PeopleSupport

[dell.com]

anong account sa People Support ang may pinakamalaking:
a. basic salary
b. allowance
c. incentives
d. commision

info pls... thanks

[dell.com]

anong account sa People Support ang may pinakamalaking:
a. basic salary HOW MUCH ?
b. allowance
c. incentives
d. commision

info pls... thanks

[spikerboy02]

Ei guys out there! gs2 ko *** magtanong about our status...cnabihan *** ng HR after our final interview na as off the moment..the position we are applying for has no start dates pa..april pa daw (higher)..kc daw march pa graduation nmin we cannot start immediately..anong ibig sbhin n2? mag background check daw muna *** tpos after dat if positive they will call us anytime april'07 if may start dates na tpos we'll sign a contract?

are we assured with the position we are applying for? (tech support)
tanggap na ba kami?
may vacancies ba sa tech support account now?



info please...or pm me...tnx

[agent_zer0]

hi! , i also went there at PS center last thursday. i asked the first guy who interviewed me and he said to me that they have an opening for the tech support position, then my application went smoothly and after my final interview the girl told me that i will be receiving a call from them tomorrow (friday) but they never call at all. Im assuming that they are running a background check on me (i hope).

by the way i was one of those guys who chose to be interviewed at 7pm the same day (thursday), they were too many applicants last thursday thats why some of the applicants were given an option to process their final interview the next day (friday).

daming aplikante sa PS. so you should go there as early as 9am, i went there 12pm. i waited for an hour and a half for my first interview, then so on...

sana may kasabay ako dito, tech support inapplyan ko...
tnx!

[<soul_jah>]

kung sino man ang nagpakalat ng virus nung wednesday... napakalaking perhuwisyo ginawa nyo sa ops.. pero okay lang.. petix naman hahahahahahaha :D

[dell.com]

are they really doing background checks? or its just their way of saying try your luck next time? i believe they have a lot of open positions and all succesful applicants were given a contract same day or, the following day if its too late in the day. and as far as i know, a lot of their employees were undergrads.

[agent_zer0]

are they really doing background checks? or its just their way of saying try your luck next time? i believe they have a lot of open positions and all succesful applicants were given a contract same day or, the following day if its too late in the day. and as far as i know, a lot of their employees were undergrads.


i hope that they are really doing a background checks, ive already received an email from them, it say there that they are still doing background check on me, and even asking for another contact numbers from 2 TL's that ive worked with. but they didnt give me the exact date of the actual start date of the training since i havent signed a contract yet. im really hoping that theyl call me on monday. i shouldve applied for the inbound sales position.

[enid_warren]

soul_jah...galing daw sa 4th flr na agent :glee: accdg to my friend na nasa 5th flr...laging nag-rerestart mag-isa *** pc nya :glee: panalo...

[b_9904]

asking for another contact numbers from 2 TL's that ive worked with. .

thats what you call getting ready to "make an offer"... sa TL hahahaha :rotflmao:

[[k]jwan]

Anong name mo? May listahan ako ng mga suki ko eh.

:glee:

Malamang sa hindi, hindi mo ako suki... I try to minimize escalated calls... Nag-escalate lang ako kapag kailangan talaga.. Unless you issue "tickets" to agents... Hmmm..


Interesting..baka nag-aabot pa tayo sa floor. until early morning ang shift namin eh...

[cfmmf]

free use ba ang gym?

[x3_boxers20_x3]

question po sa mga employee dito, hmm mahirap po ba yung 4week training? anong klaseng training sya? may mga exam po ba? may bumabagsak pa rin po ba dito. share naman po pls. thanks

[bigbadwolf_pig]

^^^buti ka pa 4 week training lang sayo...ako 8 week training

[x3_boxers20_x3]

^bakit 8 week training? anong position inaplyan mo?


question po sa mga employee dito, hmm mahirap po ba yung 4week training? anong klaseng training sya? may mga exam po ba? may bumabagsak pa rin po ba dito. share naman po pls. thanks

[enid_warren]

x3_boxers20_x3...umm...kasi depende yan sa account so mahirap magsabi kung mahirap ba yan o hindi kasi sa account ko dati (travel)...7 weeks na training...pero OO may exam at ay bumabagsak sa exam...you are given I think 2 tries to pass...and then if di talga..u get booted out...think of the 4weeks as 4 years of college in winzip format :D

[Kingswood.condo]

guys,u might be interested in this......limited slots only!

:rotflmao: :rotflmao: :rotflmao: :rotflmao: :rotflmao:
********************************
Newest Update as Of Feb. 26,2007
********************************


Kingswood Share a Condo- Pasong Tamo
(Walking Distance to AYALA-MAKATI CBD thru Makati Fire Substation)

Inclusive of Lights,H20,Association Dues,Pool and Tennis Court Usage,Gym Subscription(upon Lessor's approval),helper's fee.Some of my units include free wifi access.

For new clients, condo sharing is the most practical way for you to minimize your monthly finances and to live in luxury/comfort. Here are some reasons why i recommend condo sharing together with the perks/inclusions that we are offering:

--> The unit is 3-5mins away from the Makati Central Business District,thus,you'll save time and transportation expenses.

--> Our unit has spacious and fully furnished sala for you to accept visitors and kitchen for you to be able to prepare your own food.

--> Our occupants have the privilege of availing our exclusive laundry service (3X a/week) at minimal price of 25pesos/kilo. Laundry rates in the area costs 35/kilo.

--> When it comes to accessibility, transportation is available 24 hours. Therefore, it's an advantage for those who are working in call centers or working for overtime.

--> Clubhouse/function hall is available for a minimal fee during special ocassions.

--> Unlimited usage of pool from 6am to 10pm. Tennis court is also available for use.

--> 24 Hour security. Every room is equipped with water sprinklers.

--> Inclusive of lights and h20 charges.

--> Only 6months minimum contract. One month advance and two months deposit.

--> All residents are well-screened before accepted. You can assure that all the residents are very professional to deal with.

--> All in all, you'll become independent.

--> Generators are available in case of blackouts. Water supply is strong.

--> Live in comfort at a very affordable monthly rates.

--> Every unit in Kingswood has 77 square meters. All are designed with a common living and dining room.

--> I always post actuals pics so you'll have an idea on what to expect.

CONDO FACILITIES and AMENITIES
Excellent Property Management Staff
Nice Overlooking View at Night
No Curfew
Strong Water Supply
24-Hour Security Force
Automatic heat/smoke detection and fire sprinkler system
Stand-By Generator
Trellis Promenade
Gazebo
Swimming Pool
Clubhouse
Tennis Court

Unit Inclusions:
Rooms are Semi Furnished (Bed/s, Cabinets, Wall Fan, etc)
Common Kitchen Area (Stove, Ref, Rice Cooker, etc.)
Common Dining Area (Dining Table, Chairs, etc.)
Common Living Area (Sofa, Cable TV, etc.)
Common Utility Area
We have an exclusive laundry service provider at 25/kilo compared to the laundry rate adjacent to Kingswood at 35/kilo.

*************************************
(newly renovated unit)- AVAILABLE by Jan15,'07
*************************************
-unit is newly painted!

(Non-Airconditioned unit for GUYS)

Room A [4slots taken](TAKEN)
Shared Room (Quad Room) ...........P 3,000/person/mo
(Inclusive of Rent+Electricity+Water+Condo Dues+Pool Usage)

Room B [2 slots left]
Shared Room (Twin Room) ...........P 3,700/person/mo
(Inclusive of Rent+Electricity+Water+Condo Dues+Pool Usage+Gym) (rate is 7k if a tenant decides to take the whole room for single occupancy)

Room C [2 slots left](TAKEN)
Shared Room (Twin Room) ...........P 4,000/person/mo
(Inclusive of Rent+Electricity+Water+Condo Dues+Pool Usage+Gym) (rate is 7.5k if a tenant decides to take the whole room for single occupancy.this room is slightly bigger than Room B)

Room D [ Available](TAKEN)
Individual Room (Solo) ...........P 4,500/person/mo
-This individual room comes with its own CR.
(Inclusive of Rent+Electricity+Water+Condo Dues+Pool Usage)

Room E [ Available](TAKEN)
-this extension room is slightly bigger than Room D
Individual Room (Solo) ...........P 4,500/person/mo
(Inclusive of Rent+Electricity+Water+Condo Dues+Pool Usage)

All inclusive!
Minimum 6 months contract*
1 month advance
2 months deposit

Call or Text:
Bert @ 09287953677
kingswood.condo.makati@gmail.com

*Please call/text first before you go to Kingswood*

please visit my site to see actual pics:
http://youngbizman777.multiply.com/photos/album/1

kingswoodcondo_sharespace.blogs.friendster.com/photos/kingswood_condo_share_a_s

[cfmmf]

FREE USE BA ANG GYM?

pakisagot naman pls. gusto ko talagang malaman. thanks.

[Altwegg]

jwan;18863950']Malamang sa hindi, hindi mo ako suki... I try to minimize escalated calls... Nag-escalate lang ako kapag kailangan talaga.. Unless you issue "tickets" to agents... Hmmm..


Interesting..baka nag-aabot pa tayo sa floor. until early morning ang shift namin eh...

Morning shift po ako. Yung iba naman kasi makarinig lang ng OD/NSF fees, transfer agad. Haaay. There was this banker who transferred a call early today just because she does not have access to Checkfree.

Grrr.

:glee:

Sa mga nagtatanong kung free use ang gym, opo. Kung empleyado ka, libre syempre. Hindi sya open for outsiders.

[aieeo]

Sa mga nagtatanong kung free use ang gym, opo. Kung empleyado ka, libre syempre. Hindi sya open for outsiders.

shower meron?

[Altwegg]

Meron din po. Yung gym ay hindi tipo ng Gold's Gym ha.

:glee:

[aieeo]

haha. i was thinking pa naman na it looks something like Fitness First.

[Kingswood.condo]

Newest Update As Of March 1, 2007

--------------------------------------------------------------------------------



**********************************
Newest Update as Of Feb. March 1,2007
**********************************


*************************************
(newly renovated unit)- AVAILABLE on the spot
*************************************
-unit is newly painted!

(Non-Airconditioned unit for GUYS)

vacancies left as of today:

Room B [2 slots left]
Shared Room (Twin Room) ...........P 3700/person/mo
(Inclusive of Rent+Electricity+Water+Condo Dues+Pool Usage)
(rate is 7k if a tenant decides to take the whole room for single occupancy)

All inclusive!
Minimum 6 months contract*
1 month advance
2 months deposit

Call or Text:
Bert @ 09287953677
kingswood.condo.makati@gmail.com

*Please call/text first before you go to Kingswood*

please visit my site to see actual pics:
http://youngbizman777.multiply.com/photos/album/1

kingswoodcondo_sharespace.blogs.friendster.com/photos/kingswood_condo_share_a_s

[joekristoffer]

it will be my first day with People Support on mon...

[hbnow]

may makakasabay kayo ako dito sa training sa April 16 tech support? :)

[x3_boxers20_x3]

^bakit april 16 ka? 4 weeks training ka rin ba? tech support din ako/

[agent_zer0]

guys kelan start ng tech training nyo?

[psbaguio]

bloopers kanina sa floor may agent pana naman nag mura at nag reply sa kanyang outlook di niya alam na reply to all niya sa lahat nang agents sama nang mga sups at mga managers.

ayun nag piyesta lahat nang mga agent di ko na alam kung ano na ang nangyari sa kanya biro niyo naman namgmura siya at tinawag pa niyang addik ang isang sup.

[spikerboy02]

may start dates n ba ang tech support?cebu.. sbi sa kin april pa daw..pro la pa exact d8...i passd d final intrview job offer nlng at start date hnhnty ko...

[[k]jwan]

Morning shift po ako. Yung iba naman kasi makarinig lang ng OD/NSF fees, transfer agad. Haaay. There was this banker who transferred a call early today just because she does not have access to Checkfree.

Grrr.

:glee:

Sa mga nagtatanong kung free use ang gym, opo. Kung empleyado ka, libre syempre. Hindi sya open for outsiders.


Hehehehe...Hindi nga ako kasama sa mga suki mo... hindi ako nagpapa-reverse (unless it's a bank error). 1st line of defense ko ang Sup ko...tapos ayun...kung kaya ni Sup, si Sup na ang mag-reverse.

Did you take the call dahil walang access sa CheckFree si Banker? Puwede namang mag-email para makahigi ng access, diba? nasa-outlook yun..

[bigbadwolf_pig]

tanong ko lang people support pipz

kung 10pm-7am at 9pm-6am shift ko...entitiled ba ako sa special shift allowance?

thanks! :D

[Kingswood.condo]

pls check this our guys:

http://kingswood.condo.makati.googlepages.com/home

peace!*okay*

[the_pull]

i dont knw about this KINGSWOOD CONDO right here , i think this KINGSWOOD CONDO should have their own thread man, well its ok to advertise though, but yeah i think KINGSWOOD condo shud have their own thread, peace! agree?

[mikeymanzz]

i definetely agree!

[color_s_Kaboink]

is it true na ang mga galing sa epldt cc hindi pede sa peoplesupport and vice versa? thanks kwento sa akin ng friend ko ito eh

[mikeymanzz]

is it true na ang mga galing sa epldt cc hindi pede sa peoplesupport and vice versa? thanks kwento sa akin ng friend ko ito eh

baka yung non-compete clause yun.

[joekristoffer]

tanong ko lang, anong account ba *** may inbound/outbound na collections? is it WAMU?

[Altwegg]

[k]jwan, we were given a directive not to push back calls, so I took it. Anyway, I am not happy with how management runs the floor. Ngayon, we are going back to production (for the nth time). A new directive was sent out informing everyone not to transfer to the MRG VDN, pero ang mga supervisors, nowhere to be found! A lot of lame excuses.

Haaaay.

Bakit kasi hindi na lang talaga kami ibalik nang tuluyan sa production at hindi na kami dapat tumatanggap ng escalated calls. THere's this one banker who really takes the ire of almost all the MRG bankers. Imagine ie-escalate ang call dahil hindi marunong mag-reopen ng card sa host? My golly! Everything is in our online manual! Grrrr.

Anyway, para po sa nagtanong about hazard, dapat ang shift mo ay nage-end or nagsta-start between 12mn-5am (I think).

[TT BOY]

payo lang: wag kayo mapupunta sa travel account... lalong lalo sa Expedia... ill tell u magsisi kayo dun.....

[aieeo]

bakit mo nasabi yan? sa Expedia ako ilalagay eh. pls give more details. thanks.

[<soul_jah>]

ano ang latest sa makulay na mundo ng PS? btw, lumipat na kami sa 4th flr. tuluyan nang inangkin ng expedia ang 5th e, hehe. T&C na lang ang natira dun. pati NSI at verizon ata ililipat na rin.

[Altwegg]

So magka-floor na pala tayo?

:glee:

[dwein_coolblue]

hi enid and hoopie....

:blowsmoke:

[hoop_master]

To the newbies, please refrain from posting the accounts' names.


dwein: di na ko rep... haha! after..uhm... haha! pero dito pa din ako sa account ko. :D si denise hulaan mo kung asan... kung may msn ka, invite kita ;) wala kasi kong ym dito e.. bawal na sa ps...


denise: LIBRE mo ko! :scream:

[hoop_master]

asan na nga pala yung mga oldies dito? :hmm:

tsaka enid at dwein, alam ko na mas mayaman na kayo sakin kaya ilibre nyo ko :D

[TT BOY]

aieeo - sobrang stressful ang acct.. dami ng nagreresign na vet resp.. becasue of the management..

point number 1 - CSAT.. they value this more than other stats... yung csat kasi sobrang minsan lang pumasok sayo kapag bagsak ka , kawawa ka naman kasi if ever in a month bagsak ka, may mga warning ka na and hirap magslideback... and minsan ayaw idispute ng team manager kahit di para sayo yung csat.. / i saw an email from that team manager from one of the sups, to this effect na wag niyong i-asa sa agents niyo na ididispute ang csats kahit di sa kanila yun kasi di niya ididspute. ...
may isa pa kapag naka generate ka ng 1 bagsak na csat, para i idispute, u have to have 3 or more returns na mataas para idispute/

You will know *** i mean pag pasok mo sa floor.. hehehehehehehehe

2. supervisors (some of them) di marunong ipaglaban ang agents nila,

[<soul_jah>]

So magka-floor na pala tayo?

:glee:

yep yep..

pakita ka nga sa kin minsan. :)

[Kingswood.condo]

u might be interested in this: cheap condo sharing in makati.

http://kingswood.condo.makati.googlepages.com/home

[tidus1203]

http://biz.yahoo.com/ap/070309/peoplesupport_mover.html?.v=1

Looks like Peoplesupport is not performing as much as the stock analyst have wanted it to. The stock tumbled lost 39% of its value on the NASDAQ stock market yesterday (03/09).

[Altwegg]

Hi, PS peeps! I will be resigning from the company effective April 30, thirteen days after I celebrate my first anniversary with PS.

:D

[hbnow]

Why? (+other characters)

[Altwegg]

l will devote my time to a very important matter. My resignation comes at a time when I am not satisfied with how the management team runs the floor. I have no problems with my supervisor and teammates, in fact, they are the best.

[enid_warren]

dwein!!!!!!!!!!!!!!!!!!!!!!!! :scream: wala na ko sa PS...pero malapit lang ako sa iyo :naughty:

arnold...hoy!mas mayaman ka noh!...mag-ilan years ka na sa PS...manlibre ka naman! 9pm pasok ko today...kamusta naman at 9am eh gising na ko! :glee:

jeff...ah oki...well Doc Jeff...pagbutihin mo!hahaha...alam mo management sucks not just on the client-specific level but on the whole!ang dami ko na ngang ini-entice na former teammates to jumpship and join me in this new company I'm working for...so far puro martyr sila :glee:

soul_jah...ay sayang di tayo nag-abot sa 5th floor...

[Altwegg]

Denise, and which new company is this?

:glee:

[enid_warren]

Jeff...small call center somewhere behind PBCom...direct hire kami ng travel agency sa US...wala akong calls :D

[shunga0402]

hi, dis is my 1st time to post a msg here and its nice reading all ur msgs..anyway, i've worked in a call ctr b4 for almost 3 yrs and now im also interested in applying in ps, any acct wud do as long as its 24/7...but im planning to study also dis coming june..i heard dat ps supports those agents whose pursuing their studies.meaning u can choose ur preferred sched. is dis true? but what if my classes wud be during saturdays only? do i still have the privilege of choosing my preferred shift? say i want morning shift? **** ala **** akong pasok s school during wkdays? honestly, i dont like working in gy anymore, im tired n rin just like a lot of guys out there..ky *** i dont have choice, i need work to pursue my studies and to support my family as well.

thanks for anyone who will reply. :)

[[k]jwan]

[k]jwan, we were given a directive not to push back calls, so I took it. Anyway, I am not happy with how management runs the floor. Ngayon, we are going back to production (for the nth time). A new directive was sent out informing everyone not to transfer to the MRG VDN, pero ang mga supervisors, nowhere to be found! A lot of lame excuses.

Haaaay.

Bakit kasi hindi na lang talaga kami ibalik nang tuluyan sa production at hindi na kami dapat tumatanggap ng escalated calls. THere's this one banker who really takes the ire of almost all the MRG bankers. Imagine ie-escalate ang call dahil hindi marunong mag-reopen ng card sa host? My golly! Everything is in our online manual! Grrrr.

Anyway, para po sa nagtanong about hazard, dapat ang shift mo ay nage-end or nagsta-start between 12mn-5am (I think).


i definitely agree with you.. 1 year ka na pala sa account natin, I'm just approaching my 6th month this month.. and yes, medyo hindi na nga oks ang pagpapatakbo sa floor... hmm... i don't wanna attribute this to some new people sa management.. pero super inconsistent talaga ng management natin. ang hirap naman kasi na ang mga Sup ang mag-take ng escalated calls.. eh pano kapag madaming escalated calls? hindi mo din talaga maintindihan ang takbo ng utak nila..

well, oks pa naman ako.. i just have an issue with my Sup right now... pero hopefully, ma-settle. na-buwisit lang talaga ako, eh..

if there's any other way to improve lang talaga things sa account natin. did they already approve your resignation? i heard na some of the resignation papers are withheld by the management.. which is against the law, if that's true...

[Altwegg]

^^

Who is your supervisor? Care to share?

:glee:

Well, last Friday, I issued an incident report to a banker because I did not like the way he answered my question. He blabbered, "so who do you want me to transfer this call to? There's no one around. Should I inform the customer no one is going to assist her?" in a very sarcastic manner.

Hay naku.

Unang-una, hindi kami alipin. Kung ano-ano ang ipinapagawa sa amin. Ngayon, we have two identities dahil we are also taking production calls. Nakakalito minsan nasasabi ko sa customer, "customer's name?"

:lol:

Anyway, regarding my resignation, I will be asking my supervisor to file it na. Saan ka ba naman nakakita na pati personal break na 10 minutes eh tinanggal? Things were great when there were only 5 batches on the floor. I don't know what happened. I hope management realizes that one of the reasons why the site is not hitting the metrics is because of how they run the floor.

Ngayon, may transition na naman. I hope they do not get turned off with the way things are being run.

[Altwegg]

If I may add, yung ibang supervisors naman laging nowhere to be found. It's either on lunch, on break, in a meeting or kung ano pang mga ibang dahilan. Some are true, some are not. I feel like our team nga is not really appreciated. We exert efforts to make the account better, but, I feel they are treating us shabbily.

Ano ba yan ngumawa na ako dito?

:glee:

Pero ha, I think, sobrang dali lang ng account natin. Ewan ko kung bakit yung iba hirap na hirap.

[enid_warren]

jeff...puso mo! hay naku...akchweli...lahat halos ng account ganyan ang reklamo ng agents...(ewan ko na lang sa sales sa kabilang wing ng 5th flr, magaling kasi *** PD nila na expat...so I dont think may reklamo sila sa mgnt)

[m-lea]

hey jeff, mag resign ka na din! well, i agree with your frustrations... actually, paubos na ang batch natin, anu pa kaya next month which is our 1st year... marami plan mag resign next month eh...

Sana lang talaga marealize ng management... :confused:

[<soul_jah>]

hey jeff, mag resign ka na din! well, i agree with your frustrations... actually, paubos na ang batch natin, anu pa kaya next month which is our 1st year... marami plan mag resign next month eh...

Sana lang talaga marealize ng management... :confused:

taga-wamu ka rin m-lea?

[<soul_jah>]

Hi, PS peeps! I will be resigning from the company effective April 30, thirteen days after I celebrate my first anniversary with PS.

:D

ampotah Altwegg... bakit ka magre-resign? oither than the fact na f***ed-up *** mgt jan sa inyo, nao pa dahilan? PM mo sa kin, hehe :rotflmao: p*cha mgkita muna tayo.. tutal nasa iisang floor na tayo. di man lang kita nakwentuhan ng mga nangyari sa cvg. alam mo na ba? wala na ang frodopereyshens sa cvg?

[<soul_jah>]

nga pala, nag-apply ako ng sup sa account namin (kahit hilaw pa ako in a sense).. napasubo ako kasi binuyo ko *** isang ka-team namin na abnoy na mag-apply e. e malay ko ba na seseryosohin ni ****.. ayun baka kasi lumusot. haharangin ko na. mahirap nang magkaroon ng bisor na kasing-edad ni josh, hehehehehehe:))

[Kingswood.condo]

luxurious but cheap condo sharing in makati.as low as 120PHP/day.pls visit my site:

http://kingswood.condo.makati@googlepages.com/home

[Altwegg]

enid_warren, eh kasi naman 'no?! Management is not doing a very good job. To think na magse-celebrate ang account ng first year anniversary, ang daming nagreresign. As much as possible, I don't want to severe ties with PeopleSupport, but, I need to because of important reasons. Nakadagdag lang yung present things na nangyayari sa account.

m_lea, oo nga. Ang konti na lang ng Batch 2. Latest casualty is Sol who resigned/ was terminated recently. Paabutin ko lang ng one year, tapos, resign na rin ako.

