Top 5 and Bottom 5 Call Centers here in the Philippines

[Jareth]

Based on your opinion, hearsay, and/or experience what are the best and worst call centers here in the Philippines today?

And why?

my pick:

Top 5

1) Convergys - Good pay, stable company, stable accounts- woohoo- top of the heap!

2) Etelecare - Good training, good culture, good benefits (30% night diff, etc)

3) Sykes - Good training, good work environment

4) Ambergris - Good accounts, good facililities, good training

5) C Cubed - Has improved significantly since the Lopezes pulled out- good training


Bottom 5

here's my bottom feeders list

1) Air Relay - Broken promises- low pay, delayed salaries- coupled with bad management (stupid American GM who sucks)- forget it!

2) Contact World Low pay, contractual employment- unstable account- forget it!

3) All Asia - contractual employment, low pay, bad management... thanks but no thanks.

4) Epixtar - uh.. epixtar = bad news- it's a scam. and most of the senior management came from the now defunct i-call (unfortunately- epixtar rehired the idiots who mismanaged i-call).

5) Eperformax - bad management, poor business direction- i'll pass

[FPJ_45]

Contact world is now Client Logic there are promises... let see but "Promises are made to be broken" hehehe


Etelecare ???? I have a co worker who say's it's toxic to work there... many people died due to too much pressure in there jobs.

[razzp]

Toxic? :D

[otakusenshi]

client logic... they still offer low pay, etel - they have a fast number of employees as in mabilis umalis ang mga bagong dating ahhahaha....

ambergris - mas mahalaga ang service level kaysa mastress ang employees nila noh

c3 - diba source1 na to? pero low pay p rin...

convergys... lets just hope they maintain that certain level... dumaan na dyan ang etel, pero what happened to etel? 45k bond 2yrs non compete clause - convergys nga ndi tumatanggapng employees na may noncompete clause eh...

[bishop]

etel? no way... this company has been sold like three times in the past few years...


PeopleSupport is definitely in the top 5.

[QuincyJoi]

i think call centers are just starting or training ground for fresh grad... yung mga na-u-uto pa nila! meaning...those:mecry: poor creatures who still don't know what are their benefits...kaya nga come & go tao sa call center aside from the abnormal life na shifting sked lalu na pag *pexadik*graveyard shift ka at yosi :smokin:lang ba pahinga?!! pero syempre masaya :sprung: pag pay-day laki night diff e!

when i was a newbie as tech support, i remember our trainer said don't rush the contract signing coz its like selling your soul to the :devil::flamedvl:...contacting hell...gotcha!!! :shutup:

sa mga kinareer ang :walkman:call center*phone*...enjoy pa siguro sila and still having fun.

GOOD LUCK!!!:turncat:

[FendeR_21]

pls explain the bond of etel... i have no idea what is it, 45k for 2 yrs???

[yellowRanger]

my top five are as follows:

1. Ambergris Solutions: Good Pay, Class-A Facilities,Good training! Good Management and Reputable Accounts!(diverse from utility, tech to inbound sales customer service.) Good people(most of them are from up, dlsu,ust, ateneo, miriam etch...) and definitely the perks and Incentives!

2. Convergys: Reputable and solid international reputation(however, we pray that they dont become a fly-by-night call center...)

3. People Support: Strong when it comes to tech accounts! Honestly I dont know much about them. Good environment as well like ambergris a lot of their agent and support staff are from up, dlsu,ust, ateneo and others...

4. Source1(formerly Ccube): Good Training.

5. Sykes: Good Working environment.


bottom five? no comment!

[Jeffreyw]

According to what i've read in INQ7.net's IT section that call center is just a fad, probably it will ceased in 2007.

[LinuxMandrake]

source one asia? best? hmmm... not to offend pero galing ako dun. oo maganda ang training, pero ang ops eh... eh... hmmm... no comment po.

call centers in the philippines are here to stay. kasi win-win situation ang both parties. mataas ang sweldo ng agents or reps, then ang capitalist naman eh nakakamura, and they get the same (sometimes even better) quality sa calls they get.

[_S_H_I_N_M_A_]

Originally posted by FendeR_21
pls explain the bond of etel... i have no idea what is it, 45k for 2 yrs???

If you resign before you have reached your second year of employment with Etelecare- you have to pay them P 45K to cover the cost of your "training" - that's it.

[chinghe]

Originally posted by Jeffreyw
According to what i've read in INQ7.net's IT section that call center is just a fad, probably it will ceased in 2007.

i'd really appreciate it if you could post the link here.

[_TweeZ_]

How about teletech? what can you say about this company?

[FendeR_21]

*** 2yrs bond ang etel? wowwwwwwwwwwwww grabeha, neck strangling

[otakusenshi]

ang pagkakaintindi ko sa etel, you have to work for 6mos, if you leave before the said number of months, you will have to pay 45k. OR WORK FOR ONE WHOLE MONTH w.o getting paid.
what i mean of 2yrs non compete clause, you are not allowed to work on the same industry (which is a call center) within 2yrs starting at the date of last service or termination or resignation...

TELETECH.... where in fort boni or in roxas blvd?
kasi ganito sa fort boni...
its actually Vocativ (a subsidiary company of ePLDT), an outsourcing company and the people hired by vocativ work for teletech.

Now, Teletech in Roxas are purely teletech, although malayo para sa iba pero maganda ang office (still haven't seen it, reactions lang for former colleagues who used to work in vocativ na nilipat na sa roxas)
Kasi, lahat ng reklamo ng vocativ employees binuhos nila roxas blvd, like having a garden inside the bldg, ewan ko lang kung may kama na talga sa quiet room, may shower room at ang alam ko flat screen and mga computers doon... (im not sure about the flat screen

ahheheheh... questions?

[allertsek]

it's not a 2 year bond at etelecare. it's only for 6 months.

[otakusenshi]

6mos bond and 2yrs non compete clause...

[promil kid]

hi people! i'm just new here. i vote for PS. apart from the salary and the benefits, the management/HR is so cool! sobrang relaxed ang environment. you need not to come in office attire,. you are given your own PS email account which is accessible even outside the office. while it is true that they have policies such as no cellphones, no eating, no surfing, they are actually not strictly enforced. there's one account though which occupies the whole floor where you have to surrender your cellphone and internet access was disabled kasi sobrang sensitive ng account because it deals with finance. pati ballpen and paper bawal!

this company actually gives you opportunity to grow. nasasa'yo na lang if you want to take advantage of them. they don't regard training as a Department but as a University. they actually call it PS University. You can enroll in courses like workforce management, finance, management and even technical courses. and while you're with the company and would like to try it out in other departments, they have a Volunteer Internship program. you can volunteer in HR, Admin, Finance, QA, Workforce and even in Training.

ano pa ba? yun lang masasabi ko, sobrang impressed ako with the rate this company is growing. they have a facility in Cebu which opened middle of last year and this year, tinatayo na yung PS Center sa tapat ng makati med tapos next week io-open na yung isang facility sa buendia sa may Export Bank.

Di pa ko regular pero the company gives you a raise pag na-regularize ka plus stock options. i don't know kung ano yon.

[otakusenshi]

well promil kid, im happy for you, and even as much as i want to apply fo PS eh, it not as accessible to me, although pwede kaso ang hirap ng malau ang haus... two, eh april pa ako pwede mag reapply kasi i failed the exam last october :D

[kennster]

Originally posted by _TweeZ_
How about teletech? what can you say about this company?

TeleTech just bumped Convergys out as the no.1 call center in the philippines..
basically right now, TeleTech is the place to be! :)

[kixter]

i'd still go for AOL Member Services Inc., Phil.

the culture is great, benefits are the greatest, have access to even the GM like talk to her when you see her walking around, hear what you have to say and act on it immediately if valid....

the pay is at par with the call centers in Manila, work for 8 hours but the 1 hour is a paid break time...

uptrainings are done at least once or twice a week, promotions will be based on your performance and not by kissing somebody's arse....

and the best of all, free internet access at home... hooooo.....

:hiphop:

[otakusenshi]

Originally posted by kennster
TeleTech just bumped Convergys out as the no.1 call center in the philippines..
basically right now, TeleTech is the place to be! :)

are you from teletech roxas? may i know what type of acct in general do u support? dsl, health, anti virus, 3rd party veri, etc...?

and hows the update of the internet? are all comp have connection and is it true - flat panel monitors for all or tL's?

[otakusenshi]

kixter that's cool!!!
any other details? PM naman diyan...

[Jareth]

you forgot to mention the 6 day work week :p

Originally posted by kixter
i'd still go for AOL Member Services Inc., Phil.

the culture is great, benefits are the greatest, have access to even the GM like talk to her when you see her walking around, hear what you have to say and act on it immediately if valid....

the pay is at par with the call centers in Manila, work for 8 hours but the 1 hour is a paid break time...

uptrainings are done at least once or twice a week, promotions will be based on your performance and not by kissing somebody's arse....

and the best of all, free internet access at home... hooooo.....

:hiphop:

[otakusenshi]

6day work week? but do u work 8hrs a day or 7hrs (6hrs work and 1hr meal break)

[kennster]

Originally posted by otakusenshi
are you from teletech roxas? may i know what type of acct in general do u support? dsl, health, anti virus, 3rd party veri, etc...?

and hows the update of the internet? are all comp have connection and is it true - flat panel monitors for all or tL's?

im sorry but im not at liberty to divulge such information here.. but to give you a hint, ur on the right track! :)

[otakusenshi]

ahehehehe... i understand! anyway, even as much i want to move to teletech eh no transitions allowed :D
i the reason why i was asking eh baka kilala mu *** frnd ko cat.. este...

anyway, teletech is also a good company! sayang nga lang at malau n siya masyado para sa akin...

[kixter]

Originally posted by otakusenshi
6day work week? but do u work 8hrs a day or 7hrs (6hrs work and 1hr meal break)

you work for 8 hours but have a 1 hour paid break....

:hiphop:

[otakusenshi]

ahh ok.. still not bad kasi ndi k naman magpopost dito about aol if u have any problems wth the company

[mark3]

do any of you guys know anything about contactpoint (call center sa ortigas). i got a call for an interview for a q.a. position. feedback naman para may idea ako. ty!

[_TweeZ_]

Wynsum corporate plaza
emerald ave.
ortigas, pasig city

Not sure what floor! 31st floor ata!

[mark3]

feedback naman about the company (contactpoint) good pay? working environment? management? promotion oppotunities? ty ulit....

[kennster]

Originally posted by _TweeZ_
Wynsum corporate plaza
emerald ave.
ortigas, pasig city

Not sure what floor! 31st floor ata!

hi, i think ur pertaining to contactworld.. :)

[TiNyCuTiE]

Originally posted by _TweeZ_
Wynsum corporate plaza
emerald ave.
ortigas, pasig city

Not sure what floor! 31st floor ata!

contactpoint is in 31f, contactworld is in 14f ata

[kennster]

Originally posted by TiNyCuTiE
contactpoint is in 31f, contactworld is in 14f ata

ah ok.. :)

[leftwinger]

nice ranking yellowRanger

[stanley]

Originally posted by _S_H_I_N_M_A_
If you resign before you have reached your second year of employment with Etelecare- you have to pay them P 45K to cover the cost of your "training" - that's it.

It's not 2 years but 6 months; not P45K but P30K.

PeopleSupport - I applied there as a part-timer right at the start of the second semester of this school year. I was informed that I passed right after I took the exam. I, too, knew that I passed coz those who didn't were sent out already. However, the representative after a while told me that they're just gonna call me for the interview. A week later, somebody called in my cell and asked if I could take the test. I said I had already taken the exams and was just waiting for their call for the next stage of my application. I told her that I was just applying for a part-time slot. She just suddenly told me that they're no longer accepting part-timers... I was like HUWAAAT?!! :rolleyes:

[beefeater]

Originally posted by stanley
It's not 2 years but 6 months; not P45K but P30K.



Sa Etelecare, the bond is 2 years and a P45T fne if you are an inbound agent. Whereas, if you're a telemafrketer, 6 months bond and a P30T fine.

[Lasallian_Gentleman]

TOP 5
1. Convergys
2. Etelcare
3. People Support
4. Ambergris
5. Sykes

BOTTOM 5
1. Epixtar
2. Contactworld
3. Teleconnect
4. Influent
5. EPLDT

[okrayfever]

1) SYKES! the best in terms of compensation, benefits and allowances. walang tatalo sa transpo allowance! example: i work in cubao and i am assigned in makati. taxi fare ko is P100/day. so yun ang allowance ko per day. kahit lumipat na ako sa makati hindi na nila babaguhin yun.

2) PeopleSupport - the best when it comes to working condition! walang dress code and hindi sila strict when it comes to internet usage. they have a recreation room where you can play billiards and online games. meron pa silang shower rooms! yayaman ka pa sa OT! (account dependent):

example: my friend's daily rate is P700 per day. if you come to work on your rest day (8HRS) that's 130% x your daily rate PLUS! P500 incentive.

for 4 hours OT, plus P200 incentive.

Ganda ng Professional Development Program nila. They offer free courses on management, technical courses, workforce management at kung anu-ano pang mga courses.

[okrayfever]

I still have my reservations about Convergys kasi all i hear about Convergys is that they are one of the most admired, or they are the number 1 call center in the world, pero wala pa akong naririnig na talagang kakaiba about them at least when it comes to compensation.

i have seen my brother's contract kasi na di nya tinanggap. wala namang kakaiba akong nakita except for the quarterly bonuses na 10-15% ba yun?

pati yung basic salary for non-experienced CSRs is only P12500.

[black_death]

Convergys is overrated. I have some friends who are now resigning from that company due to office politics and mismanagement issues.

[Pin@tubo]

black_death, yeah i've heard about that. some people think it has something to do with getting executives, TLs, trainers, and such, from different call centers. different styles, methods, culture equal chaos. but i don't know. my headhunter is pushing me there now. i'll have to hang out here for a while to get more feedback.

[Pin@tubo]

btw, how much does Convergys pay for experienced CSRs?

[red_blood]

Originally posted by Pin@tubo
btw, how much does Convergys pay for experienced CSRs?

I was offered 15k for TSR position. I didn't accept it coz i am receiving much higher pay here in our company. Convergys? Good in basic pay but not for allowances and benefits.

TOP 5

1. People Support
2. Sykes
3. Convergys
4. E-telecare
5. Amber

Subukan nyo dumaan ng underpass ng makati. Convergys and Sykes billboards laging magkatapat... hmmmm... Hehehe....

[boogerflicker]

ano ba typical workday (o worknight) ng isang nagtatrabaho sa call center?

[black_death]

Originally posted by boogerflicker
ano ba typical workday (o worknight) ng isang nagtatrabaho sa call center?

calls... calls... coffee breaks... yosi breaks... calls... come irate callers.... u migh encounter some pain in the *** tls and sups... calls... calls... calls...

[thehitman]

Originally posted by okrayfever

i have seen my brother's contract kasi na di nya tinanggap. wala namang kakaiba akong nakita except for the quarterly bonuses na 10-15% ba yun?

pati yung basic salary for non-experienced CSRs is only P12500.

:eek:

Gulat naman ako dito. Iba na talaga ang standards ng mga job hunters ngayon. Nung makapasok ako sa trabaho nung 2000, sobrang gulat at tuwa na ako dahil ang starting pay ko e nasa 5-digits agad. Pero ngayon pala mababa na ang 12.5K na starting salary. Oh well...

:cool:

[FendeR_21]

hi, i belong to a tech account in PS, *** you think of a late schedule like 2am-11am? sabi nila "sweeper" daw yun, meaning kaunti lang ba ang calls namin unlike sa mga shift na nag start sa 10pm??

ok ba yan? :)

[neth_row]

Pareho lang. Medyo mas mahirap nga yung up to 11am, because the call window ends at 11. Meaning, you can't log out until all calls are taken from the queue...and you'd have to finish the call of course. If it's a long call...OT :)

[sixpencer]

eTel over PS? that's funny.

[FendeR_21]

Actually i heard from other agents that calls will be lesser compared to early dawn during sunrise time here onwards (maybe depending on the account) because it would be late afternoon goin evening in the US. is this true? :)

[dudearcher]

oh, how come nobody has spoken about INFONXX? hmm... or VISIONX? or ICT? are they just the average call centers?

[dudearcher]

oh, how come nobody has spoken about INFONXX? hmm... or VISIONX? or ICT? are they just the average call centers?

[allertsek]

Originally posted by beefeater
Sa Etelecare, the bond is 2 years and a P45T fne if you are an inbound agent. Whereas, if you're a telemafrketer, 6 months bond and a P30T fine.

nde na po... and i think it was never 2 years. 1 year and 2 months lang. ngayun, inbound man or outbound, the bond is 45K for 6 months only. that is as of feb 16. ewan ko na lang kung binaba nila sa 30k.

i don't know for other call centers, pero i have wavemates from sykes, converg, peoplesupport, pldt and link2suport and they say they're happy w/ etel and they don't regret moving in.

[just_whistle]

Any word on client logic (formerly contactworld)? Heard some unpleasnt things about contactworld dati. Is it still the same with client logic? I intend to work sana as tech support... Which company do you think is the best choice? Preferably sana malapit sa quezon city... thanks in advance

[angelviper6]

Teletech really sucks, ok *** accent training and call handling, pero kpag product training hell will break rules. here's why!!!

# 1) After a week AMSPEAK, if ever pang gabi ka let say 12mn-8am mon-friday 2nd week call handling naman, cyempre mega bago ulit sched. from graveyard, lipat ka normal office hours like 9am-6pm mon-fri. Pagdating ng 3rd week iba na naman ang sched nyo, dats for product training na, tapos watak watak na kayo ng class nyo from AMSPEAK... definitely the schedule will really ruin ur bodyclock as in di ka nila iinform, malalaman mo nalang na bago na pala sched mo pagdating friday!!!
#2) I was expecting a good facility in taht call center sa roxas, guess what, The first day ng Product training namin, turn on the computer diba, then open Internet EXplorer and then cyempre punta me friendster.com. Aba hindi pala secured ang network nila. Super dami sa popups!After a few seconds restart ka ulit ng PC mo. tapos *** trainor namin gurl *** na pinay super monotonous as in she's like reading a book when she discuss the topic.. kaka loka, mas maganda parin sa client logic kc they will train you well **** na wala kang alam sa computer. After a month super galing mona!I
#3) I HATE the "CALL FLOW" IT SUCKS!!! kami ngang mga technical na sa computers naguguluhan,If u are a technical person solving a complicated problem ull understand what im trying to say pagdating mo sa TELETECH! pano pa *** *** mga walang background sa computer or internet, kawawa naman ***!!
#4) TRainer sucks...trying to give us lesson and telling us that we need to be appropriate with our accent .he himself doesn't have a nice accent and barok pa ang english.
#5) tranportation. total dillemma!!! imagine *** shuttle nila is from 12mn lang, what if tulad nung sched namin na 4-12mn, wala ng shuttle by that time. Ull be forced to walk along macapagal blvd knowing its very risky and madilim sa daan. baka maging bangkay kana paguwi mo. Imagine going on a taxi every shift just to go home!!! Grabeehhh


Bottomline!!! If ur ready to die in this deadspot Callcenter, this is the place for you!! You cud be kidnapped, robbed, raped or be murdered.1 day on ur way to the building!!

[angelviper6]

Teletech really sucks, ok *** accent training and call handling, pero kpag product training hell will break rules. here's why!!!

# 1) After a week AMSPEAK, if ever pang gabi ka let say 12mn-8am mon-friday 2nd week call handling naman, cyempre mega bago ulit sched. from graveyard, lipat ka normal office hours like 9am-6pm mon-fri. Pagdating ng 3rd week iba na naman ang sched nyo, dats for product training na, tapos watak watak na kayo ng class nyo from AMSPEAK... definitely the schedule will really ruin ur bodyclock as in di ka nila iinform, malalaman mo nalang na bago na pala sched mo pagdating friday!!!
#2) I was expecting a good facility in taht call center sa roxas, guess what, The first day ng Product training namin, turn on the computer diba, then open Internet EXplorer and then cyempre punta me friendster.com. Aba hindi pala secured ang network nila. Super dami sa popups!After a few seconds restart ka ulit ng PC mo. tapos *** trainor namin gurl *** na pinay super monotonous as in she's like reading a book when she discuss the topic.. kaka loka, mas maganda parin sa client logic kc they will train you well **** na wala kang alam sa computer. After a month super galing mona!I
#3) I HATE the "CALL FLOW" IT SUCKS!!! kami ngang mga technical na sa computers naguguluhan,If u are a technical person solving a complicated problem ull understand what im trying to say pagdating mo sa TELETECH! pano pa *** *** mga walang background sa computer or internet, kawawa naman ***!!
#4) TRainer sucks...trying to give us lesson and telling us that we need to be appropriate with our accent .he himself doesn't have a nice accent and barok pa ang english.
#5) tranportation. total dillemma!!! imagine *** shuttle nila is from 12mn lang, what if tulad nung sched namin na 4-12mn, wala ng shuttle by that time. Ull be forced to walk along macapagal blvd knowing its very risky and madilim sa daan. baka maging bangkay kana paguwi mo. Imagine going on a taxi every shift just to go home!!! Grabeehhh


Bottomline!!! If ur ready to die in this deadspot Callcenter, this is the place for you!! You cud be kidnapped, robbed, raped or be murdered.1 day on ur way to the building!!

[angelviper6]

Teletech really sucks, ok *** accent training and call handling, pero kpag product training hell will break rules. here's why!!!

# 1) After a week AMSPEAK, if ever pang gabi ka let say 12mn-8am mon-friday 2nd week call handling naman, cyempre mega bago ulit sched. from graveyard, lipat ka normal office hours like 9am-6pm mon-fri. Pagdating ng 3rd week iba na naman ang sched nyo, dats for product training na, tapos watak watak na kayo ng class nyo from AMSPEAK... definitely the schedule will really ruin ur bodyclock as in di ka nila iinform, malalaman mo nalang na bago na pala sched mo pagdating friday!!!
#2) I was expecting a good facility in taht call center sa roxas, guess what, The first day ng Product training namin, turn on the computer diba, then open Internet EXplorer and then cyempre punta me friendster.com. Aba hindi pala secured ang network nila. Super dami sa popups!After a few seconds restart ka ulit ng PC mo. tapos *** trainor namin gurl *** na pinay super monotonous as in she's like reading a book when she discuss the topic.. kaka loka, mas maganda parin sa client logic kc they will train you well **** na wala kang alam sa computer. After a month super galing mona!I
#3) I HATE the "CALL FLOW" IT SUCKS!!! kami ngang mga technical na sa computers naguguluhan,If u are a technical person solving a complicated problem ull understand what im trying to say pagdating mo sa TELETECH! pano pa *** *** mga walang background sa computer or internet, kawawa naman ***!!
#4) TRainer sucks...trying to give us lesson and telling us that we need to be appropriate with our accent .he himself doesn't have a nice accent and barok pa ang english.
#5) tranportation. total dillemma!!! imagine *** shuttle nila is from 12mn lang, what if tulad nung sched namin na 4-12mn, wala ng shuttle by that time. Ull be forced to walk along macapagal blvd knowing its very risky and madilim sa daan. baka maging bangkay kana paguwi mo. Imagine going on a taxi every shift just to go home!!! Grabeehhh


Bottomline!!! If ur ready to die in this deadspot Callcenter, this is the place for you!! You cud be kidnapped, robbed, raped or be murdered.1 day on ur way to the building!!

[angelviper6]

Teletech really sucks, ok *** accent training and call handling, pero kpag product training hell will break rules. here's why!!!

# 1) After a week AMSPEAK, if ever pang gabi ka let say 12mn-8am mon-friday 2nd week call handling naman, cyempre mega bago ulit sched. from graveyard, lipat ka normal office hours like 9am-6pm mon-fri. Pagdating ng 3rd week iba na naman ang sched nyo, dats for product training na, tapos watak watak na kayo ng class nyo from AMSPEAK... definitely the schedule will really ruin ur bodyclock as in di ka nila iinform, malalaman mo nalang na bago na pala sched mo pagdating friday!!!
#2) I was expecting a good facility in taht call center sa roxas, guess what, The first day ng Product training namin, turn on the computer diba, then open Internet EXplorer and then cyempre punta me friendster.com. Aba hindi pala secured ang network nila. Super dami sa popups!After a few seconds restart ka ulit ng PC mo. tapos *** trainor namin gurl *** na pinay super monotonous as in she's like reading a book when she discuss the topic.. kaka loka, mas maganda parin sa client logic kc they will train you well **** na wala kang alam sa computer. After a month super galing mona!I
#3) I HATE the "CALL FLOW" IT SUCKS!!! kami ngang mga technical na sa computers naguguluhan,If u are a technical person solving a complicated problem ull understand what im trying to say pagdating mo sa TELETECH! pano pa *** *** mga walang background sa computer or internet, kawawa naman ***!!
#4) TRainer sucks...trying to give us lesson and telling us that we need to be appropriate with our accent .he himself doesn't have a nice accent and barok pa ang english.
#5) tranportation. total dillemma!!! imagine *** shuttle nila is from 12mn lang, what if tulad nung sched namin na 4-12mn, wala ng shuttle by that time. Ull be forced to walk along macapagal blvd knowing its very risky and madilim sa daan. baka maging bangkay kana paguwi mo. Imagine going on a taxi every shift just to go home!!! Grabeehhh


Bottomline!!! If ur ready to die in this deadspot Callcenter, this is the place for you!! You cud be kidnapped, robbed, raped or be murdered.1 day on ur way to the building!!

