PeopleSupport

[elaine123]

hi guys. i wasn't able to go online the past week. pagod na ako when i get home.
metrophile! sad naman ako you're resigning na, malay mo magkasama tayo by may in another country =)
hi altwegg and blue_blooded21, in fairness pinabalik na yung pagtawag sa mrg 41800 like before i transferred to transition. hindi kasi effective yung dating nilang scheme na paraise ng red flag.
it's quick to call 41800 now but good luck when lots of people are calling at the same time. i remember it used to take 30 minutes to 1 hour to dial the escalation que.and us mrg is so much nicer compared to a lot of the local mrg. siyempre, nice yung mga pexer na mrg =)

[Altwegg]

Feeling ko, yung mga agents sa US eh ginawa na ring escalations. Kasi nung nag-escalate ako, sabi nung MRG-US, "Wamu, this is Chris."

:glee:

Well, hindi naman lahat ng MRG ay 'not-so-nice' people. Mayroon din namang sobrang bait katulad ko.

:lol:

Mabuti naman may PTO for April 11 was approved. Hmp.

:D

[joekristoffer]

Altwegg is right, the account is relatively easy. i enjoy taking the calls compared to all the accounts i've been with in previous call centers i've been with.
We may posts negative comments in the thread but it ain't all bad. I suggest you guys try it out first before deciding based on our comments. joekristoffer, callcenterbum , good luck! don't lose despair! =)

yah... but im on the floor already... nagugulat nga
ako ndi kayo nawawalan ng "spam" na kudos eh... siguro its all in the management of the account dba?

[blue_blooded21]

basta nag-submit lang ako ng resignation letter. i indicated na it is immediate, effective date so and so (in my case, it was april 5). wala nga yung sup ko nun kaya sa tm ako nagpasa.

ah ok..thanks

Im still thinking if Ill resign or not.. I cant seem to get a final decision..hahay..Sayang kasi yung premium ko.. Im close to one year in PS..Probably, Ill wait nalang

[elaine123]

joekristoffer what batch are you from? who's your sup?
management has a lot to do with it pero i super appreciate pinabalik nila ang mrg 41800.

[blue_blooded21]

yah... but im on the floor already... nagugulat nga
ako ndi kayo nawawalan ng "spam" na kudos eh... siguro its all in the management of the account dba?

you're right...Minsan lang nakakasakal yong policies sa floor..However, Im sure you'll make it.. Good luck!!! Enjoy!!

[elaine123]

Feeling ko, yung mga agents sa US eh ginawa na ring escalations. Kasi nung nag-escalate ako, sabi nung MRG-US, "Wamu, this is Chris."

altwegg, eh diba minsan ganon din kayo? :rotflmao: :rotflmao:

[blue_blooded21]

hi guys. i wasn't able to go online the past week. pagod na ako when i get home.
metrophile! sad naman ako you're resigning na, malay mo magkasama tayo by may in another country =)
hi altwegg and blue_blooded21, in fairness pinabalik na yung pagtawag sa mrg 41800 like before i transferred to transition. hindi kasi effective yung dating nilang scheme na paraise ng red flag.
it's quick to call 41800 now but good luck when lots of people are calling at the same time. i remember it used to take 30 minutes to 1 hour to dial the escalation que.and us mrg is so much nicer compared to a lot of the local mrg. siyempre, nice yung mga pexer na mrg =)


HEHEhe.. They have to be nice..or else..hehe

I agree with you.. Mabait naman ako, di ba? Minsan lang, umiinit yong ulo ko sa mga nangyayari...

I had my first day back in production..Ang sarap ng feeling... Queuing nga lang..

[Altwegg]

Ah basta ako na yata ang pinakamabait na MRG.

:glee:

Nagbuhay ng sariling bangko eh.

[elaine123]

altwegg and blue_blooded21, you guys are funny! nagpapasiklaban ng kabaitan! :rotflmao: :rotflmao:

[Altwegg]

Si blue_blooded21 mabait...












































kapag production calls ang tinetake.

[lost_boy]

musta na ang V*****? sales sa 4th floor..hehe

[joekristoffer]

joekristoffer what batch are you from? who's your sup?
management has a lot to do with it pero i super appreciate pinabalik nila ang mrg 41800.

im not from the ***U account... sa STC ako... collections agent... bago lang po ako... pero sa account namin, batch 4 kami...

