Shell Shared Services Corporation

[FrancoAdmin]

Any info po sa SHELL... Hirap ba makapasok? Is it true na 25k offer nila pagmay 1 year experience na sa CC and Level 3 na *** positions...

Thanks

[Choy_1979]

Where are they located?

Do they accept walk-in applicants?

What are the current job openings?

[consoleaddict]

i'm from addforce and shell shared services corporation is our client. I do handle shell account. We are looking for CSP (Customer Service Professional) with at least 6 months of call center experience as well as for the posts of Team Leaders, Quality Assurance, Ops analyst and IT support analyst. For TLs, QA and Ops analyst, dapat at least 1 year experience for that position. Australian account 'to, ang alam ko maagang shift is 5am. If you are interested pls submit your resume at abriones@add.com.ph

Mataas sweldo nila CSP can go as high as 30k depending on your experience. And from what i heard PHP 4,000 *** travel allowance non-taxable.

For the interview, dapat free ka the whole day ang haba ng process dami interview nito and exams. Tas after you pass the behavioral interview (conducted by 2 Malaysians), final interview na sa shell (panel interview un).

sent by ^pusa^

if you want to apply send your resume to the above email address.

[otakusenshi]

whuuaw! panalo naman kung gnun, customer service tpos gnun kalaki?! saan naman kaya to?

wahehehe addforce - bka kilala kita at mgkaklase p tau sa mendiola

[ganda11_a]

san po ang office ng shell? tnx

[Una_dagmar]

i'm from addforce and shell shared services corporation is our client. I do handle shell account. We are looking for CSP (Customer Service Professional) with at least 6 months of call center experience as well as for the posts of Team Leaders, Quality Assurance, Ops analyst and IT support analyst. For TLs, QA and Ops analyst, dapat at least 1 year experience for that position. Australian account 'to, ang alam ko maagang shift is 5am. If you are interested pls submit your resume at abriones@add.com.ph

Mataas sweldo nila CSP can go as high as 30k depending on your experience. And from what i heard PHP 4,000 *** travel allowance non-taxable.

For the interview, dapat free ka the whole day ang haba ng process dami interview nito and exams. Tas after you pass the behavioral interview (conducted by 2 Malaysians), final interview na sa shell (panel interview un).

sent by ^pusa^

if you want to apply send your resume to the above email address.

Any openings for Training and Management? Or can we just send our resumes?

[Brandon96]

Just 2 questions, consoleaddict:

1) Is there a bond? And for how long?

2) Will we be handling callers from other Shell affiliate corporations abroad, or will we be handling calls from dealers and distributors of Shell products? Or calls from the general public calling in about promotions, rebates, discount cards, etc.?

You can just PM me kung medyo confi, hehehe! My brother in law at Shell told me that they have this new call center.

[Leif_Erikson]

Hello, anyone?

[^pusa^]

Just 2 questions, consoleaddict:

1) Is there a bond? And for how long?

2) Will we be handling callers from other Shell affiliate corporations abroad, or will we be handling calls from dealers and distributors of Shell products? Or calls from the general public calling in about promotions, rebates, discount cards, etc.?

You can just PM me kung medyo confi, hehehe! My brother in law at Shell told me that they have this new call center.


hi i'll answer your questions:

1. no, my boss told me that there will be no bond.

2. you're going to handle australian account. Also the calls will be coming from the retailers, dealers and distributors of Shell products (australia)
i hope i answered your questions.

[jorge2005]

^pusa^ : can you give me an update on my application for TL po?
i was interviewed already by gelay last Dec. 27th (i know her since she was from clientlogic before and so was I. Up till now, I don't have any updates po.

[Brandon96]

pusa, thank u so much!

[antonlc]

for those who made it to the final interview @ shell, please pm or post your experience (i.e., did they give the job offer at the same day?).

thanks and happy new year!!!!

[golfer_guy]

i have 2 years call center experience, up to how much ang pwedeng i-bargain for the salary? also, 24/7 ba account nila?

[@-@~]

for those who made it to the final interview @ shell, please pm or post your experience (i.e., did they give the job offer at the same day?).

thanks and happy new year!!!!



mukhang tapos ka na sa behavioral interview with the Malaysians ah...kwento mo naman kung anong nangyari!? ;)

[l_funkygirl_m]

hi! madami pa bang vacancies? im interested..although, I don't have any experience in a call center. im working with an IT company, pero sa Sales...I would like to shift my career...and if possible parang gusto ko start it with SHELL..hehe

[Japorms09]

pips i just had my first interview for a non csr position, more on accounting sya. I feel that the interview went well. Anybody knows the salary for this non-csr position ?

[Pot²]

Any solid info on this? I've read all the post and it doesn't seem that informative.

Like how exactly do we apply? What exactly the positions they're looking for? And the salary ranges for such positions? The Location? The benefits? The shift hours? And every little details that can help us.

[silverback127]

is there any non ops position available? workforce?

[bronxdude]

wer can we send our resumes? tsr sana apply ko

[ice_witch82]

Ei, guys...
You may wanna check out this thread for SHELL....eto ang informative...haha!

http://www.pinoyexchange.com/forums/showthread.php?t=239296

[velvetsmile17]

Well, I Was Given A Job Offer By Shell Last Feb For Wave 2. Kaso Di Ko Tinanggap Kc Baba Ng Offer, To Think Na Almost Two Years Na Ko Sa Convergys. I Was Really Expecting That They Will Offer Me Atleast 20thou As My Base Pay Pero I Got Disappointed When They Just Offered Me 14000 , And The Benefits Will Be Given Aftre Regularization Pa. Although The Good Thing About It Is That Day Shift Siya Kaso It Shift Would Rotate From 4, 5, Or 6 Am.

[syk_man_cute]

do they offer positions for IT-related jobs?

[Brandon96]

14,000 a month basic salary for an experienced call center agent ang offer ng SHELL? That means your take home pay would only be 16,000 a month kasi walang night diff, so allowances lang na additional and nontaxable ang madadagdag sa 14k na basic.

Sheesh, buti na lang di ako pumasok dito. Kung sa current office ka napasok (with your 2 years of call ctr experience), no less than 21k ang basic pay mo. Hint: Our call center is a large investment and commercial banking firm in the US worth more than $1 trillion dollars.

[braver_john]

Shell is located at RCBC tower:

[gentle05]

hi brandon...baka pwede kami dyan sa offc nyo. saan yon? thanks

[blackdragon]

^i think he's referring to jp morgan chase

[blue_starved]

Hey guys! For those people working with Shell Shared Services, please post nyo naman ang experiences nyo. How is the working environment like? Most specially the salary and benefits....hehehe....

[Newbie_101]

Hey guys! For those people working with Shell Shared Services, please post nyo naman ang experiences nyo. How is the working environment like? Most specially the salary and benefits....hehehe....

Any news on your application? :)

[blue_starved]

Any news on your application? :)

Just had my exam with Addforce today. Malas lang dahil ala *** interviewer ko. Sa monnday, i'm sched for another exam..then phone simulation daw and then series of interviews. And then if things would work fine wait for my schedule with Shell. Addforce mentioned that Shell is still lookng for CSPs for Australia and for their new account which is for US. Sana maging maganda ang result medyo pressured na ako dahil I just received a phone call from Dell that by tuesday we'll be having our pre on boarding na. Hay...for ID picture taking na..Pero tuloy ko pa rin Shell sayang din naman kasi...***?

[mystique26]

Just had my exam with Addforce today. Malas lang dahil ala *** interviewer ko. Sa monnday, i'm sched for another exam..then phone simulation daw and then series of interviews. And then if things would work fine wait for my schedule with Shell. Addforce mentioned that Shell is still lookng for CSPs for Australia and for their new account which is for US. Sana maging maganda ang result medyo pressured na ako dahil I just received a phone call from Dell that by tuesday we'll be having our pre on boarding na. Hay...for ID picture taking na..Pero tuloy ko pa rin Shell sayang din naman kasi...***?

are u with shell already? kung hindi pa but still would like to pursue your applcation, go ka muna sa Dell or other company that offers u a job. that's what i did. I applied for Shell last March 2006 and went through the application process with john clements. shell announced that they stopped hiring for the time being so naka hold application ko. i worked in PS until sometime july or aug when john clements called me again to announce that shell is hiring again. i said im still interested so i continued where i left off and got the job offer last sept. im still with shell and hopefully until retirement na to bec the long wait was very much worth it. ive never been happy with my job. *okay*

[NoisyCricket]

i tried applying through John Clements, but they said all the openings were for Finance-related positions. What's a CSP position, and what are the requirements for that?

Where can I send my CV? ;) hehehe

[mystique26]

i tried applying through John Clements, but they said all the openings were for Finance-related positions. What's a CSP position, and what are the requirements for that?

Where can I send my CV? ;) hehehe

applications for shell are coursed through john clements (whether staff or upper management) john clements is at the basement 1 of LKG tower. look for KC. she is assigned to handle shell applications. goodluck.

