Gloria Arroyo at DELL Call Center on 1 March

[businessempire]

(UPDATE) Arroyo inaugurates second Dell call center in RP


By Lawrence Casiraya
INQUIRER.net

Posted date: March 01, 2007


MANILA, Philippines -- President Gloria Macapagal-Arroyo inaugurated Thursday morning Dell's second call center facility in the Philippines at the Eastwood Cyberpark in Quezon City.

About 1,200 workers are eyed for the facility, bringing the company's workforce total to 2,600. The Eastwood facility currently employs 200 agents and Dell plans to hire 1,000 more employees this year.

Dell's other call center facility is located at the SM Mall of Asia in Pasay City and was opened in February 2006. The facility provides service and technical support to Dell consumer customers in the United States.

Richard Hunter, vice president of Dell's Customer Experience and Support Team, noted that Dell is expanding its global network of customer support centers to keep up with its growth as a company.

Dell operates facilities in 25 locations, including the Philippines and India.

Asked how Dell's call center operations locally compare with India, he replied: "We are also growing rapidly in other locations. But in terms of percentage basis, growth in the Philippines is higher than anywhere else in our global network."

Hunter declined to divulge how much Dell has invested so far in its Philippine operations.

Texas-based Dell Inc. is one of the world's largest computer companies.

In a statement, Dell said the company selected the Philippines for its customer contact centers "because of the strong language and communication skills of its high-quality workforce."

"With its English-savvy population, about 100 similar facilities in place and 650,000 students, the Philippines is fast becoming the contact center location of choice in Southeast Asia," the company said.

[cole_trickle]

i wonder how GMA would fare if she spent one whole shift, say 9pm-6am, there at Dell or any call center that has an account where it's toxic and has a lot of irate callers? will she keep her composure or lose her patience? my bet is on the latter since it is a well known fact of how short her patience is.

[businessempire]

i wonder how GMA would fare if she spent one whole shift, say 9pm-6am, there at Dell or any call center that has an account where it's toxic and has a lot of irate callers? will she keep her composure or lose her patience? my bet is on the latter since it is a well known fact of how short her patience is.


She is a workaholic that's why the media call her "The Working President " start her day early in the morning till nightime exactly the opposite with her predecessor. At one instance, she was repeatedly confined at St. Lukes due to overworked and was advised to take rest but still insisted to work at her sick bed at the hospital with her laptop (Max Soliven, now deceased was occupying the best suite at that time while Danding Cojuangco was occupying another better place confined ahead of PGMA).

She is a top economist, the schoolmate of Bill Clinton in a US school and perhaps she doesn't need to work as a call center agent. But at one point you might be right that she could be impatient based on her most controversial story as she make an outbound call to Garci without letting someone do it for her and instead impatiently made the call to know the status of her quest for the presidency. However, she is the irate caller and not the other way around.

[the_pull]

She is a workaholic that's why the media call her "The Working President " start her day early in the morning till nightime exactly the opposite with her predecessor. At one instance, she was repeatedly confined at St. Lukes due to overworked and was advised to take rest but still insisted to work at her sick bed at the hospital with her laptop (Max Soliven, now deceased was occupying the best suite at that time while Danding Cojuangco was occupying another better place confined ahead of PGMA).

She is a top economist, the schoolmate of Bill Clinton in a US school and perhaps she doesn't need to work as a call center agent. But at one point you might be right that she could be impatient based on her most controversial story as she make an outbound call to Garci without letting someone do it for her and instead impatiently made the call to know the status of her quest for the presidency. However, she is the irate caller and not the other way around.


who cares? brrp

[cole_trickle]

i'm not saying that she's tamad or anything like that and i'm also not saying that she's going to work in a call center or needs to work in a call center. i was just looking at a scenario, an impossible one at that, where she'd spend one night/shift and see how it looks/feels like working as an agent, how the calls are and how these regular americans/foreigners get to really interact i mean i'm pretty sure most of the foreigners she gets to interact are those who are in power and in some way a little bit more intellectual than those who calls customer/technical support or directory assistance. and she is mainitin ang ulo and has a short fuse as evidenced by more than a few of her press/media conferences where she gets irritated by some of the questions thrown upon her.

[LaGUNaMAN]

Careful... a lot of Dell employees don't like it when you call their company "callcenter".

[otakusenshi]

so how do they call themselves or how would they like to be addressed?

[hack__you]

Careful... a lot of Dell employees don't like it when you call their company "callcenter".

totoo yan, me agent ako na lumipat dun at yun ang madalas kong marinig sa kanya "We are not call center agents because Dell is not a call center" :rotflmao:

Hi Liz! *peace*

[stepehenyan@12]

you should have excluded arroyo as the title of your thread. It only goes to show that your politicking in this subforum. So they don't wanna be called a call center yeah right! who the f**k cares.

[agent_zer0]

poor aroyo wants to be on the "news" again, i think thats the best strategy haha, she doesnt know anything about BPO. give her superqueue caller i dnt know if shell not gonna freak out hehehe . gloria you just s@#$ck!

and for the dell people who doesnt want them to be called as call center agents? put down your headsets and go to your customer's houses to fix their computers on-site and thats what you call a "not a call center agent".

[wacky_joel]

Dell is not a call center... Its a computer company. But the one that we have here is the Philippines is a Dell Contact Center.

[pexerian]

you should have excluded arroyo as the title of your thread. It only goes to show that your politicking in this subforum. So they don't wanna be called a call center yeah right! who the f**k cares.


You are the one who should be excluded in this forum. Clean up your dirty mind or brain if you have any.


The article is intended for information in this group as it provides us the current news very closely related to this forum. Now you go and tell the editor of Inquirer to remove the unwanted title.


One thing more, you study Philosophy first so you avoid fallacies and inaccurate conclusion from your wrong premise.


From what school and province you came from ?

[haberdasher]

poor aroyo wants to be on the "news" again, i think thats the best strategy haha, she doesnt know anything about BPO. give her superqueue caller i dnt know if shell not gonna freak out hehehe . gloria you just s@#$ck!

and for the dell people who doesnt want them to be called as call center agents? put down your headsets and go to your customer's houses to fix their computers on-site and thats what you call a "not a call center agent".

ok lang yun kasi wala ka rin naman alam sa pagpapatakbo ng bansa eh

[stepehenyan@12]

I was addressing the question to the threadstarter unless that's your alternick pexerian. It seems I have struck a nerve. anyway it sounded your politicking by giving all the credit to arroyo anyway that's that.

[DarthScully]

Careful... a lot of Dell employees don't like it when you call their company "callcenter".

its a callcenter, their deluding themselves to think that they're otherwise. what they are not is a vendor, which is an advantage over most of the other call centers here.

[agent_zer0]

ok lang yun kasi wala ka rin naman alam sa pagpapatakbo ng bansa eh



woooh! i like Gloria, Gloria you rock! i think im inlove with her!....
who knows how to run a government here or a country? anyone?

yea right .

[agent_zer0]

You are the one who should be excluded in this forum. Clean up your dirty mind or brain if you have any.


The article is intended for information in this group as it provides us the current news very closely related to this forum. Now you go and tell the editor of Inquirer to remove the unwanted title.


One thing more, you study Philosophy first so you avoid fallacies and inaccurate conclusion from your wrong premise.


From what school and province you came from ?


i think this guy s@ck! right here <<<<< :depressed:

piece errr i mean peace.