Sutherland_Luv_it_or hate_it

[crush_kita]

Hey all! I want to see who and what is up with Sutherland. Balita ko 2 sites na and still growing. I wanna know if there is anything worth knowing about!! Let's see what you all have to say. :rotflmao:

[crush_kita]

I heard that the Clark site is amazing as far as facility is concerned. Meron daw basketball court, videoke and playstation for the employees!!! As far as management...good daw ang iba pero super bad and super baho daw mga Indian delegation!! :eek: D daw ma sikmura ng isang visor ng quality!!!! :p

[yakult4ever]

I heard that the Clark site is amazing as far as facility is concerned. Meron daw basketball court, videoke and playstation for the employees!!! As far as management...good daw ang iba pero super bad and super baho daw mga Indian delegation!! :eek: D daw ma sikmura ng isang visor ng quality!!!! :p

well sabi nila nung bago pa lang yang sutherland e maganda naman, napasukan lang ng mga "masasamang loob" na mga managers. sana lang magbago na sila sa mga disputes sa salary at baka layasan na sila ng mga agents nila :rotflmao: ayusin na din nila pamamalakad nila dahil mas kumakampi sila sa management kesa sa agents na di dapat kasi ang mga agents ang nag-gegenerate ng revenue para sa company hindi ba? :rolleyes:

[crush_kita]

You are right! I have talked to many employees and they all seem to be happy but some of the managment team seems to side with each other!! Pero yung ibang managers super kool daw! The SR. manager for the site who I will call J is super kool and the training mgr name natin R super din. Pero I've heard most are ok unless they are in Ops!! haha

[angelica0707]

i dont hate sutherland...it seems like a strong word... i love suth... i love the people who started the company in the country...but the current management.....mmmmmmmmmmmmmmmmm can i give you their good side in 100 years??? let me think about it first?

Suth management needs to get their acts straight...with the new companies that are coming in mmmmm turn over rate will be higher than expected.

It's not just the choice to whose side to choose. It's plain and logical thinking...Who's right and who's wrong....loyalty to your friends or co-workers because you guys came from the same company sucks... diversity should be present... (parang ang labo mmmm)

Crush_kita sino si R??? hahaha know ko ata **...

[pinoynetwit]

May Iloilo site pa na bubuksan.

[blue_starved]

kung di lang ako nagkaprob di sana ako alis suth....

[crush_kita]

angelica0707, secret kung *** c "R" basta super kool and super sweet daw. Fil-Am sya and he's a sharp dresser and gets along with all. Crush ko na ata sya! hahaha :lol:


As for news of other sites...Iloilo meron na Suth COL there and Davao ata next site for center.

[pinoynetwit]

Lumaki ang Suth sa Exportbank pati basement ng building okupado na. Ngayon lang ako nakakita ng BPO pati basement ng building kinuha na.

[angelica0707]

@crush_kita: ah kilala ko na yan... sweet talaga yan...kasi sweet yan sa akin eh...saka confidante ko yan lalo na nung andyan ako sa suth :) nagpanggap pa nga yan na di ** marunong magtagalog, eh nahuli ko...hahahaha... :D kala nya maloloko nya ako... :P He's one of the reasons why i love suth so much... I love my friends there and the people who I met during my short stay at suth... oooopppsss

[crush_kita]

Well chismis sa Suth Clark...they have 2 plazas with a capacity of 500 on each side plus the training annex. Microsoft is looking to put agents in Suth Clark!!! They will build a new building that is 4000 sq meters!! Making more room at Clark!! Growing growing!!!

Yup Traninig Mgr "R" was kinda a spy for Suth USA to see if the Phil team was doing well and that they were happy. He is a Filam born and raised in Hawaii but he did learn tagalog while going to school in UP and Ateneo. Nice person easy to talk to and very for the agents!!! :)

Sori u didnt stay long at Suth Angelica0707. Im sure you are missed.

[joshako]

hey, can i ask how much is the offer here?

[joshako]

magkano offer here? basic + allowace + night diff + etc eehehehe

[crush_kita]

Here is what I know...for agents

Makati rate are higher since is it more expensive to live in MM. 12-15k plus allowance of 4200.

Clark is paying provincial rate from 8k-12k plus 4200.

Don't quote me on this please. I have only heard this is the range.

of course supervisors make more and managers even more.

[crush_kita]

This is only what I heard from people. This is not 100% accurate.

[red_blood_4ever]

ano ba ito? OutBound or Inbound? gano katagal na? technical or CS?

[stepehenyan@12]

kilala ko nasa technical support sa isang dial-up acct niyaya nya ako di ko sya gusto kasama dyan.

[crush_kita]

Marami cila accounts- email only, voice only, and blended. Inbound and outbound. So far sa Clark 4 na programs na.

[starfish07]

Hmmmm... Di ko pa alam give me sometime to answer that.. :drive:

[cartz]

angelica0707: waaaaaaaaaaaaaa! di ka nagpakita sken!!!!!!! tingin nga friendster mo? hehehe...

[Metalingus]

Ano-ano accounts dito sa SUTHERLAND ??? Magkano starting salary ??? I'm planning to apply here...

[Metalingus]

Btw, please state what accounts for email, voice or chat if any... Basic from training allowance and other benefits... Thnx...

[angelica0707]

cartz - hahahaha kahit tignan mo friendster ko wala kang makikita dun :) hahahahaha miss na kita ka chat :) ---- mmmmm baka magselos si c___z hehehe

crush_kita - hmmmm bakit ang dami mong alam about Trng Manager "R"??? mmmmm aminin :)

wait ko na lang open ang Davao pag open na mag-aapply ulit ako whhhhhhhheeeeeeeeeee provided na US ang hahawak :)

[bronxdude]

hi guys! buti may thread na ang suth?

anu accnt nyo? ako asa 21st. :lol:

honga andameng disputes. nakakaasar

[cartz]

cartz - hahahaha kahit tignan mo friendster ko wala kang makikita dun :) hahahahaha miss na kita ka chat :) ---- mmmmm baka magselos si c___z hehehe

crush_kita - hmmmm bakit ang dami mong alam about Trng Manager "R"??? mmmmm aminin :)

wait ko na lang open ang Davao pag open na mag-aapply ulit ako whhhhhhhheeeeeeeeeee provided na US ang hahawak :)



waaaaaaaaaaaaaaaaa! ba't kilala mo si c___z????????? nde nga alam ng mga tao *** nickname nya eh!!!!!!! pakita ka naman!!! libre kita pag nagpakita ka... kain tayo sa quickstomach... 20% discount. LOLz. :bop:

sana nga US na ulit humawak eh.. *sigh*



bronxdude: ako din 21st... hehehe....

[cartz]

hi guys! buti may thread na ang suth?

anu accnt nyo? ako asa 21st. :lol:

honga andameng disputes. nakakaasar


Kung may pay dispute ka, sisihin mo sup mo kse nde sya nagcheck ng payroll summary nung cut-off. :rotflmao:

[angelica0707]

Kung may pay dispute ka, sisihin mo sup mo kse nde sya nagcheck ng payroll summary nung cut-off. :rotflmao:

I agree with Cartz, all data submitted to your HR Payroll came from your sup. Hence, if the company failed to pay you for some hours, then ask your supervisor before asking your HR and before complaining. If you sup blames HR then ask them for a round table. Often, its your sups failure to submit a correct data. HR just process those data to monetary value.

Cartz hahahaha i guess you already have an idea who I am :P my love and regardz to c___z.

[bronxdude]

Kung may pay dispute ka, sisihin mo sup mo kse nde sya nagcheck ng payroll summary nung cut-off. :rotflmao:

:rotflmao: :rotflmao: :rotflmao: navalidate na nmen e. ok ****. pero pgdateng ng pay, lageng may deduction na 1-day absence

anu accnt mo sa 21st? based on ur username, parang kilala kita, sir :lol:

[cartz]

I agree with Cartz, all data submitted to your HR Payroll came from your sup. Hence, if the company failed to pay you for some hours, then ask your supervisor before asking your HR and before complaining. If you sup blames HR then ask them for a round table. Often, its your sups failure to submit a correct data. HR just process those data to monetary value.

Cartz hahahaha i guess you already have an idea who I am :P my love and regardz to c___z.

Opo kilala na kita matagal na.. ayaw mo lang umamin eh.. hehehe... musta buhay buhay? Bigtime ka na ngayon eh.. nde na ma-reach... :bop:

[cartz]

:rotflmao: :rotflmao: :rotflmao: navalidate na nmen e. ok ****. pero pgdateng ng pay, lageng may deduction na 1-day absence

anu accnt mo sa 21st? based on ur username, parang kilala kita, sir :lol:


Based on my username? Galing mo naman... hehehehe... wag mo ko i-sir... taga-punas lang po ako ng mga keyboard and taga tanggal ng dumi ng mga mouse sa 21st. =*okay*

[pinoynetwit]

CEEEJaaaayyyy!!!!!

nakita ko mukha mo sa hiring advertisemnt ng Sutheeland!!!

Page F3 ng Manila Bulletin classified advertisement section

[pinoynetwit]

Hoy Ceeejayyy, Bakit ka pinag-headset sa Manila Bulletin picture mo e di ba email support ka?

[bronxdude]

Based on my username? Galing mo naman... hehehehe... wag mo ko i-sir... taga-punas lang po ako ng mga keyboard and taga tanggal ng dumi ng mga mouse sa 21st. =*okay*

parang ha! hahaha! SIR, :lol: andameng kols

[pinoynetwit]

^^^
Kung naglilinis ng keyboard maraming emails.

Maganda account ni Cartz...madali. Kung dyan ako napasok baka di na ako umalis. Maganda pa ang view sa window ng 21st. floor.

[vladimir_archer]

magkano offer for TL or QA positions?

[angelica0707]

magkano offer for TL or QA positions?

Naku poh! I don't think someone will give you the rates here... What i can say is that Suth gives competitive salary.

:D

[angelica0707]

up ko lang thread ni crush kita...

people, give us your thoughts, do you love sutherland, or do you hate sutherland?

[pinoynetwit]

^^^
Ayyynaku Angelica0707,

Mahirap makakuha ng sagot dyan sa survey dahil alam kong marami rami ring Suth employees ang viewers dito pero nakatago...ahihihihihi....ayaw nila mag post.

Basta ako kung email trabaho gusto ko sa Suth nung andyan pa ako...kung sana lang nga napunta ako dun sa account ni Cartz sa 21st floor...mas madali kasi at maganda ang view.

[freshbabe]

I LOVE SUTHERLAND

:D

THE BEST ACCOUNTS! (not that toxic)
THE BEST ANG HR PEOPLE (down to earth)
maganda ang basic offer :love:

i like the culture.... sobraa!!!! tipong at home ka kagad,
walang ere ang management... ;)

kahit di pa sila ganun ka
POPULAR... alam ko they will GROW as big as PS/CONVERGYS/
SYKES... *okay*

( in fairness mas maipagmamalaki mo naman na you've been
to sutherland kesa west ) :naughty:

pero kailangan ko ng mag - sayonara ... :(

[pinoynetwit]

^^^
Hay naku, nakakalungkot yan kaibigan,

Sana makakuha ka ng next job na at least 20k ang net pay....mukhang merong available. ;)

[freshbabe]

thanks!!!

PINOYNETWIT :rotflmao: :rotflmao:

sana pag naging officemate kita kung sakali...
discreet na lang na magkakilala tayo dito... :)
para naman may thrill... wala ng thrill pag nagkabukingan... :D

[pinoynetwit]

^^^
Syempre naman. Pero bilis-bilisan mo baka maubusan ka ng slots dun sa inbound sales na gusto mo. Mahirap makapasok dun sa company na yun.

[angelica0707]

^^^
Ayyynaku Angelica0707,

Mahirap makakuha ng sagot dyan sa survey dahil alam kong marami rami ring Suth employees ang viewers dito pero nakatago...ahihihihihi....ayaw nila mag post.

Basta ako kung email trabaho gusto ko sa Suth nung andyan pa ako...kung sana lang nga napunta ako dun sa account ni Cartz sa 21st floor...mas madali kasi at maganda ang view.

hehehe ganun ba pinoynetwit? bakit ayaw nila mag post? ako din love ko *** account ni cartz...love ko kasi yang si cartz saka si c___z... saka *** mga original employees ng BB... :) hehehe from the US Program Manager to the agents...sama na din *** original trainer hahaha

[pinoynetwit]

Prublema internal hiring na lang ang BB...buhhuhuhuhuhuhuhuhuhu. sniff hikbi....ako talaga sinumpa na ng kapalaran na palaging _ _ _ _ ang account na mapupuntuhan ko. Pati yung na -final interview ako ng country manager nadiskubre ko kaya pala ako na-consider ay dahil magkakaroon rin sila ng _ _ _ _ account.

