relaxing and stressful accounts...

[betterman2k6]

hey call center peeps. just wanna know your wisdoms, about accounts that are either stressful or relaxing... i.e financial, technical... etc etc... and btw, are travel accounts stressing or relaxing?

thanks for the inputs. God Bless always.

[salbakuta02]

hello guys!!!

i've been in a call center setting for abt 3 yrs and this is the first time that i've handle tech. support acct. and i find very,very stressful :( esp. if you're not a techie type of agent.

[iyhang]

stressful???? technical account syempre... i've been handling tech account for 4 years and grrrrrr my god masisira na ang headset mo di pa rin makasunod........:mecry: :mecry: :mecry:

[slowgaze]

sales VONAGE... da best !!!!

[salbakuta02]

simple advise:

if you're a techie type of agent. then go ahead and apply for tech. support acct. kung ayaw nyo ng stressful acct. why dont you try to apply for financial accts, email accts. etc. but still, it depends pa rin kung toxic o hindi

[choloy_11]

SPRINT!! NO-NO!!!!! *peace*

[namazucon]

Toxic na account - Dish Network, Sprint, ah ewan ko depende lang yun sa kung ano tinapos mo sa college.

[Keitaro]

tech support accounts are always the most stressful, lalo na pag sasamahan mo ng maraming metrics na dapat tutukan para maregular ka *coughdellcough*

[aan]

im about to begin answering calls for a travel acct. and im a little bit nervous since this is my first time, and their are a couple of systems to be memorized. i tried my best to listen during training, and i hope i can get over my "taranta" within a couple of months of taking in calls, especially christmas season is nearing, so thus the peak season of travel, by years end veteran na ako siguro.

[pinoynetwit]

L1 ng MSN dial-up internet access...hayyyyy saraaapppppp.

[steaminghot_69]

It's going to be my first time to handle technical support. :)

===========

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Accenture Customer Contact Services in the Philippines is a key component in Accenture’s customer contact transformation and outsourcing strategy, which aims to deliver significant value to clients by providing end-to-end outsourcing services. Customer contact services is among the many business process outsourcing services that Accenture offers at its delivery center in Manila and other key geographic markets.

Once hired, you will undergo a comprehensive training program designed to prepare you to work at the highest level of efficiency. And through our Call Center University of Excellence, you gain the advantage of a continuous learning program that develops deep specialized skills and facilitates personal and leadership growth.

You will be exposed to the best-in-class call center management technology and processes that leads to better coaching and performance enhancement opportunities. On top of these, you will receive a competitive total rewards package, including pay-for-performance incentives.

Whether or not you want to make a long-term career at customer service, we want your career experience at Accenture to be exceptional. Your career experience is a combination of many elements; including work environment, culture, training, career progression, and total rewards, as well as the work you do for our clients, the people you work with and your personal aspirations. As part of this experience, it is important for you to understand how careers are developed and managed at Accenture. We call this the Accenture Career Framework. Our objective is to build a community of professionals teaming to deliver high performance everyday.

In Accenture, we offer you the scope to grow and the opportunity to manage your own career. Because we are such a large company, we are equipped to provide you with varied career options within the Accenture Customer Contact Services career framework. You may even explore other roles or opportunities later on in other workforces within Accenture that would best utilize your skills.


ACCENTURE
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*okay*

Minimum requirements: Graduate of a 4 or 5 year course with no active application for other positions in Accenture.

=========

If you're interested to apply, kindly PM me kasi re-refer ko kayo. May referral program kasi sa Accenture,... la lang. Alam niyo naman siguro pag referral right :D

Thanks

[fauxhawk]

SPRINT=TOXIC!!!! thats all!!

[icedteeh]

very stressful talaga... specially sa account namin... we troubleshoot virus/spyware, internet, etc... in just one account

[FendeR_21]

dami nag sabit toxic ang sprint ah.. ehhee ano ba yan sprint customer service or sales?

[nortonantivirus]

tech support accounts are always the most stressful, lalo na pag sasamahan mo ng maraming metrics na dapat tutukan para maregular ka *coughdellcough*

hello po...paano nyo naman po nasabi na toxic at stressful ang technical accts.? pwede po ba paki paliwanag naman po...pasensya na po..*** kasi akong ideya sa topic na to...lalo na sa call center...maraming salamat po sa ibibgay nyong impormasyon...e sa customer service po? toxic at stressful din ba?

[eveRything]

masarap mag-sprint customer care a, pag galing ka sprint hardcore na sales at customer service skills mo. hehe :lol: araw araw ka makikipag away sa mga ghetto peeps na walang pambayad ng subscription! yun nga lang, nakakasawa!

[BluePinay]

From where I am now, accounts and clients are really easy to deal with. I mean there are clients who are really nasty but rarely that we come across these kinds.

Maybe, it helped because we are mostly email and less phone calls.

:rotflmao: :rotflmao: :rotflmao:

[hack__you]

The most relaxing for me is inbound sales type of account
on the other hand, outbound sales is the most toxic

[shadowboxer]

how are financial accounts toxic?

[prettysugar]

TOXIC--credit cards! grabe ang dami pasikot-sikot and ang bilis magbago ng terms :)

basically mahirap talaga ***** pag financial account, kahit san naman basta pera ang issue mainit talaga ;)

[weepingangel25]

relaxing L1 ng MSN, lalo na pag chat support hehehehehe...
masaya rin sa XM radio, kaso *** problema, pagkababa na pagkababa ng customer, papasukan ka kaagad, no time to make notes. bad trip!

[talipandas9]

hey call center peeps. just wanna know your wisdoms, about accounts that are either stressful or relaxing... i.e financial, technical... etc etc... and btw, are travel accounts stressing or relaxing?

thanks for the inputs. God Bless always.

Travel account - it depends. In my previous work at a CC along Gil Puyat ave, naku, nawindang ako sa travel account. Daming irate callers, dami ring bobong clients. Tapos, super hirap ng metrics (AHT), may upsell pa, tapos kailangan mo pang tandaan eh 5 (as in 1,2,3,4,5 - sabog ang utak) na GDS.

Good luck - akala ko noon, madali ang travel. Maling akala!

[freshbabe]

easy account--- outbound survey accounts,
email accounts...


manageable--- directory service accounts


toxic--- telecoms account, super techie accounts
financial accounts.../ sales account

[pinoynetwit]

relaxing L1 ng MSN, lalo na pag chat support hehehehehe...
masaya rin sa XM radio, kaso *** problema, pagkababa na pagkababa ng customer, papasukan ka kaagad, no time to make notes. bad trip!

agree, ex L1 ako ng MSN and was even offered to be rehired 2 times. Sayang I did not take the offer to be rehired. eto nagdudusa sa hirap ng DSL account!

OK ang L1 ng MSN!

[dunhillgirl]

agree, ex L1 ako ng MSN and was even offered to be rehired 2 times. Sayang I did not take the offer to be rehired. eto nagdudusa sa hirap ng DSL account!

OK ang L1 ng MSN!



webtree?! haha! nabwisit ako jan coz para akong robot...

[pinoynetwit]

^^^
Parang Langit Ang Msn As Compared To My Current Work.

Oo Nga, Pang Robot Ang Webtree. Wahhhhhh Ayaw Ko Nahhhh Gusto Ko Ng Email At Back Offiiiceee Iligtasss Niyo Akoooo!

[r2b2]

L1 ng MSN dial-up internet access...hayyyyy saraaapppppp.
vBulletin

I want to ask what particular concerns are being assisted by MSN L1 Tech Support? How easy the account is?

[nymphgoddess]

how are financial accounts toxic?

Sobra! Toxic to the highest level, playing god ka sa pera nang mga client! No room for mistakes.. Dami disclosures and agreements, di ka lang mag verbatim sa pag basa ng scripts mo 0 na ang ang quality mo:mecry:

[weepingangel25]

I want to ask what particular concerns are being assisted by MSN L1 Tech Support? How easy the account is?

hmmm... technically, everything na mareresolve ng clear cache and cookies... :rotflmao:

we are the ones who isolate the issue kung sa connectivity ba or sa sign in or sa e-mail, etc. tsaka we do "basi" troubleshooting steps

[Yolanda--]

hi prettysugar & nymphgoddess! thanks for the input! parang kaloka nga talaga, hehe. but sabagay at least kesa sa tech support. :glee: hi shadowboxer! I was about to ask the same thing. san ka ba kung sakali? :)

[alyssafox]

para skin:

petiks : dialup accounts,inbound sales, inbound billing problem accounts - chicken lang puedeng mag call kahit natutulog ka :D

so- so : outbound survey, directory

stressful: super techi accounts(webhosting, networking yung malaking network, anti virus, complicated hardware and software troubleshooting), outbound sales with qouta :mecry:

[pinoynetwit]

para skin:

petiks : dialup accounts,inbound sales, inbound billing problem accounts - chicken lang puedeng mag call kahit natutulog ka :D

so- so : outbound survey, directory

stressful: super techi accounts(webhosting, networking yung malaking network, anti virus, complicated hardware and software troubleshooting), outbound sales with qouta :mecry:

Amen! Masarap ang dial-up, purihin ang RMH! Ipagbunyi ang the right to easily escalate!

Nasa super techi account ako ngayon and really want-out kaya kumunsulta sa tatlong abugado at isang psychic:(

[RIGOR]

e *** mortgage account kaya kamusta naman?

[elaine123]

Outbound survey accounts are relatively easy. You just have to read the script in front of you. You just need to finish it and hit the quota that is required but it is relatively easy. It is available at Global Stride in Eastwood, Libis and Sparks at Hanston building in ortigas.
Washington Mutual Retail banking services is also relatively easy. I enjoy taking the calls but be minded of the requirements the client is demanding from the agents from your site.It's available at ICT Group at RCBC Plaza and People Support. I've heard there is also WAMU at ICT Group Union bank in Ortigas.
People Support will start ramping by February 2007. People Support offers packages depending on the experience as a call center agent. Maximum is 16k with 2 years experiences. Increase is P800 upon regularization. If you don't have experience, offer is as low as 13k with 2k increase upon regularization.

[stepehenyan@12]

meron din small time call center that offers outbound surveys. tech support madugo talaga pabago bago schedule. how many americans out their that doesn't read the product manual before calling tech support.

[katche]

sprint!!! oh my god! its hell, as in...

-super high call like 11 sec interval ng mga calls
-minsan super bagal pa ng system
-super irate pa mga callers! tipong magkakaheart attack ka sa sobrang inis
-ang daming metrics na kailangan mareach (esp csat)
-minsan sobrang simpleng programming lang ng phone hindi pa magawa ng mga cust kahit anong instruct mo (ang b*b* talaga ng mga kano)

thank god im out of this account. yes!

[namazucon]

Based from experience, pinakamadaling account: email & chat support accounts (kasi habang nag eemail o chat, pwede ka magdala ng speakers, Ipod o discman, basta productive ka at you meet the metrics)

Pinakamadugong account, SPRINT!!!!!!!!!!!!!!

[SoliduS_AlphA]

toxic ? Credit Card account... why ? because of the metrics, one simple mistake and that's it.. DING!

[msbles]

Based from experience, pinakamadaling account: email & chat support accounts (kasi habang nag eemail o chat, pwede ka magdala ng speakers, Ipod o discman, basta productive ka at you meet the metrics)

Pinakamadugong account, SPRINT!!!!!!!!!!!!!!

What call center handles the Sprint account? (So I can avoid it, :bop: )

[namazucon]

What call center handles the Sprint account? (So I can avoid it, :bop: )

Eto ang mga call canter na may Sprint account:

1. Ang may pinakamalaking populasyon (Teleperformance)
2. 2nd na may pinakamalaking populasyon (Convergys sa may Alabang, Makati ah ewan ko kung kasama yung Ortigas at Commonwealth)
3. 3rd na may pinakamalaking populasyon (Teletech)
4. 4th na may pinakamalaking populasyon (IBM-Daksh)

Peace!

[namazucon]

Kayo, ano tingin ninyo sa mga accounts tulad ng dental at medical insurance, stressful ba?

[pjayb69]

sang CC ang may account na MSN, dialupaccounts interesadu aku badtrip kasi sa outbound.
nag outbound aku ***** sobrang pressure im taking 1000-1500 calls peday and 3/4 nun ans machine,then the rest wala sa bahay and not interested panu nmn *** kota mu heheehe
pls nmn pakipost nmn *** mga CC na may dialup and MSN accounts tnx

[elaine123]

Has anyone heard of GE card services? Can anyone give me feedback about this account? Thanks.

[malditang_pusa]

sang CC ang may account na MSN, dialupaccounts interesadu aku badtrip kasi sa outbound.
nag outbound aku ***** sobrang pressure im taking 1000-1500 calls peday and 3/4 nun ans machine,then the rest wala sa bahay and not interested panu nmn *** kota mu heheehe
pls nmn pakipost nmn *** mga CC na may dialup and MSN accounts tnx

1000-5000 calls per day!? May tenga ka pa ba?

[pjayb69]

malditang_pusa 1000-1500 lang nmn sobra nmn *** 5000 pero badtrip tlaga, minsan 1hour na puro ans machine pa rin bwisti talaga ehehehe. peace awt

[danicalstix]

L1 ng MSN dial-up internet access...hayyyyy saraaapppppp.

kamusta schedule nito? :)

[pinoynetwit]

^^^
Mag-walk-in ka na lang maraming schedule yan.

[malditang_pusa]

malditang_pusa 1000-1500 lang nmn sobra nmn *** 5000 pero badtrip tlaga, minsan 1hour na puro ans machine pa rin bwisti talaga ehehehe. peace awt

Ah okie! Hehehe!

Ako kase pag umabot na ng 15calls, I-RATE na ko!

[pinoynetwit]

^^^
Opo, pag queueing nagkakaroon ng irate agent.

[I_Me_Mine]

Way out? Get promoted to Non-Ops. Hehehe.. That's what I did.

I did outbound hardselling(di pwedeng di umorder caller. GET the SSN and run a friggin credit check! Get the credit card or checking account info then charge them!), inbound hardselling (ganun pa din pero syempre di na nagugulat pa caller), and customer service (DirecTV and Dishnetwork - aaargh!).

Ang masarap lang, wala kang take home assignments pag agent ka. Wala ka na iisipin kundi kung saan ka magla-'lunch' at kung kelan ang next sweldo. Haay...

[sweet18]

verizon online.. tech account.. a bit toxic.. everyday may service alerts na kelangang i-master.. pag nagkamali ka patay semplang agad QA mo nakabroadcast pa name mo wahehe.. relaxing? verizon online level 3.. chat chat lang.. hehe..