[black_death]

Mkang bwiset na bwiset sa Teletech yung isang tao dito a! :lol:

[otakusenshi]

BWAHAHAHHAHA
i'm really sorry for the inconvenience... and for laughing its just that i never thought that Teletech's Mgt in Roxas hasn't got any difference from the company where they came from... AT ALL...
BWAHAHAHAHHA

if you have read some of the previous posts of other pexers then u'l know what company im talking about... i do hope they are reading this because their mgt is so bad... the company im talking about only have these shifts from 11pm to 2am... and whats worse if u start with 2am - you get lower night diff pay because n.d. ends at 6am... the comp im talking about even have a lot of salary issues even until now...

hahahahhaha....

[Jareth]

Originally posted by just_whistle
Any word on client logic (formerly contactworld)? Heard some unpleasnt things about contactworld dati. Is it still the same with client logic? I intend to work sana as tech support... Which company do you think is the best choice? Preferably sana malapit sa quezon city... thanks in advance

new name- same old stupid management :\

repackaged manure lang- kasi mabaho na pangalan nang Contact World eh

[just_whistle]

Originally posted by okrayfever
I still have my reservations about Convergys kasi all i hear about Convergys is that they are one of the most admired, or they are the number 1 call center in the world, pero wala pa akong naririnig na talagang kakaiba about them at least when it comes to compensation.

i have seen my brother's contract kasi na di nya tinanggap. wala namang kakaiba akong nakita except for the quarterly bonuses na 10-15% ba yun?

pati yung basic salary for non-experienced CSRs is only P12500.

sobrang laki b ng difference ng basic salary ng covergys compared to others?

[tsaBY]

anybody here who knows about e-pacific global in ortigas?!??!

[Jareth]

e-pacific sucks!

low pay (10K starting), long hours (more than the required 8 hrs, 6 days a week), stupid management, and a bond

[tsaBY]

Originally posted by Jareth
e-pacific sucks!

low pay (10K starting), long hours (more than the required 8 hrs, 6 days a week), stupid management, and a bond


hmm.. nag work kna dun!? :rolleyes:

[Jareth]

siguro taga epacific ka ano tsaBY ?

na fishing for compliments **:p

[musicpark]

TOP 5:

1. Convergys - owmend and manged by Bush's relatives...it's world renowned company.
2. People Support - in Philippine standards, okay na sya...13000 starting, 20% night-diff, i heard their HR has friendly dudes, and really nice working environment..ang dali
3. Etelecare - goode training and salary and benefits are too die for..., they have like 30% for night diff...and other contract perks
4. SYKES - they have strong footing in the call center industry, one of the pioneers and the management really know their way around dealing with their people...
5. your pick peeps...that's all I can think of

[neth_row]

A recent study by the Delve Group on 66 global outsourcing companies put PeopleSupport as the number 1 brand among all customer care outsourcers globally. Ranked also as brand leaders are ePLDT and C3. They are classified as brands with strong strategy and strong design.

Sites with unrealized potential are Convergys, TeleTech, West, SVI Connect, eTelecare, and Contact World. Classified under No Substance, All Style are Convergys, TeleTech, West, & Contact World. Under Concrete Substance, No Style are SVI Connect & eTelecare.

Classified under Weak Strategy and Weak Design are RHM Teleservice, Infonxx, and Sykes.

www.delvegroup.com

:)

[Jareth]

:rolleyes: now who or what is delvegroup?

i visited the link- and all i saw was BS

[babyboy22]

eTelecare
People Support
Convergys
Sykes Asia
Ambergris

[angelviper6]

Originally posted by Jareth
new name- same old stupid management :\

repackaged manure lang- kasi mabaho na pangalan nang Contact World eh




Sorry sa mga nagresign sa contact world or Client logic! The phoenix has risen from the ashes!! Things will change! IN just a month and an ongoing adjustment of salary up to 3thousand pesos ang increase. Sorry nalang sa mga lumipat ng West & Teletech roxas, Blvd.. Imagine how cud such a big company like Client logic expand and put their money here. Next month, They Will start the MCI campaign, the next is SOny campaign and the Bellsouth account.. Things are getting better here each and everyday! Im not infavor of client logic but i think they are doing their best to have the people stay!!! Im just a tech here in thi company and Im happy to be part of it!!!

[angelviper6]

I think Client logic will rise as 1 of the top call center here in our country right next to Convergys or even beat them!! Give it 2 months, and lets see hus the real DEAL!!!

[chinghe]

Originally posted by angelviper6
I think Client logic will rise as 1 of the top call center here in our country right next to Convergys or even beat them!! Give it 2 months, and lets see hus the real DEAL!!!

DUH!

[DI10]

Originally posted by angelviper6
I think Client logic will rise as 1 of the top call center here in our country right next to Convergys or even beat them!! Give it 2 months, and lets see hus the real DEAL!!!


wow that's great...kaso na-late ka ata ng 9-days?:D :D

[theta_kresteta]

katuwa naman ang thread na to.

i'm on my first call center job, and so far so good. so...

1)etelecare

i used to work for my school, and these call centers have an ok-for recommendation mark in our companies list:

2)Sykes
3)Convergys
4)C3 -though i'm not so convinced abt this one, but hey..
5)Link2Support

=) I know, i know, i've heard L2S has low pay, but people say(even those who came from there) the training's good.

[Kikkomann]

Ano yung C3?

[otakusenshi]

Originally posted by angelviper6
Sorry sa mga nagresign sa contact world or Client logic! The phoenix has risen from the ashes!! Things will change! IN just a month and an ongoing adjustment of salary up to 3thousand pesos ang increase. Sorry nalang sa mga lumipat ng West & Teletech roxas, Blvd.. Imagine how cud such a big company like Client logic expand and put their money here. Next month, They Will start the MCI campaign, the next is SOny campaign and the Bellsouth account.. Things are getting better here each and everyday! Im not infavor of client logic but i think they are doing their best to have the people stay!!! Im just a tech here in thi company and Im happy to be part of it!!!

Then that's good for you! :D
Singit lang pero ndi me nakikipag-away : The reasong why the company raised the salary is due to attrition rate i mean *** in-on ng employees.... Na realize na nila na ang daming nagresign...
That's the same stupid thing ePLDT did with their employees... nung nagkaroon ng mass resignation, nagtaas sila... para ndi umalis *** iba...

[otakusenshi]

c3 - c cube - cust contact center...

btw, ePLDT was ranked 2nd? tama ba? based sa dev...com na yan?

believe me, their not good... though not the worst cause i consider the training really good...

[president gao]

resigned na me from convergys. sa wakas ala na ko sa call center.

anyways, convergys for me is overrated. Being number one in the industry in the U.S. (or in the world) doesn't mean being number one in all aspects).

For me it's still:

1) PS and Sykes.
2) eTelecare.

nothing follows.

[Kikkomann]

otakusenshi C Cube? Ano yun? Company di pala yun...:D

president gao Since you worked for convergys, how would you rate th company, overall, from one to ten (highest is 10)?

[Pancho Jr]

PS vs Sykes... what's the edge of one over the other?

[DI10]

kahit naman convergys aminado na hindi sila #1 eh...here in the Philippines.

[tsaBY]

Originally posted by Jareth
siguro taga epacific ka ano tsaBY ?

na fishing for compliments **:p

hello.. naah.. i was offered a job der kse.. oh well was just askin.. tnx 4 d info anyway )

[Jareth]

Originally posted by tsaBY
hello.. naah.. i was offered a job der kse.. oh well was just askin.. tnx 4 d info anyway )

did u accept their offer? :p

hehehehehe :glee:

[kennster]

Top 5

1. TeleTech - Roxas
2. Convergys
3. People Support
4. Sykes
5. E-Telecare

Bottom 5

-hehehe no comment na lang.. ;)

[soulthird]

sa teletech ka nag wo-work no? hehe

[otakusenshi]

bottom 5... i guess papayag na rin ako sa nagcomment na epldt... langya sila... more than a year na, wala p ang tin, philhealth, pag-ibig info ko... i called philhealth and pagibig wala daw akong records...

[whisperer82]

I agree sa kay president gao...but I doubt if he's really worked sa Convergys.

I think it's true that they are overrated. They are very famous as far as call centers are concerned, but man, they have some unfriendly people in their HR and they have different people all coming from already established call centers around, so these people have already different things in mind...and that's not good.

They have the capital to boost but overall, it's still the people working for you that counts.

But they do have handsome paychecks for their people. I do not know with the benefits though.

[4MER_Pexer]

Question:

In no case, can you enter in the TOP 5 call centers even if you're an undergrad?

[stanley]

4MER_Pexer: I think so, to some of those top call centers.

By the way, can somebody here post rankings by international entities about the best call centers in the Philippines??

[otakusenshi]

well... la ako alam dyan... pero *** friend ko may website siya tinignan niya bout stocks dun niya nakita na top ang convergys

[LinuxMandrake]

Originally posted by dudearcher
oh, how come nobody has spoken about INFONXX? hmm... or VISIONX? or ICT? are they just the average call centers?

i was batch 1 with info... go figure... :smokin: :lol:

[LinuxMandrake]

but these 3 centers are all located in RCBC right? 1 or 2 floors on top of each other?

[LinuxMandrake]

Originally posted by 4MER_Pexer
Question:

In no case, can you enter in the TOP 5 call centers even if you're an undergrad?

duh?!? now if this ain't the biggest bunch of BS i ever heard! i applied before in etel, hindi ako tinanggap kasi daw undergrad ako. but now things are changing... sa dami ng mga call centers dito, and 4-6 more (not sure) ang papasok by mid year, these companies have no choice but to hire undergrads... kasi in fine fairness, some of the best agents i handled were undergrads. they have much more to prove than graduates. being an undergrad myself, naranasan ko din yan. pero ngayon, ay sus, hindi na uso yan. wag ka nga lang mamili. if you get into one, work smart, learn the ropes, then move on. when you gain the experience, lamang kana over the newly grads, kasi experienced kana. hehehe... sorry got carried away. i still can't figure out why some shortchange themselves kesyo undergrad, and makes them inferior... hehehe... peace tayo bro! or sis...

PS: hehehe... problema lang sa iba they want to strike oil on the first dig... always looking for the quantum leap. tip ko lang, do it when you have the experience to back up your demand... kaya maraming hindi masaya sa call center. hehehe... OT na, but sana maraming matuto from my two cents worth. oh BTW, hanggang ngayon tumatawag sakin ang etel, eh masaya nako sa work ko. maybe next time...

[kennster]

Originally posted by soulthird
sa teletech ka nag wo-work no? hehe

obvious ba?? :lol:

[soulthird]

hindi... super obvious lang hahha

[jcandcrush]

myTOP 5:

1) PEOPLESUPPORT
1) PEOPLESUPPORT
1) PEOPLESUPPORT
1) PEOPLESUPPORT
1) PEOPLESUPPORT

;D

[jcandcrush]

hehe...
wala akong #2-#5...

1) PEOPLESUPPORT


da best! sarap mag surf allday!!

[LinuxMandrake]

Originally posted by jcandcrush
hehe...
wala akong #2-#5...

1) PEOPLESUPPORT


da best! sarap mag surf allday!!

hehehe... lemme guess, hindi ka sa verisign ano? malamang expedia ka. magaan work dun eh. free hot chocolate and coffee pa, at may bilyaran. ayus na ayus! panalo! hehehe...

[musicpark]

Originally posted by LinuxMandrake
hehehe... lemme guess, hindi ka sa verisign ano? malamang expedia ka. magaan work dun eh. free hot chocolate and coffee pa, at may bilyaran. ayus na ayus! panalo! hehehe...

I think I know u....:yum:

sarap nga magbilliards sa 12th floor..yun nasa 12th, swerte nila..

mas masarap yun free Milo sa 12th flr...di mo na kelangan itempla...:yum: :yum:

[musicpark]

Originally posted by president gao
resigned na me from convergys. sa wakas ala na ko sa call center.

anyways, convergys for me is overrated. Being number one in the industry in the U.S. (or in the world) doesn't mean being number one in all aspects).

For me it's still:

1) PS and Sykes.
2) eTelecare.

nothing follows.

President gao, I hope u don't mind me asking...why did u resign sa Convergys? Ok ba dun?

[^pusa^]

shempre teletech!! hehe

[LinuxMandrake]

Originally posted by musicpark
I think I know u....:yum:

sarap nga magbilliards sa 12th floor..yun nasa 12th, swerte nila..

mas masarap yun free Milo sa 12th flr...di mo na kelangan itempla...:yum: :yum:

i kinda doubt it... :D i was with PS for the shortest time, unless we were batchmates during the c3/PS tie up for verisign. eventually bumalik din kami sa c3. i remember one girl there, ces ata ang name... i was about to y-cord with her, bigla na lang lumipad *** 3210 nyang violet... halos lagnatin ako! grabeng account, verisign. pero after naman nyan, eh tatawanan mo na lang kahit sinung irate dyan... had a few brushes with people there. i remember some people dyan, lagi silang magkakasama... si ces, basil (?) and toni fajardo... haaaaaayyy grabe sobrang crush ko *** babaeng un. napakabait ng itsura't ugali. actually *** ces mabait din naman eh, wag lang during a call... hehehe... oh and thehitman, binentahan ko ng computer parts dati... hehehe... who else? sookie villarosa... isa ding maganda't mabait... probably because of the work environment there... and liza somebody from pampanga ata, and aaron... musta na *** mga un?

[musicpark]

Originally posted by LinuxMandrake
i kinda doubt it... :D i was with PS for the shortest time, unless we were batchmates during the c3/PS tie up for verisign. eventually bumalik din kami sa c3. i remember one girl there, ces ata ang name... i was about to y-cord with her, bigla na lang lumipad *** 3210 nyang violet... halos lagnatin ako! grabeng account, verisign. pero after naman nyan, eh tatawanan mo na lang kahit sinung irate dyan... had a few brushes with people there. i remember some people dyan, lagi silang magkakasama... si ces, basil (?) and toni fajardo... haaaaaayyy grabe sobrang crush ko *** babaeng un. napakabait ng itsura't ugali. actually *** ces mabait din naman eh, wag lang during a call... hehehe... oh and thehitman, binentahan ko ng computer parts dati... hehehe... who else? sookie villarosa... isa ding maganda't mabait... probably because of the work environment there... and liza somebody from pampanga ata, and aaron... musta na *** mga un?

THEY'RE DOING JUST GREAT!!!! Good to hear pleasant memories u have with PS...:)

[bord2death]

Top 5
1. PS
UPs:good working environment(no formal dress code n masaya
daw), good pa, nice & easy to reach place
Downs:just watch out for a few nasty Tl's & managers
2. Sykes
UPS: almost the same as PS
Downs:it is very hard to get promoted because they have so
many employees, you might not get noticed for your work.
3. Convergys
Heard its the top call center in the world, but the only thing
thats keeping me from making it no1 is that theres nothing else
I have heard about them except that.
4. Ambergris
UPS:good pay(I mean GOOD!), nice hours, nice environment
Downs:as always they really havent been able to get rid of
the "politica" in their management system
5. ICT
UPS: good pay, good hours, nice environment.
Downs: its outbound telemarketing

Bottom 5
1. Influent phil
UPS: good working environment
Downs: low pay, inconsistent giving of commission, broken
promisses, they deduct the salary for taxes, sss, pagibig,
philhealth but they dont really contribute it to the respective
gov't agencies.
2. Air relay
under same management as Influent. No more comment
3. Epixstar
Scam+politics in management...need I say more
4. Contact world-I think they're called I logic now
UPS:nice place
Downs:Broken promises
5. Sterling
They kick you out if you dont make a sale for a day
they dont take into account if you just started training(newbie)
or one of their best sellers(veterans)
---hey! everyone has a bad day!

[chinghe]

Originally posted by LinuxMandrake
i kinda doubt it... :D i was with PS for the shortest time, unless we were batchmates during the c3/PS tie up for verisign. eventually bumalik din kami sa c3. i remember one girl there, ces ata ang name... i was about to y-cord with her, bigla na lang lumipad *** 3210 nyang violet... halos lagnatin ako! grabeng account, verisign. pero after naman nyan, eh tatawanan mo na lang kahit sinung irate dyan... had a few brushes with people there. i remember some people dyan, lagi silang magkakasama... si ces, basil (?) and toni fajardo... haaaaaayyy grabe sobrang crush ko *** babaeng un. napakabait ng itsura't ugali. actually *** ces mabait din naman eh, wag lang during a call... hehehe... oh and thehitman, binentahan ko ng computer parts dati... hehehe... who else? sookie villarosa... isa ding maganda't mabait... probably because of the work environment there... and liza somebody from pampanga ata, and aaron... musta na *** mga un?

i think i know this ces you are referring to. she's still here. Toni Fajardo is in the states now. syempre si thehitman andito pa rin. Sookie is already HR manager here - yup! crush ng bayan! Si liza nasa pampanga na nagwo-work. Aaron is still here. Yung wife nya consultant pa rin ata dito.

[LinuxMandrake]

honga... and another person, christine (forgot the last name), the biggest fan of the utah jazz (kasi taga-utah daw sya) wahehehe... buti naman those people are doing good in PS. ay nga pala, who knows jameel aquino? lumipat sya sa PS from our company. alagaan nyo mabait yan and hardworking, and one of three people having the distinction of being batch 1 of the 2 pioneer DA companies here in pinas...

sino ba naman ang hindi magkakagusto kay sookie? ang bait nung taong un. i was the outsider pero she made me feel welcome... kahit minsan sinisiba na namin ang bilyaran... now that i think about it, buti walang umaway samin dyan dati... ako tinatalamak ko *** chocolate dyan, hehehe... saya siguro dyan sa PS. may opening ba? i'm a training officer with our company na eh, nga lang undergrad. but with 2 years training experience.

[chinghe]

alam ko there are various openings for trainers. PS University has openings for sales, professional development and for client specific trainers. kapamilya ka rin naman dati. Naabutan mo ba si Mio? rep sya non sa VS account din tapos nag-work sya sa ateneo then bumalik dito. ngayon trainer na sya sa isang tech account. Try mo lang. Ala namang mawawala.

[sixpencer]

si christine donovan, hehe.

[mister__G]

Can anyone tell me anything about Global Stride in Eastwood?

[Pin@tubo]

Hi! Can anyone give me info on salary & benefits of outbound agents/telemarketers in call centers like Epixstar, ICT, Air Relay, SVI, RMH and Sterling Global? Does Sykes and Teletech have outbound too? I have some displaced friends who are very good at outbound. I told them that they might get hired easily in outbound because of their experience and since not a lot of people don't want to go for those accounts. Thanks!

[Jareth]

ei Pin@tubo- from *** col center na-displace friends mo? :D

I need some victims... este referrals :p may referral award kse pag naka refer ng taong pwedeng ma-hire :D

[Pin@tubo]

Secret po, hehe. you came from Epixstar right? how much were you getting back then? where are you now?

[Jareth]

hehehe.. nope I didn't come from Epixtar- my GF worked there for a while (and got layed off) :)


I have been employed in ETelecare for the past 2 yrs na :)

[TiNyCuTiE]

Originally posted by bord2death
Bottom 5
1. Influent phil
UPS: good working environment
Downs: low pay, inconsistent giving of commission, broken
promisses, they deduct the salary for taxes, sss, pagibig,
philhealth but they dont really contribute it to the respective
gov't agencies.
2. Air relay
under same management as Influent. No more comment


i would definitely agree on this one!

[anne_373]

Originally posted by Jareth
hehehe.. nope I didn't come from Epixtar- my GF worked there for a while (and got layed off) :)


I have been employed in ETelecare for the past 2 yrs na :)

hahahah! beware of this dude!!! #1 activist i guess haha:D

[otakusenshi]

^pusa^ taga bulacan kba?!

[anne_373]

Originally posted by Pin@tubo
Secret po, hehe. you came from Epixstar right? how much were you getting back then? where are you now?

icame from that ***** co. oh well im glad to be part of one of the prestigious call centers now hehe. langhya *** mga tinapon nila mga trainors tls supervisor na ng convergy, and some good call centers!

[^pusa^]

Originally posted by otakusenshi
^pusa^ taga bulacan kba?!

nope nde po!

[cstolentino]

eTelecare appeared as one of the top 5 most preferred call center employers during a survey of 2,000 freshly employed college graduates conducted last October 2003-January 2004. The top 5 call center employers cited were:

1. Sykes
2. eTelecare
3. PeopleSupport
4. Ambergris Solutions
5. Smart

Last 2001, eTelecare was 3rd:

1. Globe
2. PeopleSupport
3. eTelecare
4. Sykes
5. Citibank Citiphone

Take note of the jump in the preference for Sykes as an employer, and the drop in Globe.

Convergys did not appear in the top 5 of 2004 since less than 5% of the 2,000 respondents in 2003-2004 recognized the company.

[cstolentino]

Reasons respondents gave when choosing the most preferred call center employer:

1. Working environment (people, ambiance, location)
2. Pay
3. Management style and policies
4. Clients
5. Nature of work
6. Prestige of company
7. Reward system
8. Benefits
9. Chance to work with friends
10. Word of mouth recommendations

[Kikkomann]

OK ba talaga sa eTel? And companies like eTel, Convergys and PeopleSupport do look saturated (I mean, there's already too much people working there already). How do they pass on promotion in these companies?

[otakusenshi]

regarding promotion... kahit saan naman pwede ka ma promote basta magaling ka at kilala ka..

[Yummy_Caviar]

sa mga tao na sabi ng sabi na ang ganda sa PS wag kayo mag sabi ng tapos hanggat hindi nyo pa na try out kasi ako galing ako dun at ang gulo ng Liberty Wireles Account nila kung gusto nyo doon fine maganda nga ang environment just make sure you don't get to be in Liberty Wireless underpaid dahil sobrang dami ng functions mo sweldo di naman tumataas. at sobrang dami pinapaaral hindi ka naman baya mandatory pa ang ot pag may bagong lesson or toic tingin sa inyo robbot at walang karapatan mag-pahinga. just make sure hindi Liberty Wireless or Inphonic ang makukuha ninyo na account.para maganda kuha kayo ng established na gaya ng earthlink or nsi or armani exchange ito ang da best 6 calls a day lang ang kota ninyo.

[kahte]

To Mr_G: Globalstride, for me, is a good call center company located in Eastwood Libis... Management, working environment, people, trainors, most TL's are good!!! I worked in different call center before in Ortigas and Libis, compared to GS, well, this is the best! Medyo may konting kababaan nga lang ng basic pay, pero sobrang dali ng work, madaling kumita ng commission, free food pa, and wala kang masasabe sa tao! yon lang!

[manila]

i agree with kahte, globalstride is by far one of the top call centers in my eyes. they even let clients smoke in the center too. hehe management is not bad, but overall ambience is amazing. although you get much more for your money at epixtar, gs is great.

[anne_373]

hi manila are you currently employed in epixtar? just wonderin..

[manila]

:bleh:

[warz]

any feedback on Eperformaxx?

[25banners]

Originally posted by Yummy_Caviar
sa mga tao na sabi ng sabi na ang ganda sa PS wag kayo mag sabi ng tapos hanggat hindi nyo pa na try out kasi ako galing ako dun at ang gulo ng Liberty Wireles Account nila kung gusto nyo doon fine maganda nga ang environment just make sure you don't get to be in Liberty Wireless underpaid dahil sobrang dami ng functions mo sweldo di naman tumataas. at sobrang dami pinapaaral hindi ka naman baya mandatory pa ang ot pag may bagong lesson or toic tingin sa inyo robbot at walang karapatan mag-pahinga. just make sure hindi Liberty Wireless or Inphonic ang makukuha ninyo na account.para maganda kuha kayo ng established na gaya ng earthlink or nsi or armani exchange ito ang da best 6 calls a day lang ang kota ninyo.


ey...that's not true...im with one of those accounts u mentioned...I am getting like 20-30 calls a day..on weekends yun lang talagang walang call, kasi nga it's a weekend...yup, the working environment is really cool, and I am proud to say taht we have the best HR people...very friendly and really approachable.

tunkol sa account where u came from...u have lots of training since it is really a new account but I think they are ramping up right now. I met some guys on the floor and since they have this temporaray ID with them, I asked on what acct they are training for, yun nga, sa account ninyo dati...so yun dinamihan ang tao para fair ang workload to everybody...:)

[otakusenshi]

well.. kanya kanya lang talgang experience yan... katulad sa akin... ndi naging maganda ang processing ng application ko sa globalstrider pero ok naman ang friend ko dun like more than 2yrs na ata siya dun...

sa pple naman maganda naman *** iba nilang accounts but meron din ako ibang friends na ndi gusto *** account na napuntahan nila...

-put passion in ur life-

[grendel]

Originally posted by Yummy_Caviar
sa mga tao na sabi ng sabi na ang ganda sa PS wag kayo mag sabi ng tapos hanggat hindi nyo pa na try out kasi ako galing ako dun at ang gulo ng Liberty Wireles Account nila kung gusto nyo doon fine maganda nga ang environment just make sure you don't get to be in Liberty Wireless underpaid dahil sobrang dami ng functions mo sweldo di naman tumataas. at sobrang dami pinapaaral hindi ka naman baya mandatory pa ang ot pag may bagong lesson or toic tingin sa inyo robbot at walang karapatan mag-pahinga. just make sure hindi Liberty Wireless or Inphonic ang makukuha ninyo na account.para maganda kuha kayo ng established na gaya ng earthlink or nsi or armani exchange ito ang da best 6 calls a day lang ang kota ninyo.

Oist! galing din ako dun last december. after a month nilayasan ko na ang liberty. ang toxic kasi! plus ang panget ng nakuha kong shift: 3am-12nn!:( tapos kung murahin kami ng mga kano parang kami yung lumustay sa bills nila! :mad: atsaka sobrang bago pa yung liberty nun, pati mga sups namin limited lang ang knowledge :confused: ewan ko na lang ngayon, sana maayos na sila.

btw Yummy_Caviar, what batch ka galing? inphonic batch 3?

[callcenterdude]

Top 5
1. SYKES ( i love my own)
2. Convergys
3. E-telecare
4. People Support
5. Ambergris

Bottom 5
1. I-contacts
2. Contactworld
3. Teleconnect
4. Influent
5. c-cubed

[cstolentino]

PS is definitely in one of the top 5, in spite of what some people say.

Greetings to the pioneers who made PS great:
- Scott
- Christine
- Nikki
- Sookie
- Aaron
- many more, shucks! my memory's not as good anymore.

Dumadalaw pa ba dyan si Alf, Roldan at Botchie?

[jcandcrush]

my TOP 5?

1. PEOPLESUPPORT.
2. PEOPLESUPPORT.
3. PEOPLESUPPORT.
4. PEOPLESUPPORT.
5. PEOPLESUPPORT.

period.





:p

[okrayfever]

Originally posted by hirashi
geez...
nahihibang ka ba?
teletech is not even known in the US.
siquijor pwede pa.
convergys is the number one call center both here in the Philippines and the US.
before, years ago, it was etelecare and sykes.... pero garapata na lang sila ngayon.
clientlogic is one of the best call centers in the US, they're still in their adjustment period right now because medyo hindi maganda yong image ng binili nilang call center which is contact world.
sitel medyo kulelat pa. pero i can tell you that in the future baka talunin pa nila convergys.
ambergris - maganda working environment at facilities. yon lang period.
ict, west, people support, teleperformance, c-cubed ... naaah !!!
svi, teletech, gt solutions, all asia, qinteraction - call centers ba talaga kayo?


aws talaga lang huh. sa referral program pa lang sa peoplesupport buhay ka na eh.

me ganito ba sa mga nabanggit mong mga top call centers?

Start doing your MATH!!! Earn as much as Php36,000+++!

For the 1st referral hired, you receive the regular referral bonus = Php2000

For the 2nd referral hired within the program period, you receive double the referral bonus = Php4000

For the 3rd referral hired within the program period, you receive triple the referral bonus = Php6000

For the 4th referral hired within the program period, you still receive triple the referral bonus = Php6000

For the 5th referral hired within the program period, you still receive triple the referral bonus = Php6000

And so on…

X= Php 2,000.00
1x= Php 2,000.00
2x= Php 4,000.00
3x= Php 6,000.00
4x= Php 6,000.00
5x= Php 6,000.00
6x= Php 6,000.00
7x= Php 6,000.00
Total: Php 36,000.00
Your BONUS will be credited to your account.


THE BEST IS YET TO COME FOR PEOPLESUPPORTERS. UNFORTUNATELY WE CANNOT SHARE IT OUTSIDERS YET.

For me the best pa rin ang eTel, Sykes and of course PS!

[d_broken_arrow]

you said it okray!

we got the foundation and the reputation. being in one of the three respected companies okrayforever mentioned, it's been five years we watched the industry grow, and we know where we stand.

no hype
no fuss

and you hirachi, or whatever nick you're using, got the nerve to brag and degrade others!!! i guess you're just a rookie in this industry.

sorry peeps, just defendin my own.

btw rookie, learn to respect, and if you want it, earn it.

[d_broken_arrow]

Originally posted by whisperer82
I agree sa kay president gao...but I doubt if he's really worked sa Convergys.

I think it's true that they are overrated. They are very famous as far as call centers are concerned, but man, they have some unfriendly people in their HR and they have different people all coming from already established call centers around, so these people have already different things in mind...and that's not good.

They have the capital to boost but overall, it's still the people working for you that counts.

But they do have handsome paychecks for their people. I do not know with the benefits though.


ilang managers at angents ng sykes kaya na-pirate nila??? :o

[black_death]

Worst call center: VERVE CONTACT SOLUTIONS, INC.

[chinghe]

Originally posted by hirashi
geez...
nahihibang ka ba?
teletech is not even known in the US.
siquijor pwede pa.
convergys is the number one call center both here in the Philippines and the US.
before, years ago, it was etelecare and sykes.... pero garapata na lang sila ngayon.
clientlogic is one of the best call centers in the US, they're still in their adjustment period right now because medyo hindi maganda yong image ng binili nilang call center which is contact world.
sitel medyo kulelat pa. pero i can tell you that in the future baka talunin pa nila convergys.
ambergris - maganda working environment at facilities. yon lang period.
ict, west, people support, teleperformance, c-cubed ... naaah !!!
svi, teletech, gt solutions, all asia, qinteraction - call centers ba talaga kayo?

garapata? you don't know what you are talking about. perhaps in terms of size and global presence. but that doesn't automatically translate to competitive benefits that can match what eTel, sykes and PS provide. mga institution na yan dito.

yung mga bagong call centers ngayon, start up or not, only patterned their compensation packages from the 3.

okrayfever: sa sykes nga transpo allowance pa lang buhay ka na eh. he he he. pero happy ako sa PS.

[r_69_e]

yeah PS! pinapirate nga nila ako infont of my boss eh... :D :P

Here's my top 5

1. Convergys no doubt!!
2. Ambergris Solutions - look what new accounts we've got!!! secret!
3. Etelecare
4. Sykes Asia
5. the rest! :D

peace!

[DEEEPTHROAT]

Originally posted by r_69_e
yeah PS! pinapirate nga nila ako infont of my boss eh... :D :P

Here's my top 5

1. Convergys no doubt!!
2. Ambergris Solutions - look what new accounts we've got!!! secret!
3. Etelecare
4. Sykes Asia
5. the rest! :D

peace!

duh!..as if:rolleyes:

pede k ***** UTILITY s PS! chos! :D

[chinghe]

Originally posted by DEEEPTHROAT
duh!..as if:rolleyes:

pede k ***** UTILITY s PS! chos! :D

mwe he he he. ambergris? team captain nila sweldo lang ng regular eRep sa PS. poor unfortunate souls. mga napag-iiwanan ng thread sa pex. wala sigurong access. baka kahit google o yahoo man lang naka-block.

[Bolgan30]

Anong pinag-sasabi nyo?!

[kapatidnibolgan]

garapata daw ang people support!

hahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahaha

payag ba kayo mga taga People Support lang kayo!

[kapatidnibolgan]

garapata daw ang people support!

hahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahaha

payag ba kayo mga taga People Support ay isang GARAPATa?

[kapatidnibolgan]

garapata daw ang people support!

hahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahaha

payag ba kayo na ang People Support ay isang GARAPATa?

[dizzy29]

garapata daw ang people support!

hahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahaha

payag ba kayo na ang People Support ay isang GARAPATa?

[r_69_e]

Originally posted by DEEEPTHROAT
duh!..as if:rolleyes:

pede k ***** UTILITY s PS! chos! :D

pati pa ba utility man pinapirate pa? positive..

how much ba kita mo dyan? sweldo mo isang project ko lang mapa agent ka pa man o Team leader dyan... and how many projects a month... hmm ayoko ko na magsalita masyadong mayabang. :p

[ryam]

What the?!?!?!

You guys can't possibly consider placing ambergris in the top 5. If u made the mistake of doing so, you might not have experienced the rotten management and poor facilities of amber. They're so eager to expand with other accts that they neglect their old ones. Imagine, my first day and we were like stealing each other's workstations during lunch breaks because there aren't enough for everyone.

They mask their stench by spending on PR. Search the internet for articles about the company and ud get dozens... with **** like all agents are given an Issue of USA Today everyday!!! YEah right!

ANd nice facilites? they might look nice but they dont work right. Most of our computers in Discovery are CLONES. Our Raffles center also has CLONES. Flat monitors - right! - but CLONES.

And I could go on and on, but I digress. Such bitter experiences should be left in the past.

[doghouse11]

PS sucks. yung tech support (for an ISP) nila hindi talaga techy as in hindi talaga mga 95% customer service billing rma and the like. yung training pumasa ka lang sa exam ok na kahit yung mga bulok umaabot sa floor. yung trainer ***** (si randall) magaling magtanim ng galit. may mga pop-ups pa sa projector tungkol sa sale ng sogo motel habang nagtuturo kay naooffend mga babae na trainees. kaya nung matapos ang training sa 18, 8 na lang naiwan gusto pa umalis ng 8. pero ok generally minalas lang siguro kami sa trainer

[chinghe]

Originally posted by doghouse11
pero ok generally minalas lang siguro kami sa trainer

[aina_crazy_girl]

I'm not from this call center butmy boyfriend's nice cousin is and alam nyo, superb!

Kudos to people support!

[promil kid]

Originally posted by r_69_e
pati pa ba utility man pinapirate pa? positive..

how much ba kita mo dyan? sweldo mo isang project ko lang mapa agent ka pa man o Team leader dyan... and how many projects a month... hmm ayoko ko na magsalita masyadong mayabang. :p

OMIGOD! GANYAN KATAAS SWELDO NG UTILITY SA AMBERGRIS? MAKAPAG-APPLY NGA. ANO NAMANG PROJECT YAN? POSO NEGRO ACCOUNT BA ITO?

[r_69_e]

Originally posted by promil kid
OMIGOD! GANYAN KATAAS SWELDO NG UTILITY SA AMBERGRIS? MAKAPAG-APPLY NGA. ANO NAMANG PROJECT YAN? POSO NEGRO ACCOUNT BA ITO?

ewan ko tanong ko lang sa tatay mong utility rito... wait lang po! :)

[promil kid]

Originally posted by r_69_e
ewan ko tanong ko lang sa tatay mong utility rito... wait lang po! :)

ay! magkasama kayo ng tatay ko?!? wow! utility ka nga. nasan ba yung thread ng AMBERGRIS dito? parang hirap ma-locate sa pex. tsk.tsk.tsk. laging nasa ilalim. request kayo sa mga amo nyo dyan na bigyan kayo internet access man lang para makahabol kayo sa pex. baka nga intranet wala kayo. sana man lang bigyan kayo ng company email address kahit 1mb lang. he he he.

[schumi_baby]

This thread has run to 5 pages and the only sensible posting here came from cstolentino, posted back in March. It was very factual, objective and deliberate. It should be able to make ALL call centers aware of what needs to be worked on to be able to move up, if not maintain status as top 5. And as such, all call centers has its own idiosyncrasies and quirks. It takes a certain personality and culture fit to adapt and adjust to certain environments of varying degrees. No organization holds the perfect structure.

Apparently from the threads from promil_kid and chinghe (seemingly buddies from people support?), a happy agent is one who can surf the internet during office hours. Not much discipline imbibed in the organization perhaps? Or not much business flowing in as call volumes are low?

[okrayfever]

hello schumi_baby! welcome to PEX. did you just register today or you have been lurking all along using a different nic?

Originally posted by schumi_baby This thread has run to 5 pages and the only sensible posting here came from cstolentino, posted back in March.

apparently, he also posted this:

Originally posted by cstolentino
PS is definitely in one of the top 5, in spite of what some people say.

Greetings to the pioneers who made PS great:
- Scott
- Christine
- Nikki
- Sookie
- Aaron
- many more, shucks! my memory's not as good anymore.

Dumadalaw pa ba dyan si Alf, Roldan at Botchie?

[promil kid]

Originally posted by schumi_baby
Apparently from the threads from promil_kid and chinghe (seemingly buddies from people support?), a happy agent is one who can surf the internet during office hours. Not much discipline imbibed in the organization perhaps? Or not much business flowing in as call volumes are low?

Sorry to disappoint you my dear but we only get to surf during our lunch or coffee breaks.

Low call volumes doesn't always mean less business because apparently, we are able to meet the SLAs, at least in my account, set by the client who has been here since time immemorial. Also, please know that not all PS pexers here are eReps™. A lot of us here are from other departments.

[ten]

so how many PS people are here especially in this thread?

coz a lot of people here posted that people support is "In the top 5"...or is it? or maybe self-proclaimed?

no offense dude but masyado mabilis uminiit ulo mo eh... lalo na dun sinabihan mong utility. I know that dude and totoo po na he was offered to be a WEB DEVELOPER in PS. and to name the guy who offered him was THidalgo.

maybe ok kana kausap.. may sense ka pala magsalita..

