AMEX account ng HTMT, what to expect aside sa malaking salary?

[tuksterz]

I've recently came across the job lead on the financial account of HTMT. I'm interested coz i heard malaki sahod dun. :D Aside from the salary, what more can me (and the other applicants) expect from the account? Sa mga me idea, info naman po. Super attrractive ng salary eh. hehehe :lol:

[daasnwer]

yup yun nga, aside from high basic kase 4 sure high tax den un, indian companies i know only offer 10 % night diff compared to others. alowance i know or think is non taxable. how about medical benifits like hmo na avail ba agad? like what tuksterz is asking what can entice us more to the financial account?

[babytumz]

yup yun nga, aside from high basic kase 4 sure high tax den un, indian companies i know only offer 10 % night diff compared to others. alowance i know or think is non taxable. how about medical benifits like hmo na avail ba agad? like what tuksterz is asking what can entice us more to the financial account?

well, to answer your questions...:) hehe allowance is non taxable as with all allowances. with regards to the medical benefits, i'll ask how soon exactly can it be availed. ito lang masasabi ko, super supportive ng HR dito. i think aside from monetary benefits, that's one of the things to look for in a cc. aanhin mo malaki sweldo kung wala naman paki HR mo sayo? hinde mo din mapapakinabangan diba. :)

nwei, andito narin lang at napaguusapan:

HTMT is looking for the finest customer care professionals to cater to its finest client.

You must have:

* A college degree (any four year course)
* Excellent English communication skills
* Excellent interpersonal skills
* At least 6 months experience gained in a customer service oriented environment (contact center, sales, banking and finance, hotel and restaurant etc.)
* Very good exposure to Internet

COMPENSATION: P25K above

Interested applicants may pass their resumes to bibaybest@yahoo.com. *okay*

[deechan]

yup yun nga, aside from high basic kase 4 sure high tax den un, indian companies i know only offer 10 % night diff compared to others. alowance i know or think is non taxable. how about medical benifits like hmo na avail ba agad? like what tuksterz is asking what can entice us more to the financial account?

Night diff in HTMT is 20%, regarding other benefits like HMO(medicard) you will only get this after certification.

[babytumz]

Night diff in HTMT is 20%, regarding other benefits like HMO(medicard) you will only get this after certification.

certification in the financial account is after 18 weeks. :)

[djann]

masaya ba sa amex? anong difference nito sa bluchip ng vxi?

[smiffer]

masaya naman sa amex eh. i would say lalo na nung panahon namin altho di ko alam kung maga-agree sa akin yung mga naunang batches sa amin hehehe ;) yun nga lang, work work work talaga most of the time. meron din namang mga parties and stuffs. and also depende din yang pagiging happy na yan sa tl's or sdl's or maybe om's pa na pagre-reportan mo. yung mga kilala ko pa dito na karamihan promoted na, saludo ako sa inyo hehe

[stepehenyan@12]

ano to credit card ang ihahandle mo? billing ba to?

[babytumz]

ano to credit card ang ihahandle mo? billing ba to?

yup, credit card - america express. basta customer service (queries etc.) :)

sa mga interesado makasama sa amex family, email your resumes to bibaybest@yahoo.com. qualifications stated above. we need more than a hundred till the end of the year open ang account. :)

[deechan]

masaya ba sa amex? anong difference nito sa bluchip ng vxi?

Basically it's the same iba lang ang name heheh Bluechip sa VXI Project F1 sa HTMT.

[stepehenyan@12]

if it's a credit card expect a lot irate stupid callers who will be asking and contesting fees, balance transfers transactions that are pending not to mention disputes, fraud and a whole lot of shenanigans I have been hearing a lot of comparisons with regards to interest rates. if you ask me id go for a recurring bill instead discussing why it went up to this rate why is the total this and that...... the bigger the salary the bigger the headache but hey if you can last for two or more years your the best there is.

