IHG-Intercontinental Hotels Group

[corcor]

Feedback about this call center pls! Is it true work sched is only 4 days/week?? But still pays very well?

[globalhegemon]

Actually bukas mag-aaply ako dyan. They said it pays good nga daw. How about the dress code and other benefits:?:

[chefdepartie]

i dont like there. but if you're desperate, go ahead.

[corcor]

chefdepartie,

Why don't you like it? Care to expound?

[junjon]

i tried na dito, mahirap ang examination tapos business attire pa, first exam is making 3 business letters, tapos napakaraming sets of questions, after the exams, malalaglag na yung iba. yung makakapasa sa exam ay may next batch of exam pa tapos interview, sayang nga kc hotel ang nature nila so they are looking for graduates of hrm or any business course, nasa last stage na ko eh. try nyo baka iba na ang hinahanap nila, customer care kc kayo ng mga hotels sa ibat-ibang bansa.

[corcor]

Is anyone already working at IHG? How's compensation, management, workj environment, the work itself? Fun or stressful? Am guessing since it's cust. service for hotels, it should be less stressful & kinda fun! =)

Thanks junjon! Let us know how things go when you start! =)

[globalhegemon]

junjon Thanks for letting us know re: the application process. Parang tough ata ang exam dun ha. Just submitted my resume' kanina then they told me to wait for their call for the phone interview (first stage). Pero since me customer service background na ako, will that somewhat give me an edge?

[globalhegemon]

Alright, this afternoon I received a call from them and they asked something about the stuff that I indicated in my resume'. After that, they asked me to report to their office this Friday morning at their offices for the initial exam, where they asked me to come in business attire. Can anyone please help me re: how the exam goes (aside from the fact na pulos business letters raw yan)?

Thanks a lot! :)

[maude]

hi, i used to work here but after 3 months resigned. actually, the work is easy kasi you're sort of customer service for their priority club members(frequent stayers. you just reserve rooms for them, and update their membership points for their club. kaso it just so happened na nagsawa ako sa account. and yung four days work, it means you work for 4 days pero 11 hours *** shift. so parang in-offset lang *** pang-5th day mo dapat... dapat business casual attire kasi building policy ng rcbc and they try to retain *** idea na hotel sila so dapat mejo formal. ganda facilities nila dito chaka mac *** mga PCs na ginagamit dito.

another thing pala, you can choose naman *** d\5-day shift and 9 hours work e.. shift bidding po kasi depending on performance. even during training dapat maganda performance mo, para pag live na kayo sa floor, makuha mo *** gusto mong sched.

[corcor]

hi maude,

Wow, thank you so much for the feedback! Sounds like a really good work schedule! What about the compensation, benefits & career growth?? =)

[globalhegemon]

maude Thanks for the info.

I went there last Friday for the exam and interview. junjon was right all along in describing the exam, marami nga ang naalis. Then initial interview. After the initial interview, he told me na they will evaluate my application and will give me a call on or before Wednesday to let me know if I move on to the next stages.

Wala lang, pero ganyan ang hiring process ng IHG? Just asking :)

[contactagent]

fyi, girls lang po tinatanggap dito... hotel reservations kasi...

[globalhegemon]

^Ganun ba? Kaya pala hindi na ako natawagan...

Pero based on the simul calls (exam), me guy agent dun ah...pero most prolly mock call lang yun, so you may be right...

[Idiotechque]

starting salary?

[bishop]

i have a friend who works here, and he's a guy.

so i don't think they only get girls.

[purple_witch]

my best friend is working there. OK siya sabi niya. saka if maganda stats mo pwede kang 4 days lang pumasok anytime mo gusto. as in wala kang scheduled shift. pero pag downtime lang ata yun. tatanong ko uli.

[explorer580]

mababa ang basic pay dito. pag new grad ka, 12k lang. pag may experience ka, 12,500 and so on depending on experience. tapos 2k lang ang allowance. 15% lang ang night diff dito.

very strict rin dito. may gawin ka lang isang mali, you're out of a job. may palakasan rin...maraming mayabang na akala mo kung sino umasta eh pare-pareho lang naman kaming agents.

pangit ang environment...that's why i resigned after 4 mos.

[purple_witch]

my bestfriend just left the company. kase daw no OT pay sabi niya. parang hindi makatarungan.

[explorer580]

meron namang OT pay ah! wala lang OT pay if you're a trainer or sa HR...pero for agents, there's OT pay...in IHG, it's called EH or extra hours...

[queenkatie]

heard some negative feedbacks sa management. my friend was a former trainer here, she was forced to resign for some reason na management lang ang nakakaintindi and nakakaalam

[explorer580]

trainer? K ba ang initial ng first name nya? yup, heard about this and it really sucks!!! imagine ang daming batch na ang natrain niya...eh kung sya ang tatanggalin, tanggalin na nila lahat ng natrain nya diba?

[purple_witch]

well yun lang ang sabi ng bestfriend ko. saka yung isa ko pang kabarkada e HR dati jan na nagresign na rin. pinakiusapan ng management na bumalik kahit one month lang kase kelangan daw ng tao. so nagwork for thw whole month of dec yung friend ko, up til now wala pa siyang pay!

[explorer580]

aba bayani naman pala yang friend mo eh...dapat pagawan na yan ng rebulto sa edsa! hehehe...

[explorer580]

basta ang masasabi ko sa HR peeps dito, wala silang say...puro mga kano ang may final decision. kahit alam nilang unfair, wala silang magagawa basta kailangan ang Kano ang magdedecide...

kaya nga maraming nagreresign dito...mabilis ang turn-over...mali kasi ang palakad...

[queenkatie]

Originally posted by explorer580
trainer? K ba ang initial ng first name nya? yup, heard about this and it really sucks!!! imagine ang daming batch na ang natrain niya...eh kung sya ang tatanggalin, tanggalin na nila lahat ng natrain nya diba?

exactly, and please, training isn't the answer for everything, it's not an overnight thing, it's a process. being a tainer is a difficult job, it's like being a coach in a basketball team, if your team wins, it's because players perform better, they're good, has the experience, and well-motivated, but when they lose, it's because the coach/trainer is not good, not a good motivator, and doesn't have the capability to influence people. well, recruitment comes first before the training, so better check the process on the first muna.

[ff_]

yung 4 days/week work sched, i think sa mga agents lang. but other departments that have day shifts, 5 days pa rin. When I took the exam, PART (not all) of it was drafting letters/memo (based on a given situation), then there were the stuff that you would find in a standard company exam; logic, grammar, analysis, etc. A part of their exam was even similar to Globe's. Siguro you would find it weird why me letter-making sa exam nila, maybe because they want to know if you would be qualified for other positions too aside from the one you're applying for.

About the OT pay, baka naman nagkataon lang yun purple witch. Minsan kase lampas na sa cut-off nasusubmit yung mga OT and leave forms sa Acctg. dept kaya ciempre di agad pumapasok sa payroll. It happened to me once or twice but na-ccredit naman siya agad the following payday.

Yes, there are people here who act like they own the place but kahit saang workplace naman meron diba? Keber ko sa kanila di naman sila magpapa-sweldo sakin and hindi ko sila ka-department! As for the American big boss here, our director, he's strict when it comes to rules and regulations, but he still listens to what the employees have to say when it comes to certain things. Like what happened recently, muntik ng hindi niya ipabigay yung full Sick Leave payout sa amin because mawawalan daw kami ng balance, what if biglang kailangan mag-sick leave wala na raw magagamit. But I think as early as July or August last year, HR already sent out a memo that all unused SLs will be converted to cash this January 15. Well an agent had the guts to e-mail him and express his opinion na a lot of people were expecting a full payout, etc. etc. To make a long story short, the director changed his decision, apologize to all of us and allowed HR to give the full payout. I admired both of them after that, the agent for being brave enough to voice out everybody's opinion (which could have gotten him fired if the director was an *******) and the director for not being proud to admit he had made a mistake.

As for my boss(es) in Atlanta, no complaints so far, every time they visit us here at Manila they been very good towards our team and really recognize and appreciate the work we do (which kinda puts the pressure on us not to mess up, hehe)

I have no problem with the HR people, most of them are friendly and approachable, i just don't like the HR manager (she looks "plastic"). Oops! and i hate the IT manager, he's incompetent, mas magaling pa yung ibang staff niya sa kanya (honestly!)

[IceKnight]

any other info about this company? They called me up and asked me to come over for an exam, any tips or whatnot?

and any info about QA too? thanks! :D

[sleepyhead]

i took the test na and had the initial interview. baka di ko na lang ituloy. mas mababa nga yun sweldo kesa sa dati ko na job. reservations nga lang daw.

IceKnight good luck sa test! it's soo long and boring! :lol:

[IceKnight]

sleepyhead, how much ang basic/starting pay? :D

kung mas mababa sa dati kong job, wag na ***. hehe. ang gastos pa naman magwork sa RCBC bldg. :D

[claire_taylor]

I applied thrice in this call center, and thrice din ako bumagsak. I don't know what the problem is. I have more than a year call center experience naman and I have above average English communication skills. I passed all examinations, pero pagdating sa initial interview, bagsak ako. I don't know, maybe because I am too agressive for the position.

Oh well, when I learned about their compensation, nawalan na ako ng gana. Mataas pa rin compensation sa Sykes!

[sleepyhead]

IceKnight 12.5 actually sinabi na ren yun saken nun phone interview eh. ni-try ko na lang din. hehe!

claire_taylor sykes ka? nag apply ako jan! hehe!

[tammy05]

sleepyhead
QUEENtessentiaL


Join Date: Jun 2000
Location: under the stars
Posts: 722 i took the test na and had the initial interview. baka di ko na lang ituloy. mas mababa nga yun sweldo kesa sa dati ko na job. reservations nga lang daw.

IceKnight good luck sa test! it's soo long and boring!

ei!kelan ka na nagsumbit ng resume mo?

[tammy05]

sleepyhead
QUEENtessentiaL


Join Date: Jun 2000
Location: under the stars
Posts: 722 i took the test na and had the initial interview. baka di ko na lang ituloy. mas mababa nga yun sweldo kesa sa dati ko na job. reservations nga lang daw.

IceKnight good luck sa test! it's soo long and boring!

ei!kelan ka na nagsumbit ng resume mo?

[sleepyhead]

a couple of weeks ago ata? sa jobstreet lang eh. tas tinawagan din naman ako agad.

[tammy05]

thanks a lot!

[claire_taylor]

claire_taylor sykes ka? nag apply ako jan! hehe![/QUOTE]

Yeah, I'm working in SYKES.

[S3venthHell]

fyi, girls lang po tinatanggap dito... hotel reservations kasi...

hindi na po sila ganun. my former officemate is there right now and guy cia and major nia is i.t. but basically you really have to have call center experience.

[wandergirl]

Hello everyone...got a call from Hotel Intercon and passed the phone interview. They're inviting me for an exam this Monday. Wish me luck...any further advise would be appreciated :)

[cable_girl]

hi! can anyone tell me how much yung compensation sa IHG pag walang call center experience? do they accept people without call center experience?

[queen_zykee]

any thoughts?:bashful:

[baileys^]

I'm actually working here na sa IHG, pero i don't know kung tama desisyon ko na piliin to over Vision-X. I actually had the job offer the same day with IHG and VXI. kaso i choosed IHG. mas attractive ang pay dito sa IHG compared sa VXI, kaso i'm not sure pagdating sa commission. could anyone help me shed some light kung dapat ako magsisi for choosing IHG compared VXI. kapag nalinawan ako, I MIGHT consider transferring sa VXI!

[starfish82]

i think pag dating sa commision mas maganda ang vxi. pero madali lang **** sa IHG kc reservations lang (which im guessing dun ka napuntang dept). kaya lang i think theres a lot of negative stuffs about VXI (they have a forum here u can check it out to get additonal infos). what i dont like about IHG is palakasan system. walang growth pag di mo sila "friends". im not sure about reservation dept kc nag start lang *** ng jan.

anyways goodluck!

[baileys^]

ei starfish82, u also work here din ba? malamang PCLub k? oo nga, yer ryt! as in lahat ng nabasa ko sa VXI as pawang mga panget! hehe. magkano kaya kukumisyunin ng TOP AGENT here sa reservations? got any idea? e kayo jan sa PCLub, meron b?

[dogster_jr]

Do they accept walk-in applicants?

[baileys^]

yep! go here! 29/f rcbc tower 2. bring id

[mathilde143]

baileys yun commission around 1k to 2k a month lang naman hehehe.gandah noh? kaya they don't wanna talk about it eh.tapos yun top commission daw na 8k makukuha mo lang if 80PERCENT of your total calls e confirmed reservations. napakahampossible deba? at least yun ang news.ewan labo nila

[baileys^]

I applied thrice in this call center, and thrice din ako bumagsak. I don't know what the problem is. I have more than a year call center experience naman and I have above average English communication skills. I passed all examinations, pero pagdating sa initial interview, bagsak ako. I don't know, maybe because I am too agressive for the position.

Oh well, when I learned about their compensation, nawalan na ako ng gana. Mataas pa rin compensation sa Sykes!


That's very conceited of you Claire_Taylor! you sound so bitter! galing narin sa bibig mo na, 3 times ka nag-apply at 3 times ka rin nilagpak sa interview! malamang masyado kang ma-ere kaya ayaw ng IHG sayo. compensation-wise, ok naman ** sa IHG a. may allowance na non-taxable at higit sa lahat, in-house sya! oppurtunities are endless! anong call center k n ba nagtratrabaho ngayon para malaman ko na substandrad sila dahil tinanggap k?

[baileys^]

I applied thrice in this call center, and thrice din ako bumagsak. I don't know what the problem is. I have more than a year call center experience naman and I have above average English communication skills. I passed all examinations, pero pagdating sa initial interview, bagsak ako. I don't know, maybe because I am too agressive for the position.

Oh well, when I learned about their compensation, nawalan na ako ng gana. Mataas pa rin compensation sa Sykes!


That's very conceited of you Claire_Taylor! you sound so bitter! galing narin sa bibig mo na, 3 times ka nag-apply at 3 times ka rin nilagpak sa interview! malamang masyado kang ma-ere kaya ayaw ng IHG sayo. compensation-wise, ok naman ** sa IHG a. isang cut-off makaka 10k, idagdag mo pa commissions. may allowance na non-taxable at higit sa lahat, in-house sya! oppurtunities are endless! anong call center k n ba nagtratrabaho ngayon para malaman ko na substandrad sila dahil tinanggap k?

[baileys^]

I applied thrice in this call center, and thrice din ako bumagsak. I don't know what the problem is. I have more than a year call center experience naman and I have above average English communication skills. I passed all examinations, pero pagdating sa initial interview, bagsak ako. I don't know, maybe because I am too agressive for the position.

Oh well, when I learned about their compensation, nawalan na ako ng gana. Mataas pa rin compensation sa Sykes!


That's very conceited of you Claire_Taylor! you sound so bitter! galing narin sa bibig mo na, 3 times ka nag-apply at 3 times ka rin nilagpak sa interview! malamang masyado kang ma-ere kaya ayaw ng IHG sayo. compensation-wise, ok naman ** sa IHG a. isang cut-off makaka 10k, idagdag mo pa commissions. may allowance na non-taxable at higit sa lahat, in-house sya! oppurtunities are endless! anong call center k n ba nagtratrabaho ngayon para malaman ko na substandrad sila dahil tinanggap k?

[baileys^]

I applied thrice in this call center, and thrice din ako bumagsak. I don't know what the problem is. I have more than a year call center experience naman and I have above average English communication skills. I passed all examinations, pero pagdating sa initial interview, bagsak ako. I don't know, maybe because I am too agressive for the position.

Oh well, when I learned about their compensation, nawalan na ako ng gana. Mataas pa rin compensation sa Sykes!


That's very conceited of you Claire_Taylor! you sound so bitter! galing narin sa bibig mo na, 3 times ka nag-apply at 3 times ka rin nilagpak sa interview! malamang masyado kang ma-ere kaya ayaw ng IHG sayo. compensation-wise, ok naman ** sa IHG a. isang cut-off makaka 10k, idagdag mo pa commissions. may allowance na non-taxable at higit sa lahat, in-house sya! oppurtunities are endless! anong call center k n ba nagtratrabaho ngayon para malaman ko na substandrad sila dahil tinanggap k?

[starfish82]

yup @ baileys pclub ako. anong dept ka? incentive? isang malaking hay naku! hahaha.

mathilde- yup tama ka imposible nga kaya dami resign eh

[Leif_Erikson]

Mababa talaga sweldo dito sa ICHG. Buti hindi ako natuloy sa interviews ko. A friend from Etelecare went there and he wants to leave na kasi lugi siya sa sweldo considering he lives in the Marikina area.

Tama rin si Claire_Taylor; mas maganda sweldo and benefits sa Sykes!

[baileys^]

hindi naman siguro! kung ang lifestyle mo is talaga namang extravagant, edi you work hard nalang for the commission. petiks pa trabaho dito, bihira queeing! :)

[baileys^]

pero its to early parin to say diba? sa TELEPERFORMANCE, kumisyon ko is laging 23k a month!

[MovieBuff]

Hi! Im interested in applying here. Can i send my application online? Do they have a website? Any tips naman on the interview, exams etc? How bout yun salary, shifts? Need your help guys. I badly need a job kasi. Thanks.

[baileys^]

walk-in nalang para mas ok..... or bigay mo sakin full name mo, refer kita para tawagan k nalang nila. txt mo ako, 09228002240. pakilala ka!

[deb_kapamilya]

hi!!nagwalk-in ako last week sa ICHG last week, bakit sabi they will call me na lang daw, hangang ngayon wala pa? bakit sabi mo pwedeng walk-in?

[baileys^]

lagpak k sa test kung sa gayun! talagang mahirap test dito, bihira lang pumapasa!

[badang3l]

MAC nga ang computer pero DOS based naman ang programs...ang ganda ng facilities pero walang libreng kafe...san ka pa? dito ka na

[_LiLiTh_]

anong openings dito?

[baileys^]

general reservations and customer service ng intercontinental hotels group (holiday inn, crowne plaza, intercontinental hotel, etc.....)

[baileys^]

general reservations and customer service ng intercontinental hotels group (holiday inn, crowne plaza, intercontinental hotel, etc.....)

[timeassasin]

hi!!nagwalk-in ako last week sa ICHG last week, bakit sabi they will call me na lang daw, hangang ngayon wala pa? bakit sabi mo pwedeng walk-in?

Same thing happened to me a month ago. Nagwalk in lang ako, submitted my resume and left ( tatawag na lang daw sila ) . Not a word from them until now. Di pa nga ako nag eexam eh. Also,nakita ko sa ad last sunday na may opening na hotel performance specialist. I called the office to ask what the requirements are and they said they currently don't have an opening for that position. Ang labo. :rolleyes:

[baileys^]

pede talaga walk-in trust, me. baka naman underqualified kayo?

[lukeuokee]

pede talaga walk-in trust, me. baka naman underqualified kayo?


true true... nagwalk in ako.. and dami rin akong alam na nagwalk in na ka-batch ko at mga di ko ka-batch...

[baileys^]

petiks **, super!

[mai2_cutey]

speaking of IHG. I've been receiving a call from them since last week pa. Yes, I remember sending an application to them but I didn't expect to receive a call from them immediately. Ilang missed callls din un sa phone ko from IHG *** un. I didn't know so i just ignored but when they luckily caught me on the phone, they asked me some questions about myself and etc..and asked me if Im interested to pursue my application and I said yes. So i was scheduled for an exam/interview the following day but unfortunately d me, nakapunta. Tpos the next day, they called again kng pupunta pa ba me, i confirmed to come in the set schedule pro when the day came, d p rin nakapunta, and for the last time they called again if im still interested sbi ko Yes, my prob me sa sched *** d me nakakapunta. They were very insistent and since they took the effort to really contact me, I'll make it up a point na mkapunta tom for my sched. exam and interview..We'll i just never thought that they'd be very insistent..bka in need **** ***..I just hope that pay is competitive enough..Im willing to give up my job right now for them bsta ok *** pay and benefits..

[Leif_Erikson]

I have a friend who works there. I even applied there too and got repeated calls from them after I didn't show up for the interview (due to sched conflicts).

My friend said OK lang di ako pumunta kasi maliit lang sweldo doon. 14-15k lang ang takehome pay niya daw. Considering he lives in Antipolo and works in ICHG in Makati, it's not much.

[baileys^]

IHG is now expanding, we're now opening a branch in Baguio City by 3rd quarter of 2007.

[newyorker]

okay ** sa IHG, nice facilities. Yung mga interesado pm nyo me para ma refer ko kayo sa HR.

[newyorker]

baileys,
sa hr ka ba or pclub?:)

[gahan]

ask ko *** kung how much ang starting pay, sbi q kc nung initial interview, they cnt give me 18k, sbi q kc un ang salary q s etel eh. may phonescreening, tapos mgeexam, essay yung exam, mdali ***, then initial interview, ok **** sbi sken eveluate *** application q then tatawagan, tnawagan ** knina, may final exam p dw. anu kaya sunod?
tomorrow ang final exam, pg ok dw ok, training will start on aug 13. eh ang tgal naman. ngaadvance hiring daw *** kaya meron n new hires set for training this july. ang problema nga daw, nawawala *** mga nabigyan ng job offers kc naiinip, bka mainip din ako. interested ako kc mdali *** work, *** pressure mxiado. does anyone care?

[baileys^]

follow-up mo lang friend! hindi naman po kasi ako from HR e.
857 8800. mababait naman mga HR jan e. ayt!

[LabuyoXVIII]

Just started with IHG a few weeks ago, I chose to sign with IHG over the higher offer of Sutherland. Yes, some would say that the initial basic pay is low, cos everyone is thinking that it's a call center. The set-up is like a call center because you're taking in calls, but you're working for the hotel. Ergo, they really won't give you what you're expecting.

I guess, if you're after the pay, you won't sign with IHG. But if you came from a very TOXIC account like I did, you'd think about the workload first... cos being in Reservations is easier...

Plus.. you get discounts in all hotels under the IHG umbrella worldwide. So, that's a plus... :)

[Leif_Erikson]

Pray tell me, how can you use the employee discounts at all IHG hotels worldwide if in the first place, you can't even afford to go abroad with your salary; and in the second place, how can you use the discount when you can't afford the hotel room rates on your low salary?

BTW, the RCBC center still is a call center, in-house nga lang, cuz they TAKE IN calls from people who want to make reservations.

[newyorker]

Ha! ha! ha! I like u guy! very logical comment! I am working with IHG now...and yes it is a call center...ang advantage lang eh "in-house" so mas may stability. At mabibilang sa daliri ang local hotels ng IHG. Also, you will enjoy the "employee rate" upon regularization pa.

At sino maysabing petiks? eh graveyard shift ako ngayon sa PClub super dami ng calls...as in nagooverlap pa minsan! kaya nga I dnt even realize na 3am na kasi walang patid ang calls ngayon.



QUOTE=Leif_Erikson;20679024]Pray tell me, how can you use the employee discounts at all IHG hotels worldwide if in the first place, you can't even afford to go abroad with your salary; and in the second place, how can you use the discount when you can't afford the hotel room rates on your low salary?

BTW, the RCBC center still is a call center, in-house nga lang, cuz they TAKE IN calls from people who want to make reservations.[/QUOTE]

[fmfrancisco]

yung story ko naman with Intercontinental...haay super nkakainis...imagine nag contract signing na...nkapag pa pre-medical exam nko..orientation nlng...wait daw ako ng text or call for the schedule within the week, aba!... tpos na yun week *** ako n yung tumawag... and sbi skin ng HR, d raw nla ako nakontak *** "Next batch" nlng daw ako...badtrip kc Dec.2006 ngcontract signing at ang starting date ko ay January 8, 2007. Pro anu n ngayun July na..kamust naman...ang daming kasabay na job offer sakin that time...Quinteraction, ePLDT, at Philamlife AIG... tinanggihan ko kc mas pinili ko ang Intercontinental...tpos tatarantaduhin lang *** nla yung application ko...grabe! Up until now...badtrip pa rin ako sa Intercontinental Hotels Group na yan...

[baileys^]

yung story ko naman with Intercontinental...haay super nkakainis...imagine nag contract signing na...nkapag pa pre-medical exam nko..orientation nlng...wait daw ako ng text or call for the schedule within the week, aba!... tpos na yun week *** ako n yung tumawag... and sbi skin ng HR, d raw nla ako nakontak *** "Next batch" nlng daw ako...badtrip kc Dec.2006 ngcontract signing at ang starting date ko ay January 8, 2007. Pro anu n ngayun July na..kamust naman...ang daming kasabay na job offer sakin that time...Quinteraction, ePLDT, at Philamlife AIG... tinanggihan ko kc mas pinili ko ang Intercontinental...tpos tatarantaduhin lang *** nla yung application ko...grabe! Up until now...badtrip pa rin ako sa Intercontinental Hotels Group na yan...

bitter pa sa ampalaya!

[LabuyoXVIII]

Pray tell me, how can you use the employee discounts at all IHG hotels worldwide if in the first place, you can't even afford to go abroad with your salary; and in the second place, how can you use the discount when you can't afford the hotel room rates on your low salary?

BTW, the RCBC center still is a call center, in-house nga lang, cuz they TAKE IN calls from people who want to make reservations.

again, on my end, i am not complaining. i came from another call center which pays higher, pero i chose to be with IHG since HRM grad ako. yes, in-house sila, walang client that you have to please. if salary is all that you want, hindi nga dapat IHG ang maging work mo. everyone complains, it's a matter of perspective. i choose to see it differently, it's no longer a matter of how i'm going to use my employee rate come regularization. i work, and i can afford the hotel room rates...

[baileys^]

and the discount that we're talking about here is not your idea of discount na nakukuha mo basta-basta sa mga low-end hotel.

just imagine my recent trip sa HK, i stayed with one of our hotel there. the daily rate there is approximately PhP 11,000 ++, with our employee rate i got the chance to pay like PhP 3,000 ++ (depende sa exchange rate).... halos kalahati! kaya nga kami sa team magiinuman lang, maghohetell p kami. hindi naman sa pagmamayabang pero sawa narin kami....... kaya mga hotels naman namin abroad ang target namin!

[[k]jwan]

and the discount that we're talking about here is not your idea of discount na nakukuha mo basta-basta sa mga low-end hotel.

just imagine my recent trip sa HK, i stayed with one of our hotel there. the daily rate there is approximately PhP 11,000 ++, with our employee rate i got the chance to pay like PhP 3,000 ++ (depende sa exchange rate).... halos kalahati! kaya nga kami sa team magiinuman lang, maghohetell p kami. hindi naman sa pagmamayabang pero sawa narin kami....... kaya mga hotels naman namin abroad ang target namin!

baileys^; anong department ito? Reservations or Priority Club? When will your Baguio Center open?

[gasbum]

Hi baileys^, would you have an idea kung magkano ang salary sa Baguio na site?

[baileys^]

starting?

16k...

not bad diba?
at hindi sya provincial rate!

[freshbabe]

I have a friend who works there. I even applied there too and got repeated calls from them after I didn't show up for the interview (due to sched conflicts).

My friend said OK lang di ako pumunta kasi maliit lang sweldo doon. 14-15k lang ang takehome pay niya daw. Considering he lives in Antipolo and works in ICHG in Makati, it's not much.

bakit mas mataas ang RATE SA BAGUIO??? kesa sa manila site???

[dynomitemachine]

Any news on the Baguio site? Do you have to got to Baguio to apply there or can you apply online? Where in Baguio is their office?

[shane112180]

may employment bond ba **?

[namazucon]

may employment bond ba **?

Walang Bond dito!

[[k]jwan]

starting?

16k...

not bad diba?
at hindi sya provincial rate!

huwaaat?! is that for people with or without cc experience?

parang hindi naman ako makapaniwala na mas mataas ang rate ng Baguio people sa Manila people...

if that's the case... naku, a lot of the people from the Manila site will not be happy.

[mastaveit]

huwaaaatt!!

ndi **** ata makatarungan yan.. mas mtaas sa baguio kesa sa min dito sa PHLRO?

ouch.. in fairness, mejo mababa nga ang pay.. 3 years nko dito pero ndi pa lagpas ng 20k ang salary ko.. well, sa sykes 8 mos *** ako pero mas mataas pa ang sweldo ko dun nung agent ako dun.. pero sa trabaho, sobrang walang binatbat ang pagiging petiks dito kesa sa sykes.. hehehe..

I started as a PClub agent, tpos nalipat sa isang department na madaming gustong pumunta..

hahaha.. buti nlng natanggap ako dito.. sarap! try nio rin dito..:lol:

[killerinstinct]

nice...IHG's got a thread n ***...it's great working in this company and if u want a less stressful life that should begin with a non-stressful work...na-miss ko tuloy PHLRO, but i'm happy here in Baguio.Ciao!

[mastaveit]

anong balita dyan sa baguio killerinstinct?

magkano na ba ang starting dyan?

[LabuyoXVIII]

Oo nga... what's new sa PHPRO?

hindi naman ata active ang mga taga-PHLRO dito sa PEX eh... wala naman akong kilala na nandito.

[pink13]

nagsstart na ba ang october batch?

[cinemeister]

gees.its been 6 months na since i left IHG.
i miss my batchmates and friends na ***** mga HHD at CRT na.
if you got plans in working to Intercontinental Hotels Group brands di lang here pero as in around the earth hehehe like Holiday Inn, Intercontinental Hotel, Crowne Plaza, Staybridge, Candlewood Suites, Holiday Inn Express, nakakamiss pala *** mga brands na yun, e dito na kayo magwork theyve got the best training, team managers, and admin people.

why i left?
lets say, insatiability

[etomak1]

interested ako mag-apply dito... pano po kaya mag-apply?

[LabuyoXVIII]

Check our openings sa jobstreet or better yet, you can also leave your resume with our HR Coordinator at the 29th floor of RCBC Plaza Tower II.

[pink13]

i applied last May pa po...may idea po *** kung kelan tatawagan *** mga May applicants? O natawgan na ba nagsstart na ***? hehehe...

[LabuyoXVIII]

Huh? Last may pa? For what department ba? Continuous ang hiring for some departments that we have here in IHG. If you want, you can check with HR regarding this.

[pink13]

onga po eh...sabi po kc nila,May applicants are for October batch,,,eh i didn't receive any calls or emails.....kung tanggap man o hindi...kaya un...anyway, thanks po.=)

[mr.green]

do they have openings for trainers or team leaders? :)

[baileys^]

do they have openings for trainers or team leaders? :)

wala. lahat ng admin position dito are internal.

[pit bull]

huwaaaatt!!

ndi **** ata makatarungan yan.. mas mtaas sa baguio kesa sa min dito sa PHLRO?

ouch.. in fairness, mejo mababa nga ang pay.. 3 years nko dito pero ndi pa lagpas ng 20k ang salary ko.. well, sa sykes 8 mos *** ako pero mas mataas pa ang sweldo ko dun nung agent ako dun.. pero sa trabaho, sobrang walang binatbat ang pagiging petiks dito kesa sa sykes.. hehehe..

I started as a PClub agent, tpos nalipat sa isang department na madaming gustong pumunta..

hahaha.. buti nlng natanggap ako dito.. sarap! try nio rin dito..:lol:


petiks ba kamo? I'm from Sykes... calls ko sa isang linggo marami na ang 5, tig 3 minutes lang yun... and to think na sa US kami nagtraining :rotflmao: Ortigas site ako...

[shpadoinkle]

up ko lang...

[axl08]

may chat or emails support pa dito?

[LabuyoXVIII]

may chat or emails support pa dito?


Call center ang set-up siya with call center operations pero not necessarily a call center. May chat dito, e-mail support is integrated to phone agents. May Internet Response din dito pero since medyo mababa ang turnover, hindi laging nag-hire.

[kjst_21]

Hi! Ano website nila? Interested sana ako. Thanks.

[drakma]

Ano opening **?

[quichelorraine]

yep! go here! 29/f rcbc tower 2. bring id

Do IHG offer part-time slots? =)

[killerinstinct]

Here i am again,5 long months after my last post and kinda 'missed tuloy ang PEX thread and i got questions left unanswered.First off with Masteveit's query,initial offer here is 16.5k++ and if i'm gonna dissect that figure it would mean 13.5k (basic) + 2k (allowance) + 1k(skills allowance) +1k (CHAMP=perfect attendance w/ no OB)+2k(operational incentives)-Ops incentives varies on individual performance,can be lower or even higher than 2k.Let's check Labuyo XVIII's - hey bro! hope ur doin' great down there in manila...Well,PHPRO is growing literally and figuratively...From 3rd qtr of 2007 'til now we grew by more than 150% (30agents by '07 - almost 400 1st/2nd qtr of '09).Employee satisfaction? the greatest so far in all the centers worldwide with 80% satisfactory ratings results from our ESPS and Employee surveys(even higher than that of SLCRO,CHSRO,PHLRO and all CROs).So what's new in PHPRO,by next wk 4April it's gonna be our 2nd Open House,employees can invite their families & friends even competitors from other Call centers and live the intercontinental life that day so they can see with their own eyes how good it is to work here in IHG.Visitors and guests will enjoy our spacious location,can have picnics everywhere w/in the center and enjoy free foods(mostly grilled),games and booths(thanx to Coke as our sponsor) set up by different teams plus get a tour inside and out of the office.
Hope you can come over to PHPRO once you vist Baguio and we'll be glad to give you a tour.Until,next time!

[killerinstinct]

I'm gonna explain it in less than 5 sentences.When every if not all company here in Baguio started to do cost-cutting,down-sizing and even shortening workdays and worktime.IHG Baguio is continously hiring the best people,offering Extra hours or OT (i mean offer & not obliged),have a center gimiks like Open House,Room-to Grill days(managers even the Site Director make IHAW for our agents fav BBQ,grrilled burgers,hotdogs,etc) ,Dress-like- something workdays and most of all annual merit increases.No wonder Trainers,Team leads & Admins of other call centers in Baguio are opting to become an agent and that's not easy çoz you gotta have guts and balls to swallow ur pride and not think of your EGO,if you know what i mean (IHG agent salary = or > than any TLs/trainers in Baguio).Ciao!

[LabuyoXVIII]

Hey killerinstinct - PHLRO's doing great! We're migrating floors. PClub is going down to the 28th and the HSG and DSG are going up the 29th. I know what you mean - Room to Grill? WOW!!! Management here also started handing out food at the breakroom since Spring Break started - which means added revenue for the company - and that means, MORE CALLS offered and answered for those who are in Reservations.

ESPS starts next week - it's time again to be heard. May letter na ba sa inyo regarding merit increase? April na this coming wednesday and wala pa ang letters, eh.

Hello to everyone in PHPRO! :) *wave*

[prettylicious06]

hi! got an intrview on thurs for csr post.. wish me luck!:) curious *** who will we cater local customers b or in abroad? tnx

[LabuyoXVIII]

hi! got an intrview on thurs for csr post.. wish me luck!:) curious *** who will we cater local customers b or in abroad? tnx

Hi! First off, good luck sa interview mo this coming Thursday. :) Customer Care ba ang post mo? If so, you'll be handling concerns and issues from our members from all over the world - Americas, EMEA, APAC and ANZ.

Depende kasi yan, eh. If you get into Reservations, most of the time US guests yan, depending on the time of the day, you get calls from all around the world. Pero may dedicated department na din for APAC and ANZ sa Reservations.

Again, good luck.

[prettylicious06]

Hi! First off, good luck sa interview mo this coming Thursday. :) Customer Care ba ang post mo? If so, you'll be handling concerns and issues from our members from all over the world - Americas, EMEA, APAC and ANZ.

Depende kasi yan, eh. If you get into Reservations, most of the time US guests yan, depending on the time of the day, you get calls from all around the world. Pero may dedicated department na din for APAC and ANZ sa Reservations.

Again, good luck.


i dont know it yet kung *** post me bsta csr *** *** nka-indcate s txt! eh d the shiftng schedule is 24/7 it's not all graveyard? ask ko *** kung how much is the salary offer, is it negotiable? tnx so much...

[icecrystal]

I am scheduled for an interview as well but I'm having second thoughts about pursuing my application because of the pay. according to killerinstinct "initial offer here is 16.5k++" including allowances. I am getting more than that with the call center that I'm currently working for. Is the 16.5k++ the standard offer for all prospective employees or do you get a much higher offer if you're a tenured CSR. I hope that someone will be able to shed light on this matter. thanks!

[LabuyoXVIII]

I am scheduled for an interview as well but I'm having second thoughts about pursuing my application because of the pay. according to killerinstinct "initial offer here is 16.5k++" including allowances. I am getting more than that with the call center that I'm currently working for. Is the 16.5k++ the standard offer for all prospective employees or do you get a much higher offer if you're a tenured CSR. I hope that someone will be able to shed light on this matter. thanks!

Hi, if you're looking for a high-paying company, IHG might not be the company for you. Again, this is a Service Center with a call center set-up. The work here is fairly easy, hence a seemingly "lower" pay compared to other call centers.

[prettylicious06]

i wasnt able to come on my ntrview last june 4.. un kc *** nguulan nd tga malabon p ko *** lam nio n hrap tlg lumabas! ok *** bng mgpare-sched ng ntrview ntrested p **** akng i-pursue *** aplication ko eh.. ngtxt **** ako before d ntrview n hnd ak mkpunta *** *** no reply?! ask ko rin kung mbilis b ang aplication process **? tnx

[prettylicious06]

I've talked with ms. len whose d contact person in hr and she agreed to give me another ntrview sched on wed! promis ds time no matter *** happens ill b there.. i just hope that im making d ryt move hehe!

[LabuyoXVIII]

Good luck ulit, huwag kang kabahan, ok? Once you get there, the person sa reception will hand you a form that you have to fill-up. May essay dun, so just be prepared. I'm just not sure what the question is now.

Also, let me know kung matapos mo yung diagnostics test ok? Wala pa kasing nakakatapos nun, eh. :lol:

If you're there around 9am, you might see me passing by the reception area. Hahaha. Good luck.

[prettylicious06]

i'll go there @ 2pm kc db my rally sa ayala tom. morning bk kc magulo! pro i'll definitly b there.. balitaan n *** po kita! ;)

[LabuyoXVIII]

i'll go there @ 2pm kc db my rally sa ayala tom. morning bk kc magulo! pro i'll definitly b there.. balitaan n *** po kita! ;)

Sorry, ngayon ko lang to nakita. 2PM? Hindi ba mas magulo kapag 2PM ka na nagpunta since mas madami nang tao going in the CBD for the rally? I'm just saying.

Anyway, update us how things went for you. Blow-by-blow account if possible (good and bad points, ok?):D

[prettylicious06]

Sorry, ngayon ko lang to nakita. 2PM? Hindi ba mas magulo kapag 2PM ka na nagpunta since mas madami nang tao going in the CBD for the rally? I'm just saying.

Anyway, update us how things went for you. Blow-by-blow account if possible (good and bad points, ok?):D

i just went there knina and it went well ****! actually hnd n rin ak pmunta last tym kala ko nga kc morning *** rally *** ako ngpsched ng afternoon eh 5pm ***! grbe 7pm n me ntpos knina umabot ak hngang final ntrview, i was ntrviewed by mr.ced del rosario do u know him? just ** n *** daw sa twg ng hr for d results w/in ds wik! question, if pasado ko sa final ntrview *** wil be d next step medical nb?

[Katch]

i am from IHG. used to be from Reservations and now I am non-phone :bashful:

[yhan02ph]

hello I applied here last week by online but still doesnt have a reply?

[vanalex]

i just want to know if this company still hires for an agent?and how is there hiring process be done?because i want to apply in this company.and lastly what are the requirements they need?thank you!hope they could give me the answer immediately.:-)

[vanalex]

im asking for the IHG Baguio.thank you.

[LabuyoXVIII]

i just went there knina and it went well ****! actually hnd n rin ak pmunta last tym kala ko nga kc morning *** rally *** ako ngpsched ng afternoon eh 5pm ***! grbe 7pm n me ntpos knina umabot ak hngang final ntrview, i was ntrviewed by mr.ced del rosario do u know him? just ** n *** daw sa twg ng hr for d results w/in ds wik! question, if pasado ko sa final ntrview *** wil be d next step medical nb?

Ah, ok. So, for Loyalty Marketing ka pala. I wonder how it went? I have a blockmate who started training for Priority Club last week or the week before? Did you get a call from them regarding the result of your final interview?

If pasado, JOB offer > Orientation > Medical > Start of training.

[LabuyoXVIII]

i just want to know if this company still hires for an agent?and how is there hiring process be done?because i want to apply in this company.and lastly what are the requirements they need?thank you!hope they could give me the answer immediately.:-)

Hello, I'm not sure if they are hiring for IHG Baguio. But if you're in the area, try to check them out. Requirements? Being a college graduate is the main requirement. They're not particular with experience. But they indeed do a background check.

[vanalex]

Ok!thank you then for the generous reply.

[icecrystal]

may annual performance appraisal ba dito? if so, ilang percent yung maximum increase? thanks

[LabuyoXVIII]

may annual performance appraisal ba dito? if so, ilang percent yung maximum increase? thanks

Merit increase based on your performance ang meron sa IHG. With regards to the percentage, I can't tell, sorry. Depende sa performance mo at sa revenue ng company as a whole worldwide.

[agent_booba]

hi!

pwede po ba part time dito or fixed graveyard sched..im a student looking for a night job eh..by the way i have 2 yrs 7mos cc exp..pwede nyo po ba ko irefer..?

[yhan02ph]

any updates! Do they also have morning shift?Thanks sa magreply.

[hegemony]

sino may alam ng emasters? mahirap ba? anu ginagawa dun?

[ajman]

ako rin, sa e-masters din ako lalagay. stress ba dito?

[chakababe]

graduates lang tinatangap dito

[ajman]

well, i'm a college graduate

[yhan02ph]

any updates? what account yung may morning shift?TY

[Mitch1981]

anu pwede applyan dito sa IHG?? at may exams ba dito?

[LabuyoXVIII]

any updates? what account yung may morning shift?TY

Phone positions lang ata ang opening lately, so malamang 24/7 ang operations nun - and most likely, nights ang shift or training.

[Mitch1981]

anu work merun sa IHG? sorry hinde ko magets thread dito.. csr ba need nila dito??

[yhan02ph]

Phone positions lang ata ang opening lately, so malamang 24/7 ang operations nun - and most likely, nights ang shift or training.

thx sa info*okay*

[yhan02ph]

How's the working environment? is it toxic (management, people)?

[LabuyoXVIII]

How's the working environment? is it toxic (management, people)?

Depende sa definition mo ng toxic. I don't think it is. Masaya magtrabaho dito. Management's ok. View on people are subjective pero pretty much ok.

[yhan02ph]

Thanks sa info, is it true one day processing ang IHG?

[chakababe]

Thanks sa info, is it true one day processing ang IHG?


not one day process, after initial, usually tatawagan ka again for exam to be scheduled on a different day..then after exam, final then JO sched again for a different day...

[yhan02ph]

Does IHG an equal opportunity employer? (kulit ko..hehe)

[LabuyoXVIII]

not one day process, after initial, usually tatawagan ka again for exam to be scheduled on a different day..then after exam, final then JO sched again for a different day...

It actually really depends? I guess ganito na now. Two years ago (when I applied for the company), one day processing lang. But then again, it depends if there's a Manager available to interview you. After the final interview, I already had my JO.

Does IHG an equal opportunity employer? (kulit ko..hehe)

Yes, IHG is an equal opportunity employer.

[yhan02ph]

Do they accept applicant even on holidays? I had my schedule initial interview last monday but I wasn't able to come, is it still ok if I go tomorrow?thanks ulit!

[LabuyoXVIII]

Do they accept applicant even on holidays? I had my schedule initial interview last monday but I wasn't able to come, is it still ok if I go tomorrow?thanks ulit!

Please call HR back on Monday or send a text message if you received any from them with the number they used to contact you. Our HRD is closed during holidays.

[yhan02ph]

totoo ba na ramping-up and IHG ngayon?

[LabuyoXVIII]

totoo ba na ramping-up and IHG ngayon?

I'm not sure. Depends sa department. Sa Customer Care ata and Reservations.

Nagkaroon kami ng opening for non-phone, eh. They've been screening a lot for that post.

[yhan02ph]

does anyone knows the no# of HR? TIA

[annimamba]

i earned $6 in 3 days...it's free!!

see details here:
http://www.incentria.com/index.php?ref=mzap

[Papa Bear]

apply there personally.. they prefer walk-ins..

sabihin mo na lang na you were scheduled for an exam.. hehe :)

[rcamil41]

apply there personally.. they prefer walk-ins..

sabihin mo na lang na you were scheduled for an exam.. hehe :)

where is their office? Do they accept undergrads?! thanks!

[Papa Bear]

sa RCBC makati, just ask the front desk girls na you're for interview sa IHG
they will give you a piece of paper or something..

parang list of CCs sa bldg.. hehe :)

[yhan02ph]

i have a scheduled final interview but i wasn't able to come can i still reschedule it?

[icecrystal]

had the first interview and exam last week. they said they'll evaluate the papers first and they'll get in touch. i've been waiting for 5 days already. does this mean wag na ako umasa...

[LabuyoXVIII]

i have a scheduled final interview but i wasn't able to come can i still reschedule it?

Yung first time mo for an initial interview, you had to re-schedule that din diba? Sa Final interview din?

Well, call HR and ask if they can have your final interview re-scheduled. Btw, for what position are they considering you for?

[LabuyoXVIII]

had the first interview and exam last week. they said they'll evaluate the papers first and they'll get in touch. i've been waiting for 5 days already. does this mean wag na ako umasa...

It wouldn't hurt for you to follow-up on the status of your application. Call the HRD na lang.

[yhan02ph]

@LabuyoXVIII, hindi ko pa alam eh, akala ko nga di me nkapsa kasi pinaalis na kami ng room after ng exam tapos may pinaiwan na isa..tnx sa info..

[nyt_owl]

i am from IHG. used to be from Reservations and now I am non-phone :bashful:
hi katch! ano nature ng job sa IHG...ive been in the call center industry for far too long and now looking for something new..thanks :)

[LabuyoXVIII]

hi katch! ano nature ng job sa IHG...ive been in the call center industry for far too long and now looking for something new..thanks :)

Nature of work sa IHG? Hotel work in a call-center set-up. Well, for the most part - kung phone ka. Kung off-the-phone ka naman, normal office hotel work ang feel.

[iakxym]

do you have vacancies? i've been with the cc biz for four years now i want to try something new naman :)

[LabuyoXVIII]

do you have vacancies? i've been with the cc biz for four years now i want to try something new naman :)

I think we do. Please drop by the 29th Floor of RCBC Plaza Tower II to submit your resume.

[nyt_owl]

Nature of work sa IHG? Hotel work in a call-center set-up. Well, for the most part - kung phone ka. Kung off-the-phone ka naman, normal office hotel work ang feel.
thanks ha...ill try to go there next week :)

[Papa Bear]

magkano ba basic sa IHG? :)

benefits?

[rcamil41]

I'm not sure. Depends sa department. Sa Customer Care ata and Reservations.

Nagkaroon kami ng opening for non-phone, eh. They've been screening a lot for that post.

what positions are non-phone? And How do I apply?

[LabuyoXVIII]

what positions are non-phone? And How do I apply?

Most of the openings are for phone positions, if I'm not mistaken. How to apply? Go to the 29th Floor of RCBC Plaza Tower II and hand in your resume.

[nelski09]

@ LabuyoXVIII,

how much ang starting salary dito for back office support?

What are the benefits na din?

Thanks:D

[bourne_again]

I know you only accept college graduates. Has the policy changed, regarding that? I mean, do you accept college undergrads now?