Call centers that doesn't look at your educational attainment

[jeruel1977]

But looks into skills and willingness..

[j0hann]

nyek. halos lahat **** ata ng callcenters, skills ang hanap. im an undergrad (nde pa nga comp related course ko, and i haven't taken up any short comp/it courses) but iv worked for cvg, ambergris & siemens as technical support rep.

[doobiest]

i think what jeruel1977 means eh un call center na atleast tumungtong ka lang ng college pwede na..ako nga job offer na sa convergys na retract pa dapat daw inabot ko kasi "turd" year college... post nyo naman dito *** mga alam nyo..it would greatly help!!!!

[jeruel1977]

i think what jeruel1977 means eh un call center na atleast tumungtong ka lang ng college pwede na..ako nga job offer na sa convergys na retract pa dapat daw inabot ko kasi "turd" year college... post nyo naman dito *** mga alam nyo..it would greatly help!!!!

@doobiest: I totally agree with you! Kaya sa mag nakakabasa nito, try to help us naman. Maybe your companies are accepting college level people!? Please kindly inform us. Thank you very much..

[HansMon]

@doobiest: I totally agree with you! Kaya sa mag nakakabasa nito, try to help us naman. Maybe your companies are accepting college level people!? Please kindly inform us. Thank you very much..

I believe some of the other call centers are toying with the idea of accepting high school grads. Am just not sure if it is Teletech or Sykes or E-Tel.

At Convergys, you need to have either completed a two-year vocational course or have at least finished two full years of college (meaning bawal pa din ang irregular 3rd yr.).

One thing I've noticed of people who aren't college grads though: Getting in and being hired is not a problem. However when its time to promote from the agent level to the Team Lead or Ops Manager level, if you look at the candidate profiles of those in line for promotion, almost all of them are college grads. There is a direct correlation between finishing college and having the skills that will take you to the "next" level.

Hope that helps.

[jeruel1977]

I believe some of the other call centers are toying with the idea of accepting high school grads. Am just not sure if it is Teletech or Sykes or E-Tel.

At Convergys, you need to have either completed a two-year vocational course or have at least finished two full years of college (meaning bawal pa din ang irregular 3rd yr.).

One thing I've noticed of people who aren't college grads though: Getting in and being hired is not a problem. However when its time to promote from the agent level to the Team Lead or Ops Manager level, if you look at the candidate profiles of those in line for promotion, almost all of them are college grads. There is a direct correlation between finishing college and having the skills that will take you to the "next" level.

Hope that helps.

Thank you very much for sharing your thoughts..it is a big help for us.!!


any other comments and ideas... please share!!!

[jeruel1977]

I believe some of the other call centers are toying with the idea of accepting high school grads. Am just not sure if it is Teletech or Sykes or E-Tel.

At Convergys, you need to have either completed a two-year vocational course or have at least finished two full years of college (meaning bawal pa din ang irregular 3rd yr.).

One thing I've noticed of people who aren't college grads though: Getting in and being hired is not a problem. However when its time to promote from the agent level to the Team Lead or Ops Manager level, if you look at the candidate profiles of those in line for promotion, almost all of them are college grads. There is a direct correlation between finishing college and having the skills that will take you to the "next" level.

Hope that helps.

Thank you very much for sharing your thoughts..it is a big help for us.!!


any other comments and ideas... please share!!!

[Leah Alay-ay]

We have clients that require at least you finished you second year or any vocational course. Some don't care about the educational attainment as long as you have excellent communication skills.

If you're interested you can email me your resume leah.3i@q2hrs.com. :)

[pinoy_palaboy]

Miss Leah can I send my resume for a review then can you tell me if I'm qualified or not. And what companies can I pass my application?:bashful: :confused:

[pinoy_palaboy]

Miss Leah, I am willing to pass my resume to you for a review then would you please tell me if I am qualified for a call center job and what companies can I send my application. Please reply a.s.a.p. Thanks.

[jeruel1977]

any other comments!? It will be a great big help for us...