[daasnwer]

i think customer service has a higher percentage of customer complaints all the time given na yan part of the job description. Sa work wala naman ata madali pero meron yung hindi ka masyado papahirapan

[stepehenyan@12]

bakit kaya nag create ng isa pang thread about financial account given the fact na talaga mahirap sa credit card. *** naman talaga madali pero yung isa na hawakan ko na billing di ka masyado magpapaliwanag but in a credit card which i am currently now some customers they pay attention to detail at kailangan marunong ka magpalusot ika nga frontliners kayo. pero once me ginawa kalokohan ang isang agent at malaki halaga ang nakataya at ikaw ang nakatanggap ng tawag iniisip ko malamang sa ibang country yun wala kang kawala kasi na processed na for those who wish to be in a financial account basta pag interest rate ang pinaguusapan katakot takot na paliwanagan. lalo na pag ang customer kulang sa pagunawa yari ka. imagine out of the 100 million population sa amerika iilan lang nakatapos ng college kasi mahal tuition fee kaya yung iba scholarship. at me mangogoyo pa na customer na gagawa ng kung ano palusot.

[Kourant]

Not everyone is suited for Project F1 in HTMT or Bluechip in VXI. That's why both companies only hire the BEST. People who understands how the customer thinks, someone who can be trained easily and someone who take in the challenge.

This is the reason why we only accept college graduates with six months experience in the customer service industry. On the other hand, one should not be too confident because not all applicants with these credentials get to join the project. We are looking for exceptional customer care professionals with a good attitude to match their experience.

Once they're in they will go through a rough, rigid and stringent training program that lasts 10 weeks (foundation and product specifics included). Through this training program we elevate the knowledge and increase the level of skills the trainees already have.

Upon certification the 25K is not a dead end compensation package. you either: a) go to the sales side of the project, or b) simply exceed your monthly AND quarterly goals and you'll be well compensated so you can actually earn MORE than 25K a month.

As an employee who's been with the account for quite some time now I'm definitely not gonna say that it's all peachy and sunshine. There were a lot of challenges the project has gone through. Having a VERY demanding client has its rewards yes but it has its tolls too.

At the end of the day you gain your strength from your co-workers, peers and supervisors and I have had no qualms with the people I've worked with. I've seen people come and go, like I said this account is not for the faint hearted and those who are satisfied with the mediocre. It takes a lot of will power and strength to survive in this arena.

Yes, there are people who are in the support group with the project who sometimes shocks me and makes me wonder how the hell they're promoted but that's life, I guess.

So the answer to the question of whether working for Proj F1 in HTMT is ok depends entirely to the applicant. If you're the kind of person who strives in a dynamic environment, who works to keep moving not only the company but the project forward then you're welcome. If you like earning a lot and don't mind the high demands that come along with it then apply by all means.

Everyone (with experience and a degree :) )is welcome.

[1ProudMomma]

Hi Kourant. i'm done with everything except for the panel interview. i'll be having it this Monday. Would that mean that i'm good as accepted in this company? (hoping...hoping...ahehe! ) when will the JO be? my account by the way is PF1. in case i pass, would i be part of the training batch on the 28th? i'm so sorry for bugging you with so many questions... i'm quite excited to start already...

[Kourant]

Hi 1ProudMomma. The panel interview will be the last screening process that you'll have to go through. So better make an impression if you'd like to be considered! If you pass you will most likely join the class which will start tomorrow. Since you're going to miss a day you'll just join them on Tuesday. The next class after this starts at the latter part of August. But then nothing is final for the Aug. class.

I look forward to seeing your success with HTMT! Who knows, I might be part of the panel. :)

[Kourant]

@ stepehenyan@12:

I wouldn't want to say that customers who ask about finance charges and late fees are stupid. They just needed to be educated. I'm sure you yourself are not aware how your credit card interest rates work, or what happens should your phone, cable, utility bills get delinquent.

What I consider stupid are reps who think they know everything, who don't know how to pacify their caller. Reps who think customers are stupid. Clearly these people have no appreciation for their job. There are other outsourced job opportunities out there such as BPOs that don't require touch base with customers.

I'm sure you're a college graduate or have taken up a diploma course which means that according to your statistics, you have an edge because most of them have not even stepped into a college or university campus. So I think you have all the power to educate your customers. You're aware if this saying right? - "Pag pumatol ka sa t*nga, sino ang mas t*nga sa inyo?"

One of the reasons why customers get irate is because of the kinds of reps mentioned above. These reps have no expertise in the subject matter and they themselves don't wish to know more - this results to a customer getting frustrated because they can't get a simple explanation, which is what they needed in the first place.

There are some other factors why customers get irate, it may be your accent, the manner by which you communicate, and how you cross the cultural barrier.

Remember, you are a customer too... We all are.

[cutie_angel08]

May opening po ba for team lead?

[Kourant]

Hi cutie_angel08 currently we hire Team Leads from within for Project F1. You might want to try out our other accounts.

:)

[1ProudMomma]

Hi 1ProudMomma. The panel interview will be the last screening process that you'll have to go through. So better make an impression if you'd like to be considered! If you pass you will most likely join the class which will start tomorrow. Since you're going to miss a day you'll just join them on Tuesday. The next class after this starts at the latter part of August. But then nothing is final for the Aug. class.

I look forward to seeing your success with HTMT! Who knows, I might be part of the panel. :)


Ei! I got hired! I already signed the contract yesterday and will be starting on Monday. :D Whew! Of all the ccs that i've applied to, man, this one is the toughest! :eek: But then after seeing the contract i'd say it's worth it! *okay* I just hope i'd have a wonderful stay here coz i'd really want to stay as long as i'm welcome...and even after i'm done with my spanish classes...i also would like to apply as a spanish agent, you know...ahehe! can i? :bashful:

[babytumz]

Ei! I got hired! I already signed the contract yesterday and will be starting on Monday. :D Whew! Of all the ccs that i've applied to, man, this one is the toughest! :eek: But then after seeing the contract i'd say it's worth it! *okay* I just hope i'd have a wonderful stay here coz i'd really want to stay as long as i'm welcome...and even after i'm done with my spanish classes...i also would like to apply as a spanish agent, you know...ahehe! can i? :bashful:

hi! congratulations! i sent u an email. nwei, there is an opening for multi lingual agents. who knows diba? :)

[daasnwer]

hehe ** bagsak heheheh

[average_joe]

How old is this F1 account in HTMT? Bakit more than 2 months ang training? Kasama na ba yung nesting sa 2 months?

[thecynic]

i wanted to apply but i heard AMEX only accepts college grads? is this a strict requirement? i only have one sem left in UP, just a couple of units left...someone answer naman o! im pretty desperate. hehe.:)

[daasnwer]

i wanted to apply but i heard AMEX only accepts college grads? is this a strict requirement? i only have one sem left in UP, just a couple of units left...someone answer naman o! im pretty desperate. hehe.:)

- try ammex makati sa ammex ata **** yung account inhouse comapny ata

[dyoxiephxx]

IPO? hehehe i used to be part of that great team. ;)

[thecynic]

- try ammex makati sa ammex ata **** yung account inhouse comapny ata

so no-go talaga sa amex with htmt kasi im an undergrad? awwww shucks...

[daasnwer]

for ammex account ng htmt grads *** ****. try mo ammex makati kahit undergrad puwede mas malaki pa offer and benifts browse mo jobstreet hanapin mo ammex

[robinsonyap]

Hi everyone,
Actually the financial account(Project F1) for us here in HTMT and Bluechip for VXI are both not ramping right now. We were told that we may have new training batches by January :) The account is really very strict now with the basic qualification first, which is being a College Graduate and someone who has at least 6 months call center experience :) Anyway, if anyone has a question feel free to pm me. I'm part of the HTMT recruitment team while my fiancee is working in Bluechip for VXI. LOL. :) Thanks for all the messages. Good luck to everyone.

P.S: The ammex that daasnwer is talking about is not really the same account as the one we have and the one of VXI. Anyway, To all those looking for a high paying job, I wish you all the best.

Robin

[darkchild2]

Do you have a part-time job?

[chinky_15]

"How old is this F1 account in HTMT? Bakit more than 2 months ang training? Kasama na ba yung nesting sa 2 months?"

project f1 is already 7 years old...

[Kourant]

We need more people! We're going to have 8 more classes with a population of 25 participants per class. So if you know anyone please send your/their resumes to eddie.barreto@htmtglobal.com

[porkyvore]

We need more people! We're going to have 8 more classes with a population of 25 participants per class. So if you know anyone please send your/their resumes to eddie.barreto@htmtglobal.com

What account and how much is the basic pay? Do you have any incentives?

I am looking for a company where I can transfer

[carlocross]

pakiPM ako...

undergrad ako, pero galing ako CITI CVG dati, ok lang yun?

[Kourant]

What account and how much is the basic pay? Do you have any incentives?

I am looking for a company where I can transfer
It's a huge financial account in the US and yes, we have monthly and quarterly incentives aside from the $25K basic

pakiPM ako...

undergrad ako, pero galing ako CITI CVG dati, ok lang yun?
I can refer you to our other accounts. Basic pay won't be the same though.

[suntokmoko]

so it's clear na 25k ang basic pay, right? my question is..

1.) start ka na ba sa 25k basic pay on your first day or after pa ng certification magiging 25k ang basic?

2.) may bond po ba sa htmt? (off-topic)


thank you po. interested kse kme ng friend ko magapply.

[robinsonyap]

when you start with Project F1, you get 22k basic and 3k learning premium during your training days,
there is a 1yr lock-in(bond) here in htmt :)

email me your resume at andrewrobinson.yap@htmtglobal.com
thanks!

Robin
HR-Employee Relations
HTMT Global Solutions

[xkeikox]

Hi robinsonyap,

I have two questions for you Sir.

I already have a JO for Project F1. Thing is, I also have other JOs from other companies that I need to look into. How long will you give us before we sign the contract?

Also, my training date starts on the 27th of April, once I sign the contract- without even starting yet, am I already entitled to that training bond?

I would appreciate clarifications regarding this. Please send me a private message instead if you're not in the liberty to disclose this in public.

Thanks in advance!

[choco08]

when you start with Project F1, you get 22k basic and 3k learning premium during your training days,
there is a 1yr lock-in(bond) here in htmt :)

email me your resume at andrewrobinson.yap@htmtglobal.com
thanks!

Robin
HR-Employee Relations
HTMT Global Solutions


hi ask ko po sana if may position for accounting? or pede ba sa amex kahit wala experience. I only have experience in credit card collection with CITI and Standard 5months each. Thanks po.

[chickenphox04]

nalilito p0h ako.. hehe

sir robin, 22k plus 3k all0wance p0h ang starting salary dba..

up0n certification p0h ba, it will be 25k basic plus 3k all0wance na?

or still 22k basic plus 3k allowance after certification?

sori p0h hehe.

[Kourant]

Project F1's premier financial account is now accepting undergrads, however you must have accomplished 2 years of college. Customer Experience is still a must.

@ chickenphox04 - During your training period you'll get Php22,000 as your basic plus Php3,000 allowance. After certification the entire Php25,000 becomes your basic pay.

Send your resumes to eddie.barreto@htmtglobal.com

[icanmessyouup]

oh man! i didn't know you're already accepting undergrads. i applied last week and was informed it's solely for college grad. too bad i just had my final interview and they're gonna put me in a medical accnt.

is it still possible to transfer accnt?

[Kourant]

@ icanmessyouup you can get in touch with HR Recruitment and check if this can be done... =)

[brando.braganza]

Hi robinsonyap,

I have two questions for you Sir.

I already have a JO for Project F1. Thing is, I also have other JOs from other companies that I need to look into. How long will you give us before we sign the contract?