[enid_warren]

jeff...kelan na nga ang effectivity date mo? this april na un da buh?

lost boy...ang tinutukoy mo ba eh *** voip? wala na po...inabsorb na lahat ng travel account sa 5th flr (actually *** V ay nasa 5th flr na din bago nadisband)...

[DJ_yAn]

i heard may automotive account narin ang PS? totoo daw ba?

[Altwegg]

enid_warren, April 30 po.

[supercutemario]

hi there! i heard na may entertainment transcriptionist sa ps.ok po ba *** work na un?magkano po basic nila sa position na un? thnks po.

[mystique26]

Ah basta ako na yata ang pinakamabait na MRG.

:glee:

Nagbuhay ng sariling bangko eh.


nagbuhay? :bop:

[Altwegg]

:lol:

Nagbuhat pala.

[Altwegg]

Mukhang tahimik itong thread ha.

:glee:

[hoop_master]

hi enid, malayo ako sa makati. lumipat na kami office. san ka na work? EB tayo! di pa tayo nililibre ni arnold ng kape ah! tagal na nun!

arnold, kelan ka manlilibre? Sup or TM na? naks!


oi oi oi! ako muna ilibre nyo no :p

tsaka di ako TM o Sup. Ayoko pang ma-burnout at mawalan ng buhay sa labas ng office :D

pero sige... kita-kits tayo... panahon pa ng philam yan binalak pero di naman matuluy-tuloy...

at para kay dwein, sige... mag-yoyosi ako... haha!


enid: matagal na kayang wala si mervin. basta madami nang wala na oldies lalo na dito sa team ko...

[joekristoffer]

bad-trip naman oh... kinain *** atm card ko... hindi ko tuloy makukuha *** sweldo ko tom... sa monday ko pa malalaman kung makukuha ko na or ndi pa... wahhhh!!!:grrr: :mecry:

[LabuyoXVIII]

Aalis na nga daw si SJ Altwegg. Nabalitaan ko din. Well, if one of the pioneer managers has decided to abandon ship, shouldn't everyone take it as a sign na there's nothing that can be done anymore. kung yung manager nga sumuko na...

What's this I hear that SJ's no longer leaving the account, instead will replace OM LS as the new OM? Is this true?

Wait, and where's the expat TM? Where has he gone to? Leave lang ba, or hindi ko lang talaga nakikita tong TM na to...

In fairness, I like it better now that we're transferring escalations to the domestic bankers... it's easier compared to the last procedure of Sup-Sup Buddy-VDN...

But then again, the fact still remains.. medyo humihina na talaga ang account...

[Altwegg]

LabuyoXVIII, really? What happened to OM LS? Hmmm. I also don't see TM PR anymore. Somebody told me he's on leave.

[Altwegg]

joekristoffer, saan na-capture yung ATM mo?

[mystique26]

TM PR? wala na? what about SJ? will he replace the OM? hmmmn. pa PM naman saking nung details...

[Altwegg]

Etong si mystique26 nananahimik na sa ibang company gusto pa rin ng chikka.com.

:glee:

[mystique26]

Etong si mystique26 nananahimik na sa ibang company gusto pa rin ng chikka.com.

:glee:

:evil_lol: hindi naman sa chismosa ako... :no:

[joekristoffer]

joekristoffer, saan na-capture yung ATM mo?

sa atm booth sa market market... sa monday, tatawag ako para malaman ko kung kelan ko makukuha sa office nila sa makati...:grrr:

[blue_blooded21]

What's this I hear that SJ's no longer leaving the account, instead will replace OM LS as the new OM? Is this true?

Wait, and where's the expat TM? Where has he gone to? Leave lang ba, or hindi ko lang talaga nakikita tong TM na to...

In fairness, I like it better now that we're transferring escalations to the domestic bankers... it's easier compared to the last procedure of Sup-Sup Buddy-VDN...

But then again, the fact still remains.. medyo humihina na talaga ang account...

really? where did you get the info?

I heard from a friend na nagbabawas na ng tao ang ibang site na nasa harap lang natin..tapos, magdadagdag tayo this June.. yun daw ang demand ng client..well, in clients point of view, maganda ang performance ng site..but, sa mga agents di masyado...

