Citiphone/Citigroup BPS

[oinkyboo]

Calling Citiphone Officers! (Citiphone PH/AU/US) :D

Thread for us, share your experiences or just whatever you guys wanna talk about... any inputs on accounts, compensation, and employment?

[iyah-kin]

hows the working environment and career growth here?

[[k]jwan]

This is the one housed at PBCom, right? How is the working environment there? I had an offer with them, kaya lang they had a 1 year bond for 100k. May bond pa rin ba until now?

Is it true that they send you to Singapore or Aus for training herE?

[baby_blues]

nung ma-interview ako last december, ang training bond na nila ngayon is 50k, and it's located sa 8th flr ng citibank libis :bop:

[oinkyboo]

re: working environment

fun naman and *** metrics ndi ganun ka-strict unlike sa ibang call centers na very strict sila sa metrics. as long as you do your job well, ok yun... magugulat ka nalang na pasado ka na pala. unlike when i was with a tech account sa PeopleSupport, *** iba kong kabatch pinagreresign cuz they couldnt meet the target AHT... sa Citi ndi ganun and this applies to PH, AU and US. ang sa tingin ko lang na minsan kinakagulat ng newbies is *** sa log in time, by seconds and not by minutes *** deduction sa suweldo.

i think the only problem lang o ang ayaw ng agents sa citi is the 100k bond and yes [k]jwan, may bond parin hanggang ngayon.

some of the trainers I know were sent to Australia to be trained for new accounts or for new tools (software). we also have what we call ACE (Asia Pacific Citiphone Excellency... something something...), 3-5 officers are sent abroad for a workshop/seminar/yearly event for citiphone officers in the asia pacific. like nung 2005 sa vietnam then nung 2006 sa australia.

i've been with this company for sometime and so far wala naman akong marereklamo, may office politics yes... pero nasa tao naman yan pano kayo maga-adjust, lahat naman ng cc mapulitika din someway, somehow.

[NoisyCricket]

how much is the salary as a Citiphone officer, and what are some of the benefits? :)

are there age limits? have family with 3 year old little girl hehehe whom I'd like to send to a good school :D

[stepehenyan@12]

ano hawak ng citipgroup bps? pareho din ba sya ng WAMU me new accounts, credit cards mortgages?

[oinkyboo]

for citiphone philippines (libis), bond is 50,000
for citigroup bps (pbcom makati) (australia/US Citicards/Home Equity etc.) bond is 100,000

[oinkyboo]

ano hawak ng citipgroup bps? pareho din ba sya ng WAMU me new accounts, credit cards mortgages?

citibank australia - credit cards/citicards/mortgages/loans etc.
citicards US, mortgages etc.

[oinkyboo]

how much is the salary as a Citiphone officer, and what are some of the benefits? :)

are there age limits? have family with 3 year old little girl hehehe whom I'd like to send to a good school :D

hmm... siguro ndi naman yung tipong sobrang matanda na. marami namang daddies and mommies sa CTP Phil and sa CitiBPS... Yung kabatch ko when I started sa CTP Phil 2 na yung kids nya and he used to work in Congress mga mid30s na ata sya... then nung sa CitiBPS, mid30s din, 3 na yung kids...

salary is 16-18k. OT pay for CTP Phil also includes transpo allowance, 10Php x Km. distance from address on record to libis. (e.g. i live in paranaque on record my distance is 26km from libis so 10 x 26 = 260Php) plus food allowance, I'm not sure if its 110Php. With CitiBPS, 1k allowance/month plus night diff if youre assigned to citicards or us mortgage.

[NoisyCricket]

does HR take into consideration that mommies and daddies need to make more money for their families? hehehe! ;)

[ladyshiva]

weekends off ba dito?

[loadxtreme07]

hey oinkyboo! thanks for creating this topic... CitiBPS needs just as much exposure as other BPO companies... =)

i miss the peeps there... =)

[UrMentor]

I was with the citimortgage account and I went AWOL right during training bec the people there, even the trainers are not good. The pay they give is very low, and the allowance is 1k... not even enough for your transpo...

Team leader on the floor are too rude and mayayabang, esp this girl na napakataray sa mga agents nia.

Don't choose citigroup. I expected too much from this company, and the expectations did not even come close... Talo.

[baby_blues]

anong account ang handle mo oinkyboo?

[etcandmore]

ay naku dito i was offered 16k plus 1k allowance, may bond pa na 100k!

[baby_blues]

ay naku dito i was offered 16k plus 1k allowance, may bond pa na 100k!

....well at least mas mataas cia kesa sa collections...*** nga lang bond doon...

[oinkyboo]

anong account ang handle mo oinkyboo?

i first worked at Citiphone Phil sa Libis, then I resigned move to CitiBPS, worked for AU Cards then I was transferred to US-CHE.

Ikaw, sang account ka po?

[baby_blues]

i first worked at Citiphone Phil sa Libis, then I resigned move to CitiBPS, worked for AU Cards then I was transferred to US-CHE.

Ikaw, sang account ka po?

I used to be from collections, gusto ko sana lumipat sa citiphone. I applied at ctgrp pbcom, but I ended up sa libis. I thought I was applying for an aussie account, then pag punta ko dun, local pala ang naka-assigned dun...:rotflmao: :rotflmao: :rotflmao:

[oinkyboo]

are you still at CTP Libis, baby_blues?
kasabayan ko dyan sila pats, batchii (angela) and sila gene... naka-Citigold split na ata yung mga yun sa tagal nila...

[baby_blues]

are you still at CTP Libis, baby_blues?
kasabayan ko dyan sila pats, batchii (angela) and sila gene... naka-Citigold split na ata yung mga yun sa tagal nila...


i already resigned last year, and I was assigned on other branch (i call it the "branch down under")

You used to be from citiphone libis right? Are you hired immediately sa BPS? :bop:

[oinkyboo]

i already resigned last year, and I was assigned on other branch (i call it the "branch down under")

You used to be from citiphone libis right? Are you hired immediately sa BPS? :bop:

Yes, my very first job was with Citiphone in Libis. Mabilis naman ang hiring sa CitiBPS, when I applied, I went there around 10am, took the exam and had a couple of interviews, after lunch contract signing na.

[baby_blues]

^^ I applied sa ctgrp bps, after the exam and initial interview, pinapunta ako sa libis, eh sa australian accounts nga ako nag-aaply...


I am thinking, diba under the same umbrella ang citibank and bps? So ok lang mag-aaply doon ang mga former citibankers?

[bourbon]

^^ I applied sa ctgrp bps, after the exam and initial interview, pinapunta ako sa libis, eh sa australian accounts nga ako nag-aaply...


I am thinking, diba under the same umbrella ang citibank and bps? So ok lang mag-aaply doon ang mga former citibankers?

so mababa lang basic ng ctp libis since local account siya? :bashful:

[baby_blues]

so mababa lang basic ng ctp libis since local account siya? :bashful:

not necessarily...ang alam ko mataas rin ang citiphone, plus all the usual benefits...

[oinkyboo]

^^ I applied sa ctgrp bps, after the exam and initial interview, pinapunta ako sa libis, eh sa australian accounts nga ako nag-aaply...


I am thinking, diba under the same umbrella ang citibank and bps? So ok lang mag-aaply doon ang mga former citibankers?

ang weird naman, sa citibps ka apply pero sa ctp phil ka nilagay?
right, its under the same umbrella so pwede apply former citibankers. in my case nga ndi ako cleared sa ctp phil (pero nagsubmit ako ng resignation letter sa TL ko) tinanggap ako sa citibps. 2 of my batchmates na ndi naregularize sa ctp phil is now with citibps...

[baby_blues]

ang weird naman, sa citibps ka apply pero sa ctp phil ka nilagay?
right, its under the same umbrella so pwede apply former citibankers. in my case nga ndi ako cleared sa ctp phil (pero nagsubmit ako ng resignation letter sa TL ko) tinanggap ako sa citibps. 2 of my batchmates na ndi naregularize sa ctp phil is now with citibps...



yun nga din ang iniisip ko....ng magresign naman ako sa citibank, maganda naman ang exit ko, may clearance din ako. what Im wondering is, nung kinuha mo yung backpay sa hr, wala ba silang pinapirmahan sayo na docs stating like you cant be an employee anymore to any affiliated company nila?? im so confused... tapos tinawagan rin siguro yung tl ko nun kasi nalaman nia and he's asking kung ok na ako sa cresent....:bop:

[bourbon]

not necessarily...ang alam ko mataas rin ang citiphone, plus all the usual benefits...


pero di po ba toxic? outbound po ba?

[fossilFuel]

are you still at CTP Libis, baby_blues?
kasabayan ko dyan sila pats, batchii (angela) and sila gene... naka-Citigold split na ata yung mga yun sa tagal nila...


huh? sino ka dun? si patty higher batch kay batchi the lovers yun dalawang yan :lol: kung batch mo si batchi(angela) edi batch mo sina dyan, kristine, at dalawng boys na sina (R&R na batman and robin pareho ng wala sa citiphone :lol:) sino ka pm mo nga ang labo.:D

redge ikaw ba yan?