[blue_falcon]

There are other call centers who are accepting undergrads but they required those who have good comm skills. :lol:

[pinoy_palaboy]

@blue falcon: It would be great if you've given names of those companies that you know, what if I happen to have good or even above average oral and written communication skills. Though I did'nt finished my college course, can someone give a concrete info. regarding the subject matter?

[Leah Alay-ay]

alryt @pinoy_palaboy

[scriptkiddie]

Ambergris Solutions :) im an undergrad myself but as long as you have good comm skillz and excellent IT knowledge, you're in.

[jeruel1977]

I'll add that one to my list. Thank you very much.

Any other tips and informations!!???

[jeruel1977]

any other tips and informations? common guys..

[Mree]

APAC accepts undergrads but as for the internal promotion from an agent to whatever higher position, well you have to prove yourself first through your performance before taking in the position. But for the real high positions, well they require you to finish college.

Try other companies too like teletech, ambergris and e-tel. I have undergrad friends there.

[_pinkposh_]

For High School grads:

HSBC
Teleperformance
Epixtar

For Vocational/Certificate/2-year course Grads and undergrads of Bachelor's degree courses who completed 2-3 years without back subjects:

IBM Daksh
Convergys
PeopleSupport
eTelecare
Sutherland Global Solutions
ePerformax
JPMorgan Chase - ONLY for Chase Home Finance

Not 100% sure about my list so correct me na lang guys if you know the requirements from these companies. These would be some of the companies I know who accept undergrads. Some of these centers require you to have 6 months to a year of contact center experience if you weren't able to finish college.

Go to JobStreet Select, Inc. at the 11th floor of Madrigal Bldg. (beside PBCom) along Ayala Ave. They can hook you up with decent contact centers.

[coo|rage]

i agree with pinkposh. you may want to try "headhunters/agencies" like jobstreet select or teledevelopment... they have know which callcenters accept undergrad. there's actually a lot out there. im an undergrad myself. im now with siemens. but if you are not into tech, you can try sales accounts. i think they're more "lax" in choosing their agents, as long as you're good in english, pwd na. i know somebody who's still in his 2nd yr colej who used to work for branders sa ortigas. im not sure though kung san tumatangap ng hs grads.

[jeruel1977]

i agree with pinkposh. you may want to try "headhunters/agencies" like jobstreet select or teledevelopment... they have know which callcenters accept undergrad. there's actually a lot out there. im an undergrad myself. im now with siemens. but if you are not into tech, you can try sales accounts. i think they're more "lax" in choosing their agents, as long as you're good in english, pwd na. i know somebody who's still in his 2nd yr colej who used to work for branders sa ortigas. im not sure though kung san tumatangap ng hs grads.

@cool rage & pinkposh: Thank you very much for sharing your informations.

any other informations!!?? You'll go to heaven if you help us

[ryan_blitz]

Most of the call center is not really looking for a educational status. Usually 2nd yr college level is good. They are really looking for is the communication skills on how you could deliver it with the customer. Fluent on english communication is really big factor. Secondary is the skills that you have.

[jeruel1977]

How about electraServ? What can you say about this call center?

Any other tips & informations?

[jeruel1977]

hello there guys!!

[jeruel1977]

up up up!!!

[jeruel1977]

up ko lang!! hihihihihi...I'll try to apply on monday sa electraServ...Clientlogic at sa Alorica...I'll try to get some expereince first then I'll join the Big Boys...

[jeruel1977]

Sa Wednesday ang schedule ng interview ko sa ElectraServ..guys any feedback about this call center..

[eveRything]

One thing I've noticed of people who aren't college grads though: Getting in and being hired is not a problem. However when its time to promote from the agent level to the Team Lead or Ops Manager level, if you look at the candidate profiles of those in line for promotion, almost all of them are college grads. There is a direct correlation between finishing college and having the skills that will take you to the "next" level.

Hope that helps.

There are always some exceptions :naughty:

Find a company that doesn't look at educational attainment but rather potential and dedication ;)

[jeruel1977]

up! up! and away!!!

[jeruel1977]

up! up! up!

[auxes]

I think 98% of the center. For the possible applicant, you just have to have the basic (I’m sure this has been diccussed in the previous threads/posts) and you must be trainable---with that, you’ll make it!

[jeruel1977]

Thank you very much for your sharing your thoughts...any call center that you might want to recommend for us?

[jeruel1977]

I would like to give thanks to everyone who shared some info's in this thread...luckily natanggap ako sa ICT-UB..malapit ng mag start ang training namin for a new account...thank you guys!!!

[intellectual]

I'm from HSBC and we are conducting an Open House this week ( March 12-17 till March 19- 24) and the next.
Bring your resume, valid id, 1 2x2 picture, sss and a copy of your payslip if applicable.
We offer non taxable meal and rice allowance, free shuttle for Alabang employees and a much higher HMO coverage. Coming this May- our transpo allowance!
No worries if you are an undergrad-- WE ARE AN EQUAL OPPORTUNITY EMPLOYER!

[yakult4ever]

I would like to give thanks to everyone who shared some info's in this thread...luckily natanggap ako sa ICT-UB..malapit ng mag start ang training namin for a new account...thank you guys!!!

hello! pasingit lang ha? :D i am glad that you were able to land a job in ICT-UB. I myself was an undergrad when I started to join the call center industry two years ago. yup, at first it's really hard to prove yourself especially if you do not have any cc experience but practice makes perfect, ika nga ;) it's really hard to be a working student but once you finish your course, it will be one of the greatest achievements you will have.

buti na lang madami nang cc ang tumatanggap ng undergrads kung hindi, di ko matatapos course ko :naughty:

oh and one more thing jeruel197, it is "information" not "informations" po. peace tayo ha :love: and congrats ulit :)

[bizboy20]

oh and one more thing jeruel197, it is "information" not "informations" po. peace tayo ha and congrats ulit

^
agree...hehehe joke din

[sidmeier22]

Sykes do accepts undergrads . . . it doesnt matter if u have back subjects . . .
Dell also do accepts undergrads . . . . but u nid to have any technical skills,IT or Engr. related course . . .

[karirista]

Two of the contact centers that look at educational attainment are IBS (IBM Business Services, based on recent posts) and Accenture.

[s_mart]

Check ExtendCo Solutions Inc. at www.extendco.com or u can email us at mart.mrt@gmail.com
They look at capabilities instead of attainment. Below 18 years old is not allowed.

[b'LLabong]

SITEL accepts undergrad.

[therealdeal]

i think Dell Libis accepts undergrads

[Milliardo]

i think Dell Libis accepts undergrads

While I was browsing for jobs at JobStreet, I saw that Dell was looking for applicants for the CSR position. I think for that one, the minimum is that you should be a high school graduate. For the TSR post, they're still looking for one who is at least a 2nd year college student.

[therealdeal]

While I was browsing for jobs at JobStreet, I saw that Dell was looking for applicants for the CSR position. I think for that one, the minimum is that you should be a high school graduate. For the TSR post, they're still looking for one who is at least a 2nd year college student.

I think for people with cc experience, CSR and TSR. but for undergrads or fresh grads without cc experience will go to LVR - Live Voice Response and after 6 months you could apply to other positions that you'd qualify

[Guile]

My thoughts....

My current status: Undergrad with 3 units left before graduation. Stayed too freakin' long in UP before reality kicked my butt and told me that I couldn't be in this disposition forever.

Now, I'm a trainee in a call center.

I think call centers look for a certain archetype of individuals.

Basic requirement 1: Good (as in really ****ing good) ENGLISH communication skills.

And when we say good English skills, we mean:
1. Lessened dead air occurrences

2. Lessened filler words (e.g., words like "uhmmm" and "you know")

3. Spontaneous manner of speaking

For example, when my group were interviewed during the job application, the question was, "what other things can you say about yourself that are not included on your resume?"

Applicant one: I have two brothers, I like riding a bike, etc.

Applicant two: (same line of answering the question me)

Me (using a silly ad lib): Hmmm....it's pretty interesting that you've asked that since I already put some of the basics in my resume. Could you please give me some time to think of other things to say?

Note: Generic answers would kill you. Don't say things that other applicants would most likely be saying as well. Speak ad lib. It doesn't mean that you would refrain from answering the question, but don't give generic answers. Be articulate.

