24/7 - Technical Account (Pioneer Batch)

[best damn thing]

:D check this out! 24/7 has a technical account na! i just applied for the TSR post. anybody else been through thier recruiting process? :D

[d_a_n_e_s]

Hey how did your application go? Day shift din ba yung technical account nila???

[carrie_bradshaw]

yung account for dishnetwork, open pa ba?

[sapsap_21]

day shift po ba ang TSR?

[bluegrey]

sinabi sa akin nung friend ko yung name nung bagong account... I've checked it online and nakita ko na US based sya so parang malabo yung dayshift. nagparefer na rin ako sa kanya ^^

[fr0st06]

balita ko nga magkaka tech support account sila. magkano kaya basic?

[sapsap_21]

@ brykcetantine - ano pong account name nila?? magkano daw po ang starting salary?

[boundaryless]

It's a night shift account. Program starts January of next year but they are already processing agents for the pioneer batch. I have heard great reviews about this call center that's why I applied and got hired as the 4th agent in the batch. As to the pay, I'm very happy with what they have given me - P23,500!!!!

This call center looks very promising. I just applied yesterday - and in 5 hours, I got hired. Yung kasabay ko nga, re-application (didn't make it 6 months ago) siya. He tried his luck again kasi sabi niya he really wants to work for 24/7 Customer kasi yung mga friends niya na nakapasa before ang saya daw nila and talagang they promise what they deliver.

I haven't started yet pero sabi nung recruiter ko, If I refer, I get GCs na daw agad. Galeng!:)

[best damn thing]

oo nga! taas sweldo..hehe.
kinausap din ako nung recruiter ko - bait nga. she said 24/7 takes care of thier people, at mukha namn. good things lang naririnig ko bout this company...sali na kyo!

[bigdaddycool]

24/7 takes goooooooooooood care of it's peeps! Malipat rin sana ako dito sa account na to kasi Day shift ako ngayon sa kanila eh....

apply na mga peeps, you won't be sorry!

[fr0st06]

It's a night shift account. Program starts January of next year but they are already processing agents for the pioneer batch. I have heard great reviews about this call center that's why I applied and got hired as the 4th agent in the batch. As to the pay, I'm very happy with what they have given me - P23,500!!!!

This call center looks very promising. I just applied yesterday - and in 5 hours, I got hired. Yung kasabay ko nga, re-application (didn't make it 6 months ago) siya. He tried his luck again kasi sabi niya he really wants to work for 24/7 Customer kasi yung mga friends niya na nakapasa before ang saya daw nila and talagang they promise what they deliver.

I haven't started yet pero sabi nung recruiter ko, If I refer, I get GCs na daw agad. Galeng!:)




->yung 23,500 basic lang ba? how much allowance?

[fr0st06]

24/7 takes goooooooooooood care of it's peeps! Malipat rin sana ako dito sa account na to kasi Day shift ako ngayon sa kanila eh....

apply na mga peeps, you won't be sorry!


=>refer mo ko bro. ano email add mo? Pm me...

[startrekker]

Boundaryless how many years experience ka na and with a technical account din ba? P23,500 It seems na medyo hinay hinay sila and they are choosing talaga yung may experience kasi 4rth ka pa lang na na-hire.

[glum_girl]

hey san ba yun office ng 24/7?

[ekcoe]

->yung 23,500 basic lang ba? how much allowance?


Would that be solely the basic salary?

[Droc]

dsl account daw...but what company...hmmm...getting interesting...

[netgosyante]

how much is the starting salary? i only have 6 months experience from a previous job, DSL account din.

@boundaryless
ilang years ka na nagwowowork as an agent? taas ng offer sayo.

[startrekker]

It looks like 20k basic salary and 3,500 allowance.

[master_bait28]

sali ako pwede ba apply tl dito o non voice lyk qa's

[evuhlprincess]

pioneer batch, meaning laki ng chance for growth...

23,500 for experienced agents? anung account kaya toh... ^_^

[boundaryless]

the 23k doenst include allowances!!! yes!!! no allowance yet!!! as i remembered, theres food and transpo.*okay*

[best damn thing]

mga peeps!!! minimum of 6 months tech experience lang. whats good about it is that if you're an undergrad, you can also apply given you have 6 months tech exp as well. Bastat natapos mo yung 2nd year college.:bop:

[bloodlines]

hey guys! pa join! i've been working with 24/7 for quite some time now but in a different account. what i can tell you is that they have great people and great leadership. iba culture dito compared to other call centers!

San ka nakakita ng presidente ng company na namasyal sa floor at kinakamusta ka!

This one, most of you will like - very very minimal or even none at all salary dicrepancy. if there are, changes are made in the next payout. san ka pa! minsan nga, 2 days maaga mo pa nakukuha ang sweldo mo!

If ever you get to join this company, esp now that they are hiring for a pioneer batch for a tech account, the opportunities would be big.

[startrekker]

Parang PS din pala - except for the sweldo 1 day or most of the time on the dot ang sweldo. PS president even dances with us at parties, parang barkada.

[eegelsI]

Hey Guys!! If I were you I'd take this great opportunity to be part of this new account. A big opportunity awaits those who'll be a pioneer. Of course, your performance will really matter. I've been with the company since January and I can atttest to the fact that the company delivers what they promise. I can forward your resume if you want to. Send it to itsalwin@yahoo.com.

[master_bait28]

Hope to hear from you guys! sana walang k%p#l na mga bosses!!

[evuhlprincess]

anung floor ba ang 24/7? and, do they give out HMO upon hiring?

[|wyatt|]

Hi, I just want to ask if there are openings for TLs/Supervisors? Ito ba yung sa may Insular bldg sa makati?

[bloodlines]

May 2 offices and 24/7 Customer. the recruitment office is at g/f MJ Plaza Bldg, 106 Valero St., Salcedo Vill, Mkti. Kung alam nyo yung RCBC bldg sa Ayala Ave., sa likod nun may McDo. 2 bldgs after McDo is 24/7.
Yung isang office nasa Insular Life Bldg sa Ayala Ave. 7th and 8th *** dun!

[LyricMuse]

To any employee of 24/7:

Hi. I was called in for an interview, but at that time, I said that I would want a job with shifting sched (probably 5am-2pm) because I want to study by next year, but still be a part of Recruitment Team. I was interviewed by Karl from Recruitment. However, recent developments made me reconsider. Would you guys know his number? I'd like to reactivate my application with 24/7. BTW, is this a multinational company?

