Accenture Customer Care Agents

[consoleaddict]

https://careers3.accenture.com/Careers/Asia/CareersByLocation/Philippines/CareersInACCP

Does anybody have any info about this opening?

[xshadowskill]

thts an online exam. evaluation process.. its a contct center. it will soon open at cybergate. huh, accenture will be joining the call center world. wondering bkit cantct center gusto nila itawag? well good for them

[consoleaddict]

cybergate? that's in Alabang right?

[bizboy20]

cybergate? that's in Alabang right?

im from accenture gateway....
kamusta naman ang cybergate sa alabang?:rotflmao:

Cybergate po eh nsa Boni...Mandaluyong!!!

[consoleaddict]

oops! northgate cyberzone pala yung sa alabang. my bad. hehehe!

[MC21]

im from accenture gateway....
kamusta naman ang cybergate sa alabang?:rotflmao:

Cybergate po eh nsa Boni...Mandaluyong!!!


bizboy20, anong operation ang meron sa accenture gateway? Thanks

[bizboy20]

bizboy20, anong operation ang meron sa accenture gateway? Thanks


more on BPO....
kaya lang on my acct....im handling also e-mails and calls....o di ba ang saya?
if you wanna try your luck in accenture....PM ka lang i can forward your resume to our HR...

[ellechar12]

magkano po basic pay?

[zomatry]

Mababa lang po ang sweldo sa accenture P12,500 lang po ang
starting all in all!!!! In short, PANG-MAHIRAP!!!

[consoleaddict]

may graveyard shift din ba ang accenture gateway?

[Leif_Erikson]

Bakit naman mababa ang sweldo sa Accenture, pero prestigious company to work for ito? I don't get it.

Tsaka anong accounts dito sa Robinsons Cybergate Pioneer (along EDSA and near Boni MRT station in mandaluyong)? May bond ba dito?

[bizboy20]

may graveyard shift din ba ang accenture gateway?


yup!! meron 24/7 ang operation.....

[Leif_Erikson]

What does more on BPO mean? Ibig sabihin, konti lang calls and more of office work?

[xshadowskill]

huh 12.5k??? double po nyan.. im not sure sa mga BPO.. MDC 15k pinaka mababa usualy 20-30k plus.. with extra 5-15k additional kung masipag ka sa OT. sure to! i gues depende rin sa project

[Pancho Jr]

BPO kse ng accenture eh contractual lang yata renewable after 6 months

[bizboy20]

kamusta naman ang 12,500K...
***** depende **** yun sa acct at client...

sakin malaki...pero d ku sasabhin...bheeee

[zomatry]

MERALCO account ka ba???

[bizboy20]

MERALCO account ka ba???

nope...
nakakaloka 12.5K mu ha...:D

[shania14]

tanong ko lang, bukas na ba *** office ng accenture sa cybergate?

[bizboy20]

^
matagal na po itong bukas...

[rgf25]

hi guys, m intrested to apply, I juz wnt 2 knw the qualifications for this position(customer care agent)thanks guys!!!

[pinoynetwit]

pwede ba mag-walk-in at saan?

[dickie]

Took the test and passed all of them in flying colors! Yahoo, native level English skills daw. Hehehehe

[Brandon96]

ano ibig sabihin ng MDC? tech support acct ba ito?

kung may 1 year total call center experience na ang isang tao, magkano ang range ng basic salary (pwera pa allowances and night diff) na maibibigay ng Accenture?

[IBMDude]

12.5 lang? sa amin kasi more than P20T yung total package? ba't di nalang kayo magapply sa IBM Business Services? :)

[r_69_e]

Hi Guys!

We will have another OPEN HOUSE JOBFAIR for CALL CENTER POSITIONS this coming SATURDAY SEPTEMBER 2, from 10am-4pm. Walk-in at the 5F of IBM PLaza, Eastwood Libis, Q.C and be interviewed or take the exam right away! Be one of the pioneer in our newest account! Apply now! :scream:

[jovhelle]

wana ask *** kung what kind of questions *** tinatanong??? may Test number na kc ako pero bka next week pa ko tatawag sa 3mins profiency call.

[dickie]

Hmmm.... machine generated yung exam. you'll be asked to repeat sentences, answer questions and the like.

[IBMDude]

are they using ordinate (hope that I got the term correctly)?

[steaminghot_69]

It's NOT 12500.... It's 14k.

There. Just to clear things up.

Yes, Accenture Customer Contact Services is in Cybergate.

There's a 1 year employment bond.

:)

[steaminghot_69]

I don't think they accept Walk-In applicants because you have to undergo the PRE-QUALIFYING PHONE EXAM (a software which Accenture bought from the U.S.).

For interested applicants: BEAR IN MIND that there's no Human Intervention on the said exam; meaning, it's computer generated. In 2-3 minutes, you would know your score.

There are three (3) parts of the exam. You have to pass all three parts in order for you to be called by the Accenture recruitment team within a day or two. (sure yun. :)) You will be scheduled for a PET (Pre-Employment Test) which is an SOP if you're applying for a position in Accenture. However, the only difference is that unlike before, which you have to take 7 test modules, for ACCS applicants, you have to take ONLY the first two (2) modules.

After passing the exam, the manager will conduct the interview (actually in my case, he's a Senior Manager). After 30 minutes, the interviewer will tell you if you will be extended for a job offer.

:)

I still have til 4pm to decide if I should accept the offer or not because my application in IBM is still pending as of now. If I'll accept the offer, I'll be part of the 2nd Batch (Wave 2) of ACCS.

[geecute426]

im from accenture BPO (business process outsourcing) and it really depends on the account that you are working for and the level that you have. Levels run from A-H.

[dickie]

Share ko lang:

Accenture may not pay the highest but the overall package is very competitive. Here's the breakdown:

*Basic Salary Range (12k to 17k) depending on experience
*Night Diff 10%
*Meal and Transpo (pegged at 150/day x 20 = 3k a month)
*You have 1k/month medicine/dental/optical allowance. Just show HR the proof of purchase and they will reimburse. That's 12k a year cummulative.
*HMO coverage upon employment.
*HMO subsidy for your dependents.
*Guaranteed 14 months pay.

And most of all, Accenture has a very stable culture that promotes career growth within the company. Each employee from the rank and file to the senior executives has a "career counselor" who you get to meet once a month to discuss your work/life balance. So you're well being is constantly monitored.

They also have transparent and strict policies on promotion, so the "politics" that everyone is complaining about is minimized.

So apply na kayo!

[IBMDude]

Hmm IBM Business Services still gives HIGHER. So sa IBS na kayo! :)

[dickie]

Ya, but IBS doesn't have the "career counselor" career ladder structure that Accenture has. That is it's intangible edge. =)

[Leif_Erikson]

You mean, aside from HMO coverage, pati gamot and services na di covered ng HMO ay reimbursable ng Accenture? OK ah! Ano ang HMO nyo? Medicard?

Thanks, Dickie for your complete and concise info above regarding pay and benefits at Accenture. If only everyone here on the call center threads was like you in giving the skinny on essential facts in a call center job. :) You missed one thing though--anong account/s? Inbound/outbound?

[IBMDude]

Ya, but IBS doesn't have the "career counselor" career ladder structure that Accenture has. That is it's intangible edge. =)

of course we have that as well and we can also provide our employees limitless career opportunities not only in the IBM companies in the Philippines but in other countries as well. IBM is IBM and accenture is simply accenture. if you know what I mean... hehe. :naughty:

[dickie]

HMO is Maxicare

[pinoynetwit]

Paano ba mag-apply sa Accenture? Halimbawa ako may email voice and back office experience how do I start?

[xshadowskill]

Simply accenture.. oo nmn. i thinks dickie is talkin bout customer care services its realy competitive compared to other callcenters. lets talk about MDC nmn, me im earning 33K and 5.5k shift premium, 5k pager premium, 6k productivity bonus, 2.5k allowance and transpo per month lahat yan. dickie
15k na medical reinbursement natin bukod pa yung maxicare.eto pa career counselor for career move, iTalk nmn for personal prob like sa family, luvlyf etc alam mo nmn mahirap mg work if somethin is botherin u. LOTS of training, teambuilding, clubs like painting cooking etc dami pa. 14month pay ofcourse. co-op, dami pa eh additional nlng to sa breakdown ni dickie. n' yes ganda ng environment, dami expat na nag kalat, mababait nmn ***.. imagine regular employee *** ako, how much kaya sahod ng site lead nmin? teamlead? sr. teamlead? managers? nwys customer contact center is a great stepin stone. so go.. ok din pala ** sa GLOBAL na company na to kahit SIMPLE ***.competitive na rin. thank God ** ako. oh yes la pa ko 1yr.buti umabot ako sa cut off ng fiscal year, na increasan 2loy ako hehehe

[nat4712001]

Hind naman kasi natanggap ng undergraduate dito ...

[bizboy20]

^
tumatanggap po ng
undergrad dito....

[cvgt2]

do you have openings for Quality Evaluators?
how much offer for QE's with experience?

[dickie]

Simply accenture.. oo nmn. i thinks dickie is talkin bout customer care services its realy competitive compared to other callcenters. lets talk about MDC nmn, me im earning 33K and 5.5k shift premium, 5k pager premium, 6k productivity bonus, 2.5k allowance and transpo per month lahat yan. dickie
15k na medical reinbursement natin bukod pa yung maxicare.eto pa career counselor for career move, iTalk nmn for personal prob like sa family, luvlyf etc alam mo nmn mahirap mg work if somethin is botherin u. LOTS of training, teambuilding, clubs like painting cooking etc dami pa. 14month pay ofcourse. co-op, dami pa eh additional nlng to sa breakdown ni dickie. n' yes ganda ng environment, dami expat na nag kalat, mababait nmn ***.. imagine regular employee *** ako, how much kaya sahod ng site lead nmin? teamlead? sr. teamlead? managers? nwys customer contact center is a great stepin stone. so go.. ok din pala ** sa GLOBAL na company na to kahit SIMPLE ***.competitive na rin. thank God ** ako. oh yes la pa ko 1yr.buti umabot ako sa cut off ng fiscal year, na increasan 2loy ako hehehe


Iba iba ata ang package ng Accenture depending on the nature of the business. Example BPO employees are not covered by HMO until they are regularized while MDC and Call Center employees are covered on DAY ONE. I suppose you're an experienced hire? Not a JSE? Hehehe, alam ko kasi 15k ang starting ng JSE eh.

Well really its the career counselor and I Talk thing that got me thinking about joining Accenture. There seems to be a future here. =)

[dickie]

Accenture in principle does not hire undergrads. This is for the good of those who plan to establish a career in the company, with a degree its up to you how far you'll take your career within the company and an undergrad will have serious handicaps in doing just that.

Hope this helps. =)

[pinoynetwit]

bizboy20 mukhang for someone else iyang PM mo sa akin. Ni hindi ko nga kabisado pano mag-apply dyan.

[steaminghot_69]

Paano ba mag-apply sa Accenture? Halimbawa ako may email voice and back office experience how do I start?

You still have to undergo the 40 minute prequalifying test. :)

[steaminghot_69]

bizboy Hindi po tumatanggap ng Undergrads... kasi they will require you to submit your TOR, tsaka Certification of Graduation :)

[nat4712001]

UU nga.. handicapped pa pala kami .. ha hay....

[rodmond]

Simply accenture.. oo nmn. i thinks dickie is talkin bout customer care services its realy competitive compared to other callcenters. lets talk about MDC nmn, me im earning 33K and 5.5k shift premium, 5k pager premium, 6k productivity bonus, 2.5k allowance and transpo per month lahat yan. dickie
15k na medical reinbursement natin bukod pa yung maxicare.eto pa career counselor for career move, iTalk nmn for personal prob like sa family, luvlyf etc alam mo nmn mahirap mg work if somethin is botherin u. LOTS of training, teambuilding, clubs like painting cooking etc dami pa. 14month pay ofcourse. co-op, dami pa eh additional nlng to sa breakdown ni dickie. n' yes ganda ng environment, dami expat na nag kalat, mababait nmn ***.. imagine regular employee *** ako, how much kaya sahod ng site lead nmin? teamlead? sr. teamlead? managers? nwys customer contact center is a great stepin stone. so go.. ok din pala ** sa GLOBAL na company na to kahit SIMPLE ***.competitive na rin. thank God ** ako. oh yes la pa ko 1yr.buti umabot ako sa cut off ng fiscal year, na increasan 2loy ako hehehe

Wow... paano ka nabubuhay sa ganyang offer? Kawawa ka naman... :confused:

[crewman]

Wow... paano ka nabubuhay sa ganyang offer? Kawawa ka naman... :confused:

Oo nga.. I agree.. nakakapagload ka pa ba ng cellphone mo?:hmm:

pager premium, productivity bonus, transpo allowance, on-call ka pa pag weekend.. pano ka pa nakakatulog?:mecry:

[rodmond]

Share ko lang:

Accenture may not pay the highest but the overall package is very competitive. Here's the breakdown:

*Basic Salary Range (12k to 17k) depending on experience
*Night Diff 10%
*Meal and Transpo (pegged at 150/day x 20 = 3k a month)
*You have 1k/month medicine/dental/optical allowance. Just show HR the proof of purchase and they will reimburse. That's 12k a year cummulative.
*HMO coverage upon employment.
*HMO subsidy for your dependents.
*Guaranteed 14 months pay.

And most of all, Accenture has a very stable culture that promotes career growth within the company. Each employee from the rank and file to the senior executives has a "career counselor" who you get to meet once a month to discuss your work/life balance. So you're well being is constantly monitored.

They also have transparent and strict policies on promotion, so the "politics" that everyone is complaining about is minimized.

So apply na kayo!

So much for "Accenture Confidential"! Good job! *okay*

[bizboy20]

bizboy Hindi po tumatanggap ng Undergrads... kasi they will require you to submit your TOR, tsaka Certification of Graduation :)

ay ganun...
cge na nga di na lang
aku kwentu...

kasi taga accenture aku:D

[bizboy20]

So much for "Accenture Confidential"! Good job! *okay*

parang kilala kita...
kasi may natatandaan
akung pangalan na ganyan...:rotflmao:

[bizboy20]

bizboy20 mukhang for someone else iyang PM mo sa akin. Ni hindi ko nga kabisado pano mag-apply dyan.

oo nga....
nagkamali aku..

pwede mag-sori :D

[crewman]

good morning peeps! kamusta na ang pag aapply naten? im thinking of applying din pero nagdadalawang isip ako.. anybody have any tips para sa hiring nila? like tests, interviews, or anything? thanks po..

[adril]

un pre-test ng accenture sbi dapat di cordless ang phone n ggmitin kc it will affect the result daw ... what do you think? gusto ko kc itry ky lang ganon nga daw

[pinoynetwit]

Sige nga mag-aaply na rin ako sa Accenture next week ahihihihihihihi. LUSOOOOOOBBBBBB! meron ba dyan trabaho email support at back office. Sanay ako sa voice kaya lang if I can avoid it I will unless the pay is much higher than email and back office work.

Babi nung kaibigan ko Punta sa Sitel sa Robinsons Cyber One building...WALA DAW CR sa 15th. floor occupied by Sitel..Tama ba walang CR sa mga floors dyan sa Cyber One building. Accenture occupies 8 floors, Sitel and West 2 each.