<soul_jah>, sure. Oo ba. My schedule is 5:30am to 2:30pm. Hindi naman ako bumababa. Lagi lang akong nasa 4th floor. I know na wala na yung Fraud operations. What happened to the agents? Saang account na sila? Goodluck nga pala sa application mo.

[Altwegg]

Hey, I am not mad at my account's management team ha. I just don't like the way they run the floor. As far as PeopleSupport is concerned, I think this is one of the best companies. I take pride in being a PeopleSupport employee. I have the best words for PS.

:D

[Altwegg]

Syangapala, since I will be resigned officially on April 30, 2007, sabi sa akin hindi ko daw makukuha yung salary ko ng 30? Totoo ba ito?

[kumagcow]

Guys kung may magreresign po sa present job nyo
You need a job right?
Want to work in Quezon City? to offer you...


PRODUCT SUPPORT REPRESENTATIVE (PSR)

• Good communication skills
• Non-technical course are welcome to apply
• Willing to undergo comprehensive communication and product training
• Has basic computer operations background


TECHNICAL SUPPORT ENGINEER (TSE)

• Good communication skills
• Has background in troubleshooting and networking
• Has at least 6 months call center work experience


CUSTOMER SERVICE REPRESENTATIVE (CSR)

• Excellent communication skills
• Has good computer keyboard skills
• Fresh graduates are welcome to apply

INBOUND ACCOUNT PROFESSIONAL (IAP)

• Excellent communication and telemarketing skills
• Has at least 6 months call center experience with telesales background
• Knowledgeable in computer peripherals.


Please do not forget to indicate in the subject your preferred position.

Email your resumes to princetroy_cool@walla.com.
A Multinational Corp now owns this company so don't hesitate and apply now!!

If it's too much of a hassle to send resume's, please send me your name and contact number (kahit cellphone) and you will definitely hear from us. Tsaka na lang kayo magdala ng resume if you pass the initial phone interview.

Huwag pahuhuli! Send it now!



princetroy_cool@walla.com or PM me here sa PEX.

Thanks po sa mga mababait na MOD....Mod din ako kaso ng ibang forum....sana kasing bait ko kayo....kailangan ng maraming tao ng work..tumutulong lang po akow...hihihi...

[Corrics]

Syangapala, since I will be resigned officially on April 30, 2007, sabi sa akin hindi ko daw makukuha yung salary ko ng 30? Totoo ba ito?

yeah it will be part of your back pay... eh almost 2-3 months processing of your bak pay

[enid_warren]

jeff...:glee: hay naku...si tito bong kasi di na mashado nabantayan ang mga napopromote at nahihire for top level mgt...unlike before nung maliit pa lang PS....as in halos lahat kilala nya... nweis...good luck naman sa back pay natin...eh di pa nga ako nag-clearance :lol: at wala na yata *** mga friendships ko sa HR...hay...

[m-lea]

Syangapala, since I will be resigned officially on April 30, 2007, sabi sa akin hindi ko daw makukuha yung salary ko ng 30? Totoo ba ito?

yeah, that's correct, they would hold your last pay...
si sol, terminated? WHY? i just saw him last week, and sabi nga nya mag-resign sya last week...

[m-lea]

taga-wamu ka rin m-lea?

yes, i am. from what batch ka?

[michelles]

Syangapala, since I will be resigned officially on April 30, 2007, sabi sa akin hindi ko daw makukuha yung salary ko ng 30? Totoo ba ito?

true. i left ps december of last year untill now hindi ko pa nakukuha last pay ko. either wala ako sa list ng cheques na ready for pick up or laging hindi ko ma contact yung tao sa finance na nag handle ng last pay palaging voice mail lang nya ang sumasagot. i badly need my employee certificate pero sabi kasi ng ps sabay sabay daw lahat yun (last pay, back pay, emp certificate). goodluck to us :bop:

[Altwegg]

Bakit naman ganun? Kaya ka nga nagrenderng 30-day notice at April 30 ako magreresign eh para wala gaanong problema pagdating sa mga sala-salary.

Hmp.

Mag-immediate resignation na lang kaya ako?

[Altwegg]

Bakit naman ganun? Kaya ka nga nagrenderng 30-day notice at April 30 ako magreresign eh para wala gaanong problema pagdating sa mga sala-salary.

Hmp.

Mag-immediate resignation na lang kaya ako?

Anyway, si Sol eh resigned yata hindi terminated.

[enid_warren]

jeff...kesehodang immediate or mag-render ng 30day notice...matagal talaga ang backpay...

[Corrics]

true. i left ps december of last year untill now hindi ko pa nakukuha last pay ko. either wala ako sa list ng cheques na ready for pick up or laging hindi ko ma contact yung tao sa finance na nag handle ng last pay palaging voice mail lang nya ang sumasagot. i badly need my employee certificate pero sabi kasi ng ps sabay sabay daw lahat yun (last pay, back pay, emp certificate). goodluck to us :bop:


you need to schedule for pick up yung last paycheck mo.. usually evey thursday of the week (2-5pm) ang kuhaan ng pay check
so u have to call PS about it.....

[AbulugAdventure]

Guys, is PS hiring Network Engineer trainees? As in starting from scratch?

[cedric22]

nag babackground check talaga ang peopesupport. when i applied 8 months ago tinawagan nila *** previous boss ko e.

nag-apply ako sa ps ng april last year pero july na ko nakapagstart. so kapag hindi ka nila nabigyan ng start date nakapasa ka na. the thins is wala pa nga silang mahanap na account for you. the good thing is tumatawag sila *** kung may mga opening na tapos tanong ka nila kung smo gusto mo accnt. so kung makakapaghintay ***, wait nyo na lang ang tawag ng hr pero kung gusto nyo na agad mag work try to call hr para maclarify ang application nyo.

i hope that they are really doing a background checks, ive already received an email from them, it say there that they are still doing background check on me, and even asking for another contact numbers from 2 TL's that ive worked with. but they didnt give me the exact date of the actual start date of the training since i havent signed a contract yet. im really hoping that theyl call me on monday. i shouldve applied for the inbound sales position.

[cedric22]

hi everyone. i applied at PS. i took all the exams and passed it. then this morning i went to their office coz i had an interview. Actually last week when they told me that i will be interviewed, i thought that i was going to be asked about computer stuffs coz i applied for TSR, but when i went to their office this morning, i was surprised that i was not interviewed as a TSR applcant instead i had a phone simulati0n. Totally unexpected. Actually there were three of us, and all of us applied for the same position. both of my friends were interviewed as TSR. i mean they were asked about computer stuffs, the kind of interview i expected. The three of us were interviewed on the sme time but in diffrnt rooms. so i had no idea what they had to. nyways, When i entred the room the HR instructed me on what should i be doing, a phone simulation. then after that, i was interviewd by the HR and was asked what happened. i told him everything and in the end he told me that i will take the 4-week training. and that's the only thing i got from him, i mean that i understood of all the things he said. he also said something bout "endorsng to the next..." thing which i clearly did not understand. the interview ended and i went out of the room and talked to my friends on what they did and what are the results f their interviews, they told me that they were just interviewed and that's it, they were told to come back on april but no exact date, they were not asked to take the training. also they did not have a phone simlation or whatsoever... i was all puzzled when i left PS office.

i have alot of questions running through my mind right now.. cn anybody here answer me pls...

can somebody answer these questions:

What does the 4-week training mean?

also can somebody complete the sentence, "i will be endorsing you the next...."? and what does that sentence mean?

also why is it that i was asked to do a phone simulation while my friends weren't when in fact the three of us applied for the same position..


please please please help! im so confused....

well i think *** sinabi nila na you will be endoresed to this 4-week training they might be referring to Planet or Comet. It's like a communication skills enhancement training even before the NHO or new hire orientation. Not all applicants are required to undergo this training.
with your friends situations, did the hr tell them that they passed the interview and just need to wait till april? if the hr told them that they passed then they just have to wait till april for their start date. pero gaya ng sabi ko sa previous post ko, sometimes tumatawag sila ng mas maaga kung may account na bagay sa yo.

gud luck!*okay*

[dwein_coolblue]

hi enid, malayo ako sa makati. lumipat na kami office. san ka na work? EB tayo! di pa tayo nililibre ni arnold ng kape ah! tagal na nun!

arnold, kelan ka manlilibre? Sup or TM na? naks!

[Altwegg]

Denise, ah ganun ba?

:glee:

Unfair naman.

:lol:

[enid_warren]

dwein....nyak...nasa may MOA ka na?? :glee: kasama ko dito sa new work ko si Ivy, travel agency sa US...*** physical na travel agency, sort of call center na hindi...:lol: hay naku si arnold drawing...hehe...pero sige EB tayo!!!...sama natin si mamsie...grabe nag-straight work sila ng 8 days dahil sa queue...

jeff...ganun talga..eh tapos ang dami na din nag-resign kaya grabe ang dami daw ginagawa ng HR....

[Altwegg]

Haaay. Ang dami-dami naming magreresign.

:glee:

[joekristoffer]

nga pala, nag-apply ako ng sup sa account namin (kahit hilaw pa ako in a sense).. napasubo ako kasi binuyo ko *** isang ka-team namin na abnoy na mag-apply e. e malay ko ba na seseryosohin ni ****.. ayun baka kasi lumusot. haharangin ko na. mahirap nang magkaroon ng bisor na kasing-edad ni josh, hehehehehehe:))

pare *** din un sa mtc?

[elaine123]

Jeff! share ko lang! i just found out this morning!
may isang agent na NI ang 5th month evaluation for performance na dapat hindi na recommendable for regularization. Pinapaextend ni TM PJ for another 3 months.... since when did we have that rule in the account much less in ps!?
The decision on management part makes them look desperate.
Sorry for the violent reaction but it's a fact.
Jeff! resign ka na? Ngiye! huwag naman!

[Altwegg]

elaine123, I knew it was you!

:glee:

Anyway, a lost of people really don't like the TM you mentioned. I have so many "why" questions but I'd rather keep them for myself and inside our team. Anyway, do you admire his leadership skill (if any)? I don't know why he is like a VIP in our account. Could it be because he came from the account itself?

Haaay.

Also, an intriguing story was relayed to me by my teammate involving a shouting match betweem TM and a supervisor. Too bad, she does not know the details of it.

:D

Our account was not like this before. I don't know what happened. Today, I was able to find a station 30 minutes after my start shift. I don't like the hotseating set-up. After settling down, we were asked to transfer to another station only to be asked after 10 minutes to transfer again to another PC. But what really irked me was the verbal pressure for us to go on avail even without the tools completely and properly set up. How in the world can you take calls without your tools?

Haaay.

It pains me to severe ties with PeopleSupport, but, realizing how things are going in our account, I am very excited to resign.

By the way, elaine123, did I say I am very excited to resign?

:glee:

[enid_warren]

jeff....:glee: i guarantee you, you'll miss the friends you've made at PS...but not the sucky mgt...hehehe

[elaine123]

i heard today there will be another stack ranking.... sigh...
no matter how much effort you put into doing what is right for the calls, they are time pressuring you as if they do not believe in prioritzing customer satisfaction and following the policies & procedures.

the top bankers who are hitting the aht benchmark were investigated and were soon terminated from the company. they were hitting the targets only because they were doing illegal or kalokohan. i admit i'm not perfect, i make honest mistakes. And we're only human not to be able handle very irate customers and tend to disengage the call or misroute the customer on purpose (just sometimes!). Our patience can only go that far. Try kaya ng management to take calls for one whole day without going beserk... hahaha....

gosh.. i really ended up using the site as a stress ball.
the account is entirely bad. i made a lot of good friends and that's one of the things that keep me going especially my favorite batch of transition agents! i love my batch 11 babies. and honestly, my tm is awesome, too =)

good luck to you altwegg!



I miss the time in production until i transferred to transition because there was no pressure whatsoever. first 8 batches were great! Of course, there was a conscious effort to hit your metrics but then again there wasn't any pressure from management and there was nothing to complain about.

[Altwegg]

Denise, yes. I love my team. Our supervisor is the best. My teammates are great!

elaine123, are you referring to TM Ella? If so, yes, you are correct. I admire her. Today she met with us to discuss the issues we've been having. I appreciate her taking time out to listen to our concerns. That's the major thing we need, for us to be heard by management.

