What schools do call center companies prefer?(UP-ADMU-DLSU-UST?)

[Jesuit]

from what schools ang prefer ng mga call centers. definitely, agents should be fluent di ba.

UP? ADMU? DLSU? UST? sang schools pa?

[JeffreyKo]

Call Centers usually are not very particular with schools. They are more particular with the skill and the enthusiasm of the applicant. =)

[DI10]

^yup that's correct. i guess that answers ur question.

[brock]

there's one callcenter who performed this kind of hiring process before when they're still new. they created a database of employees and showed it to potential clients bragging that they only employ the "top 4". :bop:

[hedonist]

that's very discriminatory. it doesn't follow that graduates of these so-called top 4 universities are actually good...

i came from a lesser known school and i have worked with people from a top university who speak dismal english. hehe

[razzp]

that's very discriminatory. it doesn't follow that graduates of these so-called top 4 universities are actually good...

i came from a lesser known school and i have worked with people from a top university who speak dismal english. hehe

Correct! marami akong schoolmate na mahina sa English. At least in oral communication skills.

[CheerfulSole]

di na importante yan.. if they will prefer applicants from these schools alone,they wont have enough agents to hire..

[muerte]

i guess it holds true for everyone, the school that you've graduated from doesn't make you who you are. if you think it does, then you are not allowed to produce any offspring. heheh

[autogenerated]

Call Center history 101: Way back 1999-2000 that is true. But now due to the huge service orders call centers receive, kahit high school graduate ok na. What matters most now is the mid-range to top level management positions. You can sue the company for discrimination if they specifically require graduates from those schools.

[Cyberspace_law]

yes, tama as long as you have the skills, they are not particular sa schools. but as i can observe sa mga top 4 univ na to mostly pumapasa sa exams and interviews kasi they came from these schools. pero walang kinalaman ang school sa process of recruitment. it just happened that students who came here, most of them pass the exams.

[psychosonicindy]

My husband's from Ateneo and I think it's disgusting the way that everyone goes around touting that they're from La Salle, Ateneo, UP etc(and that includes my husband!) Especially at our call center where there are tons of UPians,Ateneneans,La Sallistas...they prefer this type...I've met a lot of people from other schools and really, work ethic and personality counts for a lot...more than the type of school you've come from...I'm a product of international schools since I grew up abroad but I don't regard this as some kind of badge that I need to flash at everyone like some status symbol...the top 5 agents in our call center are really nice people and come from a variety of schools and they're NOT all from UP, UST, La Salle or Ateneo(there's only 1guy from this type of school-La Salle) in the top 5 so there!

[majorevents]

Well said...

[RIGOR]

di naman sila particular sa school,kung course nga di sila namimili..as long as may may skills

[beauté]

normally, they would give priority to graduates of the top 4... but as long as you have good grades and you pass their exams, you will get hired too :)


:flower: CHARITY (http://www.pinoyexchange.com/forums/showthread.php?t=228770) :flower:

[purplecharmed1]

You don't even need good grades... come on.... you only submit your TOR for filing purposes and after mo na nakapirma ng contract... sa dami ba naman ng applicants, they have to go through grades and everything, baka sobrang bagal ng process... meron nga ako na interview Cum Laude (not from a well known school though), magaling pa mag english *** 9 year old son ko.

[Cyberspace_law]

during our NHO at people support, we had an ice breaker activity, group yourself according to.... something to that effect. and we were asked to group ourselves according to schools.

12 of my batchmates came from UP (diliman and LB), 5 came from UST, 4 from DLSU and 3 from Ateneo.

not to discount my other batchmates (who came from other schools), but i could say, these agents/e-reps who came from these schools (big 4) were generally "the better" during our training

[psychosonicindy]

and which school are u from, cyberspace? it's gotta be 1 of the er..."Big 4"...when putting that situation in perspective, it is just an "ice breaker" activity...syempre, at that stage, everyone's rather shy and "umming" and "errring" and syempre, feeling ng mga UPians, USTians, Ateneans and La Sallistas that they're a cut above everyone (it's all image, u know?) kaya pa-siklab sila ng todo, di ba? not to mention that the people who are not graduates of other schools medyo nahihiya-hiya pa, di ba?
But I will tell u...getting on the floor is gonna separate the good eggs from the "bugoks", know what i mean? From experience, mas tumatagal pa sa work yung mga people with good attitudes and a strong work ethic, me ka-batch nga kami na Assumptionista na ang yabang-yabang sa training pero nagtagal lang siya sa floor ng 4 months...
but sad to say, kadalasan pagdating sa promotion in most call centers, they're more likely to promote people from these schools, even if they're mediocre agents kasi nga galing sila from the "big 4" (it's true for my sister's call center) but glad to say, it's not true at ours (for operations but when they're hiring for trainers/QA dept, it's a different story--hindi naman magagaling yung mga kinukuha ngek!)...
my point here is.... "branded" products are not all they're cracked up to be... eh?

