encourage attrition.


Yup. I agree with you. Especially for those who have families, they can go as much as risking their lives on their way to a 4 or 5am shift even if they dont want to.*okay*

[mystique26]

vxi...malaki commission di mo na iintindihin ang basic mo na 10 thou kung non regular at 12 thou kung regular.PERO....PERO...at PERO pa ulit!bababa ang tingin mo sa sarili mo dahil kayod kalabaw ka talaga!

11 hours PER DAY, 5 days a week at 30 MINUTES lang ang lunch break!split pa ang days off....masaya kasi malaki talaga ang sweldo every other fridays pa ang swelduhan....pero pag nagtagal iisipin mo kung tama ba ang ginagawa sa yo sa kumpanya....iisipin mo kung tama pa ba ang trato sa iyo na walang pakundangan magtatanggal ng mga empleyadong regular na walang proper reason...asan na ang karapatan ng mga empleyado?!pag holidays na dapat pribilehiyo mo na off set pa!masaya ba na kumikita ka nga ng malaki para lang sa ikamamatay mo?!ano yun nagiipon ka para sa pagpapagamot mo?!para sa pagpapalibing mo?!


maganda kung titignan na nasa rcbc isang prestihiyosong bldg sa ayala pero natatakpan ba talaga ng bldg at sweldo ang karapatan ng mga empleyado?ganun na ba tayo kadesperado?!

totoong malaki ang pasweldo sa call centers pero ganito ba talaga sa call center at ang ehemplo ay ang vxi?VXI...VISION-X!!!!! ang vxi na wala pang rehistro sa SEC? tama ba na pinapayagan ang ganitong kumpanya dahil sa pera? at tama ba na matapakan pati karapatan ng mga empleyadong pinoy dahil din sa pera?NASAAN NA ANG TULONG NG GOBYERNO?ASAAN ANG DOLE?ASAAN ANG MGA PAHINA SA LABOR CODE NA NAGSASABI AT NAGLALAHAD NG KARAPATAN NG BAWAT EMPLEYADO...ANG PARA SA EMPLEYADO AT DI LAMANG PARA SA KUMPANYA?

i just hope we all think about this....and as for vxi...hindi man natuloy ang pagbubulgar sa 128 agents na tinanggal ninyo sa isang araw take note ISANG ARAW LANG,at sunod sunod pang pagtanggal sa iba pang empleyado regular man o hindi,tenured or not...may araw pa rin kayoNG namananagot para sa unti unting ninanakaw ninyong karapatan ng bawat empleyado sa inyong kumpanya....sana ay wala ng magpaloko sa ganitong klase ng pamamalakad....sana ay magising at wag na tayong matulad sa napakaraming empleyado na nawalan ng trabaho sa loob ng isang araw lamang....wala ng work ethics,wala ng rules and regulations,wala ng kontrata na nagpoprotekta sa karapatan ng empleyado at kumpanya...palagi na lamang kumpanya...


di ba kayo nagtataka bakit walang nagsusulat tungkol sa vision-xcam?dahil 11 hours ang trabaho nila sa bawat araw,30 minutes lang ang lunch break at di pa nabibilang ang long huddles ng mga tl's at no overtime pay pa!dahil kesa isulat pa nila ang nangyayari sa loob,ipapahinga na lamang nila....ikaw,kaya mo ba magtagal sa ganitong klase ng pagtrato? ang kayod kalabaw at walang kasiguruhan kung hanggang kelan ka magtatagal sa kumpanya?ikaw naintindihan mo ba ang naranasan at nararanasan pa ng mga tao sa loob ng 15th,16th,26th floors sa rcbc tower 2?ikaw kaya mo bang sikmurain ito?

halller: yikes. grabe naman sila. dapat may gawin na ang DOLE about this. Ako nga yung 8 hours na auto in di ko na ma-take, 11 hours pa kaya. Get out of that hellhole kung hindi ka pa nagreresign...

[mystique26]

Cant believe a company like COnvergys makes their agents share headsets....


Oo noh. kuripot convergys based on people who actually work there.

[Trace-z]

bottom 5
epacific global
west contact services
contact point
?
?

top 5
?
?
?
?
?

[butch79]

Well, so far, I can say that CVG is still the best among the rest.. *okay*

Kaya lang, sad to say, i'm resigning real soon.. :mecry:

[cvgt2]

sige nga? kung email ang support nila ano tawag sa kanila? email center? pano naging call center ang hindi nagte'take ng calls?

one of the most stupid questions i've encountered in this thread.. much more stupid than the questions i get from cu's i handle...

[momel8]

Client logic a.k.a PHOENIX!!

--------------------------------------------------------------------------------

I think Client logic will rise as 1 of the top call center here in our country right next to Convergys or even beat them!! Give it 2 months, and lets see hus the real DEAL!!!

--> I've been in this ******** company nung contact world pa siya. one year four months ako doon, na-regularize ako and all pero walang nangyari sa basic ko. walang incentives. pangit ng management niyo. wag na kayong umasa. di kayo magtataka kung bakit may friendster account na client logic violators.

--> phoenix ba? yeah right. anong klaseng phoenix ba nasa isip niyo? and besides, lahat ng call centers ay may tugtog na OPM (o promise me) kaya kung gagawin mong pang-attract eh puro forecasts lang, crap, mag-weather broadcaster ka na lang.

[cyanotic_lady]

hi there! san po may maganda at murang apartment/studio type/room sa libis especifically near etelecare?!
ok po ba sa etelecare? any comments?

[2lits]

Client logic a.k.a PHOENIX!!

--------------------------------------------------------------------------------

I think Client logic will rise as 1 of the top call center here in our country right next to Convergys or even beat them!! Give it 2 months, and lets see hus the real DEAL!!! -> IS THIS FOR REAL? :lol:

--> I've been in this ******** company nung contact world pa siya. one year four months ako doon, na-regularize ako and all pero walang nangyari sa basic ko. walang incentives. pangit ng management niyo. wag na kayong umasa. di kayo magtataka kung bakit may friendster account na client logic violators.

--> phoenix ba? yeah right. anong klaseng phoenix ba nasa isip niyo? and besides, lahat ng call centers ay may tugtog na OPM (o promise me) kaya kung gagawin mong pang-attract eh puro forecasts lang, crap, mag-weather broadcaster ka na lang.

very well said
kaya ko mag reresign na. kung sa iba mass hiring, dito sa cl mas resignation. :bop:

[one_shot]

My top and bottom three call centers

Top

1. Not working on a call center
2. Working in a company that is more people/employee oriented than pure profit oriented
3. Working in a company that doesnt have stupid QA policies

Bottom

1. Working in a company that forces an agent to upsell even if the account is non-sales and purely technical
2. Working in a company with stupid QA policies and with QA auditor that set her own rules in auditing
3. Working in a company that is desperate to have a workforce with an HR staff spreading leaflets like a Family First or a First Quadrant agent.


