+ Katarayan Ng Mga Agents +

[aaron gabriel]

+ weVe beEn useD to be the the "siNisiGawan".. time to sHare how we maDe "GantI" and "siMpLy wenT out oUr suPPosed bOundaRies" +

[aaron gabriel]

CCA : ... blah blah and... blah blah.. [ incessanTLy doIng his pItch ].. blaH blaH whIle the cLient on the otHer line shOws no interEst at aLL..

CUST : i doNt think we'LL be inteRested.. sorrY but i reaLLy appreciatE your caLL..

CCA : .. but yOu know what sir.. through this blaH bLah bLah

CUST : No.. I reaLLy woNt be inteResteD..

CCA : .. i UnderstanD your hesiTatiOn sir.. but througH this... blaH.. [ agent stIll insisteD ]

CUST : What's wit the word N-O that you doNt undErstand? I saiD NO!!!

CCA : startleD at fiRst.. gaIned bacK poIse and vehemently bLurteD out.. " EveryThing Sir.. evEryThing frOm N to O !! Got tHat? form N to O !!

[aaron gabriel]

~ pcenCia sa mGa tyPo errOrs.. jusT sneakin in betweeN caLLs here.. baKa mahUli ni TL he he ~

[DevlshlySinnful]

hahah! ako mayroon!
the husbnd had transferred the call to his wife to talk to me.

cust: hello? dear? do you have a checking account?

me: No, dont ma'am, but even if I dont have a checking account I know what U feel... being overdrafted etc...
I heard her husband said " she cant afford to have a checking account"
cust: shut up! thats not nice!( taking to her nasty ******* of a husband)

then she transffered to his husband
husband: yes?! U dont know how we feel! you stole from our checking account! you overdrafted us! etc... now its already on the negative side! you wont be able to tell us how we feel because you cant afford to have a checking account!!!

eh, I have PMS pa! siyempre.. nainsulto ako! buti na lang wala na kami QA! nag resign.

me:I may not have a checking account, but atleast Im not stupid like you, giving out ur checking account and routing numbers to telemarketers! If ur just smart, which I doubt very much! then u wouldnt have this kind of a problem right now, so what are you going to do? now that ur checking is on the negative? I bet ull be closing ur account now, and just like what u told ur wife which I overheard you saying SIR... you wouldnt be able to afford t open a checking account already! so is there anything else that u want to tell me sir? thank you very much for the call, have a nice day!

[DevlshlySinnful]

" you wouldnt be able to afford to open a checking account just like me already!"

[gracey_12]

ay grabe i dunno if katarayan to or funny...

*** friend ko was gay and madali shang mainis sa callers..one time he was talking to an indian eh di nya maintindihan magsalita so nisabi nya in high pitch and almost screaming voice..

"sir! can you please slow down a little! i can't understand what you're saying! and your accent is so terrible!!!"

as in nagulat kami and di ko nahandle *** call ko ng maayos kakatawa...

next naman sha ulit...the consumer wants to have his address updated but we can't just do that without documents...paulit ulit nya nisasabi na kailangan ng documents eh ayaw pumayag..nisabihan daw sha na "you're not helping me" so ang hirit ni bakla...

"sir! i'm telling you that we need documents to update your address! you're not listening to what i'm saying! yaddah yaddah yaddah....i can only do that unless i'm the owner of e******!!!!" in a screaming voice...

as usual, gulat na naman kami and natawa...


eto my katarayan..

the consumer keeps on asking me about the law if it's legal or not then he's saying na no use daw *** company namin kasi d daw namin alam if legal ba *** ginagawa ng mga credit grantors nila sa kanila...eh aba malay ko ba sa federal law ng us...sa inis ko sinabihan ko ng

"sir with that matter you might want to consult a lawyer because e****** is a credit reporting agency and not a law firm! the people in the law firm can better answer ur questions! i can only answer questions and assist you about your credit file!"

eh di tumahimik sha...

[dheenz29]

share ko lang, eto katarayan ng supervisor..

Customer did not want to be referred to an Authorized Service Center for repair. Then he asked for a supervisor right away..

After few words from the supervisor...

CUST: This is a waste of time!
SUP: If you think this is just a waste of time sir, then why did you call us? This is the best way that we can help you.
CUST: Do I have to pay for labor?
SUP: Of course because you're no longer under warranty.

Then the customer got mad again..
SUP: Ok sir, then go find your self an authorized service center!

Customer hung up.

[agentmori]

my experience. i was about to dispose a sale when the b*tch of a customer screamed on recording, "NO I TAKE IT BACK I DON'T WANT IT! BLAH BLAH BLAH!"

so i asked why in my usual bored tone.

sabi nya, "I don't understand it."

me: "which part?"

b*tch: "actually nothing. i just don't want it anymore."

me: "why? we are already complete with the process. why just now?"

b*tch: "just because.... *b*chy laugh*"

me: "so is this a joke?"

b*tch: *giggles"

me: "well here's my part of the joke. you already said YES. Thank you.... "

Hahaha... Tumahimik siya. Of course, hindi yun benta kasi nag-NO siya pero nainis lang talaga ako. And alam ko walang QA. Wahahaha.

[Pasensyoso]

share ko lang, eto katarayan ng supervisor..

Customer did not want to be referred to an Authorized Service Center for repair. Then he asked for a supervisor right away..

After few words from the supervisor...

CUST: This is a waste of time!
SUP: If you think this is just a waste of time sir, then why did you call us? This is the best way that we can help you.
CUST: Do I have to pay for labor?
SUP: Of course because you're no longer under warranty.

Then the customer got mad again..
SUP: Ok sir, then go find your self an authorized service center!

Customer hung up.


more than "katarayan" this is a reality that customers refuse to face. techsupports do not have infinite solutions for their problems when the case is really dead-end.

that supervisor is not rude. he's just making the situation clear and frank.

i do the same way to my customers. my handle is stretched until to the tiniest part of a PC :)

[DevlshlySinnful]

me: blah, blah blah!...
cust: this is a scam! u people rip us off! etc!!!
me: no ma'am, you agreed to the program thats why you are billed.
cust.. NO! NO! I didnt agree to such programs!
me: yes, you did!
cust: no, I did NOT! I never give my checking account numbers to anyone!
me : and who could possibly could give ur checking account?
cust: I dont know! someone else did!
me: do you know who else could have possibly know ur checking account?
cust: no, nobody else! I live alone!
me: THEN! THAT ANSWERS UR QUESTION!
cust: NO!! THIS IS S A SCAM! S-C-A-M!
me: yeah, I know exactly how to spell it!
cust: Im GOING TO REPORT U TO BETTER BUSINESS BUREAU!!!!!! &^%$%^
ME: MA'AM DO YOU HAVE THE NUMBER FOR BBB? LET ME GIVE IT TO YOU!

[DevlshlySinnful]

me:Premiere movie pass customer service how may I help you?!
cst: yeah! I received this letter in my mail... and you billed me$119.90!
me: kindly verify to me ur name and address ma'am..
cust: hernando... etcs..
me: Im sorry, ma'am but due to privacy act.. I cannot divulge anything to you unless ur authorized by ur husband Hernando.
cust: NO! you dont understand! he couldnt possibly agreed to the program! he's been DEAD for 3 years now!
me:( see's the date that the TM called his husband, which by the way is only a week ago!)
me: ur husband couldnt be possibly be dead ma'am... for 3 years now.. he just signed up for this last... Jan...
cust: cant u understand? he is already dead for 3 years now!
me: ok, then so I guess ur husband rose from his grave and when ur not in the house.. he took the call for u instead and agreed to this program... when u returned he's back from 6 feet under.
cust: I was the one who answered the call!
me: then U were the one who agreed to the program, not ur husband
cust: I was the one who gave out my Husbands number... so u better tell me, WHY DID YOU BILL ME@@
me: so, if it was u, who agreed to the program, why on earth did u give out ur husband;s name?
cust: its none of ur doggone business!
me: ok then! that's still $ 119.90 for you!

[irateluvmachine]

mga barado sa akin...sa dating work ko...

CUST (in a very indian or arabic accent) - ah, what is my balance?
ILM (irateluvmachine) - I ALREADY TOLD YOU, MA'AM, your balance is $###

CUST - but this dispute seems to be taking forever...
ILM - my name is ___________ (real name) the supervisor, not jesus christ...

CUST - this is ridiculous, i'm gonna report you to the better business bureau!
ILM (in a deadpan tone) - it's a free country.
CUST (freaking out) - WHAAAAAT???? WHAAAAAAT???? that was so uncalled for! that was so rude!
ILM (thrown off) ahhh, i do apologize, please ma am, please...i do sincerely apologize...

eto naman sa bago...

ILM (at the top of his voice) OPERATOR HERE I AM NOT TRYING TO SELL YOU ANYTHING!!!!!
HEARING CUST (obviously still thinking i was a telemarketer) yeah right...

from irate customer service agent to irate escalation agent, to irate TL, now irate relay operator...

...but that's why god created the mute button. and thats why i need to control my temper... :weg:

[speed_demon]

mga barado sa akin...sa dating work ko...

CUST (in a very indian or arabic accent) - ah, what is my balance?
ILM (irateluvmachine) - I ALREADY TOLD YOU, MA'AM, your balance is $###

CUST - but this dispute seems to be taking forever...
ILM - my name is ___________ (real name) the supervisor, not jesus christ...

CUST - this is ridiculous, i'm gonna report you to the better business bureau!
ILM (in a deadpan tone) - it's a free country.
CUST (freaking out) - WHAAAAAT???? WHAAAAAAT???? that was so uncalled for! that was so rude!
ILM (thrown off) ahhh, i do apologize, please ma am, please...i do sincerely apologize...

eto naman sa bago...

ILM (at the top of his voice) OPERATOR HERE I AM NOT TRYING TO SELL YOU ANYTHING!!!!!
HEARING CUST (obviously still thinking i was a telemarketer) yeah right...

from irate customer service agent to irate escalation agent, to irate TL, now irate relay operator...

...but that's why god created the mute button. and thats why i need to control my temper... :weg:

agree ako jan. *** merong mute button!

[agentmori]

kanina lang:

client: can i have ur number? lemme get ur number so ud know how it feels like to be called while having supper.

me: unfortunately sir, this number is only for outgoing calls. so i cannot take in any incoming calls.

client: yeah right! yeah right! well guess what i have caller id. i will just press the call back button so ull know how it feels like to be called while having supper.

me: i'm not having supper right now sir.

client: ok goodbye. but i'm gonna call u back after you drop the phone.

me: feel free to call me long distance, sir *very polite*.

client: what? what did you say?

me: *** tcpa close ***

[baby_michelle21]

katarayan ba?

me: hi! this is michelle from ***** i'l just gonna inform u bout the new program for homeownership...... im sure u'd be in interested in
having your own home in the next few years...right?
(close mo na agad)

cust: no.....
me: im not asking u 2 buy a home right now, but im sure in the next
few years you'd be.... (cge pa rin sa rebutt..)

cust:no.... no.... no... NO....NO....NO... (sreaming)

me: no to what??? (nakakarindi kasi... ndi **** i drop yung fone,
e tayo ndi pede baba ng fon not unless humihinga pa *** cust...)

cust: NO TO EVERYTHING THAT U SAID... (sobrang irate na)
me: ah ok... go back to supper then... have a great evening.....baaaaaaabbbbbbbbyyyyyyyyyyyeeeeeeeeeeeeeeee!!!!
wehehehe...

[BluePinay]

This is my experience:

Customer: Why did you not inform me that the hotel don't accept pets?
Me:I'm very sorry for the situation but you should have check the website first before booking. All the restrictions are stated there.
Customer: Now, its my fault. Do you know that I have a $3000 dog sleeping in the car right this moment feeling cold and alone?
Me:If that's the case, you can go join your dog in the car. Keep him warm and he will not be alone. Have a nice day. :naughty:

[o5282oo5]

this agent's name is Xanik. A blue eyed, light brown hair, 6'1'', lightly tanned skinned guy from Antioch, TN..

Xanik- how can I help you ?

lady- my phone doesn't work

Xanik- OK, :rolleyes: I can help you with that, what's wrong with the phone?

lady- The damn thing won't let me make a call

Xanik- (pondering what I did to deserve this call) :wondering: OK, what happens when you try to make a call?

lady- what the fu*% are you talking about?! It doesn't even have a dial tone!

(***OK, in case you don't know... and for you "mentally challenged" people out there, I work for T-Mobile, which is a cell phone company. I work in the hell that is Customer Care, and basically, my supervisor places me in the "moron" queue because he thinks it's cute. This lady is calling in because she can't make calls. Duh! Cell phones don't have a dial tone. Instead of asking the REAL question of "what the fudge are you doing with anything more advanced than a mechanical pencil?," I have to be civilized, and ATTEMPT to help this poor woman. But I did loose my temper very shortly...*** )

Xanik- OK ma'am, cell phones don't have dial tones, you just dial the number and press the 'send' key.

lady- what kind of idiot do you take me for you (yes, she actually called me this) fagot?! I know how to use a phone.

Xanik- ma'am, I'd be more than happy to help you, but if you use that personal attack again, I will disconnect this call

(mean while, in the background, i kid you not, I hear cotton eyed joe... up until now, I didn't realize WHERE the cust was... she was in Arkansas, like DEEP south AK! This is where I realized that I was dealing with a hillbilly)

lady- let me speak to your ****&ing supervisor, maybe he'll know more than you do you fagot! I KNOW how to use a phone.

Xanik- I have no doubt, but sometimes different phones work differently. Do you know how to dial a number? (yes, this is where I star to get irritated)

lady-are you saying I'm stupid? :grrr:

Xanik- by no means, of course not. I was simply wondering if you still use a rotary phone, or touch tone? :uhhuh:
**click**

[princesssa]

CUST: i wanna buy the $399 computer i saw on tv just a few minutes ago.

ME: (trying to upsell..)

CUST: no. i don't need anything but the $399 computer i saw on tv. and nothing else, ya' hear?

ME: alright ma'am. (gives the specs of the pc). your product price is $399. There will be a shipping charge of $99, and taxof $11 (and something cents).

CUST: i said i will not pay more than $399 for that goddamned computer!

ME: well ma'am, if you're not gonna pay for shipping, how will the computer get to you?

customer hung up.

[just_me!]

my campaign before is b2b, so that means we're calling managers, CEO's, executives, presidents, as well as owners of companies......but before we had a chance to talk to them, we need to get pass the screener , receptionist or the secretary.

sec: "name of the company" this is _______ speaking how may
i help you?
me: hi this is Lia from "company name", may i pls speak with Joe Smith
pls..
sec: what's this call regarding?
me: about document imaging, can you transfer me through pls...
sec: Mr. Smith won't be interested
me: about what?
sec: about what you're selling
me: how did you know
sec: i just know
me: are you Mr. Smith?
sec: No
me: Are you his wife?
sec: no!
me: is he there?
sec: no!
me: ok then, i'll just try to call back


another:

sec: "company name" this is ____ speaking
me: hi this is Lia, Joseph Lewis pls..
sec: from what company?
me: this is Lia again from "company name"
sec: and what's this call regarding?
me: about document imaging and information management program
sec: we don't need that
me: how did you know?
sec: i just know
me: you're just the secretary right?
sec: "secretary hung-up"

hehehe ang kukups kasi ng mga receptionist e :D

[baby_michelle21]

my campaign before is b2b, so that means we're calling managers, CEO's, executives, presidents, as well as owners of companies......but before we had a chance to talk to them, we need to get pass the screener , receptionist or the secretary.

sec: "name of the company" this is _______ speaking how may
i help you?
me: hi this is Lia from "company name", may i pls speak with Joe Smith
pls..
sec: what's this call regarding?
me: about document imaging, can you transfer me through pls...
sec: Mr. Smith won't be interested
me: about what?
sec: about what you're selling
me: how did you know
sec: i just know
me: are you Mr. Smith?
sec: No
me: Are you his wife?
sec: no!
me: is he there?
sec: no!
me: ok then, i'll just try to call back


another:

sec: "company name" this is ____ speaking
me: hi this is Lia, Joseph Lewis pls..
sec: from what company?
me: this is Lia again from "company name"
sec: and what's this call regarding?
me: about document imaging and information management program
sec: we don't need that
me: how did you know?
sec: i just know
me: you're just the secretary right?
sec: "secretary hung-up"

hehehe ang kukups kasi ng mga receptionist e :D


kilala ko ata tong si LIA ah....

[allertsek]

haha... ang alam ko lang, sa call center ako naging mataray.