Mindbox Solutions

[promil kid]

Meron bang nagwo-work na dito? i need feedback. Their ad said it's guaranteed 22k monthly plus commissions of up to 35k.

They are located at Citibank Centre Building in Paseo de Roxas.

I think they cater to financial companies in the U.S such as Sun West, Ford Motor credit, etc and they need people who are able to structure/ analyze loans just like my job in my current cc.

[gadƒly]

feedback naman kung alam nyo tong call center na ito. located in makati pero wala silang website eh..

[tikbalangbynite]

feedback naman kung alam nyo tong call center na ito. located in makati pero wala silang website eh..

I heard the office is in citibank paseo but im not sure. can anyone verify? And more info pls...

[t a m i z Z z ™]

citibank paseo.. 22k basic up depending on experience. loan officers.

:D

[earth25angel]

there's a topic on mindbox under the job market thread :)

here's the link: http://www.pinoyexchange.com/forums/showthread.php?t=241136

[antonlc]

*bump*

add'l info on the other thread (use URL posted above)

:D

[tikbalangbynite]

Anyone else interested in applying here? We're still hiring Loans Analysts (among other things). :)

No background in banking/finance required. We'll be training you from scratch anyway! *okay*

[kaye_taray]

Hi tikbalangbynite, favor naman po.. are you one of the people from HR? just have a question,pano ba ako mag follow-up ng application ko... i already had my group interview with 3 other applicants and 3 people from the company, after the interview they gave our resumes to another guy who told us that we should recieve a call the following day and if we don't we would be pooled pa for future batches since ang inuuna ata is the batch for the officers... ibig ba sabihin nun eh nde talaga kami natanggap at ayaw lang saming sabihin so we don't get demotivated? pls paki inform naman po ako.. ako lang ata ang nag apply jan na ang source eh GIRLTALK... hehehe!! they were curious what that was.. pls.. am really interested not primarily because of the pay but that is a big thing not to consider but because it's a start-up company...and also, it's near my place... pls pa inform lang po.. thanks!!! will be waiting!!!

[Brandon96]

Wala bang licensing dito from the US kagaya ng NASD? Simple lang ba ang product training, as in pagkatapos nito eh dapat relax na ang agent in handling calls at hindi na kelangan pa ng "learn by trial and error" on the job while taking in calls?

[tikbalangbynite]

Hi tikbalangbynite, favor naman po.. are you one of the people from HR? just have a question,pano ba ako mag follow-up ng application ko... i already had my group interview with 3 other applicants and 3 people from the company, after the interview they gave our resumes to another guy who told us that we should recieve a call the following day and if we don't we would be pooled pa for future batches since ang inuuna ata is the batch for the officers... ibig ba sabihin nun eh nde talaga kami natanggap at ayaw lang saming sabihin so we don't get demotivated? pls paki inform naman po ako.. ako lang ata ang nag apply jan na ang source eh GIRLTALK... hehehe!! they were curious what that was.. pls.. am really interested not primarily because of the pay but that is a big thing not to consider but because it's a start-up company...and also, it's near my place... pls pa inform lang po.. thanks!!! will be waiting!!!

Hi kaye_taray! I've actually just started with the company but from what I know if you dont get a call back within the week of your initial exam or interview parang malabo na... When did you take the exam ba? And how many interviews did you go through?

Wala bang licensing dito from the US kagaya ng NASD? Simple lang ba ang product training, as in pagkatapos nito eh dapat relax na ang agent in handling calls at hindi na kelangan pa ng "learn by trial and error" on the job while taking in calls?

i don't know anything about licensing but I have heard that training is a bit challenging. You have to really focus. Although they are pretty lenient and you will pass as long as you show effort. My training will start 1st week of Feb. I think they moved it because they want more people to be part of the 3rd batch. So pwede pa kayong humabol. :D

[kaye_taray]

i got my interview last week mga tuesday... was told to expect a call and if ever na nde kami matawagan we'd be pooled for the next batch since ang ite-train ata for now would be the officers daw... paki tanong naman po... much better to get a negative answer so i won't be waiting in vain and if ever naman na they're still pooling people well i wouldn't mind waiting... i was able to go through the preliminary interview with john and two other interviewers... group interview, we were three applicants na sabay-sabay ininterview... favor naman po..paki sabi na lang sa pmwhat the result of my interview was... kahit negative ok lang!! thanks!! will be waiting!!!

[Leif_Erikson]

How do we apply for MindBox Solutions? I read here sa thread that the basic salary is at least 22k, aside pa from the night differential and travel allowance, etc. Tama po ba? So bale takehome pay after taxes and SSS contributions is at least 20-22k a month, right?

[tikbalangbynite]

How do we apply for MindBox Solutions? I read here sa thread that the basic salary is at least 22k, aside pa from the night differential and travel allowance, etc. Tama po ba? So bale takehome pay after taxes and SSS contributions is at least 20-22k a month, right?

Leif, PM me your details.

...as for the basic salary, the 22k IS the total --- That includes the allowance and night differential. Total "take home pay" is between 20-21k after taxes. If you want more, work hard! Because you get commissions for every approved loan you handle as well. So that's 22k + commissions. :D

[DJ_yAn]

ano po mga accounts ditio? flexible po ba ang time? college student pa kasi.

[tikbalangbynite]

ano po mga accounts ditio? flexible po ba ang time? college student pa kasi.

Hi Dj_yAn... If you're a student, i think the schedule might be a problem for you because graveyard is the only available shift (since our clients are in the states and we do business with them during their daytime).

[maram]

hi there! im actually interested to apply as a team leader. if there are no openings for that position i am willing to apply as HLP. where can i send my application? Or can i just go to the office and pass my CV? thanks!

BTW tkbalangbynite... i tried to send you a pm.. but it didn't go through..

[BawbnoY]

Mahirap daw ang Exam nila sabi ng Friend ko! Written Exam: IQ Test: Isang tanong lang regarding sa kung sino may-ari sa unggoy, nakaka-two hours ka na daw sa kaiisip di mo pa din malalaman kung ano sagot!

[DJ_yAn]

Hi Dj_yAn... If you're a student, i think the schedule might be a problem for you because graveyard is the only available shift (since our clients are in the states and we do business with them during their daytime).

i was actually looking for a callcenter who has a permanent graveyard shift. :)

[Leif_Erikson]

...as for the basic salary, the 22k IS the total --- That includes the allowance and night differential. Total "take home pay" is between 20-21k after taxes. If you want more, work hard! Because you get commissions for every approved loan you handle as well. So that's 22k + commissions.

Hindi ko nagets ito. Takehome pay is 20-21 thousand, including the allowances and night diff, after taxes and SSS and Philhealth and Pag-Ibig na ito. So dapat mas less pa ang salary MISMO. How much is the gross salary MISMO? Mga 18k or less ba? So, ano ang 22k? Eh di dapat 20-22k ang net takehome pay INCLUDING the allowances and night diff, after taxes.

Parang ganito kasi. In the call center I just left, the BASIC salary is 12k. Pero ang TAKEHOME pay ko per month is 15,800 to 16,000 pesos, kasi idadagdag mo pa ang night diff (30% of basic salary), and the 3k travel allowance. After taxes na yung takehome, kaya nga NET takehome pay eh. Therefore, the basic salary is always less than the net takehome pay kasi basic salary does not include allowances and night diff, di ba?

[antonlc]

:rotflmao:

para sa mga future loan processor applicants...

so since hindi na rin naman ako tinawagan at alam ko kung sino ang may-ari ng unggoy, eto hints ko...

1. anong tropical nation ang may pinakamalaking habitat ng unggoy?
2. puro association yan. para di kayo malito, i-tabulate nyo muna lahat ng info.
3. the examiner will want to take your scratch paper so that he can figure out how you solve problems. so kung obvious sa inyo ang sagot sa #1 hint, work backwards na lang!

madali lang yan once marealize ninyo ang sagot. maiiyak kayo kung bakit ang tagal nyo nagisip.

[tjac19]

:rotflmao:

para sa mga future loan processor applicants...

so since hindi na rin naman ako tinawagan at alam ko kung sino ang may-ari ng unggoy, eto hints ko...

1. anong tropical nation ang may pinakamalaking habitat ng unggoy?
2. puro association yan. para di kayo malito, i-tabulate nyo muna lahat ng info.
3. the examiner will want to take your scratch paper so that he can figure out how you solve problems. so kung obvious sa inyo ang sagot sa #1 hint, work backwards na lang!

madali lang yan once marealize ninyo ang sagot. maiiyak kayo kung bakit ang tagal nyo nagisip.



wala na bang mas madaling clue? balak kc ng friend ko mag apply dyan
pm mo naman me kung ano nangyari..tnx!

[tikbalangbynite]

Hindi ko nagets ito. Takehome pay is 20-21 thousand, including the allowances and night diff, after taxes and SSS and Philhealth and Pag-Ibig na ito. So dapat mas less pa ang salary MISMO. How much is the gross salary MISMO? Mga 18k or less ba? So, ano ang 22k? Eh di dapat 20-22k ang net takehome pay INCLUDING the allowances and night diff, after taxes.

Parang ganito kasi. In the call center I just left, the BASIC salary is 12k. Pero ang TAKEHOME pay ko per month is 15,800 to 16,000 pesos, kasi idadagdag mo pa ang night diff (30% of basic salary), and the 3k travel allowance. After taxes na yung takehome, kaya nga NET takehome pay eh. Therefore, the basic salary is always less than the net takehome pay kasi basic salary does not include allowances and night diff, di ba?

ok... just to clarify kasi baka magulo explaination ko. 22k is what you're getting TOTAL. Minus taxes, you'll end up with around 20 to 21k. Why? Because the BASIC pay is relatively low, hence the low taxes. BUT management more than made up for it with a hefty allowance. The reason for this is they want their LPs to have more to take home. What's the point of a high basic pay kung patay ka din naman sa tax? As for the breakdown, we'll... hehe... para naman may surpise diba?

para sa mga future loan processor applicants...

so since hindi na rin naman ako tinawagan at alam ko kung sino ang may-ari ng unggoy, eto hints ko...

1. anong tropical nation ang may pinakamalaking habitat ng unggoy?
2. puro association yan. para di kayo malito, i-tabulate nyo muna lahat ng info.
3. the examiner will want to take your scratch paper so that he can figure out how you solve problems. so kung obvious sa inyo ang sagot sa #1 hint, work backwards na lang!

madali lang yan once marealize ninyo ang sagot. maiiyak kayo kung bakit ang tagal nyo nagisip.

...actually, the only useful tip here is number 2. Sorry antonlc but the nationality of the owner has nothing to do with the correct answer. And yes, there IS an answer *hint*. Don't give up and concentrate.

hi there! im actually interested to apply as a team leader. if there are no openings for that position i am willing to apply as HLP. where can i send my application? Or can i just go to the office and pass my CV? thanks!

BTW tkbalangbynite... i tried to send you a pm.. but it didn't go through..

Hi maram! Try PMing me your details again. Maybe I can help. I can schedule you for the exam. :)

And yes guys, if you're interested, exams are now by schedule. the times are: 8:30-9:30, 10:00-11, 1:30-2:30, 3:00-4:00. It's better if you let someone schedule you because we prioritize those who have been interviewed by phone already.

Just PM me for requests. :D

[emdyey_52497]

hello! i m new here. just want to get some info on how to apply to mindbox. where it is located and how difficult it is to pass. thx in advance.

[emdyey_52497]

some info naman po about mindbox. where it is located? how difficult to get in? how to apply? thx

[talipandas9]

Are there still openings at Mindbox? What types of accounts are handled? Is it purely loan applications processing? I won't mind working on GY but I would prefer an AM shift.

I want to work in an account wherein you will have enough confidence to handle almost all (about 95%) of your calls with utmost confidence. It's so hard that when you receive a call and you don't know what to do because it was not handled well enough during your training for the account.

I have almost 2 months (!) experience working in a call center for a travel account. There's a non-compete clause too. Does that mean I can't transfer? I hope to get out already because my heart can't stop throbbing heavily after the end of my shift.

Thanks.

[Leif_Erikson]

It's so hard that when you receive a call and you don't know what to do because it was not handled well enough during your training for the account.
Hi Talipandas, I can relate to this. This was my problem with my previous account in this call center in Libis. It's so frustrating when you can't do a good job at customer service because you could barely keep up with the procedures and screens because you just breezed over them and were told that you will REALLY learn when you're taking in calls already, by trial and error, and simply by asking veteran agents what to do or say.