[boundaryless]

I have been a tech agent for almost 2 years. The recruitment people are all friendly and they tell you what to expect - looks like magaling ang management team kasi everyone knows what needs to be done. I also get a 3K allowance on top of my basic pay

I dont think that the rate they gave me is high because im part of the pioneer team - kasi what i heard even with their dayshift account, mataas silang magpasweldo

Go and apply na para we can be wavemates!:)

[hellteacher]

I have been a tech agent for almost 2 years. The recruitment people are all friendly and they tell you what to expect - looks like magaling ang management team kasi everyone knows what needs to be done. I also get a 3K allowance on top of my basic pay

I dont think that the rate they gave me is high because im part of the pioneer team - kasi what i heard even with their dayshift account, mataas silang magpasweldo

Go and apply na para we can be wavemates!:)

hi there! I've been a tech support for more than 2 years now, first was with Etel and now I'm with dell, do they hire external L2/Sup? if so where can we send ou resume?

[Ludacris]

Hi peepz just curious lang about the pay like 23,500 basic lang ba un and kailan kay magkaka L2 Tech support? sa go live ba o later pa?

[loathing]

pag nag drop by ba sa 24/7 diretso na yung process for this account? one day hiring ba?

[jamessales]

is the libis branch offers that high too? Do they have techsupport in libis branch?

[best damn thing]

for Luda - basic lang yung 23k
for loathing - 1 day process
for jamerssales - there is no office in libis, only in makati.

[TechAddict]

What are the requirements?

[pipaypeeps]

hmm.. sound interesting to ah.. kelan kaya exact date ng start ng wave1?? jan25 pa kasi me magresign from my present company e..

[Droc]

jan 16......

[juno25]

ask ko lang..how long would the tech training be? saan ops site nila for this acct?

[master_bait28]

@ best damn thing...


Ask ko lang how long you have to wait for them to call you! thanks

[nyack]

magkano naman ang range ng sahod ng mga managers dyan?

[best damn thing]

Master, i just walked in. im guessing you're waiting for a call?
If you want to follow up, u may call 792-4777. may text line din sila - 0915-7215977.

[conp_]

Requirement ba talaga yung dapat me tech support experience ka na? i used to be a billing agent e.

[startrekker]

Ayos na ako! Hired sa tech support account! Yipee!

Maganda ang pay pareho ni boundaryless, wave 2 ata ako pioneer batch. Gusto ko yung 16 days VL and 10 days SL and 5 days EL. This can't get any better. Tech agent ako for 3.5 years.

conp - no need to have tech experience since all other the accounts are customer service based.

PM niyo ako if you'd like to apply specially for the tech account.

[startrekker]

i-add ko lang 1.5k for the transpo and 1.5k for the food allowance.

All the good things so far.

[conp_]

^well, bagay. yung salary ba based sa experience? naka 4mos lang ako sa CVG e. kelan ang start ng wave 2?

super taas din ba standards ng 24/7?

[fr0st06]

refer nyo ko... PM ur e-mail add sakin para send ko resume ko. tnx

[mxsevilla]

what about HMO? covered ba agad? or you need to be regular? and ilan dependents?

[karr]

been lurking around for a week now and have read the thread here.. im interested in applying for this techie thing.. ive read that this tech support would be for an ISP account? would that be Verizon? well, hope not.. anywayz, anyone here who knows the account exactly..

[boundaryless]

its DSL account - not Verizon - its Time Warner. This US based company is working with 3 centers Convergys, Teleperformance and 24/7 Customer - I have tried applying with the 3 call centers and among the 3, it was 24/7 customer who offered the best rate

Good rin and HMO package nila and leaves benefit - they even have EL (emergency leaves). also, alaga ka ng recruiter - they provide all the answers to their questions. hanggang ngayon nga my recruiter gets in touch with me to check how things are

Sabi nila this program will grow daw and initially they will hire external non-agent positions pero after 3-4 months, lahat internal na. Since wave 1 ako - i have higher chances to be promoted as long as I perform daw. Gusto ko na nga mag start eh

[boundaryless]

mabilis rin pala ang application - I was hired in a day. better if you go to their office para ma process ka agad.

Their office is located sa valero street - the white building na may red posts. the recruitment area is at the ground floor.

[Droc]

@best damn thing

please check private messages...i have an inquiry...thanks

[evuhlprincess]

puno na ba slots for wave 1?

[boundaryless]

I think hindi pa kasi yung friend ko applied last week and part pa rin siya ng wave 1. Apply ka na para they can reserve a slot for you pang wave 1 :)

[evuhlprincess]

^ i was supposed to be there last wednesday for an interview kaso nagkaron ng emergency sa bahay. i'd prolly call in na lang for a resched. sana nga wave 1 pa rin...

[startrekker]

evuhlprincess. Most likely you'll be wave 1 pa rin. I believe that they'll be at least 2 waves that would start training almost at the same time - both being batch 1.

Someone got hired Thursday the 6th of November and she still belongs to batch 1.

Good luck on your final interview.

[joekristoffer]

i want to apply here... but i don't have tech background eh... more on customer service and collections ako... 20 mos of call center experience..

[archerific]

I've been hearing a lot of good things about this company.Gusto ko rin magaaply kaso 5 months pa lang cc experience ko sa cc.ok lang kaya yun?

balita ko eh you will also handle inbound and tech calls at the same time for this account? Am i correct?

mahirap ba hiring? ilan ba interviews and exams?

[karr]

thanks boundaryless.. id probably go there this tues.. what time should i be there so it would be a one day process? as early as 8? and if ever i would be hired, would i still be part of the wave 1? are a lot of peepz applying for this technical position? i would like to know my chances of being hired..

[startrekker]

archerific, yes and inboud tech calls. Mahirap in terms of what? It won't be difficult if you would enjoy the whole process. In my opinion, mahirap for those who don't speak conversational English, not good at grammar and spelling and and those who are not computer literate. It would be best if you have ISP tech knowhow.

Karr - Best time for a one day process would be as early as 8:30 AM. Most likely you'd still be with the pioneer batch as someone was hired Thursday afternoon and is with the pioneer batch and yes, there are lots of peepz applying for the position based on my observation, so hurry if you want to belong.

In my case there were 2 interviews a computer based exam and an another one to test your listening skills.

Chances of getting hired? Well it's all up to you, how well you do during the interview and the tests and your qualifications. You need to experience it yourself. Good luck.

[karr]

thnaks startrekker.. cant make it tomorrow for some personal reasons.. anywayz, gotta be there on Wednesday.. you said 2 interviews.. i assumed those are the initial and final interviews, aight? and when you say computer based exam.. those are the techie questions, aight? i wonder how difficult it would be?

i was a verizon tech support for a year.. manage a small internet shop.. hope i could make it.. its all for the money.. 23K is a good offer besides the benefits..

[archerific]

@startrekker- mahirap in terms of sa hiring process. kasi sinasala daw talaga ng hr yung mga applicants.

Ok. totoo pala na tech agents will also provide inbound billing support at the same time.

[Droc]

sino2 na ba mga nakapasa sa inyo at magstart ng january 16 jan?

[boundaryless]

personally, im glad that the hiring process is stringent kasi it shows talaga that they are the best performing center.

Sabi rin sakin - they get skilled agents na kasi when they grow - they build from within. According to my recruiter, yung day program daw nila after a few months, lahat ng non-agent requirements sa operations came from the agent pool and that is the same plan for their technical agents.

Mahaba rin ang training period nila - so, i guess they really invest a lot in making sure the agents are ready to take the calls.

Droc - there are 6 agents coming from my current cc. we are all starting jan 16 pero marami daw ang mag start on that day. Happy rin ako kasi i will get 5,000 for each referred agent. Yipeee!

Mabilis rin sila mag-process - just text the name to your recruiter, tatawagan nila agad.

[joekristoffer]

@startrekker- mahirap in terms of sa hiring process. kasi sinasala daw talaga ng hr yung mga applicants.

Ok. totoo pala na tech agents will also provide inbound billing support at the same time.

so kahit walang experience sa tech pero may 6 mos experience sa billing, ok lang? my initial interview is on thurs..

[Droc]

@boundaryless

sanc cc ka galing?

[best damn thing]

i think tech exp is needed not just billing. i think theres a need to have exp in DSL yung nature of the account.

oh, sabi *** sakin ng recruiter ko, we have an orientation like a week before our start date. that gives all the new hires an idea of the company plus the nature of the account. okay nga kc if you have questions, 24/7 has a way for everyone in the class to ask their concerns. at least you know that they are very supportive.

[juno25]

ask ko lang kung saan operations site nila for tech support acct and how long ang training duration? tnx...

[bloodlines]

Its at their MJ Plaza office along valero st.
Training takes 40 days (this is just an estimate)

[Droc]

how much ang referal incentive?

[best damn thing]

5000 GCs for agent referrels. mas mataas pag TLs, OMs, and so on.

[best damn thing]

5000 GCs for agent referrels. mas mataas pag TLs, OMs, and so on.

[karr]

would you still get the basic salary during the training?

[Droc]

@best damn thing
nabasa mo ba po yung pm ko sayo? may question po me sa monthly salary and deductions...ty

[loathing]

hi.. me and my mate are so interested with this account. what's the process? do we just go there @ their site in valero? or do we email our resume first? would u know anyone whom we can send our resumes? thanks. please pm me if u have time.

-loath

[boundaryless]

Just go to their site in Valero and bring your resume. I suggest that you go there in the morning so they can process you asap. If you pass each stage, you will be immediately be given a job offer. Goodluck and hope to see you soon! :)

[burn_my_world]

Would anyone know if hiring is still held duirng weekends?

I would like to go there this Saturday, may shift kasi weekdays eh.

[best damn thing]

Droc - 23k; exp plays a big factor

Burn my world- this year, wala daw sila saturdays but by Jan 2008, they have na.

[goodbuddy]

pede po bang matanggap na TSR if wala pang experience?
CSR lang po kasi ako e. Any idea?

TY

[wikiworks]

pwede kaya magwalk-in even if i'm applying for a tl position?

[xxx_vix_xxx]

i also have the same question. i want to apply for the TL post pero pede kaya mag-walk in. ayoko na sa present company ko. OK sana yung kumpanya pero sobrang k*p*l ng mga boss ko. ayaw naman ako ilateral. bad trip.

[bloodlines]

for TL applications, its better if you send your email muna. iba iba schedule ng nag iinterview. may i suggest you send them an email of your resume and indicate the position you're applying for.

[best damn thing]

hey, anyone else joining the first wave of 24/7 tech account?
baka may gusto pa sa inyo mag-join!

[Mariyamariya]

hello everyone, im interested to apply at 24/7 pero wala pang call center experience. Any chances?

[tambayoyoy]

testing lang muna

[best damn thing]

mariya - natanong ko toh...at the time daw, they would require at least 6 mons exp.

[inteletech]

It sounds great, I would love to join this company.

[Droc]

@boundaryless

how much yung offer sa TP? they're putting the site in Sucat, pque...sobrang lapit sa place ko...

[culerpica]

pwede ba ko jan? im from Dell account for 4 years now. from outsource to Badge site... TSR lang ba opening?

[boundaryless]

24/7 isnt opening a site at sucat.

[archerific]

@boundaryless

how much yung offer sa TP? they're putting the site in Sucat, pque...sobrang lapit sa place ko...

15,000 pag no exp.

16,500 pag meron.

tapos pag perfect attendance and no late for the whole month, may 3,000 ka.

sa february ko pa balak mag-apply, hiring pa kaya sila nun?

[boundaryless]

they also have openings for the CSR account and this is day shift. Just go through the recruitment process na lang

[toeberries]

^ anong oras ang day shift?

[fspider]

GUys refer nyo naman me...im already an experienced tech dsl agent, having a position of SME...pwede ba sme ang applyn ko? email ko f_spider@yahoo.com

[boundaryless]

shift varies per business that you support. you can start from 6am-3pm or a 10am to 7pm. bottomline, its still a day job.

Starting 2008, recruitment hours will be Mon-Fri 7:30am-7:30pm and Sat, 10am-5pm.

[7HGRADUATE]

for TL applications, its better if you send your email muna. iba iba schedule ng nag iinterview. may i suggest you send them an email of your resume and indicate the position you're applying for.

Hi! Can you please post or pm me the email addy where I can send my resume? Thanks!:)

[bloodlines]

for agent: recruit-csr@247customer.com
for other posts: recruit-noncsr@247customer.com

[burn_my_world]

Up.

When does the Pioneer Wave starts?

[boundaryless]

burn my world - they are open na this saturday, opens at 10am

goodbuddy - if you graduated from a tech course, even fresh grad ok pero may customer service account rin sila. go and apply ka na lang

[hellmarch11]

elo boundaryless as you have mention that they are open this sat am very interested specially for non tsr and csr am a jr manager at my present company. and i am interested. if i email my CV to that email add how long will it take before i get interviewed? thanks

[burn_my_world]

@boundaryless

Ask ko lang po sir, when does the first wave for tsr starts? First date of employment.

[crocifixio]

what are the technical accts? dp they have isp acct like verizon, att sbc, or roadrunner cable isp from time warner?

[startrekker]

This is 24/7s first technical account and I believe is a cable ISP account and that the 1st batch will start by mid January.

[crocifixio]

what is the basic pay offered to tsr with experience?

[boundaryless]

it depends sa extent ng exprience mo - i got 23,500 plus allowances na non-taxable - if you want to be part of their pioneer batch, i suggest for your to apply na

[crocifixio]

@boundaryless:

the JO you received, the 23+K, is this already the rate you will get
from day 1 of training and onwards? do they offer signing bonus? thanks in advance boundaryless. i have a 6-month TSR DSL acct experience from accenture, will i get at least 18K (im not shooting for the 23K but if i can get 18k and above i will accept the offer); i will be applying tomorrow at 7:30am so that i can get process and hopefully be offered the job in the evening. ;)

[boundaryless]

crucifixio - yes, rate i will be getting from day 1. Im not sure, if they offer bonuses. As to the rate that you will be getting - I'm not to sure kasi ang alam ko - they also measure your recruitment performance do determine your hiring rate.

Good luck! Let me know if you got the job ha!:)

[crocifixio]

@boundaryless (again):

thanks. do u have any idea as to how many waves they have as of this moment for this pioneer acct? and when is the start of training?

[eileron_06]

ako wave 1... :)
droc, parang kilala kita... taga sykes ka ba?
wave 1 peeps, kitakits sa jan 9... orientation... hehe :)

[chibiwings]

waaa..ako din aaply na..mukhang alam ko kun san account galing *** mga taga sykes ah...hehehe...aaply na ko bukas

[chibiwings]

@f_spider

SME ka? hehehe........kilala ba kita? hehehehe....sir

[bloodlines]

seem like our tech account is doing well because of your feedback. iv been working with 247 for quite sometime already and its been a great choice for me. for you guys who are looking towards applying, do try. they operate mon-fri, 730am to 730pm. Heres more, they're also open on saturdays, 10am-5pm.

[boundaryless]

you can still be considered for their CSR pool. I think dapat may 6 months DSL experience ka

[b0o925]

my friend was not accepted sa TSR post, nde ba sya pwede magtry ulit kahit for CSR ng telco nila?

[7HGRADUATE]

How much is the offer for the TL post?

[startrekker]

crocifixio, there are 4 waves and 30-40 day training starts on the 16th of January. 2nd batch will follow after around 2 weeks.

[best damn thing]

boo925, i think ur friend can reapply after 6 months pa.

[Lionboy]

kailangan ba talaga may 6 months tech experience o kahit mga 3 months lang ok na sa tech account nila?

[sugarcup]

totoo bang kasama ang 24/7 sa mga cc na tinatayo sa commonwealth?

[BugerMcDo]

Di ba nadedelay ang pay out or pasahod sa employees ng 24/7? I've been working as a tech support rep for almost 2 yrs already ( 9 months AOL tech support, Etel..1 year AT&T tech support,Convergys) and mukhang malaki basic sa 24/7 kaya I'm interested in applying..Sabi kasi nun iba delayed daw ng 1 month ang sahod..*** iba pa daw 3 months ng di sumusweldo? Peeps from 24/7 is this true? Pwede na ba ko apply ng tier2 position or qa dito even though i was just an agent for 2 years?

[boundaryless]

BurgerMcDo - this has never happened. Payroll is always on time. I don't know who told you this pero its all a lie.

Go and apply na. May class sila next week - part pa ng pioneer program. If you go there tom morning (730am open na sila). For sure, you will get hired within the day.

[randy orton]

mukhang maganda at ayos ang email nila sent thru jobstreet.

[boundaryless]

i got that also - mukhang targetted nga ang approach.

[best damn thing]

yeah...i got that mail too from job street. ganda nga ng pagkapresent ng 24/7 sa mga nakatanggap nung email.

[hellmarch11]

ala parin sumasagot ... napadala ko na resume ko sa binigay nyong link for non csr's for supervisory sana or shiftman kung meron.. kaso ala pa ako natatanggap na tawag anyway thanks

[aieeo]

email your resume to me for faster response. get a call within the day!

aieeo13@yahoo.com

welcome to 24/7! :)

[boundaryless]

hellmarch11 - if you are applying for an agent post, its easier to go to their center and be processed as they do 1 day hiring

[best damn thing]

hellmarch11 - do u have call center experience? How long?

[mynameis]

What are the chances of a solid 5 year Customer Care / Sales / Tech support call center experience now working for a VOIP provider as a Supervisor (for about 3 mos now) getting into 24/7 as a TL?

[boundaryless]

i think its slim as they would require about 12 months experience as a TL. Tho, you can still send your application to recruit-noncsr@247customer.com

[mynameis]

Ah ok...
I'll try it anyway...
Thanks...

[boundaryless]

Why not try to become an agent? If you part of the pioneer batch, there is a greater chance that you will be promoted internally. Normally, they get TLs for Waves 1-3 then lahat internal na after.

There is no harm in trying :)

[leyross]

i have been hearing lots of good reviews about 24/7, i hope they are not flash in the pan call center or a fly by night company. I feel like im being tempted to move there, i don't know but i feel excited everytime i read posts and stories about 24/7, i am with IBM Daksh and been with this company for 2 years now, i know it will be a gamble to leave my present employer just to go to 24/7. My uncle even jokingly said 'what 24/7? is that the convenience store?' Now the question is will it be worth it to leave IBM Daksh and go for 24/7? IBM has 12SL and 12VL a total of 24 Leaves, Life Insurance, maxicare extended to the family. All these are given on the 1st day of your job, meaning you do not need to wait for 6 months. Do I get the same benefits if i move to 24/7? Please help me decide what are the pros and cons.

[boundaryless]

hi leyross - i replied to this from another topic (24/7)

Go and apply before you close your doors.

