IBM Daksh Online Recruitment Helpdesk

[Ada]

Thank you for visiting the IBM Daksh Online Recruitment Helpdesk. This is the official Recruitment thread of IBM Daksh here in PinoyExchange.

This thread is regularly visited by an IBM Daksh recruitment representative. You may post your recruitment-related questions and we will try our best to answer them here. Some of your questions, however, may have to be re-directed to the proper contact person.

We will also be posting new updates and announcements about IBM Daksh on this thread.

Applications

As you all know, we have various openings available for different levels and positions. You may click on our banner to get a list of our openings, and you may send us a private message to know more information.

If you wish to apply, you may email your resume to hotcareers@ph.daksh.com. Please make sure to indicate the position title on the subject line.

IBM Daksh values your privacy. Please do not post your contact details here.

IBM Daksh Employees

For existing IBM Daksh employees, your testimonials are most welcome. However, should you have other posts and messages to co-employees, please use the original IBM Daksh thread.

Thank you and we look forward to hearing from you.

[marymargaret_25]

Hi Ada! Thank you for this thread. This will be a great help for us, IBM applicants.

Anyway, I just to inquire if you guys, are also the ones responsible for IBM Business Services Inc. recruitment. If so, are you already processing applications of Certified Public Accountants? I applied this April under the Job Posting at Jobstreet.com but I haven’t received a call yet.

[Proud_IBMer]

:) Hi Ada! Thank you for this thread. This will be a great help for us, IBM applicants.

Anyway, I just to inquire if you guys, are also the ones responsible for IBM Business Services Inc. recruitment. If so, are you already processing applications of Certified Public Accountants? I applied this April under the Job Posting at Jobstreet.com but I haven’t received a call yet.

Hi marymargaret_25, I sure hope we reach more IBM Daksh applicants through this forum.

Both IBM Daksh and IBS are companies under IBM Corporation, but we have separate recruitment teams and offer different opportunities.

You may send your question directly to 9naguicm@ph.ibm.com. Or you may send me a PM of your contact details so I can ask them to get in touch with you directly.

Hope this helps. :)

[teancum]

HI,
I applied for a Quality Specialist position and I was already interviewed by Amit Gupta, and then by Anthon Formoso. Elaine Quiambao does a great job in the recruitment department. However, when they tried to call me on April 26th, I wasn't able to answer the call. I tried to get in touch with Elaine, but she hasn't replied yet. I don't know if I missed an opportunity to work for Daksh because I failed to answer that call. I'm already excited to start working for Daksh and I hope I would receive some positive feedback soon.

[marymargaret_25]

Thank you for the reply Proud_IBMer. I'll just send my inquiries to the email address you provided. You're a big help.

[Proud_IBMer]

HI,
I applied for a Quality Specialist position and I was already interviewed by Amit Gupta, and then by Anthon Formoso. Elaine Quiambao does a great job in the recruitment department. However, when they tried to call me on April 26th, I wasn't able to answer the call. I tried to get in touch with Elaine, but she hasn't replied yet. I don't know if I missed an opportunity to work for Daksh because I failed to answer that call. I'm already excited to start working for Daksh and I hope I would receive some positive feedback soon.

Hi teancum, thanks for your interest in the Quality Specialist position. I will be forwarding this message to Elaine Quiambao and hope that she recognizes you (as I don't have your real name) so she can give you a call at once. :)

Don't worry, though, because I don't think that not being able to reach you on one call will jeopardize your chances of getting hired. :)

She was probably just busy last Friday so she hasn't responded yet. I suggest you send her an email so she knows that you're still interested in the position.

Hope this helps!

[dimaz]

Hi, I applied last April 16 @ IBM Daksh in Edsa Central. I got into the final interview with Ms Eleanor I don't know if I passed but she told me that she will be endorsing my application for the training and that I'll just wait for a call either friday or next week but until now I haven't recieved any call from IBM. Does it mean that they already discarded my application or it usually takes more than two weeks for them to call you???

[Proud_IBMer]

Hi, I applied last April 16 @ IBM Daksh in Edsa Central. I got into the final interview with Ms Eleanor I don't know if I passed but she told me that she will be endorsing my application for the training and that I'll just wait for a call either friday or next week but until now I haven't recieved any call from IBM. Does it mean that they already discarded my application or it usually takes more than two weeks for them to call you???

Hi dimaz, usually, recruiters are able to give information about training classes within one to two weeks from application. However, depending on the availability of training classes that you are qualified for, we may not always be able to give immediate feedback.

Kindly PM me your complete name so that I can follow up on this. Thank you.

[dimaz]

Hi thank you for replying. She told me that their are no schedules yet for the training and that they would just call. I've already pm my complete name to you tnx!!!

[arjukai00]

hi mam I would like to follow up my application for TS. I was already contacted and interviewed thru phone by ms.anne.She told me she will call again but I have received no call.I have her local phone no. should i call her to know if I passed the interview.Im really interested to work in IBM.thanks

[Proud_IBMer]

hi mam I would like to follow up my application for TS. I was already contacted and interviewed thru phone by ms.anne.She told me she will call again but I have received no call.I have her local phone no. should i call her to know if I passed the interview.Im really interested to work in IBM.thanks

Hi arjukai00,

Thank you for your interest in IBM Daksh! Before I can respond to your query regarding the results of your phone interview, I need to know your answers to the following questions:

1. Do you have a college/university diploma? If not, until what year did you finish? We can only process your application if you have completed at least three years in college, or have finished a certificate or diploma course, because this is the minimum requirement for our accounts.

2. Do you have previous experience in a call center environment?

3. Are you willing to work on a graveyard, schedule-shifting environment? Because this is the nature of a call center job, we require that all our CCS/TS applicants will be willing to work graveyard.

During the phone interview, very basic questions are asked, and your communication skills are briefly assessed.

By answering my questions, I might be able to figure out what the call meant. Moreover, if you can PM me your complete name, I can ask Anne why she wasn't able to call you back.

Thanks!

[belzy]

I worked for IBM Daksh and was a Pioneer member for the telecoms account in PBcom. I resigned after 10 months because of the account. Not that its very hard but because its not a technical account. Im an ECE grad and i'm still looking for the technicality of the work. I told HR that that's my reason for leaving and that if there was a tech account where i can be transferred to, id rather not leave the company because I love it there. But back then, there were no tech account.

Now that I found out that there's a tech account i immediately applied online. I'm working as IT Helpdesk and have been working for 3+ years as Tech support.

After a couple of days somebody from HR called me and did some over-the-phone interview... after a while i mentioned I already worked for Daksh before.... she then stopped the interview and told me to secure a referral form from my OM and another letter (i forgot the second letter). I asked her why do i need a referral form? she didn't answer... I told her i resigned and i wasn't terminated.... It's almost 2 years ago so why would i need a referral form? Can I just simply apply as a new employee again? i don't know what's the purpose of this referral form... but i know i can get one from my OM... i am very much willing to undergo any recruitment process you have and i feel i don't need any refferrals... if i need to go back from scratch its ok for me... Please shed light on this... the last instruction she gave me was to call the number that appeared on my phone when i have the letters.... huh???? not so clear and hr was not that courteous... sorry but that's how i felt..... many tnx...

[baby17]

Hi arjukai00,

Thank you for your interest in IBM Daksh! Before I can respond to your query regarding the results of your phone interview, I need to know your answers to the following questions:

1. Do you have a college/university diploma? If not, until what year did you finish? We can only process your application if you have completed at least three years in college, or have finished a certificate or diploma course, because this is the minimum requirement for our accounts.

2. Do you have previous experience in a call center environment?

3. Are you willing to work on a graveyard, schedule-shifting environment? Because this is the nature of a call center job, we require that all our CCS/TS applicants will be willing to work graveyard.

During the phone interview, very basic questions are asked, and your communication skills are briefly assessed.

By answering my questions, I might be able to figure out what the call meant. Moreover, if you can PM me your complete name, I can ask Anne why she wasn't able to call you back.

Thanks!

--- hi , i just wanna seek help from u..
i applu in ur compny online and someone call me from ur mandaluyong ofc and adv that a have a interview 3 days ago.. but unfortunately i didnt showd up for an emergency reason.. can u help me if i can have another chnce for an assesment for a travel accnt...
i really wanted to work in ur company... thanks

[beehive]

Hi,

I wasn't able to accept the call yesterday afternoon since im attending a wedding. I called you office this afternoon and theyve told me to wait for the call from a rect officer for the phone interview..How long should I have to wait or to follow-up again?

BTW, I am applying any HR position that suits my qualifications in your Makati office

Many Thanks..

[Proud_IBMer]

Hi everyone!

My sincerest apologies for not being able to get back to you sooner. I was offline over a week due to network problems.

I am back now and I will shall do my best to quickly respond to all queries posted.

Thanks for visiting this forum.

[blueturquoise]

I worked for IBM Daksh and was a Pioneer member for the telecoms account in PBcom. I resigned after 10 months because of the account. Not that its very hard but because its not a technical account. Im an ECE grad and i'm still looking for the technicality of the work. I told HR that that's my reason for leaving and that if there was a tech account where i can be transferred to, id rather not leave the company because I love it there. But back then, there were no tech account.

Now that I found out that there's a tech account i immediately applied online. I'm working as IT Helpdesk and have been working for 3+ years as Tech support.

After a couple of days somebody from HR called me and did some over-the-phone interview... after a while i mentioned I already worked for Daksh before.... she then stopped the interview and told me to secure a referral form from my OM and another letter (i forgot the second letter). I asked her why do i need a referral form? she didn't answer... I told her i resigned and i wasn't terminated.... It's almost 2 years ago so why would i need a referral form? Can I just simply apply as a new employee again? i don't know what's the purpose of this referral form... but i know i can get one from my OM... i am very much willing to undergo any recruitment process you have and i feel i don't need any refferrals... if i need to go back from scratch its ok for me... Please shed light on this... the last instruction she gave me was to call the number that appeared on my phone when i have the letters.... huh???? not so clear and hr was not that courteous... sorry but that's how i felt..... many tnx...

Hi Belzy

The only thing that the recruitment department will be requesting from you is a copy of your clearance and a recommendation from your TL or your OM. This is a standard process for those who are interested to join our company again. Im glad to hear that you are very much interested in joining IBM. Just secure a recommendation letter from your superiors before and also a copy of your clearance and visit IBM's recruitment office personally. Please feel free to call the Recruitment Department if you have any concerns. Hope this helps even if the reply is a little bit late.

:)

[Proud_IBMer]

Hi,

I wasn't able to accept the call yesterday afternoon since im attending a wedding. I called you office this afternoon and theyve told me to wait for the call from a rect officer for the phone interview..How long should I have to wait or to follow-up again?

BTW, I am applying any HR position that suits my qualifications in your Makati office

Many Thanks..

Hi beehive, I sent you a PM.