[reality_bites23]

i heard PS is planning to have a site in southern tagalog.. is it true?

[Aces_21]

magkano starting sa peoples support pag csr? wala pang cc exp? reply naman kayo. tnx

[enid_warren]

Aces_21....13k basic

jeff...so pede ka na sumama sa summer getaway namin??? :D

[Aces_21]

13k basic?? nd? bonuses jan pano? kasi sabi sakin sa etel 15-17 take home ko.. la lang. baka kasi mas maganda dito eh.

[x3_boxers20_x3]

guys sino dito nakaschedule ng training ng april2? pero di daw tuloy tama po ba? kelan na ang training? tumawag kasi saken tapos sabi eh di na daw matutuloy sa april 2 yung start ng training i dunno why, tatawag na lang daw ulit para inform kung kelan namove ang sched, kelan na kaya ang start nun? baka naman sobrang tagal eh mag aaply na lang ako sa iba na mas mabilis. can anyone confirm this? thanks.

[tigerpawz]

What happened to PS' Vonage Sales Account? I heard there's a problem PS is losing money but, actually, it seems that the employees are on the losing end.

[Vness]

Vonage nasa Cebu na. Hiring pa naman at adding more accounts. Check mo nalang ang value ng stocks nila sa NASDAQ.

[enid_warren]

uh guys...no mentioning of accounts pls...

Aces_21...without any cc experience? i doubt it...bonuses would depend on which acct you would be assigned to... but hey whatever rocks your boat dude

x3_boxers20_x3....pls follow up with HR since the 2 most active posters here (me and Altwegg) is and will no longer be part of PS :D

[<soul_jah>]

pare *** din un sa mtc?

hehehe pa'no mo nalaman chong?actually nag-iba lang ako ng handle dun. ano handle mo dun? tsaka sang account ka?

[cutie_8]

i heard today there will be another stack ranking.... sigh...
no matter how much effort you put into doing what is right for the calls, they are time pressuring you as if they do not believe in prioritzing customer satisfaction and following the policies & procedures.

the top bankers who are hitting the aht benchmark were investigated and were soon terminated from the company. they were hitting the targets only because they were doing illegal or kalokohan. i admit i'm not perfect, i make honest mistakes. And we're only human not to be able handle very irate customers and tend to disengage the call or misroute the customer on purpose (just sometimes!). Our patience can only go that far. Try kaya ng management to take calls for one whole day without going beserk... hahaha....

gosh.. i really ended up using the site as a stress ball.
the account is entirely bad. i made a lot of good friends and that's one of the things that keep me going especially my favorite batch of transition agents! i love my batch 11 babies. and honestly, my tm is awesome, too =)

good luck to you altwegg!



I miss the time in production until i transferred to transition because there was no pressure whatsoever. first 8 batches were great! Of course, there was a conscious effort to hit your metrics but then again there wasn't any pressure from management and there was nothing to complain about.

Am I part of your batch 11 babies? :naughty: right Mommy E? :D

Everyone wants to resign! Count me in. :laugh:
C2 where are you! :laugh:

[[k]jwan]

elaine123, I knew it was you!

:glee:

Anyway, a lost of people really don't like the TM you mentioned. I have so many "why" questions but I'd rather keep them for myself and inside our team. Anyway, do you admire his leadership skill (if any)? I don't know why he is like a VIP in our account. Could it be because he came from the account itself?

Haaay.

Also, an intriguing story was relayed to me by my teammate involving a shouting match betweem TM and a supervisor. Too bad, she does not know the details of it.

:D

Our account was not like this before. I don't know what happened. Today, I was able to find a station 30 minutes after my start shift. I don't like the hotseating set-up. After settling down, we were asked to transfer to another station only to be asked after 10 minutes to transfer again to another PC. But what really irked me was the verbal pressure for us to go on avail even without the tools completely and properly set up. How in the world can you take calls without your tools?

Haaay.

It pains me to severe ties with PeopleSupport, but, realizing how things are going in our account, I am very excited to resign.

By the way, elaine123, did I say I am very excited to resign?

:glee:


Shouting incident of Sup and TM? Who is this Sup and TM? Hmmm...

A lot of people are plan to resign from the account. It's funny, they are getting a lot of people in, but more people are leaving. Aren't they disturbed that our account has a high percentage of attrition?

HOTSEATING!!! I hate hotseating...

Hmm... I need to reach one year before I leave.. though lots of times, I really want to leave the account already...

Waah!!!

New escalation procedure na naman... good luck!!!

[Altwegg]

Denise, honga, malapit na rin akong umalis dito. Come to think of it, majority of the Dito Ka peeps became part of PeopleSupport, 'no?

[k]jwan, ano na shift mo? Ewan ko ba. I don't think management is not alarmed with the high attrition rate and the increasing desire of agents to resign. And correct, new procedure for escalation. For sure, maya-maya babaguhin na naman 'yan. Tapos the new directive is not properly rolled out pa. Some agents are still unaware of the new procedure. So kapag sinabihan mo yung agent about it, mamasamain and they will take it against the escalation agent.

Haaaay.

:glee:

[Altwegg]

Sana magkita-kita naman yung mga taga-4th floor left wing! Isama na rin si <soul jah> na taga-right wing naman.

:glee:

[callcenterbum]

I used to work for PS sa travel account and I remember sobrang ok dyan. What happened? wala na ba matino manager dyan? plano ko pa naman bumalik sa financial account dyan? Ok ba management nung account na yun?

[mikeymanzz]

nag migrate na buong vet HR Team (sina mervin, fides, etc) dito sa IBM. Looks like top management really sucks big time for them to leave (considering that they've been there for some years already). Na-abutan ko pa nga sila when i was still with Expedia then sa Earthtlink. haay...i guess it's time for a cool change nga.

[hbnow]

What is the most prestigious financial account in People Support?

[agent_zer0]

thats life and thats changes, lets say if somebody go, there will always be somebody to fill in :-)

[x3_boxers20_x3]

saan po ba mas maganda, ibm daksh or people support? thanks.

[elaine123]

Sana magkita-kita naman yung mga taga-4th floor left wing! Isama na rin si <soul jah> na taga-right wing naman.

Altwegg... oo nga! same floor tayo pero parang may barrier! =)
hi soul jah! =)

[Altwegg]

callcenterbum, if you are referring to our financial account, then, read previous posts.

:glee:

mikeymanzz, hay naku. I still remember when I was just about to unergo training sa PS. Ikaw yung nagpakilala sa akin sa magiging account ko. Time flies so fast.

hbnow, I think it is our account, but, it needs efficient management.

agent_zer0, correct.

x3_boxers20_x3, PS is a great compayn to work for. I don't know about IBM since I have not been there yet.

elaine123, araw-araw na kitang nakikita.

:glee:

[cutie_8]

elaine123, let's go back to galera? :glee:

My team was dispersed from the last shift bid so nawalan na ako ng gana sa account, since we never felt na gusto i-keep nung ex-sup ko *** team namin, so she handled a diff team, and one of my teammates / my friend since NHO was endorsed not to be regularized, *** ibang sup nga pinagtatanggol agents nila to be regularized. duh? sabi nya directive daw sa kanya not to endorse him! sobrang ewan, and iba't-ibang versions pa *** kwento nya nakakainis!

As for the management, para silang mga security guards na umiikot sa floor!

un lang, share lang :laugh:

[Altwegg]

cutie_8, sino yang sup mo?

:glee:

[Metrophile]

jwan;19248479']Shouting incident of Sup and TM? Who is this Sup and TM? Hmmm...

A lot of people are plan to resign from the account. It's funny, they are getting a lot of people in, but more people are leaving. Aren't they disturbed that our account has a high percentage of attrition?

HOTSEATING!!! I hate hotseating...

Hmm... I need to reach one year before I leave.. though lots of times, I really want to leave the account already...

Waah!!!

New escalation procedure na naman... good luck!!!


itago na lang natin ang tm na ito sa initials na S.J.
as for the sup...i cant remember dahil masyado na marami naka-away ang TM na ito. basta babae yung naka-sigawan niya sa conference room.

i saw TM K.G. na nago-grocery sa SM Makati kagabi. hrmph. irita.

[ahyen]

Hi! I am currently looking for a job kaso undergrad ako. I'm in my 3rd year of college. Does people support accept undergrads? Thanks! =D

[cutie_8]

itago na lang natin ang tm na ito sa initials na S.J.
as for the sup...i cant remember dahil masyado na marami naka-away ang TM na ito. basta babae yung naka-sigawan niya sa conference room.

i saw TM K.G. na nago-grocery sa SM Makati kagabi. hrmph. irita.

sana naggrocery siya for wamoola store...
please po wag cup noodles.. :ayaw:

:rotflmao:

[mikeymanzz]

saan po ba mas maganda, ibm daksh or people support? thanks.

it depends. PS kasi has great benefits (the stocks are the only thing i liked there). sa IBM if you get to be Team Supe or TM, The company pays for your team building activities off-site (let me say it again! - offsite!) You request for cash advance and the company pays for it! San ka pa ? sa PS ***** - wala namang ganyan! kawawa mga team supe pagdating ng sweldo - sila pa magpapa-pizza. Sa IBM, you get the opportunity to really earn. Stack Ranking here is comparatively easier compared jan sa PS. I know this since I used to be a supe sa PS. There's this rumor going around that IBM is looking to buy-off PS, I hope that rumor can come true para malinisan na yang PS. Consruction of IBM main HQ along ayala beside CVG one is currently ongoing.

[mikeymanzz]

callcenterbum, if you are referring to our financial account, then, read previous posts.

:glee:

mikeymanzz, hay naku. I still remember when I was just about to unergo training sa PS. Ikaw yung nagpakilala sa akin sa magiging account ko. Time flies so fast.

hbnow, I think it is our account, but, it needs efficient management.

agent_zer0, correct.

x3_boxers20_x3, PS is a great compayn to work for. I don't know about IBM since I have not been there yet.

elaine123, araw-araw na kitang nakikita.

:glee:


@altwegg: oo nga eh...time flies so fast talaga! whew! Supe ka na ba jan? lipat ka na lang dito sa IBM. times 2 sweldo ng supe dito na galing PS.

[Altwegg]

Metrophile, whoa! I was actually referring to another TM. I did not know TM S. J. got involved in a shouting match as well? He's from the same batch as I am and I don't think he can do that more so against a lady. Anyway, moving along ...

mikeymanzz, nope. Magreresign na po ako and I don't have plans of working in the next 6 months.

:D

[Altwegg]

it depends. PS kasi has great benefits (the stocks are the only thing i liked there). sa IBM if you get to be Team Supe or TM, The company pays for your team building activities off-site (let me say it again! - offsite!) You request for cash advance and the company pays for it! San ka pa ? sa PS ***** - wala namang ganyan! kawawa mga team supe pagdating ng sweldo - sila pa magpapa-pizza. Sa IBM, you get the opportunity to really earn. Stack Ranking here is comparatively easier compared jan sa PS. I know this since I used to be a supe sa PS. There's this rumor going around that IBM is looking to buy-off PS, I hope that rumor can come true para malinisan na yang PS. Consruction of IBM main HQ along ayala beside CVG one is currently ongoing.

Really? IBM pala yung ginagawang building na yun.

[Altwegg]

By the way, Metrophile, are you from the 4th floor left wing account?

[joekristoffer]

hehehe pa'no mo nalaman chong?actually nag-iba lang ako ng handle dun. ano handle mo dun? tsaka sang account ka?

jojo name ko dun... hehehe... STC account ako... ***?

[Metrophile]

sana naggrocery siya for wamoola store...
please po wag cup noodles.. :ayaw:

:rotflmao:

cup noodles most definitely not!!! i saw him in the plastic homeware section so maybe we can expect redeemable items like hangers and tabo in the wamoola store. hahahaha!!!!:rotflmao:

[Metrophile]

Metrophile, whoa! I was actually referring to another TM. I did not know TM S. J. got involved in a shouting match as well? He's from the same batch as I am and I don't think he can do that more so against a lady. Anyway, moving along ...

mikeymanzz, nope. Magreresign na po ako and I don't have plans of working in the next 6 months.

