PLDT myDSL

[boredtoday]

all my downloads top at 15Kbps. I'm on PLDT 999 Plan. sucks big time.

[altec chancing]

^better pester the tech support. Did you get the name of your lineman who installed the DSL?

[boredtoday]

^ nope. but he did give me a direct line to their office, i lost it though.

15kbps when i'm downloading 1 file. it splits when i'm downloading 2. i think i'm capped at 15. ganun ba talaga ang plan 999?

[spursdynasty]

Ndi ganyan ang 999. Like i said its their stupid maintenance thats been going on for 1 month and counting now.

See what i mean when they purposely leave customers clueless by not giving any kind of advisory?

[spursdynasty]

I've tried 3 tests above, so far ok naman ah.

Actually there was an incident that the speed falls way way below as subscribed. It took PLDT 2 months to take action on my case. They told me that they are currently upgrading the data center, so my line got affected as well. They repaired it on the spot, and got my speed back within the day. After that, I've been getting speed as to what I have posted above. There are also times I experience no DSL service at all. I called up and they say they are currently troubleshooting the problem and I'm not the only one affected as the whole of the Philippines is affected. They got it back within the day.

are you on 1mbps plan?

No one uses Globequest kasi madaya yan.

A 56kbps dialup modem connection can easily get a 70+kbps rating at globequest.

Try PLDT play speedtest

[Pendudung]

ako naman e max na ang 20kbps!!! leche talaga!!!

[imlearning18]

if u r in pasig, manda, makati areas then switch to Globe. mejo mahal pero sulit.

[altec chancing]

are you on 1mbps plan?

No one uses Globequest kasi madaya yan.

A 56kbps dialup modem connection can easily get a 70+kbps rating at globequest.

Try PLDT play speedtest

The speed test is from the office I'm working. I'll check the plan tomorrow, nasa bahay na ako eh.

Ok, I'll post several speed test from Taiwan, Malaysia, Singapore, Brunei and PLDT play tomorrow so we can get a better non-bias testing. I hope the traffic from these sites are not high because it will greatly affect the accuracy of the test. I chose those countries because it's nearer the Philippines, and we can expect, more or less accurate speed testing from these countries.

If you can also provide other speed test located in the Philippines, it will be better.

Thanks.

[altec chancing]

^ nope. but he did give me a direct line to their office, i lost it though.

15kbps when i'm downloading 1 file. it splits when i'm downloading 2. i think i'm capped at 15. ganun ba talaga ang plan 999?

That's bad, seems a rip-off. Complain and complain. Don't give up. Ako 2 months, ikaw pa? lolz!

Plan 999 is 384 Kilobits per second max (Kb/s). So that's about 384/8, you get 48 KiloBytes per second (KB/s). You should be getting an average of 345.60Kb/s (10%-12% less is normal) or 43.20 KB/s.

When I was having problems with the DSL, what I did was, I bypassed the splitter, and connected the main phone line directly to the modem. I disconnected the phone as well. The speed improved a little. Try mo, maybe it will help kahit konti.

[No. 3]

anybody called their tech support na? na-extend na naman ba ang preventive maintenance nila? nangako silang May 1 ok na ang speed. pero up to now, wala pa din pagbabago...

[Myst]

http://i1.tinypic.com/x1x2rc.jpg <---just uploaded :D (screenshot made March 18, 2006)

don't mind me.

[altec chancing]

^pldt Dsl?

[n3k0]

http://img447.imageshack.us/img447/2066/hmm21ai.th.jpg (http://img447.imageshack.us/my.php?image=hmm21ai.jpg)

don't mind me aslo .. :naughty:

btw, i wouldn't say na madaya yung speedtest ng Globequest kasi the download speed is, if not the same, almost near that speed (like the one above) .. :)

pero just to be sure, here's another screenshot ..

http://img88.imageshack.us/img88/2487/speed9mq.th.jpg (http://img88.imageshack.us/my.php?image=speed9mq.jpg)

[spursdynasty]

See the difference between globequest and other speedtests site? not even close.

And by the way... let me remind you that a lot of sites and web servers are actually based in the US or other countries thats way it better to gauge you speed in international sites while globequest is located in the same city.

[Myst]

^^ sa amin ni n3ko, accurate ang globequest, mga 90-95% accurate to the speed we are getting (downloading and uploading) btw, we ain't PLDT, hehe.. that's why we said "don't mind us" :)



EDIT: here's a screenshot taken just a few mins ago..

http://img530.imageshack.us/img530/1833/fasfdaf5qb.jpg (http://imageshack.us)

a 170mb tv ep in less than 6mins :D

SWEET!

(i just capped the upload speed rate to just 6kb/sec para mabilis ang download speed)

[demented_guy]

Anong ISP niyo? Destiny?

[spursdynasty]

di accurate globequest...

meaning if the results of the test matches your plan it means your getting lower than your plan....

[altec chancing]

Here's the test from PLDT PLAY:

http://i2.tinypic.com/x2v0cx.jpg


Look at the speed. Pumped up. Really weird. I'm on bizlite 768Mbps plan.

Can you guys test on your side as well??

[Myst]

^^what's the link?

[spursdynasty]

speedtest links is posted on the 1st post of this thread

[altec chancing]

Sali din ako:

"Don't mind me". Lolz!

I think that is one of the burst mode of PLDT DSL which occurs occassionaly. Hopefuly it can sustain for a few days.

[skuidward]

So far so good, we have no problems with our plan 999 connection with pldt dsl save from a major downgrade of speed last year. Since then we got no dcs and around 32-40KBps downloads. I've tried the test links above and got good results. :teehee:

[altec chancing]

I think the fast pace growth of PLDT DSL is more than they can handle. I think there's not enough engineers and technicians to maintain the overflowing client base. So, some users suffer, some users don't. Although, I do have the confidence that they are able to repair technical problems effectively, however, the response time is really slow. So, I think some users have no choice but to wait really long. They really need to improve on this fast!

I think, IMHO, what PLDT is doing now is to get as much subscribers as possible and just ignore maintanance for awhile. So what, diba? Locked in tayo for 3 years, no choice. But yes choice for P3,000 termination fee. Talino talaga. lolz!

However, if only the competition would give 1-2 months free promo for subscribers from PLDT DSL who are thinking of terminating the service, so as to offset the P3,000 termination fee...... you know the scenario.

If you can't take good care of your client, somebody else will.

My humble opinion lang.

[KuyaDanny]

http://i1.tinypic.com/x3de6p.jpg

PLDT DSL tonight. Measured while downloading 400+ email messages from pldtdsl.net POP server.

[neth_row]

My PLDT line was problematic for the first 3 months or so. I had them set up a dedicated line for my DSL connection, and I haven't had any problems for more than a year already (save for a day or two of latency once in a while, but it's not that big a deal to me).

Bottom line is, if you have problems with your connection, talk to the people/department concerned. *****ing out wouldn't help; the PLDT people will only make your lives worse if your approach is negative.

[n3k0]

di accurate globequest...

but for me it is .. hehehhe ..
the funny thing with using PLDT's bandwidth test is that i always get 0kBps when in fact, it's the exact opposite of Globequest bandwidth meter or even in 2wire (the highest that i get from 'em is 1.01mbps) ..

[boredtoday]

When I was having problems with the DSL, what I did was, I bypassed the splitter, and connected the main phone line directly to the modem. I disconnected the phone as well. The speed improved a little. Try mo, maybe it will help kahit konti.
heeeeeyy! what do you know, it works! :D Thanks pare!~

Try ko magdownload mamaya para makakuha ng screen caps.

[No. 3]

my speed is still the same.. nasa 21KB/s pa din ako.. kailan ba to babalik sa normal speed?! how bout the other users out there?

[phat_azz_TKD]

same thing with me... last week umabot pa ako ng 30KB/s... tapos this weekend bumaba nanaman hanggang 20-25KB/s...

[cashwriters]

How does Globe compare?

[cashwriters]

I've also heard about Eastern Telecom... is it any better?


________________________________
________________________________

MAKE MONEY posting on Forums (http://pinoyexchange.com/forums/showthread.php?t=253809)

[SPYvsSPY]

dati nakaka 30 kb/s pa ako ngayon 20 kb/s na lang


--------------------
pinoy forum (http://forums.***********/)

[spursdynasty]

OMG ngayon lang nagkaron ng connection!
I heard other areas were down yesterday and today too..

DSL was down the whole morning till 2PM!



- No Advisory or whatsoever (Pano na lang kung may crucial work ka sa internet na scheduled for that time?..PLDT Thanks for the heads up?)

- Still getting slow connection ( they cant blame it on my P4 dual core PC i even tried connecting another laptop still getting the same 45% speed rate)

- Hopeless Repair hotline waited for an Hour literally ( hanged up cant wait any longer)

- whats next PLDT?

[wingspread]

I HATE PLDT-DSL WI-FI.

I am being cheated.

[wingspread]

"Sir, nagssystem upgrade lang po kami. Tawag po kayo after 1 hour."

System upgrade my ***. Three weeks na nagssputter (yeah, what a verb to use) internet connection ko. Meridian sucks. Lagi na lang ganito.

By the way, muntik na akong hindi makagraduate from college dahil nagloko DSL ko that night (okay, fine: madaling araw) I was supposed to e-mail to my adviser my revised thesis manuscript last Feb. Cramming kung cramming, buti na lang hindi ko pa dinedeactivate yung dial-up connection ko. I seriously considered filing a lawsuit against PLDT. I was going crazy that night screaming my head off. Imagine that: four expensive and mind-numbing years of college and eventually not being cleared for graduation because of a sucky PLDT DSL connection! Haha, ranting ranting ranting!

Anyway, has anyone tried deactivating a pldt-smart wi-fi 999 account? May termination fee ba?

It seems like Sky is offering the most reasonable service. Any more testimonials, please?

Thank god I found this forum. Hindi lang pala ako ang nabbwisit.

[alky-holic]

Hmm.. seems like everyone's getting connection problems..

I can connect just fine, it's my web browsing that seems to have been affected. There are times where i can't connect to any web pages at all. One minute i can, the next minute i can't :(

anybody else having the same problems?

[spursdynasty]

@alky
did u try to manually configure your DNS settings with the PLDT DNS settings?


@wingspread



SKY DSL
Dpende sa lugar mo pag taga north ka QC, Cubao etc.. Go for SKY DSL best there is for me. Best value for price and service

ZPDEE DSL

Very reliable service, 999+php for 384kpbs. Stable and consistent speeds. Fast service. fast repair request.

Destiny cable

New and improved service. Previously bought by SAMSUNG yata. 999 for 512Kbps plus the fact na cable sya meaning sa gabi pag download ka umaabot ng 1mbps ang speed pag wala na msayado users. Stable connection. Fast service and repair.

GLOBE
Forget about it. PArang PLDT lang din but mas maganda ng konti ang service

SMART BRO/WiFi

Dont ever ever make the mistake thousand of subscribers did who are currently regretting. Some have good connections while a majority of hundreds are ranting bigtime

PLDT DSL WIFI ETC.

While some people in this thread brag that they have good speeds and good connections and above expected speeds. Lets wait and see how are they going to react when PLDT finally hits them one day. Its inevitable with PLDT one day ul get slower speeds, inconsistent connections and who knows who they dont even give advisories with whats f**ck*ng happening in their network and they dont give true reasons for network failures

[alky-holic]

errr.. DNS settings? apparently not :D

can anybody give me these settings?

[wingspread]

From a Jennette G, posted Jan. 13 '06 at the Smart Bro Feedback Forum:


(Note: This article was posted also in this website
http://www.yugatech.com/blog/?p=132&cp=158#comments) and I was
encouraged to post it here as well. So here goes:

To all disgruntled Smart Wifi Subscribers:

These are the things you need to do to make your case solid:
1. At the time that you realized that you don't have any connection,
call Smart Service Center (*1888 if you're a Smart user or
02-672-7277) right away. Jot down date and time of call and person you
spoke to. Ensure also that you jot down the resolution that the
representative promised you.

2. Do not forget to request for rebate for any service interruption.
Again, jot down the time, date and person you talked to when you made
the request.

3. If you have decided that you had enough trouble and would like to
discontinue the service, go to the nearest Smart Wireless Center to
state the request. Check with the customer representative if all your
previous complaints are in their records. (In my experience, all my
complaints are not found in their records.) So it's a wise move to
keep a log of your complaint calls. DO NOT FORGET TO REQUEST SMART TO
WAIVE THE PRETERMINATION CHARGES.

4. Most likely, Smart Wireless Center people will not act on this
request since they will forward it to another outfit that really
handles this part of their operations. Make sure to get an email
address where you can formally state your termination request. Send
the email and keep it in file.

5. If you have received no action on this email (give it at least 2
weeks), send a letter of complaint to NTC (ntc@ntc.gov.ph). Also,
write in the feedback form of the NTC website regarding your troubles
with Smart Wifi.

6. If you have not received any reply from either party and you have
ensured that you have documented your case really well, call MS.
BRIONES of NTC (02-922-4084). She is in charge of handling Smart Wifi
complaints.

7. According to Ms. Briones, she will set up a mediation meeting
between Smart Wifi representative and you where complaints will be
heard and actioned (hopefull).

Smart Wifi finally approved my termination of their services without
paying the pre-termination charges. They also sent me a total of about
1,400++PHP rebate for the 'no connection' period from Sept. to Dec.
and will return the full month's subscription of 788 for month of Jan.
2006.

I can claim my refund at the Smart Wireless Center in Festival Mall in
Alabang (this is the Wireless Center that I initially filed my formal
complaint). So based on this experience, I think that the steps I
initially recommended are effective. I have also some forum friends in
another website who tried the above steps and were able to work out
the refund of their installation fee by returning the Smart Wifi canopy.

Remember this guys: Smart Wifi does not want to go into mediation. So
try to stay calm and collected and know what you want before you start
negotiating with them.

-----------------------------------

Let's hope this'll work for the rest of us. I'm going to Smart Mega
today. Hehe.

[Myst]

haha

http://i1.tinypic.com/xe3d3d.jpg

[spursdynasty]

errr.. DNS settings? apparently not :D

can anybody give me these settings?

For those who are having some selective browsing issues you might wanna try manually configuring the DNS setting of PLDT to your network settings.

(DNS data name server - Server responsible for browsing sites)

1. go to you control panel and NETWORK SETTINGS or NETWORK CONNECTIONS

2. Locate your LAN Icon usually it should denote "Connected" "firewalled". Take note it is not your PLDT dialer. It should be the icon symbolizing you network card.

3. Right click and choose properties. look for the TCP/IP section on the white box. Highlight it and then click the properties button.

4. Make sure you just choose "obtain IP address automatically and then choose the "USE the FF DNS settings" option.

5. Input the DNS : 4.2.2.1 and 4.2.2.2 click OK

[n3k0]

GlobeDSL would be a good choice for those who want to have a broadband connection .. ok yung tech support nila and they don't go beating aroung the bush .. medyo expensive lang sila but still you'd be getting your money'w worth .. :)

[spursdynasty]

basta if you live in Makati the best way to go is either ZPDEE or DESTINY CABLE. This is the Philippines and DSL connection are well known to be unstable and unreliable.

[Bchemist]

Destiny is down all of the time and it's not that fast...I have Destiny and it's down at least once per week...usually twice a week for well over an hour or overnight.

[n3k0]

Destiny is down all of the time and it's not that fast...I have Destiny and it's down at least once per week...usually twice a week for well over an hour or overnight.

bagal nga ng myDestiny ..:naughty:
http://img363.imageshack.us/img363/3191/destiny5tf.th.jpg (http://img363.imageshack.us/my.php?image=destiny5tf.jpg)

[Les]

n3k0, what's your subscribed speed for your Destiny connection?

[n3k0]

@Les
i'm under the plan999 promo (barkada promo) ..

[Myst]

^^wow n3ko!

napaabot mo ng 500+kb/sec yung download rate mo sa torrent ah

do you think its because of utorrent?

Azureus kasi ang gamit ko eh....

ang speed ng destiny connections kasi namin ni n3ko between 512kbps to 1.5MB :D

[No. 3]

according to PLDT Customer service, May 15 daw ang tentative date ng restoration ng old speed. man, im tired of waiting.. ang tagal na nito!

[seoulman]

Here's the speed from my place...

http://img.photobucket.com/albums/v309/b2bsure/speed.jpg

[demented_guy]

^^wow n3ko!

napaabot mo ng 500+kb/sec yung download rate mo sa torrent ah

do you think its because of utorrent?

Azureus kasi ang gamit ko eh....

ang speed ng destiny connections kasi namin ni n3ko between 512kbps to 1.5MB :D

Sir saan location mo? Ayoko na kasi sa PLDT! Grrr!

[n3k0]

^^wow n3ko!

napaabot mo ng 500+kb/sec yung download rate mo sa torrent ah

do you think its because of utorrent?

Azureus kasi ang gamit ko eh....

ang speed ng destiny connections kasi namin ni n3ko between 512kbps to 1.5MB :D

hmm, i dunno if it's with the BT client .. i don't use Azureus kasi mabagal sya sa akin .. hmm, siguro nagkataon lang kasi nung nag-download ako nyan eh madaling araw na .. i was surprised nga nung nakita ko ganyan yung speed na nakuha ko .. normally kasi even if there are 100+ seeders, my transfer rate would be around 100+kB/s but not higher than 200+kB/s

[Myst]

maybe I can do some tweaking while using Azureus, max ko lang kasi is 370kb/sec (tapos nakita ko yung syo na 500+kb/sec eh 80 seeders lang), naka firewall pa kasi yung settings ko at hindi ako nagcoconnect sa lahat ng seeders, max na ***** yung 40% of the total seeders ako naka connect.

I know that utorrent is becoming the best BT client out there kaso napamahal na ako sa Azureus, haha... yep, mabagal sa mga ibang pc ang Azureus because of its java, etc, etc.

[alky-holic]

according to PLDT Customer service, May 15 daw ang tentative date ng restoration ng old speed. man, im tired of waiting.. ang tagal na nito!

"tentative" :grrr: PLDT sucks

[n3k0]

maybe I can do some tweaking while using Azureus, max ko lang kasi is 370kb/sec (tapos nakita ko yung syo na 500+kb/sec eh 80 seeders lang), naka firewall pa kasi yung settings ko at hindi ako nagcoconnect sa lahat ng seeders, max na ***** yung 40% of the total seeders ako naka connect.