[schumi_baby]

I'm not trashing any call center and in my opinion, noble competition is what matters. My opinion still holds true and I admire PS because of the people who started it. Good people like Rozl, Sookie, Grace Rub.

Guys, while I admire your passion for your company, lets keep everything factual and the humor light. Promilkid may indeed have been horseplaying but in my opinion, it was done in bad taste. Speaks ill of the kind of people who are part of the organization. Rozl, Sookie and company are all classy, sophisticated and well-mannered and I would like to think that their standards in hiring are just as high. This thread is meant to help other people gain good insights as to where to explore opportunities and not to cause infighting amongst the industry.

[claire_taylor]

Top 5 call centers

1. Sykes - good accounts, high compensation, excellent working environment , wonderful HR people, excellent benefits.

2. Convergys - world's largest, high compensation, good accounts

3. eTelecare - multi awarded, good compensation, good benefits, 30% night differential

4. People Support - good accounts, nice working environment, cool amenities

5. RHH Teleservices - good accounts, high compensation, FREE FOOD!

Bottom 5 call centers

1. Sterling Global - rude people, power tripper QA and supervisor, training allowance sucks (P100/day)!

2. Epixtar -

3. Air Relay -
4. ePacific - no training allowance

5. Expercs - low compensation

[LinuxMandrake]

nagkakagulo na ang mga tao dito... ako, ang masasabi ko lang po, eh to each his own. let us respect the views of each other. whether the information we have came from surveys or other media, the fact remains that these companies provide us with our bread, and therefore we are grateful to them. no need po for quarrels. peace out!:D

[claire_taylor]

To LinuxMandrake,

Your nick is really intresting. I sounds like you know Linux... Do you know how to do troubleshoot Linux systems?

Thanks!

[misteeq]

1. Convergys = #1 kasi eh and I heard that the pay is high. Spends a great deal on advertising, and obviously has an ad agency doing all their stuff.
2. Sykes = big company, I'm not so sure about the pay though.
3. Ambergris Solutions = ideal company since it's Filipino-owned therefore the people who work there are supposed to be wearing corporate attire(or pormahan lang?). pays low though.
4. PeopleSupport = cool people...so cool that they can wear sandals and puruntong shorts for guys.
5. Etelecare = I know they pay high but they should get an ad agency to do their advertising.

THAT'S ALL!

[RIGOR]

e how about eperformax? maganda ba **?

[jhen_cutie27]

ask ko lang bakit kasama sa bottom five ang eperformax? me bond din ba **?magkano?

[galit_kay_kuhol]

top centers for me;

peoplesupport - motivation, good environment, lives up to its name, excellent support from management, they listen to employees

sykes - maintaining their growth, steady company revenue, i just hate the crowd

convergys - mostly the trust in accounts

teletech - agressiveness in the environment

ambergris - agressive yet subtle company

bottom centers

epixtar - scam!

client logic - low pay, unreasonable policy/review to increase employee's salary (na hindi naman dapat), no motivation from senior mgt, arrogance

etelecare - pure image no vision

linksys - or whatever center that supports the said product in libis, inhumane salary

the center that resides also in wynsum bldg, owned by an indian - stupid staff, inhumane pay, dont know they're weaknesses w/c makes them weak

infoxx - lack of knowing their status/vision

eperformax - unexperienced or dumb management

ePacific - greedy management

SM ventures - 8k a month, no OT, no night diffs, no allowances, pure sweat-shop from herbert sy (henry sy's son)

apec - ignorant & arrogant company

[jhen_cutie27]

Originally posted by galit_kay_kuhol
top centers for me;

peoplesupport - motivation, good environment, lives up to its name, excellent support from management, they listen to employees

sykes - maintaining their growth, steady company revenue, i just hate the crowd

convergys - mostly the trust in accounts

teletech - agressiveness in the environment

ambergris - agressive yet subtle company

bottom centers

epixtar - scam!

client logic - low pay, unreasonable policy/review to increase employee's salary (na hindi naman dapat), no motivation from senior mgt, arrogance

etelecare - pure image no vision

linksys - or whatever center that supports the said product in libis, inhumane salary

the center that resides also in wynsum bldg, owned by an indian - stupid staff, inhumane pay, dont know they're weaknesses w/c makes them weak

infoxx - lack of knowing their status/vision

eperformax - unexperienced or dumb management

ePacific - greedy management

SM ventures - 8k a month, no OT, no night diffs, no allowances, pure sweat-shop from herbert sy (henry sy's son)

apec - ignorant & arrogant company

pano mo nasabi na unexperienced and dumb un management ng eperformax? i have plans to apply there pa naman dahil malaki un sweldo nila for IP Relay Operator..

[schumi_baby]

are the feedback from all the centers based on word of mouth or actual experience?

[galit_kay_kuhol]

Originally posted by schumi_baby
are the feedback from all the centers based on word of mouth or actual experience?

majority are from experience, & the rest are word of mouth from people who are actually there. but of course, it depends kung saan account, & these people are actually in the jr. management, they just hate their srs

[misteeq]

It seems to me that a lot of people here are either holding grudges against ex-companies and the others are simply bad-mouthing their competitors! Tsk! Tsk! Tsk!

You're actually scaring the "wanna be" agents!

[galit_kay_kuhol]

not really scaring, just telling what i observe. others may just say something very different from what i posted.

& i do not work in a call center, though i work in the same industry, associating call centers of the phils. it deals w/ supporting more what the agents need & what the centers have to do in order to keep up w/ the market in this industry, especially in southeast asia in cooperation w/ their governments

[misteeq]

Originally posted by galit_kay_kuhol
not really scaring, just telling what i observe. others may just say something very different from what i posted.

& i do not work in a call center, though i work in the same industry, associating call centers of the phils. it deals w/ supporting more what the agents need & what the centers have to do in order to keep up w/ the market in this industry, especially in southeast asia in cooperation w/ their governments

Don't worry Mr. galit_kay_kuhol, I wasn't isolating you.;) I just know for a fact that there are people from a number of call centers who are saying bad things about their competitors. One of them even made some sort of a "summary" of what people are saying in this thread. It was pretty obvious that their company had a rather long list of positive points...very biased reporting if I may say so.

You have your opinions...so do I. :yum:

PEACE!

[SweetCyanide]

Originally posted by misteeq
Don't worry Mr. galit_kay_kuhol, I wasn't isolating you.;) I just know for a fact that there are people from a number of call centers who are saying bad things about their competitors. One of them even made some sort of a "summary" of what people are saying in this thread. It was pretty obvious that their company had a rather long list of positive points...very biased reporting if I may say so.

You have your opinions...so do I. :yum:

PEACE!

i agree... no such thing as a perfect employer... there are always good things and bad things to say about certain companies... it all boils down to personal opinions... i hope we just keep it nice and friendly...

[blakedaddy]

surprisingly no one mentioned any call center from RCBC plaza. Have you guys heard of Pacific Hub?

[galit_kay_kuhol]

Originally posted by blakedaddy
surprisingly no one mentioned any call center from RCBC plaza. Have you guys heard of Pacific Hub?

yes i do but its not in our list.....yet, they are still negotiating the terms to join the assoc. im working for.

[hermone96]

feedback about crescent services, call center of citubank for cc Australia please.......

is it true that ICT pays the highest now? 18k, night diff, .....?

[RIGOR]

what happened to this thread?

[galit_kay_kuhol]

Originally posted by hermone96
feedback about crescent services, call center of citubank for cc Australia please.......

is it true that ICT pays the highest now? 18k, night diff, .....?

the highest offered in the call center now for night diffs is additional 30%, from the local laws in our country of having only 10%. but many of the call centers now have 30% night diffs, still havent heard of anyone going for 35% or 40% unless its a life risking job, so i strongly believe that ICT still has 30% in night diffs, kung mataas na ang salary nila, they will lose profit fast if the go more than 30% in nioght diff

[satineblue16]

Hindi ba talaga maganda sa Eperformax? kasi training ko sa 20th eh..... fresh grad lang me kaya i dnt have the right to say na "taasan nyo *** basic pay ko right?"

wadya say???
in fairness 2 day lang ang hiring nila at mibilis pero half a day ang exam....

[issey27f]

my sister and i work for different call centers and while we compare benefits and workloads, we don't really compete with each other. each call center has its own good and bad qualities. it's up to each person to judge for himself kung alin talaga ang magandang pasukan na call center.

[hip_mom]

Originally posted by okrayfever
1) SYKES! the best in terms of compensation, benefits and allowances. walang tatalo sa transpo allowance! example: i work in cubao and i am assigned in makati. taxi fare ko is P100/day. so yun ang allowance ko per day. kahit lumipat na ako sa makati hindi na nila babaguhin yun.

2) PeopleSupport - the best when it comes to working condition! walang dress code and hindi sila strict when it comes to internet usage. they have a recreation room where you can play billiards and online games. meron pa silang shower rooms! yayaman ka pa sa OT! (account dependent):

example: my friend's daily rate is P700 per day. if you come to work on your rest day (8HRS) that's 130% x your daily rate PLUS! P500 incentive.

for 4 hours OT, plus P200 incentive.

Ganda ng Professional Development Program nila. They offer free courses on management, technical courses, workforce management at kung anu-ano pang mga courses.

very well said okrayfever totoo yan. Sykes is the biggest call center today since they were the first and net worth in terms of finances. At *** manpower niyo talagang marami na kayo. I don't know if after the inauguration of the People Support Center
at a prime spot in Ayala Ave., cor Sen. Gil Puyat Ave., will make them the most stable call center here. We do admit that some call centers are stable in the states. Operative word in the states so am not sure yet with Convergys, though. Ako dun pa rin ako sa stable na call center. no delays in payroll, compensation is good, medical benefits, good working environment, etc.. People Support's medical benefits so far I think is the best with 500k/year medical benefits private room for agent and its dependents. Sykes' is allowances I heard is really to die for :) panalo talaga *party*


My bottom 5 callcenters:

1) Strategy Tel grabe ang panloloko nila mga want ads nila mga full page pero may friend ako niloko dun :deal:
2) ePerformax - delayed mag pasahod :depressed2:
3) ePLDT- sobrang liit ng sahod wala pang medical benefits kahit *** mga GY 8k lang daw a month :yuck:
4) VXi - mismanaged lahat pati finances pati sahod at OT pay pati bonuses :yuck: :yuck:
5) Teleperformance sabi ng friend ko P3500 na lang daw ang sahod twing kinsenas three gives pa :yuck::yuck::yuck:

so sa mga mag a-apply ng call centers jan. mag ingat baka i-nexploit lang kayo go for the more stable ones. alam ko mahirap din makapasa try and try na lang kesa mag tiis kayo sa mga yuck call centers.

[hip_mom]

Originally posted by galit_kay_kuhol
yes i do but its not in our list.....yet, they are still negotiating the terms to join the assoc. im working for.

hey are you from ccap or federation of call centers? :sweatdrop:

[Pin@tubo]

CCAP lang ata ang pinaka-credible na call center assoc na alam ko.

[SweetCyanide]

Originally posted by hip_mom
ePerformax - delayed mag pasahod :depressed2:


please elaborate on the "delayed mag pasahod" comment... just curious... is this information 1st hand, or did you hear this from someone who got it from another person?... thanks...

[Pin@tubo]

mahirap talaga pag sabi-sabi. minsan isang instance lang ng nagkamali ng computation sa sweldo ine-exagerrate na at sinasabing unstable ang kumpanya.

[hip_mom]

Originally posted by SweetCyanide
please elaborate on the "delayed mag pasahod" comment... just curious... is this information 1st hand, or did you hear this from someone who got it from another person?... thanks...

1st hand my friend works there and is now leaving since she got into a bigger and better call center.

[hip_mom]

Originally posted by Pin@tubo
mahirap talaga pag sabi-sabi. minsan isang instance lang ng nagkamali ng computation sa sweldo ine-exagerrate na at sinasabing unstable ang kumpanya.

that is no excuse especially if it's pertaining to money matters. agents work on GY shifts and not only is their life at stake but heir health as well. at least a normal company would think that way.

[SweetCyanide]

Originally posted by hip_mom
1st hand my friend works there and is now leaving since she got into a bigger and better call center.

that is hearsay my dear... therefore, 2nd hand info...

[hip_mom]

Originally posted by SweetCyanide
that is hearsay my dear... therefore, 2nd hand info...

whatever...it's still on the bottom 5 for most people

[karenr]

If I could just run back time, (ang drama), I would not have worked in Ambergris... Okay *** mga tao, no I take that back, okay *** ibang tao. *** accounts, no comment. May nagpupull-out. Ciempre. *** management.... next question please.

Anyway, di maganda ang training dun. Believe me, wala ngang accent training eh. *** speech training, minadali pa. Palakasan talaga.

[karenr]

Well guys, comparison lang ginagawa natin dito. So wag po tayo makakainitan ng ulo. Let's avoid making rude comments.

Pro nung nasa call center pa ko, haggard ever!!! I became so emotional ***** dahil ayoko talaga sa work ko. At dun sa company. I am happy for those people who are happily working in call centers. At least, there are good thing din pala dun.

Cheers!!! ;)

[galit_kay_kuhol]

Originally posted by hip_mom
hey are you from ccap or federation of call centers? :sweatdrop:

yes, bakit tumutulo pawis mo? im not here to fire anyone, i dont think i have the power to do that, just a regular employee here

[Pin@tubo]

Originally posted by hip_mom
that is no excuse especially if it's pertaining to money matters. agents work on GY shifts and not only is their life at stake but heir health as well. at least a normal company would think that way.

whoa! who's saying someone's making an excuse for that? i am just stating an observation. read again.

sayo mismo nanggaling na unstable pag nagkulang sa sweldo. isn't that a generalization? well, that's your precious opinion (w/c I hope is not 2nd hand). now, enough with your life and health argument. i'm about to cry.

[hip_mom]

Originally posted by galit_kay_kuhol
yes, bakit tumutulo pawis mo? im not here to fire anyone, i dont think i have the power to do that, just a regular employee here

wala lang baka makarating sa associations mga pinag uusapan namin dito. anyway, saan nga ba?

[hip_mom]

Originally posted by Pin@tubo
whoa! who's saying someone's making an excuse for that? i am just stating an observation. read again.

sayo mismo nanggaling na unstable pag nagkulang sa sweldo. isn't that a generalization? well, that's your precious opinion (w/c I hope is not 2nd hand). now, enough with your life and health argument. i'm about to cry.

go ahead and cry...

[angelbutterfly]

Originally posted by hip_mom
wala lang baka makarating sa associations mga pinag uusapan namin dito. anyway, saan nga ba?

I do hope that no one monitors this thread and takes it seriously.

Honestly, there has been a powerpoint that circulated from one call center to another. This powerpoint was based on this thread. My whole department was gravely afected by it. Upper management thought it was a factual and reliable survey. The consequence of that was they are now monitoring our department closely and we have been subjected to mockery. That presentation claimed to have been created based on 2000 respondents. It was a irresponsible act.

This message does not mean to offend anyone but a reminder for some to be responsible in relaying messages outside the board.

[angelbutterfly]

Originally posted by hip_mom
wala lang baka makarating sa associations mga pinag uusapan namin dito. anyway, saan nga ba?

I do hope that no one monitors this thread and takes it seriously.

Honestly, there has been a powerpoint that circulated from one call center to another. This powerpoint was based on this thread. My whole department was gravely afected by it. Upper management thought it was a factual and reliable survey. The consequence of that was they are now monitoring our department closely and we have been subjected to mockery. That presentation claimed to have been created based on 2000 respondents. It was a irresponsible act.

This message does not mean to offend anyone but a reminder for some to be responsible in relaying messages outside the board.

[SweetCyanide]

Originally posted by angelbutterfly
I do hope that no one monitors this thread and takes it seriously.


there are some opinions in this thread, both negative and positive that are legit... unfortunately, attention-hungry pseudo intellectuals are also free to post their trash here... shame on them... and the sad part is, there are actually some who believe their stuff...

[Pin@tubo]

You're a fool if you believe everything you read here. Why would you take things here as gospel truth when people post here under the cloak of anonymity? That's why it's futile for management to argue here because, obviously, "fair trial" is not something they will achieve in the boards. Now, if you want change/progress in your company, go to proper channels. Grievance boxes are not trash bins for used tissue papers.

And to share, I read that backstabbing/sour-grapping/chronically dissatisfied employees are the most unproductive employees in the company.

[r_69_e]

Originally posted by Pin@tubo
You're a fool if you believe everything you read here. Why would you take things here as gospel truth when people post here under the cloak of anonymity? That's why it's futile for management to argue here because, obviously, "fair trial" is not something they will achieve in the boards. Now, if you want change/progress in your company, go to proper channels. Grievance boxes are not trash bins for used tissue papers.

And to share, I read that backstabbing/sour-grapping/chronically dissatisfied employees are the most unproductive employees in the company.

well said man! *okay*

[shami]

have u guys been reading the papers l8ly?
coz if u r, then u'll see the news abt etel & the constant improvements they've been doin. Its predicted that before the year ends, this Co's revenue will surpass Jollibees as one of the top companys here in the country.
Other callcenters, if ure goin to look at their comp&ben package the base pay is the only thing thats high. Theyre doing that to attract applicants, but after a while when u look at it ure going to notice that ure not compensated much after all.

[boy_bastos69ph]

Originally posted by promil kid
hi people! i'm just new here. i vote for PS. apart from the salary and the benefits, the management/HR is so cool! sobrang relaxed ang environment. you need not to come in office attire,. you are given your own PS email account which is accessible even outside the office. while it is true that they have policies such as no cellphones, no eating, no surfing, they are actually not strictly enforced. there's one account though which occupies the whole floor where you have to surrender your cellphone and internet access was disabled kasi sobrang sensitive ng account because it deals with finance. pati ballpen and paper bawal!

this company actually gives you opportunity to grow. nasasa'yo na lang if you want to take advantage of them. they don't regard training as a Department but as a University. they actually call it PS University. You can enroll in courses like workforce management, finance, management and even technical courses. and while you're with the company and would like to try it out in other departments, they have a Volunteer Internship program. you can volunteer in HR, Admin, Finance, QA, Workforce and even in Training.

ano pa ba? yun lang masasabi ko, sobrang impressed ako with the rate this company is growing. they have a facility in Cebu which opened middle of last year and this year, tinatayo na yung PS Center sa tapat ng makati med tapos next week io-open na yung isang facility sa buendia sa may Export Bank.

Di pa ko regular pero the company gives you a raise pag na-regularize ka plus stock options. i don't know kung ano yon.





i agree! also, ok ang procedure nila ng pag-hire.in my case, i went there thurs for 1st interview.then they asked me to come back fri.saturday i was there for the briefing and contract signing.monday,start of training. ang bilis lang d ba,d tulad sa iba na ilang beses ka pa pbblikin. :p


ok ang environment ng ps. saka magaling din ang mga trainor.:yum:

[tonans]

Teletech really sucks, ok *** accent training and call handling, pero kpag product training hell will break rules. here's why!!!

# 1) After a week AMSPEAK, if ever pang gabi ka let say 12mn-8am mon-friday 2nd week call handling naman, cyempre mega bago ulit sched. from graveyard, lipat ka normal office hours like 9am-6pm mon-fri. Pagdating ng 3rd week iba na naman ang sched nyo, dats for product training na, tapos watak watak na kayo ng class nyo from AMSPEAK... definitely the schedule will really ruin ur bodyclock as in di ka nila iinform, malalaman mo nalang na bago na pala sched mo pagdating friday!!!
#2) I was expecting a good facility in taht call center sa roxas, guess what, The first day ng Product training namin, turn on the computer diba, then open Internet EXplorer and then cyempre punta me friendster.com. Aba hindi pala secured ang network nila. Super dami sa popups!After a few seconds restart ka ulit ng PC mo. tapos *** trainor namin gurl *** na pinay super monotonous as in she's like reading a book when she discuss the topic.. kaka loka, mas maganda parin sa client logic kc they will train you well **** na wala kang alam sa computer. After a month super galing mona!I
#3) I HATE the "CALL FLOW" IT SUCKS!!! kami ngang mga technical na sa computers naguguluhan,If u are a technical person solving a complicated problem ull understand what im trying to say pagdating mo sa TELETECH! pano pa *** *** mga walang background sa computer or internet, kawawa naman ***!!
#4) TRainer sucks...trying to give us lesson and telling us that we need to be appropriate with our accent .he himself doesn't have a nice accent and barok pa ang english.
#5) tranportation. total dillemma!!! imagine *** shuttle nila is from 12mn lang, what if tulad nung sched namin na 4-12mn, wala ng shuttle by that time. Ull be forced to walk along macapagal blvd knowing its very risky and madilim sa daan. baka maging bangkay kana paguwi mo. Imagine going on a taxi every shift just to go home!!! Grabeehhh


Bottomline!!! If ur ready to die in this deadspot Callcenter, this is the place for you!! You cud be kidnapped, robbed, raped or be murdered.1 day on ur way to the building!!

-- malamang na terminate to kaya ganyan humirit yan heheheheheheheheheh

[galit_kay_kuhol]

Originally posted by tonans
# 1) After a week AMSPEAK, if ever pang gabi ka let say 12mn-8am mon-friday 2nd week call handling naman, cyempre mega bago ulit sched. from graveyard, lipat ka normal office hours like 9am-6pm mon-fri. Pagdating ng 3rd week iba na naman ang sched nyo, dats for product training na, tapos watak watak na kayo ng class nyo from AMSPEAK... definitely the schedule will really ruin ur bodyclock as in di ka nila iinform, malalaman mo nalang na bago na pala sched mo pagdating friday!!!


lahat naman ng call center talagang babaliktad ang body clock mo ng sobra...or at least ganun

[galit_kay_kuhol]

Originally posted by hip_mom
wala lang baka makarating sa associations mga pinag uusapan namin dito. anyway, saan nga ba?

ah no of course. i even learn a lot from working there kasi kahit konti kaming mga employees, we get to tsismis a lot about this call center & that call center. i dont think we have the right na magsumbong about what's happening. though....it always comes out naman in our monthly/quarterly/annual surveys, reviews & meetings w/ the senior management of the call centers. we are actually the bridge b/w the agents & the jr. management. our focus is more in operations improvement, not what agents demand (like salary raise) to the call center management

what do you mean saan nga ba?

[satineblue16]

I don't really think that there is a TOP 5... I guess it's better to call them the RESPCETABLE FIVE...

Random Order:

1. Convergys
2. PeopleSupport
3. Etel
4. Sykes
5. Ambergris

All of them have there UPS and DOWNS but one good denaminator of the these companies are there reputation.

If your into this 5 call centers... just a hunch... after 6 months mag-down grade ka ng company.. baka T.L ka na or trainer or more....

comments???

[satineblue16]

sorry kung may maling spelling.... nagmamadali eh... :)

[funky_brewster]

my top 5

peoplesupport
ambergris
convergys
sykes
daksh

bottom 5

alorica
epacific
clientlogic
c3
infonxx

[otakusenshi]

i really can't say which is good and which is not..
pero ang mga reputable c.c. are the ff:
CVG, Teletech, Etel, PS

Ngayong eto naman ang puedeng maka apekto dyan...
- Location
- Salary and perks
- healthy environment
- less political influence
- bonus, annual increase,
- and salary :p

[jervin1981]

INFONXX-BLOG
--------------------------------------------------------------------------------


Friday, April 29, 2005
We're Number ONE!!

INFONXX has been ranked first among third party directory assistance companies In The March edition of The Paisley Group’s National Directory Assistance Performance IndexSM – demonstrating our commitment to providing customer focused solutions to our customers – and their callers.

This is REALLY BIG news for INFONXX – and for The rest of The industry. After all, every customer wants The highest quality and best value. Why would any carrier *not* use INFONXX for 4-1-1 services?

posted by Paul @ 11:23 AM

[allertsek]

i did not come from teletech but from another call center with "tele" in its name too.

# 1) After a week AMSPEAK, if ever pang gabi ka let say 12mn-8am mon-friday 2nd week call handling naman, cyempre mega bago ulit sched. from graveyard, lipat ka normal office hours like 9am-6pm mon-fri. Pagdating ng 3rd week iba na naman ang sched nyo, dats for product training na, tapos watak watak na kayo ng class nyo from AMSPEAK... definitely the schedule will really ruin ur bodyclock as in di ka nila iinform, malalaman mo nalang na bago na pala sched mo pagdating friday!!!

actually, naranasan ko to. in just 3 weeks naka night to morning to lean shift ako. all these with different days off. asan nang social life ko diba? test of flexibility? siguro. but i learned how to voice out my opinions and grievances after that. my point? it's just like that especially if you're handling a new account and if there's a few agents. if the account's stable, your sked will follow.

#2) I was expecting a good facility in taht call center sa roxas, guess what, The first day ng Product training namin, turn on the computer diba, then open Internet EXplorer and then cyempre punta me friendster.com. Aba hindi pala secured ang network nila. Super dami sa popups!After a few seconds restart ka ulit ng PC mo. tapos *** trainor namin gurl *** na pinay super monotonous as in she's like reading a book when she discuss the topic.. kaka loka, mas maganda parin sa client logic kc they will train you well **** na wala kang alam sa computer. After a month super galing mona!

actually, sa pinasukan ko dati, allowed din ang friendster. madami nang nahuhuli yung network security officer namin na nagsusurf sa site na yun tas what he'll do is to email the names and their activities to the ops people. when we also had product specifics training, i admit after that i also didn't learn much. reality is, all that you need to know will be encountered when you are already on the floor. if you're from CL and your account is Dell, almost all customer related inquiries can already be found in the Dell Trees. all u need to do is to read and say it. that what makes it easy.

#3) I HATE the "CALL FLOW" IT SUCKS!!! kami ngang mga technical na sa computers naguguluhan,If u are a technical person solving a complicated problem ull understand what im trying to say pagdating mo sa TELETECH! pano pa *** *** mga walang background sa computer or internet, kawawa naman ***!!

ah... i remember the call flow i hardly follow. haha. we had lots of complains too. kase first name, last name and email address (pati phone # kailangan i-repeat) kailangan ALWAYS i-key spell. or else, patay ka sa QA. e pano pag mark adams? what's the point of keypell diba?

#4) TRainer sucks...trying to give us lesson and telling us that we need to be appropriate with our accent .he himself doesn't have a nice accent and barok pa ang english.

dito lang ako di agree in reference dun sa pinasukan ko. kasi magagaling trainers dun, friendly, approachable at fun pa.

#5) tranportation. total dillemma!!! imagine *** shuttle nila is from 12mn lang, what if tulad nung sched namin na 4-12mn, wala ng shuttle by that time. Ull be forced to walk along macapagal blvd knowing its very risky and madilim sa daan. baka maging bangkay kana paguwi mo. Imagine going on a taxi every shift just to go home!!! Grabeehhh

meron din kaming shuttle nun pero no one avails of it dahil hindi din tugma sa sked.

my bottomline? ganyan din naman sa iba... same concerns and same dillemas. it doesn't mean that grasses are always greener on the other side. *okay*

[james richard]

top 5 ( not in order) top 4 worst call centers ( not in order)
1. Sykes 1. SVI
2. dAKSH 2. Epac
3. Convergys 3. ACS
4. HSBC 4. Client LoGIC
5. People Support

[chona_chikadora]

Convergys has been and will always be the number 1 call center for me.
# 2 People Support
# 3 Sykes
# 4 eTelecare
# 5 HSBC

Bottom Call Centers: (at least known call centers)
# 1 Allorica / Vertex
# 2 Teleperformance
# 3 Clientlogic
# 4 Ambergris
# 5 Sitel

[globalhegemon]

Saan kaya pwedeng i-classify ang Vision X?

Pwede sya sa top 5 in terms of training, mahirap ang training and stuff.

Pwede rin sa bottom 5 in terms of the low base pay (PhP10,000 pa rin after 2 years of ops).

Just my 2 cents.

[zeroconfig]

My top 5 call centers:

1. Sykes
2. E-teleCare
3. RMH - NCO
4. PeopleSupport
5. Convergys

Not in order but I don't like these call centers:

1. Link2Support - Yaiks! Eto na yata pinakamababang magpasahod sa technical support sa lahat ng call centers! Management sucks too! Pulitika! Pero OK technical training dito.
2. Daksh - Ayoko lang ng panggabing training.
3. C-Cube (C3?) - Mababa daw sweldo dito pati na rin ang..
4. ClientLogic - Daming umaalis sa company na 'to bakit kaya?
5. West - eto raw ang pinaka worst sa lahat based sa mga kaibigan ko na nag try pumasok. Share daw kayo ng headset?? Kadiri naman ata yun. Sa Job Offer mataas ang ibibigay s'yo sa basic pero pagdating ng sahod, ambaba daw. I dunno with the real story, yan lang ang sabi sa akin ng mga andun.

[tidus1203]

By the way eTelecare is named Employer of the Year, so in my opinion being they are so good to their employees (at least in call center standards) it is definitely in the TOP.

[tanktop]

anyone knows advanced contact? i have an interview kasi this friday. thanks.

[otakusenshi]

Kung Salary : CVG pero kung
Benefits and Compensation: Sykes

zeroconfig: *** sharing ng headsets ndi *** sa west no... pati convergys share share noh! :p

[tidus1203]

Cant believe a company like COnvergys makes their agents share headsets....

[AiSugiyama]

I think HSBC should be in the top 5...

[zeroconfig]

Cant believe a company like COnvergys makes their agents share headsets....

Oo nga! I thought mayaman na company ang Convergys? Kailangan pa ba nilang magtipid sa headset?http://www.vocinelweb.it/faccine/confuse/pag2/60.gif Daming makukuhang mikrobyo sa pag share ng headset. What if nagyo yosi ang gumamit ng headset bago syo? Edi ambaho na nyun? (No offense for smokers... *okay* )

[hedonist]

If you resign before you have reached your second year of employment with Etelecare- you have to pay them P 45K to cover the cost of your "training" - that's it.

bonds are illegal. madami ng cases sa nlrc about that and most of them (if not all) favored the employees..

[namazucon]

My Top 5 Call Centers

1.) Client Logic - this is the best call center for me because of their incentives, friendly managers, supervisors and employees, how they properly recognize the great work of an employee thru quarterly recognition events (I was a FCR Champion, Productivity Champion and Attendance Champion) and I have a lot peeps and friends there. They recognize me as an icon, showstopper, headliner and a main event! (Shawn Michaels in the making)

2.) Sykes- Excellent training, compensation and peeps
3.) Convergys - Living Legend
4.) Etelecare - Heavyweight Champion
5.) People Support - Lots Of Peeps

Top 5 Worst/Dumb*** Call Centers

1.) Infonxx - Infonzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz
2.) Daksh - Indians S***
3.) Link 2 Support - L*** 2 My S***
4.) Teleperformance - TP 4 My B***hole
5.) Parlance - Training is a big s*** in my a** that's why I ended my tenure there by beating someone's a**

Peace to y'all and lets kick some a**!

[tidus1203]

Wow never thought someone included Clientlogic (aka Contact World) sa TOP5 nila.... Now thats a first :lol:

[purple_witch]

nakakagulat...nasasama RMH/NCO sa top 5...feeling proud naman ako...ng konti. hehe

[namazucon]

The reason that I included Client Logic in the Top 5 it is because this is where I've started my call center career. When you start your career here, it is easier to apply on other call centers when you resign (because they give you a waiver upon completing your employment clearance). Did you know that after I've resigned in Client Logic, I've applied to 5 different call centers namely Etelecare, Teleperformance, Sykes, HSBC, and Infonxx. After I took a screening in these 5 companies, I've been called by these 5 companies for a job offer.

Can you guess which one of the 5 companies did I sign the job offer?

1. Etelecare
2. Sykes
3. Teleperformance
4. HSBC
5. Infonxx

I'm waiting for your guesses. Anyway, peace to y'all and lets kick some a**!

[lilintian]

hmm... pasali. :D Etelecare?

[zeroconfig]

nakakagulat...nasasama RMH/NCO sa top 5...feeling proud naman ako...ng konti. hehe

hhehe... Nice naman talaga sa RMH. Ok ang ambience, location & salary!! Php18,000++ sa technical support?! San ka pa!! *okay* Yun nga lang medyo madali lang ang support dahil dial-up lang nga. Nevertheless, ok pa rin kasi hindi naman lahat tyo eh expert sa configuration ng dial-up networking and American owned kaya hindi talaga barat sa benefits.http://img108.exs.cx/img108/1172/a4nvictory.gif

[nosybiatch]

Wow never thought someone included Clientlogic (aka Contact World) sa TOP5 nila.... Now thats a first :lol:

he he he am surprised too :D

[nosybiatch]

The reason that I included Client Logic in the Top 5 it is because this is where I've started my call center career. When you start your career here, it is easier to apply on other call centers when you resign (because they give you a waiver upon completing your employment clearance). Did you know that after I've resigned in Client Logic, I've applied to 5 different call centers namely Etelecare, Teleperformance, Sykes, HSBC, and Infonxx. After I took a screening in these 5 companies, I've been called by these 5 companies for a job offer.

Can you guess which one of the 5 companies did I sign the job offer?

1. Etelecare
2. Sykes
3. Teleperformance
4. HSBC
5. Infonxx

I'm waiting for your guesses. Anyway, peace to y'all and lets kick some a**!


My guess is HSBC :bashful:

[namazucon]

The correct answer is............................................................................

SYKES!

[angeleigh]

among the best cc here in the philippines are as follows:
1. convergys - in terms of benefits, stable company & accounts
2. sykes - benefits & compensation, salary as well
3. sitel - training, benefits, compensation, salary, stable company but just started in the country ( i think they've been here for more than a year only)
4. hsbc - accdg to my friends, in terms of salary they're one of the best

among the worst:
1. epixtar - salary, security of employment, benefits
2. epldt (vocativ & parlance) - salary, training

[direct_2d_point]

How true na JOLOGS daw mga employee ng CLIENTLOGIC??? Kaya nga kapag apply ka other call center...Jologs dating mo???

[sweet_ryan]

once and for all, anongmga call centers ang mataas ang salary? parang gusto ko na kasing mag - call center.

sa convergys, may bond ba? saan walang bond?

sana may sumagot sa mga questions ko.

thanks.

[ambertookme]

The reason that I included Client Logic in the Top 5 it is because this is where I've started my call center career. When you start your career here, it is easier to apply on other call centers when you resign (because they give you a waiver upon completing your employment clearance). Did you know that after I've resigned in Client Logic, I've applied to 5 different call centers namely Etelecare, Teleperformance, Sykes, HSBC, and Infonxx. After I took a screening in these 5 companies, I've been called by these 5 companies for a job offer.

Can you guess which one of the 5 companies did I sign the job offer?

1. Etelecare
2. Sykes
3. Teleperformance
4. HSBC
5. Infonxx

I'm waiting for your guesses. Anyway, peace to y'all and lets kick some a**!


pasali din...VXI? joke... i guess Sykes.

[jbla]

Opinion ko lang ha!
1. Convergys
2.Etel
3.HSBC
4.Teletech
5.Sykes

worst:

1.Client logic- sa case ko ha, Di nababayaran ng tama OT, baba ng sweldo liit night diff walang taxi alowance..panget management
2.epixtar-sabi nila panget daw
3.sitel-ewan
4-infoxx-panget account directory assistance lang
5.West- hayyyyy naku! read nyo nalang yung thread dito

[Fusid]

i think its funny because agents always talk about Convergys being the best or being the top call center.... kung alam nyo lang :-)... i think convergys is good; dipende nlng kung saang account ka mapupunta... kung sa mga special accounts ka nila mapunta malas mo... pag sa telecoms or networking accts mas astig :-)... wud u believe i know a trainer na hindi fluent mag english?...


but i think cvg is good

[tidus1203]

Epixtar malapit nang mawala. Filed for bankruptcy protection sa States. Ang Sitel naman yung tahimik naming kasama sa Libis (taga eTel ako) so I really dunno what they do there kasi tahimik talaga alam ko may Dell tech support sila pero CTS lang ata sa eTel may CTS and ACS.

[vpsec_ail]

anyone here currently employed in teletech...?
need to know something lang...pm me or send email to: vpsec_ail@yahoo.com--yahoo acct-vpsec_ail... thanks

info: kindly confirm if they will open a site in robinsons' metro east (cainta/marikina) area...need to know the application procedures...ok to sa akin malapit lang sa school .........thank you

[JayR28]

i've been around, sykes, cvg, ppol sup., and so far i really like it here sa RMH .. apart from the salary, free meals per shift pa, kaya *** 100p ko for lunch dati.. hehe pang starbux nlng :) ganda pa ng atmosphere and friendly mga peeps.. dami pa artista :D the best so far!

[lh3n]

Top 4 lang kaya ko...

1. Sykes - of course I love my own!
2. Etelecare
3. Convergys
4. Peoplesupport

[auxes]

1.ePLDT
2.Teletech
3.Sykes
4.___
5.___

[newkid]

My top 5 call centers (in any order)

1. Conbirgies
2. Yikes
3. E-Takecare
4. Fifol Suffort
5. Ambergerin

Peace!

[jawac0rnelius]

kahit na anong call center, kukuha parin kayo ng call!!! san ka nakakitang call center na hindi nag ca'calls?

[plumpkin]

kahit na anong call center, kukuha parin kayo ng call!!! san ka nakakitang call center na hindi nag ca'calls?

Nope. That is not true dude. Meron mga call center agents na hindi nag te-take ng calls. Meron ding support lang nila is E-mail and Chat. I think it should not always be a notion to assume that all call centers ONLY take calls. Customers/ clients contact these call centers to get help from specific problems not only via phone but also other stuffs. *okay*

[jawac0rnelius]

sige nga? kung email ang support nila ano tawag sa kanila? email center? pano naging call center ang hindi nagte'take ng calls?