:D

omg, so may iba pang tm na nakipag-sigawan sa conference room?! the story i heard points the guilty finger towards s.j. and i've heard one too many stories about him not to believe it happened. with the pressure and everything thats happening to the program, the tms are capable of doing anything.

if i remember it right, si s.j. and si sup s.c. had an argument which led to the shoutfest because she felt na di pantay yung workload niya and ng original rtp diva (na i really have no idea kung ano ang ginagawa kundi itanong sa mga agent kung kilala nila siya. how very ate luds/inday badiday of him, noh?!). basta nagkagulo silang tatlo and both sups nagpasa ng resignation. what happened next is quite blurry to me right now, di ko maalala.

so sinong tm ba yung sinasabi mo? initials? hahahaha....

[Metrophile]

By the way, Metrophile, are you from the 4th floor left wing account?

oh dahling unfortunately yes.

[lost_boy]

oh f***... the good, money-rich days are gone... its saaaad. yeah the the V-account about to gt cancelled.. not true that their transferring this one to Cebu.. infact nauna pa close sa Cebu... the operation in Manila..4th Flr west wing is up until May.. sabi ng management..sucks big time... pero malilipat dw agents sa Sales nun travel account sa 4 th flr din..
sna may pera din dun
tsk tsk tsk..sayang.

[cutie_8]

cup noodles most definitely not!!! i saw him in the plastic homeware section so maybe we can expect redeemable items like hangers and tabo in the wamoola store. hahahaha!!!!:rotflmao:

tupperwares, timba and plastic containers..
:rotflmao: :rotflmao: :rotflmao:

i know one incident, a tm and a sup, pero it happened sa floor, 'ts not sigawan, sumobra lang ang lakas ng boses ng tm. :glee:

Altwegg: my sup is a SHE, and from batch 5 i think.. :D

[Altwegg]

Metrophile, so the shouting match happened between TM S. J. and a sup with the initials of S. C.? Is she the sales coach for the evening shift? By the way, whatever happened to B. B.? Did he already resign? Is this the reason why we are seeing a new name who spams us with RTP stats with the initials of D. G.?

:glee:

Parang showbiz blind item eh.

cutie_8, initials!

:lol:

[Altwegg]

It appears majority, if not all, of the posters from the 4th floor left wing despises the way things are going on the account.

:glee:

I hope management is able to read PEx.

[jxpmack]

from the previous posts, i read that there is a plan to setup operations at the fort? totoo ba ito? if ever, papalipat ako dun. malapit sa peboret party places. ahihihihihi......:D

[cutie_8]

Metrophile, so the shouting match happened between TM S. J. and a sup with the initials of S. C.? Is she the sales coach for the evening shift? By the way, whatever happened to B. B.? Did he already resign? Is this the reason why we are seeing a new name who spams us with RTP stats with the initials of D. G.?

:glee:

Parang showbiz blind item eh.

cutie_8, initials!

:lol:


wow, showbiz blind item! :glee:

Altwegg: which one? my ex-sup or the tm? :laugh:

that's why i haven't seen S.C. sa floor. A friend told me that B.B would be resigning pag may new sales coach na. Hhhmmmm...

[Metrophile]

yes, the left wing account is so showbiz...tacky and so de classe. we have more intriga and chika than the buzz can handle.

yes altwegg, si s.c. rtp coach naka-sagupa si sj.

i dont really give a flying fig about rtp diva. bumalik na lang sha ng vancouver, toronto, british columbia or wherever sa canada sha nanggaling.

yeah, i guess that's why si d.g. na ang nag-sesend ng kung anu-anong stats. sha na yung new ts-sales coach. honestly, he deserves the post maski he's relatively new sa account(he's from batch 12) and he's been consistent with his rtp stats. pero kahit papaano, i cant help but feel a little slighted kasi inugatan na ako sa account pero heller, erep pa din ako.

[Altwegg]

cutie_8, lahat! Lahat ng initials bigay mo na. Yung alam ko na kwinento ng friend ko ay si P. R. and P. C.

:glee:

Metrophile, kumusta naman? Ako nga Batch 2 hanggang ngayon eh e-rep pa rin. Nung nagkaroon ng latest opening for TS, I applied. Aside from getting a confirmation email saying my application has been received, wala na akong narinig. Magreresign na nga ako't lahat wala pa rin yung regularization letter ko pati CocoLife.

:lol:

Anong shift nyo? Kita-kita naman tayo!

[Metrophile]

cutie_8, lahat! Lahat ng initials bigay mo na. Yung alam ko na kwinento ng friend ko ay si P. R. and P. C.

:glee:

Metrophile, kumusta naman? Ako nga Batch 2 hanggang ngayon eh e-rep pa rin. Nung nagkaroon ng latest opening for TS, I applied. Aside from getting a confirmation email saying my application has been received, wala na akong narinig. Magreresign na nga ako't lahat wala pa rin yung regularization letter ko pati CocoLife.

:lol:

Anong shift nyo? Kita-kita naman tayo!

hay ako din ganyan nung latest opening. email lang na na-receive yung application package ko. then wala na. nalugmok na yung application. pati sa atm, walang balita.

basta, the account, sorry to say is going to the dogs, if it isnt there already. buti pa nung konti pa lang ang mga tao, masaya pa yung buhay.

hay, ang shift ko 4am-3pm. kayo?

[Metrophile]

eh yung chismis na may tm daw na kuma-career/nangareer ng isang agent, is that true?!

[Altwegg]

Metrophile, my shift is from 5:30am to 2:30pm. Eh di ba nga escalations kami? We were encouraged to submit application for the ATM program. I did. I was supposed to be part of the transition team (yung latest batch na nag-production na), but, I informed TM Ella and my sup na I am declining because I'm going to resign anyway plus the fact that things are not smooth in the account.

Sino naman yang huling blind item?

:lol:

[Altwegg]

By the way, you are from what batch?

[Metrophile]

By the way, you are from what batch?

batch three.

[joekristoffer]

ang hirap maka-relate ah...

[Altwegg]

:lol: @ joekristoffer. Pasensya na ha.

Metrophile, pareho na pala tayong jurassic sa account natin.

:glee:

[mystique26]

hi, altwegg, elaine123, enid_warren, musta na ba sa w***? mukang palala ng palala situasyon dyan ah. tagal na ko wala nung oct 2006 pa. was part of batch 2. pareho tayo altwegg. balitaan nyo naman ako. sinong nagsigawan moments na TM and sup? sino mga nag aaway dyan? im not surprised considering the pressure the client is putting on everyone... kwento naman kayo or pm me naman.

[Altwegg]

Hi, mystique26! Miss ka na namin. Iilan na lang kami from batch 2.

:glee:

Things are getting worse as each day passes, IMHO.

:D

[mystique26]

Hi, mystique26! Miss ka na namin. Iilan na lang kami from batch 2.

:glee:

Things are getting worse as each day passes, IMHO.

:D

hope things get better. pay pag asa pa habang may buhay. hehehe. so san na kayo after PS? Pm nyo naman sakin. kwentohan nyo ko. yeah i aggree with u altgwegg about TM P....! yun na yun. hehehe parang epal nga sya. :rolleyes: keep in touch guys. :)

[Altwegg]

I will not be working for the next 5-6 months.

:D

[Metrophile]

di ba agent lang naman si p. nung pumunta siya dito? never liked him. there's just something about him that i can't put my finger on. bad vibes siya.

[enid_warren]

Jeff...hahahaha....onga noh...si hoop_master na lang ang matatag na natitira sa PS! :glee:.... at aba ang dami mo nang kampon na pexer na taga-PS :lol:

mikeymanzz...grabe...wala na **** akong pag-asa mapausad ang clearance ko kung sakali, wala na si fafa mervin ko...

callcenterbum...aling travel account ka galing? E or C? I was a part of E travel for a total of 2 and a half years...

mystique...umm..sori not from 4th flr left wing :D just friends with Altwegg

[Metrophile]

absent ako today. hahahaha.

dapat magha-half day ako kasi naisip ko, potash, katamad pumasok.

mag-NCNS na lang ako.

magre-resign na din ako. magpapasa ako sa sabado.

shempre kunin ko muna yung sweldo ko no.

[mystique26]

altwegg kelan ka resign? tuloy ka ba sa iyong pinupursue na career? gimik naman tayo minsan? kinakareer pa ba yung AHT chorva? balita ko inatras na daw yung pagbigay ng memo regarding AHT sa dami ng nagresign.

[dwein_coolblue]

good afternoon PS peeps. good to see this thread alive. hi enid and arn...

[Altwegg]

Metrophile, talaga absent ka? May shouting match ulit na nangyari today between a TM and a sup.

:glee:

What is happening to our account?

mystique26, yup magreresign na ako. I don't know with the memo thingie, though. Alam mo naman ang management, paiba-iba ng isip.

[Altwegg]

Anyway, yep. Hindi ko rin vibes si P. R. Ang pagkakaalam ko, agent lang iyon or escalation yata sa US. Pagdating dito, nagustuhan yata sa Pilipinas. Naging supervisor tapos naging TM na agad. Ang bilis nga eh.

[Metrophile]

goodness...sino ang nagsigawan na naman?!?!?! bakit?! details details details!!!

[enid_warren]

dwein!!!!!!!! :lol: alive with ex-employees and soon-to-be ex-employees...did you see mikeymanzz' post? wala na si mervin! dang! ka-batch ko un sa NHO PS Batch 68 eh...

[enid_warren]

Jeff...pati sa pinanggalingan ko nag-aaway away na din! :glee: *** Client Services Mgr, inaaway na *** client...sang ka pa! hehehe

[elaine123]

Hi peeps! hi cutie_8, mystique26, altwegg. kayo ang mga kilala ko pero yung iba hindi pa. Hi to the others anyway.

hi peeps! grabe i was just offline for a few days...

Sup Mervin was terminated coz his agents filed a complaint against him. Rumor says, he is a filing a case against PS. And you know what, i also heard he claims to be a sup at Global Stride. Haller.... i was there for nearly 2 years and nobody knows who he is or even heard of him. sheesh...

The account is getting worse. here's the latest buzz..

Another TM and Sup shouting match este... loud discussion on the floor just occurred this week.... Secret na lang who! hehehe.... It happened during day time... that's the only hint i'm telling you guys! Even sups are getting fed up with management.

What's the deal with the new escalation procedure? I had like 3 mrg peeps seated around me during shift last night but i still had to raise my hand for a supervisor to dial the mrg vdn. I don't understand the logic behind the new escalation procedure. It's a waste of time and it's not making things efficient.

[elaine123]

enid_warren is this true: "*** Client Services Mgr, inaaway na *** client" is this from my account? 4th floor left wing!?

[Altwegg]

Metrophile and elaine123, yes. We were just a few feet away from the two.

:glee:

Anyway, elaine123, enid_warren was referring to another supervisor and not Melvin. I heard sobrang yabang daw talaga nung sup na yan at inireklamo ng mga agents nya dahil sa ugali nya. Ayun at terminated na.

:lol:

[mystique26]

hey altwegg and elaine123 PM nyo naman sakin kung sino ang nagsigawan moments and all the details...

[Metrophile]

elaine, kilala mo ako...friendshipness kaya tayo.
teammates pa nga tayo dati eh...
pm kita...
hahahahaha.....

sino nga ang nag-sigawan?!?!!?!?!

[Altwegg]

:lol:

Ang daming mahilig sa intriga ha.

Metrophile, kita-kita tayong lahat sa floor!

:glee:

[Metrophile]

potah, baka nga di na ako pumasok eh...
tinatamad na talaga ako...
mag-ncns na lang uli ako bukas...
mawawala na ang fabulousness ko sa floor...hahahahaha!!!
mami-miss ng wamu ang mga fur shawl, trench coats at shorts ko...

[mikeymanzz]

dwein!!!!!!!! :lol: alive with ex-employees and soon-to-be ex-employees...did you see mikeymanzz' post? wala na si mervin! dang! ka-batch ko un sa NHO PS Batch 68 eh...

@enid: yeah, mervin and fides and most of the veteran HR peeps from PS moved here na to IBM. I was surprised to see mervin walking down the hall nga and wearing his IBM Badge. ******* kasi daw si Julia Bouzan and hindi niya daw gusto yung mga veteran HR peeps kaya yun - nagsi-migrate na dito sa IBM. Pati nga yung mga bwiset na taga-ER nag si apply rin dito. Haay...