Tama ba bawal walk-in applicant sa accenture.

[xshadowskill]

d nmn mhirap na mabuhay mga pars.. 1 pang gabi ka nyt diff dif(pede nmn morning if u wnt d namn mandatory eh, ur choice), productivity 16hrs na OT per month, so pag nag OT ka me allowance, then pag uwi mo natawagn ka pede i charge.. naka line nmn support phone kaya di hussle. dyan palang pre mga 10-15K na ang kita, la pa basic.. kaya pa nmn, basta masipag ka lang.. higly confidential nga pala, nwys just to attract some1 how nice sa accenture. coz if u love wht u r doin, its like ur not working at all. pag napipilitan ka nmn mg work parang 3xang hirap. nwys basta try nyo contact center ng accenture, daming benefits daw. g'd luck

[ibiza_gurl]

of course we have that as well and we can also provide our employees limitless career opportunities not only in the IBM companies in the Philippines but in other countries as well. IBM is IBM and accenture is simply accenture. if you know what I mean... hehe. :naughty:


sana sa thread na lang ng IBM pag usapan yan, remember thread topic is about Accenture. :)

[steaminghot_69]

Actually, if you think that a Call Center job is a no-brainer, then it is.

Kumbaga, bottomline is, just LOVE WHAT YOU'RE DOING. I'm talking about xshadowskill. Mahal niya trabaho niya, so ganun.

Ako, 1st job ko 'to, kung saka-sakali, at excited ako sa magiging buhay ko. 1 year akong nakatali sa Accenture, pero okay lang. Ayoko din kasi ng palipat-lipat ng company.


:)

[crewman]

d nmn mhirap na mabuhay mga pars.. 1 pang gabi ka nyt diff dif(pede nmn morning if u wnt d namn mandatory eh, ur choice), productivity 16hrs na OT per month, so pag nag OT ka me allowance, then pag uwi mo natawagn ka pede i charge.. naka line nmn support phone kaya di hussle. dyan palang pre mga 10-15K na ang kita, la pa basic.. kaya pa nmn, basta masipag ka lang.. higly confidential nga pala, nwys just to attract some1 how nice sa accenture. coz if u love wht u r doin, its like ur not working at all. pag napipilitan ka nmn mg work parang 3xang hirap. nwys basta try nyo contact center ng accenture, daming benefits daw. g'd luck

kawawa ka naman.. may free time ka pa ba?:eek:

[steaminghot_69]

bizboy20 :D. Baka nung time mo, tumatanggap pa sila ng Undergrad. Ngayon kasi, sabi sa kin ng taga-HR, hindi na daw.

rodmond Don't worry, hindi naman breach of contract yung ginagawa namin dito, unless na lang kung sabihin namin pangalan namin at isumbong kami :p

[crewman]

:d :d :d :d :d :d :d

[crewman]

nag PM si rodmond sakin.. sabi, mas mataas daw yung package nya kay dickie -- weekends off, never on call......... on-shore pa... hay.. buhay.. pag pinagpapala ka nga naman.. nagtataka daw tuloy sha..

ika nga ni rodmond: "pano ka nabubuhay sa ganyang package and wala kang free taym?" ;-)

PS: Greetings daw from the Chicago Office

[bizboy20]

bizboy20 :D. Baka nung time mo, tumatanggap pa sila ng Undergrad. Ngayon kasi, sabi sa kin ng taga-HR, hindi na daw.


ok payn!!:D
last year pa ko andi2...

baka nga...
pede magsori ha?:D

[steaminghot_69]

Ay sige po no problem :D

[jazzy]

may 2 years bonding contract sa accenture di ba?


______________________________________

Megatipid.com - ang Website ng mga Wais!
www.megatipid.com

[steaminghot_69]

Hindi po. 1 year po :)

[dickie]

ACCENTURE is named 20th of 50 Top Companies to Launch a career by Business Week Magazine (www.businessweek.com)

More Accenture Stats---each country has a different comp and ben policy but the stats below are indicative of Accentures comp/ben policy and corporate culture. =)



SEARCH SITE

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September 12, 2006


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2006 BEST PLACES TO LAUNCH A CAREER
20 Accenture
Consulting

Headquarters:1345 Avenue of the Americas
New York, NY 10105


Organization's Web site
HR Web site

In Search of the Best and the Brightest
Number of undergraduate campuses where the employer actively recruited during the 2005-06 school year: 75

Number of undergraduate campuses where the employer extended entry-level job offers to graduating seniors: 75

Number of applicants from all sources (on-campus recruiting, job boards, company Web site, etc.) for entry-level jobs in calendar year 2004: 11250

Number of applicants from all sources for entry-level jobs in calendar year 2005: 10250

Note: Denotes number of candidates selected for screening interview
Entry-level hires in calendar year 2004: 1686

Entry level hires in calendar year 2005: 1536

Percentage of 2004 entry-level hires who were former undergraduate interns: 1.4

Percentage of 2005 entry-level hires who were former undergraduate interns: 2.6

Percentage of 2006 entry-level hires (to date) who were former undergraduate interns: 0.5

Note: YTD; does not include most recent hires.
The three most important characteristics for entry-level applicants:

1-Analytical skills
2-Communication Skills
3-College GPA




The Freshman Class
Percentage of new hires from calendar year 2005 who are minorities:39

Percentage of new hires from calendar year 2005 who are female: 43

Percentage of 2005 entry-level hires with degrees in the following areas of study:

Business: 56
Engineering: 34
Liberal Arts: 4
Other: 6



Show Me the Money...and the 401(K)
Average annual base salary (excluding overtime, bonus, and other compensation) for entry-level employees hired since Jan. 1, 2006: $50,000 to $54,999

Percentage of new entry-level hires since Jan. 1, 2006, with annual base salary in the following ranges:

Less than $35,000: 0
$35,000 to $39,999: 0
$40,000 to $44,999: 6.2
$45,000 to $49,999: 17.1
$50,000 to $54,999: 24.2
$55,000 and above: 52.49

Did half or more of all entry-level hires since Jan. 1, 2006 receive a signing bonus? No

Are entry-level hires eligible for performance bonuses in their first year on the job? Yes

Percentage of 2006 entry-level hires employed on an hourly basis (eligible for overtime): 0

Percentage of 2006 entry-level hires employed on a salary basis (not eligible for overtime): 100

Does the employer reimburse employees for educational expenses? Yes

If so, are employees eligible for educational reimbursement immediately upon hire? Yes

Number of paid vacation days new hires receive:

In their first year on the job: 25
After 3 years: 25
After 5 years: 27
After 10 years: 27

Note: Paid time off that may be used for vacation, personal days, and religious observances. Accrued at rate of 25 days per year.
Do entry-level hires have access to an employer-sponsored health plan? Yes

Do employees pay part of the cost through payroll deductions? Yes

Does the health plan provide dental coverage? Yes

Does the health plan provide vision coverage? Yes

Do entry-level hires have access to a 401(k) savings plan? Yes

If so, number of months employee must work before becoming fully vested in the 401(k): 24

Maximum company match as a percentage of salary: 3

Percentage of salary employee must set aside to receive maximum company match: 6

Are entry-level hires eligible for an employer-funded pension? No

If so, number of months employee must work to become fully vested in the pension plan: NA

Are entry-level hires eligible for a profit-sharing plan? Yes

Number of months employee must work to become fully vested in the profit-sharing plan: 24

Annual paid holidays: 9

Do employees receive paid time off for religious observances? Yes

Number of days per year allowed for religious observances: NA

Note: Included in paid time off allotment.
Number of paid sick/personal days entry-level hires receive in their first year on the job: NA

Note: Part of annual allotment of paid time off.
Is flex time an option for entry-level employees: Yes

Paid maternity leave (in days) for employees on the payroll:

Less than a year: 40 days
3 years: 40 days
5 years: 40 days

Does your organization match charitable gifts made by employees? Yes

Does your organization pay relocation expenses for new hires? Yes

Employees receive discounts for:

Car rentals: Yes
Cell phone/services: Yes
Cultural events: Yes
Gym memberships: Yes
Insurance: Yes
Publications: Yes



Cubicle Culture
Average number of hours worked per week by entry-level hires, including overtime: 44

Does the average vary depending on business unit or department? No

Does the organization periodically monitor employee e-mail? No

Note: Does not monitor email routinely, but does so when necessary.
Does the organization periodically monitor employee Web usage? No

Note: Some web sites blocked at some locations to avoid hostile workplace issues.
Typical dress code for new hires: Business Casual

Does the organization sponsor employee volunteer opportunities? Yes

Employee day care is: not offered

Fitness facilities are: available at some locations



Training and Mentorship
Does this organization have a formal orientation program that is required of all new hires? Yes

Number of days the program lasts: 25, or from to days.

The program includes: Computer Training, Diversity Exercises, Tour of facilities, Guest Speakers, Team Building Activities

The program also includes: Leadership, core values and ethics, professional development, policies, diversity, benefits, corporate citizenship, expectations, project management, knowledge management and technology

Average amount spent on training, per new hire, in calendar year 2005: $6600

Does this organization have any formal leadership or management development programs for entry-level employees that last a year or more? No

The program selected to describe in further detail: NA

Do entry-level job candidates apply directly to this program? NA

If not, eligibility is determined by: NA

When are new hires first considered eligible: NA

Is the program rotational? NA

Number of locations or business units the employee spends time at: NA

Length of program: NA

Percentage of employees offered permanent positions after completing the program: NA

After completing the program, do employees who are offered a permanent position receive an automatic raise? NA

Typical raise: NA

Does this organization have a formal mentorship program? Yes

If so, Percentage of entry-level hires who participate in the mentorship program: 100

Note: Several locations also implement buddy programs.


Looking Ahead
Three-year retention rate: NA

Five-year retention rate: NA

Merit raises are determined by: Performance

Date at which most entry-level hires are eligible for their first merit raise: Sept. 1 for those hired prior to May 15

Promotions are determined by: Business needs, demonstrated readiness to perform at next level, Other

Date at which most entry-level hires are eligible for their first promotion: No minimum tenure for promotion; new hires are eligible when they demonstrate readiness to perform at next level

Frequency with which entry-level hires are formally evaluated: Employees evaluated bi-annually and after changing client assignments

Three most important performance measures for entry-level hires:

1-Analytical skills
2-Learning Ability
3-Team Player


Minimum tenure (in years) required in one position before most entry-level employees are eligible to apply for another, including lateral transfers: 0

The following rules apply to such transfers: 6-12 months is the norm, but there is no defined minimum

Number of employees at or above the level of vice-president: NA

Of those employees, the number who have been with the organization for 20 years or longer: NA

Age of the youngest employee at or above the level of vice-president: NA

Number of years he/she has been with this organization: NA




Copyright 2000- 2006 by The McGraw-Hill Companies Inc.
All rights reserved.

[rodmond]

parang kilala kita...
kasi may natatandaan
akung pangalan na ganyan...:rotflmao:

rodmond = there can only be one ;)

[Galchi]

Sabi nung kakilala ko na nag-train here sa accenture, may bond daw na pinapapirma dito kaya hindi nya tinanggap ang offer kaya ngayon andun na siya sa AIG Alabang

[rodmond]

Walang masama sa bond; job hoppers lang yon malamang

[cosmic.0910]

pano po ba mg apply dito? pwede ba mag walk in? what are the open positions? pls help!

[hubbyboyz]

What does more on BPO mean? Ibig sabihin, konti lang calls and more of office work?

BUSINESS PROCESS OUTSOURCING

anything from other coutries that outsources are BPO Companies...

[hubbyboyz]

I don't think they accept Walk-In applicants because you have to undergo the PRE-QUALIFYING PHONE EXAM (a software which Accenture bought from the U.S.).

For interested applicants: BEAR IN MIND that there's no Human Intervention on the said exam; meaning, it's computer generated. In 2-3 minutes, you would know your score.

There are three (3) parts of the exam. You have to pass all three parts in order for you to be called by the Accenture recruitment team within a day or two. (sure yun. :)) You will be scheduled for a PET (Pre-Employment Test) which is an SOP if you're applying for a position in Accenture. However, the only difference is that unlike before, which you have to take 7 test modules, for ACCS applicants, you have to take ONLY the first two (2) modules.

After passing the exam, the manager will conduct the interview (actually in my case, he's a Senior Manager). After 30 minutes, the interviewer will tell you if you will be extended for a job offer.

:)

I still have til 4pm to decide if I should accept the offer or not because my application in IBM is still pending as of now. If I'll accept the offer, I'll be part of the 2nd Batch (Wave 2) of ACCS.

IF YOU GUYS PASSED CONVERGYS ACCENTURE ACCOUNT.. Then You'll pass Accenture...

[jovhelle]

i got a call from accenture 3days ago... and OMG! *** kausap kong gurl eh parang high school ang english.... she keeps on asking me kung bkit di ko pinaprocess *** 3mins call ko eventhough meron na kong TIN #..... i ask her kung true *** di *** nghire ng undergrad and after a 10secs. of silence atska nia ko cnagot na i'll just note ur concern ma'm.... huhuhu.... sana namili *** ng mga tatawag sa applicants nila na presentable....

[xshadowskill]

r u sure na fr. accenture yan? baka ojt yun hahaha? coz yung ako halos dumugo ilong ko, 20mins yung interview kala ko nga expat eh. definetely d allowed undergrds. whts her name, sana natanung mo. papahanting ntin bat ganun sya..

[dickie]

Hmmm.... just a thought, now na meron ng sariling call center ang accenture, di kaya nya ipupull out lahat ng "accenture" accounts sa ibang call centers? What will this mean to those agents, under accenture accounts?

[pinoynetwit]

Walang Hazard Pay? Baba Nun 10% Lang Ang Night Differential. Biri Pa Convergys May 20% Nd At May 1500 Hazard Pay Between 12mn And 4 Am.

[xshadowskill]

not sure pro ganito na sa ibang proj. nyt dif will be P80.00 per hour. more thn 13k yan in a month.. 6pm-6am.. saan kapa. i hope mging ganito din sa call center ng accenture or shud i say sa lahat ng pangabi ng accnture.. i knw some proj na ganito na. sobrang saya nila, to follow nmn yung iba. ofcourse bukod pa yung transpo/meal allowance + d basic salary. yeah!

[dickie]

Accenture has a P150/per day food/transpo allowance. That's about 3,000 a month. They also have P1,000 monthly medical/dental/optical allowance on top of your HMO. Meron pa pala, retirement plan + stock options. =)

[dickie]

Walang Hazard Pay? Baba Nun 10% Lang Ang Night Differential. Biri Pa Convergys May 20% Nd At May 1500 Hazard Pay Between 12mn And 4 Am.

Actually when you come to think about it, it could also be good na 10% lang Night Diff? you know why? that exposes you to less risk on income fluctuations due to schedule changes, coz your net income is not tied down with the night diff.

some CC kasi pay low base then high night diff, eh pano pag biglang nagbago sked mo? di talo ka na. Once again basahin mo yung buong thread and you'll realize accenture actually has one of the most competitive package in the industry. =)

[pinoynetwit]

The Accenture accounts[outsourcer that further outsourced the accounts] outsourced to Convergys will not be affected by the establishment of the customer relationship management unit of Accenture in the Philippines according to my high level source within the company. Even Convergys agents can transfer to Accenture....the pioneer account[tech] is not the one subcontracted to Convergys.

