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falling_stars
Dec 14, 2004, 02:54 PM
Call Center Employees we are in need of your help!

We need 300 respondents to answer our Job Satisfaction Scale. .

Guys can u please answer the survey below.. put ur answers na *** to this thread. Your help on this matter will be greatly appreciated! Thanks and God Bless


Name (Optional): ____________ Sex: ____ Age:____

Greetings!
We are undergraduate Psychology students of De La Salle
University-Manila enrolled in Psychological Measurements 2. Test construction is a
major requirement for this course. Please abide with us by answering the
following items. Your help will be greatly appreciated.

Directions: The items below pertain to how you feel about your current
job. Please encircle the number that indicates the level of frequency
of the item corresponding to your answer. The scale is provided below.

SCALE: 5 - Always
4 - Often
3 - Sometimes
2 - Rarely
1 - Never

1. I get along well with my boss
2. I feel that my boss appreciates whatever I do
3. My boss is patient when training his workers
4. I feel that my boss cares for us
5. I feel that my boss practices fair treatment to all of his
subordinates
6. My coworkers are sensitive about my needs
7. I can trust my coworkers
8. My coworkers are easy to work with
9. My coworkers are cooperative
10. Most of my coworkers are reliable
11. I find my work interesting
12. I find my work fulfilling
13. I find my work fun
14. My skills are being utilized in my work
15. My capabilities fit the nature of my work
16. My salary is reasonable.
17. The administration increases my salary at least annually.
19. The administration offers the employees health insurance.
20. My salary is an equivalent of the amount of work I do.
21. My efforts help me get promoted
22. I find it easy to get promoted
23. I am very skilled but promotion is still hard to get
24. I work really hard but I don’t get promoted
25. My work provides equal opportunities for promotion
26. My boss trusts me that I can do my job well
27. I feel that my boss maintains discipline to all of his
subordinates
28. I feel that my boss has good people skills
29. I’m having a hard time dealing with my boss
30. I feel that my errors are always noted.
31. My coworkers help me when I need it
32. My coworkers are easy to approach
33. My co-workers motivate me to work harder
34. I feel that I am respected by my co-workers
35. I am able to cooperate well with others
36. My work is rewarding.
37. I am interested with my work.
38. My work gives me an opportunity to do what I can do best.
39. I get to do the quantity of work expected from me.
40. I get to do the quality of work expected from me.
41. I am aware of the policies related to bonuses.
42. I am aware of the policies related to salary raise.
43. My salary is enough to buy the things that I want.
44. I make enough money to support my lifestyle
45. I feel underpaid
46. I think some coworkers get promoted even if they don’t deserve
it
47. I think some coworkers do not get promoted even if they deserve
it
48. I would have to work overtime for a long time to get promoted
5
49. I would need connections with supervisors to get promoted
50. I think physical appearance speeds up promotion
51. I am encouraged to work well with the company
52. I am happy with how my superior treats me
53. My boss allows me to exercise control over my job
54. I am not afraid of being criticized by my superior
55. My work becomes easy to do when my supervisor is present.
56. I feel comfortable working with others
57. I feel that my co-workers make fun of me when I don't do what
is expected of me
59. I like working with others because I feel they can rely on me
60. I like working with others because they help me improve on my
work
61. I am asked to do work that I am not really good at
62. I believe that my skills and interests are suited elsewhere
63. I feel that my job helps me to grow to become a better person
64. I do not feel stressed out after work
65. I am aware of what my job requires of me
66. I feel the benefits of my company is sufficient 1
67. Our company gives us bonuses and commissions
68. Our company provides us with health/car/house plan
69. We get our pay on time
70. I believe that with high pay, the harder I work 3
71. I think it is easy to get promoted even without the skills
72. I feel that I am not receiving recognition for my service in
the company
73. I am satisfied with the promotional system of the
administration.
74. I know I can be promoted when I deserve it.
75. I am given an opportunity go up the organizational hierarchy.
76. I am not afraid of consulting my superior
77. I am reluctant to talk to my superior
78. The company recognizes my contributions to productivity
79. The administration cares about their employees.
80. The company helps me grow into a better person.
81. My co-workers are supportive of me and my work
82. There is a chance to discuss my problem/s at work with
co-workers.
83. There is a chance to form close relationships with my
co-workers.
84. There is a sense of teamwork with my co-workers.
85. The working conditions at the office are conducive to better
performance
87. I find fulfillment in this profession
88. I have always wanted to land in a job like this
89. This job gives me the feeling that I am needed
90. Our company gives training and seminars to become better
leaders
91. I wish I get extra pay for extra work
92. I can work with other jobs that pay more
93. I believe I get what I deserve
94. I believe I deserve more than what is given to me
95. Given the chance, I would leave this job for a better one, with
a better pay
96. My present employment hinders me from achieving my goals
97. I feel challenged in doing my job better because I can see the
opportunity that I can occupy a higher post
98. I feel the need to exert extra effort so I could earn a post
which I deserve
99. I feel I won't have the chance to move up to a higher post
100. I feel a sense of achievement in moving up to a higher post