[TT BOY]

walang kwenta ang expedia SU CK S big time....

[<soul_jah>]

wassup peeps? tagal kong hindi napapagawi dito ah.. aba, ba't puro ata mga taga w*** ang nagpopost dito, hehe :D kung sabagay, kaka-relate ako kina altwegg.. *** gf ko marami ring reklamo dun e. well lipat na lang kayo sa d***** or o***** o**. financial din un.mortgage nga lang.:rotflmao:

[enid_warren]

elaine123...:wave: was referring to my acct...travel at the 5th flr...also referring to Mervin of HR :D

mikeymanzz...haha ikaw ang savior ko!!!...paki tanong tanong naman po about dun sa opening na Travel for Back-end assistance for an airline na may training sa US? :glee: please? sa Libis lang yang IBM di ba? and tell Mervin he owes Denise of E travel a hug :lol:

hoy jeff! bago ka magresign eh ilibre mo muna kami ni newsgirl!!!!!!

[elaine123]

hey peeps.... my friends from my account...
just heard management is reading our posts in this thread. And its good they are reading because they get to know what our sentiments are. But if we just post our threads here why not do something about diba? We have THE VOICE. let's take advantage of it! Naks...ownership statement! I'm going to post somet time soon but i'm still going to make my own posts here! hahaha!

I hate the new escalation procedure! it's so not efficient! We raise the stupid red flag for attention but it takes a good 5 minutes before we get noticed by a supervisor. number 2, the supervisor will just tell you to dial when they are supposed to call mrg and speak to an MRG banker before you're supposed to speak the mrg banker.
3. when you dial and speak to an MRG banker, they will piss you off (not all) and ask you "do you know the procedure? repeatedly" and they will keep asking you where your sup and your sup buddy is. i have not seen my sup buddy in weeks. 4. it affects AHT. 5. It gives extra unecessary work to the supervisors. Makes them stay at work even longer without OT pay. It's supposed to make supervisors assist the agents but it's not helping at all.

[elaine123]

Metrophile! HALLER friendship! alam mo ba yung isang friend natin, tumabi ako sa kanya after shift ko tapos she was on ACW to document the previous call tapos dumaan sup niya at nagwarning nagfloorwalk si TM. Nakarest sa leeg ang headset tapos hindi pa tapos ang documentation, i pressed her auto in button at may call na pumasok! Loka ang lola mo.

[Metrophile]

hay...absent na naman ako ngayon.
not feeling well. psychosomatic chever ata ito.
pero papasok na ako tomorrow
limang araw na pahinga...hehehehe.
kailangan pa rin namang kumita.

sino kaya sa management ang nagbabasa ng posts natin dito sa pex?!
wamu management or ps management?!
hello...mga team manager...i-promote ninyo naman ako!!!
chosz!!!
hahahahaha!!!
pero hmmm...teka lang...so may time pa silang mag-pex?! unbelievable!!! okay naman sa time management!!!

[Altwegg]

hey peeps.... my friends from my account...
just heard management is reading our posts in this thread. And its good they are reading because they get to know what our sentiments are. But if we just post our threads here why not do something about diba? We have THE VOICE. let's take advantage of it! Naks...ownership statement! I'm going to post somet time soon but i'm still going to make my own posts here! hahaha!

I hate the new escalation procedure! it's so not efficient! We raise the stupid red flag for attention but it takes a good 5 minutes before we get noticed by a supervisor. number 2, the supervisor will just tell you to dial when they are supposed to call mrg and speak to an MRG banker before you're supposed to speak the mrg banker.
3. when you dial and speak to an MRG banker, they will piss you off (not all) and ask you "do you know the procedure? repeatedly" and they will keep asking you where your sup and your sup buddy is. i have not seen my sup buddy in weeks. 4. it affects AHT. 5. It gives extra unecessary work to the supervisors. Makes them stay at work even longer without OT pay. It's supposed to make supervisors assist the agents but it's not helping at all.

You have a point. Most of the time, supervisors just give verbal authorization to their bankers to dial the VDN. Ideally, they should be assessing the account first and explain to the MRG banker the issue. In my case, I don't ask too many questions anymore. Some of my co-MRG bankers still ask where their supervisors are, but, I'd rather take the call right away to avoid any 'miscommunication.'

Anyway, I had a very, very bad call today. Talagang dapat last call of the day pa mangyari yun. Haaaay.

Metrophile, talaga absent ka pa rin? Well, I'm also not feeling well. If I don't get better later, I might call in.

[blue_blooded21]

Jep!!! Im here finally....hehe... natutuwa ako sa mga post mo.. para namang di tayo nagkikita everyday..hehehe.. Bring me food tom ha..

Hayaan mo na si Mr. Wilson.. Wlang hiya siya.. Minsan gusto ko nang i release yang nag e escalate sa inis ko sa nangyayari kaya lang di ko magawa kc kawawa din yong banker/s..

hahay....

[dwein_coolblue]

is thehitman still here?

[blue_blooded21]

Im not understanding everything that is happening in our account. huhu..Recently, I referd a friend of mine in PS. SHe said shell be assign sa account namin..Sabi ko sa sarili ko, sana di na lang kita ni refer..lolz

I hope and I pray that everything will work fine. I hate to leave the company and I also hate to leave my friends, kaya lang parang more than 10 months na akong nagtitiis..more than 10 mnths ko nang sinasabing need to look things positively..hahay buhay..

Kita kits tom sa floor guyz.. ngayon ko lang na realize na nag po post pala kayo dito.. sana naka join din ako before

[Altwegg]

blue_blooded21, walang food tomorrow 'no?! Sabi ni Angel, since payday, labas daw tayo kakain.

I'm having bouts of loose bowel movement. If this does not improve, I might call in.

:D

[Metrophile]

may suweldo na ba bukas? or sa sabado pa?

[enid_warren]

dwein...lurker lang yata! :glee: di ko nga alam kung nasa PS pa yun...pero matatag yun eh...kabatch yata nun si Rina eh! :lol:


jeff...ano na kelan mo kami ililibre ni janice???

[agent_zer0]

guys ive decided to leave PS to go back to my former company, they've been calling me for the last 2 weeks to work for them and i might consider to go back there. i love PS but there are some things that i didnt like; like the salary that i should be getting, the account that i should be in, etc.. no offense to PS, i think PS is a good company. honestly? ive been hearing bad things about PS, that some of the HR people there might resign, trainers might resign and some tenure agents. i dont want to be affected by them franctly but i just cant see myself working for PS anymore, i deserve better things. thanks btw.

God bless.

[Altwegg]

May sweldo na at wala yung performance bonus.

:(

Denise, anong libre?

:glee:

Anyway, I called in. I'm absent today because I'm having bouts of moderate loose bowel movement. Feeling ko sobrang dehydrated na ako.

[Metrophile]

hope you get better altwegg.

sabi ni elaine123 nag-mini eb daw kayo yestarday. hahahaha

[Altwegg]

Metrophile, thanks. Ikaw? Absent ka pa rin ba? Mini-EB pa ba 'yun eh araw-araw kaming nagkikita?

:lol:

Wala kang work?

[AbulugAdventure]

Ei, peepz, meron ba dyang employee na Maria Sabrina Marasigan ang name?

[elaine123]

Hi altwegg, i was looking for you today. call in ka pala.

hi blue_blooded21! diyan ka na pala.

Metrophile, may sweldo na daw. insufficient funds ang atm natin when i went home this morning. hindi ako nakawithdraw.

Agent zero, i'm sorry to hear that you're going to resign from PS but i'm sure you're stay with the company wasn't a total loss. Like you said, you made a lot of great friend. probably friends for life.

Mystique26 and cutie_8, where are you?

[elaine123]

"Bring me food tom ha.. "
blueblooded 21, kayo na bi ni altwegg? hihihihi....;) ;) ;)

[Altwegg]

elaine123, yup. Nagcall-in ako dahil may LBM ako. Actually, hanggang ngayon, watery pa rin sya. Siguro dahil sa mango de crema.

Haaaay.

[Altwegg]

"Bring me food tom ha.. "
blueblooded 21, kayo na bi ni altwegg? hihihihi....;) ;) ;)
Kami ang Super Twins! Ang kambal ng tadhana.

:lol:

Seriously, nagpapadala sila ng pagkain sa akin. Pero syempre may bayad.

:glee:

[blue_blooded21]

elaine123, magpadala ka rin k jep..hehe.. recommend ko yung pochero ba yun.. k yan, pwede pang utangin.. 12 months to pay.. lolz

Jef, sobrang upset namin ni angel kanina..imagine, umiyak si angel.. while on the call kc me isang sup pina transfer sa MRG ang call, tapos nasa tabi lang niya yung agent..kc daw bawal daw silang mag reverse.. ang lola mo umiyak...wala pa tayong performance bonus, kaya yun..

Hahay...pangit ng araw na 'to.. buti nalang swap rest day ko bukas...

[blue_blooded21]

elaine123, magpadala ka rin k jep..hehe.. recommend ko yung pochero ba yun.. k yan, pwede pang utangin.. 12 months to pay.. lolz

Jef, sobrang upset namin ni angel kanina..imagine, umiyak si angel.. while on the call kc me isang sup pina transfer sa MRG ang call, tapos nasa tabi lang niya yung agent..kc daw bawal daw silang mag reverse.. ang lola mo umiyak...wala pa tayong performance bonus, kaya yun..

Hahay...pangit ng araw na 'to.. buti nalang swap rest day ko bukas...

[blue_blooded21]

hahay..pangit ng araw na 'to..alam mo ba jep and elaine, i got twice the normal of calls that I receive everyday.. Grabe yong "ways-ways" ng ibang sup diyan..lahat na ng rason binigay just to avoid taking their own agent's escalated call. We also have visitors from the account earlier, so sobrang papapel yong mga people.. Hindi lang nila alam ang problema ng account natin....hahay.. the performance bonus that was promised to us (which was supposedly due last payday pa) is not credited pa.. We are so disappointed!!!!

[Altwegg]

blue_blooded21, talaga? So naka-ilang calls ka? And what were the most common reasons why supervisors couldn't assist their bankers? Sino-sino ang mga bisita? Masarap ba yung pochero?

:lol:

[enid_warren]

Jeff...hmm..di ka naman kasi kumakain ng pizza...cake na lang! libre mo kami ni newsie ng cake! sige na!

Latest buzz...lahat ng reps,sups at TMs nang V ay nasa E travel na!

[Metrophile]

Metrophile, thanks. Ikaw? Absent ka pa rin ba? Mini-EB pa ba 'yun eh araw-araw kaming nagkikita?

:lol:

Wala kang work?


meron. absent pa din. hehehehe. pumunta lang ako ng mall of asia.
magpapasa na ako ng resignation letter mamaya (saturday morning).
dapat magpapa-one year ako but di ko na talaga kaya.
hindi na ako masaya.

so w*m* peeps... kita kita na lang sa kung saan mang call center tayo lilipat. hehehe...

[elaine123]

blue_blooded21, talaga nagbebenta ng ulam si Jef? bakit ngayon ko lang nalaman yon? daya mo altwegg ha! what kind of dishes do you normally sell? order naman ako! anyway kakasweldo naman natin. how much as well?

Altwegg, there was one shift my #2 was watery i don't know why, tapos i had to go to the bathroom lots of times. don't worry it wasn't smelly! tapos we didn't have any aux1 i had to hold it in until it was my official break! bad trip! my sup wasn't always available so i couldn't ask for special aux1! stupid aux 1 rule. not fair to take it away from everyone. why are we talking about going to the bathroom? hehehehe....

enid_warren, magulo din ba sa account niyo? nagsisilipatan management niyo?

metrophile, huwag ka muna magresign! paano na friendship natin?
and yung isang pinagapplyan natin? pinuntahan ko nga pala monday morning after shift. nilakad ko lang. ok lang kasi morning sun at hindi kasing init ng noontime sun. hinihintay ko talaga silang tumawag.

[elaine123]

i heard boy release top banker from batch 3 is in 24/7.. chikka!