Im so excited guys, for my job offer this Monday..hehe.. Titingnan ko kung maganda...hehe

[blue_blooded21]

joekristoffer, saan na-capture yung ATM mo?

Jep, ilang araw na lang... aalis kana..huhuhu..lolz..baka maunahan pa kita..joke..excited na rin ako for tuesday..hehe

[Altwegg]

Huy, kelan tayo kukuha ng SSS ID?

[cilia]

am planning to apply here this coming week. can anyone pls tell me what to expect? this is my first time to apply. im really nervous. need to stop attending skul for my mom wont be able to send me and my two other siblings to skul. i only finished 2nd year college. is there any chance that im qualified? need help. if you have comms for referals just pm me your real name and i'll put it there.

[elaine123]

kelangan ata magresign para mabigyan ng better offer. kasi yung isang batchmate ko na mistiso looking, eh dapat resign na siya pero binibgyan na offer na Sup without having to apply for it. Eh diba si TM SJ dapat resign na siya tapos binibgyan na offer for OM to replace the other one? This is too much.... Mabuti naman at wala si TM PR for the meantime kasi nagbawas ang ingay sa floor kahit konti

[elaine123]

LabuyoXVIII , what do you mean, humihina ang account?

[LabuyoXVIII]

really? where did you get the info?

I heard from a friend na nagbabawas na ng tao ang ibang site na nasa harap lang natin..tapos, magdadagdag tayo this June.. yun daw ang demand ng client..well, in clients point of view, maganda ang performance ng site..but, sa mga agents di masyado...

Im so excited guys, for my job offer this Monday..hehe.. Titingnan ko kung maganda...hehe

hmm.. i hear from some people sa floor about the news, though hindi rin naman talaga sigurado, eh.. these are the same people who told me about SJ planning to leave the country... kasi parang dati, hindi na siya masyadong visible, diba... that's when i heard about the news that he's already leaving... and as we all know, when there's smoke, there is fire...

hmmm..magbabawas yung nasa harap natin? i think that's a great idea...kasi, ang daming feedback and procedures na mali, eh... though, that would only mean na tayo ang magdadagdag? haay...

humihina ang account.. meaning... well, let's just say, hindi na talaga katulad ng dati ang account natin.. i mean, bakit ang mga Sups may meeting with the TM, tapos tayo, walang meeting with the Sup? kailangan natin yun... hindi yung puro trabaho..

[LabuyoXVIII]

kelangan ata magresign para mabigyan ng better offer. kasi yung isang batchmate ko na mistiso looking, eh dapat resign na siya pero binibgyan na offer na Sup without having to apply for it. Eh diba si TM SJ dapat resign na siya tapos binibgyan na offer for OM to replace the other one? This is too much.... Mabuti naman at wala si TM PR for the meantime kasi nagbawas ang ingay sa floor kahit konti


yes... i think so too... may kilala ako na nag-submit din ng resignation, tapos lo and behold, the following week, ATM na sa transition... hmmm.. parang hindi naman ata magandang move on the part of management kasi wala man lang screening process with SOME of ATMs sa transition.. pero i guess, it's their decision...

ang masakit lang dun, baka pinaguusapan ka ng ibang tao sa floor, at sinasabing "kaya lang naman naging ATM yan, kasi tinakot ang management na aalis.."

then again, i guess kung talagang bent on leaving the company ka, kahit na ganun ang offer sa yo, aalis ka, hindi ba?

[elaine123]

you know what, i used to be an atm for transition. i assisted batch 10,11, and 12 and then i transferred to abay. we were promised before by management that we will be automatic atms for production and then we were sent back as agents. and then now, atms for transitions have allowances, P1800 although i still have to verify that information. ang sama ng loob ko talaga with management but i'm sticking it out pa rin kasi ayoko magpatalo sa kanila (and pangit sa resume na palipat lipat ng company)

[elaine123]

LabuyoXVIII , what batch are you from? what's your shift? now lang i saw you posting online.
what do you mean. "ang daming feedback and procedures na mali, eh... "

[Altwegg]

Hay naku. Just don't expect. Promises are made to be broken especially in our account.

Basta ako, since I am already resigning, I declined the ATM position. The job description, and along with it the higher chance of being promoted, looks good ON PAPER. However, basing from previous experiences, they are just words typewritten on a short bond paper. Promises in this account never materialize. Period.

