QuietBoy
Apr 3, 2009, 07:15 PM
Although stress is and always will be a part of call center life, some people take it to a whole new level. They are called irate agents- and they angrier than the irate customers that they support.
With the boom of the BPO industry they are now in work stations everywhere. They are stressed out, unmotivated and drained. They are seething, gritting their teeth and they’re about to snap any moment now.
Question is, are you one of them? This career quiz will help you judge whether you have joined their ranks.
1. A particularly inconsiderate customer is on the other line, you press the mute button. What’s most likely the first word out of your mouth?
A. Nothing, just take a deep sigh.
B. Mutter “damn it from under your breath.
C. Shout “P*t***na tong customer na to. Babagsakan ko na to!”
2. Your alarm clock sounds and it’s the first day of the work week. What’s most likely the first thought in your head?
A. Finally
B. Here we go again…
C. Ugh!!!
3. Where do you see yourself in 2 years?
A. Hopefully still in this company but in a higher post.
B. I don’t know, I don’t think about it much.
C. Anywhere but here.
4. When was the last time you updated your resume’?
A. Last week when I applied for a TL post.
B. When I applied for my current job.
C. I’ve been rewriting and updating it everyday for the past 3 months.
5. You look forward to helping your customers.
A. Yes
B. Hmm, sometimes.
C. Don’t utter such nonsense!
6. A college classmate asks you what you do for a living, what’s your most likely reply?
A. I proudly exclaim that I work in a Call Center
B. “Ano pa nga ba e di sa Call Center, ikaw?”
C. I change the subject immediately.
7. What is the highlight of your workday?
A. A heartfelt thanks from a customer.
B. When my crush on the floor smiles at me.
C. Two words- Log out.
8. How many times do you curse during the workday?
A. Never
B. Only when agitated.
C. What the **** are these questions for?
9. What’s the most likely reason for you to go on a sick leave?
A. Flu
B. Migraine
C. Hypertension
10. Which among these movies have you related to the most?
A. The Pursuit of Hapyness
B. A Very Special Love
C. Wanted
Results:
If you answered mostly A
You’re probably full of crap.
Kidding aside, WOW! How do you do it? You work hard and keep your calm when the going gets though. You have a career plan and you know how to follow through. You genuinely enjoy your job and you feel rewarded by helping other people. You don’t let irate customers ruin your day and you are definitely not an irate agent.
You deserve a plaque, or at least a pat in the back for keeping your cool even when you have a stressful job.
If you answered mostly B
Congratulations you are not an irate agent- yet.
Stress is catching up with you. You are still enjoying your career but you are definitely feeling the pressure from work. Little by little you’re stepping over to the darkside.
You probably need a break to recharge. Take a “me time” everyday to relieve tension. Have fun in your workplace, hold little events with your co-agents to break the monotony.
It’s up to you to take precautions before everything’s too late.
If you answered mostly C
Yup, it’s positive, you are an irate agent.
Now what do you do? If you keep this up you’ll probably be out of a job by the end of the year. You definitely need to act and figure your issues out before this happens.
Take a break to assess you career. Think about what you want off your job and of ways to get to it. Talk to your team lead or coworkers, they may be able to suggest other ways to break out of this as they’ve probably been there themselves.
http://auxbreak.blogspot.com/
With the boom of the BPO industry they are now in work stations everywhere. They are stressed out, unmotivated and drained. They are seething, gritting their teeth and they’re about to snap any moment now.
Question is, are you one of them? This career quiz will help you judge whether you have joined their ranks.
1. A particularly inconsiderate customer is on the other line, you press the mute button. What’s most likely the first word out of your mouth?
A. Nothing, just take a deep sigh.
B. Mutter “damn it from under your breath.
C. Shout “P*t***na tong customer na to. Babagsakan ko na to!”
2. Your alarm clock sounds and it’s the first day of the work week. What’s most likely the first thought in your head?
A. Finally
B. Here we go again…
C. Ugh!!!
3. Where do you see yourself in 2 years?
A. Hopefully still in this company but in a higher post.
B. I don’t know, I don’t think about it much.
C. Anywhere but here.
4. When was the last time you updated your resume’?
A. Last week when I applied for a TL post.
B. When I applied for my current job.
C. I’ve been rewriting and updating it everyday for the past 3 months.
5. You look forward to helping your customers.
A. Yes
B. Hmm, sometimes.
C. Don’t utter such nonsense!
6. A college classmate asks you what you do for a living, what’s your most likely reply?
A. I proudly exclaim that I work in a Call Center
B. “Ano pa nga ba e di sa Call Center, ikaw?”
C. I change the subject immediately.
7. What is the highlight of your workday?
A. A heartfelt thanks from a customer.
B. When my crush on the floor smiles at me.
C. Two words- Log out.
8. How many times do you curse during the workday?
A. Never
B. Only when agitated.
C. What the **** are these questions for?
9. What’s the most likely reason for you to go on a sick leave?
A. Flu
B. Migraine
C. Hypertension
10. Which among these movies have you related to the most?
A. The Pursuit of Hapyness
B. A Very Special Love
C. Wanted
Results:
If you answered mostly A
You’re probably full of crap.
Kidding aside, WOW! How do you do it? You work hard and keep your calm when the going gets though. You have a career plan and you know how to follow through. You genuinely enjoy your job and you feel rewarded by helping other people. You don’t let irate customers ruin your day and you are definitely not an irate agent.
You deserve a plaque, or at least a pat in the back for keeping your cool even when you have a stressful job.
If you answered mostly B
Congratulations you are not an irate agent- yet.
Stress is catching up with you. You are still enjoying your career but you are definitely feeling the pressure from work. Little by little you’re stepping over to the darkside.
You probably need a break to recharge. Take a “me time” everyday to relieve tension. Have fun in your workplace, hold little events with your co-agents to break the monotony.
It’s up to you to take precautions before everything’s too late.
If you answered mostly C
Yup, it’s positive, you are an irate agent.
Now what do you do? If you keep this up you’ll probably be out of a job by the end of the year. You definitely need to act and figure your issues out before this happens.
Take a break to assess you career. Think about what you want off your job and of ways to get to it. Talk to your team lead or coworkers, they may be able to suggest other ways to break out of this as they’ve probably been there themselves.
http://auxbreak.blogspot.com/