Eugene_Rosete
Dec 16, 2007, 02:08 PM
Good day!
SeaChange International provides digital video systems that are changing television. Its powerful server and software systems enable television operators to provide new on-demand services and to gain greater efficiencies in advertising and content delivery. With its Emmy® award-winning MediaCluster® technology, thousands of SeaChange systems are helping broadband, broadcast and satellite television companies to streamline operations, expand services and increase revenues. SeaChange is headquartered in Acton, Massachusetts and has product development, support and sales offices throughout the world.
Currently, SeaChange established a new office in Quezon City, Philippines and is now looking for people to fill-up the following positions:
Technical Support Engineer
Position Summary:
This position is to provide technical support for SeaChange Video On Demand Systems. We work in a fast paced 24x7 support environment which will require answering of support calls on the phone along with being flexible to travel to customer sites when needed or to work various hours or over weekends or Holidays as needed.
The focus of this opening is for a Customer Service professional with strong computer skills and as such this job requires the ability to multi-task, prioritize calls and display strong time-management skills. You will be required to take ownership of as part of a team to answer live phone queue calls as fast as possible while accurately recording the customers issue, contact information and setting the proper expectations for follow-up. A candidate for this job must also have very clear technical writing skills as service requests must be recorded for each issue and the detail must be accurate and customer readable.
Other job responsibilities include:
consistently pass the spot case audit check conducted by management and/or Group Leaders
must be flexible and be able to work/cover different shifts when needed
must assist the department with weekend rotation
provide exceptional customer service to internal and external customers
work together and respect fellow team members
Requirements:
Excellent customer service skills a must
Verbal & written communication skills are key
1-5 years of related experience preferred
MS Windows 2000 or MS Windows 2003 experience. (MCSE a plus)
Basic LAN/WAN experience
BS in Computer Science or Information Systems
Basic SQL server experience a plus.
Software Engineer I
Position Summary:
As part of a new development team of 10 Software Engineers, the focus is the creation of an engineering lab with SeaChange Video-on-Demand systems. Engineers will work solutions for cable TV and advanced Video-on-Demand products in Quezon City.
Requirements
All software engineers on this team must have the following skills:
Excellent communication skills including proficiency in both written and spoken English
Experience working with Microsoft Windows environments and with Microsoft development tools
Experience working with functional teams to ensure delivery of quality software
Knowledge of object orientated programming using C, C++, or C#
Knowledge of networking and multi-threaded applications
Database knowledge (i.e. SQL and N-tier applications) or web knowledge (i.e. ASP.NET, .NET, HTML, CSS, JavaScript, and SOAP) may be required based on specific job assignments.
BS or MS degree in Engineering or Computer Science. Ideally, the BS or MS degree program will consist of courses in Object Orientated Programming, Software Engineering, Networking or Distributed Computing, Data Structures, and Operating Systems. Courses in Databases and Multimedia are a plus.
Able to design, code, and test standard routines and programs.
Good problem solver
Basic knowledge of object orientated programming
Able to accurately scope their own deliverables
Able to act independently on tasks
BS degree in Engineering or Computer Science
If interested, please send your comprehensive resumes to BOTH of these email addresses:
Eugene.Rosete@schange.com
eugenerosete@yahoo.com
For more information about the company, please visit www.schange.com
For more questions on the job openings and/or the company, please feel free to post them here or tell it to me through my email.
Cheers,
Eugene Rosete
SeaChange Philippines
:)
P.S.
Our company is not a call center, we just have a technical support department so we need technical support engineers (agents) that preferably have prior technical experience with other call centers.
SeaChange International provides digital video systems that are changing television. Its powerful server and software systems enable television operators to provide new on-demand services and to gain greater efficiencies in advertising and content delivery. With its Emmy® award-winning MediaCluster® technology, thousands of SeaChange systems are helping broadband, broadcast and satellite television companies to streamline operations, expand services and increase revenues. SeaChange is headquartered in Acton, Massachusetts and has product development, support and sales offices throughout the world.
Currently, SeaChange established a new office in Quezon City, Philippines and is now looking for people to fill-up the following positions:
Technical Support Engineer
Position Summary:
This position is to provide technical support for SeaChange Video On Demand Systems. We work in a fast paced 24x7 support environment which will require answering of support calls on the phone along with being flexible to travel to customer sites when needed or to work various hours or over weekends or Holidays as needed.
The focus of this opening is for a Customer Service professional with strong computer skills and as such this job requires the ability to multi-task, prioritize calls and display strong time-management skills. You will be required to take ownership of as part of a team to answer live phone queue calls as fast as possible while accurately recording the customers issue, contact information and setting the proper expectations for follow-up. A candidate for this job must also have very clear technical writing skills as service requests must be recorded for each issue and the detail must be accurate and customer readable.
Other job responsibilities include:
consistently pass the spot case audit check conducted by management and/or Group Leaders
must be flexible and be able to work/cover different shifts when needed
must assist the department with weekend rotation
provide exceptional customer service to internal and external customers
work together and respect fellow team members
Requirements:
Excellent customer service skills a must
Verbal & written communication skills are key
1-5 years of related experience preferred
MS Windows 2000 or MS Windows 2003 experience. (MCSE a plus)
Basic LAN/WAN experience
BS in Computer Science or Information Systems
Basic SQL server experience a plus.
Software Engineer I
Position Summary:
As part of a new development team of 10 Software Engineers, the focus is the creation of an engineering lab with SeaChange Video-on-Demand systems. Engineers will work solutions for cable TV and advanced Video-on-Demand products in Quezon City.
Requirements
All software engineers on this team must have the following skills:
Excellent communication skills including proficiency in both written and spoken English
Experience working with Microsoft Windows environments and with Microsoft development tools
Experience working with functional teams to ensure delivery of quality software
Knowledge of object orientated programming using C, C++, or C#
Knowledge of networking and multi-threaded applications
Database knowledge (i.e. SQL and N-tier applications) or web knowledge (i.e. ASP.NET, .NET, HTML, CSS, JavaScript, and SOAP) may be required based on specific job assignments.
BS or MS degree in Engineering or Computer Science. Ideally, the BS or MS degree program will consist of courses in Object Orientated Programming, Software Engineering, Networking or Distributed Computing, Data Structures, and Operating Systems. Courses in Databases and Multimedia are a plus.
Able to design, code, and test standard routines and programs.
Good problem solver
Basic knowledge of object orientated programming
Able to accurately scope their own deliverables
Able to act independently on tasks
BS degree in Engineering or Computer Science
If interested, please send your comprehensive resumes to BOTH of these email addresses:
Eugene.Rosete@schange.com
eugenerosete@yahoo.com
For more information about the company, please visit www.schange.com
For more questions on the job openings and/or the company, please feel free to post them here or tell it to me through my email.
Cheers,
Eugene Rosete
SeaChange Philippines
:)
P.S.
Our company is not a call center, we just have a technical support department so we need technical support engineers (agents) that preferably have prior technical experience with other call centers.