[elaine123]

"hahay..pangit ng araw na 'to..alam mo ba jep and elaine, i got twice the normal of calls that I receive everyday.. Grabe yong "ways-ways" ng ibang sup diyan..lahat na ng rason binigay just to avoid taking their own agent's escalated call."

blue_blooded21, mrg banker ka ba? or split skill mrg/ banker?
since i was transferred back to production after coming from abay, i've been getting at least 100 calls a day. unlike when iwas in the day shift, madami na ang 60 calls. oks lang naman sa akin with lots of calls as long as the customer's don't give me a headache. one bad customer can ruin your day at tempting talaga magrelease :D

not all sups are bad though. i can name a few who really follow procedure and really look into the customer's account. i want to commend them to their tms for doing a good job! *okay*
others are too lazy," i give you verbal authorization to dial the vdn." (MANAGEMENT if you are reading this, please take note, i'm quoting what the sup said) after waiting a good 5 minutes to have a sup notice your stupid red flag and being flagged by mrg for dialing the vdn yourself.
i've already esclated this to my TM i hope she does something about this.

[cutie_8]

elaine I'm here! Grabe I'm still sick!! I thought you will introduce me to everyone.. grabe naman kasi sched ko, sobrang toxic!

i got 3 pringles frm wamoola store.. ang bilis maubos ng tinda dun, laughtrip! :rotflmao:

[cutie_8]

Hi peeps! hi cutie_8, mystique26, altwegg. kayo ang mga kilala ko pero yung iba hindi pa. Hi to the others anyway.

Another TM and Sup shouting match este... loud discussion on the floor just occurred this week.... Secret na lang who! hehehe.... It happened during day time... that's the only hint i'm telling you guys! Even sups are getting fed up with management.

What's the deal with the new escalation procedure? I had like 3 mrg peeps seated around me during shift last night but i still had to raise my hand for a supervisor to dial the mrg vdn. I don't understand the logic behind the new escalation procedure. It's a waste of time and it's not making things efficient.

mommy e sino ang nasa last shouting match? if day shift di ko na-witness yan, GY ako... pm mo ako!

[cutie_8]

"hahay..pangit ng araw na 'to..alam mo ba jep and elaine, i got twice the normal of calls that I receive everyday.. Grabe yong "ways-ways" ng ibang sup diyan..lahat na ng rason binigay just to avoid taking their own agent's escalated call."



true. true. true. :bop:

[joekristoffer]

:lol: @ joekristoffer. Pasensya na ha.

Metrophile, pareho na pala tayong jurassic sa account natin.

:glee:


ok lang... hehehe... ibang account kasi ako eh pero same floor tayo... :p

[mystique26]

anu ba yan, nagresign lang ako ng PS last yr nagkanda leche na sa floor. alis na rin kayo. hahaha. sayang kasi PS is a good company naman pero its the way things are handled in our account. buti rin wala na ko dun. im having the time of my life in my new job (quiet nalang for those who know me, elaine123 and altwegg, hehehe!)

[joekristoffer]

ei guys, i have a question, are you using a proxy server? i can't access pex in my workstation eh...

[blue_blooded21]

elaine, mag ask ka k jep ano menu everyday.. hehe.. We have the same fate with jep.. sometimes split MRG; sometimes MRG.. it depends on their "inconsistent" policies.. im also looking for another job...hehe

We have visitors from the US. Well, of course, VIP treatment..

[blue_blooded21]

anu ba yan, nagresign lang ako ng PS last yr nagkanda leche na sa floor. alis na rin kayo. hahaha. sayang kasi PS is a good company naman pero its the way things are handled in our account. buti rin wala na ko dun. im having the time of my life in my new job (quiet nalang for those who know me, elaine123 and altwegg, hehehe!)


i refer mo naman ako..lolz

[blue_blooded21]

"hahay..pangit ng araw na 'to..alam mo ba jep and elaine, i got twice the normal of calls that I receive everyday.. Grabe yong "ways-ways" ng ibang sup diyan..lahat na ng rason binigay just to avoid taking their own agent's escalated call."

blue_blooded21, mrg banker ka ba? or split skill mrg/ banker?
since i was transferred back to production after coming from abay, i've been getting at least 100 calls a day. unlike when iwas in the day shift, madami na ang 60 calls. oks lang naman sa akin with lots of calls as long as the customer's don't give me a headache. one bad customer can ruin your day at tempting talaga magrelease :D

not all sups are bad though. i can name a few who really follow procedure and really look into the customer's account. i want to commend them to their tms for doing a good job! *okay*
others are too lazy," i give you verbal authorization to dial the vdn." (MANAGEMENT if you are reading this, please take note, i'm quoting what the sup said) after waiting a good 5 minutes to have a sup notice your stupid red flag and being flagged by mrg for dialing the vdn yourself.
i've already esclated this to my TM i hope she does something about this.

i agree.. So thats why MRG bankers are not so friendly.. I used to be "very" hehe:) friendly in the floor but when i started taking escalated calls last year, I changed a lot..lolz.. Honestly, i hope you guys will forgive us if we're rude sometimes..its just so hard to smile when you had a very difficult call and very upset caller. We are exposed to verbal abuse everyday yet they dont even care to make sure we're compensated.. (they tend to forget our performance bonus..):grrr:

I salute some sup though for following the procedure and for doing their job. Ibang sup naman (dont want to name names) dont even deserve their position.. mas matino and mas magaling pa yung bankers nila.. hahay.. sana may total revamp sa floor para di masayang yung pangalan ng PS.. hehe*peace*



































:bop:

[elaine123]

blue_blooded21: I used to be "very" hehe friendly in the floor but when i started taking escalated calls last year, I changed a lot.

one of your teammates or fellow mrg bankers was like that also. i couldn't talk to him when he was taking escalated calls. he was back to his old self when he became a telephone banker/mrg banker.he resigned na pala.
I understand naman why you guys are lilke that. nakakadrain talaga to take calls from irate and difficult customers. :mecry:


cutie_8: sorry i haven't introduced you to the others yet, we have different skeds kasi basta when there is a chance i will introduce you. :(

[Altwegg]

:lol:

elaine123, today I went back to work. I'm still having occasional bouts of watery stools, but, I am much better now. Regarding the new escalation procedure, you are correct. I don't see any difference. Today, Banker A escalated a call by himself without flagging any available supervisor for help. Following procedures, I asked, "do you have your supervisor there?" Banker A replied saying, "she is on rest day and the sup buddy is nowhere to be found." So I said, "is there any available supervisor there because only sups can dial the VDN and endorse the issue/call to us?" Banker A replied, "Aaah. I can't find a sup eh." So sinabi ko naman, "okay I will be taking the call this time, but, next time, address it to any sup near you."

After placing notes on the customer's account, I went back on avail and Banker B did what Banker A did (dialled without supervisor's endorsement). Normally, I don't ask questions anymore, but, because Banker B's tone of voice seemed he was lying, I asked the questions mentioned above. Several escalated calls later, Banker A was escalating again without a supervisor endorsing it to us. So inuulit ko na naman yung spiel ko na, "next time, address it to any sup available."

:glee:

Para akong ***** kasi paulit-ulit kong sinasabi na next time blah blah, pero nung nag-escalate ulit yung banker, hindi na naman nya ginawa yung dapat gawin.

:lol:

Moments later, ganun na naman ang nangyari kay Banker B.

Anyway, elaine123, yup. Si Top Banker na tinerminate ay nasa 24/7 na daw at ang balita ko may warning na daw ang loko.

:lol:

blue_blooded21, menu ka dyan. Ang daming calls kanina pero okay naman. Isolated na kasi kami at medyo malayo sa mapanuring mata ng mga kinauukulan. Tatlo lang pala kami kanina dahil absent si Chet.

cutie_8 and Metrophile, bago kayo umalis, magkita-kita naman tayo.

Hello TMs, sups and bankers who are lurking!

:wave:

[Altwegg]

Feeling ko naman, friendly ako kapag sumasagot ng mga bankers para mag-escalate. Hindi pa naman ako nabibigyan ng incident report unlike other MRG bankers.

:glee:

Ang pagkakaalam ko eh dapat ina-assess din muna ng supervisor yung issue before i-dial yung VDN di ba? Ang nangyayari, para na lang silang nagiging telephone operator dahil dinadial na lang ang VDN. Okay lang. Tutal ilang araw na lang ang nalalabi para sa akin sa account natin.

:D

[elaine123]

team managers, please take note what you read here. this is real stuff.... :D agents who don't follow the procedure should be given NTE/warnings and sups who don't follow as well.

[Metrophile]

hay, this is why i opted to resign.
sobra na sa gulo.
nakaka-bad trip na talaga.
sa tuesday ninyo na ako makikita.
last day ko na yun sana. magpapasa lang ng resignation letter.

[Altwegg]

Magpakita ka muna, Metrophile, bago ka umalis.

:D

[blue_blooded21]

sana ibigay na yong performance bonus namin..lagi nalang not on time.. isang TM pa yong nag sabi na it will be credited last pay day pero wala pa rin.. ano ba? mahirap ba ang PS? o walang pakialam ang mga TM kaya hindi pina process? i think its the latter..

elaine and jep, see on the floor.. sana i can find a better job.. with good leaders!!! hehe.. kaya i miss the academe... hahay..

[blue_blooded21]

napansin ko lang..yung hindi taga w**u di na nagpopost dito.. hehehe.. sorry guys, if everytime we post something, lahat na *** reklamo..paano ba kasi this is the only way for us to express ourselves.

Pero sabi nga nila, if there something wrong, be part of the solution.. hopefully the management will give us a chance to suggest how we can improve the system.. i have so many to things to suggest if that is the case...

My first suggestion is to create a consistent program for MRG, bankers, and ATMs. This is to ensure that everything is well- defined. They need to make sure that the job description is clear. Speaking on behalf of the MRG, until now, they cant create a job description for us. How are we supposed to know on what really our functions are? or what our role is?

Second, they have to create an effective incentive program.The salary is given ..no question about that..but incentives are different.. Sabi ng friend ko, "pringles is good but we need cash".. hehe..Why is the performance bonus not consistent? sometimes meron sometimes wala.. Who ever gets good stats should get something extra on her/his payslip every month..hindi yung makikita lang natin yung mukha nila sa e-mail or sa board.. Also, whoever excels on R*P or M*X, should also get something..remember, that is upselling.. again, goodies is good but we need cash.. Hindi naman sa mukhang pera kaya lang thats given..if you wanted your people to perform well, make sure that they are motivated..

Third, to be a good leader one must be a good follower. How can we expect bankers to be/do good if their leaders are doing the opposite.? I heard/witness a lot of intances wherein sups/even TMs is doing an unacceptable behaviour. (e.g. the EOP policy, the Escalation procedure,etc.)Bottomline, make sure leaders promoted/hired deserves their title.

Fourth, certain policies should be (have been) reviewed.

- the AUx 1 removal..(mahirap po sir/maam..kc kayo pwedeng umalis ng station nyo anytime, how about us?)
- no AUX 3 policy.. ? where can you see an organization whch succeeds without team meetings. The sups have meetings but how about the bankers? Is our role limited in answering calls only? Are we not allowed to grow but giving us time to mingle with our teammates, discuss/ share good practices, etc.. When the account started not to allow every team to go on Aux 3 (kahit every week lang..), evrything became very gloomy...I would like to quote one of my co-MRG banker" Hindi tayo robot.. we need a break sometimes!!" Being in the call center is never an excuse for this..

guys from the floor (left wing), ano pa suggestion niyo? bago kayo mag resign, post niyo dito? hehe

[Altwegg]

Aba, blue_blooded21! Makabagbag-damdamin yata ang mga suggestions mo.

:glee:

Talking about suggestions to improve the account, this summarizes everything needed: TOTAL REVAMP.

:lol:

Kidding aside, management may want to take a look at the factors why agents are not hitting the metrics. One important and effective management style is listening to your people and giving them feedback. I can feel the disappointment of agents who applied for higher positions, but, have not heard anything from management after getting an email confirming receipt of their applications. I mean, come on. Agents deserve to know if management thinks they are already ripe for promotion or not. In addition, mere listening to your people's grievances will make you a hero. You may not do action on their issues, but, hearing them is a very significant move.