[BeePeeOOO]

^^^
Syempre naman. Pero bilis-bilisan mo baka maubusan ka ng slots dun sa inbound sales na gusto mo. Mahirap makapasok dun sa company na yun.


Freshbabe,

Ingat kay kay pinoynetwit, torpe iyan!:rotflmao:

[callcenterbum]

I've been with Suth for a year and so far happy naman ako. Mas malaki pa sweldo ko dun sa previous company ko as agent pero mas masaya ako dito. Siguro it's not the money talaga.. fulfilled ako sa work because I got promoted after 5 months of being with the company and the management peeps are friendly di ka mai intimidate kaya tendency is lalabas talaga galing mo hehe.. sa mga interesado mag apply dito go lang.. salary is ok competitive naman just dont expect 30K ha! :lol:

[bobmadz]

cuz ko sa suth sa pampanga ata yun...

mdali *** ba makapasok dyan? process?

[.skywalker.]

we have 26th floor already..

[angelica0707]

wow! grabe ang growth ng suth...makabalik kaya ;)

[Third_Wheel_Pan]

wow! grabe ang growth ng suth...makabalik kaya ;)

Balik ka na...I'l be starting in Suth this march 19, 2007. I'm going to sign the contract these coming march 10 in one of their job fairs here in Baguio. I applied for the TSR position but they gave me a CSR position for a billing account. (Not sure of the account) Anyone knows what the account is? and they are only offering me 10k plus 4200 and ND. I have 2 yrs call center experience. Anyone can give me insights regarding these? Thanks!

[cartz]

wow! grabe ang growth ng suth...makabalik kaya ;)


nako.. wag po... baka mawalan na ng funds *** suth para sa sweldo namin kse lahat mapupunta na sa sweldo mo po... hehehehee..

chaka happy ka naman dyan sa work mo eh....:bop:

[angelica0707]

nako.. wag po... baka mawalan na ng funds *** suth para sa sweldo namin kse lahat mapupunta na sa sweldo mo po... hehehehee..

chaka happy ka naman dyan sa work mo eh....:bop:

hahahah grabe ka naman Cartz di naman ganun kalaki sahod ko uy :angry: talo nga ako eh...mahal taxi pag late umuuwi hahaha

I'll see you when I'll get a chance to drop by at Suth Makati...

THIRDWHEEL - san ka ba ma-aasign?

[Third_Wheel_Pan]

hahahah grabe ka naman Cartz di naman ganun kalaki sahod ko uy :angry: talo nga ako eh...mahal taxi pag late umuuwi hahaha

I'll see you when I'll get a chance to drop by at Suth Makati...

THIRDWHEEL - san ka ba ma-aasign?

Hi angelica...hughes daw po pala...wave 3 billing. ok ba dun? can u give me insights about the salary, policy?anything.

[cartz]

hahahah grabe ka naman Cartz di naman ganun kalaki sahod ko uy :angry: talo nga ako eh...mahal taxi pag late umuuwi hahaha

I'll see you when I'll get a chance to drop by at Suth Makati...

THIRDWHEEL - san ka ba ma-aasign?

L_ _ Y - mon-tue makati ako tapos wed-sun clark.

thirdwheel - wag mo i-buking mga acct. hehe

[angelica0707]

Cartz - sige.. i might see you next week since my good 'ol friend is coming from NY... you know who he is ;) hahahahahahaha...

Crushkita - aba! you are sooooooo quiet ata... paramdam ka naman...

Thirdwheel - yes, wag naman share yung account name :D As far as I know the policies of Suth are fair. Some policies varies from one account to the other since clients have their sets of policies that they want to be in place when they come in. Mababait naman ang tao sa suth... :) un ang alam ko :)

[.skywalker.]

guys, please preserve confidential information with regards to sutherland. remember a non-disclosure clause is part of the contract you have signed. be cautious about this.

[angelica0707]

agree with skywalker ;)

just mention where you will be assigned pls. and if its customer service or Tech Support or email support or chat support... para alam namin... :) hehehe

[KnightofLetran]

is the email reps, 100% pure email , and how much is the basic pay and allowances?

[angelica0707]

is the email reps, 100% pure email , and how much is the basic pay and allowances?

I guess you need to clear that one out with Sutherland...but as far as i know it does work that way...

We can't disclose the salary here but I can tell you its very competitive.

[cartz]

Cartz - sige.. i might see you next week since my good 'ol friend is coming from NY... you know who he is ;) hahahahahahaha...

Crushkita - aba! you are sooooooo quiet ata... paramdam ka naman...

Thirdwheel - yes, wag naman share yung account name :D As far as I know the policies of Suth are fair. Some policies varies from one account to the other since clients have their sets of policies that they want to be in place when they come in. Mababait naman ang tao sa suth... :) un ang alam ko :)


Hi Angelica.. I saw your friend this afternoon; new hairdo. Lolz...

sino kaya si skywalker... hmMmMMmmm....

sno dyan pwede ko i-refer? libre ko kayo starbux pag na-credit na sa acct ko *** money. :rotflmao:

[.skywalker.]

Hi Angelica.. I saw your friend this afternoon; new hairdo. Lolz...

sino kaya si skywalker... hmMmMMmmm....

sno dyan pwede ko i-refer? libre ko kayo starbux pag na-credit na sa acct ko *** money. :rotflmao:

nacurious sakin? heheh

[values1]

Hi Angelica.. I saw your friend this afternoon; new hairdo. Lolz...

sino kaya si skywalker... hmMmMMmmm....

sno dyan pwede ko i-refer? libre ko kayo starbux pag na-credit na sa acct ko *** money. :rotflmao:

Hi Cartz... yeah...I'll try to look for some candidates for you...

advise dun sa mga may referrals, check nyo kung sino *** mga pumapasok sa name nyo and please meet them naman... :) you'll know the advantage of doing this in the future.

[cartz]

nacurious sakin? heheh


Medyo medyo.... Ano ntlogin mo? I'll look you up. :rotflmao:

[.skywalker.]

Medyo medyo.... Ano ntlogin mo? I'll look you up. :rotflmao:

hahah!!! kilala na kita..heheh..

[dunhillgirl]

love the peeps from ebay UK...miss the arkham team and the pimpin' carpers from ato/fraud! :D

as for the company itself, i loved it but i've come to hate it coz of the people na may position lalo na *** nevermind! :D

[pinoynetwit]

^^^
"Nabuhay" ka bigla!

[callcenterbum]

dunhillgirl!!! musta??? hehe the carpers are doing great as usual :) Halos lahat na promote na. Kaya lang ako paalis na, gusto ko sana apply sa IBM eh ok ba dyan?

[Aces_21]

hi peeps... magkno basic dito? and how much night df? food allowance? other perks?over all take home/?? balak ko kasi magscout muna ng rates para sure ako na best deal *** makukuha ko, kasi dun sa pinagapplyan ko 6 months *** bond 15-17 daw take home sabi sakin nung ininterview ako. reply kayo pls or pm niyo ha...

maawa na kayo! hehehe... il **!

[callcenterbum]

are you applying for an email csr?

[Aces_21]

@callcenterbum

csr po... howm cuh po lahat lahat dito? and *** mga ibang perks?? and pag nagOT ako>?

[callcenterbum]

sa email account kase ako so I can only tell you yung sweldo sa email account ang alam ko kase mas malaki sa voice. Basic is 12K plus 4.2K allowance. Take home is around 6K - 8K depende sa shift mo. Probationary ang perk lang is healthcard. Pag regularized, 15 SL and 15 VL. Yung SL is convertible sa cash at the end of the year maximum na pwede i convert will be excess of 5 days. Yun lang, kuripot ang Sutherland. Im just being honest hehe.

[Aces_21]

ano ba ginagawa sa email support? la kasi ako idea eh... may bond ba dito? tnx callcenterbum sa pagrereply

[bronxdude]

waH! nde ko inabot *** us training for a pioneer accnt :(

[TrojanK]

Call Center Agent
Qualifications:
At least 3rd Year College
18 – 45 years old
http://www.suth.com
Located in 9th/f Export Bank Plaza, Chino Roces cor Sen. Gil Puyat Ave., Makati City
Look for me so I can assist u immediately
Karl E.
My office number- 7593691 Loc. 3619

[values1]

sa email account kase ako so I can only tell you yung sweldo sa email account ang alam ko kase mas malaki sa voice. Basic is 12K plus 4.2K allowance. Take home is around 6K - 8K depende sa shift mo. Probationary ang perk lang is healthcard. Pag regularized, 15 SL and 15 VL. Yung SL is convertible sa cash at the end of the year maximum na pwede i convert will be excess of 5 days. Yun lang, kuripot ang Sutherland. Im just being honest hehe.

*** 15 days VL and 15 days SL pro-rated yan pagka regular mo... you will only be entitled to 7.5 days for VL and 7.5 days for SL... Basically you are earning 1.25 days SL and 1.25 days VL each month... so do the math... ;) you need to complete one whole year before you can avail of the 15 days.

They have regularization increase based on you performance. Di ito fixed. If you are an average performer di masyado malaki...kung excellent, medyo malaki compared to average. Yun ang maganda sa suth. Same with annual increases. It's not seniority, its your performance. Un ang basis nila for increases....

[.skywalker.]

*** 15 days VL and 15 days SL pro-rated yan pagka regular mo... you will only be entitled to 7.5 days for VL and 7.5 days for SL... Basically you are earning 1.25 days SL and 1.25 days VL each month... so do the math... ;) you need to complete one whole year before you can avail of the 15 days.

They have regularization increase based on you performance. Di ito fixed. If you are an average performer di masyado malaki...kung excellent, medyo malaki compared to average. Yun ang maganda sa suth. Same with annual increases. It's not seniority, its your performance. Un ang basis nila for increases....

maximum increase of 15% of the basic pay upon regularization..:)

[.skywalker.]

Call Center Agent
Qualifications:
At least 3rd Year College
18 – 45 years old
http://www.suth.com
Located in 9th/f Export Bank Plaza, Chino Roces cor Sen. Gil Puyat Ave., Makati City
Look for me so I can assist u immediately
Karl E.
My office number- 7593691 Loc. 3619


hey karl..pexer ka din pala..

[cartz]

hey karl..pexer ka din pala..

sino kaya si skywalker.... hMmMMmmMm...


*curious* :confused:

[.skywalker.]

sino kaya si skywalker.... hMmMMmmMm...


*curious* :confused:



:lol: hmmmmm..

[NYhawaiian]

wrong info

[values1]

NYHawaiian, alin ang wrong info??? Kilala kita promise!

[greys_sixteen]

hanggang ilang nth month ang bonus?

[jinxed_angel]

... juz wanna know if Sutherland has training bond? and if they have any allowances? we heard Suth will have another 3 accounts opening this May; is this true? if so, what accounts are these? ... :bashful:

[values1]

hanggang ilang nth month ang bonus?

13th po.


Jinxed Angel: No training bond. Yes, same with other call centers, they give allowances, not the same scheme though.

[kimy]

my hubby works as a tech support here sa Suth Clark. Sensya na am not really into details with his salary pero okay naman, not as big nga lang compared sa mga call centers sa Makati etc. un nga lang just like every other company, may mga baho din...

[Suth.Recruit]

... juz wanna know if Sutherland has training bond? and if they have any allowances? we heard Suth will have another 3 accounts opening this May; is this true? if so, what accounts are these? ... :bashful:

1. Sutherland does not have any training bonds
2. We have basic pay + allowances
3. Sutherland is currenly looking for CSRs, TSRs and Email support representatives to fill in the required manpower for our new accounts. One customer service account is even hiring 50 CSRs to start traning this May.

I hope I have addressed all of your questions

If interested, you may email your resumes to suth.recruit@gmail.com
or visit www.suth.com for more information

[Pronghorn]

Hi, I plan to apply here for a non voice account. I just don't like taking calls anymore. 'Di ba pareho rin naman ang bayad sa email only account?

Thanks!

[jinxed_angel]

thanks to values1 and Suth.Recruit ... I already applied... we're up for Language Assessment tomorrow. I hope I could get in... without causing a lot of fuss where I am right now... :grrr: (excuse my emoticon)

[jinxed_angel]

Pahabol na tanong lang po... I heard this thing about Non-Compete Clause wherein you cannot work with another call center company until 1yr after you get out from that previous call center company. Does Suth have this NCC issue with other call centers?

[noridale2000]

Ask ko lang po. While on training po ba? Are we getting the same salary na as stated in the J.O. that we signed? Base Pay and Salary applies na po ba agad while training or after the training pa? Thanks.