14 floors sa tower 2 - 30,000 square meters
7 floors sa tower 1 - 16,000 square meters
________________________________
21 floors ang Accenture sa Pioneer!

-Remember merong up to 20% monthly performance bonus ang Accenture if not quarterly bonus----"Pay for Performance"!
-Retirement plan
Marami pa..........

Sumahin natin ang job offer para syang Dell...wild card pa ang gains mo sa Employee Stock Option plan.....Have you read the Trend Micro Philippine employee who was able to buy a vehicle because of company stock options...

[butch79]

i know it was already said.. but i really want to try my luck though i'm an undergrad.. i'm sure i can pass all qualifying exams & interviews.. sayang naman!

anyone who can help me?

[pinoynetwit]

Tanong...magkano ba bond dito?...di ko yan natanong.

Kulang na lang kaladkarin ako nung kaibigan ko para mag-apply dito. Mabilis ang process!

[pinoynetwit]

Pagka-alam ko ISA pa lang ang account dito at tech....tama ba...o baka "binibilog" lang ako?

[ambertookme]

Simply accenture.. oo nmn. i thinks dickie is talkin bout customer care services its realy competitive compared to other callcenters. lets talk about MDC nmn, me im earning 33K and 5.5k shift premium, 5k pager premium, 6k productivity bonus, 2.5k allowance and transpo per month lahat yan. dickie
15k na medical reinbursement natin bukod pa yung maxicare.eto pa career counselor for career move, iTalk nmn for personal prob like sa family, luvlyf etc alam mo nmn mahirap mg work if somethin is botherin u. LOTS of training, teambuilding, clubs like painting cooking etc dami pa. 14month pay ofcourse. co-op, dami pa eh additional nlng to sa breakdown ni dickie. n' yes ganda ng environment, dami expat na nag kalat, mababait nmn ***.. imagine regular employee *** ako, how much kaya sahod ng site lead nmin? teamlead? sr. teamlead? managers? nwys customer contact center is a great stepin stone. so go.. ok din pala ** sa GLOBAL na company na to kahit SIMPLE ***.competitive na rin. thank God ** ako. oh yes la pa ko 1yr.buti umabot ako sa cut off ng fiscal year, na increasan 2loy ako hehehe

what is MDC?

yung friend ko, gusto ng umalis. on call kasi sila pag weekends.

[pinoynetwit]

Binabasa ko nga yung pay and benefits ang haba ng listahan....ahihihihihihihi.

Kamusta ba yung position na ito, malaki ba pay? kahit ito lang ok na ako:

REQUIREMENTS:
Claims Processing / Membership Analyst
If you have an aptitude for Math and work experience in either call centers, BPO, shared services ot other service companies, then join us. Graduate of any degree, must have good written and verbal communication skills. Must be keen on details, proficient in MS Applications (Word, Excel, PowerPoint).

[pinoynetwit]

http://ezinearticles.com/?Big-IT-Wants-Call-Center-Capacity&id=296524


Big IT Wants Call Center Capacity
By Richard Mills

Article Word Count: 1072 [View Summary] Comments (0)


Chairman

Chalré Recruitment Outsourcing

A couple of months ago, IBM announced that it was purchasing a 9,000-person call center named Daksh with operations in India and the Philippines. The acquisition is interesting for two reasons. First, IBM previously had no significant call center capacity and with this one purchase has become a major player in the booming offshore industry. Second, the price IBM paid was considered by most people to be irrationally exuberant. According to investment banking firm Avendus, the price was roughly 15 times last year's earnings (or three times annual revenues). Clearly, IBM felt that owning (rather than just leasing) call center capacity was an absolute necessity for its long-term business strategy.

Earlier in the year, Accenture hired a senior call center executive away from the contact center company ICT Group. When I spoke to this executive about his new job, he said he was hired to be "responsible for the world's single largest call center offshore initiative," which involves 6,000 call center seats. Apparently, Accenture is moving into the call center business in a big way as well.

Traveling in the opposite direction, the large call centers are moving into the IT services business, although in a somewhat less grandiose manner. Sykes is a worldwide contact center organization with many service lines including managing tech support for clients like Microsoft and Intel. It has done such good IT support work that it has moved into full-blown IT outsourcing. In the Philippines, Sykes is hiring software developers by the hundreds to do software programming work for its blue-chip clients.

Convergys, another large contact center organization, has hired ICT heavyweights to oversee the company's Information Management Group. Its objective is to focus on developing the company's "higher-value service offerings" in the IT and business process outsourcing (BPO) spheres.

Meeting in the Middle

Another area of budding togetherness for IT and contact center services, BPO is considered the mother lode of outsourcing because it encompasses everything that can be imagined as being outsourced. It is a very big field.

A quick look at the Accenture Web site makes that company's direction clear. It now provides 18 categories of services. Some of the new BPO subsidiaries that have been incorporated over just the past few years are Accenture Finance Solutions, Accenture HR Services, Accenture Learning, Accenture Procurement Solutions, Accenture Business Services for Utilities, Accenture eDemocracy Services and Navitaire -- a bewildering number of extensions to the core Accenture brand.

IBM's approach is to keep all BPO work under a single company umbrella, but its BPO focus in the booming Asia-Pacific region is obvious by its hiring practices. As one example, recent full-page employment advertisements in the Philippines are being used to hire boatloads of people required for IBM's outsourcing operations. The advertisements emphasize the need for "previous experience in the areas of customer care, human resources, employee and payroll services." Requirements for IT skills are stated farther down on the page, giving the appearance of being an afterthought.

On the call center side, Convergys is promoting services like billing and employee care (payroll, benefits and other human resource services). Sykes says it delivers "total solutions" to "complement" its CRM services. The large call center StarTek is probably the most bold. It comes right out and calls itself a "Business Process Outsourcing" company.

So what is going on? Why does everyone want to be in each other's business?

There seem to be two main reasons these companies are broadening their product lines into areas that are clearly outside their core expertise. The first has to do with customer requirements. Large blue-chip clients no longer want to buy bits and pieces of service offerings from a jumble of separate suppliers. It's just too complicated and expensive to manage it all. They want to buy a broad range of outsourcing services from a few suppliers (or even just one).

This trend has been happening in the IT sector for some time now. According to Gartner Inc. and most of the major IT analysts, large outsourcing deals have been the "main engine of growth" over the past couple of years, and this trend is expected to continue.

Escaping commodisation is another reason companies are expanding to new frontiers. The most successful IT companies have become so large and their project management procedures so reliable that, to a large and sophisticated client, their service offerings can be difficult to distinguish from those of competitors. In other words, they have become commodity providers -- not that much different from farmers selling pork bellies. This situation has been apparent in the call center industry for some time. The IT companies, on the other hand, aren't used to thinking of themselves in such a manner and probably don't like it very much. But what unique selling feature could there possibly be among high-quality companies like Accenture, EDS, HP, CSC or IBM, other than price?

In order to escape this dead end, everyone wants to move aggressively into new businesses. BPO seems exciting because it's new to everybody and industry standards for service levels and pricing are not yet well developed. As a result, the sales process is more consultative in nature (rather than just a discussion of price) and there is much more value to add. In such an environment, the opportunities for higher margins are greatly enhanced -- as any salesman would appreciate.

Where Will It All Lead?

It is very evident that both the large contact center companies and the IT services organizations will continue to expand their product lines into BPO and each other's businesses. However, it's the IT companies and not the call centers that sign the big outsourcing deals -- anyone who reads the business journals knows this. Announcements for billion-dollar outsourcing contracts are becoming almost a biweekly occurrence for the IT professional services companies.

As well, my information indicates that throughout the fast-growing Asia-Pacific region, it is almost always the IT companies that are looking to acquire call center capacity (i.e., buy call center companies) and seldom the other way around. If the past is an indicator of the future, then a lot of people from the call center industry might soon be calling themselves geeks.

Offshore Recruitment Outsourcing:

Chalré Recruitment Outsourcing allow companies to improve the performance and income of their senior recruiting professionals by directing low value recruiting activities offshore at lower cost. Call or email for information.

Richard Mills CFA

Chalré Recruitment Outsourcing

t: +632 892 6703

w: www.chalre-hro.com/

Richard is considered a leading expert on Asia-Pacific outsourcing by ComputerWorld magazine. His column called "View from Offshore" is a feature of the publication. Richard has also been called “the guru on outsourcing” by Dr. Michael Clancy, President of the Economist Intelligence Unit (affiliate) and the "Asia-Pacific expert" by Call Center Magazine. In addition to ComputerWorld, he is a thought leader for a host of other international publications.

Richard provided the Keynote Address to the regional HR Shared Services and BPO conference held in Singapore. He is an Expert Panelist for CIO magazine (US) and the Offshore Offsourcing Best Practices association.

Article Source: http://EzineArticles.com/?expert=Richard_Mills

[bizboy20]

i got a call from accenture 3days ago... and OMG! *** kausap kong gurl eh parang high school ang english.... she keeps on asking me kung bkit di ko pinaprocess *** 3mins call ko eventhough meron na kong TIN #..... i ask her kung true *** di *** nghire ng undergrad and after a 10secs. of silence atska nia ko cnagot na i'll just note ur concern ma'm.... huhuhu.... sana namili *** ng mga tatawag sa applicants nila na presentable....


di nako maniniwala dito!:p
pati nga si Manong guard

at lahat ng mga Manong...
eh inglisero...

nabuang **** ako **...

[pinoynetwit]

Tama mahigpit dito. Ayaw tanggap undergrads. Pati nga yung back office unit ayaw tanggap undergrads.

[dickie]

yup, told you so....di nga tumatangap undergrads dito.

[bizboy20]

^
sa mga BPO accts ata tumatanggap
pero under pala sila ng agency...

di talaga...

[dickie]

you have to remember accenture has its root in consultancy which values title/diploma and the like.

[dickie]

The Times Top 100 Graduate Employers is an annual ranking of those organisations, in the private and public sectors, that new graduates would most like to work for. Based on interviews with more than 16,000 final-year university students it is a definitive record of Britain's most prestigious and sought-after graduate employers. The students are asked the open ended question "Which employer do you think offers the best opportunities for graduates?" this year more than 500 employers were named and the 100 firms with the most votes form the new Top 100 chart below.


Very few get top billing
Despite the fact that more than 140 organisations have been ranked in ten years of the Top 100 list, just four of these have reached the very top, Martin Birchall writes
Click here to search for the most sought-after employers in our interactive table and click here for our key to this year's list




THIS is the tenth edition of The Times Top 100 Graduate Employers and much has changed in the employment market since the first league table appeared in 1997.



Marks & Spencer was voted the No 1 graduate employer that year, with Procter & Gamble, the now defunct accountancy firm Arthur Andersen, Andersen Consulting and ICI as the runners-up. Engineering was the top career destination and new graduates expected average starting salaries of just £14,400 for their first jobs after university.

In the decade since, more than 140 employers have been featured in the Top 100 lists. Just three other organisations have taken the top spot: Accenture (formerly Andersen Consulting) was No 1 from 1998 to 2002; the Civil Service was the winner in 2003; and Price- waterhouseCoopers has been the leading recruiter since 2004.

Nearly two fifths of the employers featured in this year’s Top 100 are either banking or financial institutions or accountancy, law or consulting firms. This means that only one fifth of the UK’s most sought-after graduate employers are now manufacturing or industrial companies — the lowest proportion yet recorded in the Top 100 — and just seven are IT or telecoms firms. Although more graduates from the class of 2006 applied for jobs in the media than any other career destination, just six of the employers featured in the Top 100 are in advertising, broadcasting or publishing. The remaining employers are made up of government agencies and departments, retailers, charities and airlines.

Of the eight new entries in the 2006 list, the Financial Services Authority is in 93rd place while the Bank of America, the Government Legal Service, the accountancy firm Grant Thornton, Nationwide Building Society and the law firm Addleshaw Goddard take the last five places.

The biggest falls of the year were for the international pharmaceuticals company Pfizer and law firm Baker & McKenzie, both of which dropped nearly 30 places. Among the organisations that left the Top 100 altogether were Ford, MI5 — The Security Service, the British Nuclear Group and the European investment bank ABN Amro. Three of last year’s new entries also failed to stay up — PA Consulting, ICI and the law firm Simmons & Simmons.

Very few get top billing
Despite the fact that more than 140 organisations have been ranked in ten years of the Top 100 list, just four of these have reached the very top, Martin Birchall writes
Click here to search for the most sought-after employers in our interactive table and click here for our key to this year's list




THIS is the tenth edition of The Times Top 100 Graduate Employers and much has changed in the employment market since the first league table appeared in 1997.



Marks & Spencer was voted the No 1 graduate employer that year, with Procter & Gamble, the now defunct accountancy firm Arthur Andersen, Andersen Consulting and ICI as the runners-up. Engineering was the top career destination and new graduates expected average starting salaries of just £14,400 for their first jobs after university.

In the decade since, more than 140 employers have been featured in the Top 100 lists. Just three other organisations have taken the top spot: Accenture (formerly Andersen Consulting) was No 1 from 1998 to 2002; the Civil Service was the winner in 2003; and Price- waterhouseCoopers has been the leading recruiter since 2004.

Nearly two fifths of the employers featured in this year’s Top 100 are either banking or financial institutions or accountancy, law or consulting firms. This means that only one fifth of the UK’s most sought-after graduate employers are now manufacturing or industrial companies — the lowest proportion yet recorded in the Top 100 — and just seven are IT or telecoms firms. Although more graduates from the class of 2006 applied for jobs in the media than any other career destination, just six of the employers featured in the Top 100 are in advertising, broadcasting or publishing. The remaining employers are made up of government agencies and departments, retailers, charities and airlines.

Of the eight new entries in the 2006 list, the Financial Services Authority is in 93rd place while the Bank of America, the Government Legal Service, the accountancy firm Grant Thornton, Nationwide Building Society and the law firm Addleshaw Goddard take the last five places.

The biggest falls of the year were for the international pharmaceuticals company Pfizer and law firm Baker & McKenzie, both of which dropped nearly 30 places. Among the organisations that left the Top 100 altogether were Ford, MI5 — The Security Service, the British Nuclear Group and the European investment bank ABN Amro. Three of last year’s new entries also failed to stay up — PA Consulting, ICI and the law firm Simmons & Simmons.

Top 100 Graduate Employers

2006 2005 Employer Sector
1 (1) PricewaterhouseCoopers Services
2 (6) Deloitte Services
3 (4) KPMG Services
4 (2) Civil Service Public Sector
5 (5) BBC Media
6 (7) NHS Public Sector
7 (8) HSBC Banking
8 (3) Accenture Services
9 (10) Procter & Gamble Consumer goods
10 (9) Goldman Sachs Banking
11 (12) Shell Industrial
12 (22) Aldi Retail
13 (11) Army Public Sector
14 (14) Ernst & Young Services
15 (15) RBS Group Banking
16 (19) Teach First Public sector
17 (13) GlaxoSmithKline Health
18 (16) IBM Services
19 (17) JP Morgan Banking
20 (25) BP Industrial
21 (18) Unilever Consumer goods
22 (30) M&S Retail
23 (24) Rolls Royce Industrial
24 (21) Microsoft Technology
25 (42) Morgan Stanley Banking

[bizboy20]

^
ok payn!