4. Understand context. Filpino English is different from American English. Never use pinoy context in an interview. Understanding American jargons will give them an impression that you're US acculturated.

E.g., definition of salvage. In Fipino, it means slaughter. In US, it means save

5. Basic grammar. This is something that you don't need to perfect, nor to put on top of your priority. I'm serious. Prioritize the other four first. Basic grammar would do.

Based on these 5 criteria alone, it can eliminate as much as 90%-95% of call center applicants on any given day. No kidding. In the call center I now train at, I think their acceptance rate is 7%.

You need to have a college level status just to show them that you have a certain degree of ethics, and not just an ordinary slacker. The industry requires full professionalism.

[NOEXP]

hello po...do you think call centers also requires backer (kakilala ba sa loob)?

[therealdeal]

I have this strange experience with Convergys.. i was interviewed and it was ok, nothing written in the areas of improvement box, the written exam was really easy, so far so good.

But i was turned down.. now it makes me wonder what went wrong.. i have a hunch that they didn't accept me because i told them i 'm enrolled but i only need to attend classes twice or trice a sem..

O well.. :-)

[^^me^^]

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Send your updated resume together with your contact information at alexisjohngo@gmail.com and we will get back to you ASAP on how to apply (can’t disclose any further info here) we do check messages once in awhile… Thank’s!

[jeruel1977]

up ko lang baka may mai-share pa ang marami:)

[hellmarch11]

i am an undergrad and have been a tl for three years now... the thing is i keep getting contacted by other centers i mean really good centers the best i may say but i always get turned down coz am undergrad i just dont get it its clearly specified in my resume that i wasnt able to graduate but still companies call me and after a series of passing interview you get denied because of the educational attainment... but then again it doesnt stop me from striving hard one day they'll realize that they should have hired me... am not bragging i just know how to love my work

[new_mamon]

apply kayo sa dell-moa. dellrecruiter@yahoo.com

[chocomonster]

I heard HSBC accepts high school grads :D

[30Rock]

I think people need to update the list. Its not always the call center company that set the rules, at times it's the client. I had several inteview already wherein they really want me to convince them that my studies would not be a hindrance to my work. Its kinda weird really.

Some companies right now have no account for undergrad. You'll be in the waiting list. Mostly clients set the qualifications.

NOTE: The big reason for that is, this is the season wherein there are so many graduates. Just wait for the off-peak season. I know tons who aren't really good or underqualified (17 years old, anyone?), but were hired by those so called strict companies. I have even witnessed a batch with only 2 trainees due to low volume of applicants.

Weder weder lang yan.

[chei chei]

companies really strict with educ.. in my experience ha, convergys, when they said u nid to finish 2nd year, they mean it, no back subjects.. yes, a " legit" incoming third year..

Accenture ( incoming 4th year the least.. graduating..)

IBM daksh ( was turned doen twice i guess.. im applying for non voice pero dapat daw finished third year eh 2nd yr lang ako irreg pa.. considering i have 1yr cc experience.. hmm)

People support ( ganun din, turned down coz i have back subjects.. irreg second year, even though i explained to them that im a transferee thats why.. i have back subj but i also have advance subj.. i choose my subj kasi.. pero aun.. matigas sila hehe)

im not sure if ganito pa tin sila.. ive worked with sykes and i have to say theyre not that strict with educ attainment considering their one of the pioneers in the call center industry..

theres training naman kasi, theres nesting, a testing ground if kamusta ka na pag real deal na.. so i guess educ attainment shouldnt be a question.. atleast for me..

ang complicated tuloy pag irreg ka.. bcoz of back subjects but they dont look at ur adv subj.. hay ewan..

everyone should be given a fair chance..

[vanilaguy]

Call centers that doesn't look at your educational attainment.

call centers. plural. doesnt. singular. look, meaning to consider is filipinism. better use account, call, count, esteem, hold, rate, reckon, regard, take (for), look (into).

