Call Center Agents – The Next Factory Workers.

[en.fj]

Call Center Agents – The Next Factory Workers.


Enjoy your being fashionistas my dear friend but I’m telling you that in a few years time your salary is no longer far different with the factory workers. I’m not trying to insult them but with the trend that most of your newbies are accepting the small salary then good luck.

If you don’t stop this trend of accepting small salary offer then do not expect to give quality life with your love ones.

The Newbies Basic Salary Trend in my observation…

Year 2000 – Lowest salary offer for New Call Center Agent for International Account is 15,000 Php – Customer Representative Position only.

Year 2006 – Some companies starts offering 12,000 Php but some are still offering 15,000 Php – Customer Representative Position only.

Year 2008 – Many of the companies are offering 12,000 Php – Customer Representative Position only.

Present – Most (not all) of the companies are below 15,000 Php and the lowest I know is 10,000 Php – Customer Representative Position only.

If there’s an organization for Call Center Agents in the Philippines then you must look into this matter. The agents are being manipulated by these companies and no longer give importance on our talents. Filipinos are almost perfect for the American language but it’s very sad that HR Association of the Philippines do not give importance. Some HR managers are the ones encouraging the foreign BPO owners to lower the salary of the agents but they are getting the big bucks. Another example of the GREAT CRAB MENTALITY.

If we don’t consider this salary trend – then DO NOT wonder why in the next few years the CALL CENTER industry belongs to another CHEAP industry and let’s see if this agents can still afford to party and buy a new cellphone.

I suggest that you DO NOT accept the offer if this is below 15,000 Pesos BASIC SALARY for newbie.

Open you eyes and DO NOT be blind with the additional allowances. Focus on the BASIC SALARY because this is your market value. Allowances, incentives and benefits are temporary and can be change anytime.

DO NOT accept project based offer; always aim for regularization.

RESPECT your employer and do not resign if you’re less than a year since you already gained the experience. This is one reason why they are retaliating on us in terms of small basic salary and employment bonds. Have DELICADEZA; if you’re not familiar with the word ask your grandparents.

In addition, bring calculator and compute your daily expenses without the help of your parents. If the recruitment personnel ask if your salary is negotiable, tell them YES for a higher negotiation.

If you have experience and another center calls you – always add 10-30% increase to your present salary. Why? they call you which means they need you. Sell yourself in a higher price. Take it or leave it, besides you’re still employed.

All of us want to have a QUALITY LIFESTYLE but please DO NOT expects to have one if you do not care with your salary. Know your worth and brag your experiences – besides you earn them – improve the life of your family.

[sickshadow]

Call Center Agents – The Next Factory Workers.


Enjoy your being fashionistas my dear friend but I’m telling you that in a few years time your salary is no longer far different with the factory workers. I’m not trying to insult them but with the trend that most of your newbies are accepting the small salary then good luck.

If you don’t stop this trend of accepting small salary offer then do not expect to give quality life with your love ones.

The Newbies Basic Salary Trend in my observation…

Year 2000 – Lowest salary offer for New Call Center Agent for International Account is 15,000 Php – Customer Representative Position only.

Year 2006 – Some companies starts offering 12,000 Php but some are still offering 15,000 Php – Customer Representative Position only.

Year 2008 – Many of the companies are offering 12,000 Php – Customer Representative Position only.

Present – Most (not all) of the companies are below 15,000 Php and the lowest I know is 10,000 Php – Customer Representative Position only.

If there’s an organization for Call Center Agents in the Philippines then you must look into this matter. The agents are being manipulated by these companies and no longer give importance on our talents. Filipinos are almost perfect for the American language but it’s very sad that HR Association of the Philippines do not give importance. Some HR managers are the ones encouraging the foreign BPO owners to lower the salary of the agents but they are getting the big bucks. Another example of the GREAT CRAB MENTALITY.

If we don’t consider this salary trend – then DO NOT wonder why in the next few years the CALL CENTER industry belongs to another CHEAP industry and let’s see if this agents can still afford to party and buy a new cellphone.

I suggest that you DO NOT accept the offer if this is below 15,000 Pesos BASIC SALARY for newbie.

Open you eyes and DO NOT be blind with the additional allowances. Focus on the BASIC SALARY because this is your market value. Allowances, incentives and benefits are temporary and can be change anytime.

DO NOT accept project based offer; always aim for regularization.

RESPECT your employer and do not resign if you’re less than a year since you already gained the experience. This is one reason why they are retaliating on us in terms of small basic salary and employment bonds. Have DELICADEZA; if you’re not familiar with the word ask your grandparents.

In addition, bring calculator and compute your daily expenses without the help of your parents. If the recruitment personnel ask if your salary is negotiable, tell them YES for a higher negotiation.