In my opinion, some agents who were promoted are 'teacher's pets.' My teammate, who applied for the supervisory position but did not get any update, was once told by her former supervisor, "baka mahina ang backer mo." Naku ha. My teammate is better than this supervisor I'm talking about in all aspects.

:glee:

Anyway, 15 more days to go!

[Pointless]

Sinking ship na ba talaga PS? I've been here a while now, while the company wasn't as good as it was, it's hard to believe that it's the worse. I'd still like to believe that it's still better than average...

Swerte talaga ako sa napuntahan ko, to think that I wasn't thinking much about applying when I applied for the position...

[Altwegg]

Pointless, PeopleSupport is a great company. We are talking about our particular account and NOT the whole company.

[joseph_lomb0s]

hello everyone, may I ask if the rumor is true that if you are employed at PS the you resigned, you are not allowed to apply on any call center for one year?

and also, may I ask how much the salary for newbies. for example, if you are applying in a credit card application account.

If someone can help with these questions I would really appreciate it.

[Pointless]

Glad that you still think that way, Altwegg.

joseph_lomb0s, yes it's true but I haven't seen this stop anyone from applying in a different callcenter. Well, not upper management, in any case (I remember hearing about someone high up who resigned and was told not to apply else the company will pursue legal action).

[joseph_lomb0s]

Glad that you still think that way, Altwegg.

joseph_lomb0s, yes it's true but I haven't seen this stop anyone from applying in a different callcenter. Well, not upper management, in any case (I remember hearing about someone high up who resigned and was told not to apply else the company will pursue legal action).

Thanks for the reply. Do you know how much is the basic salary and the allowance? because im planning to apply there.

[elaine123]

joseph_lomb0s, i believe you are referring to a ncc or non compete clause. i came from recruitment before transferring to operations in People Support. PS is strict with people coming from other centers that have NCC ( only selected companies have ncc) but if you're tranferring to another company and you're coming from NCC i think it's less stricter because other companies are mass hiring and need people to fill in seats.
Salary is based from experience. If you have no experience basic is 13k plus allowances (night diff, special shift allowances,etc) 1.5 years experience is around 14,500 plus allowances, and 2 years experiences minimum is 16k plus allowances. When you have the 16k basic pay it's additional P800 to your basic when you are regularized. When your basic is 13k, it's additional 2k when you're regularized.
this was the offer when i signed the contract for operations one year ago although it may have changed but at least you have an idea.

[joekristoffer]

joseph_lomb0s, i believe you are referring to a ncc or non compete clause. i came from recruitment before transferring to operations in People Support. PS is strict with people coming from other centers that have NCC ( only selected companies have ncc) but if you're tranferring to another company and you're coming from NCC i think it's less stricter because other companies are mass hiring and need people to fill in seats.
Salary is based from experience. If you have no experience basic is 13k plus allowances (night diff, special shift allowances,etc) 1.5 years experience is around 14,500 plus allowances, and 2 years experiences minimum is 16k plus allowances. When you have the 16k basic pay it's additional P800 to your basic when you are regularized. When your basic is 13k, it's additional 2k when you're regularized.
this was the offer when i signed the contract for operations one year ago although it may have changed but at least you have an idea.



oic... sa account kasi namin, this month lang namin makukuha un mga benefits na nakukuha ng exempt employees eh... non-exempt kasi kami before...

[joseph_lomb0s]

^ Thank you elaine. Currently employed p kc ** sa isang CC. If I continuously didn't meet the quota, that's the time im gonna transfer.

[Metrophile]

kelangan ata magresign para mabigyan ng better offer. kasi yung isang batchmate ko na mistiso looking, eh dapat resign na siya pero binibgyan na offer na Sup without having to apply for it. Eh diba si TM SJ dapat resign na siya tapos binibgyan na offer for OM to replace the other one? This is too much.... Mabuti naman at wala si TM PR for the meantime kasi nagbawas ang ingay sa floor kahit konti


hay narinig ko rin yan. leche. lakas din ng loob ni george eh noh?! or should i say kapal ng mukha? since wala na ako sa w*m*, wala na ako pakialam sa mga pangalan. bulgaran na ito.