[dishguRl]

Hi to everyone!!!! i cnt help to post here and i was just soo excited to know more about this shell call center.. I am very interested.. can anyone give me more information. Do they have a website were i cn apply online or is there any other way to send my resume...
TNX and i would appreciate any info u can give... :)

GOdBless! :)

[mystique26]

Hi to everyone!!!! i cnt help to post here and i was just soo excited to know more about this shell call center.. I am very interested.. can anyone give me more information. Do they have a website were i cn apply online or is there any other way to send my resume...
TNX and i would appreciate any info u can give... :)

GOdBless! :)


just go to john clements and look for KC since sya naghahandle ng application. website is www.shell.com.ph pero medyo complicated pag online. i applied just by going to john clements. good luck.

[mommyd]

I work for Shell CSC and I could say without second thoughts that this is the BEST call center there is ( Officially we are not a call center, but being a customer service center, it's somehow like that).

Here are some of the things that makes us different from normal callcenters:

1. DAY SHIFT

2.We practice the "pull technology" wherein YOU are the one who decides if you would like to take the call or not. If you dont want to, there are your teamates who would. We average 20 4-minute calls a day.

3.PETICS-we have a lot of extra time surfing the internet non-stop (no blocks), downloading, burning DVDs, and even watching them when there are no calls.

4.FAXES and EMAILS are also processed and not just calls. So if you get tired of talking, you can just do non-voice first.

5. We have our own station, own PC, own telephone line and LOTS and LOTS of office supplies. Including all sizes of post-its and all colors of signpens.

6. NO AHT, NO Quotas, NO forced OTs, NO Saturday and Sunday work, NO Australian Holidays work (Christmas and New Year)

7. 15 VLs, 15 SLs and 5 Emergency leaves. VLs you can file as short as 48 hours before.

8. We're in-house. We ARE employees of SHELL.

Besides those mentioned above, we also have the following perks to be happy about:

1. Generous salary with annual, even bi-annual increase.

2. Free iced-tea, coffee, Milo and juice daily.

3. Salary loan availments of up to 2x your salary, Car and house loan for Supervisors

3. Quarterly Bonus of 75%-100% of your salary.

There might be some other thins that I missed but with those above already mentioned, need I say more? *okay*

[cool25]

hi mommyd, I just want to know paano ba magapply dyan and qualifications po? may I know where are they located? thank you very much and I appreciate your help

[salbakuta02]

i'm interested to apply here. my email add : ryanbarcos@hotmail.com

[mommyd]

HI! Unfortunately, we currently have no openings for the Australian account. We are hiring though for the UK account, and applications are processed by John Clements and AddForce I think.

We are in RCBC, but applications through headhunters first.

[pang_gulo]

hi shell peeps! pls pm me if there's an opening for the aussie acct. thanks! really interested in applying here.

[@-@~]

@mommyd
could you give us the salary range for agents working here? what happened to the 14k basic discussed in the previous posts?

[Leif_Erikson]

Bakit naman ngayon lang nabuhay ang thread na ito after Shell Shared Services B.V. stopped hiring last February or March 2006?

MommyD, the plus factors you mentioned about working at Shell Shared Services B.V. are also present in JPMorgan Chase.

Pero lamang pa rin kayo kasi wala sila nito:

Salary loan availments of up to 2x your salary, Car and house loan for Supervisors

Quarterly Bonus of 75%-100% of your salary.

[mystique26]

I work for Shell CSC and I could say without second thoughts that this is the BEST call center there is ( Officially we are not a call center, but being a customer service center, it's somehow like that).

Here are some of the things that makes us different from normal callcenters:

1. DAY SHIFT

2.We practice the "pull technology" wherein YOU are the one who decides if you would like to take the call or not. If you dont want to, there are your teamates who would. We average 20 4-minute calls a day.

3.PETICS-we have a lot of extra time surfing the internet non-stop (no blocks), downloading, burning DVDs, and even watching them when there are no calls.

4.FAXES and EMAILS are also processed and not just calls. So if you get tired of talking, you can just do non-voice first.

5. We have our own station, own PC, own telephone line and LOTS and LOTS of office supplies. Including all sizes of post-its and all colors of signpens.

6. NO AHT, NO Quotas, NO forced OTs, NO Saturday and Sunday work, NO Australian Holidays work (Christmas and New Year)

7. 15 VLs, 15 SLs and 5 Emergency leaves. VLs you can file as short as 48 hours before.

8. We're in-house. We ARE employees of SHELL.

Besides those mentioned above, we also have the following perks to be happy about:

1. Generous salary with annual, even bi-annual increase.

2. Free iced-tea, coffee, Milo and juice daily.

3. Salary loan availments of up to 2x your salary, Car and house loan for Supervisors

3. Quarterly Bonus of 75%-100% of your salary.

There might be some other thins that I missed but with those above already mentioned, need I say more? *okay*

Totoo lahat ng sinabi ni mommyd. Ive been working for Shell for almost a year now (actually my anniv is this Oct na). no plans of leaving. kung sa previous call center na job ko ay sobrang pasaway ako and laging absent, dito ako tumino kasi alagang alaga kami so what more can we ask for, diba? Hey mommyd, taga orders ka ba, cmd or sc? ako taga ge. hehe!

[blu_flair]

pwede po paki-post yung address and contact info/email dito? been with a CC for 3 yrs. ano po requirements? m day-time po ba?thanks!

[Leif_Erikson]

Australia ang covered sector o market ninyo di ba mystique26 and mommyD, kaya dayshift kayo (mga 5am start till 2pm end)? Eh ang UK, midshift yon di ba (from 3pm or 4pm to 12am or 1am)?

Mystique26, pasaway ka and yet tinanggap ka ng Shell? Eh di mas OK pala chances ko dapat kesa sa mga gaya mo. Heheheh! Pero I bet you stayed long at the call center where you were "pasaway" and did not shift call centers after every 8-9 months, ano?

[Leif_Erikson]

Baka naman yung 30k na basic salary na minention sa itaas ni consoleaddict ay applicable lamang kung nakapagwork ka na ng no less than 10 YEARS in the call center industry, hehehe!

[pinoynetwit]

Leif,

I just sent you some information through PM on my sleuthing regarding Shell Shared Services.

[Leif_Erikson]

Pareng Pinoynetwit,

Eh puro chicks naman ang gusto mong i-detective work eh! Hehehe! Ano ba naman yung mga nasa PM mo chong! Pero mga panalo sila, hehehe!

[pinoynetwit]

^^^
Kausapin mo para "makapiga" ka ng impormasyon.

[mommyd]

14K???? well, basic salary could be lower or higher than that plus you get to have 5K allowance.

[mommyd]

Hey mommyd, taga orders ka ba, cmd or sc? ako taga ge. hehe!

Hi! Im from ORDERS. :)

[mommyd]

Bakit naman ngayon lang nabuhay ang thread na ito after Shell Shared Services B.V. stopped hiring last February or March 2006?

MommyD, the plus factors you mentioned about working at Shell Shared Services B.V. are also present in JPMorgan Chase.

Pero lamang pa rin kayo kasi wala sila nito:

Well we are hiring for our UK account right now, and I just wanted to share how good it is to be working here.

Plus factors may exist in other call centers, but I am not really competing or looking for the "best" call center, I am just sharing how blessed I feel to be working here, and how much I love my job and my company. :)

[mystique26]

Australia ang covered sector o market ninyo di ba mystique26 and mommyD, kaya dayshift kayo (mga 5am start till 2pm end)? Eh ang UK, midshift yon di ba (from 3pm or 4pm to 12am or 1am)?

Mystique26, pasaway ka and yet tinanggap ka ng Shell? Eh di mas OK pala chances ko dapat kesa sa mga gaya mo. Heheheh! Pero I bet you stayed long at the call center where you were "pasaway" and did not shift call centers after every 8-9 months, ano?

Yup, Australia ito. 5am-2pm ang opening shift/8am-5pm closing from nov-march and 6am-3pm opening/9am-6pm closing from april-oct. DST and standard time dito ay kabaligtaran ng U.S.

Yeah pasaway ako pero in fairness i stayed in CVG (my 1st cc job) for 2 years tapos nagresign ako April 2006 and tried applying in Shell. That time, naka freeze hire pa sila so I tried other good companies like JP Morgan and PeopleSupport. Unfortunately hindi ako natanggap sa JP Morgan, so I worked in PS and started last April 2006. Sometime July while I was still on probation sa PS, John Clements called me and told me that Shell is Processing again and asked if I was still interested. Sabi ko yes. I got the Job offer Sept 2006 and started on Oct. Six months lang ako sa PS kasi natanggap na ko sa Shell. I would probably still be in PS if Shell hadn’t accepted me. Ayoko rin naman kasi yung paiba-ibang companies. I stayed for 3 and 1/2 years naman in my previous non-cc job prior to CVG.

[Leif_Erikson]

I have a song to sing for this thread:

Bakit ngayon ka lang, bakit ngayon kung kailan ang aking puso'y mayroon nang laman.....Sana'y nalaman ko na darating ka sa buhay ko, di sana'y naghintay ako.....:D:lol:

Mystique26,

Very good for you then.*okay*

[blueBabyblue]

I work for Shell CSC and I could say without second thoughts that this is the BEST call center there is ( Officially we are not a call center, but being a customer service center, it's somehow like that).

Here are some of the things that makes us different from normal callcenters:

1. DAY SHIFT

2.We practice the "pull technology" wherein YOU are the one who decides if you would like to take the call or not. If you dont want to, there are your teamates who would. We average 20 4-minute calls a day.

3.PETICS-we have a lot of extra time surfing the internet non-stop (no blocks), downloading, burning DVDs, and even watching them when there are no calls.

4.FAXES and EMAILS are also processed and not just calls. So if you get tired of talking, you can just do non-voice first.

5. We have our own station, own PC, own telephone line and LOTS and LOTS of office supplies. Including all sizes of post-its and all colors of signpens.

6. NO AHT, NO Quotas, NO forced OTs, NO Saturday and Sunday work, NO Australian Holidays work (Christmas and New Year)

7. 15 VLs, 15 SLs and 5 Emergency leaves. VLs you can file as short as 48 hours before.

8. We're in-house. We ARE employees of SHELL.

Besides those mentioned above, we also have the following perks to be happy about:

1. Generous salary with annual, even bi-annual increase.

2. Free iced-tea, coffee, Milo and juice daily.

3. Salary loan availments of up to 2x your salary, Car and house loan for Supervisors

3. Quarterly Bonus of 75%-100% of your salary.

There might be some other thins that I missed but with those above already mentioned, need I say more? *okay*

at bukod sa lahat libre gym sa atin lang talaga na complete and brand new ang mga equipment may instructor, we dont need to worry about monthly due, lahat ata na luho binigay na flat screens everywhere libre lahat pag depress ka manood sa giant tv sets sa pantry at gym kung breaks, billiard, table-tennis.. Kung gusto mong mag shower sa office before and after office hours pwede pag gustong matulog may snooze boxes so para talagang google na nga eh mini version.;)

pero mommyd pasaway ka:bop: these are top-secret and we're not suppose to share info such as these here:D sumbong kita kila reg at tis! :laugh: (kaya eto ako nag share na rin hehe)

Agree ako sa iyo, Shell Shared is one of the best if not the best company to work for. I am from ph-ops and yes we're not just a call center work load are more of backoffice than anything else. Workload are not as heavy and yes, plus thing is at least in ph-ops we are expose to all of Pilipinas Shell line of businesses so chances of moving to other lines within the company is not limited to sssc alone. In fact, a lot of former ph-csp's are already account managers of shell commercial business, some moved on to planning and even to upstream business, wish ko lang maka move din ako:D


pero mommyd sumbong kita talaga kay dennis na mismo...heheheh isang email ka lang! hehehehehehhe:lol:

[bad bread 01]

pano mag-apply dito...pwede ba magpasa lang ng resume sa 41st flr?

[pinoynetwit]

I have a song to sing for this thread:

Bakit ngayon ka lang, bakit ngayon kung kailan ang aking puso'y mayroon nang laman.....Sana'y nalaman ko na darating ka sa buhay ko, di sana'y naghintay ako.....:D:lol:

Mystique26,

Very good for you then.*okay*

Hindi lang iyan ang bagay,

Yung kanta nung kilalang bus operator na si Claire dela Fuente ay pwede rin. "Sayang". "Sayang, ngayon lang tayo nagkatagpo..."

Sayang, wala silang employee referral o walk-in applicant arrangement anu. Marami pang magaganda sa kanila Leif ano?

[eegelsI]

ADDForce pa din ba ang recruitment ng Shell? They processed my application August 2006, nakaabot ako sa team exercise but never received an update anymore. I kept making a follow-up but they said there's no update from the client as to when will the final interview be. :-(

[air_ness]

Hi!

Just wanna know on how to apply here. Im really interested to be part of shell. I read enough about this Co. Hope all of this are true hehe..pls pls pls i need a reply asap..i wanna apply nxt week. Appreciate any help..Tnx

FYI: I hav 3 yrs call cnter xperience and looking for a new co

[Leif_Erikson]

Bluebabyblue,


Wow....I was thinking that since Shell Shared Services and Fitness First Plus are both at RCBC Towers, then siguro may employee discount sa gym membership doon?

Wow....it turns out libre pa ang membership doon? Or does Shell Shared Services have its own internal gym facilities at RCBC (not likely kasi hindi cost-effective considering meron nang FF Plus doon din mismo sa bldg)?

Pinoynetwit,

May "napiga" ka na bang chikas for information? Hehehehe. Masama yan sa kalusugan. Hehehe!

[blueBabyblue]

^Leif Erikson,

We have our own gym built and equipped just for shell shared staff located within our ops area, although this is not new for prior to us moving to rcbc we also have our staff gym in shell house, yes its free--no monthly due no nothing, we can use it even on weekends or weekdays whichever we prefer.

this is why nobody here resigns--0% attrition, most grow old with shell, it doesn't matter if you are from customer service because we only serve one master and that is Shell alone. This is also the reason why monetary compensation is not the be-all and end-all here, shell really takes care of its own.

Last I heard opening we have is for the uk-ops, kaya dumadaan ng headhunter alam ko John Clements nalang, dahil yun ang practice ng global shell so we don't necessarily have to deviate.

konti lang din ang opening so goodluck sa inyo just do your best first sa initial screening and be patient in waiting for result dito nagkakatalo yung iba umaayaw na kaagad dito palang.

[Leif_Erikson]

Thank you very much, blueBabyblue, for the highly informative reply. :) Sounds like a really really good deal.

Maybe I should get my brother to apply at Shell Shared Services as he is already thinking of leveraging his 4 years call center experience in something that will really satisfy and fulfill him careerwise. :D

[sephirothchild]

hi!

I'm so much interested to apply for CSP, i have 2 yrs of technical support job in a call center. Does anyone know if they hire undergrads? 3rd yr college. thanks!

[teancum]

Pano apply through john clements? is there a number that i can call? or e-mail address where i can send my resume?

[gorgeouskylie]

Just want to ask kung pano apply yung friend ko dyan? If online? Ano yung add na pagpapasahan ng resume? Kapag walk in san po yung exact location ng headhunter? Tnx!

[Newbie_101]

Before I got a job I was really after SSSA and I still want to work for them, I envy guys who were able to make it to Shell...Ü

[BPO pioneer]

are they still hiring though?

[mystique26]

UK might already be in process. Application is through John Clemets in LKG tower basement 1. Look for KC. Yeah, bluebaby is right. Just be patient. Some people who applied here did not pursue it cuz natatagalan sila then later on nagsisi rin sila when they heard how much we are enjoying it here. I met some employees in Shell House during the birthday breakfast (done every month with the chairperson and celebrants of the certain month) and some of them have been working for Shell for like 30 years. At least 15 years and above yung stay nila dun. This is for keeps already. In my case, I am not getting any younger and need to stay in a company where i can work until retirement. Oh, yes, we also have pension plan here. Your years of service will be paid off. Good luck to those who are aplpying. *okay*

[Newbie_101]

UK might already be in process. Application is through John Clemets in LKG tower basement 1. Look for KC. Yeah, bluebaby is right. Just be patient. Some people who applied here did not pursue it cuz natatagalan sila then later on nagsisi rin sila when they heard how much we are enjoying it here. I met some employees in Shell House during the birthday breakfast (done every month with the chairperson and celebrants of the certain month) and some of them have been working for Shell for like 30 years. At least 15 years and above yung stay nila dun. This is for keeps already. In my case, I am not getting any younger and need to stay in a company where i can work until retirement. Oh, yes, we also have pension plan here. Your years of service will be paid off. Good luck to those who are aplpying. *okay*

That's nice to hear, but is it just John Clements na naghihire ng applicants, is addforce still hiring for SSSA?

[mystique26]

That's nice to hear, but is it just John Clements na naghihire ng applicants, is addforce still hiring for SSSA?

not sure eh. alam ko dati both addforce and john clements were the head hunters of shell. ngayon alam ko john clements pa rin. dont know lang with addforce. why dont you give them a call? i just dont know addforce's number. *okay*

[LaDY_DaWN]

hiring pa rin ba? im interested kasi

[gorgeouskylie]

Ano po healthcard ng SHELL? Covered ba dependents? Tnx!

[gorgeouskylie]

Ano po healthcard ng SHELL? Covered ba dependents? Tnx!

[gorgeouskylie]

Ano po healthcard ng SHELL? Covered ba dependents? Tnx!

[tanix]

hi!!

im new here. and i just want to ask kung hiring pa rin ang shell.

thanks. :)

[ladyshiva]

yup, they're still hiring now...ang bilis nga ng application ko... monday last week 1st interview ko and exam, 2nd interview was thursday last week, and my last was supposedly last night but it got cancelled because of the heavy rains...

[homegirlmimi]

^san ka nag apply,sa Addforce or sa john clement?

[ladyshiva]

john clements... :)

[Leif_Erikson]

My friend went to John Clements to apply and he was told that although they were processing applications for Shell Shared Services, the actual start of those hired would be between October and December pa. The recruiter told him ganon talaga katagal magprocess ang Shell. So warning lang guys who are interested in Shell--are you willing to wait? MommyD herself applied in Feb 2006 and started only in Dec 2006.

[mimichan]

hi, i'm a newbie, interesado **** akong mag-apply dito..nag-aaral din kc ako ngayon kelngn *** ng pangtustos ^_^ tnong ko *** sana kung magkano ang rate dito ngayon?

nbasa ko din kc *** post ni mommyd na mdming petics mode (hehehe) ggmitin ko sana *** petics mode na un *** **** pano makapgaral sa ofc (kung pwede b e)

[talipandas9]

Where should I apply if I want to be a part of Shell Shared Services? Is it John clements or Addforce? Where are their respective offices?

GY ba o day shift sa Shell? Any open back office position? Do they have a dress code here?

[mystique26]

My friend went to John Clements to apply and he was told that although they were processing applications for Shell Shared Services, the actual start of those hired would be between October and December pa. The recruiter told him ganon talaga katagal magprocess ang Shell. So warning lang guys who are interested in Shell--are you willing to wait? MommyD herself applied in Feb 2006 and started only in Dec 2006.

I went to john clements march 2006 and started on oct 2006. for me, tagal pero worth it naman. no regrets although while waiting for my application in shell, nagwork muna ako sa ibang company and resigned when i got accepted. *okay*

[da_godfather]

hello po! ask ko *** po if meron po ba kyo dresscode. thank u!

[mommyd]

My friend went to John Clements to apply and he was told that although they were processing applications for Shell Shared Services, the actual start of those hired would be between October and December pa. The recruiter told him ganon talaga katagal magprocess ang Shell. So warning lang guys who are interested in Shell--are you willing to wait? MommyD herself applied in Feb 2006 and started only in Dec 2006.

Not me... I applied Nov, started December.... :)

[ladyshiva]

I think it depends on the projected start date naman... My friend applied june and started july 15 of this year...She told me they need people to come in on october 15, that's why I applied early.

[teancum]

tanong ko lang ulit... confirmed ba na hindi na nagpr-process ng applications ang addforce for shell? planning on calling them up kasi... sa kabilang thread kasi ang sabi mas mabilis sa addforce

[shazhiiing]

I think it depends on the projected start date naman... My friend applied june and started july 15 of this year...She told me they need people to come in on october 15, that's why I applied early.

hi ladyshiva! :)

how did you apply? did you have to go to john clements directly o can you send them an email instead?

[foxy_roxie27]

hi where can i pass my application i had a 10 month call center experience?

[mystique26]

Hindi na addforce ang head hunter ng Shell. I confirmed it sa HR namin. It's John Clements and another company whos name escapes me. Application may take 1 month to a few months, basta hindi sya yung typical na 1 day application process. Depende rin sa start date yun. I think sa Oct or Nov. Just go to John Clements.

[teancum]

hi mystique,
may number ba ang john clements

[Newbie_101]

Hindi na addforce ang head hunter ng Shell. I confirmed it sa HR namin. It's John Clements and another company whos name escapes me. Application may take 1 month to a few months, basta hindi sya yung typical na 1 day application process. Depende rin sa start date yun. I think sa Oct or Nov. Just go to John Clements.

Hi mystique26,

Can you also give us the name of the other head hunter (Please, please) so we could also go there and try our luck in case it didn't work with John Clements

Thanks, *okay*

[Newbie_101]

Hi mystique26,

Can you also give us the name of the other head hunter (Please, please) so we could also go there and try our luck in case it didn't work with John Clements

Thanks,

[mystique26]

John clements and 3i ang mga headhunters ng shell.

[Newbie_101]

John clements and 3i ang mga headhunters ng shell.

Thanks a lot Mystique this would really help me a lot *okay* :)

[mystique26]

Thanks a lot Mystique this would really help me a lot *okay* :)

no prob. good luck and hope to see u in Shell someday. *okay*

[Newbie_101]

no prob. good luck and hope to see u in Shell someday. *okay*

nga pala mystique anung tentative date nung hiring ng sssc, sa october pa ba to or november? if so should I start applying now for better chances? Thanks :)

[rei_hino26]

hi mystique question lang po how will i know kung pumasa ako sa john clements? nag apply kasi ako last monday and took the exams and 2 interviews. sabi ng last interviewer ko freeze hiring daw shell ngayon but they'll keep my file active. ok ba un?

saka san po pala yung 3i?

thanks po =)

[mystique26]

better to apply sooner kasi mas matagal processing for shell compared to other companies. actually they are not exactly freeze hiring, pero wala pa tentative date when the next batch will start. wala pa instructions ang hr namin sa john clements or 3i. usap usapan is either oct or november daw but i cant give anything definite. apply lang ng apply. ganun din case ko inabot din ako ng freeze hiring before eh.

btw im not familiar of 3i's location eh. sorry. john clements is in LKG tower basement 1. just look for ms. KC. goodluck.

[Newbie_101]

better to apply sooner kasi mas matagal processing for shell compared to other companies. actually they are not exactly freeze hiring, pero wala pa tentative date when the next batch will start. wala pa instructions ang hr namin sa john clements or 3i. usap usapan is either oct or november daw but i cant give anything definite. apply lang ng apply. ganun din case ko inabot din ako ng freeze hiring before eh.

btw im not familiar of 3i's location eh. sorry. john clements is in LKG tower basement 1. just look for ms. KC. goodluck.


I just went to JC kanina para mag apply for Shell sabi nga nila it's a long process before you get to be part of shell wish me luck, saka nahanap ko na yun 3i pinuntahan ko na rin hindi pa raw sila hiring pero sabi nila tawag daw ako within 2-3 weeks to ask kung hiring na for SSSA hay sana makapasok ako sa company na to :) *okay*

[naia]

what score did you get in 2nd exam (math)?

[pinoynetwit]

Kamusta ba ang monthly performance bonus dyan?

Nasilip ko ang Friendster site ng Shell Shared Services...mukhang andameng magaganda dyan...tama ba "Leif Erikson"?

Salamat po!!!

[Newbie_101]

hi mystique question lang po how will i know kung pumasa ako sa john clements? nag apply kasi ako last monday and took the exams and 2 interviews. sabi ng last interviewer ko freeze hiring daw shell ngayon but they'll keep my file active. ok ba un?

saka san po pala yung 3i?

thanks po =)

3i is located in valero sa corporate center 19th floor Ü

[rei_hino26]

^^

Thanks so much Newbie... =)

[gorgeouskylie]

My friend applied last Mon. sa John Clements. She was informed na d daw hiring ang Shell. She passed the exam and two interviews kaso IBM Daksh ang ino offer sa kanya. She really wanted to be part of Shell.

Newbie, ask ko lang kung ano no ng 3i. Tnx!

[Newbie_101]

My friend applied last Mon. sa John Clements. She was informed na d daw hiring ang Shell. She passed the exam and two interviews kaso IBM Daksh ang ino offer sa kanya. She really wanted to be part of Shell.

Newbie, ask ko lang kung ano no ng 3i. Tnx!

it's 8126508 look for paulo and tell them that you're interested in Shell, the last time I went there they said they'll be ramping up in 2-3 weeks time. pero mag aassk sila kung kanino mo nalaman, kasi nung sinabi ko yun gulat na gulat talaga sila, kaya be prepared for an excuse kasi ako kinukuha pa nila yung name nung nagsabi daw sakin :)

[naia]

wow, talaga? nag apply kami ng friend ko last month. ang sabi nga sept. hay sana tumawag.

[gorgeouskylie]

Thanks so much Newbie.

[Newbie_101]

Thanks so much Newbie.

no prob and also if ever you try things with 3i post it here para malaman ng iba, I'll call them sometime next week to try things para if ever I don't make it with john clements I could try it with 3i :)

[gorgeouskylie]

Sure newbie. Tnx again.

[gorgeouskylie]

Sure newbie. Tnx again.:)

[naia]

they called us last night and we are having our interview and exam again. hope makapasok kami.

[evuhlprincess]

pano po ba mag-apply dito? and anu po yung normally open na positions?

[mharbey23]

hi!i am currently working for citi and I am really interested of your opening,I am actually looking for a morning shift!and been in a call center for 2yrs.will i be offered highr than what im getting right mow?Im getting 17k and has dayshift as well and an australian acct.

[mystique26]

they called us last night and we are having our interview and exam again. hope makapasok kami.

good luck. who called you? john clements or 3i?

[naia]

thanks. its jc. i had an i-tray exam then a phone simulation.

[mystique26]

Ah ok. Medyo mahaba yung procedure sa JC tapos yung final, which is the "make or break" will be an interview with Shell na mismo. Good luck. After that, ok ka na and it's all well worth it.

[naia]

after that process (i tray and phone), what's next? what are the things that you do nga pala aside from taking phone calls from clients? thanks a lot.

[mystique26]

We also take email and fax cases. We're not auto in. We call it the "pull-technology" wherein you can only get a call when you pull the case from your pc. This is much better cuz you're not chained to your headsets.

[nat4712001]

tumbling ako sa exams dito hehehe.. pero worth it naman.. pero sana masaya at matanggap ako.. sabi ni ms wendy wait na lang ako ng call for another set of exams today for the personality and multitasking exams.. its either 1st quarter daw ang start

[naia]

im also for the last two sets of exam (computer base) scheduled within this week. then for client na i believe. either late this year or early next year ang start.

