Call center agents earns more than a call center staff.

[logicall]

hi call center peeps!

I got a question, who earns more? an agent or a call cente staff?
Just wanna hear your opinions/Critics =)
This question might give people a big info =)


www.logicallinc.com

[eveRything]

depende kung anong agent, depende kung anong staff :D

[kiaokiaoko]

agents!kasi mdami program initiated perks.e pag staff ka,***.*** na sandaang oras ka mag ot la lang.thankless job ang cc staff. ika nga non income generating kayo unlike d agents *** d kyo gano nre recognize.:mecry:

[new_mamon]

depende yan sa center.
dito sa dell, we have agents with a basic of 27 - 30k, due to annual increases and certification programs. wala pa dun ang allowances, ND, and OT.
of corz mataas din naman sweldo ng mga trainers, TL's, etc. pero di naman kawawa mga agents, lalo na kung mataas ang appraisal mo yearly.
tapos madami pang mga incentives na weekly and monthly. ako nga nakaka 500 or 1000 weekly and 2500 monthly due to metrics incentives.
pero kapag minalas ka sa mga balahurang center, pwede ka ding sumweldo na mataas lang ng konti sa service crew ng fastfood. so pick your center wisely.

[gurl_taray18]

yep depende kung saang cc. depende din kung anong klaseng cc staff. ako i was a QA from cvg, pero shempre nag-start din ako as agent. may mga times na mas malaki ang sweldo ng agents kesa saken pero ok lang, at least i get to have a fixed sched na mon-fri & wkends off. pag holiday ang pinas, holiday din kami. may times pa na pwedeng mag-shift slide, di rin pahirapang mag-vl...depende na lang sa tao kung gusto mo ng malaking sweldo pero forever ka namang agent.

[MarciCinnamon]

Look at it from an executive approach.
Revenue generating assets versus Non-Revenue generating assets.

Who would you pay more? Proportionally, you'd pay your revenue generating assets more, but through incentive schemes. You're paying non-income generating staff higher salaries on the premise that they can assure you income at a staff level.

Then, qualify if you mean call center staff to mean business support, management. or actual company admin. staff (admin. assistants, hr assistants, etc.)

For outbound sales, Agents will tend to have high net take homes due to commissions and spiffs. Team Leads and Managers will have overrides (percentage of commissions if targets/quotas are hit).

Inbound can work similarly if program metrics allow for commissions/bonuses if SLAs are hit or met. As before, Team Leads and Managers will have their own incentives which are directly linked to team performance/program performance.

Your question leads to another important issue actually: compensation in relation to workload.

Just to round it up in the 'parking lot,' Going up the ladder obviously has a corresponding income increase so the issue there is if it is balanced with the workload assigned in return.