[nike_girl]

does anyone know Mr. Martin Sumayao's contact info? I was asleep when he called. The call was supposedly for him to give me feedback on the job offer. thanks!

[Proud_IBMer]

does anyone know Mr. Martin Sumayao's contact info? I was asleep when he called. The call was supposedly for him to give me feedback on the job offer. thanks!

Hi nike_girl, kindly PM me with your full name and contact details so I can remind Martin Sumayao to give you a call. Thanks!

[robruiz]

Ms. Jen told me that I am too techie for the job I am applying for. And I didn't make it.

I wonder why would be my "being techie" be a ground for not getting an offer.

Anyways, the people at IBM mandaluyong are really nice.

[blueturquoise]

Ms. Jen told me that I am too techie for the job I am applying for. And I didn't make it.

I wonder why would be my "being techie" be a ground for not getting an offer.

Anyways, the people at IBM mandaluyong are really nice.

Hi robruiz,

This could probably mean that your line of interest for an IT related position is greater than your interest for the position you were applying for. :) No worries though, this could mean that you're skills would be of great use if you were to use it for any IT related opportunity. Continue looking for an opportunity that you really like. *okay*

You'll never know. :) Always think positive. :)

[anghel]

hello ADA, do you have openings right now for email support?

[blueturquoise]

hello ADA, do you have openings right now for email support?

hi anghel...i sent you a PM :)

[robruiz]

@Bluetorquoise: yeah... thanks.

[Proud_IBMer]

IBM Daksh invites you to


FAB FRIDAY
An IBM Daksh Job Fair promoting diversity and the GLBT community!

June 29, 2007
9am to 5pm
IBM Daksh Recruitment Center
3/F Edsa Central Pavilion, Edsa corner Shaw, Mandaluyong City
MRT-Shaw Station

NOW HIRING CUSTOMER CARE AND TECHNICAL SUPPORT SPECIALISTS

Guaranteed ONE DAY Processing!
Bring your resume and be interviewed right away.


IBM is committed to a workplace that is free of discrimination and harassment, and IBM's global nondiscrimination policy includes sexual orientation, gender identity, and gender expression.

We also want to move beyond simply "not discriminating" and toward a truly inclusive workplace in which all employees are valued, embraced, and respected as individuals.

[robruiz]

may discrimination ba ang ibang company?

[Proud_IBMer]

may discrimination ba ang ibang company?

Hi robruiz,

Not all companies may claim to be an equal opportunity employer. In some companies, especially those outside the BPO/call center industry, a person's age, gender, preference, physical abilities, looks, or even religion may affect his or her employment.

Other times, a company may accept a diverse group, but certain characteristics may affect their opportunity for career advancement. These companies have their own reasons for doing so, depending on the nature of their business, and we are not here to judge them.

IBM - all its subsidiaries here and around the world - believes that there is strength in diversity. We do not stop at simply "respecting" the individual, but we "embrace" every person's uniqueness.

This does not only hold true for the GLBT community.

IBM's commitment and accomplishments in supporting diversity has been recognized worldwide. You may read more about it by clicking on this link:
http://www-03.ibm.com/employment/us/diverse/awards.shtml

We hope you can join us in opening the minds of more people - and more corporations - to nurture a truly inclusive workplace and society.

[Proud_IBMer]

hello ADA, do you have openings right now for email support?

We have a lot of open positions now for email support.

Please email your resume to hotcareers@ph.daksh.com, indicating "Email Support - Pinoy Exchange" on the subject line.

Or better yet, come to our office for immediate processing - you'll find out within the day whether you pass or fail.

3/F Edsa Central Pavilion, Edsa corner Shaw, Mandaluyong City
MRT-Shaw Station

[emtan]

Meron bang email support openings for people who are knowledgeable in Chinese? If not, anong meron openings para sa mga marunong mag Chinese? Ano mga job responsibilities? Thanks. :-)

[mcs1051]

Hi Ms. Ada, do you have openings right now in HRAD?
My wife is very much interested in your company.
Thanks..

[nike_girl]

haven't heard anything from Mr. Martin Sumayao...I wonder if I still have a chance for a final interview with the IT Manager... Proud_IBMer...pls. give me a heads up on this...thanks!

[myemye]

Hi Proud IBMer

San me pwede magsend ng resume if I'm applying for any finance related jobs? Pwede ba mag walk-in sa EDSA recruitment center?

[Proud_IBMer]

A PUBLIC ADVISORY FROM IBM DAKSH

IBM Daksh Business Process Services Philippines Inc., a wholly owned subsidiary of IBM, opened its Recruitment & Training facilities out of the following business addresses:

30th Floor PBCom Tower
Ayala Avenue, Makati City

3rd Floor EDSA Central Pavilion
EDSA cor. Shaw Boulevard, Mandaluyong City

#41 Commonwealth Avenue, Quezon City
(formerly Nissan Commonwealth)

It has come to our attention that there have been several individuals who have been illegally using our trade name and trademark for personal gain. Please note that apart from our usual recruitment and training operations done out of Mandaluyong, the following are IBM Daksh’s accredited Recruitment & Training Partners as of July 1, 2007 whose offices are all located in Metro Manila:

Asia Pacific College
Avanti (formerly Asia Partnership, Inc.)
Career Quest
Jobstreet Select
Mirof
People2Outsource
Right Consulting Services (RCS)
Signium Ward Howell
Viventis
World Pacific

The unauthorized use of our trade name and the IBM trademark logo is deemed unlawful and violators will be subject to legal and possibly criminal sanctions.

As an IBM company, we continue to attract, develop and retain the best talents in the country. For career opportunities at IBM DAKSH, please visit our website: http://www.ibm.com/services/daksh

[agent_culie]

hi.. can i ask how much is the starting salary for email support? you may not quote the exact salary at least the salary range.. :lol:

And are you also giving out premium salaries/allowances for employees with call center experience... thansk!!

[deeps]

hi hindi ba pedeng magapply sa 30/f ng PBCOM instead of going sa shaw??? mas malapit ako sa ayala kasi eh. and is there a bond?

[Proud_IBMer]

hi.. can i ask how much is the starting salary for email support? you may not quote the exact salary at least the salary range.. :lol:

And are you also giving out premium salaries/allowances for employees with call center experience... thansk!!

Hi agent_culie, the compensation package for email support is very competitive. I cannot give you a range, but I can assure you that, as part of email support, you will be supporting either one of the two most popular online accounts and you will be learning a lot. :)

Compensation for email support does not stop with the basic salary -there are also hefty allowances that are non-taxable, making your take-home pay higher.

Lastly, I would like to confirm that yes, there's definitely additional premium for applicants with at least six months call center experience.

Hope this helps you decide and hope to see you here in IBM Daksh!

[Proud_IBMer]

hi hindi ba pedeng magapply sa 30/f ng PBCOM instead of going sa shaw??? mas malapit ako sa ayala kasi eh. and is there a bond?

Hi deeps,

Our PBCom site is for Operations and support recruitment. You may leave your resume there but you won't be processed immediately. You may also send it via email but, like submitting it in PBCom, it will not be processed immediately.

We strongly suggest you go to our recruitment office in Edsa Central where you will be processed on the same day.

Our site in Edsa Central is very very accessible. If you are commuting, you may just take the MRT (P12) and go down at Shaw station, our office is connected to the station so you won't get wet even if it's raining! You can also take the bus and go down at Shaw. If you are bringing a car, there's also lots of parking spaces here. :)

In case you're from the QC area, we also have a recruitment site in along Commonwealth Ave. It's at the former Nissan Showroom.

Re your question on Bond - No, we don't have any training bond.

Hope this helps!

[trapkmeg16]

Do you have e-mail support in your branch here in commonwealth?

[Proud_IBMer]

Do you have e-mail support in your branch here in commonwealth?

Our email and chat support accounts are currently based in Edsa Central (Mandaluyong) and PBCom (Makati).

We are actively hiring for our non-voice accounts for the next couple of weeks and we highly encourage applicants to come to our offices for immediate processing.

Mandaluyong - 3/F Edsa Central Pavilion, Edsa corner Shaw (MRT-Shaw station)
Quezon City - 41 Commonwealth Avenue (Formerly Nissan Showroom)

Hope this helps!

[lousy]

hi! i have a friend who is asking if there are job openings for Operations and support recruitment or any position available at IBM in Makati because she is just near the area?
hope to hear for you guys...thanks!:)

[invest]

what are the job positions for business graduates?

[abe_jasm]

Good day! I also apply last April 18 at Edsa Shaw,I was fortunate to passed the computer and oral assessment exam then Ms. Cha was in charge for final interview after the interview she told that she'll email me about the result but since then i haven't got any feedback (through email) from her, though she say that I will have to undergo the PEN (Power English Now) class which I am definitely interested to, I'm quite confused, i read your response to dimaz, I'm just wondering could we have the same response? I'll already pm to you my full name, hope this would help me, thanks in advance.

[foolcha]

Hi,

Just want to ask kung ano ang opening sa commonwealth branch?

thanks

[mindsling]

Proud_IBMer, sent you a PM :)

[scentscii]

hi. i applied online for chat/email support and they called me few hours ago. problem is, im only college level but i have work experience for almost 4 years. the lady said she'll reconsider and i would have to wait for their call this week. can i still get in?

[beavis13]

hello! can i ask if there is an opening for engineers that is not a call center job? ECE and CCNA here thankS!

[Big_Blue1]

Hi,

Just want to ask kung ano ang opening sa commonwealth branch?

thanks

Hi foolcha,

Thanks for visiting the forum! :)

Currently, our opening positions for our Commonwealth branch are Customer Care Specialists (for Voice and Non-Voice accounts) and Technical Specialists.

Hope you could apply in our Commonwealth site since we are already holding training and operations there.

Good luck! :) We are looking forward to working with you!

[Big_Blue1]

hi. i applied online for chat/email support and they called me few hours ago. problem is, im only college level but i have work experience for almost 4 years. the lady said she'll reconsider and i would have to wait for their call this week. can i still get in?

Hi scentscii,

We're sorry if we could not answer your question right away but we appreciate your inquiries :)

Thanks for applying with IBM Daksh! Just so you know, our qualifications state that you have to finish at least 3 years of college with no backsubjects. :)

We hope everything went well with your recruiter. If you receive a response saying that "you will be called within the week", it means that the recruiter is thoroughly evaluating your application :)

On the other hand, if you didn't make it, you may always apply again after 3 months. Thanks! We're looking forward to seeing you!

[Big_Blue1]

hello! can i ask if there is an opening for engineers that is not a call center job? ECE and CCNA here thankS!

Hi beavis13!

I'm glad you asked! :) Yes, we do have openings for engineers. Please refer to the following positions:

IT Projects Manager
Experience: At least 6 year(s) of working experience in the related field is required for this position.

Qualifications: Bachelor's/College Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science/Information Technology

Responsibilities:

Develop project proposals that cover the origin of project, implementation of timelines, identification of risks, contingency plans and other projects impacted within the scope of IT. To Direct and coordinate activities of project personnel to ensure project progresses on schedule and within budget.
Coordinate with the other IT Project Managers to ensure that backup resources are effectively utilized in a cross department manner.
Coordinate all current active projects by identifying and scheduling project deliverables; monitor the progress, critical paths, milestones, and available resources.
Coordinate with the other IT Group Managers to ensure that backup resources are effectively utilized in a cross department manner.
Competencies Required:

Must be able to work on problems of a diverse scope where analysis of situations requires evaluation of identifiable factors.
With a sound understanding of Applications, LAN, WAN, Telecom & Voice platforms and appreciation of interplay between these.
Analytical and team management skills are a must
Should exhibit strong interpersonal , communication and decision making skill.
Specializes in IT/Computer - Network/System/Database Admin or equivalent.

Assistant Manager - Data Network

Experience: 2 to 3 yrs work experience in Data Networking

Qualifications: College degree in ECE, CoE, or any IT course

Responsibilities:

Maintenance of LAN/WAN
Project Management
Network equipment management like Cisco, Nortel
Network infrastructure design and planning
Competencies Required:

Technical Skills
Communication skills
Client and vendor interaction


Assistant Manager - Voice Network

Experience: 2 to 3 yrs work experience in telephony

Qualifications: College degree in ECE, CoE, or any IT course

Responsibilities:

PABX Systems management like technical support, maintenance
Project Management
PABX equipment management e.g. AVAYA
Telecoms monitoring
Competencies Required:

Technical Skills
Communication skills
Client and vendor interaction

Good luck! :) Feel free to email your resume to us at hotcareers@ph.daksh.com. Or better yet, sumbit your resume personally to any of our 3 sites:

(1) 3/F Edsa Central Pavilion, Edsa cor. Shaw, Mandaluyong City
(2) 41 Commonwealth Avenue (Formerly Nissan Showroom)
(3) 30/F PBCom Tower, Ayala Avenue, Makati

Thank you!

[Big_Blue1]

what are the job positions offered to business grads?

Hi invest,

Thanks for visiting the forum! :)

Kindly specify which areas/departments you are interested in so we can recommend positions for you, as well as indicate their qualifications.

Although you may also visit www.ibm.com/services/daksh to check out our openings for experienced professionals.

You may email your resume to us at hotcareers@ph.daksh.com or visit any of our following sites to submit your resume personally.

(1) 3/F Edsa Central Pavilion, Edsa cor. Shaw, Mandaluyong City
(2) 41 Commonwealth Avenue (Formerly Nissan Showroom)
(3) 30/F PBCom Tower, Ayala Avenue, Makati

Hope this helps!
Good luck! We are looking forward to working with you! *okay*

[TripolEks]

Hi beavis13!

I'm glad you asked! :) Yes, we do have openings for engineers. Please refer to the following positions:

IT Projects Manager
Experience: At least 6 year(s) of working experience in the related field is required for this position.

Qualifications: Bachelor's/College Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science/Information Technology

Responsibilities:

Develop project proposals that cover the origin of project, implementation of timelines, identification of risks, contingency plans and other projects impacted within the scope of IT. To Direct and coordinate activities of project personnel to ensure project progresses on schedule and within budget.
Coordinate with the other IT Project Managers to ensure that backup resources are effectively utilized in a cross department manner.
Coordinate all current active projects by identifying and scheduling project deliverables; monitor the progress, critical paths, milestones, and available resources.
Coordinate with the other IT Group Managers to ensure that backup resources are effectively utilized in a cross department manner.
Competencies Required:

Must be able to work on problems of a diverse scope where analysis of situations requires evaluation of identifiable factors.
With a sound understanding of Applications, LAN, WAN, Telecom & Voice platforms and appreciation of interplay between these.
Analytical and team management skills are a must
Should exhibit strong interpersonal , communication and decision making skill.
Specializes in IT/Computer - Network/System/Database Admin or equivalent.

Assistant Manager - Data Network

Experience: 2 to 3 yrs work experience in Data Networking

Qualifications: College degree in ECE, CoE, or any IT course

Responsibilities:

Maintenance of LAN/WAN
Project Management
Network equipment management like Cisco, Nortel
Network infrastructure design and planning
Competencies Required:

Technical Skills
Communication skills
Client and vendor interaction


Assistant Manager - Voice Network

Experience: 2 to 3 yrs work experience in telephony

Qualifications: College degree in ECE, CoE, or any IT course

Responsibilities:

PABX Systems management like technical support, maintenance
Project Management
PABX equipment management e.g. AVAYA
Telecoms monitoring
Competencies Required:

Technical Skills
Communication skills
Client and vendor interaction

Good luck! :) Feel free to email your resume to us at hotcareers@ph.daksh.com. Or better yet, sumbit your resume personally to any of our 3 sites:

(1) 3/F Edsa Central Pavilion, Edsa cor. Shaw, Mandaluyong City
(2) 41 Commonwealth Avenue (Formerly Nissan Showroom)
(3) 30/F PBCom Tower, Ayala Avenue, Makati

Thank you!

do you provide training on the latter two?

[immortalscythe]

hello gud am, i just wanna know if ibm-daksh is still looking for an email support... hoping for your immediate response. thanks..

[zpaul_010]

do you have job openings for comnputer engineers here? any opening even for entry level IT positions? got almost 1 year TSR Exp here..