I know that utorrent is becoming the best BT client out there kaso napamahal na ako sa Azureus, haha... yep, mabagal sa mga ibang pc ang Azureus because of its java, etc, etc.

medyo OT na tayo .. hehehe .. anyway, dun sa dina-download ko, it's a private tracker so i guess, it has something to do with the speed (since every members have to maintain a ratio of 0.80) ..
pero usual speed ko talaga sa BT is nasa 100+kB/s ..

[No. 3]

yes, that's the magic word right there. 'tentative'.

[sspidey]

wtf, why am i paying 1700 for my destiny cable???

n3ko, how come you are only paying 999?

[n3k0]

@sspidey
it's because when i subscribed to myDestiny, there was this promo (refer-a-friend or barkada promo) and the MSF is P999 ... :) i asked the CSR na kung pwede dun na lang ako sa promo na yun and he told me na sya na lang daw gagawa ng paraan para makapasok ako dun ..

[itt]

pa OT pati pldt vibe ganun din... haiii

[pa3n]

Gano po katagal bago ma install ang DSL sa mga house nyo? :)

[tinaorange]

OMG!!!! I went here hoping to understand the whole system more and possibly read some comparisons...now I'm more confused than ever...f@$%@#$!!!

[n3k0]

@tinaorange
you just have to follow your instinct, i guess .. make a comparison on the MSF, promos (if any), the connection that other users are getting .. :)

also, depende din kasi kung sang lugar ka located .. me ibang lugar talaga na "malas" and meron din naman na swerte ..

[No. 3]

hey, tumaas na ng konti ang speed ko ah. from 20KB/s naging 26KB/s na. still not 384kbps pero pwede na to for the mean time. i hope PLDT can finish whatever they are doing and bring our old speed back ASAP!

[trezz]

after almost 1 month na pangungulit sa 172, at sa mga supervisors ng mga helpdesk agent nila sa wakas bumalik na rin sa 2mbps ang download speed ko. hopefully, tuloy tuloy na to.

[Jeck]

wtf, why am i paying 1700 for my destiny cable???

n3ko, how come you are only paying 999?

me too.... why the hell I am paying P22,680 monthly for this less than 768 kbps crap and P10,000 for the connection fee while my less than 56 kbps premium dial-up cost me P4,500? :rotflmao:


http://i26.photobucket.com/albums/c113/ciecam97/lol2.jpg

[atrabida]

bumalik na ba ang dating speed sa inyo? ndi pa rin sa akin. ako lang ba ganito?

[spursdynasty]

Hind lang ikaw. Ako rin at hundreds more.

not to mention most peeps dont care about speed tests so wala silang clue.

DSL pa rin ang speed pero kalahati *** nakukuha nila...

[xcst]

OK na ba bandwidth speed niyo??

[greaver]

for pldt plan 999 stay away from 124.xx.xx.xx ip add kasi may problema ata DNS nito dahil di ka makakabrowse ng ibang sites. about the speed still 160-180 kbps for me or 16-18 KBps

[ka_enteng]

yes ganun pa din ang bagal, nasan na yung MAY 15 nila? o baka naman MAY 15, 2007 yun o 2010?

[xcst]

haaay 1 month na ganito kabagal speed ko. 180kbps

[altec chancing]

Here's my speed today...wahooo....just got a FREE upgrade to 2Mbps from PLDT DSL and as promised.

Been anticipating for this. Look at the speed test:

http://i4.tinypic.com/10o2sdg.jpg

http://i4.tinypic.com/10o2y2p.jpg

Astig!! Wahooo....

[JdelaCruz]

^ How does one get a free upgrade? Thanks!

[altec chancing]

^They will call you up and ask for any ID number. I think only for those old subscribers of mydsl plan.

[Tharaki]

Here's my speed today...wahooo....just got a FREE upgrade to 2Mbps from PLDT DSL and as promised.

Been anticipating for this. Look at the speed test:


Astig!! Wahooo....

halos 2 months na sa akin pero wala pa din yung sinasabing 2mbps, sa halip nabawasan pa yung speed ko :angry:

[altec chancing]

^call them up. I called them up on May 9 regarding the free upgrade as this was the supposed date which I will be upgraded. The customer service rep gave me a number to call up and he assigned me an account number or someting, I forgot. The next morning I called up this person and she told me I'm still on the waiting list and I may follow up again after some days, in which I didn't or couldn't be bothered. I was rather frustrated that day.

Anyway, today, a mircale happened, I got my free upgrade. lol.

[JdelaCruz]

^what was your original plan? Is the upgrade open to all plans or just certain plans? Thanks again!

[Ferrari25]

guys, i have a problem... i'm a PLDT DSL subscriber my contract is for two years but currently i'm jobless and cant afford to pay DSL anymore. i already told PLDT to cut my DSL but they said they cant because the contract is for two years. (FYI, i already used it for two years) i really want to cut my DSL na... pls help.

[altec chancing]

@jdelacruz: I'm on mydsl plan at home. I'm not sure whether it's open to all plans. Maybe you could try calling them up. At the office I'm working, it's 768kbps biz plan, but they upgraded it to 2Mbps as well.

@ferrari25: If you used it for 2 years, I don't see any problem terminating the service. Just show them the contract you signed so terminating the service will be a breeze.

[boi_bibo]

meron ba silang problem? kasi every 9pm lagi akong walang connection...i tried calling their tech support hotline pero busy...i waited for 20 mins pero ndi na ako makapagintay antok na ako eh hehhe

[Ferrari25]

@jdelacruz: I'm on mydsl plan at home. I'm not sure whether it's open to all plans. Maybe you could try calling them up. At the office I'm working, it's 768kbps biz plan, but they upgraded it to 2Mbps as well.

@ferrari25: If you used it for 2 years, I don't see any problem terminating the service. Just show them the contract you signed so terminating the service will be a breeze.

hehe sorry one year pala... typo. so pano yun? thanx

[altec chancing]

no way out there dude.

[b♥♥m]

help! my dsl speed decreased, its now 133kbps, im under 7xxkbps plan... what should i do?

and i also received the upgrade to 2mbps phonecall pero since i was sleepy when i took that phone call, i declined their offer, can i call pldt and tell them that im interested? by is there a lock-up period when i upgrade?


thanks in advanced :D

[pldtsucks]

I'd like to share my experience with PLDT. Their DSL service sucks big time. You can never rely on them even if you pay huge sum of money per month, you are never sure that you'll wake up the next day with internet connection. Even their business plan (3.5k /month) is as fast as DIALUP. They have amazingly incompetent support people who make you restart your computer 5 times and restart your modem 5 times after telling you that their server is down. If you would like to have DSL, then let this be a warning.

[Les]

Thanks for sharing your story, but your PLDT horror story is certainly not the first, nor will it be the last. Several threads both here and elsewhere (like in www.pinoydsl.com) have been filled with similar anecdotes and experiences. Maybe this thread should just be merged with those.

[batgurl]

i just bought a new router. d-link DI-254 wireless router 802.11g/2.4GHz. i'm using pldt dsl plan 999 and i have a zyxel prestige 600. problem is i'm not able to access the router's (dlink) gateway to go on with the configuration.

my modem (zyxel) setting are:

mode: bridge
encapsulation: RFC 1483
multiplex: LLC
Virtual circuit ID:
VPI 0
VCI 100

i tried removing the zyxel modem and connecting the dlink router directly to my pc to check if i can access the gateway. but to no avail. i also tried releasing the ip by doing ipconfig/release in the dos prompt but it says its unable to process the said operation.

i'm so clueless at this point. pls help me. need to configure this asap for my sister's laptop to work. tnx in advance!

[totoolangnaman]

dunno if this will help, but without knowing specific details about your connection:

1) connect your Dlink to your DSL modem
2) set your Dlink settings to "obtain an IP automatically"

Hope that helps. sorry if it doesn't :D

[batgurl]

tnx for the help. yeah i forgot to do that step (setting it to obtain the ip automatically). everythings going well. super great! im a happy camper now. hehe!

[michren]

plan ko mag pa dsl do i need to have an ethernet card? or *** na mag pprovide? and ano maganda brand? how much? thnx :)

[marbles]

you need to have an ethernet card. you can purchase it at most computer stores for less than 500.

[melrosegirl]

how do you know if you already have one? saan ba pwede i-check?

[marbles]

if you own a desktop, check mo yung likod, where you connect your telephone cable to your computer... kung may katabi sha na mukhang similar slot pero mas malaki, then probably may integrated ethernet yan.

if it's a laptop, click Start -> Settings -> Control Panel -> System -> Hardware tab -> DEvice Manager -> Network adapters

[zerglings]

Most broadband modem comes with ethernet and usb port. So ask PLDT if their modem coms wit USB port.

[michren]

ok thanx for the reply..

[michren]

i found "VIA Rhine II Fast Ethernet Adapter" under device manager>network adapter.... is that an ethernet card??

[marbles]

yes. that's the one.

[michren]

ok, thanx marbles =)

[melrosegirl]

this is what i found under network adapter:
Asus 802.11b Network Adapter
1394 Net Adapter
AsusTek/Broadcom 440x 10/100 Intergrated Controller

do i still need to buy an ethernet card?

[GreatBop]

uh.. for the love of god, NEVER let pldt connect your internet thru USB.. it's very very slow.

[zerglings]

this is what i found under network adapter:
Asus 802.11b Network Adapter
1394 Net Adapter
AsusTek/Broadcom 440x 10/100 Intergrated Controller

do i still need to buy an ethernet card?

