24/7 Customer - Financial Service Representatives (Day Shift)

[Ask 24/7]

Financial Service Representatives (Day Shift)

Responsibilities:

Responsible for delivering customer satisfaction and problem resolution to the client’s customers for a particular account or program.
Responsible for adhering to client call handling protocol and procedures
Responsible for interfacing with customers through the phone in a courteous, empathetic and professional manner.
Responsible for resolving customer needs, concerns and problems.
Responsible for educating the customer on detailed product information
Responsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary
Responsible for customer case documentation
Responsible for proper call escalation, call transfer and redirection of customer concerns.
Responsible for delivering voice of the customer feedback to the client to improve overall service
Responsible for delivering insight on how to improve overall customer satisfaction.
Responsible for participating in focus group discussions, meetings, ongoing training and other activities related to improving overall customer satisfaction.

Requirements:

Must possess at least a Bachelor's/College Degree in any field.
Must be willing to work in Makati.
Experience handling finance, credit and collections in a call center or has previously worked in a financial institution (e.g. bank, accounting firm etc.)
Full-Time positions available.
Willing to start employment immediately.
Applicants should be Filipino citizens or hold relevant residence status.


Start Date: October 2


Interested applicants can visit our recruitment office at the G/F MJ Plaza, 106 Valero Street, Salcedo Village, Makati City.

Contact us at 79-247-77 or 0915-721-5977 for queries

[cool25]

Financial Service Representatives (Day Shift)

Responsibilities:

Responsible for delivering customer satisfaction and problem resolution to the client’s customers for a particular account or program.
Responsible for adhering to client call handling protocol and procedures
Responsible for interfacing with customers through the phone in a courteous, empathetic and professional manner.
Responsible for resolving customer needs, concerns and problems.
Responsible for educating the customer on detailed product information
Responsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary
Responsible for customer case documentation
Responsible for proper call escalation, call transfer and redirection of customer concerns.
Responsible for delivering voice of the customer feedback to the client to improve overall service
Responsible for delivering insight on how to improve overall customer satisfaction.
Responsible for participating in focus group discussions, meetings, ongoing training and other activities related to improving overall customer satisfaction.

Requirements:

Must possess at least a Bachelor's/College Degree in any field.
Must be willing to work in Makati.
Experience handling finance, credit and collections in a call center or has previously worked in a financial institution (e.g. bank, accounting firm etc.)
Full-Time positions available.
Willing to start employment immediately.
Applicants should be Filipino citizens or hold relevant residence status.


Start Date: October 2


Interested applicants can visit our recruitment office at the G/F MJ Plaza, 106 Valero Street, Salcedo Village, Makati City.

Contact us at 79-247-77 or 0915-721-5977 for queries
hi Ask 24/7, I would like to know if is it ok to apply eventhough I don't have any experience handling a financial account and less than 6months experience as an agent? Thank you very much.

[techsavvy]

waw ayus to ah! day shift din for financial account! :naughty:
i'l be asking my friends to apply right away since Oct 2 na yung start nung training! sana maka chamba para mayaman uli pag dating ng payout! :naughty:

[olweiz_a_jinx08]

are they strictly looking for college graduates here? how about undergrads but with experience in a financial account? (HSBC card collections in particular)
thanks for the reply

[imnotworkaholic]

as far as i know, they are more strict with this LoB. They really need college grads for this post, on top of the solid experience they have.
Hope this helps.:)

[bloodlines]

its been quite some time since 247 hired for financial. *** i know is that this is one of the best performing LoB. tell your friends with the mentioned background. this is a good point to start with 24/7.

[casey_angel]

Yeah I have friends in this LOB.. It's really good. And starting October 2 already so interested peeps should scurry over to MJ Plaza and be processed ASAP!! :D

[yummy_mummy]

Yeah I have friends in this LOB.. It's really good. And starting October 2 already so interested peeps should scurry over to MJ Plaza and be processed ASAP!! :D

I agree, casey angel! *okay*

nice to see you here again :)

[diesel.girl]

may opening ba dyan for TL?
reqs?
thanks!

[elektropunk]

hey diesel.girl.. what i know is for the TL post you have to have at least 1 year solid experience as a TL.. are you currently an agent? try for financial services.. :)

[panjie_nicole]

makikibalita lang kahit ala nako sa 24/7, ok naman po ang Fin Serve konti lang mga agents nito, less than 70 na lang ata, kaya siguro nag-hire na sila ulit..

matutukan ka talaga ng mga TLs..pagkakaalam ko lang pag TL ng Fin Serve eh internal hiring, pero di ko rin sure..kasi ang external hired TLs lang eh yung 3 pioneer batch, ngayon eh 1 SOM at senior TL na ang isa, the rest of the TLs were hired internally na..eto eh nung andito pa ako..hihi..di ko na alam ngayon..

sa ngayon fin serve agent ang 1 sa makakapunta sa xpat puntang australia for 9 days daw..di ko alam sino kasama nya...saka ok dito, sa RCBC ang office nyo..sobrang lamig, pero ganda ng view, unlike dun sa old office bldg..hihi..

[panjie_nicole]

Yeah I have friends in this LOB.. It's really good. And starting October 2 already so interested peeps should scurry over to MJ Plaza and be processed ASAP!! :D

ei there, may mutual friends kaya tayo..hihi..or baka naman friend din kita, di ko lang alam na pexer ka??:)

[bigdaddycool]

ako fin serv.. pero di na ngayon..

[yummy_mummy]

ako fin serv.. pero di na ngayon..

San Ka na?

[diesel.girl]

hey diesel.girl.. what i know is for the TL post you have to have at least 1 year solid experience as a TL.. are you currently an agent? try for financial services.. :)

hi elektropunk, lead ako sa training/quality. gusto ko kasi lumipat sa operations.
anung oras ba operations sa financial LOB?
thanks

[panjie_nicole]

@ diesel girl, sagutin ko na question mo..

as of now earliest is 6:30 am-9 am ang start ng shift, then sa end ng shift of course is from 3:30 pm til 6pm..next week dahil sa DST na ata is 5:30 am na start..pinaka-ok na shift ang 6:30 am - 3:30pm pag malayo ang house mo kase, walang traffic gaano..pag 9am start ng shift, usually 3 lang ata ang natitira until 6pm dahil from 5pm-6pm wala na halos calls..before kasi until 5pm lang alam ng mga aussie..

ayun po, sana eh nasagot ko tanong mo..

[panjie_nicole]

ako fin serv.. pero di na ngayon..

hmmmm..i wonder who you are..hmmmm..

[ellebiram]

sa ngayon fin serve agent ang 1 sa makakapunta sa xpat puntang australia for 9 days daw..di ko alam sino kasama nya...

kelan in-announced?

[ellebiram]

'yung Carol Ann ba?

In fairness, consistent s'ya sa as TOP AGENT. Well-deserved! :)

[Ask 24/7]

Customer Research Representative (Day Shift)


Responsibilities:

Responsible for conducting outbound phone-based surveys that capture customer feedback on the experience of dealing with Consumer Customer Service (CCS).
Responsible for calling customers 24-72 hours after the customer has made contact with CCS to conduct a 5-12 fixed-question survey
Responsible in effectively probing the customer to gain insight with regard to their experiences and opinions.
Contact customers on a daily basis via telephone on an outbound call
Conduct a 5-12 question survey
Capture responses from customers accurately
Refine probing techniques and share new ideas and successes of capturing customer feedback with team members
Follow scripting provided to conduct surveys

Requirements:

Candidate must possess at least a Bachelor's/College Degree in any field.
Required language(s): English.
Fresh graduates/Entry level applicants are encouraged to apply.
Full-Time positions available.
Applicants should be Filipino citizens or hold relevant residence status.


Interested applicants can visit our recruitment office at the G/F MJ Plaza, 106 Valero Street, Salcedo Village, Makati City.

Contact us at 79-247-77 or 0915-721-5977.

*punk*

[daasnwer]

is the job offer also available in libis

24/7 Customer Philippines Eastwood City-Libis
24/7 Customer Philippines
Epixtar House 5
Eastwood Avenue
Eastwood City CyberPark
Libis, Quezon City
Philippines

[panjie_nicole]

'yung Carol Ann ba?

In fairness, consistent s'ya sa as TOP AGENT. Well-deserved! :)

ello po..yup siya nga yung isa sa pupunta dun..sorry di ko alam kung kelan inaannounce or kung na-announce na.., la na kasi ako 24/7, pero nagppaclear pa..sarap lang sa family na to kaya di ako maka-let go..hihi..as for Carol, nde pa ata sya nagkaroon ng NO compliance ever..kaya lagi top..saka deserve nya rin..lagi tong naka-OT eh..hihi..

[techsavvy]

i heard that we'll be having a UK account!!!! we're getting bigger!!! at least applicants can get to choose from DAYSHIFT, MIDSHIFT or NIGHTSHIFT! pero TWC padin ako!!! nightshift!!! sayang din ang night shift!!

Pero swear, ang saya ****, imagine may UK account na din tayo soon!! ANYONE knows when kaya pwede mag apply for agent? Sa jobstreet kc NON-AGENT pa lang ang hinahanap nila e...



:teehee:

[Ask 24/7]

We'll soon be having a UK account. This is another success for 24/7.
Currently, we're looking for individuals to fill in these positions:


OPERATIONS
Program Director
Senior Operations Manager
Operations Manager
Team Leader

TRAINING & QUALITY
Program Specific Trainer
Communication and Culture Trainer
Communications Coach
Quality Assurance Advisor

Interested candidates are encouraged to send their resumes to
recruit-noncsr@247customer.com, as we do not process walk-in applicants for non-agent positions.

[Ask 24/7]

Customer Service Representatives (Australian Account)

Start Dates:
November 17, 20 & 27
December 10

Technical Service Representatives (Australian Account)

Start Dates:
November 26
December 4

Technical Service Representatives (US Account)

Start Dates:
December 3 & 17

---

CSR and TSR applicants are encouraged to visit us at the G/F of MJ Plaza, 106 Valero st., Salcedo Village, Makati City, for faster processing of your application.

Recruitment Operations:
Mondays-Fridays, 7:30am-7:30pm
Saturdays 10am-5pm

*All applicants must have their SS numbers available


*okay*

[vainlass]

Astig ng Christmas Party theme naten! Dance City!! Awesome! I can't wait to watch the performance of Philippine All Stars!! And the venue is awesome as well! Good Job 24/7!! I really heart 24/7! You're the best guys!!

[yummy_mummy]

Astig ng Christmas Party theme naten! Dance City!! Awesome! I can't wait to watch the performance of Philippine All Stars!! And the venue is awesome as well! Good Job 24/7!! I really heart 24/7! You're the best guys!!

~Nice! *okay*


I bet this is one great party again! I'm so excited! Great job 24/7! *okay*

[techsavvy]

GUYS! DEC 8 and DEC 17 training start dates of TWC!!! Apply now!!!

G/F MJ Plaza, 106 Valero st., Salcedo Village, Makati City
(2nd bldg. from McDo behind RCBC Plaza)

Mondays - Fridays 7:30am - 7:30pm
Saturdays 10am - 5pm

*okay*

[freshbabe]

Customer Research Representative (Day Shift)


Responsibilities:

Responsible for conducting outbound phone-based surveys that capture customer feedback on the experience of dealing with Consumer Customer Service (CCS).
Responsible for calling customers 24-72 hours after the customer has made contact with CCS to conduct a 5-12 fixed-question survey
Responsible in effectively probing the customer to gain insight with regard to their experiences and opinions.
Contact customers on a daily basis via telephone on an outbound call
Conduct a 5-12 question survey
Capture responses from customers accurately
Refine probing techniques and share new ideas and successes of capturing customer feedback with team members
Follow scripting provided to conduct surveys

Requirements:

Candidate must possess at least a Bachelor's/College Degree in any field.
Required language(s): English.
Fresh graduates/Entry level applicants are encouraged to apply.
Full-Time positions available.
Applicants should be Filipino citizens or hold relevant residence status.


Interested applicants can visit our recruitment office at the G/F MJ Plaza, 106 Valero Street, Salcedo Village, Makati City.

Contact us at 79-247-77 or 0915-721-5977.

*punk*


I LIKE THIS POST!!! HIRING PA BA DITO....(for this post)

[vainlass]

I LIKE THIS POST!!! HIRING PA BA DITO....(for this post)


Alam ko, oo.

[Ask 24/7]

24/7 Customer Phils. Inc. is still hiring for Financial Service Representatives (for Australian Account)

Training Starts on January 22


Other positions available and their corresponding training dates:

Customer Service Agent (UK Account) -

[Ask 24/7]

24/7 Customer Phils. Inc. is still hiring for Financial Service Representatives (for Australian Account)

Training Starts on January 22


Other positions available and their corresponding training dates:

UK Account
Customer Service Agent - Feb 19

Australian Account
Customer Service Representatives - Jan 15, 22, 29
Customer Sales Representatives - Jan 8
Customer Research Representatives - Jan 22


US Account
Technical Service Representative - January 12


Interested applicants can visit our recruitment office at the G/F MJ Plaza, 106 Valero Street, Salcedo Village, Makati City.

Contact us at 79-247-77 or 0915-721-5977

[tiburcia]

Optus rin ba ito?