If you have experience and another center calls you – always add 10-30% increase to your present salary. Why? they call you which means they need you. Sell yourself in a higher price. Take it or leave it, besides you’re still employed.

All of us want to have a QUALITY LIFESTYLE but please DO NOT expects to have one if you do not care with your salary. Know your worth and brag your experiences – besides you earn them – improve the life of your family.

Oy si TS bitter. :rotflmao:

With the way you wrote the above message, I doubt if you'd pass the call center that offers the 'lowest' basic salary of 10k :lol:

I could highlight a thousand fallacies in this message but refuse to dwell on the negativity of the same. Rather, let me just nit-pick on some meaty issues raised by the dear TS but please correct me if I'm not getting my facts straight.

Salary:

A decade ago, there were only a handful of call centers, most notably Sykes. I dont know how much they offered then but I'm sure it was relatively higher than the minimum wage, say higher than factory workers.

5 years ago - the number of BPO companies, single-out alone call centers have exponentially grown. Say exponentially because of: manpower requirements, revenues and earnings of these call centers have since grown to sky-rocketing proportions, to say the least, locally. Now then, a number factors came into play: competition, supply and demand. Read: Business Economics. (If those words are alien to you, I dont know what they taught you in High School) SO: Given the 3 basic factors involved, what have you? Higher or lower salary? Lower or higher salaries? More demand, less supply? Less Supply more demand? You answered it yourself: Filipino's are a bargain because they speak the language. Can you blame them? Would you rather see them working in factories if they are able and competent? How could you! :grrr:

Let's go to its present space: from 15k starting to 10k nowadays: Bakit, *** sweldo ba sa gobyerno e nag taas? Ha? Eh hindi nga yata aabot sa minimum yan ng call center agent e, at least may kinabubuhayan sila at hindi katulad mo na tambay lang - malamang. Sorry kung hindi. but heck, I would take a 10k job in a call center rather than work in a factory (sorry sa mga factory folks jan). SO, has the Call center space changed in a while? Yes, given tougher competition among fresh graduates and a smaller world (google it up how much info people are processing these days) no wonder we're a hot bed of BPO companies but heck I would rather take a job locally than lose my job in the US for someone in China - at least I know my skill is beyond just English, I know I can make a difference.

Wala sa sweldo yan pare. Nasa diskarte mo yan. Eh yun yata ang wala sayo e. Peace. b

[me_bee_da7]

di ba pwede mag unionize kayo?

[OrionPax]

hahaha..looks like the TS failed to look at the Five Forces...

Its a Buyers Market (clients)....they can look for "cheaper" manpower given the supply, the power of suppliers (BPOs) is less than it is five years or even 8 years ago

[lonewolfe]

Yung mga union lalo lang nagpapagulo yang mga yan. Ilang mga factories na nagsara dahil sa brainwashed na ginagawa ng mga communist infiltrated na mga union. Mga Union leaders walang alam yan kundi magwelga, magstrike.

[deesosexcy]

hater si TS

[kaningbrown]

Some HR managers are the ones encouraging the foreign BPO owners to lower the salary of the agents but they are getting the big bucks. Another example of the GREAT CRAB MENTALITY.
Or we can say it's an example of economics at work, depending on whether or not you spent highschool mentally blanked out.



The supply of manpower strongly influences the salary range of a profession.

[OrionPax]

simple:
===============================================
2008 & 2009

More BPOs (suppliers) , more POWER to nego/many choices by the CLIENTS looking to outsource.....ergo....lower contracts = lower salaries..

why lower contracts? either you accept the lower contract or you SHUT down the unit/BPO :lol:

================================================
6 years and earlier

Few BPOs (suppliers) players in market, Many CLIENTS

ergo CLIENTS pay a premium for these "Few" players in the Market

higher contract = higher salary

[en.fj]

For those of you who thinks that 10K is sufficient then maybe you want to make a self check.

1. You're still milking with your mom and dad
2. You're still living with your mom and dad
3. Your kids are sent to school by your mom and dad

Let's make some basic computation and see if this is really sufficient if you are living on your own without the support of your loving parents or maybe including your grandparents.

You are the blessed one and not getting any salary deduction, so your net pay is 10K.

2,000 - House Rental (let's pretend that you're lucky to stay in a posh village, yeah just image :lol:
1,000 - Electric and Water (maybe you seldom turn-on the light, wash your clothes and even your dishes)
(100*22) 2,200 - Work Allowance (let's pretend again that this is your daily work expenses)
(100*30) 3,000 - House Allowance (maybe you are in a diet)
---------------
8,200 - Wow, you have 1,800 savings; well maybe you can conduct some seminars on HOW TO PRETEND WHILE SAVING :lol:

Oh by the way, your cellphone load is not yet included plus your internet subscription to reply in my thread :lol:
I'm also hesitant to include shampoo, soap, deodorant which I doubt if you are using :lol:

If you have business then do not include that since we are only discussing people who are receiving salary.
And you are fool if you mix your salary and business income. I also suggest that you consider the not so talented people in businesses.

Most of the Filipinos thinks that they survive everyday with their 10K salary without accepting the reality that at the age of 30, they are still needing the assistance of their loving mom and dad.

Wake up and don't tell me that the law of supply and demand plays a big factor with this kind of mentality.
Supply and Demand are manipulable like numbers but go ahead and keep pretending that this is the real scenario.

The real scenario of your daily survival with your 10K salary are your parents, grandparents, relatives, siblings, visa, mastercard and the indians who rides the motorcycle.

Sa tagalog...

Maraming MAKAPAL ang mukhang pinoy na nag-tatrabaho na, 30-anyos na, may mga anak na pero sina nanay at tatay pa rin ang inaasahan kaya pakiramdam nila nabubuhay sila araw-araw. Yan ang isang dahilan bakit maraming pinoy ang mahirap pa rin. Hindi law of supply and demand ang tawag dyan - MENTALIDAD.

Kapal ng mukha mong mag-syota, Kapal ng mukha mong mag-bisyo pero sarili mong sweldo kulang pa sayo at bago pa dumating ang susunod na sweldo nandyan na si inay at itay para saklolohan ang anak nilang tumatangap ng 10K.

Did you even ask yourself why Americans are paid well? They have BACKBONES which obviously do NOT exist to most Filipinos.
Having your own BACKBONE will make you realize how important to earn the real money and learn how to ask the real salary.

That's the reality folk's and you can only accept it or keep pretending everyday!

Go ahead and keep accepting 10K per month; I really don't care besides that's your life but maybe you're not seeing the big picture so I'm presenting it to you - well maybe I'm still concern with you ;-)

[pink_angel65]

Parang medyo gusto ko rin mag-agree kay TS. Pero sana naman hindi mangayri na balang araw, ay maging parang mga factory workers na rin ang mga call center agents. Napansin ko nga, bakit yung iba halos nasa 10k na lang ang offer ngayon sa mga call centers / BPO. Kung dati, call centers ang inaa-pplyan ng karamihan dahil sa mataas na sweldo, pero ngayon, unti-unti ng bumababa ang offer nila, at parang nagiging kapantay na lang ng ibang mga trabaho. At ang hindi pa maganda dun, parang hindi mo rin magagamit yung pinag-aralan mo. Kasi, yung iba nga nakakapasok ng call center ay undergrad, at saka basta magaling ka sa communication skills, makakapasa ka. Nung college pa ko, hinding-hindi ako pabor dyan, pero nung maka-graduate ako, hindi ko rin maiwasan na makapasok sa ganyang industriya, kasi mahirap talaga makahanap ng trabaho sa panahon ngayon. Siguro, para sa mga newly grads, ok lang na pumasok sila sa pagko-call center/BPO, pero wag silang magpatali na lang sa ganyang trabaho habang-buhay, kasi syempre mas maganda pa rin na magamit mo kung anu yung napag-aralan mo.

[OrionPax]

the Salary base is a function of the amount of business the company is gettingf from client/s as well as the budgeted cap for operating expenses...(Accounting 101)

This is a NUMBERS game...and a Negative Profit and Loss statement cannot provide what employees demand outright...so what doyou get??? LAYOFFS or worse...the BPO unit is CLOSED.....

the salary of an entry level agent YEARS ago will continue to go down IF there are MORE BPO's than CLIENTS (Economics 101)

This is survival for the company by creating value proposition and long term sustainability for the company as well as maintaining competitive advantage (Strategic Management 101)

You want a HIGHER SALARY? but you cannot get it? based on "basic" skills and a degree?

Then "revolutionize" YOURSELF...add more "skills and competencies", enroll in a 2nd course (if necessary), attend seminars, get certified (CPA/CPM/CMA/CFA...or IT certifications like Cisco/MS/ etc), or get an MBA or an MS. By experience, Operations people have better chances in getting to the top...

BTW...there are other industries other than the BPO industry

No offense but in the REAL World...even college grads bite the BULLET for 10 k a month..

Makes you wonder why "being" an agent thinks he/she deserves more...sheesh...

Its the SKILLS/TALENTS that can net you a Higher salary..not the Industry per se...

I guess Deped should be upgrading its curriculum...:D

And focus on the sciences and math in college

Sad to say..many new grads & 1-2 years experienced employees would usually "demand" a salary range they think they "deserve"

But when i ask them "What can you offer to the company? What value can you bring into this organization?"

Blank stares...stuttering answers..hesitant sentences...etc

Salaries are EARNED by competencies/skills/qualifications

[business_guy]

I anyway, I do understand what the thread starter meant, but at these times of depression, magpasalamat ka na at may trabaho ka pa. Mind you, even though you've graduated with honors from a reputable schools these days won't guarantee you a 'regular employment'....

[questorminator]

I anyway, I do understand what the thread starter meant, but at these times of depression, magpasalamat ka na at may trabaho ka pa. Mind you, even though you've graduated with honors from a reputable schools these days won't guarantee you a 'regular employment'....

I agree. Right now, people are happy to have a job, regardless of whether it is BPO or not. Sure, a 10K salary might not mean much to the TS and to a lot of people out there, but it is the world for many graduates. Like what other people have said here, having the necessary skills and competencies can really help in reaching that much sought for big bucks salary. Unfortunately people think that a one year experience is enough to warrant them that kind of pay.

I too am a BPO employee. I only have two years experience (which is enough for me to negotiate my salary should I apply for another work except that I don't feel that I'm ready yet to do just that) but hey, I'd take my 10.5 K anyday. It is getting harder and harder to get a good job nowadays. All that a lot of people can do is to sit back and wait for things to eventually get better.

I understand what TS is trying to say. I assure you a lot of people in the BPO industry feel the same way. Unfortunately we all have to make do with what we have and try to either get another degree while working or improve the quality of our work to get promoted. The real world is really very, very harsh.

[Singularity]

Look on the bright side, at least low salaries will promote creativity from people who need other means of getting cash. :D

[pink_angel65]

Look on the bright side, at least low salaries will promote creativity from people who need other means of getting cash. :D

*okay* korek!

lets just look on the brighter side. kung nabababaan man tayo sa sweldo natin, isipin na lang natin, swerte pa rin tayo, kung yung iba nga hanggang ngayon ay wala pa rin trabaho dahil sa hirap ng buhay ngayon, ilang buwan ng naghahanap kahit nakagraduate pero hindi pa rin matanggap-tanggap. at least tayo, kahit papaano, may work di ba?

[HiM0Dz]

well... if the philippines is the only source for call center agents, yes you have a point. but if no one accepts a 10k offer, then these companies will just look somewhere else that could accept even half of this cost. at the present situation, everyone's trying to cut their operating cost. there are other places that can do the same work for less.. although they would have to sacrifice the quality of service. if everyone keeps this kind of attittude, in the end there will be no more work for filipinos

[OrionPax]

Well said...its just funny why some people "insist/demand" salaries despite the global economic crisis, reduction of overhead costs, aligning of SBUs, streamlining outsourcing of non-critical operations, etc

Wonder why Intel, Procter & Gamble, Colgate Palmolive and other manufacturing sites have moved out of the Philippines?

Soon other semicon companies will be laying off more contractual employees by the thousands (on top of regulars: think Texas Instruments)

Same goes for other industries as well

During these times, Workers will have to adapt to the economic scenario/company directive...NOT the other way around

well... if the philippines is the only source for call center agents, yes you have a point. but if no one accepts a 10k offer, then these companies will just look somewhere else that could accept even half of this cost. at the present situation, everyone's trying to cut their operating cost. there are other places that can do the same work for less.. although they would have to sacrifice the quality of service. if everyone keeps this kind of attittude, in the end there will be no more work for filipinos

[kimi17]

i agree sa TS.

[Dacs]

Unless the Philippines can sustainably produce a commodity that is will place us in a very unique position in the global economy, we're at the mercy of other foreign entities and they can come and go in our country whenever it suits their best interests.

Kung marunong lang mag english ang mga Chinese, wala tayong BPO dito.

[ahlstedt]

I think the thread starter is correct. I think there is a group of BPO companies like the MBC. I read about them early this year when they released a statement about the global financial woes.
Anyway, why don't they just standardize their minimum offer to their clients per agent?
kasi if they will continue to lower their service charge per agent, the salary of these agents will continue to go down. now if the problem is with the other bpo companies who are offering their services in a very low price, then will start the slow death of the bpo industry. magpapatayan lang sila. matira matibay. bumaba na nga ang sweldo, marami pang magcoclose na bpo companies.
now i think that the best thing that this bpo group can do is demand standardize their cost per agent para win win solution sa mga bpo companies as well as sa mga employees.

[Dragon_Heart]

^^ Mahirap yang gusto mong standardize ang payments. Kasi kung ganyan ibig sabihin dapat standard din ang net income ng mga BPO. Paano kung mas bumaba doon ang kita nila?

To the T/S,

Sa tingin ko hindi mo alam ang kalakaran sa USA. Hindi mo ba alam na nagbibigay ng Unemployment Allowance ang gobyerno ng US sa mga nawalan ng trabaho sa kanila? At meron din silang disability allowance para sa mga may kapansanan na di na makapagtrabaho?
Natural walang ganyan dito sa Pinas, kaya huwag ka magsabi agad na backbone ang dahilan. Yung mga walang trabaho doon umaasa rin sa gobyerno.

Saka sige, sabihin na nga natin na hindi mo tatanggapin yung 10k. Paano kung yun lang talaga ang offer sa iyo ngayon?

Yung 10k nga pala eh pang fresh grad/newbie agent lang yan. Napakaimposible( may matibay ka bang ebidensiya? Huwag mo sabihin may kilala ka o kaibigan mo o narinig mo lang ha. ) na 30 years old na ganyan pa rin ang sahod na agent?

Ipwera na lang natin yung mga baguhang agent na nagsisimula pa lang sa call center. Kung 30 ka na malamang may 8 na taon ka na nagtatrabaho, at tataas din ang sahod mo.

Alam mo rin ba sa India walang standard minimum wage doon? Paano kung lahat ng mga agents dito hindi tanggapin ang 10k, eh di lilipat na lang mga BPO sa India. Sino ngayon ang talo?

Tama rin yung isang nagsabi dito na skills talaga ang pampataas ng sahod, hindi yung industriya mismo.

[en.fj]

Some of the poster here miss the point...this is not about the 10K salary.

This is about the TREND of having low salary offer in the BPO industry which is manipulated and encourage by many Filipino business partners and HR personnel who are in the position to affect the salary offer.

If you're one of the pioneer in your call center and you started new (w/o experience) but you get a good offer then why not compare it the newbies now. I'm telling you that you will see the big difference.

The sad reality is that you are the doing the same EXACT job every night but your seatmate is paid more because he is wave 1.
You speak english and your friend speak much better english compared to you but you get the big offer since you are 1-year ahead to him.

Businesses has budget but they always test the water if someone is willing to accept low salary offer and yes there are Pinoys who are doing this. For what reasons? Not aware with the salary range for newbies or maybe they trust Jobstreet salary journal which is for me is a big bull&hit.


Off-Topic...
You know what Jobstreet - why did you create this salary bracket thing in your website?
You are the classic example of the organization who limits the ability of the employee to earn more.
I know that this is based on your surveys but maybe it's better if you should only make an approximation of the highest salary instead of setting the threshold to this certain amount and make it visible to the employers and tell them...Hey, employers this should be the maximum salary for the agents or for this job etc...

Why most of us choose to kiss the *** of employers rather than helping other people when they are in the position to help.
Is this how you are taught by your parents? Secure yourself and don't care with others.


Back to the topic...
I cannot believe to the reasoning of some poster...the typical skeptical Pinoy and think that if these foreign people pay less on us we will be getting more jobs. Are you serious with this mindset? Are you telling me that Pinoys should settle to something LESS for the sake of eating three times a day? Indians are paid less compared to us for your information but are you aware that we have Indian call center in the Phil? Imagine indians setup a call center in the Philippines and pay more rather than paying their own kind more.

Yes, we are not the only source of call center agents but we belong to the best and paid less.
If foreign companies saved 90% why not make it 80% and lets take the 20% for the improvement of ourselves and family.
That's not too much to ask besides they require quality service which we can provide and let us say for a price ;-)

[en.fj]

@OrionPax - this is the REALITY 101.


Accounting 101 - businesses can always create two accounting books and one of them consist of all the magical computations (e.g. magical representation allowances)

You said..."the Salary base is a function of the amount of business the company is getting from client/s as well as the budgeted cap for operating expenses..."

If you have a business will you not forecast the incoming revenue and outgoing expenses? Obviously, these are computed and that includes the salary of your employee which is part your operating expenses. The next question, for how long is your operational expenses? For an average businessman and if he's smart he has a budget for 2-years and that budget is sufficient to support his business whether he has an incoming revenue or none. But we're talking of big corporations who has an average of 5-10 years operating expenses.



Economics 101 - econonomy are always manipulable for the purpose of greediness and maybe you want to read my other thread about this. Just search the board. There's always a consumer and there's always a competition but one thing is for sure our money circulate around the world. Our money can stay inside the bank vault or circulate after our purchases.

You said...the salary of an entry level agent YEARS ago will continue to go down IF there are MORE BPO's than CLIENTS

If there are more BPOs then it only means that there are more businesses who requires manpower.
The competition is with the BPO in terms of providing...enjoyable workplace, quality service and stability to their clients.

Take note and I want to emphasize this. Known BPO here in the Philippines who managed to offer good compensation at their initial operation are now reducing the salary offer BUT they are adding more clients and has new buildings.

The average contract of a client to a BPO is 5-years and most of them has a contract clause of paying the remaining years to the BPO if they pull-out the account less than the agreed period of time - Simple Math, did the BPO earn or loss income?

The Workforce people are bunch of MS-Excel addict who are knowledgeable in forecasting the number of people required for a certain campaign.

Then tell me why agents salary is affected here?



Strategic Management 101 - most of the new BPOs offers good compensation (what's reason? to pirate = strategy); next wave - they will start reducing the offer and so on and so forth.

You said...This is survival for the company by creating value proposition and long term sustainability for the company as well as maintaining competitive advantage.

I will say correct with you on this statement even this is a NO BRAINER one.
Who the hell do you think will not provide a good value proposition and long term sustainability for their business?
Compadre...this is not a strategy management this is common sense. Business or Employmet means EARNING.

---------------------

Now...in case you're not managing your own business then let me tell you this. All business people are aware with their BUDGET for the survival of their business and maintaining its quality.

-Financial history and goal are prepared.
-Number of manpower needed are prepared.
-Business/Sales forecast are prepared.
-Disaster budget are prepared.
etc...


And this simple budgeting is part of your accounting 101 and even implemented by SMEs.

What is very evident to most BPO nowadays is the sudden change of offer and the very obvious reason is this statement..."MERON NAMAN TATANGGAP NG MALIIT NA OFFER, BAKIT HINDI NATIN SUBUKAN" At dahil merong mga Juan Dela Cruz na ta*ga, desperado at hindi muna nag-tatanong, eh di ayun tinangap nga ang maliit na offer. Eh di natuwa naman si employer kaya ganun na din sa sumunod na applicant.

Don't tell me that you need another degree just to get 15K salary in BPO - that's completely non-sense.
If I revolutionize myself then I'm definitely out of this industry.

No offense to you as well but the REAL world consist of greedy people and morons. One of the BPO HR Manager - set the salary package of their agents in a very low amount even the budget of the company for the agents is more. What can you say to this attitude? Is this part of the accounting, economics and strategy management 101? What's her purpose? The foreign employer is willing to pay more but what is her reason to lower the amount and even encourage the foreign investor to pay less.

Kapwa Pinoy tina***ando sa sweldo kahit ang mga banyaga ay kaya tayong bayaran ng mas mataas pa sa inaasahan natin.
Kasama ba yan sa accounting, economics and strategy management 101 na sinasabi mo? O pag-uugaling maka-sarili ang bagay na itawag dyan. Kapwa Pinoy kayang i-sacrifice basta mataba ang sariling bulsa.

For your information we are doing big favor to these foreign investor. Mag-kano ba ang sweldo ng isang agent sa America $3000 USD? Mag-kano ang Pinoy $300 USD - 90% savings just for the manpower alone EXCLUDING the infrastracture and equipment.

These foreign investor are not stupid that they will not compute their budget before they invest and that includes ROI. But many Filipinos are stupid for not using their cellphone calculator before accepting the offer and just keep accepting this low salary offer because of desperation.

Many management employee like HR and Filipino investor dictates to the foreign investor to lower our salary packages...Why? "MERON NAMAN TATANGAP"; KAPAL NG MUKHA NG GANITONG MGA TAO - Kapwa mo Pinoy nilalaglag mo.

Domino Effect - Si Ate at Kuya nag-trabaho, nag-asawa, nagka-anak pero sina lolo at lola ang nag-papaaral.
Domino Effect - Si Junior nag-trabaho at nag-asawa umaasa pa din kina tatay at nanay dun pa nakatira at nakiki-kain pa.
Domino Effect - Sina nanay at tatay matanda na at walang naipon kaya sa banig nalang ibabalot pag-namatay kaya ganun ang nang-yari kasi puro tulong nalang sa mga anak nilang umaasa sa magulang.

Domino Effect - NOT changing Filipino lifestyle...from one generation to the next.

That's Reality 101

[dhaniella05]

i agree with TS...grocery pa nga lang e mababa na ang 3-4k per payday lalo na kung may mga anak ka na naga aral na.


but on second thought...mas mahirap naman ang walang trabaho na walang natatanggap na pera d ba.

[shehla22]

^^^Correct si Ts. pero di napapanahon...

kung may choice ka or may offer sayo na 15k syempre naman bakit di mo naman tatanggapin yon kesa offer na 10k...mataas na sueldo katapat kung ganu ka complicated at ka stressful ang nature ng job mo.ang talento at talino dapat tinatapatan talaga yan.

minsan kase tinitipid ng mga call center companies na yan ang kanilang employees..pero cila kumikita ng malaki.

for me 10k, mababa talaga yon. tatanggapin mo na lang yon kapag ala ka na choice tulad sa panahon ngayon..

[deeperdigger]

may kakilala ako na agent, 8,000 *** ang starting nila, USoutbound account un (timeshare), to think na sa may makati pa *** office nila ha!?

[shehla22]

^^ grabeh bargain na bargain..nu ba yan..

>> depende kase yan kung habol mo ay eksperience at may mapera pa naman ang pamilya mo..then go ahead pede mo muna pagtyagaan at pede mo magamit ang eksperience na yan in the future ..pero kung tagal mo na sa call center,highly skilled ka na at iba na ang purpose mo kung bakit ka nagtratrabaho dahil may binubuhay ka ng pamilya...naku anu yan nagpapagod ka lang , nagagastusan ka lang.

[Dacs]

Most of you guys will be singing a different tune if the demand for the Filipino workforce is greater than what we can supply.

They can lower the salary because simply put, may tatanggap at tatanggap ng mas mababang sahod. Those managers can do it because they feel that the market is valued more than its worth (I don't imply that this is a good thing for us). This is no different from an engineer optimizing a manufacturing plant (making processes more efficient, using cheaper raw materials. etc).

And no matter how complex economics is, it still revolves around the concept of supply and demand.

I'll give you guys an example. Sa Oil and Gas Industry, ang Process Engineer ay (on average) mas mataas ang sahod kaysa sa counterpart nya (Mechanical, Piping, Civil), among other things equal.

Why? Because we are much fewer in numbers than other engineers. Kaya mas mahirap maghanap ng process engineers. Mas in demand kami.

Therefore, we are compensated higher (on average) than our counterparts.

Simple supply and demand.

Can we say the same in the call center industry? Until such time that the agents are fewer than the slots that they can occupy, we are at their mercy.

Pero tignan natin how it pans out. I'd like to bet that those "desperate" people are new to the industry and most likely won't return the same ROI as compared to say, more competent and experienced agent. So given time, I believe it will reach an equilibrium when everyone will do a compromise.

[kaningbrown]

It's hard to make people desperate to earn anything say "LOL 10k. I dont want that. I want what the other, older guy got." As many other poster pointed out, the more people who can do the job, the harder it will be to get a job and the more compromising people will get.

Remember India? The IT services there was popular because it was cheap. After a while, people became competent and started demanding more. What happened? We happened. Lawson tranferred their offices here. Our company transferred offices here.

[OrionPax]

Question: what LEVEL are you anyway? entry level agent? team lead? staff? how many years are you working? What degree did you finish?

Because based on your reasoning and "analysis" alone, i can easily pinpoint that you are not a Manager and not familiar with Operations and Long Term Planning

You easily single out salaries since its the one that affects you

Have you ever factored CAPEX in your litany of woes?? CAPEX are NOT Operating expenses


Forecasts are not CAST IN STONE...we are not talking about fixed costs here kid...if the organization does NOT have contingency plans/funds (inflation, OH -rent-power-fuel-MRO) ...can you still MAINTAIN the same Cashflow??? can you control variable costs? soon it will close SHOP

More buildings and computers DOES NOT equate that BPOs can EASILY pay employees higher salaries
:lol:

Budget? Company budgets are WAY far and complex from Personal business or even some SME's

With your assertion that HR Managers encouraging Investors to LOWER the salaries?? is that pure speculation? hearsay? are you privy to the deal?

These foreign investors will SHOP around for the BEST DEAL they can CLOSE ...that is REALITY..if they pay US agents $3,000 , if they can pay you $300...its a no brainer...but what if they find out that Indian BPOs accepts $200 for agents with the same minimum requirements...???? think

You may shed tears of blood but foreign investors will ALWAYS get the best VALUE of their Minimum requirements...

read kaninbrown;s and Dac's posts - that easily explains why - SUPPLY & DEMAND

Good luck on your quest for that high pay you are expecting, and if you are unhappy with the salary range...there are other "industries" to explore *okay*








@OrionPax - this is the REALITY 101.


Accounting 101 - businesses can always create two accounting books and one of them consist of all the magical computations (e.g. magical representation allowances)

You said..."the Salary base is a function of the amount of business the company is getting from client/s as well as the budgeted cap for operating expenses..."

If you have a business will you not forecast the incoming revenue and outgoing expenses? Obviously, these are computed and that includes the salary of your employee which is part your operating expenses. The next question, for how long is your operational expenses? For an average businessman and if he's smart he has a budget for 2-years and that budget is sufficient to support his business whether he has an incoming revenue or none. But we're talking of big corporations who has an average of 5-10 years operating expenses.



Economics 101 - econonomy are always manipulable for the purpose of greediness and maybe you want to read my other thread about this. Just search the board. There's always a consumer and there's always a competition but one thing is for sure our money circulate around the world. Our money can stay inside the bank vault or circulate after our purchases.

You said...the salary of an entry level agent YEARS ago will continue to go down IF there are MORE BPO's than CLIENTS

If there are more BPOs then it only means that there are more businesses who requires manpower.
The competition is with the BPO in terms of providing...enjoyable workplace, quality service and stability to their clients.

Take note and I want to emphasize this. Known BPO here in the Philippines who managed to offer good compensation at their initial operation are now reducing the salary offer BUT they are adding more clients and has new buildings.

The average contract of a client to a BPO is 5-years and most of them has a contract clause of paying the remaining years to the BPO if they pull-out the account less than the agreed period of time - Simple Math, did the BPO earn or loss income?

The Workforce people are bunch of MS-Excel addict who are knowledgeable in forecasting the number of people required for a certain campaign.

Then tell me why agents salary is affected here?


..............................................................

That's Reality 101

[ahlstedt]

^^ Mahirap yang gusto mong standardize ang payments. Kasi kung ganyan ibig sabihin dapat standard din ang net income ng mga BPO. Paano kung mas bumaba doon ang kita nila?



what I meant was to standardize the base rate of agents. you go higher than the base rate per agent basta not lower sa standard rate.

if this trend will continue, then hindi nga malayo na mangyari yung sinasabi ni TS. BPO companies will be killing each other kung magpababaan sila ng rate/agent. unang maapektuhan ang mga maliliit na companies.

then domino effect na yan. pababaan ng rate, mas mababang quality ng agents, and bababa yung quality ng service.

we all know that the salary of cc agents in the PI is more or less 60% lower as compared to their foreign counterparts. and with the talent and fluency of these agents in american english, they have the power to demand more in terms of salary per agent.

again, sana wag magpatayan ng business yung mga bpo

[Dragon_Heart]

Some of the poster here miss the point...this is not about the 10K salary.

I cannot believe to the reasoning of some poster...the typical skeptical Pinoy and think that if these foreign people pay less on us we will be getting more jobs. Are you serious with this mindset? Are you telling me that Pinoys should settle to something LESS for the sake of eating three times a day? Indians are paid less compared to us for your information but are you aware that we have Indian call center in the Phil? Imagine indians setup a call center in the Philippines and pay more rather than paying their own kind more.

Yes, we are not the only source of call center agents but we belong to the best and paid less.
If foreign companies saved 90% why not make it 80% and lets take the 20% for the improvement of ourselves and family.
That's not too much to ask besides they require quality service which we can provide and let us say for a price ;-)

Alam mo, lahat naman tayo gusto ng mataas ang sahod eh. Meron ba naman ayaw ng ganoon?

Ang sinasabi ko lang, recession po tayo ngayon. Mahirap maghanap ng trabaho. Paano lang, sakali lang, na yung ganung trabaho lang na 10k ang sahod ang nakuha mo? Hindi mo tatanggapin kahit kailangan mo ng pera? Paano kung lahat ng pinoy eh ganyan mag-isip? Hindi ba mas maganda na may sahod ka kahit paano kaysa wala?

Kung marami naman kasing pagpipilian na offer gaya ng sabi ng isang poster dito, aba bakit naman hindi mamili? Kung may offer na mas mataas, bakit pagtitiyagaan yung mababa? Paano lang kung wala talaga? At sa hirap ng buhay ngayon na kaliwa't kanan nagsasara o nagbabawas ng tao ang mga kumpanya, hindi malayo na nangyayari na yan.

Doon naman sa sinasabi mong pinapababa ng HR ang sahod ng mga empleyado para magmukha silang pogi sa mga boss nila, aba wala akong masasabi diyan. Hindi naman ako nagtrabaho bilang HR kaya ewan ko kung totoo yan o hindi.

Oo, magagaling mga pinoy na agents. Kaso ang katotohanan, mas gugustuhin talaga ng mga kumpanya makatipid ng 90% kaysa 80%. Siyempre negosyo yan. Maximize profit and minimize expenses ika nga.

[wazdog]

TS, the fact of the matter is the salary level is getting lower because agents allow it. You can go ahead and reject 10k jobs and let someone else take it instead.

Also, if your level of english is representative of those being offered 10k, I'd say they're being generous.

[HiM0Dz]

http://dilbert.com/dyn/str_strip/000000000/00000000/0000000/000000/40000/3000/500/43545/43545.strip.sunday.gif

[Macky_EX]

Makikisabat na lang po.

In a way parehas kami ni TS ng experience except that I worry about my own and not worry about what the others are agreeing to get.

[jc8_girl]

Siguro dahil sa recession na nangyayari kaya ganun, syempre mga employers/buss partners gusto maka tipid and yung ibang companies kahit may budget tinake advantage ang situation.

[Cookie_Mobster]

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