2005 TOP 50 Global Contact Centers....

[underbridge1983]

Customer Interaction Solutions
2005 “Top 50” Teleservices (Inbound) Rankings

.................................................................
CATEGORY A
.................................................................
1.
Convergys *okay*
2.
ClientLogic
3.
GC Services Limited Partnership
4.
SITEL Corporation
5.
Teleperformance USA
6.
APAC Customer Services, Inc.
7.
LiveBridge, Inc.
8.
ICT Group, Inc.
9.
Excell Services
10.
NCO Customer Management Inc., a division of NCO Group
11.
The Connection
12.
Cross Country Automotive Services, Inc.
13.
AFFINA - The Customer Relationship Company
14.
Technion Communications Corp.
15.
Center Partners, Inc.
16.
TCIM Services, Inc.
17.
Interactive Response Technologies
18.
Telerx
19.
DialAmerica Marketing Inc.
20.
eTelecare Global Solutions
21.
Microdyne Outsourcing Inc.
22.
InService America
23.
Vision-X Inc.
24.
Americall Group Inc. (part of the SR. Teleperformance Group)
25.
NOVO 1 (formerly Call_Solutions)
26.
Telespectrum Inc.
27.
Alert Communications
28.
Hamilton Contact Center Services
29.
InfoCision Management Corp.
30.
Advanced Data-Comm, Inc.
31.
AnswerNet Network
32.
Influent, Inc.
33.
Global Response
34.
Archway Marketing Services
35.
ChoicePoint Precision Marketing
36.
O'Currance Teleservices
37.
MSA Solutions
38.
Merkafon International
39.
Synergy Solutions, Inc.
40.
OKS-Ameridial, Inc.
41.
Charlton
42.
The Heritage Company, Inc.
43.
Millennium Teleservices
44.
Epixtar (formerly Innovative Marketing Strategies, Inc.)
45.
Teleservices Direct

.................................................................
CATEGORY B - INTERNATIONAL
.................................................................
1.
Convergys *okay*
2.
SR. Teleperformance
3.
NCO Customer Management Inc., a division of HCO Group
4.
SITEL Corporation
5.
ClientLogic
6.
MsourcE Corp. (MphasiS BPO Services)
7.
eTelecare Global Solutions
8.
ICT Group Inc.
9.
PCCW Contact Center Business
10.
ATESIA S.p.a.
11.
Archway Marketing Services
12.
Hispanic Teleservices Corp.
13.
Technion Communications Corp.
14.
GC Services Limited Partnership
15.
AFFINA – The Customer Relationship Company
16.
Vision-X Inc.
17.
Americall Group Inc. (part of the SR. Teleperformance Group)
18.
Influent Inc.
19.
Alert Communications
20.
Xentel DM Incorporated

.................................................................
CATEGORY C ― INTERACTIVE INBOUND
.................................................................
1.
MsourcE Corp (MphasiS BPO Services)
2.
Convergys :naughty:
3.
ATESIA, S.p.a
4.
SR. Teleperformance
5.
PCCW Contact Center Business
6.
ICT Group Inc.
7.
ClientLogic
8.
SITEL
9.
Excell Services
10.
Telespectrum Inc.
11.
DialAmerica Marketing Inc.
12.
Advanced Data-Comm, Inc.
13.
GC Services Limited Partnership
14.
APAC Customer Services Inc.
15.
Cross Country Automotive Services Inc.
.................................................................
GLOBAL TOP 50 RANKING, AGGREGATE INBOUND &
OUTBOUND, DOMESTIC & INTERNATIONAL
.................................................................
1.
SR. Teleperformance
2.
Convergys Corp. :rotflmao:
3.
SITEL Corp.
4.
ClientLogic
5.
NCO Customer Management Inc.
6.
GC Services Limited Partnership
7.
ICT Group, Inc.
8.
APAC Customer Services, Inc.
9.
MsourcE Corp.
10.
Millennium Teleservices
11.
LiveBridge, Inc.
12.
DialAmerica Marketing Inc.
13.
eTelecare Global Solutions
14.
InfoCision Management Corp.
15.
Excell Services
16.
Xentel DM Inc.
17.
TCIM Services, Inc.
18.
Technion Communications Corp.
19.
PCCW Contact Center Business
20. Telespectrum Inc.
21.
ATESIA S.p.a.
22.
Access Direct
23.
Cross Country Automotive Services
24.
Influent, Inc.
25.
AFFINA
26.
NOVO 1 (formerly Call_Solutions)
27.
Archway Marketing Services
28.
The Connection
29.
Vision-X Inc.
30.
Hispanic Teleservices Corp.
31.
Teleservices Direct
32.
ChoicePoint Precision Marketing
33.
Center Partners, Inc.
34.
Interactive Response Technologies
35.
Epixtar (formerly Innovative Marketing Strategies, Inc.)
36.
Telerx
37.
Synergy Solutions, Inc.
38.
Charlton
39.
OKS-Ameridial, Inc.
40.
Microdyne Outsourcing Inc.
41.
Advanced Data-Comm, Inc.
42.
The Heritage Company, Inc.
43.
MSA Solutions
44.
AnswerNet Network
45.
Creative Marketing Strategies, Inc.
46.
InService America
47.
Alert Communications
48.
Hamilton Contact Center Services
49.
Global Response
50.
Greene & Associates, Inc.

Customer Interaction Solutions
2005 “Top 50” Teleservices (Outbound) Rankings

.................................................................
CATEGORY A
.................................................................
1.
Millennium Teleservices LLC
2.
DialAmerica Marketing, Inc.
3.
ICT Group, Inc.
4.
InfoCision Management Corp.
5.
Americall Group Inc. (part of the SR. Teleperformance Group)
6.
APAC Customer Services, Inc.
7.
SITEL Corp.
8.
Convergys Corp.
9.
GC Services Limited Partnership
10. ClientLogic
11. Access Direct
12. Teleperformance USA (part of the SR. Teleperformance Group)
13. TCIM Services, Inc.
14. NCO Customer Management Inc., a division of NCO Group
15. NOVO 1, Inc. (formerly Call_Solutions)
16. Influent Inc.
17. ChoicePoint Precision Marketing
18. Epixtar (formerly Innovative Marketing Strategies, Inc.)
19. Charlton
20. The Heritage Company, Inc.
21. Technion Communications Corp.
22. Synergy Solutions, Inc.
23. Teleservices Direct
24. Cross Country Automotive Services, Inc.
25. LiveBridge, Inc.
26. OKS Ameridial
27. Creative Marketing Services, Inc.
28. Vision-X, Inc.
29. MSA Solutions
30. TeleSpectrum, Inc.
31. Advanced Data-Comm, Inc.
32. Answernet Network
33. Merkafon International (part of the SR. Teleperformance Group)
34. Greene & Associates, Inc.
35. Microdyne Outsourcing, Inc.
36. Interactive Response Technologies
37. AFFINA - The Customer Relationship Company
38. The Connection
39. Center Partners

.................................................................
CATEGORY B - INTERNATIONAL
.................................................................
1.
SR. Teleperformance
2.
MsourcE Corp.
3.
NCO Customer Management Inc., (a division of NCO Group)
4.
SITEL Corp.
5.
Xentel DM Inc.
6.
ICT Group, Inc.
7.
TeleSpectrum Worldwide
8.
ClientLogic
9.
Convergys Corp. *okay*
10.
eTelecare Global Solutions
11.
Atesia S.p.A.
12.
Teleperformance USA (part of the SR. Teleperformance Group)
13.
PCCW Contact Center Business
14.
TCIM Services, Inc.
15.
GC Services Limited Partnership
16. Teleservices Direct
17. Influent Inc.
18. Millennium Teleservices LLC
19. APAC Customer Services, Inc.
20. OKS Ameridial



http://www.tmcnet.com/gccos/top50-awards.htm#inbound :depressed:

[sixmiles]

naks. nagttop pala ang TP :D

[baileys^]

well? who audited this? reliable ba ang souce nito? i've worked with TELEPERFORMANCE and i was suprised na consistently na nasa top ten sya a!? or this is just an hoax based on Underbridge1983's creative delusion? i doubt it! im not being cynical here ok?! care to explain?............

[dragonrower]

hmmm, medyo 2004 pa ata ang source nito kasi may technion pa sya sa list, eh 1 year na or more sarado ang technion. hehehe well, medyo delayed nga ang result kung ganun kasi mahirap nga mag compile ng data pagdating sa ganyan.

pero nagtataka rin ako, ano ibig sabihin ng mga categories na yan.

kung titignan kung sino ang may pinakamalaking utang na company, convergys din ba kaya ang number 1? hehehe

[Droc]

bah himala! wala ata ang sykes asia dito

[spursdynasty]

yeah! biased yan tol! Ako from CVG pero di ako maka paniwala wala ang Sykes! HAhhah un Sykes talo pa ng mga pipitchuging call center??? whoa!

Sykes ang officially recognized pioneer ng call center dito sa pinas they emply 6000 employees and have a good reputation of managing the company well.

Actually Sykes kasing competitive ng CVG when it comes to salary tapos tataasan pa nila salary mo apply sa kanila. plus they give 20 VLs and SLs compared to others na 15 or 10 lang!

heheh kaya nga lilipat na ako sykes eh!