jp123
Nov 12, 2007, 03:22 PM
im doing my architecture thesis regarding design of call centers. ok *** kahit ndi lahat ng questions masagutan. hope someone can help me out. thank you! :) :)
Position held?
Company Name?
(On estimate), How many employees are in your company, overall? per shift?
How many call center agent seats are present in the office?
What time is your shift held?
When are the peak hours of your work?
How long are work shifts? How often are breaks?
Is your break time individual? Or with your team?
Where do you take your breaks? office pantry or somewhere else?
What parts of your office are you often situated?
What parts of the office are near, adjacent that area?
Any inconveniences regarding your workplace?
If you can rearrange your office, which spaces would you put near or far away from each other?
When is the peak season of your company?
How does your company adjust to the peak season?
How many additional seats are required to be filled in the peak season?
How many people does your company usually train?
How many people can your training facility hold?
Who are the people that use your meeting space?
More or less, how many people consist your human resource team?
When are their working hours?
More or less, how many people consist your IT infrastructure support team?
basic area of LAN room, IT storage, etc?
When are the working hours of your executives?
Position held?
Company Name?
(On estimate), How many employees are in your company, overall? per shift?
How many call center agent seats are present in the office?
What time is your shift held?
When are the peak hours of your work?
How long are work shifts? How often are breaks?
Is your break time individual? Or with your team?
Where do you take your breaks? office pantry or somewhere else?
What parts of your office are you often situated?
What parts of the office are near, adjacent that area?
Any inconveniences regarding your workplace?
If you can rearrange your office, which spaces would you put near or far away from each other?
When is the peak season of your company?
How does your company adjust to the peak season?
How many additional seats are required to be filled in the peak season?
How many people does your company usually train?
How many people can your training facility hold?
Who are the people that use your meeting space?
More or less, how many people consist your human resource team?
When are their working hours?
More or less, how many people consist your IT infrastructure support team?
basic area of LAN room, IT storage, etc?
When are the working hours of your executives?