A few questions about cc hiring. =)

[chocomonster]

What do most call centers look for when hiring?

Are they particular in educational attainment and work experience?

How about abilities such as communication and computer skills?

And I heard that they conduct interviews primarily to test the communication skills of the person... is that true?

Any tips? :)

Thank you so much!

[therealdeal]

^girl ka no?

ah ang naaalala ko, communication skills *** at computer skills. yun *** hehe :D

[ArchangelAzrael]

What do most call centers look for when hiring?

Are they particular in educational attainment and work experience?

How about abilities such as communication and computer skills?

And I heard that they conduct interviews primarily to test the communication skills of the person... is that true?

Any tips? :)

Thank you so much!



depende kasi yun sa account.. halos lahat, if not all (ewan ko nga lang kung meron talagang hindi nag-re-require nun.. hehe), required ang good communication skills.. pero halimbawa pag CSR, basic computer skills ok na.. basta lam mo mag-type, familiar ka sa windows, internet tsaka konting ms office applications, ok na yun.. pero syempre pag medyo technical ang account, mahalaga ang above average computer skills.. pag kasi tech account, sa exam pa lang madami na tech questions.. for ex, sa CVG pag hindi mo napasa written tech exam, pwede ka sa ibang account pero ndi ka pwede sa tech support.. sa Dell bukod sa written, may part ng interview na tech questions.. however, may mga call centers like teletech na kahit tech account, ok lang na hindi ka ganung kagaling sa tech, i-te-train ka na lang.. pag sales naman account mo, dapat talaga maganda comm skills mo.. mahirap kasi pag average lang, lalo na pag outbound.. pag umpisa pa lang hindi na kayo mag kaintindihan ng customer, good luck na lang sa benta.. hehe

sa typing speed naman, pag CSR tsaka TSR, average speed pwede na.. mga 25-30 wpm ok na yun.. pero pag IP relay, dapat mga tipong 50-60 wpm ka magtype.. at mataas accuracy, tipong mga 90-100%..

sa educational attaintment, depende sa call center.. merong mga center na required talaga collge grads.. pero majority ngayon ok lang basta at least 2yr college..

work exprerience.. depende sa position mo.. pag agent position, syempre mas matagal at mas maganda yung work experience mo, mas may bargaining power ka pag dating sa sweldo.. pero most call centers naman ok lang kahit walang experience.. pero syempre entry level ang pay.. pero depende pa rin yun sa call center.. sabi nga it's a base to base casis.. hehehe pag highler level positions naman, madalas required talaga ang experience in the same capacity.. like kung gusto mo mag QA, madalas required ang at least 6mos. experience as QA.. pag naman supervisor, minsan 6mos ok na, minsan at least one yr, yung iba gusto at least 3 yrs.. pero depende talaga sa company.. iba't iba requirements kada company eh..

sa exams.. usually written na grammar exams.. minsan may listening and comprehension.. dali lang yun.. elementary stuff.. sa interviews naman.. syempre i-te-test comm skills mo.. yun usually ang purpose ng initial interview.. kaya nga minsan mga kung ano anong question lang pag initial, like what's your favorite movie? mga tipong ganun.. kasi pag simple na mga ganun hindi na ok sagot mo, di eliminated ka na agad.. tapos sa second interview, dun pa lang mga seryosong questions like what are your goals.. etc.. sa ibang centers pag TSR yun nga may tech related questions sa interview.. sa Dell nga pag TSR, initial pa lang meron na eh.. pero madali lang.. tipong about mga basic hardware and connectivity questions.. pero most tech accounts naman, walang ganun sa interview.. pag sales naman, madalas may kasamang parang role-play/phone simulation.. yung tipong sell me this paper clip.. like sa etel, pag sales associate, dalawang role play dadaanan mo.. newspaper ata tsaka apparel yung isa..

tips? wala ako masyadong tips eh, hindi naman kasi ako magaling.. hehe basta keep yourself calm lang sa interview.. pag nervous ka mahirap mag organize ng thoughts.. yun lang.. -AA-

[lunarpanda]

may mga call centers like teletech na kahit tech account, ok lang na hindi ka ganung kagaling sa tech, i-te-train ka na lang..
this is true! they have agents who know only how to send an email to their peers and they go hysterical when they see a bluescreen! :rotflmao: tapos nung naka-solve na ng isang tech issue, kala mo kung sino na umasta! :grrr: ah well...


pag sales naman, madalas may kasamang parang role-play/phone simulation.. yung tipong sell me this paper clip.. like sa etel, pag sales associate, dalawang role play dadaanan mo.. newspaper ata tsaka apparel yung isa..
LOL i remember applying in eTelecare and i had no idea outbound pala sila. they asked me how i can sell an airconditioner and an icecream to an eskimo. shucks after that experience, nag-walkout na ako and swore never to try outbound call centers again. :rotflmao:

[lunarpanda]

What do most call centers look for when hiring?

comm skills & average typing speed ... tapos depende na kung susuwertehin ka sa technical questions.

Are they particular in educational attainment and work experience?
most call centers require at least 2 years in college.

How about abilities such as communication and computer skills?
above average for each will be good ... pero kung weakness mo yung former, dapat bumawi ka dun sa latter... or vice versa. i wasnt a talkative person when i applied in teletech, but i have the tech skills so they still hired me. the interviewer said to me "you just need to be trained."

And I heard that they conduct interviews primarily to test the communication skills of the person...
yes coz most of the time you will be interacting with customers, may it be a voice or non-voice account.