[xtian21]

is there any openings for non-voice positions?! if there is something, i would like to hear from you guys...tnx

[nicola_juliano]

I wish that I can make it to their exam... Oh well... THINK POSITIVE! WISH me luck!

[lukin]

hi guys! do you have openings for email/chat support?

[whoops1314]

Hi! pinapagtrain din ba abroad ang mga financial analysts? just had the exam and first interview kanina. i dunno what to expect next..

[jonathan viane]

hi just wanna ask if there are trainer positions available at the moment? have been a language trainer here in china for 2 years now, do i have a good chance in your company?

[misschocobear]

Hi, I had my final interview for tech support position last week (tuesday, May 20, 2008). The HR (Her name was Ms. Rhoda) told me, together with the other 2 applicants that we passed it and she gave us the referral slip for medical and the list of requirements. She also said that we'd be receiving a call within the week regarding the job offer (which is supposed to be last week) but I haven't received a call yet. I tried calling your recruitment hotline, but nobody's answering. Just want to follow up. :) I'm a bit worried, coz I really want to work at IBM.

Hope you could address my concern. Thank You so Much!

Have a great Day.

[figsch]

good day! is there any chance that i can land a job, any job at all at daksh, that is anytime between 4am to 8pm? thanks.

[Proud_IBMer]

hello gud am, i just wanna know if ibm-daksh is still looking for an email support... hoping for your immediate response. thanks..

is there any openings for non-voice positions?! if there is something, i would like to hear from you guys...tnx

Although we have several email support accounts, we are currently not hiring for this program.

We will make sure to send out an announcement once we are hiring for this position again. Please watch out for announcements on the newspapers, online and here on PEx.

In the meantime, you may refer your friends who are interested in a voice CCS or Technical programs.

[Proud_IBMer]

good day! is there any chance that i can land a job, any job at all at daksh, that is anytime between 4am to 8pm? thanks.

Hi figsch,

Although our Operations positions have various schedules which would depend on the account that they are assigned to, we discourage our applicants from choosing a specific schedule assignment. We require that all our Operations members be flexible to different shift scheds (whatever the position is).

For our non-Operations and back office positions, we have several openings that are primarily assigned to the day shift, but may require to extend to the night shift from time to time. Most of these openings require previous experience in the field (HR, IT, Finance Recruitment, etc.).

You may check out a list of our openings at www.ibm.com/services/daksh.

[Proud_IBMer]

Hi, I had my final interview for tech support position last week (tuesday, May 20, 2008). The HR (Her name was Ms. Rhoda) told me, together with the other 2 applicants that we passed it and she gave us the referral slip for medical and the list of requirements. She also said that we'd be receiving a call within the week regarding the job offer (which is supposed to be last week) but I haven't received a call yet. Just want to follow up. :) I'm a bit worried, coz I really want to work at IBM.

Hope you could address my concern. Thank You so Much!

Have a great Day.

Hi Misschocobear,

I'd be glad to help you. Please PM me your complete name, email address and phone no. so I can send Rhoda your details and concern.

It usually just takes 1 to 2 weeks for the recruiters to give a Job Offer to a candidate who has passed the interview process. But it is also possible that the account that would best fit your qualifications doesn't have a start date yet.

Will be waiting for your PM.

[Proud_IBMer]

I wish that I can make it to their exam... Oh well... THINK POSITIVE! WISH me luck!

You would've taken the exam by now. Hope you made it, Nicola!

*okay*

[Proud_IBMer]

hi just wanna ask if there are trainer positions available at the moment? have been a language trainer here in china for 2 years now, do i have a good chance in your company?

Hi Jonathan,

We have openings for Voice and Accent trainers to be assigned to our Commonwealth office. This would require previous English language training experience, and as you seem to have that, I would encourage you to apply.

Please send your resume to hotcareers@ph.daksh.com and indicate "VA Trainer with Experience - Pinoy Exchange" on the subject line. This will help us make sure that it gets routed to the right recruiter.

Hope to see your resume soon! Best of luck on you job search.

[vjkatie08]

hi. I just wanted to know the starting salary of fresh grads applying for the position of financial analyst. thanks:)

[Proud_IBMer]

hi. I just wanted to know the starting salary of fresh grads applying for the position of financial analyst. thanks:)

Hi VjKatie08,

I'm afraid I cannot answer your question for two reasons - (1) we are not permitted to disclose salary information publicly and, (2) you are referring to a job being offered by our sister subsidiary, IBM Business Services.

If interested to apply to IBM Business Services, you may go to this link (https://jobs3.netmedia1.com/cp/job_summary.jsp?job_id=IMBPD-0158439&lang=EN&mc=5c46fc8097eb0d21d816e4a4fcccaeff&graduate=999&region_id=0&country_id=36&continent_id=4&master_bu_id=0&employ_percentage_id=0&function_id=0&category_ext_id=&subcategory_id=0&keywords=finance&hm_keywords=).

You may ask your interviewer your question on the salary. Although I know for a fact that, as an IBM company, they too offer a very attractive benefits and compensation package. *okay*

Hope this helps!

[vjkatie08]

thanks Proud_IBMer! :)

[ralphiedoods]

Hi Proud IBMer,

What are the openings that are available in your company?

Thanks!

[Proud_IBMer]

Hi Proud IBMer,

What are the openings that are available in your company?

Thanks!

Hi Ralphiedoods,

Thanks for your interest in our openings.

For entry level posts, we are hiring Customer Care and Technical Specialists. This does not require previous work experience.

Qualifications include excellent English communication skills, computer and internet proficiency and at least three years of college education.