Dacs
Dec 14, 2004, 04:37 PM
I'd suggest dapat gumawa kayo ng site kung saan puede kami sumagot :)
My 2 cents.

dmitri_2002
Dec 16, 2004, 10:01 AM
Name (Optional): _Dmitri_sex: _M_ Age:_24_

Greetings!
We are undergraduate Psychology students of De La Salle
University-Manila enrolled in Psychological Measurements 2. Test construction is a
major requirement for this course. Please abide with us by answering the
following items. Your help will be greatly appreciated.

Directions: The items below pertain to how you feel about your current
job. Please encircle the number that indicates the level of frequency
of the item corresponding to your answer. The scale is provided below.

SCALE: 5 - Always
4 - Often
3 - Sometimes
2 - Rarely
1 - Never

1. I get along well with my boss - 3
2. I feel that my boss appreciates whatever I do - 3
3. My boss is patient when training his workers - 4
4. I feel that my boss cares for us - 3
5. I feel that my boss practices fair treatment to all of his - 2
subordinates
6. My coworkers are sensitive about my needs - 2
7. I can trust my coworkers -3
8. My coworkers are easy to work with - 4
9. My coworkers are cooperative - 3
10. Most of my coworkers are reliable - 4
11. I find my work interesting - 5
12. I find my work fulfilling - 4
13. I find my work fun - 2
14. My skills are being utilized in my work - 4
15. My capabilities fit the nature of my work - 5
16. My salary is reasonable. - 4
17. The administration increases my salary at least annually. - 3
19. The administration offers the employees health insurance. - 5
20. My salary is an equivalent of the amount of work I do. - 3
21. My efforts help me get promoted - 2
22. I find it easy to get promoted - 2
23. I am very skilled but promotion is still hard to get - 4
24. I work really hard but I don’t get promoted - 4
25. My work provides equal opportunities for promotion - 3
26. My boss trusts me that I can do my job well - 3
27. I feel that my boss maintains discipline to all of his
subordinates - 2
28. I feel that my boss has good people skills - 3
29. I’m having a hard time dealing with my boss - 2
30. I feel that my errors are always noted. - 3
31. My coworkers help me when I need it - 4
32. My coworkers are easy to approach - 4
33. My co-workers motivate me to work harder - 3
34. I feel that I am respected by my co-workers - 3
35. I am able to cooperate well with others - 4
36. My work is rewarding. - 4
37. I am interested with my work. - 5
38. My work gives me an opportunity to do what I can do best. -5
39. I get to do the quantity of work expected from me. - 4
40. I get to do the quality of work expected from me. - 4
41. I am aware of the policies related to bonuses. - 4
42. I am aware of the policies related to salary raise. - 4
43. My salary is enough to buy the things that I want. - 5
44. I make enough money to support my lifestyle - 2
45. I feel underpaid - 3
46. I think some coworkers get promoted even if they don’t deserve
it - 4
47. I think some coworkers do not get promoted even if they deserve
it - 4
48. I would have to work overtime for a long time to get promoted - 5
49. I would need connections with supervisors to get promoted - 3
50. I think physical appearance speeds up promotion -4
51. I am encouraged to work well with the company - 5
52. I am happy with how my superior treats me - 3
53. My boss allows me to exercise control over my job - 4
54. I am not afraid of being criticized by my superior - 5
55. My work becomes easy to do when my supervisor is present. -4
56. I feel comfortable working with others -4
57. I feel that my co-workers make fun of me when I don't do what