[oinkyboo]

yun nga din ang iniisip ko....ng magresign naman ako sa citibank, maganda naman ang exit ko, may clearance din ako. what Im wondering is, nung kinuha mo yung backpay sa hr, wala ba silang pinapirmahan sayo na docs stating like you cant be an employee anymore to any affiliated company nila?? im so confused... tapos tinawagan rin siguro yung tl ko nun kasi nalaman nia and he's asking kung ok na ako sa cresent....:bop:

good for you, ako ng ndi na nagclearance pero after like 8 months nagulat ako kasi I got a call from HR, telling me to get my backpay pero ndi ko narin kinuha, natamad na kong bumalik ng Libis. I didnt sign any docs din. When I applied sa Citigroup during the interview tinanong ako ng interviewer from HR for any char reference from Citiphone, 'just gave them the name and contact number of my TL and Trainer so I'm sure tinawagan din nila yun...

San ka na ngayon?

[oinkyboo]

huh? sino ka dun? si patty higher batch kay batchi the lovers yun dalawang yan :lol: kung batch mo si batchi(angela) edi batch mo sina dyan, kristine, at dalawng boys na sina (R&R na batman and robin pareho ng wala sa citiphone :lol:) sino ka pm mo nga ang labo.:D

redge ikaw ba yan?

ndi ako si Redge. Sent you a PM. :D

[fossilFuel]

ndi ako si Redge. Sent you a PM. :D


Hey oinkyboo na send din kita ng pm.:D

andyan pa ba sa citi sila batchi,kristine at dyan? tagal na din yun kasi:)

kilala ko nga si G*** sya nagtuturo sa aking mag MTOM at iba pa:D seatmate ko yan dati dahil alam mo na sa libis roaming ang mga tao (day-in,day-out!):D

[oinkyboo]

asa CTP ba sila batchii, pats and gene... :)

[midshift05]

US CHE ACCOUNT NOT GOOD

Citigroup BPS is okay, but if you're going to be assigned to the US account, forget it! I was with the company for more than 2 years, originally handling Australian calls, until I made the fatal mistake of transferring to Batch 1 of US CHE. Management is terrible, nothing like the Citi culture. The 4 Women bosses were friends - all of them from etel, so whatever dirty business one does, the other tries hard to hide. It's so sad this happened to such a good company.

[oinkyboo]

hello midshift05!
thank you for sharing your experience but may I ask what is the latest batch for US-CHE? How different is it from AU calls?

Were gonna have the product training by next week palang.
Thanks!



Cheers!

[Mud_Version]

does anyone know this guy JOJO MARCELO who keeps on calling in our house and threatening and harassing our family. We all have debts on our credit cards, everybody has debts but earning money that way would make his life miserable.

[ThAHuStLa]

are you still at CTP Libis, baby_blues?
kasabayan ko dyan sila pats, batchii (angela) and sila gene... naka-Citigold split na ata yung mga yun sa tagal nila...

Kilala ko yang mga na mention mo na names. :D I'm not sure though if you'll still recognize me 'coz I started out sa CTP May 2002 pa and eventually resigned last April 2005.

[oinkyboo]

Kilala ko yang mga na mention mo na names. :D I'm not sure though if you'll still recognize me 'coz I started out sa CTP May 2002 pa and eventually resigned last April 2005.

hello ThAHuStLa! :D
hmm... I started with CTP Feb '05...
Whats your name? If you want it private, PM me please? *okay*
Baka mamya naka-buddy-up pala kita noon...

[gryze29]

how can i apply with citibank? pede po bang mag-walk in? gusto ko sana australian account eh para day shift.

[oinkyboo]

how can i apply with citibank? pede po bang mag-walk in? gusto ko sana australian account eh para day shift.

pwede walk in, go to the 23rd floor of PBCom tower during weekdays. :)

[baby_blues]

Is it true na magkakaroon na ng collections account for guam ang citigroup bps around late June or early July? My friend told me that they are hiring na and this would be a day shift account.

[glaysa]

oh no! may training bond na 100k?

now, im definitely having 2nd thoughts

[cartz]

totoo ba yan? dayshift? it's something to look forward to... sana matuloy... :)

[baby_blues]

totoo ba yan? dayshift? it's something to look forward to... sana matuloy... :)

yes, they already have. In fact, tapos na ang product training nila :bashful:

[Leif_Erikson]

I'm interested in the Australian and Guam accounts. I have no problem doing the early morning shift (2am-11am or 3am-12nn).

How much is the basic salary if an applicant like me has 1.5 yrs call center experience from Etelecare and JPMorgan Chase? And in addition, I have 1.25 yrs BPO (back ofc) experience, not including the back office work we did at JPMorgan.

How much are the allowances and night differential? And how much is the bond?I need to compute and assess my prospects with Citibank BPS.

By the way, what does BPS stand for?

[CCslave]

Is it true na Citigroup gives as much as 20k to seasoned agents?

[k!ssa]

seasoned agents or not, the basic pay is at 16k. increase is once a year, depending on your evaluation.
1k allowance + night diff for US agents.
healthcard, 15 vl, 10 sl.
i've been with this company for over a year now. Part pa ko ng pioneer ng collections(australia).
di ko sya masyado gusto.
the only reason that i'm staying with the company is because of the schedule, pero un lang.
unpaid yung maternity leave.
tsaka nakakasuya din.

[Sarutobi]

Hi K!ssa, how about career advancement? marami rin ba opportunities?

[k!ssa]

meron naman career advancements, depende lang sa position na aapplyan, pero it takes time din. madami dito, years na before napromote.

[pang_gulo]

seasoned agents or not, the basic pay is at 16k. increase is once a year, depending on your evaluation.
1k allowance + night diff for US agents.
healthcard, 15 vl, 10 sl.
i've been with this company for over a year now. Part pa ko ng pioneer ng collections(australia).
di ko sya masyado gusto.
the only reason that i'm staying with the company is because of the schedule, pero un lang.
unpaid yung maternity leave.
tsaka nakakasuya din.

16k for tenured agents? hmm.. guess schedule lang talaga habol dito..

[baby_blues]

meron naman career advancements, depende lang sa position na aapplyan, pero it takes time din. madami dito, years na before napromote.


hi k!ssa, anong bucket ang hawak niyo sa au collections? :)

[freshbabe]

WHATS THE START SHIFT??? ;) FOR AU/GUAM
COLLECTIONS??? :confused: :confused:

[pMkin_pRinCeSs]

galing ako dati dito. part ako ng pioneer. kami nga unang gumamit ng 24th and 25th floor eh. umalis ako dahil sa katakutakot na issue issue. and it was the best decision ever!

[cynical_chick]

WHATS THE START SHIFT??? ;) FOR AU/GUAM
COLLECTIONS??? :confused: :confused:

AU collections has a fixed schedule. 10am-7pm. weekends off.

[sundae_mcdip]

hindi ba maganda mag-work dito?

[be_nstyl]

From my experience, Citiphone Local account= Stress!!!
hehehe :)

[Sarutobi]

San pwede mag apply pag local account?

[cynical_chick]

BPS stands for Business Process Solutions.

As for applying for the local account, you may proceed to the 23rd floor of the PBcom tower and state to your recruiter that you want to be endorsed to libis. Applying for the local account does not mean that it is easier. you have to be a graduate of a four year course. and the account is pretty stressful.

with regards to the salary, the Australian account has a fixed amount regardless of experience. while the US accounts can reach up to 20k, depending on the years the applicant has as a call center agent.

With the training bond, yes, it is 100k for one year and it's non-prorated. but of course, you don't have to worry about it if you plan to stay with citi for more than a year.

[peentch]

From my experience, Citiphone Local account= Stress!!!
hehehe :)

hi.
why did you say **** po n stressful ang local account? i'm planning to apply sana. *** are the things that you do? how's the sched and salary? are they open for fresh grads? inbound? tenks!

[xamantha]

i am currently employed with citigroup but im planning to leave without formal resignation. I am not happy with the company. When it comes to compensation and benefits its not good. We even pay for our medicard. I've been with the company for 2 months now and most of my batches went AWOL. Team Leaders & Tenure agents are not approchable.

I just want to know if what will happen to us if we go AWOL? is it true that we are required to pay the 100K bond if we resign within a year?

Because I'm planning to resign anytime soon but if I will pay the 100K bond, i rather go AWOL....

I have been to 3 different call center and this is the worst company I ever worked. Imagine the SIL is not convertible to cash & if you unable to used it... only 5 SIL will be carried over next year.

The contract I signed with citigroup has only 2 pages... It was not specifically explained the benefits & compensation. Only the bond and the salary.

I advised for those people who are planning to apply... think a million times because you might blame yourself later...

[Sarutobi]

Xamantha, sa US cards ka ba or AU?

[sneekerzy]

i got an offer from citi for their US cards account. nde ko pa sinasign sbi ko babalikan ko... hows the management team ng citi? specifically the team leaders? how about the OMs and HR ng account na to?

[peentch]

hi guys,

just want to ask how's their recruitment process? the exam?

[xamantha]

Xamantha, sa US cards ka ba or AU?

AU account me... bakit taga CITI ba u?

[cynical_chick]

This is just to let you know, citigroup bps is undergoing a lot of changes. with regards to the recruitment process it will be much more strict. we will be asking applicants to write a paragraph. and we will be checking their grammar and tenses.

it is a bit embarassing to see that there are customer solutions officers, who post their gripes here, where the whole world can read all the wrong grammar, and poor sentence construction.


also, citi is trying to get feedbacks from the new hires. now, there are changes with training and orientation.