[XPX]

this is not to spoil the fun guys pero di ko alam sa sutherland bakit di sila marunong mag-alaga ng reps or agents nila. Di ito sa paninira sa sutherland but im speaking in behalf of my friend who worked there. Without any valid reason, bigla na lang sya inalis o na-terminate sa suth na di naman ganun kalaki ang offense. Ang mali pa nga e yung sup nya dahil di sya nabigyan ng proper coaching tapos wala pinapirmahan na evidence na nagkaroon ng coahing session. After nun, na-terminate kaagad sya. wala din suspension sa sutherland dahil sinasabi nila me final warning. Ang laki ng pagkakaiba sa pinanggalingan ko na call center dahil kahit final warning ka na e me suspension pa yun at yun ang dapat dahil di puwede na alisin ang employee basta-basta na lang lalo na pag regular employee. At mas kinakampihan pa daw ng HR ang mga nasa itaas o managers kahit mali na pinaggagagawa. Totoo na mataas ang pay pero ask yourself first kung worth it ba na maging ganito ang trato sa inyo oras na makapasok ka dito. Just a reminder lang po. Buti nga hindi nagsumbong ang friend ko sa Labor eh. akala siguro ng mga nasa higher level dito e puro ''hello thank you for calling'' lang alam ng mga agents. Beware lang po. Sana maging aware ang nasa higher level ng sutherland pano tinatrato mga agents dito. Baka mamaya e may kaso na kayong hinaharap *peace*

[angeleyedlass]

just wanted to know if they conduct interviews for clark openings at their main office in makati?

[daddysgurl]

News sa McAfee...
Epal yung dati nlng Sr. Manager, patakbong factory ang gnawa sa tao nila... lahat ng agents dun at pati ata visor bad trip dun... and yung manager nila walang alam.... hehe... relay *** yan mga peepz!

May Sup na da who.... may asawa sa suth at dating accnt pero may gurl na karelation sa accnt nya... hmmmmnn... BOMBO radio SUp daw ito.... hehe

[values1]

Ask ko lang po. While on training po ba? Are we getting the same salary na as stated in the J.O. that we signed? Base Pay and Salary applies na po ba agad while training or after the training pa? Thanks.

They give you the base pay and salary as stated in the JO. Unless, they changed the old policy ha?

[values1]

this is not to spoil the fun guys pero di ko alam sa sutherland bakit di sila marunong mag-alaga ng reps or agents nila. Di ito sa paninira sa sutherland but im speaking in behalf of my friend who worked there. Without any valid reason, bigla na lang sya inalis o na-terminate sa suth na di naman ganun kalaki ang offense. Ang mali pa nga e yung sup nya dahil di sya nabigyan ng proper coaching tapos wala pinapirmahan na evidence na nagkaroon ng coahing session. After nun, na-terminate kaagad sya. wala din suspension sa sutherland dahil sinasabi nila me final warning. Ang laki ng pagkakaiba sa pinanggalingan ko na call center dahil kahit final warning ka na e me suspension pa yun at yun ang dapat dahil di puwede na alisin ang employee basta-basta na lang lalo na pag regular employee. At mas kinakampihan pa daw ng HR ang mga nasa itaas o managers kahit mali na pinaggagagawa. Totoo na mataas ang pay pero ask yourself first kung worth it ba na maging ganito ang trato sa inyo oras na makapasok ka dito. Just a reminder lang po. Buti nga hindi nagsumbong ang friend ko sa Labor eh. akala siguro ng mga nasa higher level dito e puro ''hello thank you for calling'' lang alam ng mga agents. Beware lang po. Sana maging aware ang nasa higher level ng sutherland pano tinatrato mga agents dito. Baka mamaya e may kaso na kayong hinaharap *peace*

I heard about this. With penalties though, I would say that its a company prerogative whether they will include suspension in their schedule of offenses. Some doesn't believe in suspension so they just give final warnings.

I would agree though with your other statements. I also agreed that if one employee/subordinate fails to do their job because the supervisor failed to do the right coaching, then the supervisor should be reprimanded too. It's a basic rule particularly if there's really a lack of support or guidance from the sup. Not opening an argument here ok? Just my thoughts

[hackedfists]

Sino si 1Kahig1Tuka. siraan_ng_buhay, kulasa_callgirl? sya si freshbabe (READ)

kung inyo pang naaalala si 1Kahig1Tuka sya lang naman ang isang bobo na hindi marunong gumamit ng PEX. ***** sa sobra nyang katangahan unti unti na xiang nahuhulog sa aking bitag.


gumagamit ito ng maraming pangalan katulad ng 1Kahig1Tuka, _1Kahig1Tuka_, siraan_ng_buhay, kulasa_callgirl... ngunit ang hindi nya alam ay ibinuko niya ang kanyang sariling impormasyon sa akin.

sino ang nag mamayari ng mga nickname na ito? WALANG IBA kung hindi si freshbabe


sino ba si freshbabe
siya lang naman ang isang hopeless na aplikante ng mga call centers ** sa pinas, matagal na itong na dedeny sa mga call center, sa bawat apply nya hindi sya pumapasa, pumapasa man pero hanggang training lang pagkatapos noon bagsak! ouch!, isang aplikante na ***** ay mukhang "naghahanap" parin ng trabaho O meron na yatang tumanggap sa kanya... gusto nyong malaman kung anong kumpanya? (wag muna ***** hehehehe) kawawa naman kse yung ibang empleyado doon. Sa kaniyang pinaggagagawang katangahan at walang ka eduedukasyong kagaguhan pati malalapit na kaibigan nya nanganganib mabulgar ang identities.

dahil sa kanyang masasamang experiences sa mga call center ganito lang ang kayang nyang gawin sa mga ito MANIRA! sa mga call centers na ibinagsak ng utak langgam na ito.

Sayang pa naman at maraming tumulong kay freshbabe... hindi na sya nahiya at ganito pa ang isusukli nya sa mga ito.

dahil ginusto mo ang mga bagay na ito 1Kahig1Tuka+1Kahig1Tuka+siraan_ng_buhay+kulasa_callgirl = freshbabe ... cge pagbibigyan kita...

heto ang number ng BOBO na ito 09189243237


heto ang mga halimbawa ng mga posts nya, hanapin ang pangalang freshbabe at 1Kahig1Tuka

http://www.pinoyexchange.com/forums/showthread.php?t=294991


http://pinoyexchange.com/forums/showthread.php?t=132033&page=105


una pa lang yan sa aking PASABOG!

kapag hindi ka tumigila sa kabobohan mo ipopost ko ** ang RESUME mo kasama ang pangalan ng kumpanya mo, at baka kasama ang mga nicknames ng mga kaibigan mo.

***** kapag talagang ayaw mo pang tumigil? we will see what'll happen :)


*okay*

"nakikita ko bawat galaw mo"
hackedfists

[1Kahig1Tuka]

Nako I'm soooooo scared na.....

Omigosh! hackedpwets is watching my every move...:mecry:
he "knows" my phone number...:mecry:
he knows my IP address...:mecry:

TAKOT NA KOOOOOOOOOOOOOOO...........!!!:(








weno ngayon? BWAHAHAHAHAHA! :rotflmao:

hmp! chaka! :rotflmao:

[freshbabe]

1KAHIG1TUKA.... STOP IT NA....

DAHIL NADADAMAY AKO....

SINO KA BA??? PARA MANG-TRIP NG PEXER???

I MEAN .... SANA MA KARMA KA....

KASI THIS IS DAMAGING.... KAPAG NAGALIT NA TALAGA
SI HACKEDFISTS....

AT GUMAWA SIYA NG STEPS NA PATI AKO NA WALANG
KA-MALAY2X... EH MASISIRA PA DAHIL LANG SA CHILDISH...

NA BANGAYAN NIYONG DALAWA....

PLEASE STOP IT... HINDI AKO NAGAGALIT KAY

HACKEDFISTS KASI... NAPANSIN KO NA IKAW NAMAN NAGPAPA
SIMULA NG CHILDISH NONSENSE POST MO...

JUST STOP IT... NA... MASYADO KA RING NEGATIVE... :grrr

[values1]

Guys/Gals, I hope we can all get back to the topic thread.

Share us your opinion/thoughts...

[beback]

this is not to spoil the fun guys pero di ko alam sa sutherland bakit di sila marunong mag-alaga ng reps or agents nila. Di ito sa paninira sa sutherland but im speaking in behalf of my friend who worked there. Without any valid reason, bigla na lang sya inalis o na-terminate sa suth na di naman ganun kalaki ang offense. Ang mali pa nga e yung sup nya dahil di sya nabigyan ng proper coaching tapos wala pinapirmahan na evidence na nagkaroon ng coahing session. After nun, na-terminate kaagad sya. wala din suspension sa sutherland dahil sinasabi nila me final warning. Ang laki ng pagkakaiba sa pinanggalingan ko na call center dahil kahit final warning ka na e me suspension pa yun at yun ang dapat dahil di puwede na alisin ang employee basta-basta na lang lalo na pag regular employee. At mas kinakampihan pa daw ng HR ang mga nasa itaas o managers kahit mali na pinaggagagawa. Totoo na mataas ang pay pero ask yourself first kung worth it ba na maging ganito ang trato sa inyo oras na makapasok ka dito. Just a reminder lang po. Buti nga hindi nagsumbong ang friend ko sa Labor eh. akala siguro ng mga nasa higher level dito e puro ''hello thank you for calling'' lang alam ng mga agents. Beware lang po. Sana maging aware ang nasa higher level ng sutherland pano tinatrato mga agents dito. Baka mamaya e may kaso na kayong hinaharap *peace*

Sayang 2 months na lang na regular na sana ako e. Hindi man lang nakonsensiya. Nilipat na lang sana ako ng account katulad ng Ebay. Wala sana akong problema. Sana ma karma siya.

Email support ako dati, paano kaya ako makakabalik?

[beback]

this is not to spoil the fun guys pero di ko alam sa sutherland bakit di sila marunong mag-alaga ng reps or agents nila. Di ito sa paninira sa sutherland but im speaking in behalf of my friend who worked there. Without any valid reason, bigla na lang sya inalis o na-terminate sa suth na di naman ganun kalaki ang offense. Ang mali pa nga e yung sup nya dahil di sya nabigyan ng proper coaching tapos wala pinapirmahan na evidence na nagkaroon ng coahing session. After nun, na-terminate kaagad sya. wala din suspension sa sutherland dahil sinasabi nila me final warning. Ang laki ng pagkakaiba sa pinanggalingan ko na call center dahil kahit final warning ka na e me suspension pa yun at yun ang dapat dahil di puwede na alisin ang employee basta-basta na lang lalo na pag regular employee. At mas kinakampihan pa daw ng HR ang mga nasa itaas o managers kahit mali na pinaggagagawa. Totoo na mataas ang pay pero ask yourself first kung worth it ba na maging ganito ang trato sa inyo oras na makapasok ka dito. Just a reminder lang po. Buti nga hindi nagsumbong ang friend ko sa Labor eh. akala siguro ng mga nasa higher level dito e puro ''hello thank you for calling'' lang alam ng mga agents. Beware lang po. Sana maging aware ang nasa higher level ng sutherland pano tinatrato mga agents dito. Baka mamaya e may kaso na kayong hinaharap

-Oo nga. 2 months na lang regular na dapat ako e. Hindi man lang nakonsensiya. Nilipat na lang sana ako ibang account katulad ng Ebay. Sana ma karma siya.

Email Support ako dati ng Sutherland. Paano kaya ako makakabalik?

[so_out_of_here]

I'm a fresh graduate and I really want to apply in Sutherland but I'm having second thoughts... I saw all the posts here in PEX and it seems that the culture is great but the management is not that good... I tried searching the net for sutherland and i found out that the mother company is Sutherland Global Services in Rochester, New York and they are facing a class law suit. Apparently, they are not paying their employees overtime and/or commissions since October of 2002.

If you don't believe me, check these links:

http://forums.democratandchronicle.com/viewtopic.php?p=30007&sid=af9f7edf26cb7bccd7b9cbd11451c175

http://www.topix.net/law/employment-labor/2007/05/sutherland-global-services-faces-class-action-lawsuit

[so_out_of_here]

I'm a fresh graduate and I really want to apply in Sutherland but I'm having second thoughts... I saw all the posts here in PEX and it seems that the culture is great but the management is not that good... I tried searching the net for sutherland and i found out that the mother company is Sutherland Global Services in Rochester, New York and they are facing a class law suit. Apparently, they are not paying their employees overtime and/or commissions since October of 2002.

If you don't believe me, check these links:

http://forums.democratandchronicle.c...b9cbd11451c175

http://www.topix.net/law/employment-...action-lawsuit

[cartz]

Okay naman payroll dito sa Suth Philippines (Makati and Clark). Minsan may dispute pero depende naman talaga yan sa TL/Sup nila. If they're plotting the scheds, approving OTs and fixing punches on a regular basis like what I do, then agents won't have any pay disputes.

Agents in our account render OT everyday and my team doesn't have any problems with their pay every cut-off.

[bobmadz]

cuz ko communication analyst sa suth clark..

[bobmadz]

cuz ko communication analyst sa suth clark..