I guess it really depends on the management and the company goals. Well, I know this call center that used to be put the employees on top of its priority list, but when it turned public more than a year ago the company turned exactly the other way around and became extremely profit-oriented. Nakakalungkot lang because their salary structure isn't as competitive as before and they're losing a lot of their veterans and pioneers... what's more disappointing is that this company still says "our most important asset is our people... Tsk-tsk! With the rate things are going, other companies would answer back "Our most important asset WERE YOUR PEOPLE." :lol:

[bitterjuice]

Kung gusto nyo ng totoong L2, Resolution Specialists also known as L2 sa Dell is open since Feb 13. Mag apply na kayo sa www.dell.com/manila dahil isasara na nila ang posisyon sa July. Ang sweldo 27,000 basic hindi pa kasama ang overtime at night diff dahil kailangan nanjan ka hanggang matapos ang last agent sa team mo sa calls nya. Wala pong taking ng calls ang L2 sa Dell. 2 1/2 months ang "petiks" training.

[_S_H_I_N_M_A_]

Keep on posting ;)

malaking tulong ang inyong mga sinusulat, this way- we're given info outside of the press releases and the spin-doctored ads about these companies :)

[jfdvrooooom]

you forgot to include ePacific sa Bottom 5....

1. Generate your own leads?
2. P10K per month

My brother in-law worked here for 2 months... WOW! I feel sorry for him...

[siphone]

SYKES >>> Best working Environment, Career Growth, Benefits! (though not the highest-paying contact center)

[brad-pogi]

Convergys, eTelecare and Sykes are consistently topping the survey based on this thread. it's good to know.

[myckle]

SYKES of course!
SYKES again...
SYKES still...
SYKES....

I am SYKES. How far will you let me take you?

[vanilaguy]

Kung gusto nyo ng totoong L2, Resolution Specialists also known as L2 sa Dell is open since Feb 13. Mag apply na kayo sa www.dell.com/manila dahil isasara na nila ang posisyon sa July. Ang sweldo 27,000 basic hindi pa kasama ang overtime at night diff dahil kailangan nanjan ka hanggang matapos ang last agent sa team mo sa calls nya. Wala pong taking ng calls ang L2 sa Dell. 2 1/2 months ang "petiks" training.

ummm pareng bitterjuice, sabi ni tootsie ndi daw tayo callcenter. Legally, WE ARE A TECHNOLOGY COMPANY... kaya *** mga magagaling jan na mga rep ng callcenters apply na kayo sa dell kse NON COMPETE CLAUSE does not apply to dell. :naughty:

[pusicat]

SVI pinakamaganda!!!!!!!!!!!! hahahahaha!!!!!!!!!!!!!!!!!

[vanilaguy]

I guess it really depends on the management and the company goals. Well, I know this call center that used to be put the employees on top of its priority list, but when it turned public more than a year ago the company turned exactly the other way around and became extremely profit-oriented. Nakakalungkot lang because their salary structure isn't as competitive as before and they're losing a lot of their veterans and pioneers... what's more disappointing is that this company still says "our most important asset is our people... Tsk-tsk! With the rate things are going, other companies would answer back "Our most important asset WERE YOUR PEOPLE." :lol:

is the callcenter u are referring to the one located at the corner of ayala and buendia?

[chekiedude]

hmmm...buhayin natin ulit tong thread na to.
1)HSBC - sila pa rin ang no. 1 for me though i'm no longer connected w/ 'em
2)Sykes - malaki-laki ang take home ng sis ko jahit entry level lang siya dahil daw sa hazard pay and she' s thinking twice about joining DELL 'cause she doesn't want to leave Sykes behind
3)JP Morgan - laki bigay eh

[choloy_11]

CVG???? pulitika... *peace*

[kudlit2000]

my top five are as follows:

1. Ambergris Solutions: Good Pay, Class-A Facilities,Good training! Good Management and Reputable Accounts!(diverse from utility, tech to inbound sales customer service.) Good people(most of them are from up, dlsu,ust, ateneo, miriam etch...) and definitely the perks and Incentives!

2. Convergys: Reputable and solid international reputation(however, we pray that they dont become a fly-by-night call center...)

3. People Support: Strong when it comes to tech accounts! Honestly I dont know much about them. Good environment as well like ambergris a lot of their agent and support staff are from up, dlsu,ust, ateneo and others...

4. Source1(formerly Ccube): Good Training.

5. Sykes: Good Working environment.


bottom five? no comment!


Covergys? Fly by night? Come on. Convergys actually had to decline some of the clients. :lol:

[harukatenoh]

duh?!? now if this ain't the biggest bunch of BS i ever heard! i applied before in etel, hindi ako tinanggap kasi daw undergrad ako. but now things are changing... sa dami ng mga call centers dito, and 4-6 more (not sure) ang papasok by mid year, these companies have no choice but to hire undergrads... kasi in fine fairness, some of the best agents i handled were undergrads. they have much more to prove than graduates. being an undergrad myself, naranasan ko din yan. pero ngayon, ay sus, hindi na uso yan. wag ka nga lang mamili. if you get into one, work smart, learn the ropes, then move on. when you gain the experience, lamang kana over the newly grads, kasi experienced kana. hehehe... sorry got carried away. i still can't figure out why some shortchange themselves kesyo undergrad, and makes them inferior... hehehe... peace tayo bro! or sis...

PS: hehehe... problema lang sa iba they want to strike oil on the first dig... always looking for the quantum leap. tip ko lang, do it when you have the experience to back up your demand... kaya maraming hindi masaya sa call center. hehehe... OT na, but sana maraming matuto from my two cents worth. oh BTW, hanggang ngayon tumatawag sakin ang etel, eh masaya nako sa work ko. maybe next time...

SUPER AGREE naman ako sayo *okay* i myself was an undergrad when i entered the call center industry. yah, di din ako tinanggap sa ETEL, Convergys chaka PS dahil nga daw undergrad ako. But I proved myself (with lots of prayers hehe) na makakawork din ako sa call center and have a take home pay na makakatustos sa studies ko. I'm glad natapos ko din pag-aaral ko, salamat sa callcenter na nag-hire sakin although undergrad pa ako that time :bop: totoo sinabi ni LinuxMandrake na mas determined yung undergrads dahil may gusto sila patunayan sa sarili nila. In fairness, yung mga top call centers na nagdecline sakin before e tinatawagan ako but i'm already happy na po sa present job ko :D i just hope na bigyan nila ng chance yung mga wala pang call center experience or undergrads na may potential naman, di ba guys? *peace*

[limp]

jawac0rnelius sige nga? kung email ang support nila ano tawag sa kanila? email center? pano naging call center ang hindi nagte'take ng calls?

stupid! i saw a "board" that can answer your questions.. here - www.pinoyexchange.com/stupidquestions.php :-)


:lol: :rotflmao: :D

[recruit4nco]

We're here to help.

In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.

We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of more than 55,000 people supporting client operations reaching nearly 100 countries.

It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.

We provide them with superior BPO services including administration; finance and accounting; human resources; payment services; sales, marketing, and customer care; and supply chain management. Our world-class ITO offerings include applications solutions; data center management; disaster recovery; end-user computing; network management; security services; storage solutions; technology review, assessment, and planning; and transition services for human resources.

