Win Rudy Project Eyewear: Call Center Network

[Ada]

Let's start a network for folks in the call center industry! Post your details below with the following information:

Job Title
Company Name
One sentence about what you do at work.
One sentence about what your company does.

Each post gives you the chance to win a pair of shades from Rudy Project! Remember, it's only one post per thread, okay?

Draw date for the prize is 12 noon on August 12, 2005! Winners will be notified by PEx private message.

[arkienuts]

Job Title: Software Resolution Specialist
Company Name: NCO Customer Management, Inc. (formerly RMH Teleservices)
One sentence about what you do at work: Take escalation calls from level 1 tp assist US-based clients on troubleshooting dial-up connectivity problems and related software configuration issues.
One sentence about what your company does.Provides customer care solutions to some top Fortune 500 companies for cost-efficient services like billing, sales, technical support, and directory assistance.

[lordtaz]

Job Title: Sales specialist
Company Name: PeopleSupport
One sentence about what you do at work: sell, upsell, cross-sell VOIP services
One sentence about what your company does: outsourcing of customer services, selling, etc.

[head_huntress]

Job Title: Recruiter
Company Name: APAC Customer Services, Inc.
One sentence about what you do at work: I ensure that there is adequate human resources at all times for our entire organization.
One sentence about what your company does: We provide customer interaction solutions for market leaders in financial services, insurance, telecommunication, healthcare and logistics.

[darnstuff]

JOB TITLE: customer service representative
COMPANY: IBM-Daksh eServices phils
What i do: render customer services with regards to their wireless phones
What the company does: outsourcing....

[otakusenshi]

Job Title: Techinical Customer Care Representative
Company Name: Convergys
One sentence about what you do at work.
Assist all inbound calls with regard to issues on general inquiry, pre-billing issues, pre-installation, post-installation and networking issues related to DSL connectivity, plus email issues
One sentence about what your company does.
"Convergys brings together world-class resources, software, and expertise to help create valuable relationships between our clients, their customers and their employees"

[IceKnight]

Job Title: Level 2 Resolution Specialist
Company Name: RMH/NCO Group
One sentence about what you do at work: Handles escalated calls from level 1 technical support assistants and troubleshoots dial up software problems.
One sentence about what your company does: Provides customer support, teleservices, product selling and manpower for international companies.

[aina_crazy_girl]

Job Title Administrative Manager
Company Name Campbell Smith Enterprises
One sentence about what you do at work. I do all the administrative functions of the company.
One sentence about what your company does. We sell all kinds of flooring and flooring needs to the US and Canada.

[ianitobaby]

Job Title: Quality Assurance Supervisor
Company Name: PeopleSupport
One sentence about what you do at work. Work with the client to develop QA programs and processes to address client-specific quality standards and expectations
One sentence about what your company does Offshore Business Process Outsourcing

[Tushie]

Job Title: Customer Solutions Officer
Company Name: Citigroup - Crescent Services Pte Ltd.
One sentence about what you do at work - Introduce the World's Biggest AND Strongest Financial Institution's New Products and Services to our Valued Customers :D
One sentence about what your company does - Provide Business Solutions to Australian Clients of Citibank

[slim_chance79]

job title: trainer
company: Teleperfomance
what i do: i facilitate new hire classes
What the company does: excellent customer service for our clients

[Corrics]

Job Title: Technical support representative
Company Name: west Contact services
One sentence about what you do at work.. I handle Windows Dialup and Macintosh Dialup and Broadband Connections
One sentence about what your company does.: My company's tagline: Putting people first!!

[mastahswabe]

Job Title: Techinical Customer Care Representative trainee
Company Name: Convergys
One sentence about what you do at work.
Assist all inbound calls with regard to issues on general inquiry, pre-billing issues, pre-installation, post-installation and networking issues related to DSL connectivity and email issues
One sentence about what your company does.
"Convergys brings together world-class resources, software, and expertise to help create valuable relationships between our clients, their customers and their employees"

[halliwel28]

job title: Customer Care Rep
company: Convergys Phils.
As an agent, it's my responsibility to ensure that quality care and assistance is given to all our customers. I see to their needs based on their issues and resolved those issues as needed. I also make sure that i give all our customers the kind of plan, extra services on their account suited to their needs. It's a toxic job but very fulfilling when you know that you were able to satisfy your customer's needs and has resolved their issues.

[bRaced]

Job Title Telemarketing Service Representative
Company Name ICT Group, Inc.
One sentence about what you do at work. Selling Card Protector to The Bay & Zellers Cardholders. (Canadian Companies)
One sentence about what your company does The ICT Group, Inc. will determine and meet it's clients' expectations with the aim of enhancing customer satisfaction through effectively managing our activities in the business areas we operate, principally tha management, operations, and control of telemarketing and customer care services.