[passAWAY]

taga citi ren ako..grabe..sobrang malaking pagkakamali na tinanggap ko offer **,,super bulok,,ang lupet ng pulitika **,,*** environment d maganda,uso dito ang pagiging loner,,hahah
may team k nga d naman pare pareho *** sked nyo,d pa *** nakaupo sa iisang bay,,at maghahanap k pa ng station,,kulang n nga *** sa cr kme magkols,,the fact that it is citibank?!!nakakapanghinayang talaga,,sayang *** company..kung d *** dahil sa pangalang CITIBANK AND DAY SHIFT,lalayasan ko talaga ko,,wala akong pake sa bond,,,*** akong balak bayaran *** 100k,,hello..nagwork k nga para magka pera tpos babayaran mo ***..im in a stage n frustrated n ako ,,nwea d lang ako *** buong batch pala,,,nakakainis,,badtrip n talaga ako ** sa citigroup n toh,,,

[baby_blues]

I've been a cbps employee for the past 4 months, and so far I am satisfied with how they run the company. Me and the rest of our team are properly compensated and we received all the support that we need from our SM's. As a result, we are able to give good month-end productivity results and I am looking forward for our next group dinner again.... :lol: :bashful: :lol:

[catsupsistah]

grabe naman yang bond na yan, parang pinapasoli sayo yung perang pinasweldo sayo, tsk! tsk! sobrang pangit na nga ng feedback nung mga card holders ng citibank as customers, worst pa pala sila as employers.

[Precious84]

formerly from Citigroup AU here :)

[passAWAY]

Hay Naku..nakaklungkot N Pangyayari,,,

[rvdh]

Hi there. I am conducting an independent study about BPO/KPO industry, particularly Contact / Call Centers here in the Philippines. I need some info about recruitment and employment practices. Is there anyone here who can help me? I need to interview an insider for this info is not available over the net or in annual reports. If you can help me or refer anyone that can provide info, kindly PM me or email me at raymondvincenthernandez@yahoo.com. You can also contact me through mobile no. 09275904586.

I hope to hear from you guys.

[prettycute]

why is everyone stressing with the bond? i just signed my contract for the US-cards account. i'll be getting 16k, i dont have any call center experience. my friend also signed but since she has experience already, she will getting 20k for her basic salary.

with regards to the bond, if you don't have any plans of hopping from one call center to another, then what's the problem? isn't it a fact that people from recruitment ask about your future plans during the interviews?

and if the company sucks, i doubt that they would've lasted this long.

actually, citigroup is not totally a call center. it is somewhat a mixture of a bank, and a call center. people from au should know this. Citi does not have a physical bank in au, everything is on line. Thus for the name CPO, citi phone officer, or CSO customer solutions officer. not like CSR, or CCR, kasi nga they are bank officers talaga.

[passAWAY]

mmmm..
see for yourself....been there,,done that..goodluck

[prettycute]

mmmm..
see for yourself....been there,,done that..goodluck
Hi Po,

When did you start working with Citi? ano account nyo po?

[LyricMuse]

Hi Citi peeps!

I work for a recruitment firm, and right now, we need a Team Manager for one of the multinational financial institutions. The shift sched is 2-11pm or 1-10pm, with weekends off. Salary is competitive. We need people with background in Investor Relations and preferably, those who have handled people before. If you are interested, email your resume at:

vmgalpo@asiaselect.com.ph

Thank you.

[prettycute]

Hi Guys, just wanted you to know that i've been with CITI for over a month now. I'm with US cards. Ang saya! Todo support ang mga trainers, OMs, CSMs, UMs, pati mga CPOs! HR recruitment, kakaiba din. Di sila suplada, laging naka smile kahit ang daming trabaho.

Wala pa ako sa floor, pero I can attest that we are well compensated. And from what I heard, once i'm taking calls, I could get more than my basic salary in one cut-off. I don't mind the hundred thousand bond coz I have no plans of leaving.

Saya talaga. This is by far the best decision I had made for my professional career.

[deeps]

http://ph.jobstreet.com/jobs/2007/12/default/20/1712566.htm?fr=J
http://ph.jobstreet.com/jobs/2007/12/default/20/1704497.htm?fr=J

^^^

wats the difference of us cards account and australian account? tsaka based sa qualifications sa jobstreet, bakit dapat may 1yr exp ang us cards?

[cynical_chick]

http://ph.jobstreet.com/jobs/2007/12/default/20/1712566.htm?fr=J
http://ph.jobstreet.com/jobs/2007/12/default/20/1704497.htm?fr=J

^^^

wats the difference of us cards account and australian account? tsaka based sa qualifications sa jobstreet, bakit dapat may 1yr exp ang us cards?
The difference between the US cards account and the Australian Cards account is the schedule. i believe that the post in Jobstreet says "preferably with 1yr exp". it does not necessarily mean na kelangan may experience talaga. It's just one of the clients qualifications.

[toeberries]

kamusta ang AU Cards?

[^^me^^]

may new account daw dito? dayshift? so it has something to do with AU?

[cHeNeLyNKeMbOt]

Hello,

Citigroup needs Agents for the new US Mortgage Collections Account! Hiring pa lang ng Wave 2 agents and room for growth is really big. This will be on the ngiht shift. Aside from the basic pay, night diff and allowances, there is also an incentive plan for the agents because of the nature of the account. If you are interested to apply, just send me your resume at bellacossa19@yahoo.com.
Goodluck!

[ninjathet0312]

This is just to let you know, citigroup bps is undergoing a lot of changes. with regards to the recruitment process it will be much more strict. we will be asking applicants to write a paragraph. and we will be checking their grammar and tenses.

it is a bit embarassing to see that there are customer solutions officers, who post their gripes here, where the whole world can read all the wrong grammar, and poor sentence construction.


also, citi is trying to get feedbacks from the new hires. now, there are changes with training and orientation.

Feedbacks is gramatically incorrect. it should be used with a preceeding adjective like "A LOT OF" FEEDBACK or anything that will manifest the amount or quantity of "feedback"... FYI.

[yztian]

Oo nga ****^^

hehe

PEACE.

[stepehenyan@12]

kung collections ng credit card mahirap maningil what more kung mortgage sisingilin mo utang not unless me sales skills at maconvince mo magbayad. kailangan talaga ng incentive yan para ganahan maningil ng utang.

[cHeNeLyNKeMbOt]

The collections account is not hard core by the way. Collection calls are for the not-so-delinquent borrowers only.

[stepehenyan@12]

how can it not be hard core? you will be calling the customers how many times in a day? Imagine how irritating can that be and all you get are answering machines.

[pinoycallcenter]

hi, just want to invite everybody to join us at http://www.pinoycallcenter.com

......see you there

[SweetCyanide]

This is just to let you know, citigroup bps is undergoing a lot of changes. with regards to the recruitment process it will be much more strict.

i seriously doubt this.:lol:

[cHeNeLyNKeMbOt]

There are no voicemails for the mortgage collections campaign. The dialler is the one leaving the voicemails. :)

And yes, hiring is more strict now, with operations now taking part in the process (not like before when it's purely the recruitment team).

[pinoycallcenter]

hi po sa lahat!

iniimbitahan ko po kayong lahat na sumali samin sa http://www.pinoycallcenter.com.....

kita kitz po tayo dun

maraming salamat po

[bananainpyjama]

Final interview ko today, kino-consider ako for Acquisition of AU cards. Any feedback?

[eastwood.city]

Hi guys! we are offering condo-sharing in eastwood city for as low as 3.5k/month (fully furnished and all-inclusive).ideal for call center agents!few slots lefts! :) please feel free to visit our site at http://eastwood.city.condo.googlepages.com

The condo is a few steps away from DELL, IBM, etc. Good day guys and have a great day to all*okay*

[rheaseventeen]

im scheduled for final interview tomorow..any inputs will be highly appreciated. im currently working sa CVG CMW 15 mins away from home my main reason for leaving is the shift. ayoko na kasi ng graveyard I'm weighing options, either AU (makati) or Citiphone Local (libis). what to expect sa basic pay? more than 2 years na ko sa call center industry. tia!

[kokobarney]

ang baba ng offer ng citigroup. kakadismaya compared sa mga direct competitor nya na HSBC, JP Morgan Chase at GE Money Servicing... sayang lang ang oras mo...

[cynical_chick]

Feedbacks is gramatically incorrect. it should be used with a preceeding adjective like "A LOT OF" FEEDBACK or anything that will manifest the amount or quantity of "feedback"... FYI.
Thanks for the correction. I'll keep that in mind.

[cynical_chick]

ang baba ng offer ng citigroup. kakadismaya compared sa mga direct competitor nya na HSBC, JP Morgan Chase at GE Money Servicing... sayang lang ang oras mo...
yes, mababa lang siguro ang basic salary ng CBPS. but with the incentives, pwedeng ma double ang basic salary mo.