By delivering high quality, more efficient, and lower cost solutions, ACS allows clients to focus on their core business goals.

Can we do that for you? Sure we can.

www.acs-inc.com

http://www.oregonlive.com/directory/career/images/acs_260x197.gif

[pinkpinkapples]

www.ammex.com nangunguna sa bottom 5......ibang klase ang country manager...may management skills ba yun????

[boi.tsekwa]

was fortunate to have worked for peoplesupport and now convergys.both are pretty cool actually.also heard a lot of good things about etelecare.ps and cvg are very good bets if you want to start off your call center career.i'll have to say cvg does pay better but for some people it's not all about the money.both are stable since they both have capital investments in various parts of the country so it really looks like both of them are in it for the long haul.got really good training from ps when i was there and the people are cool but i don't like their non-compete clause though.its actually not the same as the standard bond that other cc's have.the non-compete clause means that you can't work for any other call center for a period of time after you leave the company.good thing i left ps before they actually had that clause inserted in their jo's.btw the cvg healthplan sucks.from what i've read from this thread (if the claims are true) i just can't believe how some other call centers treat their people.i'd like to see a special government department actually working on this.i mean since gma praises the industry so much why not create an entire department for it?hehehe...i just can't believe that an industry that has been attributed a significant portion of GNP growth has not had any relevant laws passed for it (like penal laws for heartless call center scams).

[ignas]

1.teletech-best facilities bar none, nice basic pay,really good benefits=e.g 30% nite diff,stable
2.convergys-established name,good basic pay,benefits,bad facilities,mayabang mga tao

bottom
1.etelecare-mahirap accnts at management=baba sahod
2.teleperformace-bs facilities,bs management,worst work environment ever
3.sitel-so and so
4.sykes-big name, low pay

*based on personal experience

[Popsicle23]

Hay Naku For Me..
1. Sykes---kasi Yan Unang Company Ko..(2years Me Dyan)
2.teletech--kasi Yan Company Ko Ngayon....at Sya Nag Promote Sa Akin To Be Q.a Specialist
3.
4.
5.
Kayu Nang Bahala Mag Lagay.. Dead Na Ako Sa Iba....

Sa Mga Top Bottom Callcenter In The Phil.

1. Ambegris--kasi Ndi Ako Binigyan Ng Pagkakataon
2.ict-- Kasi May Discremination ( Sorry ***** Nung Panahon Namin To)
3.people Support-- Ndi Ako Tinanggap 2 Beses Me Nag Exam.. Dead Lang
4. John Clements Na Pasaway!

[Popsicle23]

Hay Naku For Me..
1. Sykes---kasi Yan Unang Company Ko..(2years Me Dyan) ANG NAG PAYAMAN SA AKIN LOL!
2.teletech--kasi Yan Company Ko Ngayon....at Sya Nag Promote Sa Akin To Be Q.a Specialist
3.
4.
5.
Kayu Nang Bahala Mag Lagay.. Dead Na Ako Sa Iba....

Sa Mga Top Bottom Callcenter In The Phil.

1. Ambegris--kasi Ndi Ako Binigyan Ng Pagkakataon
2.ict-- Kasi May Discremination ( Sorry ***** Nung Panahon Namin To)
3.people Support-- Ndi Ako Tinanggap 2 Beses Me Nag Exam.. Dead Lang
4. John Clements Na Pasaway!
5.client Logic.. Basta Marami Akong Naririrnig Sa Inyu Lalu Na Baguio Branch Nyu... Hoy! Bayaran Nyo Yung Mga Pinag Foforce Ot Nyu Pasaway Kayu!

[xhris]

For me
1. IBM Daksh (hehehe) yun lang
good company

[BeePeeOOO]

IBM Business Services and IBM-Daksh.....the dynamic duo!

[xhris]

Thanks BeePeeOOO. :)

[stepehenyan@12]

John Clements is not a callcenter but a headhunter agency! people might be thinking it's a call center when it is not.

[James Richard08]

Top Call Center ko:
1. Sykes- Callcenter with fun, mabait ang mga tl/sups, classy... angat sa iba ! sa mga institution ( meaning sa mga pioneer na callcenter) isa sa maganda ang Sykes...

2. HSBC- sa mga feedback ko sa mga friends ko .... oks daw ang pa sweldo sa hsbc.... friendly and like sykes..... callcenter with fun....

3. del - new center pero maganda daw...

4. medicall.phils- the only callcenter caters for medical field.. esp nurses and medical transcriptionist.. watch out this callcenter ! visit www.medicall.us

5.convergys- sabi nila maganda daw dito....

[xhris]

IBM Daksh The best.

[go_black_gold]

Client logic a.k.a PHOENIX!!

--------------------------------------------------------------------------------

I think Client logic will rise as 1 of the top call center here in our country right next to Convergys or even beat them!! Give it 2 months, and lets see hus the real DEAL!!!

--> I've been in this ******** company nung contact world pa siya. one year four months ako doon, na-regularize ako and all pero walang nangyari sa basic ko. walang incentives. pangit ng management niyo. wag na kayong umasa. di kayo magtataka kung bakit may friendster account na client logic violators.

--> phoenix ba? yeah right. anong klaseng phoenix ba nasa isip niyo? and besides, lahat ng call centers ay may tugtog na OPM (o promise me) kaya kung gagawin mong pang-attract eh puro forecasts lang, crap, mag-weather broadcaster ka na lang.

well... march pa tong post na to & after 8 months, CLIENTLOGIC turned out to be 1 of the WORSE call centers in the phils.:lol:

[BeePeeOOO]

Number one IBM-Business Services- no bond, high pay, excellent training.

bottom - accenture call center - one of the highest employment bond and crappiest accent, culture and product training.

[maze_gwapo]

MY TOP 5 Calll center:

1. DELL - High basic salary, located @ eastwood and MOA, elite *okay*
2. IBM Business Services - 14 month pay, training could be in the US for knowledge transfer :lol:
3. Convergys - 15k sign up bonus (depending on the account) :love:

[maze_gwapo]

MY TOP 3 Calll center:

1. DELL - High basic salary, located @ eastwood and MOA, elite *okay*
2. IBM Business Services - 14 month pay, training could be in the US for knowledge transfer :lol:
3. Convergys - 15k sign up bonus (depending on the account) :love:

[maze_gwapo]

MY TOP 3 Calll center:

1. DELL - High basic salary, located @ eastwood and MOA, elite *okay*
2. IBM Business Services - 14 month pay, training could be in the US for knowledge transfer :lol:
3. Convergys - 15k sign up bonus (depending on the account) :love:

[pinoynetwit]

15.5 months ang IBM Business Services may shift allowance pa.