[best damn thing]

y dont u go thru their recruitment process...get a feel of the place and the people. if it feels right, then join 24/7

[archer_dude]

that's what i did! and now im falling inlove with 24/7! but Im gonna miss PS - my home for more than 3 yrs.

[boundaryless]

at least you are moving to a better company and it doesnt mean you need to leave the past behind... unless, you ask your friends to join 24/7! :)

[archer_dude]

^^ oo..i would recruit them! ang laki ng referral bonus! 10K! weeeeeeeeeee

[leyross]

Nga pala, how do I go to the office of 24/7 if for example im in PBCOM. I do not know how to get there sa MJ plaza eh. Please give me direction. I only know how to go to PBCOMM.

[boundaryless]

Its just at valero - at the back of PBComm. Its near McDonalds, if you see a white building with red pillars that 247 or call their hotline 7924777

[randy orton]

i am planning to apply tomorrow, open sila on saturdays, right? i will be leaving my current post as a tsr for almost 3 years. Wish me luck guys!

[boundaryless]

Yes, processing starts at 10am until 5pm

[boundaryless]

leyross - there are more activities sa referral program!!!! go ahead and refer na your friends!!! just imagine - if you refer 5, that's 50K!!!!!

Party time!!!!!!!!!!!!!

[bigdaddycool]

its DSL account - not Verizon - its Time Warner. This US based company is working with 3 centers Convergys, Teleperformance and 24/7 Customer - I have tried applying with the 3 call centers and among the 3, it was 24/7 customer who offered the best rate

Good rin and HMO package nila and leaves benefit - they even have EL (emergency leaves). also, alaga ka ng recruiter - they provide all the answers to their questions. hanggang ngayon nga my recruiter gets in touch with me to check how things are

Sabi nila this program will grow daw and initially they will hire external non-agent positions pero after 3-4 months, lahat internal na. Since wave 1 ako - i have higher chances to be promoted as long as I perform daw. Gusto ko na nga mag start eh


TWC doesnt do DSL. Tech Support only for now po... gando po dito mga sir n maam...

[archer_dude]

^^ weeeeeeeeeee...im so excited na for Feb 4.

[psychopau]

kelangan b regular ka from your previous company? i only have 6 month cc exp..

[startrekker]

Is it not TWC - Cable, not DSL?

[boundaryless]

Yes its cable - similar to earthlink

[jervin1981]

magkakaroon ba 24/7 na site sa QC? thanks.

[boundaryless]

Nope - only in Makati.

[boundaryless]

Next class starts on the 30th then Feb 13. If you are an experienced agent and needs 30 days as notice period, I suggest for you to apply now and be processed immediately!

[randy orton]

whew! jampacked ang tech account applications!

it took me 3 days to finish the application process and i have to go back again for the job offer but i am not complaining! i am happy to be offered a job!

[xherhex]

http://cache.gizmodo.com/assets/2006/06/Roadrunner.gif

[boundaryless]

randy orton - i'm glad that you have already reached the job offer stage!.... Hope you'll be part of the family soon!

BTW, they are also accepting those without call center experience as long as you have graduated from an IT course, even undergrads who have completed at least 2 years in college!

[boundaryless]

Hey! The next TWC class is on Jan 30. For February - they have 2 classes starting on the 13th and 27th, respectively.

For those who are currently applying and are interested to be part of 24/7 Customer, my suggestion is for you to apply now para you can still tender your 30 days with your current employer. Para walang hassle rin when you leave and be able to start anew with 24/7!

Their recruitment operating hours naman is 730am-730pm M-F then 10am-5pm every Saturday.

Goodluck to everyone!

p.s. if you do get hired and you refer your friends, you will be given 10K as referral fee:)

[cherley]

night shift lang ba *** tech support??? sana may day shift...

[boundaryless]

Unfortunately, for the tech account its night shift...

[bloodlines]

dami interested sa 24/7 ah...thats right guys, join kyo. bring your friends along...sa mga di na sigurado kung saan yung office nila, MJ Plaza yung building...thats the former Philips building along Valero. Kung alam nyo ang RCBC building sa ayala ave, sa likod may mcdo. malapit *** yung 24/7 sa mcdo.

[Mhixxgirl]

hey guys... i am very much intrigued with 24/7. I. Do they accept applicants with no cc experience?

[exxentrick]

may hmo ba upon hiring including dependents?

[boundaryless]

yes but after 30 days

[exxentrick]

thats not good to get hmo after thirty days pa.

[bigdaddycool]

sus other companies nga after 3 months pa eh...

[hellmarch11]

hellmarch11 - do u have call center experience? How long?

3 years na po akong bisor thanks po

[jo3l]

do they accept escalation/L2 or outbound agents? i'm currently working with technical support and im very much positive that im qualified for the position

[bigdaddycool]

do they accept escalation/L2 or outbound agents? i'm currently working with technical support and im very much positive that im qualified for the position

there is an opening for tier 2 roles... and something above that - but don't hold me to the second statement... am not sure how the higher level is hired.

[exxentrick]

sus other companies nga after 3 months pa eh...

lots of other companies can give you hmo upon hiring.

[bigdaddycool]

lots of other companies can give you hmo upon hiring.

i agree with you..diff comp.. diff policy... in the end *** din naman pipili nun eh... 24/7s is 30 days upon hire.. not a bad trade off from my past company which was 3 months...

it is still a nice place to work... you can count on that :rotflmao:

[randy orton]

just signed the contract.. i officialy start on march 10!

[georgia-pinks]

permanent graveyard shift ba yung tech account nila? how does their shifting go?

[archer_dude]

just signed the contract.. i officialy start on march 10!

congrats! see ya around....ako naman sa Feb 4

[st3ban]

magkakaroon ba 24/7 na site sa QC? thanks.

There would be new building built near commonwealth area. Click this link for more info.

http://uw.abs-cbnnews.com/storypage.aspx?StoryId=55241
===================================================
Quoting g0th_princess

three centers will be occupying those lots.. HSBC, 24/7 and CVG.. along with 2 malls.. not sure what malls though...
===================================================
No one's really verified this info though. Most probably there would be more. :)

Hoping and wishing na magtayo nga ang 24/7 don.

[startrekker]

There was a survey (I forgot which company) that 24/7 is one of the highest paying BPO companies around.

Will be getting my salary from 24/7 - 6.5k pesos more than my previous company.