We also have non-voice Email and Chat Support Specialists but we currently don't have openings for this position.

If you have previous professional experience, you may check out a list of our support and leadership opportunities at www.ibm.com/services/daksh (http://www-935.ibm.com/services/us/gbs/bus/html/daksh_jobs_experienced_philippines.html).

[veritas00]

Ibmer, do you know if daksh cubao has opening for recruitment? i sent my resume to their email but still no feedback. thanks :)

[Proud_IBMer]

Ibmer, do you know if daksh cubao has opening for recruitment? i sent my resume to their email but still no feedback. thanks :)

Hi veritas,

I'm afraid you may have sent it to the wrong address. IBM doesn't have an office in Cubao, Quezon City.

Here's a list of IBM Daksh's recruitment offices:

Mandaluyong - 3/F Edsa Central Pavilion, Edsa corner Shaw, Mandaluyong City (connected to MRT-Shaw Station)

Quezon City - No. 41 Commonwealth Avenue, Quezon City

If you were applying to IBM Business Services, another IBM subsidiary, they are located at the IBM Plaza, Eastwood City, Libis, Quezon City.

Hope you can drop by any of our offices to apply in person. If you come in the morning, you will know the results of your application within the day. :)

Cheers!

[caseycan]

hi you're open for the position of Non-Voice Email and Chat Support Specialists?can i just ask how the whole application process goes?from interview,exams, etc. and what are the specific job description of this position.thanks so much.this would be a big help.

[kittyness]

hi there! i finished all the exams and interviews last june 17 in edsa central. i applied for csr position. they told me to wait for a call for the next instructions. after a week, Miss Jackie called and asked me if i could still wait for another week and they'll call me again. it has been 2 weeks since then and i haven't received any calls or email yet. i'm so worried about it 'cause i really want to work with IBM. i'll appreciate it a lot if you could give me a feedback regarding my application. thank you so much. God bless and more power to you guys! :)

[tequilajoe]

:) i applied at IBM a week ago and i was told that they will call me within the week or the following week for the job offer. Until now i haven't received a call yet. Will someone really call me? is there a vacancy at IBM because i saw on job street that IBM only has one CSR vacant position. Someone I know applied a few days after i did and he was given the job offer within the day. Do you think I should still wait for the call or it is better to apply in another company? Baka kasi wala naman akong hinihintay e. Sayang yung time e. is it worth the wait?Someone please enlighten me? thanks....

[kittyness]

tequilajoe let's just hope for the best :mecry:

[c00531]

Our email and chat support accounts are currently based in Edsa Central (Mandaluyong) and PBCom (Makati).

We are actively hiring for our non-voice accounts for the next couple of weeks and we highly encourage applicants to come to our offices for immediate processing.

Mandaluyong - 3/F Edsa Central Pavilion, Edsa corner Shaw (MRT-Shaw station)
Quezon City - 41 Commonwealth Avenue (Formerly Nissan Showroom)

Hope this helps!

hello,

its nice to hear that a person from IBM Daksh actually answer the queries being raised here at PEX. I am really interested, however, I have a few clarifications:


1. are these non-voice campaings in shifting skeds?

2. are supervisory and lead positions dedicated for internal hiring only?

3. what sort of non-voice campaigns do you have (i.e. back-end processing, technical, transcription, etc)

thanks and sorry for the long message!

[sijayr]

id like to ask i applied for the position of financial analyst through internet and its been a week now they havent call me yet. i reall like to work at ibm.should i drop by in person.

[mauizaui]

Hi Proud IBMer, I would just like to ask for an update regarding the Voice and Accent post. Is your company still considering external applicants at the moment? Thank you

[archangel1925]

Hi!

I applied at IBM last 08/11 for the position of IT-Technical Support Engineer. I was interviewed through phone last 08/14. Unfortunately, I misunderstood the question of the interviewer regarding the years of my hands-on experience. Instead of saying that I have 8 years hands-on experience, I said more than a year only because I only considered the time when I became a full time freelance computer technician. I just figured out what went wrong after she informed me that the company need at least 2 years of hands-on experience. Is there anyway I can fix this? I checked my Jobstreet account and my application is currently under consideration. Please help.

[concernworker]

Ok thanks sa info that people in IBM are nice.
panget kc sa MAERKS, lalo na sa Recruitment manager nila si Janeth Jose.

[demiche]

Hi peeps! I'm new in this thread.. I'm currently working in Singapore but I want to work in the Philippines starting next year.. And gusto ko sana sa IBM.. just wondering, gaano katagal kaya yung process ng application? para alam ko kung kelan ako dapat mag-apply.. Thanks po ng marami :p

[gb25]

Are there openings in IBM for fresh grads? If there are, may we know what posts? Thanks

[exdelltech]

I'm proud to be an IBMer. ;)

[bizzygirl]

Hi,,, I passed all the exams yesterday and was asked to go back later this evening for a job offer.. However, I'm really bothered because the interviewer told me that IBM is very particular esp. with employment history. I was considered AWOL way way back when I was still studying in a company in Makati. Would this affect my application? Would IBM not accept me because of this?

Thank you and hope to hear from you soon..

[standlasalle]

Hi IBM hr,

May I know how much do you pay for Certified Six Sigma Black Belt? I am one and I would like to have an idea.

Thank you.

[animrac123]

hi, are there job openings for entry level applicants?

[prinsipe_juan]

Hello, are there parking spaces for applicants in the Commonwealth branch?

[marione03]

hi poh.. meron po b keong opening for ECE fresh grads.. tnx!

[amfnesska]

Is this thread also for IBM Business Services?

[Proud_IBMer]

Is this thread also for IBM Business Services?

Hi Amfnesska,

This thread is only for the CRM Solutions unit of IBM - IBM Daksh Business Process Services. It's the one based in Edsa Central (Mandaluyong), PBCom (Makati) and Commonwealth Ave (QC).

If you wish to talk to any IBM Business Services representative, you can also PM me so I can refer you to the right person.

:)

[Proud_IBMer]

hi poh.. meron po b keong opening for ECE fresh grads.. tnx!

Hi Marion,

We are actively pooling IT Helpdesk Associates, and we prefer ECE graduates for this position.

We are currently hiring Data Network Specialists, but this requires some experience. If you know anyne with at least 5 years experience, please let them know about our opening.

We will also resume hiring for Technical Specialists in January, and we prefer tech graduates for this.

If interested, please send your resume to hotcareers@ph.daksh.com, and indicate "(POSITION TITLE) - Pinoy Exchange" on the subject line.

Hope to see your resume in our mailbox!

Cheers!

[Proud_IBMer]

Hello, are there parking spaces for applicants in the Commonwealth branch?

Hi Prinsipe_Juan - Yes, applicants are allowed to park in designated parking slots.

*okay*

[Proud_IBMer]

Hi IBM hr,

May I know how much do you pay for Certified Six Sigma Black Belt? I am one and I would like to have an idea.

Thank you.

Hi standlasalle,

We are looking for Six Sigma Black Belt masters. Although I am not privy to the exact package, I can assure you that it is quite competitive.

We invite you to explore this opportunity with us. There are a lot of projects where you can make use of your special skill, and there's a lot of room for growth within the IBM global network.

Imagine being a Six Sigma expert in one of the world's biggest corporations!

Please send your resume to hotcareers@ph.daksh.com, and indicate "Six Sigma Black Belt - Pinoy Exchange" on the subject line.

Hope to hear from you!

[Proud_IBMer]

I'm proud to be an IBMer. ;)

Me too, ExDellTech!

[tonixthethird]

I had my exam a while ago. Fortunately, I passed the IT-quota category. On the congratulatory card they gave, there is a note on the lower right saying "phone interview" with matching smiley haha. Anyway, how long shall i wait for this phone interview? How many more interviews shall i undergo thereafter? Are the intervals for these interviews take months?

[Proud_IBMer]

I had my exam a while ago. Fortunately, I passed the IT-quota category. On the congratulatory card they gave, there is a note on the lower right saying "phone interview" with matching smiley haha. Anyway, how long shall i wait for this phone interview? How many more interviews shall i undergo thereafter? Are the intervals for these interviews take months?

Hi tonixthethird,

Which IBM business unit did you apply to - IBM Business Services (Libis), IBM Solutions Delivery (Libis) or IBM Daksh (Mandaluyong)?

This forum is maintained by IBM Daksh but we can endorse you to the right person in other subsidiaries.

You may send me a PM of your name and contact details, and the name of the recruiter (if you have it) so I can inform the appropriate recruitment team.

[Jaybee]

Hello IBM,

May I know the opportunities for accounting graduates in the field of IT? I want to change career, to become a programmer while using my accounting experience.

I have nine years experience in accounting doing taxation (4), and general works (5).

Maybe SAP consulting or other erp job?

thank you...:bashful:

[Big_Blue1]

I had my exam a while ago. Fortunately, I passed the IT-quota category. On the congratulatory card they gave, there is a note on the lower right saying "phone interview" with matching smiley haha. Anyway, how long shall i wait for this phone interview? How many more interviews shall i undergo thereafter? Are the intervals for these interviews take months?

Hi tonixthethird,

Sorry for the late response :) There will be around 2-3 more interviews after this. Hope you were able to take an interview already! Good luck!

[Big_Blue1]

Hi Jaybee,

Hope you qualify for some of these positions:

You may email your resume to hotcareers@ph.daksh.com and indicate your desired position on the subject line (e.g. "<position> - PEX"). :)

VOICE NETWORK SPECIALISTS

PABX Systems management, telecoms monitoring

3 - 5 years in the field of Information Technology, preferably in the field of Voice network platforms (PBX, CTI, IVR, etc.) and Telecom/Technical support
A solid understanding of the technical aspects of a)Telecom, b)Voice platforms and some idea of a)LAN, b)WAN, c)Applications, and an appreciation of the interplay between these.
Should have had the technical experience in CTI, Voice loggers and dialers
Required skill(s): AVAYA Administration.


SYSTEM ADMINISTRATORS

Manage Windows/UNIX , Databases (SQL, Oracle), Applications (Exchange, SMS), Active Directory

Exposure to the IT Services/IT Enabled Services industry is desired but not essential
In the absence of an exposure to IT/ITES industry the candidate must have a strong 'Operations Support' experience
Experience in working on a 24x7 support operations is an added advantage
Should have had the experience of working in teams
Knowledge of a)LAN, b)WAN, c)Voice, d)Telecom, e) IT Security or an appreciation of the interplay between these.
Willingness to work in a fast-paced, dynamic and schedule-shifting environment is a must


IT - HELPDESK

Responsible for providing first level support for employees and creation of trouble tickets of reported technical problems.

Required skill(s): Applications, LAN/WAN, Telecom, Voice Platform
Exposure to the IT Services/IT Enabled Services industry is desired but not essential
Experience in working on a 24x7 support operations an added advantage
Should have had the experience of working in teams
Good communication skills