how much is the salary for QA position?

[urtwistedangel]

hi.. id apply for a q.a. position tom in advance contact solutions. i hve a background for 5 months as a q.a. but that was ages ago, and 10 months as a customer care rep in cvg. the reason for applying is simply because i dnt wna take calls anymore.

do u knw how much is the basic salary for that position? can u recommend a good company that are hiring for the position said? hope to hear from u guys! thanks!

[c0re21]

18K starting ko nung QA ako... well, halos wala nang increase from agent to QA since yung salary range ko about na sa base salary ng QA...

[Posh21]

eh sa mga external na na-hire? they called me up last night for the QA post eh. any ideas? thanks

[urtwistedangel]

ah uhryt.. do they have allowances as well? night dif etc?

[BawbnoY]

Barat talaga ng ACS! hanap k na lang ng iba.

Nucomm in ortigas offers 20k plus incentives.

Acquire Asia offers 25k plus allowance.

24/7 in Makati i think offers 26k plus 3k allowance accdg to sources.

[bluebearfrancis]

my basic when i was a qa is 18k..... and my agents are earning as much as me....tough life

[red_blood_4ever]

depende sa company... :)

[otakusenshi]

24/7 26k ang QA?! whuuat... buhuhu nkakalungkot naman sweldo ko

[urtwistedangel]

i want in 24/7. i called them up but accdng to them they only accept grad.. im an undergrad.. i have 4 more subjects left.. can i negotiate on that kaya? wut other call centers here in makati are hiring for that position pa kaya? na accept undergrad.. i hope u can recommend one.. thanks a lot!

[rubberr_ducky]

Try mo sa jobstreet. Maraming naglabasan na qa offers for the past two weeks.

[cfmmf]

@ urtwistedangel

hi! did you push through with your application in ACS? pls update me with the result. if everything is well, i might follow suit. good luck. :)

[timeassasin]

in eperformax i heard 30k++ *** mga qa..or maybe it's just in our acct :rolleyes:

[BawbnoY]

in eperformax i heard 30k++ *** mga qa..or maybe it's just in our acct :rolleyes:

Nah! eperformax will not give 30K salary each month for a QA post. Agent nga nila 11k lang ang offer. :rotflmao: Boohoo! If you want to get a cheap starting salary, this is the call center for you.

[urtwistedangel]

@ cfmmf

actually they did call me up for initial interview.. everything went well but they said at the end of the call that theyre hiring internally as well and they will call me up in a week to update me abt my application. i dunno.. actually, my boyf hu works nw in jp morgan also applied there and he ws told the same thing. pati un isang friend ko.

il try to apply as a q.a. in rcbc.. meh opening daw sla eh.. wanna go wth me? hehe..

[rubberr_ducky]

Heard from a morning show. Teletech Nova is looking qa staff. :)

Salary? No idea kasi yung mga friends ko dun eh ayaw magsalita kung ano suweldo nila :lol:

[timeassasin]

Nah! eperformax will not give 30K salary each month for a QA post. Agent nga nila 11k lang ang offer. :rotflmao: Boohoo! If you want to get a cheap starting salary, this is the call center for you.

Then I guess you haven't heard of the IP Relay Acct? Agents there earn 21500 a month. Kung sweldo palang ng agent eh ganun, what more pa kaya QA? :eek:

[BawbnoY]

Then I guess you haven't heard of the IP Relay Acct? Agents there earn 21500 a month. Kung sweldo palang ng agent eh ganun, what more pa kaya QA? :eek:

Of course I do! Given the fact na P21,500 bigay sa IP Relay agents, di pa rin magbibigay ng 30K ang call center na to. Siguro mga 22-24K pwede pa ko maniwala. Still skeptical? You know "Gino" from the HR dept who resigned? He's my source.

OT: Sobrang proud ng ePerformaxx sa bandang "Kala" It came to the point where they offer a free CD to their successful applicants para lang siguro mapagtakpan yung mababang salary na ino-offer nila. Huh! KALA? Ano yun?! :eek: Kahit siguro isang kahong CD ibigay sa kin, wag na lang hehe! :rotflmao:

[cfmmf]

@ urtwistedangel

which company in rcbc?

[prettysugar]

Nah! eperformax will not give 30K salary each month for a QA post. Agent nga nila 11k lang ang offer. :rotflmao: Boohoo! If you want to get a cheap starting salary, this is the call center for you.


No, I disagree with this. Depende siguro sa acct :)

Sa acct namin 17k ang basic ng agents and 300/day MATA plus may bonus pa ;) pero totoo, iba-iba ang basic depende sa acct. Most of my friends from verizon moved to wamu 13k lang daw basic dun. Sa PayPal 17k din ang basic :p

[-b-]

hmmm... about sa QA position... may alam ako sa Makati ... ang mga QA, Support staff sila... so pag sobrang queing... dead... tigil ang monitoring at magcalls kayo... against sa productivity... dead ka sa bonus... tumulong ka na... dead ka pa sa bonus... at heto pa... they'll just say "thank you... we're penalty free for the month" hindi makakain ng mga anak at kapatid namin ang thank you... 80 +csrs tapos 20 + trainees... tapos ang basic mo eh around 19 K... malaki pa kinikita ng mga csrs.... winner talaga...