It has been 3 days into training. So far so good. Everybody seems to be in high spirits. 7 working days na lang sweldo na!

[Droc]

@startrekker

anong room ka?

[boundaryless]

I think at the end of the day, its not only the salary that matters - dapat good culture and growth for you.

As part of the pioneer team, there are more chances to be promoted faster basta nga lang you perform well.

The key here is hardwork and you will be rewarded in the end..

[boundaryless]

24/7 Customer is not setting up a site in QC. Everything is concentrated here in Makati.

[ExtremeRide69]

can someone pm me po kung how much po offer for TS? i have 2 yrs experience... the pay that im currently getting is quite competitive compare to other cc. kaso parang di na ko masaya

10 days po ba interval ng salary or kinsenas?

would appreciate any reply

[boundaryless]

it depends with your performance sa recruitment process but you can get as high as 23,500 plus allowances na non-taxable and other benefits. SL conversion is also non-taxable.

Salary is every 15 days.

If i were you, go and be processed.

[boundaryless]

TSR Start Dates:

Jan 30
Feb 13
Feb 27

If you are an experienced agent and needs 30 days notice period, this will give you an idea when to apply and resign but if I were you, go and apply now and just ask for a slot to be reserved for you.

[randy orton]

where will be the TSR production?

insular ba o sa mj where they do recruitment?

[startrekker]

Both production and recruitment sa MJ

[best damn thing]

nice yung recruitment office ng 247. comfy and cozy

[Dminotaur]

I applied at 24/7 today -- mga around 4:45 p.m. -- got my final interview tommorow. hehehe.

So, what should I know about the company?

What Technical Support Accounts do they have? Please help naman.

How much can one expect from the company on such position?

What about the allowances? the SL/VL? The Schedules?

thanks sa update :)

[archer_dude]

Ei if sa Feb 4th ang start, kelan ba ang first pay day...sa 15th or 30th?

[startrekker]

Naku Dminotaur, what things are of most interest you about 24/7?
I find 24/7s HR and trainors very friendly, open, transparent, accomodating, they credit salaries 15th and 30th (not 31st) as some do. If that day falls on Monday, Saturday or a Sunday, you'll get it on a Friday.

Most I like about it - leaves
I was given 16 VLs + 10 SLs and 5 ELs - that's a lot more than my previous center - and they encourage you to take these - 24/7 values work-life balance.

There a lot more, do good sa final interview and good luck.

they have TWC as their first tech account.

[aftercall12345]

balak ko mag apply dito bukas ng maaga...if hired magkano kaya ang offer sa akin w/ almost 3 years tech support experience ? do I need
to negotiate or may salary cap silang sinusunod na hanggang dun lang ang limit nila.....wala lang..naiintriga lang ako kasi puro positive ang mga post dito...may internet access ba sa station mo here...addict kasi
ako sa internet...browsing while troubleshooting...heheheee

[bloodlines]

talagang positive...24/7 is a great company to work with...salary - 16k lowest and reaches to 23500 ata...depende pa yan sa experience mo.

[juno25]

i'm interested in applying for the tsr post at 24/7 but i'm kinda hesitant because, i cant seem to get my COE at my last job.. It has been more than 6mos already but my previous company (ACS)has been giving me the runaround.. anyone from 24/7 here? need help, what can i do?

[hellmarch11]

boundaryless so hiring po ba kayo ng tl ? salamat or ano ba mas mataas sa tl may senior tl or shift manager positions ba dyan? thanks

[deadfishswim]

I'll be starting this Jan 30!!! yay!!! I love this company

[aftercall12345]

bat ganun...I applied today and passed the initial test which is com skills pinababalik ako tomorrow for CBT or computer based test then kung pumasa ka one on one interview then job offer.ano ba tinatanong sa one on one ...kala ko nga one day process lang pero ok lang may time pa ako mag review ...hheheeheheee...ano bang tinatanong ?

[startrekker]

aftercall12345, I had sent you a PM.

[aftercall12345]

final interview ko sa tuesday...ano ba usually ang tinatanong dito...
di ba ito ang basis kung papasa ka or kung pumasa ka dito naka depend
ang expected salary mo....very technical ba or more on personality.

I like to work here ang ganda ng floor nila....hahahahaa....puro bago lahat...ganda ng station and hp lcd monitor pa sila....yun nga lang kelangan pumasa ka sa interview for job offer....

pls help me naman sa mga questions...thx a lot

[xxx_vix_xxx]

swerte naman. ako wala pang reply. sabi sa kin this week daw kaso sunday na wala pa din akong reply. try ko magfollow-up bukas... nalulungkot na ko ngayon pa lang kasi gusto ko na umalis... :(

[startrekker]

Maganda nga dito all new for the tech account, even the headsets. The stations by the way are one for each agent - no Hotseating! Hope this would always be the case.

[best damn thing]

vix - follow up ka ***...tawagan mo yung huling naginterview syo.

[randy orton]

Maganda nga dito all new for the tech account, even the headsets. The stations by the way are one for each agent - no Hotseating! Hope this would always be the case.

nice!!!
cant wait to start training!!!

[abbot]

ano yung sa commonwealth na 24/7?

will you be transferring from makati??

[hellmarch11]

wala pong sumasagot sa tanong ko hiring ba ng tl ** if oo please pa pm ng rates kung alam nyo kung hindi thanks nalang basta pakisagit kung hiring ng tl or higher thanks

[boundaryless]

they are still hiring TLs as long as you have at least 1 yar technical expereince as a TL. As for the rate, it depends on your experience and performance in recruitment.

[xxx_vix_xxx]

vix - follow up ka ***...tawagan mo yung huling naginterview syo.

thanks for the advice. :)

[best damn thing]

wer u able to get through? anong sabi?

[boundaryless]

Next batch of technical agents is on Feb 13 and 27.

Go and apply now especially if you are an experienced agent - para no hassle when you resign with your current employer.

[randy orton]

to all wave 1 and 2 peeps

how's the training??

[randy orton]

any news if there are any new batches of training after the march 10 group??

[flick10]

Can anyone confirm if this is the current number for 24/7...thanks.

Tel: +632 792-4777

Cheers.

[lupinxx3]

may natanggap na ba na new grad dito sa tech account??

or yung may less than 6 months cc experience?

o tinatanngap lang nila eh yung may 6 months cc center experience.

thanks.

[mendy]

guys question po.. mhirap ba *** exam and interview? super technical ba? panu *** exam? online ba un na my options ka pgipilian? ilan interview for tsr? ilan exam? tanx pasenxa na want to apply **** here...

[boundaryless]

There are only 3 stages in the process. The first is the initial interview - they check your communication skills. Next stage is computer based test - measures your technical skills and validation of your communications skills. Last is the final interview - to check your interest level and see if you are fit for the job.

I suggest that you go through the process coz the recruiters are all friendly and they will surely assist you in any of your questions or concerns.

[startrekker]

Exams and interview would be a breeze if you have a little technical ISP background, Internet savvy, know how to use the PC, good listening skills, good at grammar, pronunciation and good thought organization.

To answer randy_orton's question about training. We're on our product/client specifics. Fairly easy to moderate and has been fun. Trainors and their 'higher-ups' are all friendly, encouraging and extremely supportive and highly motivated.

Who can one not be motivated if your environment is good and plus the more than average pay grade.

[eegelsI]

There would be new building built near commonwealth area. Click this link for more info.

http://uw.abs-cbnnews.com/storypage.aspx?StoryId=55241
===================================================
Quoting g0th_princess

three centers will be occupying those lots.. HSBC, 24/7 and CVG.. along with 2 malls.. not sure what malls though...
===================================================
No one's really verified this info though. Most probably there would be more. :)

Hoping and wishing na magtayo nga ang 24/7 don.

the article didn't even mentioned who will be occupying the building. Although having a QC site is not farfetched, as of this writing, 24/7 is concentrating on building its business at MJ Plaza in Makati

[bethereason2007]

DELL PASAY & QUEZON CITY IS HIRING!!!!
OPERATING 24/7

Invite your friends and former colleagues to come to the Dell

Positions available:

TECHNICAL SUPPORT SENIOR ANALYST
• Graduates of Computer Science, Information Technology, Engineering, or any related technical discipline preferred
• Has prior experience in technical hardware support gained from a call center or other industries
• Has excellent communication skills
• Willing to work on a rotating shift schedule

CUSTOMER CARE SPECIALISTS
• Strong customer service focus
• Knowledge and familiarity with various questioning techniques
• Able to deal professionally with irate customers
• Working knowledge of computer and software applications
• Excellent written and verbal English communication skills
• Minimum of six (6) months related experience in customer support


NOTE: Interested Applicants may send their resume to this email: bethereason@dellmail.com

[boundaryless]

startrekker - looks like you already found your place:)

[ExtremeRide69]

ok ba mga work stations tsaka ambience dito?

sana masaya aside sa sweldo

[startrekker]

boundaryless - so far so good and enjoying every bit of it. At 24/7 promotions are based on performance, unlike my previous call center company; I should have been supervisor or at least QA or trainor by this time.

ExtremeRide69 - Work stations are brand new, you get to have your own workstation as of now, decorate is as you please, everything is new. Ambience? In a scale of 1-10, 10 being the ideal, I'd say an 8. Training environment is 9.

[ExtremeRide69]

nag t-take kana ba ng calls? queuing po ba? or may petiks mode din... hehehh

panu sa sched, permanent ba? or nag papalit ng shift after 2wks or a month? kelan malalaman sched? employed pa kasi ko, sana same sched din bigay sakin 7, 8, or 9pm
mahirap naman kasi malagay sa mga midnight shift

kumusta naman po tax? magkano po umaabot yung may pinaka highest pay rate sa ts? yung tax ko po kasi 2k-2,3k 10 days na regular sweldo lang, medyo parang yung allowance dun na napunta...
non taxable po ba yung allowance?
30% ba night diff?

[new_mamon]

ok lang ba ** kung graduate ka ng 3 year technical course instead of a regular 4 year course?

[startrekker]

ExtremeRide69, we have not taken any calls yet. I'll get back to you about the sched. Highest pay rate I know is 23.5 basic plus 3k in allowance. Allowance is non taxable, Night diff is 20%.

New_mamon. Okay lang even if its a 2 year tech course but need at least 6 month's of tech call center experience.

[ichigo20]

I hope someone answer my question

how much kaya salary ng CS **, i have 7months exp and presently employed and sprint account(billing), covered b nila family mo bec i have 2 kids, bec s company ko ***** covered ang wife and 2 kids ko...ganun din kaya sa 24/7, mga 24/7 employee help naman, im planning to apply sa 24/7...

thanks....

[bigdaddycool]

DELL PASAY & QUEZON CITY IS HIRING!!!!
OPERATING 24/7

Invite your friends and former colleagues to come to the Dell

Positions available:

TECHNICAL SUPPORT SENIOR ANALYST
• Graduates of Computer Science, Information Technology, Engineering, or any related technical discipline preferred
• Has prior experience in technical hardware support gained from a call center or other industries
• Has excellent communication skills
• Willing to work on a rotating shift schedule

CUSTOMER CARE SPECIALISTS
• Strong customer service focus
• Knowledge and familiarity with various questioning techniques
• Able to deal professionally with irate customers
• Working knowledge of computer and software applications
• Excellent written and verbal English communication skills
• Minimum of six (6) months related experience in customer support


NOTE: Interested Applicants may send their resume to this email: bethereason@dellmail.com

considering how UGLY the dell thread has been over the past years... i think your barking up the wrong tree... tsktsk ... uhaw ito sa referrals...

:rotflmao:

[best damn thing]

I hope someone answer my question

how much kaya salary ng CS **, i have 7months exp and presently employed and sprint account(billing), covered b nila family mo bec i have 2 kids, bec s company ko ***** covered ang wife and 2 kids ko...ganun din kaya sa 24/7, mga 24/7 employee help naman, im planning to apply sa 24/7...

thanks....

Yes - this is covered.

[startrekker]

best_damn_thing, I'm not sure if you have asked the question to the other thread about the CS salary.

http://www.pinoyexchange.com/forums/showthread.php?t=284240&page=15

But I can safely say it is lower than the tech accounts' given the same experience.

Do you mean covered sa medical insurance? You need to enroll your wife and 2 kids with minimal fee debited every pay day (should be around 200 pesos or less for the three of them).