Sana itong MindBox Solutions eh relatively simple lang; inbound selling and basic customer service and order taking lang ng mga home loans and related products. Sana wala ditong computing ng cost basis o taxable this or taxable that. Sana pagkatapos ng product training eh kayang kaya nating sagutin mga tanong ng mga callers about forms and procedures kahit nakapikit (at nakangiti) pa tayo. :)

[kaye_taray]

^ you can actually see yourself processing loans so basically you should know how to compute for their household income and if they do have insurances like 401K or Social Security and be able to get info regarding their other basic necessities such as car loans, credit cards, medical/dental, groceries/clothes/appliances, education, vacations, etc.... all if not some of these are needed for you to gauge if that client is able to make a loan... based on my experience yan ha... too bad i wasn't cut for what they're looking for... hmm.. ano nga kaya ang nde nila nakita sa akin?? hehehe!! tkibalangbynite, can you tell me? hehehe!!! goodluck to those who'll be applying... :)

[tikbalangbynite]

...My last day assisting recruitment! Wala na bang magpapa-sched? :D

[tikbalangbynite]

you can actually see yourself processing loans so basically you should know how to compute for their household income and if they do have insurances like 401K or Social Security and be able to get info regarding their other basic necessities such as car loans, credit cards, medical/dental, groceries/clothes/appliances, education, vacations, etc.... all if not some of these are needed for you to gauge if that client is able to make a loan... based on my experience yan ha... too bad i wasn't cut for what they're looking for... hmm.. ano nga kaya ang nde nila nakita sa akin?? hehehe!! tkibalangbynite, can you tell me? hehehe!!! goodluck to those who'll be applying...

Seriously, you look like you know what to expect and how to go about it. I don't know what happened. :( Kung ako lang in charge sa recruiting eh...

Sana itong MindBox Solutions eh relatively simple lang; inbound selling and basic customer service and order taking lang ng mga home loans and related products. Sana wala ditong computing ng cost basis o taxable this or taxable that. Sana pagkatapos ng product training eh kayang kaya nating sagutin mga tanong ng mga callers about forms and procedures kahit nakapikit (at nakangiti) pa tayo.

Unfortunately Leif, it's going to be a little more complicated than that. I wish I could give you guys a info that's more detailed but as I haven't started with training yet (it starts on Feb 6), all I can share is what LAs on the floor have been telling me. One thing I feel i should clarify is that there is NO SELLING. The clients that we get have already been sold loans and now need help structuring a loan that will fit their needs... and structuring loans is the bulk of the work of a Loans Analyst. this is done by gathering information such as credit history, etc.

And since you are doing the client a "favor", they're more than willing to cooperate. So irate clients over the phone are practically non-existent. :D

And lahat naman ng LAs dito nakangiti pa din after their shift. *okay*

[Leif_Erikson]

want to work in an account wherein you will have enough confidence to handle almost all (about 95%) of your calls with utmost confidence. It's so hard that when you receive a call and you don't know what to do because it was not handled well enough during your training for the account.

I have almost 2 months (!) experience working in a call center for a travel account. There's a non-compete clause too. Does that mean I can't transfer? I hope to get out already because my heart can't stop throbbing heavily after the end of my shift.
Hi Talipandas, saang call center yan? I am also looking to work in a travel/airlines account, and based on your story, there are a lot of things not taught in product training which they expect you to learn on the floor under stress. Totoo bang sobrang daming updates, forms, computations, etc.? Can you PM me the call center or at least post here the initials para naman maforewarn ang mga taong gaya natin na ayaw sa ganong estilo ng training?

[Leif_Erikson]

Unfortunately Leif, it's going to be a little more complicated than that. I wish I could give you guys a info that's more detailed but as I haven't started with training yet (it starts on Feb 6), all I can share is what LAs on the floor have been telling me.
Ibig sabihin merong computations dito ng interest? Eh cost basis and stuff like that? Meron din bang tax computations dito? Meron bang tax consequences ang pagrestructure ng home loans? Kasi kung meron, malamang merong tax computations nga dito.

and be able to get info regarding their other basic necessities such as car loans, credit cards, medical/dental, groceries/clothes/appliances, education, vacations, etc.... all if not some of these are needed for you to gauge if that client is able to make a loan...
Pagkuha lang naman ng info and pagfill-out ng forms and windows sa computer, di ba? :) Di ba? :P

[talipandas9]

Hi Talipandas, saang call center yan? I am also looking to work in a travel/airlines account, and based on your story, there are a lot of things not taught in product training which they expect you to learn on the floor under stress. Totoo bang sobrang daming updates, forms, computations, etc.? Can you PM me the call center or at least post here the initials para naman maforewarn ang mga taong gaya natin na ayaw sa ganong estilo ng training?

Sent you a PM...

Open pa ba sa Mindbox Solutions? By the way, is there a dress code here?

[kaye_taray]

Seriously, you look like you know what to expect and how to go about it. I don't know what happened. :(


exactly... am also wondering what went wrong... hmmm...

Kung ako lang in charge sa recruiting eh...


aaaw!! ang sweet!!! hehehe!! sayang nde pa ikaw ang nag interview sa akin... anyway, it's done and over with... as i've said.. it's not my loss, it's theirs...hahaha!! yabang bagsak naman!!! hehehe!!!

[tikbalangbynite]

Open pa ba sa Mindbox Solutions? By the way, is there a dress code here?

Yup. Still hiring folks. :)

Dress code? Nah. Supposedly it's business casual but the Analysts are all dressed in jeans. Management doesn't have a strict policy regarding this from what I gather since they understand that it's kinda silly to aks your employees to dress to the nines when you're working a 12mid to 10am shift. :)

I'm probably the only guy there who wears a tie! :rotflmao:

[kaye_taray]

^^ hehehe!! pero bagay naman!! hahaha!!! ei girls, cutie yang si tikbalangbynite ha!! as in!!! hehehe!!!

[DI10]

oo cutie yang si tikbalangbynite... btw sumweldo ka na pala ha... libre naman!

[ella_jose]

open pa ba application? san located *** ofc? pls pm me or email me for details.. carmela_jose@yahoo.com

[sfodro_aisthima]

hey everyone,

i dunno if i read the entire thread but i dont think the address was mentioned anywhere. how does one apply here? this looks challenging, and i love challenges. also, it does not involve selling, which is great. right now, i am involved in sales (this is not a sales account, mind you, but 65% of our performance is based on sales!!! labo no? ganito talaga dito), and i am performing well (above my set goals), but the bottom line is: i do not want to handle a sales account.

anyway, can anyone tell me how i can apply here with mindbox? looks like this is a new company, meaning room for growth? hmmm...

[kaye_taray]

it's in citibank plaza along paseo de roxas... hehehe!!! goodluck!!!

[tikbalangbynite]

Kaye, DI10... Tatawa na lang ako. :rotflmao: By the way, maybe you've met each other? Pareho kayo ng *cough hsbc cough* office eh. :D

open pa ba application? san located *** ofc? pls pm me or email me for details.. carmela_jose@yahoo.com

Yes, still hiring. Please back read ella. I've posted everything including exam scheds. :)

hey everyone,

i dunno if i read the entire thread but i dont think the address was mentioned anywhere. how does one apply here? this looks challenging, and i love challenges. also, it does not involve selling, which is great. right now, i am involved in sales (this is not a sales account, mind you, but 65% of our performance is based on sales!!! labo no? ganito talaga dito), and i am performing well (above my set goals), but the bottom line is: i do not want to handle a sales account.

anyway, can anyone tell me how i can apply here with mindbox? looks like this is a new company, meaning room for growth? hmmm...

Yup, Kaye's right. It's in Paseo. The exact address is: 16th flr, Citibank Center Paseo de Roxas (It's right beside Chinabank). You can't miss it.

And yes, it is a new company and we're only up to our 3rd batch (which I am a part of). So yes, now would definitely be a good time to join. :D

Kaya apply na kayo. Ako lang ata PEXer dito eh. :mecry:

[kaye_taray]

^^ eeew!! quiet!! hahaha!! you're breaking my facade!! hahahaha!! jokes!!! secret lang baka matigok.. daming lurkers eh... hahaha!!!

[talipandas9]

Btw, are undergrads also accepted to work at Mindbox?

[tikbalangbynite]

Btw, are undergrads also accepted to work at Mindbox?

It depends. If the manager feels it will affect your work performance then it becomes an issue, otherwise... :)

[DI10]

tikbalangbynite baka inuubos mo na naman chicks jan sa mindbox ha

[talipandas9]

It depends. If the manager feels it will affect your work performance then it becomes an issue, otherwise... :)

Otherwise what.... :confused:

Follow-up, what about having an American accent? Is this a strict requirement? I'm really hoping I could explore a possible career at Mindbox...

[tikbalangbynite]

Otherwise what....

Follow-up, what about having an American accent? Is this a strict requirement? I'm really hoping I could explore a possible career at Mindbox...

Otherwise it's not a problem.

Neutral is always better. If you don't have an accent, don't try to fake it. More than that, we are looking for people who are assertive, confident, analytical and creative. As a tip for interviews, speak clearly and with conviction. If we can't even hear or understand you, that's an automatic F. I know this is going to sound cliche, but just be yourself. :D

[ella_jose]

pwede mag walk in sa pag apply?

[tikbalangbynite]

pwede mag walk in sa pag apply?

Yes. But please read previous pages for details regarding the application procedure.

Good luck. :D

[EKZPERTO]

im already with a reputable call center here in the philippines but one of my colleagues offered me a position in mindbox..if they are offering a big salary then its a good career move...but may i ask a favor fr u folks if this company is a safe place to seek greener pasteur...

[jorge2005]

how do i apply for TL?

[tikbalangbynite]

For application details, pls back-read guys. If you're interested in working with us, you better get used to it because there will be a lot of documents to browse through. :D

I'm on my 2nd week of training and I must say, while half asleep most of the time (haha... still adjusting to night shift), I'm enjoying it and looking forward to hitting the floor. I'm still struggling with the program we use but the trainer is very patient. Dealing with clients and structuring a loan that makes sense for them is really challenging.

[blue_tooth]

klangan po ba graduates or undergrads? i'm still in college eh, taking up Commerce maj in BM..thanks..pano po ba yung hiring process? any tips..thanks!

[kaye_taray]

yoohoo!! thumbs up for tikbalangbynite!! kaya mo yan!! sana magkasama tayo no? hmmp!! hehehe!! am trying my luck at shell.. would be finishing off the last of the exams tomorrow... wish ko lang magpa-final agad ang mga malaysians... wanna work na ulet!! hehehe!!!

[tikbalangbynite]

yoohoo!! thumbs up for tikbalangbynite!! kaya mo yan!! sana magkasama tayo no? hmmp!! hehehe!! am trying my luck at shell.. would be finishing off the last of the exams tomorrow... wish ko lang magpa-final agad ang mga malaysians... wanna work na ulet!! hehehe!!!

Thanks kaye. My main issue with training is that it's at night. Di kasi ako sanay mag night-shift... haha. How'd it go with the company I recommended, did you try out there? Anyway, good luck with Shell. I'm guessing you're going through addforce since you mentioned Malaysians were running it? Anyway, they're nice people. I tried Shell too, sabay ng Mindbox, but in the end I chose the latter since it seemed more in line with my skills. Pero minsan naiisip ko na kung nag-shell ako, dayshift sana ako... hahaha. :D


klangan po ba graduates or undergrads? i'm still in college eh, taking up Commerce maj in BM..thanks..pano po ba yung hiring process? any tips..thanks!

Bluetooth, thanks for inquiring. Please back read. You don't have to dig that deep since the details regarding undergrad applicants are on this page <page 2>. As for hiring process, there are 4 stages: 1) preliminary exam, initial interview, interview with either the country or HR manager or with them both and lastly, an interview with the CEO via phone. This takes about 2 days total. Tips? Be assertive, brush up on grammar, mind your consonant and vowel sounds, be assertive, don't even try to fake an accent, speak naturally, be assertive, be punctual (one thing I've noticed with applicants these days is that they seem to think coming on time is not an issue. trust me, it is) and did I mention be assertive? Be confident guys, look your interviewer in the eye and try not to go "uhmmm" that much. AND please, wag kayong magtetext sa harap ko or any other interviewer DURING the interview. I've flunked 2 people because of that. A little professionalism and respect can go a long way. whookay... this is starting to sound like a rant. Mukhang stressed out na ako sa training. haha... Oh pahabol, sa exam: concentrate. There IS an answer to that question. Anyway, good luck Bluetooth. I hope to see you with the next bacth of trainees soon.

If you guys have any other questions, post lang or PM. :)

[newyorker]

tikbalangbynite,
may age limit ba? kc 39 na ako....

[blue_tooth]

Quote:
Originally Posted by DJ_yAn
ano po mga accounts ditio? flexible po ba ang time? college student pa kasi.



Hi Dj_yAn... If you're a student, i think the schedule might be a problem for you because graveyard is the only available shift (since our clients are in the states and we do business with them during their daytime).

ano pong time usually ang shift?

Bluetooth, thanks for inquiring. Please back read. You don't have to dig that deep since the details regarding undergrad applicants are on this page <page 2>. As for hiring process, there are 4 stages: 1) preliminary exam, initial interview, interview with either the country or HR manager or with them both and lastly, an interview with the CEO via phone. This takes about 2 days total. Tips? Be assertive, brush up on grammar, mind your consonant and vowel sounds, be assertive, don't even try to fake an accent, speak naturally, be assertive, be punctual (one thing I've noticed with applicants these days is that they seem to think coming on time is not an issue. trust me, it is) and did I mention be assertive? Be confident guys, look your interviewer in the eye and try not to go "uhmmm" that much. AND please, wag kayong magtetext sa harap ko or any other interviewer DURING the interview. I've flunked 2 people because of that. A little professionalism and respect can go a long way. whookay... this is starting to sound like a rant. Mukhang stressed out na ako sa training. haha... Oh pahabol, sa exam: concentrate. There IS an answer to that question. Anyway, good luck Bluetooth. I hope to see you with the next bacth of trainees soon.

do all applicants have to undergo all of these or if one failed on a particular stage, he can't proceed to the next stages?

[DI10]

tikbalangbynite: madami bang chicks sa mindbox?

[gentle05]

how many weeks ang training...and you get your full salary of 22T while on training? do u know the breakdown of the 22T. thanks

[kaye_taray]

^^^ sows! sigurista ka naman!!! back read po... hehehe!!

ang taray mo tikbalangbynite ha!! nagtext lang.. hehehe!! sabagay, kung ako siguro ang nakakita nun pinalabas ko at binalik ko pa ang resume niya.. hahaha!

[tikbalangbynite]

ang taray mo tikbalangbynite ha!! nagtext lang.. hehehe!! sabagay, kung ako siguro ang nakakita nun pinalabas ko at binalik ko pa ang resume niya.. hahaha!

...you should have seen how we handled two applicants who cheated on the test. :p

Ok now for some answers...

- As far as I know walang age limit
- gentle05, yes please back read. Come on guys, 2 pages pa nga lang tong thread na to eh... hehehe. But I'm sorry, pero yung breakdown? Surprise na lang yun. You'll know when you get the job offer. :D
- Shift is from 12midnight to 10am with a daily mandatory 1 hour overtime (this is paid)
- And yes, those stages are in order; if you fail one, you dont proceed to the next. But why are we talking about failing? Kayang kaya nyo to! :D
- tikbalangbynite: madami bang chicks sa mindbox? ---> tol di ka pa din nadadala? May pending ka pang kaso from Eperf diba? hehehehe.... :P Musta guy:girl ratio dyan sa HSBC?

...Last day of training ko later. The final exam. Wish me luck guys! :D

[kaye_taray]

goodluck dearie!!! kaya mo yan!!! haay!!! wish ko lang talaga natanggap ako jan... life there would be so much fun!!! heheheh!!!

what happened to those who cheated... hehehe!!!

reconsider nyo naman ako.. hahaha!!

haven't been to eperf... diko na feel after ko nalaman ang chika ng mga kilala ko dun...

[callcenterbum]

I just had my exam and interview yesterday with the HR Manager and I was told that my papers will be forwarded to the Country Manager but they didnt give me a specific time as to when I can expect to hear from them... so does this mean I didnt pass?? anyone knows?

[tikbalangbynite]

I just had my exam and interview yesterday with the HR Manager and I was told that my papers will be forwarded to the Country Manager but they didnt give me a specific time as to when I can expect to hear from them... so does this mean I didnt pass?? anyone knows?

...well, I wouldn't say you're out already. The reason why they didnt give you a specific date could be because the Country Manager is out of the country at the moment and he will be for the next 2 weeks. How do you think it went?

goodluck dearie!!! kaya mo yan!!! haay!!! wish ko lang talaga natanggap ako jan... life there would be so much fun!!! heheheh!!!

what happened to those who cheated... hehehe!!!

reconsider nyo naman ako.. hahaha!!

haven't been to eperf... diko na feel after ko nalaman ang chika ng mga kilala ko dun...

Thanks po! I think I did well. :D Just passed the Final Exam and will be hitting the floor with my batchmates on Monday! :D

[callcenterbum]

tikbalangbynite: I think I did pretty well, what the HR Manager told me is that he will have my papers scanned and sent to the Country Manager daw for a conference call.. un lang and I know that the next batch is starting in Feb 27, so I guess if I dont hear from them within the week then it means im out... haaayy sayang the company seems promising pa naman... i hope they call me.. sobrang nalito kaya ako sa exam buti na lang i got it hehe.

[tikbalangbynite]

tikbalangbynite: I think I did pretty well, what the HR Manager told me is that he will have my papers scanned and sent to the Country Manager daw for a conference call.. un lang and I know that the next batch is starting in Feb 27, so I guess if I dont hear from them within the week then it means im out... haaayy sayang the company seems promising pa naman... i hope they call me.. sobrang nalito kaya ako sa exam buti na lang i got it hehe.

...THen if you fewel you did well, I'm sure you did. :) Good luck callcenterbum. If you're worried because you heard training was set for the 27th, don't be. There's a good chance that that date might be moved. I'll ask around. :)

[tikbalangbynite]

tikbalangbynite: I think I did pretty well, what the HR Manager told me is that he will have my papers scanned and sent to the Country Manager daw for a conference call.. un lang and I know that the next batch is starting in Feb 27, so I guess if I dont hear from them within the week then it means im out... haaayy sayang the company seems promising pa naman... i hope they call me.. sobrang nalito kaya ako sa exam buti na lang i got it hehe.

...Then if you fewel you did well, I'm sure you did. :) Good luck callcenterbum. If you're worried because you heard training was set for the 27th, don't be. There's a good chance that that date might be moved. I'll ask around. :)

[pinoynetwit]

Magkano po ba night differential sa Mindbox.

Tama po ba isa la ng ang shift as og now - 12 MN - 10 in the morning?

[tikbalangbynite]

^^ Yes, 1 shift pa lang. 12mid - 10am.

[tikbalangbynite]

^^ Yes, 1 shift pa lang. 12mid - 10am.

[brownfox1a]

kamusta ang trabaho dyan sa mindbox. totoo ba yung 35,000 pesos na extra cash incentive as advertised on the newspaper? is the quota attainable ba? what are the pros and cons in working with a mortgage-type call center.

[boracho]

hi guys, interested here to apply sa mindbox. could anyone please tell me how? thanx in advance

[chynna8888]

hi, may part time po ba dito?
thanks in advance sa mga magrereply.

[jpsjr]

Inviting all interested Peeps out there! Mindbox Solutions Inc. is still looking for people interested to work in Makati, Paseo de Roxas, CitiCentre (beside Citibank bldg.), 16th Flr. SHould you have any concerns, let me know. I will be checking this forum from time to time.

Guys, there are only a handful of peeps so far so hurry up! you know the advantages of being a pioneer. Why not try it out?

nweys, to answer some of the questions, we are just starting so we dont accept part timers yet. maybe when most things have been established.

As for the incentive question, let's just say, its similar in a way to other call centers, if you work hard, you'll get what you want. And yes, it may reach or even excedd figures you can imagine.

SHift? So far, isa pa lang.. of course when we grow.. magkakaron na ng shifting.

That's it for now guys! I hope I fed those hungry thoughts of yours with something.

[DI10]

si tikbalangbynite sobrang cutie nyan mga girls.

[cvgt2]

is there an opening for quality assurance? pm me details regarding application and compensation details if you can @ tikbalangbynite .. thanks!

[gleech]

CSR lang po ba meron sa Mindbox, how about Business Processing(yung walang calls)....

[tikbalangbynite]

welcome JPSJR!

Kulitan nyo din yan mga kids! mataas na yan sa mindbox! I'm one of his padawan learners. hehehe...

As for the questions...

Gleech, there are no "CSRs" at mindbox. And what we do IS business processing. People here are Loans Analysts. we develop home loan programs for potential borrowers. So yes, the phone is still an integral part of the job because it's how we commnicate with them. For an idea of what we do and how "crazy" it can be here, watch the movie "Boiler Room" (although those guys dealt with stocks and we're not breaking any laws. hehe). It's not for the faint of heart. Even I sometimes break down when I'm dealing with a complex file.

And yes, from what i understand Mindbox is looking for QA people. BUT here's the thing... they want everybody to start as a Loans Analyst to get an idea of what the job is like. Once you've proven yourself, then you move to whatever position you wanted/is suited for you. At least that's the plan. But with there being less than 20 people on the floor right now, chances for growth are definitely high.

[ihaveaname]

may quota po ba dito? if meron, ano po ang quota? tnx

[kaye_taray]

pede bang mag reapply.. hahahah!!! i really want to work there!! sheesh!! ano kaya ang nde nila nagustuhan sa kin.. haaay!! bummer!! i don't have faith in myself anymore.. hahaha!! jawks!!! goodluck to all... cutie yang si tikbalangbynite... hehehe!! i saw him na... hunk of a babe!! hahaha!!

[Leif_Erikson]

ay naku kaye_taray, msg me mare, hehehe! kayo ni pareng Consoleaddict. :)

[gemini_star]

They called me up earlier for an exam tomorrow. What is the exam like?
How many days are the working days?

[m-lea]

hey gemini star, what time is your exam? I'm also scheduled for an exam tom?
i heard, IQ test daw...

[gemini_star]

9:30 am? ***?

[jpsjr]

So I interviewed you? hmmm... Im pretty sure id remmbr you when I see you... anyway, hiring is still on going! Any interested party is invited... as for you kaye taray, i guess you can apply again... other people are handling recruitment now... dont worry.. i wont tell them that you already applied before... (that's our own little secret, ayt?:))... But i am not promising anything better as well okay?

Let us know if there are other questions. Thanks!

[m-lea]

9:30 am? ***?

11 am exam ko eh..

[trisha]

if you dont pass, can you apply again after a few months?

[kaye_taray]

So I interviewed you? hmmm... Im pretty sure id remmbr you when I see you... as for you kaye taray, i guess you can apply again... other people are handling recruitment now... dont worry.. i wont tell them that you already applied before... (that's our own little secret, ayt?:))... But i am not promising anything better as well okay?

hehehe!! thanks that was sweet.. but i guess that wouldn't be fair to the others here... i was just wondering what it is that made me flunk.... til now can't help but assess myself during the interview and i think i did pretty fine... i hope... that would actually depend on the interviewer ayt??? better ask tikbalangbynite and excel on that aspect so when i reapply am much better if not best...hahahah!!!:naughty:

oh well, i wouldn't want to take the exam again regarding the smoking and drinking habits of our asian brothers... hehehe!!! i wonder why us filipinos weren't included there??? hmm... thanks again and i'd see by may if i can muster enough strength to take the exam again... *okay*

[tikbalangbynite]

Kaye! Sige apply ka uli... Hiring pa din naman eh. :)

Guys, tip lang sa test. PLEASE make sure that your solution is clear. Don't "solve" it in your head and just write the answer on the paper given. And please make sure that when the "girl from HR" as some people who have PMed me lovingly call her. Guys she's a nice girl (Her name is Marie by the way), but she's fed up by people who cheat on the exam, people who have gotten leakage as to who owns the damn monkey and think that they can get away with making half-assed drawings of houses, labeling them and then out of nowhere saying that this guy owns the monkey. So please make sure that your solution makes sense and that you can explain it.

And please, WRITE THE TIME you started and the time you finished on the space provided. Do not wait for her to come and get your papers. Submit it as soon as you finish. We prefer people who dont need to be guided and assisted through everything. There are people who have failed the exam because they sat there waiting for someone to come back and get their papers and ended up "exceeding" the time limit. Psst... here's a tip... It's another test -- we're checking if you have any initiative.

Good luck to everyone planning to apply! :D

[gwaping17]

Hi there tikbalangbynite. I'm a fresh graduate, looking for a network infrastructure related job. Have you any openings for IT-Helpdesk Associate or Tech Support? Thanks!

[tikbalangbynite]

Hi there tikbalangbynite. I'm a fresh graduate, looking for a network infrastructure related job. Have you any openings for IT-Helpdesk Associate or Tech Support? Thanks!

Hi there! Unfortunately we dont have any TSR posts. But here's a list of what we're looking for:

Loan Processors

Java Programmer

Receptionist

Marketing Manager

Quality Assurance Associate

Team Leader - Quality Assurance

Team Leader - Operations

Operations Manager

Accent Coach/ Accent Trainer

Process Excellence Manager

Maybe there's one in that list that will fit your qualifications. Again, for Loans Analysts/Processors, no banking or financial experience is required. We will train you (or rather jpsjr will train you hehe).

[<soul_jah>]

yeah...

ano nga ba ginagawa jan sa mindbox? i got a call from their HR guy e. eh i was sleeping naman nun & my work nako nun. sino'ng lending institution ang hawak nila?

[spursdynasty]

hi!

Just a quick question. I actually received an E-Mail invitation for an Exam/interview from Mindbox. The position i applied for is Junior Systems Admin. Upon reading the this thread, I cant help but wonder where does this position come-in? Job desc isnt really detailed. Can anyone tell me about it?

Is this also a nightshift work? Any calls involved or purely systems admin? what type of administration?


I dont wanna waist the companys time when it isnt the exact position im looking for.

Anyways, this is the job desc posted in jobstreet.com



MIS/Junior Systems Admin
(National Capital Reg - Makati City)


Requirements:

Candidate must possess at least a Bachelor's/College Degree in any field.
Required language(s): English.
Applicants must be willing to work in Makati City.
Applicants should be Filipino citizens or hold relevant residence status.
Preferably 1-4 yrs experienced employees specializing in IT/Computer - Network/System/Database Admin or equivalent.
Full-Time positions available.



Thanks!

[kaye_taray]

Kaye! Sige apply ka uli... Hiring pa din naman eh. :)


scared na ako... i don't want to fail he second time.. what difference would it make eh same person would be interviewing me naman... if that person thought that am not FIT for the position then i don't think doing it again would change that... hehehe!! i know i got the answer to the test or else nde naman ako makakapasok sa interview diba... o sha... balitaan mo na lang ako... hehehe... pag iba na ang mag iinterview then apply na lang ako ulet.. baka nde lang nagustuhan ang itsura ko or something... hehehe!! to each his own... haaay!!:confused:

[chulokoy]

may bond ba dito? magkano take home pay nyo? parang ok mag apply a.. mabilis ba processing ng application?

[melquiades]

who own's the monkey?

[spursdynasty]

hi!

Just a quick question. I actually received an E-Mail invitation for an Exam/interview from Mindbox. The position i applied for is Junior Systems Admin. Upon reading the this thread, I cant help but wonder where does this position come-in? Job desc isnt really detailed. Can anyone tell me about it?

Is this also a nightshift work? Any calls involved or purely systems admin? what type of administration?


I dont wanna waist the companys time when it isnt the exact position im looking for.

Anyways, this is the job desc posted in jobstreet.com



MIS/Junior Systems Admin
(National Capital Reg - Makati City)


Requirements:

Candidate must possess at least a Bachelor's/College Degree in any field.
Required language(s): English.
Applicants must be willing to work in Makati City.
Applicants should be Filipino citizens or hold relevant residence status.
Preferably 1-4 yrs experienced employees specializing in IT/Computer - Network/System/Database Admin or equivalent.
Full-Time positions available.



Thanks!


Bump.

Anyone know anything? Tnx.

[tikbalangbynite]

Hey
Quote:
Originally Posted by spursdynasty
hi!

Just a quick question. I actually received an E-Mail invitation for an Exam/interview from Mindbox. The position i applied for is Junior Systems Admin. Upon reading the this thread, I cant help but wonder where does this position come-in? Job desc isnt really detailed. Can anyone tell me about it?

Is this also a nightshift work? Any calls involved or purely systems admin? what type of administration?


I dont wanna waist the companys time when it isnt the exact position im looking for.

Anyways, this is the job desc posted in jobstreet.com



MIS/Junior Systems Admin
(National Capital Reg - Makati City)


Requirements:

Candidate must possess at least a Bachelor's/College Degree in any field.
Required language(s): English.
Applicants must be willing to work in Makati City.
Applicants should be Filipino citizens or hold relevant residence status.
Preferably 1-4 yrs experienced employees specializing in IT/Computer - Network/System/Database Admin or equivalent.
Full-Time positions available.



Thanks!


Bump.

Anyone know anything? Tnx.

unfortunately, I'm in a totally different department -- Operations -- Loans Processing.

what suggest you do is give the office a call and find out the exact details of the job. :)

And no, there is no bond.

[Leif_Erikson]

Mahirap ang trabaho dito sa Mindbox Solutions. Kasi it involves home loans processing (mortgages). Inbound nga, pero complex ang account.

[melquiades]

me tanong ako

who owns the monkey?

:D

[tikbalangbynite]

Mahirap ang trabaho dito sa Mindbox Solutions. Kasi it involves home loans processing (mortgages). Inbound nga, pero complex ang account.

Yes, the work can be hard but if you are smart and creative, it should be a breeze and you will definitely thrive. We want people who have initiative and are not afraid of a challenge. If you are hardworking, results-driven, and have a mind for analysis, then you should definitely try us out. Warning though, this really is not for everyone.

Also, with this being a start-up company, there is a lot of room for growth and advancement. So once you get the hang of things and show that you can do it, there are a lot of opportunities available to you.

If you're applying, be sure to note that you heard about Mindbox through Pinoyexchange when you fill out the application and I'll put in a good word for you. Good luck and hope to see you on the floor. :D

...AND THE MONKEY IS OWNED BY...*peace* Did you take the exam melquiades? :D

[Snakeyboy_79]

i have 19 months call center experience sa epldt. pero hndi pa ako ngreresign. will it be taken against me if i will apply? ayoko kse mgresign agad if i'm not yet sure kung may malilipatan ako right away.

[tikbalangbynite]

i have 19 months call center experience sa epldt. pero hndi pa ako ngreresign. will it be taken against me if i will apply? ayoko kse mgresign agad if i'm not yet sure kung may malilipatan ako right away.

Not a problem. People who are still employed and get hired by Mindbox are usually given time to resolve whatever business they have and make a graceful exit from their current workplace. :)

Again, when you apply, you can just say that you were referred by or you found out about the company through Pinoyexchange.com. This will help us keep our records accurate. Plus, I make sure to put in a good word for pexers. :)

PM me if you guys want to send your resumes through me.

[ninjathet0312]

hi tikbalang...how much do you offer for QA positions? (i know this may sound unethical but i just want to be as upfront as possible..) work schedule? is it fixed schedule? night differential rate?...i have 2 years (both tech and sales account) CC experience and 1 year as a QA...i dont want to waste your time (and mine as well, assuming that i'll get the position only to back out after confirming what benefits your company can offer for candidates like me... :0) so your most immediate response will be greatly appreciated. I would like to be a part of your company if you can offer a competitive package (not necessarily higher than what i currently have) since I am a busineess ad graduate from UP (---got few units in accounting and finance...somehow related to your accounts ei...)

[tikbalangbynite]

hi tikbalang...how much do you offer for QA positions? (i know this may sound unethical but i just want to be as upfront as possible..) work schedule? is it fixed schedule? night differential rate?...i have 2 years (both tech and sales account) CC experience and 1 year as a QA...i dont want to waste your time (and mine as well, assuming that i'll get the position only to back out after confirming what benefits your company can offer for candidates like me... :0) so your most immediate response will be greatly appreciated. I would like to be a part of your company if you can offer a competitive package (not necessarily higher than what i currently have) since I am a busineess ad graduate from UP (---got few units in accounting and finance...somehow related to your accounts ei...)

ninjathet0312, PMed you. :)

[Droc]

papm din sakin tikbalangbynite yung offer sa QA positions?

[DI10]

tikbalang madami bang chicks sa mindbox?

[tikbalangbynite]

tikbalang madami bang chicks sa mindbox?

Punta ka dito pare, pakilala kita sa kanila. haha...

[jovhelle]

hi tik, would it be an advantage if i come from a financial acct and then transfer to mindbox... i am currently a fraud analyst handling credit card accts..

tnx... tha call center where im at is really great! no doubts about it.. but i need to earn more to be able to save for a house for my new family....


tnx a lot...

[tikbalangbynite]

hi tik, would it be an advantage if i come from a financial acct and then transfer to mindbox... i am currently a fraud analyst handling credit card accts..

tnx... tha call center where im at is really great! no doubts about it.. but i need to earn more to be able to save for a house for my new family....


tnx a lot...

Nice goals you got there, man. I really hope you meet them. :)

I'm guessing you're from chase, right? And yes, while we dont require a financial background or experience from new people, I think it would be an advantage because you would be already familiar with some of the things we deal with. :)

[Altwegg]

I sent my resume here when I was still job-hunting and got an e-mail requesting me to just walk in. Anyway, if I were free, I would've definitely considered this company.

:D

[Snakeyboy_79]

it was mentioned that there's a 1 hour mandatory OT.

is the job toxic? after the shift, can u still smile and look forward to go to work the next day? :)

i'm not familiar with the nature of the job kse eh.

thanks for the answers...

[april_f]

hi :) madalas ako makarecive ng email from mindbox. fresh grad ako with a degree in psychology and position available is recruitment officer. pero wala kasing naka indicate if fresh grads are encouraged to apply for this position. and whatdyou mean by the description "Must be amenable to shifting schedules including graveyard shifts and working on holidays" you mean kahit xmas work parin ang hr dept nyo? thanks for answering :)

[tikbalangbynite]

it was mentioned that there's a 1 hour mandatory OT.

is the job toxic? after the shift, can u still smile and look forward to go to work the next day? :)

i'm not familiar with the nature of the job kse eh.

thanks for the answers...

Yes, we do have a 10-hour work shift, but time flies because you find yourself doing so many things and your mind is always active.

Well, it depends on your definition of "toxic" :D

For me, the biggest cause of stress is dealing with borrowers who are getting frustrated if there are delays in their loans.

However, the good thing about this job is that this isn't a job where you are expected to just sit there, take their crap, and smile. Just tell them what's going on and just offer reassurance, after all, they are the ones who need this and we are doing them a favor.

It can get pretty draining if you are handling a lot of files, which is the case right now because we are still building our manpower base, but at the end of the day we can all still smile. Plus, every now and then management is kind enough to take us on a night out or an out of town trip to de-stress, all expense paid! :D

This is a job for you if you are the type who enjoys analysis and have no problem taking charge, because you are partly advising people on how to manage their finances. It would also help if you are assertive and have an eye for detail.

Hope that answers your questions. :)

[tikbalangbynite]

hi :) madalas ako makarecive ng email from mindbox. fresh grad ako with a degree in psychology and position available is recruitment officer. pero wala kasing naka indicate if fresh grads are encouraged to apply for this position. and whatdyou mean by the description "Must be amenable to shifting schedules including graveyard shifts and working on holidays" you mean kahit xmas work parin ang hr dept nyo? thanks for answering :)

As far as I know, there's no issue if you're a fresh grad, as long as you pass the test and the interviews. You can expect to work on most Philippine holidays but management is considerate and looks into the cultural significance of holidays. If they find that they can spare us that day, then we might just be able to get the day off. For example, our country manager was able to get us Holy Friday off even though the US office was open (and gave us a trip to boot!). Another plus is that weekends are definitely free. :D

[april_f]

weekends are free? great! kasi im also applying for my masters. partime lang naman and hopefully ma-balance ko work and school. im planning to study during saturdays kasi. uhm... :hmm: question ulit, how's the culture in mindbox? especially sa hr department nyo? i suppose you are in a recruitment position? correct me if im wrong, bakit parang pang-csr din ang job sa HR? :wondering::)

[Snakeyboy_79]

thanx for the info tikbalangbynite! i'll apply monday 04/24, ngleave me kse for 2 days eh...

sana matanggap me, if i got the job offer, open agad microsoft word and type agad me ng resignation letter! heheheheh

[Snakeyboy_79]

thanx for the info tikbalangbynite! i'll apply monday 04/24, ngleave me kse for 2 days eh hanggang 04/25...

sana matanggap me, if i got the job offer, open agad microsoft word and type agad me ng resignation letter! heheheheh

[Snakeyboy_79]

thanx for the info tikbalangbynite! i'll apply monday 04/24, ngleave me kse for 2 days eh hanggang 04/25...

sana matanggap me, if i got the job offer, open agad microsoft word and type agad me ng resignation letter! heheheheh

[Leif_Erikson]

I applied here at Mindbox Solutions in early February. I wasn't accepted, although I aced the "monkey" exam in just 20 minutes when others take about an hour.

The recruiting guy (who looked like he had just had a facial) asked me to explain my answer and how I got the solution. Since I did not list down the step-by-step procedure as I went along, I naturally couldn't explain it, as essentially I solved it in my head although I did write on scratch paper.

I was then ushered into the General Manager/Site Manager's office (he was an Indian guy), who told me he would fax my resume to his boss in the US and teleconference with the latter as to whether to hire me or not. He asked me a few questions, which I answered with some difficulty as he had a thick Indian accent.

Maybe I am sourgraping, but I wasn't so impressed with Mindbox Solutions since they didn't seem to have any HR staff, rooms, or offices--I had my test AND interviews there on the operations floor. Citibank Tower also looked and felt 'tired' and 'old'. I sort of felt the same aura/ambience inside the Mindbox premises. (That must have somehow affected my 'desire' to get hired.)

[Leif_Erikson]

BTW, I think jovhelle is from Convergys or Peoplesupport, not JP Morgan Chase. I honestly can't see why, if she is from JPMC, she would leave a job that is 80% analytical office work and only 20% outgoing investigatory phone calls for a standard call center job with AHT, metrics, irate customers, and queueing. (Plus the fact that at JP Morgan Chase's fraud RECOVERY analyst account, the pay is definitely nothing to sneeze at.)

Sorry, I just couldn't help it.

[tikbalangbynite]

I applied here at Mindbox Solutions in early February. I wasn't accepted, although I aced the "monkey" exam in just 20 minutes when others take about an hour.

The recruiting guy (who looked like he had just had a facial) asked me to explain my answer and how I got the solution. Since I did not list down the step-by-step procedure as I went along, I naturally couldn't explain it, as essentially I solved it in my head although I did write on scratch paper.

I was then ushered into the General Manager/Site Manager's office (he was an Indian guy), who told me he would fax my resume to his boss in the US and teleconference with the latter as to whether to hire me or not. He asked me a few questions, which I answered with some difficulty as he had a thick Indian accent.

Maybe I am sourgraping, but I wasn't so impressed with Mindbox Solutions since they didn't seem to have any HR staff, rooms, or offices--I had my test AND interviews there on the operations floor. Citibank Tower also looked and felt 'tired' and 'old'. I sort of felt the same aura/ambience inside the Mindbox premises. (That must have my 'desire' to get hired.)


Just had a facial? Man, that's funny. The guy's my friend and now that I think about it...:rotflmao:

I'm sorry but I can't help but think that you wouldn't be feeling this way had you been accepted. Comments about the number of HR people and the current office set up? Two words: Start-up company. When you applied in February, there were less than 10 Loans Analysts on the floor. What would be the point of having a large complement of HR people when your operations staff is currently this size?

Management can be quite picky about the people they hire. The test is not the only basis for acceptance (come on man, I know even you know this). Now, I will be the first to admit that, at least from my perspective, management may have passed on some brilliant people but at the end of the day, that's their preprogative. Since then, there have only been 5 or so people added to the roster and trust me, this isn't because we have a shortage of applicants.

As for your comments about the Manager, I don't understand how his accent factors into anything. I myself did not have any problems during my interview and when I talk to him now (ok, maybe a little... haha :D). If you didn't understand what he was saying during your interview, you could've simply asked him to repeat it. But considering the nature of the job, if you had trouble with his accent, then you may have difficulty adjusting once you hit the floor because we deal with a lot of people and encounter a lot of different accents.

And yes, I have heard about Chase (I have a friend with Fraud Analysis) and their offer is definitely competitive. The way you described your work there is practically the same as what we do but instead of fraud analysis, we do loan analysis. So if johvelle does jump ship and decides to join us, she won't be leaving for a "standard call center job" as you call it (although I don't understand why you feel so strongly against "standard call center jobs" ).

Just setting matters straight. :)

[Leif_Erikson]

Thanks for being objective and professional, Tiks. :)

I was just venting, I admit it. Somehow the opportunity to make 22k plus 35k in commissions still makes me wonder what if I got in. :)

[tikbalangbynite]

^^ Glad to be of service. :)

[tikbalangbynite]

...Fresh from the conference room: Mindbox now has a "Loyalty Bonus" -- You get P50,000 if you stay with the company for at least 2 years! :D

[yacarob]

do u accept people from peoplesupport?

[GK_Shadow]

hi tikbalang.

i have a friend who just got contacted by mindbox (and is considering - she's not a pexer and i am asking on her behalf )and wants to find out more on the paycheck/benefits for a typical qa. if you can send me a pm on the details, it would be greatly appreciated. thankies. =)

[tikbalangbynite]

do u accept people from peoplesupport?

Of course! I don't see why we wouldn't. :)

hi tikbalang.

i have a friend who just got contacted by mindbox (and is considering - she's not a pexer and i am asking on her behalf )and wants to find out more on the paycheck/benefits for a typical qa. if you can send me a pm on the details, it would be greatly appreciated. thankies. =)

Ok... I think I should set something straight. Yes, we are looking to fill other positions BUT here's the thing, everybody has to start as a Loans Analyst. So whatever benefits/paycheck that Mindbox guarantees for Loan Analysts (as discussed in the previous posts) will most likely be the same benefits your friend will be getting.

This doesn't mean that someone's previous expereience/position is disregarded. Management just wants everybody to be well versed in the process before they become TLs, QAs and what-have-yous. So yes, in a way, here at Mindbox, everyone's on a level playing ground. :)

Again, if you found out about Mindbox through PEX, please indicate that in the form that the HR people give you when you apply. I'm not sure if not a lot of pexers are applying or they're just not saying they're pexers. :(

[DI10]

tikbalang how are the girls there?

[jovhelle]

BTW, I think jovhelle is from Convergys or Peoplesupport, not JP Morgan Chase. I honestly can't see why, if she is from JPMC, she would leave a job that is 80% analytical office work and only 20% outgoing investigatory phone calls for a standard call center job with AHT, metrics, irate customers, and queueing. (Plus the fact that at JP Morgan Chase's fraud RECOVERY analyst account, the pay is definitely nothing to sneeze at.)

Sorry, I just couldn't help it.


hehhehe... actually, im a he.. (im just usng my fiancee's acct..)

yes, im from convergys.. but not from JPMChase... so basically, the pay isnt the same.. and as i've mentioned in my earlier post, i want to prove that i can buy a nice house for my soon-to-be wife and baby.. hehehhe.. gusto n nmin magsarili eh... i am happy with the job, but then again, i need to save eh.. un *** po..

tnx tiks.. u were very professional back there!

GOdbles!!

[Leif_Erikson]

Hehehe! Good luck and congratulations to you and your fiancee and your kid! Sa 50,000 pesos pa lang na loyalty bonus sa Midnbox tiba-tiba ka na!

[tikbalangbynite]

Sure. Good luck johvelle! :)

Musta na pareng Leif? Are you with chase?

[yacarob]

still hiring? what is the best time to go there?

[tikbalangbynite]

^^ yep. best time to go would be at 8 am so that you can accomplish more.

[jovhelle]

tnx leif and tiks...

btw, just got married last apr27th.. hehehh... now ugn baby nlng wait nmin...

[mackeroni]

just a question...

i'm a fresh grad and i've been jobhunting since like forever (hehe oa naman). anyway, it seems na marami talagang openings ang call center industry. actually at first, takot ako kasi they say na may bias daw ang ibang companies sa call center background. totoo ba? parang walang experience din kasi. pero from what i've been reading, ok naman at hindi naman simpleng hotline lang.

and also, the salary is a big factor especially we need the money right now. siyempre i'd want to help in the finances at home kaya gusto ko na magwork agad.

so sa haba ng intro ko, my questions are:

1. totoo ba *** bias against CC background if ever i plan to shift careers in the future?
2. ano ba ok? im choosing b/w MINDBOX, BRANDERS, JPMC... (sorry alam kong Mindbox thread 'to...) kahit PROs n CONs lang ng 3...

i hope masagot nyo and your help will be appreciated. thanks so much! :)

[odiefield]

pwede ba dito tulad ko na wala pang experience sa call center? Kailangan na ba very fluent na talaga sa English or kasama din yun sa training? I'm now looking for my first job. Attractive itong Mindbox, sana matanggap ako dito. Gustung-gusto ko kasi problem solving.

[bbynibby]

www.mindboxsolution.com

[cheaca]

my bf took the exam kanina... ang hirap daw...

[vanessadelacruz]

hi there..i take the exam at mind box..yeah ang hirap ng iq test and from time to time pinapalitan nila *** nationality nung mga pinapahulaan nila..pero ang tatandaan mo lang is kung anong nationality ang nag smoke ng PRINCE un ang answer...
as for the interview...
mga tanong seo is:
*how can u sell an ice sa mga taga alaska?
*how can u describe to the bling man the color red..
ganian mga questions..
i hope naintindihan mo

[odiefield]

Nag exam din ako dito nung thursday. Nakuha ko naman yung sagot, feeling ko elegant ang solution ko kasi pina-rewrite pa talaga sakin yung final solution ko hehehe anyway, strict sila regarding having a degree. Graduating ako this summer kaya naman di pako pwede, mag graduate daw muna ako. Although ilang weeks na lang na lang yun, sabi ng HR hintayin ko na matapos ko muna college.. sigh.. gusto ko pa naman dito. so ayun, apply ako sa ibang call center. 1day process lang sa eperf kaya job offer agad :)

[korealm]

any body knows kung pano pumunta sa opis ng mind box?? kung mangagaling ako ng lrt1 ano sasakyan? by the way pwede bang magwalk in **? what time magandanag pumunta and anu ano dapat ang dala dala opag nagapply?

[dexter_lestat]

any body knows kung pano pumunta sa opis ng mind box?? kung mangagaling ako ng lrt1 ano sasakyan? by the way pwede bang magwalk in **? what time magandanag pumunta and anu ano dapat ang dala dala opag nagapply?


hi!! I'm new here in PEX but I'm a part of batch 4.. our address is at 16th floor Citibank Center, Paseo de Roxas cor. Valero St.. It's in front of Chinabank...

Kung pupunta ka dito, just bring a resume and be early... recruitment starts at 9am.. Un lang.. just prepare your mind for the exam..

Sigurado.. once you take the exam, you wont forget mindbox!!

[antiPATTYka]

can you reapply ba? i took the exam around feb/mar

[EKZPERTO]

hi im a fraud analyst fr a reputable call center for over a year..and ive heard fr one of my former colleague..(now with mindbox)..that the company is great i applied for a supervisory position with current company but unfortunately theres only one slot and i was chosen 2nd to the guy who was chosen..well that really degrade me specially the newbies and the tenured agents..coz they were really voting for me coz as they had told me im very approachable..well so much for that...well i receive an email from mindbox and im really interested with the team leader position..well ive been doing credit card operations with the company for 14 months already..well i have handled new agents and still doing floor walking chores to assist both newbies and tenured agents..well im scheduled to have my exam this coming monday may 29, 2006..well been readng this thread and ive learned a lot..well im just hoping that mindbox can be a promising company..well im hoping that i could pass the exam and get the position for team leader..well tiks do u think with the knowledge that i have with financials and handling people i would have the chance of getting the position...btw im still employed with my current call center would there be a problem...tnx

[tikbalangbynite]

AntiPATTYka, yes. As far as I know, you can re-apply.

hi im a fraud analyst fr a reputable call center for over a year..and ive heard fr one of my former colleague..(now with mindbox)..that the company is great i applied for a supervisory position with current company but unfortunately theres only one slot and i was chosen 2nd to the guy who was chosen..well that really degrade me specially the newbies and the tenured agents..coz they were really voting for me coz as they had told me im very approachable..well so much for that...well i receive an email from mindbox and im really interested with the team leader position..well ive been doing credit card operations with the company for 14 months already..well i have handled new agents and still doing floor walking chores to assist both newbies and tenured agents..well im scheduled to have my exam this coming monday may 29, 2006..well been readng this thread and ive learned a lot..well im just hoping that mindbox can be a promising company..well im hoping that i could pass the exam and get the position for team leader..well tiks do u think with the knowledge that i have with financials and handling people i would have the chance of getting the position...btw im still employed with my current call center would there be a problem...tnx

Hey man, you've been a team lead before so i don't see why you can't be one again. Just pass that exam and the interview on Monday and you're there. :)

goodluck!

[EKZPERTO]

woah! the exam really matches the name of the company..mindbox..i really had a hard time answering the exam..as in when the paper was given when i first browse at it..i really would like to return the paper..btw tikz r u the one wearing the john cena shirt?..well i relly dont have any idea to answer the question until the last 10 mins..coz i would rather fail than cheat..i know the offer was very tempting but the exam really made me insane..btw tiks can u pm me on who's the taker of the chihuahua?..and if i would like to re-apply when?tnx..btw im the big guy who's wearing the blue ash polo awhile ago...

[lordaxel]

Hi, I’ve just check your website and submitted an online app. Just like to ask since I’ve seen a post that mindbox is particular with a diploma. I’m an undergraduate with more than 2 year CC experience. I intend to apply for a teamlead position. I already been at TL for 11 months now. Help please….

[odiefield]

^ I was the one who mentioned regarding being strict with having a degree. I guess ganun sakin nun, pinanapabalik ako when I have finished my degree this summer. They called me last Thursday scheduling me to a interview, unfortunately employed nako with another call center. Oh well... But I hear some things regarding management there though... Not to scare anyone, anyway hindi naman ako ang may experience dun. I guess you just have to find out yourself =)

[kofi]

can anyone verify this^
sayang naman kase for working students na kaya naman talaga pagsabayin.

[greywolf]

panu po hiring process **?

[tikbalangbynite]

^ I was the one who mentioned regarding being strict with having a degree. I guess ganun sakin nun, pinanapabalik ako when I have finished my degree this summer. They called me last Thursday scheduling me to a interview, unfortunately employed nako with another call center. Oh well... But I hear some things regarding management there though... Not to scare anyone, anyway hindi naman ako ang may experience dun. I guess you just have to find out yourself =)

I'm really sorry to hear that but I do know some people here who don't have degrees yet and some of them are, at least from what I've gathered, very close to becoming TLs. So while yes, they may prefer people with degrees, it's not entirely impossible for someone who hasn't graduated from college to get hired.

Odiefield, share naman! I am curious what stuff you've been hearing about management...:naughty: PM mo ko if you want!

EKZPERTO, sorry dude, that wasn't me in the John Cena shirt. I've been pulled out of HR and I've been part of operations full time since February. I hope you did well on the exam. :)

[kaye_taray]

hi there tiks.. wow, bagong nickname?? hehehe!!!

ano na ba ang balita? hehehe!! daan lang po...

[EKZPERTO]

tikz...unfortunately i didn't pass..but the exam is really a tough one..its asking who's taking good care of the chihuahua..and what they want is to analyze the said problem..well until now i cant get over it..coz all through out my life thats the first time i encountered an exam like that..btw tiks..can u pm me a way or a "formula" to solve the problem i just would like to know how..so the next time i try to take the exam then i would have an idea on how to solve it well tnx if ul answer my request..

[hipchick19]

hi. my part time po ba dito?

[lirpa]

sbi ng friend ko na nagwwork ** 12k lang daw *** basic ng mindbox...so d pala true na 22k ang monthly salary ** like what they claim sa website nila :(

[kirs10qt]

im working for a fortune 500 company now... im planning to apply for mindbox coz the pay is so tempting.... grabe :D but according to the post before this, the pay is only 12K so hmm please clarify.

i was emailed and the letter said that the interviews start from 7am to 430 pm.... but one post here said they start at around 9am.... i replied to the email stating that i would be delighted to have the 7am slot (my work now starts at 830am kasi).... so there.

is the company ok? in terms of growth opportunities?

so what does a loans analyst really do?
how about the jr executive?

[tikbalangbynite]

sbi ng friend ko na nagwwork ** 12k lang daw *** basic ng mindbox...so d pala true na 22k ang monthly salary ** like what they claim sa website nila :(

It depends. As far as i know (and I've posted this before), the standard offer is 22k TOTAL; this your basic salary PLUS several allowances. I think the reason for this is to make sure that taxes don't get a huge chunk of your salary (as you guys well know, the higher the BASIC pay, the higher your taxes). The 22k HOWEVER does not include your performance bonuses.

Guys, I don't want to sound like a jerk or anything (workday off to a bad start) but please please PLEASE worry about the salary when you get to the point where you're actually being offered a position. I know somebody already leaked the answer to the exam here (which btw, was not a brilliant move to whoever leaked it because management has changed the exam to something much harder and are now much stricter when it comes to checking solutions, and got me in trouble because I was suspected of being the one who leaked it out, thank you very effin' much) but the pass rate is still very low (tip: please take time to actually read and analyze the exam; it is not a trick question, there is an answer and make sure whatever you put in there, you can back up with a decent solution). Once you're in the country manager's office and you're not happy with the figures that are being offered, that's when you should start worrying and complaining about it. I know most of us shop around and only want to go where the salary and work conditions are really high and good but I just don't see the point of complaining about the salary unless you've already passed the interviews and you know what is being offered.

kirs10qt, for the job description, please back read na lang or check out the website, www.mindboxsolution.com. But generally, your job is to either help people find a home loan program for their situation (if you land in consulting) and then process their paperwork (if you land in processing; which I am a part of). I'm not sure what they do exactly in funding because i've never been part of that department. So basically, it's more administrative/desk work especially if you land in processing. But let me tell you that the job is not for the weak of heart and is no way easy. If you are, however, up to a mentally stimulating and challenging job, then you just might find a place here.

odiefield, I PMed you my response to what you've heard about management. Sorry delayed, medyo busy...

Kaye! How's it going? I heard you guys from another forum had an EB... details naman! :D

Good luck to all those planning to apply. :)

[tikbalangbynite]

double post...

[kaye_taray]

Kaye! How's it going? I heard you guys from another forum had an EB... details naman! :D

hi there!! eto bum.. hehehe!! sarap pala ng nasa house ka lang pero minsan boring na den... buti na lang may internet at ps2.. hahaha!! unfortunately nde ako nakapunta sa eb kasi may mga balikbayan akong visitors... maybe sa next eb... sama ka!! hehehe!!! regards sa work!! *okay*

[odiefield]

tikbalang: I didnt get it. Anyway, goodluck sa mga magaapply dito. I might try it there soon, depende sa kapalaran ng trabaho ko ngayon. =)

[Rivercel]

hi tikbalangbynite... question po.. ilang months/years n po ang mindbox solution? i'm planning to apply sana pero after n ***** ng maternity leave ko..

[tikbalangbynite]

hi tikbalangbynite... question po.. ilang months/years n po ang mindbox solution? i'm planning to apply sana pero after n ***** ng maternity leave ko..

Hi Rivercel! It's been around for less than a year. If I remember my facts correctly, I think they set up business last August 2005 and started operations October.

Odiefield, sagutin ko na lang uli later. :)

[da_hunk19]

are you still hiring guys?

[jayc333]

ano ba pwede applyan pag compsci grad ka pwede ba mag apply pag saturday.. agad ba magwowork like the nxt week pag nahire

[tikbalangbynite]

are you still hiring guys?

yep. still hiring.

ano ba pwede applyan pag compsci grad ka pwede ba mag apply pag saturday.. agad ba magwowork like the nxt week pag nahire

Sorry, weekdays only. But yeah, you can try applying for Loans Analyst or, if you want something more in line with your course, I think they're hiring IT staff/Java programmers.

Good luck guys!

[bgbdbstrd]

kirs10qt, for the job description, please back read na lang or check out the website, www.mindboxsolution.com. But generally, your job is to either help people find a home loan program for their situation (if you land in consulting) and then process their paperwork (if you land in processing; which I am a part of). I'm not sure what they do exactly in funding because i've never been part of that department. So basically, it's more administrative/desk work especially if you land in processing. But let me tell you that the job is not for the weak of heart and is no way easy. If you are, however, up to a mentally stimulating and challenging job, then you just might find a place here.


"tiks" knows now what they do in funding*okay* Although you could have left me with a more "pleasant" gift :D

for those interested in applying, just pm me or tiks, we can give you tips and referrals (although i wont be giving you the answers, but you'll be getting an "extra" if you pass) :)

[callcenterbum]

I applied at mindbox last february and got as far as the final interview but they never calld back. I am still interested though. It hasnt been 6 months since my last application. Do I have to wait or can I already reapply? thanks!

[da_hunk19]

do they accept undergrads?

[talipandas9]

I have the same question as da_hunk 19. Hoping Mindbox is willing to accept undergrads.

Anyway, may daytime shift na rin ba - knowing that Mindbox started out w/ purely GY shifts for all their loans analysts?

[rensky]

gusto ko sana mag-apply as a receptionist, ganun di ba ang hiring procedure?
mukhang nakakatakot naman kasi yung exam...kaya recep na lang aplyan ko...

[<soul_jah>]

gusto ko sana mag-apply as a receptionist, ganun di ba ang hiring procedure?
mukhang nakakatakot naman kasi yung exam...kaya recep na lang aplyan ko...


rensky, ikaw ba ang classmate ko sa feu marketing batch 2001?

[breakfastclub]

TESTIMONIAL:

The first time I entered a call center was a disaster.
I promised myself that I wont work on a Call Center again.
I was traumatized and do not want to hear or see a call center again so I locked myself in my room for 6 straight months.


But when my friend told me that a new company is in need of sales reps and it is not a call center I ignored it and still felt not working and desperate.

Then suddenly my nephew approached me and said, "tito pogi wala na po ako pang milk and paano na po yung mga breakfast friends mo? nasaan na sila?"

I was enlightened. Then I packed my things, printed my resume and proceeded to this great company named OSRP with no meaning at all.

I was lucky I got hired but started to realize that it is a Call Center but then realized that it wasnt cause the company is a "Back Office".

OSRP really changed my life, they do not practise rotten "Call Center" environment. They support and loved their employees too much I can even feel the company value me as their employee.

OSRP ROCKS

OSRP RULES

HAIL TO OSRP

I LOVE OSRP

JOIN NA KAYO

:rotflmao: :rotflmao: :rotflmao: *okay*

[kaye_taray]

^^ ay ang pathetic naman.... style ng mga hr yan.... naghahanap na ng agents... bat nde kayo magbigay ng fliers sa mga dumadaan sa tapat ng ofc nyo... hehehe!!!

[Rivercel]

@tikbalangbynyte..... are there any other vacant positions? like administrative.... not necessarily frontliner positions or operations? thanks..

@breakfastclub.... THIS IS FOR MINDBOX SOLUTIONS THREAD...

[<soul_jah>]

i would like to ask something else (though i'm not sure if this has been answered): 1) what's the least "late" shift here @ mindbox? 2) do you guys have weekend off? 3) are you following US holidays? 4) gaano katagal ang palitan ng shifts dito? that's all for now.

[framemaker_99]

Whats ur complete emailadd tikbalangbynite? nid some info from you....email me at framemaker_99@yahoo.com or txt me 0917 8858826

[framemaker_99]

Hi Rivercel! It's been around for less than a year. If I remember my facts correctly, I think they set up business last August 2005 and started operations October.

Odiefield, sagutin ko na lang uli later. :)

What is your complete email add tikbalangbynite?

[kian_kone]

Hi. I've been reading the previous posts, and I'd just like to clarify something, kasi medyo naguguluhan ako. :)

tikbalangbynite said that although there are positions for TLs, Jr. Executives, QAs etc, ideally the people the company would hire will start off as Loan Analyst so they can get the feel of the support/company.

I submitted my resume and am scheduled for an interview next week to evaluate what would be the best position for me. I presume I'll also be taking the exam na din. My question is, regardless of what position I want to apply for, should I pass the exam, the interview and whatever else I'll have to go through, there's a bigger possibility that I'll end up as a Loan Analyst? And if that happens, I'll have to stay in that position for 6 months before I can get into another position/level?

Thanks in advance for any reply. Mukhang maganda naman feedback ng ibang nakausap ko na nag try sa Mindbox. I'm really interested in getting a QA position...

[cdrf12]

hi! just new here, i've been trying to look for some info about mindbox (got emails from jobstreet regarding mindbox.. and the stated salary was really inviting..) currently, i'm a research analyst in a company here in makati.. after reading ur feedbacks about mindbox, i'm planning to apply as loans analyst, probably next week.. and also, what encourages me to try here is that work is non-boring & non-repetitive.. ;) by the way, got some questions..

a) do u have work on weekends (& phil holidays.. particularly christmas & new year's day)? :D
b) fixed shift timings (as indicated in job openings announcement)? are all employees work on a GY shift?

thanks in advance.. *okay*

[bgbdbstrd]

Tiks was just transferred to the another department and it looks like he hasn't posted for a while now...must be very busy in funding:lol:
I'm sick today so I have time to browse around :)

i would like to ask something else (though i'm not sure if this has been answered): 1) what's the least "late" shift here @ mindbox? 2) do you guys have weekend off? 3) are you following US holidays? 4) gaano katagal ang palitan ng shifts dito? that's all for now.

1) for operations, our shifts are 11p-9a and 12mn-10a (10 hour shifts, he extra hour is paid ot) 2) we all have weekends off 3)yes we follow us holidays (no work if it is a us holiday, but i think we're still paid for it)

I guess this also covers cdrf12's questions, and only hr (about 2 people) are on the day shift. Yes the job is not boring and not repetitive but the stress factor is high (especially if you end up in processing).

to kian_kone, if you applied for an ops job, then yes you'll become a loans analyst (we havent had a walk-in tl yet.) promotions are on a per need basis, recently promoted tl's just have 4-5 months tenure w the company.
But our tl's are totally diff from reg call center tl's. you'll still do the same job plus the added responsibility of looking out for other people. although come to think of it, our "QA's" we're hired as QA's contrary to "policy".

[<soul_jah>]

bgbdbstrd, thanks for respondin'. another question that i have would be on the stress factor.. on a scale of 1-10, 10 being the highest gaano ka-high ang stress factor jan? as in, sasabog ba talaga utak mo jan, hehe. i'd appreciate it if you can give me some specifics. thanks.

[cdrf12]

thanks bgbdbstrd :) stressful ba **** work as in? from previous posts, it seems ganon nga.. haaay.. & haba ng work hours ha..

[kaye_taray]

hi there!! is tikbalangbynite busy? just wanted to ask something from him sana... haaay!! miss ko na yun ah... hehehe!!

[bgbdbstrd]

souljah/cdrf12: check out my post in the other mindbox thread about "stress". how stressful the job is would really be dependent on you. you can sit back and do nothing (thereby no stress) and wish that no one notices you so you wont get fired. but if you just do your job, there are times its 3, other times 7-9. it would also depend on what position you'll end up in. the job would normally require you to think outside of the box while operating within guidelines. the stress is more like the ones you get when you do logical puzzles or doing calculus (although we dont deal with calculus here).
and for the hours, that would be 10 hr minimum.. sometimes i end up doing 11-13 hrs.

kaye_taray: It looks like tiks is still busy, i guess its really difficult being a hunk (ei tiks! = )), but i wouldnt know that. (but he posted in the other thread???), I'll just inform him that you're looking for him... ; )

[toobusy]

You don't want to work in an unstable company

[boy_toy]

^
may nagpaparinig o... ibig mo bang sabihin "be broad minded and dont just think inside the box?" naku... mga mindbox people ano masasabi nyo dyan?!

[kaye_taray]

^^^ hmmm.. bakit naman parang sinasabi nyo na nde maganda ang mindbox??? hmmmm talaga....

[aredNISA]

hi tikbalang.. just dropped by hahahaha

FYI, lahat ng kumpanyang bago dumadaan sa tinatawag na "unstable stage"...heck, may mga nagsasara nga bigla na centuries old na eh LOL

apply lang ng apply...wala namang mawawala sayo eh..pag nawalan ka ng work, apply ka ulit.. at least may opportunity kang mag-apply at makapag trabaho di gaya ng iba di ba? :bop:

[clairefink]

how long is the training here? thanks !

[melissa99]

is there an opening for technical support representative?22k din ba ang starting?

[tikbalangbynite]

bgbdbstrd... thanks for covering for me bro. It's Sunday and i'm in the office again in preparation for Monday's tasks. Ikaw kasi dude, dami kulang ng file na sinubmit mo for review kaya dalawa kami na mommy na umaayos nito today... haha... Kidding. And wag mo naman ako i-buking. Ako lang guy dito sa Funding so obvious agad! :naughty: But yeah, post more often, man!

Anyway... just wanted to add my two cents... Stress level? It varies. When i was a a consultant and later on a processor, there were days when I had so much free time that I would usually start my day by zoning out and just staring at my screen for 2 hours (hehe). Of course, there were days when there's just so many things to do that I can't even take a 15 minute break. With regards to customers, while I have heard of horror stories from my colleagues, I personally have never had any serious problems with my borrowers. In most cases, I'd be on the phone for over an hour with them and in that time, only 15 minutes was used to discuss the loan -- the rest, well we're just talking about how our day went. So I guess on most days, I'd say the stress factor is below 5.

Ah, but funding... that's a whole different story. The fact that I seldom have a chance to post here is a reflection of how busy I've been. On the plus side, I think I've lost weight because I haven't had time to take my lunch breaks. haha... :D

To clairefink... Training takes about 2 weeks.

To melissa99... Mindbox does not have "tech support". The starting position will always be Loans Analyst if you're planning to join the operations team. You can land in one of 3 departments: Consulting, Processing and Funding. And yes, the starting gross pay usually is 22k. :) As long as you can crunch numbers, do paperwork and don't mind working night shift, then you might want to give us a try.

to kian_kone, if you applied for an ops job, then yes you'll become a loans analyst (we havent had a walk-in tl yet.) promotions are on a per need basis, recently promoted tl's just have 4-5 months tenure w the company.
But our tl's are totally diff from reg call center tl's. you'll still do the same job plus the added responsibility of looking out for other people. although come to think of it, our "QA's" we're hired as QA's contrary to "policy".

Haha... Dude, he's a... hmmm... Usap na lang tayo sa Monday bgbdbstrd :naughty:

kaye! What's up? PM me na lang. :)

aredNISA, dalasan mo dalaw mo. Binuild na kita sa boss. Sana dito ka na din next week. hehe...

[MochaGirl]

Im interested in applying for this company... May I know the positions that this company's looking for?

[bgbdbstrd]

Haha... Dude, he's a... hmmm... Usap na lang tayo sa Monday bgbdbstrd :naughty:



hehehe... I'm still wondering up until now,:confused: but they're cool, although it depends on my mood, kidding. :rotflmao:

For the other people in the thread, I didn't mean to insinuate anything with "QA's being hired as QA's contrary to policy" , just that there are some posts that didnt have to go through being a consultant/processor , although they applied for an ops job (tl, QA, consultant etc.)..same is true for other people in funding. There, I rest my case.;)

sorry bro for the pack, if it was just me, I wouldn't forward it yet...I guess we gotta do what we have to do .*okay*

Mocha girl: mindbox is in need of Loans Analysts/consultants (among other things:bop: ). but there are other positions as well, check out jobstreet.com.ph for a complete listing.
note: whoever's doing mindbox's ads in jobstreet is doing a bit of overkill (spamming, anyone?:naughty: )

[tikbalangbynite]

hehehe... I'm still wondering up until now,:confused: but they're cool, although it depends on my mood, kidding. :rotflmao:

For the other people in the thread, I didn't mean to insinuate anything with "QA's being hired as QA's contrary to policy" , just that there are some posts that didnt have to go through being a consultant/processor , although they applied for an ops job (tl, QA, consultant etc.)..same is true for other people in funding. There, I rest my case.;)

sorry bro for the pack, if it was just me, I wouldn't forward it yet...I guess we gotta do what we have to do .*okay*

Mocha girl: mindbox is in need of Loans Analysts/consultants (among other things:bop: ). but there are other positions as well, check out jobstreet.com.ph for a complete listing.
note: whoever's doing mindbox's ads in jobstreet is doing a bit of overkill (spamming, anyone?:naughty: )

Dude, sana mag-sign na yung borrower mo. I'm keeping my fingers crossed for you! :D

[clairefink]

on jobstreet website it shows there that they are looking for a "particular" positions ... they have inbound customer care, outbound agents, call center agents, loans analyst; but my question is - ( pare pareho *** ba ang ginagawa nila ** sa mindbox?) ... im just curious :-)

pm me the answer or pls reply :-)

[bgbdbstrd]

clairefink, mochagirl : pm'd you guys/gals

tikbalangbynite: if i can't sign diego on monday, that's the sign that i'm not worthy... ; ) pm'd you as well ... just keep it between the 2 of us ;)

[clairefink]

thanks bgbdbstrd .. now its clear :-)

[bgbdbstrd]

clairefink, pm'd my answers. :D

guys, I'm in a bit of a struggle right now, but if you have any other questions/ comments/ inquiries. just fire away.

[tikbalangbynite]

clairefink, mochagirl : pm'd you guys/gals

tikbalangbynite: if i can't sign diego on monday, that's the sign that i'm not worthy... ; ) pm'd you as well ... just keep it between the 2 of us ;)

Dude, don't let Diego be the end-all judge of your "worthiness". Shoot man, I've lost a lot of big ones (don't tell Diane and Munish :rotflmao: )... Laurito, McQueen, Knox just to name a few... but I've realized that it's really just part of the job. In the words of Forrest Gump "Life is like a..." ... wrong quote... "**** happens". ::naughty:

You did a good job on this file since you got them this far. But hey, let's stop talking like this file is dead. They're definitely going to sign on Monday and you'll be making lots, TONS of incentives. Libre naman dyan, wala na ko bonus eh. :D

[bgbdbstrd]

I know bro, the last week was just too tumultuous for me, esp outside work. i already learned to live with that nature of a processor's job. Heck, we're like E.R. M.D.'s in that respect. I'd still be whole and unshaken whatever happens to diego. It's just that I feel a bit guilty that I'm enjoying that file too much (best experience I've had as a processor, honestly)and we're not making anything out of it (worst case scenario). bottomline is, it is still about the moolah. You know me, i dont give up easily. Sometimes, I just can't contain my relentless nature.;)
yep-, the incentives are making me think twice about leaving processing. = )

[xtinaguevarax]

hmm.. are they continous hiring? tell me more.

[tikbalangbynite]

^^ yep, still hiring. :)

[ajoyride]

what if i walk-in at around 1 pm.will i be asked to come back the next day?i am not a morning person,i wake up at around 11-12nn,that's why.

[tikbalangbynite]

^^you probably won't be able to finish the entire process if you come in that late. I you don't mind coming back then I guess that's fine. Good luck! :)

[ajoyride]

thank you tikz!(feeling close,hehe)

[kriemh]

mindbox,

why say "we are not here to teach" when you are inviting/encouraging fresh grads to apply or when you say that "training you from scratch" and when it is the responsibilty of an organization to train its people (rather say qualifiers)?

===

this isn't really my question. this is a friend's query (who is not a pexer). one of her interviewers told that.. isn't that a bit .... rude?

[tikbalangbynite]

^^Unfortunately, as much as I'd like to, I can't answer for everyone in the company. I don't know why somebody from HR (I'm assuming) would say that when the environment we would like to foster here is one of continuous learning; that we are all here to learn together and from each other (sounds like a "world peace" speech, i know :D).

[kriemh]

hi mr. tikbalangbynite.
unfortunately, a person not from the HR department. a higher one. perhaps you know who this person is.

i pity my friend because she was telling me, "why would they let me reach that stage and then just say that?" and all the whys about that "we are not here to teach."

i cannot answer her questions too because i don't work there and i don't know the culture of your company..

[Shox]

^ munish?? the indian guy??

[if_you_insist]

hi! do you still accept applicants on weekends?

[bgbdbstrd]

Hi! kriemh

i have to admit, the culture in mindbox would take time to adjust to. unlike call centers, and ive been in a couple, we are not spoon-fed here. in that respect, (and believe me i could understand your friend's sentiment), we are not taught but rather, we learn on our own. I dont know the circumstance why the "higher person" said it or what the context is, but for a mindbox employee, that is what is meant by "we're not here to teach". as tiks said, we learn together.

As far as how it was told to your friend, I guess I cant argue with it.

[syk_man_cute]

hi, do they have job openings for an IT-related position? thanks.

[tikbalangbynite]

Hi! kriemh

i have to admit, the culture in mindbox would take time to adjust to. unlike call centers, and ive been in a couple, we are not spoon-fed here. in that respect, (and believe me i could understand your friend's sentiment), we are not taught but rather, we learn on our own. I dont know the circumstance why the "higher person" said it or what the context is, but for a mindbox employee, that is what is meant by "we're not here to teach". as tiks said, we learn together.

As far as how it was told to your friend, I guess I cant argue with it.

Well said. Like i said, I don't know what that person's intentions were when he/she said that. For all we know, this was his/her way of "gently" breaking rejection to your friend. But then again, this is all speculation so...

Moving on, I actually am not sure but yes, I have seen applicants on the weekends so I guess we're starting to do that as well. And as for IT positions, I think they're looking for Java Programmers. I hope that helps. :)

[bgbdbstrd]

another week. bump/

[kriemh]

My friend got a call (to report) just last Friday, I think. She accepted another job offer earlier though.

bgbdbstrd, I don't know about any actual corporate culture yet for I have not worked yet. But I guarantee you that we were not spoon-fed in school and we are not going to ask for that now.

I am afraid my friend could not read your well-said replies. I'll just tell or email these to her. Some good mindbox people's replies. :)

[bgbdbstrd]

"But I guarantee you that we were not spoon-fed in school and we are not going to ask for that now."

kriemh, maintain that independence and self-persevering attitude. This country needs people like you, if there is a glimpse of hope left for us. I really feel that a lot of people lose that spirit right after stepping into a corporate workplace, settling to become clockwork automatons, becoming lost amidst the fleeting "necessities of life".
I personally wish your friend well in her new job, and to you as well in your future endeavors! = )

[Haloperidol]

imho

If you don't have a big background in finance don't bother... even if you're eager to learn.

[tikbalangbynite]

^^ i disagree. A lot of people here don't have any financial or banking experience and seem to be doing well. I may be wrong here, but the "experts" we have right now on the floor have never worked for any financial institutions before.

I guess it all boils down to not only your willingness to learn but also how good you are at adapting.

[budiluvsbak]

how do you commute to citibank after getting off the mrt?

[tikbalangbynite]

^^take a jeep going to washington or LRT, get off Makati Ave (look out for the Petron Gas Station and the Pacific Star building) and then go left until you hit Paseo. Take a right and then go left on Villar (it's the first street you'll hit). Citibank Centre's entrance is right in front of the China Bank and Starbucks.

Hope that helps.

[pexchange]

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If you are interested, feel free to reply to this message, or you

can also email me at: qdconsultancy@gmail.com or text at 09205142605.

Hope to hear from you soon!

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[jaspy]

here's a useful tip!! I was there (at mindbox) last Friday and I wasn't impressed with their style of shortlisting their applicants.. first you'll be in a room, waiting for "that" guy/gay (with thinning hair) :lol: to come(we've waited for almost 40 minutes!! talk abt. professionalism.. It's a group interview by the way. Then he'll ask each of you to say something about yourself.. Dapat maging papansin ka and lakasan mo voice mo and if you need to be weird then be one (it'll help). And they are lookin for the experienced ones talaga.. They have a small and smelly office rin pala.. pag pasok kasi namin sa loob amoy bangus, and suddenly another applicant just blurtd out "pare amoy daing"...
oh well goodluck.. :naughty:

[jaspy]

here's a useful tip!! I was there (at mindbox) last Friday and I wasn't impressed with their style of shortlisting their applicants.. first you'll be in a room, waiting for "that" guy/gay (with thinning hair) :lol: to come(we've waited for almost 40 minutes!! talk abt. professionalism.. It's a group interview by the way. Then he'll ask each of you to say something about yourself.. Dapat maging papansin ka and lakasan mo voice mo and if you need to be weird then be one (it'll help). And they are lookin for the experienced ones talaga.. They have a small and smelly office rin pala.. pag pasok kasi namin sa loob amoy bangus, and suddenly another applicant just blurtd out "pare amoy daing"...
oh well goodluck.. :naughty:

[jaspy]

here's a useful tip!! I was there (at mindbox) last Friday and I wasn't impressed with their style of shortlisting their applicants.. first you'll be in a room, waiting for "that" guy/gay (with thinning hair) :lol: to come(we've waited for almost 40 minutes!! talk abt. professionalism.. It's a group interview by the way. Then he'll ask each of you to say something about yourself.. Dapat maging papansin ka and lakasan mo voice mo and if you need to be weird then be one (it'll help). And they are lookin for the experienced ones talaga.. They have a small and smelly office rin pala.. pag pasok kasi namin sa loob amoy bangus, and suddenly another applicant just blurtd out "pare amoy daing"...
oh well goodluck.. :naughty:

[FocusAlert]

^^ I take it this guy didn't get hired, hence the bitterness. thrice pa talaga pinost. :lol:

[shi_zilin]

WHO OWNS THE CHOW-CHOW?
Screening at Mindbox? Is it reasonable?

I'm just wondering, is the logical ordering test a reasonable tool for screening applicants if it's the only thing that MindBox is relying on to measure mental capacity? is it effective? From what I know, if you don't pass the test, you dont get to the next phase of the screening (which is a personality test).

For HR it may be efficient and easy to give the test because checking the result only takes a minute or so. But is there a good probability that some people with good potentials are left out just because their answer to a single, long test question is incorrect?

Obviously, the test is far from being a comprehensive IQ test. It only covers logic! What about abstract reasoning, language comprehension, and other factors that also measure mental capacity?

And the test only offers a single problem to solve -- If you make even one small mistake in your solution, you will less likely find out who owns the darn dog, and you're done for. You'll get a BIG ZERO and you’ll get a nice small slip with a note saying MindBox's gratitude for at least trying. They don't even offer a chance to re-apply even after a very long period! Other well-known BPOs allow reapplications after 3-6 months.

Oh, well. I guess MindBox expects that the local manpower pool could churn out enough good "CHOW-CHOW seekers" to fill up their seats in the long run.

What do you guys think?

[<soul_jah>]

@shi_zilin... i agree with you on that. just imagine, ang daming gustong pumasok sa mindbox kasi it's a BPO and and offshore company that can provide a future for it's aspiring applicants tapos babagsak lang sa isang logic test.. heck, even those who applied in jpmorgan would think na napaka-bizaare ng application procedure nila.. just my 2 cents.

[OHNO!]

i just checked job street and saw the ad of mindbox, wondering if I should try applying here . . . . they have an inviting minimum salary. hmmm. . . . is this an american-run/based company btw?

[contactagent]

so who really owns the monkey?!!

[blubby_90]

m'box sure is one new company here.
december '06 is their anniversay.
newly hired applicants are lucky to be here.
ders plenty of room for growth.
just passin here..
a frnd of mine aced their logic exam in 20 min. cool company daw kc iba ang approach nila to look for employees..
nway..

[shi_zilin]

Do you want to practice how to solve logical ordering problems that are similar to "Who Owns the Monkey"?

There's one site on the web that I found that shows the same kind of problem, which has the same, exact clues, but with different nationalities, animals, drinks, etc. This version is called "Who owns the Zebra." The webpage also shows a link to a separate page that shows the answer and a brief description on how the problem was solved. There are also other interesting logic problems which you might want to try. Here's the link:
http://www.geocities.com/heartland/plains/4484/lp9701s.htm

And for those guy's who really want to get serious on practicing, here's another link that shows a similar, but simpler type of logical ordering problem:
http://www.geocities.com/heartland/plains/4484/lp9701s.htm

This site shows a more detailed and systematic way of finding the answer. It's long but note that if you're applying at Mindbox, providing a good solution is as important as giving the right answer.

Enjoy and good luck! Thank me later if you pass. :bop:

[blubby_90]

:confused: EveryOne! TO ALL MINDBOX PEOPLE HERE..

hi, does anyone know about American Loan Resource located at Globe telecoms tower at pioneer?
theyre also in need of loans Analyst like mindox.
which is better? Details nmn po...
thanks..

[tikbalangbynite]

Do you want to practice how to solve logical ordering problems that are similar to "Who Owns the Monkey"?

There's one site on the web that I found that shows the same kind of problem, which has the same, exact clues, but with different nationalities, animals, drinks, etc. This version is called "Who owns the Zebra." The webpage also shows a link to a separate page that shows the answer and a brief description on how the problem was solved. There are also other interesting logic problems which you might want to try. Here's the link:
http://www.geocities.com/heartland/plains/4484/lp9701s.htm

And for those guy's who really want to get serious on practicing, here's another link that shows a similar, but simpler type of logical ordering problem:
http://www.geocities.com/heartland/plains/4484/lp9701s.htm

This site shows a more detailed and systematic way of finding the answer. It's long but note that if you're applying at Mindbox, providing a good solution is as important as giving the right answer.

Enjoy and good luck! Thank me later if you pass. :bop:

Yep. I "practiced" on these puzzles before I took the exam so I think this is a good tip. :)

Good luck to all those planning to apply!

[o sacred one]

I was schedule for an interview later this week.

Can you give me a hint of the application process?

Any tips sa exams?

Thanks

[blubby_90]

I was schedule for an interview later this week.

Can you give me a hint of the application process?

Any tips sa exams?

Thanks


here's the process at mb.
intial screening, EXAM!, personality exam, HR MGR interview, and the Country Mgr.

tips:
be urself. be confident. background in sales is a plus.
prepare for the exam. research on logic problem solving.
Exam is very hard or very easy for some.
think, think, think.. , dont be confused when takng the xam. READ carefully.

and of course, bear in mind the duties and responsibilities of a loans analyst and be prepared for it.

goodluck.

[tikbalangbynite]

Hey blubby90! You sound like you're already in. Are you part of the new training batch? :)

[Shox]

there is something seriously wrong with this company. there is no way to reconcile data indicating an attrition rate of around 70%.

[Shox]

in the last training batch, out of 10, 7 left even before training was over.

[Tushie]

hello tikbalangbynite.. i have backread from page 6 (goodness, halatang curious talaga sa mindbox hehe) :D

i dont mind mentally challenging jobs as long as it's equally rewarding..

what did you mean when you said this is not 'for the faint of heart"?.. :depressed: purpose of the question being: I know I'm good .. really good as far as performance is concerned.. I just cant stand it if my efforts are not given the least appreciation that can be decently given.. I hope the company knows how to value the employees.. Just because they're paying quite well does not give any company the right to give nearly inhumane working conditions..

[blubby_90]

Hey blubby90! You sound like you're already in. Are you part of the new training batch? :)

oi, hehe, secret.. :naughty:
peace!

[Leif_Erikson]

Inbound customer service for home mortgage services IS difficult in ANY call center. I guess that's why 7 out of 10 left the last Mindbox training batch. In my call center, a TL in training already wants to quit (I don't know if she quit already). I have seen their training manual and it's VERY voluminous.

[FocusAlert]

there is something seriously wrong with this company. there is no way to reconcile data indicating an attrition rate of around 70%.

...and a lot of these same people who left have expressed interest in returning. See, these are things that hardly get mentioned.

Kung pumasa lang ako sa lecheng exam na yan eh. *peace*

[kaye_taray]

hmmm.. bat ako pumasa pero nde ata nagustuhan ang tabas ng mukha ko kaya nde ako natanggap... madami pa deng loopholes ang recruitment kaya siguro nde den ako nanghinayang nun nde ako natanggap... and what's worst, they won't tell you directly na nde ka nila gusto kaya nde ka natanggap or makaka move to the next step.. haaay... that's one of the few things i hate... nde ka na nga natanggap nde ka pa sasabihan, so para kang naghihintay ng ulan sa disyerto... nuninuninuninuuu....

[blubby_90]

if uv been with branders a, then kaya mo na din ang training dito..
daw....
(absent pa din ba si HR MGR?)

[Shox]

Inbound customer service for home mortgage services IS difficult in ANY call center. I guess that's why 7 out of 10 left the last Mindbox training batch. In my call center, a TL in training already wants to quit (I don't know if she quit already). I have seen their training manual and it's VERY voluminous.

trust me, this isn't the reason why. i don't wanna go into details as to why a lot of people left.

to focus alert, name those people from mindbox who want to return to the company.

[Shox]

and by the way, just for everyone's information, in june, mindbox was served a demand letter for not paying the rent for 3 months.

[FocusAlert]

trust me, this isn't the reason why. i don't wanna go into details as to why a lot of people left.

to focus alert, name those people from mindbox who want to return to the company.

Dude, I don't even work there. I just have friends who do. So I wouldn't know who those people are. Besides, even if i did, why should I spill personal details on a public forum?

Honestly, you sound just like a run-of-the-mill disgruntled ex-employee. Why don't you "go into the details" so we all know?

[tikbalangbynite]

^^ Cool lang kayong lahat! Ganda ganda ng araw eh. hehe...

[tikbalangbynite]

^^ Cool lang kayong lahat! Ganda ganda ng araw eh. hehe...

[kaye_taray]

ahahaha.. correct!! ano na ba balita jan??? hehehe!!!