[topseller]

I love Suth. WHY?

I am happy with my promotion. The promotion happened in less than a year.

Fast career growth.

Great training.

Awesome building in Clark.

Not big on Politics. You work hard and you'll step us earlier than you think.

Currently, they have these great accounts:

PayPal
UOL
Check free
INTUIT
Mc Affee
Hughes
Symantec
BLockbuster

and more to come:
Bell Canada
Microsoft ( im not sure if there are trainees already )
PHH


I just have some thoughts:

They have to work on their processes and implementation. Currently, it sucks.

Payroll disputes, that's normal. But yeah...ok. No comment.

[redfoxpeep]

the one posted here regarding management stupidity is all correct! ... CSR ako and I was terminated also because of my supervisor who failed to coach and guide me.....sayang ang potential ng company kung bulok ang management....Kung ako sa kanila...total overhaul ko ito.....to those who are thinking about applying here...please....wag na lang kung ayaw niyo masayang oras niyo...the pay is ok...pero ano naman ang kapalit? oras.....kung ako sa inyo...mag apply na lang kayo sa stable call centers like people support, convergys or sykes....mahirap nga pero at least sigurado kayo na hindi sayang ang oras niyo...and besides....di nga kilala ang call center nato eh.....:D

[LabuyoXVIII]

I have a question. I did the one day processing of application here at Suth Makati. So, after everything, they were endorsing me to PayPal UK, which was good...

Ang tanong ko lang, nauuna ba talaga sila na mag-complete ka ng requirements instead of doing the J.O first? Hindi ba dapat J.O muna before asking you to undergo the medical and the other requirements?

[callcentergurl8]

one day nga processing nila. i was told that i passed the hiring process and was asked to pass the 5 major requirements including the medical. I was surprised because after passing those 5 me exam na naman daw which is the typing exam luckily i met the required speed kasi 35 wpm ako then came the job offer as a matter of fact they really have an attractive compensation ang taas talaga.

for orientation na ako next week for UOL Customer Service acount.
When i read the agreement and read about the "with or without cause for termination" baka hindi ko na ako tumuloy dito.

[bronxdude]

Agents in our account render OT everyday and my team doesn't have any problems with their pay every cut-off.

:lol: basta ako may dispute pa din...*** tl ko kasi eh! saka admit it, *** timekeeper natin, s@@ks bigtime!

kelan ba tayo lilipat sa ibang vendor? kronos maybe?

[GuardPH]

When i read the agreement and read about the "with or without cause for termination" baka hindi ko na ako tumuloy dito.

hmmm... makes me wanna think twice!

[anghel]

sutherland HR peeps, me hiring pa ba ng email support?....pag meron, announce nyo naman ha!!! pls!

tnx.

[topseller]

Im in the middle of loving it and hating it...

[warlock777]

guys may i ask ....where is sutherland located?

[joseph_lomb0s]

12k lang daw ang basic? pakiclarify naman po. :-)

[XPX]

Sayang 2 months na lang na regular na sana ako e. Hindi man lang nakonsensiya. Nilipat na lang sana ako ng account katulad ng Ebay. Wala sana akong problema. Sana ma karma siya.

Email support ako dati, paano kaya ako makakabalik?

@ beback: naku wag ka nang bumalik walang kwenta dyan. i'm glad wala na din dyan yung friend ko at nakahanap sya ng mas matinong company. puro pa dispute at panay naman ang pa-OT. yung iba nga nyang natira inalis na lang basta, di na lang nilipat ng ibang account. ayos talaga no? feeling nila sa mga agents "disposable" na kung tutuusin mas matalino pa sa mga manager dun dahil yung iba nag-mamasteral o kaya nag-rereview na lang para sa board exams. ang huling balita nga niya may referral bonus na 777 ata, na pag may narefer ka na 3 agents, may 7k ka ata. hay naku malulugi lang sila dahil kahit magkano pa ang itaas ng sahod mo at anu-ano pang referral bonus ang ipakulo nila, kung di ka masaya sa management at lagi kang kabado na alisin, lipat na lang.

try mo sa teletech pasay, hiring sila ng email support agents at alam ko dayshift pa, monday to friday ata. may kakilala kasi akong natanggap dun. pag naregular naman mas gaganda pa ang benefits. although di ganun kalaki sahod kesa suth, madami na din nagsabi na maalaga sila sa employees. pwede mo rin try sa EnfraUSA o kaya NuComm.

@ redfoxpeeps: correct with a big check! *okay* sayang nga yung time ng friend ko dito. madami naeengganyo mag-apply dito dahil sa email support nila. andami na din nag-ooffer ng email support sa ibang call centers like EnfraUSA, NuComm, Teletech, Sykes etc. Tama nga na dun ka na lang sa malalaking companies like Convergys or Sykes dahil madami akong kakilala na nagsasabi na may mga inaamag na sa companies na to dahil sa katagalan :lol: pero ibig lang sabihin kahit di sobrang laki ng sahod, may iba pang benefits silang nakukuha. di naman lahat nadadaan sa pera-pera di ba? :bop:

@ topseller: ayan na nagsisimula ka na ata mag-dalawang isip sa suth.

[pinoynetwit]

^^^
XPX, may 14th. month pay ang Teletech. Pero da best pa rin yung company na "kabibe" ang logo.

Just recently had a series of email exchanges - member of an online outsourcing forum - with a top executive of an online retailer handling email outsourcing; satisfied sila sa Philippine operations and they are closing down their other foreign sites and concentrating their farm-out contract to the Philippines. Yes, dadami pa ang email support jobs sa Philippine outsourcers though he further pointed out that they have the economies of scale to simply do their operations in-house. He even made an "off-the-cuff" remark that the members of the directors frequently get emails on the low salaries given by Philippine outsourcers and egging them to just junk the outsourcer and establish an in-house operation in this country.

[pinoynetwit]

^^^
double post

[dandeli0n]

hi! do you have an opening in the hr dept?

[RockHound]

kawawa naman mga taga Paypal, cut down ng employees....

[BeePeeOOO]

Di lumipat na lang sila sa IBM-Daksh!

[cartz]

Lolz. Ambilis talaga ni BeePeeOOO. :D

[angelica0707]

wow! andaming nangyari since the last time I checked this forum...

though I heard something about a manager with a SH case but was not terminated...mmm just wondering why... if others can be termed bec. of a minor case, why not a major case eh with position pa... just sharing my piece of thought... *** iba nga di pa proven for a minor case, eto di din? major ito...in any industry it is a major case. mmmmm just thinking out loud

[XPX]

^^^
XPX, may 14th. month pay ang Teletech. Pero da best pa rin yung company na "kabibe" ang logo.

Just recently had a series of email exchanges - member of an online outsourcing forum - with a top executive of an online retailer handling email outsourcing; satisfied sila sa Philippine operations and they are closing down their other foreign sites and concentrating their farm-out contract to the Philippines. Yes, dadami pa ang email support jobs sa Philippine outsourcers though he further pointed out that they have the economies of scale to simply do their operations in-house. He even made an "off-the-cuff" remark that the members of the directors frequently get emails on the low salaries given by Philippine outsourcers and egging them to just junk the outsourcer and establish an in-house operation in this country.

hehe ano kayang call center ang merong kabibe ang logo? buti naman dadami na ang email support jobs.

yung kakilala ko may bad experience din sa pag-apply sa suth. final interview na sya dun tapos lahat na ata ng account e pinasa pasa na sya hanggang sa makarating na sya sa basement (para daw sa Ebay) From 9am hanggang 7pm andun sya tapos ang mapapala lang daw nya ay "Thank you" note bwahehe. Kaya pag nababanggit sa kanya ang sutherland, umiinit ulo nya :rotflmao: buti na lang daw nasa Teletech na sya at email support nakuha nyang position. di daw sayang pag-apply nya dahil one day process lang at may napala naman daw sya :bop:

I heard maganda sa IBM daksh dahil marunong sila mag-alaga ng employees. kung long-term employment sa call center ang hanap, dapat di lang yung sweldo ang iniisip. pansin ko lang kasi, madaming bagong call center ang nag-ooffer ng malaking salary pero kulang naman sa benefits kaya madaming employees din ang nagsisialisan o kaya ayaw ayusin ang problem sa management. wala lang, naisip ko lang :p

[callcentergurl8]

grabeh ito na ata ang call center na sobrang high sa turn over daig pa ang mga top call centers eh di naman sila ganun ka kilala. They dont believe in consequence management di po ba before ka MA TERMINATE dadaan ka muna sa written warnings etc. This company was sued by thousands of employees in US because of neverending payroll disputes grabeh mag ask ng OT di naman daw binabayaran. Nung nag start yung training namin 30 kami now were only 18. Every step of the way me termination. Magdala ka lang ng tobleron or cap sa loob me infraction paper ka na kaagad galing sa guard on duty.....and napansin ko lang yung mga best agents yung tinatanggal nila (my colleague works here in a paypal acct). To all who are planning to join good luck na lang sa inyo.

Please see www.crazysutherland.com

[timmygirl]

hi, how much po ba ang starting salary dito kapag email support? thanks..

[pinoynetwit]

XPX,

Yes, sa IBM-Daksh they welcome people who are vocal in upholding the labor code...during my time with them I was the "official battering ram" - due to my unusual special background and strong character - of my batch if there are any trouble. Never akong pinag-initan ng management ng IBM-Daksh and my criticisms were taken into consideration and I saw it for myself. Kasundo ko lahat mga tao dun even those that I criticize...trabaho lang in improving processes and making the company an "employer of choice".

Even at Accenture I still had this strong character and was normally "assigned" by my batchmates as their "mouthpiece"...never akong pinag-initan and they instituted changes. A truly "open door policy" unlike other compoanies where people who defend what is right are "shown the door"...gets!?

Mapagpalayang araw sa inyong lahat!

[BeePeeOOO]

XPX,

Yes, sa IBM-Daksh they welcome people who are vocal in upholding the labor code...during my time with them I was the "official battering ram" - due to my unusual special background and strong character - of my batch if there are any trouble. Never akong pinag-initan ng management ng IBM-Daksh and my criticisms were taken into consideration and I saw it for myself. Kasundo ko lahat mga tao dun even those that I criticize...trabaho lang in improving processes and making the company an "employer of choice".

Even at Accenture I still had this strong character and was normally "assigned" by my batchmates as their "mouthpiece"...never akong pinag-initan and they instituted changes. A truly "open door policy" unlike other compoanies where people who defend what is right are "shown the door"...gets!?

Mapagpalayang araw sa inyong lahat!

Ayyy lumitaw ka na reeennn!!!!

buti ka ka pa mapera malakas kapit sa mga may baril at media. alam na rin ba nila sa acccenture na eksperto ka sa tarot cards at kulam? hokhokhokhok.

Isnavero ka **** ni ayaw mo ako i-add sa friendster mo. kayo talaga mga mayaman napaka-isnab.

[BeePeeOOO]

XPX,

Yes, sa IBM-Daksh they welcome people who are vocal in upholding the labor code...during my time with them I was the "official battering ram" - due to my unusual special background and strong character - of my batch if there are any trouble. Never akong pinag-initan ng management ng IBM-Daksh and my criticisms were taken into consideration and I saw it for myself. Kasundo ko lahat mga tao dun even those that I criticize...trabaho lang in improving processes and making the company an "employer of choice".

Even at Accenture I still had this strong character and was normally "assigned" by my batchmates as their "mouthpiece"...never akong pinag-initan and they instituted changes. A truly "open door policy" unlike other compoanies where people who defend what is right are "shown the door"...gets!?

Mapagpalayang araw sa inyong lahat!

Ayyy lumitaw ka na reeennn!!!!

buti ka ka pa mapera malakas kapit sa mga may baril at media. alam na rin ba nila sa acccenture na eksperto ka sa tarot cards at kulam? hokhokhokhok.

Isnavero ka **** ni ayaw mo ako i-add sa friendster mo. kayo talaga mga mayaman napaka-isnab porke hanngang mag-hang-out lang sa starbucks ang kaya ko sa hobbies section ng friendster ko. minamaliit niyo pang mga kayang gumastos ng malaki sa kung anou-anong past time. sorry ha, hanggang komiks lang ako at can't afford na bumili sa powerbooks at maglaro sa stock market!

MAHIRAP LANG AKO BUT PROUD OF IT!

[XPX]

grabeh ito na ata ang call center na sobrang high sa turn over daig pa ang mga top call centers eh di naman sila ganun ka kilala. They dont believe in consequence management di po ba before ka MA TERMINATE dadaan ka muna sa written warnings etc. This company was sued by thousands of employees in US because of neverending payroll disputes grabeh mag ask ng OT di naman daw binabayaran. Nung nag start yung training namin 30 kami now were only 18. Every step of the way me termination. Magdala ka lang ng tobleron or cap sa loob me infraction paper ka na kaagad galing sa guard on duty.....and napansin ko lang yung mga best agents yung tinatanggal nila (my colleague works here in a paypal acct). To all who are planning to join good luck na lang sa inyo.

Please see www.crazysutherland.com

@ callcentergurl8:

taga sutherland ka pa din ba? oo nga masyadong nagmamaganda tong company na ito. pati nga daw mga HR peeps e biatch. yung friend ko kumuha lang ng cert of employment, sinabihan pa na wala daw syang oras para sa pag print ng COE. tama ba naman yun? at kapag nagreklamo ka, ihanda mo na ang sarili mo dahil ikaw na ang next na kakatayin daw :rotflmao: di ba nila alam na ubod ng dami na ng call center at isa-isa nang naglalayasan ang mga tao sa kanila? mahirap kasi sa ibang agents, di na nagrereklamo sa labor dahil iniisip nila abala lang at madami pang ibang call center. sana maisip nila na di titino ang mga ganitong kumpanya kung tino-tolerate nila ang pag-terminate ng illegal. sabagay, may point din sila kasi ubod ng tagal ng sistema ng hustisya dito hekhek.

@ pinoynetwit:

tama ka dyan kasi madami din nagsasabi na kahit di ganun kalaki kagaya sa suth yung sweldo sa IBM daksh, maalaga sila sa employees. yun ang mahirap pantayan di ba? kapag nararamdaman ng mga employees na may pakialam sa kanila ang company, di ganun kataas ang atrition rate *okay* pareho din sa sykes, madami nagsasabi na maganda ang benefits kahit di ganun kalaki ang sahod. minsan front lang talaga ang malaking salary pero kalaunan, kulang pa din. lalo na daw sa suth, puro pa dispute at madami ang naiimyerna :rotflmao:

[angelica0707]

hey what's going on na ba sa suth??? updates??? si crushkita parang nanahimik ata

[cartz]

hello, angelica0707. bihira na lang kita makita sa ym ah. iba na talaga mga boss; super busy lage. :P

[joseph_lomb0s]

pangit b tlaga sa sutherland? baka depende lang sa acct?

[sapsap_21]

sino taga sutherland dito? may kilala kayong joel, sa higher position? heheheh!!

[buddyglass]

hey! i stumbled upon this thread while following posts about a certain manager from his previous call center to here...mixed emotions talaga mararamdaman mo dito, there's the easy accounts and cool work atmosphere on the one hand, and all other problems on the other. but i don't think the company's any better or worse than the industry leaders. ako so far masaya pa, nasa tao naman yan e, masaya din ako with the thought that i can up and go anytime i want... daming call centers na may email account diba?

[joseph_lomb0s]

^ buddyglass, makikita mo kung maganda ang palakad ng call center base sa atrition rate.

[wandergirl]

sino taga sutherland dito? may kilala kayong joel, sa higher position? heheheh!!

what's up with this joel? isa rin ba sya sa may kaso ng SH sa suth? hahaha

[wandergirl]

sino taga sutherland dito? may kilala kayong joel, sa higher position? heheheh!!

what's up with this joel? isa rin ba sya sa may kaso ng SH sa suth?

[Pronghorn]

Sutherland is fine with me. eBay's a good account!

[rvdh]

Hi there. I am conducting an independent study about BPO/KPO industry, particularly Contact / Call Centers here in the Philippines. I need some info about recruitment and employment practices. Is there anyone here who can help me? I need to interview an insider for this info is not available over the net or in annual reports. If you can help me or refer anyone that can provide info, kindly PM me or email me at raymondvincenthernandez@yahoo.com.You can also contact me through mobile no. 09275904586.

I hope to hear from you guys.

[fried_mamon]

share ko lang ha, syempre as u know maraming sites ang sykes, im from burgundy- sykes, nagulat na lang kaming mga sykesers ng biglang sumulpot ang mga taga sutherland na parang kabote sa 31 floor and penthouse??? hahahahaha, ok **** sila muka naman silang mga tao..

[callcenterbum]

Anyone interested na lumipat Wachovia Bank sa Alabang send na kayo resume sa callcenterbum@hotmail.com!!!

Pioneer batch po ito!!! May sariling building sa Alabang at malalaki ang workstations may sarili ka pang pedestal hehe

The client is really employee friendly, sila pa ang nagdedemand na dapat maayos ang kalagayan ng mga agents coz they believe that if the agents are happy the customers will be happy as well.

Apply na kayo!!!!

[joseph_lomb0s]

Anyone interested na lumipat Wachovia Bank sa Alabang send na kayo resume sa callcenterbum@hotmail.com!!!

Pioneer batch po ito!!! May sariling building sa Alabang at malalaki ang workstations may sarili ka pang pedestal hehe

The client is really employee friendly, sila pa ang nagdedemand na dapat maayos ang kalagayan ng mga agents coz they believe that if the agents are happy the customers will be happy as well.

Apply na kayo!!!!

ano po acct at magkanu basic?

[callcenterbum]

Account is Wachovia Bank, company is Genpact. Salary will be based on your current package as high as 25K.

[Vanila cream]

call center bum = genpact kadin ba?

[callcenterbum]

call center bum = genpact kadin ba?

Nope :) pero I have friends na taga dun gusto ko sana din apply kaso malayo ako sa alabang. Iniisip ko pa kung willing ako relocate hehe

[joseph_lomb0s]

Account is Wachovia Bank, company is Genpact. Salary will be based on your current package as high as 25K.
toxic ba itong acct na ito? naghandle na kc ** ng financial acct. chase credit card. worth ba mag apply **?

[ElGato]

What's the interview process like if you apply in person? What if you apply by e-mail? Do they call you? Whether in person or by phone, do they tell you after the interview if you've made it to the next step, or do they tell you <crap?> "like we'll be in touch after we check out the other applications" instead of saying that you didn't make it to the next stage?

[ElGato]

MultplePosting

[ElGato]

Same as previous post

[ElGato]

See previous post...

[ElGato]

Coz I would definitely prefer to be told "I'm sorry, but you aren't good enough"... or maybe "We don like you dude!"... as long as they're frank rather than 'trying not to hurt my feelings'.... experienced that crap with all the call centers I've applied to so far... they tell you crap like "We'll call you... blah blah blah".... I'd like to at least get some feedback on how badly I did in an interview so that I can improve my interview skills... so if Sutherland does the same as all those other companies, then I'd like to know so I can be prepared for it... anyone?

[joseph_lomb0s]

totoo bang lagi may disputes sa salary dito at basta na lang nagtatangal ng agent without final warning?

[angelica0707]

*** walang final warning matagal ng issue yan....mmmmmm *** dispute... hehehe madaming taong involve dyan...

[Toypetix]

@sapsa_21: i'm from suth and i know somebody named joel... Higher position? i think he's one of the higher-ups in one of the tech accounts here in suth makati... i dunno if we're talking about the same joel but from what i've heard from the people in his account, this joel is a royal a**h**e daw e...

Anyway, with regard to the topic at hand, i'm in the middle of loving and hating suth...

Why?

Love it because in less that a year's time, i got promoted TWICE. Started here November last year, got my first promotion as a Senior Agent last May, and now, i already am a Program Supervisor since October. Not bad, huh?

hate it because in some accounts, the management just sucks! In one of the tech accounts here in Makati, the management is so anti-agents that they have to let go of one person i know that didn't do anything wrong. from what i heard, the head honcho of this acct decided to remove the person so as to preserve good client relations daw.

Oh, and one more thing, PAY DISPUTES! I was with sykes for a year back in 2004 and ang masasabi ko lang, pag nagkaroon ka ng dispute sa sykes, katangahan mo na yun!

[cleantone23]

sino sa inyo may banda dito? PM nyo **** s akin contact #'s, may gig kami kailangan namn ng kasabay :D

[declan]

sutherland really are a scary company and i would have to say to anybody thinking of applying there to forget it as they simply cannot handle staff or even look after them. I am sorry to say this as i was involved in the strat up her in manila and i became deeply disappointed in the way they treated people. bullying and intimidation are rife within the company and a small mafia contraol the operation here in the Philippines. They have an even worse record in India. so dont say you werent warned salamat po

[bronxdude]

sutherland's fine with me. :)

Kelan 13th month natin?

[teancum]

any news about the davao site? kelan start ang operations? saan banda sa davao city?

[callcenterbum]

Sa Davao site? Yung na Imbestigador kse di pinasahod mga trainees nila? :D

[teancum]

Hi,

Meron bang mga Recruitment or HR people from Suth dito? Follow-up ko lang sana yung application ko sa Davao site eh... Di pa rin tumatawag ang HR...

[burn_my_world]

Kelan pinalabas yung imbestigador about Suth? Di ko napanood, explain naman jan callcenterbum

[elycu947]

sa local tv news dito pinalabas...bigla kasi nawala ang mga taga sutherland bago pa matapos ang training nila...nawala ang bus, ang mga gamit, yung mga offices nakasara...so nag freak out ang mga trainees...ayun pina-TV...nung na TV...biglang nagsibalikan sila dito at nag hiring ulit na parang walang nangyari at ang batch 2 trainees ayun babooo na...di na nakapasok pa....ito ang call center na walang batch 2 or wave 2 ever hehehehhe.....

gusto ko pumasok kasi, happy pa naman halos lahat ng mga nakakausap ko dito...baka mag bago na dito sa davao ang sutherland...14t ang opening with all the benefits.....

[fuschia_boy]

For non-voice account:
Php 12 thou ang basic at Php 4 thou ++ ang allowance.

For voice account: (Hindi naman lahat)
Php 14 thou ang basic at Php 4 thou ++ ang allowance.

At kung may experience ka, aba swerte mo kasi malaki ang bigay nila ng premium. Ako nga nagulat sa offer sa akin eh. He He He.

Nag simula sa Sutherland last May 2007. Tagal na rin ano!!!

[singled_out]

hehe buti nga sa suth na yan. dami daw ********* dyan pati halos lahat ng mga taga HR salbahe daw. may friend ako na nagwork dyan at sobrang bwisit sya. kung pa-imbestigador din nya kaya no kasi ayaw sya pansinin dahil kulang backpay na binigay hehehe! tabi-tabi lang sa mga taga sutherland na mababait naman. napansin ko din sa thread na to andami nagrereklamo dyan, konti lang may magandang feedback :p

[callcenterbum]

i used to be an employee as well... grabe bulok nga talaga ang HR... malapit lapit na din ako lumapit sa imbestigador.. 3 months na wala pa din backpay ko... malas ko lang kung pag nakuha ko eh mali pa computation... goodluck talaga.

[nyack]

nandyan pa ba yung manager na nordon wong ang pangalan? mataas na manager yun eh. i mean yung posisyon, pero bansot sya hehe

[cartz]

Director na po ata sya. Magaling un si Nordon eh. :)

[bronxdude]

^^ he's the outgoing SPM sa account namin. yeah he's good. pero yung kapalit nya sa account namin, i doubt it.

[cartz]

lol.

bronx: us ka or uk?

