Do you take call ctr job as a serious career?

[pexerian]

hi sa inyong lahat!

guys, it looks like many wanted to land jobs at call centers these days mostly as call agents. pero in your case or as a whole in the BPO industry do you think these employees take their career seriously?

sa mga posts kasi na napapansin ko dito marami ang nag-reresign tapos balik ulit. ang iba lipat dito, lipat doon. may ibang nagpopost na maganda raw iyong napasukan nila and everythin and then later on nag-post ulit at ayaw na rin at gusto na namang lumipat sa ibang call ctr pa rin.

yung iba na nasa HR, dapat they should set an example kasi nga their field is about understanding Human Resources pero ganun din, pati sila lipat-lipat din pala. :confused: kung ako ***** taga HR tapos nag-interview ako ng applicant, talagang mahihiya ako pag later on in a short period of time nasa ibang call center na ako nagwo-work, siempre di ba parang... :angry: i really don't know the seriousness of the people working at call centers. pa-interview-interview pa sila para i-screen ng mabuti ang mga applicants iyon pala sila ang umaalis. :rolleyes:

isa pa medyo mahirap daw makapasok sa call centers dahil well screened kuno pero bakit marami if not mostly hired employees ay di naman qualified in their work attitude kaya mababalitaan mo na lang nag-resign na o basta di na lang pumasok?

iyong mga trainers din daw, talaga bang qualified sila as trainors ? halos lahat kasi ng empleyado from all areas at call centers ay mga bago kaya parang walang seriousness sa working environment. ang lagi na lang pinag-uusapan suweldo, allowance and similar topics. :rolleyes:

Ang call center ba ay moro-moro lang ? kailangan bang seryosohin ito? or *** lang?

[freshbabe]

ang pov ko dito ay ... nasa tao yan...
if the person thinks he's going to
be happy with that company or
he's going to have that career
growth that he's craving... then
by all means he has the choice to
move from this company to that
company.... kahit naman yata
hindi ka sa callcenter...
this things normally HAPPEN...

sa tingin ko lahat ng trabaho
maliit man o malaki basta
pinaghirapan saka marangal....

DAPAT TALAGA NA SINISIRYOSO!!! *okay*


amen :rotflmao:

[seifadiaz]

Kaya lang naman maraming nagta-trabaho sa call center dahil sa malaki ang sweldo. Kaya ang karamihan, palipat-lipat, dahil may nakikitang ibang call center na mas malaki magpasweldo kesa sa current nila. It's a cycle.

It's all about the pay, hindi career ang hinahanap.

[Leif_Erikson]

It's endemic to the call center industry--this 'jumper' mentality or behavior. My former team leader stayed for only about a year and is now with Accenture. My current supervisor's boss was a former team leader at Etelecare and stayed there for around 2 years before moving to our current workplace. Our recruitment and HR staff and officers are ALL experienced admin staffers from Etelecare, CVG, etc.

And of course, ALL my coworkers on the floor are FROM OTHER call centers. With an average stay of 1-2 years in their last jobs.

I think there's nothing wrong with the dynamism exhibited by workers in the call center industry. This is to be expected in a sunshine industry that is rapidly expanding. The only reason why such movement is LESS visible and less likely to occur in traditional companies is because of several factors:

1) The stress factor in call centers is higher, hence people are more willing to move when the stress gets too much.
2) There are far less flexible and far less available options for moving around in the traditional industries, which are more or less monolithic and conservative in that longevity is very much deemed essential, whereas in the call center industry it is a plus although not necessary. In fact, in the call center industry, it is DE RIGEUR to move around from call center to call center depending on the benefits offered and the skills and experiences gained at one's previous job or workplace.

It is also more or less a rule of thumb (I myself believe in this) that one should stay in a call center for no more than 2 years, unless within such period he has been promoted and continually gets promoted. Otherwise, it is time for him to move on. The only case in which this rule of thumb doesn't apply is when the call center agent is working not for a career, but just for an income (e.g., a housewife or former teacher who just wants a bigger income flow), such as housewives who feel the need to work, or people in their 30s or 40s who are more or less content at remaining staffers or line employees for the rest of their lives, but are attracted at the higher pay in call centers.

I always tell friends in the call center industry to move on if by 1-1.5 years they have not yet been promoted at least once. I advise those who like me are working in the call center industry on a merely temporary or short-term basis (2-4 years tops) to get a regular job/career after 2-3 years if they still have other goals to pursue, such as a professional license or practice, or a desire to get into business.

Moving around doesn't mean one doesn't take his call center work seriously since as I said earlier, moving around ('jumping') is de rigeur in the industry. But staying in a company for 2-3 months before moving (and doing this several times) sure shows a lack of probity and seriousness about one's work.

[eveRything]

aba syempre. kahit anong industriya naman kung gusto mo umasenso kailangan mo seryosohin!

[kudlit2000]

tama si Leif_Erikson. Ako rin taning ko sa sarili ko 2 years as a tier 1 agent. Dapat before ako mag two years dito sa company na to at sa account na to, maging TL man lang ako. Otherwise I have to move on.

[dickie]

In any industry, for young people first 1o years of thier carreer it is but normal and acceptable to move within two years if there is no promotion in sight.

The whole call center "people jumping from one place to the other trend" is reminiscent of the internet co. boom in the late 90's were techies were moving from one internet co. to another at dizzying pace. (Say 5 companies in one year). I guess CC people do this because they can afford to do so. If they get bored with the account, they can always look around and find a job at another call center.

However it is a very short sighted move, the industry has began to mature. There is now enough depth/talent pool within the industry to sustain itself. Example: 3 years ago, CC were hiring people outside the industry to become team leaders. NOW, they require team lead applicants to have at least 1.5-2 years work experience within the CC industry.

So yes, there is a career here if one is strategic enough in managing his career within the industry, however that cannot be accomplished if one keeps on moving around.

[RIGOR]

siguro naman dapat siryesohin. lahat naman ng trabaho pagka sineryoso at binigay ang taos pusong dedikasyon e susunod ang swerte..

[Leif_Erikson]

Another factor in favor of call center agents moving around from call center to call center is the URGENT need of every NEW call center in town for EXPERIENCED agents and managers. Thus, the call center industry NEEDS this jumping around since it's the only way for new call centers to get started and hit the ground running. Mahirap kasi mag reinvent ng wheel, 'ika nga.

That's how big companies like U.S. Steel and JP Morgan Chase came to exist. What they did was to gobble up existing companies by merger and acquisition. Same with call centers--imbes na kumuha ng mga total newbies at gumastos ng katakut-takot for training (at meron pang learning curve), they would rather get experienced call center agents and officers--thus it is call centers THEMSELVES that facilitate the 'jump-around' phenomenon in this industry.

Dickie has a point, although the fact that call centers require new TLs to have prior TL experience, in itself, facilitates this jumper phenomenon precisely. TLs at a call center who feel they need a better deal sense that they are preferred over TL applicants from outside the industry and who have no TL experience and so have greater motivation to move around themselves. If call centers do not hire TLs from other call centers, and instead get new TLs from outside the industry who have no call center experience at all, then that would put a stop to the jump-around phenomenon.

[businessempire]

Another factor in favor of call center agents moving around from call center to call center is the URGENT need of every NEW call center in town for EXPERIENCED agents and managers. Thus, the call center industry NEEDS this jumping around since it's the only way for new call centers to get started and hit the ground running. Mahirap kasi mag reinvent ng wheel, 'ika nga.

That's how big companies like U.S. Steel and JP Morgan Chase came to exist. What they did was to gobble up existing companies by merger and acquisition. Same with call centers--imbes na kumuha ng mga total newbies at gumastos ng katakut-takot for training (at meron pang learning curve), they would rather get experienced call center agents and officers--thus it is call centers THEMSELVES that facilitate the 'jump-around' phenomenon in this industry.

Dickie has a point, although the fact that call centers require new TLs to have prior TL experience, in itself, facilitates this jumper phenomenon precisely. TLs at a call center who feel they need a better deal sense that they are preferred over TL applicants from outside the industry and who have no TL experience and so have greater motivation to move around themselves. If call centers do not hire TLs from other call centers, and instead get new TLs from outside the industry who have no call center experience at all, then that would put a stop to the jump-around phenomenon.

Oh yes, I share that view too.


From the way we are witnessing it now, the BPO industry has certainly a great potential in the long term. Its rapid expansion and aggressive plans outside Metro Manila are clear and healthy signs that outsourcing companies are here for serious business in the country.


Oh, oh, oh. Just look at all those on-going constructions of call center buildings in many places in Metro Manila and the rest of the country.


Yet, the industry is at its infancy stage right now and this could possibly be the reason why there is so much volatility of people movements from one place to another.


The thing I noted however is that, the situation is not much of pirating good employees by call center companies but rather it is upon the worker's initiative moving around or choosing where he thinks is the better company for him to work for.


I project that in due time, the momentum would change where instead of talented employees looking for a better call center company,the initiative would now come from these companies pirating good people from one call center to another. Oh yes and that would be the new game in the call center industry. That makes the competiion even more exciting - the high demand to tap the best talents. This means deserving workers would command a better price (better salary).... and also...


getting the right people in all areas starting from the call center agents, trainors, HR people and the other key positions of the company would certainly help provide stability because loyalty and talent is the current problem right now in the industry.


:bop: *okay* :bop: :rotflmao: