Call Centers: tolerate students not to finished their academic load.

[academeniac]

Imbes na tapusin nila ang pagaaral,students tend to apply in a call center to make money. What do parents can say about this?

[flare]

I've interviewed some applicants who haven't finished their studies because mostly of financial problems. So they take the task of becoming the breadwinners. Others want to practice independence by earning money in their own ways instead of relying on their parents.

On the other hand, I watched the call center segment at "The Correspondents" and there was this one guy decided not to finish his studies and focus more on working in a call center. If I was his dad, I'd tell him to stop working and start studying because you'll never know when the call center industry will fall.

[LaGUNaMAN]

Fall? I think the callcenter field is the wave of the future, today. I doubt if it would fall. If students are financially unstable and want to help themselves, then I say quit school, move out of your parents house, be independent, go for a callcenter job (or any job for that matters) and be welcomed to the real world.

[tidus1203]

Fall probably not in the next 10 or even 20 years. The problem is really China, how fast can they learn the English language? With the 2008 Beijing Olympics, the Chinese are even pushing hardest at learning English and its improving day after day. And when the day comes that their English are in par with us (while our ENglish continues to deteriorate) these outsourcers will pack up and move to China dahil they're even cheaper than the Philippines.

[KuyaDanny]

Take each individual as a unique case. Kung wala namang hilig mag-aral at napipilitan lang dahil sa magulang, bakit kailangang ipagdiinan pa?

Success is about being the best that you can be. For some people, it involves a college degree. But maybe it is not for everyone.

In the meantime, I would think we should be thankful that there are call centers who provide these opportunities. At least people have more options.

[LaGUNaMAN]

^^Well said. *okay*

[mojofilter]

Fall probably not in the next 10 or even 20 years. The problem is really China, how fast can they learn the English language? With the 2008 Beijing Olympics, the Chinese are even pushing hardest at learning English and its improving day after day. And when the day comes that their English are in par with us (while our ENglish continues to deteriorate) these outsourcers will pack up and move to China dahil they're even cheaper than the Philippines.

amen to that!

sometimes things are so damn good to last...education will take you further and even beyond the portals of the technocratic world of call centers...dont get me wrong...its good that it puts food on tha table, cigarettes in your lips, loads on your celfones and what - not...ahh, what the heck! ya guys should know better...me, i'm just gonna enjoy my bailey's and read tha punisher comix...

peace!

[petronix]

You're right on the dot Mr. Danny. College education is not the only way but it is just one of the avenues for success.

You can be successful as well even without college education as long as you do your best and most importantly you love and enjoy what you do. You can be an excellent car mechanic, a productive farm owner, a hitmaker, a respected painter, a good novelist, a higly regarded radio and television personality, a successful restaurant owner, or become one of the richest men in the world or in the country.

This is the falacy that has been wrongly inculcated by the previous generation to the present generation of our country. Everyone has become obsessed with a college education as a pre-requisite and requirement for success: From the families, to the private business sector, to the halls and corridors of the government. And yet we have so many college graduates who are unemployed and unproductive.

That's why the U. S. of A has been called the land of opportunity bec. everyone is given the chance or has the chance to succeed, not just the college graduates. I wish our government and the private business sector has the same open-mindedness or tolerance so that more people in our country can become productive.

Need I mention Lucio Tan, Henry Sy and many others who are not college graduates but they have the guts, the street smarts, the indomitable spirit, the belief in themselves and most importantly, the industriousness and discipline to become very successful in life more than most college graduates.:hmm:

[poohkies]

i remember that 7 out of top ten richest man on the word did'nt graduate in college and 2 of them did'nt even reach college....

[academeniac]

Take each individual as a unique case. Kung wala namang hilig mag-aral at napipilitan lang dahil sa magulang, bakit kailangang ipagdiinan pa?

Success is about being the best that you can be. For some people, it involves a college degree. But maybe it is not for everyone.

In the meantime, I would think we should be thankful that there are call centers who provide these opportunities. At least people have more options.

yes,an option..:D

[DJ_yAn]

some call centers like mine (Ambergris Solutions) Encourages their Undergrad employees to finish school by means of letting the Undergrad Employee choose their own schedule (thats near the sched of his/her teammates)

[academeniac]

^good to hear.