Second, be firm. When management makes a decision, make sure a member of management team does not contradict it. This results to confusion on which policy to follow. Confusion creates chaos on the floor which could lead to embarassing stats.

Third, hire internally. People from within know what are the strengths and the weaknesses of the account. Getting supervisors from the outside may give fresh ideas, but, product-wise, their ideas may sound absurd. Agents who have grown with the account are highly-qualified to be promoted. And please, no palakasan system.

Fourth, do not exercise anarchy on the floor. Scrapping the Aux-1 seemed to be a suicidal attempt. Abolishing the Aux-3 team meetings proved to be detrimental. Taking out QA sessions seemed to be disastrous. Agents have the right to undergo meetings to address their strengths and weaknesses. How will an agent improve if he does not know the things that need extra attention?

Fifth, effective incentive program. I agree with blue_blooded21. Goods are fine, but, cash IS what we need. The reason why a lot of people are applying for call center positions is because of money. Munching on Pringles is okay, but, the money you spent for crackers could go a long way for other agents.

These are just some of my suggestions. I have a lot, however, my fingers are tired from going on. I am sure management is aware of this thread and I hope TMs pick up some points from here.

[Altwegg]

Ang haba pala ng tinype ko.

:glee:

[elaine123]

blue_blooded21, and altwegg:
mag welga nga tayo! hahahaha... mag rally tayo sa floor with signs and everything... hahahaha....

you know what, why not escalte our concerns to our OM? We can also ask for suggestion from ER on how we can raise our issues, sentiments and suggestions to management? We keep complaining, let's do something about! (naks! ownership statement!)*okay*

[Metrophile]

i agree with everything that you guys posted.
management should really hear out our concerns and suggestions.
how many of these guys actually strike up a conversation with us? ask us how were doing? ask us kung ano problema?
siguro iba na yung hangin na nilalanghap nila sa mga manager pods nila kaya feeling nila angay na angat na sila.
ang mga ginagawa kasi nila, puro cosmetic na solutions instead of solving the problem at its root. its like placing a band-aid over a gunshot.
guys, do you think may naitulong sa w*m* ang pagkakaroon ng ops manager? l***a has been around for what, two months pero parang walang nagbabago. lalo gumugulo even.

[Metrophile]

double post

[callcenterbum]

Galing po me sa "E" travel account.. it's sad to hear na ganyan na pala sa PS. I actually know peeps sa financial account kaya I was planning to come back pero mukhang di na lang hehe...

[Altwegg]

Metrophile, I know you na.

:glee:

Anyway, in fairness, sa team namin as MRG bankers, may naramdaman naman kaming slight improvement when Loida took the OM position. May isa syang ginawa, hindi ko na sasabihin dito, na na-appreciate namin.

I don't think management is way too insensitive not to realize the growing frustration about the account.

callcenterbum, you may still want to try checking the account out. Malay mo, these things are happening because greater things are on their way.

[joekristoffer]

should i be thanking HR when i was supposed to be assigned to ***u account but later was informed that ill be assigned to collections na? with the stories you're posting guys, it seems like its a stressful environment in your account.

[Altwegg]

joekristoffer, it's a very relatively easy account. Hindi ko nga alam kung bakit ganito ang nararamdaman ng majority of the agents.

:D

[Metrophile]

Metrophile, I know you na.

:glee:

Anyway, in fairness, sa team namin as MRG bankers, may naramdaman naman kaming slight improvement when Loida took the OM position. May isa syang ginawa, hindi ko na sasabihin dito, na na-appreciate namin.

I don't think management is way too insensitive not to realize the growing frustration about the account.

callcenterbum, you may still want to try checking the account out. Malay mo, these things are happening because greater things are on their way.


hehehehe...too bad i wont be seeing you guys na...
hay buti pa kayo, mejo natulungan nan niya. sa amin kasi parang, wala lang. but i hope, for the benefit of everyone in the program, she can do something to whip the account back to shape. yes i know two months isnt enough to change or undo things pero sana kahit man lang konting bagay para gumaan yung buhay ng most of the agents lang naman ang gusto ko makita. but too bad i wont be there to see what happens.

hay naku, saka alam ninyo ba, four days ako absent. at nung 4th day lang ako tinext at hinanap ng sup ko. ganda di ba?!

[Altwegg]

:lol:

Hidi alam ng sup mo na absent ka na for 4 days?

[elaine123]

Altwegg is right, the account is relatively easy. i enjoy taking the calls compared to all the accounts i've been with in previous call centers i've been with.
We may posts negative comments in the thread but it ain't all bad. I suggest you guys try it out first before deciding based on our comments. joekristoffer, callcenterbum , good luck! don't lose despair! =)

[cutie_8]

hi altwegg and mommy e! :wave:

[mystique26]

i refer mo naman ako..lolz

Who's this pease? PM me nama who you are para share ko trade secrets. hehe :)

[mystique26]

Further suggestions. hope management reads this thread.

In my new job, the employees are well taken care of. Well compensated din kami and ample reward is given to performers. From Feb. 2006 up to now, 2 pa lang nagreresign due to an opportunity abroad. Ako na laging late at absent sa PS ay never pa nagaabsent dito and 3 pa lang late ko in the past 6 months that I’ve been working here. Kaya halos non-existent ang attrition dito. There’s one TM in w**u who knows one of my colleagues here, so this fact can be attested. Clue: DR ang initials. Sobrang ganado din yung mga tao pumasok at ok performance namin sa trabaho bec inaalagaan kami ng mabuti. We are also not chained to our headsets. I heard kasi that aux 1 privilege was taken out after I left.

[Altwegg]

So if I have the urge to work again, you will be referring me to that company, mystique26, right?

[mystique26]

So if I have the urge to work again, you will be referring me to that company, mystique26, right?


oo naman altwegg, *** pa! :)

[mystique26]

duplicate post

[mystique26]

guys, pansin ko lang kahit ano yata ang complaint na padala natin sa "the voice" walang nangyayari. if you have any concerns and issues about your company and/or manager or boss. click on this link to email DOLE:

http://www.bwc.dole.gov.ph/email.asp


hope this helps...

[blue_blooded21]

Who's this pease? PM me nama who you are para share ko trade secrets. hehe :)

Hi! You can ask altwegg if you know me or not..Im from Batch 4... hehe

[blue_blooded21]

Guys, I just finished submitting my resume to 3 companies today..Im hoping ill find what I really wanted. I dont want to come the point na ma de motivate ako and it will destroy my perormance pa.. Bottomline, if your not happy with what you are doing, then leave it. Kun hindi lang sa team ko, I should have left a long time ago..hehe..

I will be on PTO for this week. Ill reflect a lot...hehe

[mystique26]

guys try nyo to oh. for fun lang. magkakatuluyan ba kayo ng fafi nyo?

http://www.crush007.com/v2/predict/1174286731ctf

[Altwegg]

Whoa buong linggo kang PTO, blue_blooded21? Unfair!

:glee:

[mystique26]

wow sarap ng bakasyon ni blue_blooded21 ah. buti ka pa. inggit ako.

[mikeymanzz]

guys, pansin ko lang kahit ano yata ang complaint na padala natin sa "the voice" walang nangyayari. if you have any concerns and issues about your company and/or manager or boss. click on this link to email DOLE:

http://www.bwc.dole.gov.ph/email.asp


hope this helps...

oo...********* the voice yan! do you know where the complaints that you send to the voice go to ? They go to your Operations Manager's and they will be discussed by fellow OM's as well. Parang OM forum with HR yun eh.

[Metrophile]

hay papasok pa ba ako?
di ko pa naipapasa ang resignation ko.
sabi sa akin ng friends ko nasa list daw ako ng atm for transition.
hay ewan ko ba.
too late the hero naman sila.

[enid_warren]

elaine...umm...*** mgt ng E travel...solid pa din...*** mga reps ang hinde...kasi dami ng vet reps ang nagresign at magreresign... medyo nasolusyunan ang malalang attrition rate gawa ng nilipat nga ang nadisband na V sales team...tapos may mga new hires din...

Jeff!!!!!!!! ilibre mo na kami ni janice! bilis na! o kaya sama ka na lang sa summer getaway ha?since magreresign ka na


...the voice...nagreklamo dyan *** ka-batch ko abt management ng E travel and all that...tapos...



























sha yung pinatalsik!...wonderful...so yeah it really works...its just that ur a$$ will be on the line

[LabuyoXVIII]

nakakalungkot na talaga sa account natin..

hehehe.. cutie, i'm here na..

sana may mabago...

[mystique26]

*** officemate ko dati mejo nag feeling lugi sa sinerve sa kanyang termination case because of abandonment eh heller...lagi naman cyang tulog....ang problem is na excite masyado *** TL namin na iterminate *** kaya nakalimutan nya dumaan sa due process like first warning, second warning, suspension then termination....so ang ginawa ng agent nagemail sa dole for help...we were surprised by the quick response of dole kc nagpunta kagad sa office at kinausap ang HR...medyo natulungan naman *** ng HR kc *** general manager namin doesn't have a working visa here...tourist lang *** so napacify kagad ang agent para di na ituloy ang case....but eventually nagresign na lang ***...un lang...



this quote is from another thread. we have other options like sending an email to DOLE (refer to my above post) you can ask for advise. u can also contact NLRC.

[Altwegg]

Denise, ako ang ilibre nyo. Ang yayaman nyo na eh.

[elaine123]

useful information about dole guys! thanks! i'll keep this in mind and file a case when necessary.
ngiye... it sounds like checkfree....

[mystique26]

useful information about dole guys! thanks! i'll keep this in mind and file a case when necessary.
ngiye... it sounds like checkfree....


aaaaargh!!!! yoko na maalala checkfree!!!! nooooooooo!

[Altwegg]

And so I heard balik-41800 na naman ang drama ng escalations.

:glee:

Kami yata lagi ang huling nakakaalam.

[Metrophile]

hey guys...
nagpasa na ko ng resignation letter kanina...
immediate and non-revocable...
sad pero happy na rin ako...

[Louiane]

hi everyone,
i want to submit an application to peoplesupport.but first i would like to check on available jobs.what is their website pls?
thanks in advance

[cutie_8]

nakakalungkot na talaga sa account natin..

hehehe.. cutie, i'm here na..

sana may mabago...

C2:kelan tayo magreresign? :laugh: :laugh:

[Altwegg]

Yeah. It's so sad to cut ties with a great company like PS. But with a mismanaged account like ours, leaving is the best option. Today, I had my last escalated call. Finally. Every customer who asks for a supervisor will be routed to the US. Tomorrow, we'll be taking production calls again. Haaay. Twenty-four days pa ang bubunuin ko.

Anyway, what's this I heard TM SJ is resigning on the same day I am leaving the company? If so, why?

[Metrophile]

Aalis na nga daw si SJ Altwegg. Nabalitaan ko din. Well, if one of the pioneer managers has decided to abandon ship, shouldn't everyone take it as a sign na there's nothing that can be done anymore. kung yung manager nga sumuko na...

[blue_blooded21]

Aalis na nga daw si SJ Altwegg. Nabalitaan ko din. Well, if one of the pioneer managers has decided to abandon ship, shouldn't everyone take it as a sign na there's nothing that can be done anymore. kung yung manager nga sumuko na...

i agree with you.. If the captain will be leaving the ship, well, expect a more difficult journey..Metrophile, how did submit an immediate resignation? Im planning to do it hopefully, end of the month....

[Altwegg]

He may have his own reasons that are unrelated to what is happening to the account. But then again, one can insinuate that his resignation has something to do with the 'chaos' on the floor.

Anyway, today, I was back to taking production calls. Nangawit ang ngala-ngala, pero, okay lang since wala gaanong stress. Tapos nakakainis lang, yung PTO ko hanggang ngayon walang feedback. Mayroon nang na-approve for the same day na nagfile at a much later time kaysa sa akin.

Hmp.

[Metrophile]

i agree with you.. If the captain will be leaving the ship, well, expect a more difficult journey..Metrophile, how did submit an immediate resignation? Im planning to do it hopefully, end of the month....

basta nag-submit lang ako ng resignation letter. i indicated na it is immediate, effective date so and so (in my case, it was april 5). wala nga yung sup ko nun kaya sa tm ako nagpasa.