[vinzer]

"...(2years Me Dyan)...Discremination..."

hmm... :rolleyes:

[kcaj]

My top and bottom three call centers

Top

1. Not working on a call center
2. Working in a company that is more people/employee oriented than pure profit oriented
3. Working in a company that doesnt have stupid QA policies

Bottom

1. Working in a company that forces an agent to upsell even if the account is non-sales and purely technical
2. Working in a company with stupid QA policies and with QA auditor that set her own rules in auditing
3. Working in a company that is desperate to have a workforce with an HR staff spreading leaflets like a Family First or a First Quadrant agent.



talk about ignorance...:bop:

[vinzer]

talk about ignorance...:bop:

i wonder as to which call center hired that poster in the first place. :)

[breyburt]

question lang po.....may tax deduction po ba ang quarterly bonus? at ang 13th month pay?

[RoWaN]

Yes IF total amount of your bonuses, including the 13th month pay exceeds 30K.

The first 30K is not taxable, amount exceeding that is taxable.

[makoto_mgs04]

Convergys is overrated.

I have some friends who are now resigning from that company due to office politics and mismanagement issues.

[makoto_mgs04]

Paying the empolyees ng malaki o mataas na sweldo does not compensate the office politics and mismanagement... lalo na ng mga TL nilang sipsip, mapanira at back stabbers....

[gurl_taray18]

Convergys is overrated.

I have some friends who are now resigning from that company due to office politics and mismanagement issues.

i agree! *okay*

[Clark-Kent]

eTelecare hehehe

my first and only company so far for almost 4 years now...

maybe compensation is not up to par compared to the others, but eTel is still eTel

Ü

My 2 cents worth

Of course,

Convergys, Sykes, IBM, will always be there...

[namazucon]

BEST:

1. Sykes
2. Sykes
3. Sykes
4. Sykes
5. Sykes

If you are a Sykester at birth, you are a Sykester 4 LIFE!

WORST:

1. Teleperformance
2. EPLDT Parlance
3. APAC
4. EPacific
5. Ah EWAN!

[MasterAvaya]

APAC is da worst.. politika... sweldo... pantry... clinic... benefits.. lahat sablay... masunog sana ang company na yan!
... habang ang nasa loob ay mga upper mngmnt...

[xps_inspiron]

TOP CALL CENTERS
1. DELL - OFF COURSE MY TRABAHO KA!
2. IBM - BEEN HERE
3. eTEL- MY MANGAGER IS FROM HERE
4. SITEL- MY HUSBAND'S WORKIN HERE
5. SYKES- I LIKE THE NAME KC HEHEHEHE

BOTTOM 5
1. RMH-NCO - YUCK! SARAP SUNUGIN AT PASABUGIN KASAMA ANG MANAGEMENT LALO NA PAYROLL MNGT NILA MGA BOBO
2. EPIXTAR - BANKRUPTCY
3. TELUS - ANG YAYABANG CHAKA NAMAN
4. APAC - BASING FROM MY FRIENDS LA NA DAW TO BUDGET PERO HIRE PA RIN NG HIRE
5. PACIFIC HUB - *URITA

[lukeagent]

kung magaaply po ba ko sa call center sa alabang, anu po ang mas magandang applyan??

etelecare, convergys, wachovia/genpact or apac.. etc???

ano po sa mga ito ang nagoofer ng magandang compensation package and other benefits???


pls help me decide..

tnx in advance.

[LoveMeOrHateMe]

Top Choice

1. Genpact Wachovia
2. Dell
3. Shell Shared Services
4. IBM
5. Sykes


Enter at your own risk:

1. Teleperformance
2. OneGlobal
3. Ventus
4. West
5. Epixtar

[namazucon]

Sykes is the best! - at a total combined stay of 2 years (2 accounts), they also rock in year end parties!

[daasnwer]

Sykes is the best! - at a total combined stay of 2 years (2 accounts), they also rock in year end parties!

e baba basic pay sa sykes

[Yamato_Senpai]

FIRST SOURCE is the worst of all, no night diff, t.y. sa OT, military style of system, delayed lagi sweldo, mas nauuna pa yung mga nasa management magsweldo keysa sa agents. And here's the thing, ang tataba ng mga nasa management tapos ang papayat ng mga agents, obvious na ninanakawan nila sarili nilang agents!!! FIRST SOURCE SUCKS!!!

[MarciCinnamon]

If a company is Stock Exchange listed (US or PI) then its worth considering.

If a company is under 100 seats, then you'll see account, payroll, and management issues

The top five will provide: work life balance; good pay and challenging work
The bottom five: will harm your resume.

[ninjapro]

worst calll center that ive been to




1. TELETECH*peace**peace**peace**peace**peace*

[theone_1]

WORST ?
FIRST SOURCE - sobrang bulok ng systema!

[superdimple]

talk about ignorance...:bop:

SYKES of course!
SYKES again...
SYKES still...
SYKES....

I am SYKES. How far will you let me take you?

hindi naman obvious na talagang fan ka ng Sykes no?

[chik24]

first five based from hearsays:
> hsbc
> sykes
> GE
> aig
> etel

5 worst companies
> first source :bop:
> first source :bop:
> first source :bop:
> first source :bop:
> first source :bop:

[ninjathet0312]

If a company is Stock Exchange listed (US or PI) then its worth considering.

If a company is under 100 seats, then you'll see account, payroll, and management issues

The top five will provide: work life balance; good pay and challenging work
The bottom five: will harm your resume.

Nucomm (now Transcomm) used to have less 100 employees. Mas ok ang palakad. sa bulok na ortigas building pero pinakamagandang management na na experience ko in 5 years sa industry. Now that Transcomm is gearing towards having 5,000 employees..ang gulu-gulo na..parang jungle.

[Epixtar08]

Epixtar the best.

BANKRUPTCY- no longer an issue. very stable company. Training's the best, and you get commish

[miggz22]

My Top 5 BPOs:

1. People Support (I love my own! :))
Maximum Pay can go up to 18,500! for no CSR experience
2. Sykes (nabasa ko sa isang magazine named outsourcing? ito daw ang company na laging highest pagdating sa mga sales)
3. Genpact - Wachovia (Alabang)
good pay :confused: I heard that the basic pay for no CSR experience goes up to 22,000? and the lowest is 17,000 - but I still love my own! :)
4. Convergyz (ok lang...)
5. Etelecare (ok lang din, kaso my bond)

bubbling under:
= Ambergis
= Telus
= HSBC
= Apac
= Teletech
= Infonxx
= ACS
= AIG
(anu pa ba?)


My Bottom 5 BPOs:

1. FIRSTSOURCE SOLUTIONS LIMITED!!! (northgate-alabang) If you want to apply gudluck!

2-5. no comment

[truthbetold]

one of the bottom 5 is logical. transcosmos logicall ekek.

[jhovz]

Top
1. Telus
2.
3.
4.
5.






Bottom
1.
2.
3.
4.
5. OneGlobal

[daasnwer]

telus? ur out of ur mind

[smarterprince]

wait until you have tried Acquire-Asia Pacific. you haven't been through your worst call center experience yet. why dont you check our thread and read what we feel about this company. love your own, they say, but until now, only a handful of the employees have developed a loyalty for this company. The Aussies dont give free rein to the management, it's under constant pressure and demand from the Aussie owners. the main reason employees stay with Acquire is its dayshift.

[smarterprince]

wait until you have tried Acquire-Asia Pacific. you haven't been through your worst call center experience yet. why dont you check our thread and read what we feel about this company. love your own, they say, but until now, only a handful of the employees have developed a loyalty for this company. The Aussies dont give free rein to the management, it's under constant pressure and demand from the Aussie owners. the main reason employees stay with Acquire is its dayshift.

[ikay_1019]

Maganda sa Shell CSC Manila. Its located at RCBC Tower 2. Maganda yung perks and syempre SHELL is SHELL.

[heattheroad]

at dahil magaganda ang mga call center na ito, if u want a full packed tour...

Sagada Scene 2008
Philippines version of Shangri-la will be experienced this October.

Sagada is definitely remote and exotic which is one of the popular as a destination of foreign adventurers.

Sagada features caves that can be explored (even by non-experts) with the aid of local guides, an interesting hike along an underground river, a waterfall and pool to cool off in after a day of exploring, and a quiet serenity only found off the beaten path.


The forebears of the current residents practiced an unusual burial practice by hanging and stacking coffins, hewed from tree trunks, in the limestone karst cliffs and caves near town.

So if you want to experience nature before it’s too late, join the Sagada Tour this October 18-20 and be acquainted with much awaited travel experience you won’t surely miss.


SAGADA SCENE 2008

3days/ 2 nights

October 18-20, 2008

PACKAGE AT P4, 500 per person

all inclusive of:

round trip air-conditioned bus Manila-Bontoc-Manila
Jeepney transfer Bontoc-Sagada-Bontoc
3d/2n accomodation
Service tour transfer around Sagada
breakfast and buffet lunches and dinners
environmental permits and entrance fees
Service of the Local Sagada Guides and Cave guides and lamps
Service of the tour director

ITINERARY:

Day 0 October 17, 2008
06:30 PM Meeting Time at the Bus Terminal
08:00 PM ETD Manila to Bontoc

Day 1 October 18, 2008
06:00 AM ETA Bontoc
09:00 AM Check-in
10:00 AM brunch
11:15 AM free time
01:30 PM Start of Tours

- Bangaan rice terraces
- Bomo-ok Big Falls
07:00 PM Dinner
08:30 PM socials

Day 2 October 19, 2008
06:00 AM Wake-up Call
07:00 AM Breakfast
08:00 AM Start of Tours (trekking)
- Hanging Coffins
- Sagada Town Proper
- Echo Valley
- Calvary Hill
- Sagada Weaving
11:30 PM Lunch
01:00 PM Continuation of Tours (spelunking/cave connection/rapelling)
- Sumaguing Cave
- Lumiang Cave
05:00 PM free time (shop for souvenirs and pasalubong)
07:00 PM dinner

Day 3 October 20, 2008
04:30 AM wake up call
06:00 AM ETD Bontoc to Manila
04:00 PM Manila

heattheroad08@yahoo.com
www.heattheroad.wordpress.com
0923-9265816 / 0906-2676609

may discounts sa group of 10, team building na!!!

[rcamil41]

Top
1. Telus
2.
3.
4.
5.






Bottom
1.
2.
3.
4.
5. OneGlobal


?!?!?!?!?!?!?!

are u kidding me?!
I was once part of this company (when it was still know as ambergris and TELUS was just an account.)

[rcamil41]

Convergys is overrated.

I have some friends who are now resigning from that company due to office politics and mismanagement issues.


im also from CVG, been with them for over a year now. regarding office politics and mismanagement...I guess its just natural in any ofc environment and I guess that also depends on the account ur in..CVG is a big company so u cant generalize.

[ChaiiZky]

DELL... Ethics mann, Ethics...

[bloodlines]

24/7 customer! they're new...just over 2 years now but its growing. d sya yun tipong biggest in the industry but i know its making a buzz out there!

[inteletech]

Magkano ba starting sa Convergys?
Marami nagsasabi mababa lang daw, kumpara sa banat na banat mong trabaho?:bop:

[imnotworkaholic]

My Top Call Center is 24/7 Customer Philippines Inc.
it's incomparable. i've been to a couple of CCs prior to 24/7 pero the best **** tong center na to. :bashful:

[Blaire_23]

sabi nila qualfon is the worst kasi corrupt daw sa payroll ang sweldo nila.. my friend was a year na sa qualfon still walang increase sa sweldo..

[sydney08]

Hi All,

I just want to ask if you are familiar with ICT?

[iceqube0821]

here's my top 5 pick:

1. 24/7 customer - i work here and sobrang taas ng basic
2. sykes - ok management
3. shell - ok daw **
4. jp morgan chase - taas din basic
5. etelecare - nasdaq listed


bottom pick:

1. teleperformance - pinakabulok na management, madalas me dispute ang sahod

[Yamato_Senpai]

Dell is the number 1 call center, 24k starting and after 6 months you'll get a increase of 10k.

The worst is First Source, all corruption, and with Nikki stealing money from agents and has a pending estafa case with convergys and tax evation case with bir, no wonder she got a range rover and a bmw within a year.

[khaye28]

1. Sykes - Good working environment, Excellent benefits and allowances
(masaya sa floor (email acct), ang bilis ng araw sweldo na ulit di mo mapapansin)

2. Convergys - Good pay...
(un lang, toxic xe sa 2 accts na-handle ko dun dati.... uber stressed!!!)

[ENCORE]

1. Sykes - Good working environment, Excellent benefits and allowances
(masaya sa floor (email acct), ang bilis ng araw sweldo na ulit di mo mapapansin)

2. Convergys - Good pay...
(un lang, toxic xe sa 2 accts na-handle ko dun dati.... uber stressed!!!)

Anong email account ka naman sa sykes, Win Live? Baka kilala kita, hmm! :)

[inteletech]

No. 1 - In-house, back office job 30% call, 70% tsismisian at office job.

[Frau Castor]

Top contact centers na pinanggalingan ko
1. 24/7 customer
2. Convergys


Bottom
1.Confabia-start-up call center. alang benefits, 12 mos contract, alang 13 mo pay, facilities bulok from production floor to pantry, alang training na maayos, *** mga tao isang 30 mins ang break sa 8 hr shift kung makapag-break ka grabe super late dahil at biglang nagtatanggal ng agents ng alang due process.
Ang maganda lang ** eh dayshift at *** tax eh 2.5%. Kung **** nyo nga. Pang short-term goal e.g day-day needs mo pwede ka ** pero career growth ala **.

It was a learning experience lmao

[coff33_add!ct]

Top 5
1. JP Morgan and Chase
2. Shell
3. SYKES
4. IBM
5. SITEL



BOTTOM 5
1. TELEPERFORMANCE - poor management... kaya ayan lahat sila mukhang poor...hahaha
2. NCO

others i dunno...

[Frau Castor]

@coff33_add!ct
Kasama sa top 5 ang sitel?! baka you mean before sila nabili ng clientlogic. Galing dyan brother ko at some of my friends. Hehe ayaw ko ng magsalita.

[inteletech]

Top contact centers na pinanggalingan ko
1. 24/7 customer
2. Convergys


Bottom
1.Confabia-start-up call center. alang benefits, 12 mos contract, alang 13 mo pay, facilities bulok from production floor to pantry, alang training na maayos, *** mga tao isang 30 mins ang break sa 8 hr shift kung makapag-break ka grabe super late dahil at biglang nagtatanggal ng agents ng alang due process.
Ang maganda lang ** eh dayshift at *** tax eh 2.5%. Kung **** nyo nga. Pang short-term goal e.g day-day needs mo pwede ka ** pero career growth ala **.

It was a learning experience lmao

Saan tong confabia, parang gusto ko maglaro dito. pwede ba dito 1 month lang:bop:

[coff33_add!ct]

@coff33_add!ct
Kasama sa top 5 ang sitel?! baka you mean before sila nabili ng clientlogic. Galing dyan brother ko at some of my friends. Hehe ayaw ko ng magsalita.

i know... well nung time ko **** na andun ako ok **** :)...i dunno other centers so yun nlng hahha:lol::rotflmao:

[snugglebunny]

24/7 Customer Philippines!!!!!! From agent to QA in less than 3 months...i love it!

[Frau Castor]

@snugglebunny
good for you

[Mr.Tampabay]

TOP 5

note: number 2-4 sa top 5 e in order hahaha! basta number 1 for me 24/7! we rock! :bop:
1. 24/7 CUSTOMER PHIL - currently employed -TWC ako | Pinaka mataas na basic pero sobra dali ang scope.ISP I'm sure 24/7 folks will all agree
2. Teletech - benefits / good working environment - love the interior! / great pay compared to Teleperformance, clientlogic
3. Siemens Business services - great pay - medjo toxic helpdesk*nike compared to tech support
4. Convergys - great pay / pero toxic *** bellsouth
5. *** na ko maisep.. yan yung mga ok na experience ko*okay*

BOTTOM :grrr:

1. Alorica - not sure with the spelling - i think they closed out already - hindi nag bayad ng SSS and TAX ko! - bulok facilities!:grrr:
2. Voisworx - Outbound Campaign - hindi din nag bayad ng tax ko !
3. Clientlogic - ok din training ng dell - baba sahod
4. Teleperformance - only stayed there for 2months - bulok!

[gurl_taray18]

TOP 5

4. Convergys - great pay / pero toxic *** bellsouth


:lol:

toxic kse pampagulo din yung mga client!:bop:

TOP
1. sykes - i love the hazard pay! :lol:
2. convergys - was promoted to my then dream call center post *okay*

2 lang since di naman ako nag-work sa ibang cc.

[yummy_mummy]

*okay*

The best cc I've worked for is 24/7 Customer Phils. Great Pay, Great culture.. Great Parties!!! :bop:*okay*

[khaye28]

Anong email account ka naman sa sykes, Win Live? Baka kilala kita, hmm! :)


;)

ikaw?

[Mr.Tampabay]

*okay*

The best cc I've worked for is 24/7 Customer Phils. Great Pay, Great culture.. Great Parties!!! :bop:*okay*

KOREK! *okay*

[elektropunk]

24/7 Customer is Top on my list, best management, best basic, best accounts, best co-workers, best environment... need I say more?! don't think I can try any other call center after working here!! :bop:*peace*

[olweiz_a_jinx08]

#1 HSBC -great pay, great benefits, in-house, daming cute guys, (awww!) great Christmas parties

bottom

e-pldt- claims they are the first 100% Filipino-owned call center in the country...

could have been a good thing for Filipinos, but they suck big time in security, salary, and HR policies.

takes away some amount of money for a minute or two of being tardy, but never pays for an hour or two of over time for their so-called team meetings or QA rally...

[sgtkamote]

since dami nagsasabi na CC ang verizon business, edi un ang TOP CC para sa akin.....why?

high pay
relaxed environment
no internet restrictions (YT,streaming A/V, YM,flash games, etc etc)
sleep all you want (only on certain groups :D)
free (via voucher) cert exams
etc etc =)

of course, meron din sabit to....
10% night diff
13mo pay distibuted /mo (di mo ramdam pero andun pa din hahaha)

[frEEsTyLaZ]

Epixtar the best.

BANKRUPTCY- no longer an issue. very stable company. Training's the best, and you get commish

hi can u tel me more about EPIXTAR???

trainee na po kse ako ** and i wanted 2 know if maganda ba *** management...

sbe daw kse SCAM dw 2!!!

hindi ba mahirap *** regularization??

hindi ba *** kuripot??

tel me more tel me more!!!

huuhuhuhu.....

pls reply....

tnx in advance!!!!:rotflmao:

[rakishta]

you forgot to mention the 6 day work week :p

as well as the dreaded... KIR Violations....

[Blue-ray]

TOP 5
1. 24/7 - This company looks promising. (Im not working here ah nabasa ko lang sa forums mukhang ok dito) :)
2.Etelecare - This company is Employee Centered good management/salary/environment. I LOVE IT (Gusto ko bumalik dito nahihiya lang ako sa Boss ko):love:
3.JP Morgan - Highest paid yata dito mga agents
4.Sykes/People Support/Convergys - Stable and pioneering
5.IBS - Nice benefits and compensation

Bottom 5
1.VXI - not professional ang management . (pero ganda RCBC my dream workplace)
2.Teletech - parang TH (claiming na number 1 daw ***?)
3.Clientlogic - baba pay:confused:
4.Sutherland - dugyot daw? wala pantry? :lol:
5.ACS - biggest retrenchment in the Philippines project based yata sila dito. DISPUTE DISPUTE:bop:

[freshbabe]

TOP 5
1. 24/7 - This company looks promising. (Im not working here ah nabasa ko lang sa forums mukhang ok dito) :)
2.Etelecare - This company is Employee Centered good management/salary/environment. I LOVE IT (Gusto ko bumalik dito nahihiya lang ako sa Boss ko):love:
3.JP Morgan - Highest paid yata dito mga agents
4.Sykes/People Support/Convergys - Stable and pioneering
5.IBS - Nice benefits and compensation

Bottom 5
1.VXI - not professional ang management . (pero ganda RCBC my dream workplace)
2.Teletech - parang TH (claiming na number 1 daw ***?)
3.Clientlogic - baba pay:confused:
4.Sutherland - dugyot daw? wala pantry? :lol:
5.ACS - biggest retrenchment in the Philippines project based yata sila dito. DISPUTE DISPUTE:bop:

HAHA! Dream workplace ang RCBC?? MALUNGKOT AMBIENCE sa RCBC PLAZA pag gabi... Siguro mas okay pa workplace na as in owned by the company talaga... Like CVG & PEOPLESUPPORT.. TELUS.. mukhang mas masaya pa yata sa PBCOM.
Mukha kasing buhay na buhay eatery sa gabi na nakapalibot.

Siguro ang YOSI AREA SA RCBC ang pinaka magandang tambayan,
kung yosi addict ka. May hotdog kiosk pa naman din.