[MasterAvaya]

how is background check done and does it affect an application

[hambolpinoy]

Parang kakagaling ko lang dito (PBCom) ah.. hehe. :lol:

Been with the company from Nov 06 til March 08. Why did I leave? Secret. Hehe. Nothing to do with the company.. It's a good place to work. People are nice and friendly.. Asar lang ang HR. But, lately, *before I left that is* a few (good) changes have been happening naman na lalo sa recruitment. *okay*

The so-called doubling of salary is only applicable to the ff:
a) Good in sales (for citiphone)
b) Good collector (for collections)
c) I've already given out the departments I've been with, LOL. :rotflmao:

So.. if you're just the so-so in the following categories, you can always go for the basic pay naman, haha! :evil_lol:

Before I left pala, umalis na rin si Anand--so.. medyo sad na ang place. Ewan lang now. :hmm:

[michren]

Helo ano yung Customer Solutions Officers? Inbound ba yan or outbound? Sorry wala ako alam sa callcenter nasa IT ako. May tumawag kasi sakin from citi.

[hambolpinoy]

Helo ano yung Customer Solutions Officers? Inbound ba yan or outbound? Sorry wala ako alam sa callcenter nasa IT ako. May tumawag kasi sakin from citi.
That's what they call all their agents.. CSO. But if they called you up.. most likely, sa citiphone yan (customer service for credit cardholders).

[michren]

hambolpinoy thanks, sa australian mortgage daw eh.. Ano yan outbound or inbound? hehe sorry no idea talaga sa call center curious lang talaga ako..

[hambolpinoy]

hambolpinoy thanks, sa australian mortgage daw eh.. Ano yan outbound or inbound? hehe sorry no idea talaga sa call center curious lang talaga ako..
It's ok. We all start from somewhere, lol. :)

Mortgage is under Citiphone, it's inbound. Collections lang naman ang gumagawa ng outbound. :) Siguro there would only be some exceptions para mag-outbound ka kung Citiphone ka, but very little percentage compared to the calls you'll receive inbound. :naughty:

In case you decide to try it, I wish you luck and hope you enjoy it as much as I enjoyed my Citi experience. *okay*

[antiPATTYka]

may bond ba? how much salary range?

[hambolpinoy]

may bond ba? how much salary range?
Yung sa PBCom, yes, it's 100k. Yung sa Libis raw 50k lang yata.

16-18k ang salary ng CSO. Wala pang incentives--and like they said from the previous pages, you can double (or even triple) your earnings.. that is kung pagbubutihan mo. *okay*

[magnabash]

Citiphone Philippines (Libis/Eastwood)
Citigroup BPS (PBcom Makati)



Paano po mag-apply, either for inbound customer care representative, or inbound service representative, either in Citiphone Philippines (Libis/Eastwood), or in Citigroup BPS (PBcom Makati)?




:confused:

[hambolpinoy]

Citiphone Philippines (Libis/Eastwood)
Citigroup BPS (PBcom Makati)



Paano po mag-apply, either for inbound customer care representative, or inbound service representative, either in Citiphone Philippines (Libis/Eastwood), or in Citigroup BPS (PBcom Makati)?

:confused:
Punta ka sa office nila.

24/f PBCom Tower -> Citigroup

[magnabash]

Punta ka sa office nila.

24/f PBCom Tower -> Citigroup



I read (in past tense) from today's Career Guide of The Philippine Star, that the PBCom Tower branch is that, they are looking for Customer Solutions Officer for US Cards.

*peace* :bop: *okay*



I received a text awhile, that the one who texted me, that I should go or proceed to the Ortigas area. There's a recently concluded job fair, in Megamall, last Friday until yesterday.

[stepehenyan@12]

so the main recruitment office of citbank philippines is in pb com makati not in libis? coz when my friend inquired at the citibank libis guard told him to leave the resume at the front desk and by afternoon it will be forwarded upstairs until now my friend has yet to receive a call from citibank.

[hambolpinoy]

What I meant to say was go to Citigroup on the 24/f of PBCom if that's where you wanna work. There's no such thing as "main recruitment office" hehe.

Please know that Citi BPS in PBCom Tower caters international Citi accounts (Australian and US Cards/Mortgage/Collections/whatever) and the one in Libis caters local accounts--they may have international accounts too but heck, I really don't care, my Citi experience all happened in Makati, PBCom Tower.

The recruitment staff of Citi BPS in PBCom normally joins job fairs in Megamall or other malls to find more people. If those who are in Libis are doing the same thing, then good for them.

Do not confuse yourselves with all the blahs and more blahs. This company is a global icon. Being a part of them means being part of a stable, respected and global company.

And I'm no longer with them. Damn. They should pay me for this. :rotflmao:

[magnabash]

I am willing to work either in Libis/Eastwood area, or in Ortigas area.



Paano makapasok sa either areas?



:confused:

[hambolpinoy]

Go there. Apply personally.

[cHeNeLyNKeMbOt]

Hello,

Citi BPS is currently looking for Reps to be assigned on their US accounts! We are located in PBCom Tower in Makati.

-the two accounts are credit cards customer service and a collections account
-both are on the night shift
-competitive salaries
-both accounts have their respective incentive programs for their agents
-20% night diff
-retirement plan for employees!
-fresh graduates are encouraged to apply

please send me your resume - bellacossa19@yahoo.com

[cHeNeLyNKeMbOt]

Apply now. We also entertain walk in applicants. 23rd flr. PBCom tower in Ayala.

[kevin0929]

Anyone in the Australian Account? Yung contractual?

[kentdplume]

is collections outbound easy? us cards ako, sabi sept 22 pa, nilalagay ako collections training starts sept 15. sabi antay ko na lang sept 22. tama kaya decision ko? *** do u think, guys?

[kentdplume]

is collections outbound easy? us cards ako, sabi sept 22 pa, nilalagay ako collections training starts sept 15. sabi antay ko na lang sept 22. tama kaya decision ko? *** do u think po?

what are the advantages of being in outbound collections?

thanks.

[khristine_0021]

I just recived a text inviting for an interview Citibank Service Provider daw 2nd flr Orient square Bldg ortigas center..ano ba to call center din..is anyone here have any idea on how much the salry is and what type of job is ?

[pinoynetwit]

^^^
Maybe credit card for local operations. I got to talk to some Citibank outsourced employees and they confirmed that they have an office in that area.

[chuckreyes8]

I worked in Citiphone (Libis) from 2003 to 2005. The work was toxic, daming calls. Pero management and my co-workers were very nice. That's what made me stay that long.

[ilovedhay]

open pa rin ba yung australian account nila? I want dayshift kasi

[kentdplume]

start na ng us cards training bukas sept 29 :-)

[mslittlenikki]

im currently working at a certain cc company.. citi au account ko but project base *** and malapit na mgend.. im thinking of applying here.. prob ko *** is im 7months pregnant right now.. ok *** ba mgapply or after i give birth nlng?

i'll appreciate ur reply.. thanx

[freshbabe]

CLOSE NA YUNG COLLECTIONS?? I got this EMAIL from jobstreet eh... gusto ko sana dun, I was contacted by the recruiter (email), pero di ako nakakarating sa appointed schedule. Mag-walk in na lang diba? So US CARDS CSR na lang opening???

[sweetangel05]

hi ask ko *** po kung meron ba ** na umalis training plang whether resign/awol/etc or ngwork below 1 yr pero ngresign/awol/etc??? ngbyad b kyo ng 100k na bond??? hahabulin kb **** nila *** mgbyad?? eh kung *** **** pera/ari-arian/etc anu **** ipmbbyad mo???

[stepehenyan@12]

try consulting a lawyer to know what are your options

[ghech68]

I had bad experience with their recruitment process kasi i applied and I pass their 3 interviews and they said that i got the positin for RTA I got email confirmation from them and I even called them to follow up pero 3 months na wala pa ring pirmahan ng J.O sabi nila naiba daw kasi ang process galing sa regional.
Labo nila they will post na may vacancy pero di naman pala nila tatanggapin.

[cHeNeLyNKeMbOt]

Hello,

Citi BPS is currently looking for Reps to be assigned on their US accounts! We are located in PBCom Tower in Ayala Ave. in Makati.

-the two accounts are credit cards customer service/sales and a collections account (mortgage)
-both are on the night shift
-competitive salaries
-both accounts have their respective incentive programs for their agents
-20% night diff
-there is a retirement plan for employees!
-fresh graduates are encouraged to apply

please send me your resume/inquiries - bellacossa19@yahoo.com

Thanks.

[PinaColada16]

hi people. ok lang ba dito kahit no call center experience plus nursing grad pa? please help me thanks :(

[cHeNeLyNKeMbOt]

fresh graduates are encouraged to apply. :)

[cHeNeLyNKeMbOt]

By the way, if you are at leat 2nd year college, you can already qualify.
Our US Mortgage Collections Account is ramping up and is in need of collections agents.
-competitive salaries
-monthly incentive plan
-20% night diff
-HMO/Medical coverage
-Retirement Package for employees

send your resumes to bellacossa19@yahoo.com

[cHeNeLyNKeMbOt]

up for this thread.

[CITIgirl888]

I'm happy to be a part of the citi family :)

[LabuyoXVIII]

May 100K bond pa rin ba dito sa Citigroup?

[cHeNeLyNKeMbOt]

Yes we still have the bond but it's only for a year.

A year is just a short span of time and with the retirement plan that you can already take advantage of after 5 years, it's really worth it. Medical coverage is also upon hiring.

With the global economic crisis happening right now, I think going in-house in one of the biggest banks is a very good decision. :)

[daasnwer]

citi also has an account in cvg right

[LabuyoXVIII]

Aok, I applied 2 years ago and got through all the exams and interview... I was supposed to be with CMH (sp?) but was really apprehensive with the 100k bond for one year then... but the compensation package is really good.