[Metrophile]

you know what, i used to be an atm for transition. i assisted batch 10,11, and 12 and then i transferred to abay. we were promised before by management that we will be automatic atms for production and then we were sent back as agents. and then now, atms for transitions have allowances, P1800 although i still have to verify that information. ang sama ng loob ko talaga with management but i'm sticking it out pa rin kasi ayoko magpatalo sa kanila (and pangit sa resume na palipat lipat ng company)

***** may allowance sila?! pero baka naman drawing na naman yan. ang mrg nga hindi nila maayos-ayos ang allowance, magdadagdag pa sila.

[Altwegg]

Sabi ko nga, ang pangako ay napapako lalo na sa account na 'to.

:glee:

BTW, sino yung George?

[neverasunset]

Been with PeopleSupport for over 3 yrs and left the company last year. PS was very good when I started but has declined greatly ever since they focused all attention to revenue. This is about the same time that they transferred to PeopleSupport Center. I know almost everything that was going on in PS during my stay as I have been an OIC Team Manager there.

If you are considering PS to be your next company, I just want you to know a couple of things about PS.

1. Low salary
2. Growth is very slow
3. Awesome HMO (Maxicare - 500k/yr) this is the sole reason why i stayed that long
4. Strict about employees leaving (NCC)
5. NCC is not an issue to them if you are an applicant
6. PeopleSupport is a very good training ground

[Metrophile]

Sabi ko nga, ang pangako ay napapako lalo na sa account na 'to.

:glee:

BTW, sino yung George?

yung batch 4 na maputing lalaki. yun ata yung boyfriend ni rixcie if im not mistaken.

[blue_blooded21]

Sabi ko nga, ang pangako ay napapako lalo na sa account na 'to.

:glee:

BTW, sino yung George?

ka batch ko yan..really? is that true? hehe.. sup na ba siya?

I filed for my resignation na, 30- day notice..it wil be effective May 19, 2007.. Ill be transferring to a better company..hehe.. ANd, its not a call center job.. I hate to leave the people/friends but I have to. First day ko kanina as ATM sa transition, nakakapagod..

[cilia]

i want to appy to ps. have no cc experience yet, just finished 2nd year in college. any tips abt their exam and question do they usually ask. thanks in advance. replies will be very much appreciated.

[elaine123]

neverasunset , thanks for the input! it's good to hear information or the view of someone from management's side. you know what, if management looks after the welfare of the agents first, everything else follows. give to the agents, and the agents give back. it is the agents who are running the show.

mangement is doing the reverse in my account. they give us all the restrictions and issue warnings whenever they please (or when as told to by client) and then people resign.and then when people resign, management has a hard time because production floor is understaffed. in my account, when it is understaffed, management decides not to allow any pto sometimes shift swaps. this in turn causes people to call in. the problem goes back to management.

my point is, if management takes care of the agents, everything follows and we will be able to give back to the client and maybe even more than expected.

sorry, i'm really upset with the way things are handled in my account and i use the site as an outlet instead of being verbal about it at work.

blue_blooded21, wow! first day as atm in transition!
i enjoyed being an atm in transiiton more than an atm in abay. for one thing,i love my sup that time. Plus, i super bonded with my agents especially from batch11! (I love you cutie_8!) until now we are still like our transition family. it was also an opprtunity for being on aux8 the whole day! yehey!
It was fun and also tiring especially when i handled the first batch. They didn't have an uids, headsets, etc... the second week of transition was devoted to calls and it was my first time to floorwalk and i always got home exhausted. Exhausted as in dead to the world as early as 6pm.
Being in abay is another story...

i feel like i wrote a loooooooooong entry.....

[elaine123]

blue_blooded21 and altwegg,
kainins naman kayo may kinalalaman sa pagreresign... mmph!
but if that is what will make you happier...go! =)
i heard something during lunch, People Support Center is not big enough to accommodate all of us....i heard a new location is needed...does that mean we're going to move out and relocate?
where? when? I also found out that we already have our 3rd site in 6780 (near 6750?) to accommodate smaller accounts....just opened 2-3 weeks ago...

[Altwegg]

Honestly, I don't care anymore. My last day will be this Saturday!

Whoopee.

[cedric22]

blue_blooded21 and altwegg,
kainins naman kayo may kinalalaman sa pagreresign... mmph!
but if that is what will make you happier...go! =)
i heard something during lunch, People Support Center is not big enough to accommodate all of us....i heard a new location is needed...does that mean we're going to move out and relocate?
where? when? I also found out that we already have our 3rd site in 6780 (near 6750?) to accommodate smaller accounts....just opened 2-3 weeks ago...

actually some of the accounts from the shared team had been there since february.

and I'm sure you guys received the announcement earlier about peoplesupport being named as the 2006 employer of the year. I've posted here the first part of the announcement hehehe


MANILA, Philippines, Apr 16, 2007 (BUSINESS WIRE) -- PeopleSupport, Inc. (NASDAQ:PSPT), a leading business process outsourcing (BPO) provider, was awarded the Philippine Economic Zone Authority (PEZA) Employer of the Year Award for excellent employee practices and achievements as an employer in 2006. The Employer of the Year award is given to an employer that generated the highest number of jobs, focused on training, education and long-term career opportunities for its workforce

[elaine123]

cedric22, thanks for the info! that's nice to hear about our company. hopefully, the article also mentions how employees are treated. =)
altwegg, good luck! hope you enjoy your endeavors! kitakits online!

[Altwegg]

Thank you. I am not feeling well. I might be absent tomorrow.

[Vness]

Ilan nalang natira sa PTO?

[jerome30]

pls check this blog ng isa sa mga agents ng Sykes http://tyranikal.multiply.com/journal/item/7

[joekristoffer]

blue_blooded21 and altwegg,
kainins naman kayo may kinalalaman sa pagreresign... mmph!
but if that is what will make you happier...go! =)
i heard something during lunch, People Support Center is not big enough to accommodate all of us....i heard a new location is needed...does that mean we're going to move out and relocate?
where? when? I also found out that we already have our 3rd site in 6780 (near 6750?) to accommodate smaller accounts....just opened 2-3 weeks ago...

from what i've heard ps will be opening a new bldg in the fort...

[cedric22]

at last pinirmahan na rin ni tim miller *** incentives namin for the month of march...di ba dapat last april 15 pa un pero makuha na daw ngaung katapusan...hehehe..badtrip talaga *** lahat last cut-oo nung nalaman namin na nadelay..hehe

punta ba *** sa carnivale sa 28? di ko makapunta may shift kc ko nun..

[mystique26]

musta na buhay buhay dyan? lapit na last day ng iba dyan ah. good for you. hoy altwegg, gimmik naman tayo.

[Altwegg]

Babalik pa ako ng PS bukas for my clearance.

mystique26, sige manglibre ka?

[alexandriyah]

PS is a great company if i may say. That's the company... not the all the accounts. W*m* is the greatest flaw of PS. Grabe. They totally justified the meaning of SLAVERY. The management in W*MU sucks. Reality Check : nasan na karamihan sa batch1? nasan na mga tenured agents? nasan na ang mga performing agents? either nasa vxi/amex, 24/7, etc. bsta makaalis lang sa W*m*, kahit gs2 nila sa PS, they all resort to resigning na lang.

Sorry for blurting out, masama lang talaga loob ko, coz i love working with PS. I was from a diff account, everything was doing perfectly okay. then ng-ATP ako sa W*M*, dun na nasira career ko sa PS. nag-resign na din ako, kahit ayaw ko. sukang-suka na talaga ko sa palakad ng W*M*.

[Metrophile]

PS is a great company if i may say. That's the company... not the all the accounts. W*m* is the greatest flaw of PS. Grabe. They totally justified the meaning of SLAVERY. The management in W*MU sucks. Reality Check : nasan na karamihan sa batch1? nasan na mga tenured agents? nasan na ang mga performing agents? either nasa vxi/amex, 24/7, etc. bsta makaalis lang sa W*m*, kahit gs2 nila sa PS, they all resort to resigning na lang.

Sorry for blurting out, masama lang talaga loob ko, coz i love working with PS. I was from a diff account, everything was doing perfectly okay. then ng-ATP ako sa W*M*, dun na nasira career ko sa PS. nag-resign na din ako, kahit ayaw ko. sukang-suka na talaga ko sa palakad ng W*M*.


hear hear. im one of the tenured agents who abandoned ship. sabi nga namin ng iba kong mga kasamang nag-resign, tinrain kami ng wamu para magtrabaho sa amex.

[Altwegg]

:lol:

I just surrendered everything today to HR.

:D

[MangKulas]

Hmmmmm... I've been with WaMu since day 1 ... eto lang masasabi ko, kahit tapos na ang mahal na araw, may pangako ay napapako...

[MangKulas]

I mean "may mga pangako na napapako"

[Metrophile]

^^^ di lang napapako, nababaon pa sa limot...hehehehehe....

[jxpmack]

Hi. There are talks about the status of PS in the industry that it is not doing very well financially. Evidence is the expected delay of pay this end of April. They attributed this to the loss of confidence from investors due to the pull-out of major accounts, which in turn is caused by poor performance. Will you be willing to help PS survive through this? I think we should all convey to the management our suggestions on how to pull-up from this crisis. My opinion is that PS have lost the quality of service it provides because of mass hiring and rapid expansion. There simply is no way one can rush into getting quality new hires with the process of employment being implemented right now in PS. The HR should be more strict in qualifying applicants, especially in comm skills. Over the past seven months of my stay here I have seen many agents, including those who have been regularized, that exemplify how loose the screening has become with regards to comm skills.

[Altwegg]

True. I was able to listen to some of the new agents of my former account and my golly. What was HR thinking when they recruited some of them? They might have disregarded the 'communication skills' part when they took 'em.

[bloopers101]

Totoo ba talagang delayed ang pay this end of April? Hearing news na ganito makes me all the more demotivated.

Delayed na nga ang pagpasok ng incentives, pati salary ba naman? this early on, i'm beginning to consider other options na talaga. i don't want to be the last to leave kung saka-sakali.

[elaine123]

it's true that the salary for april30 will be delayed this time. Normally when payday is set on a monday, the payroll is made available as early as saturday. There is a delay in adjustments that needed to be included in the april 30 payout.
I did recruitment for ps before transferring to ops. i was strict with the applicants' comm skills. a minor mispronounciation doesn't get the applicant through the next step which is taking the exam. since i was an agent before doing recruitment from other centers, i know how important comm skills are.
Sometimes, if comm skills of the applicants are trainable or can be corrected with guidance, the applicant is endorsed to commet training which is unpaid training for two weeks or so for the applicant to improve before endorsed to operations. if they show potential they are given a job offer/ contract for signing.
sometimes i wonder how applicants pass through the entire procedure and then you hear how terrible they are on the phone.
When i was undergoing transition,i was listening to a rep now program analyst in my account, i was shocked to hear how his comm skills sounded. he couldn't pronounce words right or enunciate some of the letters in a word properly which resulted to the customer asking him to repeat what he is saying several times. it was giving me a headache but he was very good at handling the call and very confident. so there....

[blue_blooded21]

PS is a great company if i may say. That's the company... not the all the accounts. W*m* is the greatest flaw of PS. Grabe. They totally justified the meaning of SLAVERY. The management in W*MU sucks. Reality Check : nasan na karamihan sa batch1? nasan na mga tenured agents? nasan na ang mga performing agents? either nasa vxi/amex, 24/7, etc. bsta makaalis lang sa W*m*, kahit gs2 nila sa PS, they all resort to resigning na lang.

Sorry for blurting out, masama lang talaga loob ko, coz i love working with PS. I was from a diff account, everything was doing perfectly okay. then ng-ATP ako sa W*M*, dun na nasira career ko sa PS. nag-resign na din ako, kahit ayaw ko. sukang-suka na talaga ko sa palakad ng W*M*.


I agree. One mistake also is the hiring of not so competent leaders. Because of the size of the account, I would agree that it is quite difficult to handle it.However, if leaders are properly trained and screened this might have minimized the problem. Undeniably, PS is still one of the leaders in this industry. Even if Im leaving the company by May 19, I am stilll hoping that certain policies wil be reviewed...

Nagtitipid na ata yung PS eh..Instead of having the PS outing, we only have the PS Summer Carnivale. Mas matipid yun diba? hehe Punta *** guys!!!

[blue_blooded21]

True. I was able to listen to some of the new agents of my former account and my golly. What was HR thinking when they recruited some of them? They might have disregarded the 'communication skills' part when they took 'em.

I agree with you. The acount's OM already had a talk to recruitment and asked about the "quality" of the individuals they endorsed to the account. Im assisting in training right now and only a couple was endorsed to production. The good thing is the managment is very strict in implementing the Training Fall Out policy. If an agent will not be able to achieve a specified metric during transition, they will be endorsed to HR..(that means termination).....hehe

Im so excited for my last day..

[cedric22]

guys, our supervisor just sent oun an email that our pay we will be credited early morning of April 28. They told us to just disregard rumors that we will have our sweldo on the 30th. This coming payslip will also reflect the adjustments regarding the annual appraisal last feb.

and i have to agree to the previous posts above that mentioned about the deteriorating comm skills of new hires..
i was assisting newbies on the floor for some weeks now and i was also shocked on how and why they were able to pass the screening process. i understand that others are trainable but some of them...well i don't know they should take planet and comet firsts..hehe

[Zeratul]

Me interesa trabajar alli como hispanohablante, dado que haya posibilidad que me puedo ascender como entrenador dentro de un ano. Tengo experiencia como representante (banco y asistencia tecnica) y entrenador del centro de llamadas, y hablo un poco de frances y italiano.

Si eres un representante del HR, enviame un SMS lo mas pronto posible +639274660891. Espero que puedamos conocer uno al otro. iGracias! *okay*

[alex_hates]

I was with PS-Cebu from March 2004 until March 2006. All in all, it was a good company: the culture and the people, mostly. Even my account was good (a US Internet Company) but I felt like it was getting me nowhere. When I was out of PS, I realized a lot of stuff but mostly the pay was bad, the HMO was great, though.

[lost_kitten]

talaga? yey!! sweldo na sa sabado! :)

[Altwegg]

When i was undergoing transition,i was listening to a rep now program analyst in my account, i was shocked to hear how his comm skills sounded. he couldn't pronounce words right or enunciate some of the letters in a word properly which resulted to the customer asking him to repeat what he is saying several times. it was giving me a headache but he was very good at handling the call and very confident. so there....
Hmmm. As far as I know, there are only two PAs on the floor and both guys are dear to me as they are, first and foremost, my friends and, secondly, my teammates. So which of the two is this? I am guessing the one from Batch 1 because the other guy is from a later batch. Well, Batch 1 guy admits naman he is having some difficulty saying some words, but, he talks confidently, knows the account very well and possesses a real good voice.

[mystique26]

dapat either fri or sat yung sweldo if your payday falls on a monday kasi walang banko ang nabibigay ng credit on a monday. if you dont get your sweldo by saturday, you can expect it on tuesday next week na.

[brouke]

guys from PS.. hello! what are the needed requirements in applying to people support? im a fresh grad w/o call center experience. can i apply? pls respond. thank you po.

[Altwegg]

brouke, just bring your resume along with your communication skills.

[LabuyoXVIII]

hay narinig ko rin yan. leche. lakas din ng loob ni george eh noh?! or should i say kapal ng mukha? since wala na ako sa w*m*, wala na ako pakialam sa mga pangalan. bulgaran na ito.



wait, ito bang tinutukoy nating si Tisoy ay ATM na ngayon for Nesting/Transition?

People resort to cheap tricks... madami na daw magreresign sa mga Transition ATMs.. nagpa-ATM lang para makatakas sa calls...

I'm sticking it out... well, i'm trying my best, gusto ko lang maka-1 year, and then see what happens...

[cedric22]

guys more than 5000 na *** post natin **..kelangan na natin gumawa ng bagong thread! :lol:

PS ROCKS!!

[Metrophile]

wait, ito bang tinutukoy nating si Tisoy ay ATM na ngayon for Nesting/Transition?

naman! tumpak ka jan!

[Metrophile]

brouke, just bring your resume along with your communication skills.

with a big bold emphasis on communication skills please. hahahaha!!!

[cedric22]

guys bakit ganun *** myprime *****..lumipas na at lahat *** day kung kailan ka nag-apply ng PTO di pa rin nagrereflect sa myprime..kelangan mo pa tawagan ang forcedesk para lang malaman kung naapprove ka ba or hindi..
ganun din ba sa account nyo or sa amin lang..nakakainis kc eh :bop:
kc for example di ka naapprove syempre gusto mo malaman kung sino *** mga naapprove para malapitan mo and mapakiusapan..e ni hindi mo na makita *** list ng mga nag-apply kc di nila inaupdate *** myprime :bop: badtrip!!!

[Altwegg]

http://www.pinoyexchange.com/forums/showthread.php?t=298647

Second PS thread.

:glee: