irienold
Feb 18, 2009, 03:14 PM
BE CERTIFIED ON ITIL V3 IN 2 DAYS!
ITIL - Information Technology Infrastructure Library Ver. 3
TRAINING AND CERTIFICATION PROGRAM
on February 26-27, 2008
Thursday - Friday | 9am – 6pm | 2 Days
Q1’09 PROMO: Enrol of 4 and GET 1 FREE SEAT
Introduction
As a rule, modern organizations are extremely dependent on IT for the execution of their (business) strategy, tasks and goals. Research has shown that one in five organizations will no longer be able to carry out its operations if IT services are not available for more than a few hours. This Foundation syllabus is developed for and based upon new 5 volumes of the IT Infrastructure Library (ITIL Version 3) and covers the areas of Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement (CSI).
The course has been designed such that the quadrants of ITSM processes are covered in a logical order, highlighting the similarities as well as the differences between the ITIL V2 and V3 frameworks, and focusing on the lifecycle model which is at the heart of ITIL version 3. ITIL gives guidance on the provision of quality IT services. It is divided into 5 books each covering a number of closely related and interrelated topics and processes. The Library was developed in recognition of organizations' growing dependency on IT. Without IT, most businesses cannot function; without quality IT, they cannot function well. Organizations therefore need quality IT services. These services must, of course, be matched to business needs and customer requirements as they evolve, and they must be provided economically which implies making optimum use of scarce IT skills.
The IT Infrastructure Library embodies good practice for IT service management. It provides a documented, systematic approach that will help organizations to deliver well managed IT services in the face of such difficulties.
Objectives
After completing the course the participant will be able to:
· Communicate the meaning and relevance of ITSM within the IT organization and within the client organization, and can assist in setting up, managing and harmonizing ITIL processes with the other management processes.
· Understand the use of the IT infrastructure, the Business perspective, as well as basic understanding of real life implementation and management issues
· Understand, Measure, Analyze and Report ITSM processes
· Understand the ITIL version 3 lifecycle model and the differences between ITIL version 2 and 3
· Determine and understand business and IT requirements by obtaining information from the client and/or business
· Support the tools and procedures necessary
Certification
This course prepares the participant for the ISEB and EXIN Foundation Exam in IT Service Management, ITIL version 3.
Course Outline
SECTION 1: Hardware/Software Requirements
SECTION 2: Installation Procedure
SECTION 3: Course Notes
Session 1: Overview of ITIL and Service Management
Session 2A: Overview of Service Strategy
Session 2B: Service Strategy Processes
Session 2C: Financial Management
Session 3A: Overview of Service Design
Session 3B: Service Level Management
Session 3C: Service Catalogue Management
Session 3D: Availability Management
Session 3E: Information Security Management
Session 3F: Capacity Management
Session 3G: IT Service Continuity Management
Session 4A: Overview of Service Transition
Session 4B: Change Management
Session 4C: Service Asset & Configuration Management
Session 4D: Release & Deployment Management
Session 4E: Knowledge Management
Session 5A: Overview of Service Operation
Session 5B: Incident Management
Session 5C: Other Processes
Session 5D: Problem Management
Session 5E: Service Desk
Session 5F: Other Functions
Session 6A: Overview of Continual Service Improvement
Session 6B: Continual Service Improvement
Session 7: Technology and Architecture
Session 8: ITIL Qualification Scheme & Exam Techniques
Session 9: Exam Simulator
Who should Attend
This Foundation Certificate in IT Service Management is intended for those who have to participate within ITSM and/or other quality control processes within the business: IT Staff, IT Managers, process owners, Helpdesk and/or Service desk staff and/or other client facing roles, Support Staff, and so forth. In general, however, this course is beneficial and useful for anybody with some basic IT experience – from "workfloor staff" to top management.
ENROLL NOW!
GLOBALKNOWLEDGE PHILIPPINES INC.
25th flr. Unit no. 2502b West Tower Philippine Stock Exchange, Ortigas Center Pasig City, 1605 Philippines
Tel. No. (632) 683-0969 / 637-3657 Mobile: +63 920-709-8298
Email: sandra@globalknowledgeph.com YM: sandra_medalla@yahoo.com
URL: www.gkphilippines.com
If you have received this email by mistake, kindly accept our apologies and send a blank email with the word "remove" in the subject line to sandramedalla@gmail.com. Thank you
ITIL - Information Technology Infrastructure Library Ver. 3
TRAINING AND CERTIFICATION PROGRAM
on February 26-27, 2008
Thursday - Friday | 9am – 6pm | 2 Days
Q1’09 PROMO: Enrol of 4 and GET 1 FREE SEAT
Introduction
As a rule, modern organizations are extremely dependent on IT for the execution of their (business) strategy, tasks and goals. Research has shown that one in five organizations will no longer be able to carry out its operations if IT services are not available for more than a few hours. This Foundation syllabus is developed for and based upon new 5 volumes of the IT Infrastructure Library (ITIL Version 3) and covers the areas of Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement (CSI).
The course has been designed such that the quadrants of ITSM processes are covered in a logical order, highlighting the similarities as well as the differences between the ITIL V2 and V3 frameworks, and focusing on the lifecycle model which is at the heart of ITIL version 3. ITIL gives guidance on the provision of quality IT services. It is divided into 5 books each covering a number of closely related and interrelated topics and processes. The Library was developed in recognition of organizations' growing dependency on IT. Without IT, most businesses cannot function; without quality IT, they cannot function well. Organizations therefore need quality IT services. These services must, of course, be matched to business needs and customer requirements as they evolve, and they must be provided economically which implies making optimum use of scarce IT skills.
The IT Infrastructure Library embodies good practice for IT service management. It provides a documented, systematic approach that will help organizations to deliver well managed IT services in the face of such difficulties.
Objectives
After completing the course the participant will be able to:
· Communicate the meaning and relevance of ITSM within the IT organization and within the client organization, and can assist in setting up, managing and harmonizing ITIL processes with the other management processes.
· Understand the use of the IT infrastructure, the Business perspective, as well as basic understanding of real life implementation and management issues
· Understand, Measure, Analyze and Report ITSM processes
· Understand the ITIL version 3 lifecycle model and the differences between ITIL version 2 and 3
· Determine and understand business and IT requirements by obtaining information from the client and/or business
· Support the tools and procedures necessary
Certification
This course prepares the participant for the ISEB and EXIN Foundation Exam in IT Service Management, ITIL version 3.
Course Outline
SECTION 1: Hardware/Software Requirements
SECTION 2: Installation Procedure
SECTION 3: Course Notes
Session 1: Overview of ITIL and Service Management
Session 2A: Overview of Service Strategy
Session 2B: Service Strategy Processes
Session 2C: Financial Management
Session 3A: Overview of Service Design
Session 3B: Service Level Management
Session 3C: Service Catalogue Management
Session 3D: Availability Management
Session 3E: Information Security Management
Session 3F: Capacity Management
Session 3G: IT Service Continuity Management
Session 4A: Overview of Service Transition
Session 4B: Change Management
Session 4C: Service Asset & Configuration Management
Session 4D: Release & Deployment Management
Session 4E: Knowledge Management
Session 5A: Overview of Service Operation
Session 5B: Incident Management
Session 5C: Other Processes
Session 5D: Problem Management
Session 5E: Service Desk
Session 5F: Other Functions
Session 6A: Overview of Continual Service Improvement
Session 6B: Continual Service Improvement
Session 7: Technology and Architecture
Session 8: ITIL Qualification Scheme & Exam Techniques
Session 9: Exam Simulator
Who should Attend
This Foundation Certificate in IT Service Management is intended for those who have to participate within ITSM and/or other quality control processes within the business: IT Staff, IT Managers, process owners, Helpdesk and/or Service desk staff and/or other client facing roles, Support Staff, and so forth. In general, however, this course is beneficial and useful for anybody with some basic IT experience – from "workfloor staff" to top management.
ENROLL NOW!
GLOBALKNOWLEDGE PHILIPPINES INC.
25th flr. Unit no. 2502b West Tower Philippine Stock Exchange, Ortigas Center Pasig City, 1605 Philippines
Tel. No. (632) 683-0969 / 637-3657 Mobile: +63 920-709-8298
Email: sandra@globalknowledgeph.com YM: sandra_medalla@yahoo.com
URL: www.gkphilippines.com
If you have received this email by mistake, kindly accept our apologies and send a blank email with the word "remove" in the subject line to sandramedalla@gmail.com. Thank you