What is life after call centers?

[rain_angel]

I have been in the call center industry for the last 2 years, from an agent, TL and a Trainer and finally, I ended my stint in the Industry. Ewan ko kung maraming naging successful, pero I wonder how people have moved on after their call center stint...Ano-ano na ba mga racket nyo? Successful ba? is it better now or sa Call Center? share your thought naman please...

[mikeymanzz]

I have been in the call center industry for the last 2 years, from an agent, TL and a Trainer and finally, I ended my stint in the Industry. Ewan ko kung maraming naging successful, pero I wonder how people have moved on after their call center stint...Ano-ano na ba mga racket nyo? Successful ba? is it better now or sa Call Center? share your thought naman please...

there actually is life after the call center industry...
you might wanna try the other faces of the business process outsourcing insudtry...

[FendeR_21]

interesting thread but there's already an existing one i beleive, im contemplating of moving on soon... did you search for that similar thread? =)

[RIGOR]

yes may thread ngang ganito dati,nahihirapan lang ako halukayin..

ako i worked for a call center for 4months, then moved to a commercial bank in which my banking career lasted for only 6months then a better offer came from a BPO firm.. A U.S based title closing firm.. pay is competitive with call centers plus I wont be wearing a headset or using an AVAYA.. office setting kami dito..no aht, no metrics, no more irate callers..


so is there life after call centers? definitely yes for me.

[<soul_jah>]

actually, rigor and i are officemates in that same BPO company, in the same way that we became wavemates in that same call center that he's referring to.

well, right now, i can say that i'm enjoying with this life after being in the call center industry for a relatively short period of time, although i can say that i miss the call center life, especially may last call center. i miss my friends there. but, right now, i can say i'm happy with my decision of leaving. i don't know why. maybe i've sensed a feeling of contentment here.. maybe. just my two cents, though. pax!

[J-X91]

i'm gettick sick and tired of the callcenter job everyday. i want to move on soon. ayoko na ng graveyard shift. nakakapagod din. i've been working for the call center industry for almost 2 years now and i've been to three callcenters na. i don't like the lifestyle anymore...

[jbla]

baket sakit parang lagi nalang akong hinahatak ng industriyang ito...waaaaaaa!!! gusto ko na ng regular na pasok ng walang headset at cyepre kasing laki ng sweldo ko or better..hehehehe san ba meron?

[RIGOR]

i'm gettick sick and tired of the callcenter job everyday. i want to move on soon. ayoko na ng graveyard shift. nakakapagod din. i've been working for the call center industry for almost 2 years now and i've been to three callcenters na. i don't like the lifestyle anymore...


ako din ayoko na ng call centers.. *** maisip pa lang na ma attain ang metrics e nakakaloko na.. good thing I ended up in a BPO company.. no metrics,no aht,no avaya but the bad thing is grave yard ulit..pero wala na ko makitang pera sa day jobs e and mukha namang promising dito.. well kung nakasanayan mo ang call center life at magreresign ka,dapat *** lilipatan mo ay ganun din kaganda ang compensation.. we have to admit that call center agents are well compensated compared to mostly ordinary day jobs..

[observer]

I just resigned from my call center work after I decided to go back to my original field. I believe there is life after call center, lalo na when I pass my course's board exams. Definitely, I'll be happier being a professional in my own field. And after getting a license, I will definitely be entitled to a good pay. :D

[dragonrower]

...oo naman, hindi ka naman mamamatay after ng call center eh. dami trabaho dyan! hindi nga lang kasing taas ng call center

[LaGUNaMAN]

Yes, there is life after callcenter. If ever I retire from this field, I will be thankful for what I have learned from it. Conversational english, time management, working in a team environment and organization are just some of the things that I would bring to my new career if ever I leave the contact center field.

[friginlamer]

Well if you ask me, I'm an English Teacher here in Bangkok. Hehehe. Imagine, vacationing while working as a foreign teacher in a land which doesn't even speak english.

[LaGUNaMAN]

OT : ^^Well if recent english proficiency statistics here in our country are correct, you don't have to go to a foreign land now to experience a country that doesn't speak English. Let me rephrase that, a country that could speak english but could not comprehend it well.

[RIGOR]

I just resigned from my call center work after I decided to go back to my original field. I believe there is life after call center, lalo na when I pass my course's board exams. Definitely, I'll be happier being a professional in my own field. And after getting a license, I will definitely be entitled to a good pay. :D


wow good for you, sana makapasa ka sa licensure mo.. di naman dead end job ang call center.. dapat lang natin gamitin ang ating mga natutunan sa call center at iapply sa ibang trabaho such as the development of communication skills, pag galing ka ng tech support e quick thinking.. mga ganung bagay ay makakatulong kahit saang trabho ka man magpunta...

[Altwegg]

RIGOR and soul_jah, anong new company nyo?

:glee:

Baka sundan ko ang yapak ninyo before I start my career as a full-time physician.

[<soul_jah>]

we're in a BPO company altwegg.. right now, wala pang go-signal from our higher-ups kung magha-hire kami e. pm kita pag may signal na.

[autogenerated]

1. May opening and closing spiel sa bawat pagsagot ng sariling landline at cellphone
2. Tumaas ang electric bill dahil sa dalas paggamit ng microwave oven at water dispenser sa bahay
4. Binabalikan ang hangouts ng call center buddies
5. Kunukutya ang sariling computer set
6. Nag press ng CTRL+Alt+DEL sa computer nya kala ma-lock yun pala windows task manager or restarting computer ang lilitaw
7. Sanay gising ng gabi
8. Ginagamit na yung souvenir items na bigay ng company
9. Nakikipag away na sa ISP Bonanza, PLDT DSL,Pacific internet, Bayantel, Smart BRO/WiFi, Pizza Hut at marunong nang maghanap ng manager para sa escalations
10. Umoorder pa rin sa YellowCab at TapaKing
11. Hindi na sanay manood ng sine
12. Kinikilatis ang extended warranty ng appliance na binili

at

13. Madalas na nagpopost sa Pinoy Exchange

[LaGUNaMAN]

^^Hahah!! Tanggalin mo lang ang number 5, tamang tama ang description para sakin.

[rain_angel]

Tama ka autogenerated, ganyang-ganyan ako! :lol: it's so funny... para bang alam na alam mo na ang back office procedures...anyway, thanks for your insights everyone. Ako naman, went back for extra studies. overall, the call center stint was really good, pero i think i've done my time dun sa industry na yon...

[RIGOR]

baket sakit parang lagi nalang akong hinahatak ng industriyang ito...waaaaaaa!!! gusto ko na ng regular na pasok ng walang headset at cyepre kasing laki ng sweldo ko or better..hehehehe san ba meron?


dito samin.binabayarin kami ni soul_jah *** mag pex buong gabi at ako naman manuod ng dragonball gt habang nagttrabaho hehe.. graveyard lang nga pero permanent shifts,monday night to friday night lang.so technically we still have our weekends..pag holiday sa states holiday din kami pero kaltas sa VL namin.. at higit sa lahat walang stress dito.. tanong mo na lang kay soul_jah kung gano sya karelaxed compared sa dati naming trabaho

[Ratman]

Life after callcentres:

Teaching English in Korea, Thailand, China, or 'Nam;
Bank manager;
Other BPO, depending on which past account you really hit top metrics;

Whichever way, you are more assertive, speak better English, have better interaction with foreigner, and if you didn' go AWOL or if you left in good graces, a solid employment background sought by employers everywhere.

[FendeR_21]

@ratman ... sounds great!

[Papichulo168]

1. May opening and closing spiel sa bawat pagsagot ng sariling landline at cellphone
2. Tumaas ang electric bill dahil sa dalas paggamit ng microwave oven at water dispenser sa bahay
4. Binabalikan ang hangouts ng call center buddies
5. Kunukutya ang sariling computer set
6. Nag press ng CTRL+Alt+DEL sa computer nya kala ma-lock yun pala windows task manager or restarting computer ang lilitaw
7. Sanay gising ng gabi
8. Ginagamit na yung souvenir items na bigay ng company
9. Nakikipag away na sa ISP Bonanza, PLDT DSL,Pacific internet, Bayantel, Smart BRO/WiFi, Pizza Hut at marunong nang maghanap ng manager para sa escalations
10. Umoorder pa rin sa YellowCab at TapaKing
11. Hindi na sanay manood ng sine
12. Kinikilatis ang extended warranty ng appliance na binili

at

13. Madalas na nagpopost sa Pinoy Exchange

Hahaha! Great observation!

idagdag pa natin ito...

14. Sobrang bibo. Volunteer ng volunteer. Suggest ng suggest. Participate ng participate sa mga activities.

15. Pag pinagalitan/binulyawan ng traditional manager/supervisor ang isang ex call center employee, incident report na iyan!

16. Parang pugon kung magsigarilyo.

17. Magyayaya sa Starbucks then would realize kulang na pala pera niya.

18. Magtatanung kung kelan ang Town Center meeting.

19. Takot tumawid ng kalye during daytime.

20. Maputla at sobrang pawisin.

21. Proud to wear the ID. Kahit sa FX naka ID pa rin.

[LaGUNaMAN]

19. Takot tumawid ng kalye during daytime.

21. Proud to wear the ID. Kahit sa FX naka ID pa rin.

:rotflmao: :rotflmao: :rotflmao: :rotflmao:

[Papichulo168]

20. Maputla at sobrang pawisin.



Pero naka jacket pa rin.

Quilted pa.

Sobrang daming jackets and trenchcoats na binili sa UK nung nasa nightshift pa sayang naman kung hindi susuotin sa bagong daytime career!

;)

[greensloth]

21. Proud to wear the ID. Kahit sa FX naka ID pa rin.

:bop: :rotflmao: :D

[blazing_angel]

9. Nakikipag away na sa ISP Bonanza, PLDT DSL,Pacific internet, Bayantel, Smart BRO/WiFi, Pizza Hut at marunong nang maghanap ng manager para sa escalations


This is my reason kung bakit ako na-terminate sa trabaho as call center PARA LANG MAKAPAGHANAP NG SISISIHIN! I'm working in ePLDT under smart account for 11 months. may nag-barge sa akin ng QA at ATL sa nangyaring hindi magandang conversation with another call center agent named "mae pingol" or "mae tongol" about the account that turned into argument. kung nakita ko sa personal, papatayin ko ang anilmal na iyon! si mae ang nagsimula ng argument kaya naging fatal sa career ko iyon.

sana itigil n'yo na ang paghahanap ng manager. parang tina-trato n'yo akong hayop nang walang dahilan. intindihin n'yo rin ang proper role ng business. feeling ko gi-na-go ang pangalan ko.

now i'm jobless at hindi ko na alam ang next move...

[Papichulo168]

^
Two words.

Anger Management.

[RockHound]

22. Naka-shades pa rin kahit sa bahay lang o kahit gabi na :rocker:

after call center? another call center! hehehe..call center hopping nalang nangyari...hehehe...

[cashwriters]

there actually is life after the call center industry...
you might wanna try the other faces of the business process outsourcing insudtry...

Very true. Many of the people my companies interview were former call center employees. Many burned out from the stress and the shifting schedules. Most would take lower pay just to work "normal" hours.

Many are also traumatized to learn that many of the places they receive calls from or call to have a low regard for call center employees. This is due to the fact that call support agents in the US historically have low educational attainment (most only require a high school education) and historically have been low paid part timers. Now when they outsource these low paid/low status jobs to the Philippines and have college-educated people doing these jobs, there's a 'status discrepancy'. There's also a culture shock re sales jobs since some American can get verbally abusive on the phone.

With that said, it's still a good business proposition for most parties involved: by outsourcing call jobs to the philippines, the employers get higher quality people for way lower rates (why pay $8 an hour in the US along with high $$$ for workers comp and other mandatory fees when you can pay only $400 to $500 per person per month in the Philippines?). It's also better for the consumer since you have a more educated and refined person on the other end of the phone line.

[popgirl]

i like this thread. doing a research on call center and this definitely helps! amusing!!!

[screengem]

hi guys...its been a long time... there's always life after cc...
now i most enjoy *** time being with my only son...quality time ika nga... mas masaya, mas closer n ***..

hirap din kse mag cc pag pamilyado ka na... lalo na pag gurl ka.. at may anak.. marami kang ma-mi-miss..=(

[boi_bibo]

hehehe ako wala na sa call center, normal na buhay ko (sana lang maging pang-matagalan 'to) although yung pay is not that high kumpara sa CC...pero I'm happy! Technical support pa rin naman pati mas marami akong natututunan...yun nga lang parang ang *****-***** ko na magenglish hhhehehe

[hugobossph]

Ako naman nagtrabaho sa mga Daytime Jobs for 5 years and naka 3 companies ako dahil sa kahahanap ng better pay and better compensation in total better management pero mahirap talaga makita yon sa daytime jobs kaya i decided to change my career goal kaya ngayon mag call center na lang ako syempre doon dapat sa call center na hindi outsource ang account...Siguro kung graduate ka ng Law, Medicine or License Engineer ka masasabi talaga na there is life after the Call Center pero sa IT grad na kagaya ko na puro certification ng training ang hinahanap mahirap maghanap ng trabaho kasi sa loob ng isang taon ang daming bagong technology and programming language or softwares na dapat mong malaman para maging successful ka sa job hunting mo. Bibihira ka lang makakuha ng salary ng 18000 pesos above sa daytime jobs not unless programmer or systems administrator ang position mo.

[luna_tech]

correct mr hugobossph very competitive talaga ngayon sa IT industry...kaya kelangan up to date ka ....