is expected of me -3
59. I like working with others because I feel they can rely on me -4
60. I like working with others because they help me improve on my
work - 4
61. I am asked to do work that I am not really good at -2
62. I believe that my skills and interests are suited elsewhere - 4
63. I feel that my job helps me to grow to become a better person -4
64. I do not feel stressed out after work -4
65. I am aware of what my job requires of me -5
66. I feel the benefits of my company is sufficient - 3
67. Our company gives us bonuses and commissions- 4
68. Our company provides us with health/car/house plan -2
69. We get our pay on time -5
70. I believe that with high pay, the harder I work - 4
71. I think it is easy to get promoted even without the skills - 4
72. I feel that I am not receiving recognition for my service in
the company -3
73. I am satisfied with the promotional system of the
administration. - 3
74. I know I can be promoted when I deserve it. - 5
75. I am given an opportunity go up the organizational hierarchy. -4
76. I am not afraid of consulting my superior -5
77. I am reluctant to talk to my superior -2
78. The company recognizes my contributions to productivity -3
79. The administration cares about their employees. -4
80. The company helps me grow into a better person. -4
81. My co-workers are supportive of me and my work -4
82. There is a chance to discuss my problem/s at work with
co-workers. -3
83. There is a chance to form close relationships with my
co-workers. -4
84. There is a sense of teamwork with my co-workers. -4
85. The working conditions at the office are conducive to better
performance -5
87. I find fulfillment in this profession -4
88. I have always wanted to land in a job like this -2
89. This job gives me the feeling that I am needed -2
90. Our company gives training and seminars to become better
leaders -2
91. I wish I get extra pay for extra work -5
92. I can work with other jobs that pay more -5
93. I believe I get what I deserve -4
94. I believe I deserve more than what is given to me -5
95. Given the chance, I would leave this job for a better one, with
a better pay -5
96. My present employment hinders me from achieving my goals -3
97. I feel challenged in doing my job better because I can see the
opportunity that I can occupy a higher post -4
98. I feel the need to exert extra effort so I could earn a post
which I deserve -5
99. I feel I won't have the chance to move up to a higher post -4
100. I feel a sense of achievement in moving up to a higher post-5



Hope that would give oyu a head start!

Godspeed!!!!!

vic_epmax
Dec 19, 2004, 01:26 AM
ok don t worry i ll contribute here i ll post mine later

vic_epmax
Dec 19, 2004, 01:50 PM
1. I get along well with my boss 5
2. I feel that my boss appreciates whatever I do 5
3. My boss is patient when training his workers 5
4. I feel that my boss cares for us 5
5. I feel that my boss practices fair treatment to all of his
subordinates 5
6. My coworkers are sensitive about my needs 4
7. I can trust my coworkers 5
8. My coworkers are easy to work with 5
9. My coworkers are cooperative 5
10. Most of my coworkers are reliable 5
11. I find my work interesting 5
12. I find my work fulfilling 5
13. I find my work fun 5
14. My skills are being utilized in my work 5
15. My capabilities fit the nature of my work5
16. My salary is reasonable. 5
17. The administration increases my salary at least annually. NA
i don t have an idea

19. The administration offers the employees health insurance. 5
20. My salary is an equivalent of the amount of work I do. 5
i get more than what i do

21. My efforts help me get promoted 4
22. I find it easy to get promoted 4
23. I am very skilled but promotion is still hard to get 1
24. I work really hard but I don’t get promoted 1
25. My work provides equal opportunities for promotion 5
26. My boss trusts me that I can do my job well 5
27. I feel that my boss maintains discipline to all of his
subordinates 5
28. I feel that my boss has good people skills 5
29. I’m having a hard time dealing with my boss 1
30. I feel that my errors are always noted. 5
31. My coworkers help me when I need it 5
32. My coworkers are easy to approach 5
33. My co-workers motivate me to work harder 5
34. I feel that I am respected by my co-workers 5
35. I am able to cooperate well with others 5
36. My work is rewarding. 5
37. I am interested with my work. 5
38. My work gives me an opportunity to do what I can do best. 5
39. I get to do the quantity of work expected from me. 5
40. I get to do the quality of work expected from me. 5
41. I am aware of the policies related to bonuses. 5
42. I am aware of the policies related to salary raise.
no i m not
43. My salary is enough to buy the things that I want. 5
44. I make enough money to support my lifestyle 5
45. I feel underpaid 1
46. I think some coworkers get promoted even if they don’t deserve
it 1
47. I think some coworkers do not get promoted even if they deserve
it 1
48. I would have to work overtime for a long time to get promoted 1
5
49. I would need connections with supervisors to get promoted 1
50. I think physical appearance speeds up promotion 1
51. I am encouraged to work well with the company 5
52. I am happy with how my superior treats me 5
53. My boss allows me to exercise control over my job 5
54. I am not afraid of being criticized by my superior 5
55. My work becomes easy to do when my supervisor is present. 5
56. I feel comfortable working with others 5
57. I feel that my co-workers make fun of me when I don't do what
is expected of me 5
59. I like working with others because I feel they can rely on me 3
60. I like working with others because they help me improve on my
work 5
61. I am asked to do work that I am not really good at 1
62. I believe that my skills and interests are suited elsewhere 5
63. I feel that my job helps me to grow to become a better person 5
64. I do not feel stressed out after work 5
65. I am aware of what my job requires of me 5
66. I feel the benefits of my company is sufficient 5
67. Our company gives us bonuses and commissions 5
68. Our company provides us with health/car/house plan 5
69. We get our pay on time 5
70. I believe that with high pay, the harder I work 1
71. I think it is easy to get promoted even without the skills 1
72. I feel that I am not receiving recognition for my service in
the company 1
73. I am satisfied with the promotional system of the
administration. 5
74. I know I can be promoted when I deserve it. 5
75. I am given an opportunity go up the organizational hierarchy. 5
76. I am not afraid of consulting my superior 5
77. I am reluctant to talk to my superior 1
78. The company recognizes my contributions to productivity 5
79. The administration cares about their employees. 5
80. The company helps me grow into a better person. 5
81. My co-workers are supportive of me and my work 5
82. There is a chance to discuss my problem/s at work with
co-workers. 5
83. There is a chance to form close relationships with my
co-workers. 5
84. There is a sense of teamwork with my co-workers. 5
85. The working conditions at the office are conducive to better
performance 5
87. I find fulfillment in this profession 5
88. I have always wanted to land in a job like this 5
89. This job gives me the feeling that I am needed 5
90. Our company gives training and seminars to become better
leaders 5
91. I wish I get extra pay for extra work 1
92. I can work with other jobs that pay more 1
93. I believe I get what I deserve 5
94. I believe I deserve more than what is given to me 1
95. Given the chance, I would leave this job for a better one, with
a better pay 1
96. My present employment hinders me from achieving my goals 1
97. I feel challenged in doing my job better because I can see the
opportunity that I can occupy a higher post 5
98. I feel the need to exert extra effort so I could earn a post
which I deserve 5
99. I feel I won't have the chance to move up to a higher post 1
100. I feel a sense of achievement in moving up to a higher post1



Re

supersleepy
Dec 20, 2004, 10:46 PM
sigh.. nice thread.. next time na *** me post..

baiken
Dec 21, 2004, 02:39 PM
ngek!
thesis!?

gumawa na lang kayo ng website ng puro click kungdi drop done basta kahit na ano basta mouse interaction!

hindi uso 2 sa callcenter industry....

online lahat

BabyShane
Dec 21, 2004, 03:41 PM
I agree...

kokonting call center peeps lang ang online dito.

Suggest ko, if you have time punta kayo sa mga callcenters here in Makati or Ortigas. May mga day shifters naman eh like sa SYKES. :cool: