ACS Verizon DSL Tech Support

[The_simpsons]

:D Advanced Contact Solutions is Hiring for DSL Technical Suppport Representatives. The basic is 18K, after certification (training) there is a 5k bonus and if you stay with the company for 3 months we will give you another 10k as a bonus. Please walk-in AB Plaza Bldg. buendia cor Tordesillas Makati, its a 1 day hiring process. All other accounts are hiring too like Financial Services, Telecoms, Ticketing and Reservation. Please pm me if you need additional info.


Verizon DSL Techs, what can you say about our account?

[MnEsArEtE]

im currently working for 7 months now with the same account in another call center... its taking forever for my application for TL and since andami na namin dito mahirap na magapply for higher positions


can I apply there as a trainer or team leader?

[BawbnoY]

Yeah Right! 18k daw basic! baka 18k Package. niloloko mo naman mga tao dito. Imposible mag-offer ng 18k ang ACS

[The_simpsons]

Yes the basic is 18k,

[The_simpsons]

im currently working for 7 months now with the same account in another call center... its taking forever for my application for TL and since andami na namin dito mahirap na magapply for higher positions


can I apply there as a trainer or team leader?

Yes the position for TL and Trainers are open, so youre from Telectech. In fact we have lots of people coming from Teletech, Convergys and RMH. Please feel free to walk-in anytime. We currently have 236 in production and 250 in training, this is a 1t seater account.

[The_simpsons]

Yeah Right! 18k daw basic! baka 18k Package. niloloko mo naman mga tao dito. Imposible mag-offer ng 18k ang ACS

Hi, 18K is the basic and not the package. If you want to verify please contact the HR or recruitment dept 8825400. Verizon DSL has the highest basic across all ACS accounts, and we encourage lateral movement, recently 80+ agents from DTV moved to DSL and they will enjoy the same increase in their basic pay.

PM me if you have concerns and I can enlighten you, it shows you have little faith please verify the info first before you blurt out reckless statements.

[DEATHWALK]

Hi Simpsons. I left my resume there in ACS 2 weeks ago coz i still have work in the evening. I asked the front desk if they have openings for TLs but said none and i still havent heard from them since then......

[jbla]

Hi, 18K is the basic and not the package. If you want to verify please contact the HR or recruitment dept 8825400. Verizon DSL has the highest basic across all ACS accounts, and we encourage lateral movement, recently 80+ agents from DTV moved to DSL and they will enjoy the same increase in their basic pay.

PM me if you have concerns and I can enlighten you, it shows you have little faith please verify the info first before you blurt out reckless statements.

dude diba taga dell? asa ACS ka na *****???

[dmartian28]

1 day din po ba processing nito?

[Milliardo]

How long is training for this account?

[elvisriley]

Do they have an opening for TL positon? Can we apply online?

I went there two weeks ago but the only position avail is TSR/CSR and whats worst you have to apply directly online (LAN) and wait for your turn for an avail computer. And they will have you wait for a long time. If theres an online applic for TL position, it will be more convenient and hassle free.

[poohkies]

Hi, 18K is the basic and not the package. If you want to verify please contact the HR or recruitment dept 8825400. Verizon DSL has the highest basic across all ACS accounts, and we encourage lateral movement, recently 80+ agents from DTV moved to DSL and they will enjoy the same increase in their basic pay.

PM me if you have concerns and I can enlighten you, it shows you have little faith please verify the info first before you blurt out reckless statements.


nagwowork na ako dito sa ACS and 18k lang talaga wala naman Transpo allownance or food allowance ...

correct me if im wrong ... ano pa ba dapat ma rerecieve namin na perks?

[The_simpsons]

Deathwalk, sent you a Pm.
jbla, diba taga acs ka din dati? anyway yes im with ACS.
Milliardo, training is 4days softskills, 2 weeks product specs, 1 week abay and 1 week nesting.- we are trying to compress everything in 1 month
elvisriley, pm me your email address, TM positions are currently on hold, we have 31 in place but we need 36 more.

[elvisriley]

Deathwalk, sent you a Pm.
jbla, diba taga acs ka din dati? anyway yes im with ACS.
Milliardo, training is 4days softskills, 2 weeks product specs, 1 week abay and 1 week nesting.- we are trying to compress everything in 1 month
elvisriley, pm me your email address, TM positions are currently on hold, we have 31 in place but we need 36 more.


Yes, i already sent you a PM... Thanks.

[clark_styx]

kakagaling ko lang sa acs kanina,job offering na ata ko for dsl myang 5..haay..

[clark_styx]

start nako sa mon!! ang bilis talaga ng processing nila..kanina lang ako na nagaaply

[DEATHWALK]

Hi Simpsons, I didnt receive your PM.....

[jbla]

Deathwalk, sent you a Pm.
jbla, diba taga acs ka din dati? anyway yes im with ACS.
Milliardo, training is 4days softskills, 2 weeks product specs, 1 week abay and 1 week nesting.- we are trying to compress everything in 1 month
elvisriley, pm me your email address, TM positions are currently on hold, we have 31 in place but we need 36 more.

yup..pede ba ko magreapply dyan same position as dati kong position pero dyan sa verizon na..hindi agent ha=)

[ooh_lalahh]

ano po bang address ng ACS?***'s the earliest time na pwedeng pumunta and kailangan bang nka-business attire o pwede na jeans lang? :confused:

[ooh_lalahh]

ano po bang address ng ACS?***'s the earliest time na pwedeng pumunta and kailangan bang nka-business attire o pwede na jeans lang? :confused:

[ooh_lalahh]

ano po bang address ng ACS?***'s the earliest time na pwedeng pumunta and kailangan bang nka-business attire o pwede na jeans lang? :confused:

[ooh_lalahh]

sorry multiple post..nge-error xe ang pex e...

[clark_styx]

8 am magandang pumunta..wala pa gano tao dun..loc nya is sa ab plaza,gil puyat cor tordesillas st makti..malapit sya sa mapua..

[ooh_lalahh]

^^tnx..isa pa pong tanong...klangn po ba nka-business attire? or *** casual ***? tnx agen..

[clark_styx]

sana makapasa ko sa training..iwelcome nyo naman ako..wave 9 po ako ng DSL online!!

[The_simpsons]

Welcome Wave 9 Verizon DSL, i think 86+ na kayo sa wave na yan. I hope to see you soon.

jbla- Why do you want to leave DELL? anyway you can email your resume and the Program Manager will expedite the application

ohlala- casual, business attire it doesnt matter. We dont judge people by the way they look anyway. :)

[spidermanila]

I was suppose to be wave 5 but I did not grab the offer. Maganda na sana ang account, the position is level 2 pa, competitive din ang salary and perks especially the 5k certification bonus and 10k retention bonus. facilities wise, pwede na rin, bago ang site at magaganda ang station with a retro look production area with a 15" fujitsu flat screen pc. accounts wise, verizon is the biggest telecom company in the states before the merger of att, sbc and bellsouth pero malaki pa rin sila and also one of the most admired. i was with att long distance outbound b4 with another call center and verizon is our biggest competitor, ayaw talaga mag switch ang mga cutomer kasi satisfied daw sila sa verizon, so that means maganda ang service nila. sabi nga namin b4, kung may verizon lang dito sa pinas lilipat na kami dun.eto na nga , andito na verizon sa pinas at nanghihinayang din naman ako kasi i did not grab the opportunity, maganda na sana ang account kasi dsl na level 2 pa. but there is a catch, you will be a project based employee with no tenure at all, usually sa ibang call centers if u passed their metrics after six months, regular ka na but not with acs.during the job offer the hr officer was asked kung kailan mareregular, she was not even sure at sabi niya at least one year daw depende pa if u meet the metrics. at ang sagot pa niya, they just want to protect the company's interest since bago ang account, what if mag pull out ang verizon, saan nila isasaksak ang regular employees nila. that would be a big burden on their part, may point din sila dun. dagdag pa niya mas maganda ang project based kasi flexible daw so pag may nag pullout na account pwede kang isaksak sa ibang account na may opening. if you are a fresh grad looking for your first job or an experienced employee looking for call center experience go for it! this is for you, but if u r a veteran looking for growth this
is not for you. anyways, it still depends on a person's perpective, this is a free country and u can do whatever u want.

[vallene]

hi.. pano ang hiring process nla?

*** abt their training? ilang months? and ano ang ginagawa?

tnx!!

[pepsi_7up]

dude diba taga dell? asa ACS ka na *****???

yah, i remember seeing ur name under the people had the most number of posts in the dell forum. lakas mo nga mag-promote ng dell before. *** happened to you, dude? weren't you part of the core team there?

Welcome Wave 9 Verizon DSL, i think 86+ na kayo sa wave na yan. I hope to see you soon.

jbla- Why do you want to leave DELL? anyway you can email your resume and the Program Manager will expedite the application

ohlala- casual, business attire it doesnt matter. We dont judge people by the way they look anyway.

seriously dude, u gotta stick a little longer with the company that you're in. that way people will start respecting you're credibility as a manager.

[cheewawa]

Are you still hiring for the TSR position? I don't have a call center exp 'yet' but have almost four years of exp in an IT related job(Cust.service/sales). And.. what about the hiring process, is there an exam? and could you give me some interview tips.. Then on training, for how many months.. and is it a paid training? pls. reply.. thanks:)

[lazydog]

favor naman paki post naman po yung exact add. ng ofc nyo just incase ill drop by this week thanks. hope to hear from you asap

[jbla]

Welcome Wave 9 Verizon DSL, i think 86+ na kayo sa wave na yan. I hope to see you soon.

jbla- Why do you want to leave DELL? anyway you can email your resume and the Program Manager will expedite the application

ohlala- casual, business attire it doesnt matter. We dont judge people by the way they look anyway. :)


bossing gusto ko lang magtry sayang naman diba..sa dell kasi e mukang uugatin ako bako maalis sa headset at mabalik sa dating work ko.

[ptrixx]

ako part ng wave 7-b, and our trainer is Ree :)

[i_am_here]

hi! may taga HR ba dito? nagtake kc ako ng exam nung tuesday then after nun initial interview, sabi skin nung naginterview they will call me na lang w/in 24hrs for further instructions pero pag wala silang call it means may applicant na sila suited for the position. i'm not expecting naman na dey will col me kc as far i kno 1day processing lang sa ACS, but someone told me na if u really failed they will say it na agad after the initial interview.. ano po ba **** *** status ko? thanks!

[poohkies]

maganda yan si ree ... kaya lang may asawa na yan hehehe ... aantukin kayo sa product specs sa kanya..

[ptrixx]

haha, tga wave 3 ka noh?! medyo lang naman, hehehe..

pero ok nmn sya, mabait at nakikipag biruan, ginagawa nya nmn lahat para maintindihan namin.. ok naman syang trainer, kahit hindi techie :) gusto ksi namin techie *** trainer, hehe..

[ahente]

acs peepz...

how much ang salary for TSR?

benefits and allowance?

bayad ba ang training?

sana po detailed....thanks

[ricz_oblak]

do they still have openings for a TL position?

[ptrixx]

@ahente

how much ang salary for TSR? 18k

benefits and allowance? pioneering account kasi, kaya la pa allowances..

bayad ba ang training? yap, paid training! training will go for 5 weeks(1week softskills and 4 weeks product specs.) and yung 1 week softskills FREE Meal lang and for the 1st two weeks of the product specs FREE MEAL and
500 a day(non taxable) and yung 3rd and 4th week 500 a day ka na lang, then if you get certified, you'll get an additional 5k bonus.. so bale 15k makukuha mo

[zer0_c0oL]

mga pips question lang...the account seem to be good...verizon is one of the biggest broadband companies in the US but just want to hear from people employed sa ACS if you have some problems regarding the company..salary issues etc...

[dmartian28]

may TL position na ba for that account?

[zer0_c0oL]

may TL position na ba for that account?


meron daw chong..kakatawag ko lang knina sa HR eh...

[dmartian28]

chang po ako hehe san po ba located to and san yung mga known buildings na malapit dito? d me kasi familiar sa makati..malapit ba to sa pbcom? :)

[clark_styx]

from wave 9a here!!

[eezyaj]

for applicants who are interested to apply, you may drop by our office: G/F Asian Plaza Bldg., Buendia Ave. cor Tordesillas St., Salcedo Village, Makati. It's right in front of the old Toyota Bel-air Bldg. (which is located beside Mapua). If your'e coming from MRT- Buendia Station, just ride a PUV headed to Washigton or LRT, drop off at Tordesillas. If your'e coming from LRT- Gil Puyat Station, ride a PUV headed to Guadalupe or MRT, drop off at Tordesillas. Simply bring a copy of your resume' and a valid ID. :)

[msterrie]

mga pips question lang...the account seem to be good...verizon is one of the biggest broadband companies in the US but just want to hear from people employed sa ACS if you have some problems regarding the company..salary issues etc...

hmmm..meron bang company na wala nun? meron niyan sa ACS, pero nareresolve naman as soon as ur TL reports it to finance.

---
"ako part ng wave 7-b, and our trainer is Ree "

hehehe Ba't nga ganun jan sa ACS no? Karamihan ng trainers e petite. :hmm:

[ryan_blitz]

Is there any L2 position available for the verizon account?

[zer0_c0oL]

hmmm..meron bang company na wala nun? meron niyan sa ACS, pero nareresolve naman as soon as ur TL reports it to finance.

---
"ako part ng wave 7-b, and our trainer is Ree "

hehehe Ba't nga ganun jan sa ACS no? Karamihan ng trainers e petite. :hmm:


malamang wala ngang company na ganon...but the question is how frequent do such problems occur...and am not only asking naman about salary issues but other issues that might come up as well....

[MnEsArEtE]

Bad Trip! Closed Na Ang Position For Tl And Trainer For The Verizon Account.. Not Actually Closed But Is On Hold!

Grabe! I Know A Lot Better Than Those Trainers Jan
Ni Hindi Nga Technical *** Mga Trainers Jan!

Do They Know The Gliches Of Those F#@@# Westell Modems?!?!
How About The "virus" Ng Installer Na 1 /100 Ang Nagcomplete Ng Installation By Itself?!

They're Loooooossssssiiinngggg A Lot Right Guys?
We've Got So Much To Offer The Account But Hey! Its Their Choice To Hire Newbies Na Supposed To Be Included In The Training Class Not Training The Class!



(bitter?!?! Hehe! Wala Lang! Lets Just Wait And See... Enjoy The Show!)

[ryan_blitz]

CLose n b ****?!?! syang familar p din ako s mga routers... Pati b L2???

[ptrixx]

Bad Trip! Closed Na Ang Position For Tl And Trainer For The Verizon Account.. Not Actually Closed But Is On Hold!

Grabe! I Know A Lot Better Than Those Trainers Jan
Ni Hindi Nga Technical *** Mga Trainers Jan!

Do They Know The Gliches Of Those F#@@# Westell Modems?!?!
How About The "virus" Ng Installer Na 1 /100 Ang Nagcomplete Ng Installation By Itself?!

They're Loooooossssssiiinngggg A Lot Right Guys?
We've Got So Much To Offer The Account But Hey! Its Their Choice To Hire Newbies Na Supposed To Be Included In The Training Class Not Training The Class!



(bitter?!?! Hehe! Wala Lang! Lets Just Wait And See... Enjoy The Show!)

haha, stop belittling our trainers here, so what if our trainers aren't technical? didn't you start as newbie also? stop bragging your knowledge about the product, and baka yung agent nga dito panisin ka lang eh :bop:

[shenanneegan]

ptrixx what are the shifts offered for verizon tsrs? I'm part of wave 11. ;) We'll start training on the 22nd..

[clark_styx]

ptrixx what are the shifts offered for verizon tsrs? I'm part of wave 11. ;) We'll start training on the 22nd..


well usually the training starts@ 8pm-6am,pag certified ka na,it depends kung panggabi ka or pang morning

[daddy_bitoy]

are there any part time positions available

[Greenfire]

iwas accepted there 18k basic offer sakin tanong ko lang kada cut off how much nauuwi ninyo kasi *** boung 18k taxable add also the other deduction such as phil health sss etc? paki pm naman po thanks ng madami

[peneloper]

Hiyee, who among you guys will start the training on 22nd? Mahirap ba sa soft skills? also with the product training?? info nmn o..

[The_simpsons]

Hey guys! im back. The TM position is open again, we Need 20 and we need 7 SM's of course we will be hiring from withing but we are considering people from outside as well. Wave 9, 10 and 11 Welcome to Verizon.

Soft skills is easy, product training is a breeze just focus!

[dighay]

Hi The simpsons, I was interviewed there as SM and according to Ms. Rash they already got one at that time, tahts way back March, I dont know if they can still include me. Just a thought....

[The_simpsons]

Hi The simpsons, I was interviewed there as SM and according to Ms. Rash they already got one at that time, tahts way back March, I dont know if they can still include me. Just a thought....


Our current headcount including those in training is 700+, we need a couple more SM's. call her up and do a follow up

[choloy_11]

i applied in ACS last december for QA, i passed intial interview, exams and i was invited for final interview. originally, im from convergys alabang, i tried to apply in there since my sister is working in ACS MCI acct.. punta ako dun after the shift and my! my! sobrang tgal ng process kc i was there after my shift (10pm-7am) ***** mga 10am ata, i had my initial interview at 4pm. Exams at 7pm and final interview ko ng 9pm.. sobrang bbgsak nko sa antok at ngarag nko at nfinal interview ako ng 11pm. we were 2 nlng sa final interview, ndi ako nkuha kc *** ksama ko for final interview friend nung hr so dba waste of time and effort.. and i remember while im waiting for my turn sa final interview lumabas muna ako sa lobby, **** kala nung hr n magiinterview sakin uuwi nko sa sobrang tagal hinabol nia pko sa labas just to tell me i'll be next in a minute or two pagkatapos aUn, umuwi ako to laguna mga 12 n ata ng luhaan... ang saya diba??? :grrr:

[antukin23]

preng simpson pwede ba bigay syo resume, aplly me for tl?

[The_simpsons]

choloy_11 - hi im sorry you feel that way...anyway all of us have opportunities we can work on so next time we apply we are better equipped. HR does not make final decisions for hiring...Operations make give the final say HR only shorlists

Antukin- you can send your resume to my boss and he will forward it to recruitment so your done with the prelimenary screening, cool? I'll PM you the email.

[zer0_c0oL]

Hi The simpsons, I was interviewed there as SM and according to Ms. Rash they already got one at that time, tahts way back March, I dont know if they can still include me. Just a thought....


may direct number ba si ms. rash...*** din kase naginterview sa ken eh di ko pa nga lang nafofollow-up..or can i call recruitment's number na *** and they can verify the status of the application na???

[The_simpsons]

please call 8845200 and find out. Thanks

[ptrixx]

we had the worst trainer, as in WORST! she distributed our headsets and of course we couldn't bring our headsets home and we are liable if we lost them, eh ang headset ay 3k++, nagapply kami for lockers, and we gave our forms to our trainer ang sabi ba naman "what if you guys don't get certified?? mahihirapan pa ako nyan asikasuhin yung lockers nyo" what the f#ck?!? tapos ala talaga kwentang trainer, she just reads the manual and she talks so fast.. tapos lagi pang late, how unprofessional, damn.. the bad thing is, she collected our locker application forms and we found out that she didn't submit the forms dun sa deparment na nagpa-process nun, she just went on vacation na lang, geez, she submitted the forms on our LAST DAY OF ABAY.. and lastly, we didn't LEARN from her, she really sucks! tapos there's this rumor na she branded our wave na BOBO, wave 7-Bobo.. geez, how unprofessional, ewan ko ba why ACS-VOL made her a trainer and as an operations supervisor.. buti pa ibang trainers eh, magagaling, unlike her, geez...

thanks to the EA's and L3's who assisted us during our ABAY, they were very helpful, we really learned a lot from them..

[poohkies]

hehehe Sabi nga nila kailangan daw ng EA katulad namin sa training pero masarap sa production .. di bale sa mga baguhan wag nyo na lang sisihin mga trainor nyo kung talaga gusto nyo umasenso mag tanong kayo sa mga matagal ng agents dito na masipag at maganda mga QA..

[poohkies]

sino ba trainor nyo ptrixx?? si Rhea Louella Sundiam??

hehehe umiyak yan sa wave namin hehehehe

[kajunn]

mahirap ba verizon? kita ko site nila. parang PLDT. sino ba nanggaya? ano pa availble na position?

[poohkies]

TSR lvl 2 lang available kasi *** TL QA and EA internal ang hiring

[kajunn]

poohkies,
gaano naman kabilis ang promotion? how about metrics? kwento mo naman .Politics in the floor meron din? got friends at teletech. Pag nag kukwentuhan sila yung politics ang laging issue kaya dami sa kanila resign. sensya na noob pa ko sa ganitong jobs.
may nabasa rin akong post dito about a trainer na "bad trip". di ba monitored ng Sups yun? Someone voiced out the problem pero di naman specific. no guts. kesyo wala sila natutunan etc.. di naman nagbigay ng name.

anyway, I was called by DELL kasi apply ako sa kanila pero I never made it to the exam. is being a DSL tech support easier than being an OEM tech support?

ty for the quick reply

[kajunn]

sleeping na ?

[ptrixx]

sino ba trainor nyo ptrixx?? si Rhea Louella Sundiam??

hehehe umiyak yan sa wave namin hehehehe

oo yan trainer namin, eh nak nang tokwa, ala kwenta magtrain, kami kami na lang nagtulungan para matuto kami! very unprofessional, laging late and ayaw pa i-sign locker forms namin, bwiset talga un, kasi madami raw hindi macecertifiy samen.. in her face, most of us got certified! ala sya kwenta! kainin nya na yung locker forms namen :grrr: :bop:

bat umiyak sa inyo?

[poohkies]

@kajunn
yes madali lang account hindi mahirap ang metrics ...saka 80% ng calls transfers lang ..

@ptrixx
sa batch nyo kasi basta makapagsalita ng english ok na ... unlike sa mga earlier batch like batch 1and 2 masyado mahigpit ang screening sa kanila and sa wave 3 karamihan sa amin technical people except sa mga kabarkada ni rhee na naging mga abusado madami absent di natanggal compare sa iba 1 time lang nag absent kasi na late terminated agad...

nung time namin sinabihan namin sya na may kinikilingan at kung umasta pag nagtanong kami ng technical na question na wala sa manual ang lagi nya sagot teka lang let me double check that .... hanggang sa umabot sa HR *** mga pangyayari kasi ang training namin biglang naging 6 days a week and the worst things is *** oras every 3 days nagbabago... imagine ang end ng training namin is 7am-5pm and next schedule namin 10pm -5am... ilang oras lang pahinga namin kaya ang ginawa namin we brought the attention of the HR kasi sila gumagawa ng training schedule namin...the HR told us that we signed a contract and its state na kung ano mang oras ang training dapat umatend kami ... HEHEHE buti na lang may law student sa amin sa training ng batch and tumaob ang HR sa debate ... well to cut the story shorter the HR still insist na they are right and we can't do nothing about it .. so sa madaling salita pinakita namin sa kanila harap harapan na may mga job offer kami sa Dell and almost 50% of the wave 3 is applicant ng Dell and already got a Job offer... kaya sya umiyak sa amin kasi parang Pakatapos nya kami i Train aalis lang kami. ginamit din nya *** "pagumalis kayo dito sa Company babayaran daw namin ang bonds.. sabi namin bakit the Company is the first one to broke the contract.. kaya ***** sa batch Wave 2-3 madami lumipat sa dell kaya sa wave namin 24 lang kami natitira sa Production unlike you guys you got 3-4 different section per Wave...

[ptrixx]

haha, ganun ba?! taena nga eh, pag nagtatanong ako ng technical questions, she'll just say that we should be only concentrating about the product, eh kasama rin naman sa feature ng modem na tinuturo nya, kaya nakakawalang gana eh.. my wavemate asked ree why VOL has 2 protocols(DHCP and PPPoE), she replied "you don't have to know that, we just have to concentrate on the product" parang ganyan, haha.. saka she admitted that she's not "techie", pero she still sux! haha

pano d lilipat sa DELL yan mga wavemates nyo, ala wenta trainer, she kept on bragging na that she trained wave 3 and humahakot daw kayo ng commendations, eh as if **** napakahelpful nya, wahehe

[poohkies]

yes thats true for commendation meron kami mga kasama halos sawa na sa commendation kasi every week meron sila.. pero ako 5 pa lang commendation ko since umapak ako ng production and the best thing is i got promoted to Escalation Agent after a Month and 2 Weeks im aiming to be TL Within 4 months or less but if i got unlucky ill give it a try until August.. kung wala talaga ...
I SEE YOU WHEN I GET DELL " SEE U WHEN A I GET THERE SEE U WHEN WE GET DELL hehhehe

[Sciets]

the account is good, compared to other tech support accounts, I'm been here for 2 months palang but every thing is seems to go to place, ok pa crowd dito :rotflmao:

[poohkies]

Sciets ano Wave ka ??
and ano team mo ?

[choloy_11]

choloy_11 - hi im sorry you feel that way...anyway all of us have opportunities we can work on so next time we apply we are better equipped. HR does not make final decisions for hiring...Operations make give the final say HR only shorlists

Antukin- you can send your resume to my boss and he will forward it to recruitment so your done with the prelimenary screening, cool? I'll PM you the email.

tnx for the response, sakin okay lang, xgro talagang d ko pa time..:hmm:

im applying once again kc ive seen in jobstreet that ACS is hiring again for QA position, probably i'll be there by friday. I really wanted to get in para kasama *** ng sis ko :p

[The_simpsons]

choloy- mind telling me who ur sis is? yes we need 11 more QAR's

[jdl]

tanong lang po, may nakakakilala ba dito kay rj ancheta? okay ba siya? QA daw siya ng verizon, siya kasi last interviewer ko e..

[clark_styx]

hmmm..poohkies sino ka kaya dun sa mga ea na nagaasist samin?? im from wave 9-A

[Sheila_Athena]

hi! can i transfer to you guys here at acs? is it true that throughout the training we will recieve absolutely nothing & its not even a guarantee that ur hired?

[hellmarch11]

hiring ba ng tl ang verizon account today?? thnx

[The_simpsons]

we are still looking for experienced tech support TM's.

[The_simpsons]

we had the worst trainer, as in WORST! she distributed our headsets and of course we couldn't bring our headsets home and we are liable if we lost them, eh ang headset ay 3k++, nagapply kami for lockers, and we gave our forms to our trainer ang sabi ba naman "what if you guys don't get certified?? mahihirapan pa ako nyan asikasuhin yung lockers nyo" what the f#ck?!? tapos ala talaga kwentang trainer, she just reads the manual and she talks so fast.. tapos lagi pang late, how unprofessional, damn.. the bad thing is, she collected our locker application forms and we found out that she didn't submit the forms dun sa deparment na nagpa-process nun, she just went on vacation na lang, geez, she submitted the forms on our LAST DAY OF ABAY.. and lastly, we didn't LEARN from her, she really sucks! tapos there's this rumor na she branded our wave na BOBO, wave 7-Bobo.. geez, how unprofessional, ewan ko ba why ACS-VOL made her a trainer and as an operations supervisor.. buti pa ibang trainers eh, magagaling, unlike her, geez...

thanks to the EA's and L3's who assisted us during our ABAY, they were very helpful, we really learned a lot from them..

Im sad you feel that way, i suggest when anyone has concerns that you bring it up in the correct forum, wherever you are its still that way right? escalate to the next level manager i think its marbee, shouting and screaming amongst yourselves would not do anything good.

BTW our PM came from DELL Manila

[ahente]

guys, kilala nyo ba si jocelyn anne de leon?
TSR, i think batch 8 sya...thanks

[jdl]

dami nagiyakan sa wave 10 kahapon ah

[nameisbond]

we are still looking for experienced tech support TM's.

can you PM me about the requirements.... thanks....

[arthur1]

guys, kilala nyo ba si jocelyn anne de leon?
TSR, i think batch 8 sya...thanks

i know her, she's cute and makulit, i think she's from wave 11 dont know if its a, b or c..why are you asking?


whooo!! 1st timer to!! welcome me guys im from wave 10 floor na ko next week!! *okay*

[pepsi_7up]

Im sad you feel that way, i suggest when anyone has concerns that you bring it up in the correct forum, wherever you are its still that way right? escalate to the next level manager i think its marbee, shouting and screaming amongst yourselves would not do anything good.

BTW our PM came from DELL Manila


Diba ikaw yun?!?!? :bop: :bop: :hmm: :hmm:

:rotflmao:

[kaye_taray]

question ko lang po... i noticed that the basic offer is 18k pero bat parang may nabasa ako na ang breakdown ng pay eh 500 a day tapos take home mo gross eh 15k.. sorry kung medyo naguluhan ako... i just wanted to clear that.. thanks!!

[ptrixx]

Im sad you feel that way, i suggest when anyone has concerns that you bring it up in the correct forum, wherever you are its still that way right? escalate to the next level manager i think its marbee, shouting and screaming amongst yourselves would not do anything good.

BTW our PM came from DELL Manila

well, you're right, ranting and complaining how unprofessional our trainer was won't do me anything good..

as a matter of fact, most of wave 7-B would actually want to bring this issue to the higher management, but we opted not to, besides, we got certified and we will just move on.

Ree is the most horrendous and unprofessional trainer at ACS-Verizon, she discourages the class to share and talk technical stuff, and she even branded wave 7-B as "BOBO" ... :grrr: :grrr: :bop:

[MnEsArEtE]

WOOOOOOOOOOOOOOOOOEEEEEE


GRABE NAPANGANGA AKO DON A!:eek:

IM ON THE SAME ACCOUNT BUT IN A DIFFERENT CC...

nalate me ng application there as trainer ... some of my former buddies are working there as agents and trainers na....

ive heard from them nga na hindi daw masyado technical *** mga ibang trainers...

but i never thought na ... ganyan
if theres something a trainer should never have , it would be an attitude problem...:eek:

[kaye_taray]

^^ anybody care to elaborate re my previous question???? tnx!!!

[poohkies]

hehehe 8k pa naman ako kakada 11 days.. di kasama off

[hellmarch11]

the simpsons how do i get in ? please tell me thanks

[kaye_taray]

@poohkies = ano po ibig sabihin nyo? paki elaborate lang po yung salary... from what i understand daily ang bayad sa training and it's 500 per day.. tama ba?

[The_simpsons]

please walkin and apply at our recruitment center at AB plaza tordesillas cor valero Makati

[zerone]

do you have part time positions?

[The_simpsons]

we'd love to, unfortunately only full time positions are open

[Brick Top]

simpsons, are you still hiring for experienced TLs? (or TMs? - are they the same?)

[clark_styx]

hello po..daan lang..kainis dami na nagbibiliards sa mezanine,nde nako makasingit..lolz

[kaye_taray]

hi.. just wanted to clarify that question i have regarding the pay kasi i wouldn't want to waste my time and HR's time kung nde naman pala ako magiging happy sa compensation ko... let's be realistic, compensation is an important factor for applicants... just wanted to ask that simple questions since na mention na den naman sa previous posts... thanks...

[The_simpsons]

hi.. just wanted to clarify that question i have regarding the pay kasi i wouldn't want to waste my time and HR's time kung nde naman pala ako magiging happy sa compensation ko... let's be realistic, compensation is an important factor for applicants... just wanted to ask that simple questions since na mention na den naman sa previous posts... thanks...

training allowance 500 per day + free lunch/ when youre in production its 18k + night diff, after certification you get 5000 bonus after 3 mos you get loyalty bonus 10k on top of pay

[kaye_taray]

thanks for that... really appreciate it... :)

[clark_styx]

kung nde ako nagkakamali,close na po ang hiring for tech support..

[melissa99]

i'm from verizon din pero ibang cc, level 2 ***, pwd kaya ako transfer sa inyo or may non-compete clause ang acs verizon?

[ptrixx]

closed na po ang hiring for tech support, baka raw sa july magopen.

[The_simpsons]

we are pooling for wave 14, the training start date is tentative July... we already have more than 800 techs currently

[shenanneegan]

yey! Just got certified last friday! Maraming maraming salamat sa mga EA's or should I say "saviours" Josh and Don na palaging sumasagot sa mga bobo kong tanong ("anong gagawin pag nakalagay 401 authorization required?", "bakit wala siyang adsl number?") and to the L3's na nagbibigay ng mga trade secrets nila. salamat salamat!

i'm from wave 11...=)... balita ko 3 yata ang di nakapasa...

[bourbon]

we are pooling for wave 14, the training start date is tentative July... we already have more than 800 techs currently

I have taken the exams and was interviewed by one of the HR people last 19 June. I was told that the hiring for TSR's have been on hold and they will just call me for further developments. Can I just go ahead and make a call to ACS and no longer wait for their call? Thanks much!!! :bashful:

[MnEsArEtE]

to all Verizon peeps sa ACS may trainer ba *** jan na ang name e salvacion chan?

[arthur1]

bakit may mga QAs na incosiderate? ang dami kong kasama sa team ngayon na nagrereklamo na.. there's this QA na girl na naghahanap ng butas daw para makitaan ng mali yung agents, to think na bago lang kami sa floor even yung mga old batch nakaaway nya daw dahil sa mali maling paggawa nya ng grades.. tamang nakikipagkwentuhan daw to while listening sa call kaya pagdating ng coaching, di niya natatama yung pagbibigay nggrades.. ganto ba talaga dito... ang dami agad balita...nagtatanong lang po

[ptrixx]

hehe, you have to get used to it! it's normal for a call center to have ***** QA's, but if the QA that you are talking about is kaye, pwew, alang alam yan! if you think na ***** ang QA nyo, ask for some help from your TM and idispute nyo.

[pinex]

Hi,

I would like to invite you to join our prestigious list of candidates who have joined various companies from different industries here and abroad.

We are currently looking for interested candidates to join a BPO (Business Process Outsourcing) company located in Makati and Pampanga.

I will personally be working with you on how you will be able to get the job. Apart from this, we also offer other jobs which may interest you.

If you are interested, feel free to reply to this message, or you can also email me at: qdconsultancy@gmail.com or text me at 09275154054.

Hope to hear from you soon!

QD

[arthur1]

@ ptrixx- yeah, her name is kaye, talagang nagpapatawag pa siya sa min as ms. kaye or mam kaye not the usual first name basis unlike yung ibang may mas mataas na position sa kanya na first name basis lang okay na... ang dami ko ng naririnig about her, i thought pa nga nung cncoach nya ako talagang madami akong mali (its my 1st time kaya wala pa ko masyado alam sa mga ganyan e) just asking lang po para naman my knowledge din ako pagdating sa mga ganyan.. para kasing naagrabyado agad kami ng mga kasama ko sa team dahil mga 1st timers kami... to think na maganda ang fcr and aht namin during our 1st week... nwei sa pagdispute po, kindly elaborate naman po para if ever alam namin ang mga actions na dapat namin gawin if ever na mangyari ulit to.. thanks..

[ptrixx]

haha, i thought so, kaye doesn't have technical skills, and doesn't know what does "technical" means, haha.. i don't even know why she's a QA in a technical account, she should be thrown in a CSR account, like directtv or in US airways, haha.. if you feel that you don't deserve the grade she has given you, approach your TM and ask for help. ako 1 month pa lang sa floor, ala naman ako naging problems with my QA.

during our abay, i have this wavemate who's being scanned by Kaye, my wavemate is really good in multi-tasking, she was chatting with a lvl3 agent and talking to the customer at the same time, tapos after the call, kaye marked down my wavemate for not putting the customer on hold while chatting with the lvl 3 agent and said that my wavemate missed a troubleshooting step.. sheesh, garbage.. she asked the QA, what was that troubleshooting step she missed.. kaye replied, we'll talk tomorrow, haha.. see? ala alam yan sa troubleshooting steps, she isn't technical at all.. after that incident, my wavemate immediately reported it to the SM who's handling our abay and he talked to her personally, ayun, binawi ang mark down. wag ka matatakot sa QA nyo, mababait naman mga TM's at Shift Managers sa ACS, so go and approach them! Project Manager nga sa ACS nagte take ng sup. calls, san ka pa!

[bourbon]

haha, i thought so, kaye doesn't have technical skills, and doesn't know what does "technical" means, haha.. i don't even know why she's a QA in a technical account, she should be thrown in a CSR account, like directtv or in US airways, haha.. if you feel that you don't deserve the grade she has given you, approach your TM and ask for help. ako 1 month pa lang sa floor, ala naman ako naging problems with my QA.

during our abay, i have this wavemate who's being scanned by Kaye, my wavemate is really good in multi-tasking, she was chatting with a lvl3 agent and talking to the customer at the same time, tapos after the call, kaye marked down my wavemate for not putting the customer on hold while chatting with the lvl 3 agent and said that my wavemate missed a troubleshooting step.. sheesh, garbage.. she asked the QA, what was that troubleshooting step she missed.. kaye replied, we'll talk tomorrow, haha.. see? ala alam yan sa troubleshooting steps, she isn't technical at all.. after that incident, my wavemate immediately reported it to the SM who's handling our abay and he talked to her personally, ayun, binawi ang mark down. wag ka matatakot sa QA nyo, mababait naman mga TM's at Shift Managers sa ACS, so go and approach them! Project Manager nga sa ACS nagte take ng sup. calls, san ka pa!

is this same kaye_taray na narito rin sa thread na ito? :D just askin...

[poohkies]

ito rin ang QA na nag ding sa akin ng mali da mga technical steps ko hehehe........... at binagsak nya ako kasi di daw ako nag conduct ng deeper troubleshooting step pinalitan ko kaagad *** modem.......Grades ko dun 18
ano magagawa ko RED ang power ng modem...... i challenge her to prove na mali yung ginawa ko ..

isa pa nagbibigay daw ako ng wrong information sabi nya there is no such thing as Dailer for DSL(including di rin daw pwede i set ang ip ng router na nakaconnect sa modem as 192.168.2.1) hehehe......sabi ko sakanya ako Certified ng Cisco at im doing this for a very very long time ... and ng ibinagsak nya ako sa QA dalawang scans ... sabi ko sa kanya siguraduhin nya kaya nya i defend yung sinasabi nya mali sa akin kasi bukas na bukas im going to contest it sa mismong Shift manager kasi ayaw nya maniwala sa TMs hehehe ..

[ptrixx]

poohkies: hahaha, walang alam yan sa technical stuff, bobita yan eh, balitaan mo ako poohkies ha?! ipost mo dito kung ano mangyari, wahehe

[kaye_taray]

is this same kaye_taray na narito rin sa thread na ito? :D just askin...

ahahay!! :mecry: no am not the person their talking about.. hehehe!!

i think am more approachable and friendlier than the one their talking about...

and am not from ACS... yet... hehehe!!!

[shenanneegan]

*okay* *okay*

[The_simpsons]

Guys, wave 14 will start training on July 10 and wave 15 will soon follow. FYI.

Nice to hear your feedback for the management team, we all have opportunities and we will make sure that we learn from them. Thanks

[poohkies]

wala naman problema sa management kaya lang dumadami na cases problema sa salary..

[ptrixx]

I agree, the payroll department of ACS really SUCKS, laging ka na lang may dispute every payday and i'm already sick of it.

[bourbon]

I agree, the payroll department of ACS really SUCKS, laging ka na lang may dispute every payday and i'm already sick of it.

ptrixx, paano pong problema? malaki po ba *** amount in dispute? enlighten us naman... thanx!;)

[poohkies]

hehehe hindi naman ganun kalaki pero maiirita ka sa kaltas para kang ninanakawan ng harap harapan... wala na nga allowance kukupitan ka pa

[boy_buraot]

magulo *** sa una pero hell yeh(natural *** yun sa isang company)..basic ng fresh grad 18k !!!!!!!!!san ka pa!!yung mga nagiinarte dyan wag kayong magapply....yung mga open minded just like me cge go ahead and apply at d kyao magsisisi..18 k na walng kahiraphirap..e sa ibang callcenter pagod na pagod ka na sa kaka OT bago mo makuha to..ive been working here for 3 months..pipol here ar amzing WALANG BURAOT!!!meron man konti ***..mabilis ang promotion..so wag ka ng magisip at magapply ka na!!!!

[boy_buraot]

HUY mga ***** d kayo inuutakan ng acs sa kaltas ng tax at sss at pag-ibig..magkwenta nga kayo!!!!akala ko rin nung una ganon...pero hindi.may mga discrepanies(mali ata spelling) pero disputable naman..it so happen na biglaan yata ang acct kaya nataranta acs hehehehehe.pero d kayo ginugulangan noh!!!!for fyi malaki talaga kaltas pag 18k above ka. 2k plus sa tax 500 sa sss pagibig pa then philhealth...kung ayaw nyo wag..dun kayo sa callcenter nyo.at rest assured tatanda kang agent habang buhay..hehehehehe.buraot talaga ako

[boy_buraot]

HOY PATRXX AND PHOOKIES hhehehehehehehe tama yung ginagawa nyo..tirahin nyo ** yung mga trainer nyo atmga qa..ONE HINT GUYS:pag walng alam sa tech ang qa.maghahanap yan ng butas para ma markdown kayo!!!...eto na *** gawin natin..guys yung may mga tanong about tech post lang kayo ** at sasagutin ko ang mga TANONG nyo!!!!thats the only way we can beat those nonsense trainors and QA's nyo ok...hyaan nyo na *** silang maging bobo...c rhee hayaan nyo na sya sa mundo nyang kakaiba...if you have alot of questions ill be glad to answer it......pure thech questions lang.hehehehehe hoy yung may mga alam din dyan mag post din kayo.....

[luna_tech]

meron bang morning shift dyan????

[boy_buraot]

kaya nga 24/7 eh.natural meron.....wag ka n ngang magapply...!!!!!!!!!!!!!!!

[rahyandrew]

Hi. We are currently hiring for wave 17 to start on the 31st of July. If you're interested, drop by the ACS Recruitment Center next week between 10am til 6pm. Just bring your CV and inform the receptionist that you're applying for the TSR post. Expect a long wait 'cause we want everyone to be processed on the same day. :rotflmao:

[Amelia Laisha]

ok ok... does this account still forces workers to do mandatory overtime???

acs sucks... their management is really sick... i was from us airways account, imagine... even a hs grad... they accepted... plus their workforce... so b*tchy sila... layasan ko nga...

well guys, good luck... acs is soooo transparent when it comes to salary...

boo!

[boy_buraot]

HOY AMELIA LAISHA wag kang MAARTE BUTi NGa binibigyan pa ng chance pati highschool gradute eh..yabang mo ah....college grad ka nga ba?..kung ayaw mo magresign ka..mabuti nga acs tumtanggap ng highschool nagbibigay ng uportunidad sa mga d kayang magcollege....arte mo pwheeeee... hhehehehehe.....it hurts you know..kukurukuku hehehehhehe

[pooh-fighter]

***** ko lang nakita itong tread na ito ngek .. Sino kaya ito si poohkies ? EA din sya waa EA din ako..

[The_simpsons]

Hi guys, we are moving to the third floor starting today, Level 3 and a couple of teams first. We will migrate slowly to make sure the equipment is working. This will be our permanent home TEAM. Thanks for supporting our program

[pooh-fighter]

the simpsons wala pa bang vacant sa L3 positions?

[3rdworld]

the simpsons wala pa bang vacant sa L3 positions?

None as of the moment. :P

[okeowky]

Super name drop!

[The_simpsons]

There will be some vaconcies soon i guess, due to involuntary attrition, puff up with sir earl and ma'am au, the l3 exams are very tough though. goodluck

[boy_buraot]

HUY wala bang buraot dito kundi ako lang....buburautin ko kayo lahat!!!!!!!!!
dahil ako si boy buraot ng acs heheheheheheehe.....
magpakaburaot tayo lahat

[kajunn]

buraot! hehehe. ang saya kaya sa ACS. at home ka dito. Walang makainang matino sa gabi kundi jollibee,kung gusto maiba ang pagkain, MAGLAKAD KA! yung vending machine, nangangain ng pera, ang masaya lalo, pag di ka maaga, wala ka station. mwahahahaha. Pag sinuswerte ka, papaalisin ka sa station na inupuan mo e di tambay ka. ang saya mo! walang smoking area sa building kaya sa labas ka maninigarilyo (then pipituhan ka ng isang mayabang na gwardya) ito pa, mas masaya, pag maraming tao, dalawang elevator lang ang gumagana. yung tipong late ka na na pwede ka naman mag stairs ay ayaw ipagamit. BIOMETRICS, .l.. may pafinger effect yan lalo na pag time mo na, ang haba ng pila. kasi ang daming PC para maglog-in ka ng daliri mo yung pang-kulangot mo. ang dami talaga. very filipino. kaya ang sarap sa ACS, pinoy na pinoy ang dating. HOME SWEET HOME. tapos may mga naglalaro ng street fighter, kaya kung di mo alam, yari ka. up,up, down,down, left, right,left, right..... type cmd, c like customer, m as in must,d for die... killprocess.... NICE!!!!! hehehe. wala kang right click. higpit ng security.

bwahahahaha.

bat kaya walang bagong post? kakasweldo nyo lang noh?! harharhar

[boy_buraot]

MGA SIR MGA BOSING IKAW THE SIMPSON
pwede ba pakipalitan yung mga PUL PUL na I.T
pati ba naman verizon tools nka websense....CHeck it for your self...pls *** mga bosing...ive been with 4 diff call centers...this is the worst I.T na naexperience ko.....if you want proof magtanong kayo sa mga agent...pati ba naman verizon page..at pati transfer matrix nka websense. it only proves that I.T has no standards with the security...kaya yung mga agent na may alam sa hacking at networking panay panay ...it wont resolve this..kaya pati yung mga web based tools mo apektado...no offense lahat ng callcenter na napasukan ko ito na yata ang I.T na walng kadiskadiskarte...i dont have any negative comment sa ACS...sa I.T ***..pls....just try to navigate the tools and yul see..that some important tools are being block...remember l2's we have the right to complain.bec its their job.naapektohan na po ang quality ng mga calls kung ang mga resources ay kulang..pero 100000% sure ako sa loob ng office nila nag lalaro ng games, friendster. my space...ay nku tama n nga..nakapamburaot na ako....buraotin ko kayo lahat....hehehhe..pero totoo sinasabi ko

[pooh-fighter]

AKO mag popost hehehe 4 days ako nag RD ot and everyday may 2hrs OT ako sa regular day and RD ot and ang sahod ko lang is 4 thousand hehehe pang slave ang salary ............ kaya guys welcome kayo dito sa ACS .... ang kapal ng mukha ng Finance na sabihin na hindi ka lang nag iisa 200 agents kayo may problema sa salary - ano gusto nya palabasin na dapat masaya ako kasi may kasama ako what a f*cking retard is that and ito ang worst kailangan nyo mag reklamo sa TM nyo kailangan nila i file ito kasi ***** lang and deadline wow" hehehe see may lakas pa ng loob sila mag lagay ng deadline pag di mo nakuha salary hehe.. sabi ko sa HR off ng TM ko ano gagawin ko? well its not my problem .. sabi ko sa kanya pag hindi ko nakuha salary ko by next week ill give him a problem ang yabang nya nakakaasar.... as if kasalanan ko pa na wala ako salary or kulang

[ptrixx]

Well, nasa ACS ka tol eh, sikat ACS sa ganyan! kaya tignan mo, dami nagaalisan kasi bulok ang finance dept.

[boy_buraot]

HEY ANYONE FR HR...CALLING NESTOR CALLING CHARMS..PAGING ALL BIG BOSSES NG ACS..eto ang BOSES NG AGENTS...

almost two weeks na walang humpay na force ot RD Ot..then sahuran day comes..agents expecting to get what they deserve..they open up their pay slip just to see TUMATAGINTING NA 4K plus...sir mam BIG BOSses>>AND yoU MR. SIMPSON kindly pls paki GAWAN NG PARAAN..you are a growing company
...malaki ang hawak nyong acct....WHAT can you expect fr agents next time...E DI POOR PERFORMANCE....pls lang maawa kayo sa mga kagaya naming agents....silipan nyo ng BUTAS ang FINANCE PLS ***...if a good agent sees that the company who command them to do good,perform good ETC...doesnt gave him what he deserve..BABAGSAK ang acs..pls lang
SINONG **** yung nagsabing d ka punyetang ngaiisa HA.**** yun..pare pera pinaguusapan dito..expect as to do good.then give them what they ****ing deserve...NESTOR or sino mang matas na BOSS..hehhehehehe pakisilip *** ang mga ****** finance pls.....in 2 months wala na kayong agents..yun ***.....parang binulag nyo *** kami.hehehehehehe..TULOG na ko..antok na ko..pero totoo sinasabi ko

[boy_buraot]

HOY MGA TAO SA FINACE..ang kakapal pal ng mukaha nyo eh.....sir pakipagtatangalin nyo nga yan....OK lnmg sa inyo kc u guys make sure na complete sasahurin nyo...you dont seem to care about the agents..5 months na almost half of the population may discrepancy...ang gagaling nila mag bigay ng memo..BAKET! pumasok ng tama ang mga agents..kulang sweldo..mag pa force ot..kulng sweldo..hoy ******* d kami kargador!!! makarma na sana kayo..uy guys kung ganito ng ganito i would recommend na mag mass resignation na..hehehehe.pilayin natin sila.tignan ko *** kung sino naman ang mag makawaawa.walang papasok hanngat d naaayos ang finance ..wag nyo kaming idare...maraming colcenter dyan....tig nan ko *** kung d kyo mapilayan..hehehehe..unyun na to..gera na to..hehehehe.antok natalaga akoo.hehehehehe.buraot talaga ako

[Papichulo168]

boy buraot,

Siguro tahimik ka at shy type ka sa totoong buhay 'no? Ingay mo kasi eh. Maghahamon ka ng suntukan hindi mo naman sasabihin kung taga saan ka dito ka lang pala sa ACS nambuburaot. Kelangan ko pa isa-isahin itong thread para hanapin ka. Sige mag post ka pa nang magpost matre-trace din kita. Hasain mo na reflexes mo, take a lot of protein and build up your fighting skills man, I'm on to you.

[shenanneegan]

Oh no?! They gave a deadline sa pagfafile ng disputes?! 4k ang dispute sa salary ko dahil absent daw ako. They gotta be kidding me. IFLUSH DNS ko sila diyan e.

[pepsi_7up]

PM Nestor = The Simpsons


rather than posting your meaningless sentiments here, can you please just do real work for a change? got yourself a bad track record already from your previous employment and you still continue to do so in ACS.


damn man, someone should knock some sense into you.:grrr:

[pooh-fighter]

dapat mag post na dito ng mga Job vacancies.. hehehe

TechHopper = what particular account ba ito sana Verizon din lipat kami agad isang buong team hehehe kasama TM ko hehehe

[beingvane]

i had already passed my resume. any update?

do you entertain applicants on saturdays??? thanks a lot!

[aan]

kailan puede magreaapply ulet, after hinde successful ang application? may isa kase akong friend na hinde pumasa sa initial interview, pero she like to have a crack into acs again.

[dudsrox]

pepsi_7up, curious lang... sablay ba talga si PM Nestor? even sa work nya b4?

[pooh-fighter]

Hay nako may problema naman sa salary ko naricieve ko *** kulang nung last salary ko wala nanaman ako sahod ngaung payday and i wonder Why BUT

Im already sick and tired arguing and listening on all the excuses given by Finance and the Project Manager and there's nothing new about it , now i can say that they also have their own spiel for all this ****.(its been 4 concecutive pay day) although i love the account also the fellow Escalation Agents and Techsupport Agent, and when it comes to my work ethics i dont care if i took overtime w/o pay just to maintain my Stats and improve my stuffing time to 8 hrs instead of 7hrs and 30 min . i only got 1 absent in my 5 months stint on this company..

NOW i think its about time to say enough of this and its time to look for much better company that will treat me like a person that not only concern of how much money that the company earns but also take care of their agents that performs well on their JOB

[pc03]

ok b mgapply **?my email support b?

[kaye_taray]

^^ hehehe! haven't you read what pooh=fighter just said... she's working there already and she's planning to leave... hehehe! if it's ok with you that you would be recieving your pay a month late then go ahead.. the company is the right one for that category... hehehe!!

[kumagcow]

Pasingit lang po, sa mga naghahanap ng work na iba please email me your name and contact number for a new account here in Eastwood City. A very promising package awaits you!


Qualifications:

->6 months call center experience (IT SUPPORT - ISP/HARDWARE)
->Certification is a plus
->IT Graduate
->Knowledge in basic netowrking devices
->Account Netgear
->Starting Basic Range is 15K-17K then upon regularization 18K+
->Plus night differential and allowance
->Workplace is in Eastwood, it would be convenient if you live in QC right?!

If you like it, please send me your name and contact number and you will definitely hear from us.

Huwag pahuhuli! Huwag magstay sa mga work na walang growth! Preferred po namin yung mga former technical accounts ang handled! Verizon pa naman ***! :)

Send it now!

princetroy_cool@walla.com or PM me here

Ang hindi magsend baka maging ugly! :)

Thanks MODS!

[camron]

oh no...i have a cousin there that's in training right now...he said that they're not getting anything during training? anong klase naman yan?! you work so you can earn, what kind of employees would the company get if they don't invest to their trainees? tsk tsk tsk

[pooh-fighter]

camron ............... tell your cousin if they dont recieve any salary or get less of what they should be getting its normal on that company and they will blame you for applying there trust me ... they should try a different company like sykes , link2support and dell ...

this company owe me 1 and a half month salary and they told me its already settled coz i dont file a report. but i did almost every month ... So to Project Manager , Finance and Shift managers ... You guys are bunch of **** HEAD...

[ptrixx]

ACS is not the call center to work at! No Allowances, No incentives(i've been commended 5 times and i didn't get anything, geez) salary discrepancy every payday(read pooh-fighter's post), night diff is only 10%(wtf?! ano to domestic call center?!), crappy IT and computers(pc keeps on freezing!!!) .. kaya mag AWOL na tayong lahat, this is the crappiest call center ever!

[boy_buraot]

the_simpson..kindly pls work on this pls..wag na tayong mgbulagbulagan..its time to take care of the foundation of verizon ..mga agents muna pls..wala ka sa posisyun mo walng trainor walang tm kung di sa agents..cant you see n every payout magulo...and pls yung trainors...mas marami pang magagaling na agent..palitan n yung malaking ktngahan na "dont worry yul learn that on
the floor"para san pa silbe ng trainor...pasalamat na *** dahil may mga lower batch na galing ng linksys, teletech and west and allorica who have. pls be to straighten up the wrong teching of trainor B, R and etc...

[pepsi_7up]

pepsi_7up, curious lang... sablay ba talga si PM Nestor? even sa work nya b4?


if you're from ACS, you can check it out yourself. *okay*

hint: claims he left dell (maybe it was the other way around)
even sucked before that (ortigas based CaLl center)

and the best: leaving without saying goodbye (got kicked down south for that)

:bop:

[ThirdIII]

question! can i still go back there with you guys? im from reservations dept kaso *** nag immediate resignation ako ndi na ako nka pag render may malalim kasing reason kung bakit. TSR **** gusto

[crazy4u25]

wag nyo sisihin ang finance! nagpaprocess lang naman ang finance! ako religious ako sa paglalog sa bio kaya wala akong discrep! kasi kayo mga pasaway! saka ok ang TM ko, accurate ang mga shiftcodes na sinasubmit. mga TM nyo siguro *******-*****! sorry sa term... hehe. why dont u check the root of the problem diba?

[zer0_c0oL]

kay mike enriquez nyo na lang isuplong mga hinaing nyo...baka sakaling may magawa pa ang IMBESTIGADOR!!! hehehe...

[pandaypira]

Re: Pooh-fighter's post... Parang Convergys din pala ACS, daming pay discrep, although nare-resolve na ngayon, so far. Level 2 tech ay di masyadong nakakatulong, application programs hangs so many times... Commendations only gives you a pat on the back, nothing else except perhaps a pice of crappy paper that won't help you even a teeny bit to boost you up career wise... And yes, work incentives are quite few for a very taxing account.

[bourbon]

Re: Pooh-fighter's post... Parang Convergys din pala ACS, daming pay discrep, although nare-resolve na ngayon, so far. Level 2 tech ay di masyadong nakakatulong, application programs hangs so many times... Commendations only gives you a pat on the back, nothing else except perhaps a pice of crappy paper that won't help you even a teeny bit to boost you up career wise... And yes, work incentives are quite few for a very taxing account.

Haller! Convergys is way, way different from ACS, noh! No comparison at all! :bop:

[pooh-fighter]

wag nyo sisihin ang finance! nagpaprocess lang naman ang finance! ako religious ako sa paglalog sa bio kaya wala akong discrep! kasi kayo mga pasaway! saka ok ang TM ko, accurate ang mga shiftcodes na sinasubmit. mga TM nyo siguro *******-*****! sorry sa term... hehe. why dont u check the root of the problem diba?

i dont mean no disrespect but i hope your right sana hindi finance kasi kung titigan mo nga naman once lang ako nagkaroon ng absent sa ACS and never ko naka miss ng pag log in pag log out (Never ako na late i always arrive 1 hr before my shift) sa biometric scanner ... well sana nga hindi finance and malabo naman TM kasi noon pa ito nangyayari and ***** SHIFT MANAGER Na humahawak sa EA ganun pa rin naman .And every payday i need to file a discrepancy report sa salary ko sa TM sa SM and sa finance for almost 5 months and the people on finance always told us that you will recieve it on the next pay day its been 9 paydays and still no adjustment .. so you do the math and for your information i never recieve any salary during the July 28 pay day..

so dont try to Cover up what kind of Suck @ss company you have there ..

[zer0_c0oL]

Re: Pooh-fighter's post... Parang Convergys din pala ACS, daming pay discrep, although nare-resolve na ngayon, so far. Level 2 tech ay di masyadong nakakatulong, application programs hangs so many times... Commendations only gives you a pat on the back, nothing else except perhaps a pice of crappy paper that won't help you even a teeny bit to boost you up career wise... And yes, work incentives are quite few for a very taxing account.


hahaha sour graping man...anyways don't you think it would be a better option to inform your TL of the concerns you have...perhaps di naman great majority yung nagkakaroon ng pay discrepancies and according to you nareresolve naman...if you have issues with level 2 not being able to help why not tell your TL about it...even with the commendations na papel lang binibigay as what you have mentioned....sa tingin mo ba ma-aaddress yung concerns mo sa paganyan-ganyan lang...at least baka mas nakatulong kung sasabihin mo yung mga reklamo mo sa mga kinauukulan...baka may magawa sila about it....or if you're not satisfied with what's happening in the company you are working for dami namang ibang call center di ba???bakit ka nagtityaga jan...


peace though....*okay*

[ptrixx]

maglipatan na tayo, bulok dito, worst call center and may pay discrepancy every pay day.. kaya ako sa inyo, hanap na ako ibang call center! :D

[boy_buraot]

uy zero cool dont u think na d ginagawa yun ng mga agent ha...ikaw ***** yung tipo ng agent na higop

[ryan_blitz]

Hi there!

I have applied ACS last Thursday and I was able to passed. Unfortunately, I was not able to consider the offered day to start that is September 25, 2006 since im serving my resignation up until September 30, 2006. I am thinking right now if I would be able to reconsider there offer where as I will just have to speak with my supervisor to lessen my serving days of my resignation.

Do you have any idea on how to contact the talent acquisition or HR at ACS? Hopefully someone could help me.

[betterman2k6]

sa contrata malaki ang offer, pero pag sa swelduhan maliit ang kita? tama ba ang nababasa ko dito? siguro one way or another, titino naman ang payroll dept ng cc nato, sana...

[Amelia Laisha]

HOY AMELIA LAISHA wag kang MAARTE BUTi NGa binibigyan pa ng chance pati highschool gradute eh..yabang mo ah....college grad ka nga ba?..kung ayaw mo magresign ka..mabuti nga acs tumtanggap ng highschool nagbibigay ng uportunidad sa mga d kayang magcollege....arte mo pwheeeee... hhehehehehe.....it hurts you know..kukurukuku hehehehhehe

i bet you're a member of the management... i am a college grad... and guess what? i dont deserve what acs pays... the talent isnt right for the job... i have transferred to a new call center, and what they offered me is far greater than what your pathetic company has given me (including the discrepancies - watta headache)

opportunities??? what are you talking about??? isnt it wrong for 18-below fellas to work???

and oh... your comany has good facilities... but look at the people... look around you... im sure they all have frowns and bitterness on their face...

maybe its your first job... dont worry, i also felt the same way when i was working at my first call center employer in ortigas... i understand you... and also, i'm looking forward for you to burst your bitterness when management plays their dirty game on you...

goodluck...

[boy_buraot]

mahirap ba maging L3 sa acs verizon.....pano mag apply.......at magagaling ba?.....magkano taas ng sahod?

[ptrixx]

ACS is nothing but headaches!

[LYONNAIS]

mga igan.. ano format ng email add ng acs?? thanks
*** mga taga acs **? thanks ule

[chinx27]

hhhm.... shocking how some people can talk unprofessionally and they want their complaints to be dealt in a professional way?!

ptrixx,
if you're so pissed off? why don't you just resign and look another job who can deal with your attitude!

pepsi_7up,
do you know your PM? 'coz i've worked with him longer than you do... gosh! could you be that immature to listen to rumors. worst is you're now the one spreading the word considering that he's also on this thread...what a shame...


all call centers have discreps and flaws but ranting about you complaints and cursing the management/company will not solve the problem... and will not keep the company from growing..

[sweet18]

okay naman ako dito sa Verizon.. okay ang facilities and very comfortable ang working atmosphere. right here in L3 okay naman kami.. mas magiging okay if one of the three new L3 TMs will be sent to ACS Lipa.

As for the salary, okay naman. i believe it's not the company's fault kung may nazezero pay-out. It's all either your fault for not promptly using Biometrics or your TM's for not submitting your DTR on time and erroneously processing your shift codes.. I'm an Accounting student and as far as my knowledge in Finance is concerned, the payroll procedure of ACS is satisfactory enough.

As for the management, our PM Nestor is very approachable. Our SMs are good naman specially Ms. Florie and Ms. Charmz. Our SM Earl is okay naman. Sayang and wala na ang ever beloved L3 TM Lioness namin na si TM Au Mendoza..

And syempre as for the account itself, okay na okay dito. I must say there really are a LOT of QAs who are not that technically inclined but I guess that's fine coz they're more on quality and call handling naman. If they think they're techie enough then sana for L3 GTAC sila nag-apply and not for QA. However I'd still like to advise you na magdispute if you think na kadispute-dispute yung QA scan nyo. Hehe. Contact GTAC if you're unsure. We'll surely help you in debating. :D

By the way, open ang GTAC for application. If you think you can answer the exam na saksakan ng hirap na kahit kami ay nahirapang sagutin, go ahead be one of us!

[ptrixx]

chinx27: gosh, talk about sipsip, tsk tsk, part ka siguro ng kiss my boss' *** club.. don't worry, i'll be resigning this january and i kno, i'm just waiting for my xmas bonus, and i don't want to prolong my stay here in this stinking company that only gives their employees nothing but headaches.

[pepsi_7up]

pepsi_7up,
do you know your PM? 'coz i've worked with him longer than you do... gosh! could you be that immature to listen to rumors. worst is you're now the one spreading the word considering that he's also on this thread...what a shame...




no, i don't have i PM, im also out of the industry, and yup, i may have just worked with your PM for a short time (didn't last long, coz he got his butt whupped out) but i've SEEN enough to know that your PM ain't a professional (that's backed up with facts, if you want proof, go ask the HR of the centers he worked for, i'm sure that they'll be more than happy to detail it for you). and considering how you reacted, and by the number of posts you have, it seems that you're just here to stir up commotion. makes you think that your PM might be just giving it to you from the behind. :bop:

don't worry, i'm going to lay off your beloved PM. hell, just goes to show that he's one big screw up.

'nuff said!!

[neverasunset]

Yup you heard it right! Walang kakwenta kwentang kompanya ang Affiliated Computer Services. Maliit pa lang sila dito sa Pinas pero wala na silang pakialam sa kapakanan ng mga empleyado nila. This company has absolutely zero job security. This company is being ran by the Assistant General Manager (ewan ko kung bakita assistant eh wala namang general manager). Kahit VP sa kompanya na yan nasibak sa trabaho dahil sa manager na yan. Puro promises lang ang makukuha nyo sa company na yan.

Eto ang ibibigay nila sa inyo:

1. Kulang kulang na sweldo
2. Di mabayarang OT
3. Di maayos na salary dispute
4. Di lalampas ng 200Php na increase upon regularization
5. Walang company nurse
6. Walang meal provider
7. Kulang kulang na training
8. Nagbabagsakang kisame (this is not a joke, bumabagsak talaga!)
9. Mga tulo sa kisame (di rin to joke! may mga timba sa ops floor)
10.Open door policy kahit sarado ang pinto ng Manager
11.Hindi kayo kakausapin ng Admin kahit pa may problema na kayo
12.Payslips na printed on low quality bond papers

Any ACS employee is more than welcome to confirm or dispute this post!

*okay*

[Milliardo]

Ay, si sweet18 maraming masasabi dyan. :rotflmao:

[neverasunset]

cant wait to see what she has to say :)

[bourbon]

ibang ACS un, hehehe

[Milliardo]

Pero nakakatawa, pareho din ang case nila. :D Di kaya isa lang ito, iba lang name dati?

[neverasunset]

nope bago lang to dito sa pinas. wala pa tong sariling building. na sa 37th floor to sa rcbc tower 2.

kung madami ng employees dito sa company na to, im sure lalaki ang chance nila maging Worst Call Center of the Year. :eek:

pero mukang di aabot sa point na yun :lol:

[sweet18]

kumusta naman pati pala yung kapangalan ng ACS (Advanced Contact Solutions) sa tordesillas eh bulok din?? heard this ACS na nasa rcbc hhmmm kaunti lang kasi agents dito so mas kaunti lang din ang nagbubulgar ng "astig" na sistema sa loob.. but hey nevera grabeh pala dyan sa inyo lols pati kisame bumabagsak?? yang mga ganyang kumpanya like Advanced Contact Solutions ang pagkasarapsarap tirahin but since i was never a witness to its "kabulukan" myself, i'll just monitor this thread and watch out for further similarities lol!!

[neverasunset]

let this be a warning to all :)

[cat-mom]

ehehe i agree ... less than 2 months pa lang ako dyan natauhan na ko and resigned to look for a much much much better job ... sometimes u just gotta have the guts to apply in a company or position that is right for u and will match ur skills ... so advice ko lang sa mga nagbabalak mag-apply dine ... hanap muna kayo ng iba ... or be sorry ... sabi sa acs they give so much importance to ethics .. ay sus ... yoko na lang magsalita ... basta un na un ..:bop:

[sweet18]

a now i know may TWIN sibling din pala ang ACS (Advanced Contact Solutions) lols!! Same ASSETS, same FEATURES....

[mystique26]

So yun pala name ng company sa 37F ng RCBC tower 2. I saw kasi sa ID ng mga employees nakalagay ACS kala ko advanced contact solutions. talaga? may tulo sa kisame? diba magandang building yung RCBC? anyway im at the 38th. just one floor above you. hehe =) i suggested to my friend kasi na mag apply din dyan sa ACS. i just dont know kung natuloy sya. kala ko kasi ok dun, but anyways, i hope maayos din mga concerns nyo. i had the same problem with my previous job kaya ako nagresign(except for the falling pieces of roof part. hehe.) cheers.

[neverasunset]

yup, magandang building ang RCBC, no doubt about that pero iba iba yung nagaayos ng piping ng bawat company meaning pati yung kinuha ng acs na tagaayos nila eh bulok din or wala silang pambayad kaya di maayos-ayos.

[acs_suck_so_bad]

yeah it's true..this is the worst company ever... lalo na ngayon.. new om sucks..combine mo sya with the pm total disaster na..super power tripper..

[Milliardo]

Parang masarap mag apply dito ah--wala lang. :D Kung ganito ka bulok ang company na ito, then dapat reasonable na hingin kong post e either TL na or outright manager. :D Approve na dapat yun agad.

[valedictorian]

i would rather be a frontliner to a start-up center elsewhere than an OM for a company like this..

[recruit4nco]

kung bulok account nyo wag nyo damay *** iba...

[blackdragon]

last october 2006, nameet ko si keach sa robinsons cybergate (nakalimutan ko na yung name niya, recruiter siya for acs). di niya sinabi kung bakit siya umalis. nasa sitel na siya ngayon.

ok naman sa acs ah, well kasi ok naman yung application experience ko with them. nasa cityland pa sila noon (yung tapat ng rcbc plaza; likod ng gt tower). kaya kilala ko parin si keach kasi 4 times akong ininterview dun at siya lagi yung nag-aassist sa mga applicants. i was applying for the recruiter post noong 2005. october 2005 1st interview ko with a filipina. sabi nung recruiter, gusto daw nila ako iprocess for the recruitment manager post. sabi ko ok lang, pero sinabi ko kaagad na if i will not be successful with the recruitment manager post, ok lang talaga ako with the recruiter post. tapos 2nd interview ko with an expat november 2005. 3rd interview ko with another expat december 2006. 4th interview ko with another expat january 2007. tapos wala na akong nabalitaan from them. even though natagalan yung process, i never waited for more than 30 minutes. laging on time yung interviewers.

[acs_suck_so_bad]

tanong lang..sino ang nakakakilala personally s PROGRAM MANAGER at OPERATIONS MANAGER ng ACS ngyn? As in personally..mjo kasi may elicit love affair ata..:eek: siguro:rolleyes: sila..:bop:

mag comment at magreply nalang kayo..para naman kahit papano maging masaya discussion tungkol s ACS Travelport diba?!?!

[earth4]

paano mo nasabi na may elicit love affair sila?

[acs_suck_so_bad]

kung acs employee ka...u observe..*okay*

[earth4]

lyk how close sila sa isat isa?
tsaka kilala ko yung gf nun ops manager eh

[o sacred one]

hahaha
natakot na si the simpsons
hindi na nagpost ulit e hahahaha

[CallCenterVet]

That's what you think! The_simpsons only used this thread to get more people interested in applying for ACS. Get More people talking and hype up his account.

He's one of the smartest and wisest people I know. And now that most of the posts here are GRIPING and COMPLAINING... he wouldn't care about it anymore because there's a proper place to air your grievances at work. Not here where the forum has griping faceless people.

Bottom line. All of you, this thread and this forum have all been used by the_simpsons to get what he wanted. And that's it! Right now, he's probably very proud of his FTE. Thanks to you and this thread.

I wouldn't be surprised if he doesn't know pinoyexchange anymore.:lol:

Nice work The_simpsons...! How many posts did your thread get several thousands...? And how many trainees did you get out of this... several hundreds...? Excellent!:D

Now who's smart now?

[sweet18]

nyeh!!!! the_simpsons eh si nestor yan diba?? well FYI lang callcentervet (log?)... lahat ng "nagamit" nya eh nagsialisan na!!! and i wouln't really be surprized if netsor or the_simpsons himself eh next in line na sa mga aalis...

[CallCenterVet]

nyeh!!!! the_simpsons eh si nestor yan diba?? well FYI lang callcentervet (log?)... lahat ng "nagamit" nya eh nagsialisan na!!! and i wouln't really be surprized if netsor or the_simpsons himself eh next in line na sa mga aalis...

For those who left ACS for whatever griping reason... I think this is how your PM feels about all of you....

Garbage In Garbage Out

He can replace all of you, with some sub-standard people. And if they prove to be garbage as well.... He can just throw them out to the garbage collectors... OR MUCH BETTER.... the trash can just walk out of verizon/ACS and throw themselves out! Which I think was the easiest way to get rid of his garbage anyway.

The good ones can stay.

I really apologize if I hurt anybody's feelings around here but... Really... have you ever noticed your PM address your issues here?
I don't think so...

So really, no use complaining, ranting here... Are not helping anybody...

Present Solutions. Serious ones... And here's mine:

Talk to your PM ( or SM first ). Let them know your issues. BE PROFESSIONAL about your approach. Do not seem like you are headhunting for the one to blame. Provide feedback. If they say, they will work on it. Give them a benefit of the doubt. If they still weren't able to solve, let them know. Offer assitance or advice.

Solutions My friends!!! No more Complaints!

[sweet18]

do u where u are ryt now?? nasa FORUM ka?? and kahit mamuti na mata mo sa kahahanap heller wala ka makikitang formal and documented meeting dito haha!! complaints?? jerk! we're done with that! si nestor?? yung PM na sumusweldo na malaki para pumetix? hmmm never had d time na may nagawa yun..

if u're talkin about PROPER CHANNELING (dats according to earl), hello u better ignore dat coz wala nun sa verizon haha ACS pa ha???

PROFESSIONAL?? u mean we shud STILL be professional after all those WORST experiences?? nak nak nak nasa **** ba utak mo?! oh nasa VETlog mo na ha, CallCenterVet?

hala u better go ahead! go back to work! work? like kissing ur big boss' ***?? haha!!! :lol: :lol: :lol:

[CallCenterVet]

do u where u are ryt now?? nasa FORUM ka?? and kahit mamuti na mata mo sa kahahanap heller wala ka makikitang formal and documented meeting dito haha!! complaints?? jerk! we're done with that! si nestor?? yung PM na sumusweldo na malaki para pumetix? hmmm never had d time na may nagawa yun..

if u're talkin about PROPER CHANNELING (dats according to earl), hello u better ignore dat coz wala nun sa verizon haha ACS pa ha???

PROFESSIONAL?? u mean we shud STILL be professional after all those WORST experiences?? nak nak nak nasa **** ba utak mo?! oh nasa VETlog mo na ha, CallCenterVet?

hala u better go ahead! go back to work! work? like kissing ur big boss' ***?? haha!!! :lol: :lol: :lol:


This is a sample of posts that really doesn't help anybody. I think your PM started this thread as a means of getting feedback and get more people interested. NOT to get posts that are demeaning and insulting...

No wonder ganito ang nangyayari sa Verizon... I pity the account because of people like this... Tsk... Tsk... Tsk...

Broaden your mind. The things you see are not the only things that are happening.

Lastly, if you are out of Verizon, shall I repeat my statements again? G.I.G.O.

If you are still in it, a piece of advice.... If you don't have anything good/nice to say... keep your mouth shut... :D



***********************************************

A lion prowled around the savannah searching for food because he was so hungry. He found a bull. Hunted it and Killed it... He ATE the whole bull...

He was so proud of himself and was so satisfied with what he did... that he ROARED loudly... over and over again...

Then a hunter heard his roar.... searched for him, found him... shot him in the head... And killed him.

MORAL LESSON:

If you are full of "BULL..." Keep your mouth shut! :rotflmao:

[sweet18]

keep my mouth shut?? why?? ikaw na ba bagong admin dito?? hoy kufal kung gusto mo ng MAAYOS at TAHIMIK na mundo, magseminaryo ka! pweh! nahawa ka na ba kay PM (Papa Monkey) Nestor mo?? feeling admin eh wala namang rumerespeto?? haha! :rotflmao:

gumawa ka ng sarili mong forum and set your OWN rules pweh!!!


^^^^^
once again, ACS - Verizon is NOT a good company to work for... don't get victimized by people (like the_simpsons slash callcentervet) who've got their masters degree major in LURING already!!! :lol:

:bop: :bop: :bop:

[CallCenterVet]

keep my mouth shut?? why?? ikaw na ba bagong admin dito?? hoy kufal kung gusto mo ng MAAYOS at TAHIMIK na mundo, magseminaryo ka! pweh! nahawa ka na ba kay PM (Papa Monkey) Nestor mo?? feeling admin eh wala namang rumerespeto?? haha! :rotflmao:

gumawa ka ng sarili mong forum and set your OWN rules pweh!!!


^^^^^
once again, ACS - Verizon is NOT a good company to work for... don't get victimized by people (like the_simpsons slash callcentervet) who've got their masters degree major in LURING already!!! :lol:

:bop: :bop: :bop:

This post says a lot about you! How "nice" of you to put insults and derogatory words in your post here. You sound like a "VERY CREDIBLE" person. A lot of people "believes" what you said now.

I "really" HOPE you can convince maaaaannnnnyyy people.

I am not admin and would not aspire to be one. But with the way you are posting here, I could definitely request to block your access... *okay*

[CallCenterVet]

okay naman ako dito sa Verizon.. okay ang facilities and very comfortable ang working atmosphere. right here in L3 okay naman kami.. mas magiging okay if one of the three new L3 TMs will be sent to ACS Lipa.

As for the salary, okay naman. i believe it's not the company's fault kung may nazezero pay-out. It's all either your fault for not promptly using Biometrics or your TM's for not submitting your DTR on time and erroneously processing your shift codes.. I'm an Accounting student and as far as my knowledge in Finance is concerned, the payroll procedure of ACS is satisfactory enough.

As for the management, our PM Nestor is very approachable. Our SMs are good naman specially Ms. Florie and Ms. Charmz. Our SM Earl is okay naman. Sayang and wala na ang ever beloved L3 TM Lioness namin na si TM Au Mendoza..

And syempre as for the account itself, okay na okay dito. I must say there really are a LOT of QAs who are not that technically inclined but I guess that's fine coz they're more on quality and call handling naman. If they think they're techie enough then sana for L3 GTAC sila nag-apply and not for QA. However I'd still like to advise you na magdispute if you think na kadispute-dispute yung QA scan nyo. Hehe. Contact GTAC if you're unsure. We'll surely help you in debating. :D

By the way, open ang GTAC for application. If you think you can answer the exam na saksakan ng hirap na kahit kami ay nahirapang sagutin, go ahead be one of us!

Less Than 1 year After....

do u where u are ryt now?? nasa FORUM ka?? and kahit mamuti na mata mo sa kahahanap heller wala ka makikitang formal and documented meeting dito haha!! complaints?? jerk! we're done with that! si nestor?? yung PM na sumusweldo na malaki para pumetix? hmmm never had d time na may nagawa yun..

if u're talkin about PROPER CHANNELING (dats according to earl), hello u better ignore dat coz wala nun sa verizon haha ACS pa ha???

PROFESSIONAL?? u mean we shud STILL be professional after all those WORST experiences?? nak nak nak nasa **** ba utak mo?! oh nasa VETlog mo na ha, CallCenterVet?

hala u better go ahead! go back to work! work? like kissing ur big boss' ***?? haha!!! :lol: :lol: :lol:

You must have left ACS with a heavy heart...? :D

[prince_goddess]

Aba Buhay Ulet Pala Itong Acs Verizon Ang Tarooshh!!!!!!helow Mga Pipolz!!!!!
^^^callcentervet Mali Ka Ng Pinapasok Swangetz!!!!kung Nandito Ka Para Ipagtanggol Yang Acs Mo Siget Lamunin Mo Na Ng Buo Sayong Sayo Na!!bulokis!!!!discrep At Walang Wentang Mga Admin!!! Lalo Na Si Nestor!!!pm Ba Yun O Yujams???


O Ikaw Sino Ka Ba Ha Si Nestor Ka Ba Nagaanyong Aso Lang???o Isa Kang Sispsip Na Nangagarap Ng Posisyon???parang Si Junjun Ka Ba Ang Unggoy Na Nakasalamin???layazz!!!!!



Sweet18 Balita Ko May Naspost Pa Sa Gtac Ng Thread Na To Ang Lolo Mo Kilala Ko Kunsino May Pakana Nyan Hahaha Wento Saken Frendship Ko Sa Tset!!!!!!!

[CallCenterVet]

Aba Buhay Ulet Pala Itong Acs Verizon Ang Tarooshh!!!!!!helow Mga Pipolz!!!!!
^^^callcentervet Mali Ka Ng Pinapasok Swangetz!!!!kung Nandito Ka Para Ipagtanggol Yang Acs Mo Siget Lamunin Mo Na Ng Buo Sayong Sayo Na!!bulokis!!!!discrep At Walang Wentang Mga Admin!!! Lalo Na Si Nestor!!!pm Ba Yun O Yujams???


O Ikaw Sino Ka Ba Ha Si Nestor Ka Ba Nagaanyong Aso Lang???o Isa Kang Sispsip Na Nangagarap Ng Posisyon???parang Si Junjun Ka Ba Ang Unggoy Na Nakasalamin???layazz!!!!!



Sweet18 Balita Ko May Naspost Pa Sa Gtac Ng Thread Na To Ang Lolo Mo Kilala Ko Kunsino May Pakana Nyan Hahaha Wento Saken Frendship Ko Sa Tset!!!!!!!

So much bitterness.... :lol:

[neverasunset]

sa sobrang close nila natanggal sa trabaho yung ops manager kasi puro issues about sa kanila and sexual harassment cases ang meron sya.

recruit4nco, anong account mo? kasi di lang naman isang account yung bulok. isa lang naman ang gumagawa ng kisame...isa rin ang payroll department...lahat walang nurse ng mapuntahan, first aid kit lang na walang laman na nakaiwan na tulog na security guard...iisa lang ang admin department ng lahat...so san nagkaiba???

[CallCenterVet]

Hey Nes,

Heard you're handling 3 accounts in 2 sites now? Or is it 5 accounts in 3 sites? Way to go! :)

Ang galing mo naman... :)

[agent_culie]

huh? :rolleyes: awayan na toh? sana wala naman laglagan masyado dito. kaya nga may mga usernames eh....:D

with all the views that i've read medyo napapaisip ako if i'll push through my application here on monday nakasched pa naman ako but i applied for QA sa cubao site. anong accounts po ba andon....


sana may mabigay ng info na may sense at helpful...thanks!! :)

[master-iwo]

Basta ang masasabi ko, dati siksikan kami sa floor kasi super dami ng agents for Verizon hindi ko na alam kung ganun parin kadami agents nila. Umalis ako kasi lagi may pay dispute. 18K basic no allowances tapos syempre hindi nawawala pulitika. One time sinahod ko lang 4.7K. with overtime yun ha! OT RD at saka OT Holiday. Tapos hindi naman na credit yung dispute ko kasi the next pay day may dispute na naman ako. And overall, yung ER nila sa may AB Cap, wa wenta. ATM account mo ikaw ang mag pro process. Bibigyan ka lang nila ng form then ikaw parin mag follow up sa banko (BPI). First pay ko hindi ko nakuha kasi hindi pa daw ako nag pa process ng ATM account ko. Eh nung submission palang ng requirement tinanong ko na sila bakit walang ATM application form sabi nila sila na daw bahala dun. Hay. Hindi na ako babalik dyan. Kumusta na kaya yung floor walker dati dun? GTAC na ata yun or TIER 3. ganday ng hirit nya. "Ok guys I'll see to it that you get a cofy" (putik may F syndrome! hindi ba dapat copy or coffee nalang dear). Yan ba gusto mo maging floor walker or escalation agent mo? May kasama nga ako ngayon dito sa bago kong work sabi nila ACS stands for Andoks Contact Solutions. Hehehe. Peace

[cyberwacko]

Hello po! I used to wrok on this account. Frontline and L3. Its was a good experience pero dami din mga bagay na hindi mo maiwasang hindi mapansin. Pero if your just starting to work on a callcenter, I could say Verizon...ACS will be a good experience!

[@ScorpionKing@]

The_simpsons =====> The next Site Director of Teleperformance Bacolod...

Woohoo!!! Congrats pare! Keep up the good work! Bilib talaga kame on the way you think ahead... You think 2-3 years ahead of everybody else...

Galeng... :D

[xehnyr]

hi.. pano po pumunta ng acs cubao if galing ng north edsa? thnx in advanz!

[Beewan]

Advanced Contact Solutions...

My first callcenter - kaya naman *** descrep sa salary e madali ko pang natatanggap ng halos walang reklamo - pero ngayon ko lang na rerealize - abah may utang pa silang isang cutoff saken at 10 HRS ng OT - wahaha - negative back pay kasi ako dito - e meron pakong DTR (OMG DTR? like manual DTR?) hehe.. *** biometrics kasi dito parating sira so minsan mag day in day out kpa..

SA training they dont give the 18k basic/package - training allowance lang of 500/day - ewan ko lang ngayon baka binago na nila un..

Sobrang daming issues ng company na to.. ^__^ For first timers pwde kayo dito mag start ng work tapos pag may experience na *** pwde na kayo lipat sa mas magandang company..