[r_69_e]

I've had a lot of experiences in recruitment and I can say it's all about the skills.
The topic is shallow and you/we should not be affected to it. ;) easy lang guys.

"You don't have to prove anything because you know you're better than this..."

And I agree with muerte. :lol:

[PsychoticGnome]

Maybe these companies prefer to hire from these schools, but I know for a fact that graduates from Ateneo aren't exactly too keen on working for call centers.

[Cyberspace_law]

and which school are u from, cyberspace? it's gotta be 1 of the er..."Big 4"...when putting that situation in perspective, it is just an "ice breaker" activity...syempre, at that stage, everyone's rather shy and "umming" and "errring" and syempre, feeling ng mga UPians, USTians, Ateneans and La Sallistas that they're a cut above everyone (it's all image, u know?) kaya pa-siklab sila ng todo, di ba? not to mention that the people who are not graduates of other schools medyo nahihiya-hiya pa, di ba?
But I will tell u...getting on the floor is gonna separate the good eggs from the "bugoks", know what i mean? From experience, mas tumatagal pa sa work yung mga people with good attitudes and a strong work ethic, me ka-batch nga kami na Assumptionista na ang yabang-yabang sa training pero nagtagal lang siya sa floor ng 4 months...
but sad to say, kadalasan pagdating sa promotion in most call centers, they're more likely to promote people from these schools, even if they're mediocre agents kasi nga galing sila from the "big 4" (it's true for my sister's call center) but glad to say, it's not true at ours (for operations but when they're hiring for trainers/QA dept, it's a different story--hindi naman magagaling yung mga kinukuha ngek!)...
my point here is.... "branded" products are not all they're cracked up to be... eh?

well this is not to separate the shallow from its brighter side, and as i keenly observe, its a different perception when they came from these schools. but i have to agree with you that schools don't really matter.it is true that bad tomatoes do exist in every school not exemption from these schools. but to discount that 'there is no attitude/work ethics' is pure a hasty generalization.

[vhin21]

haha :) nasa tao yun, wala sa school...


big 4... where did that came from?! walang ganyan sa call center industry.

peace! =P

[maram]

just to comment,

i graduated from UST batch 2003 and i started working in the call center industry, syempre as an agent. Back then, the guys who came from the "BIG4" schools received better job offers. Now that i am a team lead, medyo nakakahiya na some felow thomasians, whether a degree holder or not, can barely speak english in a decent way. :( yung top performers sa team ko are graduates of PLM, Adamson, and one guy from the province. So really, ndi na issue ngayon ang school where you came from.

[rabbaddal]

just to comment,
yung top performers sa team ko are graduates of PLM

Interestingly, PLM supposedly has an english as second language (ESL) program. What the school allegedly did is recognize the reality that their students were no longer professionally proficient in English and therefore it was deemed to treat it as a "second language" - ie, extreme corrective measures were taken in order to instill professional-level English skills to those who volunteered for the program. This was different from perspectives of some other schools / academics who clung to the belief that many Filipinos still had outstanding English skills.

In addition to classroom instruction, participants of PLM's ESL were forced to communicate in English only within "zones" inside campus and those caught talking in Tagalog / Taglish were penalized. Some nationalists found the program "demeaning to national identity" but it was apparently successful since most of those who went through it were eventually hired by call centers.

[lil' st.juju]

if i may add, its not necessarily what school you came from which would the basis on you landing a job in a call center industry. i came from La Salle but i can say that my school didn't help me that much for me to get a job as an agent. (no offense guys). it would just really be upon you on how determined are you on gettin a certain job. because on all types of work, skill is the main driving factor to be successful, not what is written on the letterhead of your diploma.. i just want to thank my mom for enrolling me at Speechpower when i was a kid. it was she who did all the effort and honed my everlying interest with the language.. :bashful:

[lylalicious]

talaga? i thought pag taga La Salle ka automatic pasok ka sa callcenter (especially Sykes)?

[metadreamerboy]

hay nako, this thread, like what the other guy said, is shallow.punta *** sa academe na part, youll satisfy yourselves with endless discussions about those schools...