[tidus1203]

i remember that 7 out of top ten richest man on the word did'nt graduate in college and 2 of them did'nt even reach college....

The difference is that these dropouts ended up being entrepreneurs. Question is will people stop studying to just to become employees or to become entrepreneurs? If its just to become an employee then I dont think I have heard a miracle story on that one. All the college drop out success stories I heard were entreprenuers. In the US Bill Gates and Steve Jobs, in RP Lucio Tan for instance.

[rabbaddal]

The difference is that these dropouts ended up being entrepreneurs. Question is will people stop studying to just to become employees or to become entrepreneurs? If its just to become an employee then I dont think I have heard a miracle story on that one. All the college drop out success stories I heard were entreprenuers. In the US Bill Gates and Steve Jobs, in RP Lucio Tan for instance.

Lots of moderately successful people w/o college degrees are salaried workers also. That's why it's hard to come up with statistics. In more developed countries, they work for bank branches, mortgage companies, real estate companies, etc. Some of them use their interim earnings to pay for their community college education at night. Some don't even bother getting post-HS education and just save for their kids' education and their own retirement.

[autogenerated]

"Call Centers: tolerate students not to finished their academic load."

Hindi ko maintindihan. Tama ba grammar nito?

[skyme]

oo nga no? napaisip rin ako sa title ng thread na to...

the choice is always with the student... if you work save money then go back to school its a choice... if you work and don't bother to go back to school, its still your choice... if you don't work and don't go back to school it is still your choice... we do not go blaming these call centers for not letting students finish their studies... it's their choice... so why bother...

[kcaj]

Imbes na tapusin nila ang pagaaral,students tend to apply in a call center to make money. What do parents can say about this?

kaya ako sayo...mag aral kang mabuti para di mali mali grammar mo...heheheh.

[zell_ff812]

hehehhe...now i know his point!

[academeniac]

kase patapon naman utak nyo. Hanggang english lang kayo.hehehehehe

[academeniac]

kaya ako sayo...mag aral kang mabuti para di mali mali grammar mo...heheheh.

baka ikaw ang kailangan magaral ng mabuti kid...CALL CENTER kalang:rotflmao:

[cashwriters]

Good debate between short terms benefits vs. long term consequences.

[zell_ff812]

sobra **** ytang baba ng tingin mo sa mga ngcall center...
hindi **** un dahil marunong kang mgenglish tanggap ka na..kng *** kng sense na tao,*** rin..
ewan ko kung anong problema sa tao.,sa hirap ng buhay ***** bakit d ka nalang mgpasalamat at my mga ganyang co na ngoofer ng work *** sa mga pilipino,ilan sa mga graduates ntin ***** ang my sure job..mrami dyan wlang trabaho..
ako im thankful, ngwork ako as part time in a call center just to support my studies...sna wag taung mgstereotype just becoz mali *** grammar...hehehe...though i thnk hndi ka mtatanggap *** ka bitter...

[academeniac]

yun ibang GRADUATE kaya walang work kase pumipili sila ng work na qualified talaga sila and in-line sa FIELD nila...hindi kase sila desperate sa PERA lang...yan ang pagkakaiba ng GRADUATE sa HINDI graduate.

[dragonrower]

Fall probably not in the next 10 or even 20 years. The problem is really China, how fast can they learn the English language? With the 2008 Beijing Olympics, the Chinese are even pushing hardest at learning English and its improving day after day. And when the day comes that their English are in par with us (while our ENglish continues to deteriorate) these outsourcers will pack up and move to China dahil they're even cheaper than the Philippines.

very true. take vietnam for example, they were one of the poorest, but now it surpassed our country in terms of national stability & economic growth. yes, call centers will not probably fall, but will die down in the next 10 years or more. so dito ako habang mataas pa ng sahod para makaipon ipon or kung hindi makaipon, kahit man ma-sustain ko ang tuition ng mga anak. ko, kahit hindi yumaman sa call center pero at least makikita ko mga anak ko na naitapos ko sila in college. tanging yaman na yun! *okay*

[dragonrower]

i remember that 7 out of top ten richest man on the word did'nt graduate in college and 2 of them did'nt even reach college....

noon yun pre, malakas pa ang oppurtunities for non-grads to be rich. pero ngayon, hindi na. kailangan mo na talaga ng diploma sa panahon na ito. wag na nating asahan matalo sina bill gates, or steve jobs, etc. wala ng ganyan ngayon

[dragonrower]

baka ikaw ang kailangan magaral ng mabuti kid...CALL CENTER kalang:rotflmao:

baka ikaw rin nasa call center kasi tambay ka dito eh :rotflmao:

[academeniac]

Hindi po in-line ang FIELD ko dyan.

[dragonrower]

Hindi po in-line ang FIELD ko dyan.

ah so sa ibang dept ka ng call center?

[academeniac]

^Ganito ba Ka BOBO talaga mga taga CALL CENTER?

[DJ_yAn]

academeniac, are you generalizing?

[academeniac]

nope..majoring!!!hehehehehehehehehe...

[SweetCyanide]

nope..majoring!!!hehehehehehehehehe...
really smart...

[LaGUNaMAN]

nope..majoring!!!hehehehehehehehehe...

What's your problem with callcenter people Bozz?

[madrigaljohn]

If the students stop going to school and want to work in call centers to make money, I believe that's a good move as well and eventually they can always go back to school. We do not know yet if call centers will last, it might be a trend today but what if the next President of U.S. decided to pull-out call centers in the third world country? Lots of Americans are already loosing their jobs today. I believe that we can always take advantage of call centers, we don't really know when are these call centers going to be pulled out.

One good thing about call centers is that they accept undergraduates, which is a good training ground and also so an opportunity that we should consider if one decides to work with these IT companies.

Comparing 10 years ago, it was harder to find a job because competition is tough , even when you are applying for a rank and file position. There have been an age discrimination as well and some companies prefer to hire applicants that came from a top universities.

Unless when you work in sales 10 years ago, that was the easiest way to find a job...

Undergraduates are very lucky given that they have a good communication skill..12-15k salary today, that's a good start.

[pepengagimat]

well people who cant cut it bash people who could. probably a kind of release for him after a long day pushing paper

[metadreamerboy]

if an undergrad is good enough to be accepted as a rep, that means he/ or she has something, that even without a degree they can slug it out with other applicants who are degree holders. and youve got to be impress with these guys- without a diploma, they have to work harder to prove their worth. hence, most undergrads working in call centers are top performers. and these are the people who stay. without other options in other industries, they stay generally longer than college graduates, most of whom are killing time in the industry while waiting for greener pastures in their own fields.

[rabbaddal]

Just a question. What's the presumption in this thread about the value of having a college degree before looking for work?

[RIGOR]

kase patapon naman utak nyo. Hanggang english lang kayo.hehehehehe


hey dude,dont generalize naman..maybe you should try being a call center agent.. it uses enough brain cells just like any other job.. sana din sa iba wag na natin patulan ang grammar dahil tayo din naman nagkakamali paminsan..

[<soul_jah>]

Imbes na tapusin nila ang pagaaral,students tend to apply in a call center to make money. What do parents can say about this?


dude, eto lang masasabi ko sa topic mo: WALANG BASAGAN NG TRIP. kung trip ng mga undergrads na wag nang tapusin ang pag-aaral nila dahil kumikita sila, then let them be. we are given the freewill to make our own decisions & to choose what's good & bad for us. ngayon, kung masaya sila sa ginagawa nila, edi pabayaan mo sila. bakit? pinapakain mo ba sila? hindi naman ah. eh bakit ka ba nakikialam kung ayaw nilang magtapos..

siguro naiingit ka lang no. tama sabi ni rigor. try mo kayang mag-call center agent at nang malaman mo how it feels like to earn a huge sum of money.. siguro palamunin ka lang ng magulang mo.. chong, magbanat ka ng buto. try mo lang, kesa nagpapalaki ka ng ***** dyan tapos unproductive ka pa..