[honeybeefly]

parang may mali sa grammar

[honeybeefly]

hi.. id apply for a q.a. position tom in advance contact solutions. i hve a background for 5 months as a q.a. but that was ages ago, and 10 months as a customer care rep in cvg. the reason for applying is simply because i dnt wna take calls anymore.

do u knw how much is the basic salary for that position? can u recommend a good company that are hiring for the position said? hope to hear from u guys! thanks!

id apply for a q.a. position tom in advance contact solutions.

naguguluhan ako sa tenses...

can u recommend a good company that are hiring for the position said? hope to hear from u guys! thanks![/QUOTE]


ano ba, make up your mind, "a" company tapos "are"

[aceylicious]

your salary depends on your level of expertise and competency as a quality analyst...

2003 - i was hired by teletech as a qa specialist... 22k + 3k allowance + 30% night diff ang binigay sa akin na offer....

from then on...lumipat na ako sa ibat'-ibang call center na pataas ng pataas yung asking price ko..kaya lang minsan sa company din yun eh...kung kaya ba nila yung hihingiin mo na sueldo...

ngayon andito na ako sa isang call center na hindi ko na papangalangan...i am earning 45k as a regional quality business analyst....

as a quality analyst..if the company asks you kung ano yung asking price mo...then makipagnegotiate ka...syempre titignan din nila yung qualifications mo...

kung qa ka at gusto mo ng malaking sueldo dapat :
1. hindi ka lang marunong mag-evaluate or mag-monitor ng calls...kelangan marunong ka rin mag-analyze ng mga calls na minomonitor or ineevaluate mo...
2. you know how to read and analyze data trends...syempre kapag qa ka kelangan mong i-analyze yung trends nyo... latagan ka lang ng data...alam mo na kung pano ka mag-aanalyze na data lang ang ibibigay sayo..ikaw pa ang magaayos ng data...
3. six sigma certified ka (which i am)
4. may alam sa project management.
5. may alam sa change management.
5. excellent excel skills... kailangan mo yun sa reporting (hindi lang basta gumagawa ka ng graphs..kelangan marunong ka ng vlookup, hlookup, pivot, if formula at kung anu-ano pang formula sa excel)
6. marunong ka ng regression analysis at correlation analysis...kelangan mo yan para madetermine mo kung anong qa attribute ang nakakaapekto sa csat scores...
7. marunong ka rin ng pareto.
8. excellent communication skills (kailangan mo yan kasi you need to attend to the external calibration sessions with the client at kelangan ka rin umattend ng mga ops meetings or client meetings).
9. marunong ka rin dapat ng root cause analysis at gumawa ng mga action plans...
11. marunong mag-process mapping...
11. marami pang ibang job description ang kailangan para sa isang qa na karapat-dapat ng malaking sueldo...

*okay**okay**okay*

- maraming bpo and call center companies dyan ang may hiring for qa....try mo sa teletech..alam ko hiring sila dun...search ka na lang sa jobstreet...jobsdb or sa monster.com....

[elycu947]

Mas mahirap pa minsan ang work ng QA kesa sa mga Team Captains or Supervisors, pero halos agent level lang ang tingan sa QA in most centers....hay nakuuuuuuu...wawa naman tayo....I still need to learn para maging magaling na QA, pero I actually plan to shift career, OIC po ako now sa QA Dept. namin at new company lang kami...di ko talaga kaya pag lumaki na kami...di ko carry ang mga i ne-numerate dito na work ng isang Regional Quality Analysts....that is so true....lahat yan ginagawa ng QA, sana naman ma realize yan ng mga taga CC industry....

I'll try to learn all these things...pero for now...to be a Supervisor talaga ang mas gusto ko...torture na dito sa QA:depressed:

[aceylicious]

Mas mahirap pa minsan ang work ng QA kesa sa mga Team Captains or Supervisors, pero halos agent level lang ang tingan sa QA in most centers....hay nakuuuuuuu...wawa naman tayo....I still need to learn para maging magaling na QA, pero I actually plan to shift career, OIC po ako now sa QA Dept. namin at new company lang kami...di ko talaga kaya pag lumaki na kami...di ko carry ang mga i ne-numerate dito na work ng isang Regional Quality Analysts....that is so true....lahat yan ginagawa ng QA, sana naman ma realize yan ng mga taga CC industry....

I'll try to learn all these things...pero for now...to be a Supervisor talaga ang mas gusto ko...torture na dito sa QA:depressed:

- totoo po yan...akala ng mga iba po nateng mga kasama sa CC industry eh madali ang trabaho ng isang qa...akala nila ang ginagawa ng qa eh magsita ng magsita lang ng mali...hindi nila alam na marami pang adhoc tasks ang ginagawa ng mga qa sa iba't ibang call centers....

- if you think na hindi ka na masaya sa qa dept nyo...try mo na mag-apply na for a supervisorial position.... *okay*