I might have a shift of careers next year, Citi seems to be a good choice. :)

[cHeNeLyNKeMbOt]

Yes Citi has an account in cvg :)

[cHeNeLyNKeMbOt]

We are still accepting applicants who are willing to start on January 2009. :)

[_huh_]

We are still accepting applicants who are willing to start on January 2009. :)

question lang po....i applied last sept and i reached final interview and the girl told me that i still need to undergo 1 more interview with the TL,she told me they're going to schedule me for that and until now no calls yet.....does that mean that i did not pass?

[Brattinela]

are you going to build a site in commonwealth as well?

[k!ssa]

i only kow citi in libis and here in makati. haven't heard that they're going to have an office in commonwealth. i work forever dayshift and forever mon-fri.

[koki_motok]

meron akong nakita posting sa jobsstreet ng opening ng aussie accnt ng citigrp,,, mababa lang ba talaga offer kahit sa experienced agetns,, im currently with cvg-alabang sprint accnt ako ngayon,, sobra na kasi buraot management ng ibm sprint tska ang sprint mismo,,, ang ang calls,, SUPER DUPER TOXIC,, 50 calls average ko per day,, at more that 10 irate callers in a day.. im earning above-ave the industry standard plus we have monthly performance incentives and commissions if malakas mag upsell-yan mamimiss ko pag lumipat ako so sa tingin nyo po ba worth it

[smellycat1000]

hello... what time po ang dayshift sa australian account? kelan ang off? fixed ba off nila? thanks

[SweetCyanide]

to 16bech12: kulitin mo lang ang recruitment. you deserve to know the result. baka toxic lang sila ngayon or whatever.

to smellycat1000: usually nag-start ang first shift ng 4 or 5 am. ang last shift natatapos ng 11 pm. hindi fixed ang days off pero consecutive.

to koki_motok: uniform ang offer kahit sa mga experienced agents. pero pwede ka pa rin makipagtawaran. lalo na if you have experience sa sales.
50 calls per day? try mo dito. di bumababa ng 80 ang calls per day:eek:. management? at best, indifferent:hmm:. incentive schemes? pabagu-bago:confused:.

to LabuyoXVIII yes, meron pa rin 100k na bond fee. hindi sya pro-rated. pero 1 year lang naman e*okay*.

[k!ssa]

sked & rest days will depend sa department. for au-cards, its still on a shifting sked pero mostly day lang. for au-collections, it's 9a-6p, mon-fri. may incentives naman, depending kung san kayo mapupunta pero the basic pay is the same for everyone even with call center exp.

[16bech12]

ang gulo nila.. sbi ng recruitment tatawag sila ng morning tspos tumawag nga sila knina kaso hindi ko nasagot.. Tapos nung tumawag ako sa kanila.. Di daw ako pasado... ano yun??? parang lokohan!!!!:tampo::tampo::tampo::tampo::tampo:

[BeerhandBop]

i jsut owned a citiphone call center kaninang hapon.

looking for me. trying to make me get a personal loan. he says.. this conversation is gonna be recorded for security.

i then panicked and said, "security? what? why???? "

lmao.. he had no response... since its not on the list infront of him obviously...

'baket mo ni rerecord ang conversation? what did i do?????? Wala naman akong ginawa? why????? "

haha.. got him all panicked.

then i said, "K, bais!"

[stepehenyan@12]

sweetcyanide>>>question halimbawa natanggal ka regular *** ka pa one year babayaran mo pa rin 100k?

[SweetCyanide]

to stepehenyan@12;33271873: yes! kahit di ka pumasa ng training, babayaran mo pa rin yung bond:naughty:.

to 16bech12: sorry to hear that. don't worry marami pang call center dyan.

[SweetCyanide]

^up^up^up^

[cynical_chick]

ang gulo nila.. sbi ng recruitment tatawag sila ng morning tspos tumawag nga sila knina kaso hindi ko nasagot.. Tapos nung tumawag ako sa kanila.. Di daw ako pasado... ano yun??? parang lokohan!!!!:tampo::tampo::tampo::tampo::tampo:
Baka naman the reason why they were calling you is to give the feedback. if you have any questions naman, i'm sure that they would be willing to answer.

[kendi_gurl]

you know i dont understand kung bakit parang ang daming haters ng citibps, im part of the citi family and so far im liking what i see. my experience with recruitment team is by far one of the best ive had. yes may waiting period pero minimal lang naman. they are all very accomodating and answers all inquiries naman. :)

[SweetCyanide]

you know i dont understand kung bakit parang ang daming haters ng citibps, im part of the citi family and so far im liking what i see. my experience with recruitment team is by far one of the best ive had. yes may waiting period pero minimal lang naman. they are all very accomodating and answers all inquiries naman. :)

recruitment people are supposed to be nice. trainers are supposed to be nice. wait til you hit the floor girl...

[boytawag]

yes sweet, yan ang pamatay!

[princess_foxy]

totoo ba na 16k lang ang offer sa aussie account ng citigroup? meron bang transpo allowance? im planning to apply kasi on monday need help thanks

[EcKo_01]

to stepehenyan@12;33271873: yes! kahit di ka pumasa ng training, babayaran mo pa rin yung bond:naughty:.

nyahahah:lol:

[princess_foxy]

babayaran mo pa rin ang bond kahit di ka pumasa? eh di parang negosyo yan? di ang gagawin na lang nila, ibasgsak lahat ng trainees, para kumita sila....

[j0seph_lomb0s]

^ grabe! totoo ba yan?

[princess_foxy]

i only kow citi in libis and here in makati. haven't heard that they're going to have an office in commonwealth. i work forever dayshift and forever mon-fri.

citi - AU ba yan? im interested to apply kasi at gusto ko ng dayshift talaga at weekends off...

magkano basic ng citi -AU?
benefits? transpo allowance how much?

thanks po sa info : )

[j0seph_lomb0s]

try mo dito. di bumababa ng 80 ang calls per day:eek:.


80 calls per day? grabe! qeueing pala dito? balak ko pa naman sana mag apply dito.

[princess_foxy]

80 calls per day? grabe! qeueing pala dito? balak ko pa naman sana mag apply dito.

kahit ***** 80 calls, maiksi lang naman yata..

kasi yung iba itatanong lang kung kelan due date o magkano balance nila..it will only last for 3-5 mins...kaya carry lang yun..

ask ko lang yung US cards ba 20k ang sweldo tapos wala ng transpo allowance? thanks sa info : )

[mystergeeze_007]

80 calls per day? grabe! qeueing pala dito? balak ko pa naman sana mag apply dito.

Natural lang yan call center eh, hehehe :D , :p

[j0seph_lomb0s]

Natural lang yan call center eh, hehehe :D , :p

*** pinanggalingan ko kasi nasa 20+ calls per day lang. 4 months kaming day shift. tapos naging graveyard kaya umalis ako.

[princess_foxy]

question lang...bakit pababalikin ka pa for the exam at interview daw (na taga ops ata) bakit di na lang nila gawin lahat ng isang araw? sayang yung araw ko tapos mag iintay ka pa ng tawag nila haaayyy

[princess_foxy]

ang gulo nila.. sbi ng recruitment tatawag sila ng morning tspos tumawag nga sila knina kaso hindi ko nasagot.. Tapos nung tumawag ako sa kanila.. Di daw ako pasado... ano yun??? parang lokohan!!!!:tampo::tampo::tampo::tampo::tampo:

i went there yesterday to apply...nag exam ako tapos interview..
im suppose to take another exam and another interview sabi sakin nung girl na nag interview sakin tapos sabi nya tatawagin nya daw ako upo muna ako sa waiting area...

she called me again i think after 2 mins tapos
the interviewer told me that they are experiencing "technical difficulties" with their system kaya di ako makaka take ng exam agad..i re-sked na lang nya yung exam ko along side the 2nd interview tapos tatawagan na lang daw ako sa schedule nung exam and 2nd interview

im not being impatient pero 2nd day na wala pa rin akong narereceive na call and im planning to apply to another company na rin bago magmahal na araw...

yung mga nag apply last monday, march 30 pinabalik din ba kayo for exam or nag take na din kayo agad?

sakin kasi ok lang na sabihin na i failed rather than waiting forever sa tawag nila..

and another thing, im planning to apply for us cards pero sabi tapos na daw tapos ilalagay daw ako sa outbound us cards (prang activation yata ng card, not sure) totoo ba na tapos na ang hiring ng US cards? medyo mababa ang offer sakin sa outbound us cards...thanks sa mga input

[princess_foxy]

question lang po....i applied last sept and i reached final interview and the girl told me that i still need to undergo 1 more interview with the TL,she told me they're going to schedule me for that and until now no calls yet.....does that mean that i did not pass?

oo nga mahilig sila sa ganyan...ayos na kung sabihin nilang di ka pumasa kesa umaasa ka pa

[green_grunge]

Hi, I'm currently working at a dayshift AU account. Ok ba sa citibank-AU? Parang interested ako kase mababa ang pay sa work ko ngayon, at walang monthly incentives..pero masaya naman kase madaming events at cool mga, daming musikero tulad ko. Anyway, ok ba incentives dito sa citi? aabot ba ng 5k or more? And fixed sat-sun off ba?

[green_grunge]

For anyone here interested in applying for a dayshift cc:

Which company would you rather work at: 24/7, citibank-AU, or Shell shared services?

[princess_foxy]

For anyone here interested in applying for a dayshift cc:

Which company would you rather work at: 24/7, citibank-AU, or Shell shared services?

ive only worked for 24/7...i can say the day shift is ok its just that nosebleed to the max talaga training dito......ok naman pay at benefits...yun lang muna maicocomment ko

[princess_foxy]

up ko lang to... wala pa rin akong narereceive na call grabe namang online exam yan di na naayos huhuhu

[princess_foxy]

The collections account is not hard core by the way. Collection calls are for the not-so-delinquent borrowers only.

hindi ba mahirap ang collections? kasi mukhang dun ako maaassign...thanks sa info

[princess_foxy]

Parang kakagaling ko lang dito (PBCom) ah.. hehe. :lol:

Been with the company from Nov 06 til March 08. Why did I leave? Secret. Hehe. Nothing to do with the company.. It's a good place to work. People are nice and friendly.. Asar lang ang HR. But, lately, *before I left that is* a few (good) changes have been happening naman na lalo sa recruitment. *okay*

The so-called doubling of salary is only applicable to the ff:
a) Good in sales (for citiphone)
b) Good collector (for collections)
c) I've already given out the departments I've been with, LOL. :rotflmao:

So.. if you're just the so-so in the following categories, you can always go for the basic pay naman, haha! :evil_lol:

Before I left pala, umalis na rin si Anand--so.. medyo sad na ang place. Ewan lang now. :hmm:

me quota ba sa us collections? pano kung di magbyad si customer, taken against the agent ba yun? mahirap ba yung collections? thanks

[inflames]

citi - AU ba yan? im interested to apply kasi at gusto ko ng dayshift talaga at weekends off...

magkano basic ng citi -AU?
benefits? transpo allowance how much?

thanks po sa info : )

anyone? coz I have the same questions in mind.

Thanks!

[SweetCyanide]

fixed ang basic sa au. pero meron akong batch mate na nagmatigas and got an additional 2k/mo sa basic nya.
transpo allowance ba kamo? 1k/mo.:lol:
benefits? the usual lang. nothing spectacular. and i'm not surprised...:rolleyes:

[blare08]

hi just had my exam and initial interview today...after the interview,the interviewer said that she will endorsed my application to a team leader(US collection dept.)and if i got shortlisted they will call me for another interview....Hayyyyyy,false hope na yung feeling ko ngayon about my said application...can someone give me feedback with my concern, pEXers...thanks in advance!God Bless!

[behnaz]

hi just had my exam and initial interview today...after the interview,the interviewer said that she will endorsed my application to a team leader(US collection dept.)and if i got shortlisted they will call me for another interview....Hayyyyyy,false hope na yung feeling ko ngayon about my said application...can someone give me feedback with my concern, pEXers...thanks in advance!God Bless!
i think you are shortlisted..coz the same happened to me but the interviewer asked if i have my documents ready and adviced me to get my cert of employment from my previous employer if possible coz training would start May 11...

i really believe they just need to forward to the TL coz i told the person who referred me exactly what happened and she already gave me advanced congratulations hehehe

[blare08]

i think you are shortlisted..coz the same happened to me but the interviewer asked if i have my documents ready and adviced me to get my cert of employment from my previous employer if possible coz training would start May 11...

i really believe they just need to forward to the TL coz i told the person who referred me exactly what happened and she already gave me advanced congratulations hehehe

OH MY...your bringing up my hopes again....magdilang-anghel ka sana...

[behnaz]

OH MY...your bringing up my hopes again....magdilang-anghel ka sana...

the thing is...i dunno if i will take the offer coz of the 1 yr bond involved and the bond amount as well... i worked for 2 yrs in another call center and i really don't get the bond thing. i don't even know the nature of work involved and how toxic it would be in the future and with the bond, leaving the company wouldnt exactly be an option hehehe

so, i'm just waiting for the papers to decide properly.

[Blue-ray]

Do you have opening for QA or TL? i was a QA before for Technical Account. Pedi Pa refer? Pano po mag apply? Thanks

[princess_foxy]

sana maganda sa citi...

[Waldoh]

Hi! Has anyone of you received their call already? I already heard that "spiel" from HR regarding the May 11 start of training... but said to wait for a call... I just got interviewed last monday (april 27)... I asked the interviewer if they are going to call pass or fail, and she said yes... kaso she said i am supposed to received the call yesterday around 10am-12pm... unfortunately no calls...

nyweiz as for collections, actually toxic sya in a sense dahil may monthly quotas... mahirap mangolekta pero yung levels of difficulty would depend kung anong lines of business ang ipapa-handle nila, hardest would be "hardcore accounts" or delinquent for a year and so... easiest would probably be 1 day to 30 days delinquent dahil mostly na-late lang ng bayad yung "debtors"...

im hoping on working here since i've been with US collections for almost two years with a diff company... hope i was able to shed some light about collections :)

[princess_foxy]

Hi! Has anyone of you received their call already? I already heard that "spiel" from HR regarding the May 11 start of training... but said to wait for a call... I just got interviewed last monday (april 27)... I asked the interviewer if they are going to call pass or fail, and she said yes... kaso she said i am supposed to received the call yesterday around 10am-12pm... unfortunately no calls...

nyweiz as for collections, actually toxic sya in a sense dahil may monthly quotas... mahirap mangolekta pero yung levels of difficulty would depend kung anong lines of business ang ipapa-handle nila, hardest would be "hardcore accounts" or delinquent for a year and so... easiest would probably be 1 day to 30 days delinquent dahil mostly na-late lang ng bayad yung "debtors"...

im hoping on working here since i've been with US collections for almost two years with a diff company... hope i was able to shed some light about collections :)


i want to ask first, whats the reason for the callback? is that for a line interview? exam? ako rin kasi tinawagan lang ako for interview with tl and computer exam..medyo marami kasi talagang nag aapply sa kanila at di nila kayang i accomodate yung volume ng applicants per day kaya tinatawagan na lang nila...

yup merong training sa may 11 for collections....just to give u a tip, its not hardcore collections medyo toxic ***** pero ok lang trabaho yan eh...

so good luck just wait for the call, basta keep your line always open : )

[Waldoh]

i want to ask first, whats the reason for the callback? is that for a line interview? exam? ako rin kasi tinawagan lang ako for interview with tl and computer exam..medyo marami kasi talagang nag aapply sa kanila at di nila kayang i accomodate yung volume ng applicants per day kaya tinatawagan na lang nila...

yup merong training sa may 11 for collections....just to give u a tip, its not hardcore collections medyo toxic ***** pero ok lang trabaho yan eh...

so good luck just wait for the call, basta keep your line always open : )


sabi i-fo-forward sa operations yung application ko for a final interview probably with operation people...

tinawagan ka na? and may JO ka na princess foxy? thanks

[blare08]

Hi! Has anyone of you received their call already? I already heard that "spiel" from HR regarding the May 11 start of training... but said to wait for a call... I just got interviewed last monday (april 27)... I asked the interviewer if they are going to call pass or fail, and she said yes... kaso she said i am supposed to received the call yesterday around 10am-12pm... unfortunately no calls...

nyweiz as for collections, actually toxic sya in a sense dahil may monthly quotas... mahirap mangolekta pero yung levels of difficulty would depend kung anong lines of business ang ipapa-handle nila, hardest would be "hardcore accounts" or delinquent for a year and so... easiest would probably be 1 day to 30 days delinquent dahil mostly na-late lang ng bayad yung "debtors"...

im hoping on working here since i've been with US collections for almost two years with a diff company... hope i was able to shed some light about collections :)


no..i haven't gotten any call from them through my cel though but our maid told me that someone called (landline) and was looking for me...I'm in doubt if that would be citiphone..'coz that time i've been away in my house and trying to apply for another call center instead of waiting..Time is running out for me so i better move.


But in all honesty,I really wanna work here but unfortunately, NO CALLS YET...maybe i didn't not passed...

last friday was my last interview with them...FYI

[k!ssa]

If you were indeed for final interview, HR should have given you the date/time of your scheduled interview. During my time, it took 2 days before I got the JO. Sa 2nd day pa ko nagfinal interview.

[behnaz]

Hi! Has anyone of you received their call already? I already heard that "spiel" from HR regarding the May 11 start of training... but said to wait for a call... I just got interviewed last monday (april 27)... I asked the interviewer if they are going to call pass or fail, and she said yes... kaso she said i am supposed to received the call yesterday around 10am-12pm... unfortunately no calls...

nyweiz as for collections, actually toxic sya in a sense dahil may monthly quotas... mahirap mangolekta pero yung levels of difficulty would depend kung anong lines of business ang ipapa-handle nila, hardest would be "hardcore accounts" or delinquent for a year and so... easiest would probably be 1 day to 30 days delinquent dahil mostly na-late lang ng bayad yung "debtors"...

im hoping on working here since i've been with US collections for almost two years with a diff company... hope i was able to shed some light about collections :)


nope, haven't heard from them yet though they indeed told me that training would start on May 11 and wait for their call for the interview with the TL or something. the person who endorsed/referred me to citigroup is a nice lady. she even texted me asking if i received the call for the last interview as a follow-up siguro hehe but still it was nice of her. reflects how people treat each other in the company diba? :D

[sweetmum]

hi all. how much is the basic salary offered by citigroup? & what about the benefits?