[new_mamon]

requirement ba ** na u have a clearance from your last employer?

well, just a nice twist when i applied yesterday. i'm from cvg and i thot walang ibang tiga cvg na magaaply. to my surprise, pagtwag sa akin sa testing, there were at least 6 of us cvg folks there, ka-acct ko pa mandin!!!

looks like even the folks from the 'sikat' centers are all moving in here. also met folks from accenture, ps, and other centers here.

also heard a lot of dell peeps were lining up for the tech acct. mukhang eto na ang THE CENTER for those of us fed up w/ traditional cc's.

[eegelsI]

DELL PASAY & QUEZON CITY IS HIRING!!!!
OPERATING 24/7

Invite your friends and former colleagues to come to the Dell

Positions available:

TECHNICAL SUPPORT SENIOR ANALYST
• Graduates of Computer Science, Information Technology, Engineering, or any related technical discipline preferred
• Has prior experience in technical hardware support gained from a call center or other industries
• Has excellent communication skills
• Willing to work on a rotating shift schedule

CUSTOMER CARE SPECIALISTS
• Strong customer service focus
• Knowledge and familiarity with various questioning techniques
• Able to deal professionally with irate customers
• Working knowledge of computer and software applications
• Excellent written and verbal English communication skills
• Minimum of six (6) months related experience in customer support


NOTE: Interested Applicants may send their resume to this email: bethereason@dellmail.com

Dude, you're not in the correct thread. I think you should post this in the Job Market section under Classifieds.

[boundaryless]

new_mamom - i hope you got in!!! and yes, they require you to submit your clearance from your last employer.

[tetalukaretz]

wow! mukang maganda nga sa 24/7, *** friend ko may offer na rin, sabi nya magbasa daw ako dito , puro magagandang comments nga nabasa ko, apply na agad ako tom, sana makapasa ako, kaso natatakot ako na baka kwestyonin ang pagkahopper ko :(

[i_am_stan]

DELL PASAY & QUEZON CITY IS HIRING!!!!
OPERATING 24/7

Invite your friends and former colleagues to come to the Dell

Positions available:

TECHNICAL SUPPORT SENIOR ANALYST
• Graduates of Computer Science, Information Technology, Engineering, or any related technical discipline preferred
• Has prior experience in technical hardware support gained from a call center or other industries
• Has excellent communication skills
• Willing to work on a rotating shift schedule

CUSTOMER CARE SPECIALISTS
• Strong customer service focus
• Knowledge and familiarity with various questioning techniques
• Able to deal professionally with irate customers
• Working knowledge of computer and software applications
• Excellent written and verbal English communication skills
• Minimum of six (6) months related experience in customer support


NOTE: Interested Applicants may send their resume to this email: bethereason@dellmail.com


DUH. ive been here. i belong to wave 1 of Dell CTS.. Ambantot na ng DELL MOA noh.:bop:

pampam,GET OUT :grrr:

[boundaryless]

tetalukaretz - my advice for you - go their center early tom morning. there are a lot of people who are applying :) their center is packed until 8pm...Whew!

[treep911]

Hey guys am just new here sa pinoy exchange, and i accidentally stumbled on your thread, I'm looking for a better (best) call center, ask ko lang ano mga accounts sa 24/7? thanks for the info :)

[boundaryless]

treep911 - here you go - -

Day Shift - Inbound, Australian account, telecommunications
Night Shift - Technical, US account, cable

[bez_abie]

you can still be considered for their CSR pool. I think dapat may 6 months DSL experience ka

teka, kelangan dsl tlg *** nature ng acct ng experience? pano naman *** 6mos tech support experience pero ndi dsl acct like gaming console, *** mga ganun?

[tetalukaretz]

thanks boundaryless, teka tanong ko lang, nag start ka na ba dun? i mean, sa mga nabasa ko, pioneering batch ka? anong wave na susunod na training?

[Droc]

@bez_abie
i think its not really necessary dsl experience, but background knowledge and experience will help...may mga kasabayan ako na galing dell or other support na natanggap naman

[archer_dude]

looks like even the folks from the 'sikat' centers are all moving in here. also met folks from accenture, ps, and other centers here.

also heard a lot of dell peeps were lining up for the tech acct. mukhang eto na ang THE CENTER for those of us fed up w/ traditional cc's.

Where the best talents converge *okay*

[bigdaddycool]

@24/7 HR - wala po ba account transfer for Optus peeps na gusto mag TWC?

pretty please? madami kami tech dito...

[startrekker]

I'm not with HR but an Optus peep told me that he needs to stay for 6 months with Optus before he can move to TWC. I PM'd you about my ka-batch (Pioneer) on how he got to TWC from Optus.

[deliriumtrigger]

can i apply here even if i have no CC experience? im a 3rd yr IT undergrad. i configure LAN connections in PC shops. i know how to configure, routers, modems, etc.

whats the fastest way to reach MJ Plaza if im coming from Muntinlupa City?

[fracsx]

This is a US based account, so it's a possible night shift work. For the pay, they offered me 25k + 3k allowance and 20% night diff it depends on the applicant's experience for the basic.

[fracsx]

You will be a L2 tech support. Good stuff!

[bluestar1016]

The TSR account will eventually operate 24 hours. Agent salary usually ranges between 18k-25k, but I guess you will be given a higher basic depending on your experience.

To those interested, you may visit our office at 106 Valero St, MJ Plaza. It's near Mc Donalds Valero. :)

[wibbit]

do you have a dress code?

[danger_girl]

do you have a dress code?

smart casual. pants, rubber shoes, t-shirts are allowed. :)

[startrekker]

walking shorts are allowed as long as its length is below the knee.

[ibidem]

I'm interested in applying here but I want to know how's the training? Are the trainers ok and is the training very difficult?

[Ludacris]

Guys!!

Anybody from 24/7 knows kung kelan mag process nang applicants for your QC site sa philcoa? ano kaya mga accts dito?

[wibbit]

smart casual. pants, rubber shoes, t-shirts are allowed. :)

walking shorts are allowed as long as its length is below the knee.

Thanks, peeps. n_n
J.O. ko na sa Monday. Yey! :D

[archer_dude]

Guys!!

Anybody from 24/7 knows kung kelan mag process nang applicants for your QC site sa philcoa? ano kaya mga accts dito?

wala pa po to

[startrekker]

I'm interested in applying here but I want to know how's the training? Are the trainers ok and is the training very difficult?

Training is sooo easy, you'll be surprised at the scope of support - how easy it is. You have to 'see to appreciate'. :)

Trainers are excellent, friendly, very supportive, open.

[Droc]

@startrekker
mas madali ba sa QWEST? wakokokoko