Also, my training date starts on the 27th of April, once I sign the contract- without even starting yet, am I already entitled to that training bond?

I would appreciate clarifications regarding this. Please send me a private message instead if you're not in the liberty to disclose this in public.

Thanks in advance!

Same question for me... Please enlighten us... :D TIA!

[robinsonyap]

starting salary for project f1 is 22k basic and 3k learning premium. once you get certified your learning premium will be incorporated to your basic, making it 25k and then you'll get a 1k allowance as well..

kourant mentioned that project f1 is now open to college undergrads, it is partly correct but please be guided that this is a new split of project f1 called "MCA". Starting salary is 18k and not the same as Project F1 CFS, and as far as i know it is not ramping right now..

As for the lock-in(bond) question, the 1year starts on your first day (april27) :)

hope i was able to help. so sorry if it took me awhile to respond to the thread.


Robin
HR-Employee Relations
HTMT Global Solutions

[Kourant]

Hi Robin, sent you a PM.

Thanks!

[robinsonyap]

Hey Kourant,
got your pm :)
hopefully, if it is indeed true that CFS will accept undergrads, we will be very much have an advantage in the bpo market in getting tenured agents :)

[bitoybitoy]

[QUOTE=robinsonyap;34880776]

As for the lock-in(bond) question, the 1year starts on your first day (april27) :)


Hi! I'm already in the OJT period. If I discontinue the program because of personal reasons do I have to pay the bond? How does the bond work by the way? Will I have to pay less if I stopped earlier?

[yuminella]

Not everyone is suited for Project F1 in HTMT or Bluechip in VXI. That's why both companies only hire the BEST. People who understands how the customer thinks, someone who can be trained easily and someone who take in the challenge.

This is the reason why we only accept college graduates with six months experience in the customer service industry. On the other hand, one should not be too confident because not all applicants with these credentials get to join the project. We are looking for exceptional customer care professionals with a good attitude to match their experience.

Once they're in they will go through a rough, rigid and stringent training program that lasts 10 weeks (foundation and product specifics included). Through this training program we elevate the knowledge and increase the level of skills the trainees already have.

Upon certification the 25K is not a dead end compensation package. you either: a) go to the sales side of the project, or b) simply exceed your monthly AND quarterly goals and you'll be well compensated so you can actually earn MORE than 25K a month.

As an employee who's been with the account for quite some time now I'm definitely not gonna say that it's all peachy and sunshine. There were a lot of challenges the project has gone through. Having a VERY demanding client has its rewards yes but it has its tolls too.

At the end of the day you gain your strength from your co-workers, peers and supervisors and I have had no qualms with the people I've worked with. I've seen people come and go, like I said this account is not for the faint hearted and those who are satisfied with the mediocre. It takes a lot of will power and strength to survive in this arena.

Yes, there are people who are in the support group with the project who sometimes shocks me and makes me wonder how the hell they're promoted but that's life, I guess.

So the answer to the question of whether working for Proj F1 in HTMT is ok depends entirely to the applicant. If you're the kind of person who strives in a dynamic environment, who works to keep moving not only the company but the project forward then you're welcome. If you like earning a lot and don't mind the high demands that come along with it then apply by all means.

Everyone (with experience and a degree :) )is welcome.


is there a permanent day shift for this account? I'm also from a financial account in another cc

[rozrozroz]

hi im interested in applying for this account galing akong amex sa etel pero samen kasi gc under amex paren and ive 6mos experience sa call center qualified naman siguro ako if i try? pero iba kasi toh dahil credit cards ang hawak ng htmt right?

[seXy'Vivi]

hi im interested to apply but im currently employed in one of the cc in makati..pede bang magsend na ako ng resume and if ever i pass will you give me atleast 30 days to render 30 days for my resignation?

[seXy'Vivi]

until when open ang application for ammex?

[sandwich300]

Hmmm... what to expect from AmEx-HTMT aside from the high salary?

I can only give out little info but allow me to recount the one fruitful year that I stayed with HTMT (formerly C-cubed) from the very first day I started. I was part of New Hire Wave 2 batch for their Amex-CFS program and started FST (language training) on November 6, 2005. It was one of the most enjoyable english training that I ever been to. Out of the 16 trainees though, only 1 did not make it because there was something wrong with the poor trainee's tongue (due to physical defect I guess) that she can't properly pronounce hard and soft THs (THis, THing, raTHer, etc.), literally paurong yung dila niya.

Then came PST. Man, it was all numbers and about systems navigation. Even though I hated numbers, I still enjoyed the training because of the superb training abilities and excellent product knowledge of trainers Tere and Kaye, Myers - our nesting TL, and QA-Abbie.

Then came Nesting period. Whew! I almost went home during lunch break on day 1 and vowed never to come back due to shock and the reality that hit me on the kind of customers that we were dealing with (I learned later that day with my co-trainees that we all felt the same way). Plenty of super irate callers and the kind of system that we were using and number of tools/windows that we need to open and navigate into was really appalling. I almost did not make it through nesting period, but because of the trainers', TL-Myers and QA Abbie's perseverance and guidance, (and oh there was also the ever amiable SME Maria Crame and dashing Gani) I was able to graduate after an extension of 1 week.

It was rough sailing until the first couple of months. But as several months passed by, I kinda gotten used to the kind of customers that we have especially the irate ones which had eventually become my forte as I learnt to savor the reward of hearing those sweet words of appreciation and genuine thanks after you have made them understand and fully satisfied their inquiries and wants is like nothing that you can compare of. And to top it all, during Amex CFS' anniversary in September of '06 (CFS is customer service with inbound sales), I was one of the 10 awardees (out of the almost 250 CFS agents) for having the highest T-Bass scores (customer satisfaction survey) for the period of January to July 2006! My trainers were also there during the awarding ceremony, and I swear tears almost swelled up in their eyes upon seeing their former trainee who almost did not make it through Nesting receive the penultimate award.

HTMT for me is one the best call centers there is right now. There are very few discrepancies and disputes (I never had one though) when it comes to payroll, and the HR staff are so accommodating. To say the least, all the people are great specially my trainers and wavemates who until now am still in constant contact with some of them. I also love attending special events and cool parties set by the company.

Unfortunately though, some of my batchmates and I were assigned, in my opinion, to a less than qualified team leader (see initials, L.U.) who was always absent and who was almost never there when the going gets rough. So, I decided to part ways with the company exactly 1 year from the day I started FST. As of latest, only 1 of my wavemate have remained out of the original 25 PST trainees in our batch (as 10 were added from another HTMT account that was dissolved then) and endured one of the most challenging but ever-rewarding accounts in the industry today.

There you go, wala lang. Just reminiscing the wonderful times I had during my HTMT days. Haayyzz!

To all the newbies and current agents of Amex HTMT and VXI, I strongly advise to learn to love your job, look at the bright side of being commended by a satisfied customer than cussing for an extremely irate caller. Hear them out first then courteously explain to them with all confidence on how and why you are there and that is to help resolve their issues. If not for them, we won't have this kind of high-paying job, right? This is just one of my little secrets in attaining high t-bass scores and lowering AHT, to always sound confident when giving out information. As much as possible don't stammer, as this would give them some notion that you are not sure with the information that you have. And be direct to the point when giving out answers. Learn to appreciate with what you have. Many out there are dying to be in your shoes, to be in that most coveted position and earning that much needed dough, or should I say, pesos?? ;)

[prettyJha]

Hi! May idea ba kayo when the next training schedule will start? Naghahanap kse ako ng work na ASAP ang starting (need funds due to personal and family reasons).

I've been working for the CC industry since 2006: CVG, Eper, and Etel. Bka pwede magpa refer sa isa sa inyo! Hehe. Thanks :)

[gamegrl]

can i ask kung ano *** sched ng F1 account?