Tnx sa info...
pede ulit magsori? hehehe

[mawrain17]

i recieve a call from one of there peeps few weeks ago. gosh tinagalog ako. lol i was shocked kc most of the calls i recieve from call centers e english. hehehe *** kaya?

sayang ang layo ko... im willing pa naman to work. hayz...

[steaminghot_69]

i got a call from accenture 3days ago... and OMG! *** kausap kong gurl eh parang high school ang english.... she keeps on asking me kung bkit di ko pinaprocess *** 3mins call ko eventhough meron na kong TIN #..... i ask her kung true *** di *** nghire ng undergrad and after a 10secs. of silence atska nia ko cnagot na i'll just note ur concern ma'm.... huhuhu.... sana namili *** ng mga tatawag sa applicants nila na presentable....

:D

Baka hindi taga-Accenture yung kausap mo.

[steaminghot_69]

Batch 1 peeps...

:D

:wave: sa mga taga Accenture, sorry guys ... di ko alam nagpe-PEx pala kayo :lol: I have to lie...

Wala naman siguro akong memo :glee:

========

Definitely, I'm going to have my future here in this company.

[pinoynetwit]

Ano kaya itsura ng mga tao rito pagdating ng orientation...Para rin kayang etelecare na andameng magaganda ahhiihihhi.

[pinoynetwit]

hello steaminghot baka makasama mo ako sa batch 1 ahihihihihi.

Kung di ako kinulit ng todo ng HR baka di ko tinuloy dito....never intended to work here but a confluence of strange events somehow dragged me here.

PHP5,000/annually ang medical, dental and optical allowance dito for the contact center reps. and not 12k. I don't want to give anyone false impressions.

Ako medyo tinagalog rin nung tunang tinawagan...but the situation calls for it. I was ordering food when the call came and was a bit surprised to get a call. Besides it was not aformal interview over the phone. Actually I was interviewed only once - by the operations Director/Manager but after a few minutes it turned into an informal conversation regarding the industry. And yes, I told him to read PEX since I post my thoughts here!

Bond is one year.

Hope I will be posting here regularly after leaving Sutherland[wala bang gustong pumalit sa akin sa sutherland thread?].

[pinoynetwit]

Accenture Robinson's Pioneer location:

http://www.wikimapia.org/#y=14571206&x=121047723&z=18&l=0&m=a

[pinoynetwit]

A peek into an Accenture Christmas party:

http://erwinzky.blogspot.com/2005/12/accenture-christmas-party.html

[steaminghot_69]

pinoynetwit

Batch 1 ako... teka, kelan start ng njo mo?

[pinoynetwit]

Basta ako batch 1 rin...

[seller06]

how long would it take for accenture to reply in my email if i send the necessary information for the application. and how long would it take for them to call for the phone test exam.

and what time do they usually call?

[pinoynetwit]

The whole process takes just 40 minutes. I did not go through that process though. My tests were all in Robinsons Pioneer.

[blackdragon]

how long would it take for accenture to reply in my email if i send the necessary information for the application. and how long would it take for them to call for the phone test exam.

and what time do they usually call?

there are people replying to e-mails 24/7. they call around 9am - 10pm;)

[blackdragon]

https://careers3.accenture.com/Caree.../CareersInACCP

accenture customer contact services (accs) is currently hiring the first few batches to be based in robinsons cybergate pioneer. just click on the link above to take the online qualifying tests. good luck!*okay*

[rodmond]

Batch Zero ako. :)

ACCS peeps reprazent!

[pinoynetwit]

Actually when you come to think about it, it could also be good na 10% lang Night Diff? you know why? that exposes you to less risk on income fluctuations due to schedule changes, coz your net income is not tied down with the night diff.

some CC kasi pay low base then high night diff, eh pano pag biglang nagbago sked mo? di talo ka na. Once again basahin mo yung buong thread and you'll realize accenture actually has one of the most competitive package in the industry. =)

N.D. will likely be hiked to 20 percent. There has always been a free full course meal and a free snack for us everyday so far...aside from having a food and transportation allowance.

One more thing, the lone account we have here is well-known in the industry for providing generous incentives to outsourced agents.

[pinoynetwit]

For those who took the online exams...the HR people will call you one to 2 days[on a weekday] after passing the exam. Another two setS of written examinations will be given at Cybergate 2 building in Pioneer.

Please do not forget your TIN, SSS, HDMF and Philhealth number because you will fill-out an information sheet.

They do call you through your cell phones. I can give you tips on how to pass the examinations but not the answers. Just make sure you put my full name as the Accenture employee who referred you:

https://careers3.accenture.com/Careers/Asia/CareersByLocation/Philippines/ACCSCCA


Customer Care Agent


We are looking for bright, talented and mature individuals with excellent communications skills to join our contact center operations in the Philippines. If you are interested in customer care work and keen on building a long-term career, then start your career right with Accenture.


Find out in 40 minutes if you pre-qualify as a customer care agent for Accenture Customer Contact Services in the Philippines.


If you are a university or college graduate of any 4 or 5 year course and have no active application for other open positions in Accenture, then apply now by sending the following information to us via email:


Name <Last, First, Middle>
Email
Mobile Phone Number, if any <09xx-xxxxxxx>
Landline, if any <area code + phone number>
Date of Birth <mm/dd/yyyy>
How did you find out about this opportunity? <Accenture Employee, Print Ads, Internet Ads, Billboards and/or Roving Ads>


If you are using an email client, Click on the following link to send an email accs.ph.recruiting@accenture.com


However, if you are using web-based email, please send an email to accs.ph.recruiting@accenture.com. Kindly indicate in the subject line the job reference code: CCA0813.


You will receive instructions on how to begin the pre-qualification process through the email address that you will provide. The pre-qualification process starts with a 3-minute telephone-administered voice test. This is followed by a 15-minute web-based test and ends with 10-minute voice test (also telephone-administered). You can only proceed to the next test if you pass the previous test.


We recommend that you be in a location conducive to taking the telephone-administered tests (i.e., minimal background noise, good line quality) and the web-based test (i.e., reliable internet connection, PC with MS Office Application, ability to print test instructions if PC is far from a phone line), to improve your chances of completing the pre-qualification process quickly and successfully.



FYI: web-based emails are free emails like Gmail and Yahoo.

__________________________________________________

Manood muna tayo ng mga pampagising na audio-videos:

http://www.youtube.com/watch?v=CEyeitVXM2Y

http://www.youtube.com/watch?v=nOZRe4j6C3c&mode=related&search=

http://www.youtube.com/watch?v=I6FKSW04EgM&mode=related&search=

[blackdragon]

pinoynetwit, it seems you already had a copy of the flyer for the erp:D just want to ask if everybody from batch 1-3 got the flyer.

[pinoynetwit]

I got the flyer but am not sure if everyone got it.

[pinoynetwit]

I got the flyer but I am not sure if everyone got it. Sa mga one page advertisements sa mga broadsheets si Tiger Woods pa ang ginamit na model...that's a sign on how generous the pay and benefits here at Accenture is. And yes, our first client is very well known for giving generous incentives on top of the normal pay and incentives given by the outsourcer.

MAY ONE YEAR BOND KAMI AND STRICT DRESS CODE...PERO ANG BINIGAY SA AKING COMPREHENSIVE COMPENSATION PACKAGE, VERTICAL AND LATERAL CAREER OPPORTUNITIES OF NOT BEING FOREVER TAKING ON CALLS TURNED AROUND MY RATHER DERISIVE AND NITPICKING OPINION!

AS I'VE PREVIOUSLY POSTED WE HAVE 18 CATEGORIES OF BPO LINES. WE ARE NOT JUST A CALL CENTER! WE ARE THE MOTHER OF ALL BPOs'!!!

[pinoynetwit]

Tiger Woods and Accenture

http://www.chron.com/disp/story.mpl/ap/fn/4212092.html


Sept. 25, 2006, 9:08AM
Accenture Ads Feature Tiger Woods_again


By DAN CATERINICCHIA AP Business Writer
© 2006 The Associated Press

WASHINGTON — In golf and in business, if it ain't broke, don't fix it. Just tweak it a little.

That's what management and technology consulting firm Accenture Ltd. has done in an advertising and marketing campaign set to launch Monday, touting its research on "high-performance" businesses that will feature the world's top golfer Tiger Woods -- again.

The old slogan: "Go on. Be a Tiger." The new: "We know what it takes to be a Tiger."

The previous three-year campaign was featured in a variety of print, television, online and airport poster ads that cost Accenture more than $65 million a year. This campaign cost the same although $3.5 million will be spent online this year compared with $2.9 million last year, said James E. Murphy, the Bermuda-based company's chief marketing and communications officer.

"The old campaign has really well put together ads that clearly demonstrate the high performance aspect and tying Tiger into that," said Michael Giardina, assistant professor of advertising at the University of Illinois in Urbana-Champaign. "If they continue with that same basic presentation with Tiger in the ads, they're pretty solid visually."

WPP Group PLC's Young & Rubicam created the new campaign, which will run in 23 countries. The TV spots were well-received in six months of tests in 10 countries. That's to be expected since the previous campaign was the company's most successful in its history, Murphy said.

Woods' multicultural background should play well in other countries, Giardina said, adding that the only potential drawback is that Accenture's name could get overshadowed by the golfer's Nike gear, although the swoosh logo on his apparel is not as prominent as it was in last year's images.

Woods called his role as Accenture's global ambassador a "win/win partnership" and said renewing the deal "was a no-brainer."

"This is my only real business-to-business partnership and I hope it resonates with their customers," Woods wrote in an e-mail response to questions.

The ads compare Woods' ability on the golf course to the traits of leading businesses. The concept for the campaign came from a three-year research program which analyzed thousands of companies worldwide to find the traits of high-performing companies. Of 6,000 companies Accenture surveyed, 500 met the high performance criteria, although Murphy would not name names for competitive reasons.

The company spent a "couple million" on the research, Murphy said, but paid Woods far more to be a company pitchman. Accenture pays Woods, who earlier this year rattled off five straight tournament victories "what other people are paying him," he added. Woods won three of his five matches in the weekend's Ryder Cup, but the U.S. team lost 18 1/2-9 1/2 to the European squad.

Woods reportedly made more than $85 million last year from appearance fees and sponsors, including Nike Inc., American Express Co., and General Motors Corp.'s Buick.

Besides using Woods' image in the campaign, Accenture also gets photo shoots with him a couple days a year and a round of golf with some big clients, Murphy said. Woods also plays in the Accenture Match Play Championship. The next one is scheduled for February in Tucson, Ariz.

Accenture first contacted Woods in 2000 about featuring him in a Super Bowl commercial to touts its name change from Andersen Consulting. But a Screen Actors Guild strike that year crunched schedules and Woods had to shoot commercials for his other sponsors first, Murphy said.

As part of the new campaign, Accenture will add interactive tools to its Web site and expand traditional efforts in direct marketing, conferences and research papers, Murphy said.

The company manages up to 5,000 projects annually and less than 1 percent of those have problems, earning Accenture a reputation for "never walking away from a job," Murphy said.

Woods said he's also a customer, having used Accenture's business consulting services for his Tiger Woods Foundation Web site and Learning Center in Anaheim, Calif., where children who apply can come after school for interactive programs in science, math, technology and language arts.

Shares of Accenture added 50 cents to $29.84 in morning trading, while American Express gained 24 cents to $54.35, General Motors shed 2 cents to $30.60, and Nike dipped 76 cents to $85.60, all on the New York Stock Exchange.

Shares of WPP Group added 52 cents to $60.09 in morning trading on the Nasdaq.


--------------------------------------------------------------------------------

[steaminghot_69]

I got the flyer. :D

Hala mukhang start na ang referral program :D

[pinoynetwit]

May bagong account[sikret syempre] na inaayos na magbibigay ng panibagong shift...sana may email queue...sanay pa naman ako sa essay and business writing[tatlong training na ang pinag-daanan ko].

Marami kayang magandang chicks sa batch 4?

[steaminghot_69]

Saang batch ka ba, if I may ask? :D

======

===========

http://www.accenture.com/NR/rdonlyres/1F39FDB8-7A6A-490A-9AE9-5936458DAB58/0/global_diver.jpg


http://careers.accenture.com/philippines/accs


Accenture Customer Contact Services in the Philippines is a key component in Accenture’s customer contact transformation and outsourcing strategy, which aims to deliver significant value to clients by providing end-to-end outsourcing services. Customer contact services is among the many business process outsourcing services that Accenture offers at its delivery center in Manila and other key geographic markets.

Once hired, you will undergo a comprehensive training program designed to prepare you to work at the highest level of efficiency. And through our Call Center University of Excellence, you gain the advantage of a continuous learning program that develops deep specialized skills and facilitates personal and leadership growth.

You will be exposed to the best-in-class call center management technology and processes that leads to better coaching and performance enhancement opportunities. On top of these, you will receive a competitive total rewards package, including pay-for-performance incentives.

Whether or not you want to make a long-term career at customer service, we want your career experience at Accenture to be exceptional. Your career experience is a combination of many elements; including work environment, culture, training, career progression, and total rewards, as well as the work you do for our clients, the people you work with and your personal aspirations. As part of this experience, it is important for you to understand how careers are developed and managed at Accenture. We call this the Accenture Career Framework. Our objective is to build a community of professionals teaming to deliver high performance everyday.

In Accenture, we offer you the scope to grow and the opportunity to manage your own career. Because we are such a large company, we are equipped to provide you with varied career options within the Accenture Customer Contact Services career framework. You may even explore other roles or opportunities later on in other workforces within Accenture that would best utilize your skills.


ACCENTURE
Consulting. Technology. Outsourcing.
*okay*

Minimum requirements: Graduate of a 4 or 5 year course with no active application for other positions in Accenture.

=========

If you're interested to apply, kindly PM me kasi re-refer ko kayo. May referral program kasi sa Accenture,... la lang. Alam niyo naman siguro pag referral right :D

Thanks

[pinoynetwit]

Sikret...sikretive ako dahil marami akong alam sa buong Accenture. ahihihihihi

_________________________________________________________________

Break time muna. A trip back on memory lane[from our cyber hang-out]...December 1989:

http://timawa.net/forum/index.php?topic=479.0

[steaminghot_69]

Ahahaha fine. Okay lang. Sana lang wag mo pabagsakin ang Accenture sa pinaggaga-gawa mo. :D

[steaminghot_69]

http://siva-sg.jobstreet.com/_ads/ph/jobs/2005/11/a/20/_pics/accentpics7ph2a.jpg


http://careers.accenture.com/philippines/accs


Accenture Customer Contact Services in the Philippines is a key component in Accenture’s customer contact transformation and outsourcing strategy, which aims to deliver significant value to clients by providing end-to-end outsourcing services. Customer contact services is among the many business process outsourcing services that Accenture offers at its delivery center in Manila and other key geographic markets.

Once hired, you will undergo a comprehensive training program designed to prepare you to work at the highest level of efficiency. And through our Call Center University of Excellence, you gain the advantage of a continuous learning program that develops deep specialized skills and facilitates personal and leadership growth.

You will be exposed to the best-in-class call center management technology and processes that leads to better coaching and performance enhancement opportunities. On top of these, you will receive a competitive total rewards package, including pay-for-performance incentives.

Whether or not you want to make a long-term career at customer service, we want your career experience at Accenture to be exceptional. Your career experience is a combination of many elements; including work environment, culture, training, career progression, and total rewards, as well as the work you do for our clients, the people you work with and your personal aspirations. As part of this experience, it is important for you to understand how careers are developed and managed at Accenture. We call this the Accenture Career Framework. Our objective is to build a community of professionals teaming to deliver high performance everyday.

In Accenture, we offer you the scope to grow and the opportunity to manage your own career. Because we are such a large company, we are equipped to provide you with varied career options within the Accenture Customer Contact Services career framework. You may even explore other roles or opportunities later on in other workforces within Accenture that would best utilize your skills.


ACCENTURE
Consulting. Technology. Outsourcing.
*okay*

Minimum requirements: Graduate of a 4 or 5 year course with no active application for other positions in Accenture.

=========

If you're interested to apply, kindly PM me kasi re-refer ko kayo. May referral program kasi sa Accenture,... la lang. Alam niyo naman siguro pag referral right :D

Thanks

[pinoynetwit]

I would just like to clarify that aside from having a bachelor's degree, you must have work experience if you want to apply for the CSR vacancy...not necessarily from the contact center industry.

We had one trainee who was an HR officer and a security and arms salesman...he is now one of us. We have one who has a masters degree and he is also a trainee. I was a former licensed stock broker, stock market analyst giving media interviews, back office support. Got to doing tech[L1 and L2] and CS support through email and voice and now somehow got on this company by a strange twist of fate. I even took all the test in the office of Accenture and not outside as the usual case.

WE APPLY THE UNITED STATES EQUAL OPPORTUNITY EMPLOYMENT LAW IN OUR PHILIPPINE OPERATIONS. We do not discriminate against anyone. I have seen someone over 40 training here.

[pinoynetwit]

Just some trivia about our unit:

Our acceptance rate is just hovering around 1.85 percent of those who applied. So do your best on the exams and interview!

We have an ex-AFP[Armed Forces of the Philippines] enlisted personnel[EP] as one of our trainees. The person happens to have call center experience before getting here.

Our ID is one of the oddest looking in the industry - the > "greater than" symbol in silver; no "Accenture" word in our ID just the symbol, our picture and nick name.

We are just about 85 people in training as of now.

[master_bait28]

im excited to go training sa nov! i hope na sana it is a good decision to go with this company!!! sana may movement na me sa industry na 2 at sana marami cute chicks sa training hehe! YAHOO!!!

[pinoynetwit]

^^^
Cute chicks????? hmmmmmmm sana sana....buhuhuhuhuhuuh

[master_bait28]

Ei guys this thread is for those pepole who works for the contact center arm of Accenture! feel free to post ok! i know dadami pa tau so go and multiply!!!

[pinoynetwit]

Ang galing ng nick..."master bait28"...pangalan pa lang malakas na ang dating sa kababaihan.:D

[angelaquino]

may opening ba for tl post?

[pinoynetwit]

^^^
Yes, there might be an opening for TLs since we plan to eventually ramp up to 5000 employees for the contact services arm of Accenture. Right now we are just around 70 in training for a technical account dealing in troubleshooting DSL internet connection.

Sana magkaroon ng account rito dealing with trouble-shooting not DSL conections but weaponry...parang McGraw-Hill...wishful thinking ko lang. Para akong fish out of the water dito:mecry:

______________

Entertainment:

http://www.youtube.com/watch?v=djx2yAVGOKg&mode=related&search=

http://www.youtube.com/watch?v=yjNQRrToFno&mode=related&search=

http://www.youtube.com/watch?v=pMo7GZk6o4M&mode=related&search=

[gryze29]

meron po bang morning shift ang accenture?

[master_bait28]

Ang galing ng nick..."master bait28"...pangalan pa lang malakas na ang dating sa kababaihan.:D

hehe haha!!

[pinoynetwit]

gryze, wala pang morning shift dito sa contact center unit.:mecry:

master bait28,

Kilala ko kung sino ang syota mo! Si "Mary Palmer"...get the drift?;) Ok lang ang buhay celibate...you control your destiny!

[Pancho Jr]

hmmm DSL... sounds like the account is an acronym having the letters S,B,C,A and two T's.

[athena21]

may transcriptionist ba dito sa accenture?

[Brightgirlb1]

for those who were hired na by accenture,ilang shift ba ang meron dito? may vacancy ba for QA Specialist? thanks.

[bizboy20]

kamusta naman si kenneth jan as Sup ha?

[pinoynetwit]

So far there is only one shift[GY] for the lone account of Accenture Customer Contact Services[ACCS]. There are two other accounts about to be opened before the end of the year.

QA specialist?

Call Quality Analyst Post Date: 12 Oct 06


Qualifications:

The Call Quality Analyst is responsible for participating on call monitoring sessions with call quality personnel and the client to serve as the Accenture representative ensuring that Agent Quality Standard (AQS), Agent Minimum Standard (AMS), Customer Experience POSE (Point of Service Evaluation) Alignment (CEPA) and language certification standards are attained and processes are effective.

With new challenges everyday, you'll have plenty of opportunities to develop your skills and career at Accenture. You'll be working with talented, like-minded people - and your contribution to the company will be recognized and competively rewarded.

If you want a job where you can get results, apply now and visit www.careers.accenture.com/philippines for more information.


Please send resume to: manilacareers@accenture.com

[master_bait28]

@pinoynetwit


hehe!! ey ask ko lang since may 2 accts na will open pwede bang apply for a TL or support positions. i just joined and be on board on november so paano ba processed para mag apply internally 3 yrs na experience ko sa CS

[pinoynetwit]

master bait28,

Si Bernie L.[operations director] ang kausapin mo ukol dyan. Sana magkaroon ng email support hayyyyy. I love monotony and predictability...it is nirvana!

Baka magawan ng paraan Bernie due to your qualifications. Yung sa QA post na pi-nost ko galing sa jobsdb.com website.

_________________________________________________________

Pampabawas ng sexual energy mo master bait28...better than porn:

http://www.youtube.com/watch?v=oHMx1BHlXf4

[pinoynetwit]

I understand that we are also allowing walk-ins at our office at the 3rd. level of Robinsons Cybermall at Pioneer, Mandaluyong. Yes, you CAN TAKE THE ONLINE TEST at the Accenture recruitment center! That change was published in the Sunday broadsheets[Manila Bulletin and Philippine Daily Inquirer] yesterday.

For Accenture employees availing of the employee referral. Remember that we were made to fill out a form on how we got to know of the opening. You can ask the people whom you referred to put your name as the Accenture employee who referred you. If you want to put my name as your referring Accenture employee just PM me.

MY ADVISE: TAKE ALL THE EXAMS AT THE ACCENTURE OFFICE FOR GOOD MEASURE.*okay*

[kudlit2000]

hi pinoynetwit.

ako currently a tech support agent. dsl. may premium ba for applicants with call center experience? also, i'm an undergrade. third lang po sa UPLB. requirement ba talaga bacherlor's degree?

[pinoynetwit]

Oo, higpit nila sa bachelor's degree requirement dito. Yung premium dito seemingly depends on your tests scores.

[Droc]

feeling ko dito mapupunta yung account ng....

sounds like.....

q.w.e.s.t.

[athena21]

meron bang transcriptionist account dito sa accenture....is it true ba na when u apply in accenture puede ka nila ilagay sa convergys?

[pinoynetwit]

Athena, check out jobstreet and jobsdb website since Accenture normally posts job openings in those two sites. Transcriptionist...none that I know of since I usually watch for any openings in the BPO unit.

Lipat Convergys? We do have accounts subcontracted to several call centers but I do not know if we can put people there.

[blackdragon]

meron bang transcriptionist account dito sa accenture....is it true ba na when u apply in accenture puede ka nila ilagay sa convergys?

nope to both

[pinoynetwit]

https://careers3.accenture.com/Careers/Asia/CareersByLocation/Philippines/ACCSApplyNow.htm

Prove yourself.

Find out in just 40 minutes if you pre-qualify as a customer contact agent at Accenture by taking a series of tests. Within the hour you could be on your way to a rewarding career.


Starting the process is easy – simply send us an email with your details and we’ll respond with instructions for taking a 3-minute, automated voice test. If you successfully completed the voice test, you will receive another email message prompting you to take a 15 minute online call center profile fit test. Upon completing the profile test, the final step in the prequalification process is to take the 10-minute automated voice test.


We recommend that you be in a quiet location when taking the voice test. For the web-based profile test, you’ll need to have a reliable, high-speed internet connection to improve chances of completing the pre-qualification process quickly and successfully.


We look forward to hearing from you! If you are a university or college graduate of any 4 or 5 year course and have no active application for other open positions in Accenture, then apply now by sending the following information to us via email at accs.ph.recruiting@accenture.com:


Name (Last, first name, middle)
Email address
Mobile phone number, if any (09xx-xxxxxxx)
Land line phone number, if any (area code + number)
Date of birth (MM/DD/YYYY)
How did you hear about this opportunity (Accenture employee, Print Ad - Manila Bulletin, Print Ad - Philippine Star, Print Ad - Philippine Daily Inquirer, Internet Ad, Radio Ad, Google, Billboard/Roving Billboard, Email, and/or SMS)


Should it be difficult for you to find an environment conducive for taking the pre-qualification test, please submit your resume to accs.ph.recmgr@accenture.com, indicating in the subject line the job reference code: CCA1022. We will contact you with details on how you can take the pre-qualification test from an Accenture location.


YOU MAY ALSO WALK-IN. IF YOU GOT TO KNOW OF THE VACANCY THROUGH EMPLOYEE REFERRAL, DO NOT FORGET TO INDICATE THE NAME OF THE ACCENTURE EMPLOYEE IN THE INTRODUCTION PAGE OF THE ONLINE TESTING PASTED ABOVE AND ALSO IN THE SHEET OF PAPER ASKING YOU ON BASIC PERSONAL INFORMATION AND ON HOW YOU GOT TO KNOW OF THE VACANCY.

[pinoynetwit]

https://careers3.accenture.com/Careers/Asia/CareersByLocation/Philippines/ACCSBenefits.htm


Working at Accenture, part of the reward is doing top quality, interesting and challenging work. Part of it is the opportunity to grow and develop as a professional. In addition, we pay competitive market rates commensurate to your skills and level of responsibility. We also reward strong performance and contribution to our business through a variable pay component.


Other benefits offered by Accenture include:


Pay for Performance Bonus
Overtime Pay and Night Differential Pay
14th Month Pay
Paid Time Off
Transportation and Meal Allowances
Insurance Coverage upon Employment
Maternity Benefit above the SSS Benefit
Fire and Death Financial Assistance
Monthly Medicine, Dental, Optical Allowance for your Personal and Dependents’ use
Retirement Benefit
Discounted Employee Share Purchase Plan

[pinoynetwit]

Those who are interested to apply for team lead, quality analyst, work force and scheduler can send me a private message for details on how to apply...a bit different according to my recent conversation with our managers.

Thanks!

[ccass]

pinoynetwit,
After signing a contract with Accenture, can I still back out from it? Likewise, can Accenture unilaterally rescind the employment contract even before the training/first day of employment? It's been a week and I never heard a word from the HR rep to confirm when would be my actual start date.

[pinoynetwit]

Might as well ask HR. My understanding is that the employment contract comes into effect after you start your first day or have submitted your pre-employment requirements....this is a personal opinion though.

master bait28,

Yung isang TL dito di na dumaan sa testing.

Eto nga pala ang isang music video na may church hymn[church hymns and killing machines can go together in a video!] para mapigil ang raging hormones mo:

http://www.youtube.com/watch?v=JCeKA26DysQ&mode=related&search=

[ccass]

Thanks pinoynetwit! I read the fine print of the contract last night. Maybe you're right. BTW do you have Julie's (HR ) contact no. because I really have to know what happened. I can't wait for another week or two. I heard the next batch would start on Nov. 6. Oh well! I guess I'll be missing the boat on Monday (supposed to be my start date).

[pinoynetwit]

^^^
Sorry, it was accidentally deleted in my cellphone.

[BeePeeOOO]

Hellllooo may bond dito for one year..........mag Convergys o IBM na lang kayo!

pinoynetwit, kawawa ka naman at propagandista ka na ng accenture. magkano ba binabayad sa iyo ng management. pati ba naman sa FM radio nag-ads pa kayo e marami ngang natatakot pumirma sa job offer nyo dahil sa bond. get real! get out of accenture!

magkano na ang nagastos ng accenture sa mga full page ads featuring tiger woods for several weeks, sa mga bill boards etc... and yet 100 lang kayo? something is wrong. look at IBM your rival! we beat you to a pulp in recruitment and ramp-up!

[xshadowskill]

we're just trying to help. go to ur thread nlng or make ur own.. hilahan nlng tayo PATAAS. do u have a bitter experience ba **? sobra ganda ** lalo na ng environment, at napaka competitive ng offer. too bad me na ninira. we are going strong! yeah!

[jbla]

magkano po sweldo dito? yung JSE nila 15k e, would there be a chance kunyari nasa loob ka na tapos papalipat ka from call center going to Networks or programmers area? salamat!

[pinoynetwit]

jbla,

OPO PWEDE KA NILANG ILIPAT TO OTHER DEPARTMENTS OUTSIDE OF THE CONTACT CENTER UNIT. SI JOHN CREWS[BIGBOSS NAMIN ANG NAGMALAKI NYAN] THAT IS WHAT WE WERE PROMISED BY THE MANAGEMENT. THAT IS ALSO WHAT THEY BRAG ABOUT THAT WE ARE NOT MERE CALL CENTER AGENTS AND THAT WE WON'T BE ON THE PHONE FOREVER SINCE ACCENTURE HAS SO MANY OTHER BUSINESS UNITS.

KUNG DI NILA SINABI YUN SA AKIN I WOULD HAVE THROWN MY JOB OFFER TO THE DUST BIN AFTER GOING HOME TO EVALUATE BECAUSE I WAS SPOOKED BY THE EMPLOYMENT BOND; AND THE FACT THAT I WAS REALLY NOT KEEN ON WORKING FOR THIS COMPANY IF NOT FOR THE PAY AND THE CHANCE TO WORK IN OTHER UNITS.

[El Krillin]

May scheduled exam ako sa Accenture this coming thursday sa Robinson's Pioneer sa Mandaluyong (sa Fiber Mall daw sabi nung tumawag sa cell ko).

Pag sumakay ako ng bus dito sa Sucat san ako bababa? Sa BONI station ba? Yung specific kung pwede para di ako maligaw.

And tips na rin sa exam or interview sa Accenture.

Kaso tumawag yung isang pinuntahan ko kanina sa Alabang (pero hindi call center company - sinusubukan ko lang mag-apply sa call center pero Mechanical Engineering talaga ang course ko) eh exam daw ako bukas kaso last day ko sa Company ko bukas (papasok pa kasi ako bukas dahil absent na ko kanina) so sabi niya sa Nov. 2 na lang. Pumayag na ko kasi baka mabad-trip sa kin pag sinabi kong may exam ako sa Accenture sa Nov. 2.

Tinatawagan ko ngayon yung landline ng Accenture na tumawag sa cell ko (702-9100) para ma-reschedule yung exam ko kaso voice-recorded machine pala eh press "zero" yung sa operator kaso busy ng busy palagi.

Nakakahiya naman kung di ko sila mainform na di ako makakarating sa huwebes. Bad impression yun agad or baka mablack-listed ako.

May alam ba kayong ibang no. ng Accenture?

[pinoynetwit]

Boni Station, Robinsons Cyber Mall.

test - relax and pronounce the words correctly as if you are in a normal conversation.

[pinoynetwit]

Boni Station, Robinsons Cyber Mall.

test - relax and pronounce the words correctly as if you are in a normal conversation.

jbla...yung binanggit mo base lang may mahabang listahan pa yan....shift allowance, food and transportation allowance, medical optical and dental allwance, 14th. month pay, retirement fund ++++++++++

[Droc]

oo nga pala, anong shift schedules jan? anong wave ang nasa production and yung nasa training na ngayon?

[Jorzen]

I just want to inquire if the basic indicated in the JO is final. I was offered 15.5 K for the base salary and i requested for consideration because i am currently receiving a higher basic pay than what's offered. I am aware that they can offer as high as 17k. I asked Pinky if there would be any consideration and what the factors are for the basic offer, and she said it's the experience. My friend and co-office worker who took the logic exam and was interviewed the same day was offered 17 and we started exactly the same date in this industry. Yes, there are other benefits, but the basic of course plays a big role in determining what we receive every 15th and 30th; and it is the 1k dental, optical and health allowance convertible to cash if we do not consume it by the end of the month? thank you in advance

[pinoynetwit]

The medical, optical, and dental allowance is not 1k per month; it is reverted every end of the fiscal year and not monthly.

There is also a food and transportation allowance that is rather sizable.

[jbla]

jbla,

OPO PWEDE KA NILANG ILIPAT TO OTHER DEPARTMENTS OUTSIDE OF THE CONTACT CENTER UNIT. SI JOHN CREWS[BIGBOSS NAMIN ANG NAGMALAKI NYAN] THAT IS WHAT WE WERE PROMISED BY THE MANAGEMENT. THAT IS ALSO WHAT THEY BRAG ABOUT THAT WE ARE NOT MERE CALL CENTER AGENTS AND THAT WE WON'T BE ON THE PHONE FOREVER SINCE ACCENTURE HAS SO MANY OTHER BUSINESS UNITS.

KUNG DI NILA SINABI YUN SA AKIN I WOULD HAVE THROWN MY JOB OFFER TO THE DUST BIN AFTER GOING HOME TO EVALUATE BECAUSE I WAS SPOOKED BY THE EMPLOYMENT BOND; AND THE FACT THAT I WAS REALLY NOT KEEN ON WORKING FOR THIS COMPANY IF NOT FOR THE PAY AND THE CHANCE TO WORK IN OTHER UNITS.


well that's very nice promise, any idea kung meron ng instance na meron nalipat sa JSE or other technical department?

curious lang din po ako: so ang basic ng agents is 15.5k on top of that what else pa? twing cut off aproximately magkano nakukuha nyo less tax na?

[pinoynetwit]

Iba iba basic namin baka low-end yan. I got the high end of the basic[up to 14th. month pay]....though maraming industries akong pinanggalingan at mataas ang test scores ko[experience plus test scores tingin ko ang basis ng base pay]. Bago pa lang ang Customer Contact Services kaya imposibleng me malipat sa ibang department. Our employee number one here was deployed last August 1. I am employee number 60 something.

The pay is processed this way: Your work from October 1 to 15 will be paid one month after...November 15; medyo matagal. However we were given a free full meal and snack during our training.

___________________________________________

entertainment muna:

http://www.youtube.com/watch?v=PG8SQ49IInE

[master_bait28]

ei pinoynetwit

ano bang wave ang mag tretrain sa nov excited na ako may mga magagandang chicks ba? hehe!

[pinoynetwit]

^^^^
Di ko alam ako wave nila. Wala pa 100 trainees dito.

Duda ko mabibigo ka sa mithiin mo na makakita ng mga dilag na parang namumukadkad na talulot sa liwanang ng buwan...AHIHIHIHIH nanagalog ang isang burgis na inglesero.

_______________________________________________________________

http://www.youtube.com/watch?v=d9OnAavMeMo&mode=related&search=

[stepehenyan@12]

how long ba will i wait for a re-take of the phone test sayang intermediate lang ako. very difficult to remember some of the long sentences that i should be repeating well anyway marami naman iba.

[pinoynetwit]

^^^^
Better call-up HR directly.

[athena21]

guys,ano pala *** sinasabi ng friend ko na nagapply daw siya accenture..typist daw siya..hello? baka naman data encoder or transcriptionist.dont know lang kung sa manda or sa makati *** accenture na un...ewan ko ba kung joke lang un typist na un

[pinoynetwit]

Sa Jobstreet at jobsdb nagpo-post ang Accenture. pwede mo tingnan dun.

[master_bait28]

Ei ask ko lang d pa ako nakapag pass ng reuirements ko. yung mga critical lang for payroll nagawa me gaano ba kahigpit **? kinkabahan ako baka kelangan ko na mag hanap ng iba kasi yung diploma ko on hold pa sa school ko my dispute pa ako!? :(

[pinoynetwit]

OPO mahigpit dito...masterbait28....3 months ang leeway for submitting all the employment requirements.

Hi Droc!

[grinchblood]

Hey guyz esp Accenture peeps. I finished the 40-minute online/phone test (I scored 76/80...minimum acceptable score is 65 points) and went through the intelligence and English tests...which I found easy. I was also interviewed lengthily by a recruitment officer. My question is, do they normally give offers on-the-spot as what some people here claim, or is it possible that they also call you after 2-3 days. In my case, she told me to wait until Monday morning for their call. I'm thinking that I might not have been considered..coz the website and flyers tell that you could walk away with the job offer on the same day..I dunno..I'm just bothered but I won't take if against the company if they find me unsuitable. 'Coz my present job is a good one..and they're wondering why I suddenly decided to shift into a call center job.

[pinoynetwit]

It is normal to be made to wait though for a few days.

Accenture has a preference for those that have a deep background in industries that are outsourced.

_________________________________________________

Gun Dam fans...remember these music?

http://www.youtube.com/watch?v=7IUtyYojGgM

http://www.youtube.com/watch?v=d9OnAavMeMo&mode=related&search=

[mikeymanzz]

The Times Top 100 Graduate Employers is an annual ranking of those organisations, in the private and public sectors, that new graduates would most like to work for. Based on interviews with more than 16,000 final-year university students it is a definitive record of Britain's most prestigious and sought-after graduate employers. The students are asked the open ended question "Which employer do you think offers the best opportunities for graduates?" this year more than 500 employers were named and the 100 firms with the most votes form the new Top 100 chart below.


Very few get top billing
Despite the fact that more than 140 organisations have been ranked in ten years of the Top 100 list, just four of these have reached the very top, Martin Birchall writes
Click here to search for the most sought-after employers in our interactive table and click here for our key to this year's list




THIS is the tenth edition of The Times Top 100 Graduate Employers and much has changed in the employment market since the first league table appeared in 1997.



Marks & Spencer was voted the No 1 graduate employer that year, with Procter & Gamble, the now defunct accountancy firm Arthur Andersen, Andersen Consulting and ICI as the runners-up. Engineering was the top career destination and new graduates expected average starting salaries of just £14,400 for their first jobs after university.

In the decade since, more than 140 employers have been featured in the Top 100 lists. Just three other organisations have taken the top spot: Accenture (formerly Andersen Consulting) was No 1 from 1998 to 2002; the Civil Service was the winner in 2003; and Price- waterhouseCoopers has been the leading recruiter since 2004.

Nearly two fifths of the employers featured in this year’s Top 100 are either banking or financial institutions or accountancy, law or consulting firms. This means that only one fifth of the UK’s most sought-after graduate employers are now manufacturing or industrial companies — the lowest proportion yet recorded in the Top 100 — and just seven are IT or telecoms firms. Although more graduates from the class of 2006 applied for jobs in the media than any other career destination, just six of the employers featured in the Top 100 are in advertising, broadcasting or publishing. The remaining employers are made up of government agencies and departments, retailers, charities and airlines.

Of the eight new entries in the 2006 list, the Financial Services Authority is in 93rd place while the Bank of America, the Government Legal Service, the accountancy firm Grant Thornton, Nationwide Building Society and the law firm Addleshaw Goddard take the last five places.

The biggest falls of the year were for the international pharmaceuticals company Pfizer and law firm Baker & McKenzie, both of which dropped nearly 30 places. Among the organisations that left the Top 100 altogether were Ford, MI5 — The Security Service, the British Nuclear Group and the European investment bank ABN Amro. Three of last year’s new entries also failed to stay up — PA Consulting, ICI and the law firm Simmons & Simmons.

Very few get top billing
Despite the fact that more than 140 organisations have been ranked in ten years of the Top 100 list, just four of these have reached the very top, Martin Birchall writes
Click here to search for the most sought-after employers in our interactive table and click here for our key to this year's list




THIS is the tenth edition of The Times Top 100 Graduate Employers and much has changed in the employment market since the first league table appeared in 1997.



Marks & Spencer was voted the No 1 graduate employer that year, with Procter & Gamble, the now defunct accountancy firm Arthur Andersen, Andersen Consulting and ICI as the runners-up. Engineering was the top career destination and new graduates expected average starting salaries of just £14,400 for their first jobs after university.

In the decade since, more than 140 employers have been featured in the Top 100 lists. Just three other organisations have taken the top spot: Accenture (formerly Andersen Consulting) was No 1 from 1998 to 2002; the Civil Service was the winner in 2003; and Price- waterhouseCoopers has been the leading recruiter since 2004.

Nearly two fifths of the employers featured in this year’s Top 100 are either banking or financial institutions or accountancy, law or consulting firms. This means that only one fifth of the UK’s most sought-after graduate employers are now manufacturing or industrial companies — the lowest proportion yet recorded in the Top 100 — and just seven are IT or telecoms firms. Although more graduates from the class of 2006 applied for jobs in the media than any other career destination, just six of the employers featured in the Top 100 are in advertising, broadcasting or publishing. The remaining employers are made up of government agencies and departments, retailers, charities and airlines.

Of the eight new entries in the 2006 list, the Financial Services Authority is in 93rd place while the Bank of America, the Government Legal Service, the accountancy firm Grant Thornton, Nationwide Building Society and the law firm Addleshaw Goddard take the last five places.

The biggest falls of the year were for the international pharmaceuticals company Pfizer and law firm Baker & McKenzie, both of which dropped nearly 30 places. Among the organisations that left the Top 100 altogether were Ford, MI5 — The Security Service, the British Nuclear Group and the European investment bank ABN Amro. Three of last year’s new entries also failed to stay up — PA Consulting, ICI and the law firm Simmons & Simmons.

Top 100 Graduate Employers

2006 2005 Employer Sector
1 (1) PricewaterhouseCoopers Services
2 (6) Deloitte Services
3 (4) KPMG Services
4 (2) Civil Service Public Sector
5 (5) BBC Media
6 (7) NHS Public Sector
7 (8) HSBC Banking
8 (3) Accenture Services
9 (10) Procter & Gamble Consumer goods
10 (9) Goldman Sachs Banking
11 (12) Shell Industrial
12 (22) Aldi Retail
13 (11) Army Public Sector
14 (14) Ernst & Young Services
15 (15) RBS Group Banking
16 (19) Teach First Public sector
17 (13) GlaxoSmithKline Health
18 (16) IBM Services
19 (17) JP Morgan Banking
20 (25) BP Industrial
21 (18) Unilever Consumer goods
22 (30) M&S Retail
23 (24) Rolls Royce Industrial
24 (21) Microsoft Technology
25 (42) Morgan Stanley Banking

FYI - IBM has already bought Price-waterhouse-coopers! Adding it to the over-all company umbrella that you say!

[BeePeeOOO]

price waterhouse coopers plus IBM-Services = godzilla of BPOs!

accenture BPO unit sweldo 10k IBM 15k saan ka pa? accenture 14th. month pay. IBM 15.5 months pay. saan ka pa? accenture nigh shift 10 percent. IBM night shift plus shift allowance. saan ka pa?

[kofi]

isn't john crews from ICT?

anyway, accenture don't accept undergrads right?

[Droc]

yo pinoynetwit

hehehe

[stepehenyan@12]

may i know the landline number of HR? i wanted to ask if how long should i wait to retake the phone english proficiency test since i got an intermediate rating. or could someone answer my question?

[pinoynetwit]

I contacted the trunkline and had my call routed to the 7th. floor, recruitment department, Cybergate 1 Tower....that is how I was able to reach the recruitment department for inquiries.

2 years before a person can re-apply is what we were told.....try to ask them if they may have amended this. I think that this is a fundamentally flawed policy.

[pinoynetwit]

Congrats sa aking successful referral sa workforce scheduler! Alam ko na hired ka na dati pa! ahihihihihihiih.

[dickie]

FYI - IBM has already bought Price-waterhouse-coopers! Adding it to the over-all company umbrella that you say!

What is bought is the outsourcing unit not the whole Price-waterhouse-coopers! It's an accounting/consultancy firm you idi*t, which has to have an independent practice owned by partners and cannot and will not be sold any corporate giant. Besides, if you notice the list is not about whose the biggest or what it's who is the most preferred. =)

Anyway, I don't really give a damn. I'm not going to get employed with any of these call centers anyway. Am rejecting Accenture's offer as well. I've been offered a day job that pays twice as much the net of a Team Lead.

[pinoynetwit]

Kofi,
Yup, that's John Crews of ICT!

Mukhang early next year pa yung next account mag-rerecruit...."a bridge too far"...haayyyyy nako. Magdadasal na ako sa lahat ng santo.

________________________________________________________________


http://timawa.net/forum/index.php?topic=1957.0

[master_bait28]

Hehe mukha next year pa nga yun recruitment for the other new accts i guess ** muna kami first batches ng ACCS sa training pa lang feeling ko there is movement!! DADAMI PA TAYO KAYA TAKE THE 40 Min challenge! pm any one of our nicks for refferals hehe! check link on the previous posts!

"Accenture confidential"

[pinoynetwit]

oo nga pala, anong shift schedules jan? anong wave ang nasa production and yung nasa training na ngayon?


Yung new alternative schedule ay 11PM to 10AM [4 day-work week]. It starts next week.....hayyyy salamat, more quality time for my pet cats at hobbies. Tapyas ang daily allowance pero OK lang. The less I see the floor the better ahihihihi.

Sana magkaroon ng email queue ang account na yan sa Accenture. Mas mura pa ang capital expense pag email support, less employee turnover, less technical glitches.....more profits. Malay ko, baka nakikinig ang top management ng Accenture dito sa thread na ito...di ba...ahiihihihihihhi.