[Pink_Chic]

heya Academaniac

Wow and taas naman ng tingin mo sa sarili mo at ang lakas ng apog mong tawaging mga BOBO kami/ call center agents ...... What else do you know?
Baka nag apply ka before at di ka natanggap at ganyan na lang ang inis mo .... Baka initial pa lang di ka na pumasa.... FYI di lang Communication Skills ang tinitingnan sa bawat applicant ..... and were not playing around gaya ng sinasabi mong CALL CENTER LANG KAMI baka kasi iniisip mong nakikipag chikahan lang kami over the phone gaya ng sabi mong magaling lang kami sa English! Were resolving issues in minutes , do multitasking , etc. if you were to compare us with another employee who are in the government inaabot ng linggo...... nakapagtapos ka nga siguro bat boses walang pinag aralan ka?

[Pink_Chic]

heya academiac

Wow ang taas naman ng tingin mo sa sarili mo at lakas ng apog mong tawagin BOBO kami/call center agents.... what else do you know? Baka nag apply ka before at di ka natanggap kaya ganun na lang inis mo .... Were not playing around gaya ng sinasabi mong CALL CENTER LANG KAMI ..... FYI di lang communication skills ang tinitingnan sa bawat applicant .... ngayon alam ko na kung bakit at talagang di ka papasa sa Call Center ..... Were resolving issues for minutes, do multitasking etc. if you were to compare us with the employees in the government or office na umaabot ng linggo.....

Try fixing _________ alam mo na bago ka sumabak sa labanan sa english ....
Nakapagtapos ka ba? or maybe yes you did finish college bat parang boses walang pinag aralan ka?

[autogenerated]

Sayang at hindi pa sya pumapasok sa call center. Akala nya operator lang ang mga nagtratrabaho dito. Hindi nya alam kung gano kalawak ang scope na pwedeng gawin ng isang call center agent. Hindi nya alam kung ano ang matutunan nya sa call center. Hindi pa nya alam kung ano ang ginagawa ng Business Process Outsourcer.

At higit sa lahat hindi pa nya alam kung paano maging professional at ano ang business ethics. Kaya ayun ugaling walang pinag-aralan.

[LaGUNaMAN]

...heya academiac...

..maybe yes you did finish college bat parang boses walang pinag aralan ka?..

That is what I thought about as well, and to clarify things, I AM a college gradute. I used to be an educator for 7 years. Why did I move to the contact center field? Because I wanted to and not because it was a last resort. I earn less than 12k in teaching 30 students for 8 hours. Add to that the lesson plans, checking testpapers and assignments, doing assessments on my students performance, doing reports, researching for the next lessons and talking to my students' parent's. All in all, being a schoolteacher is a 24 hour a day job, with less pay. At my stay for over a year at Convergys, now I'm at Siemens, I earned up to 15k in HALF a month, got excellent medical coverage for me and my family, worked 9 hours a day, 1 and a half hour break included, 5 days a week, AND had more time for the people that really matters, my loved ones. But don't get me wrong, I did not move to a contact center job for the money alone, I am at heart a technical support person. Aside from teaching, I also sideline as a Network Contractor which set up internet cafe's, a computer technician that accepts PC repairs and also do computer tutorials. Tech support is a passion for me, and what better way to earn a living than doing what you feel most passionate about, in my case, PC Troubleshooting. Most people who do not know anything about the callcenter world always assume that we are just phone monkeys biding our time for the next opportunity, but answering the phone is just a means to an end if you are in tech support. Ultimately, I enjoy solving PC problems. I get to encounter and possibly solve 15 to 30 PC problems a day compared to a max of 10 a week when I used to sideline as a computer tech. Sure, you get the occational racist callers and politics in the office, but that goes with the territory, there is no such thing as a perfect job, it's YOU who needs to make it so, graduate or undergrad.

[madrigaljohn]

Even today, jobseekers who have a wealth of experience, and yet some could not get a job because of the perception that they are overage and difficult to work with. Discriminatory practices in hiring applicants because of age, sex and religion have been increasingly visible if one takes the time to look at the job advertisement.
In other countries that I have visited like Hong Kong, U.S. Virgin Islands, The Grand Cayman, Puerto Rico, I have observed how physically fit the senior citizens, are allowed and encouraged to work in the food chains and its work force is commonplace. I think we do need companies that can afford to view employment not only in terms of productivity but also as a social mission.
But the most prominent event that took place in the industry is the rise of call centers as part of the major breakthrough in the job market today. It opened a lot of doors to whether a person is retired employee, housewife, ex-overseas worker or even student. Jobseekers that are eighteen years old can work in call centers and maximize the opportunity of getting a better income.
Call centers have the continuity to grow rapidly and it can be noticed in the classified ads when spaces have been dominated by these IT companies. A weekly full-page ad of call centers advertisement have become frequent, looking for agents and offering the best compensation package in the industry. Unlike before the company who advertises in a full-page range belongs to some of the top corporations. The requirement in call centers is not limited to one position only and training is supported so that it would gear up one to become globally competitive.
As the price of commodities increase, jobseekers have the choice of taking into consideration either to work in call centers or to go abroad. Undergraduates are now fortunate to get a job if they have the desire to work nocturnally. Call centers should not be the monopoly of the young and those retired professionals who are in search for a better income should not feel embarrassed to reply to the ads of these IT companies.

[dickie]

Each to his own. Besides, in the U.S. you don't need a degree to get a call center job anyway.

[tidus1203]

Thats the reason they outsorce it here and India and other 3rd world countries. They can actually get college graduates to do undergrad work in the US at almost 1/10 the price. What a bargain to be honest...

[aphyist]

Payo kay Academaniac... please check your grammar. You should feel lucky enough because PEXers are still replying to this thread. MAy pumatol pa din sa malabo mong thread title. Ayun lang... For someone who seems to be giving so much value to eduation, you are expected to at least provide a grammatically correct title. HAhaha! Peace!

[kcaj]

baka ikaw ang kailangan magaral ng mabuti kid...CALL CENTER kalang:rotflmao:

really now...*** ano ba trabaho mo ha? ako pa sinabi mong magaral ng mabuti eh ikaw nga you cant even construct a simple sentence!! balik ka kaya sa grade 2? :rotflmao:

[sfodro_aisthima]

most call centres are equal opportunity employers. let's face it, having a college diploma alone does not a competent employee make. i agree with what one pexer said, that in most cases the undergrads are the ones who end up performing, because probably at the back of their heads, they need to prove themselves a bit more.

we cannot just jump to conclusions. there are a lot of reasons why someone would drop out of college and work in a call centre. it could be financial issues, personal dilemmas/demons they need to resolve, whatever. it would be very unwise to think that these undergrads are just lazy asses who couldnt even manage to finish their courses.

what amazes me about this situation is this: working in a call centre STILL gives you opportunities to work in other companies, especially those that are not in the customer service industry. case in point: i have a friend who is an undergrad, she decided to work in a call center to support her family. after a couple of years, she applied for a marketing position in a multinational company, and was accepted! despite the fact that she's an undergrad. see, if she did not work in a call centre, there will be no chance in hell for her to get accepted in her current job. but thanks to the industry, she was given a chance to prove herself in the corporate world, and now she's in a job she actually likes.

just my opinion.

[RIGOR]

mukang di na sya makasagot,pinagkaisahan nyo ba naman eh.hehe.. ngyon alam nya na *** mga pinagsasabi nya..thanks peeps at naliwanagan sya..

[SoliduS_AlphA]

dapat hindi na pinapatulan ang mga t@nga at bopol sa grammar... malamang BITTER sya kasi BOBO sa grammar kaya di natanggap sa call center :p
LOSER !!! :vomit: atleast kami sa call center maraming pera, nakakatulong sa pamilya namin. At FYI hindi madali ang trabaho sa CC, kelangan presence of mind at magaling ka mag difuse ng iretableng mga customer.

[academeniac]

i get your point CALL BOY..hahahahahahaha