Nope. You have Wireless NIC and Ethernet NIC.

[michren]

GreatBop, then how?

[marbles]

It's not connected by USB, but by ethernet that looks like this
http://support.morehouse.edu/rj45-hole.jpg

[melrosegirl]

Nope. You have Wireless NIC and Ethernet NIC.

Thanks! :)

[GreatBop]

"GreatBop, then how?"

yah thru ethernet cables, just like the way its supposed to be. connecting it thru usb merely cripples your pc to a grinding halt.

[warp3d]

wow. somethings up. i'm on 999 and i'm downloading at 90-100 KBps since yesterday morning.. i giess i'm lucky then.hehe

Your connection is: 747 Kbps or 0.75 Mbps
You Downloaded at: 91 kB/s
You are running: 13 times faster than 56K and can Download 1 megabyte in 11.25 second(s)
Member Ident: CompID:538221913036
Test Time:: 2006/07/05 - 5:58am
Test Browser and OS info: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.2) Gecko/20040804 Netscape/7.2 (ax)
Test ID: 69MAKJOHG (if this is a screenshot go to testmy.net to see if this is fake)
Diagnosis ^info^: Awesome! 20% + : 40.15 % faster than the average for host (pldt.net)
This was tested from a 748 kB file and took 8.204 seconds to complete

[Tharaki]

sinuwerte na yata tayu, lahat bumilis... sana tuloy tuloy na ito, inde patikim lang.

[akosikat]

^Yung akin indi pa! Peste nga kasi 999 din ako tas nung una mga 75kbps dl speed ko tas ngayon 21 nalang! ANUYUN?! Ano ba number ng PLDT?!

[bugzy]

gaano po katagal bago nakabit *** dsl nyo? sakin kc 1 month na wala pa rin haay..

[akosikat]

gaano po katagal bago nakabit *** dsl nyo? sakin kc 1 month na wala pa rin haay..

1 week ata :D

[skuidward]

warp3d: same here. Im downloading at around 100-150KB/sec and im on plan 999. :) Maybe pldt's up to something, anyways, sana tuloy tuloy ang speed na ganito. hehe. Download na to the max!

[demented_guy]

Buti pa kayo. Ako nasa 170+ kbps pa rin. Buti na lang nagagamit ko pa yung quick account.

[oisinoid]

bawal ang quick account... na putulan me dhail dyan... laki bill ko...

[warp3d]

warp3d: same here. Im downloading at around 100-150KB/sec and im on plan 999. :) Maybe pldt's up to something, anyways, sana tuloy tuloy ang speed na ganito. hehe. Download na to the max!
unreal. now i'm maxing out at 210KBps..:rotflmao: baka bawi, kasi i had speeds of like 19-21KBps for 5 straight weeks..:rolleyes:

[suselle1]

gaano po katagal bago nakabit *** dsl nyo? sakin kc 1 month na wala pa rin haay..

the following day kinabit na yung dsl :)

[suselle1]

went to testmy.net and sabi dun

Your connection is: 24903 Kbps or 24.9 Mbps
You Downloaded at: 3040 kB/s
You are running: 434 times faster than 56K and can Download 1 megabyte in 0.34 second(s)

Test Time:: 2006/07/06 - 9:53pm
Test Browser and OS info: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)

Diagnosis ^info^: Awesome! 20% + : 4546.08 % faster than the average for host (pldt.net)
This was tested from a 12160 kB file and took 4 seconds to complete

:confused: after 2 hours...

Your connection is: 17186 Kbps or 17.19 Mbps
You Downloaded at: 2098 kB/s
You are running: 300 times faster than 56K and can Download 1 megabyte in 0.49 second(s)

Test Time:: 2006/07/06 - 11:10pm
Test Browser and OS info: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)

Diagnosis ^info^: Awesome! 20% + : 3094.42 % faster than the average for host (pldt.net)
This was tested from a 12160 kB file and took 5.796 seconds to complete

[Mark-^^]

hey guyz, ask ko lang kung meron ba sa inyong taga bulacan "marilao" ang nka pldt mydsl...kase mas mura ata un kesa sa digitel, un plan n cnasabing 384kpbs is 999/month sa digitel un 384kpbs is nasa 1.5k+ ata kaya naman i'm planning sana na mag aply nalang sa pldt for dsl... heheh! senxa na thnks

[akosikat]

Ano ba number ng PLDT?!:grrr:

[Tharaki]

mukang madaya sa pldtplay at globequest speed meter, nakakakuha ako dun ng 1.50 Mbps pero sa testmy.net ay 300 kbps lang. at mukang totoo ang sa testmy.net, kasi ambagal naman ng net ko...

try nyu kaya itest sa http://www.testmy.net

[supremeham]

New subscriber kami ng pldt plan999, 384kbps na service. Pero ang na-eexperience namin ay more or less 100kbps lagi. Tanong ko lang, ganito ba talaga kapag bagong kabit ka lang? Bibilis ba yan habang tumatagal na naka-subscribe ka? Ang donwload speed ko ay 9kbps lagi. Please help.

[SPU]

Guys, I'm a very unsatisfied customer of PLDT's business DSL. Unfortunately, I can't switch to other ISP coz PLDT is the only provider in our building. My DSL is my life because I work from home, and whenever they're down for some reason that the 172 or PLDT techinicians are not even aware of, I don't get paid. I would like to make this people realize that I am not paying them big money every month to just give me the run-around. I'm thinking of doing it legally but I don't know if that's a good idea or if its is, on how to go about it. I hope that there's somebody out there who can help me.

[supremeham]

Please answer my question. Thanks.

[Agapito]

Only God can help you now. :D

[nuttzman]

check out www.pinoydsl.net

[nuttzman]

New subscriber kami ng pldt plan999, 384kbps na service. Pero ang na-eexperience namin ay more or less 100kbps lagi. Tanong ko lang, ganito ba talaga kapag bagong kabit ka lang? Bibilis ba yan habang tumatagal na naka-subscribe ka? Ang donwload speed ko ay 9kbps lagi. Please help.


HINDI PO GANYAN ANG NAEXPERIENCE KO NUNG BAGONG KABIT..ANG SPEED KO NOON IS 355KBPS...TRY NYO PO KONTAKIN ANG PLDT AT SABIHIN SA KANILA ANG PROBLEMA...GUDLUK NGA LANG PO KUNG MAY MAGAGAWA SILA SA PROBLEMA MO...

[akosikat]

New subscriber kami ng pldt plan999, 384kbps na service. Pero ang na-eexperience namin ay more or less 100kbps lagi. Tanong ko lang, ganito ba talaga kapag bagong kabit ka lang? Bibilis ba yan habang tumatagal na naka-subscribe ka? Ang donwload speed ko ay 9kbps lagi. Please help.


Nung bago palang DSL namin, mabilis din siya. As in for a week or so ata umabot ng 100+ ang DL speed ko [plan 999] tas naging consistent na 35-40 kbps tas ngayon mga 23 nalang ata! Grr

[Ada]

Our internet connection in the office has been really bad since Monday. It keeps dying and when it does go back up, it's so slow that dial-up would be faster. We already called up tech support thrice and all we've gotten are "promises to look into it".

Anybody experiencing the same thing in Makati?

[Ernestina]

whats the difference between SMART BRO and PLDT MYDSL?

[supremeham]

Noong simula nagkaroon kayo ng PLDT DSL connection, mabilis ba?

[_kUrTsKY_]

Ok service nila mabilis pero sobrang pangit ng customer service nila

[supremeham]

Anyone here who are under plan999 or 384kbps? How's your actual speed nowadays? Im currently experiencing just 80kbps at average. Hope you reply.

[warp3d]

:::.. Download Stats ..:::
Download Connection is:: 401 Kbps about 0.4 Mbps (tested with 386 kB)
Download Speed is:: 49 kB/s
Tested From:: http://testmy.net/ (Server 1)
Test Time:: 2006/07/18 - 4:48am
Bottom Line:: 7X faster than 56K 1MB Download in 20.9 sec
Tested from a 386 kB file and took 7.891 seconds to complete
Download Diagnosis:: May need help : running at only 71.61 % of your hosts average (pldt.net)
D-Validation Link:: http://testmy.net/stats/id-WG5TBV63K
User Agent:: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.2) Gecko/20040804 Netscape/7.2 (ax)

[supremeham]

Are you on plan999 of pldtdsl? Are you near pldt? Are there anyone here who currently experiences what im experiencing?

[akosikat]

Plan 999 here too. 350-380 kbps, dl speed plays between 40-45 kbps. Nag-improve na! :D

[Bulacan111]

I just got off the phone with PLDT. The information from their website is inaccurate. I called twice and talked to 2 different rep to make sure.

MyDSL Experience (P999) speed is just up to 256 kbps (not 384)
MyDSL Xcite (P1995) speed is just up to 512 kbps (not 768)
MyDSL Xcel (P3000) speed is just up to 1 mbps (not 2)

We've been subcribing to MyDSL Personal package for the last 2 years, we get billed P2,272. They claim we're getting speed up to 768 kbps. They said they don't offer this package anymore.

Sino ba sa inyo nasa Personal package pa rin? Sa tingin ko pareho lang ang Xcite at Personal package, pero claim ng rep hindi daw.

[supremeham]

So that means Plan 999 is just 256kbps? Sir Akosikat, kailan pa nagsimula maging maganda ang connection mo? Sa akin kasi ang pangit pa rin, nasa 100kbps pa rin.

[greaver]

alright balik na sa dati yung speed ng DSL ko 40+ KBps na ulit... kaso di ko naman maaccess pldtplay.com at pogz.net

kelan patapos na yung 1 year lock namin chaka nila binalik sa dati haha

[layer]

mine's 338.4 kbps. yup nag-improve na from a previous of 180++ kbps. :D. kala ko magpapalit na ko this year. :D

[akosikat]

So that means Plan 999 is just 256kbps? Sir Akosikat, kailan pa nagsimula maging maganda ang connection mo? Sa akin kasi ang pangit pa rin, nasa 100kbps pa rin.


Mga 2 weeks ago lang :)

[supremeham]

Sir layer,kailan nagsimula gumanda connection mo? What's your normal connection speed before it went up to 300+?

[greaver]

ako plan 999 mga 4 months na siguro na 15-18KBps *** download rate ko tapos last 2 weeks biglang naging 40+ KBps, next month na ata matatapos *** lock namin sa PLDT

[commoner]

DO NOT EVEN ATTEMPT TO SUBSCRIBE TO PLDT DSL!

lahat ng kilala kong PLDT dsl subscriber ang sama ng feedback.

PLDT is the worst after-sales customer support ISP.

Ang daming palusot para sa bulok na service.

[layer]

Sir layer,kailan nagsimula gumanda connection mo? What's your normal connection speed before it went up to 300+?

this month lang nag-improve. basta nagsimula syang bumagal around march this year, naging 150-200kbps.

[cynderssor]

i am currently experiencing a dead dsl connection. right now i'm using the dial up. isang araw ng walang koneksyon though okay naman yong modem at lahat ng configs. sana may makatulong dito.

[miki187]

last month nawalan ako ng connection. it lasted for more than a week. sobrang kinukulit ko na mga cs rep nila pero lagi lang nila sinasabi sakin is check ng mabuti yung connection ng modem, follow up daw nila sa technical, etc etc.

biglang one day, more than a week after, nagkaroon nalang bigla ulit. problem is nabago naman yung IP address ko (may static IP naka assign sakin)! so kulitan nanaman sa cs rep nila for another week bago may pumuta dito na technician or something. sabi sakin nag upgrade daw sila and nag transfer ng equipment at hindi na mababalik yung IP ko bago nalang daw.

one week sila naguupgrade wala manlang advisory or something na mawawalan ako ng connection. tapos babaguhin din nila IP address ko without notice.

sarap maging subscriber ng PLDT myDSL :D

[cynderssor]

^but weeks of no connection is not good unless if we don't pay them for the number of weeks of no connection. hindi ba alam ng mga cs na may ginagawang pagbabago sa mga eqpt? ba't pa nila sasabihin na dapat icheck ang connection ng modem eh sa kanila pala ang may problema.

i want my dsl connection back right now. yong mga cs di man lang nila alam kung anong problema.

[TravelBug]

That happened to me also. Leave the modem on so their tech people can check it yadda yadda. Then came the big news, they were upgrading something daw pala. After a week on very slow speed (imagine surfing on 8kBps) nagwala na ako talaga. Kulang na lang murahin ko na yung rep. I apologized naman and explained to her that I just had to vent. It's not her fault, if she knows nothing about what's going on then blame her boss. The person who heads their customer service department should be axed. Walang kwenta. Anyway, I made a formal complaint through a letter and voila! My MSF for that month was waived.

[bugzy]

may problem pldtdsl ko di sya maka kuha ng default gateway and dun sa status>activity yun lang sent ang my bytes pero dun sa received "0" ano kaya prob? sa pldt or configuration ko? im using VIA Rhine FAst ethernet adapter..

[TravelBug]

I'm using the same ethernet adapter. No problem connecting here though.

[bugzy]

travel bug ano OS mo?

[TravelBug]

Windows XP Home SP2.

[cynderssor]

after a week, buhay na dsl ko. ang pangit ng service ng pldt. puro na lang follow-ups sinasabi nila pero wala namang nagyayari.

[pepperprone]

wow. nag increase sila ng speeds.

pati presyo.

argh.

[Les]

Sakit ng ulo, di nag-increase? :lol:

[TravelBug]

I need to vent.

:grrr:

$&%^@!!! ang PLDT!

:grrr:

I'm only getting 130kbps. My connection is too slow!!!

:grrr:

[jc021]

I hope you won't regret signing up for PLDT myDSL as what i did.
for 3 years dami ko ng nakaaway jan line was always disconnected and always have problems. Ang dating ng technician nila suskopo aabutin ng 3 araw. Very,very,very dissapointing service lalo na kung ang business mo ay naka depend sa Internet mo ....mag Bayantel na lang kayo!

Area - QC Novaliches

[TravelBug]

Tsk tsk, di bale just 6 months to go at tapos na ang contract ko. Kasing-bagal ng dial up ang connection ko, and I am paying a huge amount for this? Lagi ito nangyayari sa akin and I have complained so many times about it. In my 14 months with them wala ako nakitang improvement sa service. At least once a month nagkakaganito and the low connection speed would run for a week. Ngayon nasa 45kbps lang ang connection ko. And this is broadband? :lol:

Nasaan ang 1.2Mbps na naka-advertise sa website?!

[TravelBug]

Sawa na ako makipag-usap sa PLDT. Nag-file na lang ako ng complaint sa NTC. Nag-acknowledge naman ang NTC that they got my letter. I hope this agency can do something about our problem.

[selfego]

have u seen the commercial already? anybody who has this already? comment pls..

there are a lot of down time with pldt/smart bro on most of the posts here.. but i wonder if this is ok because it is business use, i mean most of the internet cafe that i see in our area here in pasig has the pldt banner on them meaning they are subscribed with pldt..

thanks for the help!

[floreno]

Pag 1 PC lang, Smart Bro ang ikakabit sayo pag more than 1..PLDT DSL na.

Ang di lank OK siguro yung 1 PC investment nila kasi Smart Bro nga ang gamit.. OK lang ang PLDT Dsl kasi business accouont ang ibibigay sayo (thats 2MBps speed ang ibibigay sayo sa pagkakaalam ko)

[TravelBug]

Oh please. PLDT myDSL is broadband at its worst. I am suprised that they even call it broadband. PLDT cannot accommodate everybody anymore that's why existing customers are having problems. If I were you, I'd go to another provider to save myself from headaches.

[bluethehero]

yun na nga e, ang lakas ng loob nila magoffer ng SmartBro "Computer Station" kung di pa nila inaayos services nila.

anyway, eto *** promo link [although i wont buy their promo kung palpak naman]
http://www.smart.com.ph/SMART/Services/SmartBro/Promos/

[miki187]

do not get PLDT myDSL / Smart Bro. Parehong walang kwenta. I used to be subscribed to both and got crappy service. Just a warning for future dsl subscribers

[selfego]

thanks for the replies! PLDT seems to have a lot of frowning customers especially on this forum

what DSL service would you recommend for a small business (maybe 5 - 10 pcs)? can you also give comments on them pati na rin PLDT MyDSL if you're business is subscribed to them so I could do thorough comparisons..

thanks again

[commoner]

PLDT INTERNET = SUPOT. Tulad ng may ari nilang si MVP.

[TravelBug]

Wala pa ba may plano magsampa ng class action suit against PLDT? May mag-initiate lang, susuporta ako. Di ko na masikmura ang PLDT talaga.

[bugzy]

1 month ng di nag ddown connection ko.. and stable connection ko.. sana tuloy tuloy na toh - pldtDSL

[boi_bibo]

...wala kayo sa amin twice na kaming ninakawan ng phone line (oo yung mismong linya) in span of two weeks....ang saya-saya!

[baste]

DO NOT EVEN ATTEMPT TO SUBSCRIBE TO PLDT DSL!

lahat ng kilala kong PLDT dsl subscriber ang sama ng feedback.

PLDT is the worst after-sales customer support ISP.

Ang daming palusot para sa bulok na service.

although i dno't have lot of encounters with them... i can vouch for this comment. nung di kami makalog in tumawag kami.. after 4 hours wala ang sagot nasa network team doing remote testing.... after 12 hours tumawag ulit ako.. ganun pa din after 24 hours ganun pa din... how long do they need to test it para masabing down nga... anga anga talaga.. hirap pa kumontakt

[hail777]

i called the PLDT hotline to apply for DSL and they told me that i need to have a LAN card... what is a LAN card anyway? help please...

[observer]

^^^ usually ang LAN card built-in na sa mga motherboard ngayon. Kung wala pa yung motherboard mo, mabibili mo naman yun sa computer shops for less than a thousand pesos (mas mababa pa nga ata)...

[hail777]

another question... how will i know if my motherboard has a LAN card already? do i still have to open the CPU?

[totoolangnaman]

^ just check the back of your CPU and see if it has an Ethernet port (it looks like a bigger version of a phone jack). :)

[Les]

^^^ usually ang LAN card built-in na sa mga motherboard ngayon. Kung wala pa yung motherboard mo, mabibili mo naman yun sa computer shops for less than a thousand pesos (mas mababa pa nga ata)...

You can get LAN cards for much cheapter than 1k. Mine is a CNet Pro200 PCI and coincidentally it also cost just 200 pesos. No need to buy anything fancy; this one has never given me any trouble since it was first used.

[bogarts]

if you have an option to subscribe to skydsl or globelines, it would be better instead of going for pldt dsl. pldt dsl has gone down 5x in the last 6 months. their service is even worse. you need to wait for 30mins-1hr before you get someone answer on the other line. if their service went down, they don't give you automatic rebates. you need to call pldt (landline) to tell them that you encountered a downtime on this particular date. if you didnt report it to pldt (dsl), they will not give you rebates.

im still in pldt right now. but im checking out sky dsl if they're available in the area. if not, i might get globelines since they're readily available.

you may also want to check this helpful thread:
http://www.pinoyexchange.com/forums/showthread.php?p=16177313#post16177313

[earlboy]

I was quite content with my DSL connection from PLDT until today this morning. For some reason I called thier customer support ( 172 ) and asked them the speed of my package, which was plan 1995.
My package started at 512 kbps ( that was about two years ago ), and from PLDT's ads it was upgraded to 768 and if the news in PLDT Mypad is correct, it will soon be 1.2. Now when I asked customer support for the speed of my package they told me it was 512, WTF? Here I was, believing that my connection speed was 768 since the time they advertised the speed increase ( which was supposed to include existing packages ).
I guess I was too gullable. I understand that ADSL speeds are affected by distance, and that, lead me to believe that I'm at 768 speeds, but, I'll have a lower connection speed, since I estimate that, I'm more than 2 kms away from the CO. That's why I never verified my package speed, up until this morning.

In short, I been lied to. And now I'm looking for a new dsl provider. If any of you can suggest one, please don't hesitate to post a reply. I'm in Kalookan City, and I'm not sure if there are any other dsl provider except PLDT.

[Agapito]

IN today's DSL world (atleast in the Philippines), the advise you get from someone is only applicable to him until you try it out yourself and it works for you too. DSL experience is a person-to-person phenomena. I'm on PLDT MyDSL 1995 too, and my current speed as I checked it right now - it's 910 kbps.

[earlboy]

IN today's DSL world (atleast in the Philippines), the advise you get from someone is only applicable to him until you try it out yourself and it works for you too. DSL experience is a person-to-person phenomena. I'm on PLDT MyDSL 1995 too, and my current speed as I checked it right now - it's 910 kbps.

The reason for my unsatisfaction is not the speed. As I have mentioned in my previous post, I understand that I won't attain high speeds due to my location. But the thing that pissed me off, is that, my package still reflects the old speed not the upgraded one. As I said, I asked PLDT's customer service, about the speed of my package, he/she checked it in thier computer, and it returned 512 not 768. So basically my account is still configured at 512 speeds not 768. Never mind if I gain only a few kilobits additional speed, the important thing here is that, they deliver on what they advertise. All along I believed in thier ads, I even asked customer service, when the first speed increase was advertised, if existing packages will receive the upgrade, they said yes. But, they never upgraded my account.

[Agapito]

^ Have a PLDT Technician go to your house so they can see for themselves what the speed is on your end. Sometimes, I get 512 or 320 kbps too. But it fluctuates back to 910+ like every other minute or so (try to click the speed meter everytime as an experiment). DSL speed is like a very unstable blood pressure, you can't predict what the speed is every minute. I'm not trying to defend PLDT here, I'm just trying to make sense of what may be happening. Monopoly sucks, you know.

[ranma½]

^^ lucky you that's your only problem :grrr: us at plan 999 got very unstable connections and minutes.. no!!! hours of disconnections.. PLDT really sucks big time.. many prefer GLOBELINES but still not available @ many locations too bad.. :(

[earlboy]

I'm not complaining about the speed of my connection ( but faster is always nice ). My complaint is that, I was stuck at 512 configuration without knowing it. And all the while believing that my connection was already 768, up until yesterday morning when I inquired customer service. It felt like I was scammed by PLDT.

[GreatBop]

bayantel, cant go wrong.

[earlboy]

^^ lucky you that's your only problem :grrr: us at plan 999 got very unstable connections and minutes.. no!!! hours of disconnections.. PLDT really sucks big time.. many prefer GLOBELINES but still not available @ many locations too bad.. :(

You're right PLDT really sucks, I guess you wont realize it until you experience it. Before I've known that my connection was still at 512 kbps, I thought that PLDT was OK.
Now after battling with the customer service, and been rederected to 171 instead of 172 ( the customer service numbers ), they told me that they are still in the process of upgrading, and ceratain areas will not get the speed increase. I ask them which areas were already upgraded. The answer they gave me... they don't have th list at the moment (Sigh... Great, just great). They told me that, I will be notfied if and when my connection will be upgraded. I asked them the when will I be notified? The answer... Call next month :confused:.
This is another fact I've uncovered with my conversation, with 171 customer support. I told them that since they are already offering 768 for plan 1995, then maybe I should have my subscription terminated, then re-apply. That way I'll get 768 speeds, since it's what they're offering now. THE ANSWER THEY GAVE ME? If I re-pply then I will still get UP TO 512, NOT UP TO 768 :eek:. How can that be? I went to the Bussiness Center for my area and got me the package list and it indicated plan 1995 is up to 768.
For all you applying for a new connection, please verify first that you will be getting what you pay for, before you go through with the application.

Still looking for a new provider in the Kalookan area, please post alternatives to PLDT. Thnx.

[earlboy]

bayantel, cant go wrong.
Already called them, they're verifying if they have DSL service in my area. So far they haven't called back.

[GreatBop]

it did take them 6 weeks before they were able to give me a line. lolZ.

i just gave up on them. and one time i was just home, and they came in saying, 'grats here's j00 dsl!!!!! LoLZ!'

anyway, they were offering free trial. so i said why not. :)

it's a tad slower than pldt's. pero what's a big plus sa kanila is that atleast it's always consistent. almost never sila nag dadown.

[earlboy]

I guess I'll just have to wait for bayantel to call.

Kung tutuusin wala akong problem sa PLDT when it comes to service interruptions. Twice lang ang na-aalala kong nag-down ang connection ko in 2 yrs. Naasar lang ako, kasi, I'm supposed to be paying 1995 php, for an up to 768 connection dahil dun sa speed upgrade. And even if I terminate my subscription, then re-apply for the same package , ganun pa din ang speed? Up to 512 pa din? Despite what thier advertisment says? This leads me to believe na, due to my location, I can only have, up 512 connection speeds.
Paano kaya kung napa-upgrade ko, ang package ko back then? Will I just get, up to 512 speeds? Will they tell me that I cannot upgrade, due to my location which will not support speeds higher than 512? Good thing I didn't.

[TravelBug]

earlboy, check the website. 1995 is for up to 1.2Mbps. I'm also paying 1995 for a 512kbps connection at ang nakakaasar nito ay lagi pang down. Hindi pa tapos ang contract ko with them but I will be terminating the service soon. I'll be moving to Globe. Nag-aantay na lang ako kung kelan ikakabit. I paid for the downpayment na.

[earlboy]

earlboy, check the website. 1995 is for up to 1.2Mbps. I'm also paying 1995 for a 512kbps connection at ang nakakaasar nito ay lagi pang down.
I'm already aware of the 1.2 Mbps upgrade, pero yung mga subscriber na within 2 kms away from the CO lang ang mag-be-benifit dito, limitation na ng ADSL technology. Saka ok na sana sa akin kahit 768 man lang, wag lang 512, luge na talaga.

Hindi pa tapos ang contract ko with them but I will be terminating the service soon. I'll be moving to Globe. Nag-aantay na lang ako kung kelan ikakabit. I paid for the downpayment na.
Ako tapos na, I can disconnect anytime. Kaso alang atang available na ibang DSL provider. Kung meron taga Kalookan dyan na hindi PLDT ang provider, pls. tell me, para makalipat ako.

[buddyglass15]

I'm on PLDT DSL 768kbps plan for 2T a month, but I've never ever actually reached that speed, most of the time between 400-500kbps lang, sometimes a lot less pa. Talk about not getting what you're paying for.

[rychu]

Kalookan area lang ako, pero sadly, PLDT lang yata ang available dito.

I already called PLDT CSR to upgrade my speed to 1.2Mbps, pero wala pa rin. I'll be visiting a business office na lang siguro soon.

[baste]

automatic ba yung upgrade ng plan 1995 to 1.2mbps?

[earlboy]

I already called PLDT CSR to upgrade my speed to 1.2Mbps, pero wala pa rin. I'll be visiting a business office na lang siguro soon.
Please post, kung ano mangayayari sa pag-punta mo sa buisness office nila. Kasi ako nung nagpunta, down yung network nila. Tapos yung nakausap ko, di ko na ma-alala yung details, pero the way our conversation went, it feels like ayaw nila akong tulungan. I even threathened to file a formal complaint, pero, parang ok lang sa kanya. Ang sabi pa nga nya, ibigay ko na lang sa kanya yung formal complaint ko, tapos sya na mag-foforward to sa person in charge. Di ko man lang narinig yung, "Ok sir, will try to do something about your problem".
automatic ba yung upgrade ng plan 1995 to 1.2mbps?
It should be. I believe, all they have to do is change the configuration of our connection. They must have something that limits the bandwidth of a connection depending dun sa package na kinuha.

[seller06]

unfortunately our laws prohibits foreigners from acquiring or owning a telecommunications firm in the Philippines but they can invest in an existing telecommmunications firm like Ntt docomo for instance has some shares of PLDT. sad to say we all just have to wait for PLDT to cave in and sell some of their majority shares and the rights to metro manila. In cebu it's no longer PLDT it's globelines that's been the prevailing telecommunications firm according to a friend who visited cebu.

[earlboy]

Can anyone explain kung bakit sa mga certain areas PLDT lang ang available? Are there any regulations that tells a telco where they can provide a service? Or talagang di pa lang nag-eexpand ang coverage ng ibang telco dito sa kalookan?

[GreatBop]

expansion lang ang dahilan. :)

plus dsl kasi has a maximum number of subscribers eh.

[baste]

earlboy: bakit ganun. parang same pa din ang speed namin.

plan 1995 kami, what speeds should i be getting?

[yacarob]

im satisfied

[seller06]

someone told me that there is no dedicated dsl line for each user of PLDT what really happen is you get to share a line with someone else existing dsl connection in your area. so there's no way that you could come up with a speed that your hoping for it's rather costly for a telco company such as PLDT to put a dedicated line for each dsl user.

[seller06]

anyway it's business sense why would a telco like pldt would waste their logistical resources on a particular subscriber rather they could spend it on 5 or more subscriber of dsl in an area. more money for the company.

even if you file a formal complain against PLDT it's a win win situation for the company. they know that if you were to switch to another dsl provider you need to apply for a landline first, no way will PLDT allow another telco to tap into their line so that you could have another dsl provider.

[bluethehero]

anyway it's business sense why would a telco like pldt would waste their logistical resources on a particular subscriber rather they could spend it on 5 or more subscriber of dsl in an area. more money for the company.

even if you file a formal complain against PLDT it's a win win situation for the company. they know that if you were to switch to another dsl provider you need to apply for a landline first, no way will PLDT allow another telco to tap into their line so that you could have another dsl provider.

not really. you can switch to another provider WITHOUT the need for a landline, like for my case, i have a standalone dsl connection under Bayantel

[seller06]

what do you mean a stand alone dsl connection under bayantel???
could you explain further? as far as i know you need a landline in order for anyone to have a dsl or a dial-up. are you saying PLDT will allow another dsl provider to tap in the line of PLDT.

[TravelBug]

^^^ Yes, it is now possible.

[disturbed_erick]

yup ganun din saken. 1999 ata binayad ko sa bayantel.

[earlboy]

earlboy: bakit ganun. parang same pa din ang speed namin.

plan 1995 kami, what speeds should i be getting?
You should be getting 60-80% of the maximum speed, most of the time according to PLDT customer support. So kung up to 768 kbps you should be getting 460-615 kbps or 57.5-76.875 kilobytes per second. Paminsan minsan mas mababa sa 460 o kaya mas mataas sa 615, pero bihirang mangyari yun.

[baste]

i though automatic upgrade na din? should i be expecting faster speed then 786kbpas?

[bluethehero]

what do you mean a stand alone dsl connection under bayantel???
could you explain further? as far as i know you need a landline in order for anyone to have a dsl or a dial-up. are you saying PLDT will allow another dsl provider to tap in the line of PLDT.

yes, it means that even if you have a PLDT landline, you may apply for a Bayantel SkyDSL or Globelines Broadband connection (without landline). IT WILL NOT BE TAPPED in the PLDT line existing, instead, Bayantel SkyDSL or Globelines Broadband will establish another phonebox for your dsl connection.

[KobeWanKenobi]

Speaking of PLDT Landline and DSL, PLDT has a new 888 plan. For P888 per month (excluding VAT), you get a combined landline and DSL service. For those with existing lines, you can also upgrade it to plan 888.

I tried subscribing to it (by calling 171) and I got a favorable response from PLDT. According to them they'll be setting up the DSL connection in a few days. Hope it happens soon.

[TravelBug]

^^^What's the speed of that 888 plan?

[ambertookme]

hindi daw offered sa lahat ang plan 888. selected areas lang daw, per their 171 hotline.

[baste]

i've emailed pldt's support serviice and wow... 5 emails no reply.. not even one

[earlboy]

i've emailed pldt's support serviice and wow... 5 emails no reply.. not even one
Tol, wag ka nang umasa pa sa CSR ng PLDT. Kung walang malilipatang iba provider, tiis na lang tayo, kesa naman sa wala.

[RiDeR]

Tol, wag ka nang umasa pa sa CSR ng PLDT. Kung walang malilipatang iba provider, tiis na lang tayo, kesa naman sa wala.

speaking of csr, narinig nyo na ba yung soundfile about dun sa irate na subscriber na nakipagmurahan sa kanya?

[LadyMarmalade]

Oh gosh yes! I got that file from a forwarded email.
I heard bits of that sound file from tv patrol earlier this week, wondered if maybe it was a PLDT subscriber complaining, and it was! Man oh man bad publicity for them company!
I could sooo relate with the complainant though...

[cynderssor]

the cc agent didnt know how to handle the situation. i understand the subscriber. nakakasawa talaga yong pangako ng pldt na maayos na kaagad, eh aabutin pala ng isang linggo bago maayos yong dsl connection.

[baste]

Tol, wag ka nang umasa pa sa CSR ng PLDT. Kung walang malilipatang iba provider, tiis na lang tayo, kesa naman sa wala.

di na talaga ako aasa... walang kwenta talaga yung support.. pero wal anaman malilipatan dito. kaya tiis na lang talaga

[eulalie]

I have a question po.. I need to disconnect na kc my PLDT DSL kaya lang wala pa siyang 1 year..Sabi ng Cust Support nila,9k daw pa disconnect..i know my disconnection fee pero I didn't thought na ganun kalaki...3k kc ako every month, x3 daw ang disconnection fee..pag magpapa downgrade naman,5k daw...I need it for my job kc b4 kaya 3k ang package ko, but unfortunately, the company closed down *** i need to disconnect it na..haayyy..

[TravelBug]

^^^ I will also be disconnecting my line soon pero hindi ko babayaran ang pre-termination charges dahil sa sakit ng ulo na binigay nila sa akin. I have it all documented so I will be attaching those to my request for termination.

[trezz]

pldt walang kwenta talaga pagdating sa service. buti pa yung kakilala ko na plan 999 umaabot ng 1.2mbps ang speed. nagbayad kasi sila sa technician na naginstall sa kanila ng dsl. kung alam ko lang dapat ganon na lang din ginawa ko. tayong mga nagbabayad ng tama di natin nakukuha yung tamang speed na binabayaran natin.

mydsl professional ang package ko. more than 4 years na rin akong subscriber ng mydsl kaya alam ko kung ano dapat speed ang dapat makuha ko. until one time yung speed kong 2mbps bumagsak ng 1.6mbps. as in consistent syang 1.6mbps everytime na nagtest ako ng speed sa pldtplay. ang malupit ilang beses ko nang nirereport sa mga CSR laging na lang sagot sa akin is ok lang daw yung ganong speed. 1.6mbps? di nila kasi nila alam kung ano yung ibig sabihin ng capped. bandwidth ko kasi na-stock na lang hanggang 1.6mbps.

[Myst]

^^^ I will also be disconnecting my line soon pero hindi ko babayaran ang pre-termination charges dahil sa sakit ng ulo na binigay nila sa akin. I have it all documented so I will be attaching those to my request for termination.


goodluck with that, hehehe.

[baste]

my plan is 1995/512kbps ... nakita sa site nila may bago (or ngayon ko lang nakita) na packages... mydsl excit which is 1995 but with 1.2MBPS!!!! wow sobrang lugi kami dun half lang nakukuha namin.. tatawagan ko bukas kasi yung CSR nila for that is office hours pala.. hindi ba automatic dapat ang upgrade ?

[TravelBug]

baste, yan din ang plan ko. Add the monthly service fee for the phone line, taxes and I end up paying a little less than 3,000 per month. That's for speeds of up to 512kbps ONLY. Pure crap. Guess what, at Bayantel and SkyDSL I'll be paying the same amount but I will get speeds of up to 2Mbps.

Matagal ko na ni-raise sa PLDT ang naka-display sa website nila. Ilang beses ko na din sila inaway dahil sa false advertising. Paste ko na lang dito ang reply sa akin ng isa sa mga officers ng PLDT:

"Good day! In line with your query below, please be advised that your current DSL subscription provides you with download speed of up to 512 kbps; speeds of up to 1.2 Mbps may only be attained by telephone lines under Next Generation Network (NGN).

New Generation Network utilizes the use of line facilities that are DSL ready. This is especially helpful in addressing the inability to serve DSL due to unavailable facilities and non-DSL capable lines. Implementation of New Generation Network (NGN) is being rolled-out per area."

Kung kelan man yan matatapos, PLDT lang ang nakakaalam. A few more days to go and babay PLDT. Good riddance.

[TravelBug]

goodluck with that, hehehe.
I was told by a CSR from PLDT that it is possible for them to waive the preterm fee. She acknowledged the fact that it is indeed their fault why I want the service discontinued.

[earlboy]

my plan is 1995/512kbps ... nakita sa site nila may bago (or ngayon ko lang nakita) na packages... mydsl excit which is 1995 but with 1.2MBPS!!!! wow sobrang lugi kami dun half lang nakukuha namin.. tatawagan ko bukas kasi yung CSR nila for that is office hours pala.. hindi ba automatic dapat ang upgrade ?
Hindi automatic tol, read my previous replies regarding this. Dalawang beses na tayong nalagpasan ng upgrade. Yung una 768kbps then 1.2 mbps. Asar na asar nga ako. Kahit na mag-pa-disconnect ka tapos mag-apply ka uli, ganoon pa din ang speed, kahit na ang nakalagay sa brochure e, mas mataas sa 512. This was the reply given to me by the CSR, regarding disconnecting then re-applying. False advertising na talaga ang ginagawa ng PLDT.

Siguro dapat natin gawin, yung ginawa ng Smart Bro subscribers, nag-sama sama sila tapos nag-complain sa NTC dahil sa sobrang panget na service. At least from what I've read in thier forum, connections improved when they did this.

[tomtom]

i'm a go for the filing of the complaint. basta i announce nyo lang sa thread. marami ring dissatisfied customers ang PLDT DSL sa ibang forums (pinoydsl, tipidpc, etc.), mas ok if we can hook up with them para makapagplan tayo.

[baste]

Hindi automatic tol, read my previous replies regarding this. Dalawang beses na tayong nalagpasan ng upgrade. Yung una 768kbps then 1.2 mbps. Asar na asar nga ako. Kahit na mag-pa-disconnect ka tapos mag-apply ka uli, ganoon pa din ang speed, kahit na ang nakalagay sa brochure e, mas mataas sa 512. This was the reply given to me by the CSR, regarding disconnecting then re-applying. False advertising na talaga ang ginagawa ng PLDT.

Siguro dapat natin gawin, yung ginawa ng Smart Bro subscribers, nag-sama sama sila tapos nag-complain sa NTC dahil sa sobrang panget na service. At least from what I've read in thier forum, connections improved when they did this.

wow... that's a load of crap. false advertising talaga! yun din sana balak ko, if they won't upgrade our plan to 1.2mbps automatically, yung pa disconnect tapos get a new plan.. kasi same naman yung babayaran...

i'm going to try to call them about this.. let me see kung anong reason naman bigay sa akin

[baste]

Called 171 they said my sped should be 768 kbps... i asked kung pwede ba ma test kung ganun ba talaga? at kung pwede i measure, kaya ni refer nya ako sa 172. nung sa 172 naman tinanong ko kung ano speed namin..sabi nya 768kbps.. so i complained bakit ang baba ng nakukuha namin mga 400+ kbps lang.. tapos biglang sinabi nya 512 lang daw speed namin.. kaya dun pa lang tumaas na boses ko, tinanong ko kung ano yung pinagsasabi mong 768 kanina. sabi nya 768 pala daw yung "dapat" namin nakukuha. tapos sabi nya hidni daw in sync ang records ng 172 at 171. sabi ko ang labo naman nun kung hindi pareho. kami na nga mga lumang subscribers nyo bakit palpak pa ang serbisyo. inuuna nyo yung mag "soon to be" subscriber.. well sabagay .. its a money making business.

at eto pa, hindi "dapat" daw 768 kbps na yung makukuha nung plan 1995.. at kung hindi daw pwede naman mag reklamo ang user. sabi ko eh pano kung hindi masyadong marunong tumingin yung user... edi naka isa kayo. tapos tinanong kung kelan nag start yung plan 1995 / 768kbps... aba hindi daw alam.....

at ako pa tinatanong kung anong username / password para ma test daw nila.. although alam ko yun, di ko binigay kasi dapat alam nila yun at kaya nila itest on their side. nag paawa pa.. sabi sa akin "sige sir ako na lang hahanap sa records kung ano username/password para ma test natin" na bwisit ako dun sabi ko diba kaya mo naman gawain/hanapin yun.. kasi ikaw yugn support dyan?

nabwisit talaga ako.. tatawag ulit ako para mag follow up maya

[earlboy]

Most likely they'll tell you that, only subscribers 2 km away from the C.O. can attain those speeds. I've had experienced in bittorrent where I was able to download at 90+ kbps from start to finish (too bad it only happened once). This tells me my connection can handle higher bandwidths.
Bakit kaya ayaw nila i-upgrade yung connection ko? Alam ko namang kaya nung linya.

[baste]

ang tanong bakit ayaw nila i upgrade yung connection ng mga old subscirbers to the appropriate speed. dapat nga mas importante kasi matagal ng subscriber.. damn.. they really suck

[earlboy]

Just for fun I google for "MyDSL poor service", and guess what got a lot of hits. I been reading quite a few of them. This guy just applied last August and read what he had to go through. http://kapenilattex.blogspot.com/2005/11/pldt-mydsl-plan-999-pirates-and-being.html
check out the his comments.

[commoner]

PLDT myDSL = all marketing, no customer satisfaction.

[baste]

maybe the should start with better Customer Service Rep..... o let me correct myself.. not better... kahit good lang muna.. saka na yung better.

[baste]

natawa pa ako kanina, sabi nung anga anga na csr, tinanong ko may nakita ako sa website na plan 1995 / 1.2mbps na! sabi nung CSR "ay sir hindi pa sa lahat offered yun.. sa cebu pa lang at di namin alam kung kelan ma bibigay sa lahat"

walang kwenta talaga

[TravelBug]

baste, nagsawa na din ako sa pang-uusig sa PLDT. To them we are just small fish. Kahit mawala ang isa sa atin hindi nila mararamdaman. PLDT is a big company right? Ganyan kaangas ang PLDT. Kung meron man dito mag-umpisa ng campaign against PLDT, I'll be supporting it kahit nasa Bayantel na ako. I have all the documentation to forward. You'll know how pathetic their customer service team is.

[baste]

tinawagan ko ulit ngayon... wala pa din daw reply..
tanong ko kahapon kung 24 hours ba support nyo.. oo daw.. wow.. gano kaya katagal yung pag test ng speed. ako nagagwa ko in 30 secs sila kaya ano?

i know maraming customers na may complains at baka maramign work requests... pero sana kung ganun damihan naman nila *** tao nila.. (yung marunong na tao ha)

[sharingan]

sinetup ko wi-fi router ng gf ko.for more than a year naka-dsl/modem lang sila tapos yesterday bumili ako ng wi-fi router. after 4 hours,nawala internet connection nila. may case na ba sa inyo nangyari na pinutol ng pldt ang connection kasi kinabit sa router? bawal ba yung ginawa ko?

[hail777]

umm... i have a question... i currently have a plan 999 for my dsl... so, what should be my regular downloading speed? :)

[baste]

umm... i have a question... i currently have a plan 999 for my dsl... so, what should be my regular downloading speed? :)

should be 512kbps.. key word... "should"

[baste]

sinetup ko wi-fi router ng gf ko.for more than a year naka-dsl/modem lang sila tapos yesterday bumili ako ng wi-fi router. after 4 hours,nawala internet connection nila. may case na ba sa inyo nangyari na pinutol ng pldt ang connection kasi kinabit sa router? bawal ba yung ginawa ko?


ang nakalagay ba is limited or no network connection?

[baste]

btw.. as i guessed it.. ang final update nila is another palusot...Hindi pa daw kasama yung area namin sa upgrade.

[As Seen On TV]

Did you hear the good news? 5Mbps na ang DSL! Kailan kaya ako makakakuha nito? YIpee!

[earlboy]

Damn! Another speed increase, plan 1995 is already at 1.5 mbps. It started from 512 to 768 to 1.2 to 1.5 mbps, pero ang connection 512 pa din after 2 years. Bat ba ang hilig mag-advertise ng pldt pero di naman nila kayang i-bigay yung nakalagay sa ad nila?

[Ta-tanga-tanga]

Damn! Another speed increase, plan 1995 is already at 1.5 mbps. It started from 512 to 768 to 1.2 to 1.5 mbps, pero ang connection 512 pa din after 2 years. Bat ba ang hilig mag-advertise ng pldt pero di naman nila kayang i-bigay yung nakalagay sa ad nila?


actually a lot of plan 1995 subscribers have the same problem, including me. still stuck at 512kbps since last year.

damn you pldt!! :grrr:

[tien_xavi]

teka, anong plan ang 5Mbps na? baka naman yan yung F2H kasi 5Mbps talaga yan noon pa. kung yung Excel/Pro ang 5Mbps na parang hindi naman. ganun pa rin speed ko eh. 2.2Mbps pa rin.

[ajoyride]

magkano naman to?

[earlboy]

Did you hear the good news? 5Mbps na ang DSL! Kailan kaya ako makakakuha nito? YIpee!
Yey! 5 mbps na ang pldt in paper.

[tien_xavi]

F2H plan 5000 / 5Mbps
Excel 3000 / 2.2Mbps
Xcite 1995 / 1.2Mbps
Xperience 999 / 512Kbps

[commoner]

Yey! 5 mbps na ang pldt on paper.

:rotflmao:
:rotflmao:
:rotflmao:

ON PAPER LANG YAN!

[tien_xavi]

LMAO! yung F2H plan nga selective areas lang meron eh.

[neutrogena]

it never reaches to 1.2 mbps. (sa plan 1995)

[tien_xavi]

if your dowload rate is more or less 100 kbps it's 1.2Mbps. marami din kasing factors nakakaapekto ng actual speed eh. akin nga 2.2Mbps account ko pero ngayon yung speed ko pang 900 kbps lang. nagffluctuate talaga.

[baste]

hindi nag flu-fluctuate yan...mali lang talaga ang speed na binibigay sa mga subs

ako i'm one of the unlucky ones. 1995 plan but ONLY f@cking 512kbps... kesyo di pa daw open sa lahat.. so dadpat hindi nila advertise yun..