Although working in RCBC pag graveyard may catered food yung callcenter company namin before, pero nakakasawa ang food/ tapos medyo pricey pa. Kaya 7eleven/TropicalHut(konting lakad mo na lang eh mararating mo na SYKES BURGUNDY)/ kahit yung burger stand MINUTE BURGER sa tabi ng RCBC ewan ko kung nandun pa, kasi walang kainan na bukas sa loob ng RCBC. Kapag nagsawa sa catered food. Ang buhay lang na kainan sa RCBC Plaza eh yung cafeteria ng mga guards.:rotflmao::rotflmao: (magtiis ka sa kulob at init)

[chickenphox04]

guys any ideas sa salary ng access worldwide? may sign in bonus pa daw eh? ok ba dito? pa share **** p0h ng info..:bop:

[gazelle011609]

According to what i've read in INQ7.net's IT section that call center is just a fad, probably it will ceased in 2007.



2009 na pero nandito pa rin ang mga CC's. too much speculation.

[3pleseven]

AMBERBASE (formerly EPIXTAR) ang pinakajologs na CC sa lahat. salary, account, facilities, pati employees nila jologs. sobrang unprofessional. mga warfreak, palengkera't, asal squatter silang lahat. yung may mga position pa yun ang asal squatter pa of all. ganito bang klaseng mga "tae" nirerepresent ng jologs na kumpanyang ito? sabagay basura naman silang lahat. lolx.

isa pang nagpag-jologs ng company na to, i've heard recently may isang palenkerang employee na gagawa't gagawa ng kasinungalingan at skandalo just to hook up with some one. how classless & pathetic can you get?! siguro desperate at hindi makakuha ng papatol sa kanya na matino ang itsura. sideline pa nya siguro pag dayoff hooker, at mga wrinkly dirty old coots lang clients nya. lolx. :lol:

well it just shows naman na it reflects pagkajologs nila pati sa itsura nila. lolx. :rotflmao:

[aftercall12345]

guys any ideas sa salary ng access worldwide? may sign in bonus pa daw eh? ok ba dito? pa share **** p0h ng info..:bop:


oo....malaki talaga dito...one of the most competitive sa entry level kaya lang madugo ang labanan...kahit wala kang call center experience
basta college grad pasok ka na sa banga....yun lang para kang kukuha ng board exam...kasi you need to pass the series 7 and series 63 licensure exam para makapag product training ka or else tanggal ka sa work tapos may bond k pang 20k.....series 7 and series is a licensure exam for you to sell US stocks ....u r not an ordinary agent but rather a licensed US stockbroker ....so pag pumasa ka sa exam ka level mo na yung mga stockbroker sa new york stock stock exchange...
sila yung mga nakikita mo b4 na nag sisigawan sa stock market..ang sosyal di ba.....hahahahaaa..that is kung pumasa ka.....hay naku baket ako nag po post dito dapat nag aaral na ako for the exam...hahaaa...anyway in response to your question here is your answer..teka hanapin ko muna sa baul yung contract ko haaaaaaa......dyraaaaaaaaaaaaan...eto na ***


for the first 7 weeks of training-20k plus 10 % night diff
after 7 weeks if u pass series 7 and series 63-
23k base pay monthly
500 pesos meal allowance
500 pesos transpo
after 9 weeks of product training-3k technical allowance if u handle
accounts that needs a license
so roughly 16 weeks or 4 months ang gross mo eh....27k
but wait theres more!!!

10k-bonus upon passing series 7
5k-after completion of of product training
5k-signing bonus upon regularization
20% night diff-upon regularization


wish ko lang makapasa me series 7 para makuha ko yang mga numbers na yan...sige po review muna....

[palangga7879]

BOTTOM :grrr:

1. Alorica - not sure with the spelling - i think they closed out already - hindi nag bayad ng SSS and TAX ko! - bulok facilities!:grrr:
2. Voisworx - Outbound Campaign - hindi din nag bayad ng tax ko !
3. Clientlogic - ok din training ng dell - baba sahod
4. Teleperformance - only stayed there for 2months - bulok!



ditto *okay*

[Papa Bear]

based sa mga feedbacks and sa mga comments na nakasama ko sa call center, halos lahat ng nanggaling sa Etel, nanghihnayang sila..

sana makapasok din ako sa etel..

[sexy_sadie]

anyone who knows any call center looking for a food concessionaire? contact me please (will give you a commission)
09213456951
thanks

[rockets_jr22]

As of Now HGSL (Hinduja Global Solutions Ltd), is one of the best Call Center Companies in the Philippines.

If you are interested to know some basic information about HGSL please click the link below:

http://www.pinoyexchange.com/forums/showthread.php?t=410523

If you are:
*Looking for a great and wonderful Job that will help you maximize your Career
*Looking for a fixed Saturday and Sunday off (We have accounts with that privilege).
*If you are a newbie in applying in call centers (I can provide some basic information on what will you encounter in most of call center's recruitment process)
*If you are looking for a Very good and stable company plus fun environment!
*If you have call center experience (we offer up to 25K for our financial account)

[sam_boy]

2009 na pero nandito pa rin ang mga CC's. too much speculation.

sabi sa inquirer philippine bpo will grow to a 100 billion usd industry . . . so cc companies will stay here for long . . .

[iceiceyelo]

based sa mga feedbacks and sa mga comments na nakasama ko sa call center, halos lahat ng nanggaling sa Etel, nanghihnayang sila..

sana makapasok din ako sa etel..

Ako din nanghihinayang sa etel :mecry: galing ako dun e. Sobrang ganda. Aun, AWOL nga lang ako hahahahah :lol::D Pero, irrecommend ko **** etel. :)

[lancealmekian]

Top 5 (not in this order)

HTMT (AmEx)
Stellar (IP Relay account)
JP Morgan (Fraud)
Shell
Capital IQ (not really a call center but it has a similar feel to it)

Bottom 5 (again, not in this order)
Sykes
E-Telecare
Telus
KGB (formerly InfoNXX)
Ventus

People can argue all they want, but if you compare paychecks and HMOs, you'll see why I posted those call center names there.

Edit: I forgot to mention NCO and PNI-KMPG. Mas okay nga pala ang Sykes at Telus sa dalawang ito. Dami pang ibang call centers na mababa pa sa 10k ang starting, hindi ko na lang alam mga detalye dahil hindi naman ako nakapagapply man lang sa mga yun (pero sa Makati maraming ganun).

[freshbabe]

Top 5 (not in this order)

HTMT (AmEx)
Stellar (IP Relay account)
JP Morgan (Fraud)
Shell
Capital IQ (not really a call center but it has a similar feel to it)

Bottom 5 (again, not in this order)
Sykes
E-Telecare
Telus
KGB (formerly InfoNXX)
Ventus

People can argue all they want, but if you compare paychecks and HMOs, you'll see why I posted those call center names there.

Edit: I forgot to mention NCO and PNI-KMPG. Mas okay nga pala ang Sykes at Telus sa dalawang ito. Dami pang ibang call centers na mababa pa sa 10k ang starting, hindi ko na lang alam mga detalye dahil hindi naman ako nakapagapply man lang sa mga yun (pero sa Makati maraming ganun).