[bailey17]

share ko lang po

i applied last wednesday, passed the written exam. sa written exam, para kaming nagtou-tour sa buong 9th floor, paikot ikot, ito po ang elevator, dito naman ang cr, ito ang guard namin dito, dito reception,,,kasi di alam kung saan kami ilalagay. ewan ko, bago siguro yung recruiter na yun. in the middle of the exam pa, pinalipat kami ng pwesto, ok lang naman sana until sa mga susunod na eksena,,,

passed the initial interview. i told my interviewer that i'm interested in applying for a daytime job because i have classes at 6-9pm twice a week. i read from one the threads that sutherland offers a daytime job that will not conflict my class schedule, ayan ang dahilan kaya nag apply ako. and i stressed that to my interviewer. sabi nya the account i'm referring to is not yet hiring, wait daw ako na mag open, ok naman sakin.

kinabukasan, thursday, a recruiter contacted me and asked me to be at their office at 1:15pm friday for my language interview. i asked the recruiter if the account i'm interested in applying for is already open, hindi sya nagbigay ng ibang info, basta language interview ko daw yun, go naman ako.

eto napo, friday, 1:15PM, hindi pako naglulunch kasi sandali lang naman ang interview i suppose and SINCE SCHEDULED, I SUPPOSE THEY WILL BE RESERVING THAT TIME PARA SA INTERVIEW KO. dumadami ang applicants sa labas, which is normal sa mga call centers. makalipas ang isang oras, hindi pako natatawag. konting patience, nakakain naman ako ng 2 brownies bago ako umalis. pero hanggang anong oras tatagal yun? Sabi ng mamang nagdye ng red ng hair na majonda na, JUST LET THEM WAIT. d@rn! Umiikot napo ang **** ko sa upuan kasi roughly 2 hours nakong naghihintay eh scheduled ang interview ko at nadigest ko na masyado ang brownies, nararamdaman ko nang umaasim na sikmura ko. well, lesson: kumain bago pumunta ng interview. o sya, sige na. naghuhulas na make up ng mga babaeng kasabay ko, at madami na ang nababadtrip. may mga mas maaga pa sakin at di pa din natatawag. hay! sa madaling salita, natapos ang language interview, pinabalik ako later that night for my final interview. AGAIN, I TOLD THE RECRUITER THAT I'M INTERESTED IN APPLYING FOR A DAYTIME JOB BUT MY INTERVIEWER TOLD ME THAT THE ACCOUNT IS NOT YET OPEN, WOULD LIKE TO KNOW IF THE ACCOUNT IS ALREADY HIRING. EXPLAINED TO HER THAT IM IN SCHOOL YADDA YADDA. sabi nya YES, THEY'RE HIRING, THEY OPENED YESTERDAY LANG.

come my final interview, sinabi ko agad ang reason ko ng pag apply at sabi sakin ng interviewer ko na wala silang day shift. sinummarize ko sa kanya lahat ng sinabi ko sa mga recruiters na nakausap ko at nag interview sakin bago ako makarating sa stage na yun. at nilinaw nyang wala silang day shift. sabi ko sa kanya MA'AM , DO YOU MEAN TO SAY THAT THERE IS A MISCOMMUNICATION? explaining nga ang nangyari, sinabi nalang nya, na hindi daw nagkamali, kung di daw pwede sa account nya, meron pa namang ibang account. L()RD! ALAM NA NGA NILA NA HINDI AKO PWEDE DUN SA ACCOUNT NA YUN, SINABI KO PREFERENCE KO, BAKIT PINAHIRAPAN PA NILA AKO? WASTE OF TIME AND EFFORT! :grrr: :grrr:

sunod, pinababa ako to give my assessment papers to another hr person. nagtanong agad ako ng concern ko nga, sabi nya sakin PST LANG ANG MAY DAYSHIFT? :grrr: :grrr: WTH?! NATURAL, HINDI AKO NAGAAPPLY PARA MAG PST SA WHOLE STAY KO SA COMPANY! dy()smiyo! bakit naman sasabihin sakin ng unang nag interview sakin na MAY ACCOUNT NA DAYSHIFT HINDI PALANG OPEN KUNG PST LANG NAMAN PALA YUN. :grrr: :grrr: :grrr:

pakiramdam ko ginag() ako sa buong proseso, false hopes ang binigay sakin. recruiters naman, sana naman bigyan nyo kami ng tamang info. employees and other applicants sana wag mangyari sa inyo to.

[callcenterbum]

share ko lang po

i applied last wednesday, passed the written exam. sa written exam, para kaming nagtou-tour sa buong 9th floor, paikot ikot, ito po ang elevator, dito naman ang cr, ito ang guard namin dito, dito reception,,,kasi di alam kung saan kami ilalagay. ewan ko, bago siguro yung recruiter na yun. in the middle of the exam pa, pinalipat kami ng pwesto, ok lang naman sana until sa mga susunod na eksena,,,

passed the initial interview. i told my interviewer that i'm interested in applying for a daytime job because i have classes at 6-9pm twice a week. i read from one the threads that sutherland offers a daytime job that will not conflict my class schedule, ayan ang dahilan kaya nag apply ako. and i stressed that to my interviewer. sabi nya the account i'm referring to is not yet hiring, wait daw ako na mag open, ok naman sakin.

kinabukasan, thursday, a recruiter contacted me and asked me to be at their office at 1:15pm friday for my language interview. i asked the recruiter if the account i'm interested in applying for is already open, hindi sya nagbigay ng ibang info, basta language interview ko daw yun, go naman ako.

eto napo, friday, 1:15PM, hindi pako naglulunch kasi sandali lang naman ang interview i suppose and SINCE SCHEDULED, I SUPPOSE THEY WILL BE RESERVING THAT TIME PARA SA INTERVIEW KO. dumadami ang applicants sa labas, which is normal sa mga call centers. makalipas ang isang oras, hindi pako natatawag. konting patience, nakakain naman ako ng 2 brownies bago ako umalis. pero hanggang anong oras tatagal yun? Sabi ng mamang nagdye ng red ng hair na majonda na, JUST LET THEM WAIT. d@rn! Umiikot napo ang **** ko sa upuan kasi roughly 2 hours nakong naghihintay eh scheduled ang interview ko at nadigest ko na masyado ang brownies, nararamdaman ko nang umaasim na sikmura ko. well, lesson: kumain bago pumunta ng interview. o sya, sige na. naghuhulas na make up ng mga babaeng kasabay ko, at madami na ang nababadtrip. may mga mas maaga pa sakin at di pa din natatawag. hay! sa madaling salita, natapos ang language interview, pinabalik ako later that night for my final interview. AGAIN, I TOLD THE RECRUITER THAT I'M INTERESTED IN APPLYING FOR A DAYTIME JOB BUT MY INTERVIEWER TOLD ME THAT THE ACCOUNT IS NOT YET OPEN, WOULD LIKE TO KNOW IF THE ACCOUNT IS ALREADY HIRING. EXPLAINED TO HER THAT IM IN SCHOOL YADDA YADDA. sabi nya YES, THEY'RE HIRING, THEY OPENED YESTERDAY LANG.

come my final interview, sinabi ko agad ang reason ko ng pag apply at sabi sakin ng interviewer ko na wala silang day shift. sinummarize ko sa kanya lahat ng sinabi ko sa mga recruiters na nakausap ko at nag interview sakin bago ako makarating sa stage na yun. at nilinaw nyang wala silang day shift. sabi ko sa kanya MA'AM , DO YOU MEAN TO SAY THAT THERE IS A MISCOMMUNICATION? explaining nga ang nangyari, sinabi nalang nya, na hindi daw nagkamali, kung di daw pwede sa account nya, meron pa namang ibang account. L()RD! ALAM NA NGA NILA NA HINDI AKO PWEDE DUN SA ACCOUNT NA YUN, SINABI KO PREFERENCE KO, BAKIT PINAHIRAPAN PA NILA AKO? WASTE OF TIME AND EFFORT! :grrr: :grrr:

sunod, pinababa ako to give my assessment papers to another hr person. nagtanong agad ako ng concern ko nga, sabi nya sakin PST LANG ANG MAY DAYSHIFT? :grrr: :grrr: WTH?! NATURAL, HINDI AKO NAGAAPPLY PARA MAG PST SA WHOLE STAY KO SA COMPANY! dy()smiyo! bakit naman sasabihin sakin ng unang nag interview sakin na MAY ACCOUNT NA DAYSHIFT HINDI PALANG OPEN KUNG PST LANG NAMAN PALA YUN. :grrr: :grrr: :grrr:

pakiramdam ko ginag() ako sa buong proseso, false hopes ang binigay sakin. recruiters naman, sana naman bigyan nyo kami ng tamang info. employees and other applicants sana wag mangyari sa inyo to.

Sad to say pero hindi na bago ito sa kumpanya na ito. Sobrang palpak ang HR ng Suth. Common na din dyan ang nawawala ang resume sa sobrang sabog sabog sila. Including na din Finance kaya sobrang dami disputes sa pay kapag nagreklamo ka naman hugas kamay lahat sila na kesyo India na daw kase nag pro process ng pay. Madami sa mga ahente umaalis na lang sa sobrang inis dahil yung mga disputes nila naiipon na lang ng naiipon hanggang magsawa ka na mag dispute. Wala din ngipin ang HR dyan, kung sa ibang kumpany na didisiplina nila ang mga empleyado at managers na abusado dyan wala pakialam ang HR kahit pa bastos mga managers nila. Kahit mag escalate ka pa sa HR head masasayang lang laway mo. Sa Suth ang patakaran ay sindakan, sobrang walang professionalism pero wala pa din gnagawa HR kse mga wala ng pakialam. At kung taga Suth ka naman at balak mag resign goodluck sa mga backpay nyo be prepared to wait for more than 3 months dahil again India daw ang nag pro process. No one takes ownership of anything in that company puro pasahan ng sisi. So think twice before you apply here. Mas madami pa dyan matinong call centers maghanap na lang kayo ng iba.

[BeePeeOOO]

kakalungkot naman nangyayari dyan sa inyo. Why not try here at IBM-Daksh. Our Indians here our very friendly and we are sensitive to gripes and grumblings by employees!

[bailey17]

Sad to say pero hindi na bago ito sa kumpanya na ito. Sobrang palpak ang HR ng Suth. Common na din dyan ang nawawala ang resume sa sobrang sabog sabog sila. Including na din Finance kaya sobrang dami disputes sa pay kapag nagreklamo ka naman hugas kamay lahat sila na kesyo India na daw kase nag pro process ng pay. Madami sa mga ahente umaalis na lang sa sobrang inis dahil yung mga disputes nila naiipon na lang ng naiipon hanggang magsawa ka na mag dispute. Wala din ngipin ang HR dyan, kung sa ibang kumpany na didisiplina nila ang mga empleyado at managers na abusado dyan wala pakialam ang HR kahit pa bastos mga managers nila. Kahit mag escalate ka pa sa HR head masasayang lang laway mo. Sa Suth ang patakaran ay sindakan, sobrang walang professionalism pero wala pa din gnagawa HR kse mga wala ng pakialam. At kung taga Suth ka naman at balak mag resign goodluck sa mga backpay nyo be prepared to wait for more than 3 months dahil again India daw ang nag pro process. No one takes ownership of anything in that company puro pasahan ng sisi. So think twice before you apply here. Mas madami pa dyan matinong call centers maghanap na lang kayo ng iba.

hay! ano ba yan?! bakit ba ngayon ko lang binasa ang thread na ito. dapat bago ako nag apply eh nagvisit nako dito, hindi sana nasayang ang oras ko. kasi naman hirap akong maghanap ng cc na di magkakaconflict sa class sched ko, kaya ayun. haaay! :( :depressed:

[bailey17]

kakalungkot naman nangyayari dyan sa inyo. Why not try here at IBM-Daksh. Our Indians here our very friendly and we are sensitive to gripes and grumblings by employees!

mabuti naman. nagtanong ako jan, hindi daw pwede kasi nagsschool ako, mahihit yung klase ko :(

[joseph_lomb0s]

^ parang ayaw ko na mag apply **.

[BeePeeOOO]

So sad. Di kaya iniinis ng mga Indian management ang mga Pinoy para mag-resign sa ExportBank site? Meron namang Clark, Davao, Naga City and soon to be sa Dumabguete ang sites ng Sutherland. mas mura ang pay doon.

[TitanOne]

All i can say is, Suth is good training ground for people with no experience, when i was there i jumped 6 positions.. However they underpay people.. 45K for a Program Manager? -Provincial rate daw eh..

Winded up w/ a dream job; because of COPC & Six Sigma.. Although it takes 12 hours of labor a day including restdays and for you to submit to your Manager's bidding.

[FŁąvioŦØЯЯË™®]

Sabi nila ganito daw sa Sutherland.

CSR 8k + 4,200 = 12,200 no experience
10K + 4,200 = 14,200 experienced

TSR 9k + 4,200 = 13,200 no exp
11k + 4,200 = 15,200 w/ exp

:confused: totoo ba?:eek:

[TitanOne]

Sabi nila ganito daw sa Sutherland.

CSR 8k + 4,200 = 12,200 no experience
10K + 4,200 = 14,200 experienced

TSR 9k + 4,200 = 13,200 no exp
11k + 4,200 = 15,200 w/ exp

:confused: totoo ba?:eek:

Yup.. pero sa Suth Pampanga yung rates na yan.. Provincial rate daw kasi?

Program Manager nga nila 45k lang eh! :mecry:

[she_devil888]

right, that is if internally hired. might as well go to other centers and have them rehire you. i know 1 APM at clark who gets 80k. poor PM.

[pinoynetwit]

Balita ko ang mataas magbayad sa OM dyan ay yung eBags account.

[TitanOne]

right, that is if internally hired. might as well go to other centers and have them rehire you. i know 1 APM at clark who gets 80k. poor PM.

Parang Kilala ko to.. eto ba yung APM ng isang ISP account na umalis tapos naging Ops Manager sa isang Call Center sa RCBC makati?*okay*

He just got promoted lately...:hmm:

[TitanOne]

Balita ko ang mataas magbayad sa OM dyan ay yung eBags account.

The bigger the *Toooot**, the higher the pay. :naughty:

[ElGato]

angelica0707, secret kung *** c "R" basta super kool and super sweet daw. Fil-Am sya and he's a sharp dresser and gets along with all. Crush ko na ata sya! hahaha :lol:


As for news of other sites...Iloilo meron na Suth COL there and Davao ata next site for center.

May I know where Iloilo's Sutherland office is? I'd like to apply.

[pinoycallcenter]

hi, we would like to invite everyone to join us at http://www.pinoycallcenter.com

......see you there

[_Reversed_]

Sad to say pero hindi na bago ito sa kumpanya na ito. Sobrang palpak ang HR ng Suth. Common na din dyan ang nawawala ang resume sa sobrang sabog sabog sila. Including na din Finance kaya sobrang dami disputes sa pay kapag nagreklamo ka naman hugas kamay lahat sila na kesyo India na daw kase nag pro process ng pay. Madami sa mga ahente umaalis na lang sa sobrang inis dahil yung mga disputes nila naiipon na lang ng naiipon hanggang magsawa ka na mag dispute. Wala din ngipin ang HR dyan, kung sa ibang kumpany na didisiplina nila ang mga empleyado at managers na abusado dyan wala pakialam ang HR kahit pa bastos mga managers nila. Kahit mag escalate ka pa sa HR head masasayang lang laway mo. Sa Suth ang patakaran ay sindakan, sobrang walang professionalism pero wala pa din gnagawa HR kse mga wala ng pakialam. At kung taga Suth ka naman at balak mag resign goodluck sa mga backpay nyo be prepared to wait for more than 3 months dahil again India daw ang nag pro process. No one takes ownership of anything in that company puro pasahan ng sisi. So think twice before you apply here. Mas madami pa dyan matinong call centers maghanap na lang kayo ng iba.

haha totoong totoo talaga! nagmamalaki pa sila na dumadami na sites nila e strategy yun kasi sa province mahirap maghanap ng work kaya dun na lang sila. sa makati kasi although madami nag-aaply, madami talagang umaalis. tignan nyo puro na lang negative feedback tong sutherland. dalawang taon na nagmamaganda na. palibhasa natatakot na sila dahil tambak na kaso nila sa nlrc. baka kaya gusto nila sa province para malayo sa labor :rotflmao: sabagay meron din naman pwede din sumbungan dun pero hassle na. as in andami kong kakilala na umaabot sa langit ang galit dahil daw antagal makuha backpay tapos kulang pa! tapos yung hr pa daw ansusungit at galit pa na sasabihin na within 30-45 days naman talaga yung waiting period. di ba nahihiya yung mga nagma-manage sa suth at napa-media na ang suth? matitigas na ata talaga mga muka e di na natatablan :rotflmao:

[callcenterbum]

dumadami nga ang sites puro mediocre naman, pati stats ng mga acct dinuduktor para pag dating sa client pasado hehe

[pretty.88]

angelica0707, secret kung *** c "R" basta super kool and super sweet daw. Fil-Am sya and he's a sharp dresser and gets along with all. Crush ko na ata sya! hahaha :lol:


As for news of other sites...Iloilo meron na Suth COL there and Davao ata next site for center.


ahaha.. parang kilala ko din yang si "R" fave song ba nya yung 'closer u& i?" diba bf nya *** adce (utilitites) sa ebp?pero di ko na nakikita yun now siguro isinama na nya sa clark eh :rotflmao:

but yeah he's nice i agree with u..

i was with sgs for more than 2 yrs, kelangan ko umalis dahil nasusuka ako sa mala-palengkeng environment sa 21st flr (not the email support)..at ang SPM dun eh napaka manyakis, mahilig mang himas..yung bagong promote na PM dun at APM? naku, daig pa ang linta sa pagkapit sa SPM na kulot..kakaiba talaga sila...

yung mga TL dun sobrang yayabang, lalo na yung 2 matabang TL na lalake, na walang ginawa kundi makipag inuman sa mga agents nila, ang galing pa magmanipula ng iroz at QA ng mga agents nila ha..tsk tsk tsk..ako nga yung 4 na absent ko naging zero dahil sa 'magic' ni TL eh.at eto pa, tinanatnaong pa kung ilang oras na OTRD ang gsuto ko ha.. galing talaga ni pardz..sana lang di sya mabuko sa mga pinag gagagawa nya...

on the contrary, madaming magagling dun, kaya lang sa ibang acct na-promote :bop:

[TitanOne]

ahaha.. parang kilala ko din yang si "R" fave song ba nya yung 'closer u& i?" diba bf nya *** adce (utilitites) sa ebp?pero di ko na nakikita yun now siguro isinama na nya sa clark eh :rotflmao:

but yeah he's nice i agree with u..

i was with sgs for more than 2 yrs, kelangan ko umalis dahil nasusuka ako sa mala-palengkeng environment sa 21st flr (not the email support)..at ang SPM dun eh napaka manyakis, mahilig mang himas..yung bagong promote na PM dun at APM? naku, daig pa ang linta sa pagkapit sa SPM na kulot..kakaiba talaga sila...

yung mga TL dun sobrang yayabang, lalo na yung 2 matabang TL na lalake, na walang ginawa kundi makipag inuman sa mga agents nila, ang galing pa magmanipula ng iroz at QA ng mga agents nila ha..tsk tsk tsk..ako nga yung 4 na absent ko naging zero dahil sa 'magic' ni TL eh.at eto pa, tinanatnaong pa kung ilang oras na OTRD ang gsuto ko ha.. galing talaga ni pardz..sana lang di sya mabuko sa mga pinag gagagawa nya...

on the contrary, madaming magagling dun, kaya lang sa ibang acct na-promote :bop:

This is very sad.. I know the account very well..

I dont know if you know, there was a pioneer who set-up everything from scratch.. Escalations, Rollback, etc.

Those were the golden years of N** the 2st floor i meant..

[pinoynetwit]

double post.

[pinoynetwit]

Ex-Suth employees, check your SSS remittances. You may be able to find something fishy like what I discovered. I do have a battery of well-known lawyers and media personalities who are ready to help me but I am still thinking as of now.

[SeraphicVision]

Ex-Suth employees, check your SSS remittances. You may be able to find something fishy like what I discovered. I do have a battery of well-known lawyers and media personalities who are ready to help me but I am still thinking as of now.

sutherland recently cascaded an email that all SSS remittances have been updated (up to nov07). may i know what sort of fishy issue did you discover? thanks.:)

[TitanOne]

sutherland recently cascaded an email that all SSS remittances have been updated (up to nov07). may i know what sort of fishy issue did you discover? thanks.:)

Usually Companies remit SSS contributions by quarter, this is to minimize overflow in paperwork..

[callcenterbum]

Usually Companies remit SSS contributions by quarter, this is to minimize overflow in paperwork..

well this wasnt a quarter so go figure.

[btabernacle2000]

any info about the personality of GM mr riki dacanay? thanks

[SeraphicVision]

well this wasnt a quarter so go figure.

mine was updated for 3 months: sep, oct, nov 07. if they r true to their word, the next update should be for dec07, jan08, feb08. i would expect the update announcement next month, mar08.

[SeraphicVision]

any info about the personality of GM mr riki dacanay? thanks

mr. dacanay is now assistant vice president. i don't know him very well to give you any info. :confused:

[pulvoron]

Hi guys! just want to ask if you have any idea what kind of account they will have at sutherland tarlac??? sabi kasi they will start the site this march 2008 e...salamat po!:)

[pinoycallcenter]

hi po sa lahat!

iniimbitahan ko po kayong lahat na sumali samin sa http://www.pinoycallcenter.com.....

kita kitz po tayo dun

maraming salamat po

[pretty.88]

This is very sad.. I know the account very well..

I dont know if you know, there was a pioneer who set-up everything from scratch.. Escalations, Rollback, etc.

Those were the golden years of N** the 2st floor i meant..

parang kilala kita. :bashful: nasa rcbc ka pa rin ba titan? malapit na rin ako lumipat jan!!

[ykram17]

ganito lang yan,, kung gusto nyo ng jologs environment sa suth kayo mag apply.. hehehe

[TitanOne]

parang kilala kita. :bashful: nasa rcbc ka pa rin ba titan? malapit na rin ako lumipat jan!!

Oo nandito ako sa RCBC :naughty: :lol:

Ako yung Rep na naging PM sa clark :rotflmao:

[SeraphicVision]

Oo nandito ako sa RCBC :naughty: :lol:

Ako yung Rep na naging PM sa clark :rotflmao:

aha, now I know u. there was only 1 agent who made it as pm sa suth. such a loss when u resigned! ;) hope you're happy sa rcbc.

[TitanOne]

aha, now I know u. there was only 1 agent who made it as pm sa suth. such a loss when u resigned! ;) hope you're happy sa rcbc.

Correction there are 3 Reps who came from NetS***** who became Program Managers... One is your current PM and the other was one of my reps who now takes care of PPNA..

Pero yeah.. i miss everyone there.. sayang the people was ok.. it's just that suth doesn't know how to take care of it's home grown talent..

[SeraphicVision]

.. it's just that suth doesn't know how to take care of it's home grown talent..

as unfortunate as that statement may be, i have to agree. in my year and a half in this company, i have seen so many good people go. there is a serious leadership crisis in sutherland, aggravated by amateurish people management. such a pity. :mecry:

[thesassyshop]

i applied here. passed everything. will wait for their call daw next week cos they don't have a "ramp" pa. don't know what not having a ramp means but i'll wait anyway. :-)

[angelica0707]

mr. dacanay is now assistant vice president. i don't know him very well to give you any info. :confused:

U Serious???!!! He's now an AVP???

[angelica0707]

i applied here. passed everything. will wait for their call daw next week cos they don't have a "ramp" pa. don't know what not having a ramp means but i'll wait anyway. :-)

i believe they meant an increase in work process or an increase in demand.

[SeraphicVision]

U Serious???!!! He's now an AVP???

yes. pero wala pa ring country manager.

[Vector1]

i applied here. passed everything. will wait for their call daw next week cos they don't have a "ramp" pa. don't know what not having a ramp means but i'll wait anyway. :-)

You know just a word of advice, make this as your least of your priority companies. Backread on some threads, you would see that it would be your biggest mistake in working here.

Just my two cents, but I hope you do trust me on this.

[TitanOne]

Just my two cents, but I hope you do trust me on this.

There are two sides to every story.. My take on your reaction is simple..

Both are Plausible -> Working at Suth is both good and bad..

Good - Becasue you'll learn the basics of call center management, exposures to COPC which suth has developed from its foundation core
Bad - You'll be underpaid, under-appreciated, over-worked and over-stressed while your boss sits at his desk , wondering who to hit on next. :rolleyes:

[lynfinity]

sa local tv news dito pinalabas...bigla kasi nawala ang mga taga sutherland bago pa matapos ang training nila...nawala ang bus, ang mga gamit, yung mga offices nakasara...so nag freak out ang mga trainees...ayun pina-TV...nung na TV...biglang nagsibalikan sila dito at nag hiring ulit na parang walang nangyari at ang batch 2 trainees ayun babooo na...di na nakapasok pa....ito ang call center na walang batch 2 or wave 2 ever hehehehhe.....

gusto ko pumasok kasi, happy pa naman halos lahat ng mga nakakausap ko dito...baka mag bago na dito sa davao ang sutherland...14t ang opening with all the benefits.....

Yung 14k ba may allowances na yan? ano ba mga account sa suth davao? Tsaka is it true na pag experienced agent ka mas malaki ang job offer mo kaysa sa mga newbie sa industry?

[topseller]

There are two sides to every story.. My take on your reaction is simple..

Both are Plausible -> Working at Suth is both good and bad..

Good - Becasue you'll learn the basics of call center management, exposures to COPC which suth has developed from its foundation core
Bad - You'll be underpaid, under-appreciated, over-worked and over-stressed while your boss sits at his desk , wondering who to hit on next. :rolleyes:

^ WOW... I think I know you....

From the way you talk, and "whine", haha. There could only be one...

my previous boss? :naughty:

[TitanOne]

^ WOW... I think I know you....

From the way you talk, and "whine", haha. There could only be one...

my previous boss? :naughty:

Depends on how you define "Whine"..

Well to put words into it.. When i signed my new contract.. my eyes lit up just like a little kid opening a present on Christmas day..

Haha.. That was the time i realized.. I was trully underpaid, under-appreciated, over-worked and over-stressed

:rotflmao:

[orionspear]

okay sana dito, eh.. kaso nga lang some people from HR and Recruitment s_ck.. plus, tandaang umiwas sa UOL-Retention kung ayaw niyong magsayang ng oras..

[TitanOne]

okay sana dito, eh.. kaso nga lang some people from HR and Recruitment s_ck.. plus, tandaang umiwas sa UOL-Retention kung ayaw niyong magsayang ng oras..

:lol: :rotflmao: :lol: :rotflmao:

Sorry.. i cant help it..:bop:

[suth_sucks]

okay sana dito, eh.. kaso nga lang some people from HR and Recruitment s_ck.. plus, tandaang umiwas sa UOL-Retention kung ayaw niyong magsayang ng oras..

:rotflmao: how true! not to mention some sups and managers who are k@pal :naughty:

again just a reminder sa mga kukuha ng backpay nila. tignan nyo ng mabuti kung may dispute kayo kasi style na talaga ng suth na gawan ng "magic" ang backpay. kung maayos naman backpay mo, swerte mo na lang. pero andami kong kasama na may kulang pa yung backpay pero hinayaan nila kaysa ma-high blood sa mga incompetent na taga accounting at masusungit na hr. sa dami ng may dispute sa backpay, malaki ang nase-save nila o "nakukupit" kasi pinagtrabahuhan ng empleyado naman yun :grrr: kaya kung may dispute kayo, punta kayo sa nlrc kasi takot sila dun. sa una hindi sila pupunta pero sa huli pupunta din sa mga hearing kasi iwas sila demanda. pero wais din talaga tong suth kasi may 2-3 buwan pa sila para maghanda sa complaint at yung kulang mo sa backpay e napapakinabangan pa nila ng matagal :grrr:

[TitanOne]

:rotflmao: how true! not to mention some sups and managers who are k@pal :naughty:

again just a reminder sa mga kukuha ng backpay nila. tignan nyo ng mabuti kung may dispute kayo kasi style na talaga ng suth na gawan ng "magic" ang backpay. kung maayos naman backpay mo, swerte mo na lang. pero andami kong kasama na may kulang pa yung backpay pero hinayaan nila kaysa ma-high blood sa mga incompetent na taga accounting at masusungit na hr. sa dami ng may dispute sa backpay, malaki ang nase-save nila o "nakukupit" kasi pinagtrabahuhan ng empleyado naman yun :grrr: kaya kung may dispute kayo, punta kayo sa nlrc kasi takot sila dun. sa una hindi sila pupunta pero sa huli pupunta din sa mga hearing kasi iwas sila demanda. pero wais din talaga tong suth kasi may 2-3 buwan pa sila para maghanda sa complaint at yung kulang mo sa backpay e napapakinabangan pa nila ng matagal :grrr:


I don't know about you guys.. but Finance was never a problem when Irene Banias was incharge..

Just my two cents *okay*

[orionspear]

in all fairness naman kina Boss Ken and Boss Toni, mababait talaga sila.. most of the TLs are nice din.. i love the transparency thing namin dun.. dami ko pa namang nakilalang friends dun... sayang lang talaga kasi bihira lang ang tumatagal sa Retention.. mas marami pa ang umaalis dahil sa nature ng account kaysa sa payroll disputes..

[orionspear]

kaso nga lang some people from HR and Recruitment s_ck..

*cough*Ana Viray*cough*

pati ang mabait lang yata sa Recruitment, si Milo.. yung iba, sobrang taray, lalo na yung echuserang bakla dun.. kung taasan ka ng kilay, akala mo naman kung kagandahan!

[rouzen]

Hi guys, tanong ko lang kung hawak ba ng sutherlang and ebay trust and safety o ebay chat support lang? thanks

[dOnNa021]

*cough*Ana Viray*cough*


siya ba ang tinutukoy mo na mataray?hayy naku, i don't like her a bit..super taray siya, kala mo naman maganda..sana magpa-brace na siya..:lol:

http://www.tinypic.com/afkq52.gif

[dOnNa021]

:rotflmao: how true! not to mention some sups and managers who are k@pal :naughty:

again just a reminder sa mga kukuha ng backpay nila. tignan nyo ng mabuti kung may dispute kayo kasi style na talaga ng suth na gawan ng "magic" ang backpay. kung maayos naman backpay mo, swerte mo na lang. pero andami kong kasama na may kulang pa yung backpay pero hinayaan nila kaysa ma-high blood sa mga incompetent na taga accounting at masusungit na hr. sa dami ng may dispute sa backpay, malaki ang nase-save nila o "nakukupit" kasi pinagtrabahuhan ng empleyado naman yun :grrr: kaya kung may dispute kayo, punta kayo sa nlrc kasi takot sila dun. sa una hindi sila pupunta pero sa huli pupunta din sa mga hearing kasi iwas sila demanda. pero wais din talaga tong suth kasi may 2-3 buwan pa sila para maghanda sa complaint at yung kulang mo sa backpay e napapakinabangan pa nila ng matagal :grrr:

naku, baka maging problema ko to..when i got my last pay, nagkaron pako ng dispute kze *** isang VL ko naging unpaid..siguro kung may isa man akong reklamo sa suth, yung mga pay disputes, grabe talaga!minsan naisip ko mag-apply sa payroll department..:lol:

http://www.tinypic.com/afkq52.gif

[TitanOne]

naku, baka maging problema ko to..when i got my last pay, nagkaron pako ng dispute kze *** isang VL ko naging unpaid..siguro kung may isa man akong reklamo sa suth, yung mga pay disputes, grabe talaga!minsan naisip ko mag-apply sa payroll department..:lol:

http://www.tinypic.com/afkq52.gif

Hoy kilala kita! :love:

[kireiduse_me]

ako, i have decided to leave sutherland and one of the reason is PAYROLL DISPUTE... as always di na nila na solve *** problem na yan and now pinasa na nila sa India *** pag bibilang ng suswelduhin ng mga tao nila.

every payday may dispute ako, and i have suggested na nga na sana magkaron ng raffle para sa may mga dispute forms haha!

*** ana viray?! ay oo nagtataray ng walang karapatan... gusto ko nga bigyan ng kape para kabahan ng konte hehehe... sa hr - dalawang milo ang kaibigan ko... si milo cabards at si milo beks... mababait yan mga yan, nahahalo lang sa mga may UGALI kaya akala ng iba bad na sila...

at isa pa sobrang bagal ng pag process ng kung anu man papel sa HR jan, *** itr ko nga ako pa naghanap kasi di nila naiforward sa sup ko, un *** nasa block buster, eh ebay ako... kamusta naman? hinalungkat ko ang 4 na dangkal ng itr forms!

isa pa, *** payslip, kamusta naman na after 48 yrs saka mo pa lang maipi-print *** payslip mo? hay life! almost 2 yrs na din ako sa suth, and ma eend lang sa april 7... moving forward na po ako! yey....

[kireiduse_me]

Hi guys, tanong ko lang kung hawak ba ng sutherlang and ebay trust and safety o ebay chat support lang? thanks

hi! sutherland caters ebay NA and UK... they both have email and chat support... ang alam ko trust and safety din *** support nmin eh... sa fraud team ako... (before) :bashful: i'll miss deimon devil brats :mecry: *okay*

[dOnNa021]

Hoy kilala kita! :love:


hoy kilala din kita:bop: hahaha!

diba ikaw yung daddy ni lizzie?..:lol:

http://www.tinypic.com/afkq52.gif

[dOnNa021]

ako, i have decided to leave sutherland and one of the reason is PAYROLL DISPUTE... as always di na nila na solve *** problem na yan and now pinasa na nila sa India *** pag bibilang ng suswelduhin ng mga tao nila.

every payday may dispute ako, and i have suggested na nga na sana magkaron ng raffle para sa may mga dispute forms haha!

*** ana viray?! ay oo nagtataray ng walang karapatan... gusto ko nga bigyan ng kape para kabahan ng konte hehehe... sa hr - dalawang milo ang kaibigan ko... si milo cabards at si milo beks... mababait yan mga yan, nahahalo lang sa mga may UGALI kaya akala ng iba bad na sila...

at isa pa sobrang bagal ng pag process ng kung anu man papel sa HR jan, *** itr ko nga ako pa naghanap kasi di nila naiforward sa sup ko, un *** nasa block buster, eh ebay ako... kamusta naman? hinalungkat ko ang 4 na dangkal ng itr forms!

isa pa, *** payslip, kamusta naman na after 48 yrs saka mo pa lang maipi-print *** payslip mo? hay life! almost 2 yrs na din ako sa suth, and ma eend lang sa april 7... moving forward na po ako! yey....


hayy naku, sabi mo pa..yung resignation letter ko nga inulit ko pa ng gawa eh kze winala nila..hayy naku, gigil talaga ako sa ana viray na yan..muntik nako hinde makapagpigil sa kanya nung nakaraan..:lol:

eh yung nurse?yung matangkad na singkit!..hayy naku, napaka-epal..! nung nagpa-pirma ako ng clearance sa gti sa 25th floor, biglang umepal..kaya sinagot ko siya ng, "sino ka ba?.nangingialam ka sa usapan ng may usapan?":lol: nainis ako..anyway, resigned na naman ako that time kaya ok lang..kakagigil!:angry:

http://www.tinypic.com/afkq52.gif

[suth_sucks]

hahaha naku style na nga nila yan kasi nag-eexpand pa sila kaya yung mga ibang pera tinatabi nila muna kagaya ng sweldo ng employees siguro :D dalawang taon na yang suth hanggang ngayon wala pa silang sistemang matino? maiintindihan natin kung bagong call center pa talaga sila eh. naku manalangin na lang kayo na hindi kayo mahigh blood pag nakuha nyo yung backpay nyo hehe!

yung isang hr na parang bading, gail ata name nun, isa pang masungit yung bwisit na yun. hindi ko alam kung nandyan pa yun. daming bwisit dyan kaya yung matitino nadadamay.

[topseller]

I miss Suth...



























































NOT. haha.

[SeraphicVision]

I resigned last week from Sutherland! I'm FREEEEEE! *okay*

[joseph_lomb0s]

ano ba namang klaseng call center to???!!!

[dei-can-sing]

i agree that milo is nice. really nice. :)

[punkrock_kid]

isa lang masasabi ko sa suth! sana mag pull out na *** PayPal dahil puro payroll dispute. amf.

[banlician]

as unfortunate as that statement may be, i have to agree. in my year and a half in this company, i have seen so many good people go. there is a serious leadership crisis in sutherland, aggravated by amateurish people management. such a pity. :mecry:


Hi,

now lang ako nakapagbasa ulit ng thread na to. It's true na meron serious leadership crisis sa sutherland. Well, sad to say pero nung una kong nalaman ang Suth, I was so excited to apply here, but then, look at me now, 2 yrs na ako dito and..... well... time to pull the curtains down. Hello UAE!!! *okay*

[pinoynetwit]

In the 1st half of 2006 - when I was still there - I only had a pay dispute once. That was a regular holiday but paid a premium for only a special holiday.

[kemerloo]

Their HR/Recruitment sucks. Matindi!

[orionspear]

they still haven't found my endorsement papers.. T__T

[_aerdna_]

:grrr: I'm still with sutherland:mecry: :depressed: :depressed: :depressed: :depressed:

[punkrock_kid]

that's ok. as long as you're happy with them. hope you won't experience what we had experienced. lolz

[_aerdna_]

I've had disputed fortunately they were able to resolve it by next payroll. But everything is still toxic.. But I can say I'm still happy with the people I'm working with.

They are also aligning all salaries, so good news to all internally hired people. I think they started with the supervisor's salary already.

[silvertooth]

I was talking to a colleague today who has a friend in Suth-Clark and he mentioned that Suth sent 4 employees/reps to the U.S. for client training... but instead of going back to Clark after the training, they didn't go back to the Philippines instead... they went TNT. It also goes to say that Suth mgmt had decided to cancel other the planned trips of their other personnel to the U.S.

Can someone confirm or deny this rumor if it's true?

[_aerdna_]

They had issues with that account wherein agents went TNT in US, but they are still planning on sending other people to US for training on same account. Actually they sent more than 4 people and most of them came back.

[silvertooth]

They had issues with that account wherein agents went TNT in US, but they are still planning on sending other people to US for training on same account. Actually they sent more than 4 people and most of them came back.

Wow, the nerve of the reps! Did Suth try to make them go back or did they try to sue them? They let you travel free to the US, and look at the payback.. :eek:

[kemerloo]

yeah, kapal ng feslak!

[colby]

Hi everyone. I applied yesterday at Sutherland and is now scheduled for training on Monday. They offered me 13,000 pesos salary and 4000 allowance. I will have a 300 a day payment while still in training. I just want to ask if this is a good deal? How sure 'em I that I will land the CSR UK account and the 17,000 compensation that they promised after I completed the training? By the way, I'm a fresh graduate with zero working experience.

I'm I being to picky for having doubts about the company and should just accept the offer or should I still look for another opportunity at a different call center?

I need your thoughts guys before its too late.....

[SeraphicVision]

I applied yesterday at Sutherland and is now scheduled for training on Monday. They offered me 13,000 pesos salary and 4000 allowance. I will have a 300 a day payment while still in training. I just want to ask if this is a good deal? How sure 'em I that I will land the CSR UK account and the 17,000 compensation that they promised after I completed the training? By the way, I'm a fresh graduate with zero working experience.

Hi. The 17,000 they promised is, of course, the sum of 13000 and 4000. This is the standard deal for the compensation of the account. Of course, you would have to hurdle the training and certification assessments, thus, it would be up to you if you could land the CSR UK account. :)

[_aerdna_]

@colby

Good offer (for someone with no experience at all on the industry) na yun compared to other agents na currently working with the company.