Master bait28, naghahanap ka ng hot chicks sa Accenture.....Tyak ko para kang tinapon sa Spratly islands sa nakita mo. ahahahahahha. Dun sa dati kung pinanggalingan marami. 8 is to 2 ang ratio ng girls[maraming mukha pa lang, ulam na] to boys...baka kalahati pa nung boys ay gay o X-Man[dating lalaki] o KGB[Kung Gabi Bakla].

_________________________________________________________________

http://timawa.net/forum/index.php?PHPSESSID=1565012236a250b94619e1d340fce077&topic=3402.0

[sapphire22]

Uy I think kilala ko yang si Rodmond...:lol: Mr.Yum is that you???? Im from Cybergate Tower1.

Di talaga tumatanggap ng undergrads dito sa ACN.

Uy any yabang naman ng dating nung taga IBM. Share ko lang, eh bakit madaming galing IBM na nasa ACN na ngayon???:bop:

[the_querent]

hi! accenture called me last week for a core recruiter position. saan ba 'to based? dyan din sa boni?

thanks sa detailed info, pinoynetwit.

[pinoynetwit]

Not sure kung saan ang core recruitement.

[sapphire22]

I think Core Recruitment is in Libran House in Legaspi St. , Makati. Across Starbucks.

[pinoynetwit]

Lifted this news item from a blog:

BPO LANDSCAPE
CALL CENTERS ARE STILL A HOT SOURCE FOR LOCAL JOBS
BUT OTHER BPO SERVICES ARE ON THE RISE

By David Llorito, Debbie Pepito & Louise Francisco
Research Staff, BusinessMirror, September 27, 2006


The country’s cyberservices industry appears to be undergoing a transformation. According to BusinessMirror’s Job Ad Index in August, not only is the much-ballyhooed sector getting bigger, it is also expanding into other business activities that may soon blur the difference among the different types of outsourcing services.

For August, BusinessMirror’s Jobs Ads Index rose 18 percentage points from its base in June, driven largely by the continuing demand for workers in cyberservices, construction and engineering, manufacturing, and hotels, restaurants and resorts. For the month, total job ads reached 31,177, about 30 percent of which came from the cyberservices sector. In June, the base on which the index is computed, total job ads reached only 26,216, yet even then cyberservices already accounted for a third of the want ads.

Since May, the research staff of the BusinessMirror has been monitoring job advertisements in the Philippines as a way to determine labor demand, business confidence and the performance of the country’s economy in general. Every day, the research staff has been tallying job-ad placements in the Manila Bulletin, the Philippine Daily Inquirer and the Philippine Star, as well as those posted on Internet job sites jobstreet.com.ph, jobsdb.net and bestjobs.ph, classifying the ads by industry and occupation.

This research effort is inspired by the Help Wanted Index developed by the Conference Board, a New York-based nonprofit organization that “disseminates knowledge about management and the marketplace to help businesses strengthen their performance and better serve society.”

Outsourcing transformation

Since 2003, prospects of the cyberservices industry have been constantly reported as being hampered by a skills crunch. Yet results of the Job Ads Index in the last three months continue to buck this observation. In August, for instance, jobs advertisements posted by the sector grew 54 percent from its base in June, an indication of its continuing robustness.

For one, the volume of business at the country’s call centers is constantly expanding. Dell Inc., the American computer manufacturer that operates a call center in Pasay City, for instance, continues to hire call-center agents as it targets to have a 1,400-man labor pool. Currently, it employs 900 call-center agents. Next year, it is set to open another call-center operation to provide additional technical support for US consumers. The new site is expected to take its first customer calls in February 2007. Staffing plans for the new location are already being finalized.

“Our Pasay City team has done an excellent job in answering customer questions and solving their issues, delivering Dell’s outstanding customer experience that comes with the direct relationship between us and our customers. That is a major factor in our decision to expand our investment in the country,” said Richard Hunter, Dell’s vice president for Americas customer experience and support.

Added country manager Michael Garrison: “We continue to exceed growth plans and are focused on improving the customer experience. We need experienced problem solvers who can simplify and resolve increasingly complex technical and customer-care challenges for home consumers.”

Besides Dell, other heavy job advertisers in the cyberservices sector are Ab Systems, Teletech and Advanced Contact Solutions.

But the sector isn’t just about call centers these days, as there is a growing trend toward other outsourcing activities. Although more than half (52 percent) of the 9,192 job ads posted by the cyberservices sector in August were for call centers, hiring activity was also robust in software development and other IT-enabled services (40 percent) and back-office processing (5 percent). The remaining 5 percent of cyberservices job ads were for animation, medical transcription, and engineering design.

And as the scope of services expands, pretty soon it may not be that easy to classify companies as purely call centers. Accenture, for example, which primarily does software development and back-office work, recently opened its own call center, while call centers like People Support have ventured into medical transcription. Client Logic is also venturing into medical transcription.

“I think there will be a convergence of activities,” observes Frank Holz, chief executive of consultancy firm Outsource2Philippines. “A lot of these guys are doing call-center work but they’re also doing BPO [back-office] work for the same client. So on one hand, you’re doing the back-office accounting or you’re doing an HR function. Pretend that somebody has a question about that, they can call in and you got the call-center activity related to that also.”

Holz predicts that although call centers will continue to expand, these companies will eventually venture into other types of BPO work. “The future isn’t as bright [for call centers] as it is for the other types of activities. You might find some arguments on that but that’s how I see it. If you have a certified public accountant doing the books for a company, that’s worth a lot more than a call-center person answering requests for information,” he said.

Perhaps that’s why call centers are now exploring markets other than the English-speaking world. For instance, Link2Support in Eastwood City, Libis, has been posting job advertisements for Korean technical support representatives. The company already has 10 Korean call-center staff.

“The account itself services mostly English-speaking countries but we do have customers in Thailand, Indonesia and Korea, so we thought putting agents who speak other languages was a good idea,” said Raymond Deato, Link2Support’s human-resource specialist for foreign-language accounts. “Koreans, for example, do not speak English that well, so they would really be more comfortable speaking to a technical support representative who can speak Korean.
<!--[if !supportLineBreakNewLine]-->
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“It’s just harder for us to recruit because we’re a technical support account, so we have to consider an applicant’s technical background,” Deato added. “The others are mostly customer-care accounts, so kahit ano’ng course pwede dun. But we do have Spanish-speaking Filipino agents. Marami naman kasi ang mga mestizo dito. It’s just for the Thai, Indonesian and Korean accounts that we have foreigners.”

Convergys, one of the biggest call centers in the country and a Fortune 500 company, has also been seeking multilingual customer-care representatives, particularly those who can speak Mandarin, Fookien and Cantonese. Emerson, an engineering design-outsourcing firm, was also looking for customer-services associates who are fluent in German, French, Italian and Mandarin for Sykes, Emerson’s call-center partner.

There are also those like Prime@ Technology Specialists Inc. that are seeking helpdesk analysts who can converse in Nihonggo and English, while Nihon Software Outsourcing Vision Inc. is in the market for Nihonggo-speaking finance and administrative assistants.

BPO work has become so popular that several entrepreneurs have ventured into setting up their own call centers out of their homes such as Aicom Solutions (telemarketing), Get-A-Filipino (inbound and outbound calls, data processing and medical transcription), Freedom Telework (back office), Agi (Internet content provider) and Jump2Top (Web development, online marketing).

“We have an office coming up in Ortigas area…but the process is taking time and we need to expand quickly, so we thought that home-based operations would be great for our company,” said Roque Lim, sales and marketing assistant of Aicom Solutions. “We did corrective actions first and tried home-based operations and it worked!”

Lim stressed that this is just temporary but he obviously enjoys the convenience of the present setup.

“It’s so convenient, comfortable and flexible…. I can work in pajamas,” said Lim. “At the same time, you don’t have to have the hassle of traveling, no transportation cost. When you work in call centers, there’s a graveyard shift, and when you go out, it’s kind of dangerous. Working at home, you may feel uncomfortable working graveyard shift but you are safe.”

Factories and hotels
Apart from cyberservices, hiring in the construction and engineering sector also continues to be strong with job placements totaling 5,125 in August, a 22-percent jump from its base in June. As in the last three months, however, the bulk of these jobs—85 percent—are overseas, mostly in the petroleum industry in the Middle East and Nigeria—no doubt an effect of oil money being funneled back into oil and gas exploration, as well as modernization activities by the Gulf states.

The manufacturing sector also continues its hiring binge, with 3,037 job-placement ads in August, an increase of 22 percent from its base in June. Major advertisers include companies in food, furniture and fixtures, printing and publishing, chemical and chemical products, and metals. About 20 percent of the total manufacturing jobs are for overseas positions. In fact, most of the job placements in several industries such as rubber products, petroleum and coal, and nonmetallic mineral products are for abroad.

Business at hotels, restaurants and resorts seem to be doing well, too, given that the job ads in the hospitality industry rose 38 percent in August from its base in June. The continuing rise in visitor arrivals and the ripple effect generated by the outsourcing industry are among the main factors cited by the hospitality industry. The Hyatt group, for instance, is on the hunt for a banquet manager, a restaurant manager, a chef de partie, as well as engineers and accountants.

“This is more in response to the general growth in business demands,” explained Eugene Tamesis, director for marketing at the fairly new Hyatt Hotel and Casino Manila. “The manning levels when we started hotel operations in 2004 have grown in line with the demands of the business operations. Now with a fully operating hotel, the manning levels also have to be in accordance with the level of operations in our rooms, food and beverage and other operations.”

Tamesis said Hyatt’s occupancy has been rising since it opened two years ago. He said the hotel’s occupancy was at 51 percent at the end of 2005 and is expecting to increase to 65 percent by the end of this year.

“Our hotel has the highest growth percentage in the industry,” he boasted. “Our figures in 2005 were quite modest compared to the others but this year, we are already performing at the same level as our more established competitors.”

Hotels in the business districts of Makati and Ortigas are enjoying close to 90 percent occupancy, owing to the burgeoning outsourcing industry, sources said. Numerous executives from global outsourcing companies are coming to the Philippines to check on their operations, as well as oversee their training programs, thus boosting hotel business.

“Unfortunately, most of the BPO offices are located in Makati and the Ortigas areas,” conceded Hyatt’s Tamesis. “Therefore, growth from this segment is not expected to be as significant in the Manila Bay area, where none of these types of offices are located. However, we do have bookings from the BPO industry from our ‘Gold Passport’ members, Hyatt’s frequent-guest program, where they accumulate points from the number of stays they make in different Hyatt hotels all over the world. But the numbers are not as significant as compared to our traditional supportive industries belonging to shipping and manpower, embassy, government, pharmaceutical and gaming.”

As in the last three months, the global job market continues to weigh on the results of the Job Ads Index. Overall, a third of the job ads were for overseas. This pattern has been consistent in the last three months.

Besides construction and engineering, more than half of the jobs advertised for sectors like health and social work, nonmetallic mineral products, water transport, air transport were for overseas placements.

Nevertheless, ads for local placements are also on the rise. This largely observed in sectors such as agriculture (154 percent), mining and quarrying (51 percent), games and leisure (23 percent), media and entertainment (87 percent), and advertising and promotions (131 percent).

Even the real-estate sector is also enjoying growing confidence as it posted a 40-percent rise.

“There’s really a continuing recovery in construction and real estate in the last three years,” said Mark Taylor, operations officer of Sterling Construction and Development Corp., which produces prefabricated building materials. “In terms of revenue, we expect to grow 100 percent this year.”


AS AN EXAMPLE, SITEL HAS A NEW ACCOUNT FOR A MEDIA/PUBLISHING COMPANY[AEROSPACE, MILITARY, CONSTRUCTION AND ENERGY] THAT HAS A CS[EMAIL AND VOICE], TECH[EMAIL AND VOICE] AND AN ORDER PROCESSING QUEUE.

[feline_12]

If you are a graduate of a 4-year course and have above average communication skills in English and want to be part of the Pioneer Batch of Call Center agents for Accenture...

Please send your resume to joanne0827yeboy@yahoo.com or send SMS to 0920-9614552.

Thanks!

[gollem]

Share ko lang:

Accenture may not pay the highest but the overall package is very competitive. Here's the breakdown:

*Basic Salary Range (12k to 17k) depending on experience
*Night Diff 10%
*Meal and Transpo (pegged at 150/day x 20 = 3k a month)
*You have 1k/month medicine/dental/optical allowance. Just show HR the proof of purchase and they will reimburse. That's 12k a year cummulative.
*HMO coverage upon employment.
*HMO subsidy for your dependents.
*Guaranteed 14 months pay.

And most of all, Accenture has a very stable culture that promotes career growth within the company. Each employee from the rank and file to the senior executives has a "career counselor" who you get to meet once a month to discuss your work/life balance. So you're well being is constantly monitored.

They also have transparent and strict policies on promotion, so the "politics" that everyone is complaining about is minimized.

So apply na kayo!

HI, i would jut like to know if this is for the "Customer Care" position and if your company also accepts undergrads? thanks

[pinoynetwit]

^^^
mahigpit dito dun sa bachelors degree requirement. Normal to see people here with a second degree or a professional license. The deeper and more diverse the educational and work background here, the higher the chance of getting the high end of the pay.

Yung pre-employment requirements dito ang higpiiiitttttt, pati yung physical exams and character investigation. HAYYYYYYYY

[eegelsI]

How long does it take for accenture to respond to non-agent applicants? I submitted my application for Call Quality Specialist middle of October thru jobstreet and I still haven't received a call. I have 5 years call center experience, three years as QA.

[mintylicious]

i only want to work in mkti and ortigas. all other locations seem inconvenient for me... where will i belong then (what position)? tsaka lahat ba ng acct may bond? ang sad namn...:confused:

[blackdragon]

www.accenture.com/40minutes

[pinoynetwit]

As for non-agent applicants, I am not sure about the waiting period but my referral for scheduler was immediately acted upon by top management and is considered as hired.

mintylicious,

Isa lang ang location ng ACCS[contact center] between Ortigas and Makati, sa Pioneer, Boni. OPO, lahat may bond sa ACCS, one year. So far DSL support ang only account. We do both inbound and outbound calls[call back].

angelaquino, I replied to your PM.

______________________________________________________________

http://www.youtube.com/watch?v=4f_0CX6Dqhc&mode=related&search=

[IBMDude]

Hi... I'm interested in hiring all of you for a similar position in our Company, IBM Business Services, Inc.

I promise to give you better in terms of everything. Company-wise, career-wise, and of course compensation and benefits wise.

I'm also willing to conduct a job fair or priority group application if you would like to apply in our Company.

Just PM me if you're interested in applying as a group and I'll immediately dispact some members of my team to even go to your place or find the nearest place wherein we can conduct the team/group screening.

Thank you very much and may you make the "better" choice which is of course to join the big blue, IBM!

Thanks!

[pinoynetwit]

^^^
Dakshman, mukhang mahirap iyan dahil "nakakulong" kami rito ng one year, ahihihihihi.

[IBMDude]

talaga... hehe sayang... anyway, your bond is all about what? training or what? if you have friends who you would like to endorse in our company then please refer them to me. thanks!

[brian_d]

Hi... I'm interested in hiring all of you for a similar position in our Company, IBM Business Services, Inc.

I promise to give you better in terms of everything. Company-wise, career-wise, and of course compensation and benefits wise.

I'm also willing to conduct a job fair or priority group application if you would like to apply in our Company.

Just PM me if you're interested in applying as a group and I'll immediately dispact some members of my team to even go to your place or find the nearest place wherein we can conduct the team/group screening.

Thank you very much and may you make the "better" choice which is of course to join the big blue, IBM!


Thanks!

Yuck! I really shouldn't care since am not connected with Accenture or any Call Center company. But this is blatant, unethical in your face poaching! So much for being ethical huh?

[kameratista]

Yuck! I really shouldn't care since am not connected with Accenture or any Call Center company. But this is blatant, unethical in your face poaching! So much for being ethical huh?

I couldn't agree more... not only is it unethical, it also sounds desperate...

[kameratista]

how long ba will i wait for a re-take of the phone test sayang intermediate lang ako. very difficult to remember some of the long sentences that i should be repeating well anyway marami naman iba.

you can retake after 6 months

[pinoynetwit]

Have you noticed this item in your pay slips:

Staff PF-ER Shr BPO

...that is the employer contribution for your retirement/provident fund...a salient feature of Accenture's overall benefits package. It is fixed as a certain percentage of base pay.

A second account is coming soon...DSL again. Wala pa yatang email queue waaaahhhhhhhhhh!!!!

[master_bait28]

Ako ay ngarag na sa training but looking forward to take calls! hehe DSL ba second acct pinoy? wala din difference hehe! i know the project manager for that acct kasama ko sya sa NJO at girl *** medyo ok *** so far sa floor *** pa me kita potential except one sa batch one at yung bagong pm na si MS PAM!

Pinoy nakita kita raise hand para assist ng tl mo hehe! nag ikot kami mga trainees last week!

[the_querent]

hi. i just want to ask bakit one and a half hour phone interview? thanks.

[pinoynetwit]

naku masterbait28 ang galing mo sa pagsipat ng chicks. OO disyerto ano? ako nga nanibago ng sobra.

sa training dapat matanong ka dahil you'll be in for a lot of unpleasant surprises when on the floor. ako nga nagpapagamit na tagapagtanong[pati reklamo nila ako ang ginagamit na "battering ram"] ng mga tanong ng mga trainees na ka-batch ko pero kulang pa rin ang natutunan ko sa pagtatanong ng katakot-takot. Pati pay dispute[kundi nakaligtas sa kanila ang dalawang holiday pay] at employment contract ako pa ang spokesman nila.

[pinoynetwit]

Pati hiring advertisement ng Accenture nakarating sa PM ko.

__________________________________________________

http://www.youtube.com/watch?v=TYG_HYj99Hk

[BeePeeOOO]

Hi... I'm interested in hiring all of you for a similar position in our Company, IBM Business Services, Inc.

I promise to give you better in terms of everything. Company-wise, career-wise, and of course compensation and benefits wise.

I'm also willing to conduct a job fair or priority group application if you would like to apply in our Company.

Just PM me if you're interested in applying as a group and I'll immediately dispact some members of my team to even go to your place or find the nearest place wherein we can conduct the team/group screening.

Thank you very much and may you make the "better" choice which is of course to join the big blue, IBM!

Thanks!


All is fair in love and war!*okay* The better choice, No bond....there are a lot of reasons to stay here and not impose a bond.

[mojofilter]

hope someone can answer this...

last friday evening at around 11:59pm, i got a call from a certain "Noel" from Accenture and just verified the name of my friend who referred me to their company...and of course I said tha name.

But before I can even ask why, "Noel" said thanks and hung up. Is he from HR? And a reference check on a late night (almost midnight)?
what tha f_c_ wazzat?

:confused:

[pinoynetwit]

^^^
We do have Noel from HR who previously worked for InfoNXX.

____________________________________________________

http://youtube.com/watch?v=2KoDibXoZXU

Masterbait28 pakabanal ka muna at makinig sa canonical music:

http://youtube.com/watch?v=_Jf7KdH_nkU&mode=related&search=

MAGIGING BANAL KA SA ACCENTURE...WALA KASING TUKSO DI BA? HAHAHAHAHA!

[purple_witch]

Congrats sa aking successful referral sa workforce scheduler! Alam ko na hired ka na dati pa! ahihihihihihiih.

hay naku, ako ay nalilito:bop:

nikwento ko na sayo yung nangyari sa interview ko 3 weeks ago di ba? tapos last weekend john crews texted me, sabi niya baka interested daw ako magpa interview. anyway, i told him he already interviewed me 2 fridays prior. he asked me if someone called me up about my offer, i said i haven't received anything from accenture. tapos he said, "expect an offer monday" sana last monday pa yun. monday na uli wala pa rin. ayaw ko na*peace*

[pinoynetwit]

^^^^
Mukhang magulo nga yung nangyari sa iyo. Ako nga pointed and direct magtanong sa kanya sa harap ng maraming tao pero di nasagot ng diretso ang concern ko regarding the bond.

[mojofilter]

^^^
We do have Noel from HR who previously worked for InfoNXX.



thanks dude. so is that a normal HR screening process?

[blackdragon]

thanks dude. so is that a normal HR screening process?

nope it was not a normal screening process. it was for verification. he asked for the one who referred you? :)

sorry man, i called you because i would just like to make sure that the one who referred you will get the employee referral bonus. were you the one referred by my colleague agnes? i apologize for that, i wasn't able to hear the last few sentences you've said. sorry as well for calling very late that night, i didn't notice the time (i'm on a 1pm - 10pm shift). i usually do call-outs at night esp for non-csr applicants and those who i can't reach in the early part of my shift.

[blackdragon]

hay naku, ako ay nalilito:bop:

nikwento ko na sayo yung nangyari sa interview ko 3 weeks ago di ba? tapos last weekend john crews texted me, sabi niya baka interested daw ako magpa interview. anyway, i told him he already interviewed me 2 fridays prior. he asked me if someone called me up about my offer, i said i haven't received anything from accenture. tapos he said, "expect an offer monday" sana last monday pa yun. monday na uli wala pa rin. ayaw ko na*peace*

you may pm me your personal information so that i can check what happened with your application. i recently took over the non-csr "follow-ups" but i don't have backlogs.

[mojofilter]

nope it was not a normal screening process. it was for verification. he asked for the one who referred you? :)

sorry man, i called you because i would just like to make sure that the one who referred you will get the employee referral bonus. were you the one referred by my colleague agnes? i apologize for that, i wasn't able to hear the last few sentences you've said. sorry as well for calling very late that night, i didn't notice the time (i'm on a 1pm - 10pm shift). i usually do call-outs at night esp for non-csr applicants and those who i can't reach in the early part of my shift.

No prob, bro. It just felt weird that time. But now that its cleared up and all...ya can just PM (or call again, for that matter) me for the results. someone will sure be happy this christmas (with the referral bonus) should things go well...:naughty:

thanks for the prompt response.

[pinoynetwit]

Team namin nga pala ang pangalan ay "Team Kodiak Call". Yung 'kodiak call" bigkasin niyo ng mabilis at unstressed...may hidden meaning. Gets mo Master Bait28. HAHAHAHAHAHAH

________________________________________________________________

entertainment muna[long playing]:

http://youtube.com/watch?v=4dpKqDVRjCA&mode=related&search=

[Brightgirlb1]

No prob, bro. It just felt weird that time. But now that its cleared up and all...ya can just PM (or call again, for that matter) me for the results. someone will sure be happy this christmas (with the referral bonus) should things go well...:naughty:

thanks for the prompt response.

how much ba ang nakukuha ng employee sa referral bonus na yan,if you don't mind me asking. :) :)

[pinoynetwit]

Another peek into Accenture...beyond the free green tea[Resensa], ice tea[Lipton], mango, pineapple, ponkan orange, dalandan juice and coffee mixes[lahat walang bayad sa Nestle vending machine]:

http://www.pinoyexchange.com/forums/showthread.php?t=260593

______________________________________________________________

http://www.youtube.com/watch?v=pVgSlaNXHeg&mode=related&search=

[pinoynetwit]

Hanggang Yahoo email nakarating na ang hiring advertisement ng Accenture...at Link2Support[mas personalized].

_________________________________________________________

http://www.youtube.com/watch?v=5p9vOGp_0I8

http://www.youtube.com/watch?v=mf-jQWHZ5es&NR

[ibiza_gurl]

Hi... I'm interested in hiring all of you for a similar position in our Company, IBM Business Services, Inc.

I promise to give you better in terms of everything. Company-wise, career-wise, and of course compensation and benefits wise.

I'm also willing to conduct a job fair or priority group application if you would like to apply in our Company.

Just PM me if you're interested in applying as a group and I'll immediately dispact some members of my team to even go to your place or find the nearest place wherein we can conduct the team/group screening.

Thank you very much and may you make the "better" choice which is of course to join the big blue, IBM! Thanks!


Yuck! I really shouldn't care since am not connected with Accenture or any Call Center company. But this is blatant, unethical in your face poaching! So much for being ethical huh?


IBMDude, please post on your own thread. Remember the thread is for Accenture and people who are interested to join their company. I guess you have your own thread to post for your openings. :)

[master_bait28]

hmm bakit bigla itong thread na 2 tumahimik? musta na mga peepz! ACCS rocks! kaya join na ***! 2 accts coming dsl and collections for a utility firm padami na kami! plus christmas party pa sa saturday! cu at congo!

@pinoynetwit were you na chong? buhay pa ba you?

[ptrixx]

magkano starting salary ng tech support dito at anong account?

[ccass]

P 17,500 + 13th and 14th month pay + lots of extras. Pero tapos na yata ang hiring nila.

[chazin_dawn]

my fiance is new in accenture, *** sa boni. offer s knya 17k plus 15k daw starting bonus. pero sa feb pa daw mkukuha *** sweldo?

[blackdragon]

Pero tapos na yata ang hiring nila.

we are still hiring. and we have yet to hire for our other incoming accounts for 2007.

[ptrixx]

Where to apply? wanna work as a tsr dito, mas malapit sa amen.. may dress code ba dito?

[blackdragon]

Where to apply? wanna work as a tsr dito, mas malapit sa amen.. may dress code ba dito?

if you have a conducive place at home where you can take the phone exams, then visit our url: www.accenture.com/40minutes

if you don't, you can apply as a walk-in applicant from mondays-fridays at our recruitment office: 3rd level robinson's pioneer mall. we do 1-day processing. minimum qualification is you have to be a college graduate of a 4-5 year course.

we do have a dress code by the way:D

[laurenwyne]

pasado me sa interview pero di ko pinirmahan contract...kung may hr dito sana pakita nyo yung mga benefits (hazard, transpo, VL & SL and others).. especially ** sa may mga call center experience..for comparison.. hindi lang yng basic pay for the first contract then dun sa second contract pakita yung mga benefits...

[blackdragon]

pasado me sa interview pero di ko pinirmahan contract...kung may hr dito sana pakita nyo yung mga benefits (hazard, transpo, VL & SL and others).. especially ** sa may mga call center experience..for comparison.. hindi lang yng basic pay for the first contract then dun sa second contract pakita yung mga benefits...

if you were given the job offer, you should have seen the benefits package.

[blackdragon]

Accenture Customer Contact Services (ACCS) is looking for individuals for the following positions (all of these require applicants to be college graduates of a 4-5 years course, and should have the same experience in a call center for at least 1 year):

Operations Managers
Team Leads
Training Managers / Trainers
Workforce Managers / Supervisors / Analysts
QA Managers / Leads / Analysts

you can send your resumes to: manila.recmgr@accenture.com

[Droc]

@pinoywit, hindi ata kita nakikita sa office namin sa kpointe...down pa rin ba ang qwest sa office nyo?

[kbr]

hello mga taga Accenture...

tanong lang po, ano *** Accenture Delivery Center *** office po nila is 3F MSE Bldg., Ayala Avenue

[blackdragon]

hello mga taga Accenture...

tanong lang po, ano *** Accenture Delivery Center *** office po nila is 3F MSE Bldg., Ayala Avenue

it is actually Accenture Manila Delivery Center. that includes all of the accenture businesses in manila.

[kbr]

it is actually Accenture Manila Delivery Center. that includes all of the accenture businesses in manila.

pwede mo ko i-pm ng mga info regarding jan? tnx

[b_9904]

guys, nag oofer ba ang accenture ng flexi time arrangement?

[Snakeyboy_79]

Accenture Customer Contact Services (ACCS) is looking for individuals for the following positions (all of these require applicants to be college graduates of a 4-5 years course, and should have the same experience in a call center for at least 1 year):

Operations Managers
Team Leads
Training Managers / Trainers
Workforce Managers / Supervisors / Analysts
QA Managers / Leads / Analysts

you can send your resumes to: manila.recmgr@accenture.com


currently i'm a coach/tl for 6 months now. I have plans of resigning and eventually applying in ACCENTURE, but I guess I won't qualify for the team lead position bec of my tenure?!?

I guess i'll just be a kiskass agent at ACCENTURE and eventually get promoted! *okay*

[Snakeyboy_79]

Accenture Customer Contact Services (ACCS) is looking for individuals for the following positions (all of these require applicants to be college graduates of a 4-5 years course, and should have the same experience in a call center for at least 1 year):

Operations Managers
Team Leads
Training Managers / Trainers
Workforce Managers / Supervisors / Analysts
QA Managers / Leads / Analysts

you can send your resumes to: manila.recmgr@accenture.com


currently i'm a coach/tl for 6 months now. I have plans of resigning and eventually applying in ACCENTURE, but I guess I won't qualify for the team lead position bec of my tenure?!?

I guess i'll just be a kiskass agent at ACCENTURE and eventually get promoted! *okay*

[kbr]

sana makapagwork din me sa accenture...:D

[juanpalaero]

may outbound acct na pala sa contact center. may commission ba to.

[Droc]

anong balita sa mga accenture peeps? dami ba calls nyo? 24x7 na ba kayo? sa sykes nawawalan na sila ng calls dun

[badax]

I passed the 40 minute call and psychological thing but no one called pa. Peeps patulong naman.

Btw, ive heard there were job fairs in cebu. are they planning to expand there?

[otakusenshi]

hello sa lahat...

parang makikilala ko na si blackdragon within the day, tonight rather... i wonder...

[b_9904]

may part time position ba dito?

[otakusenshi]

i just had a feeling that I didn't do well on my interview... but I really hope for the best... I know I can do better wahehehe... bitterness buh?! lolz... well i just have to wait for the results

[oliver_g0110]

Good day!

I am very interested with your offer. If you want my resume just tell me where and when can I send it. Thanks!

Oliver


Hi... I'm interested in hiring all of you for a similar position in our Company, IBM Business Services, Inc.

I promise to give you better in terms of everything. Company-wise, career-wise, and of course compensation and benefits wise.

I'm also willing to conduct a job fair or priority group application if you would like to apply in our Company.

Just PM me if you're interested in applying as a group and I'll immediately dispact some members of my team to even go to your place or find the nearest place wherein we can conduct the team/group screening.

Thank you very much and may you make the "better" choice which is of course to join the big blue, IBM!

Thanks!