Grabe ka naman, pinanghihinayangan ko nga yung NCO kasi ni-reject ko/ sa sales ako ilalagay. Mas okay naman yata siya sa TELUS & SYKES. Kasi mataas naman sa 16k basic offer nila. Saka puros collections ang account. Saka sa VENTUS bakit naman?? Parang ang taas na ng COMP&BEN nila, laging naka-post sa MANILA BULLETIN. Pero management/account yata di maganda dito.

[lancealmekian]

Grabe ka naman, pinanghihinayangan ko nga yung NCO kasi ni-reject ko sa sales ako ilalagay. Mas okay naman yata siya sa TELUS & SYKES. Kasi mataas naman sa 16k basic offer nila. Saka puros collections ang account. Saka sa VENTUS bakit naman?? Parang ang taas na ng COMP&BEN nila, laging naka-post sa MANILA BULLETIN. Pero management/account yata di maganda dito.


Mataas ang basic ng NCO, pero hindi na tataas ang sahod mo dun kahit kailan, stuck ka na sa 16k (ang alam ko nga 15k ang technical account nila e, yung XBOX). Dami kong friends galing NCO XBOX na nagsilipat ng Stellar dahil nainis sa sahod.

Yung Telus naman, kung benefits, tingin ko hindi mananalo sa Sykes yan o sa People Support. Yung dalawang yun ang talagang maganda ang comp and ben. Pero mababa ang starting sa Telus, hanggang 14K lang ang pinakamataas nila na basic. Maganda lang yung site nila sa Cubao, may Basketball court at Gym.

[freshbabe]

Mataas ang basic ng NCO, pero hindi na tataas ang sahod mo dun kahit kailan, stuck ka na sa 16k (ang alam ko nga 15k ang technical account nila e, yung XBOX). Dami kong friends galing NCO XBOX na nagsilipat ng Stellar dahil nainis sa sahod.

Yung Telus naman, kung benefits, tingin ko hindi mananalo sa Sykes yan o sa People Support. Yung dalawang yun ang talagang maganda ang comp and ben. Pero mababa ang starting sa Telus, hanggang 14K lang ang pinakamataas nila na basic. Maganda lang yung site nila sa Cubao, may Basketball court at Gym.

sa Collections 18k offer sa NCO-FORT. Experienced agent nako.. di nila ako gusto ilagay sa collections, sales daw so back out ako. You're right maganda benefits sa PS & SYKES. Ayaw lang nila magtaas ng basic sa SYKES acc. to what i read in their threads.

[philoking13]

based sa mga feedbacks and sa mga comments na nakasama ko sa call center, halos lahat ng nanggaling sa Etel, nanghihnayang sila..

sana makapasok din ako sa etel..
Maganda nga siguro sa Etelecare. Ayala company yan eh. :)

[philoking13]

oo....malaki talaga dito...one of the most competitive sa entry level kaya lang madugo ang labanan...kahit wala kang call center experience
basta college grad pasok ka na sa banga....yun lang para kang kukuha ng board exam...kasi you need to pass the series 7 and series 63 licensure exam para makapag product training ka or else tanggal ka sa work tapos may bond k pang 20k.....series 7 and series is a licensure exam for you to sell US stocks ....u r not an ordinary agent but rather a licensed US stockbroker ....so pag pumasa ka sa exam ka level mo na yung mga stockbroker sa new york stock stock exchange...
sila yung mga nakikita mo b4 na nag sisigawan sa stock market..ang sosyal di ba.....hahahahaaa..that is kung pumasa ka.....hay naku baket ako nag po post dito dapat nag aaral na ako for the exam...hahaaa...anyway in response to your question here is your answer..teka hanapin ko muna sa baul yung contract ko haaaaaaa......dyraaaaaaaaaaaaan...eto na ***


for the first 7 weeks of training-20k plus 10 % night diff
after 7 weeks if u pass series 7 and series 63-
23k base pay monthly
500 pesos meal allowance
500 pesos transpo
after 9 weeks of product training-3k technical allowance if u handle
accounts that needs a license
so roughly 16 weeks or 4 months ang gross mo eh....27k
but wait theres more!!!

10k-bonus upon passing series 7
5k-after completion of of product training
5k-signing bonus upon regularization
20% night diff-upon regularization


wish ko lang makapasa me series 7 para makuha ko yang mga numbers na yan...sige po review muna....
oh yeah!? astiggggg! hahahahha! mkpg-apply nga!

[philoking13]

Pay was good when I was with Infoxx (now KGB). My basic was just 15k yet I earned at least 20,500/month. If you're good, you get almost 10k more because your 100% QA score each week is worth 2,400k. If you want to earn more, you sign up for OT. You get 150% - 200% rate plus 100pesos worth of GC, starbucks or SM. Isn't it quite a salary? And you get to speak in that British tongue!

[philoking13]

I had 1500 di minimi. 2500 productivity pay. and 2000 travel allowance. The performance incentive (100%QA) is actually PHP 60 x # of hours) so if you rendered OT and hit that 100, oh, that's payday indeed! I lived the good life. But as the song goes, some good things never last...

[lancealmekian]

may tumiklop na raw ata na account ang KGB e. Nagwork din ang wife ko dun nung mga 2005, sobrang ganda at the time dahil every other friday may 10k na net. Pero hindi na raw ganun dito ngayon, lalo na nung naging KGB.

[musika88]

hi guys what can you say about JPMORGAN CHASE? and how about ACS in the mall of asia?

[lancealmekian]

JP Morgan Malaki offer dyan sa fraud, okay din comp and ben (alam ko ang net mo dyan 20K+ per month kasi may friend ako na nagwowork dyan ngayon sa Bonifacio Global City ata). Pero haggard naman masyado, kasi financial account yan.

Maraming ACS kasi, pero kung Advanced Contact Solutions yan, okay siguro kasi sister company ng Stellar yan, mataas ang basic most of the time, especially pag tech support, pero walang maganda sa comp and ben, pati HMO wala atang kwenta.

[qcboi84]

Top 5 (not in this order)

HTMT (AmEx)
Stellar (IP Relay account)
JP Morgan (Fraud)
Shell
Capital IQ (not really a call center but it has a similar feel to it)

Bottom 5 (again, not in this order)
Sykes
E-Telecare
Telus
KGB (formerly InfoNXX)
Ventus

People can argue all they want, but if you compare paychecks and HMOs, you'll see why I posted those call center names there.

Edit: I forgot to mention NCO and PNI-KMPG. Mas okay nga pala ang Sykes at Telus sa dalawang ito. Dami pang ibang call centers na mababa pa sa 10k ang starting, hindi ko na lang alam mga detalye dahil hindi naman ako nakapagapply man lang sa mga yun (pero sa Makati maraming ganun).

Isama mo na rin sa bottom 5 *** WEST Contact bulok jan lalo na management

[Huwondelacruise]

The Best and Worst Call Centers in the Philippines (http://callcenterblogger.com/2009/11/best-and-worst-call-centers-in.html) - according to PEXers feedback.