@chei chei... reading your post that is right above this post made me realize why the call centers did not take you in. :p

[karirista]

Good thing mejo nilower na ng Accenture ang kanilang requirement sa kanilang CC (OK na maski incoming 4th year college). Kasi as far as I know very strict sila sa pagiging grad ng course eh...

[chei chei]

Call centers that doesn't look at your educational attainment.

call centers. plural. doesnt. singular. look, meaning to consider is filipinism. better use account, call, count, esteem, hold, rate, reckon, regard, take (for), look (into).

@chei chei... reading your post that is right above this post made me realize why the call centers did not take you in. :p


ah oo nga no.. salamat sa pag correct, pasenxa na hamak lang akong imperpektong tao nagkakamali rin.. ang gusto ko lang naman eh mamahagi ng opinyon..

next time sir, try mong mamuna at mangorect sa mabuting paraan yung hindi naman nakaka offend..

kasi ket papaano naman eh nagkaka pektus ka rin minsan ano ha..
so nagkamali pala ng pag hire ang convergys at sykes sa akin.. pasenxa na..:D

[vanilaguy]

ah oo nga no.. salamat sa pag correct, pasenxa na hamak lang akong imperpektong tao nagkakamali rin.. ang gusto ko lang naman eh mamahagi ng opinyon..

next time sir, try mong mamuna at mangorect sa mabuting paraan yung hindi naman nakaka offend..

kasi ket papaano naman eh nagkaka pektus ka rin minsan ano ha..
so nagkamali pala ng pag hire ang convergys at sykes sa akin.. pasenxa na..:D

well, ang mga HR composed ng tao. and may mga taong imperpektong nagkakamali din, according to you. so what is your opinion now? nagkamali ba ang mga tao sa HR ng Convergys at Sykes? Opinion mo, ano ha... :p

[hellmarch11]

eto lang masasabi ko experience always overcome education ....

[baboon]

eto lang masasabi ko experience always overcome education ....

It's a good attitude that you view experience as should we say a more reputable measuring gauge of an applicant's capabilities than academic status. But unfortunately I know some BPO firms who would rather hire inexperienced graduates than highly experienced undergraduates.

Well anyway, I am an undergraduate who didn't even reach sophomore standing... my parents separated was before I reach my second year, thus forcing me to work prematurely so to speak. But despite that, there are call centers who did hire me.

A very good example is Sykes Asia. My trainer admitted to me that Sykes' minimum educational requirement is high school graduate as long as you utilize the English language with grace. Make sense huh! Anyway, what's the use of hiring graduates if they don't know basic subject-verb agreement? And believe me when I say these kinds of graduates exist!

Another good example is Sutherland. They did not in any way ask for my academic background. They simply care more about your character, so you better keep your latest NBI clearance ready.

Try these call centers.

[baboon]

And before anything else, I just want to clear things to everyone...

I define education as the accumulation of knowledge that will be turned into practice for the final causes of self and social welfare. What most of us have been poking with our swords and spears here is not educational but rather academic status.

Paglilinaw lang po mga kasama. Because not all educational occasions are academic, at hindi rin lahat ng academic occasions ay educational.

At sa mga kapwa ko undergraduates, I know you have the pride to say that you are self-educated people, who took the experience of learning way beyond the limitations of the academic halls. Isn't that simply honorable?

'Yan ang liwanag na dapat makita sa atin ng mga inaaplyan nating mga call centers, partikular yung mga nabanggit ko.

And those call centers who stick to their unproductive, impractical, and utopian academic requirements, I can say with full conviction that they do not know what they are missing. They do not have even a clue!

Peace! Buddha bless us all.

[hellmarch11]

^^agreed... anyway i really feel sad because some centers are yet to see how great undergrads can be when it comes to work.. i have never been questioned by the company i am working for right now because ive been kicking the a$$e$ of other TL's here who are graduates and much more some have certification and masteral course. by being dedication to work and loving what you do this is what companies should look for and not solely disqualify an application because he doesnt have a diploma... sourgraping nah i am just proud that i have been a consistent tl for four straight years while my batch mates have transferred to other centers as an agent talk about hiring graduates...

[arjcal_2000]

hi baboon...HATS OFF AKO ***...ASTIG!!!!