Sabi ng CBMG sa Insular daw ito? Bakit sabi dito sa pinoyxchange, Rcbc?

Paclarify naman po:hmm:

Financial Service Representatives (Day Shift)

Responsibilities:

Responsible for delivering customer satisfaction and problem resolution to the client’s customers for a particular account or program.
Responsible for adhering to client call handling protocol and procedures
Responsible for interfacing with customers through the phone in a courteous, empathetic and professional manner.
Responsible for resolving customer needs, concerns and problems.
Responsible for educating the customer on detailed product information
Responsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary
Responsible for customer case documentation
Responsible for proper call escalation, call transfer and redirection of customer concerns.
Responsible for delivering voice of the customer feedback to the client to improve overall service
Responsible for delivering insight on how to improve overall customer satisfaction.
Responsible for participating in focus group discussions, meetings, ongoing training and other activities related to improving overall customer satisfaction.

Requirements:

Must possess at least a Bachelor's/College Degree in any field.
Must be willing to work in Makati.
Experience handling finance, credit and collections in a call center or has previously worked in a financial institution (e.g. bank, accounting firm etc.)
Full-Time positions available.
Willing to start employment immediately.
Applicants should be Filipino citizens or hold relevant residence status.


Start Date: October 2


Interested applicants can visit our recruitment office at the G/F MJ Plaza, 106 Valero Street, Salcedo Village, Makati City.

Contact us at 79-247-77 or 0915-721-5977 for queries

[yummy_mummy]

Optus rin ba ito?

Sabi ng CBMG sa Insular daw ito? Bakit sabi dito sa pinoyxchange, Rcbc?

Paclarify naman po:hmm:

Hello. Alam ko date sa Insular ang Finserv, nalipat na sila sa RCBC.

[tiburcia]

I want to transfer.

Naiirita na ko sa account na nasa 3rd-4th-5th floor ng MJ Plaza:lol:

Sasubmit lang ako ng letter of intent sa tl, om and som, tama?

any news kung bababa ang sweldo ko?:hmm:

[kat22]

24/7 Customer Phils. Inc. is still hiring for Financial Service Representatives (for Australian Account)

Training Starts on January 22


Other positions available and their corresponding training dates:

UK Account
Customer Service Agent - Feb 19

Australian Account
Customer Service Representatives - Jan 15, 22, 29
Customer Sales Representatives - Jan 8
Customer Research Representatives - Jan 22


US Account
Technical Service Representative - January 12


Interested applicants can visit our recruitment office at the G/F MJ Plaza, 106 Valero Street, Salcedo Village, Makati City.

Contact us at 79-247-77 or 0915-721-5977

hi! interested po ako sa financial service representative...day shift ba to? non voice?

[haylie142001]

is the job offer also available in libis

24/7 Customer Philippines Eastwood City-Libis
24/7 Customer Philippines
Epixtar House 5
Eastwood Avenue
Eastwood City CyberPark
Libis, Quezon City
Philippines

eto lang po ba mga site nyo meron po ba kayo sa manila or qc in edsa hhehe detail naman po... tanx:rotflmao::rotflmao::rotflmao:

[vainlass]

eto lang po ba mga site nyo meron po ba kayo sa manila or qc in edsa hhehe detail naman po... tanx:rotflmao::rotflmao::rotflmao:

24/7 Customer Philippines Sites


All sites are located in Makati. Makati Only.

[tiburcia]

I want to transfer.

Naiirita na ko sa account na nasa 3rd-4th-5th floor ng MJ Plaza:lol:

Sasubmit lang ako ng letter of intent sa tl, om and som, tama?

any news kung bababa ang sweldo ko?:hmm:


kano kaya ibababa ng sweldo ko pag nagpalipat ako?

pls answer. eenroll din kasi ko sa night class for my MA. ;)

THANKS.

[16bech12]

Customer Service Representatives (Australian Account)

Start Dates:
November 17, 20 & 27
December 10

Technical Service Representatives (Australian Account)

Start Dates:
November 26
December 4

Technical Service Representatives (US Account)

Start Dates:
December 3 & 17

---

CSR and TSR applicants are encouraged to visit us at the G/F of MJ Plaza, 106 Valero st., Salcedo Village, Makati City, for faster processing of your application.

Recruitment Operations:
Mondays-Fridays, 7:30am-7:30pm
Saturdays 10am-5pm

*All applicants must have their SS numbers available


*okay*

pwde b po bng mg apply???:rotflmao::rotflmao::rotflmao::rotflmao: