Looking For Greener Pastures [Archive]

sweetmaryjane

Dec 19, 2004, 04:23 PM

I know most people would never feel satisfied with their current call center jobs; and that is the main reason why I wanted to post this new thread to give those people (well… that includes me) alternatives. If you could just give us any information regarding your current company (i.e. specific account or program, perks and compensation package, position available etc.), this might just help us end our search for the “greenest pasture”:smokin:

claire_taylor

Dec 24, 2004, 07:28 AM

if you are looking for a greener pasture, I suggest that apply ka either sa SYKES, Convergys, PeopleSupport, eTelecare or ICT. These call centers offer higher salary compare to other call centers. Aside from that, their benefits are excellent!

I am working in Sykes now, and I have no plans of leaving Sykes for the next 3-5 years. You want to know why, because the salary is very competetive and the benefits are awesome! Noong probitionary pa lang ako mataas na salary ko, mas lalong tumaas when I get regularized. Plus yung mga benefits nila binigay talaga right after my 6th month.

sweetmaryjane

Dec 24, 2004, 04:27 PM

that's nice to hear claire... i was just wonderin' what is your current position in sykes?

claire_taylor

Dec 27, 2004, 03:08 PM

Technical support po ako sa Sykes

Gilded_Crotch

Dec 27, 2004, 07:46 PM

What about the managements in SYKES like the couaches ??? how are they??? cause most call center problems comes from the management and not really the company??? @ claire

c0re21

Dec 28, 2004, 08:34 AM

sweetmaryjane: so you wanna be in a call center for the rest of your life? what degree did you finish?? never thought of going into practice?

sweetmaryjane

Dec 29, 2004, 12:35 AM

well practically speaking, its okay to be in a call center for the rest of your life... as long as you don't take or make calls for the rest of your life... there's gotta be some growth though.... who knows anyone in this thread could actually be a shift manager, operations manager or whateve higher positions there are in an outsourcing company. as they say, "start small then dream big"

doesnt really matter what you finished... i'm looking into practicing my expertise venturing into a business..... call center for me is a stress - free job, 'coz you don't bring workloads at home. this could also be a good training ground for people who just simply want to get paid for experience. let's face it... call centers compensate people more than those normal jobs that you could get from your own field. i'm just speaking of experience...

kennster

Dec 29, 2004, 01:24 AM

yeah same here.. im working in a call center to save money so that i can start my own business.. you just have to endure the wear and tear of the erratic sched and irate callers.. :D

supersleepy

Dec 29, 2004, 03:59 AM

hey! great thread you have here.. :eyecrazy: im sure.. this is one thread na masarap balik balikan.. tho im stll waitng for sykes to let me sign their contract.. i'll choose sykes than daksh( where i was also invited for their interview, after passing thier written/oral exam) bcoz of the reason claire have posted.. and the feeling i guess in being a sykester.. wish me luck guys.. and i'll be giving a testi soon of my soon to be great experience in sykes..:D

claire_taylor

Dec 29, 2004, 05:18 AM

supersleepy: It's good to hear that you had chosen Sykes over Daksh. Rest assured that you will not regret your decision. If I may ask, anong account ka na-interview? You may PM me na lang siguro for the answer kasi bawal i-divulge and account natin. Sa OSMA, Burgundy, SMPC or RS na-interview?

I also applied in Daksh as TL. I passed the written exam, simulation, and oral examination, but when I was invited for an interview, I didn't go. Kasi I realized stable na ako sa Sykes, regular na ako and I am enjoying all the benefits naman, though hindi ako TL dito or Senior Rep.

Gilded_Crotch: Ok naman yung upper management ng Sykes. HR people here are all friendly, then yung Head ng Sykes Asia Pacific rim is sooo approachable.

sweetmaryjane

Dec 29, 2004, 10:50 PM

thanks for the feedback supersleepy. hope you'll enjoy your stay in sykes... i've heard alot of good feedbacks from that company. and i think you're in good hands; they're alot more stable now compared to some call centers.

heads up! :)

supersleepy

Dec 30, 2004, 06:58 PM

Originally posted by sweetmaryjane
thanks for the feedback supersleepy. hope you'll enjoy your stay in sykes... i've heard alot of good feedbacks from that company. and i think you're in good hands; they're alot more stable now compared to some call centers.

heads up! :)

:) your welcome.. ;)

Ippoy

Jan 3, 2005, 11:39 AM

What a harmonous thread we got here...at least there is no competition ...no harsh words found in this thread.
I couldn't even imagine i would last in this job this long. U just have to learn to love ur job regardless of what job it maybe.

supersleepy

Jan 7, 2005, 12:41 AM

Originally posted by claire_taylor
supersleepy: It's good to hear that you had chosen Sykes over Daksh. Rest assured that you will not regret your decision. If I may ask, anong account ka na-interview? You may PM me na lang siguro for the answer kasi bawal i-divulge and account natin. Sa OSMA, Burgundy, SMPC or RS na-interview?

I also applied in Daksh as TL. I passed the written exam, simulation, and oral examination, but when I was invited for an interview, I didn't go. Kasi I realized stable na ako sa Sykes, regular na ako and I am enjoying all the benefits naman, though hindi ako TL dito or Senior Rep.

Gilded_Crotch: Ok naman yung upper management ng Sykes. HR people here are all friendly, then yung Head ng Sykes Asia Pacific rim is sooo approachable.

i'll be having the smpc acct. mamaya na job offer.. biruin mo after all those tindi.. interviews.. from burgundy to osma to smpc.. salamats sa Diyos ****.. ;) im just so excited..

i also did an interview with daksh.. they are cramming for people to hire.. kala ko papayag sila ng 18k ko starting.. from 21k asking price ko.. ayaw nmn.. i think they like me pa nmn.. panel interview sa daksh.. one time, final interview.. same din sa sykes yung approved starting salary.. but opkors.. its the red tag that will make the dif'rence.. maski pa yahoo.. sila.. hehe.. i'll sign with sykes.. :D ;)

wer ka ba claire? *** acct mo?:shy:

peace out! :cool:

claire_taylor

Jan 7, 2005, 11:52 AM

Originally posted by supersleepy
i'll be having the smpc acct. mamaya na job offer.. biruin mo after all those tindi.. interviews.. from burgundy to osma to smpc.. salamats sa Diyos ****.. ;) im just so excited..

i also did an interview with daksh.. they are cramming for people to hire.. kala ko papayag sila ng 18k ko starting.. from 21k asking price ko.. ayaw nmn.. i think they like me pa nmn.. panel interview sa daksh.. one time, final interview.. same din sa sykes yung approved starting salary.. but opkors.. its the red tag that will make the dif'rence.. maski pa yahoo.. sila.. hehe.. i'll sign with sykes.. :D ;)

wer ka ba claire? *** acct mo?:shy:

peace out! :cool:

Congratulations, you were able to make it!!! I agree with you it's the red tag that matters! Passion and dedication are basically what you need and must have to survive and grow in Sykes.

Nga pala, we also have Yahoo account, sa OSMA located at kilala ko yung Account Manager, super bait nun! You said sa Sykes thread na sa SMPC ka based, malamang chat or email support ka ng MSN account kasi yung phone support ng MSN nasa RS.

I'm with Macromedia account nga pala.

WELCOME ABOARD!!!!

sweetmaryjane

Jan 7, 2005, 09:13 PM

Galing galing!! I hope there would be more people who could find joy in their work.... especially those in the call center biz. Congratulations supersleepy!

supersleepy

Jan 7, 2005, 11:18 PM

Originally posted by claire_taylor
Congratulations, you were able to make it!!! I agree with you it's the red tag that matters! Passion and dedication are basically what you need and must have to survive and grow in Sykes.

Nga pala, we also have Yahoo account, sa OSMA located at kilala ko yung Account Manager, super bait nun! You said sa Sykes thread na sa SMPC ka based, malamang chat or email support ka ng MSN account kasi yung phone support ng MSN nasa RS.

I'm with Macromedia account nga pala.

WELCOME ABOARD!!!!

yah! ur ryt! email support nga me.. tama.. sana pala magkasama tayo noh.. i was interviewed by john but.. :greenhat: but didn't made it.. pero i was thinking of transferring sa acct. nyo.. sometime.. der must be something good.. i dunno *** actually.. gut feeling.. ganda kasi ng station.. laki.. but opkors!

im sure hr know wats best for us.. and i know i'll enjoy my stay with sykes.. :bounce2:

tnx sa tip.. i'll note that down.. see yah around.. wats ur ym btw?:glee:

peace out!:shy:

may yahoo acct. pala tayo.. but i can see na mas cute people ng sykes.. includes me.. hehe.. :D :dunce: :bow: and opkors u claire_taylor :*)

sweetmaryjane

Feb 12, 2005, 05:00 AM

Sabi nga ng marami okay talaga sa SYKES lalo na pagdating sa benefits... *** MBS account daw eh ang lupet! 20k ang starting ng agents and ang training ay sa U.S. Ayus talaga ito... grabe! :blush2:

figureskater

Feb 14, 2005, 01:22 PM

^ paumanhin po... what's MBS?

supersleepy: do you have previous call center experience? (judging from your 21k asking price)

Ako naghahanap ng greener pastures rin :)

Una_dagmar

Feb 14, 2005, 06:26 PM

I am still caught in a daze as to how I would respond to this question.

Yeah, you get promoted but there are a lot of things to consider: stability, compensation and benefits, your friends at work, your boss, etc. Even if you are itching to look for greener pastures (meaning in this context, higher pay), you'd often pass it up for stability.

gungrust

Feb 16, 2005, 03:00 PM

hehehe ....
certainly its alorica philippines

why??
because of the unlimited petiks mode ....
wahehehe ...

Allen Ilino

Feb 16, 2005, 09:07 PM

Sykes has the best of both worlds in terms of compensation and stability. The key is their array of 32 accounts/clients in their Philippine operations. Some clients even have divisions within them like MCI and JP Morgan. Remember the compensation, incentives, etc. varies from account to account or even division to division. Hope to work in the account of my choice soon.

Sykes even has two weeks in core skills training[before product training] unlike the more common one week basic training in other call centers. In some accounts the training can last up to 6 months.

This company makes sure that people from various age groups[ from around 19 to past 40 years in age] get along and blend together well before their product training! Yes, no age discrimination.

sweetmaryjane

Feb 17, 2005, 01:22 AM

Well, you could actually assume any definition for greener pastures. Like you said it could be money, friends or stability... whatever the factor is for you to become happier... that could be your greener pasture. :)

sweetmaryjane

Feb 17, 2005, 01:27 AM

Anyway... news news news po!! Got a call from Ward Hawell and they're currently looking for agents for a new financial firm from Chicago. They said whoever gets in would be the pioneer for this account. It's not an outsourced site just like most call centers it's company owned. So whoever might be interested could contact them. This could actually be a good oppurtunity for people who are willing to take the risk and be part of a newly growing company. :) :)

supersleepy

Feb 18, 2005, 07:02 AM

^ paumanhin po... what's MBS?

supersleepy: do you have previous call center experience? (judging from your 21k asking price)

Ako naghahanap ng greener pastures rin :)

sa daksh yung 21 k.. pero that would be inbound sales.. commissions basis.. 15k + 2k transpo allow.. plus commissions.. aabot na ng ganun.. pero.. dapat ata.. seasoned agent ka na don.. MBS?

account yata yun sa 'min.. dunno if that is Macromedia.. tama ba yun sweetmaryjane? ganda nga daw account tsaka starting.. pero lupet ata training.. hav to learn fast i heard.. hopefully 1 day be transferred in that acct...

pansin mo ba? newbie pa *** me pre.. pero kasi i transferred from my 1st call center to Sykes nga po.. whenever i'm interviewed.. asking price ko **** yan.. 21k.. bakit? kaya nmn nila gib.. yun.. experiensyado na rin me kung baga.. :stan:

san ka ba ngayon figureskater? *** call center i mean.. *paw*

Allen Ilino

Feb 18, 2005, 01:37 PM

In my humble opinion earning 21k a month in the telecom account of Daksh is an understatement, especially for a seasoned inbound sales agent. I will not be surprised if one can earn far more than that. I know of newbies who can earn 40k in one month in an inbound sales account.

Allen Ilino

Feb 18, 2005, 01:53 PM

Supersleepy,

Try to get information on the telecom account[e-mail support] of Sykes....alam mo na iyon. Its a relatively stress free account as compared to voice support and they pay commissions aside from the decent basic pay and incentives. Sykes pays decent referral fee to staff who were able to hire trainees who get certified! Pwede mong pagkakitaan iyan. Its Sykes way of devolving the HR function to its staff who know how to scout for people who are very interested in an account. In my previous account, staff get paid 1k per head for any referred trainee that finishes the seven week training[2 wks. core skills plus five week product training].

maganda_yan

Feb 18, 2005, 03:42 PM

sweetmaryjane

Feb 20, 2005, 02:27 AM

hi sweetmaryjane
just wanna ask for the contact # & address of ward howell if u have. im kinda interested & would like to try submitting to them my resume. do u have any idea if theyre also handling call centers? thanks...hope u can help me out with my queries *paw*

Ward Howell is in Atheneum building somewhere in Leviste St. in Makati... I'll try to check their address again.. and I'll keep you posted..

They're open weekdays 9am-5pm

maganda_yan

Feb 21, 2005, 01:13 PM

Ward Howell is in Atheneum building somewhere in Leviste St. in Makati... I'll try to check their address again.. and I'll keep you posted..

They're open weekdays 9am-5pm
thanks sis...will be waiting for the address & contact # from u

maganda_yan

Feb 23, 2005, 05:05 PM

hey sweetmaryjane...
do u have the address & contact number of ward howell na?im still waiting sis...

supersleepy

Feb 27, 2005, 12:28 AM

sweetmaryjane

Feb 27, 2005, 05:04 AM

Hi Allen could you shed light on the career oppurtunities in Daksh? I've got a couple of friends who are willing to let go of their high compensation in Sykes because they claim that Daksh proposes better pay. What types of accounts do they have (I know you're not really allowed to disclose clients, probably you could give us an idea like inbound sales for isp's or tech support etc.)? :stan:

jheng22

Feb 27, 2005, 01:36 PM

iuytyhfffff

claire_taylor

Feb 28, 2005, 06:39 PM

^ paumanhin po... what's MBS?

supersleepy: do you have previous call center experience? (judging from your 21k asking price)

Ako naghahanap ng greener pastures rin :)

MBS = Microsoft Business Solutions. This is one of the finest accounts in Sykes. Each agent gets to have their own laptop that they could take home.

sweetmaryjane

Mar 2, 2005, 06:58 PM

And may I add sa benefits ng pagiging agent sa MBS... ang training daw ay sa U.S.?

BluePinay

Apr 18, 2005, 10:46 PM

hey sweetmaryjane...
do u have the address & contact number of ward howell na?im still waiting sis...

ZMG Signium Ward Howell
Call Center Practice Group
6/F The Athenaeum Building
160 LP Leviste Street
Salcedo Village, Makati City
Trunk Line: 816-2466

girl_in_pink

Jun 12, 2005, 03:05 PM

[QUOTE]ZMG Signium Ward Howell
Call Center Practice Group
6/F The Athenaeum Building
160 LP Leviste Street
Salcedo Village, Makati City
Trunk Line: 816-2466

What are the job opeings here?

Khell

Jun 13, 2005, 07:41 AM

Pardon my ignorance but isn't Ward Howell a head hunter? :)

james richard

Jun 14, 2005, 08:26 AM

Yes .. Ward Howell has many BIGTIME callcenters to chose from.. I was so grateful to them before....so apply now.. if you dont know how to contact them.. just pm me..

BeePeeOOO

Jun 14, 2005, 11:29 AM

greener pasture quiz - Anong call center ang nagbibigay ng 20 days sick leave and 20 days vacation leave per year?... and both SL and VL are convertible to cash!

girl_in_pink

Jun 14, 2005, 05:19 PM

greener pasture quiz - Anong call center ang nagbibigay ng 20 days sick leave and 20 days vacation leave per year?... and both SL and VL are convertible to cash!

Sykes...Tama ba ako??

supersleepy

Jun 14, 2005, 11:09 PM

Sykes...Tama ba ako??

korekto! tama ka dyan! :lol:

geekhead

Jun 19, 2005, 03:28 PM

supersleepy

Jun 21, 2005, 03:51 AM

I'm also looking for other options now. I've been in the QA biz for almost 3 years but it's still soi hard to get a job. Ive applied at Daksh still no call. I plan to apply over at eperformax or my other option is be an agent and start from there. Ive got PS, Sykes on top of my list. I want stabilityt in a company and a good working environment. What do you think guys? :confused:

sykes, convergys, ps should be on the top list.. eperformaxx??? nah! wag na dun.. mag ambergris ka na ***.. hopefully ma-ok yung daksh mo.. me rin apply dun.. my last call centre was sykes.. :rotflmao:

geekhead

Jun 21, 2005, 07:19 AM

sykes, convergys, ps should be on the top list.. eperformaxx??? nah! wag na dun.. mag ambergris ka na ***.. hopefully ma-ok yung daksh mo.. me rin apply dun.. my last call centre was sykes.. :rotflmao:

Labo na Daksh kasi 2 weeks na la pa balita dun. :confused: Ive been with CVG kaya baka PS or Sykes na lang. The thing is di ata sila kumukuha QA externally.

TQA

Jun 22, 2005, 04:16 AM

Oftentimes QARs are taken externally if an account is starting, otherwise, you're correct geekhead, not only for Daksh, but for most other centers as well.

idiot-savant

Jun 22, 2005, 06:48 AM

geekhead, if you're contemplating on a career in QA - PM me and allow me to enlighten you on several options.

idiot-savant

Jun 22, 2005, 08:56 AM

Oftentimes QARs are taken externally if an account is starting, otherwise, you're correct geekhead, not only for Daksh, but for most other centers as well.

Let me say this, whilst i was in Sykes for 4 years we had to hire externally because the job requirements for the central QA department posts are "above standard", if not altogether "different". QA Account Owners in Sykes do not monitor / audit calls as other call center QA practitioners are still bent on doing. The QA Account Owner acts as a Quality consultant for an account ensuring that the SSE (sykes standard of excellence) requirements, quality performance indicators, KPI's, QA technology management (NICE, Witness) are effectively provisioned in the campaign. They are therefore not product-trained.

There are specialist and systems positions in QA such as Documentation Specialist, Standards Specialist, Training Specialist, etc that have a more process framework and design approach and accountability. The hiring and performance expectations for these positions have yet to be replicated in the other call centers.

However if you have the kind of Quality Department that only focuses on basic transaction monitoring, calibration, quality reporting and analysis -- it might be appropriate to have the best trained agent promoted into a QA post. (Some multinational call centers do treat QA posts as promotion rather than lateral transfers.)

ClientLogic in the absence of a centralized QA Dept hires PQAs who are resident to the account. They are product trained but they do not monitor as the coaches monitor for their own teams.

Hope this helps.

geekhead

Jun 22, 2005, 11:11 AM

geekhead, if you're contemplating on a career in QA - PM me and allow me to enlighten you on several options.

Pm'd you bro. :)

TQA

Jun 23, 2005, 02:55 AM

Let me say this, whilst i was in Sykes for 4 years we had to hire externally because the job requirements for the central QA department posts are "above standard", if not altogether "different". QA Account Owners in Sykes do not monitor / audit calls as other call center QA practitioners are still bent on doing. The QA Account Owner acts as a Quality consultant for an account ensuring that the SSE (sykes standard of excellence) requirements, quality performance indicators, KPI's, QA technology management (NICE, Witness) are effectively provisioned in the campaign. They are therefore not product-trained.

There are specialist and systems positions in QA such as Documentation Specialist, Standards Specialist, Training Specialist, etc that have a more process framework and design approach and accountability. The hiring and performance expectations for these positions have yet to be replicated in the other call centers.

However if you have the kind of Quality Department that only focuses on basic transaction monitoring, calibration, quality reporting and analysis -- it might be appropriate to have the best trained agent promoted into a QA post. (Some multinational call centers do treat QA posts as promotion rather than lateral transfers.)

ClientLogic in the absence of a centralized QA Dept hires PQAs who are resident to the account. They are product trained but they do not monitor as the coaches monitor for their own teams.

Hope this helps.

Good points idiot-savant! Centers have different QA units or units that are at different points in the QA "continuum".