[Hisbenz]

Interestingly, PLM supposedly has an english as second language (ESL) program. What the school allegedly did is recognize the reality that their students were no longer professionally proficient in English and therefore it was deemed to treat it as a "second language" - ie, extreme corrective measures were taken in order to instill professional-level English skills to those who volunteered for the program. This was different from perspectives of some other schools / academics who clung to the belief that many Filipinos still had outstanding English skills.

In addition to classroom instruction, participants of PLM's ESL were forced to communicate in English only within "zones" inside campus and those caught talking in Tagalog / Taglish were penalized. Some nationalists found the program "demeaning to national identity" but it was apparently successful since most of those who went through it were eventually hired by call centers.


unfortunately, this policy was not successful because there was no accurate sanction for the abiders.

[lil' st.juju]

talaga? i thought pag taga La Salle ka automatic pasok ka sa callcenter (especially Sykes)?

may mga calls center na ganun? di ko alam yun ah... it would be a bit biased naman kung ganun ang mangyayari.... you'll automatically get in kc galing ka sa isang prestihiyosong eskwelahan... :hmm:

[anghel_che]

Call Center history 101: Way back 1999-2000 that is true. But now due to the huge service orders call centers receive, kahit high school graduate ok na. What matters most now is the mid-range to top level management positions. You can sue the company for discrimination if they specifically require graduates from those schools.

i dont think u can sue them..it's their choice nmn hu dey want to hire..baka part ng hiring process:)

[pinoynetwit]

Ako galing sa mga schools ng mga panginoong may-lupa at naghaharing uri at tinalakay namin ang usapin na iyan a few days ago while preparing my very long legalistic resignation letter. Consensus namin/nung mga kaibigan kong lawyer ng isang BPO, isang OM at isang expat na project manager:

Problema, wala pong "equal opportunity employment law" ang Pilipinas di tulad sa Estados Unidos. Kaya nga sa mga ads sa mga Philippine broadsheets nakakakita ka pa ng mga ads na may..."of foreign descent", "graduated from top universities", "not more than 25 years old".

Ano option natin, dalhin niyo sa media ang giyera ukol sa discrimination dahil election year ngayon at andameng pulitiko ang gustong magpapogi.

Reference:

http://www.eeoc.gov/

[businessempire]

In some accounts, the school or university you came from matters a lot. However due to the scarcity of applicants from these top rated schools, other aspiring applicants from the not so popular schools are welcome provided they possess the right intelligence for the job.

I have personally witnessed this experience at SYKES where agents working for the AMERIPRISE Account are all bright and smart without exceptions. (i.e. UST, UP, Ateneo . . . )

Possibly the reason why the company requires high intelligence for the job is because these temporary hired employees shall undergo extensive USA BROKERAGE REVIEW and take the USA Brokerage Certification exams prior to becoming an agent as required for the job. Of course if these recruits fail, that would be a big loss for the company and a waste of their time. In other words, SYKES carefully select and only chose the best applicants where they think these chosen elite have a greater chance to survive the SERIES 7 & 63 USA Brokerage exams.

So, the answer is YES. DEFINITELY YES. The school matters. Otherwise, one may still have the chance once he/she can prove to them that he/she has a high I.Q.


businessempire

[rain07]

I'm from La Salle batch 2006, I applied at Advance Contact Solutions may2006 but the recruitment associate who conducted the interview discouraged me and said that I was good enough to be in the HR team of other multinational companies, since I'm a PSY grad, and that I shouldn't settle for a cc agent only. I don't see anything wrong about being a cc agent. After a week, GENPACT asked me to sign a job offer with them. I only stayed for six months just for experience. So I guess that discrimination thing backfired on innocent people like me.

[francois08]

talaga? i thought pag taga La Salle ka automatic pasok ka sa callcenter (especially Sykes)?

Absolutely not. That is not true.

[leporidae]

I'm from La Salle batch 2006, I applied at Advance Contact Solutions may2006 but the recruitment associate who conducted the interview discouraged me and said that I was good enough to be in the HR team of other multinational companies, since I'm a PSY grad, and that I shouldn't settle for a cc agent only. I don't see anything wrong about being a cc agent. After a week, GENPACT asked me to sign a job offer with them. I only stayed for six months just for experience. So I guess that discrimination thing backfired on innocent people like me.

Backfired? A HR personel is saying you are good enough to work in the HR team of other multinational companies. I'd say that's good news. I thought la salle graduates have high aspirations.

[rain07]

I do have high aspirations. I accompanied a friend who wanted to pursue a career in BPO industry and since I was already there, might as well try it. I got nothing to lose. So I tried. Yes it was a complement but my point is that discrimination comes in different
situations. For that instance, its not just students from low-profiled schools who can experience it, as well as students from what they call "top 4 universities".. And as for my opinion, pursuing a career in the BPO industry doesn't make any aspirations low. Its a good place to be in. There's career growth and development if you're qualified in certain positions.



Do you have a problem in working in a call center, LEPORIDAE?? Are you implying that people in the BPO industry are those with low aspirations???

[red_blood_4ever]

I've had a lot of experiences in recruitment and I can say it's all about the skills.
The topic is shallow and you/we should not be affected to it. ;) easy lang guys.

"You don't have to prove anything because you know you're better than this..."

And I agree with muerte. :lol:

You are right.. and in the first place, i dont believe about the so-called "top 4 schools".. ang alam ko.. we have top students.. :) ayt?

and isa pa.. people in our company came from different universities and colleges all over the Philippines.. but only your performance counts for your promotions.. i have colleagues from UP, DLSU, UST and ADMU who are still taking in calls and their TLs, QAs and upper management are graduates of some public schools like PLM... and private schools such as San Beda, FEU, Mapua and PCU.

in short.. this is not true... basta ibenta mo lang sarili mo during the interview.. and you'll do good...

[spidermanila]

What schools do call center companies prefer?(UP-ADMU-DLSU-UST?)
from what schools ang prefer ng mga call centers. definitely, agents should be fluent di ba.

UP? ADMU? DLSU? UST? sang schools pa?


Preferred siguro ng mga call centers ang grads ng big 4 schools especially for responsible positions gaya ng om, managers and trainers pero ang tanong preferred ba sila ng graduates ng mga big 4 schools? From what I know mababa ang tingin ng mga so called big 4 schools sa mga call centers dahil they would rather work for multinationals like procter and gamble, unilever or shell or local companies like san miguel or ayala than to become an agent in a call center.low priority sa kanila ang call centers dahil sa tingin nila ay wala itong prestige pero kung wala na silang option sa call center na lang sila.

Wala namang school preference ang mga call centers kasi karamihan
sa kanila ay mga equal opportunity employers.Kahit undergrad, overage or disable ka as long as you can deliver pasok ka. Basta qualified ka pwede kang ma hire.

Nagkataon lang siguro na ang mga responsible positions ay grads ng big 4 dahil mayroon silang leadership skills hindi dahil sa grad sila dito.
Based on experience, yung 2 OM namin sa West Contact Sevices ay
grad ng up at dlsu, yung trainers ko sa west, ict at vxi ay grad ng
up, ateneo at ust respectively.at yung site director ng account namin sa sykes ngayon ay grad ng dlsu. hindi naman siguro dahil grad
sila ng big 4 eh mapupunta na sila sa ganyang position kundi dahil magaling talaga sila.sa tingin ko naman basta alam mong may kakayahan ka ay pwede kang makapasok at magkaroon ng position sa call center niyo unless na may pulitika sa call center niyo eh ibang
usapan na yan. but based on merit alone and if you are really qualified your school will not matter.

[leporidae]

I do have high aspirations. I accompanied a friend who wanted to pursue a career in BPO industry and since I was already there, might as well try it.

How inspiring. So in other words, you had no clue what you wanted to be so you just did what your friend did.

[SoliduS_AlphA]

:rolleyes:

[rain07]

How inspiring. So in other words, you had no clue what you wanted to be so you just did what your friend did.


hay... I do hope that some day, you'll be able to learn how to understand people. Good luck on your career. :D

[pang_asar]

Call Center history 101: Way back 1999-2000 that is true. But now due to the huge service orders call centers receive, kahit high school graduate ok na. What matters most now is the mid-range to top level management positions. You can sue the company for discrimination if they specifically require graduates from those schools.


para pong Etel ito back in 2000.


tenksyu!

[Jeffreyw]

My personal observation is that a number of Don Bosco graduates are good english speakers. In one of Don Bosco branches in Cebu, they used to have a strict implementation of speak only rule inside the campus: Every student is given the right to report those who disobey the rule.

Two of my friends in Cebu who are DB alumni, one work as a DJ, and the other a writer. I also met DB grads in Manila and they have decent english knowledge.

[clark+kent]

Majority of the TLs are not from those schools you mentioned... they came from FEU, UE, from UST, State Colleges, Adamson, and yes, there are others from those big 3... top agents came from different Univs... and this coming from eTel hehe

[dunhillgirl]

this shouldn't have been discussed in the first place...this is completely rubbish! i'm from one of those so-called top 4 universities and a lot of people from those universities cannot even speak straight english...it's the person that should be considered, not the alma mater

just my 2 cents! :D

[HansMon]

From a recruiters perspective, I know we don't even bother targetting ADMU, DLSU or UP grads. Sadly most of the people from this school just think call centering is beneath them. UST grads about where I come from both at the agent and non-agent level.

[hbnow]

In some accounts, the school or university you came from matters a lot. However due to the scarcity of applicants from these top rated schools, other aspiring applicants from the not so popular schools are welcome provided they possess the right intelligence for the job.

I have personally witnessed this experience at SYKES where agents working for the AMERIPRISE Account are all bright and smart without exceptions. (i.e. UST, UP, Ateneo . . . )

Possibly the reason why the company requires high intelligence for the job is because these temporary hired employees shall undergo extensive USA BROKERAGE REVIEW and take the USA Brokerage Certification exams prior to becoming an agent as required for the job. Of course if these recruits fail, that would be a big loss for the company and a waste of their time. In other words, SYKES carefully select and only chose the best applicants where they think these chosen elite have a greater chance to survive the SERIES 7 & 63 USA Brokerage exams.

So, the answer is YES. DEFINITELY YES. The school matters. Otherwise, one may still have the chance once he/she can prove to them that he/she has a high I.Q.


businessempire

i just had my account immersion hours ago and this was the account that i will be handling.

[wanderlust1282]

I am working with PeopleSupport for a year now. Prior to that I stayed six months at Sterling Global, another call center in Ortigas. From what I have experienced, it is not a matter of which school you came from.
I am a graduate of New Era University, a "lesser-fancied" school but I have proven my skills and enthusiasm on my job. I just find it utterly annoying that people who came from "good" schools suffer from delusion that they are superior than those who came unpopular ones. Yung tipong dahil kilala yung school nila eh pakiramdam nila dalawa utak nila.. Yung tipong proud na proud magsuot ng T-shirt nila na may tatak ng school nila. Lalo na yung mga taga-UP. Minsan nga, may nakita pa akong print sa T-shirt na ganito: "taga-UP ako, ikaw saan?" ******-inang yan! Bakit ganyan ba ka-dakila ang tingin mo sa sarili mo dahil nanggaling ka sa isang pamantasan na kung saan yung mga estudayante eh Iskolar ng Bayan kuno eh nagkalat naman yung mga de-kotse? Na taon-taon eh may tumatakbo ng hubo na kung sa ibang school ginawa yun eh malamang na pinaratnagan na ng public scandal? Hay naku, mga hambog!
When you're already on the floor, your opening spiel would be some thing like: "Thank you for calling customer support. My name is _____. How may I help you?" You will not mention that you came from one of those "good" schools. You have to deliver good customer service, which was never taught from your school.The bottom line is, it is skill that counts, not the school!

[sweet18]

walang preferred school.. basta magaling ka magsalita, IN ka na..

[mystique26]

para pong Etel ito back in 2000.


tenksyu!

That’s right. Even citiphone back in the early 2000's would prefer applicants from the top universities. That was then. iba na ang panahon ngayon. from my observation lang naman, majority (syempre not all) of those who come from prestigious schools don’t apply in CC's. And the CC companies need more manpower kaya they became open also the other applicants regardless of the school they came from, their social status, heck, even their race, hehe! Although I don’t see anything wrong with working in a CC. I used to be in a CC and it was a good experience while it lasted.

[akk]

kasi dati uncertain pa yung call center industry at hindi pa booming (onti lang ang mga call centers and employees, they have the privelege to choose) nung mga year 2000-02,and also maraming manpower kaya they prefer up,ust,ateneo,lasalle grads. Pero kung iisipin mo 100% o lahat ba ng mga students sa TOP 4, eh magaling magenglish talaga, parang kano?

[manolo_moreno]

haha :) nasa tao yun, wala sa school...


big 4... where did that came from?! walang ganyan sa call center industry.

peace! =P

korek! I came from a province na palibot ng dagat at kaya mong libutin buong probinsya within a day duon nako nag highschool at college ( I took and passed the UPCAT though) pero ok naman. pagdating dito sa siyudad maayos naman. nasa disiplina talento, ugali, sipag at tyaga yan ng tao at syempre breeding na rin. Wala sa eskwela. BIG 4??? hahaha well, everyone is entitled to his or her own opinion and everyones' opinion is correct. Well, kung ganun... Yung Marinduque state college number one college sa buong mundo...kasi dun ako galing.

[yakult4ever]

i have a friend who works in Sykes under the Ameriprise account. She is an undergrad and her school does not belong in the 'Big Four.' I believe that she has the potential to be included in that account and was not discriminated because of her school.