[blare08]

no..i haven't gotten any call from them through my cel though but our maid told me that someone called (landline) and was looking for me...I'm in doubt if that would be citiphone..'coz that time i've been away in my house and trying to apply for another call center instead of waiting..Time is running out for me so i better move.


But in all honesty,I really wanna work here but unfortunately, NO CALLS YET...maybe i didn't passed...

last friday was my last interview with them...FYI


Have you gotten any call 2day from them?Maybe there's alot of applicants who applied last week that's why they were having a hard time to accomplished all in one or two days..i guess.....

[stelmosfire]

Just a friendly advise people, stay away from this company.You'll thank me for it.:D

[k!ssa]

@stelmosfire:

bakit galit ka sa citi?

[hp_luna]

magkano ang salary range dito for their AU account?

[k!ssa]

16k basic salary plus 1k transpo allowance, tapos incentives din for AU. Sa US, I'm not sure kunng magkano additional.

[freshbabe]

May HR na guwapo dito... and distracted ako :rotflmao:
kaya bagsak ako dati :lol:

[princess_foxy]

May HR na guwapo dito... and distracted ako :rotflmao:
kaya bagsak ako dati :lol:


ehhhh parang sya yung kras ko :love:

poge poge talaga...............

[princess_foxy]

sabi i-fo-forward sa operations yung application ko for a final interview probably with operation people...

tinawagan ka na? and may JO ka na princess foxy? thanks

yup...nagtetraining na ako :)

[freshbabe]

ehhhh parang sya yung kras ko :love:

poge poge talaga...............

may kahawig siyang celebrity, basta maputi siya :) alam ko yung first name eh, ayoko na lang mag post dito :lol: sigurado taken na yun.

[blaze4509]

Ang INFOSYS ay nangangailangan ng mga sumusunod

--------------------------------------------------------------------------------

FOR CISCO ACCOUNT:
25 - CUSTOMER SERVICE REPRESENTATIVE

FOR FUJITSU ACCOUNT:
3 - TECHNICAL SUPPORT REPRESENTATIVE
1 - FRENCH REPRESENTATIVE
1 - SALES REPRESENTATIVE

FOR YAHOO ACCOUNT:
5 - SALES REPRESENTATIVE

PM if you are interested.

Thanks

[k!ssa]

si Kevin ba sinasabi nyo? Di ko alam if taken na sya. ;)

[freshbabe]

si Kevin ba sinasabi nyo? Di ko alam if taken na sya. ;)

korekek:rotflmao: HAHA! may kamukha siyang celebrity.. panoorin niyo yung commercial ng "the budbrothers.. bestfriend ni jake cuenca" sa ABS-CBN. Isa dun kahawig niya. Talaga namang may nakahula, nag-iisa lang siyang gwaping diyan. :rotflmao: mabait siyang interviewer kaya lang... kaka distract eh, bagsak tuloy ako. :lol:

[blare08]

sabi i-fo-forward sa operations yung application ko for a final interview probably with operation people...

tinawagan ka na? and may JO ka na princess foxy? thanks

musta application mo **?c princess_foxy trainee na..la prin ako call from them...

[Waldoh]

musta application mo **?c princess_foxy trainee na..la prin ako call from them...

i signed up with Teleperformance already, i received a call however di ko nasagot, im thinking sila yun kasi sila lang naman ang inapplyan ko prior to TP,... as i remember May 11 yung training class ata so medyo malabo na ****...

hehe, line of business ko pa naman ang collections kaso ang bagal nila... sa ngayon, i'll try the waters @ teleperformance...

goodluck sayo :)

[princess_foxy]

may kahawig siyang celebrity, basta maputi siya :) alam ko yung first name eh, ayoko na lang mag post dito :lol: sigurado taken na yun.

parang isa lang nga ang pinag uusapan natin hahaha....sobrang nice sya...itinago ko yung celfone number nya kasi nag text sya dati regarding training..itinago ko in case of emergency hahaha.....

yup mukhang taken na pero pwede pa rin :D

[princess_foxy]

musta application mo **?c princess_foxy trainee na..la prin ako call from them...


ang sabi ba sayo for final interview ka na? naka pag online exam ka na ba? ako kasi tinawagan lang din ako ulit for final interview and exam mga after a week...ako rin noon akala ko wala na kasi ang tagal naghanap hanap na rin ako ng bagong work pero eventually tinawagan pa rin ako

[k!ssa]

There's opening for AU Collections. Ongoing na yung recruitment. Sked is M-F, 7a-4p, 8a-5p, 9a-6p and 10a-7p.

[bhudz_paulfinch]

There's opening for AU Collections. Ongoing na yung recruitment. Sked is M-F, 7a-4p, 8a-5p, 9a-6p and 10a-7p.

kisa, anong qualification sa position na ito? tumatanggap ba ng undergrad dito? please advise naman, salamat!

[blare08]

i signed up with Teleperformance already, i received a call however di ko nasagot, im thinking sila yun kasi sila lang naman ang inapplyan ko prior to TP,... as i remember May 11 yung training class ata so medyo malabo na ****...

hehe, line of business ko pa naman ang collections kaso ang bagal nila... sa ngayon, i'll try the waters @ teleperformance...

goodluck sayo :)



Got a job narin in an airline industry...maybe we're really not for citigroup...=(

[freshbabe]

parang isa lang nga ang pinag uusapan natin hahaha....sobrang nice sya...itinago ko yung celfone number nya kasi nag text sya dati regarding training..itinago ko in case of emergency hahaha.....

yup mukhang taken na pero pwede pa rin :D

HAHA... sana broken hearted & single.. siya kilala ko na kamukha niyang celebrity Aahron Villena. Para silang kambal, pati hairstyle carbon copy.

Okay ba collections dito sa citigroup???

[freshbabe]

There's opening for AU Collections. Ongoing na yung recruitment. Sked is M-F, 7a-4p, 8a-5p, 9a-6p and 10a-7p.

ganda ng schedule!!! buti walang 5am start shift.

[princess_foxy]

Got a job narin in an airline industry...maybe we're really not for citigroup...=(

aww congrats....galingan mo dyan

[princess_foxy]

HAHA... sana broken hearted & single.. siya kilala ko na kamukha niyang celebrity Aahron Villena. Para silang kambal, pati hairstyle carbon copy.

Okay ba collections dito sa citigroup???


ay...ano ba yan!! hahahaha.....yun ba yung kamukha nya? basta ang cute cute nya tapos mabait pa....so far sya pa lang nakikita kong cutey sa citi ***** pag dating namin sa floor, mas marami pa...

ok naman collections... nalulula lang ako sa info kasi halos 2 weeks lang ang training tapos info overload to the max haaaaaaaayyyy pero masaya ang training grabe!!!

[blare08]

aww congrats....galingan mo dyan

thanks,princess_foxy!*** din galingan mo din sa trainong sa citigroup...=)

[princess_foxy]

thanks,princess_foxy!*** din galingan mo din sa trainong sa citigroup...=)


salamat....

pag me free airline tickets ambunan mo ako ha
hehehe joke :D

[blare08]

salamat....

pag me free airline tickets ambunan mo ako ha
hehehe joke :D

gee, that's only for my immediate relatives..lolz!cge pag may buddy pass ambunan kita!hahaha!!!

[k!ssa]

sorry for the late reply.

princess foxy, taga AU Collections ka ba?


Tumatanggap sila dito ng undergrad basta at least 2 years sa college, call center exp is preferred.
For Au Collections, yun lang talaga ang sked kasi pwede lang tawagan mga customers from 9am-9pm au est.

[princess_foxy]

to kissa

nope im from US CMI... taga AU collections ka ba?

[freshbabe]

Hiring pa rin ba AU COLLECTIONS?? :bop:

[k!ssa]

@freshbabe: ang alam ko open pa din ang au collections.

@princess foxy: im no longer part of the au collections team. iba na function ko.:)

[green_grunge]

16k basic salary plus 1k transpo allowance, tapos incentives din for AU. Sa US, I'm not sure kunng magkano additional.

Hi! Is this the standard basic or does it also depend on the years of experience? Umaabot ba ng 5k or more ang incentives sa AU accounts? Ang appraisal ba umaabot ng more than 15% per annum?

Any response will be highly appreciated.

Good on ya!

[freshbabe]

@ k!ssa

PLS. REPLY IN MY PM. I SENT A PM MESSAGE TO YOU! THANKS!:)

[k!ssa]

@ freshbabe, replied to your PM.

@ green_grunge: 16k basic salary regardless of your work experience, unless TL or Manager aaplyan mo then you can haggle.
Incentives are variable, if you work hard, more than 5k yun for sure, but I can't speak for the entire company, it may still vary on the department you'll work with and as for the appraisal, I'm not in the position to answer that kasi kahit employees naguguluhan dyan. Hope this helps. :D

[green_grunge]

Just curious about the working environment here at citibank. Strict ba? Masaya ba? Koboy ba mga tao? Ok ba mga boss? How many vl's and sl's are there in a year? May quarterly bonus ba?

Sorry daming tanong. Just want to make sure that I know what I'm getting into. 1yr bond kase eh hehe.

[princess_foxy]

ok ang citi...so far im enjoying my stay here : )

[k!ssa]

Just curious about the working environment here at citibank. Strict ba? Masaya ba? Koboy ba mga tao? Ok ba mga boss? How many vl's and sl's are there in a year? May quarterly bonus ba?

Sorry daming tanong. Just want to make sure that I know what I'm getting into. 1yr bond kase eh hehe.

Ok naman mga tao dito, work environment is fun pero syempre when it comes to work, they expect that you'll deliver good results. 15 vl and 10 sl are given and no quarterly bonus but Citi provides retirement plan.

[princess_foxy]

padaan...

kagabi pagpasok ko, nakasabay ko sa elevator si crushie (kevin) ask nya lang musta training kung ok naman sa ops...heheheh chika chika...cutey cutey nya talaga...kaya lang nauna syang bumaba kasi 23rd flr lang sya....haaayyyy inspired tuloy ako ng buong magdamag heheheh

[haylie142001]

hi guys ask ko lang kung kelen ulit maghihire ng day shift csr dito? thanks

[princess_foxy]

hi guys ask ko lang kung kelen ulit maghihire ng day shift csr dito? thanks

im not sure kung open pa AU accts nila...punta ka na lang sa 23rd floor ng pbcom sa makati...try mo mag apply.. sasabihin naman nila kung me open pa

[Mike Cortez]

padaan...

kagabi pagpasok ko, nakasabay ko sa elevator si crushie (kevin) ask nya lang musta training kung ok naman sa ops...heheheh chika chika...cutey cutey nya talaga...kaya lang nauna syang bumaba kasi 23rd flr lang sya....haaayyyy inspired tuloy ako ng buong magdamag heheheh

hmmmmmmmmmmmmmm. hehe.

[princess_foxy]

hmmmmmmmmmmmmmm. hehe.


hmmmmmmmmmmmmmmmmm ka dyan

[contestame]

HELP!!! Could somebody pls. enlighten me? I've read a lot of negative feedback about Citi BPS in this thread. I just passed the selection process last week but I am having a really hard time deciding if I would push through with my employment in this company.

I want to ask the following about the CSO position for an AU account :

1. What is the job description?

2. With regards to the 1 year bond, in what instances would one be required to pay 100K? (upon resignation before 1 year employment lapses or even upon termination?)

3. How long is the training? Will there be a salary already for the training?

4. What is the dress code?

Thank you very much in advance to those who would be helping me out!!!

[princess_foxy]

HELP!!! Could somebody pls. enlighten me? I've read a lot of negative feedback about Citi BPS in this thread. I just passed the selection process last week but I am having a really hard time deciding if I would push through with my employment in this company.

I want to ask the following about the CSO position for an AU account :

1. What is the job description? im not really familiar with AU accts..what i know meron silang AU cards at AU collections

2. With regards to the 1 year bond, in what instances would one be required to pay 100K? (upon resignation before 1 year employment lapses or even upon termination?)

if you resign and not finishing the bond period of 1 yr then ur obligated to pay the 100k bond

3. How long is the training? Will there be a salary already for the training? 1 month to 2 months depending on the acct and yes you are paid as a regular employee already

4. What is the dress code? NO DRESS CODE!!!

Thank you very much in advance to those who would be helping me out!!!



I want to ask the following about the CSO position for an AU account :

1. What is the job description? im not really familiar with AU accts..what i know meron silang AU cards at AU collections

2. With regards to the 1 year bond, in what instances would one be required to pay 100K? (upon resignation before 1 year employment lapses or even upon termination?)

if you resign and not finishing the bond period of 1 yr then ur obligated to pay the 100k bond

3. How long is the training? Will there be a salary already for the training? 1 month to 2 months depending on the acct and yes you are paid as a regular employee already

4. What is the dress code? NO DRESS CODE!!!

[princess_foxy]

all pumped up for SP!!!! go US - CMI!!

[contestame]

Thank you princess_foxy! I really hope I'd make the right decision.

[princess_foxy]

Thank you princess_foxy! I really hope I'd make the right decision.

yup everything is still up to you...

so far im enjoying my stay here...im in collections but i dont feel pressured or stressed out with my work...i enjoy every minute of it...

[haylie142001]

Hi! Has anyone of you received their call already? I already heard that "spiel" from HR regarding the May 11 start of training... but said to wait for a call... I just got interviewed last monday (april 27)... I asked the interviewer if they are going to call pass or fail, and she said yes... kaso she said i am supposed to received the call yesterday around 10am-12pm... unfortunately no calls...

nyweiz as for collections, actually toxic sya in a sense dahil may monthly quotas... mahirap mangolekta pero yung levels of difficulty would depend kung anong lines of business ang ipapa-handle nila, hardest would be "hardcore accounts" or delinquent for a year and so... easiest would probably be 1 day to 30 days delinquent dahil mostly na-late lang ng bayad yung "debtors"...

im hoping on working here since i've been with US collections for almost two years with a diff company... hope i was able to shed some light about collections :)

nag apply ako dito yesterday, ganyan din sinabi nila sa akin for final interview kaya lang *** daw available na tl so tatawagan ako kinabukasan for final interview, sabi ko pa if i will expect a call from them yes daw.. di naman ako tinawagan haay...:bop::bop:

[k!ssa]

@contestame: Saan ka sa AU naassign, collections or cards?

[princess_foxy]

nag apply ako dito yesterday, ganyan din sinabi nila sa akin for final interview kaya lang *** daw available na tl so tatawagan ako kinabukasan for final interview, sabi ko pa if i will expect a call from them yes daw.. di naman ako tinawagan haay...:bop::bop:

wait mo lang tatawag din sila...

hi ke crush kong SME heheheh yun lang :D

[arkuo14]

may instances ba na hindi nabayaran ang 100k? like hmmm AWOL? binasa ko ulit yung thread may nag post na 2 months lang yung ibang batch mates nya nag awol. ano kaya nangyari dun? hindi naman nagbayad ng 100k?

[princess_foxy]

may instances ba na hindi nabayaran ang 100k? like hmmm AWOL? binasa ko ulit yung thread may nag post na 2 months lang yung ibang batch mates nya nag awol. ano kaya nangyari dun? hindi naman nagbayad ng 100k?

im not really sure about that...wala kasi akong balak umalis ng citi :lol:

[k!ssa]

may mga instances talaga na di nabayaran yung 100k bond. Pero mas maganda sana if natapos mo yung 1 year para at least wala kang problem in the future.

[monmonix]

hi! :) i just got a call awhile ago from an HR from Citi Libis. She offered me the phone officer position.

I would like to know what the job is all about, and the basic salary and compensation before I accept the offer. Is it nice to work at this department?

I told the HR that I would think about it first so she gave me her contact number and told me to give her a call within a week since only 15 positions are open for hiring.

Replies/comments from anyone would be so much appreciated. :)

[k!ssa]

@ monmonix:
citi libis caters to Philippine customers, so the benefits aren't the same as compared to CBPS which caters to US and AU. The benefits for Citi Philippines are in line with other local banks, e.g. bonuses, leaves, etc. I think the starting salary is 16k, but it may have been changed.

[k!ssa]

We are hiring for US Cards, for those interested in applying just send me your complete name and contact #s.:)

[princess_foxy]

hi! :) i just got a call awhile ago from an HR from Citi Libis. She offered me the phone officer position.

I would like to know what the job is all about, and the basic salary and compensation before I accept the offer. Is it nice to work at this department?

I told the HR that I would think about it first so she gave me her contact number and told me to give her a call within a week since only 15 positions are open for hiring.

Replies/comments from anyone would be so much appreciated. :)

you'll be handling citibank (cards) philippines

[prettycute]

parang isa lang nga ang pinag uusapan natin hahaha....sobrang nice sya...itinago ko yung celfone number nya kasi nag text sya dati regarding training..itinago ko in case of emergency hahaha.....

yup mukhang taken na pero pwede pa rin :D

I heard from a reliable source that Kevin is sad, single and very much available.

;););)

[prettycute]

We are hiring for US Cards, for those interested in applying just send me your complete name and contact #s.:)

Yup, I referred a friend. And nagstart na siya. So na credit na sa akin yung cash incentives, plus, I also received a ticket for an exclusive show of Harry Potter...shala di ba?

[magnabash]

I don't know if this is already posted or not.



With no offense ha. Wala akong masamang ibig sabihin.




Totoo ba yung may video, regarding dun sa babaeng nagrereklamong sumisigaw?

[jursjurs]

guys tanong lang, last week ngapply ako first is yung test including personality test, then yung interview, then yung call sim., then kinausap ult ako na tatawagan ako next week para sa interview with the UM.. thursday ako nagapply, hindi pa tumatawag untill now, sure ba na may interview padin ako sa UM? tska para san na yun? thanks. :)

[yhan02ph]

I don't know if this is already posted or not.



With no offense ha. Wala akong masamang ibig sabihin.




Totoo ba yung may video, regarding dun sa babaeng nagrereklamong sumisigaw?

I have posted that phone call on my blog, I'm not sure though if it's authentic or not, but somehow the caller really curse so bad..:lol:

[liljammerz]

IS THIS COMPANY ACCEPTING HIGHSCHOOL GRADUATE or even UNDERGRADUATE OF 1ST YEAR COLLEGE? :confused:

I've been to Collections Account At RMH also known as NCO but for 3 months.. :)

THANKS! *okay*

refer naman jan.. hehe.. :rotflmao:
liljammerz46@yahoo.com

[_Reversed_]

May opening ba for back office position? Thanks!