[Catwoman3143]

would you know if they accept college student with call center experience?

any reply would be greatly appreciated. thanks.

[Catwoman3143]

mystique26! mommyd! (pips from shell) :)

im just new here.
would you know if they accept college student/undergrad?

i worked for CVG (collections acct) for 8 months then transferred to national pen (in-house sales). that's how i got curious abt sssc, coz we're on the same bldg.

a lot of call centers does not allow students or if they do accept undergrads, yung wala ng plans to study talaga.

PLEASE SHED SOME LIGHT.


"Curiosity killed the cat, but satisfaction brought it back"

[Catwoman3143]

guys.. please... any reply will do.

for the meantime, i'll drop by at PBCom to apply at HSBC. I really wish to transfer to a UK account since I'm still studying.

Hope may magreply later. Gotta leave the office!

[mystique26]

Not sure if they accept undergrads. So far wala pa kasing undergrad sa team ko but to be sure, ask someone in john clements or 3i. goodluck!

[naia]

anu-anong position ang available sa shell? for uk ba to or aus pa rin? tnx

[evuhlprincess]

how do you apply here?

[bully_2]

Hi,

I just applied at John Clements. They are considering me for the CSP position. I think they're considering Undergraduates but I'm not that sure. I heard they are in need of a lot of candidates CSR, TL, QA etc. If you like, you can call Wendy or KC. Their contact number is 8895957.



mystique26! mommyd! (pips from shell) :)

im just new here.
would you know if they accept college student/undergrad?

i worked for CVG (collections acct) for 8 months then transferred to national pen (in-house sales). that's how i got curious abt sssc, coz we're on the same bldg.

a lot of call centers does not allow students or if they do accept undergrads, yung wala ng plans to study talaga.

PLEASE SHED SOME LIGHT.


"Curiosity killed the cat, but satisfaction brought it back"

[Catwoman3143]

Thanks. I just finished the first part of application for shell CSP.

Interview
Exam (mas mahirap nga yung math exam nila compared to cvg) :)
i-Tray exam
Role Play (phone simulation)
Interview

US account daw ito. may 2 exams pa. Shell will conduct interviews on October.

Haay. mystique! mommyd! puede ba magpalipat sa UK account IF EVER matanggap? :)

[naia]

pagsasabay-sabayin ata tau sa computer-based exam (last 2). hehe. 2nd week daw ng october yung start ng client interview.

[Catwoman3143]

mystique! mommyd!

Hi naia!

would you know kung kailan start. di kasi sila sure if within the year... at UK account ba ito?

[naia]

sabi kasi sa akin either late this year or early next year.

[=CeRaVi_CeReS=]

Thanks. I just finished the first part of application for shell CSP.

Interview
Exam (mas mahirap nga yung math exam nila compared to cvg) :)
i-Tray exam
Role Play (phone simulation)
Interview

US account daw ito. may 2 exams pa. Shell will conduct interviews on October.

Haay. mystique! mommyd! puede ba magpalipat sa UK account IF EVER matanggap? :)

Ano po yung i-Tray??? Pano po yun??? *sorry mangmang lang* Sa monday kami naka-schedule magpa-interview. *cross fingers pati toes*

[naia]

type of exam where you choose which among the list of issues/problems need to be prioritized. then you will need to include what actions to take, etc and when you plan to do it. sort like that. then this will be discussed (you will be asked) on the next interview. this took me a while (more than an hour i think) since 11-12 items/issues ata yun. goodluck...to all of us. hehe

[=CeRaVi_CeReS=]

^ Salamat po sa info!!! Now i know!!! Hehehe!!! Kita kits na lang (sana)!!!

[AirForce9]

OT: Kala ko kayo ulit ang mag champion eh. Sayang. Anyways, see you next year.

[Catwoman3143]

naia!

di they tell you if it's for UK account talaga? :)

[naia]

catwoman, nope.

[Catwoman3143]

naia! ceravi!

did JC call you up na? gosh. im sooo stressed waiting :)

[naia]

for the last exam - computer based. next week na start ng client eh so un.

[fspider]

hello shell peeps...wala bang tech support acct?

[totallyposh]

Hi!

Ask ko lang po...if you get hired for the first batch for the new pioneer batch, sa Phils ba ang training? :)

Also, ano po ang ginagawa ng mga TLs dito? same lang ba sa ibang callcenters? how about the CSPs?

And would you happen to know the benefits of this company?

Thanks!

[brat_ako28]

hey guys! shell is hiring again for the day shift post. i believe konti lang kunin nila eh coz they're more focused on the new account being launched i think early next year. so peeps! apply na kayo thru JC and look for wendy or kc.

[gadƒly]

^when's the projected start date for the next wave?

[pang_gulo]

Hi!

Ask ko lang po...if you get hired for the first batch for the new pioneer batch, sa Phils ba ang training? :)

Also, ano po ang ginagawa ng mga TLs dito? same lang ba sa ibang callcenters? how about the CSPs?

And would you happen to know the benefits of this company?

Thanks!

i guess benefits are disclosed somewhere in the previous post.. just read along..

[LyricMuse]

Hi! i've got a question: is shell hiring for their internal recruitment? what are the groups in the HR shared service and what services do they provide? all night shift ba? or there is a team also who're into the day shift? Thanks.

[cartz]

Hey guys, they do accept undergrads even for TL posts. Pero ang haba ng recruitment process ng JC for shell. Shell ata nagsabi na dapat ganun *** process eh. Anyway, apply na kayo. Madali lang naman ipasa *** mga exams and interviews for the TL post basta experienced kayo. Late this year ata magstart *** mga makukuha ngayon. ^_^

[cartz]

Ano pala ginagawa dun sa behavioural interview and ano mga tanong dun sa panel interview with Shell? Tips please kung meron gustong magshare.

Thanks! :)

[Catwoman3143]

Hey guys, they do accept undergrads even for TL posts. Pero ang haba ng recruitment process ng JC for shell. Shell ata nagsabi na dapat ganun *** process eh. Anyway, apply na kayo. Madali lang naman ipasa *** mga exams and interviews for the TL post basta experienced kayo. Late this year ata magstart *** mga makukuha ngayon. ^_^

did you apply for the TL post? is this for UK account or for US?
im really looking for a nice paying UK shift job :)

[callcenterbum]

hi! talaga nag aacept na sila ng undergrad? pano mag apply sa JC? im interested! Thanks

[callcenterbum]

hi pwede makuha contact person mo sa JC? gusto ko din mag apply hehe

[Catwoman3143]

look for either KC or wendy
8895957 number ng John Clements

[cartz]

did you apply for the TL post? is this for UK account or for US?
im really looking for a nice paying UK shift job :)

Yep, I did apply for the TL post. They didn't give me the specifics. The last person who interviewed me just described the company and told me that it'll go live late this year. She also told me that she can't disclose the account (US/UK/Aus) and the shift. Lolz. So, wala talaga akong alam. :p

Maybe the other pexers could share something about the account and shift. ;) ;) ;) ;)

[cartz]

hi! talaga nag aacept na sila ng undergrad? pano mag apply sa JC? im interested! Thanks

Yup. Undergrad po ako. :bashful:

Binigay na po ni catwoman *** # and contact persons. *okay*

[mystique26]

Good luck to those who applied. Once you get in, it"s gonna be a blast. From my batch which started on October 30, 2006(mag 1 year na pala kami), wala pa rin nagreresign hanggan ngayon. Almost non-existent ang attrition dito and most Shell employees stay here until retirement. After passing all the exams and interviews in JC, they will endorse you to Shell for a final interview. Final decision will be from Shell. Just be confident and believe in yourself. Kahit kinakabahan ka na sa interview wag mo ipakita. =)

[pinoynetwit]

Shell Shared services B.V. also have other BPO accounts like payroll processing and debt collection. A lady border in my apartment was accepted around 2nd. quarter of this year and her lifestyle changed...nasusuportahan na niya ang kanyang mga kapatid.

[Catwoman3143]

Hi cartz :)

to apply for the TL post, dapat ba na may TL experience na? what are the minimum requirements to be considered sa TL post? thanks much!

[cartz]

Yup, dapat meron experience. Ewan ko lang minimum requirements pero ako kse almost 2 years na then kelangan may alam sa mga metrics kse meron exam about advanced customer service which includes service level stuff and KPIs.

[nat4712001]

indergrad ako kakatake ko lang ng personality at multitasking exam last day na daw ng exam ngayon eh. mag iistart na ako sa 24/7 sa monday eh.. klngan ko ng filler sa job sa totoo lang hirap na ako eh hehehe

[LyricMuse]

Hi! i've got a question: is shell hiring for their internal recruitment? what are the groups in the HR shared service and what services do they provide? all night shift ba? or there is a team also who're into the day shift? Thanks.

[naia]

meron na ba ritong na informe for client interview? yung complete details na?

[callcenterbum]

Guys! Katatapos ko lang mag 2 interview, 3 exams and 1 role playing with John Clements. They told me that I will be contacted for behavioral interview within the week. Good sign ba to? or is it the same as "we will call you within the week" pero di naman?

waaaaahhh!!! nakakaaning!!!

[cartz]

callcenterbum: TL inapplyan mo dude?

[cartz]

callcenterbum: Just saw your post at the Perot Thread. Hehe. Ba't sayo 3 *** exams? I also had 2 interviews tapos 1 role play. Yung first exam ko is the general exam; *** may grammar, word problems, etc. Yung second exam naman is *** advanced customer service. Ano *** third one?

They also told me to wait for a call this week for the behavioural interview then may group activity daw.

Goodluck sa'tin. :)

[quichelorraine]

Hey guys. Please post info about the company itself. (kung meron mang ganun ^^).

Interesado akong makilala ang companyang ito.

Wala ba direct hiring from shell? Do everybody has to go thru John Clements or 3i? Meron John Clements sa Festival, maybe I could inquire from there...

Please assist. :D I appreciate it.

[totallyposh]

Sa mga nag-apply, may sched na ba kayo for client interview? will you know if you pass or not?

[naia]

yeah. meron na. hehehe

[quichelorraine]

Kelangan ba kina KC at Wendy lang mag-aapply?

What are the schedules that they have for interview? Kelangan ba isang buong araw kang libre or pwedeng half day? (kasi may work ako ng after lunch).

[callcenterbum]

callcenterbum: Just saw your post at the Perot Thread. Hehe. Ba't sayo 3 *** exams? I also had 2 interviews tapos 1 role play. Yung first exam ko is the general exam; *** may grammar, word problems, etc. Yung second exam naman is *** advanced customer service. Ano *** third one?

They also told me to wait for a call this week for the behavioural interview then may group activity daw.

Goodluck sa'tin. :)

Hi cartz! Yung third yung coaching thinggie so I guess we took the same exams. TL din apply ko. So ok naman pala kapag sinabi nila na tatawagan for behavioral :) Goodluck nga satin! Sana makuha tayo hehe

[nat4712001]

client interview na ako bukas sa rcbc.. i hope it all goes well..

[naia]

oist goodluck. balitaan mo kami kung anong mangyayari. kung sakali at papalarin, baka magkaka batch tayo =)

[jheux_neil]

Hi cartz and callcenterbum, nagapply din ako for TL post, and I'm scheduled for the group survival tomorrow. May balita ba kayo sa starting pay ng TL dito and other benefits? I have no idea kasi eh.

[gadƒly]

is this a SALES program ba? i was asked by the two interviewers kasi if i had sales/upselling experience... ayoko na magsales eh! huhuhu

[pinoynetwit]

Not all of the experienced staff positions were filled-in through headhunters according to two employees who are renting an apartment that I co-own.

[callcenterbum]

shocks! bat meron na kayo interview with the client? waaaahhh bat ako wala pa???

naaaning na naman ako... haggard!

Gano ba katagal kayo tawagan for the behavioral from the time na nag exam kayo sa JC?

[callcenterbum]

Hi cartz and callcenterbum, nagapply din ako for TL post, and I'm scheduled for the group survival tomorrow. May balita ba kayo sa starting pay ng TL dito and other benefits? I have no idea kasi eh.

dude kelan ka nag apply sa JC? ako kse nung Monday lang. Tapos ka na ba sa behavioral interview?

Sorry wala ako idea sa pay eh but i heard ok daw benefits. :)

[cvgt2]

what are the benefits offered by shell?

[cartz]

Hi cartz and callcenterbum, nagapply din ako for TL post, and I'm scheduled for the group survival tomorrow. May balita ba kayo sa starting pay ng TL dito and other benefits? I have no idea kasi eh.

I don't have an idea re: pay and benefits. Apply lang ako ng apply. Buti ka pa meron na sched. Chaka ba't naman group survival ang tawag? Kakatakot naman yan! Share mo naman *** ginawa nyo, okie? *okay*

[tickeled-pinky]

can somebody pls clarify how much ang basic pay ng isang CSP?

[pang_gulo]

nice! active na naman nag shell thread ah

[pinoynetwit]

I suggest that you people also ask for non-CSP staff level openings. I was told that the expansion would be until year 2009 - the whole shared services group.

[sing_kit]

to those who applied this week, did it take one whole day? I will be coming from work kasi and I just want to know if half day process lang so I can still make it to work that night ulit...pa share naman po...thanks

[naia]

about salary and benefits, check the previous pages on this thread or the first thread about Shell (Addforce lang ba ang headhunter ng Shell...). meron explanation dun si pusa (former consultant sa Addforce).

[gadƒly]

you can do it all in one day... pero kagaya naming straight from shift, nagparesched kami. yun, tapos in two days. wish us luck, client interview na rin namin this friday

[daasnwer]

good luck inyo ok ba dyan

[sing_kit]

tnx gadƒly and goodluck on your client interview

[west_ice20]

Tip ko lang sa mga balak mag apply for Shell... pumunta kayo ng maaga! It might take you the whole day. Yung mga galing shift I would suggest pumunta kayo during your rest day para nakapag pahinga kayo ng maayos... unless ok lang sa inyo na bumalik to continue the exams. Mahaba yung ibang exams ng Shell. May mga tests na mapapaisip ka talaga. Pwede naman daw magpa-resched pero sayang naman kung babalik pa. I was there at 9am and I finished at around 3pm, they asked me if I wanted to go out and have lunch ng mga 12nn sabi ko if pwede na bumalik after 15mins... pwede naman daw. I didn't notice the time because of the exams and interviews. Namalayan ko nalang yung time when I finished everything. Best to bring 2 or 3 friends along para may kausap ka while waiting for test results and para may kasama din when you eat lunch... let's admit it hirap mag lunch mag-isa! I was told that I'll be called kaya update ko kayo when I get the call... sana! :)

[mystique26]

I suggest that you people also ask for non-CSP staff level openings. I was told that the expansion would be until year 2009 - the whole shared services group.

talaga? di namin alam yun ah. hehe! check ko rin sa hr. dami rin samin from TL positions in their former call centers na nag apply dito for CSP/CMD and no regrets naman for them. almost non-existent ang attrition dito kasi ok mag alaga ng employees ang Shell, so apply lang ng apply. good luck to those who applied and hope to meet you guys in Shell. *okay*

[brat_ako28]

to those who applied this week, did it take one whole day? I will be coming from work kasi and I just want to know if half day process lang so I can still make it to work that night ulit...pa share naman po...thanks
ang lam ko talagang kelangan na 1 whole day para sa processing pero pwede ka naman magparesked ng interview mo eh. i tink you just have to inform wendy or kc para maresched ka nila. hehehe!

kamusta nga pala *** client interview? ndi pa cse ko tinatawagan ng JC eh. pero tapos ko na *** mga exams pati computer exams and interviews. nakakatakot ba *** panel interviewers? please reply...

[sing_kit]

tnx west_ice20 and brat_ako28, siguro nga punta na lang ako sa rest day ko, hope hiring pa yung Dayshift by monday pag punta ko

[pinoynetwit]

talaga? di namin alam yun ah. hehe! check ko rin sa hr. dami rin samin from TL positions in their former call centers na nag apply dito for CSP/CMD and no regrets naman for them. almost non-existent ang attrition dito kasi ok mag alaga ng employees ang Shell, so apply lang ng apply. good luck to those who applied and hope to meet you guys in Shell. *okay*

The two Shell Shared Services who rent my apartment are vey pleased in being there. Yung isa around 10K lang ang pay ngayon around 30k na siya nung lumipat sa Shell.

OK naman ako sa kinalalagyan ko but there will come a time I will need a dayshift to mid-shift job due to bugging health concerns....kaya hopefully mapunta rin ako dyan.

Pagkakaalam ko 80 ang kailangang CSPs.

[west_ice20]

tnx west_ice20 and brat_ako28, siguro nga punta na lang ako sa rest day ko, hope hiring pa yung Dayshift by monday pag punta ko

i'm not sure. punta ka nalang as soon as you can.

[west_ice20]

Kelangan ba kina KC at Wendy lang mag-aapply?

What are the schedules that they have for interview? Kelangan ba isang buong araw kang libre or pwedeng half day? (kasi may work ako ng after lunch).

Yup! They're the ones handling the account. I think each person is in-charge of a specific call center. Kung sa iba ka pupunta baka hindi ka sa Shell mapunta :)

I suggest punta ka on your rest day... pero if ok lang with you to reschedule pwede din half-day. Baka lang maapektuhan yung "performance" mo kung mamadaliin mo yung exams and interviews. Sabi ng friend ko who went there right after her shift nahirapan daw siya kasi pagod na siya.

[bugbee18]

Hi cartz and callcenterbum, nagapply din ako for TL post, and I'm scheduled for the group survival tomorrow. May balita ba kayo sa starting pay ng TL dito and other benefits? I have no idea kasi eh.

hi jheux_neil, ano yung "group survival?" is that the same as the behavioral interview? kwento mo naman...thanks.

[naia]

more or less 1 hr yung client interview. in my case, more than an hour. they said to wait for a call from JC within this week (or 2) for the result but in some cases, sila yung tumatawag. goodluck sa atin.

[gadƒly]

^oh god im sooooooooooooooo nervous. mamaya na client interview ko.

[brat_ako28]

^oh god im sooooooooooooooo nervous. mamaya na client interview ko.
question lang... how did your interview go? :)

[quichelorraine]

Yup! They're the ones handling the account. I think each person is in-charge of a specific call center. Kung sa iba ka pupunta baka hindi ka sa Shell mapunta :)

I suggest punta ka on your rest day... pero if ok lang with you to reschedule pwede din half-day. Baka lang maapektuhan yung "performance" mo kung mamadaliin mo yung exams and interviews. Sabi ng friend ko who went there right after her shift nahirapan daw siya kasi pagod na siya.

Hmm.. That's a good point. :)

Well, they said that they're also open on Saturdays.

Mukhang si gadfly ay high pa sa interview nya kanina. hihihi.

[callcenterbum]

behavioral interview ko na bukas!!! ANY tips???? hehe

[daasnwer]

tip dyan palstic na sagot pro company parati, wala ka palns dis year, you wanna grow with the company

[gadƒly]

more or less 1 hr yung client interview. in my case, more than an hour. they said to wait for a call from JC within this week (or 2) for the result but in some cases, sila yung tumatawag. goodluck sa atin.

f#####ck! damn kakagaling ko lang sa client interview, 1 hour and a half din halos ako. memory gap ang hirap maging specific! pakshep ang lakas ng feeling ko na nde ko matatanggap. sbe din saken to wait 2-3 weeks for a call from jc... nde ba parang thats a subtle way of saying "no"? nde ko magauge kung ano ang hinahanap nilang sagot and we dint talk about compensation

[gadƒly]

i NEED to know.

MAY NA JOB OFFER NA BANG CSP DITO?!


hhehe. ndi naman ako ngarag ano. :glee:

[callcenterbum]

how long was the interview? one hour ba talaga?

[phiwie]

^
gadfly... cnu2 nag-interview ***?
** kasi khapon *** panel nterview q sa shell. 3 guys nag-interview sakin,c reg,ray ata *** isa *** may big tattoo sa left arm,*** isa d q alam *** name,basta ** *** pnakamalaki s 3.Sbe 45min-1hr *** nterview,peo ** d q n namalayan kung ganu katagal sobrang dame kc tanung e,minsan my follow-up questions p *** iba...sabi saken wait for a call from jc nxt wik.kc 4ward p nila s jc ang results. 3 nga daw un e, u passed,failed, or u nid a reassesment but it may take a while.
...hayyzz sana ok na,,,

[bugbee18]

f#####ck! damn kakagaling ko lang sa client interview, 1 hour and a half din halos ako. memory gap ang hirap maging specific! pakshep ang lakas ng feeling ko na nde ko matatanggap. sbe din saken to wait 2-3 weeks for a call from jc... nde ba parang thats a subtle way of saying "no"? nde ko magauge kung ano ang hinahanap nilang sagot and we dint talk about compensation

hindi naman. that's really how the process goes. don't lose hope.

were the questions situational? general? kwento naman...

[pinoynetwit]

Noticed that Shell Shared Services seems to have an agreement with the headhunter not to post hiring advertisements. Mukhang may exclusivity clause ito. I was given the direct number to some HR officers by two regular employees but not permitted to post it publicly or disclose it to anyone outside of my family clan.

I think you should feel free to ask any other non-CSP posts since the two contacts[who live in my apartment] that I have are non-CSPs were referred directly by Shell employees - no talk of any referral incentive - it seems it would be best to go through John Clements unless advised otherwise.

Hannggang 2009 pa iyang ramp-up since I was told that this country will be the central hub for the Shared Services unit due to cost and labor efficiency considerations.

[naia]

compensation was not discussed during my interview. they never told me anthing about the three (passed, failed, re-assesment). yung friend ko (interview nung thurs), they talked about the salary...pero same thing, wait for a call from jc next week. hay...hope we all get in.

bout the questions, puro situational - more related sa work experience. yung mga decisions mo, etc.

[jheux_neil]

Hi everyone, sorry for the late reply. I just came from restday kasi eh. Anyway, callcenterbum, the behavioral exam is an interview with one of the headhunters of Shell. they will ask some questions, actually marami. More on how you work, or if it's like the same set of questions as mine, they will ask you what's a typical day for you. They would need you to give them a detailed itinerary of your day. They will test you on how you think and answer. I think your organization of ideas as you answer them.

Dun naman sa group survival,they will evaluate your group discussion skills. There will be six of you, at least, and yo will be given a topic ( siyempre di ko sasabihin..hehehe). before the group survival, I reviewed some tips on group discussion skills just google it.

After that there will be a personality test which I'm still waiting for the sched.

[jheux_neil]

Hi everyone, sorry for the late reply. I just came from restday kasi eh. Anyway, callcenterbum, the behavioral exam is an interview with one of the headhunters of Shell. they will ask some questions, actually marami. More on how you work, or if it's like the same set of questions as mine, they will ask you what's a typical day for you. They would need you to give them a detailed itinerary of your day. They will test you on how you think and answer. I think your organization of ideas as you answer them.

Dun naman sa group survival,they will evaluate your group discussion skills. There will be six of you, at least, and yo will be given a topic ( siyempre di ko sasabihin..hehehe). before the group survival, I reviewed some tips on group discussion skills just google it.

After that there will be a personality test which I'm still waiting for the sched.

[gadƒly]

^
gadfly... cnu2 nag-interview ***?
** kasi khapon *** panel nterview q sa shell. 3 guys nag-interview sakin,c reg,ray ata *** isa *** may big tattoo sa left arm,*** isa d q alam *** name,basta ** *** pnakamalaki s 3.Sbe 45min-1hr *** nterview,peo ** d q n namalayan kung ganu katagal sobrang dame kc tanung e,minsan my follow-up questions p *** iba...sabi saken wait for a call from jc nxt wik.kc 4ward p nila s jc ang results. 3 nga daw un e, u passed,failed, or u nid a reassesment but it may take a while.
...hayyzz sana ok na,,,

a girl and two guys. forgot their names kase sobrang kabado na nga ako. ang hirap kase they wanted specific answers e tipong from previous employer ko pa yung tinatanong which was years ago pa. haller naman.. so siyempre hahalukayin ko pa sa memory ko un kaya feeling ko baka akalain nila yung mga sagot ko minsan e vague kase its just all bull.. hay.. grabe, feeling ko nasa courtroom ako. ang bwisit pa, kung kelan tumuloy nako sa shift ko saka ko naman biglang naalala yung mga dapat na isinagot ko. bwiset talaga.

tip ko lang sa mga magka-client interview: lumaklak kayo ng essence of chicken bago kayo sumabak. hehehe. :glee:

[callcenterbum]

Thanks jheux_neil! Good tips :) Ang dami pa pala, tapos uulitin ba lahat to pag na ensorse ka sa Shell o interview na lang dun?

[chloe1983]

hi..just want to ask kng magkano basic if ill apply as CSP or TSR? what are the requirements?are they accepting undergrads?mag 2 yrs na ko with my present company w/c is also a callcenter handling tech acct and based on what i read, mkhang interesting namn.

[pinoynetwit]

Hmmm...para palang "tactical interrogation" ang interview ng ctaga-Shell.

[jheux_neil]

callcenterbum: isang interview na lang daw after the personality test. Mukhang magandang account to,pioneer daw kasi eh.

[callcenterbum]

oo nga! I just had my behavioral interview and ok naman. I am hoping na nakapasa ako. Tama ka mostly situational tapos kelangan talaga magbigay ng mga samples based on how you handled things in the past.

[jheux_neil]

Talaga? good for you so survival na ang next?

[cartz]

ako din survival na sbe sken nung naginterview. ^_^

[nat4712001]

sa akin 2 girls 1 tl, 1 from hr and a guy..he's quite effeminate...

anyway interview took around 30 40 minutes..

situational... they told me within the weekend... but as usual.. no feedback.. even from JC...

antay antay lang....

[west_ice20]

puro situational talaga and questions. kailangan daw talaga as detailed as possible ang sagot. isa daw kasi sa mga basis for evaluation yun.

tinanong sa akin situations handled in the past kaya dapat talaga detalyado ka sumagot. they were asking me things about my challenges and accomplishments, napaisip talaga ako. big deal yata talaga if maganda ang performance and reputation mo sa previous jobs mo. ayaw yata nila yung madaming issues with thier previous call center jobs... yung tipong hindi makapag decide kung ano ba talaga ang gusto sa buhay and sa career.

hope this helps

[totallyposh]

may na-final interview na ba dito for TL post? how was it?

[talipandas9]

I'm planning to apply tomorrow but I hope someone could answer my questions:

1) I don't have TL experience but I have been an agent for almost 2 years now. Can I apply as a TL here (to break ground anew as a TL?)

2) Can I immediately specify that I am targeting the day shift account?

3) If ever I will be lucky to be accepted -

a) Is Shell shared services within the Shell building along Valero St.?

b) May dress code ba?

c) any ballpark figure for the salary? any premium for experienced agents?

Thanks a lot. Bahala na bukas!

[quichelorraine]

Hey tali, here are some of my POVs and answers... Hope these would help...

1) TL? How would you know how to handle the people under you if you yourself don't have an idea how production is like?
Were you able to bring out some deliverables on your current job? What would be those? Are those enough for you to say that you can already handle a team?

2) Yes.

3a) Yes.

b) I don't know. I think there is none. Just a decent clothing (not slippers or something) would be enough. But don't quote me on that.

c) What I know is it's smaller than what the other posts on this thread say... :)

[talipandas9]

Hey tali, here are some of my POVs and answers... Hope these would help...

1) TL? How would you know how to handle the people under you if you yourself don't have an idea how production is like?
Were you able to bring out some deliverables on your current job? What would be those? Are those enough for you to say that you can already handle a team?

2) Yes.

3a) Yes.

b) I don't know. I think there is none. Just a decent clothing (not slippers or something) would be enough. But don't quote me on that.

c) What I know is it's smaller than what the other posts on this thread say... :)

Regarding #1, hmm.. you got me there. I think I've proven myself as an agent already by showing comptence in the product/account that I'm handling, and excellent sched ad/reliability. I haven't handled a team yet in a CC setup. But then, how can I become a TL if nobody is giving me a break - not even the BPO that I am working for right now? Tough luck.

Regarding the salary - yikes! I thought SSSC was offering one of the highest salaries in the industry - this is the reason I want to apply here - I need to support my family.

I like the no dress code policy. No problem with not wearing slippers - I'm not comfortable going out wearing only slippers or flip flops.

[Newbie_101]

Noticed that Shell Shared Services seems to have an agreement with the headhunter not to post hiring advertisements. Mukhang may exclusivity clause ito. I was given the direct number to some HR officers by two regular employees but not permitted to post it publicly or disclose it to anyone outside of my family clan.

I think you should feel free to ask any other non-CSP posts since the two contacts[who live in my apartment] that I have are non-CSPs were referred directly by Shell employees - no talk of any referral incentive - it seems it would be best to go through John Clements unless advised otherwise.

Hannggang 2009 pa iyang ramp-up since I was told that this country will be the central hub for the Shared Services unit due to cost and labor efficiency considerations.

So it's possible na makapasok ka directly if ever na you have know someone that's already working for shell?

[quichelorraine]

Nope. You gotta go through their headhunters. One of which is JOhn Clements. Tel # 8895957. Look for Ms Wendy or KC. They're very nice people don't worry. :)

[naia]

afaik, shell shared is in rcbc tower 2. dunno abt shell bldg along valero.

[pinoynetwit]

So it's possible na makapasok ka directly if ever na you have know someone that's already working for shell?

Non-voice work were their job items. Not CSPs. Both are now with Shell Shared Services Centre.

[west_ice20]

Regarding #1, hmm.. you got me there. I think I've proven myself as an agent already by showing comptence in the product/account that I'm handling, and excellent sched ad/reliability. I haven't handled a team yet in a CC setup. But then, how can I become a TL if nobody is giving me a break - not even the BPO that I am working for right now? Tough luck.

Regarding the salary - yikes! I thought SSSC was offering one of the highest salaries in the industry - this is the reason I want to apply here - I need to support my family.

I like the no dress code policy. No problem with not wearing slippers - I'm not comfortable going out wearing only slippers or flip flops.


why not apply as a csp first then work your way to TL? from what i know shell is very strict with the requirements for the position. for the TL position they require a certain number of months. maybe they can make considerations if the agent a performer/ achiever but i'm not sure.

try calling john clements and ask them. look for wendy or kc, 889-5957

[mystique26]

How was your panel inerview? Sinu na nabigyan ng feedbak from JC or Shell? If you dont have updates yet, you can call john clements to ask about your status sa panel interview.

[brat_ako28]

So it's possible na makapasok ka directly if ever na you have know someone that's already working for shell?
i think ndi direct hiring ang shell coz my friend and i submitted our resumes there. after a couple of months John Clements was tyhe one who called me up. probably SSSC has a contract with John Clements that they will onyl be the one to look for CSP and other posts. better nalang ***** if you go straight to JC para maprocess ka na gad.

[quichelorraine]

afaik, shell shared is in rcbc tower 2. dunno abt shell bldg along valero.

yup. rcbc towers is very near valero street. but rcbc really is on h.v. dela costa. in front of rcbc towers is citiland bldg, which is at the corner of dela costa and valero :)

[st3ph_17]

hi.. I'm not very familiar with the Shell Shared Services and I would like to ask if there are Finance positions in the company? or dapat ba dun sa Shell house *** Finance positions? Sana *** sa corporate Finance.. *** mostly analysis and not really hardcore accounting like accounts receivables or mga payroll or collections.. do you guys know if merong finance ****? thanks!!

[quichelorraine]

why not apply as a csp first then work your way to TL? from what i know shell is very strict with the requirements for the position. for the TL position they require a certain number of months. maybe they can make considerations if the agent a performer/ achiever but i'm not sure.

try calling john clements and ask them. look for wendy or kc, 889-5957

yup. super higpit. they CAREFULLY evaluate candidates. VERY, VERY CAREFULLY. hindi lang sa butas ng karayom ang daan mo kundi butas ng pores mo sa balat. kung konti lang experience mo tapos you would want a position in the company, tapos magbibid ka pa ng sweldo... well... baka sumablay ka. unless na lang talaga, grabe ka at mapapatunayan mo sa kanilang kahit wala kang experience humandle ng team ay kaya mong maging team leader. pero, sabi ko nga, kakaibang pagdurusa ang dadaanan mo.

just west ice20 said, maybe you can start from the bottom of the ladder and work your way up. i guess they could give you a break but you have to prove TO THEM first that you're really worth it.

at tatanungin din kita... bakit mo ba gusto mag work sa Shell? you've gotta sincerely know why you wanna do so.

[quichelorraine]

How was your panel inerview? Sinu na nabigyan ng feedbak from JC or Shell? If you dont have updates yet, you can call john clements to ask about your status sa panel interview.

The panel interview was great!

Feedback will be given in a week, they say.

[mystique26]

^^ Yup. They assess the applicants endorsed by JC or 3I very thoroughly. I remember my panel interview last Aug 2006. Im going 1 year this Oct 30. My friend who applied through JC had her panel interview last Fri the 19th. She got the result yesterday that she passed. After confirming that you passed, they will contact your character references, so make sure updated ang mga numbers nila sa resume nyo. The next will be job offer na. =)

[naia]

wow ang bilis naman. congrats sa friend mo. i haven't heard from JC after my panel last week.

by the way, how did your friend got the result? did she called jc or jc contacted her?

[quichelorraine]

Hala mystique..

Panu kapag ang character references ay available lamang upon request?

i'm standing on my toes!

Ang bilis naman ng response sa application sa friend mo. Hmm... I wonder what she did to get in there... :)

Killing me softly ito. Hehe.

[naia]

same here. avail upon request din yung nilagay ko. should we ask wendy/kc?

[quichelorraine]

Hmm.. That's a good idea but I think they would ask us should we get accepted.

Hehe. Panget naman kung magbibigay tayo character references di naman kelangan (kasi di tanggap! ~ heheheh ~ joke). :lol:

How was your client interview, naia?

[quichelorraine]

What happened with your panel interview, mystique? How did it go?

[naia]

ay, kulang yung na post ko...it should be...should we ask jc for the result of the panel? hehe kasi i was curious dun sa nangyari sa friend ni mystique. fri yung panel nya tapos may result na agad.

i had my panel exactly a week ago. it was ok. they told me to wait for a call from jc within a week or two..though sometimes sila raw yung tumatawag sa applicants.

[quichelorraine]

^I think nag praprioritize sila ng mga candidates eh. Kaya ganun siguro. Ang tanong na lang ano kaya ginawa nung friend ni mystique at naka jump aboard agad? Hmm... Mukang well experienced. Hehe. What do you mean, it's ok? Do you think you were able to deliver... uhh... all that was required of you? :)

[tickeled-pinky]

wendy jst texted me; shell is asking for a copy of my payslip... hope this is a good sign

[quichelorraine]

When were you interviewed, tickled-pinky? :D

[cartz]

wendy jst texted me; shell is asking for a copy of my payslip... hope this is a good sign

Congrats! *okay*

[tickeled-pinky]

^^ exactly a week ago. I was with Reg's group sa 38th flr.

[callcenterbum]

cartz wala ka pa ba survival? kse feeling ko halos magkasabay tayo eh. I had my behavioral last Saturday, ikaw?

[callcenterbum]

cartz wala ka pa ba survival? kse feeling ko halos magkasabay tayo eh. I had my behavioral last Saturday, ikaw?

[callcenterbum]

cartz wala ka pa ba survival? kse feeling ko halos magkasabay tayo eh. I had my behavioral last Saturday, ikaw?

[cartz]

I was the last one to be interviewed for the behavioral last Saturday. I was interviewed by a Singaporean woman.

tom po *** "group exercise" ko. ehehe... ***?

[callcenterbum]

wala pa :(

[cartz]

wala pa :(

ah okay. hintay lang. lammo naman madaming nagaapply for the TL post. *** friend ko naghihintay din ng tawag.

baka naman derecho panel interview ka na pala nde mo lang alam. :bop: